Supply Chain Service Catalog v5 02.22.18

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SUPPLY
CHAIN
SERVICES
CATALOG

CompuCom Systems, Inc. Updated January 6, 2010

1 Proprietary and Confidential

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Table of Contents

1.0 ASSET LIFECYCLE MANAGEMENT - OVERVIEW........................................................................2
2.0 WAREHOUSING AND FULFILLMENT ............................................................................................3

Receiving – Serialized Asset.............................................................................................................4
Storage – Per Pallet ..........................................................................................................................5
Packaging .......................................................................................................................................... 6
3.0 CONFIGURATION SERVICES .........................................................................................................0
Asset Tag with Image Load...............................................................................................................1
First Article – Per Image / Model .......................................................................................................0
Image Load - Basic ...........................................................................................................................0
Image Load - Simple .........................................................................................................................0
Image Load - Medium .......................................................................................................................0
Image Load - Complex ......................................................................................................................0
Add Patches ......................................................................................................................................0
Data Encryption .................................................................................................................................0
Add User Applications (up to 5 apps)................................................................................................0
Asset Tag (Separate from Image Load)............................................................................................0
Inserts ................................................................................................................................................0
Kitting ................................................................................................................................................. 0
Cellular Activation..............................................................................................................................0
4.0 DEPOT SERVICES ...........................................................................................................................0
Hardware Repair (incl Labor and Parts)............................................................................................0
Hardware Repair – In Warranty & RMA ............................................................................................0
Advanced Exchange – No Config .....................................................................................................0
Advanced Exchange – Simple Config...............................................................................................0
Advanced Exchange – Complex Config............................................................................................0
Hardware Refurbishment ..................................................................................................................0
Hardware Upgrades ..........................................................................................................................0
5.0 IT ASSET DISPOSITION SERVICES ...............................................................................................0
Asset Disposal – Serialized Devices.................................................................................................0
Non-Serialized Devices / Bulk Disposal ............................................................................................0
Secure Data Wipe .............................................................................................................................0

CompuCom Systems, Inc. 0 Proprietary and Confidential

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Hard Disk Drive Destruction ..............................................................................................................0
Onsite Hard Disk Drive Destruction ..................................................................................................0
Resale & Remarketing ......................................................................................................................0
6.0 CUSTOMER EXPERIENCE SUPPORT ...........................................................................................0
CE – Basic Support - (20 hours month) ............................................................................................0
CE – Part Time Support – (80 hours month) ....................................................................................0
CE – Full Time Support – (160 hours month) ...................................................................................0
7.0 SUPPLY CHAIN STANDARD SLA'S (AS OF 02.28.18) .................................................................0

CompuCom Systems, Inc. 1 Proprietary and Confidential

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1.0 Asset Lifecycle Management - Overview

Lifecycle Management Services – Recycling, Disposal, Remarketing, Redeployment
CompuCom provides clients with comprehensive life-cycle management and deployment services for
hardware, software and mobile assets that help clients gain maximum return from their IT
investments. By automating each step of the IT asset lifecycle and applying industry best practices to
their management, CompuCom enables clients to gain tighter control of their assets, reduce costs,
and ensure data availability and reliability without compromising data security.
Through its Authorized Service Centers located in Paulsboro, New Jersey; Coppell, Texas; and
Mississauga, Ontario, CompuCom provides centralized support for our expert IT asset life cycle
services.
Our services, which are available individually or as a comprehensive package, include redeployment,
restoration, data retention and disposition services for our clients’ IT assets.
CompuCom offers a full range of repair and maintenance services that support each client’s virtual
and mobile workforce.
Through our Authorized Service Centers, CompuCom can provide a wide range of Lifecycle
Management Services including:

CompuCom Systems, Inc. 2 Proprietary and Confidential

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2.0 Warehousing and Fulfillment

Asset Lifecycle Management – Recycling, Disposal, Remarketing, Redeployment
CompuCom provides clients with comprehensive life-cycle management and deployment services for
hardware, software and mobile assets that help clients gain maximum return from their IT
investments. By automating each step of the IT asset lifecycle and applying industry best practices to
their management, CompuCom enables clients to gain tighter control of their assets, reduce costs,
and ensure data availability and reliability without compromising data security.
Through its Authorized Service Centers located in Paulsboro, New Jersey; Coppell, Texas; and
Mississauga, Ontario, CompuCom provides centralized support for our expert IT asset life cycle
services.
Our services, which are available individually or as a comprehensive package, include redeployment,
restoration, data retention and disposition services for our clients’ IT assets.
CompuCom offers a full range of repair and maintenance services that support each client’s virtual
and mobile workforce.

CompuCom Systems, Inc. 3 Proprietary and Confidential

`

Receiving – Serialized Asset

Service Warehouse receiving of product into inventory by individual asset. Could be
customer supplied product (CSP) or CompuCom supplied product. Usually
waived when product is purchased from CompuCom. Valid for Paulsboro and
Fairfield service center locations only.

Products Supported All

SLA’s TBD

Cost $1.76 per asset

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Recommended Pricing $2.20 per asset

Requirements TBD

Administrative Services ▪ Point of contact Administrator during normal business hours
▪ Standard Web services access
▪ Standard reporting
▪ Asset in/out tracking - Asset tracking requires customer supplied asset

information.
▪ Does the CE fit in here anywhere?

Exclusions/Exceptions & N/A
Options

CompuCom Systems, Inc. 4 Proprietary and Confidential

`

Storage – Per Pallet

Service Monthly storage of customer owned products on the floor or in pallet racking
using a standard 48” X 40” pallet. Could be customer supplied product (CSP) or
CompuCom supplied product. First month usually waived when product is
purchased from CompuCom. Valid for Paulsboro and Fairfield service center
locations only.

Products Supported All Qty per Type
SLA’s pallet Serialized
Pallet average quantity by product item Serialized
class list: 20 Serialized
30 Serialized
Product Class Description 15 Serialized
DESKTOP CPU'S 40 Serialized
PORTABLE CPU'S 30 Serialized
SERVER CPUS 30 Non-Serialized
30 Non-Serialized
Tablets / IPADS, Slates 500 Non-Serialized
Switches / Routers 100 Non-Serialized
DISPLAYS 100
OUTPUT DEVICES 100 Non-Serialized

ACCESSORIES & SUPPLIES 300
EXPANSION DEVICES
INPUT DEVICES

NETWORKING PRODUCTS
STORAGE DEVICES

TBD or N/A

Cost $15.00 per pallet per month

Proposed Pricing $18.80 per pallet per month

Requirements TBD

Administrative ▪ Standard reporting?
Services

Exclusions/Exceptions N/A
& Options

CompuCom Systems, Inc. 5 Proprietary and Confidential

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Packaging Provide packaging solutions and costs for specified product requirements.
All
Service N/A
Varies by product
Products Supported
Varies by product
SLA’s

Cost

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing

Requirements Make and model of product along with dimensions as well as any peripherals
or documentation that may need to be included in the package.

Administrative Services ▪

Exclusions/Exceptions & ▪
Options

CompuCom Systems, Inc. 6 Proprietary and Confidential

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3.0 Configuration Services

Asset Lifecycle Management – Recycling, Disposal, Remarketing, Redeployment

CompuCom provides clients with comprehensive life-cycle management and deployment services for
hardware, software and mobile assets that help clients gain maximum return from their IT
investments. By automating each step of the IT asset lifecycle and applying industry best practices to
their management, CompuCom enables clients to gain tighter control of their assets, reduce costs,
and ensure data availability and reliability without compromising data security.

Through its Authorized Service Centers located in Paulsboro, New Jersey; Coppell, Texas; and
Mississauga, Ontario, CompuCom provides centralized support for our expert IT asset life cycle
services.

Our services, which are available individually or as a comprehensive package, include redeployment,
restoration, data retention and disposition services for our clients’ IT assets.
CompuCom offers a full range of repair and maintenance services that support each client’s virtual
and mobile workforce.

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Asset Tag with Image Load

Service Place Asset Tag on unit per the customer as part of the imaging process. May
include tagging both on device and on outside of box.

Products Supported All
SLA’s Standard orders 3 Business days unless supporting a project

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /
(For planning purposes
only - Not valid unless Switch
reviewed by Solution
Director and Pricing Per Tag $2.12 $2.12 $2.12 $2.12 $2.12 $2.12 $2.12 $2.12
Team)
**Additional tag on outside of box - add $1.20 to cost
Asset Tags / Labels that need to be purchased by 3rd party will incur additional cost.

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /
Requirements
Switch
Administrative
Services Per Tag $2.70 $2.70 $2.70 $2.70 $2.70 $2.70 $2.70 $2.70

**Additional tag on outside of box - add $1.50 to price
Asset Tags / Labels that need to be purchased by 3rd party will incur additional cost.

We can apply a client supplied or custom create asset tags to your specification and
apply that to every piece of hardware that require Asset tracking.

We can also provide custom labeling solutions to accommodate any client’s need to
identify where the device will need to be deployed. Labels can be provided by the
client or created by CompuCom, or purchased outside of CompuCom.

▪ Standard Web services access

▪ Standard reporting through the Birth Certificate

▪ Asset in/out tracking - Asset tracking requires customer supplied asset
information.

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 1 Proprietary and Confidential

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First Article – Per Image / Model

Service First Article Certification

Products Supported All Configurable devices / models

SLA’s The process normally takes five business days from the receipt of the hardware,
Cost image and customization specifications to our lab.

(For planning purposes Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
only - Not valid unless Measure PC Client PC Device /
reviewed by Solution
Director and Pricing Switch
Team)
Per $50.00 $50.00 $50.00 $50.00 $50.00 $50.00 $50.00 $50.00
Image

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /

Switch

Per $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00
Image

Requirements CompuCom has a First Article process to setup, document, control, and certify a

client image/process for mass deployment. This proof of concept is required for each

of the images and models being deployed. The process normally takes three
business days from the receipt of the hardware, image and customization

specifications to our lab.

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Image Load - Basic

Service Image only loading without customer network connection. Single standard image, no
additional applications, client network, patches or encryption.

Products Supported See Table Below:
SLA’s Standard orders 3 Business days unless supporting a project

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /
(For planning purposes
only - Not valid unless Switch
reviewed by Solution
Director and Pricing Per $7.95 $4.71 $7.92 $11.88 N/A $11.88 $4.71 N/A
Team) Device

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
PC Device /
Measure PC Client
Switch

Per $10.00 $5.90 $9.90 $14.90 N/A $14.90 $5.90 N/A
Device

Requirements

• This pricing assumes that the customer will either create the image or give us
a pre-built system that is ready to be imaged.

• An image is defined as a physical snapshot of a hard drive that is taken from
a customer's 'golden system' with a utility such as Ghost and copied/cloned
to like systems.

• Image can be supplied on a DVD, USB Key, hard drive, or copied to our
secured TFTP Server

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Image Load - Simple

Service Image, and Application loading with customer network connection. Can include up to
2 patch/firmware updates OR active directory OU application.

Products Supported See Table Below:
SLA’s Standard orders 3 Business days unless supporting a project

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router
Measure PC Client PC Device /
(For planning purposes Switch
only - Not valid unless
reviewed by Solution Per $12.95 $7.92 $12.95 $35.22 $6.66 $13.66 $12.95
Director and Pricing Device
Team)

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router
Measure PC Client PC Device /

Switch

Per $16.20 $10.00 $16.20 $44.10 $8.40 $17.10 $16.20
Device

Requirements Connected Build Requirements:
▪ Client will provide a Deployment distribution point and infrastructure
Administrative
Services capable of deploying the OS and applications.
o NOTE: Manual applications will be installed on-site.

▪ Client shall define the capacity of, order a VPN appliance, and a WAN link
which will be established between their infrastructure and the CompuCom’s
Configuration center.

▪ Client shall provide validated user and application information to enable
devices to be configured and built to application layer at the configuration
center.

▪

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Image Load - Medium

Service Image, and Application loading with customer network connection. Includes any 2 of
the following additional services:

- patch/firmware updates, OR

- active directory OU application, OR

- initiate HD encryption (to be completed by end user)

Products Supported See Table Below:
SLA’s Standard orders 3 Business days unless supporting a project

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router
Measure PC Client PC Device /
(For planning purposes Switch
only - Not valid unless
reviewed by Solution Per $15.54 $7.99 $15.54 $40.50 $7.99 $15.71 $15.54
Director and Pricing Device
Team)

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router
Measure PC Client PC Device /

Switch

Per $19.50 $10.00 $19.50 $50.70 $10.00 $19.70 $19.50
Device

Requirements Connected Build Requirements:
▪ Client will provide a Deployment distribution point and infrastructure
Administrative capable of deploying the OS and applications.
Services o NOTE: Manual applications will be installed on-site.

▪ Client shall define the capacity of, order a VPN appliance, and a WAN link
which will be established between their infrastructure and the CompuCom’s
Configuration center.

▪ Client shall provide validated user and application information to enable
devices to be configured and built to application layer at the configuration
center.

▪ Point of contact Administrator during normal business hours

▪ Standard Web services access

▪ Standard reporting

▪ Asset in/out tracking - Asset tracking requires customer supplied asset
information.

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 1 Proprietary and Confidential

`

Image Load - Complex

Service Image, and Application loading with customer network connection. Includes any 2 of
the following additional services:

- patch/firmware updates, OR

- active directory OU application

- fully encrypt hard drive

- update applications (e.g. MS Office365)

Products Supported See Table Below:
SLA’s Standard orders 3 Business days unless supporting a project

Cost Unit of Desktop Laptop Server Mobile Printer Router
Measure PC PC Device /
(For planning purposes
only - Not valid unless Switch
reviewed by Solution
Director and Pricing Per $23.31 $23.31 $60.75 $11.98 $23.57 $23.31
Team) Device

Proposed Pricing Unit of Desktop Laptop Server Mobile Printer Router
Measure PC PC Device /

Switch

Per $29.20 $29.20 $76.00 $15.00 $29.50 $29.20
Device

Requirements Connected Build Requirements:

Administrative ▪ Client will provide a Deployment distribution point and infrastructure
Services capable of deploying the OS and applications.
o NOTE: Manual applications will be installed on-site.

▪ Client shall define the capacity of, order a VPN appliance, and a WAN link
which will be established between their infrastructure and the CompuCom’s
Configuration center.

▪ Client shall provide validated user and application information to enable
devices to be configured and built to application layer at the configuration
center.

▪

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 1 Proprietary and Confidential

`

Add Patches Apply up to 3 patches and/or firmware updates separate from Image Load process

Service

Products Supported

SLA’s Standard orders 3 Business days unless supporting a project

Cost $4.22

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing $5.30

Requirements Client will supply the patch requirements and/or firmware versions that need to be
installed on the system.
Administrative
Services ▪ Point of contact Administrator during normal business hours
▪ Standard Web services access
▪ Standard reporting

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Data Encryption

Service Encrypt hard drives, separate from imaging process. Utilizing client provided
encryption software.

Products Supported

SLA’s Standard orders 3 Business days unless supporting a project

Cost $4.22

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing $5.30

Requirements Encryption software will either be installed with the image or be packaged as a silent
install application. Encryption will be started in staging and be completed on-site.
Administrative
Services ▪

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Add User Applications (up to 5 apps)

Service Load up to 5 applications in addition to image load. Dependency on Image Load
service.

Products Supported Standard orders 3 Business days unless supporting a project
SLA’s

Cost Unit of Desktop Thin Laptop Server Mobile Router
Measure PC Client PC Device /
(For planning purposes Switch
only - Not valid unless
reviewed by Solution Per $4.59 N/A $4.95 $4.59 $4.95 N/A
Director and Pricing Device
Team)

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Router
Measure PC Client PC Device /

Switch

Per $6.20 N/A $6.20 $6.20 $6.20 N/A
Device

Requirements Additional packaged applications can be installed manually or through a task
sequence. A packaged application is defined as an application that can be installed
with minimal user interface.

NOTE: Manual / unpackaged applications will be installed on-site.

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Asset Tag (Separate from Image Load)

Service Place Asset Tag on unit per the customer separate from the imaging process.

Products Supported All product not getting configured but will still need an asset tag or label

SLA’s Standard orders 3 Business days unless supporting a project

Cost $2.97
**Additional tag on outside of box - add $1.20 to cost
(For planning purposes Asset Tags / Labels that need to be purchased by 3rd party will incur additional cost.
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing $3.80
**Additional tag on outside of box - add $1.50 to price
Asset Tags / Labels that need to be purchased by 3rd party will incur additional cost.

Requirements We can apply a client supplied or custom create asset tags to your specification and
apply that to every piece of hardware that require Asset tracking.

We can also provide custom labeling solutions to accommodate any client’s need to
identify where the device will need to be deployed. Labels can be provided by the
client or created by CompuCom, or purchased outside of CompuCom.

Administrative ▪ Standard Web services access
Services
▪ Standard reporting through the Birth Certificate

▪ Asset in/out tracking - Asset tracking requires customer supplied asset
information.

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Inserts Inserts customer-specified items (return labels, documents, cables, accessories) into
the device packaging.
Service

Products Supported All

SLA’s Standard orders 3 Business days unless supporting a project

Cost $0.72 per item

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing $1.00 per item

Requirements Client must supply inserts.
Requests for CompuCom to print inserts will require additional quote.
Administrative
Services ▪

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Kitting Kitting accessories into a single user box (up to 3 items included)

Service

Products Supported All

SLA’s Standard orders 3 Business days unless supporting a project

Cost $2.64

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing $3.40

Requirements Packaging material will be costed separate.

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Cellular Activation

Service Mobile device activation with carrier.

Products Supported Any device that needs to have Cellular activation, Laptops, phones, backup network
SLA’s gear, etc.

Standard orders 3 Business days unless supporting a project

Cost Unit of Laptop Mobile Router
Measure PC Device /
(For planning purposes Switch
only - Not valid unless
reviewed by Solution Per Tag $3.96 $3.96 $3.96
Director and Pricing
Team)

Proposed Pricing Unit of Laptop Mobile Router
Measure PC Device /

Switch

Per Tag $5.00 $5.00 $5.00

Requirements There are two options for Cellular activation:

1. We capture the required information, serial number, IMEI number, SIM
number and supply that to the client to perform the activation.

2. CompuCom will be granted access to the carrier portal to activate the cellular
device.

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

4.0 Depot Services

Asset Lifecycle Management – Recycling, Disposal, Remarketing, Redeployment
CompuCom provides clients with comprehensive life-cycle management and deployment services for
hardware, software and mobile assets that help clients gain maximum return from their IT
investments. By automating each step of the IT asset lifecycle and applying industry best practices to
their management, CompuCom enables clients to gain tighter control of their assets, reduce costs,
and ensure data availability and reliability without compromising data security.
Through its Authorized Service Centers located in Paulsboro, New Jersey; Coppell, Texas; and
Mississauga, Ontario, CompuCom provides centralized support for our expert IT asset life cycle
services.
Our services, which are available individually or as a comprehensive package, include redeployment,
restoration, data retention and disposition services for our clients’ IT assets.
CompuCom offers a full range of repair and maintenance services that support each client’s virtual
and mobile workforce.

Cost Items (rows of costs) on the rate card are missing from this Section:
“Reverse Logistics (Box Out Program)”
“Hardware Repair (Labor Only, Parts Extra)”

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Hardware Repair (incl Labor and Parts)

Service “Hardware Repair (Labor and Parts)” costs from Rate Card are below.
(NO SERVICE DESCRIPTION IN THE RATE CARD.)

Products Supported Desktop PC, Thin Client , Laptop PC, Server, Mobile Device, Printer, Router / Switch,
Monitor

SLA’s ?

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC TBD Device TBD /
(For planning purposes
only - Not valid unless Per TBD TBD Switch
reviewed by Solution Repair
Director and Pricing
Team)

Proposed Pricing Do we use LCS-Freight In or LCS-Freight Out Pricing?

Requirements ?

Administrative ▪?
Services

Exclusions/Exceptions ▪ ?
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Hardware Repair – In Warranty & RMA

Service “Hardware Repair - Warranty Repair/RMA” costs from Rate Card are below.

Facilitation of replacement device via OEM "Return to Manufacturer" process.
Customer pays in-bound shipping.

Products Supported Desktop PC, Thin Client , Laptop PC, Server, Mobile Device, Printer, Router / Switch,
Monitor

SLA’s Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device $53.70 / $16.45
Cost
Per $28.85 $16.45 $28.85 $50.60 $16.45 Switch
(For planning purposes Repair
only - Not valid unless $16.45
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing Do we use LCS-Freight In or LCS-Freight Out Pricing?

Requirements

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Advanced Exchange – No Config

Service There are no similarly-described costs from rate card.

(NO SERVICE DESCRIPTION (with No Config) IN THE RATE CARD.)

Products Supported Desktop PC, Thin Client , Laptop PC, Server, Mobile Device, Printer, Router / Switch,
Monitor

SLA’s

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC TBD Device TBD / TBD
(For planning purposes
only - Not valid unless Per TBD TBD TBD TBD Switch
reviewed by Solution Incident
Director and Pricing TBD
Team)

Proposed Pricing Do we use LCS-Freight In or LCS-Freight Out Pricing?

Requirements

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Advanced Exchange – Simple Config

Service “Advance Exchange (Labor Only, Parts Extra)” costs from rate card used below.

Replacement device shipped outbound with return airbill to receive defective device,
repair and make ready for redeploy. Designed to minimize downtime and assumes
next business day outbound shipping. Includes Basic or Simple Image load.
Customer pays inbound shipping and cost of repaired/replaced parts.

Products Supported Desktop PC, Thin Client , Laptop PC, Server, Mobile Device, Printer, Router / Switch,
Monitor

SLA’s Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device $67.15 / $19.20
Cost
Per $28.85 $27.15 $46.25 $88.60 $25.85 Switch
(For planning purposes Incident
only - Not valid unless $35.15
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing Do we use LCS-Freight In or LCS-Freight Out Pricing?

Requirements ▪

Administrative
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Advanced Exchange – Complex Config

Service There are no similarly-described costs from rate card.

(NO SERVICE DESCRIPTION (with Complex Config) IN THE RATE CARD.)

Products Supported Desktop PC, Thin Client , Laptop PC, Server, Mobile Device, Printer, Router / Switch,
Monitor

SLA’s

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC TBD Device TBD / TBD
(For planning purposes
only - Not valid unless Per TBD TBD TBD TBD Switch
reviewed by Solution Incident
Director and Pricing TBD
Team)

Proposed Pricing Do we use LCS-Freight In or LCS-Freight Out Pricing?

Requirements

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Hardware Refurbishment

Service “Hardware Refurbishment (no repair)” costs from Rate Card are below.

Receipt of used device with validation against customer standards list. Refurbishment
services include testing, reset to factory settings, erasure of data, cosmetic cleaning
and repackaging for redeployment. Shipping excluded.

Products Supported Desktop PC, Thin Client , Laptop PC, Server, Mobile Device, Printer, Router / Switch,
Monitor

SLA’s

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device $33.40 / $17.90
(For planning purposes
only - Not valid unless Per $24.10 $17.90 $17.90 $33.40 $17.90 Switch
reviewed by Solution Incident
Director and Pricing $24.10
Team)

Proposed Pricing Do we use LCS-Freight In or LCS-Freight Out Pricing?

Requirements

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Hardware Upgrades

Service “Hardware Upgrade” costs from Rate Card are below.

Hardware upgrade to end user device currently maintained in CompuCom inventory.
Designed for memory, processor and hard drive upgrades.

Products Supported Desktop PC, Thin Client , Laptop PC, Server, Mobile Device, Printer, Router / Switch,
Monitor

SLA’s Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC $9.00 Device $9.00 /
Cost
Per $9.00 $9.00 Switch
(For planning purposes Component
only - Not valid unless $9.00
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing Do we use LCS-Freight In or LCS-Freight Out Pricing?

Requirements

Administrative ▪
Services

Exclusions/Exceptions ▪
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

5.0 IT Asset Disposition Services

Asset Lifecycle Management – Recycling, Disposal, Remarketing, Redeployment
CompuCom provides clients with comprehensive life-cycle management and deployment services for
hardware, software and mobile assets that help clients gain maximum return from their IT
investments. By automating each step of the IT asset lifecycle and applying industry best practices to
their management, CompuCom enables clients to gain tighter control of their assets, reduce costs,
and ensure data availability and reliability without compromising data security.
Through its Authorized Service Centers located in Paulsboro, New Jersey; Coppell, Texas; and
Mississauga, Ontario, CompuCom provides centralized support for our expert IT asset life cycle
services.
Our services, which are available individually or as a comprehensive package, include redeployment,
restoration, data retention and disposition services for our clients’ IT assets.
CompuCom offers a full range of repair and maintenance services that support each client’s virtual
and mobile workforce.

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Asset Disposal – Serialized Devices

Service Serialized receipt and disposal of Assets

Products Supported ALL

SLA’s N/A

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /
(For planning purposes Switch
only - Not valid unless
reviewed by Solution Per $3.59 $3.59 $3.59 $3.59 $3.59 $3.59 $3.59 $3.59
Director and Pricing Asset
Team)

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /

Switch

Per $4.50 $4.50 $4.50 $4.50 $4.50 $4.50 $4.50 $4.50
Asset

Requirements UPC scannable barcode or human readable serial number

Administrative ▪ Point of contact Administrator during normal business hours
Services ▪ Standard Web services access
▪ Standard reporting
▪ Asset in/out tracking - Asset tracking requires customer supplied asset

information.

Exclusions/Exceptions ▪ Excludes freight to disposal location
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Non-Serialized Devices / Bulk Disposal

Service Recycling Services in accordance with regulatory requirements for e-Waste disposal

Products Supported ALL

SLA’s N/A

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /
(For planning purposes Switch
only - Not valid unless
reviewed by Solution Per LB $0.15 $0.15 $0.15 $0.15 $0.15 $0.15 $0.15 $0.15
Director and Pricing
Team)

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /

Switch

Per LB $0.20 $0.20 $0.20 $0.20 $0.20 $0.20 $0.20 $0.20

Requirements

Administrative ▪ Point of contact Administrator during normal business hours
Services ▪ Standard Web services access
▪ Standard reporting
▪ Asset in/out tracking - Asset tracking requires customer supplied asset information.

Exclusions/Exceptions ▪ Excludes freight to disposal location
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Secure Data Wipe

Service Hard Disk Drive Wipe service securely wipes hard disk data to U.S. DoD 5220.22-M
standard.

Products Supported Desktop PC Thin Client Laptop PC Server Printer
SLA’s

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /
(For planning purposes Switch
only - Not valid unless
reviewed by Solution Per Hard $1.95 $1.95 $1.95 $1.95 N/A $1.95 N/A N/A
Director and Pricing Drive
Team)

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /

Switch

Per Hard $2.50 $2.50 $2.50 $2.50 N/A $2.50 N/A N/A
Drive

Requirements Operational Hard Disk Drive

Administrative ▪ Point of contact Administrator during normal business hours
Services ▪ Standard Web services access
▪ Standard reporting
▪ Asset in/out tracking - Asset tracking requires customer supplied asset

information.

Exclusions/Exceptions ▪ Does not include packaging and shipping charges
PDF Certificate of Sanitation provided.
& Options ▪

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Hard Disk Drive Destruction

Service Hard Drive Destruction service physically destroying hard disk data. Destruction will
include physical crushing to break the platters and incapacitate the drive with
shredding of the hard drive and recycling as final disposition.

Products Supported Magnetic Hard Disk Drives
SLA’s

Cost Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /
(For planning purposes Switch
only - Not valid unless
reviewed by Solution Per Hard $1.95 $1.95 $1.95 $1.95 $1.95 $1.95 $1.95 $1.95
Director and Pricing Drive
Team)

Proposed Pricing Unit of Desktop Thin Laptop Server Mobile Printer Router Monitor
Measure PC Client PC Device /

Switch

Per Hard $2.50 N/A $2.50 $2.50 NA $2.50 $2.50 $2.50
Drive

Requirements

Administrative ▪ Point of contact Administrator during normal business hours
Services ▪ Standard Web services access
▪ Standard reporting
▪ Asset in/out tracking - Asset tracking requires customer supplied asset

information.

Exclusions/Exceptions ▪ Does not include packaging and shipping charges
Certificate of Destruction
& Options ▪

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Onsite Hard Disk Drive Destruction

Service Physical shredding of Hard Drives at clients site by shredding with recycling as final
disposition.

Products Supported Magnetic and Solid State media
SLA’s

Cost Unit of HDD TAPE SSD
Measure TBD TBD TBD
(For planning purposes
only - Not valid unless Per
reviewed by Solution Media
Director and Pricing Device
Team)

Proposed Pricing Unit of HDD TAPE SSD
Measure

Per TBD TBD TBD
Media
Device

Requirements Type of media, Locations Address, Quantity of media, Parking location for truck

Administrative ▪ Standard reporting
Services
▪ Asset in/out tracking - Asset tracking requires customer supplied asset
information.

Exclusions/Exceptions ▪ TBD
Certificate of Destruction
& Options ▪

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

Resale & Remarketing

Service Service designed to receive used assets and sell to 3rd parties. Share sale proceeds
with customer based on split. All assets are tested, data erased and reset to factory
settings where applicable.

Can be provided with the potential for shared proceeds (custom evaluation)

Products Supported ALL

SLA’s

Cost TBD

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing TBD

Requirements Model, Type, and Condition

Administrative ▪ Point of contact Administrator during normal business hours
Services ▪ Standard Web services access
▪ Standard reporting
▪ Asset in/out tracking - Asset tracking requires customer supplied asset information.

Exclusions/Exceptions ▪ Equipment with no Fair Market Value
& Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

6.0 Customer Experience Support

Asset Lifecycle Management – Recycling, Disposal, Remarketing, Redeployment
CompuCom provides clients with comprehensive life-cycle management and deployment services for
hardware, software and mobile assets that help clients gain maximum return from their IT
investments. By automating each step of the IT asset lifecycle and applying industry best practices to
their management, CompuCom enables clients to gain tighter control of their assets, reduce costs,
and ensure data availability and reliability without compromising data security.
Through its Authorized Service Centers located in Paulsboro, New Jersey; Coppell, Texas; and
Mississauga, Ontario, CompuCom provides centralized support for our expert IT asset life cycle
services.
Our services, which are available individually or as a comprehensive package, include redeployment,
restoration, data retention and disposition services for our clients’ IT assets.
CompuCom offers a full range of repair and maintenance services that support each client’s virtual
and mobile workforce.

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

CE – Basic Support - (20 hours month)

Service When you have a Supply Chain Customer Experience Specialist (CES)
assigned to your project, you receive an abundance of services from one source. The
CES will be your one channel of communication for Supply Chain from inception to
completion. Whether the scope of work is Business as Usual or an in depth project
with many tiers, the CES will be your single point of contact.

The main goal of the CES is to improve serviceability and drive process
improvements. We want to make sure that we not only efficiently provide services but
that we also look for areas of improvement. Once the statement of work is complete
the CES will be the eyes and ears of the project. They will ensure that the project is
incepted into all necessary departments and act as a liaison across all boards.

Prior to Go-Live, the CES will work with CompuCom’s internal teams to
confirm the necessary tools, equipment (SKUs), services, First Articles needed, etc.
are in place. Each customer has their own Client Link Portal for ordering product and
tracking reporting in which the CES will manage. We offer a series of reports that can
be distributed automatically, or we can send you a custom report that fits your needs.

While the account is active, the CES will work with all of the branches
involved specific to the scope of work outlined. Some of the CES services include
ensuring all SLO/SLA requirements are met, providing asset management, overseeing
depot and configuration services, tracking inbound/outbound shipments and
communicating all client specific interests to appropriate teams.

Products Supported

SLA’s

Cost $782.36 / monthly

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing $977.95 / monthly

Requirements

Administrative Services

Exclusions/Exceptions &
Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

CE – Part Time Support – (80 hours month)

Service When you have a Supply Chain Customer Experience Specialist (CES)
assigned to your project, you receive an abundance of services from one source. The
CES will be your one channel of communication for Supply Chain from inception to
completion. Whether the scope of work is Business as Usual or an in depth project
with many tiers, the CES will be your single point of contact.

The main goal of the CES is to improve serviceability and drive process
improvements. We want to make sure that we not only efficiently provide services but
that we also look for areas of improvement. Once the statement of work is complete
the CES will be the eyes and ears of the project. They will ensure that the project is
incepted into all necessary departments and act as a liaison across all boards.

Prior to Go-Live, the CES will work with CompuCom’s internal teams to
confirm the necessary tools, equipment (SKUs), services, First Articles needed, etc.
are in place. Each customer has their own Client Link Portal for ordering product and
tracking reporting in which the CES will manage. We offer a series of reports that can
be distributed automatically or we can send you a custom report that fits your needs.

While the account is active, the CES will work with all of the branches
involved specific to the scope of work outlined. Some of the CES services include
ensuring all SLO/SLA requirements are met, providing asset management, overseeing
depot and configuration services, tracking inbound/outbound shipments and
communicating all client specific interests to appropriate teams.

Products Supported $3,129.44 / monthly
$3,199.81 / monthly
SLA’s

Cost
(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing

Requirements

Administrative Services

Exclusions/Exceptions &
Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

CE – Full Time Support – (160 hours month)

Service When you have a Supply Chain Customer Experience Specialist (CES)
assigned to your project, you receive an abundance of services from one source. The
CES will be your one channel of communication for Supply Chain from inception to
completion. Whether the scope of work is Business as Usual or an in depth project
with many tiers, the CES will be your single point of contact.

The main goal of the CES is to improve serviceability and drive process
improvements. We want to make sure that we not only efficiently provide services but
that we also look for areas of improvement. Once the statement of work is complete
the CES will be the eyes and ears of the project. They will ensure that the project is
incepted into all necessary departments and act as a liaison across all boards.

Prior to Go-Live, the CES will work with CompuCom’s internal teams to
confirm the necessary tools, equipment (SKUs), services, First Articles needed, etc.
are in place. Each customer has their own Client Link Portal for ordering product and
tracking reporting in which the CES will manage. We offer a series of reports that can
be distributed automatically or we can send you a custom report that fits your needs.

While the account is active, the CES will work with all of the branches
involved specific to the scope of work outlined. Some of the CES services include
ensuring all SLO/SLA requirements are met, providing asset management, overseeing
depot and configuration services, tracking inbound/outbound shipments and
communicating all client specific interests to appropriate teams.

Products Supported $6,258.89 / monthly
$7,823.61 / monthly
SLA’s

Cost

(For planning purposes
only - Not valid unless
reviewed by Solution
Director and Pricing
Team)

Proposed Pricing

Administrative Services ▪

Exclusions/Exceptions &
Options

CompuCom Systems, Inc. 0 Proprietary and Confidential

`

7.0 Supply Chain Standard SLA's

(As of 02.28.18)

Department Activity Standard SLA % Target Activity Description
Attainment

Warehouse Inventory Receipt - Dock to Stock

Warehouse Warehouse pick and pack Ships Same Day if received by 12 95% No Configuration, asset tagging or imaging.
noon EST. After 12 noon - Next 95% Cut off time 4pm (EST). Pick, pack and ship
Warehouse Expedited warehouse order business day 95% only. No Configuration, asset tagging or
Ships Same day imaging.
Configuration Standard Configuration Ships 3 business days 95% Commodity asset configuration including
95% desktops, laptops, handhelds receive request on
Configuration Advanced Configuration Ships 4 busness days 95% Tuesday ships by Friday .
Ships Next business day 95% Complex commodity asset configuration
Configuration Expedited Configuration Order Ships Same day 95% including desktops, laptops using a software
5 business days from asset receipt 95% distribution build. Enterprise asset configuration
Emergency expedited Configuration Ships Same day including servers, routers, switches receive
Processed 5 bussiness days from 95% request on Monday ships by Thursday.
Configuration Order asset receipt Commodity asset configuration including
85% desktops, laptops, handhelds receive request on
Depot Depot Repair Entered next business day Tuesday ships by Wednesday.
85% Cut off time 1pm (EST). Subject to approval to
Depot Advanced Exchanged 8 business hours ensure the configuration can be processed in the
allotted time frame.
Depot Refurbish/Redeploy 16 business hours
Cut off time 1pm (EST). Subject to approval to
ESS Order Received (OR) to Order Entry ensure the configuration can be processed in the
(OE) allotted time frame.
US & CN Commodity asset include receiving in asset, wipe
drive, clean and prepare device to go back into
ESS Basic Quotes inventory.
(applies to subsequent revisions on Routine Purchase Orders are valid Purchase
quotes as well) Orders that involve products with an active
CompuCom SKU and complete anad accurate
ESS Complex Quotes pricing. No additional contact is required with
(applies to subsequent revisions on client before internal sales order is created.
quotes as well) Basic quotes include products with valid part
numbers, no special pricing, no service parts and
minimal research required. Products in this
category generally include desktops, laptops and
other basic server hardware items.
Complex quotes include server configurations
(Wintel, Sun), racks, clusters, Cisco-direct
products and other items requiring significant
research and/or creation of a SKU. Note: If ESS
determines that it may not be able to complete
the quote within eight hours, the requester will be
notified.

CompuCom Systems, Inc. 0 Proprietary and Confidential