CIG- Product Manual

CIG is a program designed to benefit your business. In case you do not find any benefit out of the program,
we offer you a refund based on following terms

01-15 days of Enrollment- 90%

15-30 days of Enrollment- 75%

30-45 days of Enrollment- 50%

45-60 days of Enrollment- 25%

Beyond 60 days - No Refund will be issued post 90 days of Enrollment.

All the refund are processed only after evaluating the services utilized and the refund will be processed
within 30 days of the request generated.

All the advertisement posted in Global sites as a part of the program will be removed once the refund has
been approved. An email stating the approval of refund will be sent within 07 days of the request.

How do I get a Representation in Trade Show?

CIG offers to represent your business in the International Trade Shows of your choice based on the enrolled
program. CIG has a team of Consultants representing 80% of shows across the globe and once you select the
show your choice, our expert will conduct a review with your marketing team to collect all the relevant
information and print materials for distribution in the event.

The business houses are required to raise a Service Request for representation with a prior notice of 60 days
so as to assist us in preparing the relevant documents in consultation with your marketing managers, so that
the representation is effective and target orientated.

In case, CIG will not be able to represent you in a particular event due to unforeseen circumstances, our
team will be pleased to offer our consulting services in relation to the marketing material and will provide
the Air Tickets to one of your representative at a discount of 50%.

How will I get to know of my Advertisements in Global Sites?

CIG will send you the list of sites along with link of Advertisement in those sites within 15 days of your
enrollment. You can check for your listings along with the product catalogue (if any). In case you wish to
make any changes to the advertisement, you can raise either raise a Service Request by logging to customer
portal or call our services team at 1800 1234 344.

The advertised sites cannot be changed, although you can request for advertisement in additional sites of
your choice at an additional cost depending upon the site you select.

What is Focused Lead Service and what kind of service will be provided under this service?

CIG has a team of professional Research Analyst working full time on the Global Sites and Promotional
Councils, the Leads generated through these mediums are instantly transferred to the members within a
fraction of time of the Lead posted by the Client. The leads are filtered on the basis of your selection of
Geography, Industry, Product Category, Supply Capability and Financial Constraint. The chances of the Leads
getting converted as the information is passed at a rapid speed in a very efficient manner.

What is the additional benefit of Email Marketing Service as I already promote my business through
Emails?

The Emails designed by CIG is in a template format highlighting your products, company and expertise along
with a Click to Contact button designed on a HTML format. The Email Templates is one of the most
productive marketing tool across the Globe.

We design the template according to your requirements and market the same to clients filtered on the basis
of your selection of Geography, Industry, Product Category, Supply Capability and Financial Constraint.

I have never had the opportunity to export of goods or services previously, How can CIG assist me in
initiating an export?

CIG has an expertise in Export Marketing and further all the services we offer are directed to expanding the
horizons of your business. CIG will assist you with everything required for exporting, starting from acquiring
a IEC from the DGFT, evaluating your export readiness, prepare your business for International Market,
Finding a prospective market and client for your business, assist you with the documentation process of
export and payment retrieval.

Once you select CIG as your trade partner, you can just focus on the constraints of your business production
and other details leaving out your export marketing to CIG.

CIG is committed not only to providing businesses with the skills and knowledge to begin exporting, but is
also there at every step of the way to help with making contacts, identifying opportunities and ensuring that
companies have the tools to be successful in overseas markets. From the potential difficulties of speaking a
foreign language to raising a business profile at an international event, CIG is there to help you succeed.

How do I upgrade my product category?

In case you wish to upgrade your product category, all you have to do is just log in to the customer portal
and Click on the button at the top left hand corner stating "Upgrade Now". An application form with the
relevant details will be opened. Just fill up the details and make payment according to the selected plan.
Your services in respect to the selected plan will be activated with 07 days.

A copy of Invoice for the up gradation will be mailed to your registered email address.

How do I get information about your company as there are many companies with similar concepts which
is involved in unfair trade practices?

The concept of CIG is the first of its kind in India. There are many marketing consulting firms but all of those
firms work only on a case to case basis. CIG is a part of Connvero Consulting Services Private Limited. The
company is registered according to the Indian Companies Act and conducts business with norms to the
Ethical business practices.

The Invoice issued by CIG compromises of all the information like CIN number, UID number, Service Tax
Number and Pan Number for you to verify. The details can be verified through the site of MCA with the
provided CIN number. Furthermore, we offer a fair refund policy to all our customer.

In case you need any other information feel free to contact us through any of the medium, we will be more
than happy to assist.

Why are your premium memberships higher in cost with respect to the other B2B sites in India?

The premium membership programs designed by CIG are the most comprehensive programs available in the
B2B market category. A product wise comparison chart has already been provided under the head
comparisons in our website as well as our manual.

The premium membership offered by CIG is inclusive of Trade Show representation, the first of its kind in
India. No other B2B site or Marketing Consulting firms offer these services to the Indian Business owners. In
comparison to the unique services provided by CIG the cost of these programs are VFM to the clients.
Moreover, CIG also offers a unique conversion program, through which it guarantees to acquire a certain
number of International Business within the period of your validity. No other B2b site or consulting firm
offers such a service to any of its clients.

What will be the minimum value for which the CIG will get a business through its conversion assistance
program in the premium membership programs?

The value of an export business cannot be measured in one transaction. CIG can only assure you of
introducing a new International client for your business, the transaction value or repeat order cannot be
guaranteed. Although, our consultants will put all their efforts to retain a client acquired for your business
but the quality of products or services rendered is completely in the hands of your business.

Any export business is profitable only when the acquired clients are retained for a longer period of time as
the profit margins become higher once the commodity value transacted in on the higher end. CIG can only
put efforts till acquiring a client for your business, retention is completely based on the transaction and
communication between you and the client

What will happen in case I am not able to use the services within one year from the date of enrollment?

Unfortunately, the enrollment will stand expired and the unutilized services cannot be rendered but CIG will
surely offer to waive of 50% on the renewal charges for the next year.

I am not interested in buying your membership but would like avail certain services offered by CIG?

Well, In case you do not to wish to become a privileged member of CIG, you will lose out on a lot of benefits
that come along with the program.

As the program in itself is designed for the advantage of Indian traders, we would still be able to provide the
service/s of your choice at a designated cost against each selected service. The cost of which can be
obtained by sending a request through our services helpline or writing to us at
[email protected]

A onetime fee of 499/- will be charged as the service charge along with the cost of services selected.

What will I get as a proof of enrollment?

CIG will send you a detailed Invoice along with a product kit containing a user manual, terms and conditions
booklet, a Privilege Card and the user credentials to the registered mailing address with 15 days of the
enrollment.
An copy of the application form duly signed by the representative of CIG will be instantly given to you and a
Email & SMS will be sent your registered contact details within 6 hours of your enrollment.

Why is it not possible for me to list my products on your site, all other B2B sites give this option which has
been very effective for the business in the last some years?

CIG is not a B2B site or portal rather we are an Export Orientated Marketing firm, specializing in all aspects
of Export consulting. We are not an advertisement site, we are professionally qualified marketers, who
promote your business aggressively and use the medium of various B2B sites across the globe to find your
new clients.

With ever changing global market scenario, every business needs someone with an expertise to handle a
domain such as International Marketing and Export. CIG has introduced a concept that will be the trend in
Global markets 05 years from now as was the case with many B2B sites some 15 years back.
Change is constant and every new method adopted yields better result. CIG is here to capitalize on the
information stored in the B2B sites and deliver them in ready to consume manner to the clients.

What kind of information will I we have to share to get all the reports, as these reports seem as if they
would need a lot of classified information?

The data shared with CIG is never preserved, each information is used only as a source and it is instantly
shredded. The only information stored in our databases are your basic details as according to the
government norms.

Yes, CIG would need certain information which could possibly fall under a category of classified information,
but these information are essential for generating the reports to evaluate your business.

If a detailed report is not shared with a doctor, it is not possible for the doctor to find a cure for the ailment.
Similarly, CIG plays the role of your consultant in the most professional manner and will only use the
information for enhancing your business.

In case you feel not to share certain information, we would still be able to generate the reports even based
on limited information but the accuracy of reports will not be 100% accurate.

I am not able to login to the customer portal using the credentials?

The credentials entered by you may be misspelled or wrongly entered. Kindly check if the caps lock or num
lock button as a precaution before re generating your credentials. Kindly be assured CIG will instantly
generate a new user ID/Password for you to login and utilize the service without any hindrance.
Alternatively you can contact our services helpline at 1800 1234 344 or write to us at
[email protected]

Why is a website option only offered to premium members, while all other B2B sites offer website options
without charging any cost?

The website offered by B2B sites are all on a Sub Domain without any ownership option, other than a few
high cost programs offered by these B2B sites. The website developed by CIG is a dynamic website under a
unique domain name representing your business, the site is not a template based website rather a
comprehensive theme based website, which not only has the ownership under your/your business name but
even the control functions are transferred to you post the expiration of your validity period.

This gives you the option of developing your site with any number of pages or make any number of changes
as and when required. It gives you a separate identity which is very much recognized in the global market.
Our internet marketing team will also assist you with the SEO program for your site to enhance the visibility
in all major sites.

The option of website is offered to all our clients, but with the lesser value memberships you can choose to
have your website of your own by paying a very nominal charge in comparison to the market price for
developing a dynamic website with all features.

Why do you not provide any solutions for increase in Domestic sales?

Although CIG is an export oriented marketing firm but it also assists numerous companies with the domestic
marketing solutions as well. As a Marketing consultants we understand that it our duty to increase your
bottom-line sales even within India and offer your business with numerous opportunities within India as
well. The services for domestic lead generation and assistance in domestic markets are offered as a
complimentary service and we do not charge from our existing clients for such services.

What will I do with a CIG privilege card?

The privilege card issued by CIG entitles you to various benefits offered by the group which is not only
limited to the business aspect but also in the segment of leisure activities. CIG runs various monthly
campaigns for it clients through which you can avail discounts of numerous leisure activities such a Movie
Tickets, Lifestyle coupons, Holiday Vouchers, Discount Coupons, Free Health Checkups and other similar
activities.

Our objective is not restricted only to your business but to have you as a member of a community which
promotes well being of Indians financially as well as personally.

Why is CIG then being promoted a Private Limited Company and not as a NGO or a Co Operative Society?

CIG is only a program promoted by Connvero Consulting Services Private Limited, it is neither a NGO nor Co
Operative society. We believe such programs are essential for the growth of our Nation as through these
programs the export ratio of India can be improved drastically. Almost all the Industries have taken the
route of technology and such is our vision that we wish to take the export from India to the next level.

General Terms and Conditions

INTRODUCTION TO TERMS AND CONDITIONS

These terms and conditions apply between all the online Users of the Website
www.connectingindiaglobally.com and offline users (including but not limited to Members), and the
owner(s) of this Website. Additionally these terms and conditions apply to the use of and (where applicable)
purchase of Marketing Products and Services, including but not limited to Membership subscriptions and
Events and the placing of advertising with third party sites for Marketing purposes. Please read these terms
and conditions carefully, as they affect your legal rights.

This Agreement is made and entered into _____________ day of _______________ 2016. By and Between
Connvero Consulting Services Private Limited, a company incorporated under the companies act , 1956

having its corporate office at Vibgyor Towers, Bandra Kurla Complex, Mumbai-98 (hereinafter referred to as
"CIG" which expression shall include its successors in interest and permitted assigns) of the First Part, and

_______________________________________________________________________________, the official
representative on behalf of ____________________________________________________ (hereinafter
referred as "Client" which expression shall include its successors in interest and permitted assigns) of the
Second Part.

1. Acceptance of Terms

 Your agreement to comply with and be bound by these terms and conditions is deemed to occur
upon your registration for the use of website and all other services as subscribed. By using the
Website and agreeing to these terms and conditions, you represent and warrant that you are at
least 18 years of age. Your access to and use of the Connecting India Globally Website or Services is
subject (unless expressly stated otherwise) exclusively to these terms and conditions. You will not
use the Website or services for any purpose that is unlawful or prohibited by these terms and
conditions. By using the Website and the services you are fully accepting the terms, conditions and
disclaimers contained in these terms and conditions. If you do not agree to be bound by these terms
and conditions, you should stop using the Website and Services immediately.

 Connecting India Globally reserves the right to change these terms and conditions without notice,
and Users agree to be bound by such changes. It is the responsibility of Users to check these Terms
and Conditions regularly for any changes.

 If you are entering into these terms and conditions on behalf of your employer or acting as an
employee, you warrant that you are authorized to enter into legally binding contracts on behalf of
your employer. You further warrant that your employer agrees to be bound by these terms and
conditions.

2. Definitions and interpretations

Throughout this terms and conditions, the following words will have the following meanings set
against them:

“Advertising” such individual media advertising campaign or programme of advertising that is
purchased by the Client from CIG.

“Advertisement” including display, classified, inserts, directories, banners, mini-sites, button
Advertisements and any other announcement designed to publicly promote activities including
Campaigns and Programmes;

“Advertising Agency/Agent” - individual or company instructed to act on behalf of the Client as an
agent;

“Attendee” any person attending an Event in person or whom has access to an Online Event;

“Content” any text, graphics, images, audio, video, software, data compilations, page layout,
underlying code and software and any other form of information capable of being stored in a
computer that appears on or forms part of this Website;

“Copy Date” Agreed deadline to supply advertising materials by;

“Client” any individual or company purchasing Advertising from CIG

“Directories” shall mean the Members Directory and Suppliers Directory collectively;

“Event” any live event hosted, including but not limited to any training, seminar, workshop,
conferences, summits and awards event as the same may be attended in person or as an Online
Event;

“Free Membership” or “Guest membership” any Membership Product that is offered by CIG free of
charge in consideration for registering via the Website and agreeing to these terms and conditions;

“Magazine” the print edition of the CIG magazine which may be available to Members as part of
Membership;

“Member(s)” Users who have an active subscription to a Membership Product;

“Membership Product(s)” Services and Content offered to Members in a subscription package upon
registering as a Member depending on the specific Membership tier that they have purchased;

“Membership” a Members subscription package to a Membership Product;

“Online Event” an Event at which Attendees do not attend in person, but are given access to a
virtual Event online via various interactive tools, including live and on-demand video streaming, web
conferencing and online training courses;

“Partner” third parties (who may or may not be Members or Users) whom have licensed Third Party
Content to CIG in the form of Partner Downloads;

“Partner Download(s)” Third Party Content in the form of a Report created by Partners and which
has been uploaded to the Website and available to Users on terms as specified on the relevant part
of the Website;

“Products” physical copies of content in print form or otherwise including print copies of Reports
and copies of the Magazine;

“Programme” succession of Campaign(s) managed by CIG.

“Rate Card” our current price list for Advertisements as supplied by CIG.

“Report(s)” individual articles and reports available for download or viewing via the Website which
may be subject to the payment of a one off fee, or available only as part of a Membership
subscription;

“Series Booking” two or more adverts booked in advance, in one order;

“Services” collectively or individually as appropriate, any product or service provided by CIG
including but not limited to any services listed on the Website, Reports, Advertising, Products,
Membership Products and Events;

“Start Date” agreed date from which the first advertisement will be placed;

“Subscriber” the individual or company that orders an annual subscription product;“Suppliers
Directory” the directory of B2B Supplier profiles associated with CIG.

“User”, “Users”, “you” Any and all persons who access the Site and services provided CIG, including
but not limited to Members;

“Website” the website owned by CIG with the url:
http://www.connectingindiaglobally.com
http://www.worldexportzone.com
http://www.indiatradezone.com
and any sub-domains of this site, unless expressly excluded by their own terms and conditions.

In these terms and conditions, unless the context requires a different interpretation:

the singular includes the plural and vice versa;

references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or
appendices of these terms and conditions;

reference to a person includes firms, companies, government entities, trusts and partnerships;

'including' is understood to mean 'including without limitation';

reference to any statutory provision includes any modification or amendment of it;

the headings and sub-headings do not form part of these Terms and Conditions.

3. Intellectual property and acceptable use of Content
Content is available via CIG and the use of Website is on a free of charge basis and in consideration
for a specified payment, as part of a Membership subscription and content included within the
various products, articles (for instance 'News' and 'Research & Reports' sections of the Website
although this list is non-exhaustive.

All Content included on the Website, unless uploaded by Users, Members or Partners or as stated
otherwise, is the property of CIG our affiliates, licensees or other relevant third parties. By
continuing to use the Website Users acknowledge that such Content is protected by copyright,
trademarks, database rights and other intellectual property rights. Nothing on this site shall be
construed as granting, by implication, estoppel, or otherwise, any license or right to use any
trademark, logo or service mark displayed on the site without the owner's prior written permission;

Subject to clause 4 CIG hereby grants to the User a non-exclusive worldwide licence for the duration
of the Membership or in the case of a User who is not a Member, until CIG may choose to revoke
such license, to download, store, use, reproduce, transmit, display, copy, and provide access to
Content in accordance with the terms of the Membership (where applicable) and at all times only
for the User's own information purposes and for the avoidance of doubt, not for any commercial or
business purposes.

Notwithstanding any other rights or remedies available to it, CIG shall have the right to terminate
any license granted to any User, to terminate any Membership (where applicable) or block a User
from the Website in the event of any breach by such User of any of the terms and conditions of this
license.

Without prejudice to any rights granted herein, CIG reserves the right to amend, edit or abbreviate
or take down any Content at our discretion.

Notwithstanding the above, were a User is paying for additional premium content (by way of
example, for Reports and/or as part of a Membership subscription) (“Pre-Paid Content”) such Users
acknowledge that their access to such Pre-Paid Content is conditional upon payment in accordance
with the payment methods set out on the Website before access to such Pre-Paid Content is
permitted, and no license shall be granted until payment has been received in full for the relevant
Pre-Paid Content. For the avoidance of doubt, all one off fees payable for Reports shall be non-
refundable, and the period of license granted in such Content may only subsist for the duration of a
Users Membership subscription.

Subject to clause 4 below, Users (whether in their capacity as Members or Users) are able to upload
content or postings content at various places on the Website including via blogs, on the forums and
comments sections, as well as the content they include on Member Profiles (“User Generated
Content”) and in doing so Users grant to CIG a free of charge, worldwide perpetual license in all
media in such User Content. For the avoidance of doubt, Members acknowledge and confirm that all
information they supply in their Member profile will be viewable by all Users of the Website via the
'Directories' section of the Website accessible.

4. Prohibited use of the Site by Users

Users are expressly forbidden to download, store, reproduce, transmit, display (including without
limitation via an intranet or extranet site), copy, sell publish, distribute, provide access to Content
for any purposes other than as set out herein or to sub-license, rent, lease, transfer or assign any
rights in Content, to any other person, commercially exploit or use Content for any unlawful
purpose.

With regard the uploading, or posting of User Generated Content, and use of the site more
generally, Users may not use the Website for any of the following purposes:

 in any way which causes, or may cause, damage to the Website or interferes with any other
person's use or enjoyment of the Website;

 in any way which is harmful, unlawful, illegal, abusive, harassing, misleading, inaccurate,
threatening or otherwise objectionable or in breach of any applicable law, regulation or
governmental order.

5. Representation and Warranties

CIG (CIG) represents and warrants to the User that:
 CIG has been validly existing under the laws of India and eligible to provide the Services
under this Agreement.
 to the best knowledge of CIG, Services do not contain any program, or other internal
component which could damage, destroy, or alter any data or other information accessed
through or processed by the User in any manner.

The Client hereby represents and warrants to CIG that:

 the User has been validly existing under the laws of India and eligible to obtain Services
under this Agreement.

 upon executing, this Agreement shall form a valid binding obligation enforceable against the
User.

 it shall not utilize the Services in any manner except for the purposes specifically permitted
under this Agreement or any prior agreement entered into with CIG or specific purposes
detailed by CIG separately and such purposes shall automatically form part of this
Agreement.

 CIG accept payment only by cheque, NEFT, Credit, Debit card, Online banking and cash.
 CIG, as a service provider, are bound by the regulations set forth by the Government of India

and hence would require a set of the following documents for activation of the service.

Documents Required:-

Address proof (any of the following) :- Passport, latest paid Telephone/Gas/Water
/Electricity/ Credit card/House tax bills receipt, Allotment letter of accommodation
issued by estate Office of a government body, Income tax return, Election card,
Driving license, Rent receipt/ Rent lease agreement.

Documents required for identity proof (any of the following) :- Passport, Driving
license, Election card issued by Election Commission, PAN card. Any Government
document containing photograph, identity card issued by Government/Semi
Government/PSU/Recognized Institutions.

Signed copy of CIG subscription form sent to user by email or in the last of
this agreement.

6. Membership

 Users may become CIG Members in order that they may gain access to additional content
(including Third Party Content) and CIG Services in accordance with the various Membership
tiers as defined on the CIG Website, in consideration for such fees (where applicable) as
specified therein and agreement from Users to participate as a Member.

 Subscription to any Membership Product is subject to acceptance of these terms and
conditions, Privacy Policy and specifically the following:

 In order to become a Subscribed Member, User's are required to complete an online/Offline
registration form. The User represents and warrants that the information given in that
registration will be truthful, accurate and complete. CIG will hold all such information in
accordance with the terms of the CIG's Privacy Policy and it may be used to validate the
Users registration for Membership.

 Each Member's profile will automatically appear in the Members Directory, (and the
Suppliers Directory where Members qualify for and opt into inclusion therein), and profile
information will be published in accordance with the terms of the CIG's Privacy Policy. It is
the Member's responsibility to maintain an accurate and up to date profile.

 Free Membership commences upon registration, and shall continue until Member gives
notice pursuant to clause below.

 Any subscriptions to Membership Products are deemed to commence from the date of
receipt of User's completed order, registration form or online registration.

 With the limited exception of Free Membership, all Membership Product subscriptions last
12 months from invoice date or, where immediate payment is required immediately online
prior to the activation of membership and access to any Services, upon payment of such fee.
As part of the subscription service, Membership will be automatically renewed for a
following 12 months from the relevant end date.

 Members shall be contacted, via either post, email or phone to inform them of their
automatic renewal and the date that such renewal will take effect (“Renewal Date”). If after
30 days of the relevant Renewal Date you have not cancelled, you will automatically be fully
renewed and we shall await payment.

 Members may cancel their renewal at any point throughout their annual subscription.
Members may also cancel their renewal within 30 days of the Renewal Date, at no cost. To
cancel any Membership Product, Members must inform CIG in writing by emailing
[email protected]. Any cancellation by Members must be in writing and a
full refund will be given only if this is received by CIG within 14 working days of the date of











to ensure Attendee is satisfied with the provisions. Except as previously stated, CIG does not control
the activities of Event Sponsors or Channel Owners in the control and protection of personal
information.
 In the case of all CIG events including the annual CIG Awards, all tickets purchased are non-
refundable.
 For the avoidance of doubt, no liability is accepted on the part of CIG for any statements or opinions
expressed (whether by Attendees, or speakers, or otherwise) at Events.

9. Product- GTA

 All the services and generation of reports are done online through the member login portal. The
client agrees to provide with the required information to generate reports or provide services as
may be deemed.

 In order to avail the services, the clients are required to follow the terms and listed procedures of
availing the services. In the absence of compliance with any procedure or rules, CIG shall not be
liable to entertain/fulfill any request. No service requests shall be entertained telephonically or via
email. The client must send the completely filled and signed Service Request Form in order to claim
it as a request.

 If the client is unable to utilize his one or all the services during the validity period of 12 months, the
same shall be considered as lapsed. There shall be no extension period given to avail the remaining
services.

 The services rendered and information processed is acquired through various third party resources
and CIG does not guarantee that all such information are secure or error free. Views, Opinions,
Statements, Facts or Figures expressed in these reports or services do not necessarily represent
those of CIG.

 The Client hereby agrees and undertakes not to hold CIG and any of their group entities or affiliates,
their respective directors, officers, employers, agents, employees, vendors responsible or liable for
any actions, claims, demands, losses, damage costs, charges and expenses that the client may/might
have suffered, sustained or incurred or claims to suffer, sustain or incur by way of and/or any loss
and damage whatsoever suffered by the client directly or indirectly by the use of services or any
products of CIG.

 The promoters, its agents and distributors accept no responsibility, financial or otherwise for the
misuse of the forms and are not liable for any personal loss, injury or theft etc. at the participating
venues and cannot be held responsible for any disagreement concerning quality or availability of the
services.

 CIG reserves the right to discontinue the membership of the client who, as determined in the sole
discretion of CIG, a) is guilty of improper conduct, or b) uses the product for improper, deceitful, or
unethical purposes or in a manner inconsistent with CIG’s rules or any laws, c) acts with an intent to
annoy, abuse, threaten, or harass CIG, or any other person, or in a disruptive manner. Discontinued
membership may result in the loss of all benefits and privileges. A member terminated in such a

manner shall not be entitled to a refund of their product cost. The decision of the management in
this regard shall be final and binding. In addition to such discontinuance of the product or
participation, CIG shall have the right to take appropriate administrative and legal actions, including
criminal prosecution, as it deems necessary in its sole discretion.
 CIG shall not be liable for any written or verbal commitments made by any sales representatives
which are not mentioned in the offer supplied by the CIG
 All or any disputes, differences or questions arising out of this transaction shall be settled in the
court of law under New Delhi jurisdiction. Any disputes to be settled by Arbitration shall be by a sole
arbitrator to be appointed by CIG. The arbitration proceedings shall be as per the provisions of the
Indian Arbitration and Conciliation Act, 1996 including any amendments thereto. The venue of such
arbitration shall be New Delhi. The language used in the arbitration proceedings shall be English
only. The award shall be final and binding.

10. Disclaimer

Company as well as its management have created these pages and the Services as a specific feature and as a
service to the global EXIM community.

No warranty or condition expressed or implied or statutory is being provided to the User. Company hereby
specifically disclaims any quality, durability, accuracy, reliability and all express or implied warranties
including but not limited to warranties of title, merchantability, fitness for a particular purpose or
performance. Company does not make any representation or warranties of any kind about any product or
Services offered, or displayed or hosted on the Site. All such warranties, representations, conditions and
undertakings are hereby excluded.

Under no circumstances shall Company be held liable for any delay or failure or disruption of the content or
services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes
beyond our reasonable control, including without limitation, internet failures, computer,
telecommunications or any other equipment failures, electrical power failures, strike, labor disputes, riots,
insurrections, civil disturbances, shortage of labor or materials, fires, flood, storms, explosions, acts of God,
war, governmental actions, order of domestic or foreign courts or tribunals or non-performance of third
parties or other force majeure condition.

Listing of counterfeits, non-licensed replicas or unauthorized products is strictly prohibited on the site.
Further no products can be advertised on the site without the explicit permission from the intellectual
property right holder. It is clear inter-alia that all third party intellectual property rights are owned by the
third party and not CIG and its users.

Under no circumstances will Company be liable, direct, indirect, incidental, special, consequential or
exemplary damages including but not limited to, damages for loss of profit, goodwill, use, data or other
intangible losses arising out of or in connection with the use of the Services provided by Company
(“Damages”) whether arising out of or in connection with or otherwise in relation to any business or other
transaction conducted in relation to the Service(s). CIG’s liability is limited in any and all circumstances shall

be limited to the lesser of the amount of fees and/or charges paid by the User or Rs. 10,000/- (Indian Rupees
Ten Thousand)

The User hereby indemnifies and holds Company harmless against any and all losses, claims, injuries and
Damages that may arise out of the User’s breach of this Disclaimer and/or the Agreement, Illegal/Prohibited
Content, Warning against Fraud and or any breach of the terms and conditions or the representations or
warranties made by the User herein or in the Agreement/usage terms.

Company reserves the right to change the nature of the paid Services offered here or discontinue its
Services to a member without any prior notice.

11. Electronic Communications

 The User hereby consents to receive communications from CIG electronically. CIG may communicate
with the User by email or by posting notices on the Site. The User hereby agrees that all
agreements, notices, demands, disclosures and other communications that CIG sends electronically
including by posting on Site, satisfy the legal requirement that such communication is in writing.

 User hereby authorizes Company to contact them periodically using mediums like telephone,
mailers or any other means, direct or indirect, in regard to their account information, special offers,
surveys etc. If a User does not wish to receive calls/other communications from Company or its
employees, they must inform Company in writing by sending an email to CIG

12. Platform for Communication

 The Site is also a venue where Users may interact with one another for their transactions. Company
is not and cannot be a Party to or control in any manner any transaction between two Users of the
Site. Consequently:

 Company is not responsible for any non-performance or breach of any contract entered into
between Users. Company cannot and does not guarantee that the concerned Users will perform any
transaction concluded on the Site. Company shall not and is not required to mediate or resolve any
dispute or disagreement between Users.

 The Site is also a channel of communication whereby the Users can reach a large base of persons in
the global exim market. CIG is only providing a platform for communication and it is agreed that the
contract for sale of any of the products or services shall be a strictly bipartite contract between the
seller and the buyer, respectively. At no time shall CIG have any obligations or liabilities in respect of
any such contract. CIG is not responsible for unsatisfactory or delayed performance of any services

and/or delayed delivery of goods or damages or delays as a result of items which are out of stock,
back ordered or otherwise unavailable to any User. CIG shall not be liable for any product or services
offered on the Site. All goods and Services Hosted on the Site are those of the User(s)/Supplier(s)
etc. unless otherwise mentioned therein.
 The User independently agrees upon the manner and terms and conditions of delivery, payment,
insurance etc. with the other registered Users or third parties that it may interact with on the Site.
 The Site is also a channel of communication whereby the Users can reach a large base of persons in
the global exim market. CIG is only providing a platform for communication and it is agreed that the
contract for sale of any of the products or services shall be a strictly bipartite contract between the
seller and the buyer, respectively. At no time shall CIG have any obligations or liabilities in respect of
any such contract. CIG is not responsible for unsatisfactory or delayed performance of any services
and/or delayed delivery of goods or damages or delays as a result of items which are out of stock,
back ordered or otherwise unavailable to any User.
 Notwithstanding its reasonable efforts in that behalf, Company cannot control the information
provided by other Users which is made available on the Site. The User may find other User's
information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense,
and practice safe trading when using the Site. Please note that there are also risks of dealing with
foreign nationals, underage persons or people acting under false pretences.

13. Breach

 Without limiting other remedies, Company shall remove and disable all such content on the Site;
may limit the Users' activity, immediately remove or end the Users listing, warn other Users and
immediately temporarily/indefinitely suspend or terminate the User’s membership, and/or refuse to
provide the User with access to the Site if:

 User displays any information, data which is illegal or prohibited by any law for the time being in
force including but not limited to the Illegal/Prohibited Content;

 User is in breach of the User Agreement or the documents it incorporates by reference;
 Company is unable to verify or authenticate any information the User provides;

 It is believed that the User actions may cause legal liability for the User, other Users or CIG;
 A User puts any material into the Site systems which contains any viruses, Trojan horses, worms,

time bombs or other computer programming or similar routines that may damage, interfere with,
surreptitiously intercept or expropriate any system, data or personal information;
 A User is unable to produce, when asked for by CIG, a certified copy of a consent, license, approval,
permission or similar certification requisite for goods and/or services a User proposes to Host/has
Hosted on the Site;

 Any monies payable by the User to CIG are not paid on the due date; or
 A complaint is received by CIG from another User or a third party and necessary action to resolve

the complaint is not taken within 10 (ten) days by such User.
 Company may at any time at its sole discretion reinstate suspended Users. User(s) that has been

indefinitely suspended may not register or attempt to register with Company or use the Site in any
manner whatsoever until such time that such User is reinstated by Company. Notwithstanding the
foregoing, if the User breaches the Agreement or the documents it incorporates by reference,
Company reserves the right to recover any amounts due and owing by the User to Company and to
take strict legal action including but not limited to initiating criminal proceedings against the User in
this regard.

14. Third Party Content, Sites and Services

 The Site and content available through the Service may contain features and functionalities that may
link or provide the User with access to third party content which is completely independent of the
Site, including web sites, directories, servers, networks, systems, information and databases,
applications, software, programs, products or services, and the Internet as a whole.

 User's interactions with organizations and/or individuals found on or through the Service, including
payment and delivery of goods or services, and any other terms, conditions, warranties or
representations associated with such dealings, are solely between the User and such organizations
and/or individuals. The User should make whatever investigation necessary or appropriate before
proceeding with any On-line transaction with any of these third parties.

 The User agrees that CIG shall not be responsible or liable for any loss or damage of any sort
incurred as the result of any such dealings. If there is a dispute between participants on this Site, or
between Users and any third party, the User understands and agrees that CIG is under no obligation
to become involved. In the event that the User has a dispute with one or more other Users, the User
hereby releases CIG, its Directors, officers, employees, agents and successors in rights from claims,
demands and damages (actual and consequential) of every kind or nature, known or unknown,
suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such
disputes and/or the Service(s).

 Company has established relationships with third parties to offer User the benefit of other products
and services which CIG does not offer. CIG offers User access to the third parties website(s) either
through the use of hyperlinks to their sites from the Site, or by offering “co-branded” or third party
websites in which both CIG and these other/third parties share the same uniform resource locator,
domain name or pages within a domain name on the Internet. In some cases User may be required
to submit information for purposes of registering or applying for products or services provided by
such third parties or co-branded partners. The User terms and privacy policy of such third parties
may differ from ours, and CIG does not have any control over the information that a User may
choose to submit to such third parties or co-branded sites. Company therefore encourages all

User(s) to read the third party usage terms and conditions and privacy and other policies policy
before responding to any offers, products or services provided by such other parties and/or using
their Website(s). Company does not endorse or otherwise accept responsibility for the content or
privacy or other policy of such co-branded third party Site.
 Company offers promotions to the User on the Site & also put efforts in promoting clients & their
offered products/services on various popular search engines. Results of promotion on search
engines are never guaranteed and it takes considerably time and effort for any results to appear on
any search engine. Similarly, any search result appearing on any search engine cannot be
removed/withdrawn immediately, it gets removed periodically as per the policy of a search engine
on which company or its employees has no control. Every User must immediately advise Company
about any Illegal/Prohibited or other such content that appearing on the Site for appropriate legal
action.
 Company works with the principle of serving clients with the best possible & prompt services.
However it is important to note that to make any change requested by Users CIG needs a minimum
24 - 48 business hours on best efforts basis to deliver the same as per User requirement unless
otherwise stated.

15. Limitation of Liability

In no event shall CIG be liable for:

 any indirect, incidental, special, consequential or exemplary damages, including but not limited to,
damages for loss of profits, goodwill, use, data or other intangible losses (even if CIG has been
advised of the possibility of such damages) arising out of or in connection with the Site, its Services
or this Agreement (however arising, including negligence); and/or

 any delay or failure or disruption of the content or services delivered through the Site resulting
directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including
without limitation, internet failures, computer telecommunications or any other equipment failures,
electrical power failures, strike, labor disputes, riots, insurrections, civil disturbances, shortage of
labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, order of
domestic or foreign courts or tribunals or non-performance of third parties or other force majeure
condition.

 CIG, its associates and technology partners make no representations or warranties about the
accuracy, reliability, completeness, and/or timeliness of any content, information, software, text,
graphics, links or communications provided on or through the use of the Site or that the operation
of the Site will be error free and/or uninterrupted. All such warranties, representations, conditions
and undertakings are hereby excluded.

 User(s) acknowledge that inability to use the website wholly or partially for whatever reasons may
have an adverse effect on its business. CIG assumes no liability whatsoever for any monetary or
other damage suffered by the User including on account of any one or more of the following:

 The delay, failure, interruption, or corruption of any data or other information transmitted in
connection with use of the Site or the Services;

(a) The use or inability to use the Site or the Services;

(b) Any interruption or errors in the operation of the Site or the Services;

(c) Any unauthorized access by third parties (or User’s) to data or sensitive Personal
Data/Information or other private information of a User;

(d) Any false, misleading or incorrect data or information Hosted on Site by a User or false
misleading or incorrect statements or conduct of a User;

(e) Any violation of third party rights or claims or demands whatsoever in relation to the
products or Services Hosted on the Site;

Notwithstanding anything contained herein, CIG's liability in any and all circumstances shall
be limited to the lesser of the amount of fees and/or charges paid by the User.

16. Indemnity Clause
The User admits and acknowledges that:-
 CIG cannot take responsibility or control the information provided by the Users, which is
made available on the Website of CIG as CIG has provided information, display of the
products of the User on its Website in good faith and solely based on representations of the
User, which CIG has no reason to disbelieve.

 The User shall be solely and exclusively responsible in respect of all or any liability arising
out of any sale of any product/services and/or consequent to any display of any product or
its description and features as CIG has only provided the link to the User and nothing more.

 CIG in no way may be held liable for User provided information that may turn out to be
offensive, harmful, inconsistent, inaccurate, or deceptive.

 CIG has no obligation to monitor the information, products and/or materials posted on the
Website of CIG although CIG shall at is sole discretion and without assigning any reason
whatsoever shall have the right to remove or edit any content or information that in its sole
discretion violates or is alleged to violate, any applicable law, rules or regulations or the
spirit or letter of these Terms of Use. Notwithstanding this right, the User remains solely
responsible for the content, information, product, service or the materials uploaded on the
Website of CIG.

 The User has represented that it has all rights in the products and service and the content
provided on the Website of CIG in respect of the products or service does not and shall not
infringe any applicable law, rules or regulations and does not infringe the trademark,
copyright and/or the patents or any other proprietary or any other rights of any third party
in the said product or service and such product, service or its content does not contain
libelous, tortuous, or any unlawful information in any manner whatsoever.

 CIG has the right to advice the prospective guest/client to exercise caution and display a
disclaimer in respect of the fact that CIG has no liability of any kind or nature whatsoever
and is not promoting or endorsing any product or service and that CIG is only giving the
uploading rights to the User to upload its product or service and its contents on the Website
and that CIG shall not be responsible or liable for the quality, quantity, description, content
and/or other information in respect of the product and/or service.

 The prospective guest/client may not be registered on the Website of CIG and if an inquiry is
sent by CIG to a User listed on the Website of CIG, CIG takes no responsibility about the
veracity/genuineness of the prospective guest/client or its whereabouts and CIG has only in
good faith forwarded such inquiry to the User and CIG would not entertain any claims of any
kind or nature whatsoever from the User or any other person in connection with any act,
deed, thing or any act of omission or commission done or committed by the guest/client.

 The User further hereby indemnifies and keeps CIG and its Directors, Managers, officers,
employees, representatives and/or any other persons in day to day in charge and
management of CIG harmless and indemnified against any costs, damages, liabilities or
other consequence of any of the actions taken by any person in respect of any product or
service sold or displayed and/or in respect of any contents of the said product including on
account of any of the factors mentioned in the foregoing sub-paragraph (i) to (vii) above.

 The User further undertakes that if CIG were to incur any cost/loss/penalty etc. on account
of any act or deed of the User or their clients in relation to the display or sale of any product
or its contents etc. than the User shall indemnify CIG and its Directors, Managers, officers,
employees, representatives and/or any other persons in day to day in charge and
management of CIG indemnified and harmless against any such cost/loss penalty etc.

 The User further undertakes that if CIG is made a party to any of the litigation by any person
or in any proceeding initiated by any Government agencies than the User shall indemnify
CIG and its Directors, Managers, officers, employees, representatives and/or any other
persons in day to day in charge and management of CIG in respect of any cost or expenses
incurred in defending any such action and the User shall without demur reimburse the cost,
expenses to CIG as is demanded by CIG from the User.

17. Dispute Resolution
 In the event a dispute arises out of or in connection with this agreement , the parties will attempt to
resolve through consultation.

 If the dispute is not resolved all or any disputes, differences or questions arising out of this
transaction shall be settled in the court of law under New Delhi jurisdiction. Any disputes to be
settled by Arbitration shall be by a sole arbitrator to be appointed by CIG. The arbitration
proceedings shall be as per the provisions of the Indian Arbitration and Conciliation Act, 1996
including any amendments thereto. The venue of such arbitration shall be New Delhi. The language
used in the arbitration proceedings shall be English only. The award shall be final and binding.

 It is in the intention of the parties to this agreement that this agreement and the performance
under this agreement be constructed in accordance with and governed to the exclusion of the law of
any other forum, by the laws of Indian Jurisdiction.

18. Warning against Fraud and Scams
 All Users are advised to be very careful while doing business with individuals, body corporate or
companies from any part of the world.

 Users are advised to exercise due caution while transacting with a prospective buyer or a seller on
the Site. Users must undertake interactions or transactions with organizations and/or individuals
located on or through the Site, with reasonable caution and after undertaking thorough diligence on
such organization and/or individual. Neither the Company nor its director’s, employees, officers or
agents shall be liable to any User or otherwise for any illegal or fraudulent interaction or transaction
with organizations and/or individuals located on or through the Site.