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Published by , 2017-06-27 15:19:15

BACK OFFICE OUTSOURCING PROPOSAL

BACK OFFICE OUTSOURCING PROPOSAL

Dheera Infoservices

Best in Back Office Data Processing

Proposal for
Back Office Business Process
Outsourcing (BPO) Services

Prepared by: Indranath Mitra, Partner, Dheera Infoservices

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


Dheera Infoservices

Best in Back Office Data Processing

INTRODUCTION

We are pleased to be in partnering with Dheera Infoservices for your Back Office Business
Process Outsourcing (BPO) Services. With well over 100,000 firms offering BPO services,
we know how challenging it can be to find the right agency for your back office needs.
At Dheera Infoservices, we hold one goal above all others: 100% client satisfaction. Our in-
house team of Database Administrators, Data Entry Operators, and Team of Developers
uphold the highest standards for project planning and execution, and we’re dedicated to
building the perfect website for your company on-time and on-budget.
We’ve built websites for several brands around the world with great success, and are quite
excited to get to work on yours.
In this proposal, you’ll find examples of our past work along with what we feel is the optimal
solution for your website development needs, along with the associated delivery timeline,
costs, and project terms. Once you’ve reviewed this proposal thoroughly, simply
electronically sign it at the bottom to indicate your approval.
Thanks again for the opportunity to earn your business!
Surjendu Pal, Indranath Mitra
Partners, Dheera Infoservices
+91 9874304702, +91 9804325454
dheerainfoservices@gmail.com

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


Dheera Infoservices

Best in Back Office Data Processing

About Dheera Infoservices

Dheera Infoservices is a leading IT-BPO service provider has been empowering clients
around the world to achieve business transformation and growth through its services that
boost process and operational efficiencies.

The Dheera Advantage

The use of latest technologies and processes, our skilled workforce, implementation of
stringent security measures, ability to scale up as per your requirements, ability to deliver
minimal TAT and high quality outputs, and guaranteed 100% transparency in all projects,
enables us to deliver customized solutions that meets your business needs.

Quality

As an industry-leading BPO service provider, Dheera is committed to maintaining the highest
standards of data quality and security.

Our Specialized Team

Mr. Surjendu Pal (Partner, CEO) - [MCA (H), MBA, ISACA (ID: 869599), SCJP (Sun -
Oracle Authorized), PGDCA and CCNA]- with scope of expertize in Suse Linux, logic, J2EE,
JSP, Servlets, XML, Oracle 10g, PL/SQL.
Mr. Indranath Mitra (Partner, COO)- MBA, Federal Aviation Administration Broze Award
winner in Quality Control (US Department of Transportation), with scope of expertise in
Quality Control, Financial Risk Management, Statistical, Financial (CMA) and Marketing
Analysis.

Executive Summary

An organization’s back office management can significantly impact its success. Large
volumes of data accrue on a daily basis, from various transactional processes such as order
fulfilment, applications processing, transaction processing, billing, and collections that
require effective back office solutions. Dheera is a reputed leader in empowering numerous
global businesses and organizations through high quality back office BPO services that
promote enhanced business efficiency and improved bottom-line.

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


Dheera Infoservices

Best in Back Office Data Processing

Strengthening Your Back Office Administration

Dheera’ deep industry specific expertise helps us to tailor customized back office BPO
services that match your business needs. We aim to enhance your service delivery
excellence while ensuring compliance with industry-followed quality and security standards.

Our Domain Specific Back Office BPO Services includes :

1. Data Entry Services
2. Data Processing
3. Accounting & Book-keeping Services
4. Forms Processing Services
5. Database Management
6. Purchase Order Processing Services
7. Retail and eCommerce Support (BPO)

1. Data Entry Services

Dheera Infoservices, your trusted BPO partner and service provider for best in class Data
Entry Services.

Whether you have tens of records or a few million records to digitize and manually enter,
Dheera Infoservices offers you excellent professional services and support, with its accurate
data entry services.

Dheera incorporates best-in-class technology to automate the data entry process, by
implementing OCR and ICR technologies as part of its data entry solutions.

Our Data Entry Outsourcing Services

 Data Entry Services
 PDF To Excel Data Entry
 Remote Desktop Server Data Entry
 Offline Data Entry
 Insurance Claim Data Entry
 Online Data Entry
 Survey / Questionnaire Data Entry
 Handwritten Data Entry
 Medical Billing Data Entry
 Legal Data Entry
 E-Commerce Product data entry
 Business Products Entry

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


Dheera Infoservices

Best in Back Office Data Processing

2. Data Processing

Data Entry India offers data processing, data mining, data conversion and document imaging
and data digitalization. Specially our trained reliable staff of data processing give you 100%
quality work which makes you complete satisfaction. We are ready to take on large long-
term projects or short one-time jobs. Whether large or small, each project is treated with the
same.

Our Data Processing Outsourcing Services Including :

 Forms Data Processing
 Claims Data Processing
 Catalog Data Processing
 Image Data Processing
 Data & Order Processing
 Offshore Data Processing
 Image Processing Services
 Word Processing Services
 Survey Data Processing Services
 Credit card and payment processing
 Business Card Data Entry into any Format
 Copy, Paste, Editing, Sorting and Indexing Data into any format
 Business Transaction Data entry such as sales / purchase / payroll
 Keying in from Yellow Pages and White Pages
 Insurance or other claims processing
 OCR / data capture / data collection using any automated process
 Data mining from source data
 Digitization of data
 Subscription and membership enrollment processing
 Data entry for Mailing List/Mailing Label
 Data capture
 Online completion of surveys, survey questionnaires and responses of customers

We offer high quality data processing services with minimum hassles. Data processing is a
process used to enter data into a computer in order to summarize, analyze or convert it into
other usable information. It may involve recording, sorting, calculating and disseminating
data.

Data processing is any process that a computer program does to enter data and summarise,
analyses or otherwise convert data into usable information. The process may be automated
and run on a computer. It involves recording, analysing, sorting, summarising, calculating,
disseminating and storing data. Because data are most useful when well-presented and
actually informative, data-processing systems are often referred to as information systems.
Nevertheless, the terms are roughly synonymous, performing similar conversions; data-
processing systems typically manipulate raw data into information, and likewise information
systems typically take raw data as input to produce information as output.

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


Dheera Infoservices

Best in Back Office Data Processing

3. Accounting & Book-Keeping Services

Our Bookkeeping Services are focused at reducing the finance and accounting costs of our
clients by helping them with their management, accounting and tax preparation needs.
Dheera Infoservices personalized and professional online bookkeeping services cover the
entire scope of bookkeeping and customers have the flexibility to choose what they require.
We function just as customers’ virtual back office for all their bookkeeping and accounting
work right from set-up, support, maintenance and consultancy with accounting. By
outsourcing bookkeeping services to India, you can benefit from the cost advantages of
Dheera’s customized finance and accounting services.

Dheera Infoservices has proficiency across all the major accounting software used in the
industry for bookkeeping services, Dheera has a dedicated team of well-trained accountants
and professionals who can quickly adapt to customers’ specified software and processes,
and at the same time ensure quick turnaround time and quality standards.

Accounting Bookkeeping Services We Offer

 Accounts receivable services
 Accounts payable services
 Bank account reconciliation
 Invoicing Processing Services
 Manual Journal Entry Services
 VAT returns
 General ledger maintenance
 Assets / equipment ledger maintenance
 Expenses ledger maintenance
 Preparing accounts receivable reports
 Preparing accounts payable reports
 Preparing ageing reports & summaries
 Credit card reconciliation services
 Preparing financial statements
 Trial balance services
 Preparing income statements (Profit & Loss)
 Balance sheet services
 Preparing sales reports
 Preparing purchase reports
 Cash flow statement
 Entry of transactions
 Inventory services
 Accounting setup services
 Day-to-day bookkeeping and accounting
 Books balanced and reconciled quarterly
 Management accounts produced quarterly
 Annual accounts and tax returns preparation
 Submission to Inland Revenue
 Submitted to Companies House
 Expert tax advice to minimize tax liability
 Adjustments to year-end accounts
 Storage of documents at our offices

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


Dheera Infoservices

Best in Back Office Data Processing

Value-added Bookkeeping Services – Specialized Reporting

Apart from all the standard bookkeeping services, we also offer custom reports that enable
customers to better analyze their revenue and expenses. A list of additional services
provided is as follows: We offer customized reports that help you analyze your revenue and
expenses.

 Customer Reports – determine your most profitable and least profitable clients
 Employee Reports – analyze employee expenditures with year-end reports
 Break-up of Expenses – break down your expenses by category. Whether it’s by

product line, office or region, this report gives you an efficient analysis of your
expenses
 Event Analysis – determine your expenditure for individual events

4. Forms Processing Services

Dheera Infoservices offers data processing, data mining, data conversion and document
imaging and data digitalization. Specially our trained reliable staff of data processing give
you 100% quality work which makes you complete satisfaction. We are ready to take on
large long-term projects or short one-time jobs. Whether large or small, each project is
treated with the same.

Our Data Processing Outsourcing Services Including :

 Forms Data Processing
 Claims Data Processing
 Catalog Data Processing
 Image Data Processing
 Data & Order Processing
 Offshore Data Processing
 Image Processing Services
 Word Processing Services
 Survey Data Processing Services
 Business Card Data Entry into any Format
 Copy, Paste, Editing, Sorting and Indexing Data into any format
 Business Transaction Data entry such as sales / purchase / payroll
 Keying in from Yellow Pages and White Pages
 Insurance or other claims processing
 OCR / data capture / data collection using any automated process
 Data mining from source data
 Digitization of data
 Subscription and membership enrollment processing
 Data entry for Mailing List/Mailing Label
 Data capture
 Online completion of surveys, survey questionnaires and responses of customers

We offer high quality data processing services with minimum hassles. Data processing is a
process used to enter data into a computer in order to summarize, analyze or convert it into
other usable information. It may involve recording, sorting, calculating and disseminating
data.

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


Dheera Infoservices

Best in Back Office Data Processing

Data processing is any process that a computer program does to enter data and summarise,
analyses or otherwise convert data into usable information. The process may be automated
and run on a computer. It involves recording, analysing, sorting, summarising, calculating,
disseminating and storing data. Because data are most useful when well-presented and
actually informative, data-processing systems are often referred to as information systems.
Nevertheless, the terms are roughly synonymous, performing similar conversions; data-
processing systems typically manipulate raw data into information, and likewise information
systems typically take raw data as input to produce information as output.

5. Database Management

Dheera Infoservices, a leading IT-BPO service provider, provides you customized database
development and migration services. We are adept at developing and tailoring databases
that suits your particular business needs.

Dheera provides a wide range of customizable database development and data migration
services that includes:

● Database Analysis,
● Design, and Development using a variety of Platforms such as Oracle, MS-SQL, and

MySQL.Development of ASP, CGI, PHP, PERL Inherited Applications Based on Web
● Development of MS Access, Microsoft SQL Server, ASP, Visual Basic, Foxpro Based

Databases
● Determining user Requirements Analysis
● Executing Logical and Physical Design of Database
● Development of Indexing Strategy
● Stored Procedures Development
● Creation of Strategies for Backup and Recovery
● Database Migration Services which includes:

○ Analyzing and Defining Source Structure
○ Analyzing and Defining Target Database Structure
○ Performing Field Mapping
○ Defining Migration Process Implementing Migration Process Migrating

Applications within the same Platform Migrating Applications from one
Technology/Platform to another Migrating Databases

6. Sales Invoice and Purchase Order Data Entry Services

We provide invoice / purchase order data entry services for:
 Scanned Invoices / Purchase Orders
 Structured and Unstructured Documents
 Email Attachments
 Faxes
 Images
 Web Forms
 Credit and Debit Memos
 Data Capture, Indexing / Extraction, Validation and Archiving

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


Dheera Infoservices

Best in Back Office Data Processing

 Data Input into Microsoft Excel or Word
 Data Input into CMS Database Applications
 Data Input into Document Management Systems
 Data Input into Business Applications Hosted on Cloud or Remote Desktop

Server
 Data Input into Finance Software Applications

7. Retail & E-Commerce Business Support (BPO)

Outsource Customer Service to Improve Customer Experiences for Your Retail and
eCommerce Business

 Sales Support
 Real-Time Sales Guidance
 Customer Care
 Order Enquiry, Taking and Processing
 Retail and eCommerce Answering Services
 Complaint Management
 Loyalty Program Management
 Collections
 Brand Advocacy
 Catalog Order Taking
 Troubleshooting / Help Desk
 Payment / Billing Support
 Order Tracking and Status Enquiry
 Order Fulfillment Enquiry
 Order-Related Notifications
 Product Recalls
 Product Returns
 After-hours and Overflow Answering
 Post-Sale Product Usage Guidance
 E-commerce Receptionist
 Email Management
 Live Chat Support
 We are among the leading customer service outsourcing companies and provide call

center services for retailers, internet / eCommerce retailers, catalog and mail order
companies, consumer product companies, direct response marketers, loyalty
program companies, grocery store chains, hypermarkets, luxury retailers, multi-brand
outlets, general merchandise stores, specialty stores, department stores, warehouse
retailers, discount retailers, chain stores, multi-national retailers, and others.

Contact Us : 20/3 Palghat Lane, Near Belur Math, Pin- 711202, Howrah, W.B, India, Check us out
Mob. : +91 9874304702, +91 9804325454, E-mail : dheerainfoservices@gmail.com


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