HSP Annual Report FY16

CONTENTS

From the Executive Director...

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Mission

HSP gives HOPE, inspires CHANGE, and provides OPPORTUNITY

HSP’s Program Areas

Emergency & Prevention Program

• Home Energy Services
• Utility Turn-Offs
• Service Restorations
• Referrals
• Case Management
• Security Deposits
• Eviction Assistance
• ID/Birth Certificates

Appointments can be made by calling our office. It is
best to call as soon as you think you may need help
so that the application process can begin before your
utility is turned off.

Applications for energy assistance and income
qualifications can be found on our website.

Family Support Program

• Adult Education (GED/ESOL)
• Parenting Programs
• Developmental Child Care
• Development Screenings
• Immunization Screenings
• Employment Readiness
• Computer Skills
• Family Enrichment Activities
• Special Events & Trips

These services are designed specifically for
expectant parents and parents with children under
four years of age. All services are free of charge and
transportation within 12 miles of the center may be
available (schedule permitting). Our team is trained
through the Maryland Family Network. We work with
the strengths of the parents to set the goals for each
family.

by mobilizing our community in the fight against poverty.

Shelter & Housing Program 5

• Men’s Shelter
• Women & Children’s Shelter
• Family Shelter
• Safe Haven Shelter
• Cold Weather Shelter
• Permanent Housing
• Rental Assistance
• Rapid Rehousing

Anyone in need of these services should contact our
office and make an appointment with our Intake
Coordinator. This approach allows us to link our clients
with whatever community resources for which they
qualify. Case Management and referrals are provided
while participating in these services.

Workforce Development Program

• Employment Readiness
• Job Skills Training
• Job Coaching
• Financial Education
• Intensive Case Management
• VITA Free Tax Prep
• Second Chances Free Store
• Community Garden
• eBay Business

Employment services offered through Opportunity
WORKS are specifically designed to meet the needs of
those with significant barriers to employment such as
criminal background, mental health, substance abuse
history, or gaps in work history. These services are
integrated with case management and financial
education to give clients the tools they need to obtain
and keep employment.

EMERGENCY & PREVENTION

2016 PROGRAM HIGHTLIGHTS

HSP’s Emergency & Prevention Program provides Community Resource Services
and Home Energy Services to those in need in Carroll County.

Funds from various sources including Maryland’s Office of Home Energy Programs,
Fuel Fund of Maryland, United Way of Central Maryland

and over 20 community partners are used to assist those in need.

HOME ENERGY SERVICES COMMUNITY RESOURCE
SERVICES
OHEP ASSISTANCE
EMERGENCY ASSISTANCE
- Maryland Energy Assistance Program (MEAP) $209,882.97 in assistance given
- Electric Universal Service Program (EUSP) 85 households received help preventing
- EUSP Arrearage
an eviction or foreclosure
3,231 applications processed
$2,677,091.21 in grants awarded 115 households received help with a

UTILITY RESOURCE ASSISTANCE security deposit
$571,900.31 in assistance given
645 households received help with electric 62 birth certificates and photo IDs
41 households received help with heating fuel
85 households received help with water service were obtained

4 individuals received dentures
6 individuals received eye exams & glasses

PARTNER WITH US FAMILY STABILITY INITIATIVE

We are always looking for new community Through a partnership with
partners to help those in need in Carroll County.
United Way of Central Maryland, 14 families
Find out how you can make a difference by received case management and $40,634.52
calling our Director of Marketing & Outreach
in financial support to maintain housing
at 410-857-2999 x6648 today! and keep their children in their school of origin.

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J ohn and Leah came to HSP for
eviction prevention after struggling
to make ends meet. John was receiving
workers’ compensation after a on-the-job
injury, and Leah was a stay-at-home-mom
expecting their third child.

After their workers’ compensation
benefit ended, they began to fall
behind with rent and bills. Their bank
account was overdrawn and they simply
could not catch up. They were facing
homelessness.

When they heard about the
services that HSP offers, they had a spark
of hope that their situation could improve.

After an assessment by one of HSP’s
Community Resource Specialists, they
were able to determine that the best course
of action was to move to a new, more
affordable residence .

Because they had school-aged children in their family, John and Leah qualified for United Way of Central Maryland’s
Family Stability Initiative, a fund specifically provided to help families with school-aged children during times of crisis.
The goal of this program is, through financial assistance and intensive case management, to prevent homelessness
and, when possible, keep children in their home school district.

Through the FSI funds, John and Leah were able to pay for their security deposit and first month’s rent on their new
residence which helped stabilize their family in the short term. In order to help their family make the most of the
opportunity they were provided with, they went all-in with their intensive case management to make sure they were
never faced with a crisis like this again.

They took advantage of the opportunity to take PNC Bank’s Foundations of Money Management course that was
offered at HSP, and they were encouraged by what they learned. Now they would have the tools to prevent future
crises as well as save for emergencies and their children’s education.

The family continues to thrive and participates in case management as required. The children have adjusted to their
new school, and the family’s fears of homelessness are well behind them as they get ready to welcome the new
addition to their family.

Sometimes, success stories begin
with someone taking initiative.
Sometimes, they begin with a
gentle “nudge” from a loved one.

After recognizing that her daughter-in-law,
Laurie, would not have much
support from her family and friends in
Maryland, this mother-in-law wanted to
make sure she was able to find support
from other young families and inquired
about the services provided at HSP’s
Family Support Center.

Laurie was resistant to learning about the
center, but her mother-in-law pushed her to
give it a try. And when we say “pushed” we
mean quite literally. She put Laurie in her
car and drove her to the
orientation herself!

Once Laurie got to know the staff and
program, she became especially
interested in having a place for her son to
learn and play along with other
children. She also wanted to take
advantage of opportunities to increase her
skills as a parent and to become a leader in
the Family Center.

Right from the start, Laurie set a great
example for other parents. She understood
the importance of providing nurturing and
developmentally appropriate activities for
children and encouraged her fellow parents. In the spring of 2016, the opportunity arose for Laurie to attend a special
Parent Leadership training. She jumped at the chance to travel with HSP’s staff to Hagerstown for the two-day event.

The training was sponsored by the Maryland Family Network and focused on improving communication, advocating
for your family, and public speaking. Laurie left a lasting impression on everyone who attended the event.

Completing the two-day program in Hagerstown meant that Laurie qualified to join the Family Center staff for the two-
day spring conference in Ocean City, MD in May. Parents had a special leadership track at the conference, and the
closing ceremony featured a session called “Voices of Parents”.

The HSP staff was so proud to find out that Laurie had been selected to give the closing address to over 300 people in
attendance that day. She gave a poignant and moving speech about both the challenges and victories she faced as a
young parent.

Laurie is just one example of how the parents who come to HSP’s Family Support Center are dedicated to enhancing
their lives and making sure that their children are off to the happiest, healthiest, and best start in life. HSP loves to be
a small part of these parents setting and achieving their goals.

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FAMILY SUPPORT
2016 PROGRAM HIGHLIGHTS

The Family Support Program consists of The Carroll County Family Support Center,
Home Visitation, and the Child & Adult Care Food Program.

Family Center Participation
The Family Center served a total of 76 families

(87 parents and 86 children) and achieved an all-time

record of over 5,000 visits.

Adult Education
36% of GED /ABE students advanced full levels
43% of ESOL students advanced full levels
53% of GED students improved CASAS scores
53% of GED students passed at least one sub-test of the GED

Practice Exam

13% of GED students passed at least one sub-test of the offi-

cial GED Exam

One student entered the National External Diploma

Program

Parent Leadership
Two parents completed a two-day regional training earning them a trip

to the MD State Conference in Ocean City where they completed an
intensive two-day parents’ track of programming.

One of these parents delivered the closing address to a crowd of over

300 people! (Read her story on the previous page)

Home Visitation
Administered Parents As Teachers curriculum to 69 parents and children

Child & Adult Care Food Program
Assisted 75 licensed child care providers who served
188,502 healthy meals and snacks to children in their care
obtain reimbursements which totaled $171,125.

All Family Support services are offered CALL 410-857-0629
FREE OF CHARGE in partnership with for detailed

Maryland Family Network program information

SHELTER & HOUSING
2016 PROGRAM HIGHLIGHTS

COORDINATED INTAKE All Shelter & Housing requests begin with
Coordinated Intake where clients are
1755 PHONE INQUIRIES assessed for needs and referred to the
263 ELIGIBLE FOR ASSESSMENT appropriate program or partner agency
370 INDIVIDUALS SHELTERED BY HSP for services.

YEAR-ROUND SHELTER & CASE MANAGEMENT SERVICES

Men’s Shelter (8 beds/84 night maximum stay)

36 men served; 3 veterans, 69% reported being disabled
- 57% exited into housing

Women & Children’s Shelter (23 beds/84 night-maximum stay)

50 women, 44 children served; 1 veteran, 29% of women reported being disabled
- 69% of the women, with the children in their care, exited into housing

Family Shelter (20 beds/84 night maximum stay)

55 adults, 42 children served; 1 veteran, 15% of adults reported being disabled
- 90% adults and their children exited into housing

Safe Haven Shelter (25 beds/no maximum stay/mental health diagnosis)

47 disabled adults served; 1 veteran
- 79% exited into housing

COLD WEATHER SHELTER

Average 36 individuals served per night
Utilized 369 volunteers for meals, check-in, and cleaning
164 adults served, 6 veterans, 38% reported being disabled

- 31% moved into another shelter or housing upon exit
(28 to housing, 16 to shelter)

HOUSING SERVICES

Rapid Re- Housing- Rental stipends and case management combined to move families containing
33 adults and 40 children, out of homelessness and into their own apartments.

Permanent Supportive Housing for Persons with Disabilities – apartments HSP leases with case
management provided to obtain and maintain housing for 23
formally chronically homeless adults and 7 children.

Maryanna, a participant of the
Permanent Supportive Housing
Program, was dealt a
devastating blow when a cancer
diagnosis was added to her already
complicated health situation. But she has
been working hard to create her comeback
story.

"It is hard to put into words how much this
program has done for me and what it has
allowed me to do. This program has given
me consistency during a time in my life
when things have been anything but. This
program has allowed me to stay in
Maryland, stay in contact with my children,
and have an active role in their lives. It has
given me access to some of the best
experts in the field of my various conditions
and has allowed me to receive care for two
different types of cancer, a rare brain condi-
tion, and bipolar disorder.

The program has given me the comfort of
coming home to a safe place after multiple
hospital stays and surgeries and has given
me a base to coordinate my care. It has
given my family piece of mind knowing I
have a safe and affordable place to live.
Having a permanent place to stay has given me the chance to apply and receive SSDI. It has
made getting the services available to me easier to coordinate. The case management aspect
has been invaluable, and I am so very grateful for the help and guidance given by Human
Services Programs.

Personally, my case manager has become an important ally for me in my situation,
and has been a sounding board in times when I needed help to find a solution for problems I
face, specifically concerning my housing situation. To say this program has saved my life
would not be far from the truth.

The consistency of knowing I have a permanent home, that I do not have to wonder where I
will sleep at night has allowed me to grow and allows me to volunteer and give back when I
can. I am eternally grateful for what this program has done for me and to be honest can’t
imagine where I would be had it not been there."

HSP helps chronically homeless people with a disability by moving them from homelessness
into an apartment that we rent with funding from the Department of Housing and Urban
Development (HUD). We currently have 15 apartments rented and full. With case
management, we link these folks up with resources, help find employment, and ensure they
access all of the benefits for which they qualify. We help them with their personal goals too;
goals like reconnecting with their family, making friends, and giving back to the community.

Each of us at HSP holds on to the hope that comebacks are possible for every Carroll County

resident. By working together as a community, we can assure that there will be many more

comeback stories just like Maryanna’s. 11

The road to success is not always easy.
As a teenager, Jon found himself
hanging with the wrong crowd and fell into a habit
of drug abuse and violence. One night, after
heavy drug use, he blacked out and violently
attacked his grandmother. Jon has no memory of
this event; however, it changed his life forever
when, at the age of 19, he was sent to prison for
16 years for his crime.

When Jon was released from prison in 2014, he
had the support of his family, but they would not
permit him to live with them. He utilized HSP’s
nightly Cold Weather Shelter and began to work
on his new life by seeking help from HSP’s
Workforce Development Program.

When he walked through the doors of Opportunity
WORKS, he got right to work. He completed an
incredible résumé and secured employment at
Westminster Grill. He opened a bank account
with PNC and built his credit with a PNC credit
card. Eventually, he was able to transition to
HSP’s Men’s Shelter where he continued his progress.

Just prior to moving out of Men’s Shelter, Jon lost his job, which meant he would not have the income to maintain
housing. After a brief drug relapse, Jon reached out again to Opportunity WORKS. Through a community partnership
with LifePoint Church, Jon was able to get to a sober living house while he began to search again for employment. By
October of 2014, Jon was working again. This time, for Baugher’s restaurant where he is still employed today and has
received several significant raises.

Even though Jon officially graduated OW employment training in November of 2015, he still comes in regularly to
show the staff his paycheck and update them on his success. He recently purchased his first car - qualifying for the
loan without any co-signers! Never forgetting the difference Opportunity WORKS made in his life, Jon gives back by
mentoring new participants and even bringing new participants through the doors for services.

He remains very active in his church and provides transportation for shelter residents to attend weekly services. He
has also fully repaired his family relationships, planning a vacation with his mother and step-father. He was recently
able to visit his grandmother alone for the first time since that night as a teenager when his drug addiction nearly
ruined his future.

We are looking for new business partners.

We would love to show you how hiring our people can help your bottom line.

CALL US @ 410-848-5599 to speak with
Jennifer Graybill, Director of Workforce Development

WORKFORCE DEVELOPMENT
2016 PROGRAM HIGHLIGHTS

OPPORTUNITY WORKS
EMPLOYMENT & TRAINING SERVICES

5,557 hours of employment training services 90% had a criminal background
provided to 119 participants 82% had substance abuse history
64% had a mental health diagnosis

OPPORTUNITY WORKS OUTCOMES

88% mastered at least five skills SECOND CHANCES
65% maintained or increased income
3,161 households served
through employment
Carroll County’s only FREE store
77% maintained employment for 90 days Training vehicle for Opportunity WORKS

or more VOLUNTEER INCOME TAX ASSISTANCE

FINANCIAL EDUCATION SERVICES 692 tax returns prepared
Over $1.2 million in tax refunds
157 people attended workshops Sold 99 U.S. Savings Bonds (most in MD for
85 individual consultations were held
17 chose ongoing financial coaching 6th consecutive year)

COMMUNITY GARDEN 13

Over 600 lbs. of produce fed over
400 households

Volunteers Make a Difference

Ruth came to us almost three years ago when her church held a ‘paint party’ at the shelter,
and from that first experience, Ruth felt a drive in her soul to give to our families on a more
consistent basis. She began coming every other Sunday, spending a couple of hours with the
children engaging in fun and educational activities. She made a point to cater to the children’s
desires and prepared activities they suggested.
You can catch her making popsicle stick cars to race eggs in, planting seeds and watching them
grow, building with Legos, doing arts & crafts, constructing gingerbread houses at Christmastime,
or simply baking goodies with the kids. Ruth even took the time to teach a blind child how to bake
his favorite treats!
As Family Shelter Program Coordinator I am constantly looking for ways to bring joy to the families
we serve during this overwhelming time in their lives. Sometimes people assume they need to do
an event on a grandiose scale. Although the big events are appreciated, I have seen the biggest
impact made by a single volunteer who shows up consistently to invest in our families.
Through her overwhelming dedication Ruth always brings joy to the children. There have been
occasions when Ruth has come to the shelter, a 25 minute drive from her home, and had no
children here. That never stops her from showing up the next time. She is empathetic to the stress
of being homeless and uses her kind words and consistent presence to truly care for the families in
our shelter. We are blessed to have her as a volunteer!

Margie Cole
Program Coordinator, Family Shelter

To volunteer for HSP, please contact our
Volunteer Coordinator at 410-857-2999 x6660.

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Pay It Forward

William Knox came to Human Services Programs in 2013
to explore the services available to veterans in Carroll
County. It wasn’t until 2015 that he returned to HSP after
battling addiction. He was homeless and losing hope.
He knew he needed to make significant changes in his
life, and he was looking to put down roots where there
was a supportive community to help him succeed.

“People in Carroll County just want to see you do well,” says Knox,
“I knew I could get back on my feet here.”

William entered HSP’s Men’s Shelter in March of 2015. William made a great deal of pro-
gress while in the shelter. His case manager was able to refer him to HSP’s Emergency &
Prevention Program to get his ID and Birth Certificate in order to obtain employment. He
was also referred to HSP’s Workforce Development Program to take advantage of the
Financial Education services.
By June of 2015, William had moved out of Men’s Shelter and into Permanent Supportive
Housing. William has come a long way. He obtained employment with a mortgage servicing
company. He went from attending to leading his AA group. He also volunteers at his church
helping others make significant changes in their own lives.
In the November of 2015, HSP received a letter and a check from William for $250. It said
that HSP was “an ark of help for me in my troubled storm of my past” and that William
wanted to begin the “Pay It Forward” Fund” - a specific fund for those who have been
blessed by HSP’s work to give to in support of those who are transitioning from homeless-
ness into housing.

If you have benefitted from HSP’s services in the past and you wish to contribute to
the Pay It Forward Fund, please contact our Director of Marketing & Outreach
at 410-857-2999 x6648.

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Human Services Programs of Carroll County, Inc.
FY 16 Statement of Activities

Support and Revenue $ 3,694,460 84%
Contracts and Grants 399,422 9%
Donated Items and Facilities 220,162 5%
Contributions 33,335 1%
Client Fees 29,643 1%
Special Events, net of direct benefit costs 17,931 0%
Investment Income 100%
Total Support and Revenue 4,394,953

Expenses and Losses 1,382,590 31%
Program Services 1,267,797 29%
20%
Emergency Services 877,867 7%
Homeless & Housing Services 295,413 87%
Family Support Services 3,823,667
Workforce Development
Total Program Services 662,036 15%
Supporting Services 20,529 0%
Management and General 682,565 16%
Fundraising
Total Supporting Services 6,367 0%
Losses 3,634 0%
Net Realized and Unrealized Losses on Investments 10,001 0%
Loss on Disposal of Equipment 4,516,233 103%
Total Losses (121,280) -3%
2,737,445
Total Expenses and Losses
Change in Net Assets $ 2,616,165

Net Assets - Beginning of Year

Net Assets - End of Year

Percentages are stated as a percentage of revenue

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Human Services Programs of Carroll County, Inc.
FY16 Revenue by Source

$3,694,460

$399,422

$220,162

$17,931 $29,643 $33,335

Contracts and Grants Donated Items and Facilities
Contributions Client Fees
Special Events, net of direct benefit costs Investment Income

Human Services Programs of Carroll County, Inc.
FY16 Expenses by Purpose

$1,267,797 $877,867
$1,382,590 $295,413

$662,036

$20,529

Emergency Services Homeless & Housing Services Family Support Services 19
Workforce Development Management and General Fundraising

The Promise of Community Action

“Community Action changes people’s lives, embodies the spirit of hope,
improves communities, and makes America a better place to live.

We care about the entire community, and we are
dedicated to helping people help themselves and each other.”

HSP is a member of the Maryland Community Action Partnership
and the National Community Action Partnership.

CONTACT US:

Human Services Programs of Carroll County, Inc.
10 Distillery Drive Westminster, MD 21157
Mail: P.O. Box 489 Westminster, MD 21158

PHONE: 410-857-2999
FAX: 410-857-8793

hspinc.org

Facebook.com/HumanServicesPrograms
Twitter @HSPCarroll