ASIA_Catalog Of Services Pink16_P5

Pink Elephant KnowledgeTranslated Into Results
Catalogue Of Services

2016 Asia Edition

Includes
7 New Certification

Courses!
Celebrating 40 Yearswww.pinkele OfphantT.croamining1-E88x8-c2e73l-lPeINnK ce 1

Pink Elephant – We Lead The Way!

We Lead The Way!
A premier global training,
consulting and conference
service provider, Pink Elephant
has an undisputed reputation
for leading the way. We’re proud
of our pioneering and innovative
spirit, which has enabled us to
introduce and spearhead many
revolutionary concepts and
programmes since our inception
forty years ago.
This Catalogue Of Services
provides you with information
about the vast array of products
and services Pink Elephant offers
to help you meet your IT and
business goals.

2 Pink Elephant Catalogue Of Services

Table Of Contents

Education & Training

Courses & Certifications............................................ 4
Education Formats..................................................... 4
IT Portfolio

ITIL® Foundation Certification............................5
NEW! ITIL Practitioner Certification....................5
ITIL Capability Certification................................5
ITIL Lifecycle Certification...................................5
ITIL Expert Certification......................................5
ITIL Overview......................................................5
NEW! Lean IT Certification..................................6
NEW! IT Asset Management Certification..........6
COBIT® Certification...........................................6
“How To” Instructional Workshops....................6
Business Portfolio
NEW! Business Relationship Management
Professional Certification...................................7
NEW! Organisational Change Management
Certification........................................................7
Project Management Certification.....................7
“How To” Instructional Workshops....................7
Featured Certification Programmes...........................8

Special Offers

Pink’s Special Offers...................................................9
Stay Connected To Pink..............................................9

Consulting

Consulting................................................................ 10
Consulting Workshops............................................ 11
PinkSCAN™............................................................. 12

PinkONLINE

PinkATLAS™............................................................ 13

Conferences & Special Events

Call For Speakers .................................................... 14

Education Schedule-At-A-Glance

Education Schedule-At-A-Glance............................ 15

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Education & Training

Why Choose Pink Elephant Courses & Certifications
For Education:
Pink Elephant is proud to offer the industry’s most comprehensive portfolio
• We are recognised as industry of IT and business programmes, including ITIL, BRMP®, COBIT, Lean IT,
experts known for reliable, high Organisational Change Management and other best practices.
quality education deliverables
Pink Elephant is internationally accredited with PEOPLECERT, APMG, EXIN
• More than 350,000 business and BRMI®, which are independent examination institutes that manage the
professionals have taken our ITSM certification programmes. The Project Management Institute (PMI)
courses also recognises Pink as a Registered Education Provider (REP).

• 96% of customers surveyed Education Formats
would recommend Pink Elephant
courses to others Pink Elephant offers a variety of formats for our courses and workshops,
including:
• Most of our courses include an
online option to accommodate SELF-PACED: Self-paced courses are cost effective, time efficient
today’s busy business and flexible since you can learn at your own pace, anytime,
professional anywhere. Comprehensive, accredited courseware prepares you
for the official online exam – perfect for the business leader on
the go!

VIRTUAL: Learn from a certified Pink Expert instructor without
the inconveniences and costs of travel. Learn from your home
or office in a regularly scheduled class or schedule one for your
entire team.

PUBLIC: Learn in a traditional classroom format from a certified
Pink Expert possessing an average of 20 years of experience.
To find an upcoming course in a major city near you, visit our
website for the Public Course Schedule.

IN-HOUSE: Bring the Pink education experience in-house
when it is most convenient for your team and at the location
of your choice. This is a great opportunity to educate your
team efficiently, foster team building experiences, and allow
for company-specific discussion to align new learning with
corporate projects and goals.

4 Pink Elephant Catalogue Of Services

IT Portfolio

ITIL FOUNDATION CERTIFICATION

ITIL Foundation This official ITIL Foundation certification course provides you with a general
overview of the ITSM Lifecycle which is outlined in ITIL’s five core books –
Service Strategy, Service Design, Service Transition, Service Operation and
Continual Service Improvement.

ITIL PRACTITIONER CERTIFICATION

NEW! ITIL Practitioner: This intensive 2-day course introduces the 9 Guiding Principles critical to
Enabling Critical Competencies embedding a culture of Continual Service Improvement (CSI). Students will
also learn how to leverage good practices from outside the ITIL core, such as
DevOps, Lean and Agile and receive a valuable toolkit of resources.

ITIL CAPABILITY CERTIFICATION

ITIL Operational Support & The focus of this Intermediate course is on Event Management, Incident
Analysis Management, Request Fulfillment, Problem Management, and Access
Management.

ITIL Release Control The focus of this Intermediate course is on Service Portfolio Management,
& Validation Service Catalogue Management, Service Level Management, Demand
Management, Supplier Management, Financial Management For IT Services,
and Business Relationship Management.

ITIL Service Offerings & The focus of this Intermediate course is on Service Portfolio Management,
Agreements Service Catalogue Management, Service Level Management, Demand
Management, Supplier Management, Financial Management For IT Services,
and Business Relationship Management.

ITIL Planning, Protection & The focus of this Intermediate course is on Capacity Management, Availability
Optimisation Management, IT Service Continuity Management, Information Security
Management, and Demand Management.

ITIL LIFECYCLE CERTIFICATION

ITIL Service Strategy For managers seeking to gain an understanding of how to integrate IT and
business processes as well as formulate stronger ITSM strategies.

ITIL Service Design For managers seeking to gain a more in-depth understanding of IT business
integration and obtain practical guidance regarding the management
principles and core concepts required to design new, or modify existing, IT
services.

ITIL Service Transition For managers seeking to gain an understanding of how to consistently
manage change, and the introduction, transfer and decommissioning
deployment of new or changed services.

ITIL Service Operation For managers seeking to gain practical guidance of the service delivery and
support phase of ITIL’s service lifecycle model.

ITIL Continual Service For managers seeking to gain a better understanding of ROI, measurements
Improvement and metrics, trending and management reporting.

ITIL EXPERT CERTIFICATION

Managing Across The Lifecycle Become an ITIL Expert – the highest ITIL qualification! A total of 17 ITIL credits
are required as a prerequisite for this course.

ITIL OVERVIEW Pink Elephant will provide a Senior Consultant to facilitate an executive level
ITIL awareness discussion to support the organisation’s ITSM awareness
ITIL Executive Overview objectives.

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IT Portfolio

LEAN IT CERTIFICATION This course will help IT departments become customer and value oriented,
removing waste, inflexibility and variability.
Lean IT Foundation: With major focus on the Six Sigma DMAIC and Lean A3 models, this is a
Understanding Lean IT practical and hands-on 3-day course that teaches and equips individuals to
Principles & Objectives define, facilitate and lead Lean IT Kaizen improvement initiatives.

NEW! Lean IT Kaizen:
Implementing Lean IT
Practices

NEW! Lean IT Leadership: This 3-day course provides you with the knowledge of how and why Lean
Leading A Lean IT Team leadership principles are different from traditional hierarchical or command
and control models.

IT ASSET MANAGEMENT CERTIFICATION

ITAM Foundations This course with optional certification is designed to impart an extensive
overview of IT Asset Management best practices and processes as well as
ways to embrace multiple organisational frameworks.

Certified Software Asset This course teaches the importance of adhering to software regulations, and
Manager how to develop a well-planned and executed Software Asset Management
programme.
NEW! Certified Hardware Asset
Management Professional This course is designed to address the numerous issues plaguing
professionals in managing hardware assets.

COBIT CERTIFICATION This course provides an end-to-end business view of COBIT 5 – an
internationally accepted framework for governing and managing enterprise IT
Defining & Governing that supports executives and management in their definition and achievement
Enterprise IT To Deliver of business goals and related IT goals.
Business Value

“HOW TO” INSTRUCTIONAL WORKSHOPS

How To Define & For managers who want to learn why the Service Catalogue and its underlying
Implement A Service Catalogue service structure is the cornerstone of any ITSM programme as well as how to
map IT services to business processes and functions.

Problem Management: This workshop will provide you with a practical, structured approach to
Root Cause Analysis Workshop applying established root cause analysis principles and techniques to identify
the sources of recurring incidents and service downtime.

IT Service Management This workshop will provide you with the strategic knowledge you will require
Strategic Roadmap to navigate around common pitfalls and establish an ITSM improvement
project that delivers tangible results for success.

How To Define & Implement For managers who want to learn the critical success factors for defining,
A CMDB According To ITIL building, deploying and managing a best practice Configuration Management
Best Practices Database.
Implementing IT Service In this 3-day, boot camp style workshop you will receive the critical knowledge
Management Boot Camp needed to successfully set up your ITSM programme and project, establish
process governance, build your tool strategy and define your deployment
plans to achieve meaningful results.

6 Pink Elephant Catalogue Of Services

Business Portfolio

BUSINESS RELATIONSHIP MANAGEMENT PROFESSIONAL CERTIFICATION

NEW! Business Relationship This 3-day very comprehensive management level course provides guiding
Management Professional principles and a framework not provided elsewhere for managing key
business relationships.

ORGANISATIONAL CHANGE MANAGEMENT CERTIFICATION

NEW! Organisational Change Provides participants with essential information and tools to understand how
Management Foundation to contribute to a change management team. Learn how to help people deal
more effectively with change by overcoming resistance and maintaining their
commitment to change.

NEW! Organisational Change The valuable knowledge and techniques gained in the Organisational Change
Management Practitioner Management Foundation course will be applied to “real world” change
processes. Learn how to develop a collaborative team that can successfully
embed and sustain change initiatives.

PROJECT MANAGEMENT CERTIFICATION

Project Management PRINCE2 Foundation is an introductory Project Management course for those
Foundation seeking to become effective project contributors and for those who wish to
obtain the PRINCE2 Certification.

Project Management In PRINCE2 Practitioner, you’ll learn how to apply and tailor PRINCE2
Practitioner processes, themes and techniques within a project environment, and learn
how to evaluate completed projects and project events.

Project Management This five-day certification Boot Camp combines the PRINCE2 Foundation and
Boot Camp Practitioner courses. The first part of the Boot Camp (Foundation) focuses on
learning the theoretical knowledge contained in the PRINCE2 body of best
practice. The second part of the Boot Camp (Practitioner) provides guidance
on how to effectively apply and practice the new knowledge within a project
environment.

“HOW TO” INSTRUCTIONAL WORKSHOP

The 1-Day Leadership This course is presented in four parts, beginning with an overview on the
MasterClass meaning of “leadership”, and ending with case studies of how the principles
taught were successfully implemented in real-life.

Education Formats:

SELF-PACED VIRTUAL PUBLIC IN-HOUSE

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Featured Certification Programmes

3 FEATURED Certification Programmes

ITIL Practitioner: Enabling Critical Competencies

The new ITIL Certification scheme now includes the ITIL Practitioner Certification. For those holding the ITIL
Foundation Certification, this new offering provides tools and practical know-how to successfully deliver
improvement initiatives.
Be amongst the first in the world to learn how to adopt, adapt and apply ITIL to improve service management
capabilities in line with business goals in this brand new certification! A perfect complement to wherever
you are in your ITIL journey! This intensive course introduces the 9 Guiding Principles critical to embedding
a culture of Continual Service Improvement. Students will also learn how to leverage good practices from
outside the ITIL core, such as DevOps, Lean and Agile.
Course extras include access to a toolkit including worksheets, templates, case studies and other valuable
resources.

Organisational Change Management Certification

It is a recognised fact that many change efforts fail because leaders are not able to effectively manage the
people side of change – transforming cultures, cementing new behaviours, eliminating resistance to change,
etc. Now, for the first time, there is a certification programme that provides leaders, including change agents,
HR and learning professionals, with the know-how, models, theories, concepts and practical guidance to do it
right!
This dynamic new certification programme consists of two courses – Foundation and Practitioner levels. The
Foundation (OCF) is a prerequisite for the Practitioner (OCP).

Participants who successfully pass the Foundation and Practitioner exams receive the Change Management
Registered Practitioner designation from APMG International.

Business Relationship Management Professional Certification

This comprehensive course introduces you to, and provides details for building “The House of BRM”, which
includes the three key aspects of Business Relationship Management (BRM).
The “Foundation” supports the BRM role and ensures it has the competencies to be effective and deliver value
to both the provider organisation and its business partners, and the “Pillars” define the BRM space in terms
of Core BRM Disciplines: Demand Shaping, Exploring, Servicing and Value Harvesting. Topping it all off is the
“Roof”, which protects BRM as a key aspect of provider capability. It does this by ensuring clarity around the
role, discipline and organisational capability of BRM in the context of the Provider Strategy and Operating
Model.
Successfully passing the exam also gives you a designation —BRMP® (Business Relationship Management
Professional).

8 Pink Elephant Catalogue Of Services

Special Offers

ITIL Expert Bundles

If you’re on your “ITIL Expert” journey and planning to obtain all 22 credits to get this highly respected
qualification, you can save up to 50% with this very special offer. Take a look at what each bundle can offer you
or your team.

PASS FEE FEATURES DURATION

ITIL Expert Public MYR 36,000 • ITIL Foundation and Practitioner Courses (Public Course 2 Years
Bundle SGD 11,900 or Virtual Course)
HKD 69,000
• Up to a maximum of 5 ITIL Intermediate level courses
(Public Course or Virtual Course)

• Managing Across The Lifecycle course (You must obtain
a total of 17 credits through Foundation and Intermediate
level certifications before attending this course)

ITIL Expert MYR 8,800 • ITIL Foundation self-paced course 1 Year
Self-Paced SGD 2,900
Bundle HKD 15,900 • All 9 ITIL Intermediate level self-paced courses

• Managing Across The Lifecycle self-paced course
(You must obtain a total of 17 credits through Foundation
and Intermediate level certifications before attending
this course)

ITIL Expert 3 Registrants Save 10% • ITIL Foundation self-paced course 1 Year
Self-Paced Team 5 Registrants Save 15%
Bundle 10 Registrants Save 20% • All 9 ITIL Intermediate level self-paced courses

• Managing Across The Lifecycle self-paced course
(You must obtain a total of 17 credits through Foundation
and Intermediate level certifications before attending
this course)

Stay Connected To Pink!

There are many ways to get immediate notifications about special
discounts, preview announcements about new products and
services, and all the latest news from Pink!

E-Newsletters
Sign up for e-bulletins and monthly PinkLINK e-newsletters by
visiting: www.pinkelephant.com/enewsletters

Twitter Facebook LinkedIn
@theitilexperts Pink Elephant Inc Pink Elephant

Blogs YouTube Flickr
blogs.pinkelephant.com Pinky Pink Elephant

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Consulting

Pink Elephant excels at providing successful, Why Choose Pink For Consulting?
outcome-focused consulting services from
concept to completion, whether you need • Our experienced consultants are industry leaders and are
strategic planning, unbiased assessments, specifically trained to adapt, adopt and combine frameworks
objective analysis, design guidance, at a fit for purpose level to fit your company’s unique situation
implementation assistance or simply a vision
of what could be. • We provide a full lifecycle of solutions in our assessments,
strategic planning, implementation and continuous
The full range of Best Practice Frameworks improvement coaching to help you achieve top-notch results
underpins the time tested Pink Elephant
consulting philosophy. Our world class • We apply a holistic approach considering the People, Process,
consultants work with you every step of the way. Product and Partner aspects unique to your organisation and
ensure they are considered throughout the consulting process
Pink Elephant consultants fulfill the role of
trusted advisor. We share our years of hard work, • As your trusted advisor, we transfer knowledge and skills to
knowledge and real world experience to help you you and your team and work with you hand-in-hand every step
achieve your project improvement goals. of the way

Pink Elephant consultants support your • Whatever your goal, we help you achieve it through the
initiatives in a variety of ways: short and long term

STRATEGIC ADVICE PROJECT ADVICE PROCESS ADVICE CONSULTING
SERVICES
Support, advice and direction Engagement at any phase of Working with established
to senior IT leaders embarking your project lifecycle to provide teams to support the Pink Elephant has developed
on strategic initiatives such guidance, leadership and design, documentation and industry-leading onsite team
as visioning, policy creation, subject matter expertise to implementation of specific ITSM workshops and assessments
governance, establishing value, support your ITSM improvement processes. which will be tailored to
and critical path planning. goals. your organisation’s specific
objectives.

ITSM Programme Lifecycle

Project Management

Strategy Design Transition Operation
Planning Governance
Implementation

Visioning Assessment Build Control

Continual Improvement

Where do we want to be? Where are we now? How will we get there? How do we realise our vision? How do we know we’ve succeeded?

Organisational Change Management Plan

Defrost The Current Culture – Readiness Empower Change Freeze

At Pink Elephant we like to say that we translate knowledge into real world results. For nearly 40 years, we have made it
happen for hundreds of satisfied client organisations.

Contact us today at 1-888-273-PINK to see how Pink Elephant can help you achieve your project goals.

10 Pink Elephant Catalogue Of Services

Consulting

Consulting Workshops

At Pink Elephant, our goal is to deliver meaningful results by taking best practice knowledge and combining it with
the critical lessons learned from the hundreds of organisations that we have helped around the world.

Below is only a sample of the type of consulting engagements that Pink can offer. For more detailed information, contact
Pink Elephant at 1-888-273-PINK or email us at [email protected].

WORKSHOPS, ASSESSMENTS, OVERVIEW ITSM LIFECYCLE
GUIDANCE & ASSISTANCE STAGE

Vision & Strategy Workshop (REFER TO PAGE 10)

Executive ITSM Roadmap Identify your key ITSM programme drivers, develop your specific Visioning
Overview ITSM goals, and deliver a report on your organisation’s vision
– a document that will act as a foundational input into future
ITSM Process Maturity planning activities.
Assessment & Gap Analysis
Provide your senior leadership team with an executive level Visioning
ITSM Roadmap Planning overview of the people, processes, tools and partner elements
Workshop of an ITSM project that will transform your IT department from
Rapid Process Design Workshop a technology-focused group to a business-aligned service
provider.
ITSM Tool Selection Support
PinkSCAN, Pink’s consultant-led process assessment service, Assessment
Service Catalogue/Service will provide you with an unbiased process maturity assessment,
Definition Workshop industry benchmark comparisons, cultural analysis, maturity gap
analysis, and detailed recommendations for the next steps in
Configuration Management your improvement journey.
Database (CMDB) Workshop
Create actionable Process, Communication, Training, Planning
Transition Guidance & Assistance Organisational Change, and Governance Plans to move your Planning
ITSM initiative forward.
Operation Guidance & Assistance
Leveraging the wealth of information within PinkATLAS – the
company’s rich online ITSM resource repository – this intensive
5-day workshop results in the design of key processes that are
optimised for your specific organisation.

Utilising both PinkSELECT and PinkVERIFY, an experienced Pink Build
consultant provides you with an objective assessment of current

software products that underpin today’s ITSM processes.

This fast-paced, 2-day workshop enables your organisation to Build
define and agree upon a set of core services while ensuring Build
that key stakeholders have the essential and practical elements Control
required for project success. Governance

In 2 days you will gain a deeper understanding of the design
requirements, organisational roles, data modelling activities
and specific project tasks required to define and implement a
comprehensive configuration management database.

The Transition phase of the ITSM Programme Lifecycle is fraught
with risk. In many ways this is the make-or-break segment of
the project. Each change to the status quo must be carefully
measured, managed, and controlled. Pink’s experienced
consultants have led countless other organisations successfully
through this Transition phase.

The Operation phase is where the significant changes made
so far must be embedded into the day-to-day fabric of the
organisation. Process and Employee Compliance are key
elements at this point in the project.

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Consulting

PinkSCAN

Getting the answer to the question “Where are we now?” is necessary so that you can better answer “How do we get
to where we need to be?” Use it on your own, or bring us in to help you in whole, or in part. Conduct an online “process
health check” of 23 ITIL processes. Plus, get benchmarking data, reports and graphs. PinkSCAN is the most detailed and
effective online ITIL process assessment tool available anywhere!
What Do You Get With PinkSCAN?
Here are more reasons to consider making PinkSCAN a core aspect of your ITIL implementation project:

• Make continual improvements a reality in your organisation – Sign up and use PinkSCAN for an entire 12 months
• Perform as many self-assessments as you like over a 12 month period
• Easy to set up and run your own assessments. Distribute your first assessment in 30 minutes or less – guaranteed
• Optional “How To Conduct An ITSM Process Assessment” training programme and certification
• Option to have a Pink Expert Consultant validate your results, highlight service improvement opportunities and

provide quick win recommendations
• And much, much more!

The following assessments are included in an online PinkSCAN:

• Access Management • IT Service Continuity Management
• Availability Management • Knowledge Management
• Business Relationship Management • Problem Management
• Capacity Management • Release Management
• Change Management • Request Fulfillment
• Continual Service Improvement • Service Asset & Configuration Management
• Demand Management • Service Catalogue Management
• Event Management • Service Level Management
• Financial Management • Service Portfolio Management
• Incident Management • Service Validation & Testing 
• Information Security Management • Supplier Management
• IT Asset Management

12 Pink Elephant Catalogue Of Services

PinkONLINE

Why Choose Pink For An Online Resource Centre?

Pink Elephant has been helping organisations understand ITIL since the framework’s inception over twenty years ago
— longer than any other service provider. We’ve used our vast knowledge and ITIL implementation experience to
develop these industry exclusive online tools.

PinkATLAS

Use this amazing knowledge tool and ITIL resource centre for hundreds of documents, templates, process maps, implementation
how-tos, reference books, white papers, and “Ask-The-Expert” – access to Pink’s highly experienced consultants.

A PinkATLAS subscription offers 12 months of 24/7 access to hundreds of downloadable and customisable documents
based on ITIL, Programme Management, Governance, Lean and Organisational Change Management, such as document
templates, spreadsheets and presentations. Current processes include:

• Access Management • Design Coordination • Programme Management
• Availability Management • Event Management • Release & Deployment Management
• Business Relationship Management • Financial Management • Request Fulfillment
• Capacity Management • Incident Management • Service Asset & Configuration
• Change Evaluation • Information Security Management
• Change Management • IT Asset Management Management
• Continual Service Improvement • IT Service Continuity Management • Service Catalogue Management
• Knowledge Management • Service Level Management
Practice • Problem Management • Service Portfolio Management
• Demand Management • Service Validation & Testing
• Service Desk (function)

What Do You Get With PinkATLAS?

PinkATLAS subscribers have 12 months of online access to these major Feature PinkATLAS
components: Online subscription 12 months
Ask The Expert – email and Ongoing
1. A lifetime of implementation expertise from Pink Elephant’s experts phone implementation
consulting team through a unique Ask-The-Expert feature. guidance 1 day
Orientation to PinkATLAS Ongoing
2. The PinkATLAS Forum, where you benefit from the insights and Online access to PinkSCAN –
experience of fellow IT Service Management professionals all over process maturity Ongoing
the world. assessment tool

3. A knowledge database with dozens of white papers, books and Online access to PinkREADY
multi-media files (podcasts, videos, etc.), plus hundreds of sample — cultural assessment tool
ITIL implementation documents.

4. Two full days of virtual consulting with one of Pink Elephant’s ITIL experts.

5. Education & Training – Use 10 seats in any of our ITIL courses Online access to TSO Books, Ongoing
in either Self-Paced Online or Virtual Classroom delivery format including core ITIL books
(exam not included). Courses must be taken within the 12 month
subscription period. Free consulting 2 days —
remote Valued
6. Browsable books: at
– T he ITIL lifecycle books – Service Strategy; Service Design; Service Free self-paced online or 10
Transition; Service Operation; Continual Service Improvement; instructor-led online courses courses $25,000
plus The Official Introduction To The ITIL Service Lifecycle

– Pink Elephant’s very own ITSM titles, including Service
Management Strategies That Work and Defining IT Success
Through The Service Catalogue

No matter where project teams are located, all that is required is an
internet connection to access PinkATLAS.

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Conferences & Special Events

Why Choose Pink For Conferences?

• Our conferences and events are the most respected in the industry

• We fill the programmes with experts and topics the industry is buzzing about

• Our events provide a great team-building experience

• The learning doesn’t stop after a conference or event. We give you the knowledge and tools to bring what you’ve
learned back to work

Pink Elephant’s World-Leading Conferences!

Pink Elephant’s conferences and special events have been described as “the most content-rich, varied, intensive and
enjoyable conference experience you can have!”

Our programmes are filled with interesting and provocative keynote speakers, university professors from leading
business schools, the best of the best experts on management and leadership best practices, case studies featuring IT
managers with tried and true been-there-done-that experience, and of course our own Pink Elephant experts!

5TH Annual 8th Annual 2­­ 1st Annual International

IT Service Management Asian IT Best Practice IT Service Management
Leadership Forum Conference & Exhibition Conference & Exhibition

Scottsdale, Arizona Kuala Lumpur & Singapore Las Vegas • Bellagio Hotel

“PinkFORUM16” “PinkASIA16” “Pink17”

Au14g2-0u1s166t Au2LKg2uu-um2as3ltpaur SAiu2ng5g-ua2sp6tore Feb19r2u-02a12r7y

Call for Speakers

Being chosen to be part of our prestigious events is indeed an honour. If selected to present a session, you will receive
complimentary registration to the event and of course a coveted Pink speaker alumni status!

Pink Elephant is always on the lookout for:

• Practitioners and Industry Experts • Management and Leadership • Six Sigma Black Belts
• Seasoned CIOs and IT Directors Experts • ISO Certified Professionals
• IT Support Managers • PRINCE2 and Lean IT Practitioners
• Network Managers • University Business Professors • Product and Service Providers
• Technology Planners • Industry Analysts and Experts

• ITIL Process Owners

Attendees at our events are especially interested in real-life success stories from practitioners who have a particular
expertise that they can share, and can add value by shedding light on how to overcome obstacles and implement major
change successfully.

If you are interested and feel your presentation meets our criteria, please contact Deanna Gabora at 1-888-273-PINK ext. 246.

14 Pink Elephant Catalogue Of Services

Education Schedule-At-A-Glance

FEBRUARY – JUNE 2016

Self-Paced Virtual Public In-House
Learn at your pace Online at a specific Offered at a specific Onsite at your preferred
on your schedule date and time time, date and location location, date and time

COURSES FEBRUARY MARCH APRIL MAY JUNE
BUSINESS PORTFOLIO
Las Vegas, NV (18-19) Washington, DC (29-1) Virtual (25-27) San Francisco, CA (2-4) Toronto, ON (8-10)
NEW! Organisational Change Virtual (14-16) Virtual (28-29)
Management Foundation Virtual (20-22) San Francisco, CA (5-6) Toronto, ON (8-10)
Virtual (17-18) Virtual (11-13) Toronto, ON (2-4) Virtual (22-24)
NEW! Organisational Change
Management Practitioner Las Vegas, NV (18-20) Washington, DC (30-1) Virtual (16-18)
Virtual (24-26) Virtual (21-23)
NEW! Business Relationship
Management Professional Virtual (24-26) San Francisco, CA (2-4) Toronto, ON (11-13) Philadelphia, PA (2-4) Toronto, ON (8-10)
Las Vegas, NV (18-19) Washington, DC (29-31) Chicago, IL (18-20) Vancouver, BC (16-18) Virtual (27-29)
Project Management Foundation
Virtual (21-23) Virtual (25-27) Virtual (25-27) Toronto, ON (8-9)
IT PORTFOLIO Virtual (28-29)
Washington, DC (29-30) San Francisco, CA (5-6)
ITIL Foundation Virtual (4-8)
Virtual (7-11) Virtual (20-24)
NEW! ITIL Practitioner Virtual (21-25) Chicago, IL (18-22)

ITIL Operational Support Virtual (23-26) Virtual (30-3) Virtual (20-23)
& Analysis
Virtual (1-4) San Francisco, CA (3-6)
ITIL Release, Control & Validation San Francisco, CA (3-6)

ITIL Service Offerings & Agreements Washington, DC (29-1) Virtual (12-15)

ITIL Planning, Protection & Optimisation San Francisco, CA (14-18) Virtual (18-19) Virtual (2-3) Virtual (27-30)
Virtual (9-10)
ITIL Service Strategy Washington, DC (31-1) Virtual (13-17)
Virtual (14-15) Toronto, ON (8-9)
ITIL Service Design
Virtual (23-24)
ITIL Service Transition Virtual (15-17)

ITIL Service Operation Virtual (29-1) Virtual (4-5)

ITIL Continual Service Improvement Las Vegas, NV (18-19) Virtual (4-6)
Las Vegas, NV (18-19)
Managing Across The Lifecycle Las Vegas, NV (14-17)
Lean IT Foundation Understanding Lean
IT Principles & Objectives Toronto, ON (6-7)
NEW! Lean IT Kaizen: Implementing
Lean IT Practices
ITAM Foundations

NEW! Certified Hardware Asset Manager
Defining & Governing Enterprise IT To
Deliver Business Value
How To Define & Implement A Service
Catalogue
How To Define & Implement A CMDB
According To ITIL Best Practices

CONFERENCES & SPECIAL EVENTS

20th Annual International IT Service
Management Conference & Exhibition
3rd Annual IT Service Management
Conference & Exhibition – North Region

To ensure you are seeing the latest and greatest course offerings from Pink Elephant please visit our website for the
most up-to-date Schedule-At-A-Glance.

www.pinkelephant.com 1-888-273-PINK 15

www.pinkelephant.com
1-888-273-PINK

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