Two-factor authentication & Custom agent statuses in Voximplant Kit

Two-factor authentication &
Custom agent statuses in
Voximplant Kit

The good news doesn’t end and neither do Voximplant Kit updates. We've recently
added several new features that you'll want to check out: two-factor authentication
and custom agent statuses. Let's analyze each of them in order.

Two-factor authentication

Voximplant Kit has become more secure to be used. Now, you can connect Two-factor
authentication for authorization in your account! Two-factor authentication is an extra
layer of security for your account, which ensures that only you have access to your
account, even if someone knows your password.

Two-factor authentication in Voximplant Kit works according to familiar principle - in
order to enter somewhere, you need to confirm twice that the account belongs to you,
and with the help of two "keys", one of which you own - the password, and the other
you receive. With this option turned on, authorization process includes two steps:

1. Enter your account name, email and password
2. Enter a 6-digit password from a special application
To enable two-factor authentication, go to the general section “Security” and activate
two-factor authentication.

After that, the system will ask you to set up the second step of authentication on the
next login attempt.

Note that when you activate two-factor authentication, the system will request to set
up two-factor authentication for each user of your account (including agents, managers
etc.)

To set up the second step, you need to go to the Security section in Profile Settings.
This section also contains detailed information about the requirements and options for
setting up the second step of two-factor authentication, as well as describes the
options for obtaining a "key" (including 4 authentication applications that generate 6-
digit security passwords).

After you complete the required setup, your login page will look like this:

1st step of authentication
2nd step of authentication

You can also find a detailed description of this process in our documentation.

Custom agent statuses

Agents could be unavailable for many different reasons. To control the work of agents
and make these reasons more visible, you can use Custom Agent Statuses in
Voximplant Kit.
Custom agent statuses are needed to specify the possible DND-mode reasons for
Contact Center users. With custom statuses you are able to create up to 10 different
statuses that you can select while working in the Contact Center.
You can create and edit custom statuses in the “Statuses” section of General Contact
Center settings.

This section consists of default system statuses. They are set automatically or by agents
in the Contact Center. You can manually create a status and name based on your
needs.

A custom status could be created by clicking the button “Add”, you can also add the
name and description of a new status. After activation (the status is activated by
default, if not deactivated) the status appears in the list. Custom statuses generally
have the meaning of DND (Do not disturb) status and explain in more detail the
absence reason.

Note that if you rename a custom status, the history will be updated with the new
name. If you delete a custom status, the history will be also deleted.
You may also find a detailed description of managing the statuses in our
documentation.
We are continuously working on our product to facilitate security for you and your
clients and free up your time by eliminating routine tasks. Your ability to set up the
work process in a comfortable manner is our concern. If you have any questions or
suggestions about how to improve any of the new functions, feel free to write to us at
[email protected]. We look forward to improving the product for you!

View & Download Original Source @
https://voximplant.com/blog/voximplant_kit_authentication
_statuses