Information Technology Support Craddock

Forsyth County Course Syllabus|2017-2018

Information Technology Support

TEACHER INFORMATION

Teacher Email Phone Location
Josh Craddock 160421 421
[email protected]

GENERAL INFORMATION

Course Description

Existing in a world full of computer technology, IT Support students will build knowledge and skills,
students will install, build, upgrade, repair, configure, troubleshoot, and perform preventative
maintenance on computer hardware, operating systems, laptops and portable devices. Practical and
hands-on experience of troubleshooting and maintenance will allow students to demonstrate mastery
of skills.

Professional communication skills and practices, problem-solving, ethical and legal issues, and the
impact of effective presentation skills are enhanced in this course to prepare students to be college
and career ready. Employability skills are integrated into activities, tasks, and projects throughout the
course standards to demonstrate the skills required by business and industry. Competencies in the
co-curricular student organization, Future Business Leaders of America (FBLA), are integral
components of the employability skills standard for this course

Standards
http://www.gadoe.org/Curriculum-Instruction-and-Assessment/CTAE/Documents/Information-
Technology-Support.pdf

Learning Resources/Textbook(s)
itsLearning Management System
TestOut.com

Required Assignments
Written Assignments & Notes, Quizzes & Test, Projects, Reflective Journal

Supplies
 Paper
 Pen/Pencil
 Flashdrive
 Highlighter
 Spiral Notebook
 Headphones

Course Fee
 $30.00 for FBLA Membership

Future Business Leaders of America

The FBLA Mission is to bring business and education together in a positive working relationship
through innovative leadership and career development programs. We bring our mission to life

Forsyth County Course Syllabus|2017-2018

through the application of our Motto: Service, Education, and Progress. Competencies FBLA are
integral components of both the core employability skills standards and the technical skills standards,
and FBLA activities are incorporated throughout instructional strategies developed for the course.

 Promote competent, assertive business leadership
 Strengthen confidence of students in themselves and their work
 Create interest in and understanding of American business enterprise
 Encourage development of individual projects to improve home, business, and community
 Facilitate the transition from school to work
 Assist students in the establishment of career goals
 Encourage scholarship and promote school loyalty
 Encourage and practice sound financial management
 Develop character, prepare for useful citizenship, and foster patriotism

Availability for Extra Help
The lab is open before school or after school as needed and by appointment

Makeup Work
Make up work is defined as work assigned during a student's absence, not work assigned prior to an
absence. The student has five (5) school days upon returning to school to complete make-up work.
The teacher has the discretion to grant a longer period to complete the work, if there are extenuating
circumstances.

Industry Credentialing/End of Pathway Assessments: Students are encouraged to select a
career pathway beginning in the ninth grade that is connected to college and career goals. This
course is one of three courses in the career pathway chosen by a student. At the conclusion of the
third pathway course, students will be required to take an industry credentialing End of Pathway
Assessment. This assessment provides students an opportunity to demonstrate what they have
learned by completing an online, nationally recognized exam. Students who complete a pathway and
earn an industry credential by passing the assessment will receive a graduation cord to signify their
achievement.

Information Support is the final class in the Information Support & Services Pathway.
 Students in the Information Support pathway will take the following EOPA: NOCTI
Information Support & Services

College Majors: Computer Science, Information Technology, Software Engineering

Professions: Information Technology support, Computer Engineer, Computer Network Engineer,
Database Administrator, Help Desk Support, Information Security, etc.

Dress for Success: Career and technical education pathways in Forsyth County incorporate Dress for
Success Days throughout the school year. These experiences allow students to foster confidence and
continue to develop a positive self-image, while understanding the importance of dressing well for
their future profession. At certain intervals throughout the course, students will analyze industry
standard of the profession and study the importance of dressing well for a job interview. This will
culminate into being fully prepared for Community Mock Interviews which occur as students complete
a career pathway.

Forsyth County Course Syllabus|2017-2018

Course Curriculum Content Units/Topics
Course Standards Communication Basics
Job Acquisition
IT-ITS-1: Demonstrate employability skills required by business and industry
IT-ITS-8: Use job-related professional behavior in language, interaction, and Printers & Scanners
communication including notation of privacy, confidentiality, and respect for Networks
the customer property IT Security

IT-ITS-2: Apply knowledge and skills to install, configure, optimize, and Safety & Environment
upgrade printers and scanners Maintenance
IT-ITS-3: Apply knowledge and skills of networks to install, configure, optimize, FBLA
and upgrade networks

IT-ITS-4: Identify the fundamentals and principles of security
IT-ITS-5: Apply knowledge and skills to install, configure, upgrade and optimize
security

IT-ITS-6: Describe the aspects and importance of safety and environmental
issues with computer support and services

IT-ITS-7: Perform maintenance procedures on laptops and portable devices

IT-ITS-10: Explore how related student organizations are integral parts of
career and technology education courses through leadership development,
school and community service projects, entrepreneurship development, and
competitive events

Course Projects Project Description FBLA Integration
Unit FBLA Benefits of Membership
GeorgiaBest ePortfolio: at the local, state, and national
Communication Basics & GeorgiaBest certification serves as level
Job Acquisition validation to employers that
students have displayed strong FBLA Internet Safety Quiz
Printers & Scanners work habits that will foster FBLA Business Achievement
success in higher education and in Awards
the workplace.

Network Printer Role Play: A FBLA Career Awareness
business is planning to install 4 FBLA Goal Setting & Business
printers to be used by 30 Achievement Awards
employees. Several of them will
do a lot of printing. What type of
printer would you recommend?
What is the current price range for
this type of printer? A business is
going to install a color network
printer, but does not want
everyone to use this printer. How
will you limit the use of this
device? Create a role-play to
solve the problem.

Forsyth County Course Syllabus|2017-2018

Networks Graphic How To: Using FBLA Leadership Development,
PowerPoint, ActiveStudio, Word, Community Service,
IT Security Inspiration, or any medium professional communication,
Safety & Environment approved by the instructor, create and employability skills
Maintenance a page by page, step by step FBLA State Project Overview
graphic presentation to FBLA Business Achievement
demonstrate one of the following: Awards
How Ethernet works, How wireless
networking operates, How the FBLA Competition Overview
TCP/IP Model works, How the OSI FBLA Career Awareness
Model works, How MAC FBLA State Project
addressing works, How IP FBLA Business Achievement
addresses / classes work, How Awards
NAT works, How to configure a FBLA Competitions
NIC & set IP addresses on a local FBLA State Project
host computer, How to share files, FBLA Business Achievement
folders, and applications over a Awards
network, The advantages of, and
how to map a network drive,
Another similar project approved
by the instructor

Security Flipbook: Create a
Network Security Flipbook that
would be presented to the school
administration to keep our
network secure.

Recycling Project: Consider the
amount of waste products created
by the school’s information
systems equipment. The paper,
toner cartridges, ink cartridges,
etc. Create a proposal that will
create a recycling program to deal
with these waste products.

Maintenance Scenarios: You FBLA Competitions
work at the IT Administrator for a FBLA Business Achievement
small corporate network. Several Awards
coworkers in the office need your
assistance with various
maintenance situations. Present
hands-on solutions to the
situations.

Forsyth County Course Syllabus|2017-2018

FBLA Georgia FBLA State Project: Ongoing integration throughout
TBA the year
FBLA State Project
Business Achievement FBLA Business Achievement
Awards: Students enhance their Awards
leadership skills, expand their
business knowledge, contribute to
their local communities, and earn
recognition each step of the way
by immersing themselves in their
school, community, and FBLA
programs.

GeorgiaBest ePortfolio:
GeorgiaBest certification serves as
validation to employers that
students have displayed strong
work habits that will foster
success in higher education and in
the workplace.

Course Pacing Guide

Course Pacing Overview

Duration Unit/Topic Standard
(Weeks)
IT-ITS-1
4 week Communication Basics & Job Acquisition IT-ITS-8
IT-ITS-2
7 week Printers & Scanners IT-ITS-3
6 weeks Networks IT-ITS-4
6 weeks IT Security IT-ITS-5
IT-ITS-6
5 weeks Safety & Environment IT-ITS-7
5 weeks Maintenance BMA-BC-10
Ongoing FBLA

Forsyth County Course Syllabus|2017-2018

GRADING CALCULATIONS AND POLICY

Non-Georgia Milestones EOC Assessment Course Average
50% (1st Sem. Course Work) + 50% (2nd Sem. Course Work)
1st and 2nd Semester Course Work = 75% Summative + 25% Formative
Concept of formative and summative assessment
http://www.forsyth.k12.ga.us/assessmentconcepts

Grading Policy

A = 90 – 100 B = 80 – 89 C = 70 – 79 Failing = Below 70

* Formative Assessments include, but are not limited to homework, class work, practice tests, rough drafts, and sections of
projects/ research papers/presentations.
* Summative Assessments include, but are not limited to unit tests, final projects, final essays, final research papers, and
final presentations.

Career Tech Grading Policies for 2017-2018

In order to receive recovery students must complete some type of remediation (i.e. coming in
before/after school or during designated recovery time).

All recovery assignments are to be completed within ten school days. Based on a 100 point score a
20-point reduction will be taken off the final grade of the assignment.

All grades become locked after the 9 week grading period ends.

In the event a student is dealing with extenuating circumstances the student must have academic
waiver signed by Career Tech Administrator, to allow for an extension.

The Career Tech Department will be following the county wide policy on absences from school.