Emergency Response Manual 2020

Global Classroom

Emergency response manual

BUTLER UNIVERSITY

table of contents 1
2
  3
5
Types of Emergencies 6
Resources 8
What to do before you depart 8
What to do when you arrive in country 9
Responding to emergencies abroad 10
Disciplinary Incident Abroad 10
Participant has been the Victim of a Crime 11
Participant is Experiencing Distress or Mental Illness 11
Participant has been the Victim of Sexual Violence (including Harassment) 12
Participant has been Kidnapped or Taken Hostage 12
Participant is Missing 13
Participant has been Arrested 14
Political, Natural, or Man-Made Disaster
Terrorist Attack
Participant has Died
Insurance Information

introduction

Thank you for your willingness to lead a group of students abroad. You have created for our
students one of the most impactful experiences they will have at Butler. The potential for
learning in the abroad context is high and the gains can leave a lasting impact on the student’s
future. However, even with the most well-meaning and carefully planned program, emergencies
do happen. This manual has been created as a guide on what to do in the event of an emergency.

if there is an emergency abroad, you need to:

1. Meet the immediate needs of the participants
2. Assess the situation
3. Contact onsite support personnel
4. Contact all the program participants
5. Maintain a written log
6. Contact Butler University Police Department, who will locate a CGE member
7. Submit an report to CGE via email

24/7 BUPD emergency response: +1 (317) 940-9396

Collect Calls are accepted, if necessary

Always call BUPD first since they are 24/7, a CGE member will be located by BUPD.

types of emergencies that require response:

• Visits to doctor/nurses or medical facilities
• Conduct that violates Butler’s Student Code of Conduct or the Sexual Misconduct Policy
• Violation of the laws, rules and regulations, or customs of the host country, community,

institution, or program
• Persistent behavior that is disruptive and detrimental to the group learning process and

academic success of the program
• Conduct that damages or destroys property of another person, institution, or organization
• Behavior that gives the Faculty Leader and Study Abroad Office reasonable cause to

believe that the continued presence of the student in the program constitutes a danger to
the health or safety of themselves, other participants, or property or threatens the future
viability of the program
• Repeated offenses or severe infractions of the housing rules and regulations as
established by the local facilities
• Alcohol misuse
• Physical or sexual assault
• Harassment
• Possession, use, or distribution of illegal drugs
• Setting a fire or possession of explosives
• Possession of a weapon
• Theft
• Reported crimes that represent a serious or continuing threat to students, faculty, or staff

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resources

center for global education www.butler.edu/global-education
Jill McKinney, Director [email protected]
Dena Roberts Mulligan, Associate Director [email protected]
Bobbie Gibson, Associate Director [email protected]
Calie Dickey, Associate Director [email protected]
Caitlin Moore, Study Abroad Advisor [email protected]
Judy Malarney, Senior Secretary [email protected]

international travel information www.travel.state.gov
U.S. Department of State https://step.state.gov/
STEP Program www.cdc.gov
U.S. Centers for Disease Control and Prevention www.osac.gov
Overseas Security Advisory Council www.usembassy.gov
List of U.S. Embassies Overseas http://www.ihopenetwork.com/
IHope (online therapist)

relevant butler offices www.butler.edu/health-services
Health Services www.butler.edu/counseling-services
Counseling Services www.butler.edu/student-handbook
Student Handbook & Code of Conduct https://www.butler.edu/disability
Student Disability Services
Sexual Misconduct Resources https://www.butler.edu/sexual-misconduct
Police Department
+1 (317) 940-9396

insurance policy for all registered students & leaders

Butler University maintains a blanket insurance policy for all registered students and leaders.
Please see Page 14 for full details.

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what to do before you depart

The CGE considers the safety of study abroad participants to be our primary concern. There
are several steps that you, as one most responsible for the health and safety of the program
participants, can take to anticipate, mitigate, and respond to emergencies that will require
your immediate attention.

 attend required emergency response seminar

The Center for Global Education hosts a yearly Faculty Pre-Departure session that is
mandatory for all program directors.

 familiarize yourself with insurance plan

Butler University has an overseas insurance plan that automatically covers, students,
faculty and staff while traveling outside the country of permanent resident on trips
sponsored by and whose names are on file with Butler University. Any participant that is
traveling with the group and is not officially associated with Butler, needs to secure their
own overseas insurance. See page 14 for more details.

 identify on-site contacts & resources

You may need to rely on local contacts, such as a vendor or service provider, to assist you
in responding to emergencies that arise on-site. It is important to have at least one other
person you can rely on for assistance.

 research on-site emergency services

It is important to know the location of the nearest medical facility, the local equivalent to
911, and to have at least a basic understanding of how to navigate the health care system
on-site.

 develop a contingency plan

Previous programs have been interrupted by strikes, political unrest, natural disasters,
and even terrorist attacks. Research the current situation in your host country and think
of a contingency plan in case the itinerary is interrupted and you have to relocate the
program.

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 list out all international contact information

Make a list of relevant cell phone numbers for your in-country contacts.

 review student applications in terra dotta

Each student has filled out a self-assessment medical form, emergency contact form, and
has uploaded a copy of his/her passport. These documents will be available to you online
while you are abroad, in case you need to access them. You could consider printing the
applications to have a hard copy while abroad.

 conduct a pre-departure orientation for your program

The CGE expects that all study abroad program leaders will conduct a mandatory, in-
person pre-departure orientation session with all students. CGE will provide you a
template for this orientation. When and where to host your program orientation is at
your discretion, but the CGE expects you to:

• Create an environment in which the students feel safe approaching you should they
need your assistance abroad;

• Inform students of program rules and expectations;
• Encourage students to visit the Butler Health Services or Student Disability

Services for questions about continuation of care while abroad, but refrain from
offering advice to students about taking/using prescription drugs, vaccines, or any
other medications;
• Distribute in-country emergency phone numbers;
• Discuss the health, safety, legal, environmental, political, and cultural conditions
in the program locations, giving tips on avoiding known risks unique to the
program locations;
• Know the legal ramifications of contacting law enforcement in your country if
sexual assault occurs. If reporting is inadvisable, they can report to Butler;
• Know the closest hospital in case of an emergency (sexual assault examination);
• Encourage students to register their travel with the U.S. Department of State Smart
Traveler Enrollment Program (STEP) at step.state.gov and remind them to review
the country-specific information at travel.state.gov and cdc.gov;
• Remind students that you are a mandatory reporter and that some things they
report to you will be reported to Butler;
• Discuss preventable accidents with students, including tips for safe road travel
(e.g., traffic patterns), pub and drinking culture, drug laws, unsafe swimming, and
the hazards of walking down a street alone at night in a foreign city;

Be specific about unsafe behavior such as alcohol abuse, certain types of sexual
misconduct, and how to avoid unwanted attention.

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what to do when you arrive in country

 contact cge about your safe arrival

Email Dena Roberts Mulligan, Associate Director for Faculty-Led Programs, that your
group has arrived safely. [email protected]

 conduct an on-site orientation

The CGE expects that you will conduct a mandatory, in-person orientation with all
program participants upon arrival in each program city or country. Topics to cover
should include:

• Remind students to check in with their family members;
• Discuss the current political climate, emphasizing the importance of

avoiding all demonstrations;
• Review any known risks, including crime patterns, parts of the city that are off-

limits for your students and areas that could be dangerous for women or where
sexual harassment is more prevalent;
• Review the local transportation system in-depth;
• Remind students of the Butler University 24/7 emergency contact at
+1 (317) 940-9396;
• Inform students of program rules and behavioral expectations, including the
consequences of violating those rules;
• Discuss your expectations and cultural norms regarding the use of alcohol;
• Provide local emergency services number and location of nearest medical
facility;
• Distribute your 24/7 contact number;
• Collect mobile numbers and WhatsApp information for all of program participants.

 establish an emergency response plan

While you can never predict an emergency, one important step to ensuring an effective
response to unforeseen incidents is to develop an emergency response plan for the
program. The CGE urges you to consider the following steps:

• Secure an alternate emergency contact number (service provider, colleague, …)
• Maintain an easily accessible list of student mobile phone numbers so that you can

easily reach all participants.
• Designate a primary and secondary meeting point for all program participants in

each program location, in case of an emergency affecting the entire group.
• Establish alternative methods of communication if a physical meeting does

not or cannot take place.
• Organize a phone tree.

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responding to emergencies abroad

The CGE will keep you informed of any travel warnings, U.S. State Department public
announcements, worldwide cautions, or situations of note while you are away. Please regularly
check your email if internet or wireless data access is readily available. In the case of any
imminent health and safety concerns, the CGE will also contact you by phone, if possible.

In case of an emergency, expect be on-call 24/7 until the emergency is resolved. The CGE is
responsible for coordinating Butler’s management of emergencies affecting participants on all
Butler study abroad programs. As a leader of a Butler study abroad program, you are expected
to follow the procedures outlined in the following pages and to inform the participants about
these procedures during on-site orientation.

During an ongoing emergency, it is important to keep the CGE informed on a regular basis.

cge contact details

24/7 BUPD emergency line: +1 (317) 940-9396

Jill McKinney Dena Roberts Mulligan
[email protected] [email protected]
WhatsApp: +1 (765) 623-7988 WhatsApp: +1 (352) 359-5126

Because the line is available 24/7, always call BUPD first to report the emergency. BUPD
will then find a member of CGE to be in touch with you for assistance with your emergency.

butler university defines an emergency as:

A serious injury or illness that requires hospitalization of a participant or faculty member, or
one that makes it impossible for the participant or faculty member to continue the program.

An emergency may also be (but is not limited to) a situation involving a criminal act against
or by one or more participants in the program; an act or threat of terrorism that poses a
threat to the security of the program participants; a natural disaster; an act of war; or other
event causing or threatening harm to one or more participants in the program.

A perceived emergency results from events that are not immediately threatening to the health or
safety of program participants or staff, but which may be viewed as such by family and friends at
home, or by the media. In many instances, a perceived emergency must be treated as a real
emergency.

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important steps for all emergencies abroad

While every emergency or incident abroad is unique, there are several steps that you should
anticipate taking in response to every emergency that impacts a student participant.

• Take care of the student by doing whatever is necessary.
• Seek appropriate medical care. Never pay any provider on behalf of a student.
• Follow the situation-specific protocol outlined for each scenario listed herein.
• Contact or respond to directions of local authorities. It may be helpful to have a host

country native or other local contact assist you in interacting with local authorities.
• Determine if it safe to file a police report based on local laws and the situation.
• Communicate with the CGE as early and often as possible.
• Protect the student’s right to privacy. Urge other students to avoid discussing the emergency

on social media.
• Do not call parents without participant’s permission.
• Do not speak with members of the media.
• Document all details of the incident/emergency, as best as possible. Document any follow

up with the student as well.
• Determine what debriefing/follow-up is required.
• Know where to get immediate & on-the-ground counseling support services.

Remember that the CGE is prepared to assist you in responding to any emergency situation
that arises while you are abroad with a group of Butler students. Please be sure to contact
BUPD as soon as prudent after any emergency situation involving one or more members of the
group.

information gathering and documentation

In an emergency situation, the Faculty Director will most likely be the first person notified. It
is important to begin a careful process of gathering and reporting information, including:

• Describe the imminent risk.
• Describe current status of affected participant(s): location, physical conditions, etc.
• Include the date, time and location of the incident.
• Describe urgent need or expected response.
• Describe what monitoring/assistance affected participant is receiving (police, medical,

counseling, etc.).
• Describe what impact this incident has on other student participants.
• Identify who will remain with other participants if the affected student needs your

priority attention.
• Report on others who may have already been notified of the incident (students, parents,

local police, media, etc.).

Be sure to contact the CGE as soon as feasible to report all details and to receive further
guidance.

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disciplinary incident abroad

Actions to Take in a Disciplinary Emergency

1) Do what is necessary to ensure the safety and care of all program participants.
2) Document the following:

• Details of the incident(s), including time and location
• Has the student made any threats or assaulted anyone (including self)?
• Details of on-site response
• Current location of participant
• Pictures of area or damage, if applicable
• Is there pending legal action that would prevent return of participant to the US?

3) Determine if the student has sufficient funds for change in housing/plane ticket dates if
dismissed from program.

4) Contact Butler at +1 (317) 940-9396 or email CGE staff

5) Request that other program participants refrain from discussing the incident on
social media.

6) Contact Butler’s Dean of Student Services to discuss the need to issue a Notice of Warning or
Notice of Termination.

Actions to Take if the Incident is NOT an Emergency

1) Ensure the safety and care of program participants.

2) Document the following:
• Details of the incident(s)
• Details of any on-site response
• Any follow up required for remainder of the program

3) Email CGE an incident report

4) Contact Butler’s Dean of Student Services to discuss the need to issue a Notice of Warning to
the student(s) involved.

participant has been the victim of a crime

1) Ensure the participant’s safety and the safety of the other program participants.
2) Contact appropriate local law enforcement.
3) Document the following:

• Contact information of participant’s current location
• Time, location, and details of the incident
• Details of treatment and facility where participant has received medical treatment

4) Notify the nearest US Embassy. If calling, ask to speak with Post 1 (the Marine on duty).

5) Determine if the participant is interested in returning home.

7) Contact Butler University Police Department 24/7 at (317) 940-9396

8) Request that other program participants refrain from discussing the incident on
social media until the victim’s family can be notified.

assistance for american victims of crime abroad

https://travel.state.gov/content/travel/en/international-travel/emergencies/crime.html

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participant is experiencing distress or
mental illness

Actions to Take in a Mental Health Emergency

1) Ensure the participant’s safety. Stay with the student.

2) Seek in country help from your program provider or call local emergency services.

3) Help the participant get any necessary medical treatment.

4) Document the following:
• Any observations of the student’s behavior.
• Contact information of participant’s current location
• Medications prescribed to student. Does the student currently have access to meds?
• Any medical treatment the participant has received, keep all receipts of treatment.
• Contact information of attending physician.
• Contact details of the medical facility where the student has received treatment.

5) Ensure the safety and care of other program participants.

6) Contact Butler University Police Department 24/7 at (317) 940-9396.

7) Reach out to Counseling Services on Butler’s campus for guidance, if needed.

Actions to Take if the Situation is NOT an Emergency

1) Talk to the student in private. Review what you have seen or heard that is raising your
concern. Listen carefully. Show concern and interest. Repeat back the essence of what the
student has told you. Avoid criticizing or sounding judgmental. Suggest visiting a
counseling center, if appropriate, and discuss how you can help arrange that for the
student.

spotting a student in distress • Essays or creative work indicates extremes of
hopelessness, social isolation, rage, or despair
Academic Indicators
• Excessive fatigue and/or agitation
• Negative change in performance • Visual changes in weight
• Continual seeking of special accommodations • Hyper-activity

Physical Indicators • Change in sleep patterns – insomnia, sleeping
too much
• Deterioration of physical appearance
• Coming to class bleary-eyed, hung over, or • Direct statements indicating distress,
family problems, or other difficulties
smelling of alcohol
• A hunch or gut-level reaction that something is
Personal/Interpersonal Indicators wrong

• Tearfulness • History of suicidal thoughts or attempts
• Mood swings • Self-injuries or self-destructive behaviors
• Increased isolation
• Irritability 9|Page
• Confusion, indecisiveness
• Unprovoked anger/hostility
• Bingeing, purging, restricting, over-exercising

Safety/Risk Indicators

• Written or verbal statement of finality
• Suicidal tone to communication
• Giving away of prized possessions

participant has been the victim of sexual

misconduct

Incidents may include sexual assault/harassment, relationship violence & stalking.

If an event happens, be sure to remind the student (at an appropriate time) that you are a
responsible employee and that you will be sharing information about the incident to the Butler
University Title IX Coordinator. Let the student know that the Title IX Coordinator will be
contacting them directly to provide information about resources.

1) Ensure the victim’s safety.

2) Ask the participant if they would like you to coordinate any of the following:
• Contact local emergency services and/or law enforcement.
• Get the participant any requested medical treatment, including STD testing.

3) Ensure the safety and care of other program participants.

5) Document the following:
• Contact information of participant’s current location.
• Details of the incident that the student is willing to disclose.
• Medical treatment (if any) the participant has received.
• Contact details of the medical facility where participant has received treatment.
• Name of attending physician.

6) Submit a sexual misconduct report butler.edu/sexual-misconduct or email the Title IX
Coordinator, [email protected]

7) If you know that other participants are aware of the event, request that they refrain
from discussing the incident on social media at all.

NOTE: If there are allegations of sexual violence (including harassment) against another
student participant, University employee, or University vendor, managing the incident will
be more complicated. In such cases, contact CGE as soon as possible to discuss next steps.

participant has been kidnapped or taken hostage

1) Notify the nearest US Embassy.

2) Notify appropriate local law enforcement.

3) Document the following:
• Details of contact person at US Embassy, including title and contact number
• US Embassy advice, including recommended actions
• Any contact made by kidnappers
• Contact information of local law enforcement officer providing assistance

4) Contact Butler University Police Department 24/7 at (317) 940-9396

5) Ensure safety and care of other program participants.

6) Contact your program provider for guidance and assistance in country

7) Determine if on-site counseling is available for other program participants.

8) Request that other program participants refrain from discussing the incident on
social media.

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participant is missing

1) Talk to other participants to ask when, where, and with whom he/she was last seen.

2) Contact the missing participant through several means:
• Email
• Mobile phone and/or Phone number of last known location
• Social media (e.g., Facebook, WhatsApp, etc.)
• Visit participant’s local accommodation or contact lodging if student is traveling

3) Notify local emergency services as soon as is prudent.

4) Document the following:
• Date/Time/Location participant was last seen
• Known plans for travel or to be absent

5) Contact Butler University Police Department 24/7 at (317) 940-9396

6) Notify the nearest U.S. Embassy. If calling, ask to speak with Post 1 (the Marine on duty).

7) Ensure safety and care of other program participants.

8) Request that other program participants refrain from discussing the incident on social
media until family can be notified.

assistance for american citizens missing abroad

https://travel.state.gov/content/travel/en/international-travel/emergencies/US-citizens-missing-abroad.html

participant has been arrested

1) Determine the location of the participant.

2) Visit the participant to ascertain detainee conditions, if possible.

3) Document the following:
• Agency that made the arrest and filed the charges
• Names, addresses, and phone numbers of arresting authorities
• Description of the charges against the student
• Description of the student’s side of the story
• Were other Butler participants involved in the incident?
• Case number, if applicable
• Rights that have been granted to the detainee
• Is participant entitled to a phone call?
• Has the student spoken with his/her family?

4) Contact Butler University Police Department 24/7 at (317) 940-9396

5) Notify the nearest U.S. Embassy. If calling, ask to speak with Post 1 (the Marine on duty).

6) Ensure safety and care of other program participants.

7) Request that other program participants refrain from discussing the incident on social
media until family can be notified.

assistance for incarcerated american citizens abroad

https://travel.state.gov/content/travel/en/international-travel/emergencies/arrest-detention.html

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political, natural, or man-made disaster

1) Determine the location of every participant.

2) Meet at designated meeting point as soon as possible.

3) Determine current physical and psychological condition of affected participants.

4) Contact local authorities.

5) Contact Butler University Police Department 24/7 at (317) 940-9396

6) Notify the nearest U.S. Embassy. If calling, ask to speak with Post 1 (the Marine on
duty).

7) Determine proximity of the event(s) to all participants.

8) Determine the imminent risk to participants if they remain where they are.

9) Determine if, and for how long, adequate and secure housing will be available.

10) Determine if adequate food, water, and medical attention is available.

11) Document the following:
• Imminent risks to participants
• Availability of food, water, medical attention, housing
• Advice from US Embassy
• Travel restrictions imposed by host country
• Curfew imposed by host country

12) Contact CGE to confirm that everyone is safe.

terrorist attack

1) Determine the location of every participant, as well as the proximity of the event to all
participants.

2) Meet with all participants as soon as possible, going to designated meeting point if
necessary.

3) Determine current physical and psychological condition of affected participants.

4) Contact Butler University Police Department 24/7 at (317) 940-9396

5) Determine the imminent risk to participants if they remain where they are.

6) Contact the nearest U.S. Embassy to report on the location of all participants, and to
seek any additional instruction from U.S. authorities.

7) Determine if on-site counseling is available for program participants.

8) Contact CGE to determine if insurance provides any evacuation options

9) Document the following:

• Imminent risks to participants
• Availability of food, water, medical attention, housing
• Advice from US Embassy
• Travel restrictions imposed by host country
• Curfew imposed by host country

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participant has died

1) Contact Butler University Police Department 24/7 at (317) 940-9396
2) Contact the nearest U.S. Embassy. If calling, ask to speak with Post 1 (the Marine on

duty).
3) Contact your program provider for guidance and assistance in country
4) Contact CGE to begin process of repatriation of remains through insurance
5) Document the following:

• Time, location and manner of the death
• Current location of the remains
• Whether an autopsy is required
• If the Embassy of the deceased has been informed
• If the next of kin has been contacted
6) Meet with all program participants (as a group or individually) to ensure their safety and
care.
7) Request that other program participants refrain from discussing the incident on social
media until family can be notified.
8) Determine if on-site counseling is available for other program participants.
9) Gather belongings of deceased participant for repatriation.
10) Be available 24/7 to Butler and the participants; expect the follow up from this to be all-
consuming for at least several days after the incident
assistance for death of american citizens abroad
https://travel.state.gov/content/travel/en/international-travel/while-abroad/death-abroad1.html

This document benefits greatly from similar protocols in place at Arizona State University, Michigan State

University, Purdue University, the Ohio State University, University of Iowa, and University of Minnesota.

13 | P a g e

Insurance policy

What does Butler’s overseas insurance policy cover?

Total Maximum per Covered Accident or Sickness $500,000
Coinsurance | Deductible 100% | $0
Emergency Medical Evacuation 100%
Repatriation of Remains 100%
Emergency Reunion Benefit $10,000
Mental and Nervous Disorders Inpatient: $10,000 | Outpatient: $10,000
Prescription Drugs 100%
Pre-existing Conditions Covered
Security Evacuation $50,000 Per Person
Accidental Death & Dismemberment Traveler: $50,000 | Spouse: $10,000

How do you use the insurance?

1. Print insurance card and carry it in your wallet while abroad. Also, take a picture of the insurance card
and save it to your smartphone.

2. If it is a life-threatening emergency, go the doctor/hospital ASAP and receive appropriate medical
attention.
o Notify faculty/resident director of the situation ASAP
o Notify your family of the situation.
o Call Gallagher Global Assistance 24/7 (1-866-693-6873) before or during your visit to let them
know where you are and that you are receiving medical attention. They may be able to arrange
payment on your behalf to the treating hospital.

3. If it is not a life-threatening emergency, call Gallagher Global Assistance 24/7 and request a doctor’s
appointment. They will set you up with a doctor’s appointment and arrange payment on your behalf to
the treating facility. This way, you will not have any out of pocket costs.

4. If you do not call Gallagher Global Assistance 24/7 for assistance, you will likely have to pay for
medical expenses out of pocket at the time of service. Most foreign medical facilities will not directly
bill the insurance company if you just show up to their facility with an insurance card. Keep all of
your receipts in the event you find yourself in this situation. Contact the Center for Global Education
to submit a claim to be reimbursed.

Insurance Resources
Register & Log-in (optional): http://www.gallagherglobalassistance.com
-Username: [email protected]
-Password: ajgco
You will then be redirected to register and create a unique username and password.
Registration website will provide:

• Search for healthcare provider in foreign city
• Medical Information
• Security and Practical Information

*Prior to departure, you and your students should also check with their personal health coverage to determine
if they are covered abroad.

14 | P a g e

Butler University International TTrarvaevl eInl sAusrasniscetaInDcCearPdrogram

ATTENTION  Personal Assistance including pre-trip medical
referral information and while you are on a trip:
In the event of an emergency emergency medication, embassy and consular
call Gallagher Global Assistance immediately information, lost document assistance, emergency
message transmission, emergency cash advance,
24-Hour Access emergency referral to a lawyer, translator or
interpreter access, verifies medical benefits and
1-866-693-6873 Toll-Free assists with medical claims process.
1-312-935-9242 Direct Dial
 Travel Assistance including emergency travel
When you call Gallagher Global Assistance, please be arrangements, arrangements for the return of your
prepared with the following information: traveling companion or dependents and vehicle
1. Name of caller, phone no., fax no., relationship to return.

Covered Person;  Security Assistance including a crisis hotline and on
2. Covered Person’s name, age, sexand policy number; the ground securityassistance to help address safe ty
3. A description of the Covered Person’s condition; concerns or to secure immediate assistance while
4. Name, location, and telephone number of hospital; traveling as well as access to a secure, web-based
5. Name and telephone numbers for the treating doctor; system for tracking global threats and health or
location based risk intelligence.
where and when the doctor can be reached;
6. Health insurance information, worker’s compensation, This information provides you with a brief outline of the
services available to you. These services are not insured
or automobile insurance information if the Covered benefits. Reimbursement for any service expenses is l i mi te d
Person had an accident. to the terms and conditions of the policy under which you are
insured. You may be required to pay for services not cove re d .
“Covered Person” means the person insured under the A third party vendor may provide services to you. Our
applicable Chubb policy. Assistance Provider makes every effort to refer you to
appropriate medical and other service providers. It is not
By requesting assistance you agree to assign to us your rights responsible for the quality or results of service provided by
to recover from any of your responsible insurers anyexpenses independent providers.
we incurred.
In all cases, the medical provider, facility, legal counsel or
ATTENTION other professional service provider suggested by Chubb’s
Assistance Provider are not employees or agents of our
Medical Personnel or Police Assistance Provider and the choice of provider is yours alo n e .
Chubb’s Assistance Provider assumes no liability for the
In the event of a medical emergency, our Assistance Provi d e r services provided to you under this arrangement, nor is it
will provide the services on the card below. To verify eligibility liable for any negligence or other wrongful acts or omissions of
call the multi-lingual call center 24 hours a day toll free at 1- any of the legal or health care professionals providing services
866-693-6873; or direct dial at 1-312-935-9242. to you. Travel assistance services are not available if your
coverage under the policyis not in effect.
In addition to the insurance protection provided by your
insurance plan, Chubb Accident & Health has arranged with Chub b NA is the U.S.-b ased operating division of the Chub b
our Assistance Provider to provide you with access to its travel Group of Companies, headed b y Chubb Ltd. (NYSE:CB)
assistance services around the world. These services include: Insurance products and services are provided by Chubb
Insurance underwriting companies and not b y the parent
 Medical Assistance including referral to a doctor or company itself.
medical specialist, medical monitoring when yo u a re
hospitalized, emergency medical evacuation to an TRAVEL ASSISTANCE PROGRAM
adequate facility, medically necessary repatriation
and return of mortal remains. Organization: Butler Univ ersity
Policy Number: GLM N14287048
For medical referrals, evacuation, repatriation or Assistance Prov ider: Gallagher Global Assistance

other serv ices please call: Gallagher Global Assistance provides emergency medical and travel
Travel Assistance Program services and pre-trip information services. Please call when:

1-866-693-6873 (Toll-Free)  You require a referral to a hospital or doctor
1-312-935-9242 (Direct Dial)  You are hospitalized
Ga l l a g he rGlo ba lAssi sta n ce @a j g.com  You need to be evacuated or repatriated
 You need to guarantee payment for medical expenses
Visit www.gallagherglobalassistance.com for accessto global threat  You experience local communication problems
assessments and location based intelligence.  Your safety is threatened by the sudden occurrence of a pol it ical

Username: Ga l l a g he rGlo ba lAssi sta n ce @a j g.com or military event
Passw ord: a j g co

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