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DEPARTMENT INFORMATION AND COMMUNICATION TECHNOLOGY
COURSEWORK ASSESSMENT (SESSION 1:2022_2023)
Name : 1. Reg. No. : 1.
Code & 2. 2.
Course
Lecturer(s) 3. 3.
Case Study
4. 4.
: DFC10033 INTRODUCTION TO COMPUTER SYSTEM Class :
: Date : W11 (28.11.22 – 04.12.22)
Submission Date :
1 Duration : 10 hours
CLO 1: Classify the hardware devices on personal computer and mobile devices related to current
information technologies (C2, PLO1)
CHAPTER 4: HARDWARE TROUBLESHOOTING
4.1 Explain the best practice methodology to resolve problems
INSTRUCTION:
Answer all questions. Complete this task by forming a group of FOUR (4) members.
Prepared by; Checked by; Verified by;
(NORSHAFINAZ BINTI (MUHAMMAD HAZIQ BIN AHMAD (NURHANI BINTI MOHD SABRI)
MOHAMAD FAUZI) FADZIL)
Course Lecturer
Course Coordinator (Cop Jawatan Ketua Jabatan /Ketua
Date: 25/11/2022 Date: 25/11/2022 Program/Ketua Kursus)
Date: 25/11/2022
Question 1 (a):
You are a technician working in IT Assist Sdn. Bhd. One day at work, you received a phone call
from a HR staff, Ms. Fatimah. She complained that she cannot surf Linkedin webpage and it turns
out she also cannot surf to other website. However, she was able to connect to local file server
which is located inside the organization network. How are you going to resolve this problem?
Clarify the steps of the troubleshooting process. Your answer must follow the guideline below:
The step of troubleshooting process Identify the process of troubleshooting
Identify the problem
Establish a theory of probable cause
Test the theory to determine cause
Establish a plan of Action to resolve
theproblem and implement the
solution
Verify Full System Functionality
Document findings, actions
andoutcomes
(Total: 12 marks)
**Relevant answers from students are accepted as well.
DFC10033/ CASE STUDY/SESSION 1: 2022_2023
Question 1 (b):
Your brother just bought his brand new monitor to use as a second display. As he connects to
the new monitor, suddenly it did not show any display. Only the laptop screen is showing
display. As an IT student,what should you do to help him?
Clarify the steps of the troubleshooting process. Your answer must follow the guideline below:
The step of troubleshooting process Identify the process of troubleshooting
Identify the problem
Establish a theory of probable cause
Test the theory to determine cause
Establish a plan of Action to resolve
theproblem and implement the
solution
Verify Full System Functionality
Document findings, actions
andoutcomes
(Total: 12 marks)
**Relevant answers from students are accepted as well.
2
DFC10033/ CASE STUDY/SESSION 1: 2022_2023
Question 2:
Problem 1: When the user is using the computer, he / she notice that its performance is too
slow and sometimes freeze. After checking windows Task Manager, Disk usage show 100%
usage and he / she must close some running application before the computer can run smoothly.
Problem 2: A user is reporting there are beeping sound upon turn on computer. You have
serviced the machines recently and replaced the Random Access Memory (RAM).
Figure 2
Figure 2 show example cases of computers component that are probably quite tricky to
troubleshoot. Because various components are located on the motherboard, many things can
cause errors. You are required to read properly all given problems in Figure 2 in order to help you
answer all the questions. Your answer must be explained in a form of REPORT. Please follow given
format and writing guidelines in order to complete your report.
Report Content Format
1. Cover Page (Title, Members Name, Registration No. &
Class & Section)
2. Introduction/Background Chapter: Essay
Explain the importance of having
methodology/bestpractice method when
troubleshooting.
3. Report Contents (Body)
a. Explain six-steps best practice method that are a. Essay
followed by professional PC technicians. You MUST
DESCRIBE at least TWO general activities that can b. Answers are written in
be performed for each step. table format
b. Imagine yourself as a technician. You’re now (2 problems = 2 tables)
handling cases from customers. The cases are as
given in Figure 2. Lists and explain troubleshooting
steps for each problem. You are advised to give real
solution for each problem too. The suggested
solution must be included in each steps as well.
4. Discussion and Conclusion Essay
3
DFC10033/ CASE STUDY/SESSION 1: 2022_2023
Writing Guidelines Format
1. Font type Arial and font size 11
2. 1.5-line spacing
3. Align text left
4. References (MUST FOLLOW APA FORMATTING and at least one reference from
book/e-book)
Marks will be given based on the criteria from the rubric scheme.
**Remember:
Please do not just copy and paste. Try EXPLAINING IT USES YOUR OWN WORDS. Discuss thoroughly with
your group members if you want to have full understanding about the topic given.
(Total: 30 marks)
4
DEPARTMENT OF INFORMAT
TECHNOLOGY ANSWER AND
(Session 1:2
Code/Course Name: DFC10033 INTRODUCTION TO COMPUTER SYSTEM
STUDY (s) No: 1
REPORT RUBRIC FOR CASE STUDY: INTRODUCTION TO COMPUTER SY
CRITERIA 5 4 3
Report Content Follow ALL the Following FOUR Following THREE
requirements of
Format requirements of requirements of report content
format
report content report content
format format
Introduction/ Clear and Clear but almost Clear but
Background incomplete
Chapter complete complete understanding o
introduction and
understanding of understanding of meet the topic
objectives
introduction and introduction and
meet the topic meet the topic
objectives objectives
Discussion & Clear and Clear but almost Clear but
Conclusion incomplete
complete complete understanding o
conclusion and
understanding of understanding of meet the topic
objectives
conclusion and conclusion and
meet the topic meet the topic
objectives objectives
5
DFC10033/ CASE STUDY/SESSION 1: 2022_2023
TION AND COMMUNICATION
D MARKING SCHEME RULES
2022_2023)
MCASE
YSTEM
2 1 0 MARKS
/5
E Following TWO Following ONE Ignore all the /5
f requirements of requirement of requirements of
report content the content /5
report content format format
format
Introduction is little Unclear and very Introduction are
accurate but still little not discussed
of meet the topic understanding of and not meet the
d objectives introduction but topic objectives
still meet the topic
objectives
Conclusion is little Unclear and very Conclusion is not
accurate but still little discussed and
of meet the topic understanding of not meet the
objectives conclusion but still topic objectives
meet the topic
objectives
5
Content Clear and Clear but less Clear but
(Problem 1) incomplete
complete understanding of understanding of
topic content and
understanding of topic content and most of the
information is
topic content and most of the presented nearly
accurately and
information is information still meet the topic
objectives
presented presented
accurately and accurately and
meet the topic meet the topic
objectives objectives
Content Clear and Clear but less Clear but
(Problem 2) incomplete
complete understanding of understanding of
topic content and
understanding of topic content and most of the
information is
topic content and most of the presented nearly
accurately and
information is information still meet the topic
objectives
presented presented
accurately and accurately and
meet the topic meet the topic
objectives objectives
Writing Written work is Written work is Written work is
guidelines and presented neatly presented neatly not neatly
neatness and presented in som
professionally in aspects
all aspects
6
DFC10033/ CASE STUDY/SESSION 1: 2022_2023
Little understanding Unclear and very Content not
of topic content and little understanding discussed and not
f most of the of topic content meet the topic
d information and most of the objectives /5
presented are little information
accurate but still presented are little
y meet the topic accurate but still
objectives meet the topic
objectives
Little understanding Unclear and very Content not
of topic content and little understanding discussed and not
f most of the of topic content meet the topic
d information and most of the objectives /5
presented are little information
accurate but still presented are little
y meet the topic accurate but still
objectives meet the topic
objectives
Written work is not Written work is Written work is
neatly presented in presented neatly in not neatly /5
/30
me most aspects very little aspects presented in all
aspects
TOTAL MARKS
6