BQS610- E JOURNAL

BQS610:
PROJECT
MANAGEMENT

INSIGHTS TO

WHY
COMMUNICATION
IS VERY
IMPORTANT IN
CONSTRUCTION
PROJECT
MANAGEMENT

PREPARED FOR:
PROF MADYA SR.
HASMAWATI HARUN

THE EDITORS

LIYANA NATASYA BINTI SYIFFA NASYUHA BINTI
MOHD AZMAN AZMI
(2021112009)
(2021112005)

FATIN SHAZWANI BINTI
NUR ATHIRAH NAJIHAH

SHAHRUL NIZAM
BINTI ABU BAKAR
(2021117241) (2021110529)

MOHAMAD LUQMAN

NULHAQEEM BIN FAUZI


(2021393643)

CONTENTS

1 INTRODUCTION

2 WHAT IS


COMMUNICATION

3 WHEN COMMUNICATION

IS APPLIED

4 WHY COMMUNICATION

IS IMPORTANT

5 WHO ARE THE

PARTIES INVOLVED

6 INSIGHTS TO WHY

7 CONCLUSION

8 REFERENCES

1 INTRODUCTION

One of the key indicators of a The effects of poor

project's success is communication may

communication. To minimise snowball. As the project

miscommunication, delays, and develops, a straightforward

expensive rework, make sure misunderstanding could

there is adequate lead to many additional

communication. A construction issues. This will ultimately

project's success or failure may result in errors and rework,

ultimately depend on how well which can waste a lot of

everyone communicates inside important resources. This is

the project's boundaries. why clear, well defined

Numerous components make up communication paths and

construction. These cover a workflows are so important.

range of project-related roles,

responsibilities, and teamwork.

The key to making sure that

everything comes together

without a hitch is clear and

efficient communication.

2 COMCMMOUNANSNICTAPRAWGRUTEHOICOMATJNEEITONCIINNSTT

Our daily lives depend heavily on
communication, which is at the centre of all we
do. Communication is defined as "who says what
to whom in what channel with what impact".
Effective communication involves the effective
exchange of information from one project point
to another. In the modern world, there are many
different definitions and notions of
communication. But given the significance of
communication in project management, we may
claim that everything about a project depends on
how well we do this. An important instrument in
project management is communication. It is
becoming more significant every day and will
eventually serve as the hub of all management
procedures. The effectiveness of a project's
communication network has a significant impact
on its outcome. It begins to operate on the first
day of the project and keeps going for the
duration of it.

3 IWAPNRPHCOPEOLJNIENECCSDTTO?RMMUAMCNUTAINOGICNEAMTEINOTNIS

Briefing and Planning Phases
- Complex and significant product production occurs during construction. Therefore,
in order to accomplish a project's goal, the client and design team must effectively
communicate in order to gather data and information about the project, including
the project's location and current state, the desired building design, the project's
budget, the suitability of the project's materials, and the project's manpower
requirements, among other things.

Construction phases
- Due to the involvement of
numerous parties,
communication between
building stakeholders is crucial
during the construction phase. It
is not just a client-contractor
relationship in terms of
communication; there are also
other relationships at play, such
as main con and sub con, pm and
workers, S.O. and contractor.

Getting approval
- Project construction requires
many forms to approve. For
example, getting approval of
drawing design, specification
and variation works from clients,
approval of site location, safety
and health from authority and
etc. Mostly, in this situation, it
will involve written
communication. For example,
through email.

4 IPWIMNRHPCOYOOJREINSCTSACTTONRMMTUA?CMNTUAIONGNEICMAETNIOTNIS

HELPS BUILD RELATIONSHIP
Communication helps build and maintain relationships on construction

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STRENGTHEN THE TEAMS

Communication strengthens teams and contributes to confidence-
building. The phrase "the whole is larger than the sum of its parts"
has been used before. Communication that is both clear and efficient
is the key to building strong teams. An efficient team closely
communicates with one another in order to anticipate problems and
come up with innovative solutions. If it succeeds, people become
more confident in their skills moving ahead since they know they can
achieve the same achievement as a communicative team.

ENHANCES TEAM MANAGEMENT

Communication enhances team management. The vision and
objective of the project can be expressed effectively by effective
project managers. They assist building crews by providing ideas,
potential fixes, and assistance in getting rid of obstacles. Team
members are aware of and take note of managers who
communicate clearly. Results are driven by management's ability to
set the tone for productive communication on projects.

WHO ARE THE
5 CONSTRUCTION
PROJECT
IPNAVROTLIEVSED
For every construction, there is
organization for every work to be
managed in a construction project.
They have their own responsibility
implementing their role in
construction projects to make sure
their work in construction projects
runs smoothly. The parties who
involved in construction project :

CLIENT

The owner is the individual who owns the project and has complete control over it. The
owner is primarily involved in the process to support the construction's financial matters.
Clients will influence the communication culture within the project framework by setting
the budget and the timescale for completion of the works. The type of procurement route
chosen will determine formal communication routes and the responsibility of the various
organisations contributing to the project.

ARCHITECT ESTIMATING ENGINEER

The architect oversees the project's The job of the estimating engineer is to price
construction to ensure that it is carried out in construction work in line with tender
line with the architect's plans and documents and to support management in
requirements, which have been accepted by submitting a quotation to the client or
the Owner and Contractor. architect.

PROJECT MANAGER QUANTITY SURVEYOR

The Project Manager is in charge of ensuring Throughout the construction process, the
that the Project Team completes the project Quantity Surveyor advises the customer on
on time. The Project Manager collaborates building costs and contractual issues, as well
with the team to design the Project Plan and as serving as a consultant to the architect.
oversees the team's completion of project
duties. CONSULTING ENGINEER

HEALTH AND SAFETY INSPECTOR The consulting engineer is responsible to the
architect for the design of specific aspects of
The health and safety law enforcement the project and provides information to the
agency employs a health and safety inspector quantity surveyor to help him with his
to ensure that the construction project site financial reporting. He participates in the work
follows the safety standards and codes of of a nominated subcontractor.
practise relevant to the Health and Safety at
Work Act.

PLANNER

The builder's planner is in charge of
determining the most cost-effective and time-
efficient method of completing the work,
programming each activity in a coordinated
order to ensure work continuity, establishing
labor and plant requirements, and providing
details of site requirements such as staffing
and the proposed layout of the site.

IISNSIMIGPHOTRTTOANWTHINY CPOROMJMEUCNT
ICATION


6 MANAGEMENT

Did you know? The main reason of collision between
two LRT Kelana Jaya was because failure of
communication system of the trains. According to, Dr.
Wee Ka Siong, Minister of Transportation Malaysia, that
this misfortune happens because Operational Centre
Control failed to reached the operator trains (Ruzki,
2021). Therefore, poor of communication can cause
hazards on construction site.

"Use the right method of

communication is essential

for construction manager"

Communication skills is undeniable crucial 02 LEAD THE WAY!
in managing and handling works. To be
Effectively in leading a construction team is
exact, in construction project management. depends on how the leader or should we call
the project manager communicate with his
So, why is communication important in this workers. Effective managers need to clearly
stated the vision and intent of the project.
sector? When managers communicate effectively,
team members recognize it and learn from it.
01 TO WORK AS A TEAM Management is responsible for setting the
tone for effective communication on projects,
Stakeholder of construction is not some 03 and in return, it produce good outcomes.
superheroes who can read minds. They Communication is not only limited on how we
require tools or aid to convey messages or talk with each other. It correlation with
instructions. For example, architect needs people management on site. The
to communicate with his client to fully communication can motivate or demotivate
understand his client requirements on the workers (Emmitt & Gorse, 2003).. For
design. They may set a meeting to have example, when a site manager acknowledge
discussion together. Even to set a his worker's efforts, it may boost their
meeting, they need to communicate to get motivation to give their best in works. Hence,
the right information of exact date and use the right method of communication is
venue of the meeting. The information essential for construction manager or top
transfer may be in a letter, online management.
messages or by a phone call, you name it.
Construction itself is in complex nature. EXTERNAL STAKEHOLDERS

Interpersonal and group communication ManINagVeOmLeVntEMinENTconstruction is not only
helps in managing the project by involved internal stakeholders like developer,
coordination and cooperation activities contractor and consultant. It will include
(Emmitt & Gorse, 2003). Poor external stakeholder like local authority,
communication, a lack of consultation, enforcement and finance agency. Some
and insufficient feedback are the possible construction activities may need their
causes of many construction defects. approval or permission to execute the work
Especially in CM, the information is legally. For example, when connecting drains
prepared by many technical backgrounds to the main sewerage, we have to ask
like architect, contractor and engineer. approval from the local authority. Hence,
Thus, to achieve a successful completion client representative must properly
of construction, construction parties must communicate with relevant agency. Usually,
concerned in using right method for in this situation, formal method of
information exchange such as using face communication is suitable to used. For
to face meeting or through online chatting example, by e-mails, official letters and face-
(Emmitt & Gorse, 2003). to-face meetings.

THE GROWTH OF
COMMUNICATION
TECHNOLOGY IN

CONSTRUCTION 4.0:
CHALLENGES &
BENEFITS

Insight to the benefits and challenges of latest
communication technology applied in construction project
management

Communication is not only limited to humans 3. Building Information Modelling (BIM)
interaction, but it can innovate as revolution of BIM can be used as communication tools which
technology especially in the effort to reach can collaborate between project teams. With BIM,
Construction 4.0. CIDB has begins a strategic plan to project team can cooperate together by shared
replace Malaysian construction landscape to their 3D model design. It makes the process of
become smart and sustainable (Roslan, 2020) . With verification and validation of design easier.
five years construction strategic plan 4.0 (2021-2025),
it has purpose to combining every latest 4. Augmented Reality (AR)
technologies like Internet of Things (IOT), BIM, Augmented reality technology is allow people to
Artificial Intelligence (AI), Big Data and Augmented experience object in 3D life model. It can benefits
Reality (AR). in explaining some information as people can
have the information input visually.
According to (Farah Salwati et al., 2021), Malaysia has
several involvements in IOT devices, which is the 5. Digital Twin
usage of smart communication to effectively This technology is almost similar function with
communicate other people like Telegram, email and AR. It is digital rendering of a reality world system
teleconference. It helps construction parties to be or entity. It designed as two way flow information
fast in making decision and solve the problem which firstly happens when object sensor give
efficiently when managing site construction. Apart relevant data to system processor an next, an
from that, the remotely operated devices, drone has insights create by the processor are shared back
widely used to assist monitoring and controlling with the actual source of object.
construction site (Farah Salwati et al., 2021). It helps
project manager to ensure the execution of works by THE BENEFITS
his labour is going well according to the instructions. (Farah Salwati et al., 2021) mentioned the
advantages of IoT allow the project team to do
TYPES OF COMMUNICATION TECHNOLOGY real-time inspections and communicate the results
via real-time reporting, which is easier and faster
1.INTERNET OF THINGS (IOT) than the traditional technique. Moreover, the
adoption of technology can be useful in maximize
IOT is all the devices connected over internet which the available of materials and resources. So, it will
these smart technologies communicate to each enhance the collaboration between supplier,
other, perform some works without humans forces contractor and client in sharing information on the
and exchange data. availability of material. Lastly, technology IR4.0

2. Artificial Intelligence (AI) also could help by tracking workers on the
AI is depends on the principle according to the construction site and alerting them if hazards are
human intelligence, which it can complete tasks discovered or emergency scenarios arise, such as
from the simplest to the more complex. It able to an industrial accident. Hence, advancement of
follow human cognitive activity. For example, communication technology is useful in
Amazon's Alexa and Apple's Siri. construction project management in aspect safety,
value and quality.

THE GROWTH OF

COMMUNICATION

TECHNOLOGY IN

CONSTRUCTION 4.0:

CHALLENGES & BENEFITS

Insight to the benefits and challenges of latest communication

technology applied in construction project management

THE CHALLENGES
The major challenge of communication technology in construction 4.0 is brought on by the lack of
professionals who are skilled in using this equipment effectively. The main method for connecting
the IOT device with the system for data transmission into the information will be an internet
connection while using the device. Other than that, according to Rad & Ahmada, 2017, lack of
understanding among construction stakeholders, especially for small and medium-sized
companies due to their limited exposure to the global construction industry and technology.
Furthermore, some companies are willing to adapt since new technology is always changing,
necessitating them to perform the required upgrades and adjustments, which would waste their
time and result in additional expenses each time the IOT devices were modified. By controlling
the requirements for utilizing IOT at construction sites, government enforcement is essential to
boosting the use of IT in the construction sector. This may be accomplished by requiring them to
operate their project using techniques such as Building Information Modelling (BIM), cloud
computer, big data, sensor and remote operation.

SITE THE GROWTH OF COMMUNICATION

MONITORING T4E.0C: HRNECOOLOMGMYEINNDCAOTNIOSNTRUCTION


Almost every industry, including construction, can certify to the importance of the Internet of PROJECT
Things (IoT), since internet connectivity has replaced other communication methods between MANAGEMENT
people and technology. The Internet of Things (IoT) idea includes three key elements: linked
things, connectivity, and infrastructure, as well as analytics and apps. Furthermore, this IOT can
"connected things" which refers to smart gadgets with sensors that can detect environmental
factors and send that information to a cloud network. Then, via the use of data integration and
procedures, meaningful information is generated that can be accessible by all parties involved in
the same project via internet connectivity. Finally, the information's output will be transformed
into applicable apps for future action and help with the project's accurate decision-making
(Ibrahim et al., 2021)

In order to guarantee that the growth of the project and
the environment on the construction site are smooth and
maintained on track at all times, site monitoring is a
crucial component of the construction process. The two
parts of construction site monitoring are the tracking of
on-site workers and machinery activity (track the
machinery). The project team may stay on track and
capture the huge amount and diversity of data
throughout the whole project period automatically with
the exact data that cannot be handled manually by the
project team by using the IoT for monitoring. Moreover,
IoT also records data from human tracking and industrial
machines utilizing GPS, RFID, sensors, and drones. The
project team may access the information from these
devices via mobile, tablet, and computer, which is helpful
in managing the time and expense of the project at every
step of development as well as improving the monitoring
system to be more effective and efficient.

Project management considers time, cost,
quality, and project scope as the four main
factors of project success. Due to ineffective
management at the time, the majority of
projects previously faced difficulties with those
essential indicators in finishing a project within
the time given and on a limited budget.
Although with the IoT application, project
management is easier to handle since you can
digitally track the whole project's development
using a 3D model. The digitization of 3D models
helps project management use project
resources, monitor vehicle equipment, follow
project progress, spot errors and conflicts
sooner, provide real-time data, and effectively
manage project schedule and cost.

7 CONCLUSION

In conclusion, effective communication is
essential to project management since it
keeps everything on track and moving
along smoothly. It ensures that everyone on
the team is in agreement with the project
goals and is aware of their specific
responsibilities. Additionally, it promotes
trust, which improves teamwork from the
start to finish of the project. In project
management, communication refers to the
notion of exchanging ideas and thoughts
amongst those working on related or
comparable activities.

Project management is a process that
requires effective communication. It
ensures that everyone expert engaged in
the project is aware of the objectives and
standards. Professionals may work more
quickly because to this, and their work is
often improved. Although communication
is a major concern for project managers, it
is equally crucial for other professionals
working on the project to put up significant
effort to advance their communication
abilities. However, projects will be finished
on schedule and under budget when there
is good communication between all
stakeholders.

WHEN COMMUNICATION
WENT WRONG IN
CONSTRUCTION

Julia Morgan

REFERENCES

1.Emmitt, S., & Gorse, C. A. (2003). Construction
Communication.

2.Ibrahim, F. S., Esa, M., & Rahman, R. A. (2021). The
Adoption of IOT in the Malaysian Construction Industry:
Towards Construction 4.0. International Journal of
Sustainable Construction Engineering and Technology,
12(1), 56-67. https://doi.org/10.30880/ijscet.2021.12.01.006

3.Roslan, T. (2020, November 24). ICW 2020: CIDB launched
a five-year strategic plan to equip Malaysia's construction
industry with digital technologies. Construction Plus Asia.
Retrieved July 16, 2022, from
https://www.constructionplusasia.com/my/icw-2020-
cidb-launched-a-five-year-strategic-plan-to-equip-
malaysias-construction-industry-with-digital-
technologies/

4.Ruzki, R. M. (2021, June 10). Kegagalan komunikasi,
masalah teknikal antara punca nahas. Berita Harian.
https://www.bharian.com.my/berita/nasional/2021/06/826
228/kegagalan-komunikasi-masalah-teknikal-antara-
punca-nahas

5.Rajkumar, S. (2010). Art of communication in project
management. Paper presented at PMI® Research
Conference: Defining the Future of Project Management,
Washington, DC. Newtown Square, PA: Project
Management Institute.

BQS610:
PROJECT
MANAGEMENT