Travel Matters Issue 36 March 2020

ISSUE 36 MARCH 2020
BREAKING NEW GROUND FOR THE TRAVEL TRADE IN SCOTLAND, NORTHERN IRELAND, NORTH OF ENGLAND & IOM
4% EXTRA COMMISSION FOR YOU WHEN YOU BOOK ANY 2020^ CRUISE BY 30/4/20 PACK THESE VALUES!
Get savings & more
2 Mar - 30 Apr 2020
Book select 2020 itineraries and your clients will receive these valuable offers:
• Free gratuities
• Free Onboard Spending Money (up to US$200) for Suites
• Book ocean view and above by 22/3 to receive extra $200
• per stateroom onboard spend
Deposits from £99pp
Book your clients’ 2020+ cruise by 30/4/20 and if they cancel+ they’ll receive a Future Cruise Credit in the amount of the deposit and any cancellation fees up to 30 days before departure.


Dear Travel Partners
First and foremost to thank you for your extra commitment and understanding during the unprecedented events of the last few months, we are extending an extra 4% commission^ over the next two months to help you generate more 2020 business.
That combined with our new ‘Pack these Values’ campaign and our ‘Book with Confidence’ offer means that this is the best time to book your clients’ on a HAL cruise or Land+Sea holiday.
Now I’d like to tell you more about our Alaska expertise... did you know that Holland America Line has been showing guests Alaska since 1947? That’s even before Alaska was a US state.
Our unmatched experience, expertise and insider knowledge means that your clients will have the most authentic Alaska ... and, there are three ways to explore the Great Land with Holland America Line.
1) We offer the ultimate Alaska Cruise Experience: The best of Alaska’s glaciers and ports, on seven elegant, premium ships sailing there in the summer, including our stunning Signature-class Koningsdam, which sails from Vancouver every Saturday from May until September.
We have more permits to access Glacier Bay National Park than any other cruise line, meaning your clients have lots of cruise options that include Glacier Bay.
2) Our Alaska Land & Sea Journeys give your clients both an Alaska cruise and “The Premier Denali Experience”, the most immersive way to experience Denali National Park. Our McKinley Chalet Resort is conveniently located near the park gates with access to the amenities of our private Denali Square.
3) We are the only cruise line that combines Alaska with the Yukon, rich in gold rush history. Our Yukon and Denali Land & Sea Journeys include a Journey Host who will accompany your clients during the land portion of their trip.
Inside this insert you’ll find samples of our incredible Alaska Cruises and Land+Sea Journeys! For more, visit www.hollandamerica.com
So don’t forget – We ARE Alaska, and Holland America Line should be your first recommendation for Alaska Cruises and Land+Sea Journeys.
Bekkie
[email protected]. Call: (0)7780 490748
SALES CONTACTS
Reservations Online POLAR Online: via www.hollandamerica.co.uk
and click on partnerships
Reservations by phone: 0344 338 8600 Contact the Sales Team: 0344 338 8604 or email [email protected]


ISSUE 36 MARCH 2020
BREAKING NEW GROUND FOR THE TRAVEL TRADE IN SCOTLAND, NORTHERN IRELAND, NORTH OF ENGLAND & IOM
ESCORTED TOURS HIGHLIGHTS
RIVIERA CRUISES BIGGEST EVER RIVER CRUISE COLLECTION
FOCUS ON AUSTRALIA & NEW ZEALAND


Keep calm and travel on
Spring is always a welcome return after the long dark days of winter, however once again, the travel industry finds itself at the forefront of some huge challenges.
With the sad news of the collapse of Flybe and the COVID-19 virus affecting bookings and travel, the trade has an enormous task ahead of overcoming more crises.
So as we batten down the hatches, you will find plenty of news in this month’s issue,
including a Focus on Australia and New Zealand as well Highlights of Escorted Tours. And with all the flexible booking options now being offered by airlines and suppliers to tempt customers, hopefully we will all get through this. Stay strong.
@travelmatters.biz @TravelMatBiz @travelmattersbiz @travelmattersbiz Read last month’s issue online at... www.travelmatters.biz
Andrea Pellicci
Director
07766 010272 [email protected]
Travel MattersTM is published by GAH Publishing Ltd, 96 Craigleith Hill Crescent, Edinburgh, EH4 2JP
Gary Reavely
Director
07762 630057 [email protected]
Hilary Douglas
Director
07989 414454 [email protected]
All rights reserved. No part of this publication may be reproduced in whole or part without the prior permission of the copyright holder. All prices and data are correct at time of publication. Opinions expressed in Travel Matters are not necessarily those of the publisher and GAH Publishing does not accept responsibility for any mistakes that may occur.
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For magazine delivery and subscription enquiries, email [email protected]
This magazine can be recycled through your kerbside collection or at a local recycling point. Travel Matters is printed on paper sourced from managed forests where more trees are planted each year than are harvested. All printing inks are vegetable oil based, eco-friendly and all print is produced in conditions that are compliant with and certified to the ISO 14001 environmental standard.
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PUNTA CANA IT’S EVERYTHING YOU LOVE
Endless beaches followed by rows of palm trees and tropical fruits bursting with intense flavors. It’s another world in the Caribbean. Hundreds of reefs to explore and infinite tranquility on the beaches of Grand Palladium Palace Resort Spa & Casino.
Enjoy your stay with Infinite Indulgence®. It’s all included.
For more information, please contact your preferred tour operator, visit PALLADIUMHOTELGROUP.COM And discover the benefits of our affiliates program PALLADIUMCONNECT.COM
PUNTA CANA - DOMINICAN REPUBLIC
The Dominican Republic • Mexico • Italy • Jamaica • Brazil • Spain
GrandPalladiumPuntaCana


Inside Guide...
8 917
Spring Fling with Youtravel
26
Q&A with Qatar Airways’ Gary Kershaw
45
G Adventures - The wonder of Down Under
53
North America tours with Saga
64
Secrets of my Success - Irene Hays, Hays Travel
2 holidays in 1 journey - Icelandair
Celestyal - Greek Island hopping
24-31
Focus on Australia & New Zealand
40-55
Escorted Tours Highlights
50-51
The joys of spring with Abercrombie & Kent
60-61
Discover Ontario with North America Travel Service
18-19
New ‘neo’ era for AEGEAN
31
Wizards of Oz - Travel 2
33-36
Riviera - biggest ever River Cruise collection
49
WIN an Easter Hamper from Links Travel & Tours
57
CMV Summer 2021 Cruise Collection
59
Wake up & smell the flowers with DFDS
68
Added value with Holland America Line
MARCH 2020


OUR MAN IN THE NORTH REPORTS ON...
BLUE SKY, SUNSHINE AND PURE RELAXATION... it’s been a long winter. Treat yourself to a spring break with the World’s Best, and visit stunning Mediterranean cities, enjoy delicious local cuisines and meet lifelong new friends. Below are a couple of my personal favourites, or for our full calendar of itineraries, just visit www.crystalcruises.co.uk. See you soon!
If you would like to learn more about Crystal Cruises, just give me a call or send me an email: 07841 921533 | [email protected]
PALIAS TO PALAZZOS
CAPITALS OF CULTURE
MONTE CARLO TO VENICE
Voyage OCY200503-07
Crystal Serenity | 3 May 2020 | 7 nights Highlights: Monte Carlo, Rome, Sorrento, Taormina/Giardini Naxos, Dubrovnik and Venice (overnight).
Fares from £2,492 per person cruise only
(C3 Grade Stateroom)
VENICE TO BARCELONA
Voyage OCY200510-12
Crystal Serenity | 10 May 2020 | 12 nights Highlights: Venice (overnight), Dubrovnik, Kotor, Corfu, Siracusa, Sorrento, Rome, Monte Carlo (overnight) and Barcelona (overnight).
Fares from £4,228 per person cruise only
FOR FURTHER INFORMATION OR TO BOOK PLEASE CALL: O20 7399 7601 www.crystalcruises.co.uk
ABTA No.V8548
(C3 Grade Stateroom)
Fares are per person, cruise only in UK sterling based on double occupancy in the specified stateroom grade for the first two full-fare guests in stateroom and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject to change and availability and can be withdrawn at anytime. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 020 7399 7601 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. © 2019 Crystal Cruises, Inc., Ships' registry: The Bahamas.
Jon Schofield


NEWS
WIN a place on Palladium Hotel Group’s FAM trip
Palladium Hotel Group and TIPTO have joined forces for an exclusive training incentive, with the chance to win a place on Palladium’s 2020 Mexico FAM trip.
This seven-night FAM trip will visit the hotel group’s properties in Costa Mujeres and Riviera Maya, as well as allowing agents to explore the locale with selected excursions.
To be in with a chance
of winning, agents need to complete the new Palladium Hotel Group training module at www.tipto.co.uk, as well as register at Palladium Connect and complete all nine e-learning modules. On completion of this training content, agents will be automatically entered into the prize draw.
The incentive runs until 30th April 2020 and T&Cs apply.
Have fun at the Turkish Airlines Bowling Tournament
Turkish Airlines are inviting agents to their annual Turkish Airlines Bowling Tournament.
The Scottish/North East England leg of the Tournament will take place at Tenpin Glasgow, Braehead on 23rd April at 7pm with food and refreshments.
This year 138 destinations from 68 countries will be participating in the global event. The best team from each country will have a chance to represent their country in the Grand Final taking place in Istanbul 4th − 5th June 2020 and the Grand Final Champions will win a luxury vacation in Antalya.
To participate, agents should register their team of 3 agents at turkishairlinesbowling.com before 1st April 2020 and don’t forget a fun team name.
Spring fling
coming soon!
Get ready for our next campaign this Easter! Any booking that you make with Youtravel between 1st April and 30th April will automatically enter you in a thrilling prize draw to win fantastic prizes and allow you to take advantage of our exclusive hotel discounts!
Keep an eye on our social media to discover more details about the campaign's prizes and amazing offers!
@youtravel_official @youtravel.com.official
MARCH 2020
april 2020
book now to
win


2 Holidays in 1 Journey
Stopover in Iceland at no additional airfare
Reykjavik I Anchorage I Boston I Chicago I Denver I Edmonton I Minneapolis I Montreal I New York (JFK & Newark) Orlando I Philadelphia I Portland I Seattle I Toronto I Vancouver I Washington, D.C.
n Fly direct from London (Heathrow & Gatwick), Manchester, Glasgow and Dublin to Iceland with easy connections to North America.
n 23 kg checked luggage (Light fares excluded), 10 kg hand luggage, 32 in legroom, in-flight entertainment and more.
n Stopover in Iceland at no additional airfare. + icelandairacademy.com


The Voice of Travel in Scotland
Spring is in the Air
Well, can you believe we are 3 months into this year already? How time flies when you’re confronted with not
one, not two, not even three crises...
I think I have forgotten how many challenges we have been faced with so far this year - storms, sand clouds, Brexit and the biggest of all, of course, Coronavirus.
It really is a nightmare for us all, as these days people are able to access all types of news or hype, 24/7 and we have to deal with the hysteria that follows. Yes, Coronavirus is a worry but not to the extent some people have made it. Why are people cancelling holidays? We need to ensure our staff are amending and changing holidays rather than cancelling.
Join us for the
We as a travel industry need to stand united giving out the right messages to our clients. The only epidemic we have is hysteria, so stay positive and don’t let clients cancel. The great start to the beginning of the year we all had will come back if we keep a can-do attitude.
It was great to see so many people at the SPAA 90th Dinner. A good night was had by all and I personally enjoyed the event, after the addressing of
the haggis! I can now relax until next year’s Dinner.
The SPAA is not just about events. A lot of work in the background goes into political lobbying, supporting Associate members and being a sounding board for a huge variety of subjects. We are working with Edinburgh and Glasgow Airports around connectivity and as I mentioned in my speech at the Dinner, we need to help with the rail link into Glasgow and also the road links into Edinburgh.
I am conscious that I have not had sufficient time as the President to potentially touch base with members. I am really keen to find out if agents feel the SPAA could do more for them. With this in mind, we will host two dinners this year purely for agents - one in Glasgow and one in Edinburgh. At the dinners there will be a chance to discuss the issues we are all facing
and hopefully, collectively help each other. It’s great to have Barrhead, Hays and TUI shops as members now and this really strengthens our voice in Scotland from an agent’s point of view.
Our partnership with Planeterra is something new to us and we are about to start fundraising for our project in Dubrovnik, kicking off with a sponsored walk in conjunction with World Oceans Day on 8th June.
We are proposing to get as many travel people to do a beach walk on Sunday 7th June, which will be a great opportunity to get our families and friends together. In the week leading up to this, we are hoping to see as many businesses getting involved in some fundraising events – perhaps, in their workplace, like a coffee morning etc. We will be publishing the events on all SPAA platforms, so get your thinking caps on as to how to raise some funds!
In the meantime, if anyone wishes to raise anything, please feel free to email me on [email protected]
Have a great Easter and enjoy some time with family and friends.
Joanne, President SPAA
STAR EXHIBITION
Thursday 2nd April Kimpton Charlotte Square Hotel, Edinburgh
Exhibitors H Networking H Buffet & Bar PLUS WIN! some fabulous prizes!
Get you team ready for the annual
SPAA TRAVEL QUIZ
5th May 12th May 26th May 02 June
- Glasgow
- Edinburgh
- Aberdeen
- Quiz Final - Glasgow
For more information and to register for these events, please contact Janice - [email protected]
MARCH 2020


ASSOCIATE MEMBER NEWS BYTES
More choice with TUI
When it comes to booking a holiday,
as one of the biggest UK holiday
companies, TUI know everyone likes something different - so we’ve designed our getaways with customers in mind.
Our TUI SENSATORI resorts are all about luxury, while TUI BLUE FOR ALL hotels cater for everyone, and our TUI BLUE FOR TWO collection is just for adults. Plus, our destinations range from Spain and Italy to far-flung St Lucia and Mexico - not to mention city breaks. As well as an award-winning airline, we’ve teamed up with other tour operators to give your clients more choice on when and where they can fly.
For more information, contact:
Andrew Isherwood
National Account Manager – TUI 07903 764383 [email protected]
Osprey’s Theatre Breaks for 2020
In September, Osprey Holidays
launched their tailor-made UK
Theatre Breaks. This has grown from strength to strength and now in 2020, the programme has grown even further with direct access to hundreds of shows and attractions in the UK!
With 100% financial protection on every booking and over 45 years of experience working with the travel trade. Osprey’s UK breaks include travel by air, rail or ferry as well as hotel only options with theatre tickets, tours and excursions. All of which are fully bookable to the travel trade through their award winning team.
For more information, contact:
Sarah Black, Marketing Manager Osprey Holidays
0131 243 8081 www.ospreyholidays.com
There is a new Turkish Airlines team in town!
Meet Gokhan, Esin, Anna and Dilara from your local Turkish Airlines Sales Office in Edinburgh. Gokhan is the General Manager for Scotland, Esin the Sales and Marketing Executive, Anna will be acting as your new Airline Rep and Dilara provides Marketing Support.
Turkish Airlines offers connections to more than 300 destinations worldwide with daily flights to Istanbul
from Edinburgh, Manchester, Birmingham, London and Dublin. Fly with us and discover rich heritage of European and Asian cultures intertwining for centuries. Enjoy a stopover in Istanbul with a complimentary hotel stay
on us (T&Cs apply). Choose an unforgettable experience while travelling Business class to one of the most desired holiday destinations: Maldives, Bali, Mauritius and Seychelles and many more.
If there is anything we can help you with, please do not hesitate to get in touch, we are here for you!
Contact us on:
T: 0131 333 1282 Email: edi.marketing@ thy.com
Bedsonline are your one stop holiday shop
We are a trade only supplier with a fantastic user-friendly website, with over 40 years’ experience supporting the travel trade, offering you and your clients so much more than a bed.
• 90,000 directly contracted hotels
• 170,000 hotels including the UK and airport hotels
• 22,000 transfer locations worldwide including private
taxi, shuttle, mini-van and limousines
• 18,000 activities from hop on hop off tours, desert
safaris, river cruises to helicopter tours
• Theatre tickets, theme park tickets and airport lounges
are all available via the activities tab on the website
• All of our hotels are safety and quality audited
• Fantastic commission rates on all product
Simply login to our user-friendly website to see for yourself the extensive range of products we have to offer you at www.bedsonline.com
To find out, more simply contact me:
Nicola McCreadie
Key Account Manager
Scotland & North East
Tel. 07545 900 883
Email: [email protected]
MARCH 2020


NEWS
MARCH 2020
23 MARCH
YouTravel Mediterranean Nights Roadshow
Belfast
24 MARCH
Face to Face with TIPTO, Edinburgh
31 MARCH
Face to Face with TIPTO, Belfast
APRIL 2020
02 APRIL
STAR Exhibition
Kimpton Charlotte Square, Edinburgh
06 APRIL
CMV Magellan ship visit, Belfast
08 APRIL
Launch event of Silversea’s Silver Moon, Belfast
08 APRIL
St Lucia Roadshow, Belfast 21 APRIL
Launch event of Silversea’s Silver Moon, Glasgow
23 APRIL
Visit California STAR Quiz, Belfast
23 APRIL
Turkish Airlines 2020 Bowling Tournament, Glasgow
28 APRIL
Fuerteventura Roadshow, Glasgow
29 APRIL
Latin America Roadshow, Glasgow
MAY 2020
05 MAY
SPAA Glasgow Quiz
06 MAY
Visit California STAR Quiz, Edinburgh
12 MAY
SPAA Edinburgh Quiz
15 MAY
CMV Magellan ship visit, Dundee
20 MAY
CMV Marco Polo ship visit, Belfast
26 MAY
SPAA Aberdeen Quiz
Douglas Hotel, Aberdeen
31 MAY
CMV Magellan ship visit, Newcastle
JUNE 2020
02 JUNE
SPAA Quiz Final
Glasgow
02 JUNE
Bright Travel Training event, Glasgow
18 JUNE
SPAA Summer in the City
Glasgow
19 JUNE
CMV Columbus ship visit, Invergordon
22 JUNE
CMV Columbus ship visit, Belfast
23 JUNE
CMV Magellan ship visit, Greenock
25 JUNE
Events for Travel Luxury Hotels Roadshow Belfast
JULY 2020
06 JULY
Youtravel - Americas & Caribbean Roadshow, Glasgow
07 JULY
Youtravel - Americas & Caribbean Roadshow, Newcastle
AUGUST 2020
20 AUGUST
SPAA Golf Day
Lanark Golf Course
SEPTEMBER 2020
03 SEPTEMBER
Sparkle Awards
Principal George Hotel, Edinburgh
08 SEPTEMBER
CMV Magellan ship visit, Invergordon
10 SEPTEMBER
STAR Exhibition
Douglas Hotel, Aberdeen
10 SEPTEMBER
CMV Marco Polo ship visit, Newcastle
11 SEPTEMBER
CMV Marco Polo ship visit, Aberdeen
14 SEPTEMBER
Events for Travel Luxury Hotels Roadshow, Aberdeen
15 SEPTEMBER
Events for Travel Luxury Hotels Roadshow Glasgow
16 SEPTEMBER
Events for Travel Luxury Hotels Roadshow, Edinburgh
17 SEPTEMBER
Events for Travel Luxury Hotels Roadshow, Durham
OCTOBER 2020
12 OCTOBER
CMV Marco Polo ship visit, Newcastle
NOVEMBER 2020
05 NOVEMBER
SPAA Annual Travel Awards
Doubletree Hilton Hotel, Glasgow
DECEMBER 2020
01 DECEMBER
STAR Exhibition
Doubletree Hilton, Glasgow
10 DECEMBER
SPAA AGM & Christmas Lunch, Glasgow
SILVERSEA CRUISES TO HOST LAUNCH PARTY
Silversea Cruises is
inviting agents to a launch party for its new ship, Silver Moon.
The cruise line will head
to Belfast on 8th April and will host agents in the Observatory at the Grand Central Hotel.
An event will also be held in Glasgow on 21st April, at the Blythswood Square Hotel. Both events will start at 6:30pm.
To register to attend, email Amanda Middler on [email protected]
I HAVE AN INSANE CALLING TO BE SOMEWHERE I’M NOT
MARCH 2020
DATES
FOR YOUR
DIARY


INTRODUCING EMERALD AZZURRA
ADRIATIC COAST • RED SEA • MEDITERRANEAN
Pool Area
Reflections Restaurant
Yacht Suite
We are delighted to announce the launch of our brand new innovative super-yacht, Emerald Azzurra, which promises to exceed all yacht cruising expectations. Guests will explore fascinating ports and harbours that only smaller yachts can reach.
Choosing from one of more than 25 itineraries your customers can take in the stunning Adriatic Coast, the Red Sea and the Mediterranean, sailing on board our beautifully appointed new super-yacht.
To celebrate the launch, we have a strictly limited number of Earlybird Fares available on our inaugural 2021/22 season. Order your free brochure today with Tradegate or request a quote by calling us on 0808 115 0469, and get your customers ready to discover intimate and luxurious yacht cruising.
Included in the cruise
Return economy flights from
London Heathrow (regional
departures available on request) Airport transfers to and from the yacht Breakfast, lunch and dinner on board Complimentary wine, beer and soft drinks to accompany lunch and dinner State-of-the-art coffee machines
and tea stations
Complimentary water, restocked daily
First-class service from an English-speaking crew Knowledgeable local guides Exclusive EmeraldPLUS and EmeraldACTIVE experiences
A range of excursions in key ports Complimentary Wi-Fi on board All airport taxes and port charges ABTA & ATOL protected
PLUS all gratuities on board are taken care of
■
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8-Day
Croatia in Depth Dubrovnik, Croatia > Venice, Italy Departing: Sep 2021 – Sep 2022
From £3,445 per person
8-Day French & Italian Rivieras with Corsica Civitavecchia (Rome), Italy > Nice, France Departing: Aug 2021 – Oct 2022
From £2,965 per person
RIVER REWARDS & MORE
EARN luxury gifts for EVERY booking you make www.riverrewards.cruises
WIN A BEACH BAG
Simply complete our brand new online training module. Visit the Agent Portal at www.emeraldwaterways.co.uk
Call 0808 115 0469 or visit emeraldyachtcruises.co.uk
or contact your local Sales Manager at [email protected]
Terms & conditions: All our holidays are subject to availability. Prices are correct at the time of going to print (2nd March 2020) and are per person based on two people sharing our lowest priced available Oceanview Stateroom in low season and is based on an Earlybird fare. Supplements apply for single travellers, upgraded cabins and other departure dates. Earlybird fares are limited in number and once sold out the full fare will apply. Our offers are not combinable and we reserve the right to withdraw our offers at any time. Our itineraries, hotels, departure dates and inclusions are subject to change. All images of Emerald Azzurra are artist impressions and on board facilities and sizes are subject to change until the yacht build is complete in June 2021. For full terms and conditions refer to our 2021 & 2022 Emerald Yacht Cruises brochure or visit emeraldyachtcruises.co.uk. E&OE.
INAUGURAL SEASON
NOW ON SALE


An Expert City Break Guide
Boasting a rich history, world famous sights and attractions, amazing shopping, a huge choice of places to eat and an atmosphere that is second to none, Turkey’s economic, cultural and historical centre is one of the world’s most unique city breaks.
Despite being Europe’s largest city
and one of the world’s most populous, Istanbul’s main attractions are all contained within the centre so travellers don’t need to venture far to see all the major attractions. They even get to take in two continents in one city – straddling the Bosphorus Straits, Istanbul sits in both Europe and Asia!
TOP TIPS
• Take to the waterways: As the only sea route between the Black Sea and the Mediterranean, the Bosphorus
is one of the busiest waterways in the world. While the large Istanbul ferries that cross the river are very cheap, there are many other ways to experience the Turkish Straits. Advise your clients to take a Bosphorus cruise so they can see the city from
a unique perspective – great by day or night.
• Go under as well as over: The Galata Bridge spans the famous Golden Horn of Istanbul and is a popular sunset walk to see the city at its prettiest. After capturing the setting sun from one of the most photographed spots in the city, travellers in the know
will head underneath the bridge.
Here you’ll find a huge choice of restaurants, bars and cafes serving food all day and night – perfect for sitting back, relaxing and taking in the hustle and bustle of the city.
• Soak it all up: For a truly authentic experience like no other, a Turkish bath (hamam) in one of the many public baths will leave you feeling refreshed and rejuvenated.
• Advice: In order to prevent communi- cation issues, it is advisable to ask the hotel to give a Turkish translation of the destination and address, especially if your clients are going somewhere specific and also for the hotel location on return too.
PLACES TO VISIT
• The Grand Bazaar is one of the largest and oldest covered markets in the world. It boasts over 4,000 shops across 61 streets, attracting between 250,000 and 400,000 visitors daily (closed Sunday). While it’s a must-see spot in Istanbul, it can be easy to get lost when inside, so advise clients to remember the name of the entrance they came through as this will help them get back out!
Fun fact... In 2012, the famous rooftop motorcycle chase scene in the James Bond movie Skyfall was filmed in the Grand Bazaar!
• The Hagia Sophia (it means Holy Wisdom) is a great architectural
feat with an incredible history. Completed in 537 AD, it was originally a Greek Orthodox cathedral, then later became a mosque and is now a museum that draws visitors from all over the world.
• The Blue Mosque was built beside the Hagia Sophia and is one of the world’s most famous buildings and religious sites. Constructed between 1609 and 1616, it features six minarets and a visit to see it should form a part of any trip to Istanbul. While visitors are very welcome, it is closed to non- worshipers for around half an hour during the five daily prayers.
There is a famous Turkish proverb that says - ‘Every guest is a gift from God’ – this is brought to life in Istanbul through the unique hospitality, atmosphere and world class travel experience on offer.
Turkish Airlines flies directly
to Istanbul with daily flights from Edinburgh, Manchester, Birmingham, London and Dublin.
Passengers not only enjoy excellent inflight services and amenities but also a generous baggage allowance in both Business and Economy class. Turkish Airlines currently flies to 319 destinations in 127 countries.
MARCH 2020
Istanbul




NEWS
First Corporate MD for Travel Counsellors
Travel Counsellors has appointed Kieran Hartwell as its first managing director for Travel Counsellors for Business.
As Corporate MD, Kieran
will be responsible for shaping its strategy
over the next five years
and identifying the right investments to support
its network of corporate travel specialists and clients.
Kieran has more than ten years of corporate travel experience, including chief commercial officer for US-based Travel and Transport and president of Radius Travel.
Global travel supply:
600,000+ accommodations in 200+ countries
35+ types of accommodation including vacation rentals
500+ airlines covering more than 6,500+ airports
175+ car rental companies with a presence in 3,000+ rental car locations
70,000+ tours, activities, attractions, and adventures
24 hour customer support:
Dedicated travel agent sales support
LEARN TO TRAVEL...
...TRAVEL TO LEARN
MARCH 2020
ITC expands sales team
ITC Travel Group has appointed Chris Redfern as Head of Sales, covering the North of England.
Chris, who has
held various roles
including with
Jet2holidays and
Palladium Hotels,
will oversee sales
for the group’s
brands, including Inspiring Travel Company, Rainbow Tours, Regent Holidays and Spectate.
He will be supported by Abi Hyslop, Head of Trade Relations. The announcement follows ITC Travel Group’s recent appointment of Jason Hilton as Sales Director.
expedia.uk/TAAP
Agent Support – 0203 027 9793 (option1) [email protected]


Celestyal Cruises
Best Cruise Line for Service


AEGEAN UNVEILS NEW ‘NEO’ ERA
2020 marks a significant step forward for AEGEAN, with
the launch of a new fleet of state-of-the-art aircraft and a rebrand.
To celebrate, a launch event was held to unveil the new livery and branding and showcase the delivery of the
first three next generation Airbus A320neo, which are equipped with Pratt & Whitney engines – the latest
in cutting-edge aviation technology. In attendance were the Greek Prime Minister Kyriakos Mitsotakis, as well as AEGEAN Chairman Eftychios Vassilakis and CEO Dimitris Gerogiannis.
AEGEAN has already expanded the initial order to a further 12 aircraft, with a total of 46 planned by 2025 and the option to add 12 extra aircraft – making
it the largest private investment in Greece. This will take the entire fleet
to 65 aircraft, which will see the introduction of 1.5 million seats and allow the airline to expand the AEGEAN network throughout 44 countries and 155 destinations in 2020.
The ‘neo’ event was also an important moment for AEGEAN to reinforce
its position on sustainability and protecting the environment. With each aircraft consuming 15-20% less fuel, this translates into an impressive 19- 23% reduction in CO2 per seat. This will also see 50% less NOx and a reduction in the noise footprint - resulting in an additional 2 hours of flight time and improved aircraft range from 600 to 1500km, extending AEGEAN’s global reach even further.
Improvements in sustainability will also be visible throughout the cabin. With
a re-imagined seating configuration, the new, lightweight seats combine ergonomics with extra comfort and modern aesthetics. These will also have reusable or fully recycled service kits, to minimise disposable plastics.
From everyone at AEGEAN, we look forward to welcoming you on board our ‘neo’ era in air travel.
MARCH 2020


WE’RE FLYING HIGHER THAN EVER
YOU VOTED US BEST REGIONAL AIRLINE IN EUROPE FOR THE 10TH TIME
We’ve been flying together for over 20 years and in that time, you’ve recognised us as
the Best Regional Airline in Europe for the 10th time and our ninth consecutive year.
Once again, we are honoured to receive this award and delighted that our dedication to Greek hospitality has been recognised during our special 20th anniversary.
aegeanair.com


NEWS
Best airports in the UK
Glasgow Airport has been named the best airport in the UK, followed by London Heathrow and George Best Belfast City Airport, according to The Points Guy UK (TPG UK) in its inaugural annual report.
TPG UK undertook an extensive review of the largest 20 airports across the UK and gave each a score out of 100, rating three criteria; amenities, commute and on-time flights. Nicky Kelvin, Director of Content at The Points Guy UK commented: “With a solid score across both commute
and on-time categories, Glasgow Airport comes out as our champion. Heathrow, taking silver, was head and shoulders above the rest when it came to amenities, with the plethora of lounges, spas and restaurants – but this wasn’t enough to carry their particularly low commute score.”
TPG UK says a special mention must go to George Best Belfast City Airport, which came out on top in two categories - commute and on-time flight performance.
Loganair flights take off
Loganair services between Cardiff and Glasgow took off on 27th February, the first air connection between the two cities since October 2019.
The year-round service, on board Loganair’s 49-seat Embraer 145 jet aircraft, has a flight time of one hour and 15 minutes and operates up to eight times a week.
Loganair’s new flight to Haugesund has also commenced from Aberdeen International Airport. Operating year-round, four times a week on a Monday, Thursday, Friday and Sunday, Haugesund is the fourth route to Norway from Aberdeen including Oslo, Stavanger and Bergen.
Tourism roadshows encourage industry participation
Tourism NI has hosted a series of roadshows across Northern Ireland to showcase the new tourism experience brand Northern Ireland - Embrace a Giant Spirit.
The roadshows mark the start of a ten year campaign
to support the tourism sector and the local economy by developing new authentic experiences that can be promoted to the travel trade and consumers throughout the world.
Tourism NI Chief Executive John McGrillen said: “As our new brand starts to roll out across Northern Ireland, the Republic of Ireland and in our international markets, we have been delighted at the warm response here at home.
“We have developed a unique and special platform that can be used by everyone across the industry who offers a quality experience to visitors, from guided tours to major attractions.
“The brand communicates the essence of what it is to experience Northern Ireland’s rich heritage and culture and to experience the warm welcome that is offered to our visitors across the country.”
The roadshows highlighted how to get involved through
the use of brand materials, business audits, Tourism NI’s enterprise development programme as well as participation in trade shows, campaigns, media visits and digital promotions.
Pictured L-R at the event in the Stormont Hotel are;
Brona Moffett, National Museums NI, Ciaran Doherty, Tourism Ireland, John McGrillen, Tourism NI and Janet Hamilton, Quaint Cottages Greyabbey.
The top five airports in the UK according to TPG UK’s results are:
Glasgow Airport
London Heathrow Airport George Best Belfast City Airport Newcastle Airport
Edinburgh Airport
MARCH 2020




ROCK ROYALTY SERVICE AT HARD ROCK HOTEL TENERIFE
Located off the northwest coast
of Africa in the Atlantic Ocean, the volcanic island of Tenerife is the largest of the Canary Islands and one of the most fascinating destinations in the world.
With fantastic weather throughout the year and a large number of beaches to choose from, Hard Rock Hotel Tenerife is located on the sunny coast near Adeje and faces the sea. The hotel proudly boasts two stunning swimming pools and access to the natural lagoon, as well as a great variety of amenities.
Being a rock star isn’t the same as becoming a legend. Take another step on the path to fame and exclusivity at Hard Rock Hotel Tenerife and become part of the rock elite with its Rock Royalty Brand.
Be pampered in the Rock Royalty suites, located on the 13th, 14th and 15th floors of the Nirvana Tower. Enjoy an upgraded experience with exclusive amenities and VIP services, including
a private concierge service, a VIP reception desk and privileged access to a spectacular lounge boasting superb views of the Atlantic Ocean.
Modern furniture, warm wood tones, carpet flooring and large bathroom are all about comfort. The Rock Star Suite is a spectacular presidential Suite which offers a first-class experience with VIP treatment. For whatever else you may need, just ask your butler.
You can relax in its private area, Rock Royalty Lounge and enjoy a selection of premium snacks and appetizers, paired with top wines and cocktails full of flavour and colour, all of which provides a true taste of glamour.
In addition, Rock Royalty’s guests have plenty of exclusive services such as free entrance to the Rock Spa® thermal circuit, a packing and unpacking service in the room, personal booking services and much more to make their stay amplified.
MARCH 2020


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Hard Rock Hotel Tenerife is a cutting edge, luxurious hotel combining the style with the vibrant atmosphere the island has to offer. With the finest signature dining and bars, an amazing spa, swimming pools for all ages, unique entertainment and personalized service, Hard Rock Hotel Tenerife is the best choice to live an unforgettable holiday.
ROCK ROYALTY DELUXE
Discover the rewards offered for every reservation made when participating in the loyalty program at PALLADIUMCONNECT.COM
HRHTENERIFE.COM


AUSTRALIA & NEW ZEALAND
Fred. Olsen Cruise Lines
helps fund relief efforts
Guests, staff and crew aboard Fred. Olsen Cruise Lines’ ship Boudicca and at its Head Office in Ipswich, have raised £5,000 to help fund relief efforts in Kangaroo Island.
Guests and crew united in a joint mission to raise funds to support the relief effort and organised a fundraising event on deck with a number of stalls and games and a live performance by the Boudicca Orchestra. In addition, a silent auction was held offering guests the chance to
bid for a navigational chart of Australia, signed by the Senior Bridge Officers, with the whole event raising over £3,500.
At the head office, employees from Fred. Olsen Ltd and Fred. Olsen Cruise Lines held a dress down day, bake sale and a raffle, taking the total raised to £5,000. The funds will be split equally between the Kangaroo Island Wildlife Park, which has taken in hundreds of injured koalas and native wildlife whose habitat has been destroyed by fire and the South Australian Bushfire Appeal, which is supporting communities directly affected by the fires in Southern Australia and Kangaroo Island.
A&K pledges
support for Australia
Following the devastating bushfires in Australia, Abercrombie & Kent has pledged $100,000 AUD to support relief efforts in the country, en- compassed from its offices around the world and its philanthropic arm, Abercrombie & Kent Philanthropy (AKP). The funds are being used
to support Australian charities leading the humanitarian and wildlife relief efforts, including the Red Cross and RSPCA.
In addition, A&K’s Australian based staff are being encouraged to use volunteer Community Service days to provide support where possible. However, at almost 3 million square miles, Australia is roughly the size of the U.S. mainland, which means a huge section of the country has not
been impacted and most tourism businesses are still open. Areas that have not been affected by fires include Queensland’s Sunshine Coast and Whitsundays, the Hunter Valley and North Coast of New South Wales, Victoria’s Great Ocean Road and Phillip Island and Western Australia’s Coral Coast.
Abercrombie & Kent offers tailor-made holidays to Australia which can include exclusive behind- the-scenes access to Sydney Opera House,
a helicopter tour around the Hunter Valley’s vineyards or a sheep-shearing lesson on a family ranch.
For clients who want to experience Classic Australia, the operator offers a variety of options including a cruise around Sydney’s harbour,
dining in the desert under the stars, gazing at Uluru (Ayers Rock), before rising early to watch the sunrise over this remarkable landscape; going walkabout in a UNESCO World Heritage rainforest with a local bushman guide; sailing and snorkelling on the Great Barrier Reef and exploring Melbourne.
Barrhead Travel supports partners
Down Under
Barrhead Travel invited customers to
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a weekend-long ‘Down Under’ campaign n
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On 26th January, the country united to celebrate ‘everything that’s great about being Australian.’ The Barrhead Travel network also came together to showcase the best itineraries in unaffected areas whilst fundraising for those that are.
A marketing campaign pack was rolled out to each branch which included in-store displays and an educational piece to highlight to customers all the country has to offer. Head office employees also participated in a ‘Dress Down Under’ day, donating to the Australian Red Cross Disaster Relief and Recovery for their participation.
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MARCH 2020


AUSTRALIA & NEW ZEALAND
New campaign rolled out
Tourism Australia has launched the first phase of its new international recovery campaign, ‘There’s Still Nothing Like Australia’.
Sapphire Princess to sail ‘down under’
Princess Cruises has announced plans to increase by six months the Australia and New Zealand season of the 2,670-guest Sapphire Princess.
The ship will now arrive in Australia on 1st May, 2020 and sail down under for 12 months.
This adds a total of 47 new cruises from five major Australian cities to the season. The ship was previously scheduled to sail in Asia from May-October.
Sapphire Princess will arrive into Perth (Fremantle) following a multi-million dollar refurbishment.
The new campaign, which is based on the country’s long- standing and successful global campaign - ‘There’s Nothing Like Australia’, is supported with the $25 million allocated to Tourism Australia through the Australian Government’s National Bushfire Recovery Fund and aims to stimulate demand in the short-term and gradually rebuild Australia’s reputation as a desirable destination.
Since the launch of 'There’s Nothing Like Australia' in 2010, international tourism spend has grown by more than $19 billion.
MARCH 2020
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AUSTRALIA & NEW ZEALAND
&
Travel Matters speaks to
Gary Kershaw
Country Manager UK & Ireland, Qatar Airways
Tell us about your market ex-UK via Doha to Australia and New Zealand?
Our Australia and New Zealand routes (Adelaide, Canberra, Melbourne, Perth, Sydney and Auckland) remain extremely popular. Last year we celebrated ten years of Qatar Airways flying to Australia, during which we’ve carried over 5.2 million passengers between the Antipodes and Doha.
Our award-winning hub, Hamad International Airport, makes onward connections smooth and seamless, so it’s a convenient option for those wishing to travel the 20 hours plus journey from the UK to that part of the world.
How many flights do you operate?
We currently operate a daily flight from Edinburgh to Doha (which increased to double-daily on Monday, Wednesday and Friday during the busy summer season last year), connecting passengers with over 170 destinations across our network.
What would you say are the major USPs of flying Qatar?
We’re very proud to be the only airline to have been awarded ‘Airline of the Year’ by the prestigious Skytrax five times, while our business class product (Qsuite) is consistently ranked as one
of the best, if not the best, in the world. Aside from that, Qatar Airways operates one of the youngest fleets
in the world, meaning our passengers experience a journey that’s quieter, more fuel efficient and altogether
more comfortable.
Given you are about to go double daily from EDI – does this open up a lot more connecting opportunities?
Absolutely – from Doha passengers can connect to over 170 destinations. Being one of the fastest growing airlines, we’re constantly adding to our network. For example, this year we’re launching Osaka, Japan and Cebu in the Philippines.
What has Doha got to offer the traveller as a stop off on the way to Australia and New Zealand?
Doha offers a unique opportunity
to experience authentic Arabic hospitality; from the sensory delights of Souk Waqif to its world-class culinary scene.
Even if you only have two or three days, there’s plenty to explore. I always recommend a visit to the National Museum of Qatar, which opened last year. The building has been built in the image of a desert rose so it is a real sight to behold.
Doha is also increasing its status as a host for major sporting events.
The Qatar Total Open Tennis Tournament is currently taking place in the Qatari capital, while next
month the city will welcome the inaugural Qatar Airways International Tournament and then later in the year, the FIFA Club World Cup for the second successive year.
You are scheduling the A350 from EDI – why is this such a great aircraft for agents to sell?
The A350 truly makes travelling a joy. Passengers will appreciate that it’s more spacious than most aircraft, plus its seats have been designed ergonomically for maximum comfort, including in economy.
But the real magic is in the innovations less immediately obvious to travellers - such as the ambient LED mood lighting which changes depending on the time of day.
The fuselage is also made from carbon fibre which lowers the cabin pressure, while the air filtering system works to refresh the air every two minutes.
All these little technologies mean that passengers arrive at their destination feeling refreshed – which we all appreciate when traversing multiple time zones!
MARCH 2020


Experience comfort like never before
Settle beneath warm burgundy hues and stretch out beneath your luxurious, quilted duvet. Drift off in the perfect comfort of your sumptuous Qsuite lie-flat double bed. Fly with Qatar Airways and experience comfort like never before.
Visit qatarairways.com


AUSTRALIA & NEW ZEALAND
NEW AREA MANAGER FOR AIR NEW ZEALAND
Air New Zealand has appointed Jorge Flores-Garcia as Area Manager UK & Europe, commencing April 2020.
Flores-Garcia, who has been with the airline since 2015 and is currently Manager Sales UK & Europe, will succeed Jo Copestake, General Manager UK and Europe, who will move to New Zealand to become Regional General Manager NZ Distribution & Corporate.
This winter, Air New Zealand will be closing its London route to concentrate on their gateway strategy. Flores-Garcia comments: “I’m delighted to be taking on the role of Area Manager UK and Europe at Air New Zealand and very excited to be leading a team of hugely talented individuals in a significant sales region.
“Our focus will be on driving the gateway strategy alongside our partner airlines to continue to drive traffic to New Zealand. With 14 gateways – via the east and west – we offer more ways to New Zealand than ever before.”
From October, passengers will be able to fly to New Zealand via Asia or the Americas on a partner airline, before connecting onto an Air New Zealand service into Auckland.
TIAKI CARE FOR NEW ZEALAND
On a recent trip to New Zealand, Prince Charles and Camilla, the Duchess of Cornwall were given an insight into the environmental awareness and diversity that the country has to offer.
As well as attending official engagements, the couple experienced elements of New Zealand’s Tiaki Care for
New Zealand campaign - a tourism industry initiative that encourages visitors and New Zealanders to act as guardians of Aotearoa – its people, culture and natural environment. Now in its second year, the campaign focuses on protecting nature, keeping New Zealand clean, driving carefully, being prepared and showing respect.
Kicking off in Tamaki Makaurau Auckland, New Zealand’s largest city, the royals were given an insight into how New Zealand is tackling the war against plastics. New Zealand has 15,000 kilometres of coastline, the ninth longest in the world and Prince Charles took a boat ride with Sea Cleaners, a voluntary organisation working to preserve New Zealand’s marine environment and educate people on eco-friendly rubbish disposal.
The Prince also visited Critical Design, a social enterprise focused on achieving environmental sustainability by using technology to create new products out of recyclable materials including plastic pipes, fishing nets and car bumpers.
Sustainability and innovation were also at the forefront during a tour of Auckland’s waterfront where urban redevelopment is underway as the city prepares to host the next America’s Cup regatta in 2021.
Prince Charles also visited the small seaside town of Kaikōura, on the north east coast of the South Island, famed for whale watching. Kaikōura is one of New Zealand’s top nature tourism destinations and welcomes hundreds of thousands of visitors every year for whale-watching and adventures
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MARCH 2020
© Chris-McLennan
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© Tourism New Zealand


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AUSTRALIA & NEW ZEALAND
Travel 2 & Princess Cruises Fam trip To Australia
FAM TRIP REVIEW
by GILLIAN STEWART, Hays Travel, Dundee
GETTING THERE
We departed Heathrow on board Qantas, with a touchdown in Singapore. Flying in economy, seats were spacious and the in-flight entertainment system offered plenty of choice. The crew were amazing and they even gave us a tour of the aircraft.
We did have a delay from Singapore
to Sydney - however, Qantas were amazing and provided overnight ac- commodation - with the added bonus that we got to explore Singapore! I would definitely recommend a 2-night stopover here for clients.
HIGHLIGHTS
Once we arrived in Sydney, we were whisked away to the Shangri La Hotel for breakfast on the 36th Floor - with amazing panoramic views of The Harbour and the Opera House - this should be on everyone’s list of things to do!
The 4-star Chateau Elan Hunter Valley Resort was stunning; touring the variety of wineries from Leogate to Tulloch’s; the 3am early start for a magical hot air balloon ride over Hunter Valley.... wow!
ON BOARD PRINCESS CRUISES’ MAJESTIC PRINCESS
Then we were off for 10-nights on board Majestic Princess. The majority of cabins feature a balcony, making it feel more spacious and a great place to relax.
Movies under the Stars - there is
a massive outdoor movie screen located on the pool deck where
you can get comfortable on a sun lounger with a fleece blanket and enjoy complimentary freshly-popped popcorn. During days at sea, they show live concerts. There are two pools - the Hollywood Pool Club, an under-cover adults’ only pool with cabanas overlooking the ocean and the main pool on the upper deck of the ship, with plenty of sun loungers.
The Atrium is made of beautiful gold coloured marble, magnificent floating staircases and a stained glass dome. You can enjoy a coffee from the International Café while watching musicians, acrobats and jugglers performing there.
There are many dining options to choose from including the World Fresh Marketplace buffet with a huge
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ATTRACTIONS ON THE QUEENSLAND COAST CRUISE
Brisbane - The Lone Pine Koala Sanctuary - fabulous experience visiting rescued Koalas and having the chance to hold them; getting up close and personal with Kangaroos.
Airlie Beach; Yorkeys Knob; Kuranda Sky Rail; Port Douglas and Quicksilver - all great places to visit.
The Great Barrier Reef was everyone’s favourite day. We were able to snorkel, scuba dive, get on board a submarine and could even take a helicopter ride over the reef.
Overall this was a fantastic first cruise for me and anyone who wants to go to Australia. For me, Travel 2 & Princess Cruises definitely go out of their way to provide you and your clients with the most amazing experiences.
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Chopsticks Noodle Bar. There are also speciality dining options on board,
at an additional cost - including Harmony – the one Michelin Star Cantonese restaurant - to the
Crown Grill.
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Visit OneSourceCruises.com for more information. Follow us on Facebook @PrincessUKSales
*Terms and Conditions apply. Prices and availability subject to change. Correct at time of going to print.
with up to
£400
off your roundtrip flights on selected cruises*
OFFER ENDS 30 APRIL
PP


QATAR AIRWAYS HELD A ‘DATE IN DOHA’ EVENT FOR AGENTS IN EDINBURGH
MARCH 2020


Riviera Travel launch biggest ever river cruise collection for 2021
• Our biggest ever selection of river cruise itineraries
• Our biggest ever selection of itineraries for Solo travellers
• Our biggest choice of departure dates
Amsterdam, Cologne and the Best of Holland & Flanders
New
8 days from only £1,519
The Blue Danube – Vienna, Budapest & Salzburg
8 days from only £1,149
April to October 2021
April to October 2021


Exceptional on-board facilities
Riviera Travel’s fleet of cruise ships is the youngest in Europe and one of the most advanced, so an unforgettable experience is assured.
Riverview Kitchen
For a more intimate setting the Stern Bar transforms into our ‘chef’s restaurant’, with seating for no more than 28 diners. Take in fantastic panoramic views as the chefs present their signature dishes.
Sun deck
Admire the river scenery from the comfort of a sun lounger, enjoy a round on the putting green or take a dip in the splash pool.
Cabins with no single supplement
We have a number of cabins on every sailing that have no single supplement. These are double cabins used for single occupancy.
French balcony cabins
On the upper and middle decks, cabins measuring up to 183 square feet feature full floor-to-ceiling glass doors that slide away to create a French balcony, so you can enjoy the panoramic views.
Deluxe balcony suites
Enjoy even more generous space and comfort with a deluxe balcony suite. Located on the upper deck, and measuring up to a staggering 312 square feet – 50% larger than our standard suites. What’s more, there is a private full balcony with table and chairs – perfect for an al fresco breakfast.


Massage, hair or nail salon
For an additional charge, customers can treat themselves to a relaxing massage or enjoy a hair or nail treatment.
Fitness room
Enjoy keeping up with your exercise routine with our well-equipped on-board fitness centre.
Restaurant
With a variety of fine dining experiences from sumptuous breakfasts to superb buffet lunches and fine four-course dinners, our menus feature international classics and regional specialties. We keep it relaxed in our restaurant with the dress code being smart casual. There is no set seating or dining time (except for gala dinners).
Public spaces
Enjoy our stunning public spaces where customers can take in the views as we cruise along the river.


New for 2021, we are delighted to
introduce Riviera Plus. Customers in
all deluxe and superior suites and all upper-deck cabins
will benefit from a wealth of unique, new benefits including:
Smart handset with maps, translator, currency converter, unlimited calls, text messages and internet usage, on-board or ashore
L’Occitane en Provence toiletries for that extra touch of luxury
Bottle of chilled Prosecco on arrival
Platter of fresh seasonal fruits during the cruise
An aperitif each evening, with our compliments
Save
To celebrate our biggest ever river cruise launch, we’re offering £200 per person off any cabin
£200
with our early booking offer*
pp when you book a 2021 European
river cruise of 8 days or more.
Offer ends 30 April 2020
BRAND NEW SHIP
Five-star MS Lord Tennyson
Launching in April 2021, our latest Swiss-built boutique river cruise ship will benefit from all of the excellent amenities and attention to detail that guests have come to expect from Riviera Travel. With 88 beautifully appointed cabins and suites, all benefitting from river views, the ship is perfectly sized for creating a relaxed yet convivial atmosphere on board.
Lord Tennyson and his celebrated collection of poems inspired the name for the newest addition to Riviera Travel’s literary inspired fleet.
BRAND NEW ITINERARY
Amsterdam, Cologne and
the Best of Holland & Flanders
Following feedback from our customers who have enjoyed cruising around Holland and Belgium in the springtime with us, we have introduced a brand new 7-night itinerary enabling guests to visit these wonderful destinations throughout the season.
With visits to iconic cities like Cologne and Amsterdam as well as quaint towns such as Ghent and Antwerp, there is fabulous blend of scenery, history, arts and gastronomy to savour.
Emma Rodgers – Sales Development Manager, North & Scotland
Call for training and events on: 07498 561 258 or email: [email protected]
Contact us for further details or for agency sales support
Call agency sales for support: 01283 744307 Call reservations to book: 01283 744370 Email: [email protected] Book online: www.rivieratravel.co.uk/agents
Riviera Travel booking terms and conditions apply. Prices are per person and correct at time of print. *See website for terms and conditions. ABTA No. V4744
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Fancy spending a night under the stars?
Your clients can escape the obvious and experience the extraordinary on a bespoke luxury honeymoon with Exsus Travel. From sleeping in a four-poster bed under the stars on an African safari to staying in a beautiful eco-lodge in the heart of a pristine rainforest in Costa Rica, Exsus can do it all.
Africa • Asia • Australasia • Europe • Indian Ocean • Middle East North America • Latin America • Caribbean
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GREGORZ ENJOYED THE VISIT GIBRALTAR ROADSHOW WHICH TOOK PLACE IN EDINBURGH
MARCH 2020
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Fly the World’s Best Leisure Airline to Canada
We’ve been around for more than 30 years, so we know what travellers look for.
And with frequent flights to Toronto, Vancouver, Montreal, Quebec City and Calgary, we’ll give passengers a taste of Canada even before they land. With our direct flights, complimentary meals, award-winning on-board service and hospitality, it’s no wonder passengers named us the World’s Best Leisure Airline two years in a row.
Let us entertain you.
Economy passengers enjoy individual touch screens* with a wide array
of entertainment options, from hit TV series to classic movies and new releases like Joker or Gemini Man.
All seats also include USB ports to charge electronic devices. Real world off, vacation on!
airtransat.co.uk
[email protected]
*Our new Airbus A321neoLR is scheduled to serve transatlantic routes from the UK and Ireland alongside our A330 aircraft this summer, providing individual touch screens for all passengers. Aircraft subject to change without notice. For other aircraft, personalised entertainment is accessible on personal devices via the on-board Wi-Fi.


ESCORTED TOURS
NEW RIVER CRUISE SHIP FOR TITAN
It’s a time of celebration
at Titan Travel HQ. Why? Following another successful year of river cruising across some of Europe’s most stunning waterways, Titan is thrilled to be adding a new ship to their exclusive collection.
From June 2021, the MS River Discovery II will be sailing the mighty Danube and providing passengers with a luxurious experience that encompasses a relaxed, slower pace of travel.
Head of Trade Sales, Edwina Coppock says: “I really can’t wait to see the MS River Discovery II with my own eyes. I’m most excited about seeing the outdoor seating areas, as I can just imagine how comfortable they will be sailing along with a glass of wine in the evening sun before sitting down to a delicious four-course evening meal.”
She adds: “I love river cruising as it
is such a relaxing way to travel. The benefit of a river cruise is you can enjoy a multi-centre holiday but without the hassle of changing rooms and having to unpack again. And because our ships only sail with a small number of passengers, it’s easy to get to know fellow travellers quickly and make new friends.”
Key features of the MS River Discovery II include the bright and spacious cabins from palatial deluxe suites on the upper deck, to standard single cabins on the lower deck. Guests in the superior and deluxe cabins can gaze at the passing scenery from their private French balcony, while those in the upper deck cabins have their own separate sitting areas.
However, it’s the elegant communal areas onboard the MS River Discovery II that will really impress. From a large outdoor sundeck with plush seating to watch the world go by, to two stylish lounges, where sundowners can be enjoyed. In the Captain’s Club on the upper deck, the retractable roof also slides back, giving passengers a scenic alfresco experience.
While the MS River Discovery II is a new offering from Titan, the MS Serenade 1 is Titan’s original river cruise ship
and she’s recently been refurbished with updated interiors and chic furnishings. Exclusive to Titan, every aspect from the excursions, food and entertainment are tailored to the needs of Titan guests – and the ship will be continuing to welcome passengers onboard to destinations throughout Europe.
While it may seem too soon to mention Christmas, Titan’s festive river cruises to The Rhine are already proving popular, with sailings offering the opportunity for passengers to indulge in seasonal local treats and soak in the atmosphere of Christmas markets.
As always, Titan river cruises come with a VIP door-door-service, tour managers, free-flowing wine, beer and soft drinks at meal times and complimentary tea and coffee.
The brand new River Cruise 2021 brochure is out now.
MARCH 2020
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Win a cruise for 2 on MS River Discovery II
Every booking you make between 1 March-31 May 2020
will automatically be entered into the prize draw
PLUS £10 lifestyle voucher for all other bookings
£25 lifestyle voucher for Titan River Cruise bookings
For every booking in March-May you can claim a voucher!
NEW river cruise 2021 brochure out now!
River Cruise 2021
Titan’s exclusive river ships
MS Serenade 1, MS River Discovery II & MS Bellejour
For more details visit www.titanagents.co.uk
Terms and conditions apply. All bookings made from 1 March-31 May 2020 will be automatically entered and the winner will be picked at random and notified by Friday 5 June 2020. Winner must be a UK travel agent plus one companion. Prize will need to be taken in 2021. No cash alternatives
and no refunds. To claim email [email protected] within seven days
of confirming the booking. Agents responsible for their own tax implications.
• Titan’s Early Bird • Fly from an • VIP door-to-door Price Promise airport near you on every holiday


ESCORTED TOURS
UNIQUE TOURS FROM WENDY WU
Wendy Wu’s brand new river cruise ship, Victoria Mekong will feature on the operator’s four new group tours and two new private tours through Vietnam and Cambodia, all with a maximum of only 18 people per group.
John Warr, global sales director, Wendy Wu Tours, said: “The Victoria Mekong
is an incredibly exciting addition to
our portfolio. The ship has the deluxe facilities of a 5-star standard ship, with all 33 cabins enjoying private balconies and air conditioning, at the price of a 4-star cruise, offering the utmost in comfort for customers.
“We are very proud of the environ- mental credentials of the new ship,
as Victoria Mekong is now one of the greenest ships on the Mekong. The ship is equipped with a freshwater generator, processing river water into both fresh and drinkable water. Solar energy is used to help power the ship’s operating systems whilst its innovative and high-spec power plant enables a top speed of 11 knots. In addition every effort has been made to eliminate
plastic from the ship including complimentary reusable bottles throughout.”
State-of-the-art features include Victoria Mekong’s signature infinity pool and pool bar, contemporary Asia- themed bar and lounge with luxurious soft furnishings plus signature restau- rant with a locally-inspired menu that showcases native cuisine from the region.
Wendy Wu Tours offers six unique itineraries which, for the first time, will sail from the much quieter port at Can Tho Pier to Phnom Penh and return. This route also allows Victoria Mekong to explore the off the beaten track areas and to experience more unique offshore excursions along the Mekong Delta.
The new tours include the 14-day
‘A Mekong Experience’, which includes a sunset cruise on the moat of Angkor Thom plus a cyclo tour of Phnom Penh; the 17-day ‘Classic Mekong’ which includes Tai Chi lessons on Halong
Bay as well as an opportunity to learn ancient farming techniques in Hoi An.
Two longer group tours have been added including the 22-day ‘Mekong Explorer’ and 23-day ‘Inspiring Indochina’, both of which include a cyclo tour of Hanoi’s Old Quarter and a night at Cambodia’s famous Phare Circus.
Two new private tours include the 12- day ‘Mekong Impressions’ and 19-day ‘Mekong Discovery’.
MARCH 2020


*T&Cs: Save up to 10% is land only, valid on select 2021 departures when booked by 8 June 2020, save 7.5% on select 2020 trips when booked by 30 April 2020. For full offer conditions visit trafalgar.com
Guarantee your clients a holiday of a lifetime
Up to 10% OFF* worldwide 2020/21 trips
BEST OF
EASTERN CANADA
9 days 7 Cities
Explore Canada’s heritage and majestic natural landscapes, from the cascading waters of Niagara Falls to the pretty meadows and rolling hills in Quebéc.
From £1,755pp
TASTES AND SOUNDS
OF THE SOUTH
10 days 5 cities
Join us for a little honky-tonk, home cookin’, hot-footed hoedown and a whole lot of Rock ‘n’ Roll on this Deep South jaunt.
From £2,115pp
GEORGIA AND
ARMENIA UNCOVERED
11 days 10 cities
Explore dramatic landscapes and the colourful history of the snow- capped Caucasus and discover Europe’s best kept secret.
From £1,790pp
CANADA’S ROCKIES
7 days 3 cities
This exploration of the Rocky Mountains takes you through scenic icefields, breath-taking lake landscapes and alpine villages.
From £1,462pp
VISIT TRAFALAGAR.COM TO DISCOVER MORE


Kerry Anne pictured in Machu Picchu with Yuri - one of G Adventures’ CEOs and local guide.
KERRY ANNE NAUGHTON
GLOBAL PURPOSE SPECIALIST, REGIONAL SALES MANAGER SCOTLAND, G ADVENTURES
The main part of my role at G Adventures is to build meaningful connections with our agent friends and help
grow and develop their business
with the company. Once I’ve built
that connection, it then allows me to educate them on the G Adventures product and culture. I really love this part of the job as there are still so many misconceptions around small group and adventure travel to be overcome. It’s so interesting to see how an agent’s mindset towards this style of travel changes after they have had time to learn about what we do at G Adventures and more importantly, why we do it.
The most common thing I hear after a training session is - “I can’t wait
to pick one for myself” and “what sort of discount do you offer to agents?”. It’s a real compliment to know that our agents want to travel with G Adventures when they fully understand what the product has to offer. I always tell them that we offer our agent friends some fantastic discounted rates!
I absolutely love the G Adventures’ product and the company culture. Everything we do is driven by a ‘Happiness Business Model’, which recognises that employees do their best work when they have the freedom to be innovative and the confidence to be themselves. Their social enterprise approach is an amazing way to change not just travellers’ lives, but the lives of local people as well, just by going on a great holiday.
The GPS team is here to offer our agents support throughout all aspects of the business process, from training and understanding the touring and adventure sector, right through to in- store events with their customers. Our training includes both one-to-one and group training sessions and can cover specific destinations, online systems or travel styles.
Marketing and communication is
a big opportunity for agents and
G Adventures are here to support our agents 100% of the way. We are able
to provide window displays, marketing spend, collateral to help drive new business and the support of our communications and PR team. Shows and events and incentives such as our global Change Makers Challenge are all activities I can help support as well.
One of the most successful activities that I have done with some of our new agency partners is an all-day training session, that we call “Special Agent G”. It’s a one-day intensive training
programme, away from their store, covering all aspects of G Adventures. It includes classroom-based activity as well as an interactive outdoor and group activity where we create an authentic G Adventures experience.
Special Agent G allows us to have
‘G Ambassadors’ within our agency partner pool, who are committed
to growing their own sales, but also helping to grow the wider store sales by educating their colleagues on everything G.
I’ve been fortunate enough to travel to many places with G Adventures but Peru will always hold a special place in my heart as it’s full of history and culture.
Peru has everything from the cities and mountains to lakes and jungles and the food is one of the best in the world.
I’ve been to this amazing country twice and the people are always so friendly and welcoming. I have also met many amazing locals at three of the Planeterra projects G Adventures supports.
I always recommend Peru to agents because the traditional culture is still so prevalent in the day to day life of locals. When you take the time to talk to the them, you really do get a real taste of authentic Peru and its fascinating history.
MARCH 2020


The wonder from Down Under
Do your customers want diversity? Get them to Australia. The pristine beaches, rugged terrain and bustling coastal cities in this part of the world are the living embodiment of variety. Sprawling deserts, enormous forests, snow-capped mountains and coral reefs teeming with aquatic life show off nature at its very best, and the busy, multicultural cities are packed with interesting folks with stories to share. Prepare to have the limits of their imaginations expanded tenfold.
The G Difference
• 100% Guaranteed Departures
• Lifetime DepositsTM
• 24/7 Service
• Small, international groups
• No single supplements or hidden extras
• Freedom & flexibility
• Skilled Chief Experience
Officers (CEOs)
Here’s the perfect trip:
Cape Tribulation
Cairns
Best Of Australia
14 Days | Cairns to Sydney | From £2,579
Highlights for your customers:
• Follow an Indigenous guide through the Daintree Rainforest
• Whitsunday Islands sailing excursion
• Blue Mountains stay with hikes
• Free time in Cairns, Byron Bay, and Sydney
• Add on Byron Bay Ocean Kayaking -
From £39.00pp
Airlie Beach
AUSTRALIA
Blue Mountains
Whitsunday Islands
Brisbane Byron Bay
Port Macquarie
Sydney
0207 313 6957 gadventures.com/agents
Terms and Conditions
Subject to availability. Operator booking terms and conditions apply.


ESCORTED TOURS
Travelsphere adds ‘Treasures of Egypt’
Travelsphere’s new 8-day tour of the ‘Treasures of Egypt’ includes a visit to the Pyramids of Giza and a four-night cruise along the Nile.
Highlights of the tour include a visit to the Egyptian Museum and tour of Coptic and Islamic Cairo; a tour of Luxor, including Karnak Temple and Luxor Temple; a tour of the West Bank of the Nile including Valley of the Kings; a horse-drawn carriage ride to Edfu and a visit to Aswan, including the Aswan Dam and Temple of Isis at Philae.
STOP PRESS...
Travelsphere are offering free private chauffeur airport transfers or an extra £50 per person off for customers booking a European holiday departing between May - November, 2020.
This special offer is available on bookings made before 20th April, 2020.
Expedition to Pakistan with Intrepid
Intrepid Travel has launched an expedition tour to Pakistan, a new destination in its 2020 portfolio.
The 17-day trip begins in Pakistan’s capital of Islamabad and ends in Lahore, traveling through the remote reaches of the Karakoram Mountains and rarely visited Hunza Valley region.
Highlights of the trip include travelling on the famous Karakoram Highway past glaciers, alpine lakes and mountains; visiting the point where the Himalaya, Karakoram and Hindu Kush – three of the world’s largest mountain ranges – meet; taking a 4WD to Khunjerab National Park in search of snow leopards, bears, wolves and rare Marco Polo sheep and enjoying a homestay with a local family in Gulmit.
Clients also get the chance to meet with a local women’s group created by the Aga Khan Foundation to learn about their projects and have lunch at a cafe run by local women.
A shopping trip within the Walled City of Lahore at Akbari Mandi, the fish market by Delhi Gate and Azam Cloth Market, one of Asia’s largest, housing close to almost 16,000 shops is also included. Expedition departure dates include 2nd -18th September, 2020 as well as 17th August - 2nd September, 2021.
All Intrepid Travel tours are carbon-offset on behalf of every traveller and are designed to have a low environmental footprint while having a positive impact on local communities.
BORN TO WANDER.... BORN TO ROAM...
MARCH 2020


Holiday of a lifetime, every time. OVER 50 YEARS OF EXPERTISE
GUARANTEED DEPARTURES • GUARANTEED PRICE PROMISE • GUARANTEED PRICE MATCH


ESCORTED TOURS
Links Travel & Tours –
The Small Group Tour Specialists
Links Travel & Tours provide small group tours to Japan, China, Vietnam, Cambodia, Laos and Sri Lanka.
Owner, and founder, Helen Li says: “Born and raised in China, my passion is to share the beauty of both my home country and neighbouring countries with travellers of all backgrounds. Having travelled extensively across Asia, our team benefits from an extensive knowledge and unrivalled understanding of the many unique cultures and wonderful places to visit the region holds.
“We ensure that guests are catered for at the very highest level through providing honest travel advice, creating small group tours to some lesser-known areas, as well as the more popular destinations.”
The Links Travel small group tours concept guarantees departures to most destinations, no matter how many people have booked to travel. With a maximum of 20 people on each
transport and some meals are included, along with admission to historic sites and museums and the services of local English speaking experts to guide your clients around the country.
The types of group tours available range from admiring the astonishingly beautiful Cherry Blossom in Japan, combining the delights and cultures of Cambodia, Laos and Vietnam, in one memorable 19-day holiday of a lifetime, to discovering the history, wildlife and beaches of Sri Lanka and the Maldives.
Plus there is always the opportunity of extending each tour, with some personal time on a stopover in Dubai, Singapore, Malaysia or Thailand.
The company has a variety of new tours for 2020 to tempt your clients, available with or without flights, depending on their requirements. Plus clients don’t need to travel to London as flights are available from UK regional airports including - Edinburgh, Glasgow, Belfast, Newcastle and Manchester.
Discover Japan by Rail
13 Day Small Group Tour
Tokyo | Kyoto | Hiroshima | Osaka | Takayama | Kanazawa
From £2,595pp (land only)
Classic Vietnam
12 Day Small Group Tour
Hanoi | Halong Bay | Hue | Hoi An | Ho Chi Minh City
From £2,448pp (incl. flights)
tour (30 in Japan), all accommodation,
Sri Lanka Highlights
12 Day Small Group Tour
Colombo | Sigiriya | Kandy | Nuwara Eliya | Yala | Beruwala From £2,099pp (incl. flights)
Full details are available online at
www.linkstravelandtours.co.uk
MARCH 2020


Small Group Tours | Semi-Escorted Tours | Tailor-Made Journeys China | Japan | Vietnam | Cambodia | Laos | Sri Lanka | Sport
Win an
Easter Hamper
in our
March Incentive Prize Draw
Book a Links Travel & Tours holiday over the value of £1,699, by 31 March 2020,
to be entered into our Prize Draw to win an Easter
hamper full of chocolatey treats.
The Small Group Tours Specialists!
Regional Departures from Northern Airports | Groups, Couples, Families & Solo Travellers | Guaranteed Dates at Named Hotels | Stopovers, Experiences and Add-ons | Land Only Options | Luxury 5* Availability | Personal Service – Local Knowledge
Brochures available through TradeGate
Call 020 8543 8133 www.linkstravelandtours.co.uk/travel-agents


ESCORTED TOURS
TRAVEL IN LUXURY WITH A&K
With Abercrombie & Kent, clients can discover the world’s most enchanting luxury travel destinations in comfort and style, whether they prefer to travel with a small group of like-minded adventurers, or with family
and friends.
When booking an escorted tour for customers with Abercrombie & Kent, agents can expect a first class service, including:
• No single supplements on the first 4 places booked
• Guaranteed departures with a minimum of 2 people
• Small groups – maximum 18 guests per tour
• 5-starluxuryaccommodationthroughoutthetour
• English-speaking local guides
• Leisurely pace throughout the tour
• Design your Day® - where clients can pick the activities, they want to do that day based on themes such as arts & culture, culinary delights and active. Or they don’t have to do anything at all!
Benefits for agents specifically:
• 12.5% commission
• Dedicated internal agents to help with your booking
If your customers are looking for a tour this spring, then A&K’s ‘Jordan: Petra & Beyond’ escorted tour is an ideal getaway. Highlights include the Greco-Roman city of Jerash; a visit to Petra’s temples and tombs; experience the Wadi Rum desert in a 4x4; and float in the Dead Sea’s mineral rich waters.
This tour includes:
• Five-star luxury accommodation
• Resident tour director & English-speaking expert local guides
• Airport meet & greet, & return private transfers
• Entrance fees, taxes & tips, & excursions as stated • Welcome & farewell dinners
• 8 breakfasts, 4 lunches & 2 dinners
• Wi-Fi in accommodation
Tour departure dates include 8th May and prices start from £2,450 per person.
every step of the way
• A dedicated trade support team to help with admin or marketing requests
• Regular training visits from sales managers and via webinars for those who want to know more
• Fam trip opportunities
MARCH 2020