Travel Matters November 2019

ISSUE 32 NOVEMBER 2019
BREAKING NEW GROUND FOR THE TRAVEL TRADE IN SCOTLAND, NORTHERN IRELAND, NORTH OF ENGLAND & IOM
Britain’s leading independent cruise line
Worldwide Cruise Collection 2020/21
Specialists in no-fly cruises
• Traditional British cruise experience
• Six smaller to mid-sized cruise ships
• Exceptional value for money and choice
• Great deals for singles and groups
• Specialists in no-fly cruising holidays
• Sailing from 15 UK and Ireland ports including Aberdeen, Dundee, Greenock, Belfast, Newcastle, Hull and Liverpool
Norwegian Fjords - Baltic Cities - British Isles - Iceland - Northern Lights - Canary Islands & Madeira European Cities - Scottish Isles - River Seine - Spain & Portugal - Greenland - Canada
Round the World Cruise - World Cruise Sectors - Oriental Odyssey - South America & Amazon Voyages to/from Australia & New Zealand - Christmas & New Year and Festive Breaks
Columbus
Magellan
Marco Polo
Astoria
Astor
Vasco da Gama
HIGHLY COMMENDED
FAVOURITE SPECIALIST CRUISE LINE
Book online at: www.cruiseandmaritime.com Call: 0844 414 6161 Agency Sales: 0844 414 6140 Brochures: www.trade-gate.co.uk
Subject to availability. Terms & conditions apply. Offered for sale in the UK by South Quay Travel & Leisure Ltd trading as Cruise & Maritime Voyages. Calls cost 7p per minute plus your telephone comany’s access charge. ABTA V9945. ATOL 4619. F-5019


Welcome to the world of Cruise & Maritime Voyages
Since CMV launched in 2010 our ocean fleet has expanded to six ships with capacity now close to 130,000 passengers becoming, what we believe to be, Britain’s largest and leading independent cruise line.
Sailing from 15 UK and Irish ports aboard our fleet of small to mid-sized classic style ships, our scenic cruising holidays offer something for everyone. Whether your customers are looking to see the breath-taking fjords of Norway, the hidden treasures around the Baltic or a take that once in a lifetime Grand Round the World Voyage – CMV has it covered!
Our Trade partners have been key to CMV’s success so far and as our fleet grows you can play a big part in our future too. We look forward to working with you all and possibly welcoming you onboard soon and to quote Sir Francis Drake “It is not that life ashore is distasteful to me. But life at sea is better.”
Lisa Jacobs Head of Trade Sales & Groups
Columbus – flagship of the fleet
The impressive Columbus joined the Cruise & Maritime fleet in June 2017. This splendid medium-sized cruise ship enjoys a sterling reputation on the British cruise market and will offer the same traditional cruising style that CMV is known for. Combining spacious surroundings and friendly service with stylish entertainment and delicious cuisine, Columbus is the perfect choice for those looking for the ultimate experience and comfort. Offering a wide range of on-board experiences including seven different lounges and bars, two speciality coffee and tea shops, and two deck bars, this ship gives guests ample choice to tailor their leisure time around their preferences.
The Impressive Magellan
Magellan boasts a spacious interior, with wide corridors and expansive wooden deck areas providing comfortable surroundings for guests. However, the ship still provides an intimate atmosphere, with a huge range of leisure facilities, including bars and lounges, as well as multiple dining options. Highlights include its two high-quality restaurants, the Waldorf and the Kensington, the more relaxed Raffles Bistro, and an impressive array of whirlpools and swimming pools out on the deck.
See inside back cover to explore the rest of our fleet


ISSUE 32 NOVEMBER 2019
BREAKING NEW GROUND FOR THE TRAVEL TRADE IN SCOTLAND, NORTHERN IRELAND, NORTH OF ENGLAND & IOM
NORTHERN LIGHTS HOLIDAYS
SPAA ANNUAL TRAVEL AWARDS
FOCUS ON SMALL SHIP & RIVER CRUISES
PLUS
Discover Bali with Turkish Airlines Special Air offer from Seabourn


Going back, looking forward
The clocks have gone back and suddenly it’s dark o’clock - which can only mean one thing - the SPAA Annual Travel Awards!
And what a tremendous night it was! First class food, drink and entertainment galore, with an After Party like no other! Huge congratulations to all the nominees and winners!
As we begin to get ready for the rush of Peaks in January, why not take a moment to sit, relax and read our Focus on Small Ship & River Cruises, one of the fastest growing markets in travel.
Our Northern Lights feature reveals that this incredible natural phenomenon continues to dazzle and attract customers.
Just goes to show - there can be amazing sales opportunities everywhere, even in the Arctic winter months.
Get in touch...
Hilary Douglas
Director
07989 414454 [email protected]
* [email protected] www.travelmatters.biz
Travel MattersTM is published by GAH Publishing Ltd, 96 Craigleith Hill Crescent, Edinburgh, EH4 2JP
Printed by Claro Print
For magazine delivery and subscription enquiries,
email [email protected]
All rights reserved. No part of this publication may be reproduced in whole or part without the prior permission of the copyright holder. All prices and data are correct at time of publication. Opinions expressed in Travel Matters are not necessarily those of the publisher and GAH Publishing does not accept responsibility for any mistakes that may occur.
Gary Reavely
Director
07762 630057 [email protected]
Andrea Pellicci
Director
07766 010272 [email protected]
Read last month’s issue online at...
www.travelmatters.bi
Follow us...
@travelmatters.biz @ TravelMatBiz
@travelmattersbiz travelmattersbiz
i
z
z


NEWS
Titan Travel has launched its latest incentive travel trade campaign, running from November through to December.
Agents confirming a new booking on a Titan long-haul holiday will receive a £50 Lifestyle voucher and a £25 Lifestyle voucher for every short-haul booking. The incentives are available on new bookings made from 1st November through to 26th December 2019.
All vouchers must be claimed by emailing agentincentives@
df
Lufthansa’s Glasgow/Frankfurt service goes double daily
Lufthansa has announced that its Frankfurt route will increase to a double daily service from Sunday 29th March next year.
Operated using the one of the German flag-carrier’s modern fleet of Airbus A320 aircraft, the introduction of a morning service will increase capacity on the route by an additional 65,000 seats. Flight departure times from Glasgow will be 06.05 and 13.25.
Andreas Koester, Lufthansa Group Senior Director of Sales in the UK, Ireland and Iceland commented: “We are thrilled to announce the introduction of a second daily service from Glasgow to our Frankfurt hub, for summer 2020.
“By listening to the demands of the consumer, the route will not only provide overnight options for business travellers but also facilitate ease of onward travel to over 177 connecting destinations. The UK is a vital market for us and we recognise the importance of reinforcing our commitment in this region and are delighted to be able to do so.”
1 24/10/2019 08:43
titantravel.co.uk within seven days of making the booking.
PRINT_2300 - Spaa - Winner Ad.p
UK - Europe
Thank you
from DFDS!
We've been voted SPAA's Ferry Company of the Year 2019,
for the 4th year running!
We couldn't have done it without you, so we'd like to thank you for supporting us.
dfds.co.uk/agent
C M Y M Y Y MY K
NOVEMBER 2019
5
New incentive from Titan
C M C


Inside Guide...
7 13
Palladium Hotel Menorca - opening Summer 2020
24-25
Balkan Holidays - Skiing made easy
35
Everything included with Viking
50-51
Savings with Scenic & Emerald Waterways
56-57
Titan’s
Price Promise
WIN! A FAM trip to Walt Disney World Resort with Gold Medal
16-23
Northern Lights Holidays
20-21
Iceland Pro Travel - Travel with Experts
26
Snapshots - Wendy Wu Tours
37
Discover Europe’s rivers with Fred. Olsen
45
Wines & Vineyards with JTA
52-53
Travel Matters speaks to Pieter Elbers, KLM
61
Low deposit on select Cunard voyages
32-51
Focus on Small Ship & River Cruises
49
River cruises for Solos - Just You
65
Join the Barbados Elite Club
66-73
SPAA Awards feature
75
CMV sales team - always here to help
NOVEMBER 2019


See
Y
Y
Y
O
O
O
U
U
U
R
R
R
S
S
S
E
E
EL
L
LF
F
F
in Menorca,
Balearic Islands.
Menorca is a small Mediterranean island that, when visiting, its guests
tend to realize that it is much bigger than they thought.
With so many things to see, do, eat and experience, they always feel the need
to come back, so they can keep surprising themselves over and over again. From summer 2020, your clients and their families will be able to see themselves in their reflections over the crystal-clear waters of Menorca’s coves
or in the spectacular pools of the new Palladium Hotel Menorca.
Your family holidays are here. Opening summer 2020.
PALLADIUMHOTELGROUP.COM
Discover the benefits of our affiliates program PALLADIUMCONNECT.COM
FLESRUOY


NEWS
Air Transat
boosts services
Air Transat is to expand its services to Toronto next year.
For summer 2020, the airline will increase capacity on its routes from Glasgow and Dublin to Toronto, where it is phasing out the Airbus A310 and replacing it with an all-A330 service from Glasgow five times weekly and a mix of A330 and A321neo LR services from Dublin five times a week. Air Transat will also continue to offer an all-A330 five times weekly service from Manchester to Toronto.
Air Transat’s new state-of-the-art 199-seat Airbus A321neo LR aircraft recently arrived at Glasgow Airport and offers a choice of Club Class and Economy, consumes over 15 per cent less fuel and generates 50 per cent less noise in the cabin.
Economy Class passengers will enjoy more personal space with wider seats and improved comfort with natural leather seats and state-of-the-art in-seat entertainment systems with 10-inch individual touch screens and USB ports to charge personal electronic devices.
In the newly re-designed 12-seat Club Class cabin, passengers will benefit from personalised service, gourmet meals, natural leather seats with a leg rest for maximum comfort and wider 13-inch touch screens.
THANK YOU
We are thrilled to have won the award for
UK HOLIDAY OPERATOR OF THE YEAR
at this year’s SPAA Awards.
We couldn’t have done this without our super supportive amazing agents so this one is for you.
NOVEMBER 2019


RAIL HOLIDAYS
to Europe, North America and beyond!
Independent Rail Holiday Experts
Book Rail Holidays up to 2 years in advance
Short hold times and Instant Quote
Full Price Parity
ABTA and ATOL protected
Excellent Commission
Dedicated Trade Team to help – contact [email protected]
Railbookers offers expertly planned, tailor made holidays by train. We take the complexity out of booking independent rail travel by offering holidays inclusive of rail, hotel stays, flights, sightseeing and more!
Order brochures through
VENICE VIA THE ALPS
5DAYS
FROM
£749
PER PERSON
THE ALL AMERICAN
17 DAYS
£2,399
PER PERSON
FROM
ULTIMATE CANADA COAST TO COAST
17 DAYS
£3,099
PER PERSON
FROM
UK > Geneva > Venice > UK
Explore Venice on this four-night holiday by
rail with a stop in Geneva along the way. Spend a night in Geneva and then journey through the magnificent scenery of the Swiss Alps, riding the rails through the Simplon Pass towards the enchanting city of Venice. Spend three nights discovering the landmarks and attractions of Venice before returning to the UK by air.
New York City > New Orleans
> San Francisco > Denver > Chicago > New York City
Travel from the bustling streets of New York to the historic French Quarter in New Orleans. Journey west to San Francisco the “Bay City” and then on to the “Mile High City” of Denver! Enjoy some of the history and incredible architecture, and along the way take in a true “All American” experience.
Halifax > Quebec City > Montreal
> Toronto > Niagara Falls > Toronto > Jasper > Banff > Vancouver
Experience the quaint charm of Halifax and explore the blend of old and new in Montreal. Visit Toronto, take a tour out to see the majesty of Niagara Falls before heading west for a spectacular train trip across the great Canadian plains to the Rocky Mountains. Wrapping up the trip is a stay in cosmopolitan Vancouver.
TradeGate.co.uk Visit www.railbookers.co.uk to view all of our rail holidays or call 0203 327 3586
Y6401
FLY FROM
SCOTLAND
7579


The Voice of Travel in Scotland
PREPARE FOR CHANGE
There is nothing so constant as change. Nothing ever stays the same, even though you might think Brexit had been always around. However, even that scenario looks like it is moving on, so everything does change eventually. The problem with change nowadays is the speed with which it can happen and we need to prepare for it on a number of levels.
Climate change is the obvious one, which has particular relevance to
the travel trade. Flight shaming or Flygskam as it is known in Scandinavia, was initiated by Greta Thunberg’s soprano mother in Sweden a few years back and is now having an effect. Not yet a big effect, but it’s understandable that aviation is a particularly easy target for climate change activists and Scandinavia is responding to those flight shaming comments, with many travellers and companies reducing their flying carbon footprint.
It’s difficult to see how much it could eventually affect UK outbound tourism, especially with our weather patterns driving customers to sun destinations. Sometimes when new trends come
on the scene, they are a one hit wonder, but I don’t think this particular challenge on air travel is going to disappear anytime soon.
Change in mass tourist destinations is coming quickly and although
many tourists are put off by the overcrowding in well-known places like Iceland, Capri, Santorini, Dubrovnik, Angkor Wat and now even Majorca, with their 1,000 flight movements a day in high summer, it doesn’t stop a large percentage of travellers wanting to head to these places.
However, according to reports there are now over 100 destinations in 60 countries that are being threatened
by over-tourism, all being tackled in different ways. Whatever the outcome, it is the local residents or governments that have to decide what they want from tourism and plan accordingly, otherwise we will be destroying
the very reason why we visit these hotspots. As the headlines say, iconic destinations are being loved to death.
Travel agency change is also speeding up in the retail and corporate markets. A new order has now taken place
with the change of ownership of the Thomas Cook retail shops, TUI and Jet2 are consolidating their positions in the tour operating space and even further expansion is expected on both the high street agency network and
in the homeworker arena. Let’s hope the confidence currently circulating through the travel agency community is a lasting one.
Changes in legislation are likely to be speeded up for the aviation industry in the form of the current review
into airline insolvency, following the Monarch and Thomas Cook debacles, which is now seen as urgent but a bit like shutting the stable door when the horse has bolted. And in the package holiday areas, surely new rules of engagement are in the offing for ATOL cover, as it is now not fit for purpose because even if you were covered or not, repatriation was applied.
Technology and distribution changes go hand in hand and 2020 might be the year we actually see some traction in IATA’s NDC programme with airlines offering a wider mix of content and fares, even though it’s not going to be as transparent as claimed.
The only people who will know what the cheapest fare in any particular category on a flight will be the airline themselves, simply because of all the potential huge variety and complexity
of the NDC fares model. A challenge for the agent, but even more of a challenge for the consumer. With the help of technology and big funding, the big will get bigger and the small will need to innovate or consolidate to survive.
Political change is obviously the biggest, if not the speediest arena of change as the UK’s relationship with Europe, the USA and the rest of the world starts to unravel. Whichever direction it takes, the UK travel industry will have to adapt accordingly.
Scotland itself may be heading towards a different future in the next couple
of years, possibly being influenced by legal proceedings that may appear early in the New Year, in the court case involving the former SNP Leader Alex Salmond and further complicated
by whichever party is in power in Westminster.
Clearly though, through all of these, the most important and longest lasting change and where we as the travel community should be having a big say, is climate change and sustainability.
It is within our power to persuade destinations to make sure they protect their attractions and we in turn help customers find new places to enjoy, otherwise all the other changes noted above will be worth very little.
ken McLeod, President sPaa
NOVEMBER 2019


ASSOCIATE MEMBER NEWS BYTES
New account manager for Newmarket Holidays
Newmarket Holidays are delighted to appoint Amy Drummond as Account Manager for Scotland and Northern Ireland. Amy comes with a wealth of knowledge within the travel industry and this will enable us to maximise the potential of these two regions.
Newmarket Holidays have been selling Escorted Touring since 1983, specialising in touring throughout the UK, Europe and Worldwide and offer a broad portfolio from Scotland. Amy will be here to give you the dedicated support in your area.
Please feel free to get in touch with Amy to arrange branch meetings, training and to learn more about Newmarket Holidays.
Contact Amy Drummond, Account Manager,
Scotland & Northern Ireland Tel: 07423 122875
Email: amy.drummond@ newmarketholidays.co.uk
Innovative holidays with MSC
MSC Cruises boasts a fleet of 17 ultra-modern ships, designed to revolutionise the cruising industry and the passenger experience. With elegant designs and state- of-the-art technology, the fleet offers an innovative holiday experience with world-class dining, award- winning entertainment, luxurious wellness facilities, stylish accommodation and impeccable service.
With a network across 70 countries, MSC Cruises sails year-round through the Mediterranean and Caribbean, with seasonal itineraries exploring northern Europe, South America, southern Africa, China, India and the United Arab Emirates.
MSC Cruises has appointed Wendy Cameron as Regional Sale Manager for Scotland and Northern Ireland. Wendy comments: “I am delighted to have joined the MSC family and an amazing team. I look forward to supporting them in growing the MSC brand in Scotland and Northern Ireland. This is a fabulous opportunity and I am delighted to be back in the industry doing what I love best and working closely with our travel agency partners. I look forward to seeing many of you soon.”
For more information, contact: Wendy Cameron
Regional Sales Manager Scotland & Northern Ireland Mobile: 07825 046048
Email: [email protected]
Silversea set to
grow expedition market
With the debut of luxury cruise ship Silver Explorer in 2008, Silversea introduced expedition cruising Silversea style. Now more than a decade on, intrepid travellers can experience adventurous voyages to the most remote regions of the planet while enjoying Silversea’s brand of signature distinctions, including ocean-view suites, a superb culinary experience and an incomparable level of service with a crew to guest ratio of nearly one to one.
2019 will see the revolutionary introduction of the Silver Origin, the world’s first purpose - built luxury ship for the Galapagos Islands. Along with both the Arctic and Antarctica, Silversea’s four expedition ships sail to the islands of Oceania, Southeast Asia, the Russian Far East, Australia’s remote Kimberley Coast, Central and South America and the exotic western coast of Africa.
For all things expedition, contact: Danny Giles
Expedition Manager
UK & Ireland
Tel: 07984 319123
Email: [email protected]
Join us for the
AGM & CHRISTMAS NETWORKING LUNCH
Date: Thursday 5th December 2019 Where: Club 29, Glasgow
Email [email protected] for more details
NOVEMBER 2019
11
Christmas Cheer
Merriment
Drinks


NEWS
BUSINESSMATTERS
Great Rail Journeys set to expand
Great Rail Journeys has appointed Helen Sutton as Business Development Manager covering the North of England, Scotland and Northern Ireland.
Previously sales manager with Thomas Cook, Helen has over
20 years experience in the travel industry. She will be responsible
for driving growth for all Great Rail Journeys’ brands through travel agents.
The operator’s head of trade sales Lindsay Dixon said: “We’re excited to welcome Helen to the team. Not only does she bring with her a wealth of experience in the industry, but also a brilliant energy.
“We’ve had an incredibly exciting couple of months as a brand, including the recent deal signed to acquire Vacations by Rail, demonstrating the brand’s commitment to developing and expanding its offering. We can’t wait for Helen to help to drive the brand’s success forward.”
2019
December
03 GRAFTAS, CROWNE PLAZA, NEWCASTLE
05 SPAA AGM & CHRISTMAS NETWORKING LUNCH, GLASGOW
05 ABTA REGIONAL MEETING,
NORTH EAST
2020
February
27 SPAA 90TH ANNUAL DINNER, GLASGOW
New MD announced for Independent Travel Experts
The Travel Network Group has appointed Gary Gillespie
as Managing Director of its homeworking division, Independent Travel Experts. He will report to Lisa Henning, The Travel Network Group’s Chief Operating Officer.
Gary, who started his career as a retail travel agent for Thomas
Cook, joins ITE from Super Break where he was Head of Trade Sales. He comments: “Having worked with Independent Travel Experts for many years, I’ve always admired their professionalism and focus on unrivalled personal service. With recent events bringing homeworking to the attention of many travel agents as a way to take control of their own destiny, it’s a really exciting time to join the team.”
March
02 GEORDIE BALL,
GRAND HOTEL, GOSFORTH PARK, NEWCASTLE
May
15-18 ADVANTAGE CONFERENCE, MADEIRA
October
15-18 ABTA TRAVEL CONVENTION,
MARRAKESH
WORK HARD DREAM BIG
Azamara Cruises invited agents on board Azamara Journey for a tour and lunch
NOVEMBER 2019
DaTes
FOR YOUR
DIARY


©Disney ©Disney/Pixar. ©POOF-Slinky, LLC. Jenga®Pokonobe Associates. All Rights Reserved
WIN a FAM trip to
Discover the magic of Walt Disney World Resort in Florida on a FAM trip with Gold Medal and our partners, Virgin Atlantic, Delta Air Lines, Manchester Airport and Walt Disney World Resort in Florida.
Walt Disney World
Resort in Florida!
We have seven places to give away... to bag your spot simply make one of the following bookings with Gold Medal between 01 November – 31 December 2019 to qualify for the prize draw:
l Flights with Virgin Atlantic and Delta Air Lines from Manchester Airport to the USA
l Walt Disney World Resort in Florida room nights l Disney’s 14–Day Ultimate Ticket bookings
Booking references must be emailed to [email protected] to enter the prize draw.
Manchester Airport Lounge Virgin Atlantic and Delta Air Lines
The seven winners of this incredible FAM trip will experience...
Lounge access at Manchester Airport, plus
Return economy
flights with Virgin
PLUS some magical
Atlantic/Delta complimentary Air Lines
Five nights at Access to
a Disney Resort Walt Disney World surprises along
Hotel Resort in Florida the way too!
parking
Book between 01 November – 31 December 2019 to win your place!
Terms and conditions: Valid bookings made with Gold Medal during the incentive period 01 November – 31 December 2019 will qualify to be entered into a prize draw to win - booking references must be emailed in to [email protected] by 02 January 2020 in order to enter. The seven FAM trip winners will be announced at the end of the incentive. Winners’ names available on request. By entering this competition, you acknowledge and agree that your details may be used for publicity purposes. There are seven individual FAM trip places to give away. The FAM trip prize includes parking and lounge access at Manchester Airport, return economy flights with Virgin Atlantic/Delta Air Lines from Manchester Airport and five nights accommodation at a Disney Resort Hotel (property will be confirmed to the winners). FAM prize does not include travel insurance, passports, visas, some meals, tipping or any other costs of a personal nature not stated. Compliance with any health or other government requirements is the responsibility of the prize-winner. Minimum sales of £10k per agency to qualify. FAM trip places will be awarded at an agency level, individual member of staff who travels is at manager’s discretion. Prize is non-transferable and there is no cash alternative available. The trip will travel in March 2020, the exact date will be confirmed to the winners. Winners must be available to travel on selected date – Gold Medal reserves the right to redraw winners if agents are unable to attend. Gold Medal reserves the right to withdraw this incentive or change trip details at any time. This promotion is offered by Gold Medal Travel Group Limited, ATOL protected 2916, ABTA V6805. Remember that it is your responsibility as a Gold Medal agent to offer honest and impartial advice to customers and you must not allow this promotion to compromise such obligation.
Call: 0800 014 7777 Visit: goldmedal.co.uk


Bali
Morning of the World
One of the most magical places on earth, Bali is the number one location on honeymoon lists. People from all over the world travel there to enjoy the clear seas, palm tree fringed beaches, resort hotels, lush rainforests, amazing Hindu temples, vibrant arts and foodie scene, as well as an incredible culture that makes it such a very special place.
If you have clients looking for a world- class holiday experience, then Bali is ideal - a spiritual island paradise for a holiday and travel experience that they will never forget.
TOP TiPs
Stunning scenery...
Make sure that you hire a car or a driver to see the stunning landscapes, countryside and meet the friendly local people. A visit to Seminyak is a must - famous for its vibrant atmosphere and boutique shopping.
Local culture...
If you can drag yourself away from
the South coast, make sure you visit Ubud - Bali’s artistic heart will suck you in with its culinary treats, traditional Balinese crafts, arts and dance and amazing spas.
Mindfulness...
Find peace at Uluwatu, Bali’s most sacred temple, spectacularly perched on a cliff top and a magical spot to see the most incredible and romantic Balinese sunsets.
When to go...
Bali enjoys a warm tropical climate year round. The dry season runs from April to September and English is widely spoken in the main resorts.
sTOPOVeR in isTanBUL
When flying with Turkish Airlines, be sure to recommend to your clients that they stop off for a few nights in Istanbul.
One of the most incredible cities, Istanbul has it all - a spectacular setting, world famous sights
and attractions, great shopping, restaurants and hotels and a truly vibrant and eclectic atmosphere.
TOUR isTanBUL
A unique benefit when you fly with Turkish Airlines. If clients have a layover in Istanbul between 6 and 24 hours before their onward Turkish Airlines’ flight, they can take advantage of this free tour, allowing them to discover the delights of Istanbul for themselves!
Turkish Airlines flies to Bali with daily connections from Edinburgh, Manchester, Birmingham, London and Dublin. Your clients will not only love the excellent inflight service and amenities, but also enjoy a generous free baggage allowance in both Business and Economy class. Turkish Airlines flies to 316 destinations in 126 countries worldwide.
NOVEMBER 2019


DISCOVER MORE:
with the airline that flies to more countries than any other
INDONESIA


NORTHERN LIGHTS HOLIDAYS
CRaiG MUssOn
CLIENT MANAGER, FINNAIR
I’ve just completed my 29th year working in the airline industry. I started in 1990 at British Midland on a YTS scheme fresh from school and I now can’t imagine being involved in any other industry.
Whilst at British Midland, someone told me - “you can’t fax a handshake” - for anyone born after 1990, replace ‘fax’ with email! This advice has been invaluable over my career and something I live by today.
My first 12 years in the industry were spent in customer service roles. Then in 2003, I joined United Airlines and moved into sales and account management. I have also worked for both Delta and American, then Qatar, before joining the Finnair family.
Í was drawn to Finnair for several reasons. First off the product; it really is one we can boast about. Our A350 sets high standards in both business and economy, not just in comfort, but with Nordic hospitality and food. Of course, I am biased, but with my years of airline experience, I know a good seat when I see one!
Secondly, the Finnair network. Finnair doesn’t just serve Finland - our
key focus is Asia. This is due to the strategic location of Helsinki, allowing our planes to take the quick Northern route to 19 Asian destinations. Not many people are aware that Finnair
are the largest European carrier to Japan with five destinations, as well as flying to six cities in China. We are also adding Busan in South Korea to go with Seoul.
Thirdly, as I researched the company, I was drawn to their core values. There is a commitment to care; for passengers, staff and the environment. It’s easy to write these words, but once you work for Finnair, you get to see all three are really acted upon - and it’s great to be a part of this company.
My work day starts around 7:30am.
I’m normally 3 cappuccino’s in by
now (instant coffee isn’t allowed in
our house, my wife is Italian, so no imitation) and ready for whatever email requests have come in overnight.
Finnair serves four UK airports: Edinburgh, Manchester, London Heathrow and Gatwick, so my Leicestershire location helps me to service our partners both north and south. I try to get to Scotland as often as possible. The SPAA events are all ring fenced in my diary - nothing takes priority over these. I love the Star nights as it gives me an opportunity to talk to agents about Finnair whose offices I haven’t visited. I do however, try and make as many branch visits as
possible around the SPAA calendar, when I will book 2 or 3 nights and fill my diary as much as I can.
It’s a great time to be working with the Scottish trade. Our Edinburgh to Helsinki flight goes from strength to strength, so much so that this is the first year we have operated a year round service and not just seasonal. This adds an extra 12,000 seats
to the market and underlines our commitment.
I feel so lucky to be in this industry as I’ve travelled to all four corners of the world, seeing some truly memorable places. One trip, about seven years ago will always stand out in my memory. We flew with Finnair to Rovaniemi
and whilst there, we got to see the Northern Lights and meet the real Santa Claus. He said that as I had been good all these years, I would get the gift I had always wanted. You know, he was right - her name is Tulip and she’s 6 years old!
NOVEMBER 2019


FLY FINNAIR AND TAKE THE SHORT NORTHERN ROUTE TO CHINA
Finnair flies up to 38 times per week to China operating to Beijing, Guangzhou, Hong Kong, Nanjing, Shanghai, Xian. Book your flights at finnair.com


NORTHERN LIGHTS HOLIDAYS
Port of Call:
HONNINGSVAG : NORWAY
By HiLaRY DOUGLas
Honningsvag is a major highlight port of call on any northern European and Norwegian Fjords cruise itinerary. It’s mainland Europe’s northernmost point, only 1,350 miles south of the North Pole itself, close to the Russian border and the jump off point to visit the North Cape Visitor Centre.
The first tourist arrived in Honningsvag in 1664 and visitors have been coming ever since. Tell your clients that a trip to the Nordkapp Visitor Centre should be their first choice of excursion from Honningsvag, with superb photo opportunities. Visitors can go into the Centre and enjoy the great video presentation and also walk to the iconic globe monument, set on the spectacular cliff top, where only the Svalbard Islands separate you from the North Pole for that unique selfie.
In the summer months, some cruise ships sail from the port late evening for some scenic cruising along the North Cape, with the aim of seeing the sun set and rise almost immediately, perpetuating the 24-hour daylight and land of the Midnight Sun. Alternatively, many cruise lines are now sending their ships there during the winter months with the express aim of seeing the famed Aurora Borealis (Northern Lights) as this is the best time of year to hope- fully witness this magnificent natural phenomenon.
I travelled there as part of a Viking Midnight Sun cruise in the summer so got to experience the weird sensation of looking out to sea at 2am in bright daylight!
Over and above the North Cape itself, the small town of Honningsvåg (population 2,800), is well worth a visit. Highlights include the church - the only building left standing in the town at the end of World War 2 - some great shopping and Arctic dining experiences. Tell clients to check out the Perleporten Kulturhus (the local cultural centre), the Once Upon A Dream art gallery and the Artico Ice Bar. You can also pre-arrange for them to visit the Nordkapp Nano-Brewery where they can sample the local beer, which includes ‘interesting’ ingredients like cloud and crow berries, reindeer moss and even seaweed!
This area of Norway is known for its indigenous people, the Sami. With their colourful costumes and fascinating culture, your clients will get a real feel for the local
life. Traditionally, the Sámi have pursued a variety of livelihoods, including coastal fishing, fur trapping and sheep herding, but their best known means of livelihood is semi-nomadic reindeer herding.
Overall, Honningsvag is a really exciting port of call and certainly one to check off the ‘must do’ list!
NOVEMBER 2019


NORTHERN LIGHTS HOLIDAYS
Enjoy Arctic activities in Varanger
Varanger in Norway is situated in the epicentre of the Northern Lights oval, ideal for spotting the Aurora Borealis on clear days.
Varanger’s main airport in the area is Kirkenes, which offers daily flights as well as flight connections to other domestic airports in Varanger.
Clients hoping to view the Northern Lights can also enjoy a number of Arctic activities that are special for the region. Varanger is listed by “Top Birding Sites of the World” as one of the world’s top 100 areas for bird watching. There are also various husky safaris to choose from.
For the ultimate experience, a visit to the Ice Hotel is a must. Offering 20 rooms uniquely carved by master ice sculptors from around the world, the Ice Hotel is a unique experience. With a constant temperature of - 4°, after an Arctic dinner, guests will certainly need a night cap in the Ice bar to warm them up, although beds do include thermal sleeping bags!
As well as watching out for for the Northern Lights, visitors can take a snowmobile trip, a walk by snowshoes, go cross country skiing or ice-fishing or enjoy a King Crab Safari. The hotel opens 20th December.
Search for the Aurora Borealis onboard CMV
Clients can view the Northern Lights while sailing with Cruise and Maritime Voyages.
CMV’s itineraries include destinations such as Trømso and Trondheim, Norway and Iceland, visiting colourful maritime villages and snow-covered mountain ranges.
Departure ports include Newcastle, Aberdeen, Rotterdam and Tilbury. CMV’s Northern Lights cruises sail between September and April on board Marco Polo and Magellan. Guests can also choose from various shore excursions, specially selected to help see the best of northern Norway, the fjords and the Arctic.
Voyages include the 12-night Land of the Northern Lights Iceland, on board Magellan, departing from Rotterdam 5th March 2020; Marco Polo sails the 11-night Iceland & Faroes Northern Lights itinerary, departing from Newcastle on 12th October, 2020 which also includes a departure from Aberdeen on 13th October.
THAT’S THE SEALIEST THING I’VE EVER HEARD
NOVEMBER 2019
19


NORTHERN LIGHTS HOLIDAYS
UNIQUE AND
UNFORGETTABLE EXPERIENCE
Iceland is the destination for travellers who want an experience that is utterly unique.
Where else can you find active volcanoes, bubbling geysers, gigantic glaciers and thundering waterfalls, plus the trendy hotels, stylish restaurants, bars and geothermal spas of vibrant Reykjavik?
So look no further, with our adventure, luxury, spa, self-drives, Super Jeep off road self drives, guided and family holidays - we have something for everyone.
Can you picture yourself diving between the Eurasian and North American tectonic plates, dashing across a glacier on snow scooters, venturing inside a volcano, white water rafting, ice climbing, dog sledding, whale watching, observing spouting hot springs and thundering waterfalls and much, much more? Then Iceland is your destination and we are the people to plan it all for you!
Should you wish to see it all a bit more hassle free, then take a look at our latest product, Iceland Circumnavigation on the fine soft expedition ship, Ocean Diamond.
The Iceland Circumnavigation is the perfect way to see the best Iceland has to offer by sailing at night and being in a new port each morning. And for those that stay up, they can enjoy 24 hrs daylight during the long Iceland summer nights.
Once in port, we offer optional shore excursions which can be booked in advance and where possible exciting zodiacs landings take place. The Iceland Circumnavigation highlights the natural wonders of Iceland during the 10-day voyage that circumnavigates the entire island, treating its passengers to magical views of mountains, ancient glaciers and fjords and crossing the Arctic Circle - our innovative concept makes your expedition cruise an unforgettable adventure.
Thanks to superior stability technology and an ice-strengthened hull, the Ocean Diamond is the ideal ship for adventure voyages in the Arctic and North Atlantic.
Due to the compact size, we can take you to places far off the traditional cruise routes so that you experience all the highlights of Iceland and Greenland. Our experienced exped- ition team consists of local guides from both Iceland and Greenland who can render real insight into the culture, history and nature of each destination.
Discover the best of city and countryside on one of our great holidays. We have a wide variety of trips, so you’re sure to find one that’s just right for you.
The land of Northern Lights and the Midnight Sun welcomes you year round.
eaRLY BiRD sPeCiaL OFFeR
Up to 25% savings on all our 2020 Iceland Circumnavigation and Greenland cruises - valid until 31st December 2019
– don’t miss out, book now!
We offer travel agents commission
For more information: tel: 0800 032 1630
email: [email protected] www.icelandprotravel.co.uk
www.icelandprocruises.co.uk
Y6096
NOVEMBER 2019


UNIQUE & EXTRAORDINARY
Experience the beauty of Iceland like you’ve never seen it before with Iceland ProTravel
TRAVEL WITH EXPERTS
NORTHERN LIGHTS TOURS • NEW YEAR’S HOLIDAYS • CITY BREAKS AND MUCH MORE....
© IPT
© IPT
From a city break, a self-drive holiday, an escorted tour, or a unique Icelandic spa break
Stay in luxury accommodation, sample the gourmet food, explore the unique landscape...
....we have a large selection of holidays that can be tailor made to suit your needs
Our sister company ICELAND PROCRUISES operates the Ocean Diamond cruise liner, offering circumnavigation tours around Iceland
and stunning Greenland voyages.
All enquiries:
email: [email protected]
or call: 0800 032 1632 Y6096
For more information please visit:
www.icelandprotravel.co.uk www.icelandprocruises.co.uk
We offer travel agents commission
The land of the Northern Lights and Midnight Sun awaits you... Explore one of the most fascinating places on Earth with icelandprotravel...


NORTHERN LIGHTS HOLIDAYS
Magic in the Air
Iceland is the perfect place to witness the breathtaking Northern Lights dance across the sky.
The Aurora Borealis, or Northern Lights, have captivated us over the centuries. Throughout history, humans in the wildernesses of the world, in the dark of night, have gazed up in wonder at the iridescent bands of green, red, yellow, pink, purple and white lights swirling around the sky.
The aurora often first appears as an arc, stretching from east to west across the sky. Later in the night, it may develop into rippling streamers, pulsating globes, a corona of rays that appear from a point high in the air, or as scattered patches of light. The fact that the aurora’s appearance can change so much within the course of a single night makes it all the more mesmerizing.
Iceland is one of the most magical destinations in which to track down the lights. Here, the official aurora-spotting season runs from October until March.
Why winter? It’s easiest to see the Northern Lights during the depths of winter because the nights are longer and the icy cold results in less water vapor clouding the skies. That said, the aurora has been observed as early as August and as late as April.
Icelandair offers direct flights to Iceland from the UK (Glasgow, London Heathrow, London Gatwick & Manchester) and Ireland (Dublin). But that’s not all - Icelandair has created its own Northern Lights plane named Hekla Aurora. You can even request to fly with it for a special occasion, although it cannot be guaranteed.
And remember, the darker the nights, the brighter the lights! When winter brings increased darkness to Iceland, it also brings increased chances to view the Northern Lights.
NOVEMBER 2019


Have you seen them?
Fly direct from UK & Ireland to Iceland, the land of the Northern Lights
Reykjavik I Anchorage I Boston I Chicago I Denver I Edmonton I Minneapolis I Montreal I New York (JFK & Newark) I Orlando Philadelphia I Portland I Seattle I Toronto I Vancouver I Washington, D.C.
n Fly direct from London (Heathrow & Gatwick), Manchester, Glasgow and Dublin to Iceland with easy connections to North America.
n 23 kg checked luggage (Light fares excluded), 10 kg hand luggage, 32 in legroom, in-flight entertainment and more.
n Stopover in Iceland for up to 7 nights at no additional airfare. + icelandairacademy.com


Skiing made easy
Balkan Holidays aim to make skiing easy this winter with a new range of blog posts, explaining how to go from a beginner skier to an advanced off piste-lover.
Aimed at total newcomers, agents can pick up handy tips to gain confidence in selling ski. Part 1 answers the question - Where do I start? - and deals with these six questions: Do I need to be fit?; Do I need expensive kit?; When should I go skiing/boarding; What if
I hate it?; Is insurance expensive? and Where should I go? Visit blog. balkanholidays.co.uk
This winter, Balkan Holidays fly from 11 UK airports from December to March, including Belfast, Edinburgh and Newcastle. Flights from Edinburgh and Newcastle depart on Saturdays.
New this winter is a direct, charter flight from Belfast. It departs weekly on Sundays from 29th December to 1st March inclusive. Launch offers for those departing from Belfast include savings up to £150 per couple and a free ski lesson at We Are Vertigo. Visit balkanholidays.co.uk/belfast
On arrival, Balkan Holidays representa- tives will meet guests and whisk them up the mountain to the chosen ski resort. On offer are three different destinations. Bansko, has an exciting mix of breathtaking scenery, excellent ski facilities, modern lift infrastructure and warm hospitality. Bansko is regarded as one of the best European ski resorts and the best value.
Borovets is considered the liveliest of the winter resorts. It has the perfect setting for a wonderful winter holiday due to the fantastic combination of great conditions for skiing and snow boarding during the day, with a
wide choice of après-ski activities and nightlife.
Pamporovo is the Bulgarian ski resort that has won the hearts of many with its picturesque scenery and sunshine. It has numerous fantastic ski runs for beginners and intermediates, with challenging black runs for
those who wish to test their skills.
The beautiful slopes are less crowded to make your skiing and boarding experience one that you will never forget.
Balkan Holidays has a number of late deals available with savings of up
to 40%. For example, 7 nights only £282 per person, saving 36%. Price includes return flights from Newcastle, departing 11th Jan 2020 and 7 nights’ self-catering accommodation based on 3 sharing.
From Belfast, agents could suggest the 3* Hotel Mura, priced from £290pp. Departing 12th January 2020, price includes return flights, transfers and 7 nights’ B&B accommodation based on 3 sharing.
From Edinburgh, there is the 4* Hotel Pirin, Bansko, from £492 per person, saving 10%. Price includes return flights and 7 nights’ half board, based on 2 sharing, departing 4th January 2020.
Lynsey Jones is your Regional Sales Manager and is available for training or information. Follow her on facebook at facebook.com/groups/balkanagents
For more information and to book, visit Balkanholidays.co.uk/agents or call 0207 543 5555
NOVEMBER 2019
24


SKIING MADE EASY
with Balkan Holidays Flights from Belfast, Newcastle, Edinburgh
• 53 years of experience
• 11 UK airports
• Dedicated trade sales team • 7 nights from £299
• Low deposit of £70
Visit balkanholidays.co.uk/agents | Like us facebook.com/groups/BalkanAgents Call 0207 543 5555 (7days) | Brochures via BP Trade-Gate » Viewdata: BAL
WINTER 19/20 LATE DEALS ON SALE NOW
save up to 40%


We
endy Wu Tours presented their
n
w brochure to agents in Glasgow
ne
e
w
NOVEMBER 2019
SOUTHEAST ASIA
BORNEO | CAMBODIA | INDONESIA LAOS | MYANMAR | THAILAND | VIETNAM
2020–2021
Our Award-Winning Collection of Escorted Tours & Tailormade Holid


Discover the
PREMIUM ECONOMY FOR FREE
Victoria Mekong
OR
This brand-new 4-star river cruise vessel offers 3-night and 4-night cruising itineraries between Vietnam’s Mekong Delta and Cambodia’s capital Phnom Penh.
VISIT wendywutours.co.uk/agents OR CONTACT [email protected]
CALL 07947 903 807 OR JOIN US @Wendy Wu Scotland Group *Full terms and conditions apply. Offers apply to selected tours to China, Japan & Southeast Asia.
UPGRADE TO
BUSINESS CLASS FROM £299PP*


Air Transat invites you to embrace the
winter season with a magical trip to Toronto
Every winter, Toronto transforms into a wonderland of magical markets, twinkling festivals and ice rinks aplenty!
Fly direct all year with Air Transat, the Skytrax 2019 World’s Best Leisure Airline, departing from Glasgow, Manchester and London Gatwick.
Air Transat is proud to introduce the brand-new Airbus A321neoLR to its UK winter schedule, because the holiday should start the moment you step on board. This new Airbus is in perfect sync with Air Transat’s continued efforts in sustainable tourism, powered by engines with the lowest fuel consumption and greenhouse gas emissions (CO2 and NOx) in their class.
On board, experience 50% less cabin noise and more personal space, with economy seats that are 1.5 inches wider than the Airbus A310. Have fun on the fly with state-of-the-art in-seat entertainment systems, with larger individual touch screens and USB ports to charge electronic devices. Real world off. Vacation on!
If you’re looking for that festive feeling, look no further than Toronto’s Christmas Market in the charming Distillery Historic District. Or show off your skating skills as you glide past the famous illuminated Toronto sign at Nathan Phillips Square.
Make your Christmas shopping special with the legendary Eaton Centre, a massive mall showcasing more brands than you could dream of.
Make sure you’ve got plenty of luggage space to take those precious gifts home. Add Option Plus for more
perks in Economy; with an additional checked bag of 23kg, plus standard seat selection, you’ll breeze through the airport with priority services, snuggle up with your onboard comfort kit and enjoy a complimentary
cocktail and snack. And don’t forget, your inflight meals, soft drinks and entertainment are all provided as standard.
Round off this city break in style, with an upgrade to Air Transat’s exclusive Club Class cabin. You can do some serious shopping with a generous allowance of 2 checked bags at
34kg each and after buying gifts for everyone else, it’s time to put yourself first; with speedy check-in, security,
boarding, deplaning and baggage handling. With just 12 seats in this spacious premium cabin, you’ll feel the VIP treatment with dedicated cabin crew; serving gourmet dishes - created by renowned Quebec chef Daniel Vézina - plus complimentary fine wines and snacks throughout.
Feel pampered with Air Transat’s thoughtful amenity kit and relax with wider seats and extra legroom, arriving at your destination feeling refreshed and raring to go!
NOVEMBER 2019


Canada starts here
Fly direct to Toronto all winter with the World’s Best Leisure Airline.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
United Kingdom - Canada
√
√
√
√
√
√
√
√
√√
√√
√√
√√
√√
√√
Glasgow Manchester London Gatwick √ Departure flight
√ √
√ Returning flight
Fly aboard our brand-new Airbus A321neoLR
daily this winter, from London Gatwick to Toronto.
Available to book via the GDS
airtransat.co.uk | [email protected] | 00 800 87 26 72 83
2019 World’s Best Leisure Airline


AGENTS ENJOYED AN EVENING WITH AFRICA & BEYOND. FINDING OUT ABOUT ALL THINGS AFRICA
NOVEMBER 2019
30


£99 LOW SAVE 5%
DEPOSITS* PLUS CHOOSE A
FREE GIFT*
Four stunning tours to Canada
from £1,595
Best Selling Tours from Aberdeen, Edinburgh, Glasgow, Manchester & Newcastle
BOOK BY
12 AUGUST
Canada’s Maple Leaf Trail
10 days from £1,595pp May 2020 - Oct 2021
• Gaze in awe at tumultuous Niagara Falls
• Discover waterfront Toronto and its sky- piercing CN Tower
• Explore Victorian Ottawa, the elegant Canadian capital
Canadian Rockies
11 days from £1,945pp Apr 2020 - Oct 2021
• Stay in Banff, the capital of the Rockies
• Enjoy a two-night stay in the alpine town of Jasper
• Follow the Icefields Parkway, via Lake Louise
Five-Star Alaska Cruise & the Canadian Rockies
16 days from £2,899pp May 2020 - Sep 2020
• A seven-night cruise through Glacier Bay and the Inside Passage
• Visits to Juneau, Skagway and colourful Ketchikan
• Time in Banff, the stunning capital of the Rockies
Canada’s Rocky Mountaineer
11 days from £3,185pp Apr 2020 - Oct 2021
• Enjoy a journey on the world- famous Rocky Mountaineer
• Stay in Banff, the capital of the Rockies
• A two-night stay in the alpine town of Jasper
All prices are based on departures from London Heathrow. Connecting flights from regional airports available from £200.
Your Escorted Tour Specialists
For bookings, late availability offers, brochures, personalised posters & more,
visit www.newmarketholidays.co.uk/agents-login or call us on 0330 160 7999 *For full terms & conditions please see our website.


SMALL SHIP & RIVER CRUISES
Europe 2020 inclusive Business Class air with Seabourn
Seabourn is offering special cruise fares for select 2020 European cruises that include round-trip Business Class flights and transfers, providing superior value, seamless convenience and peace of mind. These special fares Include Round-trip Business Class Air* and complimentary transfers between
the airport and Seabourn ship*.
The Seabourn experience is unlike any other form of travel. It is luxurious, yet relaxed... elegant, yet casual... sumptuous, yet understated. A concept designed around an intimate boutique hotel, which happens to be at sea.
This is a world of ultra-luxury, where space is generous and crowds are few; where names and wine orders are remembered, preferences noted and wishes granted before they are spoken. Seabourn’s five intimate, all-suite ships will carry you to the heart of great cities, exclusive yacht harbours and secluded coves.
Each ship features a world-class spa, inviting dining venues and lounges, pools and a unique retractable marina. Enticing activities may include fascinating Seabourn Conversations with guest experts from the fields of the arts, history, science and UNESCO world heritage, while evenings offer entertainment including “An Evening with Sir Tim Rice” and evenings under the stars on deck.
The enrichment extends ashore to Shopping with the ChefTM at local markets, exclusive UNESCO tours and the “Ventures by SeabournTM” programme featuring up close exploration by kayaks and Zodiacs.
Seabourn has partnered with world-renowned Michelin three-star chef Thomas Keller to further elevate the
already award-winning dining experience. The culinary genius behind eateries such as The French Laundry and Per Se, has added his expertise and inspiration to Seabourn’s menus and the exclusive ’Grill by Thomas Keller’.
On Seabourn, every desire is met promptly and with a welcoming smile. Whether it’s a warm blanket and a cup of gourmet hot chocolate as you drift along the Norwegian Fjords or a relaxing neck massage poolside, you’ll feel that you’re a member of a very exclusive club.
With the Compliments of Seabourn
Shopping with the ChefTM Experience*
Marina day with complimentarywatersports*
* Available in select ports subject to weather and tidal conditions
NOVEMBER 2019


THE BEST WAY TO SEE
THE MEDITERRANEAN
IS WITH THE BEST AT SEA
WITH INCLUDED BUSINESS CLASS AIR FROM SCOTLAND AND MORE ON SELECTED 2020 CRUISES 2019 EVENT
BUSINESS CLASS AIR ALSO COMBINABLE WITH SET SAIL OFFERS!
Book your clients by 20/11/19 and they may receive:
● Suite upgrades
● 300 Minute Internet Package
● Up to 15% savings on Combination Cruise
Book a Penthouse or Premium suite and they may receive $1,000 per suite onboard spend & unlimited internet.
THE SEABOURN ALL-INCLUSIVE DIFFERENCE
● Intimate ships with a private club atmosphere
● Intuitive, personalised service provided by staff passionate about exceeding guests expectations
● All ocean-front suites, luxuriously appointed
● Complimentary premium spirits and fine wines available on board at all times
● Welcome Champagne and complimentary in-suite bar stocked with your preferences
● Tipping is neither required, nor expected
● World-class dining, further enhanced through a culinary partnership with Chef Thomas Keller
● All dining venues are complimentary, dine where, when and with whom you wish
NEW Special Europe Air Offer includes:
Round trip Business Class Air | Complimentary transfers between airport and ship
7-NIGHT MALTESE & ROMAN SUNSETS
2 May 2020 SEABOURN OVATION
Cruise from £3,299pp INCLUDED BUSINESS AIR+ Valletta; Naples, Civitavecchia (Rome); Bastia (Corsica); Toulon, Palamos, Barcelona
7-NIGHT
8-NIGHT RIVIERA & ITALIAN IDYLL
30 May 2020 SEABOURN ENCORE
Cruise from £3,499pp INCLUDED BUSINESS AIR+ Valletta; Trapani; Golfo Aranci (Sardinia); Bastia (Corsica); La Ciotat; St Tropez; Monte Carlo; Viareggio; Civitavecchia
7-NIGHT ALLURING ITALY & RIVIERA
11 June 2020 SEABOURN ENCORE
Cruise from £3,299pp INCLUDED BUSINESS AIR+ Rome (Civitavecchia); Livorno (Florence/Pisa); Portofino; Bandol; Sete; Palamos; Palma de Mallorca; Barcelona
7-NIGHT RIVIERAS & ROME
22 Apr 2020 SEABOURN ODYSSEY
YACHTSMAN’S
RIVIERA
9 May 2020 SEABOURN OVATION
Cruise from £3,299 pp INCLUDED BUSINESS AIR+ Barcelona; Palamas; Sete; Monte Carlo; Toulon, Ajaccio (Corsica),
Cruise from £3,299pp INCLUDED BUSINESS AIR+ Barcelona; Palamos, San Tropez, Portofino,
Livorno (Florence/Pisa); Civitavecchia
Portovenere, Le Lavandou, Sete, Valencia, Barcelona
CONTACT YOUR BDM OR E-MAIL [email protected] CALL: 0344 338 8614 RESERVATIONS: 0344 338 8610 WWW.SEABOURN.COM
Terms & Conditions *All fares are GBP, per guest, based on two guests travelling with the same itinerary and standard suite double-occupancy. Promotional air offers are subject to availability and valid only for guests residing in the UK. In the event that promotional Business Class air is not available (at the sole discretion of Seabourn) or for guests not wishing to utilise the promotional air offer, a cruise credit in the amount of £500 will be applied to the booking amount. Promotional Business Class air offer is based on promo code JB. Offer applies to new bookings only made between 9 Sep 2019 and 20 Nov 2019. Offer is capacity controlled, and may be modified or withdrawn without prior notice. Other restrictions may apply, subject to the Passage Contract and Terms and Conditions available at www.seabourn.com. All savings amounts are included in fares shown. Seabourn reserves the right to correct errors. Ships' registry: Bahamas. ©2019 Seabourn.


SMALL SHIP & RIVER CRUISES
Sailing the Rhine
with Viking River Cruises
By TOnY OGG, Bryton Travel Consultants
I have been lucky enough to
sample 5 nights of the 7-night Rhine Getaway Cruise on board Viking. This included the Basel to Amsterdam option, disembarking
in Cologne rather than going all the way through to Amsterdam. You can do the itinerary in reverse if that suits better.
I flew on the direct easyJet service from Edinburgh to Basel and was met on arrival in Basel by three Viking reps who were extremely helpful. I was quickly transferred in a minivan for one, to the fantastic Viking Vidar Longship where I was greeted by the cheery shore staff and checked in efficiently at the reception desk.
Viking Longship
My cabin was a lead-in Stateroom Category E, which I found to be absolutely fine for my needs. The window is about half height but
is still above water level and there was ample space for clothes. The bed is a hotel style double and the bathroom, although small, serves the purpose well. There is also a
TV, free Wi-Fi, telephone, safe, refrigerator, hair dryer and amp plus individual climate control.
All areas of the Longship are very bright, with lots of natural light from the floor to ceiling windows and the ship is extremely easy to negotiate. The Middle Deck has the reception and restaurant, the Upper Deck has the Lounge and Aquavit Terrace which is an indoor/outdoor café and the Sun Deck is on the top floor. There are cabins on all decks apart from the Sun Deck.
Breakfast is served from 6.00am to 11.00am and a continental breakfast is available in the Aquavit Terrace. Lunch is available from 12.30pm. Dinner is from 7.00pm. All drinks
are included with meals including champagne at breakfast.
Tips for onboard staff are added to your account and are approximately 12 euros per person per day, but you can take these off and tip as you feel fit.
Excursions
Every day there is a morning excursion included in the cost of the holiday. You get a ticket with your coach number on it and a member of ship staff is assigned to make sure you get on and off the bus without getting lost. All the
excursions were well organised, the local guides all spoke excellent English and were extremely know- ledgeable. Tips were not included, so we gave them on average, 1 to 2 euros each trip.
All of the staff, whether it was onboard or on the excursions, were more than helpful.
Places Visited
• The Black Forest from Breisach • Strasbourg from Kehl
• Heidelberg from Mannheim
• Cruise the Middle Rhine to
Koblenz followed by a visit to
Marksburg Castle • Cologne
My favourite place was Strasbourg, Notre Dame Cathedral and lots of little quaint streets to get lost in. I also loved passing all of the castles whilst cruising the Rhine.
Summary
The whole experience was amazing! I loved the places we visited and feel that there is something on these river cruises for everyone. Age wise, generally I would say it would suit passengers aged 40 plus.
NOVEMBER 2019




SMALL SHIP & RIVER CRUISES
Master of Wine for Scenic Eclipse
Master of Wine, Keith Isaac, has been commissioned by Scenic to create a wine list representing the finest wines from around the world for the newly-launched Scenic Eclipse.
One of only 400 Master of Wine around the world, Keith Isaac worked with the Scenic team to create a wine list that not only offers the finest of quality but also appeals to the global traveller and complements the Scenic Eclipse experience.
The wine selection has been designed to reflect the regions through which Scenic Eclipse will travel, which includes a Cabernet Franc from Mendoza in Argentina when the ship is in Antarctica and a Syrah from Limarí in Chile to give a regional feel to the list. Champagnes include a 1er Cru from Lombard and a Grand Cru Blanc de Blancs from Autréau, as well as
the Palmes d’Or 2006 from Nicolas Feuillatte.
In addition, guests can choose from a Chairman’s Cellar List, a limited cellar list of the finest wines from
around the world. These are all personally selected by Keith
Isaac and Scenic Founder and Chairman, Glen Moroney and are available for guests to purchase.
Tailored style river cruising with Fred. Olsen
Fred. Olsen Cruise Lines has launched its 2020 river cruise programme, on board the 156-guest Brabant.
Jackie Martin, Sales and Marketing Director for Fred. Olsen Cruise Lines, comments: “2019 has been another successful year for Brabant – now well-established, in its second cruise season – and we are delighted that many more newcomers have decided to give a Fred. Olsen river cruise a try this year and that so many have returned again for a second cruise.
“We look forward to welcoming even more guests to experience our friendlier, tailored style of European river cruising in 2020, when we will be offering 26 itineraries, covering 43 ports of call, as well as introducing 10 maiden calls, across six different countries. We will also be taking in five brand new areas and visiting destinations rarely explored on a river cruise.”
New for Fred. Olsen in 2020 are maiden sailings into Luxembourg, taking in Grevenmacher
and Remich – where few other river ships venture – as well as scenic cruises of the Danube Delta, with other inaugural calls to: Trier and Nierstein, in Germany; Cetate, Galați and Dobreta-Turnu Severin, in Romania;
Donji Milanovac, in Serbia; Enkhuizen, in The Netherlands; and Vukovar, in Croatia.
Every Fred. Olsen river cruise will incorporate plenty of daytime scenic cruising, so that guests can enjoy some of Europe’s most fantastic scenery – with 14 areas of scheduled scenic cruising included across the itineraries.
Cruise the Saint Lawrence River
CroisiEurope will operate an exclusive cruise on the Saint Lawrence River, between Montreal and Saint-Pierre-Et-Miquelon onboard its new ocean ship, La Belle des Océans.
The 10-night sailings will operate between June and Sept- ember 2020 and follow in the footsteps of Jacques Cartier, with stopovers in Montreal, Quebec, Tadoussac, Baie-Comeau, Gaspé, Cap-aux-Meules and Saint-Pierre.
The seven-deck La Belle Des Océans will accommodate 124 passengers in 62 ocean-view suites, nine of which have private balconies. Onboard amenities include a swimming pool, two bars/lounges, a restaurant, an outside grill and grill- bar around the pool, fitness centre, salon and laundry service.
Prices for the new cruise start from £4,694 per person
to include all meals and drinks onboard, guided tours of Montreal, Old Quebec City and Saint Pierre, one-night’s hotel stay in Montreal and flight between Montreal and Saint Pierre at either the start or end of the cruise. International flights not included.
NOVEMBER 2019


CLAIM YOUR
FREE case of wine!
Discover Europe’s Rivers in 2020
Fred. Olsen River Cruises sail along the Moselle, Rhine, Main and Danube
The 2020 Fred. Olsen River Cruise programme combines charming towns and iconic cities with some of the finest landscapes in Europe. We’ve carefully crafted our new itineraries to stop in fewer ports, for longer, so guests will have more time to explore at their own pace.
We’ll take your customers
to areas rarely visited by
river ships, such as the scenic riverside towns of Luxembourg, along the size- restricted Moselle Valley, as well as the wildlife-rich reed beds of the Danube Delta.
REMEMBER, when you book your customers onto a Fred. Olsen River Cruise, you’ll get a FREE case of wine!
To claim your FREE case of wine, simply quote ‘WINEMEUP’ at time of booking!
Did you know?
Your customers can upgrade from a from a Standard Room
to a Juliette Balcony room from only £200pp for a 7-night cruise.
Valid for bookings made on selected sailings, made between 8th - 30th Nov 2019 inclusive. Promo code WINEMEUP must be entered during the booking process in order to qualify. How to claim your case of wine: await an email from Trade Support containing your unique voucher code with instructions on how to order your case of Virgin Wines. The email is usually sent every Friday. Unique voucher code will be supplied by Fred. Olsen and can only be used once with Virgin Wines online virginwines.co.uk/fredwine. Case must be claimed by 31st December 2019. Only once case per agency (i.e. ABTA no.) can be claimed per week up to a maximum of 3. Claiming agent must be aged 18 or over. No obligation to buy any wine. A credit/debit card is required by Virgin Wines for age verification. Agents can claim one case of selected Virgin Wines – 8 bottles; red, white or mixed, retail value up to £110. In the unlikely event of a wine becoming unavailable, a substitute of similar style and of equal or greater value will be supplied. Please allow 2-5 working days for delivery. Excludes bookings made by non UK Resellers and
selected tour operators. Any issues claiming your voucher please call Virgin Wines on 0343 224 1001 stating VB9006, or email [email protected]. Offer applies to mainland UK addresses only, excluding Channel Islands. No cash alternative will be given. Information correct at time of going to print (Nov 2019). E&OE.
“It was an excellent cruise. Well organised, very friendly staff and superb food.”
Independent customer reviews


SMALL SHIP & RIVER CRUISES
CRYSTAL WINS THREE 2019 CONDÉ NAST TRAVELLER READERS’ CHOICE AWARDS
Crystal made history in the 2019 Condé Nast Traveller Readers’ Choice Awards by taking top honours across every category that it was eligible for.
Crystal Cruises won Best Medium- Ship Cruise Line, Crystal Yacht Cruises won Best Small-Ship Cruise Line and Crystal River Cruises won Best River Cruise Line in the magazine’s annual awards. The Readers’ Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry. This year was their biggest travel awards ever - and their first in collaboration with their sister title in the USA – and they received a record-breaking number of responses from readers who rated their travel experiences around the world. This marks a record 26th year that Crystal has received top recognition in these celebrated awards.
Crystal’s award-winning portfolio comprises a variety of global travel experiences for those seeking all- inclusive luxury and warm, genuine service tailored to their personal preferences.
The company’s oceangoing ships, Crystal Symphony and Crystal Serenity, remain the most awarded luxury ships at sea, both having undergone extensive redesigns recently that enhanced their already elegant spaces considerably. The addition of new Seabreeze Penthouses and Penthouse Suites mean more butler-serviced accommodations, while elegant, globally inspired dining experiences and high-tech amenities make guests’ experience authentic and effortless. The redesigns also brought new entertainment to the ships, including the new production Crystal on Broadway: The Show through Crystal’s partnership with Broadway producer Kevin McCollum and a new Stardust Supper Club aboard Crystal Serenity.
Crystal River Cruises will boast the youngest fleet on Europe’s rivers in 2020, with four new ships sailing the Danube, Rhine, Main and Moselle rivers. The 106-guest ships are enclaves of elegance for itineraries that celebrate the romance, creativity and rich heritage of the destinations. All-suite ships offering butler service for every suite, showcase Michelin-inspired cuisine, fine wines, stylish spaces
and open decks, while hundreds of inclusive, curated experiences ashore cater to travellers’ individual tastes.
Crystal Yacht Cruises’ Crystal Esprit is a distinctly exclusive destination unto itself. The 62-guest yacht offers the exceptional calibre of cuisine, service and elegant suites for which Crystal
is known, in an intimate atmosphere that mirrors that of a private yacht.
On itineraries through the Seychelles, Adriatic and Arabian Peninsula, Crystal Esprit explores marquee destinations, as well as lesser visited locales that larger vessels cannot access.
The yacht’s private marina is equipped for all manner of water adventures, complete with kayaks, paddle boards, snorkelling and scuba gear and even
a private submersible for deep-water exploration.
Crystal’s acclaimed portfolio has also grown to include the launch of Crystal Expedition Cruises and its new ship, Crystal Endeavor debuting in August of 2020. The German-built, Polar Class (PC6) expedition ship will accommodate just 200 guests in traditional Crystal fashion - all-suite accommodations, an array of world-class dining options including Nobu Matsuhisa’s Umi Uma & Sushi Bar, spacious and stylish public areas, full-service salon, spa and fitness centre – with additional state- of-the-art technology and equipment for exploring polar regions and remote subtropics.
Throughout its brand expansion that began in 2015, Crystal’s expressed commitment to an unwavering standard of luxurious service and excellence has been the core of the company’s philosophy. This dedication continues to resonate with discerning luxury travellers across the globe, consistently earning Crystal top accolades.
For more information and reservations, call Crystal Cruises on 0207 399 7601 or visit www.crystalcruises.co.uk
NOVEMBER 2019


OUR MAN IN THE NORTH REPORTS ON...
RIVER CRUISING! Enjoy an unrivalled new standard of all-inclusive
luxury river cruising with the Crystal River Cruises fleet. Enjoy a
front-row seat overlooking the breath-taking pastoral landscapes,
renowned capital cities and fairy-tale-like villages that line the
legendary Danube, Rhine, Main and Moselle rivers. Our four cutting-
edge river yachts – Crystal Mahler, Crystal Bach, Crystal Ravel &
Crystal Debussy – offer your guests the highest staff-to-guest ratio
of all European river cruise lines; the largest suites of any European
river vessel – all with butler service; outstanding Crystal six-star
service from European-trained hotel staff and truly exceptional dining. Aboard the Crystal River Cruises fleet – nothing is compromised, no detail too small, no experience too much. I’ve included a few of my favourite itineraries for 2020 below or for our full calendar of sailings, just visit www.crystalcruises.co.uk. See you soon!
If you would like to learn more about Crystal River Cruises, just give me a call or send me an email: 07841 921533 | [email protected]
TULIPS & WINDMILLS
DELIGHTFUL DANUBE (Westbound)
AMSTERDAM ROUND-TRIP
Voyage RBA200409-07
Crystal Bach | 9 April 2020 | 7 nights
Highlights: Amsterdam (overnight), Hoorn, Kinderdijk, Rotterdam, Antwerp, Ghent, Middleburg and Amsterdam (overnight).
Fares from £4,135 per person cruise only
(S5 Grade Stateroom)
BUDAPEST TO REGENSBURG
Voyage RMH200502-07
Crystal Mahler | 2 May 2020 | 7 nights
Highlights: Budapest (overnight), Vienna (overnight), Dürnstein, Melk, Passau and Regensburg (overnight).
Fares from £4,422 per person cruise only
FOR FURTHER INFORMATION OR TO BOOK PLEASE CALL:
O20 7399 7604
(S5 Grade Stateroom)
www.crystalcruises.co.uk
ABTA No.V8548
Fares are per person, cruise only in UK sterling based on double occupancy in the specified stateroom grade for the first two full-fare guests in stateroom and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399 7604 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. © 2019 Crystal Cruises, Inc., Ships' registry: The Bahamas.
Jon Schofield


SMALL SHIP & RIVER CRUISES
Tulip Time cruise with
AmaWaterways
AmaWaterways’ 2021 programme features a new state-of-the-art ship, four new itineraries and new pre- and post-cruise land programmes.
Launching 16th March, 2021, the new 156-passenger AmaLucia will sail a series of Tulip Time cruises in the Netherlands and Belgium, before setting sail on the Danube, Rhine, Main and Moselle rivers.
As sister ship to AmaSiena (2020), she will feature signature twin balconies, connecting staterooms and a choice of restaurants, including The Chef’s Table.
In response to the growing demand for more French itineraries, AmaWaterways has also announced the repositioning of three ships – besides the AmaKristina moving to the Rhône - AmaDante will join AmaLyra on the Seine and AmaCello will sail a new itinerary on both the Rhône and Saône rivers. AmaBella and AmaVerde will rejoin AmaWaterways’ European fleet sailing the Dutch & Belgian Waterways and the Danube.
‘TUTANKHAMUN: Treasures of the Golden Pharaoh’ - presented by Viking Cruises
Viking Cruises is the sponsor of the London leg of the ‘TUTANKHAMUN: Treasures of the Golden Pharaoh’ world tour, now showing at the Saatchi Gallery in London.
It will be the first time that 60 of the 150 original artefacts from Tutankhamun’s tomb will be seen in the UK on their first journey outside of Egypt and guests travelling with Viking through to April 2020, may opt for the new five-day ‘King Tut & the UK’s Egyptian Collections’ extension, with ’Privileged Access to archives and exhibits in London and Oxford.
This tour allows passengers to retrace the steps of Howard Carter and his benefactor, the 5th Earl of Carnarvon, incl- uding a visit to Oxford University; a private, early morning visit to the British Museum; and an opportunity to visit Highclere Castle to view the Earl of Carnarvon’s private collection of Egyptian artefacts as well as a visit to the exhibition at the Saatchi Gallery.
Egypt is a popular destination for Viking guests from the UK and in September 2020, the cruise company will launch a new ship on the Nile River, the Viking Osiris as well as expand its Egypt programme. Accommodating 82 passengers in 41 staterooms, the Viking Osiris will feature the Scandinavian design for which Viking is known and will join the Viking Ra, which launched in 2018. Viking is the first company to build, own and operate ships on the Nile.
Viking’s ‘Pharaohs & Pyramids’ itinerary sails between Luxor and Aswan. Guests follow in the wake of Pharaohs along
the banks of the Nile River as Viking’s expert Egyptologists provide insights into one of history’s greatest civilisations. The itinerary includes Cairo, with a visit to the Museum of Egyptian Antiquities and a trip to the Giza Plateau to view the Great Pyramids of Khufu, Khafre and Menkaur.
In Luxor, guests visit the Valley of the Kings, where ancient Pharaohs were entombed deep in the hillsides and the Valley of the Queens, the resting place
of Pharaohs’ wives. Viking also
offers ‘Privileged Access’ to the tomb of Queen Nefertari, an exquisitely preserved tomb only a few visitors have the chance to see.
Wendy Atkin-Smith, Managing Director of Viking Cruises
UK, said: “At Viking Cruises, we are destination focused and dedicated to offering immersive and culturally enriching experiences to all our guests.
“We are passionate about connecting cultures all around the world, so we are thrilled to be supporting the London leg of the ‘TUTANKHAMUN: Treasures of the Golden Pharaoh’ tour and to be part of the centenary celebrations.”
NOVEMBER 2019


8 DAY RIVER CRUISE
FROM £1,249PP So much is included in the price...
• Spacious cabins and suites with en-suite bathrooms and river views
• Fascinating excursions included in every port of call
• Return flights from a choice of regional airports including, GLA, EDI, NCL and MAN or travel by Eurostar (supplements may apply)
• Return overseas transfers
• The services of our experienced and insightful cruise directors and concierges
• Exceptional dining from early risers’ breakfast to midnight snacks
• Complimentary Wi-Fi plus tea and coffee making facilities in every cabin
Emma Rodgers – Sales Development Manager, North and Scotland.
Call for training & events on: 07498 561 258 or email: [email protected]
Contact our agency sales team
Call for support: 01283 744307 or email: [email protected]
Call reservations 7 days a week
Call to book: 01283 744370 or book online: www.rivieratravel.co.uk/agents
Riviera Travel booking terms and conditions apply. Prices correct at time of print. ABTA No. V4744


SMALL SHIP & RIVER CRUISES
Scenic Amber with the WOW Factor!
FaM TRiP ReVieW
by GLenDa BenneTT, Stewart Travel
I was absolutely delighted when I got the chance to go on a three-night River Cruise along the Danube with Scenic. River Cruising is something I have been keen to try, but I did have some doubts. I have done a few ocean cruises in the past, but this was a completely new experience for me.
Day 1
On arrival in sunny Budapest, I was met and transferred to the dock alongside Scenic Amber where a member of staff was immediately on hand to carry my luggage onboard. Check-in was really quick and within 10 minutes, I was in my cabin and my luggage delivered. Very impressive!
Our group arranged to meet for pre- dinner drinks in the bar. William Young was our host for the trip, so it took no time at all for everyone to feel relaxed and ready for the few days ahead.
During this time, the staff, including the Captain, were introduced to the passengers and the Chef gave a talk on his menu for the night. A delicious dinner was served followed by some local entertainment which included Hungarian Dancers. By the end of the night, any doubts I had were thrown overboard and I was smitten!
Day 2
After breakfast we were off on a Guided City Tour of Budapest (part of Scenic Free Choice Excursions). We toured both Buda & Pest, stopping for a walk around the Castle and Heroes Square, followed by a piano concert. We returned to the ship for lunch, before setting sail along the Danube towards Vienna. This is where it is completely different to ocean cruising as you get to see the countryside and landmarks along the way. You can also work out in the gym, read a book in the lounge or sit on the top deck enjoying the sun, watching the world go by.
Day 3
William hosted a training session in a Royal Owners Suite covering all things Scenic and Emerald which was very informative.
l
afternoon, we visited the Palais
Liechtenstein for a private Viennese concert which was a wonderful experience (part of Scenic Enrich).
Day 4
Due to our flight times, we were unable to join the Guided Biking Tour of Vienna, however we were able to take the bikes out along the riverside for a little fun.
Summary
• Scenic more than deserve 5*. Staff are so happy and cannot do enough for you.
• The Scenic Tailormade App is a great tool to use whilst on and off the ship and very informative.
• Butler Service in all cabins - level of service depending on which grade of cabin.
• All-inclusive covers drinks, excursions and gratuities.
• Very high standard throughout but also very relaxed - a great atmosphere.
Best fam trip ever with a great group of agents! A huge thank you to everyone.
Upo
e
on
n
a
ar
rr
r
i
iv
v
a
al
i
i
n
nV
V
i
ie
e
n
n
n
na
a
i
in
n
t
t
h
h
e
el
la
a
t
te
NOVEMBER 2019


YOU‘VE GOT THE BUSINESS.
WE‘VE GOT
T
TT
T
TH
H
e
HE
E
EN
N
NE
r 160 destinations
E
ET
T
TW
WORK.
Discover a network o
f worldwide with Eurowings.
o
ov
ve
Book now!


SMALL SHIP & RIVER CRUISES
Small ship cruising on board
G Expedition
When it comes to cruising, bigger isn’t always better.
G Adventures offers incredible trips to the polar regions aboard their G Expedition which, hosting just 134 passengers, offers the very best in small- ship adventures, with the ability to visit harder to reach places larger vessels cannot.
Known as ‘the floating classroom’, the G Expedition also hosts a team of Expedition specialists, ranging from marine biologists and conservationists to ornithologists and photographers. From trekking
in the Norwegian Fjords, to spotting the infamous polar bear in the Arctic, travellers aboard the G Expedition will enjoy daily excursions, both on land and on the ship’s fleet of zodiacs before heading back on board for educational lectures and a debriefing from the team of experts.
Those seeking a once in a lifetime adventure can journey across the Drake Passage to the most southern part of the world - the Antarctic Circle. With a choice of trips visiting the Antarctic Peninsula and the South Shetland Islands ranging from 11 to 14 days, travellers will journey from Ushuai for an adventure packed with wildlife spotting, including orcas, humpback whales, leopard seals, albatross, Gentoo, Chinstrap and Adelie penguins.
For a longer wildlife expedition, the 22-day Falklands, South Georgia & Antarctica trip, endorsed by world-renowned primatologist Jane Goodall, offers the opportunity to explore the biodiversity and breathtaking landscapes of these three regions.
For more information on the G Expedition, visit
www.gadventures.com
New partnership for Hebridean Island Cruises
Hebridean Island Cruises has become an associate member of CLIA, with the aim of increasing brand awareness with the travel trade.
Hebridean Islands Cruises operates the five-star luxury cruise ship, Hebridean Princess, which carries just 50 guests in 30 individually designed cabins, around the British Isles, Norway and France.
The company also offers a European river cruise programme on board Royal Crown, a 1930’s style river ship which sails on the Dutch and Belgian Waterways, as well as the Rhine, Danube, Main and Moselle rivers.
The cruise line plans to launch its online training module to over 4,000 CLIA travel agents, with various incentives to encourage agents to complete the training.
Hebridean Island Cruises’ managing director, Ken Charleson, commented: “Hebridean Island Cruises is always looking for ways to increase the number of travel agents who are aware of our luxury brand.
“Our online training module is a fantastic way for us to be able to work closer with agents so they can have a greater understanding of our brand and offerings. We look forward to developing our partnership with CLIA and its travel agent members over the next year and beyond.”
NOVEMBER 2019


SMALL SHIP & RIVER CRUISES
A-Rosa targets
UK trade
A-Rosa Cruises has appointed Stephen Joyner as head of UK sales.
In this newly created position, Stephen will be responsible for developing and growing trade partnerships and help build A-Rosa’s brand in the UK. He will report directly
to A-Rosa’s UK managing director, Lucia Rowe.
Earlier this year, A-Rosa opened its first UK sales
and marketing office and expanded its sales team, appointing Hugh Clayson as commercial manager and Simon McDermott as business development manager for the north.
These developments form an integral part of the river cruise lines ongoing UK growth plans as it aims to expand its B2B network.
Pictured are: (left to right) Olivia Stephens – executive assistant, Lucia Rowe – managing director UK & Ireland, Simon McDermott – business development manager for the north and Hugh Clayson – commercial manager.
Wines & Vineyards
River Cruise
26th July 2020
7 night river cruise onboard
Fred Olsen’s Brabant
Itinerary
Cologne - Linz - Bernkastel - Kues - Cruising Middle Rhine Valley - Nierstein - Strasbourg - Breisach - Basel
• • •
•
• • • •
En-suite accommodation Tempting gourmet cuisine Complimentary afternoon tea & coffee
Welcome Cocktail, Welcome Dinner
& Captain’s Gala Dinner Complimentary WiFi Complimentary bike hire All local taxes & port charges Return Manchester Flights & transfers to Brabant
From £1499pp*
*Prices Based on 2 Adults
Also available: 05 Jul, 16 Aug & 06 Sep 2020 Subject to availability. T’s & C’s apply.
I’M HAPPIEST WHEN I’M FLOATING IN THE SEA
0121 508 5556 www.needacruise.co.uk
NOVEMBER 2019
45


SMALL SHIP & RIVER CRUISES
Inaugural American Countess now open for bookings
American Queen Steamboat Company has announced that UK cruise bookings for the 2020 season of its fourth vessel, the American Countess, are now open.
Currently under construction in Louisiana, the American Countess will officially
debut for her inaugural voyage on 5th April, 2020 and travel from New Orleans to Memphis.
Built using the existing hull of the Kanesville Queen, the American Countess was cut in two as part of her planned lengthening, with the addition of a 60-foot mid-body section. Accommodating 245-passengers, the new river boat will feature four decks, including a Sun Deck and 123 staterooms in four categories, with a sleek, modern design. She will offer many of the same heartland and Deep South itineraries as her sisters - the American Queen and the all-suite American Duchess - ranging from 6- to 15-days, including a ‘Mighty Mississippi’ cruise.
This new ship follows the recent addition of the M/V Victory I and M/V Victory II to the American Queen Steamboat Company fleet under the Victory Cruise Lines name, alongside the flagship American Queen, the American Duchess, a 166-guest boutique paddlewheeler sailing the Mississippi and Ohio Rivers and the American Empress in the Pacific Northwest.
Represented in the UK by Light Blue Travel, UK trade commissionable bookings are now being taken (package or cruise only). Lead-in prices start from £3,495pp
for the American Countess Lower Mississippi cruise, including two pre-cruise hotel nights, 7-nights’ on board, with all meals and unlimited beverage package included, port charges, private transfers, gratuities, shore excursions in every port and flights from the UK.
New boutique river cruise ship for Saga
Saga plans to launch a new build boutique river cruise ship to sail on European rivers in Spring 2021, following the launch of Saga’s new luxury boutique ocean cruise ship, Spirit of Discovery in July 2019 and the launch of her sister ship in Summer 2020.
The new ship will be built by Vahali, a Dutch-founded company and almost all of the 17 sq metre cabins will have a French balcony and floor-to-ceiling windows.
Spirit of the Rhine will sail on the Rhine, Moselle, Main and Danube as well as through the waterways of Holland. Onboard facilities will include a lounge with bar, a separate library area, a main restaurant as well as a reservation-only restaurant with show cooking, a large sun deck, jacuzzi, barbecue and extensive seating area and a small gym. Free Wi-Fi will also be available.
All cruises will be full-board to include wine, beer and soft drinks with lunch and dinner. Gratuities will also be included for the first time and VIP transfers will be included as standard.
NOVEMBER 2019


Luxury boutique cruising with Saga
Our luxury new fleet offers a truly boutique cruise experience along
with a spectacular choice of itineraries for 2020 and 2021. From extraordinary adventures in Brazil and Chile to exciting new activities in Norway, the Med and the Canary Islands, every cruise is fully all inclusive, with so much included in the price.
Cruises on our new ships include....
• A balcony with every cabin • Chauffeur service up to 250 miles each way • Selected on-board drinks • Speciality dining in a choice of restaurants
• On-board gratuities • 24-hour room service • Wi-Fi and more...
Book online at sagaagents.co.uk, call FREE on 0800 074 8021 or contact Trade Support FREE on 0800 068 8732
Visit our online training platform at sagaexperts.co.uk
Find us on social media Saga Trade Team
Some highlights may only be seen on optional excursions or by exploring independently. Saga’s holidays and cruises are exclusively for the over 50s but a travel companion may be 40+. NTA-SC1718.


SMALL SHIP & RIVER CRUISES
Yachting journeys with Crystal Esprit
Crystal Yacht Cruises has launched its 2022 and early 2023 itineraries for Crystal Esprit.
With 55 sailings and numerous seven- and eight-night options, there are 11 new itineraries in the areas most popular among Crystal yachting guests, including five in the Greek Isles; four along the Amalfi Coast and French and Italian Riviera’s; the United Arab Emirates; and the Holy Land.
The ship makes a return to the Seychelles in the early spring with eight seven-night voyages round-trip from Mahé in 2022 and nine seven-night options in 2023. Crystal Esprit will also offer winter sailings along the Arabian Peninsula, with six- and seven-night January voyages and nine- and 11-night December voyages bookending the year.
Agents had their ‘Knowledge Crystalised’ at the Crystal River Cruises event in Glasgow, hosted by Vice President and MD, Walter Littlejohn.
Exploration of the United Arab Emirates, Oman and Qatar include an overnight in Dubai for the annual New Year’s Eve spectacular ringing in 2023 and a 10-night transit of the Red and Arabian seas along the Gulf of Aden.
The 62-guest all-suite yacht is designed to create an atmosphere of a private yacht with the acclaimed standard of luxury and service for which Crystal is known, offering private butler service for every suite; fresh, farm-to-table cuisine in
a choice of open-seating dining venues; and a fully outfitted marina with complimentary use of water skis, wake and paddle boards, kayaks, jet skis and snorkel gear. The yacht also offers deep-water adventures up to 1,000 feet in the yacht’s own private submersible for an additional charge.
NOVEMBER 2019


FOLLOW US
@JUSTYOUTRADE


Save up to
35%*
Plus, book and pay today to save an extra £250 per couple^
2020 EUROPEAN RIVER CRUISES
From the rolling vineyards of Southern France, and the culture-rich cities on the Danube, to Portugal’s charming townships and fairy-tale fortresses along the Rhine, our award-winning river cruises ensure your customers see the very best of what Europe has to offer, with all of them offering generous inclusions –
all part of our exceptional EmeraldVALUE.
The stylish, contemporary décor of our Star-Ships provides a wonderful setting for watching the beautiful river views pass by. From the illuminated atrium, to the crisp, clean linens in each of our suites and staterooms, to the centre point of our dining experience - Reflections Restaurant, it’s easy to see why our Star-Ships are award-winning.
Exceptional
EmeraldVALUE So much is included
■ Return flights from a choice of up to 15 UK airports
■ Airport transfers to and from your Star-Ship
■ Stylish accommodation on board our innovative Star-Ships
■ Spectacular innovations like an indoor pool which transforms into a cinema at night†
■ All on board meals
■ Complimentary wine, beer &
soft drinks with lunch and dinner
■ Enjoy an EmeraldEXCURSION
almost every day of your cruise
■ Extra-special EmeraldPLUS and
EmeraldACTIVE experiences
■ Complimentary Wi-Fi on board
■ Complimentary bicycles† on board
■ All airport taxes and port charges
PLUS ALL TIPS ARE INCLUDED
No Fly
Option
8-Day Jewels of the Rhine
Amsterdam to Basel Departing May - October 2020
From £1,220 per person
8-Day Danube Delights
Budapest to Nuremberg Departing April - November 2020
From £1,020 per person
No Fly
Option
8-Day Sensations of Lyon & Provence
Arles to Lyon Departing April - August 2020
From £1,270 per person
8-Day Secrets of the Douro
Porto to Porto Departing May - September 2020
From £1,620 per person
Emerald Waterways
Best River Cruise Line for Value
For marketing support, training and online booking,
visit our Agent Portal at www.emeraldwaterways.co.uk
or contact your local Sales Manager at [email protected]
Terms and conditions: All of our holidays are subject to availability. Prices are correct at time of going to print (1st November 2019) and are per person, based on two people sharing our lowest priced available cabins, departing in 2020, in low season and include relevant discounts. Supplements apply for single travellers, upgraded cabins and other departure dates. *Savings of up to 35% are valid for new 2020 European river cruise bookings only. ^Savings of an extra £250 per couple Early Payment Discount are valid for new 2020 European river cruises only when the balance is paid in full by 31st December 2019. Our offers are not combinable and we reserve the right to withdraw our offers at any time. All offers are valid for new bookings only, made between 1st and 30th November 2019.
Our itineraries, hotels, dates and inclusions are subject to change. We recommend guests seek independent advice regarding visas and vaccinations. Flights may not be direct and may incur a supplement. †Emerald Radiance sailing the Douro River does not have bicycles or an indoor pool/cinema, instead there is a spa-style Serenity Pool on the Sun Deck. For full booking conditions visit emeraldwaterways.co.uk. E&OE