Issue 61 April 2023

TRAVEL
MATTERS
TRAVEL
TM MATTERS INSPIRING SALES IDEAS FOR THE TRAVEL TRADE
ISSUE 61 APRIL 2023
NORTH OF ENGLAND NORTHERN IRELAND ISLE OF MAN SCOTLAND

TRAVEL MTRAVEL
TM MATTERS ATTERS
ISSUE 61 APRIL 2023
NORTH OF ENGLAND NORTHERN IRELAND ISLE OF MAN
S
COTLAND
INSPIRING SALES IDEAS FOR THE TRAVEL TRADE
FOCUS ON SMALL SHIP & RIVER CRUISES
AFRICAN AND SAFARI HIGHLIGHTS
FLY EDI - EDINBURGH AIRPORT PULL GUIDE

inside this issue...
15 Miles & Smiles - Turkish Airlines
17 Icelandair - 15 destinations in North America
19 Keep it Fresh - Pure Michigan
21 Delta Airlines - The Future of Flight
23 Direct to Canada year round - Air Transat
26-27 Qatar Airways - 2 daily flights from Edinburgh
AFRICA & SAFARI
15 19
23
26-27
29 If Only - Introducing South Africa
31 Summer Adventure with Visit Rwanda
33 Safari Specialists - Newmarket Holidays
35 Serenity Holidays -
The Gambia & Cape Verde
31
35
37
37 5-star family luxury - Africa by Lusso 39 Sensational South Africa - Titan Travel
41-44
41-44 FLY EDI - Edinburgh Airport pull out guide
39
4
APRIL 2023

SMALL SHIP & RIVER CRUISES
55
55 Atol protected packages - Croisieurope
57 Lake Como & Rhine Cruise - Amadeus River Cruises
59 Getaway with Uniworld
61 Silversea Cruises - Embrace new limits
63 OLife Ultimate Offers - Oceania Cruises
69 Best of Norway - Havila Cruises
67 Riviera Travel - Drinks Offer package
57 59
61 63
69 71
77
71 Christmas in Vietnam with Wendy Wu Tours
77 Combine itineraries on Riverside Luxury Cruises
83
83 The Barbados Elite Club - the best rewards!
travelmatters.biz
5

Read previous issues online at...
www.travelmatters.biz
MEET THE TEAM:
GETTING OFF
THE BEATEN TRACK
It’s so reassuring to hear that customers are more determined than ever to still go on holiday, despite the cost of living crisis.
And it’s more great news that consumers are looking for ‘bucket list’ destinations and ‘extraordinary’ experiences.
So why not suggest a trip to Africa and a safari? This month’s issue showcases the wilderness and sheer beauty of Africa - ideal for clients looking for the experience of a lifetime.
There is also a vast range of expedition cruises, cultural gems and new destinations highlighted in our Small Ship & River Cruises feature - perfect for adventures.
Hopefully lots of ideas to get you and your customers inspired.
The Travel Matters Team
Andrea Pellicci-Glen
Director
07766 010272 [email protected]
Hilary Douglas
Director
07989 414454 [email protected]
Gary Reavely
Director
07762 630057 [email protected]
This magazine is fully recyclable, with biodegradable lamination & wrapped using LDPE 4, a recyclable polythene which can be recycled through
your kerbside collection or at a local recycling point.
Paper is sourced from managed forests where more trees are planted each year than are harvested and all printing inks are vegetable oil based, eco-friendly and are certified to the ISO 14001 environmental standard.
@travelmatters.biz @TravelMatBiz @travelmattersbiz @travelmattersbiz
Travel MattersTM is published by GAH Publishing Ltd,
96 Craigleith Hill Crescent, Edinburgh, EH4 2JP
For magazine delivery and subscription enquiries, email [email protected]
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All rights reserved. No part of this publication may be reproduced in whole or part without the prior permission of the copyright holder. All prices and data are correct at time of publication. Opinions expressed in Travel Matters are not necessarily those of the publisher and GAH Publishing does not accept responsibility for any mistakes that may occur.

NEWS
EMIRATES A380 RETURNS
TO GLASGOW AIRPORT
Emirates’ flagship A380 touched down in Glasgow
ABERDEEN INTERNATIONAL AIRPORT HOSTS RECRUITMENT FAIR
More than 500 people came to Aberdeen International Airport’s recruitment fair, which featured 30 companies based across the airport
Airport for the first tim
e very proud to bring back
Mark Beveridge, Operations Direct
, providing much needed
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Divisional Vice President i
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our iconic A380 to Glasgo
capacity on this popular route.
“This is also a testament t
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to Scotland, which is a
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to welcoming passengers s
on-board this popular
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success and it wa
customers to more than 140 destinations via Duba
Emirates flight EK27 departs Dubai at 07:50 hrs and arrives in Glasgow at 12:45 hrs, local time. The return flight, EK28 departs Glasgow at 14:35 hrs and arrives in Dubai at
01:05 hrs local time, the following day.
a
”
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International Airport, said: “The jobs fair was
good to see that t
event was busy w
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job seekers lookin
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about the opport
“We anticipate more passengers than 2020 and 2021 combined this year, so it was heartening to see so many people interested in taking up a role at the airport as we gear up for a busy summer ahead.”
Details on some of the current vacancies can be found on the jobs section of Aberdeen International Airport’s website.
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HOW TO BECOME AN AGENT Email [email protected]
with the following information:
• Agency name
• Branch address & postcode
• Branch manager & email address
• ABTA number or equivalent
• VAT Number
• Telephone number
• The consortia you are part of
HOW TO MAKE A BOOKING
• Visitwww.dfds.co.uk/agent
• Login
• Select route
• Select offer
• Select date
• Follow on screen instructions
OFFERS AVAILABLE
• Check our cheap fare finder page on how to find better deals - www.dfds.com/cheapfarefinder
travelmatters.biz
7

NEWS
UNITED AIRLINES INCREASES SUMMER SERVICE FROM EDINBURGH TO NY/NEWARK
Due to the demand for transatlantic travel, United Airlines will add an additional daily service from Edinburgh Airport to New York/Newark during the peak summer season.
Flight UA 162 will operate between Edinburgh and New York/ Newark from 26th May to 28th October 2023, with a Boeing 757-200.
United already flies year-round to New York/Newark and also operates summer routes from Edinburgh to Chicago and Washington D.C.
United Airlines has appointed Martina Coogan as Head
of Corporate Sales U.K.
and Ireland.
Reporting to Director of Sales U.K. and Ireland, Karolien De Hertogh, Coogan will be responsible
for managing United’s overall corporate business strategy across the United Kingdom and Ireland.
BELFAST CITY AIRPORT AND
LOGANAIR CELEBRATE ANNIVERSARY
Celebrations have taken place to mark the 40th anniversary of Loganair’s first flight from Belfast City Airport.
As the first airline to operate a scheduled commercial flight into Belfast City Airport in 1983, when it was known as Belfast Harbour Airport, Loganair passengers arriving on
the Aberdeen flight on 30th March were welcomed with a celebratory water cannon display. Loganair operates flights from Belfast City Airport to Aberdeen, Dundee and Inverness.
Katy Best, Commercial Director at Belfast City Airport pictured with Luke Lovegrove, Chief Commercial Officer at Loganair celebrating the 40th anniversary of Loganair’s first flight from Belfast City Airport.
AER LINGUS REGIONAL
LAUNCHES NEWQUAY FLIGHTS
AIR CANADA TO EXTEND
The first Aer Lingus Regional service has taken off from George Best Belfast City Airport to Newquay Cornwall.
Belfast City Airport is the only airport
in Northern Ireland to offer passengers
a direct route
to Newquay
Cornwall
Airport, with
flflights operating
on Mondays,
Thursdays,
Fridays and
Sundays throughout the spring and summer.
Operated by Emerald Airlines, the new route builds on the Aer Lingus Regional existing portfolio from Belfast City Airport with services to Birmingham, Cardiff, Edinburgh, East Midlands, Exeter, Glasgow, Leeds Bradford, Manchester, and Southampton.
The airline continues to develop its network from its Belfast base, with flights to Isle of Man, Jersey and Newcastle set to begin in the coming weeks.
EDINBURGH TO TORONTO SERVICE
Air Canada has announced it will resume and extend its non-stop service between Edinburgh and Toronto.
Commencing 2nd June, 2023 and flying up to daily during the summer peak, the extended service will continue three times weekly into the winter season until 8th January 2024 and is currently planned to return in early spring 2024.
Air Canada flights from Edinburgh to Toronto will be operated by Air Canada mainline with state-of-the-art Boeing 787 Dreamliner aircraft. The aircraft features three cabins of service, including lie-flat seats in Air Canada Signature Class, Premium Economy and Economy Class.
8
APRIL 2023

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Hello and welcome everyone to my latest update on our SPAA.
Well, to paraphrase our national bard Robert Burns, it certainly seems
that “The best laid schemes o’ mice an’ SPAA council / Gang aft a-gley.” Which is how I feel with regards to our ongoing interactions with Holyrood.
We recently sent a further communi- cation to Business and Trade Minister Ivan McKee outlining the imbalance of the rates charges for businesses here in Scotland that receive no assistance but in England and Wales there are 50% reduction in business rates for the 2022 – 2023 tax year and 75% for the 2023 to 2024 tax year, which of course, we believe should be remedied immediately.
However, with the leadership change within his party and subsequent withdrawal by Mr McKee from this post, only underlines our continued frustration at highlighting the immediate and serious concerns of
the Scottish business community are thwarted again by lack of continuity.
I also read that political commentator Lesley Riddoch remarked to the BBC: “When he left he said he felt frustrated already, that he was hearing lots
of complaints from business and
was feeling unable to do very much about them. Stripping everybody of
a business outlook and experience - because he has worked in business out of the cabinet - would look like a bad direction to be going in.”
This is certainly a very valid point and we can only hope that the replacement hits the ground running on all the major issues we have highlighted to date.
Don’t forget - our first Network
Lunch & STAR exhibition - is on Wednesday 19th April, at its new venue in Edinburgh at Murrayfield Stadium. If you haven’t already been in touch, please email Janice Hogarth at [email protected] for more information and places!
These events are always well attended and a great opportunity to catch direct the latest news from suppliers and share a glass or two of wine with friends in the industry.
We also have our very popular Quiz on 18th May at a new venue, Sloan’s in Glasgow. We hope that you will get your thinking caps on for this romp around the world in conjunction with our sponsors offering some great prizes, so start getting your teams of three together now.
CAA Consultation on ATOL Reform 2023, the SPAA’s comprehensive
THE VOICE OF TRAVEL IN SCOTLAND
response - our formal Submission - is complete and ready to submit by the (extended) 31st March deadline.
In it, we have offered our ideas and insights in detail, along with a number of questions. We will now await further announcements from the CAA, whose stated intention, having run the Consultation, is to target the beginning of implementation of final changes for April 2024. This timeline is unrealistic and the segregation of monies must be a flexible approach as it is most definitely not a one size fits all situation.
There is still no mention of the long awaited (and currently paused) Insolvency Bill to cover airline failures and there is no consideration given by the CAA consultation in the contents of this consultation to the joined up thinking with things such as potential changes to the Package Travel regulations.
There will be some interesting times ahead if some of the decisions made by the CAA prove to be “too much, too soon” or if there will be a realistic approach - time will tell.
A few busy months ahead for me from a travel perspective, as I’m heading off to various locations around the world and ending up with a management meeting in Doha at the end of May.
But fear not, as I shall have my laptop with me and continue to update you all on the latest SPAA developments.
Take care and stay safe,
Mike Tibbert SPAA President
10
APRIL 2023

THE VOICE OF TRAVEL IN SCOTLAND
SAVE THE DATE AND START PUTTING YOUR TEAMS TOGETHER FOR THE SPAA
TAKING PLACE ON THURSDAY 18TH MAY 2023 AT SLOAN’S, GLASGOW
Fabulous prizes and a fun night!
Kindly sponsored by:
SAVE THE DATES...
GET READY FOR
in the City WEDNESDAY 21st JUNE 2023 at the Edinburgh Sheraton
This year’s theme is....
GOLF DAY -
LANARK GOLF CLUB
THURSDAY 17th AUGUST 2023
- all welcome no matter what level.
SPARKLE - AGENCY AWARDS!
FRIDAY 8th SEPTEMBER Radisson Glasgow
Get your thinking caps on as to who in your teams or which colleagues deserve a nomination! (categories to be announced at a later date)
Please follow us on Instagram at #SPAAinsta
For more information, please email Janice Hogarth: [email protected]
travelmatters.biz
11

NEWS
LET’S WANDER WHERE THE WI-FI IS WEAK
PLAYA HOTELS & RESORTS
UPGRADES AGENT REWARDS
PROGRAMME
Playa Hotels & Resorts has launched a revised agent rewards incentive programme.
Playa Rewards now enables agents to earn either reward points or cash for every booking made across the Playa Hotels & Resorts’ all-inclusive Caribbean collection.
Rewards are available on a per room, per night basis with
no room night cap. Cash can be collected and credited to an agents’ personal account whilst points can be collected and converted into free night stays at select properties. The higher the room category booked, the greater the rewards.
Point redemption can be exchanged for a free night stay with a minimum 700 points needed for a stay at select Wyndham, Seadust and Jewel properties across the Caribbean. At the higher end of the scale, 1400 points can be used to secure a one night stay at Jewel Grand.
Comments Jade Calver, Business Development Manager, Playa Hotels & Resorts: “We are excited to bring this level of earning flexibility to agents. Allowing them to choose their rewards based on their needs will revolutionise Playa Rewards, supporting agents on an individual basis.
“Cash rewards allow agents to continue to build credit that supplements their income whilst the option to convert points into free night stays provides an opportunity to experience Playa’s unique product offering first-hand, supporting agent learning and product knowledge.”
Agents can register for Playa Rewards and find out more, at www.playarewards.com.
ALL AT SEA
with Alli G
Allison Graham
Read the latest news from Fred. Olsen Cruise Lines
Hello everyone
I hope you’re all keeping well and have now seen our exciting list of brand-new 2024/25 itineraries available on our website. I’m so excited to talk to you about our upcoming 2023 sailings as well as tell you more about these new sailings from Rosyth - these seven new journeys really do include something for everyone!
For those of your customers looking to book further ahead into next year, we have a spectacular 10-night cultural exploration of the Baltic, with chances to visit Brandenburg Gate from Warnemünde and discover the significance of bee-keeping in Lithuania at a family-run bee farm.
Another fantastic 2024 cruise is one perfectly matched for Rosyth’s location, showcasing the natural beauty of Norway’s stunning Fjords in just five nights, with calls in
to Stavanger and the picturesque village of Olden and chances to indulge in beautiful natural landscapes such as Pulpit Rock and the highest sea cliff in Europe, Hornelen.
But for those looking for a sailing this summer, as we edge closer to the start of this year’s Rosyth season in June, there are some incredible cruises still available, including chances to cruise the Kiel Canal and delve in to the rich maritime history of Hamburg and Sassnitz as well as attending the final day of the Kieler Woche festival in Kiel.
For more information on Fred. Olsen’s Cruise Lines, including promotional assets and offers, visit the dedicated Travel Agent Centre, or search for Fred. Olsen Cruise Lines - Trade Team on Facebook for all the
latest news.
Happy selling and see you next month! Alli G
USEFUL CONTACTS
To contact Alli, or for agent support, please contact our Sales Support team on 01473 746164
or email [email protected]
For help with marketing tools and support, contact the Trade Marketing team: [email protected]
Visit our Travel Agent Centre:
www.fredolsencruises.com/agent
12
APRIL 2023

Hyatt Ziva Riviera Cancun
Sanctuary Cap Cana
Hyatt Zilara Riviera Maya
Hilton Playa Del Carmen
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©2023 Playa Management USA, LLC or its affiliates. All rights reserved. Hyatt ZilaraTM and Hyatt ZivaTM trademarks and related marks are trademarks of Hyatt Franchising Latin America, LLC and/or its affiliates. Hilton and Tapestry Collection by Hilton trademarks and related marks are trademarks of Hilton Worldwide Manage Limited and/or its affiliates. Wyndham AlltraTM trademark and related marks are trademarks of WHG Caribbean Holdings Inc. and/or its affiliates. Luxury Collection® trademark and related marks are trademarks of SII Real Estate Holdings, Inc. and/or its affiliates. 23-028

EARN MILES AS YOU FLY WITH TURKISH AIRLINES OR ANY OTHER STAR ALLIANCE CARRIER
Joining is free of charge and you will receive 1000 Welcome Miles to get you started. Air Miles can be used for:
EARN MILES
• Flights with Turkish Airlines, AnadoluJet and Star Alliance partners
• Special offers from Programme Partners
• Purchases from shopandmiles.com
• Invite friends to join
FREE WI-FI ALLOWANCE
On aircraft equipped with Wi-Fi, Business Class passengers and all Miles&Smiles loyalty programme members get a free allowance.
• Business Class 1GB
• Elite/Elite Plus 400MB
• Classic/Classic Plus 10MB
BENEFITS
REDEEM MILES
• Award tickets and companion award tickets
• Cabin upgrades
• Shop at shopandmiles.com
• Transfer Miles to another member • Use Miles in Partner
Reward Programmes
CELEBRATION CAKE
Miles&Smiles members are eligible to receive a celebration cake during the flight for special occasions.
Requests for celebration cakes must be made at least 48 hours prior to the flight via the Turkish Airlines call centre on 0844 800 6666 | 020 3991 1993.
....plus many more features. Please visit milesandsmiles.com for details.
SET TRAVEL PREFERENCES
• Seat preference: Window or Aisle
• Dietary preference:
Special Meals for every journey
• Add travel companions
• Up-to-date passenger information • RFID baggage tracking number
• Interests and favourite cities
LOUNGE MILES&SMILES
With complimentary entry for Elite and Elite Plus card holders the lounge in Istanbul features:
• A wide range of Cuisine
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Restrictions, Terms and Conditions may apply.
14
APRIL 2023

NEWS
NEW ICELANDAIR STUDY REVEALS
RISE IN STOPOVER FLIGHTS
Icelandair has released its latest report on European and North American attitudes towards transatlantic travel since the pandemic.
The survey, which polled over 7,000 transatlantic passengers, showed over a third (34%) of travellers are now interested in booking an extended stopover, a 70% percentage increase since 2019.
The number of UK travellers interested in stopover flights has risen sharply (64%) and Iceland is now one of the top destinations for an extended stopover.
The Blue Lagoon
h
Icelandair’s survey showed that 50% of business travellers and 34% of leisure travellers asked are now open to stopovers. According to the research, 68% of business travellers have extended a work trip by one or more days for leisure in the last five years.
Some 66% of travellers now want to see the Northern Lights over well-known sights like The Great Barrier Reef and Machu Picchu and 54% want to visit The Blue Lagoon, Iceland’s famous geothermal spa.
W
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fl
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journeys and spend a few days exploring a new destination before continuing on to their final destination.
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Where’s William?
This month, Scenic launched a new campaign: Stories for Life. We believe that great stories are born of unforgettable moments and with Scenic, you’ll find it’s more than a river cruise, it’s creating hand-picked, thoughtful and personalised experiences designed to connect your customers with fascinating destinations in truly all-inclusive ultra-luxury, inspired by decades of expertise.
Stories for Life got me thinking about my own stories and the incredible moments I have experienced while working at Scenic and I wanted to share one of them with you.
The Danube is one of the most famous rivers we cruise on and has many highlights, including an exclusive Scenic Enrich event at Palais Liechtenstein, one of the grandest venues
in Vienna. Just a short drive from our Scenic Space-Ship,
we arrive at the palace and are welcomed with a glass of
fine Austrian Sekt, then shown to the grand room where our private concert takes place - it really immerses you in the culture of Vienna and the area’s famous composers.
I have been lucky enough to visit Vienna a few times for this Scenic Enrich event and experience the enchanting classical evening concert featuring the timeless music of Strauss and Mozart. A real highlight and a moment I’ll never forget, was when the orchestra wrote a unique score of music for Scenic, which we were presented with on the evening. This is a true reflection of our relationship with these exclusive venues and a testament to Scenic’s ability to offer something different, which can make an incredible Story for Life.
For more information on Scenic Stories for Life, please get in touch. Share your own #ScenicStoriesforLife on Facebook, Twitter and Instagram.
Please contact your Sales Manager, William Young for further information –
E : [email protected]
T : 07921 830147
W: scenic.co.uk | emeraldcruises.co.uk
16
APRIL 2023

Enjoy the journey
as much as the destination
15 destinations in North America
When flying Icelandair you enjoy a comfortable experience to your destination. 10kg handbag, 23kg checked luggage*, inflight entertainment, more legroom, refreshments and more included.
* Based on Economy Standard
icelandairacademy.com

NEWS
NEW SUMMER SEASON ROUTES FOR
BELFAST INTERNATIONAL AIRPORT
Belfast International Airport is welcoming back Ryanair with a two aircraft base, operating over
140 flights a week to 16 routes, including city break destinations Budapest, Milan, Barcelona and Paris as well as Alicante, Malaga, Faro and Valencia.
The airline will also operate services to Edinburgh, London Stansted, Manchester, East Midlands and Cardiff. These destinations will be some of the first to benefit from the UK Domestic Air Passenger Duty (APD) cut of 50% applying from 1st April 2023.
Uel Hoey, Business Development Director, Belfast International Airport said: “As we continue to rebuild the business post pandemic, to be able to welcome Ryanair back on such a significant scale is testament to the hard work that the team in Belfast has invested in securing this new base.”
Pictured from left to right: Vitor Janeiro, BFS cabin crew member, Uel Hoey, Belfast International Airport Development Director and Inga Niedre, BFS Base Supervisor.
HUGE CONGRATULATIONS TO JIMMY MARTIN AND JOANNE DOOEY, WHO GOT MARRIED ONBOARD SILVERSEA CRUISES SHIP, SILVER DAWN.
AMBASSADOR CRUISE LINE ANNOUNCES AGENT CONCESSION PROGRAMME
Ambassador Cruise Line has announced its agent concession programme for 2023/24, giving agents the chance to experience life on board the line’s two ships - Ambience (launched April 2022) and Ambition, setting sail on her maiden voyage in
May 2023.
Fares start at £50 per person per night on sailings up
to 15 nights from 1st April 2023 - 31st March 2024 and agents will also be eligible for a 15% discount on any drinks package, plus 25% off port parking.
Nicola Harper, Head of Distribution at Ambassador
Cruise Line said: “Our valued trade partners continue to
be a priority for us. Following the success of the agent concession programme last year, we wanted to continue to give agents the opportunity to sail on our ships and learn about the Ambassador brand. Having agents immerse themselves in our product offering is integral to support their promotion of Ambassador to their clients.”
Concessions are limited to 10 cabins per sailing, on a first-come first-served basis, with agents able to make a maximum of one concession booking per year. To be eligible, agents need to have made at least one booking with Ambassador and show proof of employment by providing their ABTA number.
All guests must be fully insured with Covid-19 cover and fully vaccinated in line with the company policy in place at the time of sailing. To find out more and request a specific sailing, agents can email agentcruise@ ambasadorcruiseline.com.
18
APRIL 2023

Breath-taking landscapes, outdoor adventures, picturesque towns and magical cities. Keep it Fresh in Pure Michigan.
Explore the real America
www.puremichigan.org

NYC & COMPANY REBRAND WITH NEW NAME AND LOGO
New York City’s official destination marketing organisation has been given a new name and identity- from NYC & Company to New York City Tourism + Conventions.
Unveiling the new branding, President and CEO of New York City Tourism + Conventions, Fred Dixon commented: “The introduction of our new name and brand system marks a significant moment for our organisation.
“Our new brand captures the essence of New York City in its entirety: an ever-expansive destination that offers diverse and authentic experiences that enrich the traveller and benefit all
New Yorkers.
“This shift strategically positions us
to continue leading the City’s nearly $65 billion tourism economy. It makes clear our purpose and mission as the official tourism organisation for one of the world’s greatest destinations—our commitment to New York City has never been greater.”
The new name and logo was launched in conjunction with a social campaign, #WhatsGoodNYC.
New social media handles @nyctourism and @nyctourismnews will launch across Twitter, Instagram, Facebook and LinkedIn to encourage visitors to engage and share using the hashtag. The new web address is nyctourism.com
SEABOURN’S ‘EXTRAORDINARY EXPEDITIONS RENDEZVOUS’ TOOK PLACE IN GLASGOW, SHOWCASING NEW SHIPS, SEABOURN VENTURE AND SEABOURN PURSUIT.
20
APRIL 2023

CHARTING THE COURSE FOR
THE FUTURE OF FLIGHT.
Elevating Delta’s world-class performance and service includes connecting people to a more sustainable future of travel.
Scan to learn more.

NEWS
PALLADIUM HOTEL GROUP KICKS OFF THE SEASON WITH NEW FEATURES
Palladium Hotel Group has implemented a range of improvements to its establishments in preparation for the opening of the new season.
DARREN PHILLIPS...
VIEW FROM THE NORTH EAST
Hi guys, hope we are well and all recovered from another fantastic Geordie Bash?
Thanks for all your lovely messages and comments, especially the ones saying you thought it was the best one yet! Those comments make the stress from organising it all worthwhile!
The Geordie Jingle Ball is booked for Tuesday 5th December - again at the Crowne Plaza Hotel, Newcastle - so get that date in your diary. Next year’s GB, with it being a Leap Year, falls on the same date as this year - 9th March 2024 - so another date for your diary.
I’ve just had a great week down in Gran Canaria. I usually go at this time every year because the weather is lovely, but this year was particularly hot, around 30c - not that I am complaining!
I stayed at the Vital Suites Hotel in Playa del Ingles and I have to say, it’s one of the best hotels I’ve stayed in Gran Canaria, along with the Baobab and Lopesan Costa Meloneras.
My room was a Golf Garden View in the Vital Suites and I would definitely recommend it. You have your own garden with sun loungers and the most amazing view over Maspalomas golf course, the dunes and sea. The rooms are not overlooked either so you have total privacy. The hotel has a fantastic spa too and you get one free entry per stay. It has a large free form pool with 6 different areas within it with bubble loungers, a jacuzzi, bubble jet seats, a full body massager tub, waterfall massager and a foot and leg massager.
I went on Saturday afternoon to give the pool a try and as my locker key didn’t have a wrist band, I just put it in my shorts pocket. After being “pummelled” by the full body massager,
I went for my key and couldn’t find it - it was in the pool somewhere! I told reception and the guy said no problem, he would have to switch all the jets off, get everyone out of the pool and retrieve my key. I didn’t think I would be too popular with the other guests in the spa so I hid in the steam room until I heard the jets go back on in the pool then casually came out as if I knew nothing about what had just gone on!
Playa del Ingles has not changed in the 25 years I have been visiting and the Yumbo Centre is still stuck in the 1960’s - same décor and same bars - but always a good night to be had. Even though most hotels were full, it always amazes me how quiet the resort is during the day. It’s lovely to walk around without any hustle and bustle, so all in all it was a great week.
It’s now back to reality and start planning my next trip. I fancy a Norwegian cruise, so any recommendations will be greatly received. Thanks for reading and will chat to you next month!
Cheers
Darren
Grand Palladium Palace Ibiza Resort & Spa
Grand Palladium Palace Ibiza Resort & Spa, located
in the well-known Playa d’en Bossa, has refurbished its 411 rooms, its main entrance and several common areas. Nearby, the Ushuaïa Ibiza Beach Hotel has also undergone a refresh.
Hard Rock Hotel Marbella
The first Palladium Hotel Group hotel to open its doors this season, Hard Rock Hotel Marbella, which opened its doors for the first time in July 2022 and will be operational all year round, has completed extensive renovation work on its building, bringing together a total of 383 rooms in two towers: Oasis and Nirvana.
Other hotels include the Malaga hotel by Grand Palladium White Island Resort & Spa, Hard Rock Hotel Ibiza, Palladium Hotel Cala Llonga and Palladium Hotel Palmyra in Ibiza, as well as Grand Palladium Sicilia Resort & Spa in Italy.
Ushuaïa Ibiza Beach Hotel is now open as well as Palladium Hotel Menorca, TRS Ibiza Hotel, BLESS Hotel Ibiza and Agroturismo Sa Talaia. The last to join will be Grand Palladium Palace Ibiza Resort & Spa which, after completing the renovation of its facilities, will reopen to the public on 1st June.
LEARN TO TRAVEL
TRAVEL TO LEARN
22
APRIL 2023

Learn more about Air Transat over on OTT!
With prizes to be won, find out more and get started at airtransat-ott.com.
Flying direct to Canada year-round from Glasgow, Manchester & London Gatwick
Connecting flights to Florida and California*
Available to book via the GDS
One £100 Love2Shop e-voucher winner selected at random monthly when course is completed by 31 May 2023. See airtransat-ott.com for full T&Cs. *Other routes available with Air Transat. Connections based on route and inclusions based on class type. See website or GDS for further details.
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[email protected]

SNAPSHOTS
THE VIRGIN VOYAGES ROADSHOW SAILED INTO EDINBURGH AND TREATED AGENTS TO AN EVENING OF PROSECCO, POPCORN AND THE MOVIE ‘SET SAIL THE VIRGIN WAY’.
24
APRIL 2023

Going Places
Bright days, blue waters, and starry nights. Set sail for the most iconic islands and coastlines of the Mediterranean on Valiant Lady from Barcelona or with Resilient Lady from Piraeus (Athens).
BEST OVERALL CRUISE LINE
BEST DINING BEST CABINS BEST SERVICE
BEST VALUE- FOR-MONEY
FOR PACKAGES VISIT WWW.TRADE-VOYAGESTORE.COM FOR CURRENT OFFERS VISIT WWW.FIRSTMATES.COM
GREEK ISLAND GLOW
Piraeus (Athens) • Santorini • Rhodes • Bodrum • Mykonos • Piraeus (Athens)
ADRIATIC SEA & GREEK GEMS
Piraeus (Athens) • Split • Dubrovnik • Kotor • Corfu • Piraeus (Athens)
FRENCH DAZE & IBIZA NIGHTS
Barcelona • Marseille • Cannes • Palma de Mallorca • Ibiza • Barcelona
7 NIGHTS | 10 - 17 SEPTEMBER 2023
7 NIGHTS | 2 - 9 JULY 2023
7 NIGHTS | 6 - 13 AUGUST 2023

Experiencing the exceptional on the World’s Best Airline
Starting 1 July 2023, we will operate two daily flights from Edinburgh, connecting your clients with more than 150 destinations in our expanding global network.
Visit qatarairways.com/tradeportal

AFRICA & SAFARIS
Over 50 hotels have been added to their elite hotel portfolio, as well as a range of day tours and private excursions. The programme features 5-star accommodations, 4-star hotels, including the One&Only Cape Town and Babylonstoren,
as well as boutique properties, such as Mont Rochelle and Kensington Place. There is also a focus on hoteliers and lodges that cater for families, with many focusing on conservation and sustainability.
Products include Cape Town, the Winelands and Hermanus, the Eastern Cape, Kruger and Greater Kruger National Parks, Johannesburg, KwaZulu Natal, Madikwe, the Kalahari and The Garden Route, as well as bespoke high-end rail
travel packages.
Gordon McCreadie, General Manager comments: “Following requests for years from agents to expand into South Africa, as it can be sold as a single centre destination or paired
with a fantastic 5-star resort in the Indian Ocean and fits seamlessly with our luxury product portfolio, we decided now is the time to do so.
“Our expansion into this region has been integral to our very focused development plans and our tailormade team have gone through extensive training.”
REFURBISHMENT FOR OKAHIRONGO ELEPHANT LODGE, NAMIBIA
Sanctuary Retreats, Abercrombie & Kent’s portfolio of luxury safari lodges and river cruise boats, is redesigning the latest addition to its portfolio, Okahirongo Elephant Lodge, with an extensive refurbishment and set to open in April 2023.
The lodge, located in Namibia’s distant northwest, is surrounded by the vast wilderness of Kaokoland, offers seven individual suites and a two-bedroom family suite, with ensuite bathrooms. The family suite has two ensuite bedrooms, a private terrace and an open lounge, perfect for a family or a group of friends.
From the base of Elephant Lodge, guests can enjoy game drives with expert Himba guides to track desert elephants, lions, giraffes and gemsbok, springbok, steenbok, kudu and exotic bird species or take a trip to the clay castles of the Hoarusib river valley. These stuctures are thousands of years old and stand hundreds of metres high from various gorges along the riverbed.
IF ONLY EXPANDS
SWAN HELLENIC ANNOUNCES
EAST & WEST COASTS OF
AFRICA CRUISES
Swan Hellenic has announced its cultural expedition cruises of Africa for 2023.
The programme will include a choice of 9 cultural expedition cruises this year, ranging from 8 to 14-day voyages on the company’s new 5-star ships, SH Diana and SH Vega, with each cruise accompanied
by expedition guides.
SH Vega will follow the West Coast of Africa northwards as she makes her way to the Arctic, offering four cultural expedition cruises: ‘Safaris of the Southwest Coast’ (Cape Town to Luanda over 10 days), ‘Unspoilt Wilds of Southwest Africa’ (Luanda to Accra over 14 days), ‘Cultural Crucibles of West Africa’ (Accra to Dakar over 14 days) and ‘Volcanic Cultures of Africa’s Atlantic Islands’ (Dakar to Santa Cruz de Tenerife over 9 days).
SH Diana, the largest ship in Swan Hellenic’s 5-star fleet, which is outfitted with tender boats as well as expedition zodiacs, will be sailing the North and East Coasts southwards between August and November.
LUXURY PROGRAMME
If Only have expanded their portfolio to include South Africa in its luxury programme.
28
APRIL 2023

INTRODUCING

AFRICA & SAFARIS
RWANDA - THE LAND OF A THOUSAND HILLS
Rwanda lies just south of the Equator, in the heart of Africa. Known as the land of a thousand hills, Rwanda’s stunning scenery and warm, friendly people offer unique experiences in one of the most remarkable countries in the world.
In the space of a week to ten days, it’s possible to experience an extraordinary range of wildlife and landscapes thanks to the country’s relatively
small size and rich biodiversity.
VOLCANOES NATIONAL PARK
Situated in the northwest of Rwanda
is Volcanoes National Park. Volcanoes is named after the chain of dormant volcanoes making up the Virunga Massif. The park is home of the endangered mountain gorilla and has a rich mosaic of montane ecosystems which embrace evergreen and bamboo forest, open grassland, swamp
and heath.
Tracking gorillas through the rainforest surrounded by beautiful wildlife is a unique experience and is rewarded with a full hour in close proximity to a family of majestic mountain gorillas, from the playful babies to the
giant silverbacks.
AKAGERA NATIONAL PARK
Akagera National Park is in the north-eastern region of Rwanda and is home to lions, leopards, hyenas, giraffes, buffaloes, zebras, elephants, rhinoceros and more. Embark on a day or night safari to spot the Big Five across the savannah, or enjoy
a boat safari on the forest fringed lakes which are teeming with wildlife. Guests can also go behind the scenes and meet park rangers and discover how Akagera’s wildlife has been rehabilitated and protected.
NYUNGWE NATIONAL PARK
Located in the south-west of Rwanda is the stunning Nyungwe National Park. The park is home to over 1,000 plant species, habituated chimpanzees and other primates including the Black
and White Colobus monkey, as well
as another 75 different species of mammals. Explore the beautiful trails that lead to secluded waterfalls, track the chimpanzees, bike, bird watch, learn about tea plantations and local communities. No visit is complete without summiting the canopy walk- way that gives a birds eye view of this stunning rainforest.
LAKE KIVU
One of Africa’s Great Lakes, Lake Kivu is dotted with islands and inlets along its shoreline, with charming beach
resorts, spectacular vistas and plenty of opportunities for hiking, cycling and kayaking. Rubavu is a large town on the northern edge of Lake Kivu, an hour’s drive from Volcanoes National Park
and the perfect place to relax after gorilla tracking. Rubavu’s waterfront
is lined with old mansions, hotels and trendy bars on the lakeshore, ideal for sundowner cocktails.
KIGALI
Ideally positioned in the centre of Rwanda lies the capital city, Kigali. Immerse yourself in the local art, fashion and culture scene during your stay. Sip amazing Rwandan coffee
and taste the excellent local cuisine
at a rooftop restaurant with breath- taking views of the city. Visit the Kigali Genocide Memorial, which, through education and peacebuilding, honours the memory of those who were brutally killed in the 1994 Genocide against the Tutsi. The three permanent exhibitions and burial gardens form part of a meaningful tribute to those who perished and provide a powerful educational tool for visitors.
For more information visit:
www.visitrwanda.com
Contact: Katie Smith, Visit Rwanda UK Trade Account Manager, [email protected]
30
APRIL 2023

kayaking on lake kivu, rwanda
Your summer ADVENTURE Awaits
PLAN your journey at:
www.visitrwanda.com

AFRICA & SAFARIS
NEWMARKET HOLIDAYS ADDS NEW
TOURS TO AFRICA PROGRAMME
Escorted tours specialist Newmarket Holidays has launched new long-haul breaks to Victoria Falls as part of the company’s ongoing expansion in Africa.
On Safari in Victoria Falls features a selection of land and river safari experiences through Zambezi National Park and along the Zambezi and Chobe rivers, with sundowners, nature and cultural experiences included in the itinerary with guests staying
in bushland lodges. The 10-day tour costs from £2,755pp, departing Heathrow from September to December 2023.
RWANDAIR EXPANDS FLEET
WITH NEW WIDE-BODY JET
NEW SAFARI CAMP SET TO OPEN
RwandAir has expanded its fleet with the delivery of its third long-haul aircraft.
The Airbus A330-200 is based at the carrier’s Kigali hub and will allow the Rwandan carrier to further expand its long-haul operation, with additional flights operating between Europe, Middle East and Africa.
Customers will be able to choose from 30 seats in Business Class and 222 seats in Economy Class, giving a greater choice of flexibility.
RwandAir will operate the new wide-body aircraft to its key destinations in Europe, Africa and the Middle East, including London, Brussels, Lagos and Dubai.
The addition of the new Airbus will bring the African airline’s fleet to 13, consisting of three long-haul, one freighter and nine short-haul aircraft.
From its hub at the heart of Africa at Kigali International Airport, the airline is renowned for its excellent on-time performance, customer service and safety.
IN BOTSWANA’S OKAVANGO DELTA
Guests looking for an intimate safari experience can enjoy the northern Botswana landscape at the brand new Duke’s East Camp.
Sister camp to Duke’s Camp, Duke’s East will deliver the same Bousfield style while providing the added option of becoming a smaller exclusive-use camp for family and friends to enjoy.
The camps are set in a remote area located on a channel of the northern Okavango Delta in the heart of the wilderness. Located in one of Botswana’s most game-rich areas, the camp offers excellent game viewing opportunities with game drives, boating trips, scenic helicopter flights or spend a night fly-camping on a secluded lantern-lit island.
The two properties, Duke’s Camp (eight rooms) and Duke’s East (four rooms), offer the same facilities and experiences and are located right next to each other. Both camps can be booked out together to accommodate a larger group.
Duke’s East has four tents (1 double, 2 twin and 1 family with private pool), offering ensuite bathrooms, indoor and outdoor showers and a private veranda.
GO, FLY, ROAM, TRAVEL, VOYAGE, EXPLORE, JOURNEY, DISCOVER, ADVENTURE.
32
APRIL 2023

Safari Specialists
Join us on a wildlife adventure!
New posters available!
Download from our agent website
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UP TO
Your escorted tour specialists
10%
BOOK BY 2 MAY 2023
Gem
North of England & Isle of Man
Phone: 07713 487115 or email: [email protected]
Gem Walker
Amy
Scotland & Northern Ireland
Phone: 07423 122875 or email: [email protected]
Newmarket Amy
For Agency Sales Email: [email protected] | Call 0330 341 1929 | Visit newmarketholidays.co.uk/agents-area

AFRICA & SAFARIS
DISCOVER THE GAMBIA - ‘THE SMILING COAST OF AFRICA’
Ngala Lodge
Situated on the West coast of Africa, The Gambia might not be the first destination that comes to mind when trying to find
the right winter sun escape for your customers. However, this fascinating country has a lot to offer those seeking time away from the cold, wind and rain, and is a long-time favourite with British tourists.
As a destination specialist, The Gambia Experience boasts a huge product offering of different accommodation types, unique experiences, wildlife encounters and multi-centre holidays with neighbouring Senegal, where customers can experience a safari at Fathala Wildlife Reserve.
Adult-only, all-inclusive, lively and boutique are just some of the property types to choose from, with luxury Ngala Lodge, 4.5 grade Tamala Beach Resort and 3.5 grade Kombo Beach Hotel among the favourites.
If customers are looking for something unique, why not recommend a visit
to the Chimp Rehabilitation Project, ideal for wildlife lovers? For birding enthusiasts, a stay on a floating lodge
on the river Gambia at Mandina Lodges provides guests the chance to admire some of the 540 species of bird that call The Gambia home.
Or, for something extra special, consider the exclusive 7-night Rivers of West Africa cruise, a mega-yacht experience that encompasses several destinations along the River Gambia and into Senegal, all promising unforgettable experiences.
For more information on why The Gambia should be on the list of go to destinations during the winter months, visit gambia.co.uk, or log into our Travel Agent portal serenity.co.uk/ trade for training videos, promotional material, concessions and more.
A soft and safe introduction to Africa located only six hours from the UK, The Gambia is known as ‘The smiling coast of Africa’, with its friendly, English- speaking people and warm culture, guaranteed sunshine, uncrowded sandy beaches and plenty of memorable experiences on offer.
VAST CHOICE OF HOLIDAYS WITH THE CAPE VERDE EXPERTS
A year-round destination, the archipelago of Cape Verde is located off the coast of West Africa and makes for a fabulously diverse, cultural or beach holiday.
The only tour operator with 8 of the 10 islands in their product offering, Cape Verde Experience boasts a vast choice of holiday types and experiences across the various islands, including all-inclusive beach breaks, remote eco-lodge escapes, walking holidays and wildlife encounters like whale watching and swimming with turtles.
You can even recommend your customers island-hop their way across the archipelago, incorporating a number of these beautiful islands, giving a wonderful combination of
different cultures, landscapes and things to see and do. Bask in the sunshine on the stunning beaches of Boa Vista, wander the volcanic terrain of Fogo, join the carnival celebrations on Sao Vicente and marvel at the craggy mountains of Santiago, all in one experience of a lifetime.
For a truly memorable experience, visiting six of the 10 islands, customers can live the high life by embarking on the exclusive to us and ever popular 7-night Cape Verde Archipelago Cruise, on the elegant and modern Harmony G Mega Yacht, complete with a range of optional excursions.
All Cape Verde Experience holidays include complimentary access to the UK airport lounge and private transfers.
For more information on Cape Verde and the products on offer, visit www.capeverde.co.uk, or log onto the travel agent portal serenity.co.uk/ trade for training videos, promotional material and much more.
Santa Maria Beach, Sal
34
APRIL 2023

gambia.co.uk
For trade support visit serenity.co.uk/trade or call 01489 866955
capeverde.co.uk

AFRICA & SAFARIS
DISCOVER
As a luxury, trade-only tour operator, we are excited to announce the launch of our brand-new specialist website, Africa by Lusso.
The site supports the work being done by our Africa team, led by Senior Product Manager, Zoe Carroll. Zoe has over three decades’ experience in the industry, including time spent working at bush camps in Zambia’s South Luangwa Valley and years running
her own representation company specialising in southern Africa.
As one agent put it: “Zoe’s knowledge and passion for Africa is second to none. She has so much first-hand experience of so many places in Africa and is incredibly well connected. I go to her with my ideas and she never fails to make my client itineraries that little bit better. She is a delight to work with and always ensures that every little detail is thought through.”
But it’s not just Zoe. Most of the
team have over 25 years’ experience working in the luxury travel sector. They specialise in creating tailor-made safaris and bespoke luxury holidays
to sub-Saharan Africa and have an in-depth knowledge of the areas we offer, built up over years of travelling, working and living in the destinations.
Unlike other Africa specialists, we work exclusively with travel agents and never take direct bookings from clients. Our knowledge and experience are purely for your benefit, so you can send your clients on an African adventure of a lifetime.
We launched Africa by Lusso with four of our top-selling African destinations: Botswana, Kenya, South Africa
and Zimbabwe. You’ll find useful information on top sights and attractions - from iconic safari hotspots like Kenya’s Masai Mara to under- the-radar gems like Lake Kariba in Zimbabwe – plus a wide range of luxury accommodation options, as well as practical information like the best time to visit and how best to reach places.
Of course, luxury means different things to different people. Especially in Africa. For some, it means marble bathrooms, thick fluffy towels and elaborate tasting menus. For others, luxury is measured in experiences:
a night in the desert beneath a storyboard of stars, a helicopter flight over thundering Victoria Falls, watching wildlife at a waterhole mere metres from your lodge.
Which is why we’ve included sample itineraries for each country featured. Far more than your average package, these tailor-made trips have been curated by our experts and include hand-picked suggestions for things to see and do on each leg of the journey, from booking a professional wildlife photographer to accompany
you on safari in the Okavango Delta, to tracking endangered black rhino on foot in Zimbabwe’s Matusadona National Park – a spine-tingling experience that will stay with
you forever.
The itineraries, of course, are merely examples of what we’re able to arrange. Our experts will work with
you to adjust any element to suit your client’s needs. We’re also adding more countries to the website all the time, so if you don’t see what you’re looking for straight away, don’t worry. Chances are one of our team will have been there.
For expert help with your next Africa enquiry, visit africa.lussotravel.com or give our friendly team a call on 01625 591 112.
36
APRIL 2023

Africa by

AFRICA & SAFARIS
If your clients are longing for a holiday to take them far from
the everyday, South Africa is
the perfect destination. From seeing the Big Five (lion, leopard, rhino, elephant and buffalo) in breathtaking game reserves to exploring the wonders of Cape Town, South Africa is one of the most exciting places on earth.
And with a Titan Travel tour, they will see the very best of this amazing country. With 45 years’ experience, their team are experts in creating effortless adventures that give them more, while taking the stress out of travel. Don’t forget that it’s also a cost- effective way to see the world!
When you book an escorted tour, you’ll benefit from Titan’s operator discounts on accommodation and attractions,
so you could save up to 25 per cent
on the overall cost of your clients’ trip. So, make this the year for your clients to discover the beauty of South Africa with one of their most popular tours.
SENSATIONAL SOUTH AFRICA
After a relaxed overnight stay in
a pretty neighbourhood close to Johannesburg, guests set off on an unforgettable adventure. There’s plenty to see as the tour winds along the beautiful Panorama Route, making its way to Kruger National Park. They will spend two days on thrilling game drives watching lions, leopards, rhinos, elephants and buffalo going about their days in this incredible landscape. Then take in the views as they drive along the dramatic Garden Route coastal road, before taking a cruise across the scenic Knysna Lagoon.
And what better way to end the tour than spending four nights in Cape Town? They can enjoy the buzzing waterfront, take a cable car ride to the top of Table Mountain and wander the city’s stunning beaches.
THE BEST OF SOUTH AFRICA
Choosing South Africa’s highlights is no easy task, but this tour will ensure customers experience the very best this country has to offer.
They will head from the city to the wide open plains, to spend a few days on safari, starting at the Mala Mala Game Reserve in Kruger National Park. It’s one of the oldest private reserves and they can expect to see giraffes, lions and rhinos on early-morning drives, before sipping an al fresco sundowner.
Next stop is Mkuze in South Africa’s Zululand district, where there’s even more wildlife to be seen and enjoy a traditional barbecue (braai).
That’s not all. Guests can go in search of hippos and crocodiles at Lake St Lucia, take in the beauty of Knysna’s coast and end the trip with three luxurious nights at a delightful waterfront hotel in Cape Town.
They won’t want to leave.
TITAN TRAVEL ADVENTURE MADE EFFORTLESS
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APRIL 2023

S
W
I
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7 A
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Get more from your tour
At Titan, we create incredible travel experiences. Our effortless adventures take you to destinations around the world, where you’ll see more and do more - discover epic landscapes, explore culturally rich cities, taste exquisite food and meet extraordinary people. At Titan, we go further for you to get more from your tour and that’s why we’re the UK’s most awarded escorted tour company.
phone
search/www
0800 988 5823
Sensational South Africa 14 days from £3,459
•10 planned excursions and visits
• Includes our VIP door-to-door travel service† Price based on 31 August 23 departure. Other dates available.
titantravel.co.uk
Prices are per person based on two people sharing, subject to availability and correct at time of print, single supplements applicable. † Mainland UK only
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1
014142-TT (04.23)

THE SCOTLAND/NORTH EAST ENGLAND LEG OF THE 2023 GLOBAL TURKISH AIRLINES BOWLING TOURNAMENT TOOK PLACE AT HOLLYWOOD BOWL IN GLASGOW.
This year 130 destinations from 66 countries are participating in the global tournament.
Winning Gold and representing Scotland in the Grand Final in Istanbul on 5-7 May 2023 is the Chunky Bunch from Glen Travel. The Golfkingpins from Golf Kings took home Silver, followed closely by Scared Splitless from Elegant Resorts with Bronze.
40
APRIL 2023

New for 2023
More routes
Fantastic shopping
Even better links
Air Canada extends Toronto winter schedule
Doha goes double daily with Qatar
WIN! Plaza Premium competition
Our Travel Portal is a virtual guide for all things Edinburgh Airport including:
- Downloadable destination maps
- Up-to-date airline contacts
- Parking discounts
- Key passenger information

NEW
DESTINATION
AIRLINE
SUMMER SCHEDULE
FOR
Europe
Antalya Catania Izmir Madrid Rhodes Santorini Belfast
Bournemouth Newquay
easyJet easyJet
SunExpress
Iberia Express
Ryanair easyJet Ryanair
Ryanair Ryanair
Delta
Air Lines
WestJet
Wed + Sat Mon + Fri Tues
Thurs + Sat Sat
Tues
Every day
Mon, Tues, Sat, Sun
Wed + Sun
Every day
Mon, Thurs + Sat
Jun-Oct
Jun-Oct
Aug-Oct
Jun-Sep
Apr-Oct
Jun-Oct
From Mar
From Mar
Jun-Sep
May-Oct
May-Oct
2023
Domestic
From Atlanta to Antalya, Calgary to Catania
- Edinburgh Airport will continue to offer your customers both new destinations, and new
routes, throughout 2023. Growing Scotland’s transatlantic connectivity also means North America has never been closer for Scottish passengers. It’s time to fly EDI!
Global
Atlanta
Calgary
WestJet’s new Calgary route is Scotland’s gateway to the Rockies.
WestJet’s new Calgary service opens up access to the West of Canada being the gateway to the Canadian Rockies. The three-weekly service will operate from May to October, with flights operating on a 787 Dreamliner.

GOING FROM
STRENGTH
TO STRENGTH
We know choice is important to your customers, and that is why we are increasing the frequency of a number of key routes in 2023. With the likes of Qatar Airways, United Airlines, Air Canada, Delta Air Lines,
Air France and more, all increasing the frequency of their services we can ensure
your customers will find the flight they want.
Based on the fantastic demand in 2022, SunExpress is increasing its services from EDI direct to Antalya and is adding Izmir to its schedule. We are also delighted that Madrid services will be further improved by the welcome return of Iberia Express. Summer ’23 is looking good!
DESTINATION
AIRLINE
SCHEDULE INCREASES
Belfast
Aer Lingus
Increased from 28 to 38 weekly
Summer
Doha
Qatar Airways
Increasing to 2x daily
From July
Frankfurt
Lufthansa
Increasing to up to 3x daily
Summer
New York (Newark)
United Airlines
Increasing to 2x daily
Apr-Oct
Paris
Air France
Increasing to up to 3x daily
From April
Ahead of launch, Delta Air Lines’ service goes daily.
This Spring, we will welcome Delta Air Lines’ new route to the world’s busiest airport, Atlanta. Atlanta serves as one of their main hub airports in the USA, opening a wealth of destinations just one stop away to leisure travellers and businesses.
Scan QR code for latest route maps

New Air Canada season extension connects Scotland and Toronto into the winter.
Air Canada will now operate the Toronto route into early January giving your customers more opportunity to discover the jaw-droppingly beautiful mountains of Alberta or British Columbia or explore the city streets of Toronto in 2023.
EVEN BETTER PUBLIC TRANSPORT LINKS
WIN the perfect start to your trip with two Plaza Premium lounge passes.
We think it’s important to start any
trip in the best way possible – and that’s why we’re offering up two Plaza Premium lounge passes. The perfect setting for both business and leisure travellers. Come and relax yourself with complimentary food & drinks at the Edinburgh Gin signature bar, unlimited Wi-Fi and stunning runway views.
To enter, scan the QR code and enter your details to be in with a chance of winning.
While Edinburgh’s seeing more flights to more destinations, we’re also delighted to offer improved connectivity between the airport and the rest of Scotland. The Citylink 902 bus will pass through Bargeddie, Coatbridge, Airdrie, Chapelhall, Harthill, Heartlands and Livingston before arriving
at EDI; while a new route, Citylink 978, to Oban offers direct links to both Stirling and Callander. All this and the ongoing extension to
the Edinburgh tram network will also provide even better access to the airport for key parts of the city.

NEWS
TEESSIDE AIRPORT SCRAPS LIQUID SECURITY LIMIT
Teesside Airport has become one of the UK’s first airports to remove the 100ml limit on liquids when passing through airport security.
The previous 100ml threshold on liquid containers has been upped to 2 litres for hand luggage, thanks to two C3 scanners fully operational in security. These high-tech scanners also remove the requirement for lotions to be placed in separate bags, or for laptops and other electronic items to also be taken out ahead of scanning.
Government previously set a June 2024 deadline for airports to install new security technology to be able to handle the new rules when they come into force.
With both airport security lanes running 100% on the new scanners, Teesside has cut the limit as part of a pilot scheme. This move has reduced queues and the detailed 3D scans of baggage will also improve
passenger safety.
Tees Valley Mayor Ben Houchen said: “Once again Teesside is at the forefront of developments in the aviation
industry, with our C3 scanners in place and already being used in the roll-out of the new rules, coming into force elsewhere next year.
“Passenger safety and experience
is front-and-centre of all we do at Teesside Airport, and these scanners play a massive part in both.
“We’re getting lots of positive feedback from our passengers right now and
as our slate of summer holiday flights ramps up, these scanners will be invaluable to quickly process the hundreds of thousands of people we’re set to welcome through our doors.”
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Gregorz:diary The social diary of a bear (71⁄4 inches tall)
Hi there Peeps!
Was lucky enough to take a bite out of the Big Apple this month. Flew in style with United Airlines in their Economy Plus cabin. Crew couldn’t wait to welcome me on board and I even
got to meet the Captain on the flight deck. Brad (Mr Virgin Hotels) heard I was going, so arranged a champagne reception for me at their newly opened fabulous NY hotel in the heart of the city - Wowzer! Check it out for your clients, if only for the outdoor terraces and magnificent views of the Empire State Building.
From the Caribbean to Scotland’s national drink (no, not Irn Bru!), Loganair invited me to a tasty whisky themed soiree at Clydeside Distillery. As you would expect from Loganair, there was a charitable element to the evening and funds were raised for Children’s Hospices across Scotland (CHAS). Loganair is Britain’s largest regional airline and goes from strength to strength. They greatly value the support of their travel trade partners and used this evening as a thank you.
Virgin V
oyag
es
Virgin ‘adult only’ cruises they offffer, sailing in Europe and the Caribbean.
In true Virgin style and hospitality, I was well looked after at the brand new Everyman cinema in St James Quarter with plush sofas and popcorn to hand.
united airlines crew
Greig & Donna, Loganair
In a packed month, next in town were the Baltics in the shape of Estonia and Finland hosting a gin tasting evening for agents in a restaurant that makes its own gin – like this bear needs any more alcohol! Agents were delighted to learn about the many attractions
of Helsinki and Tallinn as short break destinations as well as the countries
t
t
h
h
e
e
m
m
s
s
e
elves.
Virgin Hotels
Wey, aye man! Offff to the Toon again and top table guest of the irrepressible Darren Phillips at the 2023 Geordie Bash- ‘A night with the Stars’ – what
a time was had by all! Fantastic entertainment, food and dancing into the small hours. Don’t forget to put your name down to attend next year.
Ships Ahoy – Virgin Voyages cruised into town and of course, I was on the guest list for their country wide road show. It was a great event and got to hear about the amazing range of
ANDY
King of the Seas and cruise legend, Andy Magowan rocked into town as the new VP for Sales for the reformed Crystal Cruises. Naturally he asked
me to be his guide as he visited the great and good of the travel industry in the North. He told them all about the amazing itineraries and beautifully refurbished Crystal Symphony and Serenity. Look out for his interview with Travel Matters in the next edition.
Let the rum punches flow! Shane Thomas jetted in along with Air-France KLM and Star Clippers (co -sponsors with Travel Matters) for the Barbados Rum Dinner. What a night!
The lucky agents were treated to
a fabulous Caribbean meal and a selection of Barbadian rum cocktails – Hic!
Visit Estonia & Visit Finland
That’s all folks!
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APRIL 2023

GrandPalladiumJamaica
PalladiumHotels
DISCOVER A RENOVATED JAMAICA.
Let yourself be carried away by a relaxed
atmosphere in Grand Palladium Jamaica Resort & Spa. You can enjoy a swim in the warm waters of the Caribbean, sipping on a piña colada in one of our four crystal-clear pools, or relax yourself by all our Zentropia Palladium Spa & Wellness could offer. Awaken your taste buds in one of our 11 gourmet restaurants with fresh fruit, meat, fish, and the spicy flavours of Jamaican jerk chicken and other local specialties. It’s ideal for families and couples alike, offering an extensive range of activities and facilities to suit everyone including a kids’ club and 17 bars. Freedom to choose, time to enjoy, and spaces to make the most of your stay. Enjoy your stay with Infinite Indulgence®, it’s all included. For more information, visit PALLADIUMHOTELGROUP.COM or contact your favourite travel agent.
MONTEGO BAY - JAMAICA
República Dominicana • México • Italia • Jamaica • Brasil • España

SNAPSHOTS
LOGANAIR THANKED AGENTS FOR ALL THEIR SUPPORT WITH A WHISKY TASTING EVENING AT THE CLYDESIDE DISTILLERY.
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SMALL SHIP & RIVER CRUISES
AMAWATERWAYS ANNOUNCES TWO NEW SHIPS FOR COLOMBIA RIVER CRUISES
AmaWaterways, the first major river cruise line
to explore the Magdalena River in Colombia, has announced details of two newly designed ships debuting in 2024 - the custom-built AmaMagdalena and AmaMelodia.
AmaMagdalena will launch 30th March, 2024 and AmaMelodia will begin sailing 19th June, 2024.
Specially designed to maximise the views along the Magdalena River, AmaMagdalena will carry 60 guests while AmaMelodia will welcome 64 guests. Both newly designed ships offer staterooms between 237 and 516 sq. ft and all feature AmaWaterways signature twin balcony design, with both a French balcony and an outside balcony, as well as a sun deck pool and fitness room.
Starting in Spring 2024, guests will have the choice between two seven-night itineraries, Magic of Colombia and Wonders of Colombia. Sailing between Cartagena and Barranquilla, both itineraries provide curated experiences and excursions, including a special Carnaval celebration
in Barranquilla featuring live performances reserved exclusively for AmaWaterways guests; birdwatching tours; riding an authentic paola through the town of Calamar and visiting the Magdalena basin to discover species of flora and fauna not found anywhere else in the world.
AmaWaterways also offers guests optional pre-cruise land packages in Medellín and Cartagena and a post-cruise land package in Panama City, Panama.
CELESTYAL HOLIDAYS
LAUNCHES TO THE TRADE
Celestyal has announced the launch of Celestyal Holidays, a dedicated trade packaging solution in partnership with Aviate, offering flight-inclusive holidays and commissionable rates.
Exclusively for the UK trade, Celestyal Holidays will offer agents the option to create tailor-made packages with regional flights, pre- and post-cruise stays and any Celestyal itinerary they choose, all in one booking which is fully protected by Aviate’s ATOL license.
Lee Haslett, Celestyal’s Chief Commercial Officer, comments: “Travel agents love our product but they want the ability to book Celestyal packages complete with flights and pre- and post-hotel stays.
“The launch of Celestyal Holidays not only demonstrates our commitment to the UK market, but offers our agent partners exactly what they have been asking for - tailor- made packages that are simple to book, are great value for money, pay competitive commission and are fully protected. I’m confident that our investment in Celestyal Holidays
will prove successful in helping us achieve our growth objectives in the UK while continuing to support our loyal trade partners.”
To celebrate the launch, agents will earn a £20 The Real Greek restaurant voucher for every Celestyal Holidays package booked before the end of April 2023. In addition, every booking made before the end of April 2023 will be entered into a draw to win two tickets to Mamma Mia! The Party at the O2 with an overnight hotel stay in London or a fam trip place on Celestyal Journey, Celestyal’s newest ship which debuts in September 2023.
Following a €20 million (approximately £17.6 million) refurbishment, Celestyal’s newest ship will set sail on 2nd September 2023, taking over the Celestyal Crystal’s programme, initially on its seven-night “Idyllic Aegean” itinerary.
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