Issue 56 November 2022

ISSUE 56 NOVEMBER 2022
EXPANDING THE BOUNDARIES FOR THE TRAVEL TRADE IN SCOTLAND, NORTHERN IRELAND, NORTH OF ENGLAND & IOM
AWE-INSPIRING ADVENTURES
SMALL SHIP EXPEDITIONS
Antarctica, The Arctic & Beyond


What Makes Aurora Expeditions different?
The Aurora Difference
Aurora Expeditions is an award-winning Australian-owned company celebrating over 30 years. Pioneering expedition travel 100% certified Carbon Neutral, truly committed to environmentally responsible travel, that inspires hearts and minds and makes dreams come true. You might have noticed that we don’t call it a cruise, but an expedition.
Smaller Groups
At Aurora, we believe small groups make a big difference. We take an average of 132 expeditioners per voyage. This leads to smoother transitions, longer and more relaxed landings and a more intimate experience.
Expert Guides
Our highly acclaimed Expedition Team are quite simply, the best in the business. Once you step onboard, our expedition specialists will welcome you to a close team and inspire you to see our planet’s wild places differently. Our team have always been about sharing their passion, knowledge and understanding of some of the most remote and unspoiled destinations.
New Purpose-Built Small Ships
Our two purpose-built small expedition ships are brand new and designed to
respond rapidly, in any weather condition in the wild and remote places we visit.
The environment is our priority to ensure non-intrusive and low impact voyages. The Greg Mortimer was the first ever passenger ship to feature the revolutionary Ulstein X-BOW® which crosses oceans more comfortably and efficiently. Our expansive observation decks and hydraulic viewing platforms bring you even closer to the natural environment. Our ships offer a spacious and comfortable base camp for adventures. Plus, our small, ice-strengthened ships allow us to land in more locations than larger vessels can.


ISSUE 56 NOVEMBER 2022
EXPANDING THE BOUNDARIES FOR THE TRAVEL TRADE IN SCOTLAND, NORTHERN IRELAND, NORTH OF ENGLAND & IOM
FOCUS ON NORTHERN LIGHTS HOLIDAYS
SMALL SHIP & RIVER CRUISE HIGHLIGHTS
SPAA ANNUAL TRAVEL AWARDS 2022


in this issue...
7 New Year’s Eve Mini-Cruise with DFDS
9 Belfast City Airport - more routes, more choice
13 Warmest of welcome from Ambassador Cruise Line
7 13
15 Turkish Airlines - fly with the best
16 Savings in Balkan’s Summer sale
17 Winter wonderland with Loganair
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24/25
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19 Virgin Hotels - personalised experience
21 Cyber Sale with G Adventures
23 Delta Airlines - expanding 2023 network
24/25 Fly direct to Canada with Air Transat
40/41 Love Lanzarote - Youtravel.com
43 Newmarket Holidays - Lapland 2023 now on sale
50/51 Alaska by Cunard
52/53 SPAA Awards Winners 2022
57 Journeys Collection with Explorer
59 Stuba - amazing prizes up for grabs
60/61 New sailings & more overnights - Azamara
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60/61
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NOVEMBER 2022


Small Ship & River Cruise 27 29 27 Amadeus River Cruise
with Fred. Holidays
29 What’s new from Uniworld in 2023
31 Seabourn - Extraordinary Europe
32/33 Cruise the Olsen Way
35 Exclusive agent offer - Riviera Travel
37 Windstar Cruises - Taste the Caribbean
39 Savings with Scenic & Emerald Cruises
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35 37 39
Northern Lights Holidays
44/45 See the Northern Lights with Icelandair
49 Havila Voyages - brand new 49 ships and launch offer
44/45
travelmatters.biz
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@travelmatters.biz @TravelMatBiz @travelmattersbiz @travelmattersbiz
Read previous issues online at...
www.travelmatters.biz MEET THE TEAM:
Hilary Douglas
Director
07989 414454 [email protected]
Gary Reavely
Director
07762 630057 [email protected]
Andrea Pellicci-Glen
Director
07766 010272 [email protected]
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All rights reserved. No part of this publication may be reproduced in whole or part without the prior permission of the copyright holder. All prices and data are correct at time of publication. Opinions expressed in Travel Matters are not necessarily those of the publisher and GAH Publishing does not accept responsibility for any mistakes that may occur.
Light up the sky....
Well November certainly got off to a skyrocketing start, with the return of the SPAA Travel Awards!
And what a night! It was fabulous to see everyone dressed in their finest, ready to celebrate and dance the night away! Well done to all the nominees and congratulations to all the winners!
From one sparkling event to another - from now until next
March is the perfect time to book your clients on a Northern Lights holiday. The Aurora Borealis is on many people’s ‘Bucket List’ - and there are plenty of ways to catch a glimpse of this extraordinary phenomena as well as enjoy some winter activities.
For customers who want to take to the water, Small Ship and River Cruising is becoming increasingly popular post pandemic, with many cruise lines releasing programmes for 2024 and beyond - a perfect opportunity to grab those forward bookings!
Let’s hope November goes out with a bang - and not a whimper!
The Travel Matters Team


NEWCASTLE - AMSTERDAM NEW YEAR’S EVE MINI CRUISE
Experience an unforgettable turn of the year on our ship in Amsterdam!
Book a 2-night Mini Cruise from Newcastle to Amsterdam and enjoy a magnificent party package onboard King Seaways.
We have planned it all for you to enjoy, from food - with three dinners and two breakfasts to cover the entirety of your trip - to drinks (all-inclusive drinks on New Year’s Eve) and fantastic live entertainment to accompany you through the evening and into the early hours of the morning.
Please note that your all-inclusive drinks package only applies on 31.12.2022 and includes beer, wine and soft drinks only.
Friday 30.12.2022
Time
Arrival at the port in Newcastle - Check-in
14:30 GMT
Check-in closes
16:15 GMT
Departure to IJmuiden
17:00 GMT
Dinner buffet as per reservation
Enjoy a night onboard our ferry
Saturday 31.12.2022
Breakfast buffet
7:00 CET
Arrival in IJmuiden
9:45 CET
Bus transfer pick-up to Amsterdam
10:15 CET
Day trip in Amsterdam
Coach pick-up in Amsterdam
15:30 CET
Boarding
Ship leaves for Amsterdam Canal (approx.)
19:00 CET
New Year's Gala Buffet as per reservation
New Year's Eve party in the Columbus Club
20:00 CET
Sparkling wine and snacks at the bars
00:00 CET
Had enough partying? Then treat yourself to a few hours’ sleep in your cabin
Sunday 01.01.2023
Ship sets sail back to Newcastle after midnight
Breakfast buffet
9:00 CET
Enjoy our onboard entertainment
Curry & Classic dinner buffet
15:00 CET
Arrival in Newcastle (approx.)
19:00 GMT
AGENT INCENTIVE:
Receive a £10 Love2shop voucher for every booking that travels. Once booking is confirmed please send an email to [email protected] with booking reference, passenger surname
and your details. Vouchers will be sent in January 2023.
Agency Branch with the most bookings collectively will receive £500 Love2shop vouchers.
For more information please contact Mark Henderson - [email protected]. To book, call 0871 522 9977.


NEWS
AER LINGUS REGIONAL ANNOUNCES FLIGHTS TO NEWQUAY AND JERSEY FROM BELFAST CITY AIRPORT
Aer Lingus Regional, exclusively operated by Emerald Airlines, has announced two new routes from Belfast City Airport to Newquay and Jersey.
Belfast City Airport will become the only airport in Northern Ireland to offer a direct route to Newquay Cornwall Airport with flights available on Mondays, Thursdays, Fridays and Sundays commencing on 3rd April 2023.
Flights to Jersey will take off up to twice a week on 6th May 2023.
Ellie McGimpsey, Aviation Development Manager at Belfast City Airport, said: “Since its return to Northern Ireland earlier this year, Aer Lingus Regional has shown steadfast commitment to Belfast City Airport, creating a new base from which passengers can avail of a range
of routes.
“The announcement of two news routes to Newquay and Jersey further strengthens our partnership and is great news for passengers that wish to travel to must-see destinations across the UK.”
Operated by Emerald Airlines, the two new routes
build on Aer Lingus Regional’s existing portfolio from Belfast City Airport with flights already in operation to Birmingham, Cardiff, Edinburgh, Exeter, Glasgow, Leeds Bradford, Manchester and Southampton.
EDINBURGH AIRPORT LAUNCHES ONLINE TRADE PORTAL
Edinburgh Airport has launched a new online resource for the travel trade.
The Travel Portal features information on everything from downloadable destination maps and up-to-date airline contacts to parking discounts.
The interactive resource will be constantly updated meaning the trade will be able to provide passengers with accurate information on airlines and destinations – and all available at the click of a button.
Visitors to the portal will also find information on all the retail options at the airport and the different transport options providing travel to and from the terminal. There is also a section on ‘Greater Good’, the airport’s sustainability strategy. The portal is now live and all the travel trade can access it now on desktop or mobile devices.
Kirstin Ross, Senior Marketing Executive at Edinburgh Airport, said: “We’ve worked to create a tool which allows the trade easy access to accurate, up-to-date information about the airport and the destinations we fly to and we’re sure the trade will find this useful when communicating to passengers.
“The portal will be constantly updated with new information and further improvements are planned for 2023 – so watch this space!”
Agents can access the Travel Portal at
trade.edinburghairport.com
British Airways Cityflyer’s new winter service to London City has started from Aberdeen International Airport. Flights will operate until Sunday 22nd January, 2023 on the Embraer E190 aircraft.
MY DOCTOR SAYS I NEED GLASSES
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NOVEMBER 2022




Hello and welcome everyone to my latest update on our SPAA.
This month it’s a tale of two issues - one positive and one negative - which are relevant and high on everyone’s agenda at the moment, I’m sure.
The first is the positive feedback and vibe received from the recent Sparkle and the main SPAA awards recently held in Edinburgh and Glasgow. It’s clear that recognition drives ambition and helps focus all of us that excellent customer service and ownership of the customer is vital and proves that those committed and engaged in the process are justly rewarded for their efforts.
No more so than the Sparkle award winners who were on the frontline and dealt admirably with all the issues that were thrust upon them and kept our mutual clients informed and safe in the knowledge that they received precise and accurate advice for their travels. This professionalism and duty of care is what keeps the ethos of a good travel agent high in the public perception and the reality that using this service brings real value to the supply chain.
Congratulations also go to the organisations and individuals who
were the winning recipients at the awards ceremony. All were thoroughly deserving and there is no greater praise than that received from your peers and fellow industry partners.
I picked up on a comment from social media by one of the recipients, Brad Smith from Virgin, which I believe sums it up nicely indeed:
“What a pleasure to be with all our friends at SPAA - Scottish Passenger Agents Association at the annual Awards 2022. It never ceases to amaze me how incredibly close all SPAA members are and of course, you all totally know how to party hard!”
Regretfully there is also a negative side to my comments this month and it’s to highlight the reverse of above and address the ongoing malaise by those organisations that believe that the service levels offered during the pandemic are still acceptable today.
THE VOICE OF TRAVEL IN SCOTLAND
Now of course there are two mitigating factors and during the pandemic of course, concessions were made. It is a fact that there are still ongoing issues with recruitment and encouraging people to adopt the travel industry as their career of choice, but these levels can’t be accepted forever, neither by the public nor by trade partners.
Proactive members and associates
are addressing this with new training capabilities, creative and enticing advertising, highlighting the benefits of a successful career and recognising the fact that salary and conditions relating to work life balance must be addressed. For those that do not, there will be an ever decreasing decline in sales and greater market share pick up for those that do.
Ultimately these are of course, commercial decisions and every organisation will make their own but I remind us all that the customer always has a choice and will vote with their feet and follow those that do recognise customer service and loyalty.
I’m looking forward to seeing everyone again at the next Star event on
29th November and of course, not forgetting the AGM and Christmas Lunch on 8th December.
Take care and stay safe,
Mike Tibbert SPAA President
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NOVEMBER 2022


THE VOICE OF TRAVEL IN SCOTLAND
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HE CHARITY RAFFLE AT THE SPAA AWARDS
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NIGHT IN AID OF YOUNG LIVES VS CANCER A massive thank you to everyone who donated
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a grand total of £7,160 in aid of the charity Young Lives vs Cancer.
And huge congratulations to Gary and his team on completing the New York Marathon!
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TUESDAY 29th NOVEMBER 2022
NETWORK LUNCH & STAR EVENT
Crowne Plaza, Glasgow
Star - Network lunch for members 12:30 for 13:15 Star Exhibition from 18:00
Lots of prizes to be won!
THURSDAY
23rd February 2023
SPAA ANNUAL DINNER
Details to follow in due course
THURSDAY 8th DECEMBER 2022
AGM & CHRISTMAS LUNCH
Citation, Glasgow
Christmas Lunch - 12:30 for 13:15
Join us for...
Email: [email protected] for more details
travelmatters.biz
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NEWS
Where’s William?
I’ve just returned from my dream journey.
A few weeks ago I was hosting agents on a FAM trip on board Emerald Harmony on the Mekong River – our incredible Star-Ship which accommodates just 84 passengers and oozes elegance throughout. South East Asia has only started opening up again to travel after the pandemic and I was fortunate enough to experience Emerald Harmony resuming sailing on her first cruise from Phnom Penh to Ho Chi Minh City. It was so amazing to see the ship first hand and be greeted by a crew who didn’t stop smiling throughout the entire cruise. We had so many positive remarks regarding the crew and how amazing, kind and thoughtful they all were.
When you step onboard Emerald Harmony you really get a feel of space and elegance. We all instantly felt relaxed and comfortable. We were then taken to our suites. I walked into my Panorama Balcony Suite and was taken aback by the amount of space to relax in, the extremely comfortable beds and Emerald Cruises’ signature design where the window comes down to create a balcony, providing fantastic viewing opportunities.
A big highlight and selling point about Emerald Harmony
is that the ship can sail into the heart of Ho Chi Minh City, usually a long coach trip for ships who aren’t able to fit under the bridge. To be at the front watching this amazing city come closer and closer was a real treat for us all.
We also were lucky enough to visit amazing temples, including sunrise at Angkor Wat, exploring Angkor Thom where Tomb Raider was filmed and also the majestic Bayon Temple built in the 12th century with its imposing structures that left us all in awe. What made the once-in-a-lifetime
trip even more meaningful was celebrating my 13th year at Scenic and Emerald Cruises, a real milestone for a company I adore working for!
Scenic & Emerald Cruises 2023/24 river cruises are now on sale.
Please contact your Sales Manager, William Young for further information –
E : [email protected]
T : 07921 830147
W: scenic.co.uk | emeraldcruises.co.uk
NEW TEAM MEMBER FOR PALLADIUM HOTEL GROUP
Palladium Hotel Group has
announced the appointment
of Kelly Fagan as Business
Development Executive, UK
& Ireland. Working alongside Senior Business Development Advisor Joanne Peters, Kelly will work to promote the Palladium Hotel Group and grow brand awareness amongst agents.
Kelly has previously held both domestic and international positions at Tui and Thomas Cook. Joanne Peters, Senior Business Development Advisor, comments: “We are all absolutely delighted to be expanding the UK Business Development team.
“This appointment will help us to reach even more agents across the UK and Ireland and increase the support we offer to our agent partners. Kelly has already visited our hotels in Ibiza and will also be spending time in Sicily in the coming weeks, before assisting with FAM trips to Jamaica
in December.”
RATEHAWK EXPANDS UK COMMERCIAL TEAM
RateHawk.com, an online system for booking hotels, air tickets and transfers for travel agents, has recruited John Docherty as Sales Manager for UK and Ireland.
John Docherty joins with a wealth of industry experience including previous roles with Princess Cruises and G Touring. Docherty will be responsible for new business in the North, Scotland and Northern Ireland.
REGIONAL APPOINTMENTS FOR JTA
JTA Travel has appointed two additional regional sales team members.
Wayne Beard will oversee Northern Ireland, Wales, Cheshire, Staffordshire and East Anglia and Simon McDermott will cover Scotland, North East, East Coast and Derbyshire. They join Diane Court, Zoe Holt and Martin Bamford to strengthen trade relationships.
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NOVEMBER 2022


S Y HELLO
TO BRITAIN’S PREMIUM VALUE CRUISE LINE
THE W RMEST WELCOME AT SEA
WE ARE AMBASSADOR. THE PREMIUM VALUE NO-FLY CRUISE LINE OFFERING AN AUTHENTIC EXPERIENCE AND THE WARMEST WELCOME AT SEA.
Journey to new lands to explore breathtaking destinations, fascinating cultures and exceptional cuisine in the comfort of our Ambassador ships, with no exchange rate worries; all for the best value.
Say hello at ambassadorcruiseline.com Call 0808 102 8276


– NAMED BEST AIRLINE IN EUROPE IN 2022 SKYTRAX WORLD AIRLINE AWARDS
FLY WITH THE BEST
Thanks for honouring us in three categories
Best Airline World’s Best Best Airline in in the Skytrax Passengers Choice Awards. in Europe Business Class Catering Southern Europe
Flying to more countries than any other airline and following a strong performance throughout the year, Turkish Airlines has been named Best Airline in Europe by Skytrax in the prestigious 2022 World Airline Awards.
In addition to being named the Best Airline in Europe by travellers from around the world, Turkish Airlines also won two other major awards - including the World’s Best Business Class Catering and the Best Airline in Southern Europe.
Receiving the awards at the ceremony, Turkish Airlines Chairman of the Board and the Executive Committee Prof.
Dr. Ahmet Bolat commented: “We are very pleased to be recognised for our distinguished service approach, which has been appreciated many times.
“As the Turkish Airlines family,
we would like to thank our valued passengers, who deemed us worthy of these wonderful awards and the Skytrax team, who put this evaluation into practice. With our privileged service approach, which distinguishes us from our competitors, we continue to take firm steps towards our goal of making the Turkish Airlines brand the best in the world by building on the unmatched service we offer.”
On the awards Skytrax CEO Edward Plaisted stated: “We congratulate Turkish Airlines for their success at the World Airline Awards and winning the award as the Best Airline in Europe is a fabulous achievement in what is one of the most competitive markets.
“Alongside this, we are delighted to see Turkish Airlines take top place
for the World’s Best Business Class Onboard Catering, reflecting the high standards achieved with their DO&CO cooperation in all aspects of meals served on Turkish Airlines’ flights.”
With the global airline reaffirming its leading position by becoming the world’s biggest network carrier when it comes to available seat capacity
on international flights and doing its part when it comes to sustainability in aviation with various projects to leave a better world for future generations, Turkish Airlines continues to maintain its signature service quality with Turkish hospitality at every corner
of the world with its unparalleled flight network.
Star Alliance member Turkish Airlines has a fleet of 388 (passenger and cargo) aircraft flying to 340 worldwide destinations with 287 international and 53 domestic flights in 129 countries.
EDINBURGH - ISTANBUL
Winter 2022/23 Daily Flights
Mondays, Wednesdays, Fridays, Saturdays
TK1344 Edinburgh-Istanbul – Depart 1135 Arrive 1855
TK1343 Istanbul-Edinburgh – Depart 0910 Arrive 1045
Tuesdays, Thursdays, Sundays
TK1346 Edinburgh-Istanbul – Depart 1640 Arrive 2355
TK1345 Istanbul-Edinburgh – Depart 1410 Arrive 1550
14
NOVEMBER 2022


FLY WITH THE BEST
Best Airline World’s Best Best Airline in in Europe Business Class Catering Southern Europe
Thanks for honouring us on three categories at Skytrax Passengers Choice Awards.


LOGANAIR ANNOUNCES FIRST EVER ORKNEY TO LONDON CITY ROUTE
Pictured are: Kimberley Fisher, Kirkwall Airport Manager & Luke Lovegrove, Chief Commercial Officer, Loganair
The Edinburgh service will be restored to three flights per day including
an early morning service departing from Kirkwall Airport at 07:30. The service, which lands in Edinburgh at 08:40, brings enhanced international connecting opportunities from Edinburgh Airport.
The airline has also announced that its larger 48 seat ATR-42 aircraft will now service the route, increasing capacity from 34 seats on the previous
Saab 340.
The Orkney to Fair Isle service will operate twice weekly, on a Monday and Friday. The route also provides same- day connections from Edinburgh and Aberdeen from May 2023.
Orkney’s international weekly service to Bergen will also recommence as part of summer 2023 plans, with a new same-flight service to Norway’s capital.
Commencing from 13th May until 26th August, the Saturday service will stop in Sumburgh en route to Bergen, however passengers are not required to leave the plane.
Loganair has announced expansion plans from its Orkney base as part of its summer 2023 schedule, with a new route to London City Airport.
Orkney will also see Edinburgh schedules restored to pre-pandemic levels next summer. Its service to one of the UK’s smallest airports - Fair Isle, run by the National Trust for Scotland – will be re-established for the first time
since March 2019 and a new same- flight service will see an international connection with Bergen.
Commencing from 4th April 2023, the new service to London City will operate twice weekly on Tuesdays and Fridays.
The new same-flight service stops over in Dundee en route, however passengers are not required to leave the plane, before landing in London City Airport.
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NOVEMBER 2022


Fly Edinburgh/Newcastle
Bergen
*Connect onwards to the North of Norway, in partnership with Widerøe.
For Aurora Borealis times Glacier hiking times, or
Winter wonderland times.
BOOK TODAY AT LOGANAIR.CO.UK
OR BOOK VIA YOUR GDS


VIRGIN HOTELS EDINBURGH
REVIEW
By Gary Reavely
h
With hotels in Edinburgh, Glasgow
and numerous locations in the US including Chicago, Nashville, Dallas, Las Vegas, New Orleans and New York, Virgin is fast expanding, ensuring that wherever your clients travel – there will be a Virgin Hotel to stay in.
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you can be rest assured that quality, imagination, creativity and delightful quirkiness – all things synonymous with the Virgin brand - have moved seamlessly to the hotel industry. If their Edinburgh hotel is anything to go by, your clients will be welcomed and looked after to the highest level.
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The rooms and suites have a unique two chamber design with sliding doors separating the sleeping area from the relaxation space. All with their own Virgin Red front doors, you feel like you are entering your own apartment.
GOOD TO KNOW:
Virgin Hotels have a loyalty and guest preference programme called The Know. It allows guests to personalise their stay to their needs. Whether that’s ensuring your favourite drinks are stocked in the mini fridge (red SMEG of course) or your perfect pillow to match your sleep style is there ready and waiting for you - The Know is there to make you feel at home when away from home.
Offers, upgrades, discounts and best of all, a nightly hosted Cocktail Hour are also part of the programme.
Find out more on their website www.virginhotels.com or email [email protected]
Virgin Hotels Edinburgh is situated in the heart of the Old Town, marrying Victorian architecture with fabulous contemporary design and just a few steps from the Royal Mile. In fact the building is what gives the hotel
its charm.
With ‘nooks and crannies’ all over the place, Virgin has used the space well, creating intimate places to sit, eat
or read and play – check out the Funny Library!
As you would expect, the food is of the highest quality. The Commons Club offers a menu using the best of Scottish home grown fare, catering to all tastes. The Bar at Commons Club serves pre-dinner creative cocktails and tempting bites. They claim their aim is to take you on a journey where ‘everyone leaves feeling better’ –
and it did!
If your clients want a real treat – get them booked into Sir Richard’s Flat –
a suite designed with the great man himself in mind which includes a freestanding roll top bath and personal in room bar!
As you would expect, a hotel of this quality and style will entice famous names and faces. Shirley Ballas – Queen of BBC’s Strictly Come Dancing - chose the hotel for a recent stay in the city.
Bottom line - if your clients are travelling to any city with a Virgin Hotel – make sure they give it a try.
VITAL STATISTICS:
• 222 Chambers
• 18 Suites
• Event Space & Meeting Rooms
• 4 Bars & Restaurants
• 1 Coffee Shop and Wine Bar
• 24/7 Fitness Centre
• Live Entertainment and free Wi-Fi
18
NOVEMBER 2022


EDINBURGH
LAS VEGAS NASHVILLE NEW ORLEANS DALLAS
Virgin Hotels is a luxury lifestyle hospitality brand that combines heartfelt service
NOW OPEN
CHICAGO | DALLAS | EDINBURGH | LAS VEGAS | NASHVILLE | NEW ORLEANS
COMING SOON
DENVER | GLASGOW | MIAMI | NEW YORK
VIRGINHOTELS.COM GDS Chain Code: VL
with a personalized hotel experience and the innovation and smart disruption that Sir Richard Branson's global Virgin Group has pioneered for 50 years.
Virgin Hotels Edinburgh


NEWS
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PRIZE TO VISIT SEATTLE
Sponsored by the Port of Seattle and on offer during CLIA Cruise week, Travel Counsellor, Alex Maxwell- Clarke has been announced as the winner of the Alaska, Arctic & Antarctica prize, for her social media post on cruising to Alaska.
The prize includes two nights at a four-star hotel in Seattle and two City Passes for entry to five key attractions in the city, including the Space Needle and Seattle Aquarium.
Alex’s prize winning social media post featured stunning images of cruising to Alaska, with unique wilderness shots and pictures of whales she spotted during her Holland America Line cruise. Based in Newcastle, Alex was presented with her prize by Gary Fletcher of Cellet Marketing and Public Relations Limited, who are the Port of Seattle representatives in the UK and Ireland.
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TWO AWARDS FOR AGS AIRPORTS
Aberdeen International Airport was recently named Airport of the Year at the Scottish Transport Awards and the Project CAELUS consortium, led by AGS Airports in partnership with NHS Scotland, also took home the Excellence in Technology and Innovation award, for the UK’s first medical distribution network using drones.
I FEEL SO ICE-SOLATED
ALL AT SEA
with Alli G
Allison Graham
Read the latest news from Fred. Olsen Cruise Lines
Hello again everyone!
Well, everything is suddenly starting to feel a little bit Christmassy, isn’t it?
But we’re not quite there yet! So I thought it would be the perfect time to talk about those last minute Christmas breaks... there is still time for your customers to squeeze in a cruise! It’s such a great way to get into the festive spirit before the big day itself.
There are chances to meander the streets of some of Europe’s most wonderful Christmas markets (we’ve got a wonderful cruise with the opportunity to visit the famous Tivoli Gardens in Copenhagen!), while others will be looking to soak up some last-minute winter sunshine. What’s great about a pre-Christmas cruise is that the ships always look so beautiful at this time of year. They’ll be dressed to the nines and there will be plenty planned on board to help see in the festive season.
Of course, our Rosyth sailings have come to an end for this year, but we do have some great options for a pre-Christmas break departing from Liverpool, aboard our beautiful Borealis. There’s a nine-night river cities and German Christmas markets cruise setting sail on 5th December, where guests can visit the Christmas markets of Hamburg and sample wine, calvados and camembert in the beautiful French harbour town of Honfleur.
Or for those looking for a warmer adventure, Borealis will be setting sail on a Festive Spanish City Break on 14th December, combining milder temperatures with Christmas markets and the chance to visit one of the world’s largest Christmas light displays in Vigo! This break is a great blend of Christmas and culture.
Could there be a better way to get into the festive spirit?
Enjoy all of the festivities that December brings and I’ll see you all soon!
Bye for now,
Alli G
USEFUL CONTACTS
To make contact with Alli, or for anything else on agent support, please contact our Sales Support team on 01473 746164 or email [email protected]
For help with marketing tools and support, contact the Trade Marketing team: [email protected]
Visit our Travel Agent Centre:
www.fredolsencruises.com/agent
20
NOVEMBER 2022


Running until 30 November, your customers can save outrageously big on a massive collection of our best adventures all across the world.
Whether it's Jordan, Peru or even Antarctica, we've got hundreds of adventures we know they'll love, with the price parity you'll love.
gadventures.com/agents
G Adventures
[email protected]
Terms and conditions apply. See gadventures.com/terms-conditions for more details.


Tees Valley Mayor Ben Houchen
KLM EARLY MORNING SERVICE RETURNS TO TEESSIDE AIRPORT
Teesside International Airport saw its KLM 6am flight start up again for the winter timetable. The route opens the door to connecting flights from Amsterdam Schiphol to as far afield as Cape Town, New York JFK and Mumbai.
The airline, which has flown out of Teesside for more than 24 years, will offer its dawn service to give people a chance to catch some winter sun with links onwards to Cancun, Barbados and Rio De Janeiro.
KLM has maintained a long-standing relationship with Teesside International Airport. Tees Valley Mayor Ben Houchen comments: “Our airport is going from strength to strength and has welcomed a bumper crop of new destinations this summer. KLM has been a great supporter of our airport for many years now.
“Our Amsterdam route remains a firm favourite and this early morning flight opens the door on invaluable connections across the globe.
“When you break it down - and cut out how long it takes to drag yourself to Manchester or London airports - catching a city break or some winter sun from Teesside saves you a lot of hassle. It makes perfect sense to choose us.”
‘ON THE DOORSTEP’ TRIPS FROM G ADVENTURES
G Adventures has launched ten new adventure trips across Europe and Morocco, focused on affordability and closer-to-home experiences for UK travellers.
During the pandemic, G Adventures saw its European trips rise in popularity and in the top five most booked regions by UK travellers for the first time. This trend for short-haul experiences – beyond the usual beach holiday – has held steady, with bookings continuing well into 2023.
Spanning across the adventure operator’s Classic and Active travel styles and ranging from four to thirteen days, the new trips include weekend options and adventures in destinations with good flight capacity, to help keep costs down without compromising on experience and
cultural immersion.
Seven new Morocco trips will offer affordable options to city-break seekers, hiking enthusiasts and beach lovers.
VISIT JERSEY LAUNCHES NEW TRAINING WEBINAR SERIES
Visit Jersey has launched its ‘Curiously Brit...(ish)’ training webinar series to encourage bookings for the shoulder season and beyond.
The new Visit Jersey webinar is centred around Jersey’s Curiously Brit...(ish) campaign, which encourages prospective visitors to think differently about Jersey and taps into their motivations for travel. The training covers key areas of interest and selling tips for agents.
The bitesize webinar series of short five-minute training sessions will be shared with all agents who have registered their details. The schedule includes: 24th November - Christmas in Jersey; 8th December - What’s new for 2022/23 and events; 15th December - Spring/Summer in Jersey.
To become a Jersey expert, visit:
https://forms.gle/rbmcdaLJ9bArx4Jc7
22
NOVEMBER 2022


TIME FOR A LITTLE
MORE CHOICE.
Delta is expanding its 2023 network with new services from Edinburgh to Atlanta and returning flights from Edinburgh to Boston and Dublin to Atlanta, complementing Delta’s year-round services. Delta and partner Virgin Atlantic will offer over 40 daily flights from the U.K. and Ireland to the U.S. in summer 2023.


Amazing Canada starts here
Fly direct to Canada this winter from Glasgow, Manchester and London
Available to book via the GDS
Glasgow > Toronto
Up to 2 direct weekly flights
Manchester > Toronto
Up to 2 direct weekly flights
London Gatwick > Toronto
Daily
direct flights
London Gatwick > Montreal
Up to 3 direct weekly flights
2022 Best Leisure Airline in North America
airtransat.co.uk


The best of winter with Air Transat
Fly from the UK year-round
Air Transat makes visiting Eastern Canada a real breeze through winter and beyond.
From ice skating, snowshoeing, dogsledding, snowmobiling and ski adventures atop snow-capped peaks, to world-class shopping or relaxing by the fireplace at a cabin in the woods, the joys of the season are a direct flight away from London, Glasgow and Manchester.
For those travelling during the holidays, the forecast in Ontario and Quebec is particularly festive, thanks to magical light shows and Christmas markets with all
the trimmings.
The fun continues after the festive season in Toronto with activities like the Snow Magic drive-through experience, DJ Skatenights and island excursions. Meanwhile in Quebec, Montreal hosts its outdoor Igloofest music festival and Quebec City opens its world-famous Ice Hotel in time for the Quebec
Winter Carnival.
Connect to Florida
For holidaymakers who have more fun in the sun, Air Transat now flies to Florida, where between beautiful beaches, world-famous theme parks, Art Deco architecture and trendy nightclubs, there’s something
for everyone.
Passengers flying from London Gatwick can connect to Miami, Orlando or Fort Lauderdale via Montreal.
True Canadian hospitality
With Air Transat, passengers can always expect a warm, friendly experience every step of the way.
• Economy Class: Warm welcome, ergonomic seats, complimentary meal and drinks, and personalised inflight entertainment
• Club Class: An exclusive 12-passenger cabin with the widest premium economy seats and a choice of gourmet meals. Includes two checked bags and priority services at UK airports.
• Family advantages: Designated check-in counters and side-by- side seating for parents and their children, plus Air Transat Kids Club perks, free for members ages 2 to 11
And that’s just the beginning!
Did you know?
• Air Transat is the only airline to operate direct flights to Eastern Canada from Glasgow and Manchester in winter
• Passengers flying from London Gatwick can connect to destinations in Western Canada via Montreal
Join us over
on Facebook
@Air Transat UK&I Agents Hub


SMALL SHIP & RIVER CRUISE
NEW DOURO RIVER CRUISE FROM FRED. HOLIDAYS
Fred. Holidays has introduced a brand new luxury cruise through the historic Douro Valley and the heart of Portugal’s wine country.
The seven-night cruise, which takes place onboard the five- star Douro Serenity, is round trip from Porto and includes visits to the Mateus Palace in Vila Real, Castelo Rodrigo with its historic castle ruins, the Spanish city of Salamanca and the pilgrimage town of Lamego.
Departures in 2023 include 20th June and 10th October and 28th May and 2nd July in 2024 with prices starting from £1,995 per person. Price includes return flights from London, overseas transfers and the seven-night cruise with excursion package and full board.
For clients who want to add a pre or post stay in Portugal, Fred. Holidays is also offering three-nights in a four-star centrally-located hotel in both Porto and Lisbon from £345 per person (Porto) and £395 per person (Lisbon).
Guests can also choose from a range of optional experiences including: Lisbon Food and Wine Tour - from £70pp; Full-Day Tour to Santiago de Compostela and Valença do Minho - from £85pp; Port and Douro Wines Tasting Tour With 10 Tastings - from £35pp and a 1920s Model T Ford Porto City Tour - priced from £35 per person.
CELESTYAL CHARTS
NEW COURSE FOR 2023
Celestyal is introducing a new pricing model as well as 2023-24 itineraries that stay longer in the destinations it visits.
Following feedback from travel agents and guests, Celestyal will provide guests with more choice and a new, two-tiered pricing model. The entry-level, “inclusive” fare offers complimentary dining and select drinks with meals, entertainment, daily activities, port charges and gratuities.
This entry level fare also comes with a pre-bookable shore excursion discount of £65 per person. For those wishing to upgrade their experience, Celestyal offers an “enhanced” tier with an unlimited premium drinks package, daily hour of complimentary Wi-Fi, 25% discount on Specialty Dining and a pre-bookable shore excursion discount of £130
per person.
There are also several additional commission earning opportunities for agents and discounts for guests pre- booking various drink and shore excursions packages. “Inclusive” experiences will cost from £259, while “Enhanced” cruises cost from £369.
Celestyal has also announced that on its seven-night Idyllic Aegean itinerary, the cruise line will now arrive early into Santorini for an extended whole-day to explore this unique destination, along with late departures in both Mykonos and Santorini. In addition, this itinerary will visit Thessaloniki, Crete (Heraklion), Milos in Greece and Kusadasi (Ephesus)
in Turkey.
Mykonos
LONGER STAYS WITH EMERALD CRUISES’ 2024 EUROPEAN RIVER COLLECTION
Emerald Cruises has launched its 2024 European river cruise collection featuring new sailings, new ports of call, city stay extensions and new activities.
The 10-day Danube Explorer & Highlights of Budapest river cruise features an all-new extended two-night stay in the Hungarian capital. Embarking from Passau, the itinerary includes Linz, Český Krumlov, Melk, Vienna, Bratislava and Budapest. Prices start from £2,995 per person based on 7th May 2024 departure.
Setting sail from Amsterdam to Basel, the 8-day Tulips and the Rhine river cruise includes a visit to Keukenhof Gardens and a guided tour of Cologne’s Gothic cathedral.
Other highlights include a walking tour of Koblenz, Strasbourg, Breisach (Germany) and Neuf-Brisach (France), ending in Basel in Switzerland. Guests bookings before 29th December 2022 can save up to £2,000 per couple.
26
NOVEMBER 2022


NEW SHIP ARRIVING IN 2023
AMADEUS RIVA
Sal
le
2023 NOW ON
e
BOOK NOW FOR 15% EARLY BOOKING DISCOUNT
EUROPEAN RIVER CRUISING FROM ONLY
£599PP
KIRSTY FRUIN - HEAD OF SALES
AMADEUS RIVER CRUISES
[email protected] WWW.AMADEUS-RIVERCRUISES.CO.UK


SMALL SHIP & RIVER CRUISE
Have you thought of booking yourself or your clients a luxury river cruise?
By nature, rivers flow through the heart of Europe’s best countries. What better way to explore multiple destinations in one journey than a luxury river cruise? As you sail from one destination to another, you’ll find yourself surrounded by an ever-changing postcard right outside your window.
With an average of just 130 guests, a luxury river cruise offers an entirely more relaxing and intimate experience that cannot be compared to
ocean cruising.
Why choose Uniworld?
A Uniworld river cruise is far more than a cruise; it’s a journey showcasing the very best a destination or region has to offer. Whether you are celebrating
a special occasion or simply prefer to travel the world’s rivers in unrivalled luxury, our boutique floating hotels and immersive itineraries combine for the perfect luxury getaway.
With a fleet of 18 beautifully appointed ships, each of which is designed to be a one-of-a-kind floating boutique hotel designed for the very rivers they
sail upon.
This means in Venice the ship has been inspired by the fabrics of Fortuny, or when sailing the Seine, the ship is inspired by Paris between the 1930s to 1950s – there is no better way to enjoy an authentic travel experience.
As the only river cruise line globally that owns and operates a collection of luxury hotels, Uniworld are entirely unique within the industry. We have followed in the footsteps of our
sister brand, the Red Carnation Hotel Collection, to design our ships as floating boutique hotels, sailing along the world’s most iconic waterways.
Uniworld believes to offer a true luxury service, everything you could ever need should always be included. On every European sailing, guests will enjoy a premium all-inclusive service - this includes world-class culinary experiences using only locally sourced ingredients, unlimited premium drinks including fine wines, local beers and handmade cocktails plus a choice of immersive daily excursions, with some itineraries offering over five choices
a day on how to explore your chosen destination.
No matter how or where you travel in the world, the one thing you always look back on is the level of service you receive.
Our family of staff are known through- out the industry for providing a true level of luxury service to every guest, they’re part of the reason we are proudly rated as a Platinum Service Provider by Feefo, an independent customer review site known globally
– if you want to read our 12,000+ reviews, please visit Uniworld.com
Where does Uniworld sail?
Throughout Europe, you will find our ships sailing along the main iconic rivers, including the Danube, Rhine, Main, Moselle, Seine, Garonne, Douro and more.
Our fleet may not be the biggest, however, our goal is to provide the most luxurious ship on every river
we sail. It’s this attention to detail that has led to Uniworld being ranked the world’s best river cruise line on multiple occasions.
UNIWORLD - WHY A LUXURY RIVER CRUISE?
28
NOVEMBER 2022


ELEVATING THE STANDARD OF LUXURY RIVER CRUISING
You Deserve the Best
What’s New for 2023 with Uniworld River Cruises
Brand New itineraries
We have proudly added four incredible itineraries to our already impressive portfolio for 2023. Covering Europe’s best rivers,
these range from a 15 day journey through central Europe to an 8 day festive themed sailing through the rivers of Belgium. For the ultimate bucket-list experience, we have launched a brand-new rivers of the world itinerary that will take guests through Egypt before discovering France, Central Europe and Portugal like never before.
Night’s Out Excursions
To showcase more of the destinations we visit, we now include
an exclusive night out excursion on the majority of our itineraries. These experiences range from private concerts in amazing venues to after-hours access in some of Europe’s most iconic landmarks. All nights out excursions are included as part of our unbeatable all-inclusive offering.
Newly Enhanced itineraries
One question we keep at the top of mind is how to ensure our existing offerings remain the best in the industry, which is why we’ve added two nights in Hanoi to our Timeless Wonders of Vietnam, Cambodia & the Mekong itinerary, and completely revamped our Italian river cruise to enhance our guests’ immersion in the Veneto region-hence its new name, Venice & the Jewels of Veneto.
2023 Europe & Worldwide Brochure
If you have clients who love to travel by river, or in unbeatable
6* luxury then our brand new brochure is perfect for you! Filled from page to page with travel inspiration, this brochure is ideal to send directly to your clients. We have a number of printed copies available, plus we offer a free digital over brand!
For more information contact [email protected].
FOR MORE INFORMATION ON UNIWORLD, OR TO ARRANGE SOME DEDICATED TRAINING Contact [email protected] or call our team on 0808 189 6944


SMALL SHIP & RIVER CRUISE
SEABOURN PREPARES FOR 2023 ALASKA, CANADA & NEW ENGLAND SEASON
With news from Transport Canada, which announced it will end all COVID-19 entry and testing requirements for visitors travelling to Canada, Seabourn is preparing for its 2023 Canada season.
The new guidance will make it easier for guests to plan
and travel on Seabourn’s summer and autumn Alaska and Canada and New England voyages. The cruise line will offer a selection of voyages on both eastern and western Canada including Alaska & British Columbia.
From May through October 2023, Seabourn Odyssey will sail to Alaska and British Columbia with a series of seven-day voyages and one eight-day voyage between Vancouver and Juneau. Each seven-day sailing can be combined to create a 14-day round-trip Vancouver voyage.
In addition, the ship will operate several 10- and 11-day round-trip voyages from Vancouver. Each sailing will include glacier experiences in places like Glacier Bay, Hubbard Glacier or Tracy/Endicott Arm and will also offer the Ventures by Seabourn programme of expedition-style experiences led by the onboard expedition team.
Beginning late August 2023, Seabourn Quest will explore the autumn colours along the eastern side of Canada with a series of 12-day voyages to Canada and New England. The ship will sail between Montreal and Manhattan in New York City, with one 12-day Canadian Autumn voyage sailing round-trip from Montreal. In late October, the ship will then head south from Montreal on a 14-day voyage to Miami.
SCENIC GROUP APPOINTS NEW MANAGING DIRECTOR
Scenic Group has announced the appointment of Richard Twynam as managing director UK and Ireland, overseeing both the Scenic and Emerald Cruises brands.
Twynam is well known in the UK travel industry and boasts a wealth of experience in the cruise sector, including UK managing director at Azamara Cruises. He has also headed up the cruise operation at Kuoni UK and was MD at Virgin Holidays Cruises.
“I am truly thrilled to be joining the Scenic Group family and to have the opportunity to lead the UK team in Manchester,” said Twynam.
“Both Scenic and Emerald Cruises are market leaders and the future growth plans are very exciting.”
TITAN DOUBLES TRADE RIVER CRUISE INCENTIVE
Titan Travel is doubling its trade incentive throughout November to a £20 Lifestyle voucher for every new Titan river cruise booking departing in 2023.
Agents who confirm a new 2023 Titan river cruise between 01 – 30 November, onboard MS River Discovery II or MS Serenade 1, will automatically receive a £20 Lifestyle voucher following the confirmation of their booking.
Titan is also offering regional flights across its 2023 river cruise departures onboard MS River Discovery II and MS Serenade 1 at a fixed price of £100pp supplement across select UK airports, including Edinburgh, Leeds Bradford, Manchester and Newcastle.
Titan’s existing £10 Lifestyle voucher per booking incentive is still available for all agents who confirm a new Titan escorted tour or third-party river or ocean cruise.
30
NOVEMBER 2022


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our news FIRST
Sign up for our regular
‘SEABOURN INSIDER’ today.
Email [email protected]
OUR EXTRAORDINARY EUROPE 2023
INCLUDED ECONOMY AIR FROM SCOTTISH AIRPORTS
On a Seabourn Mediterranean cruise your clients may explore great cities such as Athens and Istanbul, stroll timeless island villages hugging tiny harbours on Mykonos, Skiathos and Santorini. Take in the sophisticated resorts of the French & Italian Rivieras and discover Croatia’s golden coastline.
Here are just a few of our extraordinary experiences in 2023
8-NIGHT RIVIERA ROMANCE
29 Apr 2023 | Seabourn Quest
Roundtrip Monte Carlo
Visits: Saint Florent (Corsica); Saint Cyr-sur-Mer (France); Palamos (Spain); Ibiza; Portoferraio (Elba); Portovenere (Italy).
7-NIGHT AEGEAN ALLURE
23 Apr*; 21 May; 25 Jun; 23 Jul; 17 Sep;
5 Nov 2023 l Seabourn Encore
Piraeus (Athens) to Istanbul
Visits: Spetsai; Agios Nikolaos (Crete); Kusadasi (Ephesus); Mykonos, Skopelos; Skiathos;
Bozcaada (Turkey).
● Complimentary Evening at Ephesus
10-NIGHT TREASURES OF THE ADRIATIC
7 May 2023 l Seabourn Quest
Monte Carlo to Venice
Visits: Saint Raphael (France); Bastia (Corsica); Golfo Aranci (Costa Smeralda, Sardinia); Trapani (Sicily); Sarande (Albania); Kotor (Montenegro);
Korkula (Croatia); Zadar.
7-NIGHT GREECE
& DALMATIAN DELIGHTS
9 Jul*; 20 Aug; 22 Oct 2023 l Seabourn Encore Piraeus (Athens) to Venice
Visits: Monemvasia (Greece); Katakolon (Olympia); Nydri (Lefkada); Brindisi (Lecce);
Dubrovnik (Croatia); Zadar
10-NIGHT AEGEAN GEMS & EPHESUS
4 Jun; 1 Oct l Seabourn Encore
Roundtrip Piraeus (Athens)
Visits: Skiathos; Kavala (Neapolis); Istanbul (overnight); Izmir; Kusadasi (Ephesus); Mykonos; Milos.
● Overnight stay in Istanbul
● Complimentary Evening at Ephesus
Contact your
Seabourn Business Development Team
Call 0344 338 8614
email: [email protected]
● Intimate ships with a private club atmosphere
● Intuitive, personalised service provided by
staff passionate about exceeding guests expectations
● All ocean-front suites, luxuriously appointed
● Tipping is neither required, nor expected
THE SEABOURN DIFFERENCE
● Complimentary premium spirits and fine wines available on board at all times
● Welcome Champagne and complimentary in-suite bar stocked with guests’ preferences
● World-class dining, further enhanced through a culinary partnership with Chef Thomas Keller
● All dining venues are complimentary,
guests may dine where, when and with whom they wish
● Shopping with the Chef small group excursions and local entertainment
ALL-INCLUSIVE | ALL-SUITE | ULTRA-LUXURY
Terms & Conditions: *Featured lead in prices are per guest based on double occupancy inclusive of Cruise Fare, Taxes, Fees & Port Expenses in Pounds Sterling. Europe Inclusive Economy Class Air off er is subject to availability, valid only for guests residing in the UK and applicable to the first and second guests sharing a Suite only. In the event that promotional Economy Class Air is not available (at the sole discretion of Seabourn) or for guests not wishing to utilise the promotional air offer, a cruise credit in the amount of £300 per guest on select Europe sailings will be applied to the booking amount. Promotional air offers include complimentary transfers between the airport and ship and in case of an airline delay or cancellation, next port protection. If promotional air flight(s) and/or cruise schedule(s) force an overnight, a complimentary hotel night is included. Promotional Economy Class Air offer is based on promo code JE. All offers are capacity controlled and may be modified or withdrawn at any time without prior notice. Other restrictions may apply. Seabourn reserves the right to correct errors. Ships' registry: Bahamas. ©2022 Seabourn.


THE JOY OF THE JOURNEY
At Fred. Olsen we believe the purpose of a cruise is to experience the wonders of the world, by always looking out, not facing in. Seeing the world from the water is the best way to fully appreciate it and the observation lounges on our ships are designed especially as places to sit, watch the world go by, and enjoy the wonderful views.
Our small team of Journey Planners ensure our guests can always experience the joy of the journey itself as well as the destination.
CRUISE THE OLSEN WAY
To learn more, visit our Travel Agent Centre Trade Marketing Sales Support
at fredolsencruises.com/agent [email protected] [email protected]


Our five new Signature Experiences
We have designed five new signature experiences which your guests will find on every sailing. Each has been created to ensure those who love to travel get the most out of their journey and the destinations on their cruise.
ITINERARY INSIGHTS
On our Itinerary Insights programme, our friendly speakers will give guests a deeper understanding of the history and culture of the places they are visiting.
SCENIC DISCOVERIES
Rather than sailing the fastest routes, we prefer to sail the most fascinating way. That’s why we plan Scenic Discoveries into our cruises. They are designed to take in all the islands, ports, waterways, locks and lakes, fjords and interesting seascapes that are out there.
TREATS OF THE REGION
Our guests can come and enjoy our Treats of the Region sessions where they can meet our chefs who will show them how to prepare local dishes from the destinations we are visiting.
THE SKY AT SEA
Our Sky at Sea experience is held on our wide open decks where we host sunrise, sunset and star-gazing events. On special itineraries we seek out the natural beauty of the Northern Lights, Midnight Sun and Solar Eclipse.
THE SHIP AND THE SEA
Our Ship and the Sea Signature Experience reflects that maritime is in our DNA at Fred. Olsen Cruise Lines. Guests can join us for our ‘audience with’ interviews with key members of our crew, and find out what it takes to sail a cruise ship.
To learn more on Joy of the Journey and our Signature Experiences, simply scan this code with your mobile device


SMALL SHIP & RIVER CRUISE
RIVIERA TRAVEL ANNOUNCES FOUR NEW OCEAN SAILINGS
Riviera Travel has launched a brand-new ocean cruise for 2023 and announced three new ocean cruise departures for 2024.
The new sailings include an 11-day Icelandic Adventure onboard MS Seaventure, departing 29th August, 2023. This cruise comprises seven guided tours and visits including Snæfellsnes Peninsula, Dynjandi Waterfall, Goðafoss Falls and Lake Mývatn, Eastern Fjords drive from Eskifjordur, an overnight in Djupivogur, Heimaey Island drive and Reykjavik city tour, along with scenic cruising along some of Iceland’s most beautiful fjords.
The full-board 10-night sailing will be on the 158-guest
MS Seaventure, which was refurbished in 2019. Seaventure is an expedition-ready ship and can dock at smaller harbours. Seaventure has 80 sea-view cabins with a choice of balcony, panoramic window or porthole. The vessel has an onboard fitness suite, sauna, heated saltwater pool, expedition theatre and library. Prices start from £4,599pp.
Other sailings available in 2024 include a 14-day Mediterranean Odyssey onboard the Royal Clipper departing from Rome on 7th June, 2024 and an 11-day Aegean Odyssey onboard the Star Clipper, which comprises a seven- day sailing, two nights in Istanbul and one night in Athens, with guided tours in both cities.
The 11-day French Riviera and Corsica onboard the Star Flyer departs from Rome on July 12, 2024 and this new itinerary includes two overnights in Nice and features the new-for-2024 port of Alghero, Sardinia. Seven-nights onboard the Star Flyer with hotel stays in both Rome and Nice, the itinerary includes one beach stop and nine guided tours including Rome, Portoferraio, Bonifacio, Alghero, Ajaccio, Calvi, St Tropez, Cannes and Nice.
The 16-sail, 162-guest Star Flyer is a reconstruction of a 19th century, four-masted vessel, with luxury on-board facilities. Prices start from £2,799pp.
All itineraries include return flights and transfers, a full programme of guided tours and visits, all meals onboard the ship and the services of an expert tour manager throughout.
AMAWATERWAYS APPOINTS NEW HEAD OF SALES
River cruise line AmaWaterways has appointed Mark Schmitt
as head of sales for the
UK & Ireland.
Schmitt will lead the UK & Ireland sales team, currently comprising of Rachel Simon, business development manager for South West, Central and Wales and Katrina Latimer, business development manager for Northern England, Scotland and Ireland.
Schmitt previously held roles with Tradewind Voyages, SeaDream Yacht Club and SLC Representation.
Schmitt commented: “I am delighted to be joining the AmaWaterways family at such an exciting time, ahead of a 2023 season featuring our first Seven River Journeys and brand-new itineraries and the launch of brand new ships in Egypt and Colombia in 2024.”
Mark can be contacted via the Agency Support team - email: [email protected].
OCEAN CRUISERS TAKE TO THE RIVERS
A new survey by Uniworld Boutique River Cruises amongst travellers aged 50 plus, has revealed over a third (32%) of those who had ocean cruised prior to the Covid-19 crisis have since chosen to do their first river cruise in 2022/2023, with 41% citing a preference for smaller ships and fewer passengers as their reason.
The survey also found the riverscape another important factor, with 30% citing river cruises as offering more varied scenery and views whilst sailing and 17% preferred the slower pace of itinerary that a river cruise offers.
Of the respondents surveyed, the need to travel for longer and further was significant, with 72% intending to take more holidays from 2023 onwards and just under half (44%) taking two to three more extra holidays a year.
Data from Uniworld’s past guests also showed an increase in duration of the holidays, with 84% travelling for a week or more longer than they did pre-pandemic and over a third (35%) travelling for two weeks or longer.
34
NOVEMBER 2022


E xclusive
Agent offer
New offer for your guests!
Book your guests on a 14 night European river cruise for 2023 and they will receive €200 on board credit and €100 on board credit for a 7 night cruise*
Quote ‘Agent on board credit’ when booking.
For more information and to book,
Call: 01283 744 307
Visit: rivieratravel.co.uk/agents
Price based on two people sharing a cabin subject to availability and correct at time of print. Single cabins available at a supplement. Additional entrance costs may apply. Riviera Travel booking terms and conditions apply. ABTA V4744 ATOL 3430 protected. Images used in conjunction with Riviera Travel. *Booking needs to be made between 1/11/2022 – 31/12/2022. On board credit will be added at the time of the booking.
ABTA No. V4744


SMALL SHIP & RIVER CRUISE
WINDSTAR CRUISES TAKES CLIMATE ACTION AT SEA
Windstar Cruises has partnered with the Coral Gardeners, a Mo’orea-based organisation in French Polynesia which is aiming to create a global movement to save the coral reefs through reef restoration and innovative solutions. The team grows, plants and monitors thousands of heat- resilient corals with the goal of restoring life back to the ocean.
The three-year partnership has begun with Windstar’s $35,000 donation to Coral Gardeners to adopt coral for all guests sailing with Windstar in French Polynesia for the remainder of 2022. Guests on the remaining 2022 sailings will receive a small card in their guest room, alerting them to the adoption of coral in their name.
In 2023 and 2024, each guest booked on a Windstar cruise in French Polynesia will be presented with the option to adopt a coral for a donation of $35 per person. 2022 is Windstar’s 35th anniversary of sailing in Tahiti/French Polynesia – the longest of any operator in the region and the only destination where the cruise line sails year-round.
CLIA ANNOUNCES RIVERVIEW CONFERENCE 2023
CLIA UK & Ireland has announced details of its RiverView Conference 2023, which will take place from 12th - 14th March in Vienna.
The event will highlight the latest river cruise ships and selling advice and is open to all CLIA member agents. The conference programme will include multiple ship visits, key speaker sessions and a trade fair.
A number of global river cruise themes will be covered including sustainability, innovation, new itineraries and attracting first-time customers. Attendees will spend two nights onboard a river ship as part of the event.
Andy Harmer, managing director CLIA UK & Ireland, said: “We’ve seen a significant increase in river cruise popularity over the past 5-10 years and we will ensure the trade can continue to capitalise on this demand.
“Last year’s RiverView Conference was a huge success thanks to the number of agents who attended, the influential speakers from across the industry who offered their guidance and advice and the positivity and enthusiasm of all delegates.
“We can’t wait for next year’s event and are confident it will be just as productive and engaging.”
A-ROSA RIVER CRUISES LAUNCHES SMARTPHONE APP
A-Rosa River Cruises has launched a new smartphone app which will provide guests with information on their cruise, both prior to departure and once on board. Currently the app is available for all guests sailing on A-Rosa Sena, ahead of a fleet wide roll out for the 2023 season.
The new app will hold all the relevant information from the ship’s onboard programme such as restaurant and bar opening times, details of the evening buffet menu and the opening times of the spa and sauna. Guests can also book excursions in the ‘My Trip’ section.
An integrated bar menu is also a feature of the new app, enabling drinks to be ordered digitally and brought directly to the guests’ table.
36
NOVEMBER 2022


CARIBBEAN
TASTE THE STORY
OF THE
Distinctively flav
West African, Spanish, Indian, British, Ame
CARIBBEAN
WIND YACHTS
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ST
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can, and other origins. As the Offifficial Cruise Line of
C
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ultitude of culinary traditions from French, a mu
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oundation, we’re passionate about bringing the authentic flavors of each region
the James Beard F
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to our table. On a Windstar voyage, guests savor traditional foods, explore local markets with our Chef, and add new understandings to inspire one's inner foodie.
For a true taste of the Caribbean, Windstar knows the way.
To find your way to Windstar please call 0808 178 2233 or email [email protected]


SMALL SHIP & RIVER CRUISE
EMERALD HARMONY MEKONG RIVER CRUISE FROM CAMBODIA TO VIETNAM
FAM TRIP REVIEW
By Prity Bahanda Travel Counsellor
I was very excited to receive an invitation to join the Emerald Harmony on a river cruise from Cambodia to Vietnam, hosted by William Young.
We flew out from Heathrow with Qatar Airways and were fortunate to get access to the dedicated QR lounge at T4 - a great start to the day with delicious food and of course, a glass of bubbles!
Upon arrival at Phnom Penh, we checked in at the Palace Gate Hotel and then departed to board the beautiful Emerald Harmony.
The cabins on board this wonderful ship were nice and spacious, with 42 cabins for a maximum of 84 passengers, complemented by a crew of 40 - an excellent staff to guest ratio.
The ship is well laid out, with the main Horizon Lounge, perfect for socialising and for those who prefer a quieter location, there is the smaller Lotus Lounge, a great place to have a coffee. The Reflections restaurant offers a wonderful mix of buffet and á la
carte offerings.
Our itinerary included a visit to the Killing Fields museum which was at times a harrowing experience but important to remember, before setting sail for an afternoon cruise to the Cambodian/Vietnamese border.
We disembarked the ship on the small transfer vessels called a Sampan which took us on shore to visit the local community, including Long Khanh Island, known for its scarf weaving and Hoa Hao Buddhist pagoda. At An Long, we joined a DiscoverMORE tour of Tràm Chim National Park, home to Tam Nong Ramsar Bird Sanctuary.
As part of our EmeraldPLUS programme, we went to My An Hung village in rural Vietnam which specialises in red-hot chillis and peppers, where we enjoyed some local folk singing and met with the locals.
The cruise finished in Ho Chi Min City, where we docked for the evening before heading to the airport for a domestic flight back to Cambodia and Siem Reap.
We also enjoyed an early morning marvel at the sunrise over the magnificent Angkor Wat before moving to a special location near a temple for a scrumptious champagne breakfast with food prepared by an NGO supported local bakery school which Scenic sponsors.
On our final night we attended a private magical gala themed dinner at Prasat Kravan, a small 10th-century temple. With free flowing drinks and a show featuring Apsara dancers in front of the candle lit temple ruins, this evening brought a most incredible end to what was a remarkable trip.
Summary
Overall the quality of the service and product was exemplary and I would thoroughly recommend this vessel
to a wide demographic of clientele, both young and old. For clients that have sailed on river cruises in Europe, cruising down the Mekong brings a totally new dimension.
The onboard attention from the staff and crew was exceptional and really added to the overall comfort and experience. Food on board was simply amazing and all the excursions were very well organised.
The service provided by the Scenic/ Emerald team and crew was truly seamless. I can only repeat my most grateful thanks to William Young and all the Scenic/Emerald team for what was truly a trip of a lifetime.
Other highlights of the fam trip included lunch at the Raffles Hotel, visiting the jungle covered Ta Prohm Temple and seeing the ‘Lara Croft Tomb’ where the film was set.
38
NOVEMBER 2022


SAVE UP TO
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NEWMARKET HOLIDAYS LAUNCHES LAPLAND SANTA EXPERIENCE DAY TRIPS
Escorted tours specialist, Newmarket Holidays, has announced the launch of its Lapland Santa Experience Day Trips for 2023.
With sales for Lapland in 2022 having proved extremely popular, the operator has 18 new dates for 2023 now on sale, departing from a large number of regional airports, including Belfast.
Newmarket Holidays’ 2023 Lapland Santa Experience Day trips will offer the only specially chartered flights
to Santa’s airport (Pajala) on the 18 departure days. With tours exclusive to Newmarket Holidays and group sizes strictly limited, customers will have plenty of time to enjoy all the activities on offer throughout the day.
The new day tours include exclusive chartered direct return flights to Pajala in Swedish Lapland; return transfers to Santa’s village, warm, thermal clothing (including gloves and boots); hot berry
juice; a private family meeting with Father Christmas; a token Christmas gift for every child; a snowmobile ride; a traditional reindeer sleigh ride; a husky sled ride through the snowy countryside and a lunch of Swedish meatballs (or hot dog or vegetarian pasta dish).
Commenting on the launch of the new dates, Head of Trade Sales, Richard Forde, said: “The demand for 2022 dates has been particularly strong with the majority of flights sold out by
the summer.
“We’ve been encouraged by the number of enquiries from our agent partners for 2023 and we’re delighted to be launching with even more regional flights added to
the programme.
“Lapland is an immersive destination and our programme offers an intimate experience for families and friends
to enjoy the very best of Swedish Lapland – one which they’ll be able to remember for years to come.
“We would recommend agents getting in early with their customers to secure their place for this highly popular destination.”
Prices for the new Lapland Santa Experience Day Trips for 2023 start from just £679 per adult and £599 per child.
www.newmarketholidays.co.uk/ holidays/europe/lapland-santa- experience-day-trip
42
NOVEMBER 2022


Lapland 2023 now on sale Magical Daybreak, everything included!
Adult from £699 | Child from £649
NOW ON SALE
December 2023 now on sale Flying to Pajala airport from
Belfast | Glasgow | Teesside | Liverpool
Your Escorted Tour Specialists
Gem
North of England & Isle of Man
Phone: 07713 487115 or email: [email protected]
Gem Walker
Ra ymond
Scotland & Northern Ireland
Phone: 07759 710477 or email: [email protected]
For Agency Sales: Email [email protected] | Call 0330 160 7999 | Website www.newmarketholidays.co.uk/agents-area


The darker the nights, the brighter the lights
See the northern lights in Iceland this winter
As the days shorten in the northern hemisphere, Iceland – nestled between Europe and North America in the Atlantic Ocean – starts preparing for a welcome annual guest. The dancing aurora, elusive by nature, are a spectacular sight of floating green ribbons moving grace- fully across the velvety winter skies.
What are the northern lights?
The auroras are a naturally occurring phenomenon that are a reaction of solar winds in the Earth’s magnetosphere. Simply put, particles in our atmosphere react to particles that reach the Earth from the sun. In the northern hemisphere, this light show is known as the aurora borealis, or northern lights. In the southern hemisphere, they’re called the aurora australis, or southern lights.
When can you see them?
Not surprisingly, darkness is a requirement. The aurora season in Iceland traditionally begins in October and lasts through April, but the northern lights have been seen as early as August. To increase your chances of seeing them, travelling outside the city is a good idea – when you escape the light pollution from streetlights, your view of the night sky is more impressive. Pick a clear evening to go light hunting, since the auroras
do their dance above the troposphere (where weather – and therefore clouds – happen); blanketed skies obstruct your view.
And if you want to explore even more, you can fly to the Westfjords, the North or the East of Iceland – where there are no cities, only towns – and try your luck there.
As a bonus to potential skylights, you also get quaint fishing villages, spectacular nature, and interesting activities to occupy your daylight hours. Travelling from Reykjavík and across Iceland is easy: Icelandair flies to the West, North and East multiple times a day, so you have the energy to spare to stay up all night.
Keep in mind
• Limited daylight makes room for the northern lights.
• The season is from October to April.
• Get out of the city to maximise your chances.
• Overcast skies are a no-go
– go aurora hunting when the
skies are relatively clear.
Did you know
• That Icelandair flies from the
UK to Iceland from multiple gate- ways many times a day?
• It’s easy to fly domestically in Iceland and it takes practically no time at all?
• When you fly Icelandair to North America, you can add a Stopover in Iceland for up to seven nights, with no additional airfare?
• For more info about flights, destinations, and the Icelandair Stopover, visit icelandair.co.uk


Short flights,
long nights
See the northern lights in Iceland this winter
We fly from 5 gateways in the UK and Ireland to 15 destinations in the US and Canada.
With an Icelandair Stopover, you can stop and explore Iceland on the way!
icelandairacademy.com


NORTHERN LIGHTS
NORTHERN LIGHTS PROMISE - HAVILA VOYAGES
There are few places in the world better for seeing the Northern Lights than northern Norway.
The best times of the year to catch a glimpse of this phenomenon is in late autumn and early spring - during the months of October, February and March. However, in clear weather and darkness, guests can experience the Northern Lights on an entire Havila voyage along
the coast.
Whether standing out on the deck or snug inside the observation lounge while watching the colourful display through the glass ceiling, this is a magical experience. Havila Voyages also offers guests a Northern Lights Promise - from 1st October to 31st March, the cruise line promises that guests will witness the Northern Lights on the Bergen-Kirkenes-Bergen round trip voyage.
If the Aurora Borealis fails to appear across the night sky during the Round Voyage, guests will get a new 6 or 7-day voyage from Bergen to Kirkenes (Voyage North) or vice versa (Voyage South) completely free charge. The journey is with an inside cabin and includes all meals; breakfast, lunch and dinner.
Havila Voyages also offer a 3-day Tromso-Kirkenes Northern Tip of Europe sailing, as well as The Arctic Dream, a 2-day voyage from Kirkenes to Tromso.
EASYJET TO OPERATE ‘AURORA FLIGHT’
easyJet is partnering once again with disabled flying charity Aerobility to host a unique ‘Aurora Flight’, providing the opportunity to experience the magic of the Northern Lights at 30,000 feet.
The flight will be the first Northern Lights experience the airline and charity have operated since before the pandemic, which have previously enabled hundreds of passengers to enjoy amazing views of the Aurora Borealis from the sky over the past eight years.
The ‘Aurora’ flight will depart from London Gatwick on 18th February 2023 and includes a two-course meal at Gatwick Sofitel Hotel, pre-departure presentations and inflight commentary from special guests including Sky at Night presenter Pete Lawrence and Aurora experts from the British Antarctic Survey, as well as entertainment and refreshments onboard.
The funds raised from the Aurora Flight will support disabled flying at Aerobility.
46
NOVEMBER 2022


OMEGA BREAKS OFFERS EXPERT GUIDANCE TO THE NORTHERN LIGHTS
Clients can head to Iceland and search for the Northern Lights under the guidance of expert Astronomer, Pete Lawrence from the BBC’s The Sky at Night with Omega Holidays.
Iceland is perfectly placed to witness the spectacular Northern Lights and this tour offers the opportunity of watching out for them from the comfort of a hotel, remotely located on the riverbank in Hella.
Guests can join Pete Lawrence for a presentation on the Northern Lights and the best way to photograph them. Subject to suitable weather conditions, guests can go outside and explore the night sky, with the help of Pete and wait for the Aurora to appear. An ‘Aurora watch’ will be in operation until at least midnight for those who wish to be woken up to see them,
The five-day Iceland and the Northern Lights with Pete Lawrence tour is priced from £979pp. Departing 26th March 2023 and 12th November 2023, price includes return flights from Manchester or Heathrow to Keflavik, one night’s b&b in Reykjavik, two night’s half board
in Hella including presentations and watching for the Northern Lights with Pete Lawrence and one night at Keflavik airport before the flight home.
A full day Golden Circle tour is also included, as well as
a full day South Iceland tour and visits to the Urriðafoss Waterfall & Krýsuvík – all with an English-speaking guide. All based on two sharing. For more details, visit: www.omegabreaks.com
FRED. HOLIDAYS LAUNCHES WINTER BROCHURE
Fred. Holidays has launched its 2022/2023 Winter Holidays brochure featuring
27 of its most popular winter destinations.
The brochure follows a new format that concentrates on a destination or theme with combined holiday styles including river cruise and rail journey itineraries.
A three-night Northern Lights Explorer holiday includes three nights in Akureyri, a whale watching safari or snowmobile ride, Lake Mývatn and Goðafoss waterfall tour, Northern Lights exploration tour, overseas transfers and return flights from Manchester or London Stansted is priced from £969 per person.
With weekly direct flight departures between January and March 2023 to Akureyri in the north, clients will discover brightly painted wooden houses, cosy bars and steep streets leading down from the hills into the city centre. Other highlights include the world’s most northerly botanic garden, one of Iceland’s most popular swimming facilities, an 18-hole golf course, the best skiing area in the country and great hiking trails. Use of the city buses is completely free of charge.
Akureyri is also a great base camp for many of Iceland’s most beautiful natural wonders, such as waterfalls, volcanic areas and canyons.
travelmatters.biz
47


NORTHERN LIGHTS
Travel Matters speaks to
MATTHEW VALENTINE
Head of UK Sales Havila Voyages
What were the origins of Havila?
Norwegian Per Saevik followed his father into the fishing industry at just 12 years old. A few years later when he bought his first boat, the Havila Group was born. It now employs several thousand people in a range of businesses, including shipping.
For many years Per dreamed of being part of the coastal operation he had grown up watching from afar. Now in his 80’s, he is still at the helm of Havila Group and has finally seen his dream come to life.
Tell us about the cruise itinerary?
Havila’s ships all follow the same 12-day route along the Norwegian coast from Bergen, up into the Arctic Circle and around the North Cape to Kirkenes, before taking the same journey in reverse back to Bergen.
Our ships combine our government mandated route of 34 ports, with our coastal cruise offering. As a result, we offer a very different experience to a traditional cruise, stopping in out-of-the-way settlements and villages as well as the larger, better-known ports. This creates a more immersive experience for our guests, who get to see so much more of this beautiful country.
What can guests expect onboard?
Our ships feature the largest cabins on the coastal route,
a jacuzzi, gym and an observational lounge with a glass roof - perfect for keeping warm while you search for the Northern Lights.
The onboard dining is also a highlight. When you step onboard you join a culinary voyage, sampling traditional dishes and recipes from the communities we visit along the coastal route. There are also regular talks and lectures on- board on a variety of relevant subjects ranging from points of interest along the route, to local geology.
Is sustainability important for you and how is it reflected in your product?
Sustainability is the bedrock of our business and at the heart of every decision we make.
Our ships are currently the world’s most environmentally sustainable passenger ships of their size and feature the world’s largest battery pack on a passenger ship. That means they can sail quietly and emission free for up to four hours at a time.
We are incredibly proud that Havila Castor made history earlier this year with the first zero emission passenger sailing through the world heritage fjords. However, our work does not stop there. Our longer-term goal is to operate its twelve- day voyages emission free and we continue to invest in making that a reality.
What support can you offer to the travel trade to help them promote and sell your product?
The travel trade is key to our success. We have already started to build relationships with agency chains and tour operators and are in the process of joining ABTA. The next step is getting as many agents as possible onboard to experience it for themselves.
I’d encourage anyone who is interested to get in touch. We’d love to discuss how we can work together.
What is your personal favourite port of call on your itineraries and why?
That is a hard question as there are so many incredible places to visit! Earlier this year I went snowmobiling in Kjøllefjord. As we sped across the Arctic landscape, the Northern Lights danced across the skies above us.
It was a truly magical experience.
48
NOVEMBER 2022


from
per person
£1492 per cabin
EXPERIENCE THE 130 YEAR OLD NORWEGIAN COASTAL ROUTE IN BRAND NEW SHIPS
12 day Round Voyage:
Bergen - Kirkenes - Bergen
TROMSØ
£746*
KIRKENES
TRONDHEIM
SHIP LAUNCH OFFER
BERGEN
ONLY for departures: 1, 9 and 20 January 2023
Norway’s original coastal route is celebrating 130 years and we invite new and returning guests to experience the world’s most beautiful coastal voyage with Havila Voyages on one of our four brand new, environmentally friendly ships.
Find out more and book your voyage on havilavoyages.com
Get up to
£435
in onboard credit**
Ends 30 Nov, 2022
THE BEST WAY TO EXPERIENCE THE BEST OF NORWAY
*Jan 2023, 2 guests, 12 days, Interior Cabin. **NOK 5000 (n. £435) per cabin for the Round Voyage (12 days Bergen - Kirkenes - Bergen). Cannot be paid out in cash or transferred to other voyages.


Alaska, by Cunard.
From peaceful, glasslike waters and striking glaciers to lush forestry, Alaska’s scenery leaves little to be desired.
An Alaska voyage on Queen Elizabeth is an experience beyond compare. Warm-up with a hot toddy as you admire icy glaciers from your ship’s uncrowded decks. Hear from world-famous explorers in our Cunard Insights talks. Savour Signature culinary experiences, like our Alaska Champagne Afternoon Tea, and step out for a night of elegant celebration at our legendary Ice White Ball.