TRAVEL MTRAVEL
TM MATTERS ATTERS
ISSUE 67 OCTOBER 2023
NORTH OF ENGLAND NORTHERN IRELAND ISLE OF MAN
SC
OTLAND
INSPIRING SALES IDEAS FOR THE TRAVEL TRADE
FREE
Superior Drinks Package for 2024
Your guests can enjoy a free Superior Drinks package worth £400PP on all 2024 European river cruises. More details on back cover.
Free cabin upgrades from middle to upper deck on July & August 2024 river cruises
• Free upgrades available on all European river cruises from 15 July to 31 August 2024
• Excludes our two Douro river cruises
• Upper deck cabins include Riviera Plus
For that extra touch of indulgence your guests bathroom will be stocked with luxury toiletries
RIVIERA
A bottle of champagne awaiting your guests when they arrive
Locally inspired gifts for your guests to take home
A massage, spa treatment or hairdresser with a 10% discount
10% off our convenient onboard laundry services
PLUS
The Blue Danube
8 days from £2,449PP (MIDDLE DECK) 14 Departures in July & August 2024
Budapest • Esztergom • Bratislava • Melk Dürnstein • Salzburg or Linz • Vienna
Departing from Edinburgh Airport
Burgundy, the River Rhône & Provence
8 days from £2,599PP (MIDDLE DECK) 10 departures in July & August 2024
Avignon • Arles & Pont Du Gard • Ardèche Gorges & Tournon Vienne • Beaune & Burgundy • Lyon
Departing from Edinburgh Airport
Rhine Cruise to Switzerland
8 days from £2,649PP (MIDDLE DECK)
15 departures in July & August 2024
Koblenz • Rüdesheim • Speyer • Strasbourg • Breisach Black Forest • Lucerne • Bernese Oberland
Departing from Edinburgh Airport
To find out more, request a brochure or to book
01283 744370 | rivieratravel.co.uk/agents Riviera Travel booking terms and conditions apply. Visit our website for full details.
ABTA No.V4744
TRAVEL
MATTERS
MTRAVEL
TM ATTERS
ISSUE 67 OCTOBER 2023
NORTH OF ENGLAND NORTHERN IRELAND ISLE OF MAN
SC
OTLAND
INSPIRING SALES IDEAS FOR THE TRAVEL TRADE
FOCUS ON
ESCORTED TOURS
ASIA
HIGHLIGHTS
inside this issue...
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19 20/21 23
25
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65 71 73 76
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Fred. Olsen Cruise Lines - 175 years sailing the world
Turkish Airlines - sponsor of The UEFA Champions League
Pre-flight perfection - Glasgow Airport Loganair - fly Edinburgh to Cardiff
Life Extraordinary with LUX Collection New Jersey welcomes you
New ways to travel well - Delta Airlines
Explore the best of Norway - Havila Voyages
Palladium Hotels & Resorts - renovated Jamaica
Direct from Edinburgh to Toronto - Air Canada
7 19
Oregon - see natural wonders & hidden depths
Discover Australia with Prestige Travel Iberostar - discover the difference Savings with Inghams Lapland
Superior drinks package for 2024 - Riviera Travel
20/21
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76
41
49
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OCTOBER 2023
ASIA HIGHLIGHTS
31
33 35
31 Let the adventures begin - Holland America Line
33 Win 2 tickets with Air Astana
37
35 Mekong Cruise with Wendy Wu Tours
37 Princess Cruises - fall in love with Japan
FOCUS ON ESCORTED HOLIDAYS
55 59
53
53 Adventure & culture - Cox & Kings
55 G Adventures - bring on the world
59 Europe & Worldwide with Leger Holidays
63 Discover Asia with Newmarket Holidays
63
travelmatters.biz
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Read previous issues online at...
www.travelmatters.biz
MEET THE TEAM:
Hilary Douglas
Director
07989 414454 [email protected]
Gary Reavely
Director
07762 630057 [email protected]
Andrea Pellicci-Glen
Director
07766 010272 [email protected]
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FAST TRACK TO WINTER
As the cruise ship visits come to an end and the autumn hues appear, the travel trade diary is filling up fast!
From agent conferences, the SPAA Annual Awards, to roadshows and dinners, it’s great to be able to learn about the huge range of holiday products available - from now right through until 2025.
This of course, includes Escorted Holidays which are becoming increasingly popular due to the variety of tours and experiences available - from small private tours to coach tours, to festive breaks or unique adventures - there is a tour to suit all tastes and budgets.
And speaking of adventures, clients are also choosing to head to Asia in order to get a taste of the cultures and colours of these exotic far flung destinations, with city tours, river cruises and beach breaks.
So take a deep breath and hold onto your hats as we hurtle towards Christmas!
The Travel Matters Team
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175 years sailing the world has told us there’s a difference between seeing the most amazing destinations on earth and seeing them at the very best possible times. It’s why we hand-craft our itineraries every year, to ensure your guests see the Northern Lights at their brightest, waterfalls at their strongest and Canada at its most colourful.
Book now to enjoy free drinks on selected 2024 cruises when booked by 31st October 2023
Visit fredolsencruises.com/agent for more information
Terms and Conditions apply. Free Drinks Package offer ends 31/10/23, applicable to new bookings made from 05/09/23, on specified cruises only. For full terms and conditions, visit the Travel Agent Centre. E&OE.
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NEWS
Emirates, Glasgow Airport and Jumeirah Hotels & Resorts recently hosted the travel trade, to celebrate their successful partnership and to thank agents for their ongoing support of the airline’s daily A380 service to Dubai and beyond.
o
Development Manager of ae expeditions, who
has recently completed a course to become a Marine Mammal Medic for the British Divers Marine Life Rescue.
The charity, which was formed in 1988 when some divers got together in response to a mass mortality
of common seals in the Wash area of East Anglia, to help with the rescue effort, offers the first response to marine wildlife rescues and members of the public can call if they spot seals, whales or dolphins in distress and a team of volunteers attend to help.
Katie decided to get involved after being onboard the expedition ships and learning more about marine wildlife.
THORNE TRAVEL SET TO OPEN IN PRESTWICK
Thorne Travel has announced plans to open a new store on Prestwick Main Street in 2024.
With two stores in Kilwinning and Largs, the agency also operates Thorne Travel Experience offering day trips and short breaks, as well as their specialist cruise wholiday service - ‘Cruising with Thorne Travel’.
Shona Thorne, owner and Managing Director of Thorne Travel said: “Since the Covid-19 pandemic, we’ve witnessed an incredible surge in customers. Many people faced difficulties in getting their money back after booking holidays online and there was a lot of uncertainty surrounding travel rules. As a result, people have come to appreciate booking through a travel agency, which offers a highly personalised service.”
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Shona Thorne recently picked up the Business of the Year Award (less than 50 employees) at the Scottish Women’s Awards 2023, which recognised her business acumen as well
as her commitment to creating job opportunities for local people, supporting other small businesses, and giving back to local communities through her charitable causes.
TRAVEL DOES THE HEART GOOD
8
OCTOBER 2023
To find out why Riverside Luxury Cruises is in a class of its own
www.riverside-cruises.com
e: [email protected] t: 033 33 05 06 07
Ultra-Luxury Cruises on Europe’s most beautiful rivers
By choosing Riverside Luxury Cruises you have chosen the best. Experience the trip of a lifetime onboard our state-of-the-art ships that will be cruising Europe’s most beautiful rivers – the Danube, Rhine and Rhone. Here, every
cuisine curated to the regions you are visiting. You can combine our itineraries as you wish, and our diverse excursion choices can be booked to match
your interests.
THIS IS THE ULTIMATE
IN LUXURY ON THE RIVERS.
Hello and welcome everyone to my latest update on our SPAA.
Our Sparkle Awards recently held in Glasgow was undoubtedly a great success going on the feedback received on the day and after the event, with many stating how nice it was to see those so deserving receive their awards.
I’m certain that this event after its second year will now go from strength to strength and we can embrace the opportunity to reward and celebrate our very hard working frontline customer facing colleagues.
It was so great to see the increase in the number of nominations this year and I know the panel had their work cut out with the judging.
More details are highlighted on the opposite page and I would again like to extend congratulations to all the winners on behalf of myself and all the Council Members.
It was also great to catch up with everyone at the Glasgow STAR event but regretfully as I was travelling abroad, I missed the Aberdeen STAR this year but our Vice President Jac Dobson was there to meet everyone and hand out the prizes at the end of the evening and confirmed as I found out in Glasgow, that both were very well attended and appreciated by both members and associates alike.
Our lobbying of both Westminster
and Holyrood governments continues and we have been canvassing our members recently for feedback and comments on punctuality of flights between Scotland and London which we shall report back to the Scottish Affairs Committee who are currently looking closely at this issue. Clearly good connectivity and punctuality
is critical for the Scottish business community and can impact greatly on time sensitive appointments.
THE VOICE OF TRAVEL IN SCOTLAND
In addition we are engaging with the Scottish Tourism Alliance, Chambers of Commerce and our interactions with the Cross Party Aviation Group all continue at a pace. Aligned with our ongoing recent discussions with CLIA, CAA and IATA, we are constantly pushing the issues of our members, associates and the Scottish
travelling public.
May I also take this opportunity too, that by the time this goes to print, the voting for our main awards ceremony in November will have closed. I know you will all be eagerly awaiting the results and many of you will be looking forward to one of our premier events which is always a highlight and a
great night out with all our industry colleagues and an opportunity to show our appreciation for all our associates and key suppliers.
I look forward to seeing many of you there.
Take care and stay safe
Mike Tibbert SPAA President
10
OCTOBER 2023
THE VOICE OF TRAVEL IN SCOTLAND
BUSINESS TRAVEL CONSULTANT OF THE YEAR
Laura Salazar - Clyde Travel Management
AGENCY SUPPORT AWARD
Leanne Weir - Barrhead Travel
TOURING AND ADVENTURE CONSULTANT OF THE YEAR
Christiane McCorgray - Thorne Travel
NEWCOMER OF THE YEAR
Aleksandra Michalczyk - Clyde Travel Management
LEISURE CONSULTANT OF THE YEAR
Elisabeth Barrie Mitchell - Barrhead Travel
OPERATIONS MANAGER OF THE YEAR – LEISURE TRAVEL
Kieran McVeigh - Greig Avinou Travel
OPERATIONS MANAGER OF THE YEAR – CORPORATE TRAVEL
Graeme Fyvie - Reed and Mackay
CORPORATE ACCOUNT MANAGER OF THE YEAR
Gayle Gordon - Clyde Travel Management
CRUISE CONSULTANT OF THE YEAR
Heather Currie - Hays Travel
LUXURY CONSULTANT OF THE YEAR
Adla Toal - Barrhead Travel
TEAM PLAYER OF THE YEAR
Joanne Gillespie - Hays Travel
RISING STAR OF THE YEAR
Joel Grant - John Stewart Travel
Adla Toal - Barrhead Travel, Luxury Consultant of the Year
CONGRATULATIONS
TO ALL THE
WINNERS OF THE SPARKLE AWARDS 2023!
THE AWARD WINNERS...
Keiran McVeigh - Greig Avinou Travel, Operations Manager of the Year
- Leisure Travel
Gayle Gordon - Clyde Travel, Corporate Account Manager Year
Joanne Gillespie - Hays Travel, Team Player of the Year
travelmatters.biz
11
NEWS
BALKAN HOLIDAYS ADD MALTA AND NORTHERN CYPRUS
Balkan Holidays have expanded their product offering by adding the islands of Malta and Northern Cyprus to the summer 2024 main edition, which is now available. This is in addition to Bulgaria, Croatia, Slovenia and Montenegro.
A selection of resorts are featured in Malta, including Valletta, St Julians, Mellieha, Bugibba, Sliema and Gozo. In Northern Cyprus, the operator has added the resorts of Famagusta and Kyrenia.
Lynsey Jones, National Sales Manager, comments: ‘Northern Cyprus is a wonderful holiday destination which is not offered by many tour operators making it a major plus for us and our travel agent partners.
“For Malta we are offering great value for money holidays and a variety of resorts and hotels that make us a genuinely viable option for agents when they are selling holidays to this very popular holiday destination. We
feel these two new destinations align very well with our current offerings and will prove to be a very successful addition to our portfolio of products.”
Bookings can be made now with a £125pp deposit with nothing else to pay until the balance is due.
BELFAST CITY AIRPORT EXPANDS SUMMER 2024 SCHEDULE
Belfast City Airport has announced the expansion of its summer 2024 schedule with three charter services to Menorca, Mallorca and Italy, operated by Northern Ireland tour operator, Travel Solutions.
Summer 2023 saw huge demand for the Palma de Mallorca route which will return in June next year. New services also include Mahon in Menorca and Venice Marco Polo Airport which connects holidaymakers with the resorts
of Lido Di Jesolo and Bibione on the Venetian Riviera.
LET’S GO SOMEWHERE
ALL AT SEA
with Alli G Allison Graham
Read the latest news from Fred. Olsen Cruise Lines
Hello everyone,
Are you all enjoying kicking up the crispy leaves of autumn and sipping on your pumpkin-spiced lattes? And doesn’t it make you start thinking of Christmas?
If, like me, you love a spot of festive shopping, we have some superb deals for your customers looking to sail from Liverpool this Winter, allowing them to take in the magic and sparkle of winter abroad.
On 14th December, we sail from Liverpool for eight nights on board Borealis to visit the classic Christmas markets in Hamburg and Bruges while enjoying plenty of additional highlights such as a boat tour of Amsterdam’s canals. Guests can enjoy a free drinks package if they book before 31st October too!
And for those of your customers desperate for some winter sun, there is also a fabulous cruise on board Borealis to celebrate Christmas in the Canaries. Imagine it... a laid-back Christmas at sea arriving in sunny climes to see one of the world’s greatest New Year’s fireworks displays in Funchal.
Speaking of Funchal – have you seen the range of cruise offers to celebrate our Fleet in Funchal gathering? That’s right, all three Fred. Olsen Cruise Lines’ ships are going to be reuniting in one place in November for a spectacular celebration.
The best option for your customers in the North will be The Azores with the Fleet in Funchal sailing on Borealis from Liverpool on 1st November for 14 nights.
This cruise takes in the diverse nature of the Azores with calls to Ponta Delgada and Praia Da Vitoria before the event in Funchal. The hard-to-reach archipelago features colourful lakes and vast craters, rolling green hills and bubbling
hot springs.
For more information on Fred. Olsen Cruise Lines, including promotional assets and offers, visit the dedicated Travel Agent Centre, or search Fred. Olsen Cruise Lines – Trade Team on Facebook for all the latest news.
Happy sailing!
Alli G
USEFUL CONTACTS
To contact Alli, or for agent support, please contact our Sales Support team on 01473 746164
or email [email protected]
For help with marketing tools and support, contact the Trade Marketing team: [email protected]
Visit our Travel Agent Centre:
www.fredolsencruises.com/agent
12
OCTOBER 2023
easyJet holidays, the UK’s fastest-growing tour operator, recently held its inaugural ‘Big Orange Party’, affectionately dubbed ‘The BOP’ by lucky attendees.
The full day and night event, was one full of musical acts, games and fabulous food and drink. Amongst the entertainment, valued Travel Agent partners of the Operator had a great opportunity to meet with hotel representatives across the Team Orange portfolio to learn even more about their package holiday offering.
- THE OFFICIAL SPONSOR OF THE UEFA CHAMPIONS LEAGUE
In 2022 Turkish Airlines became the first airline to sponsor the UEFA Champions League, with the 2023 final having been held in Istanbul.
The 2023/24 season will be the second year of Champions League sponsorship by Turkish Airlines, which flies to
more countries and international destinations than any other airline with a fleet of 429 passenger and cargo aircraft combined.
Bringing people from 129 countries of the world together on the skies, Turkish Airlines now participates in this elite sports event as the official sponsor of the UEFA Champions League reaching 678 million viewers in 200 countries through over 70 broadcasters. Fans also participate in the Champions League excitement on social media with 28 million engagements. As part of the deal, Türkiye’s national flag carrier will also partner with the UEFA Super Cup, the UEFA Futsal Champions League finals and the UEFA Youth League finals as the official sponsor.
On the sponsorship, Turkish Airlines Chairman of the Board and the Executive Committee Prof. Dr. Ahmet Bolat has stated: “As the Flag Carrier Airline of our country, we are excited for our sponsorship of the UEFA Champions League, one of the biggest sports competitions in the world. We believe in the unifying power of sports that brings different cultures together and we aim to continue participating in the world’s leading tournaments.”
UEFA Marketing Director Guy-Laurent Epstein said: “The UEFA Champions League is the world’s greatest club competition and we are delighted to have Turkish Airlines on board as a partner. We both share a global reach, connecting fans across continents.”
Turkish Airlines was the first airline in the world to partner with UEFA as its
official airline sponsor for the UEFA EURO 2016. The flag carrier airline also realised sponsorships with prominent teams such as FC Barcelona, Manchester United FC, Borussia Dortmund, Olympique de Marseille and River Plate. Turkish Airlines’ “The Selfie Shootout” commercial featuring Kobe Bryant and Lionel Messi is among the most watched commercials of all time.
Since the start of the sponsorship Turkish Airlines has united three football legends, Ronaldinho, Steven Gerrard and Cafu, in an exclusive UEFA Champions League film “Chase the Ball” featuring Brazilian freestyler Adonias Fonseca’s adventures.
The airline also designed one of its Airbus A330’s as a UEFA Champions League themed aircraft. Additionally, passengers visiting the Turkish Airlines Lounge Business at Istanbul Airport
were treated to an exclusive UEFA Champions League Finals exhibit prior to the 2023 finals with memorabilia related to the subject matter ranging from 18 finales since 2005 to personal items from significant players such as Messi, Ronaldo, Ronaldinho and
many more.
As the only airline among the UEFA Champions League sponsors in history, the partnership continues in its second season with the renewed anticipation of world-class football excitement.
Watch the official videos at Official Sponsor of the UEFA Champions League: youtu.be/5elluS8uW04
Chase the Ball:
youtu.be/iL8-Fhc1d30
UEFA Champions League Finals Exhibition: youtu.be/VNUJ8DjvBhQ
More Than A Final:
youtu.be/JuixW8CWOd8
or visit youtube.com/ TURKISHAIRLINES for the full playlist of related content
www.turkishairlines.com
14
OCTOBER 2023
OFFICIAL SPONSOR OF
THE UEFA CHAMPIONS LEAGUE
AIR CANADA TO ACQUIRE 18 BOEING 787-10 DREAMLINER AIRCRAFT
Air Canada has confirmed an order with The Boeing Company for 18 Boeing 787-10 Dreamliner aircraft.
Deliveries of the new aircraft are scheduled to begin in Q4 2025 with the last aircraft scheduled for delivery in Q1 2027. These will replace older, less efficient wide- body aircraft currently in the Air Canada fleet and the agreement also includes options for another 12 Boeing 787-10 aircraft.
Air Canada currently operates 30 787-9 and eight 787-8 versions of the Dreamliner, with two more 787-9 aircraft scheduled for delivery from a previous order. The 787-10 is the largest model of the Dreamliner family and can carry more than 330 customers depending on the
seat configuration.
The aircraft provides enhanced cabin pressurization and humidity controls and the largest dimmable windows of any commercial aircraft. According to Boeing, the 787- 10 has up to 25 per cent lower fuel emissions per seat than the aircraft it replaces.
Where’s William?
This month’s column is one I have been looking forward to writing. The journey I have been waiting for so long -
Scenic Eclipse II came to Scotland and it really was a dream come true to see her so close to home. As I arrived at Leith,
I could see her sleek lines from a distance. Scenic Eclipse II draws attention and many passers-by were stopping to take photos of the world’s first discovery yacht.
Scenic Eclipse II’s smaller size gives her the unique ability to sail into ports other larger cruise lines cannot. This was immediately noticeable when we departed Leith through the very narrow channel, which Captain Erwan expertly navigated with ease. You may recognise our captain from Maritime Masters: Expedition Antarctica on Discovery+ earlier this year, a TV series which brought to life the whole experience of cruising with Scenic.
Then, we were on our way to experience the beautiful Scottish coastline with our fellow passengers from all corners of the world. On board, there are up to 10 different dining options and so I was spoilt for choice, from local Scottish dining to Italian or Asian. Everyone I spoke to raved about the food on board and I could see why. Every suite on board Scenic Eclipse II has a balcony with Scenic’s infamous drop-down window. The suites are incredible for a ship this size and brought comfort to a whole new dimension with a pillow menu, Scenic Slumber Bed, Egyptian cotton sheets and ESPA products.
We passed by and docked at many iconic locations, such as Aberdeen, the Orkney Islands and Oban. Each day we hosted several travel agents on ship tours, with a presentation and welcome reception – they especially loved to see the on- board helicopters and our unique open bridge policy.
We departed in Dublin and I was very sad to leave.
Scenic Eclipse II was then to make her way over to Lisbon, then onto Central and South America culminating in Scenic Eclipse I & II meeting in Antarctica towards the end of this year. Please do get in touch with me for training and support in selling Scenic ultra-luxury ocean voyages.
Please contact your Sales Manager, William Young for further information –
E : [email protected]
T : 07921 830147
W: scenic.co.uk | emeraldcruises.co.uk
FRED. OLSEN TO RETURN TO THE CARIBBEAN
Fred. Olsen Cruise Lines will set sail for the islands of the Caribbean this November for the first time in just over three years.
The cruise, on board Borealis – also heading on her maiden voyage to the Caribbean – will call at nine islands including Bequia, Antigua, Saint Lucia, Dominica and Grenada. Departing round trip from Liverpool on 15th November 2023, prices for the 29-night ‘Classic Caribbean Islands’ cruise start from £2,999 per person.
Guests will be able to learn about cocoa and sugar cane farming in Grenada and St Kitts; see the volcanic wonders of St Lucia and Dominica; visit Nelson’s Dockyard in Antigua and sample Caribbean rum at the Mount Gay Distillery - believed to be the oldest working distillery in the world - in Barbados.
16
OCTOBER 2023
Pre-flight perfection
Unwind in one of our lounges
Contact [email protected] to discuss incentive packages and exclusive discounts available for your customers.
SAY ‘OES’ TO A SHORT BREAK IN THE WELSH CAPITAL WITH LOGANAIR
Widely regarded as the ‘City of Castles’, Cardiff is a city bursting with rich cultural history, gothic fantasy and all the makings of
a perfect autumnal getaway for your customers.
They can now conveniently fly there from the Scottish capital as Loganair operates direct afternoon services from Edinburgh to Cardiff six times per week.
History buffs will be spoiled for choice as Cardiff is home to 21 castles, the largest concentration of castles of
any city in the world, each offering a fascinating insight into the city’s past. The crown jewel is Cardiff Castle, which dates back 2,000 years and is believed to be the most visited attraction
in Wales.
Castles aren’t Cardiff’s only claim
to fame; it boasts more Victorian, Edwardian and modern-day shopping arcades than any other city in Britain. Housing hundreds of independent cafes, bars and shops, leisure travellers can shop ‘til they drop as they soak up the city’s bustling atmosphere.
Cardiff Bay’s waterfront development is a must-visit for those looking for a fun-filled family adventure. Once the world’s biggest coal port, the complex spans 2,700 acres with countless attractions, from The Wales Millennium Centre and Welsh Government Offices to Techniquest Science Discovery Centre and Roald Dahl Plass. The latter celebrates the much-loved storyteller and author Roald Dahl, born in Llandaff, Cardiff, in 1916.
The countdown to Christmas is on and Cardiff’s Winter Wonderland will make a welcomed return for 2023. Your customers could begin browsing the Christmas Market or visiting the undercover ice-rink and family funfair
before refuelling at the Alpine ski-lodge bar or Ice Bar and a choice of festive food stalls.
Fares include 15kg hold luggage and 6kg hand luggage per person as standard, complimentary in-flight refreshments and a contribution to Loganair’s GreenSkies programme. The GreenSkies fund invests in highly accredited carbon offset schemes worldwide and future flight projects to achieve Loganair’s target to become carbon neutral by 2040.
Furthermore, each Loganair journey qualifies for Clan Points to redeem against future travel as part of Loganair’s loyalty programme.
Whatever the reason for travelling, with Clan Loganair, your customers can collect Clan Points on every trip, so
the more they fly, the more points they can collect. This can be redeemed for
a future trip, whether for a business meeting, to enjoy a weekend of leisure or for an extended break.
Reservations can be made using all major global distribution systems.
18
OCTOBER 2023
Fly Edinburgh Cardiff
For delving into history time, fresh baked Welsh cake time, and
for Autumn breaks time.
For all the times...
Free 15kg hold luggage Free in-flight service
BOOK TODAY AT LOGANAIR.CO.UK
OOrrbobokokvivaiayoyuorurGGDDSS
Life Extraordinary
luxresorts.com
Life Extraordinary
LUX* SOUTH ARI ATOLL MALDIVES luxresorts.com
Known for its close proximity
to New York and Philadelphia, New Jersey offers beautiful surroundings - rolling farmlands, captivating beaches, majestic mountain sides, historic towns, tax-free shopping meccas, top-rated golf courses and culture-rich cities.
Liberty State Park – America’s Historic Gateway, Memorials, New York City Skyline
Visitors can delve into the past at the “Historic Gateway to America” boasting a spectacular view of the New York City skyline. Clients can also ferry along the Hudson River to the Statue of Liberty, an iconic symbol of freedom and Ellis Island, where 12 million immigrants to the USA passed through between 1892 and 1954. Also here: “Empty Sky” 9/11 Memorial and Liberty Science Centre.
Liberty State Park
The Jersey Shore – Beaches, Boardwalks, Surfing, Fishing, Kayaking, Fun in the Sun
Visitors will be greeted by waves of rolling surf and salty sea breezes
on our captivating coastline dotted with white-sand beaches, iconic boardwalks, majestic lighthouses and plenty of surf and sun fun. Must-visit destinations include: Atlantic City, regarded as the USA’s East Coast
NEW JERSEY MUST-SEES
seaside gaming and entertainment capital, trendy Asbury Park, home
of The Stone Pony where Bruce Springsteen and Bon Jovi got their legendary starts and beautiful
Cape May, our most southern shore, where the entire coastal resort town is a historic landmark.
High Point
Appalachian Trail - World-Famous
Scenic Hiking Trail
For nature-lovers, hiking the renowned Appalachian National Scenic Trail,
the world’s longest hiking-only footpath, spanning 3,524 kilometres from Georgia to Maine in the United States is an excellent adventure.
New Jersey’s portion of the trail delivers 116 kilometres of serene, picturesque mountain and river vistas along the Delaware Water Gap National Recreation Area, High Point State Park (the highest elevation in NJ) and
other parks.
Grounds For Sculpture – Contemporary Art, Sculpture Gardens, Arboretum
Visitors can marvel at and interact with 300 contemporary sculptures throughout the stunningly landscaped grounds at this world-renowned 17-hectare park, museum and arboretum in Hamilton. Inside there are six impressive galleries to explore which showcase more intriguing exhibits. Colourful live peacocks wandering the grounds make the
visit even more memorable.
American Dream - Tax-Free Shopping, Largest Indoor Theme Park in the Western Hemisphere Here visitors can chase an unparalleled mix of thrill rides, world-class entertainment, retail and fabulous dining in East Rutherford, New Jersey, just minutes away from New York City.
American Dream is also home to
the largest indoor theme park in the Western hemisphere, North America’s largest indoor water park, diverse menus and upscale tax-free shopping at Hermes, Tiffany & Co, Saks Fifth Avenue and more.
Crossroads of the American Revolution National Heritage Area – Battlefields, Historic Sites
Your clients can discover 5,581 square kilometres of New Jersey’s remarkable ties to the American Revolution, featuring battlefields and pivotal historic sites.
Stops include noteworthy landmarks in riveting time-honoured New Jersey towns such as Trenton, Princeton, Monmouth and Morristown.
Visitors can reach New Jersey landing at either Newark Liberty International Airport (EWR) or Philadelphia International Airport (PHL). Public transportation is available at
all locations.
New Jersey has easy access to both New York City and Philadelphia by car and train and works great as a two-centre holiday or a stand-alone destination.
For more information go to
VisitNJ.org
22
OCTOBER 2023
BEACHES
LIBERTY STATE PARK
CAPE MAY
USA USA
SHOPPING
ATLANTIC CITY
HIGH POINT
NEW JERSEY WELCOMES YOU
Good-for-the-soul moments await in our world-famous destinations. Unwind on the Jersey Shore’s picture-perfect beaches and boardwalks. Be dazzled by Atlantic City’s casinos, live shows and nightlife.
Savor unique cuisine, the Anthony Bourdain Food Trail and 200+ wineries, breweries and distilleries. Enjoy eclectic shops and theme parks, like those at American Dream. Add in Ivy League Princeton, Victorian Cape May, American Revolution landmarks, top-rated golf and so much more!
Get your free official travel guide and explore at VisitNJ.org/UK.
GET THE MOBILE APP
THE VISIT USA ROADSHOW CAME INTO TOWN WITH OVER 30 USA EXHIBITORS, FOR A NIGHT OF NETWORKING AND FUN!
24
OCTOBER 2023
IT’S MORE THAN JUST A FLIGHT DISCOVER NEW WAYS
TO TRAVEL WELL.
From mindful moments and meditation to delicious healthy selections to savour, the best journey is one that leaves travelers feeling better upon arrival than departure.
VISIT DELTA.COM TO LEARN MORE.
EXCLUSIVELY ADULT, AWARD-WINNING CRUISES FROM VIRGIN RETURN TO PORTSMOUTH
From our epic return to Bruges and Amsterdam to our first-ever sailings to Bilbao and Bordeaux, our brand-new 2024 voyages are experiences your Sailors won’t want to miss. The best part? In addition to debuting new itineraries around the world, we’re returning to Portsmouth in summer 2024 with getaways to help your Sailors grab the quick escape they deserve.
Share with them that they can now choose from 3 to 6-night sailings on Resilient Lady that leave from the
UK, visiting gorgeous new European destinations. There’s even a 12-night one-way voyage that sails from the UK to hopscotch around the Iberian coast and Morocco, before finishing under the summer sun in Barcelona.
As with all our sailings, these voyages are exclusively adult and inclusive
in every other way. We’re all about relaxation and transformation, giving your Sailors the green light to truly get away. No kids club. No water slides. Just an indulgent experience at sea with every single detail - like awe- inspiring entertainment and menus
by Michelin-starred chefs - especially designed with adults in mind. From stargazing cocktail parties to sunrise yoga sessions as our lady ships take your Sailors to the most captivating destinations in the seven seas, they’re in for an extraordinary experience that’ll have them coming back to you with rave reviews.
With dining at 20+ eateries, Wi-Fi, essential drinks, tips and group fitness classes free from surprise fees, your Sailors are in for more than just smooth sailing. And, as winners of the 2023 Cruise Critic Cruisers’ Choice awards for Best Dining, Best Nightlife,
Best Service, Best Value-for-Money and Best Large Ships Overall - sweeping the entire awards category
for a large ship cruise line - you know that there are activities and adventures to please every palate.
To sweeten the deal, we’re hoping that your sales will win you the title of our first-ever MerMillionaire! We’re giving away a prize of up to 1,000,000 Virgin points and you won’t even need to phone-a-friend or use a 50:50 lifeline. Simply log the sale of every new 2024 European voyage by 31 October 2023. The more bookings you sell to your Sailors, the more chances you have.
The trust and partnership of our First Mates means the world to us and we are so excited for what the future has in store. Our ambition is to always be Brilliant For You and you can count on a commission of 16% on voyage fare when booking your Sailors on any voyage, plus 10% on pre-voyage bookables like hotels, airfare and Shore Things.
So where will we sea you and your Sailors next?
26
OCTOBER 2023
Exclusively adult, award-winning sailings from Virgin Voyages.
Sailing soon from Portsmouth (again!) to gorgeous new destinations.
From our epic return to Bruges and Amsterdam to our first-ever sailings to Bilbao and Bordeaux, our brand-new 2024 voyages are experiences your Sailors won’t want to miss. The best part? They’re all sailing out of Portsmouth.
LEARN MORE ON FIRSTMATES.COM
FOR PACKAGES, VISIT TRADE-VOYAGESTORE.COM
From England to Amsterdam (& back)
2024 - 4 NIGHTS
23 - 27 August
30 - 3 September 19 - 23 September
The UK to Amsterdam & Zeebrugge
2024 - 5 NIGHTS
3 - 8 September
English Sights and European Delights
2024 - 6 NIGHTS
8 - 14 September 23 - 29 September
NEWS
EASYJET HOLIDAYS TREATED AGENTS TO THE BIG ORANGE PARTY EVENT
VIEW
FROM THE NORTH EAST
Hi guys, I can’t believe how
fast this summer has gone.
Seems two minutes ago you
were all in the thick of the summer buzz of bookings and enquiries. Now it’s time to catch up on all those jobs you have been putting off for the quieter months!
I have just come back from the MidCounties Conference onboard MSC Virtuosa - what a ship! It was a 5-day sailing from Southampton and we were supposed to
be going to Cork but as there was a severe storm, we changed route to Zeebrugge instead.
With 22 bars on board, I thought that it would be difficult to bump into any of the agents, however, we did manage to catch up with a lot of them!
Just a quick reminder that this year’s Geordie Jingle Ball is on Tuesday 5th December, again at the Crowne Plaza Hotel in Newcastle. It starts at 7pm with pre-dinner drinks, dinner at 7:45pm and entertainment until 1am. For more details get in touch, [email protected].
Another date for your diary - the 23rd Geordie Bash
is on Thursday 7th March 2024, at the Grand Hotel Gosforth Park, Newcastle. More details to come. It’s one of the main events in the North East and it never fails to be a fantastic night - so get the Friday booked off now!
That’s all from me, hope to see you all soon either on my visits or at the Geordie Jingle Ball,
Darren
HURTIGRUTEN EXPEDITIONS
TO REBRAND AS HX
Hurtigruten Group AS has
announced that it will be taking on a
new global brand identity, with a new name, HX and logo across all materials. The new name is a nod to Hurtigruten Expeditions and its origins.
Hurtigruten Norway’s Coastal Express returns simply to Hurtigruten, the original name of the iconic route it launched in 1893, signifying “the fast route”
in Norwegian.
The new HX brand and logo will be fully implemented starting in December, with updates to brochures, websites, and social channels; livery repainting of the fleet’s six ships will commence over the next 18 months.
28
OCTOBER 2023
LEARN AND WIN
Complete
our course at airtransat-ott.com for the chance to WIN in our prize draw*
Flying direct to Canada this winter from London Gatwick, Glasgow & Manchester
Connections throughout Canada, Florida, Mexico & the Caribbean**
Economy Class
Ergonomic seats, complimentary meal and inflight entertainment.
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Upgrade for additional privileges and services in Economy Class.
Club Class
Exclusive 12-seat premium economy cabin, for an elevated travel experience.
A321LR
Designed for the traveller. Greenest in its class.
2023 World’s Best Leisure Airline
airtransat.com
Available to book via the GDS
*Full T&Cs apply - see airtransat-ott.com for full prize and entry details. **Correct at time of going to print. Other routes available with Air Transat. Connections based on route and season. See website or GDS for further details and pricing.
ASIA
A WORLD OF DISCOVERY WITH HOLLAND AMERICA LINE
With 150 years of experience and passion for travel spanning a multitude of continents, countries and cultures,
Holland America Line introduces guests to new destinations and experiences, opens minds and builds connections.
With a fleet of 11 ships and more than 500 itineraries to choose from, calling at over 300 ports, Holland America Line has all the destination knowledge your clients need to ensure they make the most of every part of the world.
Our Explorations Central (EXCTM) programme is designed to bring the best each region has to offer, from intriguing cultural content onboard, to exclusive experiences ashore, meaning your clients will gain a richer appreciation for the destinations they visit.
As well as our extensive selection
of ports in the Mediterranean and Northern Europe, the latest
Holland America Line far-flung itineraries are sure to inspire, with extraordinary adventures to be had all over the world - available to book for 2024-25.
Clients wanting to travel to Asia will experience some of the world’s
oldest civilizations, balancing ancient glory and leading-edge innovation
in a region that encompasses a rich mélange of cultures and histories, tranquil landscapes and mesmerising temples and shrines. With sailings available from Singapore, Hong
Kong and Tokyo, your clients will visit exciting cities and become immersed into the buzz of cosmopolitan energy.
Whether they are sampling new flavours in the street markets
of Bangkok, exploring Edo-era architectural treasures in Tokyo, or discovering China’s TerraCotta Warriors on a day trip from Shanghai. Our vista ship Noordam will sail a series of nine different 14-day itineraries travelling around Cambodia, Indonesia, Japan, the Philippines, South Korea, Taiwan, Thailand and Vietnam. Overnight stays in Tokyo, Kobe, Bangkok and Da Nang give guests ample time to explore, sample the nightlife, cuisine and culture of each region.
For clients looking for a longer
duration voyage in Asia, the extended Legendary Voyages range from 25 to 59-days combining the ceremony of
a Grand Voyage with itineraries that feature a collection of ports sure to enrich experiences in each destination.
In 2024-25 three Holland America Line ships are heading to the beautiful
south, set to explore the lush landscapes and natural wonders of Australia, New Zealand and the South Pacific. From unspoiled islands to iconic cities, Westerdam will call at Sydney, Melbourne and Auckland and the picture-perfect islands of Fiji and the Whitsundays. Koningsdam and Zaandam will offer longer Legendary Voyages to the South Pacific
and Hawaii.
From the wilds of Alaska to the dramatic landscapes of Cape Horn, via classic New England and the tropical Caribbean, a world of adventure awaits across the Atlantic with Holland America Line. With over 75 years in Alaska and more sailings to Glacier Bay National Park than any other cruise line, itineraries span 7-28 days and feature the famed Inside Passage.
For clients wanting to experience the heart of the Great Land, a Denali cruise tour is a great option by land and sea to do so. Guests will travel direct to Denali on our luxury glass-domed railway
to Holland America Line’s beautiful 60-acre McKinley Chalet Resort – the ultimate basecamp, included on all Alaska cruise tours.
With a 150-year legacy, Holland America Line has everything your clients need for a memorable voyage.
30
OCTOBER 2023
UROPE 2022
THE HOLLAND AMERICA LINE DIFFERENCE
• Perfectly-sized, elegant ships
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• Nearly one crew member for every two guests
• Fine dining with casual to formal options
• Regionalcuisine,ExplorationsCentraldestinationexperiencesandmore
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excursions excursions excursion
amenities – Shore Excursions, Drinks package, Speciality dining and Wi-Fi.
Add our ‘Have it All’ Package for even greater value
Have it all. Our best amenities included at 50% off
> SHORE EXCURSIONS > DRINKS PACKAGE
> speciality DINING > WI-FI
Enjoy more with our ‘Have it All’ package, which includes four of our best amenities – at least one shore excursion, drinks package, speciality dining and Wi-Fi!
To book visit POLAR Online via GoHAL www.gohal.co.uk, call our reservations team on ntact your travel professional or visit www.hollandameroicrav.cisoitmwww.hollandamerica.com
nly including taxes, Fees & Port Expenses. Have it All amenities are subject to availability, available for new bookings only, available for 1st/2nd guests only, apply only to the cruise portion of Alaska Cruisetours, are not 2023 departures and exclude Grand Voyages and any voyage 5 days or less. Signature Beverage Package has a daily limit of 15 beverages, which includes all beverages priced at US$11.00 or lower and includes gratuities.
eatatimeandmustbe21Tyearrsmorsoldaernfodralcohonlicdbeitveiroagness.S:hHarinagvisenotitperAmilttleda.PmackeagneietxiceludsesapurrechaseusbmajdecintSigtnoatuarevSahoiplsa,MbiniliiBtayra,nadvIn-aRoiloambDilneing,forbrevnereagwesobnHoalofMkoiongCasy.Sopencilaylit,yavailablefor1st/2ndguestsonly,applyonlytothecruiseportionof Mer, De Librije and Sommelier Dinner. Reservations and dining times will be available to pre-reserve. Shore excursion offer is based on cruise duration. For 6–9-day voyages, guests can choose one excursion (up to US$100
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and bandwidth usage. Offer applies to guests 1 & 2 only in a stateroom. Free Air based on Promo(s) JX/HT. Offer applies to select 2022 Northern Europe and Mediterranean Cruises and is available
f all flights. Where flights are in excess of £350 an additional cost will be required to cover the remaining amount. Free transfers include roundtrip airport/ship ground transportation. Book air by your ime, is available for new bookings only, is not combinable with any other discounts, is not transferable or refundable, and is not combinable with concessioned groups, casino rates or industry rates.
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SCENIC & EMERALD CRUISES LAUNCH SOUTHEAST ASIA RIVER CRUISE PROGRAMMES
Emerald Cruises has launched its new 2024 & 2025 Vietnam, Cambodia & Mekong River Cruising brochure.
Cruising on board Emerald Harmony, designed to reach destinations other vessels are unable to, guests will dock in the heart of Ho Chi Minh City.
Itineraries include the 10-day Meandering Majestic Mekong Cruise, from Ho Chi Minh City to Phnom Penh. Guests will cruise along the Cho Gao Canal with visits to the villages of Ben Tre, My An Hung and Gieng Island, enjoy the beauty of Angkor Ban and learn about Cambodia’s revival from the Khmer Rouge.
Scenic has also launched its new 2024/25 The Exotic Wonders
of SouthEast Asia river cruising collection on board Scenic Spirit.
With a dedicated on ground team in Asia, the programme is designed to give back to the local communities.
VISIT ALMATY - THE HEART OF EURASIA
Discover the hidden gem of Central Asia – Almaty. Nestled at the foot of the majestic Tien Shan Mountains, Almaty is a city that seamlessly combines natural beauty, cultural heritage and modern comforts. Explore this alluring destination and unlock a world of unforgettable experiences.
Immerse yourself in the rich history and vibrant culture of Almaty.
Wander through the bustling streets and encounter a harmonious blend
of traditional Kazakh influences and cosmopolitan vibes. From ornate mosques and ancient landmarks to sleek skyscrapers and bustling markets, Almaty offers a unique fusion of old and new.
Nature enthusiasts will be captivated by Almaty’s breathtaking landscapes. Embark on an adventure to the nearby Charyn Canyon, often referred to as the “Grand Canyon’s little brother” and be awestruck by its dramatic cliffs and vibrant colours. Take a cable car ride up Kok-Tobe Hill for panoramic views of the city and lush mountain scenery. And let’s not forget about
the world-class skiing and snowboarding opportunities in the nearby Shymbulak Ski Resort.
Food lovers will be in paradise in Almaty. Indulge in mouthwatering Kazakh cuisine, known for its hearty flavours and unique ingredients. From succulent kebabs and flavourful pilaf to traditional horse meat dishes and refreshing fermented milk drinks, Almaty’s culinary scene will leave you craving for more.
For art enthusiasts, Almaty offers a wealth of cultural treasures. Explore the Central State Museum and get a glimpse into Kazakhstan’s fascinating history. Marvel at the stunning architecture of the Ascension Cathedral, a charming Russian Orthodox church that stands as a testament to Almaty’s past. And don’t miss out on the opportunity to catch a performance at
the renowned Almaty Opera House, where world-class ballet and opera productions come to life.
Almaty is a city that genuinely welcomes visitors with open arms. Visa- free for British citizens, the warm hospitality of the locals will make you feel right at home, ensuring an unforgettable experience. Whether you’re seeking adventure, cultural immersion, or simply a peaceful retreat amidst breathtaking landscapes, Almaty has it all.
Air Astana operate up to five weekly flights from London Heathrow to Almaty and offer an incredible Holidays Programme, including 3-4* hotel accommodation, breakfast and airport transfers; starting from just GBP17pp*. From Almaty, Air Astana offers onward connections across Central Asia, India, Thailand, Korea and China.
*Price for 1st night, additional nights from GBP35pp.
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OCTOBER 2023
ASIA
While each of the region’s countries is uniquely its own, to travel through it is to discover a cohesive whole of shared values, natural beauty and warm welcomes. There is absolutely no way to escape its enchantments, which is why we love helping our customers to uncover its true essence on our tours.
Our new Southeast Asia 2024-25 brochure, covering Vietnam, Cambodia, Laos, Thailand, Borneo, Philippines
and Singapore, is as packed full of wonders as the destination itself. There are tours that take in the unmissable sights like Halong Bay, the Mekong Delta and Angkor Wat, ones that delve much deeper into the culture, nature or both, and ones that get off of the more well-trodden routes - the hard part is deciding which one to go for!
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BRAND NEW ADVENTURES IN SOUTHEAST ASIA WITH WENDY WU TOURS
Southeast Asia has been charming travellers for decades and it’s easy to see why – this is a destination that brings the best of everything to the table. Here, you can hop between golden paradise beaches to jungle- wreathed temples to history filled towns and cities, passing through a showstopping variety of landscapes full of wildlife having thrilling experiences while meeting lovely locals en route. All fuelled, of course, by a tastebud tingling array of local foods.
best and to have one of our excellent guides all to themselves, all on a predefined but fabulous itinerary.
Then there is our epic new tour The Grand Mekong Odyssey, a 26 day journey from Hanoi in Vietnam to Siem Reap (gateway to the Angkor temples) in Cambodia. With highlights including the karst landscapes of Halong Bay and Ninh Binh, a panoramic train
ride along the spectacular coastline between Hue and Danang and an exploration of the Temples of Angkor, the star of the show is a seven night cruise up the Mekong onboard the four-star ship, Victoria Mekong.
Our new collection of private tours cover Vietnam, Vietnam and Cambodia as a multi-destination getaway
and Mekong river cruise and beach holidays – perfect for those who want to experience an authentic slice of the Mekong and unwind along Vietnam’s gorgeous coast for a few nights.
These tours give the extra flexibility that comes with travelling as a couple, family or small group and allow customers to choose exactly who they travel with, the dates that suit them
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exciting new additions to our extensive collection and we can’t wait to shout about them.
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With shore excursions designed to give an authentic glimpse of local life, in an area that is away from the usual tourist trail and plenty of cultural immersion onboard too, it is a wonderful way to get a real feel for the way of life on
the river.
So what are you waiting for? In Southeast Asia, glorious adventure awaits and with Wendy Wu Tours there is something for everyone.
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OCTOBER 2023
THE AWARD-WINNING TOUR SPECIALIST
JAPAN IS BACK!
Japan is officially open and with nature rejuvenated, attractions replenished and fewer crowds than before, it’s better than ever!
Partner Flies FREE or 50% Off Single Room Supplement on 2022 & 2023 Japan tours – SAVE UP TO £970pp Book by 31 July
Magical Mekong Cruise & FREE Beach Stay
THE UK’S NUMBER 1 JAPAN SPECIALIST
SAVING £500pp | Book by 31 Oct*
Brand new 7-night Victoria Mekong cruise
& 4-night Phu Quoc Island stay from just £2,499pp. Various 2024 departures available.
Experience the best of both worlds with a magical river cruise exploring the cultural treasures of the Mekong, complete with shore excursions designed to give you an authentic glimpse at life along the river, and a relaxing beach stay on the palm- fringed beaches of Phu Quoc Island in Vietnam.
Whatʼs Included?
- International airfares
- 7-nights on the deluxe Victoria Mekong ship
- Shore excursions with guide & entrance fees
- All meals onboard with free-flowing wine & beer
- 4 nights in a 4* hotel on Phu Quoc with breakfast - All domestic transportation
Your experience onboard the Victoria Mekong
35 en-suite cabins with private balconies | Authentic dining | Outdoor infinity pool | Mini golf | Cinema | Spa | Library | Cultural performances
*Offer is available on selected 2024 departures of Magical Mekong Cruise & Beach. Offer is applicable to bookings confirmed between 20 September and 31 October 2023 and cannot be applied retrospectively. Offer cannot be combined with an other discount or promotion. Wendy Wu Tours reserve the right to change or withdraw the offer ay any time.
Travel Matters speaks to
NICK HUGHES
Sales Director, UK and Europe Princess Cruises
How is business and future demand performing post covid?
Princess has experienced consistent growth as we continue to showcase our premium offering to our trade partners, with their customers providing overwhelmingly positive feedback after taking a Princess cruise. 2023 is on track to be a record-breaking year - we outstripped our Wave performance and this May was our strongest May on record. This is testament to the incredible support and performance from our agent partners as well as
our fantastic teams across sales, marketing and guest services, plus the onboard teams for the high standards.
Are you seeing increasing support from the trade?
We are seeing top-level support from multiple trade partners, with most growing their Princess business.
This year we have expanded our sales team, which is really paying dividends. We’ve had amazing feedback from our travel agent partners who have said how professional and efficient our sales team is and how much they enjoy doing business with us.
What tools and assistance can you offer agents who want to sell Princess?
In addition to support from our dedicated sales team, through onesourcecruises.com we provide agents with toolkits and assets to equip them with what they need to showcase our product. We offer training days, webinars, agent incentives and fam trips and this year saw our largest-ever trade engagement programme with more than 2,500 agents coming onboard our ships across the UK, Ireland and Europe – so they can experience the Princess Difference first-hand.
Princess MedallionClass was an industry leading concept making the cruise effortless and personalised for your guests - how has this been received?
Every ship in the Princess fleet is MedallionClass and we’re the only cruise line to offer this experience. Our guests love how the MedallionClass experience makes their cruise feel seamless and personalised, providing the feel of a small ship, while enjoying the amenities of a large ship. From the simplicity of ordering food and drinks to wherever you are onboard, unlocking your stateroom door as you approach and being able to locate family and friends onboard, our MedallionClass Experience is key to our differentiation.
You have a great Asia programme – what would you pick as the ‘stand out’ opportunities for agents to sell?
Princess’ Japan programme is most definitely a standout opportunity for agents to sell. The lure of Japan is ever- growing amongst UK travellers and it’s quickly becoming one of the hottest trends in travel.
All voyages are on Diamond Princess, our ship that was built in Japan, for Japan and boasts incredible Japanese features such as the Izumi bath, making exploring the country seamless and relaxing, whilst immersing guests into the rich culture and history both ashore and onboard.
Our recently announced 2025 Japan cruise season includes highlights such as a brand-new Spring Flowers cruise taking guests to all four main islands and following the predicted blooming season as it moves from south
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What is your favourite Princess cruise itinerary and port of call?
I’ve yet to experience this itinerary, but my favourite has to be our 16-night Antarctica and Cape Horn voyage, currently on Sapphire Princess. Navigating your way through South America - with stops in Chile, Uruguay and Argentina - before taking in the dramatic scenery of Antarctica, really is something to behold.
Moreover, only Princess offers guests an up-close look at the wonders of the white continent at a fraction of the price of explorer ships.
36
OCTOBER 2023
Fall in love with Japan
Steeped in tradition and the harmony of ancient sites and natural wonders. Enter a world of towering mountains, breathtaking landscapes and ancient cultures. Visit an array of unforgettable UNESCO World Heritage Sites including Mount Fuji, ancient Kyoto, and the Hiroshima Peace Memorial. Or why not escape to the subtropical islands of Ishigaki and Okinawa to discover a paradise of white sandy beaches, breathtaking coral reefs and the solitude of island life.
Prices start
£1 from
,309 PP*
Cruise only
Southern Islands
9 NIGHTS • 4 PORTS • M518
DEPARTURE DATE
Diamond Princess 22 June 2024
READER RECOMMENDED UK 2023
Personalised service
Hokkaido Spring flowers
10 NIGHTS • 5 PORTS • M511
DEPARTURE DATE
Diamond Princess 16 April 2025
Roundtrip Tokyo including Hiroshima
11 NIGHTS • 8 PORTS • M509
DEPARTURE DATE
Diamond Princess 2 March 2025
Toyko Kushiro Hakodate Otaru Jeju Tokyo Hiroshima Busan Nagasaki Toyko Taipei Hualien Ishigaki Shimizu (for Mt Fuji)Toyko
KagoshimaMatsuyamaKochiKobe OkinawaToyko
■ Shimizu (for Mt Fuji and scenic cruising
on the Kanmon Straits)Tokyo.
PRICES START FROM £1,419 PP* CRUISE ONLY
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service
ASIA
SINGAPORE TOURISM BOARD LAUNCHES NEW GLOBAL MARKETING CAMPAIGN
The Singapore Tourism Board (STB) has launched Made in Singapore, its latest global campaign to inspire travellers to visit the country.
The new campaign, which puts a fresh spin on the Passion Made Possible destination brand, spotlights iconic Singapore experiences and attractions including Jewel Changi Airport, Lau Pa Sat hawker centre and Gardens by the Bay.
Mr Kenneth Lim, Assistant Chief Executive (Marketing Group), STB, said: “The Made in Singapore campaign
is anchored on our Passion Made Possible destination brand, which embodies the Singapore spirit of fulfilling individual passions and creating new possibilities.
“Through this latest campaign, we would like to reinforce Singapore as a destination that turns imagination into reality. Our goal is to showcase how everyday ordinary moments are made extraordinary and unforgettable, experienced only in Singapore - to inspire travel here.”
A study conducted in November 2021 with over 3,000 respondents across 10 overseas markets found that over 60% of people are looking for more purposeful travel and close to 80% of those planning for purposeful travel are looking for destinations that inspire them.
The new campaign conveys the spirit of Made in Singapore: with a twist on the familiar to make ordinary experiences into extraordinary, from “forest bathing” at the unexpected setting of Jewel Changi Airport’s Rain Vortex, to working up a sweat dining at Lau Pa Sat hawker centre and witnessing a colourful “air show”
at the all-new Mandai Bird Paradise.
Vietnam Airlines/Sailing Club Signature Phu Quoc and Sailing Club Mui Ne recently hosted agents on a fam trip to Vietnam.
Agents enjoyed 3 nights in each resort along with activities including coffee making class in Sailing
Club Phu Quoc; visit to local pepper farm in Phu Quoc; Vietnamese speaking lesson in Mui Ne Sailing Club; bike ride around the Sailing Club Resort Phu Quoc; beach clean up day with the local staff at Sailing Club Mui Ne (part of the responsible tourism projects) as well as a visit to local sand dunes in Mui Ne.
Pictured above from left to right: Chris Cook - Hayes and Jarvis; Jas Anand - UK Representative Sailing Club Resorts; Darunee Cronin - Saga Holidays; Sorrel Ashton - Travel Counsellor; Alix O Brien - Kuoni Travel and Asiya Zargar - Indus Experiences.
38
OCTOBER 2023
YOU’VE ARRIVED
the moment you board
Choose a journey as incredible as the destination. On Emirates, your clients can look forward to delicious fine dining, impeccable service, and comfort that’s out of this world. Sip drinks in the A380 Onboard Lounge, connect with the world with free Wi-Fi, watch a movie, and drift into a restful sleep in flat-bed seats.
Products and services may vary by aircraft type.
60
SECONDS
with...
LIZ MCVEIGH
Owner of Century Travel
l in Northern Ireland
IF YOU COULD INVITE 3 FAMOUS PEOPLE FROM
WHAT ADVICE WOULD YOU GIVE TO ANY YOUNG
HISTORY TO HAVE DINNER WITH - WHO WOULD
PERSON JOINING THE TRAVEL INDUSTRY?
YOU CHOOSE AND WHY?
Be sure to listen to experienced staff and take lots of training courses. Go on educationals whenever you get the chance and enjoy the experience. We are so privileged to see some parts of the world that most people do not get the opportunity to visit.
Sid James and Barbara Windsor from the Carry On films - for their laughter!
Robin Williams for his wit!
And Freddie Mercury - he could give us a song or two.
DO YOU HAVE A FAVOURITE DESTINATION?
The Canadian Rockies. I love the sheer vastness and breathtaking beauty of the country.
WHAT’S YOUR FAVOURITE HOTEL?
That has to be a small boutique guest house overlooking Shotover River outside Queenstown, New Zealand. The rooms have fantastic panoramic views and it has the most amazing back garden overlooking the river.
WHAT IS YOUR FAVOURITE MOVIE?
Shawshank Redemption. It shows that if you are determined, you can overcome anything.
WHAT WAS THE LAST CONCERT THAT YOU ATTENDED?
Elton John in Belfast. Amazing!
DO YOU HAVE A GUILTY PLEASURE?
That has to be binge watching box sets during the winter months.
WHAT WOULD YOU SAY IS YOUR
FAVOURITE PART OF YOUR JOB?
I love it when customers return from their holidays and are happy with the recommendations I have given them.
WHAT WAS THE BEST PIECE OF BUSINESS ADVICE
YOU WERE EVER GIVEN AND BY WHOM?
Go for your goal but be kind and generous along the way. My school teacher always said that.
WHAT WAS THE MOST UNUSUAL
REQUEST FROM A CLIENT?
Gosh, there have been quite a few but you couldn’t print them!
IF TIME, DISTANCE AND COST WERE NO OBJECT,
WHAT WOULD BE YOUR PERFECT DAY?
I would stay in the ice igloos in Finland, complete with husky rides in the snow, followed by a delicious meal!
IS THERE ANYTHING THAT FRIENDS WOULD
BE SURPRISED TO KNOW ABOUT YOU?
Sorry no - no surprises! What you see, is what you get. If I’m in bad form, you will know about it but I’m glad to say mostly, I’m happy.
HAVE YOU EVER ARRANGED TRAVEL
FOR SOMEONE FAMOUS?
Yes - Paul Costelleo - the Irish designer and artist.
40
OCTOBER 2023
SETTING SAIL FOR A MORE SUSTAINABLE FUTURE ALONG THE NORWEGIAN COAST
Honningsvåg Havøysund
Hammerfest Øksfjord
Kjøllefjord
MehamnBerlevåg Båtsfjord
Our brand new, award-winning ships run on battery and LNG, allowing you to fully appreciate the pristine and untouched beauty of the Norwegian coast, quietly and comfortably, in harmony with our surroundings.
Vadsø
KIRKENES
Vardø
Our modern, spacious cabins have all the amenities needed
for a truly enjoyable trip. Full board à la carte dining made
from the best, locally sourced ingredients is included. Discover the highlights of the Norwegian coast from the comfort of our lounges specially designed for the ultimate viewing experience, or up close through our rich excursion program.
Find out more on havilavoyages.com or contact [email protected]
TRONDHEIM
Kristiansund Molde
Ålesund Torvik
Måløy Florø
BERGEN
TROMSØ
Finnsnes Risøyrhamn
Sortland Stokmarknes
Svolvær Stamsund
Bodø Ørnes
Nesna Sandnessjøen Brønnøysund
Rørvik
Skjervøy
Harstad
THE BEST WAY TO EXPERIENCE
THE BEST OF NORWAY
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What is an Icelandair Stopover?
Fly across the Atlantic from the UK to North America and add a stop in Iceland for
up to 7 days – and pay no additional airfare. You can read more at icelandairacademy.com
Why Stopover in Iceland?
It’s a lot more bang for your buck. You get 2 destinations for the price of 1, and get double the fun.
Want more reasons?
• Iceland is on the way! You’re flying over Iceland, so why not stop to see it up close?
• Stretch your legs in Iceland as you prepare for North America. We have hiking trails and landscapes that will begin your holiday in style.
• Soak and pamper and recover from your time in North America. We have warm geothermal lagoons that are perfect for that.
• Get a jump on jet lag with Iceland’s fresh air and fantastic photogenic nature.
• You want nature but your travel buddy wants shopping? Our Stopover has you both covered.
• Tick more off your bucket list. How to make the most of your time in Iceland:
You can experience a lot on a short stay. You can focus on a spa Stopover for 1 day or a week filled with outdoor adventures. Mix and match to make your Stopover your own.
Did you know: The Blue Lagoon and Iceland's newest lava field are just a half an hour away from the airport. And it only takes about
a day to explore our pint-sized capital, Reykjavík.
Check out our ready-made Stopover itineraries online, which can help you get the most out of your time. And we can help in practical ways, too, with a range of easy day trips and tours bookable on our website with Icelandair Holidays.
D
Depending on the season you visit, here are some highlights you might expect on an Icelandair Stopover:
• Gaze in wonder at the northern lights (October to April is best for this).
• Soak in the warm waters of the Blue Lagoon.
• Go horseback riding through lava fields.
• Ride a snowmobile on a glacier. • Spot whales and puffins on
a boat ride (in summer).
• Explore the buzzing culture and food scene in Reykjavík, followed by live music in a cosy bar.
• Visit waterfalls and black beaches under the midnight sun (late May, June and early July are prime for this).
• Take a road trip of a few days along the awesome south coast, loaded with glaciers and waterfalls.
• Tour the Golden Circle in a day, visiting geothermal treats,
a huge waterfall, and a geological wonder-filled national park.
Have we got your attention yet? Fly with us to the USA or Canada and add an Icelandair Stopover. The question isn’t whether you choose a big-city break in New York or a nature break in Iceland. The question is, why not both?
E
n
One trip,
two destinations
Stopover in Iceland
at no additional airfare
You can fly from five gateways in the UK and Ireland to 15 destinations in the US and Canada. With an Icelandair Stopover, you can add a touch of Iceland to your adventure.
icelandairacademy.com
SNAPSHOTS
AGENTS HEADED TO THE SPAA STAR EVENT IN GLASGOW TO CATCH UP ON ALL THE LATEST INDUSTRY NEWS
44
OCTOBER 2023
GrandPalladiumJamaica
PalladiumHotels
DISCOVER A RENOVATED JAMAICA.
Let yourself be carried away by a relaxed atmosphere in Grand Palladium Jamaica Resort & Spa and Grand Palladium Lady Hamilton Resort & Spa. You can enjoy a swim in the warm waters of the Caribbean, sipping on a piña colada in one of our four crystal-clear pools, or relax yourself by all our Zentropia Palladium Spa & Wellness could offer. Awaken your taste buds in one of our 11 gourmet restaurants with fresh fruit, meat, fish, and the spicy flavours of Jamaican jerk chicken and other local specialties. It’s ideal for families and couples alike, offering an extensive range of activities and facilities to suit everyone including a kids’ club and 17 bars. Freedom to choose, time to enjoy, and spaces to make the most of your stay. Enjoy your stay with Infinite Indulgence®, it’s all included. For more information, visit PALLADIUMHOTELGROUP.COM or contact your favourite travel agent.
MONTEGO BAY - JAMAICA
Dominica Republic • Mexico • Italy • Jamaica • Brazil • Spain
Cunard has pioneered luxury ocean travel for more than 180 years and now we are offering travellers the chance to set sail on more unforgettable holidays with the release of 180 new voyages for 2025.
Voyages will be available to book from 1pm on 4 October exclusively for Cunard World Club Members, who will receive a 5% saving when booked by 4 December 2023. Remember, guests only need to have sailed once with Cunard to be a Cunard World Club member. New voyages will go on general sale from 1pm on 5 October.
The new voyages are sailing between April 2025 and January 2026 and include a mix of exciting itineraries spanning 91 destinations, across 24 countries, on board Queen Mary 2, Queen Anne and Queen Victoria. New 2025 Alaska itineraries for Queen Elizabeth will be announced soon.
Queen Anne will primarily be sailing
to the Western Mediterranean, Norwegian Fjords and Western Europe, Queen Mary 2 will continue her iconic Transatlantic Crossings and Queen Victoria will be offering six months of Fly-Mediterranean voyages. Each ship will offer a selection of overnight stays as well as late evening departures, providing more opportunities to explore the destinations.
QUEEN ANNE
Joining us in May 2024, as the newest addition to the Cunard fleet, the 3,000-guest ship will offer travellers more choices of entertainment, dining and bars than ever before. Plus, the return of Cunard signature spaces such as the Golden Lion, as well as the introduction of brand-new areas for Cunard, such as the Bright Lights Society, an intimate entertainment venue.
Queen Anne’s new voyages will be sailing out of Southampton, with durations varying from two to 19 nights, which will include 19 maiden calls. From a 12-night voyage taking
in the mystical landscapes of the Norwegian Fjords in June to a 16-night Mediterranean sailing around France, Spain and Italy in July.
QUEEN MARY 2
From the UNESCO-inscribed architecture of Old Quebec to the medieval streets of Bruges, your customers can discover holidays on both sides of the Atlantic on Cunard’s flagship and the world’s only ocean liner. Whether it’s the white sands
and warm shallows of the Caribbean
in December 2025 or indulging in Cunard signatures on one of the iconic Transatlantic Crossings sailing across the year, a voyage on Queen Mary 2 is always a special experience.
QUEEN VICTORIA
Queen Victoria will be based in the Mediterranean across the programme from May to October, offering a range of seven, 14 and 21-night itineraries out of Barcelona, Civitavecchia (Rome), Istanbul and Trieste.
One of the many dazzling highlights of Queen Victoria’s 2025 programme is her two-week Istanbul and Greek Islands sailing in May. This voyage from Civitavecchia takes in some of the Eastern Mediterranean’s greatest treasures, from exploring Turkish seas to serene Greek islands, each port makes for an adventure to remember. Plus, there are flights available from £99 on selected Mediterranean Fly- Cruises of 14 nights or more, when booked by 4 December 2023.
For more information about Cunard, visit www.cunard.com.
Travel agent partners can visit www.ShineRewardsClub.com for the latest Cunard news and information, as well as to earn Shine points for bookings and training.
CUNARD ANNOUNCES NEW 2025 VOYAGES
46
OCTOBER 2023
The warming sun of the Canary Islands and the Mediterranean. The Midnight Sun and jaw-dropping Norwegian Fjords. Whatever your dream destination, discover it with Queen Anne in 2025.
Embarks on a variety of Mediterranean-Fly sailings from April to October 2025.
Norwegian Fjords, Icelandic geysers, and Caribbean sunshine are just some of the temptations of Queen Mary 2’s new voyages.
New Voyages now available to book
Sailing April 2025 to January 2026
Cunard World Club members can benefit from a 5% saving on Cunard Fare and Early Saver Fare, valid on bookings made between 4 October 2023 and 4 December 2023*.
Flights from £99 on selected Queen Victoria Mediterranean Fly cruises of 14 nights or more when booked before 4 December 2023.
Bonus 25 Shine points
On all Cunard Fare, Early Saver Fare and Late Saver bookings made and played between 4 and 17 October 2023.
Visit Shinerewardsclub.com for more information
*Terms and conditions apply. The standard deposit of 15% per person is required.
SNAPSHOTS
MORE FROM THE SPAA STAR EVENT...
48
OCTOBER 2023
FROM THE SCOTTISH HIGHLANDS TO THE TORONTO SKYLINE
This winter, enjoy 3X weekly direct flights from Edinburgh to Toronto, and elevate your travel experience with larger seats and extra legroom in our Premium Economy Class.
For more information, visit aircanada.com
Gregorz:diary The social diary of a bear (71⁄4 inches tall)
Hi there Peeps!
Hope you all had as busy a summer as I did and are now getting ready for a strong Autumn selling period.
My buddy, King of the Skies David Sanderson invited me to the Emirates soirée, in conjunction with Glasgow Airport and Jumeirah Hotels & Resorts. It was a thank you night for all the trade support of their daily A380 service to Dubai. I was happy to oblige for my friends at Emirates. Next year they celebrate 20 years flying from Glasgow and there is sure to be a party – David, call my social secretary!
It was an amazing festival-like event and easyJet Holiday’s organisation and hospitality was, as you would expect, first class.
With over 10 years in the making, William Young - Mr Scenic/Emerald himself, finally welcomed the stunning Scenic Eclipse II into Scotland and I was delighted to be on the guest list. This ultra luxury super yacht is simply breathtaking inside and out.
With its all-inclusive proposition
and the unique benefit of carrying
its own helicopters and submarine
(at additional charge), combined
with some outstanding itineraries worldwide, this product really stands out and is something all agents should look to recommend to their
Fresh out of the box and in pristine condition, Explora I came sailing by and I was there waiting on the quayside to give it the once over.... and wow is she fantastic!
Clearly built and designed for warm weather cruising, Explora I has it all. Incredible outdoor pool, jacuzzi and deck space combined with the very highest quality accommodation, service and food, this relaxed, luxury product is going to be a winner for travel agents. With more ships like her coming soon be sure to tell your clients about this outstanding new cruising and travel experience.
p
gious clients.
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If they say Orange is the new Black
– then easyJet Holidays took it to another level at their recent BOP (Big Orange Party) for the travel trade. John Docherty, their fantastic contact in the North, said they couldn’t have a party without me, so I happily accepted. Orange branded suitcase packed – check, orange feather boa looked out
– check, paracetamol – check!
y
The event was in conjunction with Jumeirah Hotels & Resorts with
Clare Hamilton, Global Sales Manager introducing several of her colleagues representing their properties in locations as varied as The Maldives, Mallorca, Dubai and Paris. The agents enjoyed great presentations on each property for this fabulous hotel group.
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cial secretary excitedly told
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me that a call had come in from tour operating royalty – the legendary Tracy Docherty from If Only. They were having an up-market bash and needed a bit of star quality and was I available?
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That’s all folks. #gregorzbear
50
OCTOBER 2023