SPA ETIQUETTE
HOURS OF OPERATION HEALTH CONCERNS
Serenity Spa is open daily from 09.00 am to 09.00 pm. Guests with high blood pressure, heart conditions,
allergies, pregnancy, or other medical complications
ARRIVAL should consult a doctor before booking spa treatments
Please arrive 15 minutes before your scheduled treatment or using the Serenity Spa facilities. Please notify the spa
time to complete your health assessment form and take receptionists of any existing medical conditions. This will
time to relax in our tranquil surroundings before your ensure your safety before having any treatments.
treatment.
SMOKING AND ALCOHOL
MEETING YOUR PERSONAL SPA THERAPIST Consumption of cigarettes and alcohol is strictly forbidden
Upon your arrival at the Serenity Spa, our receptionist will in any spa environment. Alcohol consumption is not
confirm your spa treatment request. We will then assign advised before any spa treatment or service.
your personal spa therapist. He/she will conduct a brief
consultation before planning your spa regime to ensure CHILDREN
that you get the treatment suitable for you. Please note that the spa is unsuitable for small children
and babies unless receiving treatment from our Kid’s Spa
LATE ARRIVAL Menu, as we try to ensure that all our guests benefit from
If you arrive late for your appointment, you will receive the the tranquil surroundings.
best treatment possible within the remaining appointment
time. Total treatment costs apply. BEHAVIOUR
We do not tolerate any sexual harassment or aggressive
CANCELLATION POLICY behaviour towards our team members; any form of verbal,
We require 5 hours notice for a cancellation or rescheduling physical or sexual harassment will result in legal action.
of any appointment; otherwise, 50% of the price may be
charged to your account, less than”5 hours’ notice”, or a SPA ATTIRE
“No Show” will incur full payment. Your privacy will always be respected. Disposable
underwear is available and should be worn during the
ETIQUETTE treatment. In addition, robes and slippers are provided for
To ensure that everyone enjoys a peaceful atmosphere your comfort.
within the spa, we request all guests to keep noise level to
a minimum and refrain from carrying mobile phones and
other electronic devices.
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Indulge, Energise, Re-Discover and Wake Up to a whole new world!
Welcome to a refreshingly different spa world, one that feels contemporary, pure, and relaxed.
Time is precious, and every moment counts, which is why we’ve created a tailored experience to focus on just what you need, without any hassle or fuss. As a result, at Serenity Spa, you can leave life’s complications behind and enjoy the beauty of simplicity.
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Serenity Spa Treatment Menu
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