BSA 1.2023 Rayong Marriott

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 51 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • (3) Bread options (e.g., brown bread, white bread, whole grain bread white rolls or baguette) • Fresh muffins • (2) Varieties of danish & croissants • Condiments (e.g., butter, margarine, honey) • (3) Varieties of jam • (3) Varieties of juice (e.g., orange, apple, cranberry) • (4) Varieties of tea (e.g., English breakfast, fruit & herbal) • Coffee from a specialty coffee machine • Condiments (e.g., lemon wedges, honey, brown & white sugar, sweetener) • To-go cups Mark No if any of the above criteria is not met EXLNG529 MGS Search OPS-FNB-137 Concierge/Club/Executive Lounge Staffing, Services and Amenities meet standard Q# EXLNG510 Group Executive Lounge/Club Lounge Category / Area To Address Staff Service / Branded Service Points 2 Criteria Concierge/Club/Executive Lounge Staffing, Services and Amenities meet standard Mark N/A if any of the following: • Facility not in place • Area is under complete renovation and not available for guest use • Concierge/Club/Executive Lounge is a licensed concept • Concierge/Club/Executive Lounge is completely closed and not available for guest use • (MH): Hotel has M Club • (DH): Delta Pantry is evaluated Concierge/Club/Executive Lounge services and amenities must minimally include: • Copy services • 32" television Concierge/Club/Executive Lounge staffing requirements must minimally include: • Complimentary assistance available in lounge to assist with reservations, tickets, and information (when staffed) • Lounge attendant on-duty whenever food (not snacks) or liquor services are offered Mark No if any of the above criteria is not met EXLNG510 MGS Search OPS-FNB-036 Concierge/Club/Executive Lounge Evening Food and Beverage meets standard Q# EXLNG512 Group Executive Lounge/Club Lounge Category / Area To Address Brand Promise / Operational Product Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 52 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Criteria Concierge/Club/Executive Lounge Evening Food and Beverage meets standard Mark N/A if any of the following: • Facility not in place • Area is under complete renovation and not available for guest use • Concierge/Club/Executive Lounge is a licensed concept ALL CONTINENTS Concierge/Club/Executive Lounge F&B offering must minimally include: • Minimum hours of operation: o (AP, CALA): Monday - Sunday: 6:30 AM - 10:00 PM o (EMEA): Monday - Sunday: 6:00 AM - 11:00 PM o (US/CAN): ▪ Monday - Thursday: 6:30 AM - 10:00 PM ▪ Friday: 6:30 AM - Check-out time ▪ Sunday: 5:00 PM - 10:00 PM • All day offering consists of non-alcoholic beverages, coffee, tea and light snacks (Min. 1 savory, 1 sweet, 1 fruit) Evening food/beverage must minimally consist of: AP • Evening Cocktails/Alcoholic Beverages for a minimum of (3) hours, no later than 6:00 PM • Evening Food/Hors d’oeuvres for a minimum of (3) hours, no later than 6:00 PM • Cordials and Desserts for a minimum of (2) hours, no later than 8:00 PM • Please review the Premium Club Lounge Guide for further details CALA, US/CAN • Alcoholic beverages: o Utilize the honor bar system or tended bar o (CALA): Complimentary alcoholic beverages o (US/CAN): No complimentary alcoholic beverages o Cocktail service hours: 5:30 PM until closing or throughout the day if lounge is attended • Hors d’oeuvres from 5:30 PM – 7:30 PM (2: 1 hot & 1 cold + whole fresh fruit) • Evening snacks from 7:30 PM until closing: (3) items (sweet & savory) + (2) different types of fruit EMEA • (2) Hours of evening snacks • Alcoholic beverages are being offered for (3) hours in the evenings, where permitted (Beer & Wine Only) Mark No if any of the above criteria is not met EXLNG511 MGS Search OPS-FNB-036 Concierge/Club/Executive Lounge Morning Food and Beverage meets standard Q# EXLNG511 Group Executive Lounge/Club Lounge Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Concierge/Club/Executive Lounge Morning Food and Beverage meets standard Mark N/A if any of the following:

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 53 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Area is under complete renovation and not available for guest use • Concierge/Club/Executive Lounge not in place • Concierge/Club/Executive Lounge is a licensed concept Concierge/Club/Executive Lounge F&B offering must minimally include: • Complimentary breakfast: o (CALA, US/CAN): 6:30 am - 9:00 am, Monday - Friday o (AP): 6:30 am - 10:00 am, 7 days a week o (EMEA): 4 hours of morning snacks per day • Morning food & beverage must minimally offer: o Yogurt o Dry cereal o Scrambled eggs o (AP, EMEA): Cheese o Fresh fruit o Juice o Tea o Coffee o Bakery items/toast Mark No if any of the above criteria is not met EXLNG511 MGS Search OPS-FNB-036 Audible music in Concierge/Club/Executive Lounge Q# EXLNG513 Group Executive Lounge/Club Lounge Category / Area To Address Brand Promise / Design Approach & Aesthetic Points 4 Criteria Audible music in Concierge/Club/Executive Lounge Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Concierge/Club/Executive Lounge not in place • Property is located on Disney property • Property is located in Saudi Arabia or Kuwait Concierge/Club/Executive Lounge music must be audible Mark No if any of the above criteria is not met EXLNG513 MGS Search OPS-FNB-036 OPS-FRO-295B Executive/Club Lounge Cleanliness - Walls/Doors/Ceiling/Windows/Treatments Q# Group Category / Area To Address Points

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 54 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. CABEXLNG003 Executive Lounge/Club Lounge Cleanliness / Low Guest Impact 4 Executive/Club Lounge Condition - Walls/Doors/Ceiling/Windows/Treatments Q# CABEXLNG004 Group Executive Lounge/Club Lounge Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Executive/Club Lounge Cleanliness - Floor Q# CABEXLNG001 Group Executive Lounge/Club Lounge Category / Area To Address Cleanliness / Low Guest Impact Points 4 Executive/Club Lounge Condition - Floor Q# CABEXLNG002 Group Executive Lounge/Club Lounge Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Executive/Club Lounge Cleanliness - Furniture/Equipment/Décor Items Q# CABEXLNG005 Group Executive Lounge/Club Lounge Category / Area To Address Cleanliness / Low Guest Impact Points 4 Executive/Club Lounge Condition - Furniture/Equipment/Décor Items Q# CABEXLNG006 Group Executive Lounge/Club Lounge Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 55 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Restaurant – Breakfast Host/Hostess - If standing in a queue, an attempt to acknowledge the guest was made in a timely manner Q# CABRBG9908 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 MGS Search OPS-FRO-175B OPS-FRO-175 Host/Hostess - Warm welcome/greeting provided Q# CABRBG9901 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 16 MGS Search OPS-FRO-175B OPS-FRO-175 Host/Hostess - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction Q# CABRBG9903 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 4 MGS Search OPS-FRO-175B OPS-FRO-175 Host/Hostess - Well-groomed and professional, wearing a uniform Q# CABRBG9904 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 4 MGS Search OPS-FRO-175B OPS-FRO-175

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 56 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Host/Hostess - Name Tag meets standard Q# REST552 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria Host/Hostess - Name tag meets standard Mark N/A if any of the following: • Area under renovation and not available • Restaurant is a licensed concept • Hotel does not have a restaurant Name tag must minimally contain first name, if worn (AP): It is acceptable for the name tag to list first name, first and last name or just last name Mark No if any of the above criteria is not met REST552 MGS Search OPS-FRO-283 Host/Hostess - The Host escorted the guest to a table and followed proper seating procedures Q# REST504-f Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria Host/Hostess - The Host escorted the guest to a table and followed proper seating procedures Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant The Host must: • Escort the guest to the table at a comfortable pace • Confirm that the table is to the guest's satisfaction • Explain the menu and buffet options (as available) Mark No if any of the above criteria is not met REST504-f MGS Search OPS-FNB-025 Host/Hostess - Guest name used during the experience, when known Q# CABRBG9902 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 57 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. MGS Search OPS-FRO-175B OPS-FRO-175 Host/Hostess - Further assistance offered to the guest Q# CABRBG9905 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 2 MGS Search OPS-FRO-175B OPS-FRO-175 Host/Hostess - Warm and sincere closing offered, and appreciation demonstrated Q# CABRBG9906 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 4 MGS Search OPS-FRO-175B OPS-FRO-175 Host/Hostess - The overall experience met guest expectations and was free of negative detractors Q# CABRBG9907 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 0 MGS Search OPS-FRO-175B OPS-FRO-175 Server - The Host greeted the guest with coffee service within one minute of seating Q# REST508 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria Server - The Host greeted the guest with coffee service within one minute of seating Mark N/A if any of the following: • Area is under complete renovation and not available for guest use

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 58 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Restaurant is a licensed concept • Hotel does not have a restaurant The Host must: • Greet the guest within (1) minute of seating • Approach the table with coffee service in-hand o (AP, EMEA): It is acceptable if individual coffee servings are freshly brewed from a machine or specialty coffee (e.g., Americano, cappuccino, espresso) is offered Mark No if any of the above criteria is not met REST508 MGS Search OPS-FNB-025 Server - Warm welcome/greeting provided Q# CABRS9901 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 16 MGS Search OPS-FRO-175B OPS-FRO-175 Server - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction Q# CABRS9903 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 4 MGS Search OPS-FRO-175B OPS-FRO-175 Server - Well-groomed and professional, wearing a uniform Q# CABRS9904 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 4 MGS Search OPS-FRO-175B OPS-FRO-175 Server - Name Tag meets standard

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 59 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# REST553 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria Server - Name Tag meets standard Mark N/A if any of the following: • Area under renovation and not available • Restaurant is a licensed concept • Hotel does not have a restaurant • Individual previously encountered during the same day Name tag must minimally contain first name, if worn (AP): It is acceptable for the name tag to list first name, first and last name or just last name Mark No if any of the above criteria is not met REST553 MGS Search OPS-FRO-283 Server - The Host offered to take beverage order Q# REST509 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria Server - The Host offered to take beverage order Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant The Host must: • Leave the coffee pot on the table with the guest, if applicable • Offer and pour coffee as appropriate • Take beverage order if coffee is declined Mark No if any of the above criteria is not met REST509 MGS Search OPS-FNB-025 Hot tea service included a selection of teas, pot of hot water, offer of condiments Q# REST510 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria Hot tea service included a selection of teas, pot of hot water, offer of condiments

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 60 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant • Guest did not order tea and the set-up could not be viewed at another guest's table Mark No if the hot tea service does not meet any of the requirements REST510 MGS Search OPS-FNB-025 A La Carte Breakfast Delivery Time meets standard Q# REST550 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria A La Carte Breakfast Delivery Time meets standard Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant • Restaurant offers a buffet (hot or cold) A la carte items must be delivered within: • (15) minutes of ordering o Unless a specific item is marked on the menu that it requires more time Mark No if the above criteria is not met REST550 MGS Search OPS-FNB-072 Server - Service at the Table During Breakfast meets standard Q# REST512 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 4 Criteria Server - Service at the Table During Breakfast meets standard Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant The Host must: • Offer/suggest refills • Remove empty plate, serviceware and debris

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 61 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Mark No if any of the above criteria is not met REST512 MGS Search OPS-FNB-025 Server - The Host Created a Personal Connection Q# REST547 Group Restaurant – Breakfast Category / Area To Address Staff Service / Branded Service Points 4 Criteria Server - The Host Created a Personal Connection Mark N/A find any of the following: • Dining room is under complete renovation and not available for guest use • Hotel does not have a dining room • Restaurant is a licensed concept The Host must Create a Personal Connection (e.g., inquiring about the nature of visit, asking about travel experience, asking about the guest's travel origin, staying focused on the guest at hand, inquiring about any special dietary needs or requests, following up on answers to questions, avoids Host to Host conversations) during the interaction Mark No if the Host did not Create a Personal Connection during interaction REST547 MGS Search OPS-FRO-175 Server - The Host Responds to Cues Q# REST548 Group Restaurant – Breakfast Category / Area To Address Staff Service / Branded Service Points 4 Criteria Server - The Host Responds to Cues Mark N/A find any of the following: • Dining room is under complete renovation and not available for guest use • Hotel does not have a dining room • Restaurant is a licensed concept The Host must Respond to Cues by being aware of guest's verbal and non-verbal cues and customizing the interaction appropriately without being prompted or asked Examples include: • Tailoring food and beverage offerings to the guest (e.g., groups, single diners, business meetings) • Offering personal reflections, recommendations related to request for local area or hotel information • Offering assistance with services and information unrelated to food and beverage • Offering appropriate condiments without prompting • Suggesting technology solutions related to guest activity (e.g., charging, printing) Mark No if the Host did not Respond to Cues during interaction

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 62 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. REST548 MGS Search OPS-FRO-175 Drip/Brewed coffee “to go” cup and lid offered during the interaction Q# REST546 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 4 Criteria Drip/Brewed coffee “to go” cup and lid offered during the interaction Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant • Drip/Brewed coffee not ordered during breakfast If drip/brewed coffee is ordered during breakfast, the Host must: • Offer drip/brewed coffee “to go” cup and lid Mark No if any of the above criteria is not met REST546 MGS Search OPS-FNB-025 MH Breakfast Service Server - The check was accurate when presented to the guest Q# REST513 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria Server - The check was accurate when presented to the guest Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant • Restaurant does not present a check If a check is presented, it must be: • Accurate • For Buffet Service - presented after the guest returns from the buffet • For A La Carte Service - placed on table after entree is served Mark No if any of the above criteria is not met REST513

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 63 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. MGS Search OPS-FNB-025 Server - Guest name used during the experience, when known Q# CABRS9902 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 4 MGS Search OPS-FRO-175B OPS-FRO-175 Server - Further assistance offered to the guest Q# CABRS9905 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 2 MGS Search OPS-FRO-175B OPS-FRO-175 Server - Warm and sincere closing offered, and appreciation demonstrated Q# CABRS9906 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 4 MGS Search OPS-FRO-175B OPS-FRO-175 Server - The overall experience met guest expectations and was free of negative detractors Q# CABRS9907 Group Restaurant – Breakfast Category / Area To Address Staff Service / Core Service Points 0 MGS Search OPS-FRO-175B OPS-FRO-175 Breakfast Table Setting meets standard, is clean and in good condition

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 64 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# REST506 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria Breakfast Table Setting meets standard, is clean and in good condition Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant Tables and place settings must minimally be set with: • Salt and pepper • Sugar caddy o (AP, CALA, EMEA): Sugar and sugar substitute o (US/CAN): Sweet 'N Low or equivalent, Equal or equivalent, Splenda or equivalent and sugar • Simple napkin fold • Cup with saucer or mug Table and table setting must be clean and in good condition Mark No if any of the above criteria is not met REST506 MGS Search OPS-FNB-025 The overall restaurant was kept clean and tidy Q# REST519 Group Restaurant – Breakfast Category / Area To Address Staff Service / Touchpoint Service Points 2 Criteria The overall restaurant was kept clean and tidy Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant The restaurant must: • Clear/bus tables in a timely fashion • Reset tables in a timely fashion Mark No if during the guest's visit the restaurant was not properly maintained REST519 MGS Search OPS-FNB-025 Two or Three-Meal Restaurant Hours of Operation meets standard

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 65 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# B528 Group Restaurant – Breakfast Category / Area To Address Brand Promise / Operational Product Points 4 Criteria Two or Three-Meal Restaurant Hours of Operation meets standard Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Hotel does not have a restaurant Two or Three Meal a Day Restaurants must be minimally operated between: AP • Breakfast (City) o Weekday: 6:30 AM - 10:00 AM o Weekend: 7:00 AM - 10:00 AM • Breakfast (Resorts) o Daily: 7:00 AM - 11:00 AM • Lunch through the restaurant is optional if lunch service is available in another outlet in the hotel (e.g., coffee shop, café, bar) • Dinner o Daily: Minimum (3) hours CALA, US/CAN • Breakfast o Weekday: 6:30 AM - 10:00 AM o Weekend: 7:00 AM - 10:00 AM • Lunch o (CALA): Lunch must be offered at a three-meal restaurant o (US/CAN - Non-resort hotels only): Based on market conditions, service through the restaurant is optional if lunch service is available in another outlet in the hotel (e.g., coffee shop, cafe, bar) • Dinner o Daily: 5:00 PM - 10:00 PM EMEA • Breakfast o Minimum (4 )hours o Restaurant cannot open later than 7:30 AM • Lunch o Optional (unless required by local authorities) ▪ If available, restaurant must minimally open for (2.5) hours • Dinner o Minimum (4.5) hours Mark No if any of the above criteria is not met B528 MGS Search OPS-FNB-047 Breakfast Buffet Cooking Station meets standard (CALA, EMEA, US/CAN) Q# REST521 Group Restaurant – Breakfast Category / Area To Address Brand Promise / Operational Product Points 2

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 66 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Criteria Breakfast Buffet Cooking Station meets standard (CALA, EMEA, US/CAN) Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant • Restaurant does not offer a breakfast buffet cooking station • Restaurant does not offer a breakfast buffet • Property is located in AP Cooking station must minimally include eggs and omelets cooked to order Omelet station signage must be present and include: • Cured ham and aged cheddar • Local omelet, hotel developed • Egg white omelet, hotel developed The omelet station must offer the following: • (3) Meats • (3) Cheeses • (5) Vegetables Mark No if any of the above criteria is not met REST521 MGS Search OPS-FNB-025 A la carte Breakfast Availability meets standard Q# REST551 Group Restaurant – Breakfast Category / Area To Address Brand Promise / Operational Product Points 2 Criteria A la carte Breakfast Availability meets standard Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant The restaurant must offer an a la carte breakfast menu, even if a buffet (hot or cold) is offered Mark No if the above criteria is not met REST551 MGS Search OPS-FNB-072 Healthy food options must be noted on menu Q# Group Category / Area To Address Points

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 67 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. REST531 Restaurant – Breakfast Brand Promise / Operational Product 4 Criteria Healthy food options must be noted on menu Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant Breakfast menu must minimally include: • (4) Items with 500 calories or less • Calories listed next to description of these (4) items Mark No if any of the above criteria is not met REST531 MGS Search OPS-FNB-025 Menu Development Guidelines Breakfast Menus, Omelet Station Signage and Buffet Identifiers meet standard (US/CAN) Q# REST544 Group Restaurant – Breakfast Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Breakfast Menus, Omelet Station Signage and Buffet Identifiers meet standard (US/CAN) Mark N/A if any of the following: • Hotel is located in AP, CALA, EMEA • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant Breakfast menus, omelet station signage, buffet identifiers must be professional in appearance Breakfast menus, omelet station signage and/or buffet identifiers must be: • Not photocopied • Professional in appearance Clear and legible handwritten signs are acceptable Mark No if any of the above criteria is not met REST544 MGS Search OPS-FNB-091 Kids menu must be available

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 68 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# REST533 Group Restaurant – Breakfast Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Kids menu must be available Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Hotel does not have a restaurant A kids menu must be available Mark No if any of the above criteria is not met REST533 MGS Search OPS-FNB-066 Breakfast Buffet meets standards (AP, EMEA) Q# CABRB019 Group Restaurant – Breakfast Category / Area To Address Brand Promise / Operational Product Points 16 Criteria Breakfast Buffet meets standards (AP, EMEA) Mark N/A if you find any of the following: • Hotel does not have the facility on premises • Area is under complete renovation and not available for guest use • Restaurant is a licensed concept • Restaurant does not offer a breakfast buffet • Hotel located in CALA, US/CAN AP Breakfast buffet minimally includes: • (6) Cereals • (3) Fresh Juice • (3) Milk (e.g., Whole, Skim, Soy) • (3) Yogurt • (3) Cold Cuts • (5) Cheese • (10) Bread/rolls • (2) Gluten free bread/pastries/muffins • Egg station • Pancake, Waffle, French toast station (daily rotation of these stations) • Noodle bar • Salad bar EMEA • (4) Hot Breakfast Dishes o (3) Savory, including (1) Egg Dish o (1) Sweet • (6) Cereals o (1) Gluten-Free

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 69 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • (2) Muesli / Granola • (1) Muesli Soaked or Oatmeal • (6) Cereals Condiments (Nuts, Dried Fruits, Seeds) • (3) Juice • (3) Milk o (1) Non-Dairy • (2) Yogurt • (6) Fruit o (3) Cut o (2) Whole o (1) Salad or Compote • (3) Cold Cuts o (1) Non-Pork • (4) Cheese o (2) Sliced o (2) Whole or Spread • (2) Bread Toast • (1) Gluten-free Bread • (2) Bread Loafs • (1) Croissant • (3) Danishes / Pastries • (2) Rolls • (1) Salad • (1) Raw Vegetable or Spread • (1) Condiments or Dressings Mark No if any of the above criteria is not met CABRB019 MGS Search OPS-FNB-025 EMEA Breakfast Program

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 70 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Restaurant – Facility Disposable Food & Beverage Containers meet standard Q# CABBOH030 Group Restaurant – Facility Category / Area To Address MI Initiatives / Fulfillment Points 4 Criteria Disposable Food & Beverage Containers meet standard Mark N/A if no disposable food and/or beverage containers were observed Disposable food and beverage containers including plates, bowls, mugs, cups, saucers, and serving trays (food service containers), must not be made of expanded/injected molded foam, also known as polystyrene or Styrofoam® Note: This does not apply to coffee cup lids, forks, knives, or spoons, as there are no viable options for this product line today. When reusable materials are not an option, products must meet one of the following criteria: • Be compostable in a commercial composting system • Be recyclable (unless hotel is located in a locale with single-use plastic ban legislation) Mark No if polystyrene (i.e. Styrofoam®) disposable products are used throughout food and beverage service and packaging (plates, bowls, cups, and to go containers) CABBOH030 MGS Search OPS-SUS-014 Restaurant Cleanliness - Walls/Doors/Ceiling/Windows/Treatments Q# CABREST003 Group Restaurant – Facility Category / Area To Address Cleanliness / High Guest Impact Points 4 Restaurant Condition - Walls/Doors/Ceiling/Windows/Treatments Q# CABREST004 Group Restaurant – Facility Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Restaurant Cleanliness - Floor Q# CABREST007 Group Restaurant – Facility Category / Area To Address Cleanliness / High Guest Impact Points 4 Restaurant Condition - Floor Q# CABREST008 Group Restaurant – Facility Category / Area To Address Maintenance & Upkeep / High Guest Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 71 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Impact Restaurant Cleanliness - Furniture/Equipment/Décor Items Q# CABREST005 Group Restaurant – Facility Category / Area To Address Cleanliness / High Guest Impact Points 4 Restaurant Condition - Furniture/Equipment/Décor Items Q# CABREST006 Group Restaurant – Facility Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 72 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Service General Warm welcome/greeting provided Q# CABGEN9901 Group Service General Category / Area To Address Staff Service / Core Service Points 16 MGS Search OPS-FRO-175B OPS-FRO-175 Well-groomed and professional, wearing a uniform Q# CABGEN9904 Group Service General Category / Area To Address Staff Service / Core Service Points 4 MGS Search OPS-FRO-175B OPS-FRO-175 Additional Warm welcome/greeting provided Q# CABGEN9914 Group Service General Category / Area To Address Staff Service / Core Service Points 16 MGS Search OPS-FRO-175B OPS-FRO-175 The overall experience met guest expectations and was free of negative detractors Q# CABGEN9907 Group Service General Category / Area To Address Staff Service / Core Service Points 0 MGS Search OPS-FRO-175B OPS-FRO-175 Hotel General - All Name Tags meet standard

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 73 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# GEN503-ui Group Service General Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Hotel General - All Name Tags meet standard Name tags must minimally: • Include Hosts' first name • Not have MH brand logo (AP): It is acceptable for the name tag to list first name, first and last name or just last name It is acceptable for: • Contract labor Hosts to wear a different name tag • Multiple Marriott (other brands) logo's to be present at co-located hotels • Culinary/stewarding/specialty restaurant Hosts to not wear name tags It is acceptable if Service Pins/Icons are: • Worn in addition to the name tag • Incorporated on name tag Mark No if any of the following: • Cleanliness or condition issues • Name tag does not have first name • Name tag has MH logo present, unless co-located • Name tag not worn GEN503-ui MGS Search OPS-FRO-283 Host Made it Brilliant at least one time during the stay Q# GEN506 Group Service General Category / Area To Address Staff Service / Branded Service Points 2 Criteria Hosts Made It Brilliant at least one time during the stay A Host must minimally Make it Brilliant at least one time during the stay Making it Brilliant is defined as going above and beyond, creating an experience that is: • Memorable enough to want to share it with others after the visit • More than what a guest expects Examples of Making it Brilliant include: • Guest has running clothes and shoes laid out in the Guestroom. Housekeeper leaves a printed local running map on running shoes in the Guestroom. • Guest remarks on how much they enjoyed a dish or cocktail served in the restaurant or Concierge Lounge. Chef or other restaurant/Concierge Lounge Host provides a copy of the recipe for the dish or cocktail to the guest before they leave the outlet. • Guest is overheard talking about the location they will be driving to the next time they take their car out of the garage. Hosts place printed directions to the mentioned destination in the car prior to the valet bringing the car for the guest. • Guest expresses concern about a personal situation and Host leaves a personal note expressing

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 74 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. empathy about the situation in the Guestroom. Mark No if the Host did not Make it Brilliant at least one time during the stay GEN506 MGS Search HR-021

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 75 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Bedroom Entry door safety features are fully functional Q# CABFLS049 Group Bedroom Category / Area To Address MI Initiatives / Safety & Security Points 0 Criteria Entry door safety features are fully functional All Guest room/suite entry doors must have: • A single mortise lock with: o Automatic deadbolt o One releasing operation to retract deadbolt and latch • Evacuation graphics o Must be displayed on the back of the door, with the exception of panel or glass doors, in which case the sign may be on the wall adjacent to the door o Entry doors that open directly to the exterior/outside are not required to have evacuation graphics posted • Secondary locking device/privacy latch (e.g., chain latch, night latch, additional deadbolt) o (AC - JV Hotels): A secondary locking device is not required • Self-closing device (must be functional, if present) • View port For Practice Audits only Marriott will check the following criteria in addition to the above: Determine if entry door is self-closing or not Check all self-closing doors in the following manner: • Attempt the following steps once for each door: o Open door 90 degrees o Release door o Door must close and latch/lock on first attempt o Engage deadbolt and secondary locking device ▪ If signage indicates presence of an automatic deadbolt, deadbolt must automatically engage o Open door to ensure deadbolt and secondary locking device/privacy latch operates properly ▪ Deadbolt must retract upon turning the door handle to open the door o Look through the view port to ensure visibility o Inspect door to ensure no kick-down or other device is installed that holds door open, defeating self-closer Check all doors without self-closing devices in the following manner: • Attempt the following steps for each door: o Engage deadbolt and secondary locking device/private latch ▪ If automatic deadbolt present, verify deadbolt engaged o Open door to ensure deadbolt and secondary locking device/private latch operates properly ▪ Deadbolt must retract upon turning the door handle to open the door o Look through the view port to ensure visibility/functionality o Inspect door to ensure no kick-down or other device is installed that holds door open, defeating self-closer It is acceptable for view port to not have an operational cover if the viewport cannot be easily removed from the corridor side of the door. Mark No if any of the above criteria is not met CABFLS049

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 76 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. MGS Search RSK-FRP-006 OPS-HKP-094 Smoke detector functional Q# CABFLS048 Group Bedroom Category / Area To Address MI Initiatives / Safety & Security Points 0 Criteria Smoke detector functional Mark N/A if any of the following: • No mechanism to test • Smoke detector will activate the total hotel alarm system if tested Check that smoke detector is present Ask if testing the smoke detector will activate the hotel alarm system: • If YES, DO NOT TEST - Mark N/A • If NO, continue testing and push test button, listen for the alert NOTE: Testing may cause the hotel alarm/pre-alarm/fire panel system to activate Mark No if any of the following: • Smoke detector does not sound alarm when tested • Smoke detector missing CABFLS048 Closet Amenities meet standard Q# BD501 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Closet Amenities meet standard Mark N/A if checking an Occupied room Closet must minimally include: • Hangers o (6) Open-hook hangers o (4) Hangers with clips o If robe(s) is hung in closet, robe hanger(s) is in addition to number specified here • (US/CAN): (1) Laundry bag • (US/CAN): (1) Laundry ticket • (AP, CALA, EMEA): (2) Laundry bags • (AP, CALA, EMEA): (2) Laundry tickets • (1) Luggage rack or luggage bench • (AP): o Non-resort: (1) pair of slippers per bed o Resort: (2) pairs of slippers Closets in Suites/Club level rooms must minimally include (Does not apply to standard guestrooms in All Suite

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 77 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Properties): All amenities listed above plus: • (CALA: Suites): Shoe horn • (EMEA): Shoe mitt Mark No if any of the above criteria is not met BD2204 MGS Search OPS-HKP-094 Laundry/Dry Cleaning Service meets standard Q# GENF501 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Laundry/Dry Cleaning Service meets standard AP, MEA Hotel must offer same day guest laundry / valet service (7) days per week (Monday - Sunday) CALA, EUR, US/CAN Hotel must minimally offer same day guest laundry / valet service (5) days per week (Monday - Friday) Mark No if Laundry/Dry Cleaning services are not available as shown above GENF501 MGS Search OPS-HKP-091B Ironing Amenities meet standards Q# BD518 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Ironing Amenities meet standards Mark N/A if checking an Occupied Ready suite Ironing amenities must minimally include in guestroom closet: AP, EMEA, US/CAN • Iron o Iron must be auto shut-off

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 78 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Ironing board and cover OR • Handheld steamer o If steamer is present, irons and ironing boards with covers must be available upon guest request o (AP): Steamer must be placed in bag or a box CALA • Iron and ironing board with cover or steamer must be available upon request Mark No if any of the above criteria is not met BD518 MGS Search OPS-HKP-094 Robes and Slippers are present Q# BD509 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Robes and Slippers are present Mark N/A if: • Standard guest room is evaluated (including all-suites properties) • (US/CAN): Club/Concierge/Executive room is evaluated at a non-resort property Hotel/Resort must ensure that each guest room closet contains robes and slippers as follows: AP, CALA, EMEA • Non-resort Executive/Suites o (1) Robe o (1) Pair of slippers • Resort Executive/Suites o (2) Robes o (2) Pairs of slippers US/CAN • Non-resort properties (Suites, with the exception of standard guest rooms in all-suites properties) o (1) Robe ▪ Bathrobes are not required in standard guest rooms but are to be available upon request o (1) Pair of slippers per bed • Resort properties (Concierge/Executive/Club/Suites, with the exception of standard guest rooms in all-suites properties) o (2) Robes ▪ Bathrobes are not required in standard guest rooms but are to be available upon request o (2) Pairs of slippers Mark No if any of the above criteria is not met BD509

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 79 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. MGS Search OPS-HKP-094 In-room Safe meets standard Q# BD506 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria In-room Safe meets standard Mark N/A if hotel is a US/CAN non-resort hotel An in-room safe is minimally required in: • AP, CALA, EMEA • US/CAN resorts Mark No if in-room safe is not present BD506 MGS Search OPS-HKP-094G Coffee Equipment meets standard Q# BD516 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 4 Criteria Coffee Equipment meets standard Coffee equipment must minimally include the following: AP, MEA • (1) Coffee maker OR (1) kettle • (2) Mugs CALA • (1) Electric kettle or single cup brewer (e.g., CV1, Keurig) • (2) Disposable cups, wrapped • (2) White sip-through lids • (2) Wood or plastic stir sticks, wrapped • (1) Wooden Box or tray EUR • (1) Electric kettle • (2) Mugs, matching in color • (2) Napkins • (2) Coasters • (2) Stir sticks (wood or plastic), or spoons US/CAN • Single cup brewer (e.g., CV1, Keurig)

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 80 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • (2) Disposable cups, wrapped • (2) White sip-through lids • (2) Wood stir sticks, wrapped • (1) Wooden Box Mark No if any of the above criteria is not met BD516 MGS Search OPS-HKP-094Y Coffee Products meet standard Q# BD517 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 4 Criteria Coffee Products meet standard Coffee products must minimally include the following items: US/CAN • Coffee o (1) Decaffeinated packet o (1) Regular packet • Tea, Taylor's of Harrogate or better: o (1) English Breakfast o (1) Organic Chamomile • Condiments: o (2) UHT (ultra high temperature) pasteurized shelf stable creamers o (4) Sugar packets o (2) Sweet 'N Low, or equivalent o (2) Equal, or equivalent o (2) Splenda, or equivalent It is acceptable for Canadian hotels to utilize equivalents to the artificial sweeteners and tea listed above CALA • Coffee o (1) Decaffeinated packet o (1) Regular packet • Tea: o (2) English Breakfast or black tea o (2) Herbal tea • Condiments: o (2) UHT (ultra high temperature) pasteurized shelf stable creamers ▪ It is acceptable for hotels to use cream sticks when UHT is not available in the market. Milk or cream might not be available for hotels located in Venezuela o (4) Sugar packets o (2) Sweet 'N Low, or equivalent o (2) Equal, or equivalent o (2) Splenda, or equivalent It is acceptable for hotels to have a total of (4) artificial sweeteners if above brand name sweeteners are not available EUR • (2) Soluble regular coffee • (2) Decaffeinated coffee • (4) Tea envelopes, variety

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 81 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Condiments: o (2) White Sugar sticks o (2) Brown Sugar sticks o (2) Sweetener sticks o (2) Milk or creamer sticks AP, MEA • (4) coffee packets in filter OR (4) instant coffee sachets o (2) regular coffee o (2) decaffeinated coffee • (MEA): (2) Individual packaged breakfast teas & (2) individual packaged herb teas • (AP): (2) Individual packaged breakfast teas & (2) individual packaged Chinese (Oolong or Jasmine) or Japanese (Green) teas Mark No if any of the above criteria is not met BD517 MGS Search OPS-HKP-094Y Bottled Water meets standard Q# BD520 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Bottled Water meets standard Mark N/A if in CALA, EMEA, US/CAN and Concierge Room/Suite not evaluated Water must minimally be provided as follows: CALA, EMEA, US/CAN • Concierge/Suite rooms: (1) Bottle of water, complimentary AP • (2) Bottles of Water ALL REGIONS It is acceptable if hotels offer water for sale, in addition to complimentary water Mark No if any of the above criteria is not met BD520 MGS Search OPS-HKP-094T Ice Bucket Set-up meets standard Q# BD519 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 82 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Criteria Ice Bucket Set-up meets standard Guest room must minimally have: • (1) Ice bucket with plastic bag and lid o (AP, CALA, EMEA): If ice is available through room service, a notice indicating such must be provided in place of the ice bucket, bag and lid • (2) Coasters • (2) Glasses o Inverted on coasters except when using stan caps o Not wrapped • (1) Tray o (AP): It is acceptable if items are placed in a drawer/compartment without a tray Mark No if any of the above criteria is not met BD519 MGS Search OPS-HKP-094R Guest Services Directory meets standard Q# BD512 Group Bedroom Category / Area To Address Brand Promise / Branded Product Points 2 Criteria Guest Services Directory meets standard Guest Services Directory must minimally: • Be present • Be in Brand Voice, including: o Template and correct style o Cover artwork may vary o (AP): It is acceptable to use a binder style GSD o Current brand logo o It is acceptable for dual language directory to not have brand logo Electronic Guest Services Directory on the television is acceptable only if: • Hotel is using new Guestroom Entertainment (GRE) platform • Directory is in Brand Voice Mark No if any of the above criteria is not met BD512 MGS Search OPS-HKP-094E Brand Collateral and Reading Materials meet standard Q# BD521-i Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 83 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Criteria Brand Collateral and Reading Materials meet standard The following items must minimally be present: • DND/Privacy Please o It is acceptable for other verbiage to be used (e.g., later please, privacy) o Electronic version is acceptable (brand voice not required) • (US/CAN): "ShopMarriott" catalog • (Resorts): Activity guide (unless distributed at Front Desk) Mark No if any of the above criteria is not met BD521-i MGS Search OPS-HKP-094E OPS-HKP-094 Television meets standard Q# BD508 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Television meets standard Guestroom/suite must minimally include (1) television: • Flat panel HDTV • (1) Remote control • Screen size: o Standard guest room - 32 inches (81.3 cm) o Suites - 42 inches (106.7 cm) o Upon replacement June 2014 or later: ▪ Renovation - 55” (139.7 cm) ▪ Television replacement only ▪ (AP, CALA, EUR, US/CAN): 48” – 55” (121.92 cm – 139.7 cm) ▪ (MEA): 49” – 55” (124.46 cm – 139.7 cm) Mark No if any of the above criteria is not met BD508 MGS Search OPS-FRO-069 Telephones meet standard Q# BD511 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Telephones meet standard

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 84 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Guest room must minimally have (1) telephone, including: • Message waiting light • Voice mail button • Speed dial button programmed for guest service • Visible cords neatly bound • (US/CAN) Faceplate, if present, must minimally have: o Dialing instructions or long distance surcharge information ▪ Reference to Guest Service Directory acceptable o Emergency dialing information (e.g., 911) visible on the phone faceplate or a sticker ▪ It is acceptable for the telephone to have additional emergency dialing information programmed and listed (e.g., 9-911) but only if 911 is primarily listed and functional Mark No if any of the above criteria is not met BD511 MGS Search OPS-HKP-094Q Note Pad and Pen meet standards Q# BD522 Group Bedroom Category / Area To Address Brand Promise / Branded Product Points 2 Criteria Note Pad and Pen meet standards Mark N/A if the hotel is located in the province of Quebec The following must minimally be present in current brand voice: • (2) Note cards o (AP) It is acceptable to use note pad in place of note cards • (1) Pen o (AP) It is acceptable to use pencils in place of pens Mark No if any of the above criteria is not met BD522 MGS Search OPS-HKP-094W Guest Room Recycling meets brand standard Q# CABBD051 Group Bedroom Category / Area To Address MI Initiatives / Fulfillment Points 4 Criteria Guest Room Recycling meets brand standard Mark N/A if: • Hotel brand is PH • Hotel brand is TRB and recycling bin not present Guest room recycling must minimally include:

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 85 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Recycling bin or recycling portion of split waste/recycling bin o Recycling bin/portion meets brand specification o (All brands except ED): Recycling bin/portion is labeled with image(s) depicting each type of material being recycled (e.g., paper, glass) Ask associate to: • Using the Guestroom Recycling Exemption - Exception Tracker in the Compliance tab of the Serve 360 Resources & Tools page on MGS, enter/search for the hotel's MARSHA code • If property has an approved exemption/exception, please follow instructions in Excel spreadsheet Mark No if property: • Is on Excel spreadsheet and does not meet instructed criteria in the spreadsheet • Is not on Excel spreadsheet and does not meet the question criteria CABBD051 MGS Search OPS-SUS-020 Guest Room Recycling MGS Page (Labels) Book of Mormon and Bible meet standard Q# CABBD004 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Book of Mormon and Bible meet standard Mark N/A if: • Country is located on exceptions list • Hotel brand is ED, MX or W The following items must be present: • Bible • Book of Mormon It is acceptable in countries or markets where providing these books may not be appropriate to provide a card that directs guests to contact guest services for religious books Mark No if any of the above is not met CABBD004 MGS Search OPS-HKP-094P Alarm Clock meets standard Q# CAB4BD004 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 86 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Criteria Alarm Clock meets standard Mark N/A if Alarm Clock is not present If present, Alarm Clock must minimally be: • Set with the correct time (within 2 minutes) • Alarm is in OFF position for vacant ready rooms (AP): As of January 1, 2022, for new-builds, conversions and renovations: • Each guest room must have a sound system/sound bar or Bluetooth speaker o Sound system must be in the living room/parlor area, when present Mark No if any of the above criteria is not met CAB4BD004 MGS Search OPS-HKP-094A Bedside Power meets standard Q# CABBD046 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Bedside Power meets standard Each guestroom must minimally have/be: • (1) AC power outlet • (1) USB power port • Readily accessible to the guest (i.e., not behind the night stand & not moving furniture to access) It is acceptable if a hotel has a separate stand-alone charging device placed bedside or offers these outlets bedside via a lamp or alarm clock Mark No if any of the above criteria is not met CABBD046 MGS Search OPS-HKP-094A Bedding meets standard (CALA, CAN, EMEA) Q# BD523 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Bedding meets standard (CALA, CAN, EMEA) Mark N/A if hotel is located in AP, US Bedding must include duvet and full duvet cover (use of triple sheeting is not acceptable)

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 87 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Bedding linens must not have competitor (non-Marriott) labels Mark No if any of the above criteria is not met BD523 MGS Search OPS-HKP-094 Bedding meets standard (US) Q# BD524 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Bedding meets standard (US) Mark N/A if hotel is located in AP, CALA, CAN, EMEA Bedding must include duvet and full duvet cover (use of triple sheeting is not acceptable) • It is acceptable to use a hybrid/fusion duvet cover Bedding linens must not have competitor (non-Marriott) labels Mark No if any of the above criteria is not met BD524 MGS Search OPS-HKP-094C Pillows meet standard Q# BD515 Group Bedroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Pillows meet standard Mark N/A if room has been "pre-blocked" with a special request for pillows and documentation provided Pillows must be present and include: • Pillowcases • Pillow covers/protectors • King beds: o (4) King size • Queen beds: o (4) Queen size • Double beds: o (4) Standard size o (AP): (2) King size is also acceptable • Twin/Super Twin: o (2) Standard size • (AP): (2) Natural fill and (2) synthetic pillows per bed, or (1) and (1) for double/twin beds

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 88 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • (CALA, EMEA, US/CAN): All pillow fill must be natural Mark No if any of the above criteria is not met BD515 MGS Search OPS-HKP-094C Bedroom Condition - Pillow Age Q# CABBD048 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Criteria Bedroom Condition - Pillow Age Pillows must be replaced within the required timeframe: • Natural/Feather pillows must be dated within the last 5 years based on the manufacturer’s tag • Eco/Synthetic pillows must be dated within the last 3 years based on the manufacturer’s tag When evaluating the manufacturer’s tag, the below parameters must be followed: • Pillows without a pre-printed date on the manufacturer’s tag OR without a manufacturer-attached “date in service” (i.e., hole punch or pen mark over month/year) tag are not acceptable • Pillow tag may have a place to indicate the date a pillow went into use (i.e., hole punch or pen mark over month/year) • Un-punched/unmarked tag defaults to manufacturer’s pre-printed date • An unclear punch/mark defaults to the older date • Future punched dates are not acceptable For 2023: Eco/Synthetic pillows purchased between 2019-2021 may be dated within the last 4 years based on the manufacturer tag (i.e., one year extension). For 2023: Natural/Feather pillows purchased between 2017-2021 may be dated within the last 6 years based on the manufacturer tag (i.e., one year extension). (AP, MEA): It is acceptable if pre-printed date on manufacturers tag indicates up to 3 months past the expiration to allow for "shelf life" meaning a pillow is created, but not put into use (EUR, US/CAN): It is acceptable if pre-printed date on manufacturers tag indicates up to 6 months past the expiration to allow for "shelf life" meaning a pillow is created, but not put into use Mark No if any of the above criteria is not met CABBD048 MGS Search OPS-HKP-094C Bedroom Condition - Pillow Fold Test Q# CABBD002 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 89 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Criteria Bedroom Condition – Pillow Fold Test With the pillow case and protector removed, conduct pillow fold test on all pillows on bed that was evaluated Conduct pillow test on a hard surface Do not conduct pillow test on decorative pillows To complete the pillow fold test: • Place pillow on a flat surface • Place both hands palms up, under each end of the pillow o Make sure hands are 2 inches from the end of the pillow when folding • Fold one hand on top of the other, but do not push down • Hold for a count of 3 seconds and then release by removing hands • If your pillow opens flat within 8 seconds, it will pass the test • If your pillow does not open flat within 8 seconds, it will not pass the test Mark No if pillow does not open flat within 8 seconds CABBD002 MGS Search OPS-HKP-094C Bedroom/Bathroom Odor is neutral Q# CABBD014 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Cleanliness - Doors/Walls/Baseboards/Mirrors/Artwork Q# CABBD015 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Doors/Walls/Baseboards/Mirrors/Artwork Q# CABBD016 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Ceiling Q# CABBD017 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Ceiling Q# CABBD018 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 90 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Bedroom Cleanliness - Flooring/Carpet Q# CABBD019 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Criteria Bedroom Cleanliness - Flooring/Carpet Dampen a washcloth slightly To dampen cloth: • Take a clean white washcloth and unfold it completely • With sink stopper engaged, fill sink with 1 inch of water • Let water drain completely out of sink • Use open clean white washcloth to dry sink • Washcloth should be only slightly damp • Fold washcloth into quarters Ensure all the drapes/blackouts are opened and all lights are turned on To complete carpet test/hard surface floor test: • Position yourself in a high traffic area away from the main entry • Place your back towards the window/sliding glass door • Kneel and with medium pressure take 5 swipes 12 inches long in same area with a back and forth motion • While kneeling, hold washcloth at arm's length to evaluate washcloth It is acceptable for carpet dyes/colors transfer on washcloth if it is the only item clearly visible (e.g., dirt is not present) You must use a separate clean, white, dry washcloth for each room/suite Check underneath the beds (if applicable) Check carpet, carpet base, hard surface floor and transition strip Mark No if any of the following: • Any cleanliness issues • Dirt is clearly visible on the washcloth CABBD019 MGS Search OPS-HKP-088 OPS-ENG-023 (AUTO) Bedroom Condition - Flooring/Carpet Q# CABBD020 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Closet Area/Ironing Board/Iron/Safe

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 91 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# CABBD021 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Closet Area/Ironing Board/Iron/Safe Q# CABBD022 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/ Microwave/Mini Bar/Wet Bar Q# CABBD023 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/ Microwave/Mini Bar/Wet Bar Q# CABBD024 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Case Goods - Dresser/Nightstands/End Coffee Tables Q# CABBD025 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Case Goods - Dresser/Nightstands/End Coffee Tables Q# CABBD026 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral Q# CABBD027 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral Q# CABBD028 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 92 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Impact Bedroom Cleanliness - Desk/Desk Chair/Trashcan(s) Q# CABBD029 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Desk/Desk Chair/Trashcan(s) Q# CABBD030 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Upholstered Furniture (Chairs/Ottoman/Sofa) Q# CABBD031 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Upholstered Furniture (Chairs/Ottoman/Sofa) Q# CABBD032 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Lamps/Lighting Q# CABBD033 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Lamps/Lighting Q# CABBD034 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Windows/Window Treatments Q# CABBD035 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Windows/Window Treatments Q# Group Category / Area To Address Points

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 93 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. CABBD036 Bedroom Maintenance & Upkeep / High Guest Impact 4 Bedroom Cleanliness - HVAC/Ventilation Q# CABBD037 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Criteria Bedroom Cleanliness - HVAC/Ventilation In rooms with multiple PTAC/HVAC units, select (1) PTAC/HVAC unit to evaluate Check controls, control cover, filter, sides, top and vents Mark No if any cleanliness issues are noted CABBD037 MGS Search OPS-HKP-088 OPS-ENG-025 (CY, DH, FIS) OPS-ENG-023 (AUTO) Bedroom Condition - HVAC/Ventilation Q# CABBD038 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Criteria Bedroom Condition - HVAC/Ventilation Turn on the PTAC or adjust the HVAC unit thermostat and check that the following settings are operational and quiet: • Low and high heat • Low and high cool • Fan only Ask an associate to remove the cover of the PTAC unit or gain access to the HVAC (if accessible) and check the following: • Coils appear to be free of dust and soil build-up • Drain pan free of mildew • Filter has minimal dust build-up • Condenser, fins and coils are free of ice build-up It is acceptable for: • Pleated filters to have less than 1/4" build-up in crevasse • Screen filters to have 80% or less of surface area covered HVAC closets/areas must be kept clean and in good condition Check controls, control cover, sides, tops and vents

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 94 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Mark No if any of the following: • All settings or unit not operational • Condition issues CABBD038 MGS Search OPS-HKP-088 OPS-ENG-025 (CY, DH, FIS) OPS-ENG-023 (AUTO) Bedroom Cleanliness - Balcony/Patio Furniture/Area Q# CABBD039 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Balcony/Patio Furniture/Area Q# CABBD040 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Headboard/Bed Frame/Mattress/Box spring Q# CABBD041 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Headboard/Bed Frame/Mattress/Box spring Q# CABBD042 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bedroom Cleanliness - Bedding/Linens/Coverlets/Free of Wrinkles Q# CABBD043 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Bedding/Linens/Coverlets Q# CABBD047 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 95 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Bedroom Cleanliness - Pillows/Shams Q# CABBD001 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bedroom Condition - Pillows/Shams Q# CABBD003 Group Bedroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Criteria Bedroom Condition – Pillows/Shams Condition issues are generally defined as something that needs to be repaired, replaced, or renovated For pillows, some of the most common condition issues are (note: this is not an all-inclusive list): • Appears flat, lifeless • Faded or threadbare • Split seams • Holes, burns, rips or tears • Mildew • Stains, marks or graffiti Mark No if the pillow is in poor condition CABBD003 MGS Search OPS-HKP-094C Room/Suite is free of pests Q# CABBD044 Group Bedroom Category / Area To Address Cleanliness / High Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 96 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Bathroom Program-required Bath Amenities meet standard Q# CABBTH001- CPB Group Bathroom Category / Area To Address Brand Promise / Branded Product Points 16 Criteria Program-required Bath Amenities meet standard Bath amenities must minimally include the required Residential Bath Amenities (RBA) from the brand-specific program: • Brackets • (3) Residential bottles, 12.2 oz (360ml) OR 8.5 oz (early adopter) o Shampoo o Conditioner o Body wash/Shower gel • (1) Bar of soap • (1) Lotion • (MH - North America): Sleep spray with display card All above required amenities must be in the following brand specification: • (DH) o (AP, CALA, US/CAN): SoapBox o (EMEA): This Works • (MH, MEA): This Works • (SHER): Gilchrist & Soames Mark No if any of the above is not met CABBTH001-CPB MGS Search Residential Bath Amenities OPS-HKP-093B Bathroom Amenities meet standard Q# BTH505 Group Bathroom Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Bathroom Amenities meet standard Guest room must minimally include: ALL CONTINENTS • Wastebasket • Hair dryer o (AP, CALA, MEA, US/CAN): 1875-watts minimum with ionic/ceramic technology in all new build hotels and upon replacement by hotels open and operating prior to 9/1/2017 ▪ It is acceptable to have 1200 watts or higher in Japan or Taiwan o (EUR): 1800-watts minimum with ionic/ceramic technology in all new build hotels and upon

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 97 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. replacement by hotels open and operating prior to 9/1/2017 o It is acceptable if local code limits Hair dryer wattage (documentation required) • Bath tissue • Facial tissue • Tissue box cover EMEA • Soap dish • (MEA): Presentation tray Mark No if any of the above criteria is not met BTH505 MGS Search OPS-HKP-093 Bath Terry meets standard Q# BTH503 Group Bathroom Category / Area To Address Brand Promise / Operational Product Points 4 Criteria Bath Terry meets standard Bath terry must minimally be/include: • White • (1) Bath mat • Bath towels o (2) in room with (1) bed o (3) in room with (2) beds • Hand towels o (2) in room with (1) bed o (3) in room with (2) beds • Washcloths o (2) in room with (1) bed o (3) in room with (2) beds Mark No if any of the above criteria is not met BTH503 MGS Search OPS-HKP-093H Linen & Terry Re-use Program meets standard Q# BTH515 Group Bathroom Category / Area To Address Brand Promise / Branded Product Points 2 Criteria Linen & Terry Re-use Program meets standard Linen and Terry Re-use collateral must include, in current brand voice specification:

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 98 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Terry Re-use hanger/card Mark No if any of the above criteria is not met BTH515 MGS Search OPS-HKP-094E Bathroom Cleanliness - Doors/Walls/Baseboards Q# CABBTH003 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Doors/Walls/Baseboards Q# CABBTH004 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Ceiling Q# CABBTH005 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Ceiling Q# CABBTH006 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Floor Q# CABBTH007 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Floor Q# CABBTH008 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Sink/Counter/Shelves/Faucets

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 99 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# CABBTH009 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Sink/Counter/Shelves/Faucets Q# CABBTH010 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Mirrors/Lighting/Light Fixtures Q# CABBTH011 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Mirrors/Lighting/Light Fixtures Q# CABBTH012 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Vents/Exhaust Fans Q# CABBTH013 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Vents/Exhaust Fans Q# CABBTH014 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Toilet Q# CABBTH015 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Toilet Q# CABBTH016 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Fixtures (Towel Bars/Hair Dryers/Amenity Tray/Waste Can/Tissue

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 100 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Holder/Toilet Tissue Holder) Q# CABBTH017 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Fixtures (Towel Bars/Hair Dryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder) Q# CABBTH018 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Linens/Terry Q# CABBTH019 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Linens/Terry Q# CABBTH020 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Shower Curtain/Shower Doors/Shower Rod Q# CABBTH021 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Shower Curtain/Shower Doors/Shower Rod Q# CABBTH022 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Bathroom Cleanliness - Bathtub/Shower Enclosures/Plumbing Fixtures Q# CABBTH023 Group Bathroom Category / Area To Address Cleanliness / High Guest Impact Points 4 Bathroom Condition - Bathtub/Shower Enclosures/Plumbing Fixtures Q# CABBTH024 Group Bathroom Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4