BSA 1.2023 Rayong Marriott

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 101 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited.

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 102 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Elevator Elevators Cleanliness - General Q# CABE001 Group Elevator Category / Area To Address Cleanliness / High Guest Impact Points 4 Elevators Condition - General Q# CABE002 Group Elevator Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 103 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Corridors Guest hallway/stairwell signage is professional, well maintained, and in good condition Q# C501 Group Corridors Category / Area To Address Brand Promise / Branded Product Points 2 Criteria Guest hallway/stairwell signage is professional, well maintained, and in good condition The property signage in the guest corridors and stairwells must be: • Professional • Well maintained • In good condition **** Be in Brand Voice and have current Marriott logo, if used **** Mark No if any of the above criteria is not met C501 MGS Search OPS-HKP-088 Corridors/Stairways Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments Q# CABC003 Group Corridors Category / Area To Address Cleanliness / High Guest Impact Points 4 Corridors/Stairways Condition - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments Q# CABC004 Group Corridors Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Corridors/Stairways Cleanliness - Floor Q# CABC001 Group Corridors Category / Area To Address Cleanliness / High Guest Impact Points 4 Corridors/Stairways Condition - Floor Q# CABC002 Group Corridors Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Corridors/Stairways Cleanliness - Furniture/Equipment/Décor Items

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 104 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# CABC005 Group Corridors Category / Area To Address Cleanliness / High Guest Impact Points 4 Corridors/Stairways Condition - Furniture/Equipment/Décor Items Q# CABC006 Group Corridors Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 105 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Lobby Marriott Bonvoy Signage meets standard Q# CABCK008 Group Lobby Category / Area To Address MI Initiatives / Elite Appreciation Points 4 Criteria Marriott Bonvoy Signage meets standard Mark N/A if hotel does not participate in Marriott Bonvoy Marriott Bonvoy Signage must be/include the following components: • Brand specification • Located in the lobby, the designated check-in area or the business center • Include the following components: o Select Brands ▪ Desk Sign ▪ Brochure Holder ▪ (All brands except AC, MX): Wall Sign o Premium Brands ▪ (All brands except MEA): Desk Sign ▪ (All brands except AUTO, TRB): Brochure Holder ▪ (All brands except AUTO, MEA, TRB): Wall Sign o Luxury Brands ▪ Desk Sign ▪ (JW): Brochure Holder ▪ (JW): Wall Sign o (US): Premium (excluding AUTO & TRB) & Select hotels: ▪ 'Co-brand credit card take ones' must be placed in the Marriott Bonvoy brochure holder Mark No if any of the above is not met CABCK008 MGS Search OPS-FRO-304 Marriott Bonvoy Collateral Guide Brand Collateral meets standard Q# LOB508 Group Lobby Category / Area To Address Brand Promise / Branded Product Points 2 Criteria Brand Collateral meets standard Mark N/A if hotel is a Marriott Conference Center Property must use the following brand collateral: • Keycards with current brand logo, minimally: o Core hotels: (1) of (6) approved designs o Resort hotels: (1) of (10) approved designs • Marriott Bonvoy key packet o Delivered based on membership level (i.e., Non-member, member, or Elite)

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 106 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Folio with current brand logo (AP): It is acceptable for key card to have safety instructions on the back of cards It is acceptable to use MH Brand approved program (e.g., Mobile request, M Club) artwork for keys Mark No if any of the above criteria is not met LOB508 MGS Search OPS-FRO-282E OPS-FRO-300A Business Services meet standards Q# LOB505 Group Lobby Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Business Services meet standards Business Services must minimally provide: • Computer access • Printing services It is acceptable for business services to be provided in a public area other than a dedicated business center (e.g., Front Desk, Greatroom) Business services must be accessible to all guests Mark No if any of the above criteria is not met LOB505 MGS Search OPS-FRO-301C Main Entry/Vestibule Cleanliness - General Q# CABLOB12 Group Lobby Category / Area To Address Cleanliness / High Guest Impact Points 4 Main Entry/Vestibule Condition - General Q# CABLOB13 Group Lobby Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Lobby Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 107 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# CABLOB16 Group Lobby Category / Area To Address Cleanliness / High Guest Impact Points 4 Lobby Condition - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments Q# CABLOB17 Group Lobby Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Lobby Cleanliness - Floor Q# CABLOB14 Group Lobby Category / Area To Address Cleanliness / High Guest Impact Points 4 Lobby Condition - Floor Q# CABLOB15 Group Lobby Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4 Lobby Cleanliness - Furniture/Equipment (Luggage Carts)/Décor Items Q# CABLOB18 Group Lobby Category / Area To Address Cleanliness / High Guest Impact Points 4 Lobby Condition - Furniture/Equipment (Luggage Carts)/Décor Items Q# CABLOB19 Group Lobby Category / Area To Address Maintenance & Upkeep / High Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 108 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Public Restrooms Public Restroom Supplies meet standard Q# PR501 Group Public Restrooms Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Public Restroom Supplies meet standard Mark N/A if any of the following: • All public restrooms are under complete renovation and not available for guest use • Hotel does not have public restrooms If multiple public restrooms present, select (1) to evaluate Public restrooms must minimally provide: • Hand soap • Bathroom tissue • Facial tissue • Single use paper hand towels - placed in a decorative holder o It is acceptable for an air hand dryer to be in place in addition to hand towels • Wastebasket It is not acceptable if the following items are present: • Bar soap • Jumbo roll towel (JRT) systems (for toilet tissue or hand towel dispensing) Mark No if any of the above criteria is not met PR501 MGS Search OPS-HKP-070 Public Restrooms Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Partitions Q# CABPR004 Group Public Restrooms Category / Area To Address Cleanliness / Low Guest Impact Points 2 Public Restrooms Condition - Walls/Doors/Ceiling/Vents/Lighting/Partitions Q# CABPR005 Group Public Restrooms Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Public Restrooms Cleanliness - Floor Q# Group Category / Area To Address Points

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 109 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. CABPR002 Public Restrooms Cleanliness / Low Guest Impact 2 Public Restrooms Condition - Floor Q# CABPR003 Group Public Restrooms Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Public Restrooms Cleanliness - Sinks/Vanity/Mirrors Q# CABPR008 Group Public Restrooms Category / Area To Address Cleanliness / Low Guest Impact Points 2 Public Restrooms Condition - Sinks/Vanity/Mirrors Q# CABPR009 Group Public Restrooms Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Public Restrooms Cleanliness - Toilets/Urinals Q# CABPR006 Group Public Restrooms Category / Area To Address Cleanliness / Low Guest Impact Points 2 Public Restrooms Condition - Toilets/Urinals Q# CABPR007 Group Public Restrooms Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Public Restrooms Cleanliness - Furniture/Equipment/Décor Items Q# CABPR010 Group Public Restrooms Category / Area To Address Cleanliness / Low Guest Impact Points 2 Public Restrooms Condition - Furniture/Equipment/Décor Items Q# CABPR011 Group Public Restrooms Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 110 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Meeting Room/Function Space Pre-Function Cleanliness - Walls/Doors/Ceiling/Windows/Treatments Q# CABMTG011 Group Meeting Room/Function Space Category / Area To Address Cleanliness / Low Guest Impact Points 2 Pre-Function Condition - Walls/Doors/Ceiling/Windows/Treatments Q# CABMTG012 Group Meeting Room/Function Space Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Pre-Function Cleanliness - Floor Q# CABMTG009 Group Meeting Room/Function Space Category / Area To Address Cleanliness / Low Guest Impact Points 2 Pre-Function Condition - Floor Q# CABMTG010 Group Meeting Room/Function Space Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Pre-Function Cleanliness - Furniture/Equipment/Décor Items Q# CABMTG013 Group Meeting Room/Function Space Category / Area To Address Cleanliness / Low Guest Impact Points 2 Pre-Function Condition - Furniture/Equipment/Décor Items Q# CABMTG014 Group Meeting Room/Function Space Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Meeting Room Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments Q# CABMTG005 Group Meeting Room/Function Space Category / Area To Address Cleanliness / Low Guest Impact Points 2 Meeting Room Condition - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 111 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# CABMTG006 Group Meeting Room/Function Space Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Meeting Room Cleanliness - Floor Q# CABMTG003 Group Meeting Room/Function Space Category / Area To Address Cleanliness / Low Guest Impact Points 2 Meeting Room Condition - Floor Q# CABMTG004 Group Meeting Room/Function Space Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Meeting Room Cleanliness - Furniture/Equipment/Décor Items Q# CABMTG007 Group Meeting Room/Function Space Category / Area To Address Cleanliness / Low Guest Impact Points 2 Meeting Room Condition - Furniture/Equipment/Décor Items Q# CABMTG008 Group Meeting Room/Function Space Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 112 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Fitness Center Fitness Center meets minimum hours of operation Q# FC502 Group Fitness Center Category / Area To Address Brand Promise / Operational Product Points 4 Criteria Fitness Center meets minimum hours of operation Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Facility is leased and not operated by hotel • Facility is outside/adjacent to hotel • Hotel does not have a fitness center Fitness center must be accessible 24 hours a day, 7 days a week • It is acceptable for hours of operations to be 6:00 am - 11:00 pm when access to fitness center is through the pool that is not staffed at all times AP, CALA, EMEA • It is acceptable for hours of operations to be 6:00 am -11:00 pm for hotels where the fitness center is adjacent to guestrooms Mark No if any of the above criteria is not met FC502 MGS Search OPS-FIT-011A Fitness Center Amenities meet standard Q# FC513 Group Fitness Center Category / Area To Address Brand Promise / Operational Product Points 4 Criteria Fitness Center Amenities meet standard Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Facility is leased and not operated by hotel • Facility is outside/adjacent to hotel • Hotel does not have a fitness center Fitness center amenities must minimally include: • Health or energy-oriented beverages (such as fitness/vitamin water, fresh juice) should be available through retail outlet or may be provided as complimentary • Disinfectant wipes in mounted dispenser • Headphones upon request (can be stored at the front desk if fitness center is not staffed) • Towels • Wall-mounted telephone

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 113 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Mark No if any of the above criteria is not met FC513 MGS Search OPS-FIT-011F Fitness Center provides flat panel television and upbeat, energetic music Q# FC504 Group Fitness Center Category / Area To Address Brand Promise / Design Approach & Aesthetic Points 2 Criteria Fitness Center provides flat panel television and upbeat, energetic music Mark N/A if any of the following: • Area is under complete renovation and not available for guest use • Facility is leased and not operated by hotel • Facility is outside/adjacent to hotel • Hotel does not have a Fitness Center The playing of music is NOT required in Saudi Arabia and Kuwait The following must be in place: • Upbeat, energetic music • (1) Flat panel television (e.g., LED, LCD, plasma) o Screen size: minimum 42 inches (106.7 cm) Mark No if any of the above criteria is not met FC504 MGS Search OPS-FIT-011C Fitness Equipment Vendor meets standard Q# CABFC002 Group Fitness Center Category / Area To Address MI Initiatives / Fulfillment Points 4 Criteria Fitness Equipment Vendor meets standard Mark N/A if any of the following: • Facility not present • Area is under complete renovation and not available for guest use • Facility is leased and not operated by hotel Fitness center cardio and strength equipment must be: • From the following approved manufacturers: o Life Fitness o Matrix Fitness o Technogym o Peloton Commercial (Bike only)

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 114 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Consistent manufacturer for that type of equipment (e.g., cardio) o Having Peloton Bikes would not be considered mixing cardio equipment • For brands requiring specific manufacturers from the above, those manufacturers must only be in place • Life Fitness: o Hammer Strength o Cybex o Hampton o Troy o Ivanko o Umax o Xscape o Zira • Matrix: o Xult o Hampton • Technogym: o Technogym o Hampton Mark No if any of the following: • Unapproved manufacturer is present • Cardio equipment manufacturers are mixed and matched • Strength equipment manufacturers are mixed and matched • Brand approved manufacturer(s) are not present CABFC002 MGS Search OPS-FIT-011B Fitness Center Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments Q# CABFC005 Group Fitness Center Category / Area To Address Cleanliness / Low Guest Impact Points 4 Fitness Center Condition - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments Q# CABFC006 Group Fitness Center Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Fitness Center Cleanliness - Floor Q# CABFC003 Group Fitness Center Category / Area To Address Cleanliness / Low Guest Impact Points 4 Fitness Center Condition - Floor Q# CABFC004 Group Fitness Center Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 115 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Fitness Center Cleanliness - Furniture/Equipment/Décor Items Q# CABFC007 Group Fitness Center Category / Area To Address Cleanliness / Low Guest Impact Points 4 Fitness Center Condition - Furniture/Equipment/Décor Items Q# CABFC008 Group Fitness Center Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Fitness Center Condition - Equipment Operation Q# CABFC001 Group Fitness Center Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 16

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 116 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Pool Pool Cleanliness - Walls/Fencing/Doors/Ceiling/Windows/Treatments Q# CABPL003 Group Pool Category / Area To Address Cleanliness / Low Guest Impact Points 4 Pool Condition - Walls/Fencing/Doors/Ceiling/Windows/Treatments Q# CABPL004 Group Pool Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Pool Cleanliness - Floor/Deck Q# CABPL001 Group Pool Category / Area To Address Cleanliness / Low Guest Impact Points 4 Pool Condition - Floor/Deck Q# CABPL002 Group Pool Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Pool Cleanliness - Furniture/Equipment/Décor Items Q# CABPL005 Group Pool Category / Area To Address Cleanliness / Low Guest Impact Points 4 Pool Condition - Furniture/Equipment/Décor Items Q# CABPL006 Group Pool Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Pool/Whirlpool Cleanliness - Interior surfaces Q# CABPL007 Group Pool Category / Area To Address Cleanliness / Low Guest Impact Points 4 Pool/Whirlpool Condition - Interior surfaces

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 117 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# CABPL008 Group Pool Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 118 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Spa – Facility Spa Reception Desk and Staff Certification meets standard Q# CAB4SPA001 Group Spa – Facility Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Spa Reception Desk and Staff Certification meets standard Mark N/A if any of the following: • Hotel does not have a spa • Spa is a licensed concept • Spa is under complete renovation and not available for guest use Spa services must minimally include: • Ability to book future reservations • Staffed reception desk • Facility tours for each guest upon arrival Ask associate/Ambassador for the following Spa services: • Ability to book future reservations • A facility tour upon arrival CALA, CAN, EU, US All service providers must be certified/licensed (cosmetologists, estheticians, massage therapists, and nail technicians) Select (1) service provider (e.g., cosmetologist, esthetician, massage therapist or nail technician) Ask to see their certification/license (copies are acceptable) It is acceptable for certification/license to be on file with Spa management or Human Resources Mark No if any of the above criteria is not met CAB4SPA001 MGS Search OPS-SPA-010J Spa Hours of Operation meet standard Q# CAB4SPA007 Group Spa – Facility Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Spa Hours of Operation meet standard Mark N/A if any of the following: • Hotel does not have a spa • Spa is a licensed concept • Spa is under complete renovation and not available for guest use

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 119 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Spa hours of operation must minimally be: • 7 days a week • 10 hours of continuous operation Mark No if any of the above criteria is not met CAB4SPA007 MGS Search OPS-SPA-010J Spa Amenities meet standards Q# CAB4SPA005 Group Spa – Facility Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Spa Amenities meet standards Mark N/A if any of the following: • Facility not present • Area is under complete renovation and not available for guest use • Spa is a licensed concept Spa amenities must minimally include: • Cold, soaked face towels outside steam room/sauna (if applicable) • Light refreshments • Towels • Robes • Slippers Mark No if any of the above is not met CAB4SPA005 MGS Search OPS-SPA-010J Spa Treatments meet standard Q# CAB4SPA002 Group Spa – Facility Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Spa Treatments meet standard Mark N/A if any of the following: • Hotel does not have a spa • Spa is a licensed concept • Spa is under complete renovation and not available for guest use Spa treatments must minimally include:

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 120 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Take home printed regimen given at completion of spa treatments Three (3) distinct types of body massages, examples include: • Swedish • Aromatherapy • Sports • Deep tissue • Dry massage Three (3) types of distinct facials, examples include: • Deep cleansing • Antioxidant • Organic • Aromatherapy One (1) type of body service, examples include: • Body wraps • Masks • Body scrubs/polishes • Hydrotherapy baths Written skin care regimen for at home care Ask associate/Ambassador for a take home printed skin care regimen given at completion of spa treatments Mark No if any of the above criteria is not met CAB4SPA002 MGS Search OPS-SPA-010J Spa Amenities Collateral meets standard Q# CAB4SPA006 Group Spa – Facility Category / Area To Address Brand Promise / Operational Product Points 2 Criteria Spa Amenities Collateral meets standard Mark N/A if: • Facility not present • Area is under complete renovation and not available for guest use • Spa is a licensed concept Spa amenities must minimally include reading materials (e.g., magazines, newspapers) Mark No if any of the above is not met CAB4SPA006 MGS Search OPS-SPA-010J Spa Locker Room Amenities meet standards

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 121 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# CAB4SPA004 Group Spa – Facility Category / Area To Address Brand Promise / Operational Product Points 4 Criteria Spa Locker Room Amenities meet standards Mark N/A if: • Facility not present • Area is under complete renovation and not available for guest use • Spa is a licensed concept Spa locker room amenities must minimally include: • Hair brushes/combs, sterilized or packaged • Bath/shower/body wash • Shampoo • Conditioner • Lotion • Shaving cream • Razors • Cotton swabs • Hair dryer Select (1) locker room and verify minimum amenities are present Mark No if any of the above is not met CAB4SPA004 MGS Search OPS-SPA-010J Spa Relaxation Room Cleanliness - Walls/Doors/Ceiling/Windows/Treatments Q# CABSPARR003 Group Spa – Facility Category / Area To Address Cleanliness / Low Guest Impact Points 2 Criteria Spa Relaxation Room Condition - Walls/Doors/Ceiling/Windows/Treatments Q# CABSPARR004 Group Spa – Facility Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Spa Relaxation Room Cleanliness - Floor Q# CABSPARR001 Group Spa – Facility Category / Area To Address Cleanliness / Low Guest Impact Points 2

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 122 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Spa Relaxation Room Condition - Floor Q# CABSPARR002 Group Spa – Facility Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Spa Relaxation Room Cleanliness - Furniture/Equipment/Décor Items Q# CABSPARR005 Group Spa – Facility Category / Area To Address Cleanliness / Low Guest Impact Points 2 Spa Relaxation Room Condition - Furniture/Equipment/Décor Items Q# CABSPARR006 Group Spa – Facility Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 2 Spa Locker Room/Restroom/Shower Facility Cleanliness - Walls/Doors/Ceiling/Windows/Treatments Q# CABSPALR003 Group Spa – Facility Category / Area To Address Cleanliness / Low Guest Impact Points 4 Spa Locker Room/Restroom/Shower Facility Condition - Walls/Doors/Ceiling/Windows/Treatments Q# CABSPALR004 Group Spa – Facility Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Spa Locker Room/Restroom/Shower Facility Cleanliness - Floor Q# CABSPALR001 Group Spa – Facility Category / Area To Address Cleanliness / Low Guest Impact Points 4 Spa Locker Room/Restroom/Shower Facility Condition - Floor Q# CABSPALR002 Group Spa – Facility Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4 Spa Locker Room/Restroom/Shower Facility Cleanliness - Furniture/Equipment/Décor Items Q# Group Category / Area To Address Points

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 123 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. CABSPALR005 Spa – Facility Cleanliness / Low Guest Impact 4 Spa Locker Room/Restroom/Shower Facility Condition - Furniture/Equipment/Décor Items Q# CABSPALR006 Group Spa – Facility Category / Area To Address Maintenance & Upkeep / Low Guest Impact Points 4

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 124 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Brand Programs Brand Logo meets standard Q# GEN505 Group Brand Programs Category / Area To Address Brand Promise / Branded Product Points 2 Criteria Brand Logo meets standard Mark N/A if property is a Marriott Conference Center Property must use the current Marriott Hotels logo for all signage and materials, including but not limited to: • Paper materials (business cards, stationary, brochures, guest directories, direct mail, in-room collateral, note cards, posters, rack or rate cards) • Digital materials (signage, graphics, website) It is not acceptable to use: • Property-specific logo • Old brand logo o It is acceptable if the following have the old logo: ▪ Permanent wayfinding signage ▪ Monument signage ▪ Building signage ▪ Directional signage Mark No if any of the above criteria is not met GEN505 MGS Search OPS-HKP-094E OPS-FRO-294A Logos and Marketing Materials meet standards Q# BOH505-i Group Brand Programs Category / Area To Address Brand Promise / Branded Product Points 2 Criteria Logos and Marketing Materials meet standards Mark N/A if the property is a Conference Center Logos and marketing materials must be in compliance with Marketing Communication Standards: • No presence of non-Marriott lodging brand or management/ownership company collateral or materials, including but not limited to: o Management company directory o Business cards with management company logo only, or Marriott logo and management company logo o Brochures with Marriott logo and other non-Marriott hotel company logo • Brand logo must not appear with other non-Marriott lodging brands o It is acceptable to have non-Marriott brand logos on vehicle (e.g., shuttle) Marketing communications materials may include:

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 125 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Brochures, business cards, directories, direct mail, in-room materials (ads, info), Marriott Bonvoy materials (enrollment, marketing), note cards, on-property graphics, posters, rack cards, rate cards, signage, stationery, and web site addresses Observe materials throughout the property Mark No if any of the following: • Marriott brand logos are shared with non-Marriott lodging brand logos • Non-Marriott lodging brand or management/ownership company presence is observed on property BOH505-i MGS Search Trademarks, Trade Names, Service Marks, and Logos

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 126 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Back/Heart of House Was there clear indication of a compromise in anonymity and attempt to stage any of the encounters or facilities? Q# CABBOH010_0 Group Back/Heart of House Category / Area To Address Staff Service / Touchpoint Service Points Criteria Auditor Identity Disclosing or sharing information about an auditor, including any information or photographs that may help identify the auditor or auditors with other associates at the property or with other properties, is considered an attempt to compromise the integrity of the Global Quality audit program and is prohibited. If, for any reason, property leadership, Franchisee, or Management company representatives share information that would identify an auditor, then the audit in progress or upcoming audits will be considered compromised and the audit scores will not be used for the property’s accountable audit. The results will be considered NonAccountable and a second (unannounced) audit will be conducted at the property’s expense. MGS Search OPS-FRO-287E OPS-GQA-003 Hotel has been owned or managed by the same owner or management company for the last 13 months Q# CABBOH001 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 0 Criteria Hotel has been owned or managed by the same owner or management company for the last 13 months Ask if hotel has had same owner or management company for the last 13 months If a change in owner or management company has taken place, ask for documentation showing the following minimum information: • Date of the change in owner or management company • Name of new owner or management company Documentation may be in any form, the most common used examples are: • Management company agreement • Marriott's e-mail announcement of change • News Release • Public Record • Franchise agreement NOTE: If hotel presents proper documentation, you must mark N/A for training and documentation items as listed in the criteria of the individual items • Timing of N/A option is from 30 days to 13 months, please review the individual criteria If hotel has been opened for less than 13 months and has not had an owner/management change, MARK YES to this item If hotel has been opened for less than 13 months and had an owner/management change, Mark No to this item Mark No if any of the above criteria is not met CABBOH001

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 127 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Does the hotel have any form of gambling or betting on property where currency or money is being wagered (e.g., slot machine(s), lottery ticket(s) or lottery game(s), dice game(s), keno, animal or sports betting)? Q# CABBOH024 Group Back/Heart of House Category / Area To Address MI Initiatives / Fulfillment Points Criteria Does the hotel have any form of gambling or betting on property where currency or money is being exchanged (e.g., slot machine(s), lottery ticket(s) or lottery game(s), dice game(s), keno, animal or sports betting)? During the mystery and announce portions, observe hotel offerings to determine if any form of gaming or betting is on property Mark Yes if any form of gambling or betting is seen on property and indicate in findings what type of gaming/betting is observed Mark No if there is no form of gambling or betting on property This is a 0-point question and will not impact the Operations section score CABBOH024 Make a Green Choice (MAGC) Program Not Referenced (EMEA, US/CAN) Q# CABBOH201 Group Back/Heart of House Category / Area To Address MI Initiatives / Fulfillment Points 0 Criteria Make a Green Choice (MAGC) Program Not Referenced (EMEA, US/CAN) Mark N/A if hotel is located in AP or CALA MAGC Program must not be referenced in pre-arrival communication, upon check in, or in hotel or in-room collateral Mark No if any of the above criteria is not met CABBOH201 MGS Search Make a Green Choice (OPS-SUS-018) Straw Usage Throughout Property meets standards Q# CABGEN003 Group Back/Heart of House Category / Area To Address MI Initiatives / Fulfillment Points 4 Criteria Straw Usage Throughout Property meets standards Mark N/A if restaurant is a licensed concept All F&B areas including but not limited to events/banquets, restaurants, bars, in-room dining, club/executive lounge, lobby lounge, spa, fitness etc. are required to only provide straws upon request in accordance with the standard. Approved alternatives to plastic straws must be used.

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 128 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Aligning global environmental concerns on the use of single use plastics with Marriott International’s Serve 360 2025 goals, properties must only offer straws upon request It is acceptable for straws (e.g., paper, stainless steel etc.) to be used in frozen drinks, blended drinks, children’s cups with lids, liquid yogurt and atypical vessels (e.g., coconut, heavily garnished glass) used for alcoholic beverages or their virgin alternatives (ED): Plastic straws are not permitted under any circumstances (including licensed concepts) During encounter observe if: • Straws are provided without request from guest or associate • Plastic straws are in use Mark No if any straw is provided automatically CABGEN003 MGS Search OPS-FNB-152 Pepsi standard is in compliance Q# CABGEN002 Group Back/Heart of House Category / Area To Address MI Initiatives / Fulfillment Points 16 Criteria Pepsi standard is in compliance Mark N/A if: • Hotel/property does not serve any F&B (including event space) • Hotel/property does not have F&B, retail outlets (e.g., Market/In a Pinch/Pantry/Gift Shop) or meeting space • All Retail and F&B outlets are licensed concept/operated by a third party • Hotel/property is listed as “Mark N/A” on the BSA Evaluation list • Hotel brand is AUTO, NB, PH, or TRB Any retail and F&B outlet that is operated by the hotel/property will be evaluated There are several requirements hotels/properties must follow to be in compliance with the Pepsi Standard: • Coca-Cola products must not be seen within the hotel/property in guest view, including: Coke, Diet Coke, Sprite, Powerade, Minute Maid bottled juices, Dasani and Smart waters o It is acceptable to have tonic water, club soda, ginger ale & Dr Pepper o Coke products must not be listed on restaurant menus or offered by associates o If Coke is present on a meeting break it must be specifically listed on the BEO as a client request. Auditor may ask to see the BEO o Does not include banquet storage areas o Hotel may provide products upon specific guest request (must not be listed on the menu) • • (AP, CALA, EMEA): Private label water, if present, cannot come from a Coke bottler • (US/CAN - AH, FP, GH, LM, SHER, WSTN, W): Complimentary water, if present in guestroom, must be Aquafina If present, refreshment center/mini bar: • Coca-Cola products must not be present • (AP, CALA, EMEA): o Pepsi must be present o Diet Pepsi or equivalent must be present (i.e., Diet Pepsi, Pepsi Light, Pepsi Max, Pepsi Black, Pepsi Zero) Retail outlets (e.g., The Market/In A Pinch/Pantry/Gift Shop) must minimally carry required beverages as listed

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 129 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. below: AP • Pepsi • Diet Pepsi or equivalent (i.e. Diet Pepsi, Pepsi Light, Pepsi Max, Pepsi Black, Pepsi Zero) • 7-Up, Schweppes Lemonade, Sierra Mist, or Trevi products CALA • Pepsi • Diet Pepsi or equivalent (i.e. Diet Pepsi, Pepsi Light, Pepsi Max, Pepsi Black, Pepsi Zero) CAN • Pepsi • Diet Pepsi • Mountain Dew • 7-Up • Lipton Pure Leaf Tea • Aquafina (retail only) EUR • Pepsi • Diet Pepsi or equivalent (i.e. Diet Pepsi, Pepsi Light, Pepsi Max, Pepsi Black, Pepsi Zero) • 7-Up • (United Kingdom): Britivic Mixers MEA • Pepsi • Diet Pepsi or equivalent (i.e. Diet Pepsi, Pepsi Light, Pepsi Max, Pepsi Black, Pepsi Zero) • 7-Up US • Pepsi • Diet Pepsi • Mist Twst/Sierra Mist/Starry • Diet Mountain Dew • Mountain Dew • Aquafina (retail only) Mark No if any of the above is not met CABGEN002 MGS Search OPS-FNB-088 Property does not charge for Housekeeping Services Q# CABBOH100 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 0 Criteria Property does not charge for Housekeeping Services Property must not: • Charge mandatory fees for standard hotel offerings and services (e.g., housekeeping services) As applicable, property may charge fees (such as a destination/resort fee) for offerings and/or services that are

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 130 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. not complimentary (e.g., golf, spa treatments, parking) Observe if signage, collateral, etc. is present that states that the property charges mandatory fees for standard housekeeping services Mark No if signage is observed indicating that housekeeping or other standard hotel services/offerings incur a fee or if an associate verbally communicates fee(s) CABBOH100 MGS Search Arrival & Departure: Check-In Process (OPS-FRO-282 Housekeeping Leader/Attendant is knowledgeable about Housekeeping Model for Stayover Service (US/CAN) Q# CAB4BOH003 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 0 Criteria Housekeeping Leader/Attendant is knowledgeable about the Housekeeping Model for Stayover Service (US/CAN) Mark N/A if: • Property is located in AP, CALA, EMEA • Property has jurisdictional restrictions and/or labor contract parameters • Property is a Resort Non-resort properties at premium brands must minimally provide refresh service daily for stayovers, including: • Trash and recycling are removed • Bed is made • Amenities (e.g., coffee, tea) are replenished • Bathroom amenities are checked and replenished as needed • Terry is replaced if on floor or visibly soiled • Extended stay/kitchens only: o Dishes placed in dishwasher and ran if more than half full o Replenish kitchen supplies and terry as needed Hotels with jurisdictional restrictions and/or labor contract parameters for daily housekeeping service should defer to those requirements Ask housekeeping knowledge questions to confirm that process is in place Mark No if property does not offer all services listed within the Stayover Clean definition or if hotel does not offer Stayover Clean service daily CAB4BOH002 Housekeeping Leader/Attendant is knowledgeable about Housekeeping Model for Full Clean Service (US/CAN) Q# CAB4BOH004 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 0 Criteria Housekeeping Leader/Attendant is knowledgeable about the Housekeeping Model for Full Clean Service (US/CAN)

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 131 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Mark N/A if: • Property is located in AP, CALA, EMEA • Property has jurisdictional restrictions and/or labor contract parameters • Property is not a Resort Resort properties at premium brands must minimally provide full housekeeping service daily for stayovers, including: • All surfaces disinfected • Linens refreshed • Bed is made • Trash and recycling are removed • Amenities (e.g., coffee, tea) are replenished • Terry is refreshed • Floors are cleaned Hotels with jurisdictional restrictions and/or labor contract parameters for daily housekeeping service should defer to those requirements Ask housekeeping knowledge questions to confirm that process is in place Mark No if hotel does not offer all services listed within the Full Clean definition or if hotel does not offer Full Clean service every day Associate can explain Marriott Bonvoy member benefits Q# CABBOH019 Group Back/Heart of House Category / Area To Address MI Initiatives / Elite Appreciation Points 16 Criteria Associate can explain Marriott Bonvoy member benefits Mark N/A if any of the following: • The hotel is a non-branded property • Hotel does not participate in Marriott Bonvoy Associate may only use hotel specific or Marriott Bonvoy training/promotional references for the following questions. Associate must be on hotel's payroll. Ask associate to name (2) benefits Silver Elite members receive at the Brand Hotel you are at: • 10% bonus points • Priority late check-out • Ultimate Reservation guarantee • Member rates • Gift Shop discount (AUTO/DH/GH/JW/MEA/MH/MX/RH/LC/LM/SHER/SR/TRB/W/WSTN) o RC and ED (only applies to logo merchandise) • Free Wi-Fi Ask associate to name (2) benefits Gold Elite members receive in addition to Silver Elite tier at the Brand Hotel you are at: • 25% bonus points • 2pm late check-out (based on availability) • Gold Elite welcome gift • Room Upgrade (based on availability) • Free enhanced Wi-Fi Ask associate to name (2) benefits Platinum Elite members receive in addition to Gold Elite tier at the Brand Hotel you are at: • 50% bonus points • Platinum Elite Welcome Gift Choice, e.g., breakfast or amenity or points

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 132 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Access to concierge/club/executive lounge only applies to the following Brands o MH, JW, DH, AUTO, RH, CY (Outside US/CAN), excluding resorts and hotels without a lounge o SHER, LM, WSTN (including resorts at these brands) • 4pm late check-out (except Resorts and Convention hotels) • Annual Choice Benefit • Guaranteed Room Type Ask associate to name (2) benefits Titanium Elite members receive in addition to Platinum Elite tier at the Brand Hotel you are at: • 75% bonus points • 48-hour Guarantee Ask associate to name (2) benefits Ambassador Elite members receive in addition to Titanium Elite tier at the Brand Hotel you are at: • Ambassador Service • Your24 Mark No if any of the above criteria is not met CABBOH019 MGS Search OPS-FRO-304 Elite Welcome Gift meets standard for Platinum Elite, Titanium Elite, and Ambassador Elite members Q# CABBOH020 Group Back/Heart of House Category / Area To Address MI Initiatives / Elite Appreciation Points 4 Criteria Elite Welcome Gift meets standard for Platinum Elite, Titanium Elite, and Ambassador Elite members Mark N/A if hotel does not participate in Marriott Bonvoy (Refer to Loyalty Program Terms & Conditions) Elite Welcome Gift must: • Follow required choices for the specific brand • Be presented in collateral as approved and outlined in the Marriott Bonvoy Collateral Guide During the walkthrough portion of the audit, ask a front desk associate about Elite Welcome Gift for Platinum Elite, Titanium Elite, and Ambassador Elite members Mark No if any of the above criteria is not met CABBOH020 MGS Search OPS-FRO-304 Benefits at a Glance Art of Hosting Standup Meeting meets standard Q# BOH506 Group Back/Heart of House Category / Area To Address Brand Promise / Operational Points 16

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 133 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Product Criteria Art of Hosting Standup Meeting meets standard Mark N/A if any of the following: • The review is conducted during program transition week • Hotel has been open less than 90 days Daily meetings must minimally have: • Hosts attend their department's daily Art of Hosting Standup Select (1) Host on hotel's payroll: • Ask Host how long have you been working at the hotel? o If less than 90 days, select another Host • Ask Host if their department has conducted its daily Art of Hosting Standup meeting today? o If department has not held their daily Art of Hosting Standup meeting today, select another Host • Ask: o "Did you attend your department's daily Art of Hosting Standup meeting today?" o "Tell me at least (3) topics that were discussed" Topics discussed in Art of Hosting Standup may include: • Discussion of any Art of Hosting move or moves (i.e. Create Personal Connection, Respond to Cues, Make it Brilliant) • Recognition of a host for Art of Hosting efforts • Theme of the week • Hotel-specific information: o VIP's in hotel o Hotel Forecast o News to note o Team recognition o Birthdays, anniversaries, new team members o Marriott Bonvoy Elite Members (e.g., Ambassador arrivals, GXP preferences) • It is acceptable if other similar information is provided instead Host must minimally list one aspect of Art of Hosting Service Program discussed (e.g., Theme of the week) • It is acceptable to prompt Host Mark No if any of the following: • Host cannot recall (3) discussion topics • Host did not attend Art of Hosting Standip meeting BOH506 MGS Search HR-021 Host has a Brilliant card Q# BOH507 Group Back/Heart of House Category / Area To Address Brand Promise / Branded Product Points 4 Criteria Host has a Brilliant Card Mark N/A if: • All Hosts have worked less than (90) days

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 134 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Review is conducted during program transition week Hosts must minimally: • Carry a current Brilliant card o An electronic or digital copy is acceptable (e.g., smartphone) Randomly select (1) Host, on hotel's payroll: • Identity yourself as the Quality Assurance Auditor o Ask Host how long have you been working at the hotel? ▪ If less than (90) days, select another Host • Ask the following question: o Please show me your Brilliant Card ▪ For Hosts whose uniform/clothing does not allow (e.g., does not have pockets), the Brilliant Card must be immediately accessible (without having to leave presence of auditor) It is acceptable to select a supervisor or manager if all Hosts encountered do not speak English Mark No if any of the following: • Host does not have Brilliant Card • Brilliant Card not correct specification BOH507 MGS Search HR-021 Associate Alert Device System Installed (US/CAN) Q# CABBOH200 Group Back/Heart of House Category / Area To Address MI Initiatives / Fulfillment Points 0 Criteria Associate Alert Device System Installed (US/CAN) Mark N/A if: • Hotel is located in AP, CALA, EMEA • Hotel does not have Associate Alert Device System Installed • (Residences): Property is Co-located Ask for a system user to login to the AAD system dashboard/portal Mark No if no system user is able to login CABBOH200 MGS Search OPS-FRO-283P Associate Alert Device MGS page (Managed hotels) Associate Alert Device MGS page (Franchised hotels Complimentary lounge access is provided to Platinum Elite, Titanium Elite, and Ambassador Elite members

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 135 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Q# CABCK003 Group Back/Heart of House Category / Area To Address MI Initiatives / Elite Appreciation Points 2 Criteria Complimentary lounge access is provided to Platinum Elite, Titanium Elite and Ambassador Elite members Mark N/A if any of the following: • (AUTO, CY, DH, JW, MH, RH): Hotel is a resort property • (AUTO, DH, JW, MH, RH): Hotel is located in AP, CALA, MEA and does NOT have a lounge • (LM, SHER, WSTN): Hotel does not have a lounge or lounge is closed • (CY): Hotel does NOT have a lounge • Hotel has been approved to not participate in complimentary lounge access (refer to https://www.marriott.com/loyalty/terms/default.mi) Hotel is required to provide complimentary lounge access to Platinum Elite/Titanium Elite/Ambassador Elite members. At Delta Hotels without a Signature Club Lounge, the member will receive access to the Elite Pantry as the approved alternative AUTO, DH, JW, MH, RH (US/CAN): If the Concierge/Club/Executive Lounge is closed or not present, Platinum Elite, Titanium Elite and Ambassador Elite members must be offered a daily choice of either: • Complimentary breakfast for 2 in the restaurant OR • 750 bonus points AUTO, DH, JW, MH, RH (EUR): If hotel does not have a Concierge/Club/Executive Lounge Platinum Elite, Titanium Elite and Ambassador Elite members must be offered a daily choice of either: • Complimentary breakfast for 2 in the restaurant OR • 750 bonus points CY (outside US/CAN): If the Concierge/Club/Executive Lounge is closed, Platinum Elite, Titanium Elite and Ambassador Elite members must be offered breakfast in the restaurant Mark No if any of the above criteria is not met CABCK003 MGS Search OPS-FNB-036 OPS-FRO-304 Back/Heart of House Cleanliness Q# CABBOH031 Group Back/Heart of House Category / Area To Address Cleanliness / Low Guest Impact Points 2 Criteria Back/Heart of House Cleanliness

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 136 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Mark N/A if area not observed Back/Heart of House areas may include associate breakroom/cafeteria, property laundry, or associate restroom or locker room. Properties are required to clean and disinfect Back/Heart of House areas based on volume of use with recommended disinfectants. Areas and items to be cleaned include, but are not limited to: associate breakroom/cafeteria, property laundry, restrooms, locker/changing rooms, handrails, tables, chairs, counters, buttons, entrances, water fountains, hand sanitizing stations Observe the Back/Heart of House for the following cleanliness detractors: • Debris, dust, or dirt • Gum, food or beverage spills • Insects or cobwebs • Trashcan overflowing • Operating Supplies & Equipment are disorganized Mark No if any of the above criteria is not met CABBOH031 Mobile Key Compliance meets standard Q# CABBOH029 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Mobile Key Compliance meets standard Mark N/A if: • Hotel listed as N/A on the performance report • (AP, CALA): Mobile Key is not implemented Property must: • Meet continent and tier thresholds, as listed on the DGE GXP Performance Report on MGS, for the Mobile Keys Delivered % in the last reporting period (13 week rolling) • Maintain Mobile Key capability for all guest-accessible locked doors (e.g., guest room, public space) As applicable, confirm functionality by opening via Mobile Key: • Guest room • Public space (e.g., exterior entrance, elevator, fitness center) Locate the Performance Reporting page of the Digital Guest Experience MGS page and access the performance report: • Select the BSA tab • Verify the “Mobile Key Compliance” column o If marked N/A, no points are added or deducted o If marked Not Compliant, deduct 16 points • If marked Compliant, Verify the below metric is “GREEN” on the report o Above / (Below) Target under Mobile Keys Delivered % Mark No if any of the following: • Mobile Keys Delivered % metric is not green on the performance report • Mobile Key not functioning CABBOH029 MGS Search OPS-FRO-282F

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 137 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Empower: Guest Experience (GXP) Usage meets standards Q# CABBOH230 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Empower: Guest Experience (GXP) Usage meets standards Mark N/A if hotel does not participate in GXP Empower: Guest Experience (GXP) must minimally be used to: • Manage response time for guest requests and issues and improve efficiency for property associates • Track guest issues, problem resolution, and follow-up with guest to ensure satisfaction • Manage minimum property GXP setup to ensure proper GXP adoption In addition to the above, property must meet continent and tier thresholds, as listed on the GXP Performance Report on MGS, for the Cases Closed within Guest Expectations % metric in the last reporting period (13 week rolling) and meet GXP Setup Health Check Dashboard requirements listed within GXP. Ask to see the closed case that the property should have created in GXP for the request or defect previously reported during the mystery portion of the audit. Locate the Performance Reporting page of the Digital Guest Experience MGS page and access the performance report: • Select the BSA tab • Verify the below metric is "GREEN" on the report o Cases Closed within Guest Expectations % Locate the GXP Setup Health Check Dashboard in GXP: • Select drop down menu and select GXP Setup Health Check o Ensure dashboard is refreshed displaying most recent results. • Verify the below metrics are “GREEN” on the Dashboard. o Property Admin (min 2 users) o Access to CEC Sensitive Cases (min of 2 users) o Active Escalation rules (min of Chat, CEC, sensitive CEC, Feedback) Mark No if any of the following: • No case was logged • Case was not closed • Cases Closed within Guest Expectations % metric is not green on performance report • Any of the following GXP Setup criteria reflect red: o Property Admin o View CEC Sensitive Cases o Active Escalation Rules CABBOH230 MGS Search OPS-FRO-306 Digital Guest Experience/GXP Property Performance Empower: Guest Experiences (GXP) Average Chat Response Rate Percentage meets standard Q# Group Category / Area To Address Points

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 138 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. CABBOH017 Back/Heart of House MI Initiatives / Documentation 4 Criteria Average Chat Response Rate Percentage meets standard Mark N/A if any of the following: • Hotel has provided documentation that an owner or management company change has occurred within the last 90 days • Hotel is located in Venezuela • Hotel does not participate in GXP • Hotel is listed as N/A on the GXP Performance Report Property must meet continent and tier thresholds, as listed on the GXP Performance Report on MGS, for the Chats Responded to in Goal Time % metric in the last reporting period (13 week rolling). Locate the Performance Reporting page of the Digital Guest Experience MGS page and access the performance report: • Select the BSA tab • Verify the below metric is "GREEN" on the report o Chats Responded to in Goal Time % Mark No if the Chats Responded to in Goal Time % metric is not green on the performance report CABBOH017 MGS Search OPS-FRO-290N Pre-arrival Planning Program meets standard Q# CABBOH032 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 0 Criteria Pre-arrival Planning Program meets standard Mark N/A if: • Hotel does not participate in GXP • Hotel has not had any Ambassador arrivals for the last 90 days Pre-arrival Planning Program must minimally include the following: • Run the GPS daily to evaluate upgrade strategy and identify high actionable insights guests (e.g., Elite members, guests with preferences, historic defects and requests, celebrating special occasions) prior to arrival • Ensure all high actionable insight arrivals are reviewed and planned for prior to arrival Property must meet continent and tier thresholds, as listed on the GXP Performance Report on MGS, for the above component metrics in the last reporting period (13 week rolling). Locate the Performance Reporting page of the Digital Guest Experience MGS page and access the performance report: • Select the BSA tab • Verify the below metrics are "GREEN" on the report o % of guests with high actionable insights reviewed Mark No if any of the above is not met CABBOH032

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 139 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. MGS Search OPS-FRO-306 Marriott Environmental Sustainability HUB (MESH) meets standard Q# CABBOH023 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Marriott Environmental Sustainability HUB (MESH) meets standard Mark N/A if any of the following: • Marriott Environmental Sustainability HUB (MESH) site is unavailable due to technical issues • Ownership change occurred 1 month prior to visit • Newly opened property within the last 16 months • Hotel brand is PH MESH is Marriott's consolidated utility platform. Properties are required to track consumption through submitting invoices to MESH (or to enter data manually where invoice submission is not available) to have metrics populate within the tool. They are also required to provide various property attributes (e.g., total conditioned space in sq. ft or sq. m). The information housed in MESH is used in various sales channels to drive business for a hotel. Marriott Environmental Sustainability HUB (MESH) must meet the requirements below. Additional information on compliance can be found on the MESH landing page and MGS: • Be in use • Include hotel's name • Include data from the following metrics: o Carbon Intensity must show a numeric value and the background color must not be gray ▪ If the attribute “Reportable - Energy” is False skip this check o Water Intensity must show a numeric value and the background color must not be gray ▪ If the attribute “Reportable - Water” is False skip this check ▪ It is acceptable for properties in Quebec to not have a reading for Water Intensity o Energy Intensity must show a numeric value and the background color must not be gray ▪ If the attribute “Reportable - Energy” is False skip this check o 90%+ Complete Sustain Responsible Operations (SRO) tracker Documentation/verification must be completed in MESH If a property feels they should be classified as non-reportable for Energy or Water, please contact [email protected]. This only applies to sites who have no means of obtaining or estimating usages. If a property does not contact GOSEngineering prior to their audit, they will be responsible for all MESH metrics being evaluated within this question. Ask Manager (e.g., Front Office manager, Engineer or GM) to: • Log on to MESH to access the dashboard • Verify data/metrics are present for: o Carbon Intensity, Water Intensity, Energy Intensity and the background color is not gray ▪ Note: If hotel has unreportable data for Carbon Intensity, Water Intensity, and/or Energy Intensity, those specific metrics do not need to be evaluated o Sustain Responsible Operations (SRO) tracker is 90% or greater o Attributes labeled as Complete with a green background Mark No if any of the above is not met CABBOH023 MGS Search OPS-ENG-047

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 140 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. MESH MGS Page Point of Sales (POS) meets standards Q# CABBOH026 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Point of Sales (POS) meets standards Mark N/A if any of the following: • Property does not have a POS • Property is an AUTO, PH or MVW • All property outlets with a POS are managed by a third-party • Hotel has a contract signed before April 1, 2021 with a non-GPOS solution • Property is listed as having an approved alternative on the GPOS BSA Hotel List • Property has written approval (email) of alternative from Sean Brennan (Director, GPOS) or Frid Edmond (VP, Property Management Systems) Property must utilize one of the following POS standard solutions: • Marriott-Hosted Simphony o Versions 2.9, 18.2, or higher o CAL connection Url must match • (AP, CALA, EMEA): Hosted Infrasys If hosted systems are not permitted or available regionally, property must utilize one of the following on-premise solutions: • MICROS (Version 3700, 9700, or Simphony) • Infrasys Gourmate Any of the following options can be used to confirm Simphony Version & Hosting Location: Option #1: Using the GPOS BSA Hotel List, mark Yes if property is listed as compliant. If property is not listed on the GPOS BSA Hotel List, try Option #2 or #3. Option #2: Ask property to show an invoice from the last 90 days indicating the system and version, and mark Yes if system and version match one of the on-premises solutions listed above. • It is acceptable in the UK to provide a yearly invoice that shows the billing cycle period Option #3: Ask a leader to: • Access MANAGER options via the POS workstation. • Select "PMC" (Property Management Console) • Confirm version (version can be 2.9, 18.2, or higher) • Confirm CAL Url matches one of the 4 listed: o mi.simphony.net or miemc.simphony.net o stwdtrans.microsdc.com o mar2-ohsim-sim.oracleindustry.com o mar01-ohsim-prod.microsdc.com • To validate Infrasys Hosting Location, ask leader to provide the Url they use to access the Infrasys HQ Admin Console, which will identify one of these three approved locations: o https://hq.hero-cloud.com/accounts/marriott o https://hq.hero-cloud.cn/accounts/marriottcn/ o https://eu-hq.hero-cloud.com/accounts/marriottemea/ Mark No if one of the above solutions is not present CABBOH026

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 141 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. MGS Search OPS-FRO-296A Global Property Network Standard (GPNS) technical solution is installed Q# CABBOH004_2 A Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Global Property Network Standard (GPNS) technical solution is installed Mark N/A if any of the following: • Hotel has signed contract to install GPNS, and the installation has not occurred yet • Hotel provided documentation that an owner or management company change has occurred within the last 90 days • Hotel opened within the last 90 days • Hotel brand is PH • (AP, EMEA, US/CAN): Hotel is non-branded • (CALA, US/CAN): Hotel brand is AUTO or TRB MR/RC Brand hotels must have the Global Property Network Standard (GPNS) technical solution installed Ask associate to: • Log-on to Marriott Global Source • From MGS home page: o Click on Operations > Guest and Property Technology > Property Internet Strategy > GPNS > QA Compliance • Click on most recent Property GPNS Internet Tracking (XLS) to open file • Enter/Search for MARSHA code • Based on the result, mark Yes or N/A If property is: • Not listed on report, or • Is listed as Ask to see GPNS System Installation Certificate, or • Site is not available due to technical issues Ask to see the GPNS System Installation Certificate • Documentation must only be in the following specific form listed below: o Signed GPNS System Installation Certificate Required fields include: • Property Name • MARSHA Code • Property Address • Vendor Signature, Name, Title, Date • GPNS Installation/Certification Date with correct version date (e.g., "GPNS Version 20##", or "20## GPNS Standard"): o (AP, CALA, US/CAN): Version must be on/after 2018 o (EMEA): Version must be on/after 2019 It is acceptable if: • GPNS System Installation Certification is a copy, fax, or scan • Vendor signature, on the GPNS System Installation Certificate is electronic • Operator signature area, on the GPNS System Installation Certificate is blank Audit is a point in time audit. Documentation must be provided during the audit to be compliant. Documentation will not be accepted after the audit is complete.

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 142 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Mark No if any of the following: • Hotel states GPNS not installed • Hotel indicates GPNS is installed but GPNS System Installation Certificate not available and hotel is not listed as Compliant on the Property GPNS Internet Tracking (XLS) • GPNS System Installation Certificate required fields are blank • GPNS Installation/Certification Date is blank • GPNS Installation/Certification documentation provided is not correct version CABBOH004_2A MGS Search OPS-TECH-002 Hotel has the minimum required internet bandwidth for guestroom internet access Q# CABBOH002_2 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Hotel has the minimum required internet bandwidth for guestroom internet access Mark N/A if any of the following: • Hotel has provided documentation that an owner or management company change has occurred within the last 90 days • Hotel opened within the last 90 days • Hotel brand is GH or PH Hotels must follow minimum internet bandwidth requirements as communicated by both the standard and the continent teams, as per the standard Ask the GM: • How many rooms are at the hotel Ask associate to: • Log-on to Marriott Global Source o From MGS home page: ▪ Click on Operations > Guest and Property Technology ▪ Click on Property Internet Strategy ▪ Click on GPNS ▪ Click on QA Compliance ▪ Click on most recent Property GPNS Internet Tracking (XLS) to open file • Enter/Search for MARSHA code • If property is listed as “Compliant”, mark YES to this item If property is: • Not listed on report, or • Is listed as “Ask to see documentation of hotel’s bandwidth”, or • Site is not available due to technical issues Ask to see documentation of hotel’s bandwidth Acceptable forms of documentation include: • Preferred documentation: A recent (less than 3 months) invoice, from the internet bandwidth provider, that shows the bandwidth size o It is acceptable in the UK to provide a yearly invoice that shows the billing cycle period • Acceptable alternative documentation: A recent (less than 3 months) internet bandwidth utilization report, from the internet bandwidth provider, that shows the bandwidth size • (Greater China): Alternative documentation: Internet Bandwidth subscription contract with the internet

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 143 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. service provider that shows internet bandwidth size. It is acceptable if the bandwidth is written as a number, a number with “M”, a number with “K”, a number with “Mbps”, or a number with “Kbps” (e.g., 10; 10M; 10,000K; 10Mbps; or 10,000Kbps) IMPORTANT: Documentation is clear and valid when provided by the Internet Bandwidth Provider (the Internet Service Provider or ISP). The preferred method to prove internet bandwidth size is the invoice from the ISP. The second documentation option, an internet bandwidth utilization report, is typically provided by a different company, which is the LAN Service Provider (LSP). In some cases the LSP can only see a portion of the internet bandwidth size, which is reported in the internet bandwidth utilization report. If the reported internet bandwidth size is above the required amount then this report is an acceptable form of documentation. If the reported amount is not above the required amount then the invoice from the ISP (not the LSP) is required to prove that the internet bandwidth size meets the required amount. • Examples of Internet Bandwidth Providers (ISPs; PREFERRED METHOD): o (AP): Providers are usually unique to each country. Examples include, but are not restricted to: China Telecom and China Unicom (China), Singtel, Starhub and M1 (Singapore), Bharti Airtel, BSNL and Reliance (India), TRUE and Internet Thailand (Thailand), KDDI, AsahiNet and NTT Docomo (Japan) o (CALA): Country specific as the providers vary for each country in the region o (EMEA): Providers are usually unique to each country. Examples include, but are not restricted to Esferize, FourteenIP, GuestTek, Hoist, interTouch, Mikenopa and Reivernet o (US/CAN): AT&T, Verizon, XO Communications, CenturyLink, etc. • Examples of LAN Service Providers (LSPs; ALTERNATIVE OPTION): o (AP): GuestTek, InterTouch, Linkbroad, NEC, Reivernet o (CALA): GuestTek, Hotspot, Single Digits, Nimbus o (EMEA): Acentic, FourteenIP, GuestTek, Hoist, Mikenopa, Acentic, GuestTek, Hoist, InterTouch, Reivernet o (US/CAN): Allbridge, Blueprint RF, Cloud5, Concord, Enseo, GuestTek, Hospot International, Nimbus, Pure Pages, Safety NetAccess, Single Digits, SONIFI, Windstream • In rare cases, a company could be an ISP and an LSP. Companies that could fit this criteria are Comcast - Deep Blue, or COX - Blueprint RF AP, EMEA • All brands to meet 500 kbps/room; Multiply the number of rooms by 500 Kbps and then divide by 1024 (1024 Kbps = 1 Mb) (Example: 250 rooms x 500 Kbps = 125,000; 125,000/1024 = 122 Mbps is the minimum required) CALA • 250kbps/room (e.g., 25 Mbps per 100 rooms); Multiply the number of rooms by 25Mbps and then divide by 100 rooms (Example: 250 rooms x 25 Mbps = 6,250; 6,250/100 rooms = 62.5 Mbps is the minimum required) o It is acceptable for hotels to have less than 250 kbps/room if circuit utilization report shows less than 60% per month (documentation required) ▪ Check last completed month circuit utilization report and verify report shows less than 60% It is acceptable if a hotel has a stable bandwidth or a flexible bandwidth with bursting capacity to meet the guestroom bandwidth minimums Burstable circuits are circuits with defined bandwidth that may be lower than the maximum expected bandwidth needs but have the capability to “burst” up to a larger bandwidth level to meet additional bandwidth demand US/CAN • >1500 rooms - 600 Mbps • 1000-1499 rooms - 450 Mbps • 500-999 rooms - 300 Mbps • 150-499 rooms - 150 Mbps • 75-149 rooms - 100 Mbps • < 75 rooms - 50 Mbps It is acceptable if a hotel has a stable bandwidth or a flexible bandwidth with bursting capacity to meet the guestroom bandwidth minimums • Burstable circuits are circuits with defined bandwidth that may be lower than the maximum expected bandwidth needs but have the capability to “burst” up to a larger bandwidth level to meet additional bandwidth demand

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 144 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. ALL REGIONS Audit is a point in time audit. Documentation must be provided during the audit to be compliant. Documentation will not be accepted after the audit is complete Mark No if any of the following: • Hotel does not have documentation confirming internet bandwidth • Internet Bandwidth is not correct for hotel type CABBOH002_2 MGS Search OPS-TECH-002 Guestroom Entertainment Platform meets standard (EMEA, US/CAN) Q# CABBOH011 Group Back/Heart of House Category / Area To Address MI Initiatives / Fulfillment Points 16 Criteria Guestroom Entertainment Platform meets standard (EMEA, US/CAN) Mark N/A if: • Hotel is located in AP or CALA • Hotel is located in CAN or EUR and is AH, ELMT, FP, LC, LM, SHER, SR, TRB, WSTN, or W • Hotel is an AC Hotel with JV ownership (Implementation date: January 1, 2024) • Hotel brand is AUTO, ED, NB, PH, or TRB Hotel must have the guestroom entertainment platform, including: • Interactive program guide • (US/CAN): Over the Top (OTT) Entertainment Application installed (e.g., Netflix, YouTube) • (US): Required channel line-up Guestroom entertainment system is commonly referred to as: Netflix system, Enseo system, Set Top Box product Verify all elements listed below are present on the guestroom television: • Interactive program guide is available • (US/CAN): OTT Entertainment application installed by confirming access to Netflix • (US): Channel line-up present by confirming Hallmark channel available Mark No if any above criteria is not met CABBOH011 Rooms Preventative Maintenance (RPM) Program meets standard Q# CABBOH022 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Rooms Preventative Maintenance (RPM) Program meets standard Mark N/A if any of the following: • Hotel has opened within the last 12 months • Hotel has provided documentation that an owner or management company change has occurred

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 145 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. within the last 90 days • System is unavailable due to technical issues Guestrooms must be free of defects, well-maintained, functional; kept in like-new condition, including all guest offerings. The Rooms Preventative Maintenance (RPM) Program includes three components: General Clean (GC), Preventative Maintenance (PM) and Carpet Cleaning. General Clean (GC), Preventative Maintenance (PM) and Carpet Cleaning must be executed in each Guestroom and tracked a minimum of three (3) times within the last 12 months Once in each of the following periods: • Jan, Feb, Mar, Apr • May, Jun, Jul, Aug • Sep, Oct, Nov, Dec OR • Once every 17 weeks Randomly select a room Ask to see documentation and verify: Both GC and PM have been performed at least 3 times within the past 12 months, and at a minimum once every 4 months (17 weeks) • It is acceptable for the GC and/or RPM/PM process to be completed within 2 weeks of each other for the same room The carpet has been cleaned at least 3 times within the past 12 months • If only rugs are present, evaluate the rugs as if they are carpets • If no carpets or rugs are present, only evaluate GC and PM Marriott Managed properties must use Transcendent to schedule, track and document activities. The Transcendent Job Aid will assist properties with providing the required reports. Franchise properties may use any form of documentation but documentation presented must show each of the following tasks were completed: • General Cleaning (GC) • Preventative Maintenance (PM) • Carpet Cleaning If a room was unavailable for any period of time (e.g., renovation), no RPM program documentation is needed during that time period. However, all 3 components of the RPM program must still be documented during the time when room is available to be occupied by guests (e.g., room renovation May-Jun, all components of the RPM program must be documented in Jan-Apr and Jul-Dec). Mark No if any of the above criteria is not met CABBOH022 MGS Search OPS-ENG-023 Red Coat Direct Usage meets standards (CALA, EMEA, US/CAN) Q# BOH509 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 2 Criteria Red Coat Direct Usage meets standards (CALA, EMEA, US/CAN) Mark N/A if any of the following:

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 146 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Access to Red Coat Direct not available • Red Coat Direct Property Administrator not on site • Hotel has exterior meeting space only • Hotel is located in AP • Hotel is located in Venezuela Red Coat Direct usage must minimally include: • Offer the Red Coat Direct app via custom event link to all meeting planners • Introduce/demonstrate meeting planners to use or try the app to meet continent total usage % goal For hotels integrated with Consolidated Inventory/Total Yield (CI/TY): Verify Property Invitation %: • Ask Property Administrator to run the Red Coat Directory Monitor Usage report for the previous full month o Log into Meeting Services App: https://msa.marriott.com ▪ The Red Coat Direct Property Administrator will have access to the Reports tab o Click the Reports tab o In the drop-down, select Monitor Usage report o Select the start date (first day of full month prior to audit date) and end date (last day of full month prior to audit date) ▪ Click Generate Report • Review Property Invitation % on the report and verify at least 85% of meeting planners have received invitation with customer event link Verify Total Usage %: • Review Total Usage % on the Monitor Usage report to verify minimum % of meeting planners are using/trying the Red Coat Direct app o (CALA, EUR, US/CAN): 28% o (MEA): 20% For hotels using a non-integrated approach (e.g., Delphi, Opera Sales & Catering, etc.): Verify invitation rate: • Ask manager to provide a report from their Property Inventory System indicating the number of events held over the previous full month o Data should exclude in-house events o Data should exclude events where all meeting planners opted-out of MSA communications • Determine the number of groups listed (e.g., 100) • Ask manager to access Red Coat Direct Monitor Usage Report for the previous full month o Log into Meeting Services App: https://msa.marriott.com ▪ The Red Coat Direct Property Administrator will have access to the Reports tab o Click the Reports tab o In the drop-down, select Monitor Usage report o Select the start date (first day of full month prior to audit date) and end date (last day of full month prior to audit date) o Click Generate Report • Determine the number of events sent invitations (e.g., 75) under Total Potential Events on the report • Compare the number of events from the Property Inventory System to the number of Total Potential Events on the Red Coat Direct Monitor Usage report o Example: ▪ 100 groups listed in the Property Inventory System for previous full month ▪ MSA report show 75 Total Potential Events ▪ 75% Property Invitation % • Verify at least 85% of meeting planners have received an invitation with custom event link Verify usage rate: • Review Total Usage % on the Monitor Usage report to verify minimally 28% of meeting planners are using/trying the Red Coat Direct app Mark No if any of the following: • Property Invitation % indicates less than 85% of meeting planners are being sent invitations with custom event link • (CALA, EUR, US/CAN): Total Usage % indicates less than 28% total usage • (MEA): Total Usage % indicates less than 20% total usage

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 147 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Hotel is not using Red Coat Direct app BOH509 MGS Search OPS-EMM-035 Brand Approved Photographer meets standard (EMEA) Q# CABBOH002 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Brand Approved Photographer meets standard (EMEA) Mark N/A if any of the following: • Hotel is located in AP, CALA, US/CAN • Hotel photography was taken before January 1, 2022 Hotel photography must be provided by a brand approved photographer. Certificate of Compliance applies to hotel photography taken after January 1, 2022 Hotel photography uses include: • Marketing materials • Electronic presence Hotels must minimally have either: • Brand Photography Certificate of Compliance or • Brand Photography Certificate of Extension It is acceptable for certificate to be electronic or paper Documentation must only be in one of the following specific forms listed below: • Certificate of Compliance – [Brand] Photography Standards with a brand-approved photographer • Certificate of Extension – [Brand] Photography Standards Ask property for one of the above forms of documentation Mark No if any of the above is not met CABBOH002 MGS Search EMEA Brand Approved Photographers SMRM-066 Music Program Vendor meets standard Q# CAB4BOH011 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 4 Criteria Music Program Vendor meets standard

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 148 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. Mark N/A if any of the following: • Property is located in Saudi Arabia or Kuwait • The hotel has provided documentation that an owner or management company change has occurred within the last 90 days Property must use one of the following vendors for music: • Music Styling • PlayNetwork • (US/CAN): Prescriptive Music (RX) is also acceptable until July 1, 2025 Ask to see vendor invoice from music provider Check invoice and Mark No if any of the following: • Invoice not provided • Music invoice not from approved vendor • Music not provided CAB4BOH011 MGS Search OPS-FRO-295B guestVoice Alert Response Rate meets standard Q# CABBOH005 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 4 Criteria guestVoice Alert Response Rate meets standard Mark N/A if you find any of the following: • Hotel does not meet the guestVoice Alert Response Rate standard • Hotel provided documentation that an owner or management company change has occurred within the last 3 months • Hotel opened within the last 90 days • guestVoice is unavailable due to technical issues • Property does not participate in guestVoice program • (AUTO): Hotel has 2000 rooms or more Hotel WILL RECEIVE 4 points if the guestVoice Alert Response standard detailed below IS met Hotel WILL NOT LOSE any points if the guestVoice Alert Response standard detailed below IS NOT met Hotel must respond to guestVoice Alerts within 72 hours by an approved response method for GSS, TripAdvisor and Marriott Verified Reviews (MVR) • Hotel must maintain a minimum 90% response rate for all GSS, TripAdvisor, and MVR • Compliance will be measured on total rolling 3-month performance at or above 90% • An alert is a negative survey/review from a guest. o Guest Satisfaction Survey (GSS); triggered by scores < 6 o Marriott Verified Reviews (MVR); triggered by scores < 3 o TripAdvisor; triggered by scores < 3 Note: Rolling 3-month performance only includes information since opening date or since participating in the guestVoice standard. In addition, only hotels where the standard has been active at least 3 months will be audited. Approved Response Methods Hotel must respond to guestVoice Alerts using ONE of the following approved response methods: • Email to the guest using a rapid response template within the guestVoice platform for GSS

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 149 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • Response posted to a MVR through guestVoice • TripAdvisor review response posted online Ask associate to: • Log-on to guestVoice • From guestVoice home page, access the Property Dashboard • Scroll down to the Guest Alert Response Standard Compliance (3 Month Rolling) box Verify Total rolling 3-month performance is 90.0% or higher • Mark Yes if Total rolling 3-month performance is higher than 90% • Mark N/A if Total rolling 3-month performance is lower than 90% (no points are lost) CABBOH005 MGS Search OPS-GQA-006 Quarterly Global Food Safety Audit (GFSA) is completed and documented Q# CABFS108_2 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria Quarterly Global Food Safety Audit (GFSA) is completed and documented Mark N/A if any of the following: • All Kitchen Facilities were under complete renovation and not available for food production during the previous completed quarter • Hotel provided documentation that an owner or management company change has occurred within the last 90 days • QA website was unavailable due to technical issues • Hotel open less than one complete quarter • Restaurant is operated by a third party Hotel must complete a Global Food Safety Audit (GFSA) self-inspection each calendar quarter • Quarters are as follows: o 1st Quarter: January-March o 2nd Quarter: April-June o 3rd Quarter: July-September o 4th Quarter: October-December GFSAs must be completed and uploaded to the QA website A printed GFSA will not be acceptable Ask to see documentation of most recent GFSA • Verify quarterly GFSA was completed and uploaded for the most recently completed quarter • Documentation must only be in one of the specific electronic forms listed below: o Global Food Safety Audit - Summary Results (electronic) o Global Food Safety Audit - Detail Results (electronic) It is acceptable to use the prior year's form during Q1 only Q2, Q3, Q4 must use current form Mark No if any of the following: • Documentation not available • Paper forms only available • Incorrect form used • Requested GFSA not conducted or documented

Basic service, cleanliness and condition detail located in the How Properties Are Evaluated During the BSA document on MGS. Page 150 | 163 Marriott International CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott International. Any other use is expressly prohibited. • GFSA not uploaded to QA website CABFS108_2 MGS Search OPS-FNB-057A BSA Property Prework Form Completed Q# CABBOH003 Group Back/Heart of House Category / Area To Address MI Initiatives / Documentation Points 16 Criteria BSA Property Prework Form Completed Mark N/A if: • Hotel did not complete the December BSA Property Prework Form • Hotel opened in the same month that the BSA Property Prework form was due CABBOH003 MGS Search BSA MGS Page