Quality Manual_Web_Neat

AL HABBAI






Quality Manual

















































+ 971 4 26 2 83 88
[email protected]

www.alhabbaicontracting.com

C E R T I F I E D B Y


















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AL HABBAI - QUALITY MANUAL

TABLE OF













01 Management review QAP 10,20 10 Equipment QAP 93
& Quality planning maintenance
QAP 100
02 Contract review QAP 30 11 Inspection and testing
QAP 110
03 Document and date QAP 50 12 Control of inspection
control measuring and test
equipment
04 Purchasing control
QAP 60 QAP 120
13 Inspection and test
05 Control of customer status
supplied products QAP 70 QAP 130
14 Control of non-
06 Product identification confirming product
and tractability. QAP 80 QAP 140
15 Customer complaints,
07 Progress control corrective and
programme and QAP 90 preventive action
progress QAP 150
16 Handling, storage,
08 Process control – preventive & delivery.
Site mobilization QAP 91 QAP 160
17 Control of quality

09 Process control – records QAP 170
site administration
QAP 92
and construction 18 Internal quality audits QAP 180
activities
19 Training

Quality Manual




This documents is the property of
Al Habbai Contracting L.L.C



No part of this publication may by reproduced,
stored in a retrieval system in any form,
or transmitted by any means, without the prior written
permission of the General Manager.






Approved by :


Date :









ISSUE : REV.03










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AL HABBAI - QUALITY MANUAL

Table

of

Contents SEC. SUBJECT
a. Quality policy statement.

b. Introduction
b.1 Objective and scope
b.2 References
b.3 The company

c. Procedure approval, amendment and distribution

c.1 Approval.
c.2 Amendment Procedure
c.3 Distribution

d. Overview of the Quality System
d.1 Management Responsibility.

d.2 Quality system
d.3 Contract Review.
d.4 Design control
d.5 Document and Data Control
d.6 Purchasing

d.7 Control of Customer supplied product.
d.8 Product identification and Traceability
d.9 Process control.
d.10 Inspection and testing
d.11 Control of Inspection, Measuring and Test Equipment
d.12 Inspection and Test status

d.13 Control of Non-conforming product.
d.14 Corrective and Preventive action.
d.15 Handling, Storage, Packaging, Preservation and Delivery.
d.16 Control of Quality records.
d.17 Internal Quality Audits

d.18 Training
d.19 Servicing
d.20 Statistical Techniques.
e. Annexes

e.1 Annex A
e.2 Organization Chart

e.3 Cross Reference.

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Quality Manual


(a) LIST OF REVISIONS


ISSUE REV DATE AMENDED PAGE NATURE OF REVISION

A 01 15/12/06 Organization Chart - Add Area Manager
- Quality & Production Supervisor

B 02 15/03/10 Organization Chart - Add Quality Dept.
- - Add internal Quality Auditor
C 02 30/10/12 Organization Chart - Add ISO MR & ISO Co-ordinator
D 03 28/12/14 Organization Chart - New Layout




























































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AL HABBAI - QUALITY MANUAL

Quality Manual


(b) MASTER LIST OF QUALITY MANAGEMENT SYSTEMS - FORMS


DOC REF TITLE ISSUE / REV DATE









































































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AL HABBAI - QUALITY MANUAL

Quality Manual


(C) MASTER LIST OF QUALITY MANAGEMENT SYSTEMS - PROCEDURES


DOC REF TITLE ISSUE / REV DATE

QAP - 20 Document & Data Control A/01 15/12/2006

QAP - 90 Process control Programming A/01 03/011/2014
& Progress

QAP - 180 Training A/02 05/01/2015































































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AL HABBAI - QUALITY MANUAL

SECTION - A



















Quality Assurance Policy



The Management of Al Habbai Contracting L.L.C are committed
to continuously improve quality of product and services provided to
customers by complying with contract specifications and customers
requirements.


The ultimate objective of Al Habbai Contracting L.L.C is to
satisfy both clients and customers by completing project on time and within
budget.



To meet these objectives the application of the quality system outlined in this
quality manual has been developed in accordance with the requirements of
International Standard.



Compliance with the requirements of the detailed procedures outlined in this
quality manual are mandatory for all members of staff.









Walid Abbas
General Manager















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AL HABBAI - QUALITY MANUAL

SECTION - A-1 ISO CERTIFICATE 14001-2015



















































































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AL HABBAI - QUALITY MANUAL

SECTION - A-1 ISO CERTIFICATE 9001-2008



















































































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AL HABBAI - QUALITY MANUAL

SECTION - B















Introduction







b.1 OBJECTIVES AND SCOPE


Al Habbai Contracting L.L.C has developed a quality management systems to
better satisfy the needs of its customers and to improve the management system of the
company.

The scope of the quality systems covers building and civil Engineering Contacting Services.
The quality system has been organized to comply with the international standard.
The purpose of this quality manual is to document the company’s quality policy and instruct
and guide employees, whose actions affect product quality, in the course of their day to day
activities so as to achieve the company’s overall objective of customer satisfaction

The Manual includes five sections :-

Section -1 Covers the quality statement.
Section -2 Covers an introduction to the manual.

Section -3 Describes the policy and manual control including, approval, revisions,
and distribution.

Section -4 Provide overview of the quality system and addresses all twenty elements
of quality system requirements as detailed

Section – 5 Includes in the annexes.



b.2 REFERENCES



 Quality vocabulary.
 Quality Management and Quality Assurance standards, Guidelines for selection and

use.
 Quality System, model for Quality assurance in production, installation an servicing.




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AL HABBAI - QUALITY MANUAL

b.3 THE COMPANY

Al Habbai Contracting L.L.C. is privately owned company formed in the year
1993 as the best construction company in Dubai. It was established on strict and strong
basis, which gave the company the opportunity to be one of the most experienced and well
known companies in the U.A.E


During 13 years, the company was stated to accomplished several serious and important
projects related specially to Govt. of Dubai, various number of buildings and private luxury
Villas. In addition, it deal with big commercial projects such as in Media city, Al Qusais,
Deira, Jumairah and all areas in Dubai. Its reputation was the way to gain many projects
for building in Dubai.


Al Habbai Contracting L.L.C. depends on the famous and well known standard
Consultants for build-up which are the best in United Arab Emirates. Periodically technical
check-ups are done on all the construction by experts in the fields to ensure the same
contentious quality that the company presents in all its project, and to assure that no
mechanical or technical errors will occur to delay the productivity and projects handing
over procedure since the company takes official responsibility as a very serious matter.
The most important and helpful side that the company in a quality Supervisors and efficient
manpower.


Since all the company are under the test during the projects, Al Habbai
Contracting L.L.C has provides its ability to exceed any difficulty occurring during
the most sensitive period to present the best and to keep its basically established honesty...


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AL HABBAI - QUALITY MANUAL

SECTION - C










Procedure approval


Amendment and distribution





c.1 APPROVAL

This quality manual has been, reviewed verified by:

















Approved by:






General Manager.




C.2 AMENDMENT PROCEDURE
c.2.1 All amendments to this quality manual shall be reviewed by the management
representative and approved by the General Manager the revision updating
and distribution will be the responsibility of the Management Representative.
c.2.2 In the vent of minor changes, requiring the revision of one or several pages of
the Quality Manual, only such page or pages shall be revised. In such cases the
revision number of the relevant page(s) will be incremented and the issue
indicator will remain unchanged. Wherever practicable, the change in the
document will be highlighted by a vertical line, adjacent and to the right of the
amendment, and the revision will be denoted on the amendment sheet.

c.2.3 Should the nature of the changes to the quality manual require revision of a
substantial number of pages, or after a significant number of minor changes,
the document will be reissued. In this case the issue indicator will be incremented
and the revision number shall be re-set to zero.

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AL HABBAI - QUALITY MANUAL

C.3 DISTRIBUTION OF THE QUALITY MANUAL.

c.3.1 Distribution of the Quality Manual is controlled by the Management
Representative in accordance with the established distribution list approved by
the General Manager. The Management Representative will ensure that
controlled copies are updated promptly. He will distribute all amendments of the
Quality Manual to all holders of controlled copies and give notice as to the
disposition of obsolete copies.

c.3.2 Uncontrolled copies of the quality manual may be used for marketing or
promotional purposes, or issued to customers on demand for reference purposes.
Uncontrolled copies shall not be updated.






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AL HABBAI - QUALITY MANUAL

SECTION - D







Overview of the Quality System





d.1 MANAGEMENT RESPONSIBILITY.

d.1.1 Quality Policy.
The company’s Quality Policy has been defied and approved by the General
Manager. This policy is published in section 1 of this manual. The contents of
the Quality Policy are disseminated throughout the company. Copies of the quality
policy are also issued to staff to facilitate better understanding of its contents.
Briefing on the Quality Policy and the requirement of the company’s quality
system is included in induction training for all new staff.

d.1.2 Organization
The organization of the company has been defined and is illustrated in appendix
A of this manual.
Responsibility and Authority

The responsibility, authority and the interrelation o fall personnel who manage, perform,
and verify work affecting quality have been defined and documented. The responsibilities
and authority of the key personnel are as follows:

General Manager:
 Define and approve the Quality Policy of the company and ensure its implementation
and maintenance.

 Approve the quality manual and training plans.
 Ensure the quality system is reviewed to ensure its continuing suitability and
effectiveness in satisfying he requirements of the standard, the company’s objectives
and the customers expectations.
 Review and provide adequate resource requirements for project Managers

 Develop the company business plan, marketing strategy and long term growth.

 Chair the Management review meeting.
Management Representative.

The General Manager maintains the role of the nominated Management Representative
and is ultimately responsible for ensuring implementation and maintenance of the quality
system.

Responsibilities and authorities relating to quality.
 Ensure the establishment of the quality system and its implementation and
maintenance in accordance with the international standard.
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AL HABBAI - QUALITY MANUAL

 Report on the performance of the quality system to the General Manager for review
as a basis for improvement of the quality system.

 Organize management review meeting.
 Manage the day to day operations of the quality system as required by procedures.

 Review with managers, the quality system in their department as and when required.
 Establish and control the document and data control system.

 Establish the internal quality audit plan and co-ordinate auditors.
 Initiate follow-up audit activities in order to verify audits, and record the
implementation and effectiveness of corrective and preventive action taken.
 Report the results of internal audits, corrective and preventive actions and the
overall effectives of the quality system to the General Manager.

 Control distribution of the quality system manual, procedures and documents .



Internal Quality Auditor.
Responsible and authorities

 Prepare and plan quality audits in accordance with the overall plan.
 Conduct internal audits and prepare non-conformance reports and audit reports

 Discuss the results of internal audits with the Management Representative and
managers audited, and agree timely corrective actions required.

Resources
Al habbai Contracting L.L.C management has identified and established resources
required to satisfy the requirements of its customers, both regarding equipment and
personnel.
The General Manager and Area Manager are responsible for ensuring that adequately
trained personnel are assigned to manage, perform and verify work affecting quality of
product supplied to customers.
The company has trained personnel who carry out internal quality audits.

Adequacy of resources, including, trained personnel, equipment, machines and software
with regards, to meeting the customers quality requirements are reviewed periodically
during management review meeting and any necessary action taken accordingly.

Management Review.

Management review meeting are carried out twice per year at approximately six monthly
interval in order to ensure the quality system’s continuing suitability and effectiveness
in satisfying the Quality Policy, the requirements of the standard, and in meeting the
Customers requirements, The General Manager chairs Management review meeting
and may call unscheduled meeting should the need arise.

Management review meeting will be attended by a minimum of two persons and shall
include the General Manager and the Management Representative. General Manager
may request other management members to participate in the management review
meeting as deemed necessary.
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AL HABBAI - QUALITY MANUAL

Information regarding internal quality audits and corrective and preventive action taken
are reviewed during Management Review meeting and form part of a set agenda for
such meetings.

Minutes of meeting are maintained by the management representative.


Supporting Procedures:
 QAP 010 - Management Review


d.2 QUALITY SYSTEM.
Al Habbai Contracting L.L.C has established, documented and implemented a quality
system that satisfies the requirements of international standard.
The scope of the quality system covers; the organization, responsibilities and authorities,
procedures, work methods, and resources, with a view to achieving and maintaining a
quality of service commensurate with the quality policy and objectives of the company
and the Customers expectations.


Structure of Quality System documentation.
The quality system documentation is structured in the following order of precedence:

 Quality Manual, which outlines the overall quality system and in which the
company’s quality policy published.
 Quality assurance procedures, which detail the responsibilities and methods
to be followed when carrying out various activities and task. These procedures
define how the requirements of applicable clauses of international standard
are applied to the services. These are confidential and their circulation is
restricted to internal use within the company unless otherwise contractually
agreed.

 Work instruction (if any), which detail how to undertake specific tasks when
the absence of such instruction may affect quality.

 Forms, which when filled out, become quality records.
Quality records are maintained in accordance with stated procedures in order to provide
evidence that the requirements of the quality system standard as well as customer
quality requirements are met.

Quality Planning
The Company caries out quality planning. General Quality planning is cared out as part
of management review. Contract specific quality planning is also undertaken and
revolves around the provision of adequately trained personnel, compatibility of entities
and documentation, necessary tools and equipment including test & inspection
equipment, special process requirements, material and sub-contract procurement works
programming and, required quality records.

Supporting Procedures:

 QAP 20 Quality planning
 QAP 90 Process Control – Programming and Progress.
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AL HABBAI - QUALITY MANUAL

d.3 CONTRACT REVIEW
The company has established procedures which require that inquires, quotation,
contracts, and orders are reviewed to ascertain that customer’s requirements are
adequately defined and are well understood, and to verify that the company has the
capability to meet the stipulated or implied contract requirements.
The Procedure requires that any ambiguities or dubious requirements are clarified with
the customer prior to submission of the offer.
Any contract or order awarded is further reviewed to ascertain that any differences
between the contract or order and the company’s offer are resolved prior to acceptance
of such a contract or offer.

Records of contract review are maintained.
Where the need arises for amendment to a contract, such an amendment is documented
and respective information passed to all concerned in the company .

Supporting Procedures:
 QAP 30 – Contract Review.
d.4 DESIGN ONTROL

Al Habbai Contracting L.L.C does not undertake design activities and design control is
not a requirements of this section has been included so as to align the numbering of
this manual with the standard.
d.5 DOCUMENT AND DATA CONTROL

The company has established and maintains procedures for the contract of all
documentation relating to the Quality System.
The procedure ensures that:

 All quality documents are reviewed and approved prior to issue.
 The pertinent issues of appropriate documents are available at locations where
operation essential to the effective functioning of the quality system are
performed.
 All Changes to documents are in writing, are reviewed and approved prior to
issue and are distributed to all holders of controlled copies.
 A master set of applicable documents is maintained and updated.
 Obsolete documents retained for knowledge preservation or legal purposes
are clearly identified as such.
 Documents are re-issued after a practicable number of changes.

The procedure ensure that documents of external origin essential to the company’s
quality system are adequately controlled.

Supporting Procedures:
 QAP 050 : Document and data control.

d.6 PURCHASING CONTROL

In purchasing materials, equipment, and services, the company attaches critical
importance to evaluation and selection of subcontractors / Suppliers, communication
of requirements to subcontractors/ suppliers, receiving inspection and verification of
purchased products.
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AL HABBAI - QUALITY MANUAL

Procedures have been established which ensure that:
 Only approved suppliers are used and that the mechanism for selection of new
suppliers is in place (suppliers includes subcontractors) allowance has been
made to approved vendors based on trail orders or samples.
 The performance of approved suppliers is monitored and recorded

 Purchasing documents clearly and completely describe ordered and the quality
requirements.


 Verification arrangements and authority for release of product are clearly notified
to the supplier.

 Purchase documents are reviewed and approved prior to release.

 No incoming material is used until approved through the process of receiving
inspection.

Supporting Procedures:
 QAP 60- Purchasing Control

 QAP 100 Inspection and testing

d.7 CONTROL OF CUSTOMERS SUPPLIED PRODUCT

Procedures have been established to ensure adequate control of customer supplied
products, including property and facilities, which the company users or has responsibility
for whilst in their possession.

The procedure ensures that the customers supplied products or facilities are verified
for conformity and / or suitability. If any such product of facility is found to be unsuitable
for use, it will be recorded and the customer will be informed accordingly. Likewise
should any such product or facility be lost or damaged, the events and product details
will be recorded and the customer notified.

Periodic inspections will be undertaken to determine the condition of customer supplied
products and facilities so as a endure satisfactory storage or continuing suitability.

Supporting Procedures:

 QAP 70 – Control of customers supplied product.

d.8 PRODUCT IDENTIFICATION AND TRACEABILITY.
Where required the products used by the company are identified form receipt and
throughout production and delivery.

Where traceability is a specified requirement of the customer the company provides
details containing identification of product in the format required by the customer.

Records provide the means to establish, with certainty, the location of all materials
components and equipment item used.

Supporting Procedures:

 QAP 80 – Product identification and Traceability.

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d.9 PROCESS CONTROL
Process control is established by way of identifying and planning those operation or
tasks in the construction process which can directly affect quality. The system ensures
that these processes are carried out under controlled conditions.
A maintenance programme is applied to equipment in order to sustain process capability.

Pre operational checks are, where relevant, incorporated into construction activities to
ensure compatibility within established parameters.

Where international or national standards apply the appropriate reference are included
in relevant documentation.

Where necessary, flow chart and work instruction are incorporated into the control of
the process. Contract specific quality plans will be prepared when they are a contractual
requirement.

All stages of the process are subject to monitoring at prescribed frequencies to ensure
compliance with established parameters.


Supporting Procedures:
 QAP 90, 91, 92 & 93 – Process control


d.10 INSPECTION AND TESTING
Inspection and testing activities are carried out in order to verify that specified product
requirements are met.
Inspection and checking of all incoming product is carried out to verify compliance with
requirements. The procedures ensure that such products are not used until inspected.
Provision has been made enabling release of products prior to verification, for urgent
processing needs, provided positive identification of such product is undertaken to
facilities immediate recall should the product be found non-conforming to specified
requirements. This facility does not extend to the point of final inspection.

All products under processing shall be inspected at appropriate stages to ensure that
the product meets requirements. Finished products shall be subject to final inspection
based on technical specification. Finished product shall not be released for handing
based on technical specification. Finished product shall not be released for handing
over until the requirements of final inspection have been identified to ensure that the
product is of correct specification and conforms to the requirements of the customer.

The acceptance criteria for final inspection and testing is defined in relevant quality
procedures, quality plan, specifications or approved drawings.

Interfaces with the customer will be explored to find out how the customer assesses
the quality of service provided by the company.

Inspection records shall be maintained to demonstrate the required inspections and
test have been undertaken


Supporting Procedures:
 QAP 100 – Inspection and Testing
 QAP 150 – Handling, storage, packaging, preservation and delivery.

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d.11 CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT.
All inspection, measuring, and test equipment used to demonstrate conformity ot the
product is controlled and maintained on a regular basis.
Such measuring and test equipment is subject to either external calibration by
independent bodies or in-house by qualified personnel.
Result of calibration, indicating calibration status and specified accuracy, are recorded
and maintained. Calibration certificate/ records provide traceability to recognized
National or International Standards.
Calibration certificates will be made available to the customer upon request. Master
instrument and measuring and test equipment will be kept at appropriate environmental
conditions to maintain the accuracy and integrity of the equipment.
Defective equipment is taken out of service for repair or disposal. Where defective
equipment has been used to verify previous product quality the validity of previous
results is reassessed.

Supporting Procedures:

 QAP 110 – control of inspection, measuring & Test equipment.


d.12 INSPECTION AND TEST STATUS
Procedures are maintained ensure that the inspection and test status of products is
known at all states of processing and storage.
The inspection and test status of products is recorded to ensure that only products
that have passed inspection and test are further processed, stored, or leased to the
customer.
The inspection and test status of product shall be maintained by using segregated
storage areas where practical or by using accompanying documentation traceable to
the product.
Supporting Procedures:

 QAP 120 – Inspection and Test Status.

d.13 CONTROL OF NON-CONFIRMING PRODUCT.

Concerned personnel are responsible of identification, recording and immediate
reporting of any instances of no-conforming product.

The authority and responsibility for reviewed and disposition of non-confirming products
is defined in procedures.

Non-conforming products can be:-
 Re-graded
 Repaired

 Reworked
 Scrapped

 Returned to the supplier.
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Procedures provide for suitable identification of non-conforming products to prevent
unintended use.
The procedure requires that, apart from immediate disposition, the reasons for product
non-conformities are analyzed to determine corrective actions required to avoid
recurrence.

Supporting Procedures:
 QAP 130 – Control of Non-confirming product

 QAP 140 – Customer complaints, corrective and preventive actions.
d.14 CORRECTIVE AND PREVENTIVE ACTION

Contract have been established to ensure that customer complaints are acted upon
in a timely manner and affectively processed to a satisfactory conclusion.

Procedures require that written and justified verbal customer complaints, are recorded
and reviewed by authorized personnel to establish that they are justified. In the
event of unjustified complaints a reasonable explanation will be offered to the
customers.
All justified complaints are subject to analysis in order to determine the immediate
curative action as well as to establish the root cause of the problem in order to
implement suitable corrective action Customers are notified or any immediate curative
measures taken as well as what corrective action will be taken to avoid recurrence.
The quality system requires that prompt and effective corrective action is taken in all
cases where product, process or system related non-conformance occur.
Non-conformities discovered are recorded and reported. Procedures ensure that
the reasons for Occurrence of non-conformity are thoroughly studied such that the
root cases shall be determined. Result of such investigations are recorded.
Corrective actions are implemented commensurate with the magnitude of the
problem. The implementation and effectiveness of corrective actions in monitored.
Any permanent changes resulting from corrective action taken are recorded in
appropriate system documentation.
Procedure also require that available information is studied in order to detect, analyse
and eliminate potential causes of non-conformities. Information on subsequent
preventive action taken is submitted for consideration during management review.
Personnel are encouraged to indicate areas where potential non-conformities may
occur and report such situation. Any suggestions on possible improvements of the
quality system are also welcomed form all staff.

Supporting Procedures:

 QAP 140 – Customer complaints, corrective and preventive actions.

d.15 HANDLING, STORAGE, PACKAGING, PRESERVATION AND DELIVERY

All materials, goods and products are handled in a way that prevents damage and
deterioration during storage, processing and delivery. Appropriate equipment is used
to transport materials form point to point.
Designated storage areas are provided for incoming raw material. The subsequent
movement of materials is controlled through the application of established procedures
and defined authority levels.
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Issue and receipt details of products are recorded to ensure that product use can
be accounted for and to ensure that adequate stock levels are maintained. Where
appropriate product is stored in a manner that facilities issue on a first-in-first-out
basis. All store areas are periodically checked to verify the condition of stocks.

Finished product is identified, segregated and preserved pending final handing over
to the customer, methods applied ensure that finished products are adequately
protected against any damage or environmental conditional that may adversely affect
product quality.

Supporting Procedures:

 QAP 150-Handling, Storage, Packaging, Preservation and Delivery.

d.16 CONTROL OF QUALITY RECORDS

The company has established a procedure for maintenance and control of necessary
records in order to demonstrate that requirements for quality have been met and
that the quality system is working effectively.

The periods for maintenance of quality records are detailed in procedures and any
contractual requirements for such are identified. Procedures also ensure that records
are suitably identified and define where and by whom the records are maintained.
The procedures also define the method for disposition of quality records after
prescribed retention periods in carried out. Confidentiality is observed in all cases.

The customer is afforded access to quality records pertaining to the contract in
question.

Supporting Procedures:

 QAP 160- Control of quality records.

d.17 INTERNAL QUALITY AUDITS.

Procedures have been established. Which ensure that activities throughout the
company are regularly audited. Audits are scheduled based on the status and
importance of the activity. The procedures require that an audit schedule is established
which included all relevant activities.
Audits are prepared and planned by trained auditors. The procedure ensures that in
all cases the auditor (s) will be independent of the function or area being audited.
All non-conformities discovered during audit are recorded and an audit report is
prepared. The result of audits are communicated to respective managers who are
responsible for timely implementation of agreed corrective actions.
Procedure requires that the implementation and effectiveness of corrective action is
verified by a follow-up audit.
Findings of audits are presented and reviewed during management review meetings.
This information is evaluated to help assess the effectiveness of the quality system

in satisfying the customer, the requirements of International Standard, the quality
policy and to determine if any inprovements in the system are required.
Supporting Procedures:

 QAP 170 – Internal quality audits.
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d.18 TRAINING.
The company attaches great importance to ensuring that all personnel performing
activities affecting quality have adequate experience and qualifications. This is
achieved though the recruitment of suitably qualified personnel and the provision of
adequate training.

Procedures require all new personnel to undergo induction training, which includes
an introduction to the company’s quality policy, the quality assurance system and
the employee’s responsibilities and authority.

The procedure also requires that the training needs of personnel are reviewed at
least once every year. This is achieved through staff appraisals and where training
requirements are identified a plan for further training is established. The procedure
assigns responsibility for the provision of any such further training.

Appropriate personnel qualification and training records are maintained.

Supporting Procedures:

 80-Training.


d.19 SERVICING

The company does not carry out servicing to its product and as such servicing
procedures are not required should the requirements of servicing arise relevant
procedures will be established and documented accordingly.
Maintenance undertaken during the maintenance period is considered to be part of
commissioning and is controlled through application of procedures for process control
and handling, storage, packaging, preservation and delivery.


d.20 STATISTICAL TECHNIQUES
The company has investigated the need for statistical techniques to control and
verify product characteristics and have found the use of such techniques is not
necessary.
Should the requirement of statistical technique arise in the future, relevant procedures
will be established and documented accordingly.

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CROSS REFERENCE





List of QA Procedures




Sr # Quality Manual Supporting
Description
section # Procedure #

1. a.0 & d.1.1 None Not Applicable

2. d.1.2 None Not Applicable

3. d.1.3 QAP 10 Management Review

4. d.2 QAP 20 Quality Planning

5. d.3 QAP 30 Contract Review

6. d.4 None Design control is not applicable to
International Standard

7. d.5 QAP 50 Document and Data Control

8. d.6 QAP 60 Purchasing Control

9. d.7 QAP 70 Control of customer supplied Product

10. d.8 QAP 80 Product Identification and Traceability

11. d.9 QAP 90 Process control
12. d.10 QAP 100 Inspection and testing

13. d.11 QAP 110 Control of Inspection, Measuring and Test
Equipment

14. d.12 QAP 120 Inspection and Test Status

15. d.13 QAP 130 Control of Non-conforming Product

16. d.14 QAP 140 Customer Complaints, corrective and
Preventative Action

17. d.15 QAP 150 Handling, Storage, Packaging.

18. d.16 QAP 160 Preservation and Delivery

19. d.17 QAP 170 Control of Quality Audits

20. d.18 QAP 180 Training

21. d.19 None Servicing is no a requirements

22. d.20 None Statistical Techniques are not used.
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AL HABBAI - QUALITY MANUAL

Quality Procedures




This documents is the property of
Al Habbai Contracting L.L.C


No part of this publication may by reproduced,
stored in a retrieval system in any form,
or transmitted by any means, without the prior written
permission of the General Manager.







Approved by :


Date :
























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AL HABBAI - QUALITY MANUAL

Quality Assurance


Procedure



TITLE : Management Review


REF No. : QAP 010













Copy No. Approved By:



AMENDMENTS

Issue No Subject of the Amendment Revised by & Authorized by Date
Signature Signature


































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Contents















































MANAGEMENT REVIEW

a. Purpose


b. Scope of Application


c. Definitions


d. Cross References

e. Responsibility for Application


f. Process


g. Records


h. Filing

i. Attachment


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QAP 10











Management Review


a. The purpose of this procedure is to ensure the continuing suitability and
effectiveness of the quality management system in meeting the requirements
of international standard and the company’s quality policy and objective



b. SCOPE OF APPLICATION

This procedure applies to all management review activities.

c. DEFINITION

 Customer complaint : Any communication form the customer, whether written or
verbal, in which he expressed dissatisfaction with the
product supplied by the company, both in terms of
properties and delivery.
 Corrective Action : Action taken to eliminate the causes of an existing non
conformity, defect or other undesirable situation in order
to avoid recurrence.

 Preventive Action : Action taken to eliminate the causes of a potential non
conformity, defect or other undesirable situation in order
to prevent occurrence.

d. CROSS REFERENCE
 Quality Planning QAP 020

 Internal Quality Audits - QAP 170

 Customer Complaints, Corrective and Preventive - QAP 140
 Training - QAP 180

e. RESPONSIBILITY FOR APPLICATION

The General Manager and Management representative are responsible, at varying
intervals, for the application of this procedure.


f. PROCESS
f.1 The quality system of the company shall be reviewed during management review
meetings which shall be conducted, as a minimum, twice a year and, where
practicable, at approximately six month intervals, more frequent management
review meeting may be held at the discretion of the General Manager as needs
arise.


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f.2 The management review team will consist of the General Manager and
Management representative as minimum. The meeting shall be chaired by the
General Manager. Other staff may be requested to attend the meeting if required.

f.3 The agenda of the Management review meeting will address, but not be limited
to, the following topics:-

 Review of the previous meeting minutes and the status of actions required.
 Review of customer complaints.

 Results of internal and external quality audits.

 Information on corrective and preventive actions.
 Information on suppliers / subcontractors performance
 Review of training requirements.

 Review of the company’s quality objectives and goals

 Quality planning including resources
 Suppliers/ Subcontractors performance

 Any other quality related matters.
f.4 The management representative, in consultation with the General Manager shall
determine a date for the meeting and then collate all information required to
facilitate review. This information should cover all the required topics as detailed
above and be based on findings since the previous meeting.
f.5 The management representative or his nominee will record by way of minutes;
the topic discussed during the meeting, any decisions taken, who is responsible
for the implementation of actions required, and a time frame (as appropriate) for
completion. Copies of the minutes will be circulated to participants and any other
party seemed necessary.

f.6 The management representative is responsible for following up on actions
required by the meeting to ensure that they are being carried as required and in
a timely manner. Where such actins are not being carried out this should be
brought to the attention of the General Manager for further action.

g. RECORDS
Minutes of management review meetings will be maintained by the management
representative for a minimum period of three years.

h. FILING

The master copy of this procedure shall be filed by the Management representative,
together with other procedures, under the number QAP 010

i. ATTACHMENT

None
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Quality Assurance


Procedure



TITLE : QUALITY PLANNING


REF No. : QA P 20













Copy No. Approved By:



AMENDMENTS

Issue No Subject of the Amendment Revised by & Authorized by Date
Signature Signature


































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Contents















































QUALITY PLANNING

a. Purpose


b. Scope of Application


c. Definitions


d. Cross References

e. Responsibility for Application


f. Process


g. Records


h. Filing

i. Attachment


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QAP 20





Quality Planning





a. PURPOSE
The purpose of this procedure is to ensure that all necessary activities are considered
and planned so as to establish an overall strategy for achieving quality.

b. SCOPE OF APPLICATION

The purpose procedure applies to all quality planning.

c. DEFINITIONS

None
d. CROSS REFERENCES

 Quality manual (Clause d.2)

 Management review : QAP 010
 Contract review : QAP 030
 Document and data control : QAP 050




e. RESPONSIBILITY FOR APPLICATION
The management review team, Chief Estimator, Planning Engineer and Project Manager
are responsible, at varying intervals, for the application of this procedure.
f. Process

f.1 General Quality Planning
f.1.1 General Quality planning will be carried out as part of Management review.
Such planning will be documented in the management review meeting
minutes, even in the event that no further actions are required, and will
include the following as a minimum;

 Provision of adequately trained personnel

 Compatibility of activities and documentation.
 Necessary tools and equipment – including test & inspection
equipment.
 Special process requirements

 Material and sub-contract procurement.
 Test and inspection criteria / plan

 Others
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f.1.2 The responsibility for implementation of any general quality planning
recommendation made during management review will be allocated during
the meeting and detailed in the meeting minutes. The Management
Representative is responsible for ensuring that such implication is
undertaken and reporting any that is not, to be General Manager for further
action.
f.2 PROJECT QUALITY PLANNING

f.2.1 Upon notification of the award of a contract and completion of contract review
the General Manager will pass all relevant contract document to the Chief
Estimator and appoint a Project Engineer.

f.2.2 Where it is a stipulated requirement within the contract, a “Project Quality
Plan” will be produced by the Chief estimator, in conjunction with the
Planning Engineer, in a format suitable to the customers requirements.
The Quality Plan example attached to this procedure may be suitable for
this purpose and if so should be used.

f.2.3 Project quality plans must be approved by the General Manager and only
then should they be passed to the customer for approval. Only after the
customer has approved the quality plan should it be used as a working
document. Project quality plan must be approved and controlled in
accordance with the relevant clauses of document and data control
procedure QAP 050.

f.2.4 The General Manager is responsible for ensuring that controlled copies of
the approved contract quality plan, and any subsequent revisions, are
issued to appropriate locations and staff and that any obsolete copies are
removed.
f.2.5 Regardless of any contractual stipulation, the General Manager will, as a
minimum, give consideration to the following when planning contract quality.

 Provision of adequately trained personnel
 Preparation of a project programme.

 Necessary tools and equipment
 Special process requirements

 Material and subcontract procurement
 Test and inspection criteria / plan

 Required quality record
The above should be undertaken prior to commencement and records must be
made and maintained using the Project quality planning considerations form. If
these considerations were documented at the contract review stage such
documentation may be sufficient for this purpose. However, it should be checked
for adequacy.
g. RECORDS

All general quality planning record will be maintained by the management
representative and all contract plans (including considerations) will be maintained
by the project Engineer for the contract duration plus a minimum of one year.

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h. FILING
The master copy of the procedure shall be filed by the Management Representative,
together with other procedures, under the number QAP 020
i. ATTACHMENT

 Project Quality Plan. (QAP - 20 -01)

 Project quality planning considerations (QAP - 20 -02)
 Filing forms and Index.

 Bills & payments status forms.
 Materials submission form.

 Forms of AHC submittal & Approval status.
 Forms for subcontractors submittals & Approval Status.

 Form for sub contract.

 Forms of subcontractor co-ordination meeting.
 Forms for progress and programme of works.
 Claims and variation forms.

 Personnel Department forms.

 Forms for controlling in –coming & out-going correspondence.
 Building Materials form.

 False ceiling & builder’s clearance forms.
 Form for site materials receipt voucher.

 Estimation / contract forms.
 Works shop forms.

 Purchasing forms (L.P.O)
** All the above forms are attahed in last part of this manual





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Project Quality Plan (PQP)


List of Contents Section

Aid the preparation and use of the project quality plan

Contract description and consultants.

List of contract documents.
Special or technical quality requirements.

Construction plan, process and programme.
Procurement of sub-contractors and materials.

Components or sample submission and approval
Test and inspection plan


CUSTOMER, CONTRACT AND MANAGEMENT DETAILS

Client details


Contract name / Number

PQP complied by:


Date PQP complied


General Manager’s approval

Signature and date


PROJECT QUALITY PLAN REVISION RECORDS

Section Details of Revision Date




















(QAP - 20 -01)
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Project Quality Plan (PQP)



(a) AID TO PREPARATION AND USE OF THE PROJECT QUALITY PLAN


General:

Where further pages are required for completion of a section this should be noted at the
bottom of that section and a further page inserted at the appropriate place. Where information
is not available or sections of the plan are not required(e.g. special requirements) this should
be stated. Distribution of whole or part of the PQP will be on an as-needed basis. Distribution
and management of the PQP will be the responsibility of the project Manager (PM).

Cover Page:
Largely self explanatory, however, on completion, the PQP must be approved by the General
Manager (GM). Only the GM can revise the PQP and obsolete copies must be clearly marked
or remove. Approval of the GM is not required for revisions unless otherwise stated in the
PQP. Revisions after approval must be detailed in the revision record section. A copy of all
superseded sections of the PQP must be maintained the PM for record purposes.

Contract Description and consultant:
Largely self explanatory. For procured consultant services give a description of the scope of
their supply and time frame for delivery of service.

List of contract documents:

Reference should be made to contract documents such as specifications, contract drawings,
customer requirements, supplier proposals. Revised documents only constitute a change to
the PQP where they affect the overall plan for quality (e.g. a change to test criteria), otherwise
they will be detail with through procedures for document and date control.

Special or technical quality requirements :
This section should details any special requirements of the contract such as: specialist
equipment/ skills, training, deviation from standard procedure or normal responsibilities,
peculiar lines of authority, procedure for third party inspections, critical tolerances, special
instructions, customer supplied products, storage requirements, development and / or use
of special test equipment, packaging or delivery methods, etc.

Production plan, process and programme:

Consideration should be given to; process capability, nature of components to be used
during construction, A programme should be attached to the PQP showing the sequence of
working and time scales. Process flow charts should be created for any special process or
techniques required.


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Procurement of Subcontractors and Materials:
key sub-contractor and materials requirements (include specific such as grade, standard,
etc) should be listed to facilitate timely and proper procurement. Grading from the approved
supplier may be given as an indication of the level of control required.


Component or sample submission and approval:

Where required by contract documentation (specification or otherwise) list components or
samples requiring third party approval prior to incorporation into the production process.
The submission and approval columns should be completed as each item is submitted and
approved – showing approvals does not constitute a revision to the PQP.


Test and inspection Plan:
All works elements requiring test and / or inspection are to be listed together with test type,
test frequency and where the inspection (internal or external) then the hold point column
should show “HP”, meaning hold point. The criteria for pass or fail of any inspection or test
should be referred to (e.g. specification, standard, work instruction, specific tolerance etc..)
together with the appropriate authority.

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Project Quality Plan (PQP)


(b) CONTRACT DESCRIPTION & CONSULTANTS





Scope of Contract Works







Contract Period


& Completion Date

Phased Completion

& Delivery Date

Consultant 1

Company

Scope of Supply

Delivery Date (s)

Contract Name

Tel Number


Consultant 1

Company

Scope of Supply

Delivery Date (s)

Contract Name

Tel Number

Others:










(QAP - 20 -01-b)
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Project Quality Plan (PQP)


(c) LIST OF CONTRACT DOCUMENTS
































(d) SPECIAL & TECHNICAL QUALITY REQUIREMENTS










































(QAP - 20 -01-d)
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Project Quality Plan (PQP)



(e) CONSTRUCTION PLAN, PROCESS & PROGRAMME
Description Comments

Process Capability












Nature of Product

Components











Programme Attach copy to PQP












Special Processes Attach copy of flow chart PQP if appropriate
or Techniques









Other

Considerations










(QAP - 20 -01-e)
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Project Quality Plan (PQP)



(f) PROCUREMENT OF SUB-CONTRACTORS & MATERIALS
Sub-contract services / Materials required Indicate
Include; types, grades, specifications, latest order and delivery dates, and any grading if
other information, the absence of which will have a greater effect on product quality required






































































(QAP - 20 -01-f)
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Project Quality Plan (PQP)



(g) COMPONENT / SAMPLE SUBMISSION & APPROVAL

Component / Sample Details Submission Date Approval Date
&Document & Approval







































































(QAP - 20 -01-g)
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Record











(h) TEST & INSPECTION PLAN (USE FURTHER PAGES IS REQUIRED)









Project Quality Plan (PQP)




























Hold Point Description & Frequency of Test & / Instruction You may refer to work instruction, standard, procedures, specification, drawings, etc The criteria for pass or fail must be established at all times












Work Element











(QAP - 20 -01-h)
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Project Quality Plan (PQP)



(i) PROJECT QUALITY PLANNING CONSIDERATIONS

1 Provision of adequately trained personnel.
2 Preparation of a building Programme
3 Necessary Tools & equipment
4 Special process requirements
5 Materials and subcontractor procurement
6 Test and inspection criteria / Plan
7 Required quality records































































(QAP - 20 -01-i)
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Quality Assurance


Procedure



TITLE : Contract Review


REF No. : QAP 30













Copy No. Approved By:



AMENDMENTS

Issue No Subject of the Amendment Revised by & Authorized by Date
Signature Signature


































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Contents















































CONTRACT REVIEW

a. Purpose


b. Scope of Application


c. Definitions


d. Cross References

e. Responsibility for Application


f. Process


g. Records


h. Filing

i. Attachment


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QAP 30



Contract Review


a. PURPOSE
The purpose of this procedure is to define and control the company’s activities form
initial enquiry stage throughout estimating and up to award of contract, to ensure that
all requirements have been clearly defined and that the company is capable of meeting
those requirements.

b. SCOPE OF APPLICATION
This Procedure applies to all enquiry opportunities, tender invitations and contract
awards received by the company, whether verbally received or in writing.

c. DEFINITIONS
None

d. CROSS REFERENCE
 Quality manual - Clause d.3

 Quality planning - QAP 20
 Purchasing Control - QAP 60

e. RESPONSIBILITY FOR APPLICATION
The General Manager & Senior quantity surveyor are jointly responsible, at varying
intervals, for the application of this procedure.

f. PROCESS
f.1 Pre-tender / quotation stage

f.1.1 The General Manager, in consultation with the Cheif Estimator will review
the documentation of all tender and enquiry opportunities to ascertain
whether or not the opportunity is favorable and that the company has
the necessary expertise and resources to meet requirements.
f.1.2 Where it is decided not proceed further a letter will be send to the enquirer
respectfully declining the invitation, together with the tender or enquiry
documents if return of such is required.

f.1.3 Where the tender of enquiry opportunity is considered favorable the GM
shall pass all tender or enquiry documents to the chief estimator who
should ensure that requirements are clearly defined, documented and
understood, Any anomalies must be resolved with the customer or his
representative and recorded. Tender or enquiry documentation should be
initialed by the Chief Estimator to signify review.

f.1.4 Where a site visit is felt necessary prior to pricing the Chief Estimator

should arrange for such take place.
f.1.5 Once all necessary information has been accumulated the Chief
Estimator will prepare the tender bid (BOQ) or quotation, “See Estimating”
in clause f.4 below.
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f.1.6 The completed tender or quotation should be finally reviewed / amended
and approved by the General Manager and be submitted as required.
f.1.7 Depending on the value of the tender or quotation, the submission will be
followed up by the Chief estimator for further consideration. Such follow
up will be as directed by the GM or otherwise at the Chief estimator
discretion.

f.2 Pre-Contract / Order Stage
f.2.1 The company is normally informed of successful tender or acceptable
quotation in writing, However, on some occasions, and for the sake or
expediency, verbal confirmation of a contract or order may be given in
advance of the actual contract or order documents. All contracts or orders
should be referred to the GM for further processing. Regardless of how
a contract or order is received, the Chief Estimator shall be informed
and shall ensure that requirements are known and recorded. These must
then be checked against the tender or quotation documents so as to
identify the changes.

f.2.3 Any difference between the contract or order and tender or quotation
requirements must be identified and resolved with the customer or his
representative prior to acceptance of the contract or order. Once again
the General Manager should ensure that the company has the resources
to meet any new requirements resulting from changes.
f.2.4 Where contract or order review requires and element of quality planning
this shall be carried our in accordance with quality planning procedures.
f.2.5 Original copy of the contract document will be maintained by the Chief
Estimator
f.3 Amendments to a Contract / Order

f.3.1 Any amendments made to a contract prior to commencement of work
shall be reviewed by the Chief Estimator in accordance with the
appropriate stages of the above procedure to ensure that anomalies are
resolved prior to commencement and that amended requirements can
be met information relating to any agreed amendments must be recorded
and disseminated to all relevant functions associated with the contract.

f.3.2 Where amendments are made to the contract after commencement of
works these shall be regarded as variations to the contract or order and
shall be dealt with by the Project Engineers and Chief Estimator however,
it must still be ensured that amended requirements can be met and that
anomalies are resolved prior to the work being undertaken Again,
information relating to any agreed amendments must be recorded any
disseminated to all relevant function associated with the contract, Where
necessary the assistance of the General Manager should be sought.

f.4 Estimating
f.4.1 Once all documents have been passed to the Chief Estimator he/ she

shall prepare packages of information relevant to each subcontractor
that is to be invited to tender for elements of the works. Such packages
will include all relevant information. (e.g. relevant drawings, BOQ pages
Specifications pages etc) so as to ensure that an accurate price can be
obtained.
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