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Al Habbai Company Quality Manual

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Published by Abdul Rasheed, 2017-06-01 06:31:25

Quality Manual_Web_Neat

Al Habbai Company Quality Manual

Control of Quality Records



(a) LIST OF QUALITY RECORDS
Sr # Quality Record Rev Location or Retention Period Disposition
No Dept.

59 Material submission form 3-06 0 Site Ditto Destroyed
60 Approval of material (s) form 3-04 0 Site Ditto Destroyed
61 AHC material submission 3 Site/office Ditto Destroyed
and approval status 4-01
62 list of subcontractors submission 2 Site/Office Ditto Destroyed
and approval status 5-01
63 sub contractors works shop 1 Site Ditto Destroyed
drawing submittal and approval
status report,5-02
64 sub-contractor material 1 Site Ditto Destroyed
submission and approval status
report 5-03
65 list of subcontract works 5-04 0 Site Ditto Destroyed
66 Sub-contract status 6-01 1 Site/Office Ditto Destroyed
67 list of companies, name, techno 0 Site/Office as per contract Destroyed
& contact person, during requirement or 5
maintenance period,6-02 or 5 years min
68 Supplier/subcontractor perfor- 0 Site Ditto Destroyed
mance evaluation report,6-03
69 subcontractor’s Deduction 0 Site Ditto Destroyed
status 6-04
70 sub contractor co-ordination 1 Site Ditto Destroyed
meeting 7-01
71 Agenda for sub-contractors 2 Site Ditto Destroyed
coordination meeing,7-02
72 Required manpower and time 1 Site Ditto estroyed
status 8-01
73 Quantities of one floor 8-01 0 Site Ditto Destroyed
74 Sub-contractor progress status 0 Site Ditto Destroyed
report 8-02
75 Sub-contractors daily progress 0 Site Ditto Destroyed
/labor report 8-03
76 Location of works of civil works 0 Site Ditto Destroyed
sub- contractors (blocks,plaster,
ceramics etc) 8-04
77 Claims submission and approval 0 Site/ as per contract Destroyed
status 9-01 Est.Dept. requirement
or 5 years mini.
QAP 160 - 01 /4
152
AL HABBAI - QUALITY MANUAL

Control of Quality Records


(a) LIST OF QUALITY RECORDS

Sr # Quality Record Rev Location or Retention Period Disposition
No Dept.

78 Additions & Omissions status,9-02 0 Site/Est.Dpt Ditto Destroyed
79 Additions & Omissions status 9-03 0 Site/Est.Dpt Ditto Destroyed
80 P.C sums/Provisional sums,9-04 0 Site/Est.Dpt Ditto Destroyed
81 Day work sheet 9-05 0 Site/Est.Dpt Ditto Destroyed
82 Additions,9-06 0 Site/Est.Dpt Ditto Destroyed
83 Deletions,9-07 0 Site/Est.Dpt Ditto Destroyed
84 Additions,9-08 0 Site/Est.Dpt. Ditto Destroyed
85 Deletions,9-09 0 Site/Est.Dpt. Ditto Destroyed
86 Status of total amount as 0 Site/Est.Dpt. Ditto Destroyed
per contract & total amount as
per app. Rate, 9-10
87 Variation order 9-11 0 Site/Est.Dpt Ditto Destroyed
88 Confirmation of verbal instruction 0 Site Ditto Destroyed
9-12-Rev-0
89 Request for information, 0 Site Ditto Destroyed
9-13-Rev-0
90 Register of incoming fax/ 0 Site/Office Ditto Destroyed
letters, 11-01 secretaries
91 Register of outgoing fax/ 0 Site/Office Ditto Destroyed
letters,11-02 secretaries
92 Marble/Title/Skirting,12-01 0 Site Construction Destroyed
+ defect liability
period
93 Supply of cement, 12-02 0 Site Construction Destroyed
+ defect liability
period
94 Supply of cement,12-03 0 Site Ditto Destroyed
95 Supply of blocks,12-04 0 Site As per contract Destroyed
requirement
or 5 years min
96 Supply of ready mix 0 Site Ditto Destroyed
concrete 12-05
97 Status of sanitary wares & 0 Site Ditto Destroyed
ceramic tiles quantities, 12-06
98 Building materials (aggregate, 1 Site Ditto Destroyed
sand,gravels etc.), 12-07
99 Materials ordered by material 0 Site. Ditto Destroyed
requisition and not delivered /Purchase
to site,12-08 Dept
QAP 160 - 01 /5
153
AL HABBAI - QUALITY MANUAL

Control of Quality Records



(a) LIST OF QUALITY RECORDS
Sr # Quality Record Rev Location or Retention Period Disposition
No Dept.

100 Concrete slump/temperature, 0 Site Ditto Destroyed
12-09
101 M.E.P works clearance for 0 Site Construction Destroyed
false ceiling,13-01 + defect liability
period

102 M.E.P works clearance for 0 Site Ditto Destroyed
builders works 13-02
103 Site receipt voucher 0 Site Construction Destroyed
weekly report, 14-01 + defect
liability period
104 Wooden doors & Iron mongaries 0 Site Ditto Destroyed
quantities and details status 16-01
105 Tenders table 17-01 1 Est.Dept. One year Destroyed
106 B.O.Q preparation status 17-02 0 Est.Dept. One year Destroyed
107 Quoting sub-contractors. 17-03 0 Est.Dept. One year Destroyed
108 Electrical and fire alarm 0 Est.Dept. 3 years Destroyed
break down, 17-04
109 Price analysis sheet, 17-05 0 Est.Dept. Ditto Destroyed
(Electrical & Fire alarm)
110 Price analysis sheet,17-06 0 Est.Dept. Ditto Destroyed
(Mechanical work)
111 Price analysis sheet,17-07 0 Est.Dept Ditto Destroyed
(fire fighting & fire alarm)

112 Plumbing,Drainage & fire fighting 0 Est.Dept Ditto Destroyed
break down 17-08
113 Price analysis sheet, 17-09 0 Est.Dept 3 years Destroyed
Plumbing, drainage & fire fighting
114 Price analysis sheet, 17-10 0 Est.Dept Ditto Destroyed
Piling works
115 Price analysis sheet, 17-11 0 Est.Dept Ditto Destroyed
Shoring works
116 Price analysis sheet,17-12 0 Est.Dept Ditto Destroyed
Elevators & Escalators
117 Price analysis sheet, 17-13 0 Est.Dept Ditto Destroyed
Aluminum works
118 Price analysis sheet,17-14 0 Est.Dept Ditto Destroyed
Wooden doors
QAP 160 - 01 /6
154
AL HABBAI - QUALITY MANUAL

Control of Quality Records


(a) LIST OF QUALITY RECORDS

Sr # Quality Record Rev Location or Retention Period Disposition
No Dept.

119 Price analysis sheet, 17-15 0 Est.Dept Ditto Destroyed
Kitchen cabinet
120 Price analysis sheet, 17-16 0 Est.Dept Ditto Destroyed
Wardrobes works
121 Price analysis sheet, 17-17 0 Est.Dept Ditto Destroyed
Garbage chute

122 Price analysis sheet, 17-18 0 Est.Dept Ditto Destroyed
window cleaning equipment
123 specification of ready mix c 0 Est.Dept Ditto Destroyed
oncrete 17-19
124 Price analysis sheet, 17-20 0 Est.Dept Ditto Destroyed
ready mix concrete
125 Price analysis sheet, 17-21 0 Est.Dept Ditto Destroyed
Hourdi/Hollow/Solid blocks
126 Estimated average productivity 0 Est.Dept N/A N/A
rates of different trades, 17-22
127 Tender form, 17-23 (job under tender) 0 Est.Dept One year Destroyed
128 Tender form,17-24 (job under tender) 1 Est.Dept One year Destroyed
129 Tender form,17-25(job awarded) 0 Est.Dept 3 years Destroyed
130 Tender form, 17-26(job awarded) 1 Est.Dept 3 years Destroyed
131 Form of agreement/Site staff, 0 Est.Dept as per contract Destroyed
17-27 requirement Or 5
years minimum
132 Letter of intent, 17-28 0 Est.Dept Ditto Destroyed
133 Local subcontractor order, 17-29 0 Est.Dept Ditto Destroyed
134 Standard form of subcontract,17-30 0 Est.Dept Ditto Destroyed
135 P.C sum/provisional sums ,17-31 0 Est.Dept as per contract Destroyed
or 5 years mini
136 Principles for gourd tendered 0 Est.Dept N/A Destroyed
/quality surveyor 17-32
137 Sub-cont’s agreement civil, 17-33 1 Est.Dept One year Destroyed
138 Sub-cont’s agreement shuttering 1 Est.Dept One year Destroyed
17-34

139 Bill of Quantity 17-35 0 Est.Dept
140 List of external document 0 Est.Dept One year Destroyed
for tender, 17-36

QAP 160 - 01 /7
155
AL HABBAI - QUALITY MANUAL

Control of Quality Records



(a) LIST OF QUALITY RECORDS
Sr # Quality Record Rev Location or Retention Period Disposition
No Dept.
141 Machinery & equipments 0 W.Shop/Site Machine Life Destroyed
maint. Status, 18-01
142 Motor vehicles status,18-02 0 W.Shop/Site Ditto Destroyed
143 Tower crane status,18-03 0 W.Shop/Site Ditto Destroyed

144 Mixer machine status,18-04 0 W.Shop/Site Ditto Destroyed
145 Hoist, Diesel,& Electric lifts, 18-05 0 W.Shop/Site Ditto Destroyed
146 Vibrators status, 18-06 0 W.Shop/Site Ditto Destroyed
147 Compactors status,18-07 0 W.Shop/Site Ditto Destroyed
148 Generators status, 18-080 0 W.Shop/Site Ditto Destroyed
149 De-watering pumps status, 0 W.Shop/Site Ditto Destroyed
18-09
150 Air-compressor status, 18-10 0 W.Shop/Site Ditto Destroyed
151 Jobs machines & equipments 0 W.Shop/Site 3 years Destroyed
maintenance record, 18-11
152 Replacement vehicle 0 W.Shop/Site one month Destroyed
handover, 18-12
153 Vehicle receipt, 18-13 0 W.Shop/Site Period of service Destroyed
154 Vehicle temporary hand over, 18-14 0 W.Shop/Site 2 months Destroyed
155 Maintenance record for 0 W.Shop/Site 2 months Machine life































QAP 160 - 01 /8
156
AL HABBAI - QUALITY MANUAL

Quality Assurance


Procedure



TITLE : Internal Quality Audit


REF No. : QAP 170













Copy No. Approved By:



AMENDMENTS

Issue No Subject of the Amendment Revised by & Authorized by Date
Signature Signature


































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AL HABBAI - QUALITY MANUAL

Contents














































INTERNAL QUALITY AUDITS


a. Purpose


b. Scope of Application

c. Definitions


d. Cross References


e. Responsibility for Application

f. Process


g. Records


h. Filing


i. Attachment


158
AL HABBAI - QUALITY MANUAL

QAP 170



Internal Quality Audits


a. PURPOSE
The purpose of this procedure is to verify that the quality system continues to be effective
and that activities comply with planned arrangements.

b. SCOPE OF APPLICATION
This procedure applies to internal quality auditing activities which are undertaken
throughout the company.
c. DEFINITIONS

None
d. CROSS REFERENCE

 Quality manual, clause d.17
 Management review – QAP 010
 Customer complaints, corrective and preventive action – QAP 140.

e. RESPONSIBILITY FOR APPLICATION
The management representative and internal quality auditors are responsible for the
application of this procedure.
f. PROCESS

f.1 Audit Plan
f.1.1 The management representative shall establish an annual internal quality
audit plan and audits will be scheduled on the basis of the status and
importance of activities. Each department must be audited at least twice
a year. At least half of all sites running in any one year must be audited
and all sites must be audited at least once during the construction phase.
Bearing mind the aforementioned criteria the audit plan should avoid,
wherever possible, auditing the same project engineer twice in any one
year.
f.1.2 The audit plan shall be approved by the general manager, after which its
shall be disseminated to all other departments / functions concerned,
including internal auditors.
f.1.3 Unscheduled audits may be initiated by the management representative
in order to verify the effectiveness of corrective or preventive action. Where
there are organizational changes to the quality system the audit plan must
be updated and approved accordingly.

f.2 Audit Plan
f.2.1 The management representative shall assign the carrying out of internal
quality audits to internal auditors who are independent of the activity or of
those having direct responsibility for the activity being audited.

f.2.2 The auditor shall prepare and plan the audit which may include the use of
such tools as; check lists. Questionnaires, a matrix, etc. as appropriate.
159
AL HABBAI - QUALITY MANUAL

He shall agree the exact date and time of the audit with the department
manager concerned / project engineer at least six days prior to the audit.

f.2.3 An opening meeting will be held with the department manager / project
engineer concerned, where the auditor will explain the scope of the audit,
the method of reporting and the necessity and purpose of the closing
meeting.

f.2.4 Any non-conformities detected during the audit shall be recorded
individually and separately on a “non conformance report” form.

f.2.5 Upon completion of the audit the auditor shall communicate the results of
the audit to the department manager responsible for the area being audited.
f.2.6 Required corrective actions will be dealt with in accordance with customer
complaint, corrective and preventive action procedures. Corrective actions
and their completion dates will be proposed by the department manger /
project engineer during the closing meeting and shall be agreed by the
auditor. The relevant section of the non-conformance report will be
completed by the auditor.

f.2.7 Copies of the non-conformance reports shall be given to the department
manager / project manager responsible for the area being audited, who
shall file them. Originals will also be returned to the management
representative for monitoring purposes.
f.2.8 During the audit the auditor may make observations which could identify
areas within the system that require improvement such observations should
be included in the audit report for review by the management representative.

f.3 Follow up audits
f.3.1 After the agreed time for completion of corrective actions required has
elapsed, the management representative will initiate a follow up audit to
verify the implementation and effectiveness of the corrective action taken.

f.3.2 The results of the follow up audit shall be recorded on the original
nonconformance report maintained by the management representative
for reference or further action as required.

f.3.3 Should the agreed corrective actions not be complete or not be effective,
the management representative will discuss further corrective actions as
necessary and / or agree a new time frame for completion with the
department manager / project engineer concerned and the above
procedure in clause f.3.1 will be followed

f.3.4 Any corrective actions still outstanding after the second follow –up will be
reported via the management representative to the general manger for
further action.
f.4 Management review

f.3.5 The management representative shall summarize the findings of internal
quality audits, including resulting corrective / preventive actions, for
presentation during management review. This can be done in form of audit
summary report.
160
AL HABBAI - QUALITY MANUAL

g. RECORDS
Audit summary reports and non conformance reports shall be filed by the management
representative and shall be retained for a minimum period of three years.
h. FILING

The master copy of this procedure shall be filed by the management representative
together with other procedures, under the number QAP 170

i. ATTACHMENTS

 Audit plan – QAP 170-01
 Audit report- QAP 170-02

 Non – conformance report QAP 170-03





























































161
AL HABBAI - QUALITY MANUAL

Dec


Nov


Oct


Sep


Aug


Jul


Jun


May
Internal Quality Audits
Apr Mar



(a) AUDIT PLAN Feb Jan





















Department / Engineer / Activity to be Audited






















QAP 170 - 01
162
AL HABBAI - QUALITY MANUAL

Internal Quality Audits



(b) AUDIT REPORT

Audit Preference Audit Date Page of


Audited Activity /

Department


Audit Scope


Address Person(S) Contacted









Audit Team Pervious Audit (Reference / Date)










Summary of Audit

























Audit Team Leader (Name & Sign Department Manager


Name: Name:

Sign : Sign :

QAP 170 - 02
163
AL HABBAI - QUALITY MANUAL

Internal Quality Audits



(c) NON-CONFORMANCE REPORT

ACtivity Job No NCR No:


Non-conformance details:













Identified By: Date:
Action to be taken:
















Taken By: Date:

Follow Up Report:













Follow-up By: Date:

Management Representative Review:









Signature Date:
QAP 170 - 03
164
AL HABBAI - QUALITY MANUAL

Quality Assurance


Procedure



TITLE : Training


REF No. : QAP 180













Copy No. Approved By:



AMENDMENTS

Issue No Subject of the Amendment Revised by & Authorized by Date
Signature Signature


































165
AL HABBAI - QUALITY MANUAL

Contents














































TRAINING


a. Purpose


b. Scope of Application

c. Definitions


d. Cross References


e. Responsibility for Application

f. Process


g. Records


h. Filing


i. Attachment


166
AL HABBAI - QUALITY MANUAL

QAP 180




Training



a. PURPOSE
The purpose of this procedure is to ensure that the training needs of all staff in the
company whose work affects quality are identified and that suitable training is provided
accordingly.

b. SCOPE OF APPLICATION

This procedure applies to all departments within the company.
c. DEFINITIONS

Induction training: means: introductory training provided to each new employee on
commencement of employment.

d. CROSS REFERENCE

 Quality manual, clause d.18
e. RESPONSIBILITY FOR APPLICATION
The general manager, management representative and department managers/project
engineers are jointly responsible, at varying intervals, for the application of this
procedure.
f. PROCESS

f.1 Copies of staff qualifications and /or training certificates, or where these do not
exist, copies of curriculum vitae, resuming form, passport withdrawal, new
employee joining report, ordinary leave form, appointment order, report of
performance, percentage of worker of various trade, memo, time off request.(or
similar) will be kept in individual personnel files together with each persons training
record form. These files will be maintained by the public relation officer.

f.2 The general manager will arrange for all new employees whose function affects
quality to attend induction training. Assistance on technical aspects may be sought
from other relevant personnel where required. Induction training shall include the
following:

 Introduction to the company’s quality policy and quality system.

 Issue of relevant quality system documents where required.
 Instruction on the organization and its internal rules.

 Introduction to job requirements, responsibility and authority.
 Introduction to staff, and facilities orientation.

 Identification of any required training.
The general manager shall enter such details on the training record for the
individual concerned. Training requirements identified at this stage shall be
handled in accordance with clause f.6 below.
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AL HABBAI - QUALITY MANUAL

f.3 The general manager will distribute an annual letter to department managers/project
engineers requesting them to ascertain whether any employees within their
department or site require any form of training.

f.4 Where training needs are identified, details should be given to the general manger
in writing and should include the nature of training and any specific content
required. The appraisal forms shall then be passed to the general manger who
shall summarize training requirements for management review.
f.5 All training requirements whether identified through the above or otherwise, shall
be discussed and reviewed by senior management and highlighted during
management review. Following this review and agreement on necessary training
a suitable training plan shall be drawn up.

f.6 Training may be conducted in-house or by external trainers and this should be
considered in the plan. All training plans must be approved by the managing
director prior to implementation.

f.7 Once the training plan is approved the relevant department manager / project
engineer shall be informed and the members of staff concerned shall enter an
agreed training programme. A copy of the approved training plan shall be copied
to the public relations officer who shall enter details of the agreed training on to
the training record form held in the personnel file for the relevant employee.

f.8 The department manger / project engineer or, where appropriate, the public
relations officer shall monitor training to ensure that it is proceeding as
programmed. Proof or completed training may be in the form of a certificate if
conducted externally or verbally if in-house. In all cases the training record must
be singed by an authorized person to show that training has been completed.

f.9 The following are authorized to sign the training record form; general manager,
management representative, department managers / project engineers or public
relations officer.

g. RECORDS
All training records will be maintained by the public relations officer for each individual
for the duration of employment plus one year.
h. FILING

The master copy of this procedure shall be filed by the management representative,
together with other procedures, under the number QAP 180.
i. ATTACHMENTS

All Company Format
















168
AL HABBAI - QUALITY MANUAL

Employee Complaints, Corrective & Preventive Action



(b) EMPLOYEE COMPLAINT RECORD (CCR)

Project CCR No

Date

Contact Taken By

Tel No Issued to

Fax No This section to be completed by relevant Dpt.
Head / Project Engineer
Nature of Complaint (This Section to be completed by the receiver of the Complaint)











Analysisi & Corrective Action (This section to be completed by person investigating the problem)



Ana

















Signautre (G.F) Date:
Management Representative’s Review








Signautre Date:




G.M Signautre Date:

QAP 140 - 01
170
AL HABBAI - QUALITY MANUAL


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