October 2021 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter
October 2021

Mission Statement 2

Above all else, we are committed to the
care and improvement of human life.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Letter from Jim Brown, CEO

A frequent request in our engagement surveys has been to expand our cafeteria
hours. I am excited to share with you that we will soon be expanding hours, days of
service and our menu. Beginning October 15th, the cafeteria will open for breakfast
from 7:00 a.m. until 9:00 a.m. In December, we will then expand cafeteria service to
include weekend breakfast and lunch.

In addition to expanding our hours of operation, Martin and Chef Armando are
revamping our menu. More focus will be placed on our grill and action station with
the addition of a make your own sandwich bar and a featured sandwich of the
day. Additionally, a new rotation of salads will be introduced. We will maintain a hot
entrée each day and that menu is also being enhanced.

As a give-back to you, we are altering our pricing. Our goal is for an average lunch
ticket of $6.00 or less, including our colleague discount and $4.00 price target for
breakfast.

I hope that you enjoy these enhancements.

3

OCTOBER 2021 – Event Calendar

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

4 123
Month of October:
National Taco Day Hope Fund Donation
Tacos served for Breast Cancer Awareness
lunch and dinner $5 Dollar Fridays – Wear
Pink with your Jeans
11
5 6 7 8 9 10
18
Do Something Nice Day
25 Thank You Card Exchange
Employee Entrance
Pumpkin Decorating
VOTING 12 13 14 15 !HCA Cafeteria 16 17
Opens for Breakfast!
19 20 National Dessert Day World Food Day 24
Different desserts served Pumpkin Distribution HCA North Cypress
26 27 for day/night shifts Department pumpkin Provides Food to HCA Pumpkin Decorating
distribution – pick-up HR NC Employees! VOTING
Pumpkin Decorating Pumpkin Decorating
VOTING VOTING 21 22 23 31

28 Pumpkin Turn-In Date Pumpkin Decorating

Pumpkin Decorating Submit decorated VOTING
VOTING
pumpkins to HR by

noon

29 Halloween Costume 30
Contest - Individual

or Departmental

1:00 p.m. Lobby

Pumpkin Decorating Winner Announced
CONTEST ENDS 11.1.2021

CONGRATULATIONS

Please join us in congratulating Karen Bard as she has accepted the Patient
Experience Director position at HCA HH North Cypress. Karen has spent her
professional career working in healthcare, including 2 years as a therapist at
HealthSouth (now Encompass), 3 years with Memorial Hermann as a
departmental director, and in a variety of roles during her almost 25 years with
HCA Healthcare (22 years at Texas Orthopedic Hospital and 2.5 years here at
North Cypress). In her new role, Karen will continue to strategically advance the
overall patient experience, as well as collaborate with other Gulf Coast facilities
and Division leaders. She will review data and work closely with directors,
managers and staff, to identify process improvement and expedite resolutions.
“Rounding on patients and supporting our team remains my priority.”

Karen is the proud Mom of Abigail, a sophomore at UT Austin, Ethan, a senior at
The High School for the Performing and Visual Arts in Downtown Houston and a
rescue pup, Kiwi. She loves spending time with family and friends, traveling,
volunteering, and supporting the arts.

Please join me in congratulating Karen and wishing her the very best as she moves into this
exciting new role!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

WELCOME & CONGRATULATIONS

Please join me in congratulating Allison Horvitz in her new role as HCA HH North Cypress
Director of Business Development, effective September 26th. Allison recently completed
her MBA, served on the PPR Peer Leadership Council, and continues to lead as a chair on
the Women’s Colleague Network EAG. Allison holds a bachelor’s degree in journalism
from the University of Texas and an MBA from Texas Woman’s University with in emphasis in
healthcare administration, not to mention she made a 4.0! Allison began her healthcare
career in 2010 with a large medical group as a marketing specialist. Wanting to expand
her career in hospital administration, Allison accepted the physician liaison role at
Memorial Hermann Cypress where she played a critical role in the opening of the facility,
as well as the recruitment of physicians. Allison has enjoyed the last three years in her
physician provider and relations role and is excited to grow HCA North Cypress service
lines and oversee the EMS relationship, oncology, reflux center/complex GI, and wound
care service lines. Allison will also be responsible for a number of projects including rural
outreach, lung nodule program, HTA/Transwestern relationship, and physician contracts.

Allison has been married to her husband Eric for 7 years. Allison and Eric share two sweet
and funny boys Matthew (3) and James (4.5). Allison enjoys being a boy mom and enjoys
watching her sons tackle every sport, Harry Potter and Lord of the Rings themed items.
Allison also loves spending time and traveling with friends and family.

Please join me in congratulating Allison and wishing her the very best as she moves into
this exciting new role!© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HOSPITAL UPDATES

. The American College of Radiology / American Society for Radiation Oncology granted our HCA North
Cypress Radiation Oncology Department full accreditation. The committee noted that our facility is an

essential service to our community at the highest standards of the Radiation Oncology profession.

This is an honorable accomplishment! Congratulations to our Radiation Oncology team!

7

HOSPITAL UPDATES

.

FLU VACCINE CLINIC

8

HOSPITAL UPDATES

.

NEW GE CT Scanner!

Our
radiology
team is
very excited
to see their
new CT
scanner

arrive!
9

HOSPITAL UPDATES

.

HCA Houston Healthcare North
Cypress is hosting a free webinar on
Breast Cancer: Return to Screening!

We invite YOU to join us!

For more information or to register,
email [email protected] or

call 832.912.3658.

A WebEx link will be provided to all
participants.

10

HOSPITAL UPDATES

. Founders .
Room

Recognition
Wall

Recognizing
founding

physicians and
colleagues
who have
served 10+
years!

Please stop by 11
and check
them out.

CONNECT TO PURPOSE 12

Contact Sandy .
Noble, HCA NC
Stroke
Coordinator, for
more information.

Thank you Sandy
for setting this up
and
#caringlikefamily
for your
colleagues!

Sandy Noble
832.912.3819
[email protected]

CONNECT TO PURPOSE 13

HCA HH North Cypress is
hosting a

BLOOD DRIVE

Wednesday, October 6,
in the Founders Room

from
7:00 a.m. – 1:00 p.m.

*You can still donate blood if you received the COVID-19 vaccine.

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Partner Cy-Falls HS

Thank you to the
amazing staff at

ODE5640 for the inspiring
posters and care
FWU5538
cards!

14

CONNECT TO PURPOSE

FWU5538 "Enjoy the little things, for one day you may look back
and realize they were the big things." Robert Brault
15
"As we express our gratitude, we must never forget
that the highest appreciation is not to utter words but
to live by them." John F. Kennedy

CONNECT TO PURPOSE

September 15th – October 15th 2021

Hispanic Heritage Month was originally
established as Hispanic Heritage Week
(September 15-22) in 1968 to celebrate the
contributions of people of Hispanic descent in
the U.S. The establishment of this week
coincided with the Civil Rights movement and
the rapidly changing demographics of the
country. This particular week was chosen as six
Latin American countries celebrate their
independence on those days. The observance
was extended to 31 days in 1989, and
we now have the opportunity to
celebrate our Hispanic community
for the entire month.

16

CONNECT TO PURPOSE

Wagging Wednesday

HCA NC Doggy Volunteer HCA NC Doggy Volunteer HCA NC
Sky Maize Doggy
Volunteer
Abby

HCA NC
Doggy
Volunteer
Cocoa

17

CONNECT TO PURPOSE

Happy Nephrology Week, We Appreciate You! Happy EVS Week, We Appreciate You!

FWU5538

18

CONNECT TO PURPOSE

#CaringLikeFamily #RaisingTheBar

The staff on MS3,

along with the family,

joined together to

help our patient, Ms.

Lelia Gray, celebrate

turning 101 today.

We showered her

with love, balloons, a

card signed by all, and

a nice soft

blanket. The family

was thrilled and the

patient, after all of

the excitement, loved

the blanket so much,

she quickly fell FWU5538

asleep.

19

CONNECT TO PURPOSE

Happy National Coffee Day!
We hope you enjoyed the freshly brewed Starbucks coffee and Danish’s!

FWU5538

20

CONNECT TO PURPOSE

ou sked e istened – “ ”

GQE9620 We are thankful for your
commitment to caring for

our community.

FWU5538 We hope you were able to
relax and rejuvenate your
mind, body and spirit with

the chair massages!

21

CONNECT TO PURPOSE ”

ou sked e istened – “

FWU5538

22

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Vaccine Raffle

All vaccinated or newly
vaccinated employees who

have turned in their
vaccination card to Employee
Health by October 1st, will be
entered into a raffle to win an

amazing Prize!

FWU5538 An email and PBX announcement will be made on
Monday, October 4th at 2:00 p.m.

23

CONNECT TO PURPOSE

HCA Houston Healthcare Chaplaincy Program!

Code Blue/Emergency Calls - Call: Executive Director, Julias Rodriguez - Phone: (832) 661-1896 - Email: [email protected]
Non-Emergency After Hours : National Care Center - Phone: 1 (800) 775-7657

Unlimited confidential services available 24/7/365 for all employees, their families, patients and their immediate family members. 24
Dedicated English, Spanish, Arabic, and Vietnamese Speaking Chaplains
Download the FREE MyChap app enabling 24-hour communication via phone, text or email to any Chaplain team member.

Dedicated HCA NC CODE: 123245

Daily rounds in ICU, ER, Med. Surg units and any other department by request.
ICU “Code Blue” Employee, Patient and Family care

If not on-site, they will be here within 30 minutes of the call placed requesting their service
Will activate “Sacred Pause” for Employees, Patients and Family care once notified
Partner with any clinical area, Palliative Care Program and Case Management team for services they request
Employees may communicate or request resources through the MyChap app.
Upon any employee’s invitation, our Chaplaincy team will visits employees, patients or immediate family members wherever care be
expressed and help given (i.e. hospitals, senior living facilities, funeral homes, family homes, etc.)
At the request of any employee/patient, the Chaplaincy team can help plan, conduct or attend funerals for employees, patients or
immediate family members, including follow-up support and encouragement for family during the grief period.

Provide individual, as weFllWasUim55m3e8diate family, confidential discussions for problem issues including, marriage, divorce and remarriage,

serious illness, death and grief recovery, parenting, care of aging parents, stress, as well as any other personal issue.

CONNECT TO PURPOSE Your HCA
Houston
FWU5538 Healthcare
Chaplaincy
Care Program
Free App!

HCA Code: 123245

25

CONNECT TO PURPOSE Meet your
HCA Houston
FWU5538 Healthcare
Chaplaincy Care

Team!

26

CONNECT TO PURPOSE

HCA NC Chaplaincy Program October Schedule

FWU5538

27

CONNECT TO PURPOSE

HCA Houston Healthcare North Communion Offering!

Communion will be
available by
request.

Available 24/7, MDO7076
located in the
SecuritFyWUO55f38fice. 28

PEOPLE

Virginia Hollien 10/07/1996 Luis Jimenez-Pena 10/03/2011 Elizabeth Peterson 10/02/2017 Nellie Gaona 10/28/2019
Gemma Dorothy Kendra Mcmullin 10/09/2017 Jason
Kirsten Quinsaat 10/25/1999 Miriam Ongori-Cobbin 10/03/2011 Nallely Flores 10/09/2017 Zedric Mendez 10/28/2019
Agnes Vicky Ashley Ray 10/15/2017 David
Sheronda Horn 10/01/2007 Haydee Schuessler 10/03/2011 Tyler Bradford 10/23/2017 Mellisa Jacob 10/28/2019
Nancy Kamila Christine Espiritu 10/23/2017 Paulo
Lorna Manning 10/08/2007 Yvonne Kahl 10/14/2011 Jamie Hons 10/30/2017 Norinel Aranda 10/28/2019
Verna Jerico Marta Morales 10/01/2018 Abigail
Zanobia Carl 10/08/2007 Debora Montoya 10/17/2011 Brittany Lollis 10/01/2018 Rebecca Catague 10/11/2020
Janet Stacey Adrian Muse 10/01/2018 Lauren
Marigold Lontoc 10/12/2007 Michael Pisova-Chu 10/17/2011 Jeleeka Marsh 10/15/2018 Joseph Borlongan 10/11/2020
Rosily Irene Carmela Rowley 10/28/2018 Jiaxin
Rubia Roque 10/22/2007 Trung Bear 10/20/2011 Jamie Craig 10/28/2018 Gissel Victoriano 10/11/2020
Cindy Harold Laura Trojacek 10/29/2018 Amber
Erika Carrington 10/22/2007 Yoko Daloyoc 10/20/2011 Alexandra Gibbs 10/29/2018 Alvia Morrow 10/11/2020
Clinton Helen Tiffany Maxwell 10/13/2019 Yolanda
Taiwo Larocque 10/29/2007 Ewa Hendrix 10/07/2013 Gagandeep Wadera 10/13/2019 Yulisa Okumah 10/11/2020
Yewande Gary Kathryn Pickard 10/13/2019 Robert
Maria Pollard 10/29/2007 Andrea Smelley 10/14/2013 Alicia Swain 10/14/2019 Hilario Butler 10/11/2020
Chyrelle Jose Tanya Newman 10/14/2019 Ashley
Darwin Dedeaux 10/29/2007 Elizabeth Jennings 10/21/2013 Gregory Zellner 10/14/2019 Megan Porter 10/11/2020
Timica Lorie Holly Herr 10/14/2019
James Mathew 10/06/2008 Nicole Mares 10/06/2014 Stephanie Ramirez 10/14/2019 Liang 10/11/2020
Jonathan Susan Sophie Gray 10/28/2019
Rachel Ona 10/20/2008 Uyen Ma 10/08/2014 Jeremy Johnson 10/28/2019 Alvarez 10/11/2020
Heidi Jessica Victoria Hammer 10/28/2019
Le 10/20/2008 Battiste 10/20/2014 Hidalgo 10/12/2020

Duran 10/20/2008 Nakamura 10/20/2014 Washington 10/12/2020

Nelson 10/20/2008 Quintanilla 10/05/2015 Mcgarry 10/12/2020

Adebayo 10/05/2009 Bartczak 10/05/2015 Suarez Madrid 10/12/2020

Omokheyeke 10/05/2009 Brust 10/19/2015 Sean Mosley 10/26/2020

Glemao 10/05/2009 Hutson 10/19/2015 Muyalde 10/26/2020

Shoulders 10/15/2009 Alvarado 10/03/2016 Jones 10/26/2020

Ceniza 10/04/2010 Pilato 10/03/2016 Hitch 10/26/2020

Dupree 10/04/2010 Graves 10/17/2016

Messer 10/04/2010 Ortega 10/19/2016

Alvarez 10/18/2010 Moreno 10/31/2016

Deen 10/18/2010 Tran 10/31/2016

Llana 10/18/2010 West 10/31/2016 29

PEOPLE

National Celebrations - October 2021!

DAY WEEK MONTH

Emergency Nurses Day Healthcare FNS Week National Breast Cancer
Nuclear Medicine Week Awareness Month
Global Handwashing Day National Physician Assistants Week
National Case Management Week National Physical
National Boss’s Day (SPD) Sterile Processing Department Week Therapy Month
Emergency Nurses Week
National Pharmacy Hospital Safety and Security Week Ultrasound Awareness
Technician Day International Infection Prevention Week Month
Hospital Quality Week
Make a Difference by National Respiratory Care Week
Volunteering Day National Healthcare Facilities and Engineering Week
National Hemodialysis Tech Week
International Orthopedic National Supply Chain Week
Nurses Day National Hospital and Health- System Pharmacy Week
HIT Week – Global Health Equity Week
Halloween IT&S Week

30

PEOPLE

Hispanic Colleague Network Group Recognizes

Day of the Dead

Dia De Los Muertos Ofrenda
October 20th – November 1st

31

National "I think the common
Breast Cancer thread is that no patient
Awareness can or should go through
Month breast cancer alone.
Those who are surrounded
OCTOBER 2021 by supportive family,
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. friends and caregivers
who specialize in breast
cancer often show the
greatest results when it
comes to survivorship."

- Robin Roberts

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Case Management Week October 2021 “There are a lot of words that come to mind
when thinking about these frontline heroes…

Passion, quality, community, advocate,

dedication assessment and so much more!

Under the leadership of Ashley Calvin, our

incredible Case Managers and Social Workers

work diligently to plan patients next steps.

Whether that’s going home, going to rehab,

an assisted living center, needing home

healthcare or some equipment to make life a

little more manageable. Whatever the need

is, they are there to help facilitate the process

and provide resources. Thank you all for

making the impossible possible. Happy Case

Management week to each of you! We are so

thankful for you and appreciate everything

you do for HCA North Cypress .” - K. Bard

Shout out to our Case Management Team for always #raisingthebar and #caringlikefamily “To the Case Management Team, I am so
proud of all of your accomplishments. Thank
you for your hard work and dedication to our
patients. Happy National Case Management
Week to you all.” – Ashley Calvin, Director CM

33

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Hospital Facilities Week October 24 – 30, 2021 Heroes of Health Care Facilities

Shout out to our Facilities Team for always #raisingthebar and #caringlikefamily Every year, in the last week of
October, we celebrate the
important role that facility
team members have in
ensuring a safe and efficient
environment for all patients,
residents, visitors and staff
within hospitals. HUGE thank
you to all of our facilities team
members for everything you all
have done to keep us, our
patients and the hospital
beautiful and safe.

We appreciate each and every
one of you!

34

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Respiratory Care Week October 24 – 30, 2021 This week is important not only to acknowledge
hard-working Respiratory Therapists around the
world — it also serves as an opportunity to
spread the word about this great profession. It
was started by President Ronald Reagan in
November 1982 when he signed a proclamation
declaring the third week of each October as
National Respiratory Care Week. Since the
proclamation, Respiratory Care Week is now a
yearly event that is designed to promote and
bring awareness to the field of Respiratory Care.

We appreciate each and every one of you!

Shout out to our Respiratory Team for always #raisingthebar and #caringlikefamily RT’s
We are SMART
We are KIND
And we are IMPORTANT.

TEAM:
Happy Respiratory Week

- Director, Betza Lacey

35

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! Shout out to our Nuclear Medicine team for
always #raisingthebar and #caringlikefamily
Nuclear Medicine and Molecular Imaging Week
“I want to thank our stellar Nuclear
October 3 – 7, 2021 MYOCARDIAL PERFUSION Medicine staff for their continuous
dedication to our patients. They have
HIDA SCAN regular engagement every day with many
different departments, physicians and
patients, simultaneously serving ALL of
our customers. The excellence of service
provided by this team is appreciated by all
who engage with them. Thank you Diana,
Verenzo, Holly, Sheronda, Judy, Pedro,
and Elaine, for being part of our team,
and congratulations on your National
Recognition!” Director, Carla Jerro

PET/CT SCAN “Thank you so much, Verenzo, Diana, 36
Sheronda, Holly, Judy, and Pedro for your
What is Nuclear Medicine and Molecular Imaging? dedication to our patients, inter-
department colleagues, and to each other.
Nuclear Medicine and Molecular Imaging utilize liquid and gas radioactive materials which are injected, ingested, or You all make our worktime enjoyable and I
inhaled to image the function of the body. Imaging may be as quick as 10 minutes or over multiple days. Often, Nuclear truly value each of you for your incredible
Medicine is the only way to diagnose specific diseases / disorders as it is physiologic versus anatomic imaging. skills and engaging nature. You are top in
this field and I appreciate you this week
“Making the invisible visible.” and every week. THANK YOU!!”
Supervisor, Elaine Johnston

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Jeanelle, ICU RN, took excellent care of my Dad. She spoke softly and in a very sensitive and caring tone. That is so 37
important when families are struggling.

Whitney, RN, MS6, Is very professional. When she says that she is going to do something, she does it and that is
really reassuring when you are lying in a hospital bed.

Jessica, RN, MS6, She’s one smart cookie.

Maria, RN, MS6, (*Not the Manager but staff nurse, Maria) She was a great nurse to me. She came as soon as I
called and was professional.

Shennel, MS2 Manager, “I can tell that she takes her job seriously. If there is an issue, she is on top of it. I appreciate
that.”

Georgia, Tower Manager, “Georgia addressed my concerns in a professional manner.”

Julie, ICU Dir, “She is sent from God. Our family couldn’t do this without her.”

A’lyssia, ED RN, “She provided me with excellent care and kept it very personal and we even chatted about fun stuff
in the middle of a scary time. I was crying and very anxious and she was right there to calm me down.”

Maria, MS3 HUC, “She was friendly and helpful during my visit to see my Dad.”
Thank you all for #raisingthebar and #caringlikefamily

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Jessi, RN, ICU Charge and CV Nurse

“Being pregnant certainly hasn’t slowed down this amazing
little powerhouse. She is a bundle of energy and always
there to help her ICU team. She started with our NC ICU in
April 2019, following her work at Cy-Fair since 2013. We are
incredibly lucky to have her skill set, her compassion, her
dedication, and her work ethic. When she isn’t running
around caring for patients, Jessi, is a loving wife to her High
School sweetheart (married in 2015), and the Mom to 2
energetic boys: Camden, 3, and Turner, 17 months. Guess
what? She’s pregnant with yep, you guessed it, another boy.
Tripp will join his two older brothers in a few more
months. Boy Mom’s Rule but ICU Nurses’ Rock!”

Thank you Jessica for #raisingthebar and #caringlikefamily

38

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Samantha, RN, MS6 Nurse

“Samantha “Sam” RN, works on our MS6
Unit. She is an incredible nurse with a loving
and supportive demeanor. She practices great
patience, dedication, and teamwork. When
asked, you get a resounding “sure” reply and
we are so thankful to her for the contributions
that she makes to our MS6 Team and to the
patients we serve. #RaiseTheBar”

Thank you Samantha for #raisingthebar and #caringlikefamily

39

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Thank
you
MS3
for

#raisingthebar

and

#caringlikefamily

40

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Felix Herrera

Courtesy Officer

Family: I’m single with two young adult kids

Favorite color: I like all colors but my favorite

colors are Green and Blue

Favorite Quote: “Enjoy the little things in life, for

one day you'll look back and realize they were the

big things.”

Hobbies: Football, Hockey and Cornhole

Interesting Fact: I was a Retail Manager for 15

years, for Hess Oil Corporation in Boston,

Massachusetts before moving to Texas in January

of 2011 in the Cypress area.

Favorite HCA Memory: I have quite a few, but one

of my favorite/interesting was Hurricane Harvey. I

spent 6 days here at North Cypress Medical

Center, now HCA-Houston Healthcare North

Cypress

HCA Tenure: 10 years & 6 months 41

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Stefanie Blair

Concierge, Patient Access

Family: My family and I live with our beautiful Australian Labradoodle,

Rooney, and a stray black cat who refused to leave, that we named KeKe.

Favorite Color: Blue

Favorite Quote: "The ancestor of every action is a thought." Ralph Waldo

Emerson

Hobbies: I love spending Saturday mornings scouting garage sales for

undervalued items to flip. I also love watching soccer, soccer, and more

soccer! Especially Premier League Soccer.

Interesting Fact: I help my family run a large social media account dedicated

to soccer refereeing. We have over 385,000 followers on TikTok and more

than 20,000 on Instagram!

Favorite HCA Memory: My favorite HCA memories are the little moments of

happiness each day. Seeing the relieved eyes of a patient when she hears

about how excellent the PET technician is, telling a worried patient that the

lab tech who will be helping her specializes in being gentle, catching a

favorite Surgery nurse getting his 3rd Starbucks of the day, hearing the warm

way the Cath Lab nurse greets each patient, opening the door to find the IT

tech who stopped by just to check on our department, running into the EVS

employee who greets everyone he sees with a huge smile (even behind the

mask), and knowing that the managers and director of my department are

always willing to help and support each employee in the department.

HCA Tenure: Two years. 42

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE LEADERSHIP TEAM

Kimberly Bailey

Director, Clinical Informatics

Family: My husband, Bryan, and I have a
beautiful blended family with four amazing
kiddos, two dogs, and a cat.
Favorite Color: Green
Favorite Quote: “When life gives you
lemons, make orange juice and leave the
world wondering how you did it””
Hobbies: Painting, cooking, and traveling
Interesting Fact: I’ve spent quite a bit of time
building schools and churches in Central and
South America
Favorite HCA Memory: I was a charge nurse
on a surgical unit during Hurricane Ike. The
teamwork and comradery displayed during
that week was aww-inspiring.
HCA Tenure: 18 years

43

PEOPLE

GETTING TO KNOW YOUR HCA SENIOR LEADERSHIP TEAM

Vicky Kahl

VP, Human Resources

Family: Husband Randy (Celebrating 40
years in January 2022)
Favorite Color: Red
Favorite Quote: “You cannot have a
positive life and a negative mind.” Joyce
Meyers
Hobbies:. Family, RV travel, movies, &
crafts
Interesting Fact: 3 adult children and
their spouses (3 of them are healthcare
providers) (Daughter is a Major in the
Army and a CRNA), & 5 grandchildren!
Favorite HCA Memory: I have many
memories during my time with HCA, but
my most memorable is how HCA and our
colleagues have worked together this last
year with all the uncertainty and changes
to care for our patients and each other.
HCA Tenure: 10 Years in October

44

QUALITY MEX6652

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North Cypress
performed, on average, compared to other hospitals in the HCA Healthcare System.

Scorecard Ranking

August 2021

67th out of 186th

121 121 136 111 97
81
88 84 89 92 78
52
67

Aug '20 Sep Oct Nov Dec Jan '21 Feb Mar Apr May Jun Jul Aug

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 45

HCA Clinical Excellence

Updated ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6
09/01/2021
Number of Days Since Last HAI Event

CLABSI 167 1096 184 162 878 856 181 1584

3/18/2021 9/1/2018 3/1/2021 3/23/2021 4/7/2019 4/29/2019 3/04/2021 5/1/2017

CAUTI 679 1096 175 405 107 93 386 1584

10/23/2019 9/1/2018 3/10/2021 7/23/2020 5/17/2021 5/31/2021 8/11/2020 5/1/2017

CDIFF 331 953 1096 371 136 940 444 584

10/05/2020 1/22/2019 9/1/2018 8/26/2020 4/18/2021 2/4/2019 6/14/2020 1/26/2020

MRSA 344 587 1096 1584 1067 851 571 1584

9/22/2020 1/23/2020 9/1/2018 5/1/2017 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY A “Great Catch” is an event or circumstance that has the potential to cause harm 47
to a patient but never reaches the patient due to the actions of a staff member.
WINNER These type of events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is chosen to receive the
September 2020 – September 2021 “Great Catch Award”. All staff members are responsible for patient safety
standards but this award recognizes a staff member that demonstrates an
Great Catch Award exceptional commitment to patient safety.

CONGRATULATIONS

Rosario Villabroza

PRE-ANESTHESIA RN

Rosario called a patient that was scheduled for an
outpatient procedure in HOPD to obtain her medical &
surgical history. She immediately recognized that the
patient was having difficulty following the conversation
and wasn’t answering properly. She ended the call and
called the patient’s next of kin out of concern and
explained their conversation. She was then later
notified that the patient was rushed to the ER via
ambulance after she spoke to the patient’s next of
kin. The patient had experienced a STROKE!!!

QUALITY September 2021

Great Catch Award 48

CONGRATULATIONS

Boun Ouanesisouk

MS3 Nurse, CNC

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is chosen
to receive the “Great Catch Award”. All staff members are
responsible for patient safety standards but this award
recognizes a staff member that demonstrates an exceptional
commitment to patient safety.

QUALITY

Celebrating 100 Days with no HAI’s!
Congratulations on the below milestones!

ICU: CAUTI – 679 Days – 10.23.2019
1 East: CLABSI – 1096 Days – 9.1.2018
2 East: CDIFF – 1096 Days – 9.1.2018
MS2: MRSA – 1584 Days – 5.1.2017
MS3: MRSA – 1067 Days – 9.30.2018
MS4: CDIFF – 940 Days – 2.4.2019
MS5: MRSA – 571 Days – 2.8.2020
MS6: CAUTI – 1584 Days – 5.1.2017

49

QUALITY

Celebrating 100 Days with no HAI’s!

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