September 2021 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter

September 2021

Mission Statement 2

Above all else, we are committed to the
care and improvement of human life.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Letter from Jim Brown, CEO

I am happy to share that we have finalized an agreement with Marketplace Chaplains.
This service augments our existing volunteer chaplain coverage. Marketplace Chaplains
will place dedicated ministerial staff in our hospital daily from their already-existing
network of local clergy. Their service is ecumenical in nature and they have
relationships that span multiple religions and denominations. In addition to providing
pastoral care to our patients, they will also focus on the spiritual and emotional well-
being of our colleagues. For families who have experienced loss, they can assist with
funeral arrangements and other difficult tasks. In difficult times for our team, they will
be able to assist us with counseling. I am very excited to have this group joining us.

3

HOSPITAL UPDATES – Employees of the Quarter

. CLINICAL WINNER NON-CLINICAL WINNER

Cardiac Cath Lab Tech, Cath Lab egw5823
EVS Tech, Environmental Services
Lionel Branch 4
Amy Albright

HOSPITAL UPDATES – Employees of the Quarter

.

Lionel Branch, EVS Tech Amy Albright, Cardiac Cath Lab Tech

“Nominating Lionel not only for all that he does for us as an EVS tech, but for “Amy is continually “raising the bar” in the Cath Lab.
“how” he does it. Every time I see him he has a smile on his face greeting She is constantly learning new procedures and becomes
everyone he sees in the halls. He has a huge impact on our culture. Every job a super user on all of them. She passes on her
performed at our facility is so important to patient care but it is obvious that this knowledge to new employees and is always able to help
man does it with all his heart and soul. My day is complete once I see him and his with any new project or assistance that is needed.”
big bright smile! He truly creates a positive experience! He raises the bar for all!”
5

HOSPITAL UPDATES

.

6

WELCOME

I am excited to announce that John Nesgoda has accepted the position of
Director of Technical Services for HCA Houston North Cypress. In his new role,
John will provide leadership in the continual growth and standardization of ITG
for North Cypress.

John began his career in ITG with HCA as Manager of Technical Services at
Kingwood in June of 2016, and most recently Director of ITG at HHH
Tomball. Prior to joining HCA, John served as Senior Technical Call Center
Manager for Konica Minolta in New Jersey.

John is on track to receive his Bachelor of Science in Business Administration
from Southern New Hampshire University in 2022. John enjoys spending time with
his family, wife Lisa of 6 years, and two sons, JP and Jack. He also enjoys writing
in any free time he has left.

In addition to his many accolades and accomplishments, John is also a
published author with four books about management and leadership.

John’s official start date is September 13th.

Please join me in congratulating John and wishing him the very best as he moves
into this exciting new role!© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

WELCOME

We are pleased to announce that Jessica West, RN, BSN, CVRN-BC, MBA, has accepted
the Infection Prevention Manager position at HCA HH North Cypress. Jessica was born in
Arlington, Texas and raised in Washington DC. Jessica attended the University of Texas at
Arlington where she received her BSN, and recently graduated from Western Governors
University with an MBA specializing in healthcare. Jessica started her healthcare career as
a cardiovascular nurse at Houston Methodist. From there Jessica journeyed to Ben Taub
Hospital in Houston, Texas as an ER nurse. Jessica’s path finally brought her to her home
here at HCA NC as an ED Nurse. A year after the acquisition, Jessica transferred to the
Quality Department as the Chest Pain Coordinator.

Jessica will be responsible for the prevention, detection, and control of infections in our
facility. Jessica will also be responsible for the direction of the Infection Prevention Program
and for establishing, instituting, and maintaining an effective system for evaluation and
reporting infections in patients.

Jessica has been married to her husband Greg for 6 years and they share three children
together, (Grant (11), Everleigh (5) and Scarlett (3)). Jessica enjoys spending her weekends
on her children's extracurricular activities including baseball, softball, gymnastics and
swimming.

Please join me in congratulating Jessica and wishing her the very best as she moves into
this exciting new role!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HOSPITAL UPDATES
Sarah Cannon Cancer Institute - North Cypress Team

Barrett Blackmon Kendra Barber, MHA, RN, OCN Tricia Jeneway Nakada Gusman, MSN, RN Valerie Patterson, MSN, RN
Regional VP, Nurse Navigator
Oncology Navigation Director, Director, Physician & Provider Nurse Navigator Breast Cancer

Gulf Coast Division Relations - Oncology GI & Lung Cancers

Sarah Cannon, the Cancer Institute of HCA Healthcare, offers integrated cancer services with convenient access to
cutting-edge therapies for those facing cancer in communities across the United States and United Kingdom.

Sarah Cannon’s cancer program include individualized patient navigation provided by oncology-trained nurses and
cstaantcee-or fc-ethnete-ar.rHt cCaAnHceHrFNcWaorrUeth5clC5oy3spe8rteosshiosmsoeefxocritheudntdorewdeslcoofmtheotuhseanSadrsaohfCpaantnieonntsC,aannceurmInbsetrituuntemtaotcohuerdcabmy apnuys!single

9

HOSPITAL UPDATES

Sarah Cannon Cancer Institute – North Cypress

Sarah Cannon was a television and radio personality, known worldwide for her Grand Ole Opry character “Minnie Pearl.” After
receiving treatment for breast cancer at our founding center in Nashville, she offered the use of her given name to promote
cancer research and patient education with a vision of offering patients convenient access to early detection, clinical trials and
a team approach to cancer care.

Since 1993, Sarah Cannon has taken many first steps in the fight against cancer, beginning with clinical research. With the focus
of offering patients greater access to clinical trials at the earliest phases, our founders established the first community-based
cancer research program and four years later, formed the first drug development program outside of an academic setting.

Formally named Sarah Cannon Research Institute in 2004, its offerings expanded into communities across the United States
and United Kingdom to form one of the largest patient-centric clinical trial organizations in the world conducting drug
development at all phases, including first-in-human studies.

The expansion included establishing the first clinical trials program in the United Kingdom outside of the NHS, as well as the
first private molecular profiling laboratory. Through its global expertise and reach, Sarah Cannon has been instrumental in
advancing therapies for patients through new drug approvals for more than two decades.

Sarah Cannon has grown to become the Cancer Institute of HCA, committed to addressing every aspect of care from diagnosis

ftohrrohuugnhdsreudrvsivoof rtshhoipu.saTonFddWsayoU,fi5tp5caot3ime8nptrsi,seasnaumnebtewrournkmofatpcahretndebryinagnhyossinpgitlaelscaonffceerrincgensttaetr.e-of-the-art cancer care close to home
www.sarahcannon.com
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CONNECT TO PURPOSE 11

Behind the Mask: I am…
Story Winner

Chelsea Diedrich, Med. Surg. 6 Nurse

“I wake up every morning proud to put on my scrubs and got to work. As we
walk through the door our masks are on and I know it's time to live up to
HCA's motto and provide care above all else. Knowing that it is a new day for
me to make an impact on my patients lives while some have been here
many days or even it if it there first day, it is my goal to make there day and
help them reach their goals. Even the small ones. Before patients did not
have visitors to come see them while they were in the hospital, leaving a lot
of the patients to feel alone, discouraged, worried, or in fear. Knowing this it
was my duty to come and be a welcoming and friendly face/nurse that my
patient's could trust and rely on. I wanted to know their concerns and
address them, I wanted to know there goals and help them reach them. We
are the ones to care and instill hope in our patients and push them to do
better. My team makes even easier to go above all else in that we all work
together and are a helping hand when we need it. Shout out to the ms4
nurses at HCA north cypress. Y’all are awesome and make work days better.”

CONNECT TO PURPOSE

Behind the Mask: I am…
Story Winner

Lam Ngo, FSED Towne Lake Nurse

“Life is finite and fragile. I was involved in a car accident that should have killed
me. I have never told anyone this but I saw a light when my accident happened. I
sustained a skull fracture, subarachnoid hemorrhage, and C5 cervical fracture. By
the grace of God, I survived. I have always wondered why I was kept alive. People
die everyday with injuries far less complicated than mine. Yet, here I am. The old
adage “what doesn’t kill you, makes you stronger” certainly holds true in my
situation. I was able to become physically and mentally stronger for it. The
strength that I gained from my personal experience has allowed me to persevere
during the pandemic. This strength is what led me to provide care above all else.
I have been able to help people through these trying times by sharing my
personal experience. I show them that no matter what happens, where there is a
will to survive, there is a way. No matter how dire the situation seems, there is
always a light at the end of the tunnel. At the end of day, I know that I have
provided the best care possible for my patients and that is all I can hope for.
#BehindtheMaskCampaign”

12

CONNECT TO PURPOSE PVU5465

HCA Houston Healthcare North Cypress Celebrations!

Patient Access
Celebration at
the Lazy Dog
for ranking #8
in our May
2021 metrics
for all
hospitals!

FWU5538

13

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress ICU HEROES

The ICU care team has worked non-stop with some of our I want to give them a HUGE and grateful shout out 14
for the exceptional work that they provide day in
most fragile patientFs.WUTh5e53le8vel of teamwork and
and day out. #carelikefamily
commitment that they exhibit is incredible.

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress MS2 HEROES

From day to day, they don’t
know what to expect but

they are committed to their
craft and ensure that each
patient is well taken care
of. Times are challenging

but Shennel, with the
assistance of her team, are

pushing through daily
obstacles and never
forgetting why we are
here…to serve oFuWrUp5a53ti8ents.

15

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Sweet Treats

MS3 Manager,
Tina Nalbone,
provided her

team with
sweet treats
for a job well

done!FWU5538

16

CONNECT TO PURPOSE

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pfroor vhiitdtiengdahll oefr
thteeiraromomwsietrhvice
swemeettrtircse!ats
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thdatoynoFueW!dU5o5!38

17

CONNECT TO PURPOSE BXI9919

HCA Houston Healthcare North Cypress Patient Experience!

Our Environmental Services
Care Team does a fantastic job

preparing rooms for our
patients!

FWU5538 Thank you EVS for
#raisingthebar and
#caringlikefamily!

18

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress

Back by popular demand!

FWU5538

19

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress RSI6712

We are thankful for your
commitment to caring for

our community.

FWU5538 We hope you were able to
relax and rejuvenate your
mind, body and spirit with

the chair massages!

20

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Vaccine Raffle

All vaccinated or newly
vaccinated employees who

have turned in their
vaccination card to Employee
Health by October 1st, will be
entered into a raffle to win an

amazing Prize!

FWU5538 An email and PBX announcement will be made on
Monday, October 4th at 2:00 p.m.

21

CONNECT TO PURPOSE

HCA Houston Healthcare North Communion Offering!

Communion will be
available by
request.

Available 24/7, JBI6702
located in the
SecuritFyWUO55f38fice. 22

PEOPLE

Mary Provost 09/17/1984 Felicita Escobar 09/27/2011 Lizette Medina 09/04/2019 Carmen Ulloa 09/28/2020
Brenda Ha Nguyen 09/28/2020
Kimberly Butler 09/24/1994 Alexis Colorado 09/27/2011 Glody Kayumba 09/09/2019 Kathryn Caniff 09/28/2020
Audra Alyssa Dimas 09/28/2020
Cynthia Bailey 09/03/2002 Rosemary Campos 09/10/2012 Kendra Lindahl 09/09/2019 Mark Mergler 09/28/2020
Celeste Stalanda Dewalt 09/28/2020
Maria Verinder 09/10/2007 Raed Arrabi 09/10/2012 Alaina Gembach 09/09/2019
Guadalupe
Christene Harrison 09/10/2007 Janet Uy 09/24/2012 Sarah Jones 09/09/2019
Diane
Jonathan Demarino 09/12/2007 Christopher Williams 09/03/2013 Debra Passmore 09/09/2019
Josephine
Stacey Blanco 09/24/2007 Monica Miranda 09/02/2014 Vonda McMurtray 09/09/2019
Akwele
Joyce Cayetano 09/24/2007 Andrea Ortiz 09/08/2014 Tai-Rae Collins 09/09/2019 Mary Provost
Sheila
Wei Christensen 09/08/2008 Paul Level 09/08/2014 Casandra Henry 09/09/2019 Employee Health
Monica
Allison Patke 09/08/2008 Charissa Loriaga 09/22/2014 Anita Anhwere 09/15/2019 37 Years!
Patrick
Myrna Keels 09/22/2008 Mary Case 09/22/2014 Ana Acevedo Obregon 09/16/2019
Liana
John Novicio 09/22/2008 Adreanna Bowie 09/22/2014 Nick Ouko 09/16/2019
Raven
Verenzo Lavan 09/29/2008 Pedro Possu 09/22/2014 Maria Asuncion Carias 09/16/2019
Deborah
Mosi 09/08/2009 Yvette Miller 09/14/2015 Miriam Barron Sanchez 09/30/2019

Scott 09/21/2009 Trang Le 09/28/2015 Insun Lee 09/30/2019

Davis 09/21/2009 Brittany Wadsworth 09/12/2016 Sandra Martinez 09/30/2019

Gai 09/07/2010 Chiteria Callands 09/12/2016 Ivette Oliva 09/30/2019

Mbugua 09/07/2010 Jaime Izaguirre 09/19/2016 Melissa Close 09/30/2019

Best 09/07/2010 Devangi Patel 09/26/2016 Temitope Sofidiya 09/30/2019

Paredes 09/07/2010 Chad Austin 09/26/2016 Abraham Jimmy 09/13/2020

Francisco 09/07/2010 Alexandra Brock 09/04/2017 Ciara Thompson 09/14/2020

Larson 09/12/2011 Christian Pendola 09/11/2017 Linda Perales 09/14/2020

Rosaldo 09/12/2011 Gladys Jepkoech 09/18/2017 Melanie Wilbanks 09/14/2020

Prince 09/12/2011 Cindy Mondragon 09/25/2017 Lam Ngo 09/28/2020

Polk 09/12/2011 Cynthia Scott 09/01/2018 Maya Kim 09/28/2020

Al-Ateeqi 09/12/2011 Tameka Thomas 09/02/2019 Sharnee Jones 09/28/2020 23

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Nephrology Nurses Week September 2021

The American Nephrology Nurses Association (ANNA),
dedicated this week to nurses who provide life-saving care
and education too kidney patients.

Nephrology Nurses are highly skilled, motivated and
compassionate, take a minute and show appreciation to
our Dialysis Team!

Shout out to our Nephrology Nurses for always #raisingthebar and #caringlikefamily 24

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Rehab Week September 20 – 26, 2021

Physical Therapists are movement experts Speech-language Pathologists (SLPs) work to
who improve quality of life through prescribed prevent, assess, diagnose, and treat speech,
exercise, hands-on care, and patient education. ... language, social communication, cognitive-
Physical therapists examine each person and then communication, and swallowing disorders in
develops a treatment plan to improve their ability to children and adults.
move, reduce or manage pain, restore function, and
prevent disability. Occupational Therapists helps
people function in all of their
environments (e.g., home, work,
school, community) and address
the physical, psychological, and
cognitive aspects of their well-
being through engagement in
occupation

Shout out to our Rehab Team for always #raisingthebar and #caringlikefamily 25

PEOPLE Thank you HUC’s for #raisingthebar
and #caringlikefamily!
STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
We appreciate YOU!
Unit Secretary Day - August 23rd 2021

Unit Secretary Day reminds us of the important teamwork taking place in medical facilities and why Unit Secretaries are so
vital and indispensable. Without Unit Secretaries, hospitals would be unable to navigate the procedural requirements of even
the most basic health care tasks.

On Unit Secretary Day, remember these hard-working folks helping to keep our health needs and information on track!

26

PEOPLE Thank you HUC’s for #raisingthebar
and #caringlikefamily!
STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
We appreciate YOU!
Unit Secretary Day - August 23rd 2021

Unit Secretary Day reminds us of the important teamwork taking place in medical facilities and why Unit Secretaries are so
vital and indispensable. Without Unit Secretaries, hospitals would be unable to navigate the procedural requirements of even
the most basic health care tasks.

On Unit Secretary Day, remember these hard-working folks helping to keep our health needs and information on track!

27

PEOPLE Thank you HUC’s for #raisingthebar
and #caringlikefamily!
STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
We appreciate YOU!
Unit Secretary Day - August 23rd 2021

Unit Secretary Day reminds us of the important teamwork taking place in medical facilities and why Unit Secretaries are so
vital and indispensable. Without Unit Secretaries, hospitals would be unable to navigate the procedural requirements of even
the most basic health care tasks.

On Unit Secretary Day, remember these hard-working folks helping to keep our health needs and information on track!

28

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Safietou “Safi” Savadogo, RN, Med. Surg. 4

Thank you Safi for #raisingthebar and #caringlikefamily

29

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

“Jasmen stayed on top on my case making sure I was approved and
able to schedule my MRI very quickly. She was so awesome and
sweet! I could not have done it without her.” – HCA NC Patient.

“Jasmen, in the short-time you have been here, you have made such
a wonderful impact on our patients. You truly #CARELIKEFAMILY! This
is the second time in a month a patient has personally written a note
of appreciation to you!

Thank you for being part of our NC family and a BIG thank you for all
you do!!” – Manager, Denise Havens

Thank you Jasmen for #raisingthebar and #caringlikefamily

30

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Tania Thercius, RN, ECC/ICU

“Tania speaks so gently, kind, and in a manner
that is calming to some of our most fragile and
scared patients and family members. She takes
her time to answer questions, address concerns,
and to listen. I have had the pleasure of working
with her during some difficult patient/family
encounters and she never waivers from being
professional and empathetic. She truly exhibits
“Care Like Family” mentality and we are so lucky
to have her and her skill set on our team!”

Thank you Tania for #raisingthebar and #caringlikefamily

31

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Shineka Kindred-Smith

LVN, WCC, HBO Tech

Family: I am wife and mother of one daughter, Khai 'Lee

Favorite Color: My favorite color is blue

Favorite Quote: And my God will supply all of your need

according to his riches in glory by Christ Jesus (Philippians

4:19)

Hobbies: I love traveling and spending time with family

Interesting Fact: I am from a small town in Waxahachie,

Tx. with a population of about 35,000 people. When I

was younger, I always said that I wanted to move to

Houston. While going to college I met my husband, and

just so happen he was from Houston. I moved here in

2002 and I love it!

Favorite HCA Memory: While working with the Wound

Care Team we have built a strong bond with each other. I

think that we have a great team that works together and

that is hard to find. TEAMWORK MAKES THE

DREAMWORK!

HCA Tenure: 8 years 32

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Jessica West

Infection Prevention Manager

Family: I have been married to my husband, 33
Greg, for 6 years. We have three kids, Grant (11),
Everleigh (5) and Scarlett (3). We have one dog,
two cats and a fish. Beautiful chaos
Favorite Color: Pink
Hobbies: My kiddos extracurricular activities –
Baseball/softball, gymnastics, swimming
Interesting Facts: I spent 12 years growing up in
Washington DC. My original college major was
accounting. I have never seen any of the Star
Wars movies.
Favorite HCA Memory: Getting to explore the
HCA Air Life Helicopter on their recent visit
during EMS Week
HCA Tenure: Five years in October 2021

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE LEADERSHIP TEAM

Allison Horvitz

Director, Physician Relations

Family: My husband, Eric, and I have been together for 12

years and married for 7 years. We have two very energetic

and loud boys. James is 4.5 years old, and Matthew will be 3

in September.

Favorite Color: Yellow

Favorite Quote: “You get in life what you have the courage to

ask for.” - Oprah

Hobbies: Trying to keep the kids entertained, and reading. I

read about 2-3 books a week.

Interesting Fact: I majored in Broadcast Journalism and was

the News Director for our University of Texas news station. I

wanted to be an international field reporter and studied

abroad in Spain as part of my broadcast journalism major to

report on stories there.

Favorite HCA Memory: I don’t have a specific favorite

memory, but I have loved working with my PPR and North

Cypress team and have had a great experience these last

three years with HCA.

HCA Tenure: 3 years. 34

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE LEADERSHIP TEAM 35

Catherine Kelsey

Director, Physician Relations
Surgical & CV Specialist

Family: Husband of 6 years, Tom and Beagle/Lab mix
Leo who is 5
Favorite Color: Green
Favorite Quote: “Be the change you wish to see in
the world”--Gandhi
Hobbies: Cooking, travel, volunteer work, live music,
time with friends & family
Interesting Fact: My friends say the “Six Degrees of
Kevin Bacon” is nothing and that it’s the “Two
Degrees of Catherine Kelsey” because I love people
and their stories and figuring out how we are all
connected.
Favorite HCA Memory: Seeing our team come
together and support patients and each other
through all the disasters like Covid, Snovid and
hurricanes.
HCA Tenure: 6 years

QUALITY HHI6609

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North Cypress
performed, on average, compared to other hospitals in the HCA Healthcare System.

Scorecard Ranking

July 2021

78th out of 186th

121 121 121 136 111 97
81
88 84 89 92 78

52

Jul '20 Aug Sep Oct Nov Dec Jan '21 Feb Mar Apr May Jun Jul

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 36

HCA Clinical Excellence

Last Update ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6

8/05/2021 Number of Days Since Last HAI Event

CLABSI 140 1069 157 130 851 829 154 1557

3/18/2021 9/1/2018 3/1/2021 3/23/2021 4/7/2019 4/29/2019 3/04/2021 5/1/2017

CAUTI 652 1069 148 378 80 66 359 1557

10/23/2019 9/1/2018 3/10/2021 7/23/2020 5/17/2021 5/31/2021 8/11/2020 5/1/2017

CDIFF 304 926 1069 344 109 913 417 557

10/05/2020 1/22/2019 9/1/2018 8/26/2020 4/18/2021 2/4/2019 6/14/2020 1/26/2020

MRSA 317 560 1069 1557 1040 824 544 1557

9/22/2020 1/23/2020 9/1/2018 5/1/2017 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY LID6742

Great Catch Award 38

CONGRATULATIONS

Andreka Yancey

Radiology

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is chosen
to receive the “Great Catch Award”. All staff members are
responsible for patient safety standards but this award
recognizes a staff member that demonstrates an exceptional
commitment to patient safety.

QUALITY (Chain of Command - Escalation Chart) 39

Administrator on Call (AOC)

Department Manager/Director escalates to the AOC

Supervisor or CN escalates to Department Manager/Director

Frontline staff escalates to their immediate supervisor/CN

Frontline staff identification of patient care issue

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE LGU6731

INPATIENT WINNER OUTPATIENT WINNER

Med. Surg. 4 HOPD

QTD 2021 WINNERS!

40

“Jason Ogden took exceptional care of 41
me. He was friendly, professional, and
provided me with step-by-step instructions
and set expectations so I never had to
question any hows or whys during my CT
Scan with contrast. He even jokingly gave
me 2 stickers at the end and told me that
only great patients earn stickers. He helped
calm fears, whether he realized it or not.
Jason works nights in our Radiology
Department, a department that stays open
24/7, and it’s easy to forget about the people
that keep us going, long after most of us
have left for the day. Thanks for Caring Like
Family, Jason.” - HCA NC Patient

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

ONLINE REVIEWS

“This place is immaculate, looks more like a “HCA Houston healthcare north cypress has an outstanding staff in “The staff of Radiation Oncology
hotel than a hospital. Thank you for keeping the radiology oncology department. They make you feel like are totally amazing. Not knowing
patients up during bad times.” – Google family at a time when people have cancer and just being there, what to expect from the numerous
lifts your spirits. Everyone is super nice and take very good care of radiation treatments needed is
“This review is about a young lady who the patients. I would recommend them to anyone.” - Google overwhelming. The staff at
helped me schedule my husband's CT and Radiation were warm, caring and
MRI scans at HCA through Centauri/ “I am sad to say I do not remember the name of the X-Ray tech I had made us feel like we were among
IvyVentures. Her name is Jasmen, and she on 07/01/2021 but he was a very caring tech. I was told the wait family. I was informed on everything
worked with me for a long time on Wed., July should be around 5 minutes since I was next in line. After about 15- that was being done - they made
21 getting everything organized. We had to go 20 minutes I see a tech roll a patient out in a wheelchair and tell the sure all questions were answered
through this again on July 23rd, b/c the Dr. caregiver of the patient that it took a while since the X-Rays were which was so reassuring. Every day,
changed the date he wanted the scans. I was hurting him and the tech tried to make it better for the patient. You bright smiles met us when we
very lucky to have her pick up the phone could tell the patient was ill and reminded me of my father I lost walked in and when I went thru
when I called. She was kind enough to answer about 5 years ago who lived with cancer for over 20 years and treatment. Thank you especially to
all my questions and to send me a always hated any medical test due to pain. I had no idea this was my Amy, Debbie, Tracie and Dr.
confirmation email. Her willingness to be kind X-Ray tech at the time and when the same tech called me back he Mazloom for being there for me. I
and go the extra mile is just not found very started to tell me he was sorry for the wait. I stopped him and told am actually going to miss going
him how wonderful I thought it was that he had done for the there every day!. ” – Google
much these days.” - YELP previous patient since I heard when he came out. I was sitting right
by the door, this is the only reason I heard any of this.” – Google JKN1702

. 42

PATIENT EXPERIENCE

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

GDU8806

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

Ambulatory Surgery 152 88% 54th July 2021
Inpatient 65 72% 55th July 2021
Emergency Room 111 54% 10th July 2021
Outpatient 355 74% 8th July 2021

43

PATIENT EXPERIENCE

*Top Box Scores

Top Box Inpatient Trends

72% 100%
80%
July 60%
40%
20%
0%

Inpatient HCA Goal

Top Box Emergency Department Trends

54% 100%
80%
60%
40%
20%
0%

July Emergency Department HCA Goal 44

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

*Top Box Scores

Top Box 100% Outpatient Trends
80%
74% 60%
40%
July 20%
0%

Outpatient HCA Goal

Top Box 100% Ambulatory Trends
80%
88% 60%
40%
20%
0%

July Ambulatory HCA Goal 45

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH

HCA North Cypress Hospital Admissions

Adj Admissions Admissions

1787 1751 1708 1793 1809 1,760 1,745 1,787

1547 1546 1503 1641

1391

717 737 852 864 857 878 815 741 827 871 874 787 868

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

2020 2021

*Number of hospital admissions per month 46
*Number of patient care encounters per month© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH

HCA North Cypress Hospital Visits

Total ED Visits All Other Visits

3566 3769 4113 4018 33454363 3580 4425 3930 3794 33989695 4399
3097 2810 2894 3361 2921 3434 3472 3042 2911
33338030
2969
2504

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

2020 2021 47

*Number of hospital visits per month

EZA8154© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH

HCA North Cypress Surgical Volume

Outpatient Inpatient

573

474 491 531 529
425 469 476 472 480

409 358 357

184 219 214 204 207 194 222 203 179 200

118 156 126

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

2020 2021

*Number of hospital surgeries per month

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 48

OPERATIONS

HCA North Cypress Average Patient Length of Stay

4.33 Days

JULY 2021

2021 Hospital Financials

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Actual 49

OPERATIONS

. You Asked We Listened – Total Investment: $163,000.00

Security Improvements

FSED Hematology (Lab) equipment Update $61.4k

FSED Door Alarm Locks (x6) $2.71k

Massages for employees $40k

50