July 2021 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter
July 2021

Mission Statement 2

Above all else, we are committed to the
care and improvement of human life.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Letter from Jim Brown, CEO

Later this month, I will host multiple weeks of mandatory in-person Town Hall
meetings. During this time together, I will review results of our most recent Glint
engagement survey. I’ll also share more detail on the recent wage adjustment
announcement. Our agenda will be condensed to less than 30 minutes. While not all
Town Halls will be mandatory, I foresee conducting two a year that will be. We’ll move
forward with frequent virtual Town Halls as well as quarterly in-person events. I
appreciate you making time for these important discussions.

3

Letter from Troy Villarreal, GCD CEO

As we turn the corner from the pandemic, our patient activity is rebounding and the employment market is changing across the country. We’ve listened
carefully to our leaders and our frontline colleagues about the need to strengthen our patient-focused culture by investing in those who deliver it.

We’re excited to share that we’re making a number of investments to support the attraction, retention and recognition of our colleagues, including:
• Implementing targeted wage adjustments to address market factors in particular roles/markets, in addition to our annual wage increases. We will take a

targeted approach in two phases. In our first phase, we are prioritizing certain clinical roles. We will continue to assess market competitiveness as it relates
to labor supply and demand. Our next phase will include a review of director and entry-level roles.
• Investing in equipment to address issues raised by our nursing colleagues, improve the work environment and support our commitment to patient care.
• Providing an enhanced enterprise-wide recognition program to enrich our culture and strengthen communication, feedback and recognition of our
colleagues.
• Expanding Galen College of Nursing and other nursing school partnerships to help colleagues achieve their career goals and bring additional talent into
HCA Healthcare.
• Adding recruitment resources to meet critical workforce needs.

This represents a notable investment in our workforce. It reflects our commitment to addressing workforce issues, enhancing our culture and responding
to colleague feedback: a total of $13 million in our division, in addition to annual wage increases. While the wage adjustments are a large part of this
investment, we want to make sure you are aware of the broader investments we are making.
We are working over the next few weeks to finalize details and the time frame for implementation. We expect the targeted market adjustments to be
effective July 18. Managers will communicate more specifics as soon as possible.
Thanks to your dedication and resolve, we were able to navigate the past year successfully. We want to recognize your contribution by investing in you.

Sincerely,

4

HOSPITAL UPDATES

Houston Business Journal reveals honorees for
2021 Most Admired CEO Awards Congratulations to our very own

honoree, Jim Beck Brown!

“CEOs have faced unprecedented and ever-evolving challenges
amid the pandemic, so the Houston Business Journal is proud to
present the honorees for our fourth-annual Most Admired CEO
Awards.

In selecting our CEO honorees, a panel of judges looked for
characteristics such as contribution to company success, civic
involvement, career achievement and more. Our Most Admired
CEO honorees are divided into for-profit and nonprofit categories.

The honorees represent several of Houston's prominent industries,
with CEOs from health care systems, law firms, real estate firms,
arts organizations and more — even a bakery/cafe.

The judges selected 30 leaders of for-profit companies and 20
nonprofit leaders for this year's award.” – June 29th, 2021

Brandon Briggs

I am excited to announce that Brandon Briggs has accepted the position of
Manager of Technical Services for HCA Houston Healthcare - North Cypress. In
his new role, Brandon will provide leadership in establishing goals, priorities, and
lead in the overall management of current and planned technical services.

Brandon has been with HCA ITG for 3 years as a System Administrators for Gulf
Coast Division. Brandon has been in IT for 13 years and has held several roles
including Helpdesk Analyst, System Administrator and Network Administrator.

He and his wife Jennifer have 2 teenage boys and they enjoy activities such as
boating, fishing, camping, and Friday night video games. They have just
completed the required training for adoption and are currently looking for a little
girl to complete their family.

Brandon’s official start date is July 18th and is currently working with our division
teams in transition the various projects he has been participating in for the
division.

Please join me in congratulating Brandon and wishing him the very best as he
moves into this exciting new role!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HOSPITAL UPDATES

2021 Excellence in Nursing Award Winners!

Good Samaritan’s Excellence Julie Hoff Jamie Craig DeAnna Zeh Sube Momodu
Esther Addo
in Nursing Celebration is one of the
largest programs dedicated to

recognizing the women and men
who are actively working in the
nursing profession. The Excellence
in Nursing Awards honor registered
nurses and educators who are
nominated by their peers and
selected by a distinguished Awards
Selection Committee. These nurses
demonstrate a passion for the
nursing profession and exemplify
excellence in teaching, mentoring,

leadership and service.

Vanesa Reyes Bounthieng Ouanesisouk Sylvia Samuels 7

HOSPITAL UPDATES

Employee Engagement Survey

Survey Score Comparison Survey Results
HCA North Cypress Score
Participation Score
78
71% (805 Responses)
1364 Comments

HCA Division Score Nursing Score

75 71%
(281 Responses: 74%)

8

HOSPITAL UPDATES

Valet is Back!

FME5352 Main Entrance Valet:
Monday – Friday

8:00 a.m. – 8:00 p.m.

ED Valet: 24/7 – 7 Days a Week

POB 1 Valet: Monday – Friday
(HTA Providing Valet)

9

HOSPITAL UPDATES

Screener Changes & Shuttle Bus Service

FPD3408 10

HOSPITAL UPDATES

Welcome Back Volunteers!

Our AMAZING
Volunteers

return July 1st!
Oh, how we
have missed

you all!

11

HOSPITAL UPDATES

HCA HH North Cypress Dining Transition

FPO6721 We are excited to announce that
HCA HH North Cypress has officially

transitioned into Room Service
On-Demand Dining!

Patients will be able to order their
meal of choice, at the time they
prefer. A whole new level of VIP
service to offer our patients!

12

HOSPITAL UPDATES

FVO6626

13

CONNECT TO PURPOSE

Behind the Mask: I am…

Story Winner

Susan Richardson, Registration

“I am Susan Richardson behind the mask and I am here to give
the best care to our patients as they are here due to their
medical needs. I make sure that they are as comfortable as
possible. If there is anything that the patient’s need I make sure
that they get it if it's within the doctors orders. I give the best
registration that a registrar can possibly give, I am very patient
and kind while getting everything that's needed. I go over and
beyond everyday that I am working putting our patients first. I
love working here at HCA it's such a great Healthcare Company to
be apart of and I am forever grateful. I have fought a great fight
being here from day one during Covid 19 pandemic. I am Susan
Richardson behind the mask!”– Susan

14

CONNECT TO PURPOSE

Behind the Mask: I am…

Story Winner

Karen Bard, Patient Advocacy Manager

“My children are what inspire me to do more; to be more. Cliche? I am a
single Mom of two amazing kids. Teenagers! Both of them were born here
in Houston at Woman's Hospital. When Abigail was to be delivered, I
labored through 3 shifts before being taken in for an emergency c-section.
This beautiful bundle forever changed my life! We stayed in the hospital for
6 days before going home with home healthcare for me. We did not take
her birth, or the birth of her brother 2.5 years later, for granted. Abigail was
there to play Elsa, from Frozen, when the new Pedi Unit opened up and she
sang down the hallways to the NICU and post-partum patients. She
volunteered many years at TOH and now at my current hospital, N. Cypress.
It was her/our way of giving back. Work and volunteerism is a normal part
of our home. Making others smile and feel cared for is simple and generally
takes little effort but the impact can be huge, especially for our patients and
loved ones.” – Karen

15

CONNECT TO PURPOSE

Behind the Mask: I am…

Story Winners

Mina Iskander, Physical Therapy, Physical Therapist Eman Said, Occupational Therapy, Occupational Therapist

“Despite the difficulties we have “What leads me to
endured over this past year, I have provide care above
found my strength to fight through and beyond was the
these hard times through my look on my first set
colleagues who have demonstrated of patients' faces
what "Caring like Family" looks like. when they were
Whether it's a nurse comforting a able to feed
patient who is not able to see any themselves or dress
family members, or a physician taking themselves again. It
time out of their busy schedule to is a pleasure to care
update family members by phone like family and be
several times a day, it was there for them when
heartwarming to see the human side times are tough.” –
of our profession and that before we Eman
are labeled as clinicians, we are also
humans first.” - Mina 16

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Celebrations!

FWU5538

17

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Community Donation!

Thank you to

for donating the

yummiest cookies

to our frontline

FWU5538 heroes!

18

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Celebrations!

Celebrating PRIDE and Advocating for Change

19

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Community Donation!

We appreciate Pastor

Rawls and his team for

spending time praying

with patients and our

frontline team who

FWU5538 once saved his life!

20

CONNECT TO PURPOSE

HCA Houston Healthcare North Cypress Celebrations!

FWU8539 Galveston Texas mural painted June 2021 21

A new 5,000-square-foot mural marks the spot where
General Order No. 3 was issued. It faces a parking lot that
was formerly Union soldier headquarters at the corner of
Strand and 22nd streets.

CONNECT TO PURPOSE

HCA Houston Healthcare
North Cypress

BLOOD DRIVE

Friday, July 30th Great news! We will be offering FREE COVID-19
7:00 a.m. - 1:00 p.m. ATIBODY TESTING to all successful donors FOR
Founders Conference Room A LIMITED TIME THIS YEAR! This test is
authorized by the FDA only for detecting the
To make an appointment go to… presence of antibodies against SARS-Co V-2 and
is not intended for diagnosis of Covid-19.
https://www.commitforlife.org/donor/schedules/drive_schedule/334068
22

CONNECT TO PURPOSE

Community Engagement Flyer for Monthly Employee Engagement

Thank you to the FYE6762
local Girl Scout
Troop 109063 for 23
dropping off yummy
Girl Scout Cookies
to our ED Staff!

CONNECT TO PURPOSE

FClyyepr rfoersMsoMntahlny ESmapylosyHeeeE’nllgaNgeemveenrtMiss Another Checkup

He woke up in a cold sweat and couldn’t catch his breath. He got to the desk in his room and picked up

Dr. Jad Daye, chief of the phone and could hardly speak above a whisper without coughing. That was when he realized
cardiology at HCA
Houston Healthcare something was wrong. “I’ve never been sick in my life except for a couple of cases of the flu,” the 55-

North Cypress, strongly year-old Jerry Granger thought and a recent diagnosis of Type II diabetes. The Cypress resident began
urges reluctant men to
putting it together thinking he probably had COVID. “The symptoms were parallel, and the markers
get into the doctor’s
office for preventative were all there,” he said.
care. This month is a
focus on men’s health. There was a minute clinic in his neighborhood, and he drove there and asked to take the quick test for

COVID. His test was negative, and they sent him home. The doctor told him he didn’t look good, and he

responded, “I feel terrible.” He still went home. That was Friday, Nov. 6, 2020, a date he will never

forget. He felt clunky the rest of the day, but the next day, he felt alright and pushed it all aside. “I just

thought it was part of getting old,” he said. Later in December before Christmas, at the urging of his

new girlfriend who was a physical fitness trainer, he went for a physical. Reluctantly, he goes to the

Jerry Granger is doing doctor who routinely runs an electrocardiogram (EKG) on him. The nurse took his blood pressure on
much better following
his life-saving surgery at three different machines and all three registered 155/110. Dr. Jad Daye, chief of cardiology at HCA
HCA Houston Healthcare
Medical Center. For two Houston Healthcare North Cypress, walked into the examining room and asks Granger a shocking
months, Granger walked
around with a tear in his question. “When did you have a heart attack, Mr. Granger?” Granger responded, “Excuse me?” “You’ve
heart, unbeknownst to
him, that clotted and had a very serious heart attack and very recently,” he told the surprised patient. He still hadn’t made
spared his life. A simple
jolt could have freed the the connection to Nov. 6. The doctor insisted he go immediately down to the catheterization laboratory
clot and he would have
for testing, but Granger dismissed it and told him he was leaving town in an hour to visit his mother
bled out.
several states away. He was completely unaware of the peril he was in. He left and drove to Picayune,

Mississippi and spent Christmas with her, not knowing he was close seconds from death. He returned

and made an appointment for the cath lab testing on Jan. 6, 2021, at HCA Houston Healthcare North

Cypress. After the testing was done, the doctor walked back into the room and asked him

unceremoniously, “How are you feeling?” ……

To read the rest of this amazing article, please go to

https://www.houstonchronicle.com/neighborhood/cyfair/article/Cypress-man-says-he-ll-never-miss-

another-16276103.php#photo-21170664 24

PEOPLE

Willie Mullinix 07/13/1987 Maribel Garcia 07/20/2009 Alida Mukay 07/13/2015
Thaille Melinda Tracy Johnson 07/31/2015
Denise Ramos 07/26/1999 Jeffrey Fernandez 07/20/2009 Annette Holland 07/11/2016 Willie
Michele Canh Jason Ogden 07/11/2016 Mullinix
Kathryn Burnett 07/09/2007 Alma Gardner 07/06/2010 Miranda Roberson 07/18/2016
Tam Shama Stephanie Ellison 07/05/2017 AD
Tena Montemayor 07/16/2007 Edwin Phan 07/06/2010 David Nguyen 07/09/2017
Nguyen Ronald Jennifer Alvarado 07/09/2017 34 Years!
Tedde Kuntz 07/16/2007 Robert Parra 07/06/2010 Angelita Sanchez 07/10/2017
Jutta Mary Susan Alzner 07/17/2017 Ramos Thaille
Valsamma Ta 07/16/2007 Kristi Rehan 07/19/2010 Leyna Nguyen 07/24/2017
Julie Ashley Vickie Ellis 07/31/2017 Phlebotomist
Adelina Carter 07/16/2007 Pamela Chavez 07/18/2011 Josette Allen 07/02/2018
Sabrina Jessica Tekila Hicks 07/02/2018 22 Years!
Venus Chau 07/23/2007 Mai Harrell 07/02/2012 Tammy Lo 07/16/2018
Abdulai Amanda Cassie Fowler 07/16/2018 25
Betza Avalos 07/30/2007 Carmen Sykes 07/09/2012
Sible Randall Holly Kelch 07/16/2018
Ignacio Ruiz 07/31/2007 Araine McKinney 07/09/2012 Tiffany Haynes 07/30/2018
Norie Christina Alexandra Meurgue 07/08/2019
Jose Aladin Palakkal 07/07/2008 Laura Pickle 07/09/2012 Kirsten Fishbeck 07/08/2019
Aileen Juan Hailey Hartshorn 07/21/2019
Sandy Anastasio 07/07/2008 Samantha Calvin 07/01/2013 Fabiola Harris 07/21/2019
Voltaire Corina Anna Sansom 07/22/2019
Laura Calles 07/07/2008 Debora Crooks 07/08/2013 Amy Thomas 07/22/2019
Maria Joy Cathy Ben Groff 07/22/2019
Castro 07/14/2008 Toth 07/15/2013 Shuntel Carter 07/22/2019

Natividad 07/14/2008 Feah 07/22/2013

Kamara 07/19/2008 Edgmon 07/07/2014

Lacey 07/21/2008 Sanchez 07/07/2014

Thomas 07/21/2008 Kimberly 07/21/2014

Valdez 07/21/2008 Mcwhinney 07/06/2015

Racaza 07/06/2009 Crawford 07/06/2015

Bongco 07/06/2009 Monk 07/06/2015

Abellare 07/06/2009 Sanchez 07/06/2015

Pham 07/13/2009 Lopez 07/06/2015

Ignacio 07/13/2009 Scott 07/06/2015

Decancio 07/20/2009 Hayes 07/06/2015

Gapayao 07/20/2009 Edwards 07/06/2015

PEOPLE FYE6763

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! 26
HCA North Cypress Team Members!

Damon, Transport: Damon is an amazing
transporter. He is often seen sharing his outgoing
personality, and even a song, with patients and
staff. He exudes compassion, empathy, and friendship
with everyone he comes into contact with. He’s the
type of person who when you interact with him, even
for a first time, it feels as though you’ve known him
your whole life. He’s just loveable!

Thank You for #raisingthebar and #caringlikefamily

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

We are so proud of our
ER, ICU and Med. Surg. 3

units for going above
and beyond and truly
#Caringlikefamily. You

left an everlasting
impression on our

patient!

27

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

“Big Thank you to Diana for her kindness

& helpfulness & Verenzo too (Mr. V).

Much Appreciated the process, also, to

Tai who scheduled & explained the

process with much patience & kindness.

A big TY to all! God Bless HCA North

Cypress ...” I remember these names

with kindness Tai , Beatrice and Techs

Diana & Mr V . Thank you ... People feel

our hurting, You all were noticed!

Thank You for #raisingthebar Schedulers: Tai Rae Collins & Nuc Med Verenzo Polk (Mr. V) &
and #caringlikefamily Beatrice Tapia Diana Gama 28
Techs:

PEOPLE 29

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Celeste & Kiersten, Cardiac Rehab Care Team

“Good Morning. Wanted to contact you and say a few nice comments
about your OUTSTANDING program and staff on the 6th Floor at North
Cypress. I would like to start off by saying that Celeste is wonderful, kind,
caring, professional, sugar and spice and everything nice! She made me
feel welcomed and like family when I attended the program. The rest of the
staff, and especially Kiersten (my favorite) were just as SUPERB!!!!
Wonderful, fabulous, super-friendly, kind, caring, etc. Scheduling was easy,
class was always fun, and they were always very attentive and on top of
things… Constantly moving around taking blood pressures, temp checks,
helping with equipment, etc. Super-efficient program that works, and really
helped me get back to normal faster than I thought I would. I felt a little
nervous in the beginning (having 4 and eventually 6 stents), but they gave
me confidence that life would return to normal. And it did!!!! AMEN!!! I
am back to regular exercise, and I OWE it to Celeste and her staff. THANK
YOU, THANK YOU, THANK YOU!!!” - HCA NC Patient

Thank you Celeste & Kiersten for #raisingthebar and #caringlikefamily

PEOPLE 30

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Corina Scott, PBX

“Corina has been with the HCA North Cypress for 5 years and
transitioned to PBX approximately 2 years ago. I have witnessed a
wonderful operator in her. She is soft spoken with a gentle heart and
carries great compassion with our customers. She is a very willing soul
and participates whenever approached. One great thing I want to
point out is, Corina cares like family- PBX has to be strategic when we
get work done in our office. The floor techs will have to work during
off-peak time- around 5am to clean/wax our floors. This is right
before the end of Corina’s shift. Corina preps the entire office moving
furniture and chairs preparing for their arrival as she knows that this
function will have to be quick and effortless and completed before
the morning rush. Thank you for not taking the stance- of “this is not
a part of my job” and doing whatever it takes to get the job done.
Corina, your foresight may not mean much to you but it means the
world to me and this department. KUDOS!!!” – PBX Director Valarie

Thank you Corina for #raisingthebar and #caringlikefamily

PEOPLE GDU6696

STELLAR SHOUT-OUTS TO THESE EMPLOYEES! 31
HCA North Cypress Team Members!

Rosario Villabroza, Pre-Anesthesia Nurse

“My Pre-Anesthesia nurse, Rosario Villabroza called a
patient yesterday that was scheduled for an outpatient
procedure in HOPD to obtain her medical & surgical
history. Rosario immediately recognized that the patient
was having difficulty following the conversation and wasn’t
answering properly. Rosario ended the call and called the
patients next of kin out of concern and explained their
conversation. Rosario was then notified today that the
patient was rushed to the ER via ambulance after she
spoke to the patients next of kin. The patient had
experienced a STROKE!!!” – HOPD Director, Allison Hall

Thank you Rosario for #raisingthebar and #caringlikefamily

PEOPLE 32

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Janice Eveline, Med. Surg. 2 HUC

“Janice has been at N. Cypress for 11 years. She
initially started by working in ECC before transitioning
to MS2.

I have personally seen Janice flourish this last
year. She is initiating more involvement; spearheading
some great new processes for improved efficiency and
patient experience; and she is inspiring others with a
kind word each morning via iMobile. ” - Story by Karen
Bard

Thank you Janice for #raisingthebar and #caringlikefamily

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Favorite Kara Goodman
Quote:
HIM Specialist
“I am a strong
woman that Name: Kara Goodman
knows her
worth. And Title: HIM Specialist
there is
nothing I can’t Family: I have 2 fur babies who mean the world to me
achieve.’’
Author - my cat, Chuck Norris and my dog, Homie.
Unknown
Favorite Color: Red

Favorite Quote: “There is no finish line. When you

reach one goal, find a new one.” - Chuck Norris

Hobbies: Relaxing with my animals while watching

Grey’s Anatomy, and hanging out with my 17yr old

niece and 14yr old nephew.

Interesting Fact: I have been in the medical records

field for 25 years. I was only 19 when I first started.

Favorite HCA Memory: I don’t have one in particular

but HIM Week and Hospital Week are always a lot of

fun. I also enjoy all of the Holiday decorating contests.

HCA Tenure: 8 years 33

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE TEAM

Favorite Michelle Marshall
Quote:
Patient Safety Manager
“I am a strong
woman that Family: My husband is Jason Marshall. We have
knows her
worth. And been married for 26 years and starting dating in
there is
nothing I can’t 1988. I have 3 beautiful girls: Morgan is 24 and in
achieve.’’
Author her senior year of Vet school at Texas A&M. Maggie
Unknown
is 20 and is going into her 3rd year at Tarleton State

University studying to be a teacher. Molly is

graduating from Bridgeland HS and will be attending

Texas State University in the fall to study nursing.

Favorite Color: The rainbow J

Favorite Quote: “Gracious words are a honeycomb,

sweet to the soul and healing to the bones.”

Proverbs 16:24

Hobbies: walking our 2 fur babies, working out,

volunteering in children’s ministry at my church

Interesting Fact: I was in an amateur ballet

company. My masters in nursing admin will be

completed in August.

Favorite HCA Memory: Dressing up as Orbit for

Halloween in 2019

HCA Tenure: 28 years in November 34

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE LEADERSHIP TEAM

Becky Miller

Director, HIM

HCA Facility Privacy Officer (FPO)

FAMILY: My husband, Mark, and I will be 35
celebrating 40 years in August 2021!!! We
have two beautiful daughters, Meredith, a
CRNA at St. Luke’s Medical Center in Houston,
and Rachel, an Attorney for Jones Day in New
York City.
FAVORITE COLOR: Black
FAVORITE QUOTE: “Work hard, live clean”
HOBBIES: GOLF, GARDENING, READING, and
ENJOYING THE BEACH
INTERESTING FACT: I lived in SAUDI ARABIA
and have traveled to many foreign places.
HCA TENURE: 13 YEARS at NORTH CYPRESS

PEOPLE

GETTING TO KNOW YOUR HCA HEALTHCARE MEDICAL STAFF

DR. SHERIFF ILO

Internal Medicine /Hospitalist

Family: My wife Zeneakia and I have 4 very

beautiful and dynamic children. Colby 23,

Cydney 13, Cayden 7, and new addition Camryn

6 months

Favorite Color: apparently it's Cerulean blue

Favorite Quote: "People in glass houses

shouldn't throw stones."

Hobbies: I enjoy playing/watching football,

traveling the world and spending time with my

family

Interesting Fact: I laid with a Tiger and rode an

elephant in the waters of Bangkok

Favorite HCA Memory: Although my tenure is

just beginning at North Cypress, I have enjoyed

meeting/working with Administration and staff

in achieving our collective goals of making

patient care our top priority

Tenure: 3 years 36

QUALITY

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North
Cypress performed, on average, compared to other hospitals in the HCA

Healthcare System.

Scorecard Ranking

May 2021

89th out of 186

119 119 121 121 121 136 111 97
81
88 84 89

52

May '20 Jun Jul Aug Sep Oct Nov Dec Jan '21 Feb Mar Apr May

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 37

HCA Clinical Excellence

Last Update ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6

06/03/2021 Number of Days Since Last HAI Event

CLABSI 77 1006 1006 72 788 766 91 1494

3/18/2021 9/1/2018 9/1/2018 3/23/2021 4/7/2019 4/29/2019 3/04/2021 5/1/2017

CAUTI 589 1006 140 315 17 10 296 1494

10/23/2019 9/1/2018 1/14/2021 7/23/2020 5/17/2021 5/31/2020 8/11/2020 5/1/2017

CDIFF 241 863 1006 281 46 850 354 495

10/05/2020 1/22/2019 9/1/2018 8/26/2020 4/18/2021 2/4/2019 6/14/2020 1/26/2020

MRSA 254 497 1006 1494 977 761 481 1494

9/22/2020 1/23/2020 9/1/2018 5/1/2017 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY JUNE 2021

GREAT CATCH AWARD 39

CONGRATULATIONS

Renee Clark

Monitor Technician
Telemetry

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type
of events are encouraged to be reported by placing an
event in Meditech. Each month, these are reviewed and
one is chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates
an exceptional commitment to patient safety.

PATIENT EXPERIENCE OUTPATIENT WINNER

INPATIENT WINNER X-RAY – Imaging

Med. Surg. 6

QTD 2021 WINNERS!

40

SNF Discharges Update: May 17, 2021 41

I wanted to give you all some insight on the progress we have made in
relation to our SNF discharges. On April 27th, we initiated CM staff
scheduling transportation on all SNF patients.

For the 1st quarter of 2021, we were averaging 430 minutes from DC
order to transfer to SNF which equals 7 HOURS between DC order and
transfer.

Since implementation of scheduling transportation, we have reduced
our time from DC order to transfer to SNF from 430 MINUTES....... TO 230
MINUTES!!!!!!!

This has reduced patient wait time for discharge to SNF by over 3 hours.

Kudos to all that have assisted in making this successful especially the
SWs coordinating all of the transportation and the nurses who adjusted
to the change quickly.

NEXT STEPS: This will likely be implemented for transfers to ALL levels of
care in the new future.

Thank you all for making this initiative successful!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

ONLINE REVIEWS

“My father in law had a “I was seen in the ER in “I have never had a great stay in a
wreck outside of the a quick and professional hospital until I stayed here. It was
hospital and was taken manner. The ER staff the best experience ever in a
back right away and was very kind and hospital!!.” - Press Ganey Comment
treated great! considerate.
I appreciate the care The ER department is “All the nurses were awesome.
from the nurses and one of the best that I Especially *Sudi, she kept me
nursing director in the have experienced in laughing.” - Press Ganey Comment
ER” – Google Houston.” – Google
“Thank you HCA you are the
- BEST!” - Facebook Comment

42

PATIENT EXPERIENCE

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

Ambulatory Surgery 157 89% 64th May 2021
Inpatient 77 66% 27th May 2021
Emergency Room 123 64% 28th May 2021
Outpatient 354 75% 9th May 2021

43

PATIENT EXPERIENCE

*Top Box Scores

Top Box Inpatient Trends

66% 100%
80%
May 60%
40%
20%
0%

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar AprMay
'20 '21

Inpatient HCA Goal

Top Box Emergency Department Trends

64% 100%
80%
May 60%
40%
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 20%
0%

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar AprMay
'20 '21

Emergency Department HCA Goal 44

PATIENT EXPERIENCE

*Top Box Scores

Top Box Outpatient Trends

75% 100%

May 80%

60%

40%

20%

0%

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar AprMay
'20 '21

Outpatient HCA Goal

Top Box Ambulatory Trends

89% 100%

May 80%

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 60%
40%

20%

0%

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar AprMay
'20 '21

Ambulatory HCA Goal 45

GROWTH

HCA North Cypress Hospital Admissions

Adj Admissions Admissions

1753 1787 1751 1708 1793 1,809 1,760

1547 1546 1641

1440 1503 1391

661 828 717 737 852 864 857 878 815 741 827 871 874

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

2020 2021

*Number of hospital admissions per month 46
*Number of patient care encounters per month© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH

HCA North Cypress Hospital Visits

Total ED Visits All Other Visits

3584 3566 3769 4113 4018 33330803 33453436 3580 4425 3930 3794
3174 3097 2810 2894 3361 2921 3434 3472 3042

22589153 2969
2504

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

2020 2021 47

*Number of hospital visits per month

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH

HCA North Cypress Surgical Volume

Outpatient Inpatient

GHE6231

573

491 469 531
476 472
449 425 409 474
381

358 357

192 184 219 214 204 207 156 194 222 203
162
118 126

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

2020 2021

*Number of hospital surgeries per month

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 48

OPERATIONS

HCA North Cypress Average Patient Length of Stay

3.96 Days

MAY 2021

2021 Hospital Financials

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Actual 49

OPERATIONS

. You Asked We Listened – Total Investment: $163,000.00

Security Improvements!

Added lighting in remote parking and back of the hospital
Scheduled security team to increase patrolling in parking lots
Placed cameras in the parking lot areas
Added gates with badge access to remote parking lot

Expanded Employee Shuttles to 7 Days a Week
Additional Sidewalk Behind Facilities Plant

50