February 2022 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter
February 2022

Our CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
mission

Above all else,
we are committed
to the care and
improvement of
human life.

2 About HCA Healthcare

Letter from Jim Brown, CEO

Despite facing many challenges in 2021, it was a successful year for North Cypress. Of
note is the progress we’ve made in advancing our clinical quality agenda. As a hospital, we
are benchmarked against our 180+ peer hospitals using a balanced scorecard that we refer
to as the Clinical Excellence Dashboard.
Over the course of the year, we improved by 85 positions in our ranking amongst all HCA hospitals. This
improvement puts a top 50 ranking within reach. I am pleased to see such dramatic progress as our
quality is ultimately what our reputation will be built upon. This is an impressive team effort.

Congratulations!

3

HCA Healthcare

HCA Healthcare Timeline

1961 1968 1982 1985 1999

Dr. Thomas Frist Sr. opens Park Hospital Corporation of America (now HCA HCA Healthcare Foundation is State-of-the-art data center built, linking HCA Healthcare spins off LifePoint and Triad and
View Hospital in Nashville. Healthcare) is founded by Drs. Thomas created to fund philanthropic hospital systems to improve operations creates HealthTrust, one of the industry’s largest
Frist Sr. and Thomas Frist Jr., and contributions to medical and build software to meet changing group purchasing organizations. In 10 years,
businessman Jack C. Massey, introducing education, the arts and information requirements. HealthTrust will have almost 4,000 members, $17
a new model for hospital care in the U.S. community service. billion in annual purchasing power and a
recognized supplier diversity program.

2012 2011 2005 2004

Citing HCA Healthcare’s significantly lower infant HCA Healthcare launches Parallon, a Following destructive Florida hurricanes, the Sarah Cannon Research Institute is
mortality rates, The American College of Obstetricians subsidiary that offers healthcare providers a HCA Healthcare Hope Fund is formed. created, leveraging the research of 500
and Gynecologists adopts HCA Healthcare’s universal complete range of industry-leading HCA Healthcare colleagues donate funds to provide HCA Healthcare physicians and launching
screening for blood clots in prenatal care as the business services. financial aid and resources to help colleagues rebuild 120 clinical trials in its first year.
standard for C-section patients. after illness, injury or disaster.

2016 2019 2020 2021

80% of HCA Healthcare hospitals are The ABATE study, conducted exclusively at HCA Healthcare treats more than 122,000 HCA Healthcare is named one of
identified by The Joint Commission as top HCA Healthcare hospitals, shows an infection control COVID-19 inpatients, more than any other Ethisphere's World's Most Ethical
performers in delivery of evidence-based care, technique that achieves a 31% reduction in health system in the U.S. Companies for the 11th time.
compared to 30% of hospitals as a whole. bloodstream infections and nearly a 40% reduction in
antibiotic-resistant bacteria among non-ICU patients
with central line catheters and lumbar drains.

4 CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA Healthcare

Our enterprise

HCA Healthcare is one of the nation’s leading
providers of healthcare services, comprised of more
than 2,000 locally managed sites of care including 183
hospitals in 20 states and the United Kingdom.

By the numbers

275K 93K+ Other sites of care: Our affiliated services:

colleagues registered nurses

47K Ranked 62

active and affiliated in Fortune 500*

physicians^ ^ Approximate
*As of June 2021
All information is as of Sept. 30, 2021 unless otherwise stated.

5 CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA Healthcare

HCA Healthcare TEXAS Locations – HCA TEXAS Family

Del Sol Medical Center, El Paso Medical City Alliance, Fort Worth Methodist Specialty and Transplant Hospital, San Antonio
Medical City Arlington, Arlington Methodist Stone Oak Hospital, San Antonio
Heart Hospital of Austin, Austin Medical City Dallas, Dallas Methodist Texsan Hospital, San Antonio
Las Palmas Medical Center, El Paso Medical City Denton, Denton Metropolitan Methodist Hospital, San Antonio
Medical City Fort Worth, Fort Worth Northeast Methodist Hospital, Live Oak
6 Medical City Frisco, Frisco
Medical City Green Oaks Hospital, Dallas St. David’s Georgetown Hospital, Georgetown
Medical City Las Colinas, Irving St. David’s Medical St. David’s North Austin Medical Center, Austin
Medical City Lewisville, Lewisville St. David’s Round Rock Medical Center, Round Rock
Medical City McKinney, McKinney St. David’s South Austin Medical Center, Austin
Medical City North Hills, North Richland Hills St. David’s Surgical Hospital, Austin
Medical City Plano, Plano
Medical City Weatherford, Weatherford
Methodist Hospital, San Antonio
Methodist Hospital South, Jourdanton

CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

COVID-19 Updates

Where to get a FREE COVID-19 Test in the Houston Area

DAVACO testing sites require appointments via mycovidappointment.com or 833-213- Curative walk-up testing kiosks
0643. Open daily from 8 a.m. to 6 p.m. (unless otherwise noted). Appointments are
Minute Maid Park, Lot C: 510 St. Emanuel St., 77002 (Drive-thru) preferred via Curative.com. Due to holiday volumes and weather there may be
Sat., Mon.-Wed., 8 a.m.- 4 p.m. and Thurs.-Fri., 12-8 p.m. shipping delays and walk-ins may not be accepted.

Houston Health Department pop-up testing sites. Houston Health Department testing Delmar Stadium Mega Site: 2020 Mangum Rd., 77092 (enter on Mangum Rd.)
sites do not require appointments but appointments are available at Appts. required for Delmar Stadium.
www.hhdvaccinations.org or 832-393-4220.
Beltway South: 11601 S. Sam Houston Pkwy, 77089
Acres Homes Multi-Service Center: 6719 W. Montgomery Rd, 77091
Mon,. Wed., Fri., Sat.: 8 a.m.-4 p.m. El Ahorro @ Capitol St. : 6910 Capitol St., 77011
Tues., Thur.: 9 a.m.-5 p.m.
El Ahorro @ Irvington Blvd. : 8615 Irvington Blvd., 77022
Hiram Clark Multi-Service Center: 3810 Fuqua St, 77045
Open Jan. 3, 8 a.m. - 5 p.m. El Ahorro @ Telephone : 4725 Telephone Road, 77087
Mon,. Wed., Fri., Sat.: 8 a.m.-4 p.m.
Tues., Thur.: 9 a.m.-5 p.m. Fe Y Justicia Worker Center: 1209 James St., 77009

Magnolia Multi-Service Center: 7037 Capitol St., 77011 (Closed Jan. 1-3) First Transit: 5555 Deauville Plaza Dr., 77092
Mon,. Wed., Fri., Sat.: 8 a.m.-4 p.m.
Tues., Thur.: 9 a.m.-5 p.m. Hearthstone Corners Shopping Center : 6016 Highway 6 North, 77084

Southwest Multi-Service Center Hermann Park (Miller Outdoor Theatre): 6000 Hermann Park Dr., 77030
6400 High Star Dr.
Mon., Wed., Fri., Sat.: 8 a.m.-4 p.m. and Tues., Thur.: 9 a.m.-5 p.m. Jones Square: 10955 FM 1960 West, 77070

7

COVID-19 Updates

Where to get a FREE COVID-19 Test in the Houston Area

Maplewood: 5645 Beechnut, 77096 Sellers Bros. @ Pecan : 8011 Elvera St. 77012 PlazAmericas: 7500 Bellaire Blvd., 77036
Memorial Drive-Presbyterian Church: 11612 Memorial Drive, Monday-Saturday: 8 a.m.-4 p.m.
77024 Tanglewilde Center: 9529 Westheimer, 77063
Monday-Friday, 9 a.m.-4 p.m. United Memorial Medical Center - Tidwell
METRO Fallbrook: 111 Fallbrook Dr., 77038 Telephone Road Center : 3337 Telephone Rd., 77023 510 W Tidwell Rd., 77091
METRO Fannin South: 1604 W. Belfort Blvd., 77054 Monday-Friday: 8 a.m.-4 p.m.
METRO Hiram Clark: 4175 Uptown Dr., 77045 University of Houston - Clear Lake: 2700 Bay Area Blvd.,
METRO Kashmere: 5700 Eastex Fwy., 77026 77058 United Memorial Medial Center - North
METRO Polk: 5700 Polk St., 77023 16750 Red Oak Dr., 77090
METRO West: 11555 Westpark Dr., 77082 University of Houston-Downtown: 201 Girard St., Monday-Friday: 8 a.m.-4 p.m.
Northshore Shopping Center : 1238 Uvalde Rd., 77015 77002
Orange Grove Parking Lot : 10225 Almeda Genoa Rd., 77075 Please don’t hesitate to contact
Sellers Bros. @ Little York : 1523 Little York Rd. 77093 University of St. Thomas: 1300 Richmond Ave. Employee Health via 832-912-3712
Sellers Bros. @ Federal Rd.: 1050 Federal Rd., 77015 Monday-Friday, 9 a.m.-5 p.m. or 832-912-3971 for any additional
Sellers Bros. @ N. Cesar Chavez : 601 N. Cesar Chavez, 77011 questions if further assistance is
Vida City Church: 1300 W. Mount Houston Rd., 77038 needed.
Monday-Friday, 9 a.m.-5 p.m.

United Memorial Medical Center
United Memorial Medical Center testing sites use nasal
swabs and do not require appointments but
appointments are available via 1-866-333-2684.

Houston Community College - Southeast Campus: 6815
Rustic, St., 77087
Monday-Friday: 8 a.m.-4 p.m.

8

Hospital Updates

Physician of the Year Award 2021

The Physician of the Year award recognizes a physician who is made for
going the extra mile for his or her patients, families, and colleagues.
Exemplifying our HCA North Cypress values and behaviors, this individual
delivers high-quality clinical care and a compassionate patient experience.

Please provide specific examples, stories, and instances of the physician’s
caring attitude. How do they model purpose to connect, inspire, and
engage with our staff, physicians, and patients?

Please email your submission to
[email protected] or

[email protected].
In-person drop-off locations: Administration or Medical Staff Office

The form is located on the Intranet Site for you to access.

9

Hospital Updates

COMING SOON! POB 1 & 2 Signage Update!

We are excited to announce that all HCA exterior and interior signage
will be officially complete by the end of 2022!

10

Hospital Updates

HCA North Cypress – MRI Removal Project, a Huge Success!

11

CONGRATULATIONS

Tina Nalbone BA, RN will now be the IMCU/East 1&2 Manager. She has
been the Manager of MS3 and Telemetry since December 2019. Tina has
been a nurse for ten years, with four of those at North Cypress. She became
the manager of MS3/Telemetry just ahead of the pandemic and has
carried the team through some very challenging times and proven to be a
great leader. Tina cares deeply for her patients and her team and is a
patient advocate above all else. She also has a strong rapport with our
physicians and will be instrumental in the further growth and development
of IMCU.

Tina has been married twenty-six years to her husband Anthony and they
have two adult children, Tessa (also a nurse) and Brendon (also an
engineer like his father). Tina and her husband share their newly-emptied
nest with their two dogs, Max and Molly. When Tina has any free time, she
loves to read and crochet. She is currently binge-watching Worst Cooks in
America!

Please join me in congratulating Tina and wishing her the very best as she moves into this
exciting new role!© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONGRATULATIONS

Bounthieng Ouanesisouk BSN, RN has been promoted to Manager of
MS3 and Telemetry. Many of you already know Boun as the Clinical
Nurse Coordinator for MS3 since January 2021. She brings twenty years
of nursing expertise to her new role. Boun has worked closely with our
new STARNs and supported them in their growth and development.
She always keeps a positive attitude and has earned the respect of
physicians and staff throughout the facility. Boun is passionately
committed to the mission of MS3/Telemetry.

Boun has been married to her husband, Sathy for twenty-one years and
they have three girls, Rachael (17), Chyenne (15), and Genevieve (10).
The family has one fur baby whose name is Bella. Boun enjoys spending
time with her family, reading and watching food and travel shows.

Please join me in congratulating Bounthieng and wishing her the very best as she
moves into this exciting new role!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONGRATULATIONS

Please welcome Erick Rodriquez BSN, RN in his promotion to Clinical
Nurse Coordinator for IMCU/East. Erick joined us in November of 2020.
He started as a STARN with us and quickly moved to preceptor and
charge roles. Erick rose to leadership positions in previous employment
and easily stands out for his calm demeanor in the midst of challenging
situations. He worked as a valuable team member and leader through
the pandemic. Erick has proven himself to be a great patient
advocate who is dedicated to excellence in quality patient care.

Erick has been with his girlfriend Jennifer for thirteen years. He enjoys
spending time with her, playing video games, building Lego sets, and
reading in his time away from work.

Please join me in congratulating Erick and wishing him the very best as he moves into
this exciting new role!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Updates

We are GROWING for our community – Imaging Update!

On Tuesday, January 11, 2022, we will 15
transition to using an MRI trailer until the
construction and installation of a new
unit is complete (likely around 3 months).
The system in the trailer is a full-scale
unit, the same system we use in our
professional building, with a wide bore.
The Imaging staff is excited about the
capital purchase of a new, state-of-the-
art MRI! This will provide our community
with the most advanced technology
available today. HCA Houston North
Cypress will continue to offer the highest
quality imaging in our area, and we look
forward to providing improved images to
our patients in the very near future.

.

February 2022 – Event Calendar

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

31 1 2 3 4 National Wear 5 6

Asian Colleague RED Day! 13 Super Bowl
Network hosts Sunday Celebration!
Lunar New Year Donate $5 to the Hope Cardiovascular
Celebration Professionals Week
Fund to wear Jeans! 13th – 19th

789 10 11 12 20

Wagging 17 In honor of Super 27
Wednesday! Bowl Sunday, wear
National Random Acts your favorite team’s
14 15 16 of Kindness Day jersey and jeans!

Employee of the Quarter 24 18 Asian Colleague 19
Network hosts Wear 26
21 22 The Voice - Black - 23 RED Day – Lunar New
Colleague Network Year Celebration!
Celebrates Black History Donate $5 to the Hope
Month with a Special Menu Fund to wear Jeans!
Prepared by Martin Tuck
and LIVE JAZZ MUSIC! 25 Go

28 Day!

HCA North Cypress honors American Heart Month
and Black History Month!

The Nation Goes Red in February

The first Friday each February, American
Heart Month, the nation comes
together, igniting a wave of red from
coast to coast.

From landmarks to online communities,
neighborhoods to news anchors, this
annual groundswell unites millions of
people for a common goal: the
eradication of heart disease and stroke.

HCA Houston Healthcare North Cypress
is honored to participate in the National

Wear RED Day on
Friday, February 4th, 2022.

Are YOU ready to go RED?

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONNECT TO PURPOSE

“Our lives begin to end the day
we become silent about things
that matter.”

January 17th, we celebrated the
heroic life and impact of Dr.
Martin Luther King, Jr., who
devoted his life to the pursuit of
equality, freedom, and justice.

His message and vision continue to inspire us to
strengthen the community through awareness
and acts of service.

HCA North Cypress, along with The Voice, was
honored to partake in a day of celebration for an
extraordinary man and leader.

For information on how to get involved at a local

level, please feel free to reach out to me at

[email protected] 21

CONNECT TO PURPOSE

Friday, January 28th, the
Celebrate Cy-Fair event

hosted by the
Cy-Fair Houston Chamber of
Commerce announced their
top 3 finalists for the large
business of the year category.

Congratulations to
HCA Houston Healthcare

North Cypress
on their nomination!

22

CONNECT TO PURPOSE

Thank you to the Asian Colleague Network for helping HCA
North Cypress Celebrate the Lunar New Year in style!

Thank you to
the following
Committee
members An,
Dan, and
NhuMai for
the amazing
decorations!

23

CONNECT TO PURPOSE 24

With supporting efforts from HCA
Houston Healthcare North Cypress
along with LifeGift the family honored

their loved one through the gift of a Legacy of Life and hope to others.
Many thanks to the hospital staff who collaborated with the LifeGift
team to save 4 lives.

CONNECT TO PURPOSE Your HCA
Houston
FWU5538 Healthcare
Chaplaincy
CareTeam
Program
Free App!

25

CONNECT TO PURPOSE

HCA North Cypress Chaplaincy Schedule

February 2022 On Call
Chaplain:
Refat Fereg

(401) 578-8205

[email protected]

FWU5538 The Chaplaincy
Monthly Schedule is
available for view on

our HCA North
Cypress Intranet Site
under the Chaplaincy

folder!

26

CONNECT TO PURPOSE

HCA North Cypress – You Asked We Listened

We hope you are enjoying the benches
and picnic tables around campus!

27

CONNECT TO PURPOSE

HCA North Cypress – You Asked We Listened

Lactation
Room

Please ask your
Manager/Director

for the code

Conveniently located
across from the
cafeteria!

28

CONNECT TO PURPOSE

12th Annual
American Cancer

Society
Relay for Life

Bowling
Tournament
Co-sponsored by
HCA North
Cypress & Texas
Oncology.

29

CONNECT TO PURPOSE

HCA North Cypress Fundraiser for the Cy-Fair Chamber

HCA
North
Cypress
raised

FWU5538 for our
local
Chamber!

30

PEOPLE

Barbara Powell 02/08/1989 Maria Guzman 02/15/2010 Rosalind Huynh 02/27/2017 Dominique Richardson 02/10/2020
Joe Huang 02/21/2005 Victor Gonzalez 02/21/2011 Michelle Cantu 02/27/2017 Kevin Han 02/16/2020
Wendy Becerra 02/01/2007 Giovanna Lopez 02/21/2011 Kevin Goff Jr 02/05/2018 Kevin Belmares 02/16/2020
Julie Hoff 02/07/2007 Felix Herrera 02/21/2011 Linda Daniels 02/12/2018 Rita Dodd 02/17/2020
Celestine Baugh 02/27/2007 Mario Grijalva 02/22/2011 Karl Harris Bernas 02/12/2018 Florida Manzanarez 02/17/2020
Pinki Desai 02/27/2007 Boni Burbank 02/06/2012 Jessica Bruno 02/12/2018 Rita Suthar 02/01/2021
Minette Gabrillo 02/18/2008 Alexandra Quijada 02/20/2012 Elisabeth Hale 02/12/2018 Chance Barlow 02/07/2021
Charlie Ravago 02/21/2008 Cristina Salajanu 02/18/2013 Cathy Le 02/12/2018 Veronica Riojas 02/14/2021
Sarbieh Kargou 02/01/2009 Mayra Salazar 02/21/2013 Tina Nalbone 02/26/2018 Nhu Hoang Nguyen 02/14/2021
Luz Zabala 02/01/2009 Dora Gomez De Pena 02/17/2014 Katherine Okechukwu Agha 02/26/2018 Kristina Nguyen 02/14/2021
Rosa Escalante 02/01/2009 Esther Addo 02/17/2014 Elyse Dale 02/26/2018 Jordan Fraase 02/14/2021
Anna Khialani 02/01/2009 Regina Fick 02/17/2014 Kandice Jackson 02/04/2019 Lan Hoang 02/14/2021
Anne Hetletvedt 02/02/2009 Marlen Jones 02/02/2015 Anja Lewis 02/04/2019 Kristen Carrio 02/14/2021
Hannah Pham 02/02/2009 Gerard Wilder 02/02/2015 Derald Barnes 02/04/2019 Valaya Nokeo 02/15/2021
Christian Gabriel 02/16/2009 Detra Bell 02/16/2015 Yvette Rocha 02/17/2019 Genine Mandeville 02/15/2021
Janet Tran 02/16/2009 Morgan Riner 02/01/2016 Evangeline Hatol 02/17/2019 Han To 02/15/2021
Manuel Leoncio Hocson 02/23/2009 Christian J Galo 02/08/2016 Kimberly Maquiran 02/17/2019 Sydney Vandette 02/24/2021
Shailesh Patel 02/24/2009 Theresa Spofford 02/29/2016 Kayla Nguyen 02/18/2019 Jessica Thomas 02/28/2021
Hae Kang 02/01/2010 Paula Miller 02/29/2016 Christine Holmes 02/18/2019 Evelyn Miller 02/28/2021
Cindy Tews 02/01/2010 Shirra Ashworth 02/29/2016 Natasha Smith 02/18/2019
Juan Quintano 02/01/2010 Cheryl Horton 02/09/2017 Najjugi Rombe 02/18/2019 31
Trisha Almario 02/01/2010 James Brown 02/13/2017 Radha Bhakta 02/18/2019
Michael Consolacion 02/01/2010 Ifeanyichukwu Uko 02/13/2017 Michale Steward 02/18/2019
Ekail Williams 02/03/2020

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Wendy Hale,
Radiology Scheduling Team

“Wendy was so awesome and deserves to be rewarded. She was so
helpful and accommodating to get my son in right away.

I love that I was able to schedule his appointment before ever leaving
the campus.” HCA North Cypress Patient

Great job Wendy!! Thank you for supporting our patients!

Denise Havens
Manager, Business Development & Scheduling Services

32

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Sheronda Carl
PET – Imaging

“Sheronda is outstanding in every way. She is professional, caring and
compassionate. You are lucky to have her, as are we, her patients. At
difficult times, she has made me very comfortable and created a pleasant
experience out of a tough one. This was my third pet scan and it's a relief
to see she is there when the door opens.” HCA North Cypress Patient

We appreciate all that you do for your patients Sheronda.
Carla Jerro
Director, Imaging

33

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Surgical Care Team & MS4

“Please extend our thanks and deep appreciation to the Dr. Sathy PreOp Team
entire surgical team and especially the 4th floor care team
for providing world-class medical care, compassion and
attention before, during and after his procedure.

I did my best to personally thank everyone that I met, but I
am sure there are so many more behind-the-scenes or on
other shifts that I did not have the opportunity to extend
our thanks.

The entire team at HHH North Cypress embodies the HCA MS4 Team OR Team
Mission Statement, and we both are very appreciative of
the care. Thank you, your entire team and especially Dr.
Sathyamoorthy.” HCA NC Patient

34

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

MS5 Care Team

“5204 Patient and his wife raved about his stay. They have been here often and patient
stated everyone has been great but you know when there are a few that just stick out
as exceptional? He went on to mention Esther A, MS5, charge and how careful she
was with moving his IV, finding a place that would normally be a hard stick and getting
it on the very first try (not even needing to use a vein finder). She was friendly,
professional, and thorough. Top Notch. We also really enjoyed our day nurses, Ebony,
and Cynthia. The food has been better than expected. To be completely honest, we
were hesitant to come here. Our last visit was great but this time has been
amazing. We had a seamless transition from your offsite facility, taken right in and up
to our room.” – Story by Karen Bard

35

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM

Phelya “Faye” Jones

FNS Technician

Family: Married to my wonderful husband
Micheal for 30 plus years. I have a loving Son,
Keith, 3 beautiful granddaughters, and my fur
baby Jack that talks (Shih Tzu)

Favorite Color: Blue

Favorite Quote: Be still and know that I am God

Hobbies: Bingo and skating

Interesting Fact: Potato chips cause more
weight gain than any other food

Favorite HCA Memory: Meeting so many
interesting people, patients, and TEAM
Members

HCA Tenure: 26 vested years 36

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS MANAGERS

Denise Havens

Manager, Business Development

Family: I have been married to my wonderful husband Ronnie for 8
years. We have 2 grown children, Robyn (26) and step-son Josh
(28). Robyn has blessed us with two grandchildren, Zane and
Harper. The grandkids call me Nonnie, not Grandma. I’m not there
yet… lol We also have a very spoiled Rat Terrier named Abbey. She
runs the house and has us trained well. To round out my family, we
have two cats, Simon and Charlie.
Favorite Color: I like many colors but my favorite right now is coral.
Favorite Quote: “A bird sitting on a tree is never afraid of the
branch breaking because her trust is not on the branch but on its
own wings. Always believe in yourself.” **unknown
Hobbies: Traveling, camping, concerts, baking, gardening, sporting
events, especially Astros baseball and NASCAR.
Interesting Fact: My husband and I are huge NASCAR fans and
have followed the series to several states in our RV. We are hoping
to make it to Dover, Delaware this year. Go Kyle Busch #18!!
Favorite HCA Memory: I have many great memories with HCA. My
favorite would have to be during Harvey. It was my first hurricane
and it was amazing how the community, co-workers, patients, and
the facility came together for each other.
HCA Tenure: 11 years- the entire time I have lived in Texas. (22
years in healthcare)

37

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS MANAGERS 38

Jeff Gardner

Supervisor, CT

Family: Erin, wife of 19 years. We
have a daughter Morgan, 17 years
old, a son Harrison, 10 years old,
and our dog “Smokey," 7-month-
old miniature Australian
shepherd.
Favorite Color: John Deere Green
Favorite Quote: “There is
nothing to fear but fear itself" --
Roosevelt
Hobbies: Enjoy the outdoors &
fishing
Favorite HCA Memory: Being
selected as clinical employee of
the year 2006 at Spring Branch.
HCA Tenure: Began with HCA at
Spring Branch Medical Center
2003, North Cypress July 2010.

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS DIRECTORS

Jessica Biediger

Director, Emergency Services

Family: I have been married to my husband, Frank, for 16
years. We have three boys that keep us busy with baseball,
football, and “just being boys”, Cash (14), Slaide (12), and
Rex (6). I absolutely LOVE being a Boy Mom!
Favorite Color: Turquoise
Favorite Quote: “Well-behaved Woman seldom Make
history” Laurel Thatcher Ulrich
Hobbies: Horseback riding, Reading, Shopping, Organizing
Interesting Fact: I met my husband when I was five years
old, we were in the same Kindergarten class. We then went
our separate ways and met again 17 years later. On our
second date, his father played a VHS tape(yes he still has a
VHS player) of my husband and me playing t-ball together in
1987.
Favorite HCA Memory: The April 2020 tribute to Healthcare
Workers and EMS at North Cypress. It was beautiful to see
the support of our community and the team during such an
uncertain time. It was so emotional and overwhelming.
HCA Tenure: 14 Years with North Cypress

39

PEOPLE

GETTING TO KNOW YOUR HCA SR. TEAM

Jim Beck Brown

Chief Executive Officer

Family: Married to Heather. We have six children ages 10 –
18.
Favorite Color: Blue.
Favorite Scripture: John 15:13, “greater love hath no man
than this: to lay down one’s life for one’s friends.” This is at
the entrance of Texas A&M’s Memorial Student Center and I
am an Aggie.
Hobbies: I have a love for traveling (the go-to place is 30A in
Florida), running, golf, and grilling/BBQ, though much of my
free time is spent supporting our kids in their many activities
which consist mostly of baseball, cheer, and theatre.
Favorite HCA Memories: I have been reflecting on how we
rise up to meet the very challenging situations we’ve faced
together, such as the 2021 freeze.
Tenure: Joined HCA in 2017, 5 years
Interesting fact: I never missed a day of school, perfect
attendance K – 12 (era of no quarantine protocols and my
mom and dad were teachers)

40

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEERS

Annegret Goehring

Volunteer

Family: I am the proud mother of three grown sons and 7
grandchildren. My life has been made so much richer with my
“significant other” of 10+ years.

Favorite Color: So many, it’s hard to choose. I guess pink!

Hobbies: Needlework and to crochet prayer and baby blankets,
etc. I enjoy traveling – Alaska, Germany, Cruise the Mississippi and
seeing the great state of Texas!

Interesting Fact: I retired from nursing after 41 years. What a great
journey that was!

Favorite HCA Memory: The many friends I have made.

HCA Tenure: I started in 2009 – WOW! 13 years! Oh how time flies.

41

QUALITY

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North Cypress
performed, on average, compared to other hospitals in the HCA Healthcare System.

Scorecard Ranking Below Goal
At Goal
December 2021 Above Goal

79th out of 186th

111
52 81 84 97 89 92 78 67 63 60 60 79

Dec '20 Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

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QUALITY December 2021

Great Catch Award 43

CONGRATULATIONS

Erin Plaisance

Pharmacist

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is
chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates an
exceptional commitment to patient safety.

QUALITY January 2022

Great Catch Award 44

CONGRATULATIONS

Janet Tran

MS3 Charge Nurse

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is
chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates an
exceptional commitment to patient safety.

QUALITY

Days Since Last Fall Update

1 East has made

200+ 2

Days with NO FALLS!

45

QUALITY

Leapfrog
Hospital
Safety
Grade

The Leapfrog Hospital Safety Grade is a composite
score made up of up to 27 national performance
measures of patient safety measures that indicate
how well hospitals protect patients from
preventable errors, injuries and infections.

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HCA Clinical Excellence

Updated ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6
1/04/2022
Number of Days Since Last HAI Event

CLABSI 292 1221 309 33 1003 981 306 1709

3/18/2021 9/1/2018 3/1/2021 3/23/2021 4/7/2019 4/29/2019 3/04/2021 5/1/2017

CAUTI 355 1221 300 530 232 218 511 1709

1/14/2021 9/1/2018 3/10/2021 7/23/2020 5/17/2021 5/31/2021 8/11/2020 5/1/2017

CDIFF 456 1078 1221 496 261 1065 261 709
10/05/2020 1/22/2019 9/1/2018 8/26/2020 4/18/2021 2/4/2019 6/14/2020 1/26/2020

MRSA 469 712 1221 33 1192 976 696 1709

9/22/2020 1/23/2020 9/1/2018 5/1/2017 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

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2021 Overall Winner PATIENT EXPERIENCE

INPATIENT WINNER OUTPATIENT WINNER

ICU Physical
Therapy
48

Kelly Plagens 49

“Kelly is a rock star that takes
outstanding care of her fellow
staff and patients. She never
complains and helps everyone

consistently!!”

Jason McCuistion, BSN, RN
Medical/Surgical 4 Nurse Manager

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Stephanie Schmitt 50

“I would like to nominate Stephanie Schmitt as a Patient Experience
monthly entry. A recent patient took the time to e mail me directly about
her experience with Stephanie. This is a testimonial to the consistent care
Stephanie provides daily, and is only one of many compliments she has
received through comments from prior patient surveys. Stephanie is a
valued veteran of our MRI department and we appreciate her for the
many facets and details she manages to create a positive patient
experience, before and during MRI procedures. MRI requires many checks
and assurances prior to patient arrival, to ensure the patient perceives a
seamless experience. Stephanie is always diligent and manages each
and every patient with concern for their entire visit, and as you see below,
her patients see the same. Carla Jerro, Imaging Director

“Carla, I just wanted to take a moment to tell you that I had a great
experience with my MRI last week and it was because of the technologist
Stephanie Schmitt. I had back-to-back head and neck MRI’s – which took
quite a while and I just wanted to tell you how wonderful Stephanie was
that whole time. She was so gentle and comforting during the whole
process. She put me at ease right from the very beginning and explained
what she was doing calmly and thoughtfully the whole time. She took the
extra moments to make sure I was comfortable and felt relaxed. I have
had some bad experiences with MRI’s in the past 40+ years I’ve been
having them, so I just wanted to send an acknowledgement of
Stephanie’s much appreciated treatment and was so grateful for
Stephanie’s help.” HCA North Cypress Imaging Patient

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.