February 2022 CyPress Newsletter

Tahirih Chevalier and John
John McHugh McHugh

“Tay came in for her shift and a code surge was Tahirih
called in the ER. She worked alongside her team Chevalier

in the lab to make sure her department was 51
covered and went down to the ER to help assist

with lab draws. She spent a total of about an
hour and a half in the ER and drew 9

patients. While Tay stepped away, John stayed
over his scheduled shift to help run chemistry test
to avoid delays in patient care for the rest of the

hospital. Both of these individuals worked
seamlessly together and showed what it means

to put the patients above all else.”

Hue Nguyen, MBA, MLS (ASCP)cm

Laboratory Manager

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

ONLINE REVIEWS

“I had a medical test conducted at this hospital “My experiences “Wow! Nurses are amazing here. Personable and very dedicated. All the
and the staff were courteous, empathetic, and have always been pulmonary team and Dr Phan was fantastic. I would definitely come back
efficient. Registration process went very quickly excellent. Most should I ever need to! Going home today a very happy patient!!” – Facebook
using an electronic registration pad. The person recently, I was a Reviews
at registration then accompanied me to the patient of the Cancer
outpatient room where the medical test was Center, radiation “Everything was great. I had an excellent experience after being moved to my
conducted. The room was organized and very area. Everyone that I room from the ICU the daytime nurse which was the nurse who released me
clean. The nurse carried on a normal came in contact with from hospital and pushed me out in a wheelchair went above and beyond to
conversation as if I were a family member was empathetic, do exceptional care of me. Great job and they should be highly recognized
rather than a patient and treated me with skilled, friendly, and I thank you from my family and I.” - Press Ganey (MS2)
respect and explained the full testing process felt very well taken
and when different doctors would be present care of. The customer “The nurses were awesome! Great attitudes and very caring too! Great
and what questions they might ask me. The service is beyond experience! Night nurses were also very good!” - Press Ganey (MS2)
nurse throughout the process asked me if I had compare. ” – Google
any additional questions and I did not as “Quick shout out to floor manager Jason and his manager Georgia. When
everything was thoroughly explained to me. The “Have to admit I'm things started getting difficult, they made things happen that needed to
medical test took about 15 minutes. Outpatient hardly ever in the happen!” – Press Ganey (MS4)
tests are handled efficiently by the staff and if I hospital but you guys
required additional medical attention, I would “For the most part I had amazing nurses. Zulema, Stephen and Stephanie to
select this hospital because of the family ROCKED!!
Exceptional nursing .start. Gary, Lindsay and Jessica Towards the end of my stay. ” – Press Ganey
oriented ethos the staff portrays. ”- staff!!!!!” – Press
Google Ganey (EAST UNIT) (MS4)

52

PATIENT EXPERIENCE

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

Ambulatory Surgery 132 84% 30th December 2021
Inpatient 52 67% 41st December 2021
Emergency Room 80 46% 4th December 2021
Outpatient 287 79% 29th December 2021

53

PATIENT EXPERIENCE

*Top Box Scores

Top Box Inpatient Trends

67% 100%
80%
December 60%
40%
20%
0%

Inpatient HCA Goal

Top Box Emergency Department Trends

46% 100%
80%
60%
40%
20%
0%

December Emergency Department HCA Goal 54

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

*Top Box Scores

Top Box Outpatient Trends

79% 100%
80%
December 60%
40%
20%
0%

Outpatient HCA Goal

Top Box Ambulatory Trends

84% 100%
80%
60%
40%
20%
0%

December Ambulatory HCA Goal 55

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GROWTH

Visits Surgery Volume

Total ED Visits All Other Visits OP Surg IP Surg

4,425 4,986 207 194 222 203 179 200 134 160 212 211 215
156 126
3,536 3,472 3,999 4,762 4,029
3,443 3,930 3,865 2,531 573 358 357 476 531 472 529 480 494 466 440 514 539
2,921 2,504 3,042 42,,399191 4,451 4,110
3,580 3,794 2,365 2,226
3,434
2,969 1,978

1,108

Dec Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Dec Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Admissions HCA
North Cypress
Adj Admissions Admissions
Admissions,
1,793 1,641 1,809 1,760 1,745 1,787 1,675 1,660 1,758 1,676 Visits & Volume

1,503 1,445
1,391

878 815 741 827 871 874 787 868 862 751 860 845 821 56

Dec Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

OPERATIONS

HCA North Cypress Average Patient Length of Stay

4.81 Days

December 2021

2021 Hospital Financials

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Actual 57

Hospital UpdatesOPERATIONS Hospital LED Lighting to
support Holidays &
GME Program Suite - Celebrations – DONE!
Lobby Refresh -
New Telemetry System - Employee Entrance
Awning
Completed Landscape Refresh Employee and
Replace Main MRI - Patient Benches
ED Expansion & Privatization Outside – DONE!
Project - Massages for
Completed CT Installment Employees – 1.2022

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Employee Picnic
Tables – DONE!

Daisy Award Push

58

Did you find your ¾ ID throughout the Cy-Press?
Great NEWS! Stop by HR to claim your prize!

59

HUMAN RESOURCES

HCA HH North Cypress – Hope Fund YTD Updates!

19% of our employees contribute to the fund (goal is 20%)
$42,679 HCA NC employees contributed YTD in 2021
$31,162 matched by HCA in 2021
41 Grants awarded to HCA North Cypress totaling $110,000

60

HUMAN RESOURCES

Updated
Skylight
Pay Card
Information

61

HUMAN RESOURCES

Updated
Skylight
Pay Card
Information

62

HUMAN RESOURCES

Employee Updates
Welcome to a Better Way to Bank

As an HCA Healthcare colleague, you and your family now have access to an all-new credit union benefit offering the valuable
products, services and tools you need to enjoy a bright financial future — delivered by people who are committed to putting you
first.

As a not-for-profit, we're owned by our members. Everything we do is to serve people like you. That's why you'll find lower rates,
less fees (and no fees when possible), higher dividends and more innovative products and services than you'd get at many
financial institutions. Serving members in the United States and Puerto Rico, our purpose is to Empower People to Discover
Financial Freedom.

We’re here every step of the way. Our Life.Money.You.® Financial Well-Being program is all-inclusive with the Credit Union,
providing the financial health tools to help you along your journey, like a financial check-up, credit score monitoring with
SavvyMoney®, financial coaching with a certified expert Goal Consultant and more.

Ready to join? Begin by submitting a membership application. Once approved, we’ll make a one-time $1.00 deposit to your Regular
Savings account, making you both a member and part-owner of the Credit Union. You and your family can then start enjoying the
rewards of membership right away!

We look forward to being Here Today For Your Tomorrow. To learn more, visit: HCAHealthcareCU.org/Offers

63

HUMAN RESOURCES CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Diversity, equity
and inclusion

Our award-winning BRAVE (Bold, Relevant,
Authentic, Valuable and Educational) Conversations
program provides colleagues an opportunity to discuss
complex topics in a safe and respectful setting. In 2020,
we debuted a new virtual format which tripled colleague
attendance.

We are committed to expanding our relationships with our
communities by investing $10 million over the next three
years in Historically Black Colleges and Universities
(HBCUs) and Hispanic Serving Institutions (HSIs) across
our footprint starting in 2021.
We’ve been recognized as a military-friendly employer
and military-spouse friendly employer for 10 years, hiring
more than 40,000 veterans, active-duty personnel and
military spouses since 2012.

64

HUMAN RESOURCES

Diversity, Equity & Inclusion Networks

HCA Houston Healthcare • Veterans : Troy Sarver
North Cypress Colleague • Hispanic/Latinx : Liana Larson
• Mind Matters : Brittany Lollis
Network Team Leads • Women’s : Allison Horvitz
• Young Professionals : Ashley Calvin
• Asian : An Dieu
• LGBTQ+ : Karen Bard
• The Voice : Junnius Pollard

65

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HUMAN RESOURCES

Employee Benefits

Direct Debit NOW Available for Colleagues on Leave of Absence Did you add a dependent during annual benefits enrollment?

We are pleased to announce that colleagues on a leave of absence now If you added a dependent to your coverage, you must submit
have a direct debit option available to pay for benefits coverage. This documentation (such as birth certificate or marriage license) to verify he
means they can now submit a payment electronically instead of mailing a or she is eligible for benefits. If you do not complete this process, your
check to BConnected. dependent will not receive coverage.

Here’s what to do: How to Verify Dependents:
• Go to HCAhrAnswers.com Go to HCAhrAnswers.com* and click HCA Rewards
• Click HCA Rewards Click BConnected for instructions
• Click BConnected Click Verify to submit your documents directly from your device to
• Click My Health Benefits BConnected
• Click on More…
• Click Update Payment Information and follow the instructions If you How to Check Status of Dependent Verification:
No need to call! On the BConnected site, click the My Life tab and select
have questions, call BConnected at (800) 566-4114. Track My Newly Added Dependents. If you still have questions, call
BConnected at (800) 566-4114.

*If your facility does not use HCA hrAnswers, go to Atlas Connect
(http://connect.medcity.net) while logged in to the HCA Healthcare
network and click the HCA Benefits and Rewards icon. If your facility also
does not use Atlas Connect, log on to HCArewards.com.

67

HUMAN RESOURCES

Employee Benefits

Take Care… Wellbeing Resources Available! Employee Referral Bonus

Colleagues are encouraged to access the HCA Rewards Wellbeing Hub RN
for resources and tools to support all aspects of their life including: Full Time, 2+ years
experience
Emotional Wellbeing All departments are
Family and Household (including resources for center-based eligible $10,000
and in-home child care)
Financial & Legal RRT/Cath Lab/MT Techs/CT/MRI
Overall Health & Fitness Full Time, 2+ years
Diversity & Inclusion experience
Time Away From Work Eligible $10,000
And more!
Referral program
Log on to HCAhrAnswers.com*, choose HCA Rewards and select the 1st bonus payment of
Wellbeing icon. $2500 at 90 days
$2500 at 6 months
*If Your Facility Does Not Use HCAhrAnswers: Go to Atlas Connect $5000 at 1 year
(https://connect.medcity.net) while logged in to the HCA Healthcare
network and click the HCA Benefits and Rewards icon from the list of HR, Supervisors, and Management
app options. personnel are not eligible for
employee referral bonuses
68

Cafeteria Menu

69

CAFE 1 HOURS CAFE 2 HOURS

Monday – Friday Monday – Friday
6:30 a.m. – 6:30 p.m. 6:30 a.m. – 3:30 p.m.

Saturday – Sunday Saturday – Sunday
7:00 a.m. – 5:30 p.m. CLOSED

Extended Hours by Request!

70 CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

January 31st – February 4th, 2022 Hours: Monday-Friday

Breakfast: 7:00 a.m. – 9:00 a.m.

Menu items subject to change Lunch: 11:00 a.m. – 2:00 p.m.

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Blackened Chicken BBQ Sliced Brisket Chick-Fil-A Mahi Mahi w/ Pineapple Sauce Cajun Shrimp
w/ Lemon Butter Sauce Corn on the Cob
Mashed Potatoes Pan Seared Sea Bass Steamed Rice Dirty Rice
Steamed Broccoli Baked Beans Garlic Roasted Potatoes Parsley Better Braised Squash

Corn- O- Brien Carrots

Action Station Action Station
SW Salad Shrimp Po-Boy

Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Chicken Poblano Baked Potato Tomato Basil Italian Wedding Seafood Gumbo

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers

Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar

Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day
Meatball Sub Pulled Pork Grilled Cheese French Dip Italian Beef

71 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

February 7th – February 11th, 2022 Hours: Monday-Friday

Breakfast: 7:00 a.m. – 9:00 a.m.

Menu items subject to change Lunch: 11:00 a.m. – 2:00 p.m.

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Chicken Cacciatore Spaghetti and Meatballs Chick-Fil-A Beef Medallions Jerk Chicken
w/ Tomato Sauce Baked Salmon Roasted New Potatoes Rice and Peas
w/ Marinara Sauce Sautéed Carrots
Broccoli Garlic Bread w/ Orange Glazed Sauce Braised Cabbage
Penne Pasta Green Beans Cilantro Rice

Steamed Cauliflower

Action Station
Wraps

Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Chicken Noodle Minestrone Vegetable Lentil Texas Chili Beef Vegetable

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers

Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar

Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day
Ruben Sandwich Club Sandwich Monte Cristo Sandwich BLT BLT

72 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

February 14th – 18th, 2022 Hours: Monday-Friday

Breakfast: 7:00 a.m. – 9:00 a.m.

Menu items subject to change Lunch: 11:00 a.m. – 2:00 p.m.

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Chicken Alfredo Mole Con Pollo Chick-Fil-A Mango Cranberry Pork Chop Indian Curry Chicken
w/ Penne Pasta Steamed Rice Pot Roast Tofu and Asian Vegetables
Glazed Carrots Roasted Vegetables Vegetable Quinoa
Corn Tortillas Mashed Potatoes Red Potato Salad Mashed Potatoes
Garlic Toast Sweet Corn

Action Station Action Station
Shrimp Pasta Street Tacos w/ Corn in a Cup

Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Chicken and Rice Chicken Pozole Cream of Broccoli & Cheese SW Chicken Tortilla Beef and Barley

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers

Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar

Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day
Ruben Club Monte Cristo BLT Penni Press

73 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

February 21st – 25th, 2022 Hours: Monday-Friday

Breakfast: 7:00 a.m. – 9:00 a.m.

Menu items subject to change Lunch: 11:00 a.m. – 2:00 p.m.

Monday Tuesday Wednesday Thursday Friday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Chicken Veracruz OX Tails Chick-Fil-A Chicken Fried Steak Asian Pork
BBQ Ribs Garlic Mashed Potatoes Fried Rice
Rice Pilaf Fried Catfish Baked Beans Sweet Corn and Onions
Sautéed Zucchini Mac & Cheese Green Beans Braised Bok Choy
Collard Greens
Action Station Black-eyed Peas Action Station
Crispy Chicken Stir-Fry
Cornbread

Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Tortilla Chicken Gumbo Vegetable Lentil Burrito California Asian Pho
Vegetable Tomato
Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Grill Station Grab & Go Grill Station Grab & Go Wings, Tenders Wings, Tenders
Wings, Tenders Wings, Tenders
Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers
Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers
Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar
Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar
Sandwich of the Day Sandwich of the Day Sandwich of the Day
Chicken Club Sandwich of the Day Sandwich of the Day Jersey Sub Penni Press
Torta SW Chicken Wrap

74 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

Birthdays

75

Annual Requirement Friendly Reminder!

During your birthday month, ALL employees are required to complete an Annual Health Screen Packet.
Please take the necessary steps to complete your screening by visiting HR.
Please ensure all your license and certifications are updated.

HR encourages all employees to call HR Answers after upload to verify.

76

Tanya Newman 02/01 Sarah Jones 02/04 Adebusola Balogun 02/09
Danny Babin 02/01 Abraham Abousaway 02/04 Maria Blanco 02/10
Virginia Orona 02/01 Keyshan 02/05 02/10
Henrietta 02/01 Natasha Collins 02/05 Laketha Hart 02/10
Azeneth Akubuiro 02/02 Chinwe Smith 02/05 Jodi Riley 02/10
Andrea Hernandez 02/02 Nwaneri 02/06 Holmes 02/10
Barbara 02/02 Ivan Villasenor 02/06 Stephanie King 02/10
Alaina Bello 02/02 Zanobia Larocque 02/06 Harold Lopez 02/11
Powell 02/02 Valarie Waldrup 02/07 Antony 02/11
Erin Gembach 02/03 Brenda Butler 02/07 Johnathan Mills 02/11
Marilyn Plaisance 02/03 Darlene Williams 02/07 Seema Murkot 02/12
Osorio 02/03 Thamar Cazil 02/07 Pamela Bedi 02/12
Dilraj 02/04 Shailesh Patel 02/07 Debrah Rigues 02/12
Eva Gill 02/04 Ronnie 02/08 Kevin Fernandes 02/12
Gladys Schneibolk 02/04 Ip 02/09 Jeanelle Ndungah 02/13
Steven Ellen Karisch Cynthia Poor
Sam Ebode David Nguyen
Dilbert Jacquelyne
Covington Sharri

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 77

Jose Colon 02/13 Christyn Bratcher 02/20 Dorothy Ongori-Cobbin 02/24
Charissa Loriaga 02/14 Rosemary Campos 02/21 Karen Sabrsula 02/24
Johneen Travis 02/14 Sultana 02/21 Carla Jerro 02/24
Mukay 02/15 Rafiya 02/21 Bryan Shepherd 02/25
Alida 02/15 Trang Vu 02/21 Shirley Jeanes 02/25
Alma Parra 02/16 Jenna Valentine 02/21 Tiffany Maxwell 02/25
Chaquisha Jordan Deanne Soendervik 02/21 Katherine Alvarenga 02/25
02/16 Tibu Vellappally 02/22 Parampreet Singh 02/26
Edelmira Vargas Rosales Briana 02/22 Virginia Hollien 02/26
02/17 Joanna Moore 02/22 Beth Westover 02/26
Kenneth Brown 02/17 Florence Mcdaniel 02/22 Mary Goins 02/27
Venita Williams 02/18 Mario 02/23 Jasmine Simon 02/28
Vincent Rodea 02/18 Briana Turner 02/23 Andrea Ortiz 02/28
Dariela Canales 02/18 Kayla Martinez 02/24 Rubia Ona 02/28
Michelle Marshall 02/18 Aimee Coreign 02/24 Olujimi 02/29
Leketria 02/19 Paulo Green Ikuopenikan
Erika Willis 02/19 Nguyen
John Montoya
Youngblood Lim
Borlongan

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 78