March 2022 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter

March 2022

Our CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
mission

Above all else,
we are committed
to the care and
improvement of
human life.

2 About HCA Healthcare

Letter from Jim Brown, CEO

I would like to acknowledge some of the success we enjoyed in 2021. While overburdened by COVID, it may have been difficult
to appreciate or enjoy these milestones as they occurred. We enter 2022 with significant momentum in enhancing our overall
quality of care. In addition to our substantial improvement in HCA’s clinical benchmarking to a company-wide rank of 60 of 185
hospitals, we impacted the following improvements.

10% improvement in Sepsis bundle compliance
13% improvement in time to TPA administration for Stroke patients presenting to the ED
17% reduction in Inpatient Fall Rate
28% reduction in patient mortality
50% reduction in C. Diff Surgical Infection Rate
75% reduction in MRSA Surgical Infection Rate

Despite the disruption brought about by COVID, we also successfully grew our hospital and a number of its programs.

5% admission growth
25% growth in ED visits
Grew inpatient surgeries by 1%, outpatient surgeries by 10%, and surgical minutes by 6%
27% growth in Cardiovascular, Thoracic, and Vascular Surgery compared to 2019
10% year-over-year growth in Cath lab procedures
New Neurosurgical program exceeded 100 cases
11% growth in cancer cases year-over-year

We’ve accomplished a great deal over the past year. Congratulations on these results! I look forward too many more great things to come in 2022.

3

HOSPITAL UPDATES

CONGRATULATIONS TO OUR

Alyssia Prince Myrna Francisco
Emergency Room Nurse Food and Nutrition Services

HOSPITAL UPDATES Myrna Francisco
FNS, Tech
Alyssia Prince
ER, CNC “Myrna is very affable and
hospitable to her customers
“Alyssia is always quick to and her fellow employees.
go above and beyond not She is always a person you
only for her patients but know will be a smiling
for team as well. We are friendly face. We are so
grateful for her and all of lucky to have Myrna at our
her hard work.” “Alyssia is hospital and on our team. ”
an amazing person who
takes care of her patients $250 worth of points
like they are family. She Close parking in the
always lends a listening Doctors parking lot.
ear and a solution to any
problems.”

$250 worth of points
Close parking in the
Doctors parking lot.

HOSPITAL UPDATES

CONGRATULATIONS TO OUR
2021

Q1 Winners: Q2 Winners:

Lionel Branch Valarie Waldrup
Amy Albright Jamie Craig

Q3 Winners: Q4 Winners:

Daniel Beer Myrna Francisco
Timica Dupree Alyssia Prince

Hospital Updates

2021 Michelin Service Award Winner – Catherine Kelsey

I wanted to take HaCmA’osmPehnytsitcoiahnigPhrloigvhidt eCrasthReerlianteioKnesls(ePyPRw)h“o2Hw02oa1sspital Emergency Code
presented with

Michelin Service Award” which recognizes and acknowledges her

dedication to cultivating excellence and providing the highest

levels of service and support to our physicians. Thank you

Catherine for raising the bar!

She is a passionate leader on our PPR team and we are better
because of her contributions.

Cheers, Cat and thanks for all you do!

Jason Star
Vice President, Physician & Provider Relations

HCA Houston Healthcare

7

Hospital Updates

Employee of the Quarter Celebration on Valentine’s Day!

Hospital Emergency Code

8

Hospital Updates

Black History Month Celebrations – The Voice Colleague Network

We hope you enjoyed the Black
History Month celebrationsHaotspital Emergency Code
HCA Houston Healthcare North
Cypress. We had a wonderful

time planning and hosting
these events for our campus. if
you would like to get involved
with The Voice, Black Colleague
Network, please email me at

[email protected].

We would love to have you a
part of our local committee

team!

9

Hospital Updates

Physician of the Year Award 2021

The Physician of the Year award recognizes a physician who is made for
going the extra mile for his or her patients, families, and colleagues.
Exemplifying our HCA North Cypress values and behaviors, this individual
delivers high-quality clinical care and a compassionate patient experience.

Please provide specific examples, stories, and instances of the physician’s
caring attitude. How do they model purpose to connect, inspire, and
engage with our staff, physicians, and patients?

Please email your submission to
[email protected] or

[email protected].
In-person drop-off locations: Administration or Medical Staff Office

The form is located on the Intranet Site for you to access.

10

Hospital Updates

The meaning behind the diamond plus!

The Diamond Plus mark is an elHemosepnittaloEfmtheergency Code
HCA Healthcare logo with unique meaning and significance.

LEGACY:

An Enduring Commitment to our Communities

SCALE:

Convenient and Comprehensive Care

PARTNERSHIP:

Collaboration with Physicians and Nurses

INNOVATION:

Industry-Shaping Advances and Best Practices

BBI6876

11

Hospital Updates

HCA North Cypress is Hiring!

Come joinHospital Emergency Code
the

HCA Houston
Healthcare
North Cypress

Family!

12

Hospital Updates

HCA North Cypress is Hiring!

Hospital Emergency Code

13

DCO6598Hospital Updates

HCA North Cypress is Hiring!

Hospital Emergency Code

14

Hospital Updates

Emergency Codes

To initiate a Hospital Hospital Emergency Code
Emergency code:

Call *23333 - give the operator
the requested information.

To cancel/clear a Hospital
Emergency code:

Call hospital Operator at 00.

15

Hospital Updates

HCA North Cypress Blood Drive

Above all iemlsperwoeveamreencot mofmhiutmteadntolitfheH.eospital Emergency Code
care and

Wednesday, March 2nd

7:00 a.m. – 10:00 a.m.
Founders Room

Please sign up in the link below !

https://www.commitforlife.org/donor/schedules/drive_schedule/348741

16

CONGRATULATIONS

Yvette will celebrate her three-year anniversary here at HCA N. Cypress
on February 5th. Yvette started at North Cypress as a StarRN on MS2 and
after only six months, her hard work paid off and she was promoted to a
CNC role. Now, Yvette is assuming the role of MS2 Manager. Although
she has always worked on MS2, on the 7 p.m. - 7 a.m. shift, Yvette has
been flexible and willing to support her team by taking on additional
shifts, even on days, to ensure patients are well taken care of.

When Yvette isn’t working, she enjoys spending time with her husband of
sixteen years. Combined, they share three children, daughter, Jade, and
sons, Richard and Devin, all in their twenties. Yvette adores spoiling her
Yorkie, Andy. On her weekends away from the hospital, she enjoys
movies, traveling, and loves being at the Bingo Hall, sometimes joined by
her fellow coworkers.

Please join me in congratulating Yvette and wishing her the very best as she moves into
this exciting new role!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

March 2022 – Event Calendar

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

1 King 2 3 4 5Employee Appreciation 6
Cake Day - Donut Junkie
Ash Wednesday 7 a.m. - 10 a.m.
Delivery! Christ The Redeemer
Wear Blue Day - Raise
on-site for employees Awareness for Colon Cancer

7 8 9Women’s Colleague Wagging 10 11 12 13
Network hosts wear
14
purple for International Wednesday!
Human Resources
Week! Women’s Day! $5 to the

14th – 18th Hope Fund to wear Jeans!

21 15 16 17 St. Patrick's Day 18 19 20
Celebration! 27
28 25 Certified
Pulmonary Rehab Wear Green! Nurses
Anesthesia Tech HCA NC Celebrates
Week! Week! Complimentary National Waffle day! Day!
15th – 20th Complimentary
March 29th – April 4th Cookies in Cafeteria! Waffles for Breakfast! 26

22 Women’s Colleague 23 24
Network hosts self-
defense class in
Founder’s Room
12:00 p.m. – 12:45 p.m.

29 Luminary Sale 30 National 31 HCA North Cypress honors
Relay for Life Doctors Day! Women's History Month
American Cancer Luminary Sale
Society Luminary Sale Relay for Life – ACS
Founders Room Founders Room
11 a.m. – 1 p.m. Relay for Life – ACS 11 a.m. – 1 p.m.

Founders Room

11 a.m. – 1 p.m.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

If interested
in working
this event,
please call
Janet Pollard
831.912.3658

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONNECT TO PURPOSE

Thank you to the Asian Colleague Network for helping HCA
North Cypress Celebrate the Lunar New Year in style!

At Lunar New Year, it’s tradition to 23
give the gift of a bright, beautiful red
envelope (known as 紅包, hóngbāo) to
your friends and family. But not just
any old envelope. These are filled with
money (HCA Reward Points & Meal
Tickets) - and symbolize good wishes
and luck for the new year ahead.

CONNECT TO PURPOSE

At Lunar New Year, it’s
tradition to give the gift of a
bright, beautiful red envelope
(known as 紅包, hóngbāo) to
your friends and family. But
not just any old envelope.
These are filled with money
(HCA Reward Points & Meal
Tickets) - and symbolize good
wishes and luck for the new
year ahead.

24

CONNECT TO PURPOSE

Celebrating our HBCU Partners – HCA Healthcare

In recognition of Black History Month, we're celebrating
the positive impact Historically Black Colleges and
Universities (HBCUs) create for our colleagues and
communities.

HCA Healthcare recognizes the undeniable relevancy of
HBCUs and has a history of strategically partnering with
these institutions to develop future healthcare leaders.
Last year, HCA Healthcare announced an investment of
$10 million over the next three years in HBCUs and
Hispanic-serving Institutions (HSIs) in communities
across our footprint, including an initial $1.5 million
partnership with Florida A&M University (FAMU).

In 2015, HCA Healthcare committed $1 million to
Tennessee State University to fund internship
opportunities and support the growth of the Health
Information Management program.

25

CONNECT TO PURPOSE

Happy Cardiovascular 26
Professionals Week

from the Cath Lab Team!

CONNECT TO PURPOSE

To support
this local taco
shop, please

visit 18555
State Highway
249, Houston
Texas 77070

27

CONNECT TO PURPOSE Your HCA
Houston
FWU5538 Healthcare
Chaplaincy
CareTeam
Program
Free App!

28

CONNECT TO PURPOSE

HCA North Cypress Chaplaincy Schedule

March 2022
On Call Chaplain:

Refat Fereg
(401) 578-8205

[email protected]

FWU5538 The Chaplaincy Monthly
Schedule is available for
view on our HCA North

Cypress Intranet Site
under the Chaplaincy

folder!

29

PEOPLE

Sharon Squirewell-Cobb 3/22/2004 Beth Westover 3/21/2011 Yvonne Yaw 3/12/2018 Sarah Higgins 3/2/2020 Thu Nguyen 3/1/2021
3/1/2007 3/5/2012 Danny Babin 3/16/2020 Latifat
Mary Goins 3/3/2007 Sandra Noble 3/4/2013 Jeanette Moore 3/12/2018 Thamar Cazil 3/16/2020 Chito
3/7/2007 Laketha Hart 3/16/2020 Thelnisha
Shirley Jeanes 3/14/2013 Kassidy Bueno 3/12/2018 Jin Kim 3/23/2020 Katherine Olafimihan 3/15/2021
3/13/2007 3/18/2013 Jennifer Voigt 3/23/2020 Eboni
Angel Perez 3/3/2008 3/18/2013 Jaden Wani 3/23/2020 Kelli
3/3/2008 3/18/2013 Erick Rodriguez 3/29/2020 Gladys
Catherine Johnston 3/4/2008 Tracey Brewster Anh Le 3/19/2018 Kirsten Riquelmy 3/29/2020 Sara Okafor 3/15/2021
3/3/2014 Ariana Fischer 3/29/2020 Howard
Ramonito Manalili 3/10/2008 Steven Dilbert 3/3/2014 Karen Sabrsula 3/26/2018 Maria Olea 3/29/2020 Christyn Prince 3/15/2021
3/17/2008 3/17/2014 Jessica Scott 3/29/2020 Robert
Cheryl Ravago 3/17/2008 Frances Deleon 3/27/2014 Christina Reyes 3/26/2018 Tania Thercius 3/29/2020 Juan
3/31/2008 3/2/2015 Uzoma Okeugo 3/29/2020 Drake
Jair Asprilla 3/2/2015 Charlotte Sanders 3/26/2018 Chinwe Nwaneri 3/30/2020 Alvarenga 3/15/2021
3/2/2009 3/14/2016 Allison Moore 3/30/2020
Kum Lee 3/2/2009 3/28/2016 Dana Smyers 3/30/2020
3/16/2009 3/5/2017 Amy Albright 3/30/2020
Porfirio Garza 3/16/2009 Joanna Ulloa 3/27/2017 Alia Harris 3/26/2018 Lexis Gerhardt Peters 3/21/2021
3/17/2009 3/27/2017 3/1/2021
Sandra Leveritt 3/15/2010 Marilyn Forker 3/5/2018 Bernadine Tripp 3/4/2019
3/15/2010 3/12/2018
3/15/2010 3/12/2018 Jennifer Landheart 3/4/2019 Mcmahon 3/28/2021
3/7/2011 3/12/2018
Mara Brooks 3/14/2011 Ci'Mone Mcgrew 3/12/2018 Ebode 3/28/2021
3/21/2011
Cynthia Fernandes Jennifer Roberson Jessica Martin 3/17/2019

Kendra Thomas Reeva Gubhaju 3/18/2019 Okwor 3/29/2021

Ashley Burriss Uloma Okonkwo 3/18/2019

Shelly Bishop Alyssa Dimas Nefertari Glaspie 3/18/2019 Rodriguez 3/29/2021

Kim Pryor Nancy Westry Shalemeckio Brown 3/18/2019 Bratcher 3/29/2021

Stephanie Schmitt Vincentia Allotey Trenecia Busby 3/18/2019

Bilquis Ahmed Cristino Sanchez Jaime Ledford 3/1/2020 Fitzgerald 3/29/2021

Arlene Riojas Ciera Ford Mary Grace Osorio 3/1/2020 Gonzalez 3/29/2021

Susan Fogarty Nino Ramos Freada Zhan- Del Castillo 3/1/2020 Eaton 3/29/2021

Daisy Kash Vicky Kahl Lindsay Rodgers 3/1/2020

Indrani Boodram Laura Avery Nathalie Rojas 3/1/2020

Ramon Escobedo Elizabeth Robledo Andrea Ordonez 3/1/2020 ESM5023

Hue Nguyen Keyshan Collins Roxana Garcia 3/1/2020

Florence Turner Scott Talbott Leydi Barclay 3/2/2020 30

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Jasmen Johnson
Scheduling, Outpatient Imaging

“Jasmen is a true angel. Just the tone of her voice showed so much caring
and concern. She went above and beyond by reaching out to the
department, her supervisor, and insurance to make sure my husband was
seen right away and when he was admitted, the hospital had all that they
needed. You just don’t see this every day. You can tell she is an
excellent person who truly cares.” HCA NC Patient

“Jasmen, thank you for the wonderful customer service that you continue
to provide to our patients, physicians, and HCA. The outpatient experience
starts with scheduling, and you are doing a fantastic job at highlighting what
an amazing team we have. Great job!! #CARELIKEFAMILY” Denise Havens,
Business Development Manager

31

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Polo Barfield
Scheduling, Outpatient Imaging

“ Polo was so responsive in my many calls to him. Good customer service is
hard to find and he was wonderful. He picked up on my concern and got me
in right away. He spoke clearly and was so helpful”

“ You have an excellent employee in Polo. He played detective for me to find
me the best possible times for my exams. I can’t believe how far he went to
help me. You don’t always receive good customer service these days and he
was just excellent”

“Great job Polo!! Thank you for all that you do for our patients. Your efforts
and care like family service is so greatly appreciated!!” Denise Havens,
Manager, Business Development & Scheduling Services

32

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

James Doakes
Food and Nutrition Services

6104 stated, “ The room server was James D. He was such a sweet
young man. He made sure that everything was perfect. He ensured
that the tray was next to me and in good positioning. He asked if he
could provide anything further before leaving my room. He was
exceptionally kind.”

Thank you James for #caringlikefamily

33

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Pictured are: Boun, MS3 Manager; and ECC1 and 2 Leaders, Tina (Manager), Brenda (Director of both ECC and MS3) and Darwin (Charge)

WINNERS in the Orbit Go For The Green January 2022 Contest.

34

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM

Maya Appekat Family: I have been married to my lovely
husband for 17 years and I am a mother of 2
Med-Surg 4, Nurse beautiful teenage girls.

Favorite Color: Saffron

Favorite Quote: “What lies behind you and
what lies in front of you, pales in comparison to
what lies inside of you” - Ralph Waldo Emerson

Hobbies: Cooking, reading, and binge-watching
crime shows on Netflix.

Interesting Fact: I have lived in India, Dubai,
Bahrain & New York!

Favorite HCA Memory: The day I started on my
own on the MS 4 floor. I remember feeling very
stressed, but then everyone that day kept
asking me if I was ok and offering to help which
made me feel very welcome and I realized that
the team is always there for each other.

HCA Tenure: I have been a part of the HCA 35
family for the past 5 months.

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM

Gemma Quinsaat

Assistant Controller
Family: Married to my husband, Simeon, for 32 years.

We have two grown children, Sid and Sadie, and the

youngest family member, Cairn Terrier Oreo.

Favorite Color: Green

Favorite Quote/Guiding Principle: One should not

increase (beyond reason) the number of entities

required to explain anything. All things being equal,

the simplest solution is often the best one – Occam’s

Razor by William of Ockham

Hobbies: Cross-stitching, cooking, and enjoys hiking

and camping.

Interesting Fact: Born and raised in the Philippines.

Located near the equator consists of 7,640 islands

and about 2000 of which are inhabited.

Favorite HCA Memory: Hospital week during the

International food festival. Food brings families closer

together.

HCA Tenure: NCMC – 3 years, Cy-fair – 20 years 36

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM

Rene Nettles, RN, CCM Family: Married to husband, Dan, for
30 years, 2 daughters Kayla (28),
Case Management Supervisor / ICU Case Manager Danielle (21), 1 grandson, Zayden (2)
Favorite Color: Blue
Favorite Quote: “Always work hard and
have fun in what you do because I think
that’s when you’re more successful.
You have to choose to do it!” Simone
Biles
Hobbies: Raising Registered Texas
Longhorns, spending time with family,
road trips with my husband
Interesting fact: Native Houstonian and
now I am a city girl living in the country
Favorite HCA Memory: The hero
parade I helped coordinate for the
Frontline due to COVID19 in 2020
HCA Tenure: 12 Years. I will FOREVER
be Thankful and Grateful to my North
Cypress ICU family and the great group
of physicians that we have for saving
my Sister’s life in 2012 as the first
successful VA ECMO at North Cypress

37

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS MANAGERS

Twila Burlew Family: Single Mother of 2 Girls, Justis (19) and
Liberty (4) (yes I plead temporary insanity on
Manager, Medical Staff the second one lol), 1 dog (Legalos), and 1 cat
(Velcro)
Favorite Color: Teal (Blue-Green) 38
Favorite Quotes: “Treat Others how you want
to be treated” & “You can’t wait for life not to
be hard, to be happy”
Hobbies: Hanging with my family, puzzles,
diamond art paintings, making jewel designs,
and animals
Interesting Fact: I have my own company
making balloon animals and face painting for
birthday parties and different events
Favorite HCA Memory: The physician events
and appreciation dinners are my favorite. I
love mingling and getting to see people out of
the normal day-to-day grind.
HCA Tenure: 10 years—kinda. I actually started
at Houston Northwest Medical Center in 2011
and then it was acquired by HCA in 2017 (the
tenure came with me). I transferred to North
Cypress in October 2021.

PEOPLE

GETTING TO KNOW YOUR HCA SR. TEAM

Junnius Pollard 39

Vice President, Quality

Family: My wife Lya and I are from
Beaumont, TX. We are the parents of
four children Julya (10), twins
Josiah/Jordyn (7) and Jenna (5).
Pets: Kawhi, French Bulldog
Favorite Color: Red
Favorite Quote: “Things turn out best
for people who make the best of the
way things turn out.” ~John Wooden
Hobbies: Working out, reading, and
spending time with family.
Interesting Fact: My first leadership
role in healthcare was for a 25-bed
critical access hospital in Yoakum, Tx.
Favorite HCA Memory: The support
and bonding across our division during
hurricane Harvey
HCA Tenure: 10 years

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEERS

Robert “Bob” Ostrander

Volunteer, Surgical Waiting

Volunteer role: Volunteer in surgical waiting room 40
assisting nurses with patients and families.
Family: Sharon and I have been married for 37
years. We have a 29-year-old daughter named
Julianne.
Favorite color: Blue and/or purple. Not always sure
since I’m partially color blind.
Favorite quote: “Don’t worry be happy” Bobby
McFerrin. Worrying makes you old before your time.
Hobbies: Staying active, yardwork/gardening,
traveling.
Interesting fact: Spent childhood in the suburbs just
40 miles outside New York City. Worked as oil and
gas geoscientist for 40 years.
Favorite HCA memory: Helping/comforting patients
and families before and after surgery.
HCA Tenure: Started March 2018 (4 years).

QUALITY

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North Cypress
performed, on average, compared to other hospitals in the HCA Healthcare System.

Scorecard Ranking Below Goal
At Goal
January 2022 Above Goal

81st out of 186th

111 84 97 89 92 78 79 81
81
67 63
60 60

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan '22

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 41

QUALITY January 2022

Great Catch Award 42

CONGRATULATIONS

Janet Tran

MS3 Charge Nurse

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is
chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates an
exceptional commitment to patient safety.

QUALITY February 2022

Great Catch Award 43

CONGRATULATIONS

Yvette Rocha

MS2 Charge Nurse

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is
chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates an
exceptional commitment to patient safety.

QUALITY

Days Since Last Fall Update

has made 2

200+

Days with NO FALLS!

44

QUALITY

Days Since Last Fall Update

has made

200+ 2

Days with NO FALLS!

45

QUALITY

Leapfrog GKU5708
Hospital
Safety 46
Grade

The Leapfrog Hospital Safety Grade is a composite
score made up of up to 27 national performance
measures of patient safety measures that indicate
how well hospitals protect patients from
preventable errors, injuries and infections.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA Clinical Excellence

Updated ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6
2/2/2022
Number of Days Since Last HAI Event

CLABSI 321 1250 338 62 1032 1010 335 1738

3/18/2021 9/1/2018 3/1/2021 3/23/2021 4/7/2019 4/29/2019 3/04/2021 5/1/2017

CAUTI 384 1250 329 559 261 247 540 1738

1/14/2021 9/1/2018 3/10/2021 7/23/2020 5/17/2021 5/31/2021 8/11/2020 5/1/2017

CDIFF 485 1107 1250 525 290 1094 598 738

10/05/2020 1/22/2019 9/1/2018 8/26/2020 4/18/2021 2/4/2019 6/14/2020 1/26/2020

MRSA 495 741 1250 62 1221 1005 725 1738

9/22/2020 1/23/2020 9/1/2018 5/1/2017 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE HHL5631

2021 Overall Winner INPATIENT WINNER OUTPATIENT WINNER

MS4 CT Scan

48

Jasmen Johnson 49

“Jasmen is a true angel. Just the tone of her voice
showed so much caring and concern. She went above
and beyond by reaching out to the department, her
supervisor, and insurance to make sure my husband
was seen right away and when he was admitted, the
hospital had all that they needed. You just don’t see
this every day. You can tell she is an excellent person
who truly cares.” HCA NC Patient

“Jasmen, thank you for the wonderful customer service
that you continue to provide to our patients, physicians,
and HCA. The outpatient experience starts with
scheduling, and you are doing a fantastic job at
highlighting what an amazing team we have. Great
job!! #CARELIKEFAMILY”

Denise Havens

Manager, Business Development and Scheduling

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

ONLINE REVIEWS

“I’ve been to many hospitals through “From the “Excellent care and professionalism from the nurses and Dr Emmanuel
the years and I have to say that my registration staff Oke. We came here at 2:00 and left at 4:30 discharged My dad had
experience with this hospital is, by to the operating complications from COVID and we decided to come here instead of
far, the best I’ve ever experienced. staff I was treated urgent care. We knew that coming to the emergency is going to be a long
From Pre-Op bloodwork, registration, awesome, I could wait but we came ready Incase he had to be admitted . It became a full
and surgery. I did not encounter not ask for better house quickly after we arrived but they had a good system going and
anyone that was not willing to go out people to take tried to get everyone in for vitals and X-rays to move things along.” Yelp
of their way to make our experience care of me. They Review
pleasant. You guys sure have an
amazing team of health care were super “Lindsay, Zulema, Kristen, Cheryl, and Stephan took great care of me during
professionals. I was extremely friendly and at the my stay on the 4th.” - Press Ganey Review
appreciative of the way everyone
took the time to explain what was same time very “The nurses on the 4th floor were so awesome! If I ever had to stay again,
going on to my daughter, 13. That professional. that’s the floor I would want to stay on!” – Press Ganey Review
surely set her at ease and set a good
tone leading up to her surgery. Those Thank you all for I love this hospital, everyone was great!! *Song - nurse, *Ms. Mary - nurse,
simple acts of empathy are what the wonderful *Rosalie - nurse, *Ms. Jackie - nurse. My doctors - don't remember their
visit.” – Google
make the difference.” .names. *Agnes - she was helping - *Areille. I love ALL of them!!!
– Google Review Review
50
IJW6680