March 2022 CyPress Newsletter

PATIENT EXPERIENCE JBV6273

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

Ambulatory Surgery 119 88% 57 January 2022
Inpatient 53 68% 45 January 2022
Emergency Room 104 49% 7 January 2022
Outpatient 346 78% 22 January 2022

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GROWTH Surgery Volume

Visits All Other Visits OP Surg IP Surg

Total ED Visits

4,425 4,986 194 222 203 179 200 134 160 212 211 215

3,472 3,999 4,077
3,930
2,921 2,504 3,042 3,865 42,,399191 4,762 4,451 4,110 4,029 156 126 175
3,580 3,794 2,531 2,365 2,226 1,978
3,434
2,969
358 357 476 531 472 529 480 494 466 440 514 539 370
1,108 1,767

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan '22 Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan '22

Admissions KFA6712 HCA

Adj Admissions Admissions

1,503 1,391 1,641 1,809 1,760 1,745 1,787 1,675 1,445 1,660 1,758 1,676 1,542 North Cypress

815 741 827 871 874 787 868 862 751 860 845 821 838 Admissions,

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan '22 Visits & Volume

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 52

OPERATIONS LGU6731

HCA North Cypress Average Patient Length of Stay

5.10 Days

January 2022

2021- 2022 Hospital Financials

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan
'21
Actual '22
Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
53

OPERATIONS Launch of Robotic Pulmonary
Procedures (Ion Robot) -
GME Program Suite -
Replacement of Main
Nuclear Medicine Camera Hospital MRI -
Replacement -
Replacement of 1 of 2
3rd Cath Lab Capable of Linear Accelerators
Neuro Intervention - (LINAC) in Radiation
Oncology -
2nd CT added in Main Hospital -
ED Expansion & Privatization
Newly-constructed ENDO & Project -
Radiology departments -
Lobby Refresh -
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
Hospital Updates 54
Hospital Updates

Did you find your ¾ ID throughout the Cy-Press?
Great NEWS! Stop by HR to claim your prize!

55

HUMAN RESOURCES

HCA HH North Cypress – Hope Fund YTD Updates!

19.4% of our employees contribute to the fund (goal is 20%)
$41,990 HCA NC employees contributed YTD in 2021
$29,674 matched by HCA in 2021
41 Grants awarded to HCA North Cypress totaling $110,000

56

HUMAN RESOURCES

Diversity, equity
and inclusion

Our award-winning BRAVE (Bold, Relevant, MAQ6822
Authentic, Valuable and Educational) Conversations
program provides colleagues an opportunity to discuss CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
complex topics in a safe and respectful setting. In 2020,
we debuted a new virtual format which tripled colleague
attendance.

We are committed to expanding our relationships with our
communities by investing $10 million over the next three
years in Historically Black Colleges and Universities
(HBCUs) and Hispanic Serving Institutions (HSIs) across
our footprint starting in 2021.

We’ve been recognized as a military-friendly employer
and military-spouse friendly employer for 10 years, hiring
more than 40,000 veterans, active-duty personnel and
military spouses since 2012.

57

HUMAN RESOURCES

Diversity, Equity & Inclusion Networks

HCA Houston Healthcare • Veterans : Troy Sarver
North Cypress Colleague • Hispanic/Latinx : Liana Larson
• Mind Matters : Brittany Lollis
Network Team Leads • Women’s : Allison Horvitz
• Young Professionals : Ashley Calvin
• Asian : An Dieu
• LGBTQ+ : Karen Bard
• The Voice : Junnius Pollard

58

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HUMAN RESOURCES

Employee Benefits

Direct Debit NOW Available for Colleagues on Leave of Absence Did you add a dependent during annual benefits enrollment?

We are pleased to announce that colleagues on a leave of absence now If you added a dependent to your coverage, you must submit
have a direct debit option available to pay for benefits coverage. This documentation (such as birth certificate or marriage license) to verify he
means they can now submit a payment electronically instead of mailing a or she is eligible for benefits. If you do not complete this process, your
check to BConnected. dependent will not receive coverage.

Here’s what to do: How to Verify Dependents:
• Go to HCAhrAnswers.com Go to HCAhrAnswers.com* and click HCA Rewards
• Click HCA Rewards Click BConnected for instructions
• Click BConnected Click Verify to submit your documents directly from your device to
• Click My Health Benefits BConnected
• Click on More…
• Click Update Payment Information and follow the instructions If you How to Check Status of Dependent Verification:
No need to call! On the BConnected site, click the My Life tab and select
have questions, call BConnected at (800) 566-4114. Track My Newly Added Dependents. If you still have questions, call
BConnected at (800) 566-4114.

*If your facility does not use HCA hrAnswers, go to Atlas Connect
(http://connect.medcity.net) while logged in to the HCA Healthcare
network and click the HCA Benefits and Rewards icon. If your facility also
does not use Atlas Connect, log on to HCArewards.com.

61

HUMAN RESOURCES

Employee Benefits

Take Care… Wellbeing Resources Available! Employee Referral Bonus

Colleagues are encouraged to access the HCA Rewards Wellbeing Hub RN
for resources and tools to support all aspects of their life including: Full Time, 2+ years
experience
Emotional Wellbeing All departments are
Family and Household (including resources for center-based eligible $10,000
and in-home child care)
Financial & Legal RRT/Cath Lab/MT Techs/CT/MRI
Overall Health & Fitness Full Time, 2+ years
Diversity & Inclusion experience
Time Away From Work Eligible $10,000
And more!
Referral program
Log on to HCAhrAnswers.com*, choose HCA Rewards and select the 1st bonus payment of
Wellbeing icon. $2500 at 90 days
$2500 at 6 months
*If Your Facility Does Not Use HCAhrAnswers: Go to Atlas Connect $5000 at 1 year
(https://connect.medcity.net) while logged in to the HCA Healthcare
network and click the HCA Benefits and Rewards icon from the list of HR, Supervisors, and Management
app options. personnel are not eligible for
employee referral bonuses
62

Cafeteria Menu

63

CAFE 1 HOURS CAFE 2 HOURS

Café Monday – Friday Monday – Friday
Hours of 6:30 a.m. – 6:30 p.m. 6:30 a.m. – 3:30 p.m.
Operation
Saturday – Sunday Saturday – Sunday
64 7:00 a.m. – 5:30 p.m. CLOSED

Extended Hours by Request!

CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

February 28th – March 4th 2022 Hours: Monday-Friday
Breakfast: 7:00 a.m. – 9:00 a.m.
Lunch: 11:00 a.m. – 2:00 p.m.
Menu items subject to change
Tuesday Wednesday Thursday Friday
Monday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Blackened Chicken Cajun Chicken Chick-Fil-A Beef Fried Steak Mahi Mahi w/ Pineapple Sauce
w/ Lemon Butter Sauce Sausage Jambalaya Smothered Chicken w/ Gravy
Sliced Turkey Breast Potato Wedges Pan-Seared Sea Bass Cajun Shrimp
Mashed Potatoes Red Beans & Rice Garlic Roasted Potatoes Dirty Rice Steamed Rice
Steamed Broccoli Collard Greens Braised Cabbage
Corn - O - Brien Honey Carrots

Action Station Action Station Action Station Action Station Action Station
Salmon Salad Popcorn Shrimp Po-Boy Penne Sandwiches SW Salad Shrimp Po-Boy
Italian or Turkey

Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Chicken Poblano Chicken & Sausage Gumbo Vegetable Soup Italian Wedding Seafood Gumbo

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers

Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar
Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day
Meatball Sub Pulled Pork Grilled Cheese French Dip Italian Beef

65 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

March 7th – March 11th 2022 Hours: Monday-Friday
Breakfast: 7:00 a.m. – 9:00 a.m.
Lunch: 11:00 a.m. – 2:00 p.m.
Menu items subject to change
Tuesday Wednesday Thursday Friday
Monday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Stuffed Chicken w/ Alfredo Sauce Spaghetti and Meatballs Chick-Fil-A Beef Medallions Lemon Herb Chicken
Herb Chicken Breast
Pot Roast w/ Gravy w/ Marinara Sauce Shrimp Etouffee Roasted New Potatoes Grilled Fish
Broccoli Grilled Pork Chops Steamed Rice Sautéed Carrots Rice and Peas
Braised Cabbage
Penne Pasta Garlic Bread Steamed Cauliflower
Green Beans

Action Station Action Station Action Station Action Station Action Station
Ranch Turkey Bacon Wraps Fish Taco w/ Sauce Beef Stir Fry Pita Bread Sandwiches Meatball Sub Sandwiches
Soup of the Day: Chicken & Vegetables
Soup of the Day: Soup of the Day: Soup of the Day:
Chicken Noodle Minestrone Vegetable Lentil Soup of the Day: Beef Vegetable
Texas Chili

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers

Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar
Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day
Ruben Sandwich Club Sandwich Monte Cristo Sandwich BLT BLT

66 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

March 14th – March 18th 2022 Hours: Monday-Friday
Breakfast: 7:00 a.m. – 9:00 a.m.
Lunch: 11:00 a.m. – 2:00 p.m.
Menu items subject to change
Tuesday Wednesday Thursday Friday
Monday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Beef Ravioli w/ Tuscan Chicken w/ Sauce Chick-Fil-A Corn Beef Fish
Sundried Tomato Sauce Teriyaki Beef & Broccoli
Sliced Grilled Sirloin Beef Medallions Sheppard's Pie Spaghetti & Meatballs
with Grilled Onions Steamed Rice Scalloped Potatoes Cabbage Mashed Potatoes
Glazed Carrots Roasted Vegetables Potatoes Broccoli
Sweet Corn

Action Station Action Station Action Station Action Station Action Station
Philly Cheesesteak Taco Salad Pasta Station Penne Press Italian Nachos

Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Vegetable Soup Corn Chowder Broccoli & Cheese Minestrone Beef and Vegetables

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers

Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar
Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day
Ruben Club Monte Cristo BLT Penni Press

67 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

March 21st – March 25th 2022 Hours: Monday-Friday
Breakfast: 7:00 a.m. – 9:00 a.m.
Lunch: 11:00 a.m. – 2:00 p.m.
Menu items subject to change
Tuesday Wednesday Thursday Friday
Monday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Chicken w/ Gravy Beef Fried Steaks w/ Gravy Chick-Fil-A Shrimp Alfredo Fish
BBQ Ribs
Beef Lasagna Sliced Turkey Baked Beans Meatloaf w/ Grilled Sausage
Rice Pilaf Sliced Carrots Green Beans Sundried Tomato Sauce Vegetable Medley
Mashed Potatoes Scalloped Potatoes
Sautéed Zucchini Penne
Broccoli

Action Station Action Station Action Station Action Station Action Station
SW Chicken Salad Shrimp/Beef Stir Fry Ruben Sandwich French Dip Loaded Baked Potatoes

Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Tortilla Cream of Asparagus Chicken & Rice Beef & Barley Chicken Noodle

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers

Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar
Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day
Chicken Club Torta SW Chicken Wrap Jersey Sub Penni Press

68 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

March 28th – April 1st 2022 Hours: Monday-Friday
Breakfast: 7:00 a.m. – 9:00 a.m.
Lunch: 11:00 a.m. – 2:00 p.m.
Menu items subject to change
Tuesday Wednesday Thursday Friday
Monday

Cypress Line: Cypress Line: Cypress Line: Cypress Line: Cypress Line:
Salisbury Steak w/ Gravy Beef Lasagna Chick-Fil-A Mango Cranberry Veal Chop Fish
BBQ Ribs
Chicken Cordon Blu Airline Chicken Breast Baked Beans Chicken Fried Chicken Asian Pork
Rice Pilaf w/ Caper Sauce Green Beans w/ white gravy Fried Rice
Sliced Carrots Braised Bok Choy
Sautéed Zucchini Mashed Potatoes Vegetable Quinoa
Mashed Potatoes

Action Station Action Station Action Station Action Station Action Station
Chef Salad Fajita Bar Cobb Salad Shrimp Po-Boy Stir-Fry

Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day: Soup of the Day:
Baked Potato Italian Vegetable Vegetable Lentil Burrito California Asian Pho

Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go Grill Station Grab & Go
Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders Wings, Tenders

Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers Hamburgers and Cheeseburgers

Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar Hand Crafted Sandwich Bar
Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day Sandwich of the Day
Chicken Club Torta SW Chicken Wrap Jersey Sub Penni Press

69 | HCA Houston North Cypress Monthly Newsletter CONFIDENTIAL – Contains proprietary information.
Not intended for external distribution.

Birthdays

70

Annual Requirement Friendly Reminder!

During your birthday month, ALL employees are required to complete an Annual Health Screen Packet.
Please take the necessary steps to complete your screening by visiting HR.
Please ensure all your license and certifications are updated.

HR encourages all employees to call HR Answers after upload to verify.

71

Fidelia Olabode 03/01 Derick Jones 03/05 Aubrey Smith 03/09
Trang Pham 03/01 Jaden Wani 03/05 Michael Vasquez 03/09
Elsa Mireles 03/01 Sarbieh Kargou 03/05 Christian Gabriel 03/10
Pauline Meuth 03/01 John Rosaldo 03/06 Tiffaney 03/10
Cassey Okoro 03/02 Lorna Roque 03/06 Baxter 03/10
Jeleeka Marsh 03/02 Jacqueline Christopherson 03/06 Leo Tan 03/11
Carmen Ulloa 03/02 Hailey Hartshorn 03/07 Sharon 03/12
Meghan Mehl 03/03 La'Theisheia Spears 03/07 Ernestina Gonzalez 03/13
Oleta Miller 03/03 Katherine Winans 03/07 Gabriele Gonzalez 03/13
Cynthia 03/03 Insun Lee 03/08 Kamal 03/13
Natalie Gilreath 03/03 Diego Riascos 03/08 Crystal Fuhring 03/14
Vandagriff 03/04 Long Huynh 03/09 Keith Pathak 03/14
Thu 03/04 Chiemena Ohiri 03/09 Mary Jordan 03/15
Roxanne Nguyen 03/04 Wendy Becerra 03/09 Merritt 03/15
Miriam De La Rosa 03/05 Michael Evenbly 03/09 Tyler Case 03/16
Paulette Barron Sanchez Chance Bradford
Barlow
Stowers Taylor Munguia

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 72

Priyanka Patel 03/16 Marion Beckley 03/24 Courtney Fellers 03/29
Patricia Franco 03/17 Katherine Okechukwu Agha 03/24 Lisa Thompson 03/30
Laura Avery 03/17 03/25 Mary 03/30
Kevin Goff Jr 03/19 Nayar Waqar 03/25 Provost 03/30
Avalos 03/19 Sajini Reji 03/25 Melanie Howell 03/30
Ana Berrios-Padilla 03/20 Ghazala Rizvi 03/25 Meghan Mullen 03/31
Rolando Hendry 03/20 Jose 03/25 Victoria Hammer
De Guzman 03/20 Dan Alvarado 03/26
Jeff Havens 03/21 Jennifer Le 03/26
Maricel Collins 03/21 Janice 03/26
Denise Smith 03/21 Charles Alvarado 03/27
Chanel Deeb 03/22 Juan Eveline 03/27
Athena Oates 03/22 Evelyn 03/28
Courtney Holland 03/23 Melika Mcgranahan 03/28
Damon Mondragon 03/23 Dulce Gonzalez 03/29
Annette April Wright
Cindy Razavi

Berumen Oropeza
Bell

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 73