&
A MESSAGE FROM OUR CEO
Thank you for allowing UMC to play a role in your health care. Please rest assured that UMC’s world-class team will provide
you with Nevada’s highest level of care. In addition to highly specialized treatment from leading clinicians, we also
focus on offering a concierge level of service to our patients and their family members. While you are here, please never
hesitate to ask us for help. Our 4,000 team members are here for you, and we will do everything in our power to ensure you
have the best possible experience at UMC.
I encourage you to take a moment to read through this detailed Patient Information & Visitor Guide, which contains
a wide range of valuable information, including details about UMC’s exclusive services, your rights as a patient and a
number of other important topics. If you have any questions about this guide, our team would be more than happy to sit
down with you and provide answers.
As our community’s hospital and a statewide leader in academic medicine, we take tremendous pride in offering expertly
trained health care professionals supported by the latest breakthroughs in medical technology. Your health is our top
priority, and we look forward to caring for you.
Sincerely,
Mason VanHouweling
UMC CEO
WE SURVIVED BECAUSE OF UMC
Nothing could stop Eddie from enjoying life, not even a near-fatal flesh-eating bacteria. Eddie’s courage, determination and the care he could only receive I SURVIVED
BECAUSE OF UMC
aTetvheNeneimvriadpBIdeaaScE—stUCsoaenRAgnlyatVUihBnISiu.mVrVEnEfllayCDOdinaimFgrei3rUC5leeMfanenteCeetr,dsgthoaaovtetceNlhorEiisnmVegAaDthoAcis’htShpaeOenNlccvLeaiYsnt.LodHElelVeivEaewLn.adIRsThoRbinsAroUhpuMaagdjAahmbtCeoEaeNvsenTbErrRe1idcN5ian0EmgVmAeniDelaeAans’rStihnoOifseNUrnLMnYooCrB.t,hUTwehRrheNnebACreurAirztRnhoEsentCathrEaahNtuoTdmmEoRaemtwienhaaemten,dhahegiaswinnasestcchkluipagpneedodcdfhdreossm,tewbneeshrueirneaddbblheyetaocodbureoldwtrwseyaatldekrdi—vaetr.I SURVIVED BECAUSE OF
I SURVIVED BECAUSE OF The UMC Trauma Center was ready for Andrew to come
through the doors when his luck ran out. Back home after two
tours of duty in Afghanistan, Andrew went out for a hamburger
late one night and fell asleep at the wheel, crashing into a
fence post, which went right through him. First responders
assumed he was dead until they saw him texting his wife
that he had been in a crash. EMS crews sawed Andrew away
from the fence, but the fence post was still lodged inside his
mouth, literally in one end of his head and out the other. Just
moments after the crash he was transported to UMC Trauma
where an entire team of specialists were already waiting for
UMC by pediatric burn specialists. Andy Linn fell asleep at the wheel and drove head-first into a fence post. This could have been an un-survivable injury,Eddie, a high school coach and athlete, UMC TRAUMA IS HOPE him. UMC is always ready. Surgeons, physicians and nurses
yet, Andrew lived to share his story because of UMC.was used to being in peak condition. So umcsn.com carefully sawed a smooth edge off the pole and delicately
Ron had been on a morning bike ride near his northern Arizona home when he slid it out of Andrew. This could have been an un-survivable
was clipped from behind by a drowsy driver. The impact sent him flying 35 feet, Vladimir leaned too close to the candle. That’s the last thing he knew before his injury. Yet, Andrew lived to share his story of all that is
possible because of UMC.
NEVADA’S ONLY LEVEL I TRAUMA CENTER
when he wasn’t feeling well and went to and shattered his pelvis. He was brought over 150 miles to UMC, where the pajamas became an inferno. The burns that dominated his neck and chest
UMC Foundation, a nonprofit 501(c)3 charitable organization, generates private financial and communitythe doctor, he was shocked that a spot on
trauma team, against huge odds, ensured he could walk—even ride—again. were able to be treated right here, by pediatric burn specialists at Lions Burn Care
Only UMC can provide the highest level of care in the region, making UMC one Center, under the watchful eyes of his family. Only UMC can provide the highest
of our most vital resources. level of care in Nevada, which makes UMC one of Nevada’s most vital resources.
his leg was actually a deadly flesh-eating
partnership assets to support UMC’s extraordinary level of care. UMC is a community resource you hope you will neverbacteria. He was transported to the UMC
Lions Burn and Wound Care Center at
knowing are for you the
– but you can rest easyUMC, where high doses of blood pressure
UMC TRAUMA IS HOPEneed
we here if unthinkable happens. DONATE NOW at umcsn.com.
medication kept his heart and brain alive umcsn.com
hlweahgsisleninedwoocrpdtroeorrsstthoamestapicvuset,ahhtieesd’slihfbeisa. cTakormTudwmOasictyGsha,nE.ncEhToddmiHsdEiRe, WE SHINE. TOGETHER, WE SHINE.
umcsn.com
UMC | University Medical Center2 family and coaching once again. And
none of it would be possible at any other
Nevada hospital, making UMC one of
our most vital resources.
Table of Contents
5 About Us UMC Through the Years 7
11 Patient Rights Upon Arrival 15
18 Accommodations Patient Services 20
24 Your Health Patient Information 29
33 Primary and Quick Care
Guía de
Español
39 Guía de Español
UMC | University Medical Center 3
4 UMC | University Medical Center
About us
MISSION AND VISION STATEMENT:
Mission: To serve our community by providing patient-centered care in a
fiscally responsible and learning-focused environment.
Vision: To be the premier academic health center.
Values: Compassion, Accountability, Integrity and Respect
Hospital Pledge:
We pledge to:
X Coordinate your care
X Explain your care and treatment
X Listen to your questions or concerns
X Ask if you have safety concerns and take steps to address them
X Ask about your pain often and keep you as comfortable as possible
X Check your identification before any medication, treatment or procedure
X Label all lab samples in your presence
X Clean our hands before and after any care is provided
We ask you or a loved one to:
X Ask questions (make notes to discuss with your doctor or nurse)
X Speak up if you are concerned about a test, procedure or medicine
X Check the information on your ID bracelet for accuracy
X Be clear and complete about your medical history, including current medications
X Clean your hands often and remind your visitors to do the same
X Appoint one spokesperson who will serve as a liaison between the physician and other
family members
X Remind us if we do not carry out our pledge to you Manage your appointments
Schedule your next appointment or
.view details of your past and upcoming
appointments.
Get connected Visit your doctor online. Available
Schedule your appointments orSveeiea hwealthdcaeretparovilidserowfithyouot huavring for iOS...
to your health. past and upcoming appointmetno gtosi.n to the clinic.
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athnrdoucgohmUmMuCnoicnantNVceeoioemwcmmwyoteor.enuitrtwsrhaweistiutinyhltgisnofaodnuradyasryp.ohduornodeocccatolltroo’sr.lretter. Android
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online without having to visit theCocmlimniucn.icate with ...as well as
Get answers to medical questioyGneostuanwrswdietorhsctootomure.dticpal qhuoestniones wtitahogut Android
or unnecessary appointments. phone tag or unnecessary appointments.
Access your test results. No morePawy baililtsinonglinfoer a phone
call or letter. View your results anAcdcessyaondupary dyouor ccoptaoysra’nsd bills
from home.
comments within days. .
Pay bills online. Access and payRyeqouuerstcporepsacryipstiaonndrefbillisll.s
Send a refill request for any of your
from home. refillable medications.
MyChart® is a registered trademark of Epic Systems Corporation
Access via the web at: umconnect.umcsn.com
SCHEDULE APPOINTMENTS • REFILL PRESCRIPTIONS • ACCESS RESULTS • ASK QUESTIONS For the mobile app: ITC-2017-0001
1) Go to the App store (iOS) or Google Play (Android)
Manage My Health 2) Download Epic MyChart
3) Put in your zip code
SCHEDULE APPOINTMENTS • REFILL PRESCRIPTIONS • ACCESS RESULTS • ASK QUESTIONS 4) Select UMConnect
UMC | University Medical Center 5
6 UMC | University Medical Center
UMC Through the Years
UMC has been caring for Southern Nevada since 1931, back when we were a small
one-room hospital with one nurse and one physician. Since then, we have grown to
become the most sophisticated hospital in Nevada, providing the highest level of
care in the Silver State.
UMC is home to Nevada’s:
X ONLY Level I Trauma Center
X ONLY Designated Pediatric Trauma Center
X ONLY Burn Care Center
X ONLY Transplant Center
X ONLY Children’s Hospital of its Kind
TRAUMA CENTER
The UMC Trauma Center, the ONLY Level I Trauma Center in Nevada, provides life-saving care
from expertly trained trauma surgeons, critical care surgeons and specialists available in-house,
around the clock. UMC’s Trauma Center has a survivability rate of 96%, including patients who
arrived with less than a 1% chance to live.
UMC CENTER FOR
TRANSPLANTATION
UMC is home to the ONLY Transplant Center in Nevada, offering kidney transplants close to
home. For more information about the transplant process, please call 702-383-2224.
UMC LIONS BURN
CARE CENTER
The UMC Lions Burn Care Center is one of only a small number of burn centers nationwide to
be verified by the American Burn Association and the Committee on Trauma of the American
College of Surgeons, offering inpatient and outpatient burn care from expertly trained burn
surgeons.
CARDIOLOGY
AND STROKE CENTER
The UMC Cardiology and Stroke Center offers a world-class team of medical professionals who
work tirelessly to save and improve the lives of community members. The hospital’s highly skilled
cardiac care team offers a wide range of innovative procedures, cutting-edge technology and
groundbreaking research while maintaining a commitment to providing highly specialized care
and positive medical outcomes.
UMC | University Medical Center 7
8 UMC | University Medical Center
Your Team of Physicians
Even though all doctors, students and hospital staff are required to wear identification
badges, it is OK for you and your family to ask members of the health care team who they
are, what their job is and how you can contact them. Some doctors may hand you a
business card that you can keep for later.
Doctors work together as a team and talk to each other every day about your treatment
plans and care. Here are descriptions of your physician team members:
Intern - A doctor Resident - A doctor Fellow - A doctor Attending - A doctor
who has completed who has completed who has completed who has completed
medical school and is medical school and medical school, medical training. This
now in the first year of internship but is still in residency and is person is in charge of
training training training for a specialty your overall care and
supervises the interns
and residents.
In the hospital, you may be seen by different attending physicians who work together. They
collaborate to ensure you receive the same plan of care. Your attending physician may
be your regular doctor, a surgeon or a specialist such as a neurologist or cardiologist. You
may also have a hospitalist as your main doctor. These doctors specialize in the care of
hospitalized patients (adults and children).
Consultant - A doctor Medical Student - A
specializing in certain student studying to
conditions who may become a doctor
provide special under the supervision
knowledge about your of an intern, resident,
medical condition. fellow, attending or
consultant.
When the care team completes a shift, another care team with different doctors will care
for you. This way, there are always doctors in the hospital 24 hours a day to care for you and
respond to your medical needs.
Interns, residents and students spend a month at a time working in different areas of the
hospital. While the team may change, our incomparable care will remain consistent.
UMC | University Medical Center 9
10 UMC | University Medical Center
Patient Rights
We believe that patients who understand and participate in their treatment achieve better
results. Please take a moment and familiarize yourself with your rights and responsibilities as a
patient.
AS A PATIENT, YOU HAVE THE RIGHT TO:
You Have the Right to Quality Care.
You have the right to:
X Have your family and primary physician notified of your admission.
X Quality, professional medical care as indicated and appropriate for your problems, without regard
to race, color, disability (including AIDS-related conditions), gender, age, cultural, economic,
educational or religious background, or disease, or the source of payment for your care.
X Have a thorough assessment of your needs, including the areas of age, culture, economic, spiritual,
educational, gender, linguistics and physical needs.
X Comfort, including involvement in your pain management.
X Consultation (or second opinion) on your medical condition at your own request and expense.
X Expect to be oriented to the physical surroundings and the hospital’s rules and regulations.
X Expect reasonable continuity of care, to be informed of any continuing health care requirements,
discharge instructions and appointments after discharge and to be informed of physicians available
for such care.
X Formulate advance directives and have staff and practitioners comply with those directives.
X Be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion or
retaliation.
X Receive care in a safe environment, free from all forms of abuse, neglect, harassment and/or
exploitation.
Respect, Dignity and Concern.
You have the right to:
X Be treated in a considerate, respectful manner, with recognition of your personal dignity.
X Be listened to when you have a question or desire more information.
X Expect to receive an appropriate and reasonable response for requests for services you may make.
X Expect that your individuality will be respected.
X Refuse to talk with or see anyone not officially connected with the hospital, including visitors, “Not For
Publication”(NFP) or a “Do Not Disturb” (DND) on your phone.
X Receive an explanation of the need to be transferred to another facility and of the alternatives
available.
X Have access to people from the outside by means of visitors’ phone calls and mail, unless it is
determined by your physician to compromise your well-being.
“You have the right to get the
”best health care.
Patient Rights
UMC | University Medical Center 11
Information.
You have the right to:
X Obtain complete and current information from the practitioner in charge of your case concerning
diagnosis, plan for treatment and prognosis. The information should be given to you in a way that
you can understand. If it is not medically advisable to give that information directly to you, the
patient, the information will be made available to an appropriate person on your behalf.
X Have an interpreter available if English is not your primary language and you feel the need to have
an interpreter.
X Know the name and professional qualifications of anyone directly connected with your care. You
can expect all personnel to wear their UMC identification name badges. You also have the right
to obtain information as to the existence of any professional relationships between the hospital (or
individuals who are treating you) and any other institutions or individuals.
X Know your rights and responsibilities as a patient as well as the hospital’s policies regarding the
conduct of you and your visitors. You also have the right to know the mechanism for the initiation,
review and the resolution of any complaints you may have.
X Information and explanation concerning your hospital bill, regardless of your method of payment, as
well as information and help with obtaining financial aid (if indicated) for the payment of that bill.
X Request and receive a Notice of Privacy Practices at any time.
X Request access to your medical information with our Health Information Management Department.
Informed Consent.
You have the right to:
X Be reasonably informed and participate in decisions concerning your health care. Before
the start of any non-emergency procedure and/or treatment, you have the right to receive
information from the physician that is necessary to give informed consent. This information
should not be limited to the specific procedure and/or treatment, and must include a
description of significant risks involved, the probability of success and the probable duration of
incapacitation. You also have the right to ask about medical and/or significant alternatives for
care and treatment.
X Refuse treatment to the extent permissible by law and to be informed of the medical
consequences of this action.
X Leave the hospital even if your doctors advise against it, unless you have certain infections
that may influence the health of others, or if you are incapable of maintaining your own safety
(as defined by law). If you decide to leave before the doctors advise, the hospital will not be
responsible for any harm this may cause you.
X Choose the physicians or other clinicians who will be providing care or treatment, as well as
have information about them.
X Be advised of any training program for students, research, data gathering, or experimentation,
and the right to refuse to take part in such program. Because this is a teaching hospital, you
may come across doctors, nurses and other health professionals in training. We believe that the
presence of students adds to the quality of care. Nevertheless, you have the right to have a full
explanation of any such program before you agree to let students participate in your care.
“ ”You have the right to choose
your physicians.
12 UMC | University Medical Center
Confidentiality and Privacy.
You have the right to:
X Confidentiality of all communications and records relating to your medical care. All medical
records and communications are restricted to the people directly involved in your treatment or
the monitoring of its quality, unless you or an authorized representative gives written permission
for the release of information.
X Every consideration of privacy concerning your own medical care program. In the clinic and
the hospital, case discussions, consultations, examinations and treatments should be conducted
with every attempt at privacy and with discretion. Those persons not directly involved in your
care must have written permission to be present.
As a patient, you have the responsibility to:
X Provide to the best of your knowledge information regarding past illnesses, hospitalizations,
medicine and other matters relating to your health or well-being.
X Notify hospital personnel of significant changes in your condition that may not be obvious to
staff.
X Give full cooperation in your planned care.
X Follow hospital rules affecting patient care and conduct.
X Be considerate of the rights of other patients and hospital personnel.
X Notify the hospital of any desire to not have visitors or calls or the desire to be on Not For
Publication (NFP) or Do Not Disturb (DND) status.
X Provide accurate financial information and to be prompt about any questions you may have
concerning your bill and its payment. Please notify the hospital of address changes that occur
after your admission.
X Be open and honest with us about your ability to follow the instructions you receive concerning
your health. Let us know immediately if you do not understand them or if you feel that you
cannot follow the instructions.
As a patient, you also have the right to:
X Lodge a grievance with your health care provider or facility.
X Lodge a grievance, regardless of using the hospital’s grievance process, with the Office of the
Governor – Bureau for Hospital Patients or The Joint Commission – Office of Quality Monitoring.
STATE OF NEVADA, OFFICE OF THE GOVERNOR
Consumer Health Assistance Bureau for Hospital Patients , 555 E. Washington Ave., Suite 4800, Las Vegas, NV
89101 | Phone: 702-486-3587 or 888-333-1597, Fax: 702-486-3586 | Email: [email protected]
THE JOINT COMMISSION
Visit jointcommission.org to access the Patient Safety event link. Fax: 630-792-5636, Office of Quality and
Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
State of Nevada - Bureau of Healthcare Quality and Compliance:
Phone (South Maryland Parkway office) 702-486-6515, Fax: 702-486-6520, Email: [email protected]
If you have any concerns about patient care or safety, please ask to speak with the Unit Manager, a Patient
Experience Coordinator or the On-Duty Administrator (after hours).
UMC will not discriminate on the basis of race, color, religion, sex, age, national origin, disability status, sexual
orientation, or gender identity or expression in rendering services to patients. UMC supports health care
equality, providing inclusive care to all who need us.
UMC | University Medical Center 13
14 UMC | University Medical Center
Upon Arrival
PATIENT AND VISITOR PARKING
Patients and visitors may park in the lot located off of Tonopah Drive (between Charleston
Boulevard and Wellness Way) or in one of the parking lots in front of the main entrance, off of
Charleston Boulevard. For a map, please see Page 59.
Metered parking is also available. However, UMC is not responsible for meter fees or for tickets
resulting from unpaid meters. Vehicles may be towed at the owner’s expense if left parked
in areas designated as “No Parking.” Patients and visitors may contact UMC Public Safety at
extension 1810 for an escort to their vehicle after dark.
IMPORTANT NOTE:
Never leave valuables visible in your vehicle, and please be sure to lock your car. If you are
admitted to the hospital for an extended stay and have to leave your vehicle in one of our
parking lots, please notify Public Safety of the make, model and license number of your vehicle.
VISITATION GUIDELINES
Visitors are an important part of the healing process, and we encourage family and friends
to visit patients during their hospital stays. Some departments may have additional visitation
guidelines, so please check with your nurse if you have any questions. For the well-being of our
patients, visitors are asked to please observe the following guidelines:
Visiting hours vary by unit.
Please check with your nurse
for unit-specific guidelines.
X Patients will be limited to two visitors at one time. All others are kindly asked to relax in a waiting area.
X As a patient, you may identify a liaison who will generally be able to visit at any time during your
hospital stay (24 hours a day, seven days a week). The liaison is someone who normally provides
you with significant physical, psychological or emotional support. Examples of a liaison might
include a close family member, spouse, partner or best friend. Children under the age of 14 must be
accompanied and supervised by an adult (other than a patient) and may not be left unattended in
waiting rooms or other public areas.
UMC | University Medical Center 15
Visitation and Communicable Diseases:
UMC reserves the right to limit visitation by any person with a communicable disease who might
potentially spread the disease to patients, staff or other visitors. Likewise, UMC reserves the right to
limit visitation of any patient with a communicable disease that could potentially be hazardous
to the welfare of the public at large. All visitors will be instructed in and are required to adhere to
infection control and isolation procedures.
PATIENT DIRECTORY SERVICE
During admission, you will be asked if you would like to participate in our patient directory. By
participating in the directory, you will be able to receive visitors, flowers, cards and phone calls.
If you do not want to participate in our patient directory, you have two options.
X Ask to use a password to limit your visitors and phone calls to only those people whom you
have given
the password.
X Activate the Not for Publication (NFP) feature on your account. This prevents anyone from
obtaining any information about you during your stay, including even knowing that you are in
the hospital. If you place an NFP status on your accounts, you will not receive visitors, flowers,
phone calls or other directory services. All requests for directory restrictions must be made in
writing. Please notify your caregiver.
16 UMC | University Medical Center
UMC | University Medical Center 17
Accommodations
TELEPHONES
Bedside telephones are available in every patient room and can be used to call both inside and
outside of the hospital.
X To call a department within the hospital, dial the four-digit extension.
X To make a local call outside of the hospital, dial “9” and then the number.
X Long-distance calls can be placed as “collect” calls or they can be charged to your home phone/
calling card. Dial “0” for operator assistance.
Callers may reach your room by calling the hospital operator and asking for your room number. To reach
the operator from outside of the hospital, dial 702-383-2000. To limit who may contact you during your
hospital stay, please see “Patient Directory Service” on Page 16.
TELEVISIONS
Please be considerate of other patients by keeping TV volume low and turning off your TV at bedtime.
PATIENT EDUCATION CHANNEL
Patient Education programming (UMC Channel 17) covers a wide spectrum of health care topics,
including, but not limited to: heart disease, diabetes, high blood pressure, arthritis, cancer, asthma,
smoking cessation, parenting and health/wellness. This channel helps increase patients’ and their
families’ awareness of medical issues and treatment options. Additional health care information is
available at www.gehealthcare.com/education/patient_channel
GIFT SHOP / FLOWERS
The Gift Shop, located in the main lobby, offers gifts, flowers, magazines, snacks, toys, cards and more.
Hours of Operation: Monday – Friday: 7:00 a.m. – 8:00 p.m. and Saturday & Sunday: 8:00 a.m. – 7:00 p.m.
Café @ UMC
Breakfast, lunch and dinner services are available at the Café @ UMC to our visitors every day of the
week. Selections include hot entrees, a full-service grill, a self-service soup and salad bar; and a wide
selection of snacks and sweets. The Café @ UMC also offers a full-service Starbucks coffee bar.
Important Note: To ensure your proper nutritional needs are met, patients are asked to contact their
Nutrition Assistant or nurse for meal options. Patients visiting the cafeteria will be kindly asked to return to
their medical unit for meal service.
Meal Serving Periods:
Breakfast: 6:30 a.m. – 10:30 a.m.
Lunch/Dinner: 11:00 a.m. – 7:00 p.m.
Nights: 12:30 a.m. – 3:00 a.m.
AUTOMATIC TELLER MACHINE (ATM)
An ATM is located in the main lobby near the Admitting Department.
VENDING MACHINES
Vending machines are available 24 hours a day. A variety of machines can be found in an alcove
directly across from the main entrance on the first floor of the seven-story tower. Proceeds from the sales
benefit the Nevada Bureau of Services to the Blind and Visually Impaired.
18 UMC | University Medical Center
UMC | University Medical Center 19
Patient Services
YOUR HEALTH CARE TEAM:
PHYSICIANS
At UMC, you are likely to have a team of doctors involved in your care. Your attending physician will
be in charge, issue all orders for your treatment, determine necessary tests to diagnose your condition,
prescribe all medications and determine your readiness for discharge.
Consultations may be requested from a group of physicians in a particular specialty. Resident physicians
and medical students may also tend to your care. The attention of this well-rounded team enhances
your care and contributes to the education of future physicians.
NURSES
Your nursing team may include Registered Nurses (RNs), Nurse Practitioners (NP), Case Managers and
Nursing Assistants, among others. Registered Nurses work with physicians to develop care plans for
patients. Our teams of nurses provide physical care, health education and emotional support. If you
have concerns related to your care or treatment, please inform your nurse as soon as possible or ask to
speak with the department manager.
MEDICAL EMERGENCY RESPONSE TEAM (MERT)
Visitors are often the first to notice changes in a patient’s condition. Please inform the nurse right away
if you notice any changes in your loved one’s condition. The nurse will assess and initiate appropriate
actions, which may include activating the MERT for further evaluation.
The MERT is a group of specialized health care practitioners promoting the health and safety of patients.
The team is activated whenever a patient experiences an unexpected change in mental status, blood
pressure, heart rate or rhythm, or breathing. This mobile team will respond to the patient’s bedside to
evaluate and initiate treatment as needed and decide if the patient needs to be moved to a higher
level of care. The MERT members consult with physicians and other health care providers to ensure the
best possible care.
DIETITIANS
The hospital’s team of registered dietitians works closely with your doctors and nurses to ensure you
receive proper nutrition during your stay. Through a vast menu of wholesome foods, the team can
accommodate your specific needs, including kosher and vegetarian meals.
Our “Catering to You” program is designed specifically to support your health, quality of life and the
recovery process during your hospitalization. Your Catering Associate will come to your room to greet you
and help with your daily menu selections. For an additional charge, guest trays are available for visitors
who wish to dine with you. Please ask your Catering Associate or nurse for assistance.
SOCIAL SERVICES
Social Workers are available to assist patients and families with comprehensive discharge planning.
Discharge planning services include arranging for home nursing, home equipment, home infusion,
homemakers, nursing facility placement and other community referrals based on your health care needs.
If you require assistance, ask your nurse to request a social worker to visit you.
ACCOMMODATIONS
20 UMC | University Medical Center
CASE MANAGEMENT CARE COORDINATION
Case Management is an essential component of the health care delivery and financial system.
As clinical coordinators, case managers proactively monitor your plan of care and assist to
remove barriers that prevent you from transitioning from the hospital to home, a nursing facility
or rehabilitation.
Case Managers also provide utilization review services by discussing your care progression and
coordinating care with your insurance company. Additionally, case managers will assist patients
and families in understanding disease processes and facilitating discharge planning. If you
require assistance, ask your nurse to request a case manager to visit you.
RESPIRATORY/SPEECH SERVICES
Respiratory therapists work alongside physicians to provide ventilator management, airway
assistance and deliver inhaled medications. Speech Therapists perform diagnostic tests and
provide techniques to enhance swallowing, language and communication. These highly trained
specialists aid the health care team in developing a plan of care for patients of all ages.
PATIENT EXPERIENCE DEPARTMENT
The Patient Experience Department can help you with questions, concerns or needs that you
may have regarding your stay in the hospital and can be reached at 702-383-2376, Monday –
Friday 8:00 a.m. – 5:00 p.m. Nurse managers are available after hours to address your questions,
concerns or needs.
REFLECTION ROOM
This room is open 24 hours a day for private prayer and meditation. The Reflection Room is
located near the Day Surgery waiting area toward the south end of the hospital’s first floor.
Chaplains are available to provide spiritual assistance and other support services. To arrange a
visit or request a cleric of a particular faith, please call the Chaplain’s office at 702-383-2434.
INTERPRETATION SERVICES
To arrange for a foreign language interpreter, speak with your nurse or the Interpreter’s Office
directly at 702-207-8255. Additionally, certified sign language interpreters are available for all
hearing-impaired patients to assist with communication between physicians, hospital staff and
patients. Please notify your nurse if you require this service.
UMC | University Medical Center 21
ETHICS COMMITTEE
UMC has established an Ethics Committee for the purpose of resolving conflicts in the areas of
life-supporting, life-sustaining and life-enhancing care. You may request a committee meeting by
contacting the Medical Staff Department during normal business hours at 702-383-2603, or the On-
Duty Administrator at 702-383-2000 after normal business hours.
MEDICAL RECORDS
To acquire a copy of your medical records, please complete an Authorization for Release of
Medical Records and forward the completed request to us, in person, by mail or fax.
Health Information Management Department UMC of Southern Nevada:
1800 W. Charleston Blvd.
Las Vegas, NV 89102
Office: 702-383-2255
Fax: 702-383-2012
Hours of operation:
Monday – Friday, 8:00 a.m. – 6:00 p.m.
The form must be completely filled out, signed and dated by the patient or legal representative.
Please allow a minimum of 10 business days for processing. You will be charged (60 cents per page)
for copies for personal use or for insurance purposes.
BIRTH CERTIFICATE PROCESS
After your baby is born, you will be contacted by the Birth Certificate staff, who will have a worksheet
you will need to complete in order to receive your baby’s birth certificate from the State of Nevada.
You will be asked to validate the information on the worksheet before the request for the birth
certificate is filed. Once the request has been filed, you will need to contact the State of Nevada for
the birth certificate and to make any changes.
VOLUNTEER SERVICES
Our volunteers can help our patients feel better simply with a kind smile and friendly interaction. You
never realize whose life you may touch, just when they need you the most. The secret to volunteering
is that you will most likely be rewarded more than the patients you serve!
Volunteering at UMC is an opportunity to learn from world-renowned physicians and highly skilled
nurses. Whether you are considering a career in medicine or finishing up a career of your own, we
always have plenty of room for smiling faces willing to give back to our community!
Learn more about our program and apply at umcsn.com. Click the Home button, then Volunteers or
call 702-383-2388.
22 UMC | University Medical Center
“Protecting the health of
our patients, families and
staff, UMC is pleased to be a
”tobacco-free campus
UMC | University Medical Center 23
Your Health
TOBACCO-FREE POLICY
UMC is a tobacco-free campus, creating a healthier environment not only on our campus, but
in our community. It is the policy of this hospital to promote the health, well-being, and safety of our
patients, visitors and employees while on the hospital campus.
Tobacco is a proven health and safety hazard, both to the tobacco user and nonsmokers who
are exposed to secondhand smoke, carrying very serious health risks. It has been proven to be the
leading cause of preventable death in the United States and is inconsistent with our health care
mission.
This policy applies to all hospital staff, vendors, contractors, patients, visitors and other guests within
the boundaries of UMC’s hospital property.
Tobacco use refers to the use of any tobacco products, including chewing and smokeless tobacco
products.
Patients will be advised by a nurse or physician regarding cessation counseling, nicotine
replacement therapy and the policy. Patients who insist on using tobacco products may be asked to
leave the hospital grounds.
If you have any questions about the tobacco policy or cessation counseling, please contact your
care provider.
FALL PREVENTION
Falls in the hospital are easily preventable, and you can help avoid unintended falls and injuries by
taking a few simple steps:
X Know your medications
X Get to know your environment
X Know your limits
X Ask for help
X Go over this checklist with your nurse:
❏ I know where all the light switches and call/emergency buttons are in my room.
❏ I was informed where all of my personal items are stored or placed.
❏ I have been given non-skid socks, and I know that I should wear them at all times.
❏ I have an IV access and may need to use the bathroom more often than usual.
❏ I know that a bedpan, urinal or bedside commode is available for me to use.
❏ I will avoid quick or sudden movements to prevent dizziness.
X Reasons why I should not get out of bed without calling a nurse for assistance:
❏ Medications may make me dizzy or sleepy.
❏ Muscle weakness may make it difficult to move around on my own.
❏ I use a cane, walker or wheelchair at home.
Please call your nurse at any time if you need help.
24 UMC | University Medical Center
CONDITION H (HELP)
Condition H empowers patients and families to call for help, in case of an emergency or
when a patient is unable to get the attention of a health care provider.
Dial 5 to call for help
X If there is a serious change in the patient’s condition that family members or visitors feel is not
being addressed by the patient’s health care team.
X If after speaking with a member of the health care team (e.g. nurses, physicians) you continue to
have serious concerns about how care is being given, managed or planned.
X If there is a noted change in the patient’s condition that is not being recognized by the caregiver,
or the patient does not receive attention deemed appropriate by the family. The operator will
immediately activate a “Condition H,” during which a team of medical professionals are alerted
and will arrive in the room to assess the situation.
Should I call Condition H for service problem?
Condition H is only for serious changes to the patient’s health conditions. Non-health-related
concerns should be brought to the attention of your nurse or by using the hospital’s phone to call our
Service Response Center at extension 7999.
EMERGENCY RESPONSE/FIRE PUBLIC SAFETY
For any emergency, 24 hours a day, If you or your family needs a Public
please dial “0” for the operator and Safety Officer (Security), you can
state your location and the nature inform your nurse or contact Public
of the emergency. If you hear a fire Safety directly at extension 1810.
alarm, please stay where you are.
Fire drills are sometimes conducted
to keep staff members skilled in fire
safety and to test the alarm system.
If there is a fire, staff members will
direct you to safety. Evacuation
maps are posted in corridors to help
you find the nearest exits from
the building.
OXYGEN LEAVING THE UNIT
Special regulations are in effect in There may be times when you may
areas where patients are receiving want to leave your room or nursing
oxygen. Electrically operated unit for reasons other than testing
equipment and aerosol products or interventions. For your safety, we
are not permitted in these areas. ask that you check with your nurse
before leaving.
oxygen
UMC | University Medical Center 25
Patients with the following conditions will not be allowed to leave the unit for any reason other
than testing and/or interventions:
X Telemetry and/or other continuous monitoring devices
X Suicide precaution orders
X Behavioral/psychological problems
X Children or adolescents
X Patients utilizing PCA pumps
X Patients receiving blood or blood products
X Any patient in a critical care unit
X Patients deemed high-risk for falls
X Patients in isolation
X Patients receiving special interventions (e.g. chest tubes, oxygen, etc.)
Additionally, any patient who is deemed as “unsafe to leave the unit unattended” will need approval
to do so. The patient’s nurse will consult with the physician to determine the appropriateness of the
patient’s request.
WHEELCHAIRS
Please keep in mind that getting in and out of a wheelchair without assistance may be hazardous. For
your safety and the safety of others, please ask for help from a member of the hospital staff when using
a wheelchair.
PERSONAL ELECTRICAL EQUIPMENT
All personal electrical equipment must be inspected by the Engineering Department. If you have an
electrical device, such as a razor or radio, please inform your nurse so the device can be inspected. The
hospital is not responsible for any damage to or loss of equipment.
BLOOD MANAGEMENT
Blood Management is the appropriate use of blood and the strategies used to reduce or avoid the
need for blood transfusions. A reduction in blood transfusions has been linked with improved patient
outcomes, including faster recovery times, potential reduction in post-operative infection rates and less
exposure to emerging viruses and infections.
Blood management is necessary for the following reasons:
X Conserves a precious community resource
X Can improve patient outcomes
X Less exposure to emerging viruses and other blood-borne diseases
X Faster recovery time
X May reduce the risk of hospital-acquired complications and infections
X Minimal storage time of blood
A blood transfusion may be necessary if your body cannot produce blood quickly enough as a result of
significant blood loss, blood cell destruction from specific complications or from decreased blood cell
production. Ask your doctor to explain the risks and benefits of receiving a transfusion and your options
so you can make a choice that’s right for you.
26 UMC | University Medical Center
HEALTH-CARE-ASSOCIATED INFECTIONS
UMC consistently strives to provide quality infection prevention through patient care activities,
education and surveillance. Health-care-associated infections are infections occurring during
the course of receiving medical care, and they are caused by a wide variety of common, and
sometimes unusual, bacteria and other organisms. Some patients are admitted to the hospital due
to an infection; the same high-quality care is provided to these patients to help cure the infection
and prevent it from spreading to other patients.
For a patient, an Infection may result in:
X A longer stay in the hospital | A secondary illness | A slower recovery
Why infections occur
X Some patients in the hospital are at risk for acquiring infections because they are very sick
or have had operations. Patients are at greater risk of getting infections if they have certain
underlying conditions, such as: a compromised immune system from diseases such as
HIV/AIDS or cancer, have diabetes, are morbidly obese, smoke, take illegal drugs or drink
alcoholic beverages in excess.
There are several things you can do to reduce your risk of health-care-
associated infections before being admitted to the hospital:
X Stop smoking
X Make sure you and your family understand the importance of hand hygiene for anyone entering
a patient’s room and/or touching the patient
X Follow any preoperative instructions given to you by your physician to prevent infection
UMC has many protocols in place to prevent health-care-associated
infections. These preventative measures include:
X Excellent hand hygiene measures by all who enter your hospital room (either soap and water or
alcohol sanitizer)
X Hospital staff and/or visitors follow posted isolation precautions
X Request that invasive lines such as IVs, central lines, urinary catheters be removed as soon as
safely possible
X Protocols to prevent the possibility of infection from external devices required for your care, such
as central lines and urinary catheters
Preventing health-care-associated infections is EVERYONE’S responsibility:
X Follow any postoperative and discharge instructions, including taking antibiotics as directed
If you have acquired an infection despite these protocols, there will be extra measures taken to
assist your recovery during your stay in the hospital. These protocols and procedures will depend
on the type of infection you have and how it is spread. If you do get a health care-associated
infection, information about the type of infection and the treatment you need will be discussed
with you by your health care providers. If you have questions, please contact your nurse or doctor.
For more information about health-care-associated infections, please visit:
www.umcsn.com or www.cdc.gov/HAI/stateplans/statehai-plans/nv.html
If you feel that you have acquired a health-care-associated Infection, please contact:
Nevada State Health Division:
Infection Prevention and Control Department | 775-684-5911 | http://health.nv.gov/HCQC.htm
UMC | University Medical Center 27
Wash In, Wash Out. Every Time.
OFFICIAL HEALTHCARE PROVIDER FOR THE TEAM
Patient Information
ADVANCE DIRECTIVES
What kind of medical care would you want if you were too ill or hurt to express your wishes? Advance
directives are legal documents. There are also documents that can be used to appoint someone to
make decisions for you if you cannot do so yourself. You can say “yes” to treatment you want and “no” to
treatment you do not want.
Types of advance directives in Nevada are:
X Durable Power of Attorney for Health Care
X Declaration
X Do-Not-Resuscitate Order
X Physician Order for Life-Sustaining Treatment
More information regarding advance directives can be found at http://dhcfp.nv.gov. Patients executing
advance directives while admitted to the hospital must have the attending physician complete a Physician
Order for Life-Sustaining Treatment (POLST) prior to having the advance directive witnessed by a provider of
health care.
LOST AND FOUND
The Public Safety Department operates a Lost and Found in the Public Safety Office. Please call
702-383-1810 for information and assistance.
PHOTOGRAPHY
Photographs of a patient are only allowed with the written consent of the patient or his or her legal
representative/guardian. All photographs will be taken in accordance with UMC’s policies and procedures
and cannot interfere with patient care, exploit the patient, and/or infringe on the patient’s privacy or the
privacy of others.
UMC, in its sole discretion, reserves the right to disallow or stop the taking of such photographs at any time.
The Public Relations Department will be called once a request to take a patient’s photograph is received
and will obtain the necessary consent.
ORGAN DONATION
It is UMC’s responsibility to inquire if you have an
organ/tissue donor card. You and/or your family have the
right to choose to donate or not to donate organs/tissue.
This decision will in no way affect your care. If you have
other questions or wish to complete a donor card, please
call Nevada Donor Network, Inc. at 702-796-9600.
COMPLAINTS ON PRIVACY PRACTICES
You can file a complaint with UMC’s Privacy Office or to the Secretary of Health and Human Services if you
believe your privacy rights have been violated. To file a complaint with us, put your complaint in writing and
address it to our Privacy Officer at:
UMC:
1800 W. Charleston Boulevard, Las Vegas, NV, 89102.
You may contact our Privacy Officer at 702-383-3854 for further information about the complaint process.
UMC | University Medical Center 29
30 UMC | University Medical Center
GUEST WIRELESS NETWORK
UMC is pleased to provide our patients and visitors with guest wireless services during their time at
UMC. Use of the UMC Guest Wireless Network is at your own risk. The UMC Guest Wireless Network
is NOT SECURE. It is highly suggested you use caution when transmitting sensitive information.
All users of the UMC Guest Wireless Network must comply with all local, state, federal, and
international laws and regulations. Use of the UMC Guest Wireless Network will serve as evidence
of your acceptance of the UMC Guest Wireless Network Terms and Conditions.
UMC is not liable for any costs or damages arising, either directly or indirectly, from your use of
the UMC Guest Wireless Network or the Internet. There is no guarantee that you will be able
to establish a connection, and UMC cannot/does not guarantee Internet speed or quality of
connection.
UNDERSTANDING YOUR BILL
Your bill from UMC will include tests and procedures that were ordered by your doctor, room
charges and nursing care charges. Please keep in mind that you may receive separate bills from
each of the doctors who cared for you during your stay. If you have any questions, please call
the phone number listed on the bill.
BILLING QUESTIONS
For further information, please inquire by calling either our Eligibility Financial Service Office at
702-383-2320/2754 or our Customer Service Office (for billing questions) at 702-383-2347.
WHERE TO PAY YOUR BILL
For your convenience, UMC offers three locations where you can pay your hospital bill. You can
also utilize the online payment system at www.umcsn.com
1. The Cashier Desk (inside Main Admitting at UMC), Hours: 7 a.m. – 5:30 p.m.
2. The Business Office (901 Rancho Lane, Suite #100), Hours: 7:30 a.m. – 4 p.m.
3. Customer Service (Fourth floor of Trauma Building at UMC) 702-383-2347,
Hours: 7 a.m. – 4 p.m.
PATIENT EXPERIENCE SURVEY
After you leave UMC, you may receive a survey in the mail from a company named Press
Ganey. Please take a few minutes to complete the survey. Your feedback is important to us and
helps us to better serve all of our patients.
UMC | University Medical Center 31
32 UMC | University Medical Center
After Care Services
QUICK AND PRIMARY CARE
UMC offers convenient Quick Care and Primary Care locations across the valley. Serving as your
gateway to the highest level of care in Nevada at UMC, Quick Cares are available for your urgent
care needs. Log on to umcsn.com/quickcare to find a location near you.
UMC’s Primary Care offices offer your own personalized physician to work with on your journey to
better health. Call 702-383-CARE to schedule an appointment.
Typical Quick Care hours: Monday – Sunday, 8:00 a.m. – 8:00 p.m.
Primary Care hours: Monday – Friday, 7:00 a.m. – 6:00 p.m.,
except Southern Highlands, 8:00 a.m – 6:00 p.m.
**By Appointment Only**
Blue Diamond Quick Care: 4760 Blue Diamond Road 702-383-2300
Centennial Hills Primary Care: 5785 Centennial Center Blvd. 702-383-2273
Centennial Hills Quick Care: 5785 Centennial Center Blvd. 702-383-6270
Enterprise Quick Care: 1700 Wheeler Peak Drive. 702-383-2565
Nellis Primary Care: 61 & 63 N. Nellis Blvd. 702-383-2273
Nellis Quick Care: 61 & 63 N. Nellis Blvd. 702-383-6240
Peccole Ranch Primary Care: 702-383-2273
Peccole Ranch Quick Care: 9320 W. Sahara Ave. 702-383-3850
Rancho Quick Care: 4231 & 4233 N. Rancho Drive 702-383-3800
Southern Highlands Primary Care: 11860 Southern Highlands Parkway 702-383-2273
Spring Valley Primary Care: 702-383-2273
Spring Valley Quick Care: 4180 S. Rainbow Blvd., Suite 810 702-383-3645
Summerlin Primary Care: 702-383-2273
Summerlin Quick Care: 2031 N. Buffalo Drive 702-383-3750
Sunset Primary Care: 702-383-2273
Sunset Quick Care: 525 Marks St. Henderson, NV 702-383-6210
UMC Wellness Center: 701 Shadow Lane, Suite 200 702-383-2691
UMC | University Medical Center 33
UMC PHYSICIAN CONNECT
If you are looking for a specialist, UMC offers a physician referral service. This service is free of
charge and serves as a helpful tool when looking for a doctor close to home and practicing at
UMC. You can contact Physician Referral at 702-383-2060.
REHABILITATION
Your health care team may decide that a discharge to the home setting will be more beneficial to you
along with the continuation of your rehabilitation needs on an outpatient basis. For your convenience,
these services are also provided through our Outpatient Rehabilitation Department, which you can
contact at 702-383-2239.
WORKERS COMPENSATION
UMC offers post-Quick Care and Emergency Room follow-up for workers compensation claims.
Same-day appointments and walk-ins are welcome. Lab and radiology testing are available at one
convenient location, the Enterprise Clinic located at 1700 Wheeler Peak Drive. You can contact the
Enterprise location at 702-383-3660.
OCCUPATIONAL MEDICINE
Our Occupational Medicine Clinic offers pre-employment physicals for all employers. Our services
include stress testing treadmills, bikes and stair master, pulmonary function testing, physical examination,
EKG testing, audiology testing, vaccinations, lab and radiology testing. All tests are done at one
location, 1700 Wheeler Peak Drive, for your convenience. You can contact the clinic at 702-383-2565.
OUT PATIENT IV INFUSION
This clinic is designed for patients who have been diagnosed with an infection by Infectious Disease
Specialists to continue with IV antibiotic infusion therapy in the Outpatient Infusion Clinic. The IV infusion
arrangements are made by Social Services and the admitting department upon discharge. The Infusion
Clinic staff is dedicated to providing patients with safe and effective outpatient IV therapy. Weekly
monitoring of lab results and IV line care are provided to patients enrolled in the program.
OUTPATIENT LABORATORY
When your physician orders outpatient laboratory work, you may go to the outpatient laboratory at
UMC, where blood or other samples can be collected. Your physician should give you a completed
Outpatient Laboratory Order Form, which will include the name of the test(s) ordered, diagnosis and
the doctor’s signature. This information is required before blood samples for laboratory tests can be
obtained. Phone: 702-383-2568. 7 a.m. – 5 p.m., Monday – Friday.
HEALTHY LIVING INSTITUTE at UMC | 702-383-7353
UMC is committed to the health and well-being of our community. Through the Healthy Living Institute at
UMC, we offer many opportunities for the community to participate in wellness education and activities.
There is something for everyone.
SENIOR CELEBRATIONS
Senior Celebrations celebrates adults 50 years and better! Educational opportunities on health-related
topics, health screenings and activities are included in the Healthy Living Institute at UMC calendar.
CLASSES AND EVENTS:
UMC sponsors and participates in community events to promote health and wellness among community
members. Call 702-383-SELF to sign up today. In addition, UMC offers classes on a variety of health-
related topics. Classes are open to the public and most are free. All that we ask it that you call 702-383-
SELF to reserve your space so we have enough materials for everyone
CAR SEAT INSPECTIONS:
The Healthy Living Institute at UMC is proud to offer free car seat education and inspections from
certified technicians. Please call 702-383-SELF for more information and to schedule your personal
educational session and inspection.
34 UMC | University Medical Center
General Information: 0 or 702-383-2000 Information Desk: 702-383-2317
Admitting: 702-383-2322 Interpretation Services: 702-207-8255
Billing (Customer Service): 702-383-2347 Medical Records: 702-383-2228
Ext. 7999
Birth Registry: 702-383-2594 Service Response Center: (see page 27)
702-383-2671
Chaplain: 702-383-2434 Social Work/Discharge
Planning: 702-383-2486
Condition H: Help Dial 5 5 TDD (Hearing
Impaired Phones): 702-383-1810
Eligibility Financial Services: 702-383-2320/2350 Public Safety/Lost
and Found: 702-383-2388
Gift Shop: 702-383-2338
Volunteer Services:
HOSPITAL ADDRESS AND CONTACT INFORMATION
UMC: Connect with UMC Online:
1800 W. Charleston Blvd. Learn more about our facilities, our services and find
Las Vegas, Nevada 89102 extensive information on health-related topics by visiting
our websites and social media pages:
Websites:
umcsn.com and chnv.org Social Media:
Facebook: @UMCSN, @CHNVatUMC and @UMCTrauma
Twitter and Instagram: @UMCSN
UMC | University Medical Center 35
KNOW WHEN ANTIBIOTICS WORK:
A GUIDE TO ANTIBIOTIC STEWARDSHIP
INFORMATION FOR PATIENTS & FAMILY
Did you know?
X Antibiotics are the most important weapon we have to fight life-threatening bacterial
infections and should only be used when necessary.
X Antibiotic resistance is one of the world’s most serious public health threats.
X Antibiotics cause one out of five emergency department visits for drug-related side effects.
X Clostridium difficile (C. diff) is a type of bacteria that can cause severe, life-threatening diarrhea.
This infection can happen to anybody, but often happens in elderly patients who have had both
recent medical care and antibiotic therapy
The Risks of Antibiotic Use
X Many patients are prescribed antibiotics when they may not be needed. This causes some bacteria
to become resistant to the antibiotic.
X Overuse of antibiotics can kill “good” germs that protect against infection. This can lead to life-
threatening diarrhea caused by a germ called Clostridium difficile, also known as C. diff.
Antibiotic Stewardship
X The more antibiotics used today, the less likely they will still work in the future. Therefore, health care
providers and pharmacists around the world are working to use antibiotics responsibly. This is called
antibiotic stewardship.
X The goals of antibiotic stewardship are to choose the right antibiotic for the right length of time.
X Antibiotic stewardship programs are designed to:
X Make sure every patient gets the most benefit from antibiotics
X Reduce the risk of allergic reactions and side effects
X Help save antibiotics for the future
What You Can Do:
Reduce the Risks of Antibiotic Use
X Become an antibiotic steward. Do not take or ask for antibiotic for colds or other viruses. They have
no effect on viruses.
X Take antibiotics exactly how your health care provider tells you.
X Tell your health care provider if you have been on antibiotics within a few months and now have
severe diarrhea.
Reduce the Need for Antibiotics
X Wash your hands often, especially after using the bathroom and before eating.
X Make sure all doctors, nurses and other health care providers wash their hands before and after
caring for you.
X Stay up to date with vaccines to protect yourself and others with whom you’re in contact.
36 UMC | University Medical Center
Antibiotic Resistance:
A Serious Public Health concern
Antibiotic resistance occurs when bacteria change in a way that stops antibiotics from working.
Some bacteria are now resistant to all available antibiotics, making them very dangerous.
Causes of antibiotic resistance:
X Over-prescribing of antibiotics
X Not taking antibiotics as prescribed
X Lack of proper and frequent hand washing
X Antibiotics used in animals
ANTIBIOTICS AREN’T ALWAYS THE ANSWER.
The Facts:
When a patient needs antibiotics, the benefits outweigh the risks of side effects or antibiotic resistance. When
antibiotics aren’t needed, they won’t help you, and the side effects could still hurt you. Common side effects
of antibiotics can include rash, dizziness, nausea, diarrhea, or yeast infections. More serious side effects include
Clostridium difficile infection (also called C. difficile or C. diff), which causes diarrhea that can lead to severe colon
damage and death. People can also have severe and life-threatening allergic reactions. Antibiotics do not work
on viruses, such as colds and flu, or runny noses, even if the mucus is thick, yellow, or green. Antibiotics are only
needed for treating certain infections caused by bacteria. Antibiotics also won’t help for some common bacterial
infections, including most cases of bronchitis, many sinus infections, and some ear infections. Taking antibiotics
creates resistant bacteria. Antibiotic resistance occurs when bacteria no longer respond to the drugs designed to
kill them. Each year in the United States, at least 2 million people get infected with antibiotic-resistant bacteria. At
least 23,000 people die as a result. If you need antibiotics, take them exactly as prescribed. Talk with your doctor
if you have any questions about your antibiotics, or if you develop any side effects, especially diarrhea, since that
could be a C. difficile (C. diff) infection, which needs to be treated.
Frequently asked questions
X How do I know if I have a viral or bacterial infection?
Ask your health care provider what to do next for diagnosis and treatment. Remember, colds are
caused by viruses and should not be treated with antibiotics.
X Won’t an antibiotic make me feel better quicker so I can get back to work when I get a cold or
the flu?
No. Antibiotics do not work for a viral illness. They will not help you feel better sooner. Ask your
health care provider what else you can do to treat your symptoms.
X If mucus from the nose changes from clear to yellow or green, does that mean I need an
antibiotic?
No. Yellow or green mucus does not mean that you have a bacterial infection. It is normal for
mucus to get thick and change color when you have a viral illness.
Additional Information
For more information about antibiotic stewardship, please visit:
CDC “Get Smart About Antibiotics Week”website: cdc.gov/getsmart/week | NPS Medicinewise
Antibiotic Campaign website: nps.org.au/jointhefight
UMC | University Medical Center 37
38 UMC | University Medical Center
Acerca de nosotros
DECLARACIÓN DE LA MISIÓN Y LA VISIÓN
Misión: Servir a nuestra comunidad proporcionando atención centrada en el paciente en un
entorno fiscalmente responsable y enfocado en el aprendizaje.
Visión: Ser el principal centro académico de salud.
Valores: Compasión, responsabilidad, integridad y respeto.
Compromiso del hospital:
Nos comprometemos a:
X Coordinar su atención
X Explicar su atención y tratamiento
X Escuchar sus preguntas o inquietudes
X Preguntar si tiene inquietudes sobre la seguridad y tomar las medidas para tratarlas
X Preguntar con frecuencia si siente dolor y mantenerle lo más cómodo posible
X Verificar su identificación antes de administrar cualquier medicamento, tratamiento o
procedimiento
X Etiquetar todas las muestras de laboratorio en su presencia
X Lavarnos las manos antes y después de brindar cualquier atención
Le pedimos a usted o a su ser querido lo siguiente:
X Haga preguntas (tome notas para analizarlas con su médico o enfermera)
X Hable si tiene inquietudes acerca de un examen, procedimiento o medicamento
X Verifique que la información en su brazalete de identificación sea la correcta
X Proporcione información clara y completa para la historia clínica, incluidos los medicamentos
administrados actualmente
X Lávese las manos con frecuencia y pídale a sus visitas hacer lo mismo
X Designe a un vocero que servirá como enlace entre el médico y los otros familiares
X Háganos saber si no llevamos a cabo nuestro compromiso con usted
UMC a través de los años
UMC ha estado cuidando el sur de Nevada desde 1931, cuando éramos un hospital pequeño de una
habitación con una enfermera y un médico. Desde entonces, hemos crecido hasta convertirnos en el
hospital más sofisticado de Nevada, brindando el más alto nivel de atención en Silver State.
En Nevada, UMC es la morada del:
X ÚNICO Centro de Traumatología de Nivel I
X ÚNICO Centro de Traumatología Pediátrica Designado
X ÚNICO Centro de Atención de Quemaduras
X ÚNICO Centro de Trasplantes
X ÚNICO Hospital de Niños de su tipo
UMC | University Medical Center 39
CENTRO DE TRAUMATOLOGÍA
El Centro de Traumatología de UMC, el ÚNICO Centro de Traumatología de Nivel I en Nevada,
brinda atención de emergencia a través de cirujanos especializados en traumatología,
cirujanos de cuidados críticos y especialistas disponibles internamente, durante todo el día.
El Centro de Traumatología de UMC tiene una tasa de supervivencia del 96 %, incluidos los
pacientes que llegaron con menos del 1 % de probabilidad de vida.
CENTRO DE TRASPLANTES DE UMC
UMC es la morada del ÚNICO Centro de Trasplantes en Nevada, ofreciendo trasplantes de riñón
cerca de casa. Para obtener más información sobre el proceso de trasplante, llame al 702-383-2224.
CENTRO DE ATENCIÓN DE QUEMADURAS DE UMC LIONS
El Centro de Atención de Quemaduras de UMC Lions es uno de los pocos centros de atención de
quemaduras en todo el país verificados por American Burn Association (Asociación Americana
de Quemaduras) y Committee on Trauma of the American College of Surgeons (Comité de
Traumatología del Colegio Americano de Cirujanos), ofreciendo atención de quemaduras para
pacientes hospitalizados y ambulatorios a través de cirujanos especializados en quemaduras.
CENTRO DE CARDIOLOGÍA Y APOPLEJÍA
El Centro de Cardiología y Apoplejía de UMC ofrece un equipo de profesionales médicos de clase
mundial que trabajan incansablemente para salvar y mejorar las vidas de los miembros de la comunidad.
El equipo de atención cardiaca altamente calificado del hospital ofrece una amplia gama de
procedimientos innovadores, tecnología de vanguardia e investigación innovadora, al mismo tiempo que
mantiene el compromiso de brindar atención altamente especializada y resultados médicos positivos.
40 UMC | University Medical Center
Su equipo de médicos
Si bien todos los médicos, estudiantes y personal del hospital deben llevar una credencial de
identificación, usted y su familia pueden preguntar a los miembros del equipo de atención médica
quiénes son, cuál es su trabajo y cómo pueden comunicarse con ellos. Algunos médicos pueden
entregarle una tarjeta de presentación que puede guardarla para más adelante.
Los médicos trabajan juntos como equipo y conversan todos los días acerca de sus planes de tratamiento y
atención. A continuación, se muestran las descripciones de los miembros de su equipo médico:
Interno - Un médico Residente - Un médico Residente de Tratante - Un médico
que ha completado que ha completado la especialidad - Un que ha completado
la escuela de escuela de medicina y médico que ha la formación médica.
medicina y ahora el internado, pero aún completado la Esta persona está a
está en el primer año está en capacitación. escuela de medicina, cargo de su cuidado
de capacitación. la residencia y se general y supervisa
capacita para una a los internos y
especialidad. residentes.
En el hospital, es posible que le examinen diferentes médicos tratantes que trabajan juntos.
Ellos colaboran para garantizar que usted reciba el mismo plan de atención. Su médico
tratante puede ser su médico habitual, un cirujano o un especialista, como un neurólogo o
un cardiólogo. Es posible que también tenga un hospitalista como su médico principal. Estos
médicos se especializan en la atención de pacientes hospitalizados (adultos y niños).
Especialista - Un médico Estudiante de medicina Cuando el equipo de atención completa un turno, otro
que se especializa - Un estudiante que equipo de atención con diferentes médicos le atenderá.
en ciertas afecciones estudia para convertirse De esta manera, siempre hay médicos en el hospital las 24
que puede brindarle en médico bajo la horas del día para atenderle y responder a sus necesidades
información especial supervisión de un interno, médicas.
sobre su afección residente, residente de
médica. especialidad, tratante o Los internos, residentes y estudiantes pasan un mes a la vez
especialista. trabajando en diferentes áreas del hospital. Si bien el equipo
puede cambiar, nuestra atención incomparable seguirá
siendo la misma.
Derechos del paciente
Creemos que los pacientes que entienden y participan en su tratamiento obtienen mejores
resultados. Tómese un momento y familiarícese con sus derechos y responsabilidades como paciente.
EN SU CALIDAD DE PACIENTE, USTED TIENE EL DERECHO A:
Usted tiene el derecho a recibir una atención de calidad.
Usted tiene el derecho a:
Hacer que su familia y su médico de atención primaria sean informados acerca de su ingreso.
X Recibir atención médica de calidad y profesional según lo indicado y apropiada para tratar sus
problemas, sin distinción de raza, color, discapacidad (incluidas las afecciones relacionadas con el
SIDA), género, edad, antecedentes culturales, económicos, educativos o religiosos, o enfermedad,
o la fuente de pago para su atención.
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X Tener una evaluación exhaustiva de sus necesidades, incluidas las áreas relacionadas con la edad, cultura,
economía, espiritualidad, educación, género, lingüística y necesidades físicas.
X Tener comodidad, incluida la participación en el control del dolor.
X Tener una consulta (o una segunda opinión) sobre su afección médica por su propia cuenta y riesgo.
X Esperar recibir orientación sobre el entorno físico y las normas y regulaciones del hospital.
X Esperar una continuidad razonable de la atención, ser informado de cualquier requisito de atención médica
continua, las instrucciones del alta y las citas posteriores al alta y ser informado de los médicos disponibles
para dicha atención.
X Formular directivas anticipadas y hacer que el personal y los profesionales cumplan con dichas directivas.
X Estar libre de cualquier forma de aislamiento o encierro como medio de conveniencia, castigo, coacción o
represalia.
X Recibir atención en un entorno seguro, libre de cualquier forma de abuso, negligencia, acoso o explotación.
Respeto, dignidad e interés.
Usted tiene el derecho a:
X Ser tratado de manera considerada, respetuosa y con reconocimiento de su dignidad personal.
X Ser escuchado cuando tenga una pregunta o desee más información.
X Esperar recibir una respuesta adecuada y razonable para las solicitudes de servicios que pueda realizar.
X Esperar que se respete su individualidad.
X Negarse a hablar o ver a cualquier persona que no esté oficialmente relacionada con el hospital, incluidas las
visitas, “No disponible para publicación” (NFP, por sus siglas en inglés) o “No molestar” (DND, por sus siglas en
inglés) en su teléfono.
X Recibir una explicación de la necesidad de ser transferido a otro centro y de las alternativas disponibles.
X Tener acceso a personas del exterior por medio de llamadas telefónicas y correos de las visitas, a menos que
su médico determine que puede comprometer su bienestar.
“ ”Usted tiene el derecho a recibir la mejor atención médica.
Información.
Usted tiene el derecho a:
X Obtener información completa y actualizada del profesional a cargo de su caso en relación
con el diagnóstico, el plan de tratamiento y el pronóstico. La información debe brindársele de
una manera que usted pueda entenderla. Si no es médicamente recomendable brindarle dicha
información directamente a usted, el paciente, la información se pondrá a disposición de una
persona apropiada en su nombre.
X Tener un intérprete disponible si el inglés no es su idioma primario y siente la necesidad de tener un
intérprete.
X Conocer el nombre y las calificaciones profesionales de cualquier persona directamente
relacionada con su atención. Usted puede esperar que todo el personal lleve sus credenciales
de identificación de UMC. También tiene el derecho a obtener información sobre la existencia de
cualquier relación profesional entre el hospital (o las personas que le atienden) y cualquier otra
institución o persona.
X Conocer sus derechos y responsabilidades como paciente, así como las políticas del hospital con
respecto a la conducta de usted y sus visitas. También tiene el derecho a conocer el mecanismo
para la iniciación, revisión y resolución de cualquier queja que pueda tener.
X Recibir información y una explicación sobre su factura del hospital, independientemente de su
método de pago, así como información y ayuda para obtener ayuda financiera (de ser necesario)
para el pago de dicha factura.
X Solicitar y recibir un Aviso de Prácticas de Privacidad en cualquier momento.
X Solicitar el acceso a su información médica con nuestro Departamento de Administración de
Información de Salud.
42 UMC | University Medical Center
Consentimiento informado.
Usted tiene el derecho a:
X Estar razonablemente informado y participar en las decisiones relacionadas con su atención médica. Antes del
inicio de cualquier procedimiento o tratamiento que no sea de emergencia, usted tiene el derecho a recibir la
información del médico que sea necesaria para dar su consentimiento informado. Esta información no debe
limitarse al procedimiento o tratamiento específico, y debe incluir una descripción de los riesgos significativos
involucrados, la probabilidad de éxito y la duración probable de la incapacidad. También tiene el derecho a
preguntar acerca de alternativas médicas o significativas para la atención y el tratamiento.
X Rechazar el tratamiento en la medida en que lo permita la ley y ser informado de las consecuencias médicas
de esta acción.
X Abandonar el hospital incluso si sus médicos lo desaconsejan, a menos que tenga ciertas infecciones que
puedan afectar la salud de otras personas o si es incapaz de mantener su propia seguridad (según lo defina la
ley). Si decide irse antes de que los médicos lo aconsejen, el hospital no será responsable de los daños que esto
pueda causarle.
X Escoger a los médicos u otros profesionales clínicos que brindarán el tratamiento o la atención, así como tener
información sobre ellos.
X Ser informado sobre cualquier programa de capacitación para estudiantes, investigación, recopilación de
datos o experimentación, y el derecho a negarse a participar en dicho programa. Debido a que este es un
hospital de enseñanza, es posible que se encuentre con médicos, enfermeras y otros profesionales de la salud
en capacitación. Creemos que la presencia de estudiantes realza la calidad de la atención. Sin embargo,
tiene el derecho a recibir una explicación completa de cualquiera de estos programas antes de aceptar que
los estudiantes participen en su atención.
“ ”Usted tiene el derecho de elegir a sus médicos
Confidencialidad y privacidad.
Usted tiene el derecho a:
X La confidencialidad de todas las comunicaciones y registros relacionados con su atención médica. Todos
los registros médicos y las comunicaciones están restringidos a las personas directamente involucradas en
su tratamiento o al monitoreo de su calidad, a menos que usted o un representante autorizado otorguen un
permiso por escrito para la divulgación de la información.
X Cada consideración de privacidad con respecto a su propio programa de atención médica. En la clínica y
en el hospital, los análisis de casos, las consultas, los exámenes y los tratamientos deben llevarse a cabo con
todo intento en privacidad y con discreción. Aquellas personas que no estén directamente involucradas en su
atención deben tener un permiso por escrito para estar presentes.
En su calidad de paciente, usted tiene la responsabilidad de:
X Proporcionar, según su leal saber y entender, información acerca de enfermedades pasadas, hospitalizaciones,
medicamentos y otros asuntos relacionados con su salud o bienestar.
X Informar al personal del hospital sobre cambios significativos en su afección que pueden no ser obvios para el
personal.
X Brindar una cooperación total en la atención planificada.
X Seguir las normas del hospital que afectan la atención y la conducta del paciente.
X Ser considerado con los derechos de otros pacientes y del personal del hospital.
X Informar al hospital sobre cualquier deseo de no recibir visitas o llamadas, o el deseo de estar en el estado No
disponible para publicación (NFP) o No molestar (DND).
X Proporcionar información financiera exacta y ser preciso sobre cualquier pregunta que pueda tener con
respecto a su factura y el pago de la misma. Informe al hospital sobre los cambios de dirección que ocurran
después de su ingreso.
X Ser abierto y honesto con nosotros acerca de su capacidad para seguir las instrucciones que recibe con
respecto a su salud. Infórmenos de inmediato si no las entiende o si cree que no puede seguir las instrucciones.
UMC | University Medical Center 43
En su calidad de paciente, usted también tiene el derecho a:
X Presentar un reclamo ante su centro o proveedor de atención médica.
X Presentar un reclamo, independientemente del uso del proceso de reclamos del hospital, ante
Office of the Governor (Oficina del Gobernador) – Bureau for Hospital Patients (Oficina para
Pacientes Hospitalizados) o The Joint Commission (La Comisión Conjunta) – Office of Quality
Monitoring (Oficina de Control de Calidad).
ESTADO DE NEVADA, OFFICE OF THE GOVERNOR (OFICINA DEL GOBERNADOR)
Consumer Health Assistance Bureau for Hospital Patients (Oficina de Asistencia de Salud del Consumidor para Pacientes
Hospitalizados), 555 E. Washington Ave., Suite 4800, Las Vegas, NV 89101 | Teléfono: 702-486-3587 o 888-333-1597, Fax: 702-
486-3586 | Correo electrónico: [email protected]
THE JOINT COMMISSION (LA COMISIÓN CONJUNTA)
Visite jointcommission.org para acceder al enlace del evento Patient Safety (Seguridad del Paciente). Fax: 630-792-5636,
Office of Quality and Patient Safety (Oficina de Calidad y Seguridad del Paciente), The Joint Commission (La Comisión
Conjunta), One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Estado de Nevada - Bureau of Healthcare Quality and Compliance (Oficina de Calidad y Cumplimiento de la Atención
Médica): Teléfono (oficina de South Maryland Parkway) 702-486-6515, Fax: 702-486-6520, Correo electrónico: BLCweb@health.
nv.gov
Si tiene alguna inquietud sobre la atención o seguridad del paciente, solicite hablar con el Gerente de la unidad, un
Coordinador de experiencia del paciente o el Administrador de turno (después del horario de atención).
UMC no discriminará por motivos de raza, color, religión, sexo, edad, origen nacional, estado de discapacidad,
orientación sexual o identidad o expresión de género en la prestación de servicios a los pacientes. UMC apoya la
igualdad en la atención médica, brindando atención inclusiva a todos los que nos necesitan.
En el momento de la llegada
ESTACIONAMIENTO PARA PACIENTES Y VISITAS
Los pacientes y las visitas pueden estacionarse en el estacionamiento ubicado fuera de Tonopah Drive
(entre Charleston Boulevard y Wellness Way) o en uno de los estacionamientos frente a la entrada principal
fuera de Charleston Boulevard. Para obtener un mapa, consulte la página 59.
También hay estacionamiento con parquímetro disponible. Sin embargo, UMC no es responsable por las tarifas
del parquímetro ni por las multas que surjan como resultado de las tarifas impagas. Los vehículos pueden ser
remolcados a expensas del propietario si se dejan estacionados en áreas designadas como “No estacionar”.
Los pacientes y las visitas pueden comunicarse con Seguridad Pública de UMC en la extensión 1810 para
obtener una escolta hacia su vehículo cuando haya oscurecido.
NOTA IMPORTANTE:
Nunca deje objetos de valor visibles en su vehículo y asegúrese de cerrar su vehículo con llave. Si le admiten
en el hospital para una estadía prolongada y debe dejar su vehículo en uno de nuestros estacionamientos,
informe a Seguridad Pública sobre la marca, modelo y número de licencia de su vehículo.
PAUTAS PARA LAS VISITAS
Las visitas son parte importante del proceso de recuperación y recomendamos a la familia y amigos a visitar a
los pacientes durante su estadía en el hospital. Algunos departamentos pueden tener pautas adicionales para
las visitas, así que consulte a su enfermera si tiene alguna pregunta. Para el bienestar de nuestros pacientes, se
les solicita a las visitas seguir las siguientes pautas:
Los horarios de visita varían según la unidad.
Consulte a su enfermera las pautas específicas
de la unidad.
44 UMC | University Medical Center
X Los pacientes estarán limitados a recibir dos visitas a la vez. Se ruega a todos los demás que se relajen en una
sala de espera.
X En su calidad de paciente, usted puede elegir un intermediario que por lo general podrá visitarle en cualquier
momento durante su estadía en el hospital (las 24 horas del día, los siete días de la semana). El intermediario es
alguien que normalmente le brinda un apoyo físico, psicológico o emocional significativo. Los ejemplos de un
intermediario pueden incluir un familiar cercano, el cónyuge, la pareja o el mejor amigo. Un adulto (distinto del
paciente) debe acompañar y supervisar a los niños menores de 14 años y estos no deben quedarse solos en las
salas de espera ni en otras áreas públicas.
VISITAS Y ENFERMEDADES TRANSMISIBLES:
UMC se reserva el derecho de limitar las visitas realizadas por cualquier persona que presente una enfermedad
transmisible que podría propagarse a los pacientes, al personal o a otras visitas. Del mismo modo, UMC se reserva
el derecho de limitar las visitas a cualquier paciente que presente una enfermedad transmisible que podría
ser potencialmente peligrosa para el bienestar del público en general. Se instruirá a todas las visitas sobre los
procedimientos de aislamiento y control de infecciones, y se les exigirá que los cumplan.
SERVICIO DE DIRECTORIO DE PACIENTES
En el momento del ingreso, se le preguntará si le gustaría participar en nuestro directorio de pacientes. Por medio
de su participación en el directorio, podrá recibir visitas, flores, tarjetas y llamadas telefónicas.
Si no desea participar en nuestro directorio de pacientes, tiene dos opciones.
X Solicite el uso de una contraseña para limitar sus visitas y llamadas telefónicas únicamente a quienes les entregó la
contraseña.
X Active la función No disponible para publicación (NFP) en su cuenta. Esto evita que cualquier persona obtenga
cualquier información sobre usted durante su estadía, aunque sepan que usted se encuentra en el hospital. Si
selecciona el estado NFP en su cuenta, no recibirá visitas, flores, llamadas telefónicas ni otros servicios del directorio.
Todas las solicitudes de restricciones del directorio deben hacerse por escrito. Informe a su cuidador.
Comodidades
TELÉFONOS
Hay teléfonos disponibles junto a la cama en cada habitación del paciente y pueden usarse para llamar
dentro y fuera del hospital.
X Para llamar a un departamento dentro del hospital, marque la extensión de cuatro dígitos.
X Para hacer una llamada local fuera del hospital, marque “9” y luego el número.
X Las llamadas de larga distancia pueden realizarse como llamadas de “cobro revertido” o pueden cargarse a
su teléfono de casa o tarjeta de llamadas. Marque “0” para obtener la ayuda de un operador.
Para llamar a su habitación, las personas pueden comunicarse con el operador del hospital y solicitar su
número de habitación. Para comunicarse con el operador desde fuera del hospital, marque 702-383-2000. Para
limitar quién puede comunicarse con usted durante su estadía en el hospital, consulte el “Servicio de directorio
de pacientes” en la página 16.
TELEVISIÓN
Sea considerado con los demás pacientes manteniendo un volumen moderado y apagando la televisión a la
hora de dormir.
CANAL DE EDUCACIÓN PARA EL PACIENTE
La programación de educación para el paciente (canal 17 de UMC) cubre una amplia gama de temas
de atención médica que incluyen, entre otros: enfermedad cardíaca, diabetes, presión arterial alta, artritis,
UMC | University Medical Center 45
cáncer, asma, abandono del cigarrillo, crianza de los hijos y salud o bienestar. Este canal ayuda a aumentar
la consciencia de los pacientes y sus familias con respecto a los problemas médicos y las opciones de
tratamiento. Hay información adicional sobre atención médica disponible en
www.gehealthcare.com/education/patient_channel
TIENDA DE REGALOS O FLORES
La tienda de regalos, ubicada en el vestíbulo principal, ofrece regalos, flores, revistas, refrigerios, juguetes,
tarjetas y más. Horario de atención: De lunes a viernes, de 7:00 a. m. a 8:00 p. m. y sábado y domingo, de 8:00
a. m. a 7:00 p. m.
Café @ UMC
Los servicios de desayuno, almuerzo y cena están disponibles en Café @ UMC para nuestros visitantes todos los
días de la semana. Las selecciones incluyen platos principales calientes, un servicio completo de productos a
la parrilla, autoservicio de sopas y mesa de ensaladas, y una amplia selección de refrigerios y dulces. Café @
UMC también ofrece una cafetería de servicio completo de Starbucks.
Nota importante: Para garantizar que se satisfagan sus necesidades nutricionales adecuadas, se solicita a los
pacientes que se comuniquen con su Asistente de nutrición o enfermera para las opciones de comida. Se
ruega a los pacientes que visitan la cafetería a regresar a su unidad médica para el servicio de comidas.
Horarios del servicio de comidas
Desayuno: de 6:30 a. m. a 10:30 a. m.
Almuerzo y cena: de 11:00 a. m. a 7:00 p. m.
Noches: de 12:30 a. m. a 3:00 a. m.
CAJERO AUTOMÁTICO (ATM, por sus siglas en inglés)
Un ATM se ubica en el vestíbulo principal cerca del Departamento de Ingreso.
MÁQUINAS EXPENDEDORAS
Hay máquinas expendedoras disponibles las 24 horas del día. Se puede encontrar una variedad de máquinas
en un espacio directamente al frente de la entrada principal en el primer piso de la torre de siete pisos. Las
ganancias de las ventas benefician a la Nevada Bureau of Services to the Blind and Visually Impaired (Oficina
de Servicios para Ciegos e Impedidos Visuales de Nevada).
Servicios para el paciente
SU EQUIPO DE ATENCIÓN MÉDICA:
MÉDICOS
En UMC, es probable que tenga un equipo de médicos involucrados en su atención. Su médico tratante
estará a cargo, emitirá todas las órdenes para su tratamiento, determinará los exámenes necesarios para
diagnosticar su afección, recetará todos los medicamentos y determinará su disposición para recibir el alta.
Es posible que se deba hacer consultas a un grupo de médicos en una especialidad particular. Es posible que
los médicos y estudiantes de medicina residentes también le atiendan. La dedicación de este equipo con
grandes conocimientos mejora su atención y contribuye a la educación de los futuros médicos.
ENFERMERAS
El equipo de enfermería puede incluir, entre otros, enfermeras registradas (RN, por sus siglas en inglés),
enfermeras practicantes (NP, por sus siglas en inglés), administradores de casos y auxiliares de enfermería.
Las enfermeras registradas trabajan con los médicos para desarrollar planes de atención para los pacientes.
Nuestros equipos de enfermeras brindan atención física, educación sobre la salud y apoyo emocional. Si
tiene inquietudes relacionadas con su atención o tratamiento, informe a su enfermera lo antes posible o
solicite hablar con el administrador del departamento.
EQUIPO DE RESPUESTA A EMERGENCIAS MÉDICAS (MERT, por sus siglas en inglés)
Frecuentemente, las visitas son las primeras en observar cambios en la condición del paciente. Informe
a la enfermera de inmediato si observa algún cambio en la condición de su ser querido. La enfermera
examinará e iniciará las acciones correspondientes, las cuales podrían incluir la activación del MERT para otra
evaluación.
46 UMC | University Medical Center
El MERT es un grupo de profesionales especializados en atención médica que promueven la salud y la
seguridad de los pacientes. El equipo entra en funciones cada vez que un paciente experimenta un cambio
inesperado en su estado mental, presión arterial, frecuencia o ritmo cardíaco, o respiración. Este equipo móvil
responderá a la cabecera del paciente para evaluar e iniciar el tratamiento según sea necesario y decidir si
el paciente necesita ser trasladado a un nivel más alto de atención. Los miembros del MERT consultan con los
médicos y otros proveedores de atención médica para garantizar la mejor atención posible.
DIETISTAS
El equipo de dietistas registrados del hospital trabaja estrechamente con sus médicos y enfermeras para
garantizar que reciba una nutrición adecuada durante su estadía. Mediante un amplio menú de comidas
saludables, el equipo puede adaptarse a sus necesidades específicas, incluidas comidas kosher y vegetarianas.
Nuestro programa “Catering to You (Alimentación a la medida)” está diseñado específicamente para
apoyar su salud, calidad de vida y el proceso de recuperación durante su hospitalización. El encargado de
alimentación le visitará en su habitación para saludarle y ayudarle en su selección diaria de menús. Por un
cobro adicional, hay bandejas de comida disponibles para las visitas que deseen comer con usted. Solicite
ayuda al encargado de alimentación o a la enfermera.
SERVICIOS SOCIALES
Los trabajadores sociales están disponibles para ayudar a los pacientes y familiares con la planificación
integral del alta. Los servicios de planificación del alta incluyen la disposición de cuidados de enfermería en el
hogar, equipos en el hogar, infusiones en el hogar, amas de casa, colocación en centros de enfermería y otras
derivaciones comunitarias basadas en sus necesidades de atención médica. Si requiere ayuda, solicite a su
enfermera que pida a un trabajador social que le visite.
COORDINACIÓN DE LA ATENCIÓN POR ADMINISTRACIÓN DE CASOS
La administración de casos es un componente esencial del sistema de distribución de atención médica y
financiero. Al igual que los coordinadores clínicos, los administradores de casos controlan de manera proactiva
la planificación de su atención y ayudan a eliminar las barreras que impiden la transición del hospital al hogar,
centro de enfermería o rehabilitación.
Los administradores de casos también brindan servicios de revisión de utilización mediante el análisis del avance
de su atención y la coordinación de la atención con su compañía de seguros. Además, los administradores
de casos ayudarán a los pacientes y familiares a entender los procesos de la enfermedad y a facilitar la
planificación del alta. Si requiere ayuda, solicite a su enfermera que pida a un administrador de casos que le
visite.
SERVICIOS PARA LA RESPIRACIÓN Y EL HABLA
Los terapeutas respiratorios trabajan junto con los médicos para brindar administración de ventilación,
asistencia en las vías respiratorias y administrar medicamentos inhalados. Los terapeutas del habla realizan
pruebas de diagnóstico y brindan técnicas para mejorar la deglución, el lenguaje y la comunicación. Estos
especialistas altamente capacitados ayudan al equipo de atención médica a desarrollar un plan de atención
para pacientes de todas las edades.
DEPARTAMENTO DE EXPERIENCIA DEL PACIENTE
El Departamento de Experiencia del Paciente puede ayudarle con preguntas, inquietudes o necesidades que
pueda tener con respecto a su estadía en el hospital y puede comunicarse con el departamento llamando al
702-383-2376, de lunes a viernes, de 8:00 a. m. a 5:00 p. m. Los gerentes de enfermería están disponibles después
del horario de atención para atender sus preguntas, inquietudes o necesidades.
SALA DE REFLEXIÓN
Esta sala está abierta las 24 horas del día para orar y meditar en privado. La sala de reflexión se ubica cerca
del área de espera de cirugía ambulatoria hacia el extremo sur del primer piso del hospital. Allí encontrará
capellanes para brindarle ayuda espiritual y otros servicios de apoyo. Para programar una visita o solicitar un
clérigo de una fe particular, llame a la oficina del capellán al 702-383-2434.
SERVICIOS DE INTERPRETACIÓN
Para solicitar un intérprete de un idioma extranjero, hable directamente con su enfermera o con la Oficina de
Intérpretes al 702-207-8255. Además, hay intérpretes certificados en lenguaje de señas disponibles para todos
los pacientes con problemas auditivos, para permitir la comunicación entre médicos, personal del hospital y
pacientes. Informe a su enfermera si necesita este servicio.
UMC | University Medical Center 47
COMITÉ DE ÉTICA
UMC ha establecido un Comité de ética con el propósito de resolver conflictos en las áreas de soporte de la vida,
mantenimiento de la vida y atención para el mejoramiento de la vida. Usted puede solicitar una reunión con el
comité comunicándose con el Departamento de Personal Médico durante el horario de atención normal llamando
al 702-383-2603 o con el administrador de turno llamando al 702-383-2000 después del horario de atención normal.
REGISTROS MÉDICOS
Para obtener una copia de sus registros médicos, complete una Autorización para la divulgación de registros
médicos y envíenos la solicitud completa, en persona, por correo o por fax.
Departamento de Administración de Información de Salud de UMC of Southern Nevada:
1800 W. Charleston Blvd.
Las Vegas, NV 89102
Oficina: 702-383-2255
Fax: 702-383-2012
Horario de atención:
De lunes a viernes, de 8:00 a. m. a 6:00 p. m.
El paciente o representante legal debe completar, firmar y fechar el formulario. Permita un mínimo de 10 días
hábiles para el procesamiento. Se le cobrará (60 centavos por página) por copias para uso personal o para fines del
seguro.
PROCESO PARA EL CERTIFICADO DE NACIMIENTO
Después del nacimiento de su bebé, el personal de certificados de nacimiento se comunicará con usted, el cual
le entregará una hoja de trabajo que deberá completar para recibir el certificado de nacimiento de su bebé del
Estado de Nevada.
Se le pedirá que valide la información en la hoja de trabajo antes de presentar la solicitud del certificado de
nacimiento. Una vez que se haya presentado la solicitud, deberá comunicarse con el Estado de Nevada para
obtener el certificado de nacimiento y realizar cualquier modificación.
SERVICIOS DE VOLUNTARIADO
Nuestros voluntarios pueden ayudar a nuestros pacientes a sentirse mejor simplemente con una sonrisa amable y
una interacción amistosa. Nunca se puede saber la vida de quién puedes tocar, justo cuando más lo necesita. ¡El
secreto del voluntariado es que probablemente recibirás más de lo que brindas a los pacientes!
El voluntariado en UMC es una oportunidad para aprender de médicos de renombre mundial y enfermeras
altamente capacitadas. Ya sea que esté considerando una carrera en medicina o esté terminando una carrera
propia, ¡siempre tenemos mucho espacio para rostros sonrientes dispuestos a retribuir a nuestra comunidad!
Obtenga más información sobre nuestro programa y postule en umcsn.com. Haga clic en el botón Home (Inicio),
luego en Volunteers (Voluntarios) o llame al 702-383-2388.
Al proteger la salud de nuestros pacientes, familias y personal,
“ ”UMC se complace en ser una instalación libre de tabaco
Tu Salud
POLÍTICA LIBRE DE TABACO
UMC es una instalación libre de tabaco, lo que crea un entorno más saludable no solo en nuestra instalación,
sino en nuestra comunidad. La política de este hospital es promover la salud, el bienestar y la seguridad de
nuestros pacientes, visitas y empleados mientras se encuentren en las instalaciones del hospital.
48 UMC | University Medical Center
El tabaco es un peligro comprobado para la salud y la seguridad, tanto para los fumadores como para los no
fumadores que están expuestos al humo de segunda mano, lo que conduce a graves riesgos para la salud.
Se ha comprobado que el tabaco es la causa principal de muerte prevenible en los Estados Unidos y va en
contra de nuestra misión de atención médica.
Esta política se aplica a todo el personal del hospital, proveedores, contratistas, pacientes, visitas y otros
huéspedes dentro de los límites de la propiedad del hospital de UMC.
El consumo de tabaco se refiere al consumo de cualquier producto de tabaco, incluidos productos de
tabaco masticable y sin humo.
Una enfermera o un médico informarán a los pacientes sobre el asesoramiento para dejar de fumar, la
terapia de reemplazo de nicotina y la política. A los pacientes que insisten en consumir productos de tabaco
se les puede solicitar que abandonen el hospital.
Si tiene alguna pregunta acerca de la política sobre el tabaco o el asesoramiento para dejar de fumar,
comuníquese con su proveedor de atención.
PREVENCIÓN DE CAÍDAS
Las caídas en el hospital pueden prevenirse fácilmente, y usted puede ayudar a evitar caídas y lesiones no
intencionadas siguiendo estos simples pasos:
X Conozca sus medicamentos
X Conozca su entorno
X Conozca sus límites
X Solicite ayuda
X Revise esta lista de verificación con su enfermera:
❏ Sé dónde están todos los interruptores de luz y los botones de llamada o emergencia en mi
habitación.
❏ Me informaron dónde se almacenan o colocan todos mis artículos personales.
❏ Me han dado calcetines antideslizantes y sé que debo usarlos en todo momento.
❏ Tengo una vía intravenosa (IV) y es posible que deba usar el baño con más frecuencia de lo habitual.
❏ Sé que hay una bacinica, orinal o cabecera cómoda disponible para que pueda usar.
❏ Evitaré hacer movimientos rápidos o repentinos para prevenir los mareos.
X Motivos por los cuales no debo levantarme de la cama sin llamar a una enfermera para que me ayude:
❏ Los medicamentos pueden provocar que tenga mareos o sueño.
❏ La debilidad muscular puede hacer que sea difícil moverme por mi cuenta.
❏ Utilizo un bastón, andador o silla de ruedas en casa
Si necesita ayuda, llame a su enfermera en cualquier momento. MARQUE
CONDITION H (HELP) (CONDICIÓN H (AYUDA))
Condition H permite a los pacientes y familiares pedir ayuda, en caso de una emergencia o
cuando un paciente no puede obtener la atención de un proveedor de atención médica.
UMC | University Medical Center 49
Marque 5 para pedir ayuda
X Si hay un cambio serio en la condición del paciente que los familiares o las visitas sienten que el equipo de
atención médica del paciente no lo atiende.
X Si después de hablar con un miembro del equipo de atención médica (por ejemplo, enfermeras, médicos),
sigue teniendo serias dudas acerca de cómo se brinda, gestiona o planifica la atención.
X Si hay un cambio visible en la condición del paciente que el cuidador no reconoce, o si el paciente no
recibe la atención que la familia considera apropiada. El operador activará de inmediato una “Condition
H”, durante la cual un equipo de profesionales médicos será notificado al respecto y se presentará en la
habitación para evaluar la situación.
¿Debo llamar a Condition H para informar un problema en el servicio?
Condition H es únicamente para informar cambios serios en las condiciones de salud del paciente. Las
inquietudes no relacionadas con la salud deben comunicarse a su enfermera o deben informarse a nuestro
Centro de Respuesta al Servicio mediante el uso del teléfono del hospital llamando a la extensión 7999.
RESPUESTA EN CASO DE EMERGENCIA O INCENDIO
Para cualquier emergencia, las 24 horas del día, marque “0” para comunicarse con el operador e indique su
ubicación y el tipo de emergencia. Si escucha una alarma de incendio, quédese donde esté. A veces se realizan
simulacros de incendios para mantener a los miembros del personal capacitados en seguridad contra incendios y
para probar el sistema de alarma. Si hay un incendio, los miembros del personal le trasladarán a un lugar seguro.
En los pasillos hay mapas de evacuación para ayudarle a encontrar las salidas más cercanas del edificio.
SEGURIDAD PÚBLICA
Si usted o su familia necesita un Funcionario de Seguridad Pública (Seguridad), puede informarle a su enfermera o
puede comunicarse directamente con Seguridad Pública en la extensión 1810.
OXÍGENO
En las áreas donde los pacientes reciben oxígeno, se aplican algunas regulaciones especiales. En estas áreas, no
se permiten equipos que funcionen con electricidad ni productos en aerosol.
SALIDA DE LA UNIDAD
Puede haber ocasiones en que desee salir de su habitación o la unidad de enfermería por motivos distintos a la
realización de exámenes o intervenciones. Por su seguridad, le pedimos que consulte a su enfermera antes de hacerlo.
A los pacientes que presentan las siguientes condiciones no se les permitirá abandonar la unidad por
motivos distintos a la realización de exámenes o intervenciones:
X Telemetría u otros dispositivos de monitoreo continuo
X Órdenes de precaución por suicidio
X Problemas psicológicos o conductuales
X Niños o adolescentes
X Pacientes que utilizan bombas de analgesia controlada por el paciente (PCA, por sus siglas en inglés)
X Pacientes que reciben sangre o hemoderivados
X Cualquier paciente en una unidad de cuidados intensivos
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2020 Patient and Visitor Guide
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