TGBS e-Service Catalogue

WELCOME

NOTE

TGBS is here to assist you in achieving your organisational goals. We provide a comprehensive range of services and custom-tailored
solutions that allow your company to focus on its core business without adding to the administrative burden. Our service portfolio is

personalised to your company’s needs in order to maximise your company’s growth potential.

We aspire to be the preferred shared service provider & value creation partner to our customers, driven by operational excellence,
digital innovation, and cost-efficiency. TGBS effectively optimises the internal cost-to-serve by establishing continuous improvement
initiatives. This strategic approach will contribute to significant Earnings Before Interest & Tax (EBIT) uplift by increasing productivity

and strategic reallocation of resources on the customer’s side.

We aim to deliver a WOW customer experience by improving service delivery quality while exploring opportunities to become a
revenue generator and external service provider. Collaboration with our customers to clearly define where their company wants to go
is something we cherish tremendously. Hence, we set our goals and standards high to deliver our services to meet your expectation!

We deliver

FASTER
BETTER
BEST VALUE FOR MONEY

to maximise your business growth

The Preferred Share
& Value Creation Par

Subsidiaries A

ed Service Provider
rtner To TNB Group,
And Externally

Our Operation Solutions have provided
significant Values to customers by ensuring
reliable electricity supply, protecting TNB people
& assets, and championing TNB Sustainability

Pathway 2050 ESG agenda

Our Transactional Solutions have been the
back bone for TNB Group to delight customer
experience with efficient and intelligent business
process on Collection, Payment, Procurement, HR

and Business Support

TGBS continues to progress exponentially year by year to achieve its aspiration
- “To be the preferred shared services provider & value creation partner for TNB
group, subsidiaries and externally” driven by customer centricity, digital innovation,
operational excellence and cost efficiency. TGBS plays a very significant role in
TNB’s Environment, Social and Governance (ESG) agenda such as the provision
of Electrical Vehicles, the implementation of Green Building e.g. Platinum.

We offer a wide range of solutions to offer through this Service Catalogue. In
addition, it will be made visible to all our customers to reach out for our services.

We strive to deliver a WOW customer experience by applying TNB’s Values
which are Professionalism, Mindfulness, Customer Centricity, Forward Thinking,
Collaboration and Integrity.

It is my great pleasure and honourr to offer our solutions and welcome you onboard
with us.

Welcome Note.......................................................................................................................................................................i
TGBS Aspiration....................................................................................................................................................................ii
Message from CGBSO.........................................................................................................................................................iii
Table of Contents..................................................................................................................................................................1
Reimagining Culture............................................................................................................................................................2
People Services (PeS)..........................................................................................................................................................8
Procurement Services (PS)................................................................................................................................................14
Finance Services (FS).........................................................................................................................................................20
Business Support Office (BSO)........................................................................................................................................28
Security Services (SSD).....................................................................................................................................................36
Fleet Services (FMD).........................................................................................................................................................42
HealthCare Services (THC)...............................................................................................................................................48
Property Services (PSD)....................................................................................................................................................52
Corporate Affairs Services (CA).......................................................................................................................................62
Your Voice Matters.............................................................................................................................................................66
Our Awards.........................................................................................................................................................................70
Gallery................................................................................................................................................................................74
Contact Us.........................................................................................................................................................................76













People
Services

8

Our People Services (PeS) team provides efficient HR end-to-end
services in compliance with regulatory requirements, current policies,

procedures and guidelines.
We prioritise our customers’ satisfaction, while using technology and

Lean Six Sigma to enhance our operations on a constant basis.
PeS offers a total of Eight (8) services.

9

Services Offered by People Services (PeS)

01 Talent Sourcing and Management Group Services

• Our team of talent sourcing experts
i. Deliver highly skilled talents that suit your business aspiration and goals.
ii. Deliver your talent requirement through a high-quality selection process in a timely and cost-effective manner.

• Manages Talent Management data with high integrity in compliance to strict governance and regulatory requirements.

02 Onboarding and Offboarding Services

• Our team
i. Facilitate the Onboarding process, which includes :-
Г Pre-Onboarding.
Г Onboarding.
Г Post-Onboarding process for new hire.
Г Creation of new employee record in HR Master Data system.

i. Manges and facilitates the Offboarding process
Г Approval of employee exiting.
Г The retirement/termination benefit pay out (eligible staff).

10

Services Offered by People Services (PeS)

03 Learning & Development Services

• Our team manages
i. Staff training and development activities for Upward Mobility Program (Long Term / Short Term Programmes,
Regulatory Programmes, Inhouse / External Programmes, Overseas Programmes, Staff Scholarship / Talent
Programmes and related Contracts). This includes training registration until invoice processing.
ii. Training and career development activities for
Г Young, newly promoted executives and PROTÉGÉ.

• Applications from universities requesting placements for Internship and Industrial Training.

04 Employee Benefit Services

• Our team
i. Provide benefit administration services under the provision of the organisation for the employees.
ii. Manages :
Г Staff allowances, leave allocation and eligibility.
Г Staff welfare including employees’ uniform, quarters management, kindergarten and nursery management,
awards, TNB social clubs / association, welfare and disaster aid and death levy fund.
Г Provide counselling services and conduct counselling-focused related training and awareness programmes
by our own qualified counsellors.
Г Company events such as Employee Long Service Award.

11

Services Offered by People Services (PeS)

05 Employee Expense Services

• Our team
i. Provides employee claims management services;
Г Online claim submission.
Г Manual submissions. Our claims processing team comprises of individuals committed to ensuring that
employees are disbursed within the stipulated time.
ii. Manage your organisation time and attendance module (if any) involving updating, maintaining, and processing
employees’ overtime & standby planning.

06 Payroll Services

• Our team
i. Delivers timely and cost-effective payroll services.
ii. Commands the capability to process high-volume payroll transactions including below:
Г Statutory.
Г Third party agencies deductions.
Г Payments according to the stipulated law and regulations.
Г Established policies, procedures and guidelines of the organisation.

12

Services Offered by People Services (PeS)

07 Mobility and Performance Evaluation Services

• Our team
i. Ensure the best people are given the opportunity to grow with your organisation.
ii. Manages internal recruitment, post-hiring (evaluation for confirmation of promotion), and internal employee
deployment.

08 Performance and Data Management Services

• Our Team
i. Provides data maintenance services for employees and their dependents.
ii. Ensure that data is accurate and updated accordingly as required by the organisation.
iii. Strictly adheres to HR data governance framework and existing regulations e.g. PDPA.
iv. Services include maintaining of approved organisational structure, administration of Performance Management
System of the organisation and fast issuance of verification letters upon requests.

13

Procurement
Services

14

Our Procurement Services team is responsible for efficiently managing
and executing post award activities through centralisation, automation

and simplification of transactional activities.
PS aspires to become the trusted partner that delivers outstanding
customer service and provide significant value-driven operational
excellence, digital innovation and cost efficiency to realise Reimagining

TNB (RT).
We work in tandem with P&SC to provide end-to-end procurement
services to our customers with the goals of lowering costs, increasing

business value, improving quality and increasing compliance.

15

Services Offered by Procurement Services (PS)

01 Contract Documentation

• Creation, issuance and maintenance of the Letter of Award (LA) & Contract Agreement.
• Stamping process of contracts through LHDN.
• Creation, issuance and maintenance of supplementary documents.
• Create, extend, block & unblock, change quantity or value related to OAN.

02 Contract Enforcement

• Monitoring and checking on the validity of performance security.
• Creation, issuance and maintenance of delay damages & termination of contract.
• Creation, issuance and maintenance of ADOA.

03 Purchase Order (PO) Services

• Creation and approval of PO with contract, PO without contract, blanket PO and Variation Order (VO) via automation
(RPA) or manual process.

• Monitoring of pending Purchase Request (PR).
• Modification and cancellation of PO.
• Serving as subject matter expert in handling any enquiries related to PO.

16

Services Offered by Procurement Services (PS)

04 PO Ageing Management

• Extract data on Ageing PO and recommend actions to be taken by users in order to improve payment processes and
to clear the outstanding PO.

• Send PO Ageing notification to initiators.

05 New Buying Channels

• Create, maintain and update User ID for P-Card & LAPASAR.
• Serving as subject matter experts in handling any enquiries relating to P-Card & LAPASAR management.
• Review, check and confirm on the buying activities via P-Card & LAPASAR.
• Flat file payment processing for P-Card & LAPARSAR.
• Report analysis/data comparison for TNB and TNB Subsidiaries.

06 E-Invoice Support

• Serving as subject matter experts in handling any enquiries relating to e-Invoice.
• Provide e-Invoice support from Purchase Order to payment process.

17

Services Offered by Procurement Services (PS)

07 Supplier Registration & Supplier Master Data

• New supplier registration and certificate renewal.
• Registration & activation of Special Approval-Local / Foreign (SAL/SAF).
• Creation of Government Bodies/Organisational Club/Local Authority/Hotel Vendor Number.
• Update/block/unblock blacklisted, suspended, wound-up and litigation supplier.
• Disclosure of supplier data.
• Creation and maintenance of PO & non-PO supplier.
• Extend & unblock supplier in Financial Module & Material Module (FM & MM).
• Maintain & extend subsidiaries (VIC) in FM.
• Maintain & extend Tabung Wang Amanah (TWA).

08 Service & Material Master Data

• Creation of New Service ID/Material ID.
• Creation of New Service Structure and Service Category for Service ID.
• Update changes of Service ID Information Data.
• Update changes of Material ID Information Data and Extend Material ID to Plant or Storage Location.
• Flag/Unflag for deletion of Service ID/Material ID.

18

Services Offered by Procurement Services (PS)

09 E-Tender Support

• Assist in SUS ID/SRM ID and password issues.
• Serving as subject matter experts in handling any enquiries relating to e-Tender.
• Provide e-Tender support for internal users and vendors.

10 Tender Advertisement

• Publish Tender Advertisement in Newspaper & TNB Website.
• Receive, open and record manual tender.
• Create and control the issuance of number for manual tender.

19

Finance
Services

20

Finance Services is responsible to deliver end-to-end Finance services
effectively and efficiently which includes Accounts Payable, Order to Cash

and Record to Report.

We are dedicated to providing quality services through persistent
improvement towards excellent support to TNB, subsidiaries, and other

internal & external stakeholders to achieve world-class performance.

Customer
Winning customer trust through fast & efficient services, thus improving

customer experience resulting in satisfied customers.

Financial
Cost efficiency and cashflow saving via centralisation of financial functions

and operational excellence through automation.

21

Services Offered by Finance Services (FS)

01 Accounts Payable (AP)

• Managing Purchase Order (PO) Payment
i. E-Invoice.
ii. Blanket PO Invoice.
iii. Manual Invoice.
iv. Retention Money.
v. Liquidated Ascertained Damages (LAD)/ Delay Damages (DD)/ Penalty.
vi. Wayleave.

• Managing Non-Purchase Order (NPO) Payment
i. Bulk Payment (TM, Water, Pos Malaysia).
ii. Medical.
iii. Withholding Tax.
iv. Problematic Invoices.
v. Vendor Payment.
vi. Staff Payment (including advance).
vii. Board of Directors (BOD) Related Payment.
viii. Wayleave.
ix. Payment Related to GenCo (e.g. License Fee, Gas, Customs, Water Royalty, Vendor, Staff).
x. Stop / Replacement of cheque.
xi. Overvoltage Payment.
xii. Connection Charges.
xiii. Exceptional Handling.

22

Services Offered by Finance Services (FS)

Accounts Payable (AP)

• Billing and Customer Relationship Management (BCRM) - Outgoing Payments
i. Refund of deposit & connection charges to electricity customers
Г Payment.
Г Stop Cheque.
Г Reprocess Rejected Payment.
ii. Payment to Retail Related Agencies
Г Collection Agency.
Г Chargeback.
iii. Regulatory Related Payment
Г Unclaimed Money Act (UMA) transferred to Jabatan Akauntan Negara Malaysia (JANM).
Г Kumpulan Wang Tenaga Boleh Baharu (KWTBB) transferred to Sustainable Energy Development Authority
(SEDA).
Г Payment to Feed in Approval Holder (FIAH).

• Special Settlement
i. High risk transaction (MYR / Foreign Currency); specific value date & subject to penalty.
ii. Investment & Redemption.
iii. Loan Repayment (Principal & Interest).
iv. Sukuk Repayment.
v. Corporate Finance High Risk Related Payment.
vi. Special Arrangement / Overseas Investment.
vii. Cash Advances to Subsidiaries.

23

Services Offered by Finance Services (FS)

Accounts Payable (AP)

• Cash Management Services
i. Opening & Closing Bank Accounts.
ii. Updating Authorised Signatories.
iii. Handling Banking Matters/Queries.
iv. Bankers Acceptance (BA).
v. Revolving Credit (RC).
vi. Bank Draft (BD).
vii. Bank Guarantee (BG).
viii. Letter of Credit (LC).
ix. Standby Letter of Credit (SBLC).
x. Telegraphic Transfer.
xi. Loose Change Delivery (LCD) & Ad Hoc Cash Delivery (AHCD).
xii. Emergency Encashment (EE).
xiii. Cheque Issuance (In House & Outsourcing).
xiv. Unclaimed Money Act (UMA) transferred to Jabatan Akauntan Negara Malaysia (JANM).
xv. Internet Banking Services Related (RCMS, e-Biz, BizChannel).
xvi. Cashflow Reporting.
xvii. Cashflow Monitoring.

24

Services Offered by Finance Services (FS)

Accounts Payable (AP)

• Reconciliation
i. Daily Bank Account Reconciliation.
ii. Monthly Bank Reconciliation Report.
iii. Daily BAU GL Clearing.
iv. Monthly GL Monitoring Report.
v. Monthly Petronas Reconciliation.
vi. Monthly Vendor Account Reconciliation.

02 Order To Cash – Global Solutions Owner (OTC-GSO)

• Order Processing:
i. Manage and monitor Rechargeable Job Order (RJO) for external, government and inter-company customers.
ii. Creation and maintenance of Non-Tariff Receivables Customer Account.
iii. RJO Sales Order creation.
iv. RJO Sales Order adjustment.
v. RJO Sales Order cancellation.

25

Services Offered by Finance Services (FS)

Order To Cash – Global Solutions Owner (OTC-GSO)

• Invoicing:
i. Manage invoicing for all RJO types.
ii. Manage invoicing for Sundries transaction.
iii. RJO & Sundries invoice adjustment (Dr. & Cr. Note).
iv. RJO & Sundries invoice cancellation.
v. Monitor RJO Service Order ‘Technically Completion’ (TECO) status.

• Debts Recovery
i. Recovery case assessment & claims invoicing.
ii. Manage preliminary settlement negotiation & resolution planning.
iii. Initiate legalities action (suit filling, out-of-court settlement, final mediation & full court proceeding).

• Cash Application & Allocation
i. Manage online incoming payment facilities for external customers and vendors.
ii. Manage incoming payment from TNB staffs for Non-Tariff transaction.
iii. Manage incoming payment for non-revenue transaction.

• Operational Management
i. Strategic & operational advisory on Non-Tariff Receivables management.
ii. Periodical related financial reports issuance.
iii. Manage operational and service requests processes.
iv. Coordinate Non-Tariff Receivables related system and enablers.
v. Oversees compliance management.
vi. Provide exceptional handling for irregular technical issues and resolutions.

26

27

Business
Support Office
Services

28

Our Business Support Office Services (BSO) is in charge of ensuring
that your team has access to excellent administrative services, efficient

correspondence management, and a convivial working environment.
We will work in partnership with your team to provide administrative
and project support towards particular departments and functions
within an organisation. Our ancillary services are paramount towards

the smooth conduct of business.

Our team will assist you in mitigating your workload, accelerating your
duties and increasing the efficacy for your team. BSO’s top three (3)
services are Concierge Services, Property and Facility Management,

and Requisition to Delivery.

29

Services Offered by Business Support Office Services (BSO)

01 Corporate Event Support Service

• Manage pre-event requirement such as
i. Layout set up.
ii. Booking for venue and catering.
iii. Photography.
iv. Transportation arrangement, etc.

• Manage post-event activities such as
i. Collecting receipts.
ii. Verify invoice for payment purposes.

02 Event Management and Set-Up Service

Coordinate internal and external event management and set-up venue booking & layout, food and beverage booking, and
audio visual set up.

03 Incoming Mail Management Service

Receive, sort and record incoming mail & forward mail to intended recipients.

30

Services Offered by Business Support Office Services (BSO)

04 Outgoing Mail Management Service

• Receive and record outgoing mail to intended recipients.
• Dispatch outgoing mails to intended recipients and forwarding physical mails to dispatcher/courier service.

05 Requisition to Delivery Service

• Raise requisition through PR/Lapasar/PCard for office expenditure.
• Track vendor delivery and distribute to respective requesters (if applicable).

06 Staff Quarters Application to Check-In Service

• Manage staff quarters application such as receiving requests and verify completeness of submitted documents.
• Coordinate staff quarters check in actions, give notification to applicants on the outcome, and other activities.

31

Services Offered by Business Support Office Services (BSO)

07 Staff Quarters Check-Out Service Documentation

• Coordinate staff quarters check-out activities such as:
i. Providing response upon receiving request to vacate quarters.
ii. Giving notification to applicants.
iii. Forwarding complete document to People Services, and other activities.

08 FFE Physical Asset Tagging Service

• Coordinate physical asset tagging such as:
i. Providing response upon receiving approved request.
ii. Performing asset tagging exercise.
iii. Sharing asset tagging report with Finance Services, and other activities.

09 FFE Physical Asset Disposal Service

• Receive and review request for physical asset disposal.
• Coordinate the sale/handover of physical asset, sort and record incoming documents & forward documents to intended

recipients.

32

Services Offered by Business Support Office Services (BSO)

10 Distribute and Disseminate Information Service

• Coordinate distribution/ dissemination of information such as
i. Receive request to distribute/ disseminate.
ii. Print materials (if required), and other activities.

11 Distribute Goods/Stock Items Service

• Our Team manages, receive and review
i. Requirement on goods/stocks items via mySSC, cross-check name of staffs and location of delivery, and other
activities.
ii. Distribute the goods/stock items to lines as per request.

12 Office Equipment and Cafeteria Contract Monitoring Service

• Monitor:
i. Contract terms compliance.
ii. Extension and renewal of contracts, and other activities.

33

Services Offered by Business Support Office Services (BSO)

13 Property and Facilities Management Service

• Notify of repair requests and maintenance on mySSC.
• Coordinate and monitor repair & maintenance works.

14 Concierge Service

• Provides:
i. Consultation on raising mySSC ticket requirement and explanation.
ii. Closing mySSC tickets for resolved matters or queries.
iii. Sending out survey to the requester to obtain feedback.

34

35

Security
Services

36

Security Services Department (SSD) offers a complete range of
comprehensive solutions of security management and services. We
combine security risk management capabilities with technical and industry
operational experience to help clients mitigate their exposure to security
risks by using proven and practical risk-based decision-making processes.
This includes a systematic approach to estimating the strengths and
weaknesses of solutions to determine options which provide the best

approach to achieving benefits while preserving savings.

With over hundreds of locations across 12 states in Malaysia, SSD is
strategically located to serve all the security needs nationwide.

Services offered by SSD are to ensure a comprehensive protection of
people, premises, processes and products in all TNB’s business interest and

activities based on four (4) guiding principles which are risk assessment,
regulatory requirements, commercial values, and best practices/standards.

We offer a diverse array of security services to our clients.

37

Services Offered by Security Services (SSD)

01 Static Guarding (Armed or Unarmed)

Armed or unarmed Auxiliary Police or Private Security Guard services.

02 Patrolling by Auxiliary Police - Mobile Patrol Vehicle

Mobile Patrol Vehicle services include patrol, surveillance and escort activities by TNB‘s Auxiliary Police.

03 Special Operations by Auxiliary Police

Special operations including arrangement of manpower (Auxiliary Police) and logistics.

04 Security Investigation and Intelligence Services

• Security investigation services on any incident or criminal activities related to security threat.
• Intelligence gathering services on corporate security issues.

38

Services Offered by Security Services (SSD)

05 Security Risk Assessment Matrix (SRAM)

Identification of vulnerabilities, threats level, and assessing the possible damages or impact to determine the risk level
where to implement the adequate mitigation, security response or measures.

06 Security Automation

• Planning & Advisory - Technical advisory on system design and specification based on Client’s requirement and on-
site assessment.

• Project Management - Project execution and monitoring - from supply, installation, testing and commissioning of
security automation system.

• System Maintenance Services - Maintenance services to ensure system availability and reliability.

07 Monitoring & Response Services by Security Command Centre

Proactive (ability to detect and deter) and real time remote monitoring services including response to any security threat
or incidents.

39

Services Offered by Security Services (SSD)

08 Card & Access Control Management for TNB ID Card Services

Production of relevant ID cards to staff, contractors, visitors in TNB/Client’s premises.

09 Security Vetting Services (Tapisan Keselamatan)

Management and coordination of security vetting by PDRM for Client’s staff and contractors.

40

41

Fleet
Services

42