TGBS e-Service Catalogue

Fleet Management Department (FMD) oversees all fleet performance and
fleet maintenance in order to increase productivity and help a business run
as smoothly as possible and covers overall fleet management value chain.

FMD covers Fleet Services, Genset Services, Inland Transportation,
Hydraulic Repair, Supply Chain & Partnership, Electric Vehicle, General
Repair, Resale & Marketing, Pool Vehicle Services, Fuel Management,

Insurance Management and Licensing & Permit Management.

FMD are committed in providing excellent, efficient and professional
fleet management services to all our partners that meet their business

requirements while maximising value for all stakeholders.

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Services Offered by Fleet Services (FMD)

01 Fleet Services

• Provides Fleet Operation Coordination for leasing management.
• The vehicle will be assigned with a driver and operator to our customer for normal or emergency cases.
• FMD specialises in providing fleet repair and maintenance including managing panel workshops.
• Respond to vehicle breakdown cases & provide consultancy for further action (Vehicle Breakdown Services).
• Fleet Management System uses digital platform to support end-to- end process:

i. Fleet application, through Integrated Fleet Management System (IFMS).
ii. Fleet tracking, through Automatic Vehicle Location System (AVLS) and Geospatial Information System (GIS).

02 Genset Services

• Mobile Genset Services assigned to planned and emergency application.
• Specialised in Repair & Maintenance of Genset.
• Genset Consultancy & Advisory Services.
• Genset Management System using digital platform to support end to end process:

i. Genset application, through Integrated Genset Management System (IGMS).
ii. Genset tracking, through Automatic Vehicle Location System (AVLS), Geospatial Information System (GIS),

IGM3 Digital.
iii. Genset parameters, monitoring through Artificial Intelligence Monitoring System (AIMS).

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Services Offered by Fleet Services (FMD)

03 Inland Transportation

Serves internal TNB needs for transportation.
i. Transportation Service Delivery Provider for Material (Stock Item).
ii. Transportation Service Delivery for Reverse Logistic (Schedule Waste).

04 Hydraulic Repairs

Repair and maintenance management of TNB vehicles including hydraulic specialised vehicles (Crane Auger, Hydraulic
Platform).

05 Supply Chain & Partnerships

Managing the purchase of standard designed vehicles and also special designed vehicles.

06 Electric Vehicles

Currently, Electric Car & Bus services are on board. Moving forward, we are exploring other Electric Vehicles in line with
latest technology to reduce maintenance cost and carbon emission.

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Services Offered by Fleet Services (FMD)

07 General Repair

Managing repair and maintenance, fabrication work and craftsmanship services for TNB installations (substations, feeder
pillars, fabricated installations).

08 Resale & Marketing

Managing vehicles that has reached the end of their fixed term by selling it to get surplus inventory.

09 Pool Vehicle Services

Provide various type of passenger vehicle for TNB top management, TNB VIP guest and for TNB Corporate event.

10 Fuel Management

• Fuel card management via Petronas Smart pay Card.
• Processing new application of cards, cancellation of cards and cards renewal.
• Providing fuel card to all company vehicles including Top Management and Subsidiaries (100% owned by TNB).

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Services Offered by Fleet Services (FMD)

11 Insurance Management
Managing Insurance & Road tax Renewal for Vehicle, Equipment & Marine Hull

12 Licencing and Permit Management

Managing Puspakom inspection, PMA (JKKP PMA) and other relevant permit & lisences for Vehicle, Equipment & Marine
Hull

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HealthCare
Services

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TNB HealthCare (THC) is committed to serving our 134,000 members, consisting of
staff, retirees and their dependents. We strive to provide effective and efficient end-to-
end healthcare management services for our members. We are also committed to ensure

Guarantee Letters (GL) are issues in a timely manned within the stipulated SLA.

THC has operationalised 3 Klinik TNB located at strategic areas-Bangsar, 2Sentral and
Janamanjung, thus enabling our staff and retirees to have better access to safe, reliable and
high quality medical care by our professional doctors and clinic staff. With the best interest of
our members at heart, we have recently introduced a new initiative, namely the Medication
Delivery Service (MDS), where our staff and retirees can obtain their long-term medication in 3
convenient options-Self-collection at Klinik TNB, self-collection at the nearest TNB Dispensary
or delivered directly to their homes. THC frequently engages and communicates with TNB
staff and retirees on medical benefits, healthcare and leading a healthy lifestyle. To serve our

members better, we have also launched 3 TNB HealthCare Guidebooks for Staff, Retirees
and Call Centre as a reference on their medical benefits and eligibility. In addition, the TNB
HealthCare Mobile App was launched for quick and easy access to locate Panel Clinics, apply

for GLs and view their medical statements.

Our Wellness Management initiatives are aligned to TNB’s Sustainability Pathway and ESG
plans. We focus on our staff’s overall well-being with wellness activities such as health
screenings, webinars, BookDoc, 6 Scopes of Wellness and Activ@Work.

In essence, TNB HealthCare will collaborate with your organisation and be your preferred
healthcare solutions provider. Our experienced team will partner and walk you through the

entire process from end-to end, to ensure the intended outcome is achieved.

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Services Offered by HealthCare Services (THC)

01 Guarantee Letter Services Management

• Process issuance of Guarantee Letter.
• Conducting analysis for reporting of any abnormal claims submitted by TNB panels or members.

02 Claims Management

• Process claims and payment to TNB panels & members.
• Prepare medical data for submission to payroll for salary deductions.

03 Wellness Management

• Manage implementation of six (6) scopes of Total Wellness towards an active lifestyle & work-life balance:
i. Health Screening.
ii. Healthy Diet.
iii. Healthy Mind.
iv. Stop Smoking.
v. Active Lifestyles.
vi. Weight Management.

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Services Offered by HealthCare Services (THC)

04 Klinik TNB

• 3 Klinik TNB in Bangsar, 2Sentral & Janamanjung for patients to obtain high-quality, safe and reliable medical care.

05 Medication Delivery Services (MDS)

• Delivery services for patients to obtain long-term medication easily via 3 easy options-PosLaju to patients home, self-
collect from Klinik TNB or collect from nearest TNB dispensary.

06 THC Mobile App & Guidebook

• THC Mobile App to locate our 1,240 panel hospitals and clinics, request GL and access their Wellness Statement.
• TNB HealthCare Guidebook for patients to refer on medical benefits and eligibility.

07 Benefits & Members Management

• Continuous communication and engagement with staff, retirees and dependents on TNB’s medical benefits.
• Solve medical issues for staff and retirees on a case-to-case basis.

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Property
Services

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At Property Services (PSD), we offer a wide range of reliable real
estate services to suit your business and operational needs. Our
team is led by highly experienced people in real estate fields that will
ensure effective maintenance of building facilities, deliver the highest
standards of quality and cost-effective on property construction and
renovation project while providing integrated approach to property

management.

PSD is driven by a full range of integrated property development,
maintenance and management services which include Repair &
Maintenance Services, Project Management Services for new premise
construction and/or renovation project, Tenancy Management Services,
Quarters Management Services, Hospitality and F&B Services, Asset
Procurement for land and building, Wayleave Procurement, Land
Management and Digitalisation as well as Asset Disposal Service.

Our experienced team will also assist you in ascertaining your fair asset
value according to the current market, conduct a feasibility study and

provide technical advisory for your land and building.

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Services Offered by Property Services (PSD)

01 Repair & Maintenance (R&M)

• Corrective R&M Service (Complaint Management)
i. Provides corrective R&M Service such as building maintenance, civil works and electrical works.

• Planned Preventive Maintenance Service, the team provides
i. Scheduled R&M Service/Planned Preventive Maintenance (PPM) for critical building facility assets such as lifts,
generator set, ACMV (Air-Conditioning and Mechanical Ventilation) systems and firefighting system.
ii. Soft R&M Service that includes :-
Г Cleaning service.
Г Hygiene service.
Г Sanitisation service.
Г Landscape service.
Г Pest control service.

• Re-certification of compliance to required property & regulatory on TNB premises.
i. Provide re-certification activities for applicable build-facility at TNB premises such as:
Г Permit Mesin Angkut (PMA) for lift, fire certification (FC).
Г Suruhanjaya Perkhidmatan Air Negara (SPAN) for sewerage system.

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Services Offered by Property Services (PSD)

02 Project Management & Control (PMC)

• New building construction and premise renovation
i. Provide professional technical advisory and project management services for new premise construction and/
or renovation.

• Minor repair civil works
i. Provide minor repair civil works service for TNB assets and premises.

03 Hospitality and F&B Services

• Provide event space for various functions and occasions, such as
i. Workshops, meetings, seminars, brainstorming sessions, exhibitions etc.
ii. Short term space rental available are auditorium, seminar/meeting rooms.
iii. Event space at selected TNB premises: Menara TNB Melaka, Vibrant Cafe TNB HQ and Cahaya Resorts
nationwide.
iv. As an option, the event space rental also comes with various F&B packages to suit the event and the clients’
budget.

• Manage rental, marketing, and operational compliance for food premises/space/booth at selected TNB premises on
i. Local authority compliance for Food Premises/Council Space/Booth at TNB HQ Building, Dua Sentral, UNITEN
Student Centre, Menara TNB Melaka, and vending machine rental sites nationwide.

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Services Offered by Property Services (PSD)

04 Tenancy Management Services

• Market survey for rental premise office space
i. Conduct market survey for available office space /space required according to Client’s business and operational
needs.

• Negotiation service of rental rate
i. Offering negotiation service of rental rate (and other rental terms) with building/ premise owners.

• Prepare and formalise rental documentations
i. Assist customer in preparing and formalise Letter of Acceptance (LOA), Letter of Offer (LO) and Tenancy
Agreement (TA).

• Collection of leased income & rental payment
i. Manage collection of leased income & rental payment including other related financial management processes
for real estate assets.

• Tracking budget allocation for land and office space OPEX
i. Maintain a record of the customer’s budget allocation for land and office space operational expenditures vs
actual expenditures.

• Manage and review Tenancy Agreement
i. Provide service to manage, review and ensure
Г Tenancy Agreement.
Г Rental agreement has valid and comprehensive tenancy agreement terms.

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Services Offered by Property Services (PSD)

05 Quarters Management Services

• Maintain central database for quarters
i. Coordinate, compile and maintain a central database from all BSO States for TNB quarters nationwide.

• Advisory on quarters market rental rate or board rental’s charges
i. Provide advisory on market rental rate or board rental’s charges for quarters by providing Market Rental Report
(MRR).

• Establish quarters house rules
i. Provide service to establish quarters house rules for quarters residents.

• Revise rental rate for quarters
i. Assist clients in revising rental rate for their quarters by proposing new rental rate through Market Rental Report.

• Manage quarters by appointing third party Property Manager
i. Provide Asset Management of the quarters under third party property manager.

06 Land Asset’s Digitalisation

• Digitise land data and information through a digital solution
• Provide record keeping of land related matters in digital form.

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Services Offered by Property Services (PSD)

07 Asset Procurement

• Procure assets (land/building) to secure TNB assets and installations
i. Provide service to procure asset as required by National Land Code 1965, Land Acquisition Act 1960 & State
Land Rules/Enactments through following activities:
Г Lease (Lease Registered)
Г Transfer (Titles Received).
Г Acquisition (Borang K Land Acquisition Act 1960 issued).
Г Alienation (Title Received).
Г Temporary Occupational License (License received).
Г Lease of Reserve Land.
Г Agreement to Lease.
Г Agreement to Transfer.
Г Renewal of Lease.
Г Renewal of Titles.
Г Consent Letter (As a Registered Lessee).
Г Preparation of Sale & Purchase Agreement.

08 Asset Disposal Service

Assist in the administration of the asset disposition/demolition process (land/building).

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Services Offered by Property Services (PSD)

09 Wayleave Procurement

• Carry out wayleave procurement for TNB assets and installations
i. Provide service to procure land for wayleave purposes as required by Electricity Supply Act 1990, National Land
Code 1965, Land Acquisition Act 1960 & State Land Rules/Enactments through:
Г Wayleave Section 11.
Г Wayleave Section 15.
Г Endorsement.
Г Charting.
Г Reimbursement of Quit Rent (Rentice Area).

10 Management of Outgoings Payment

• Outgoings management service for TNB land
i. Manage land matters as required by National Land Code 1965, State Land Rules/Enactments & Local Government
Act 1976 such as:
Г Payment of Quit Rent.
Г Judicial Review on Quit Rent Imposed.
Г Payment of Assessment.
Г Objection on Assessment Rate Imposed.

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Services Offered by Property Services (PSD)

11 Land Management

• Manage TNB lands
i. Our specialist will manage TNB land as required by National Land Code 1965, Land Acquisition Act 1960, State
Land Rules/Enactments & Local Government Act through the following activities.
ii. Preparation of Final Title.
iii. TNB’s Land Acquired by Third Party.
iv. Partition/subdivision/change in Express Condition & Amalgamation.
v. Easement.
vi. Right of Way.
vii. Surrender/surrender & re-alienation.

• Manage deterrent and carry out enforcement activities for TNB lands
i. Provide services to deter TNB lands encroachment issues and carry out enforcement activities on TNB
lands based on National Land Code 1965, Land Acquisition Act 1960, State Land Rules/Enactments & Local
Government Act through following procedures:
Г Eviction of Squatters.
Г Signage.
Г Fencing.
Г Site Verification & Monitoring.

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Services Offered by Property Services (PSD)

Land Management (Cont.)

• Prepare technical and title plan
i. Assist in the preparation of the technical and title plans.

• Safekeeping of TNB lands’ original documents
i. Assist client in the safekeeping of original land documents and the security of TNB’s assets’.

12 Advisory Services

• Advisory on asset value
i. Provide advice and revision of fair real estate asset value according to current property market value through
the following activities:
Г Valuation advisory for land, buildings, hospitality and F&B.
Г Feasibility study on lands and buildings.
Г Technical advisory on lands and buildings.

• Feasibility study on lands and building
i. Assist in conducting feasibility study on lands and buildings.

• Technical advisory on lands and buildings
i. Provide technical advisory on lands and buildings.

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Corporate Affairs
Services

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Our Corporate Affairs Services team is responsible to provide advisory
and a total solution for managing two (2) major drivers, which are
Corporate Event & Exhibition and Gifts/Souvenirs Management.

We will work in partnership with your team to provide services that can
protect your reputation and to build strong, proactive communications

& engagement frameworks that are aligned to corporate strategy.

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Services Offered by Corporate Affairs (CA)

01 Corporate Event

• Exhibition & Event Management
i. Advise, organise, coordinate and manage planned & unplanned events.

• Sports Management
i. Manages and regulates Club/Societies such as Kelab Kilat Kebangsaan, PELITAWANIS TNB & PKPI Kebangsaan.

• Corporate Social Responsibility (CSR)
i. Responsible to manage and coordinate group-wide sponsorship and donation request, monitors, and track
annual disbursement of the company’s sponsorships and donations.
ii. Responsible for supervising CSR activities and initiatives based on three pillars which are Education, Environment
and Economic Social.
iii. Enhance the wellbeing of communities, particularly but not limited to areas in which we operate.
iv. Improve the economic status of the ‘rakyat’/stimulate economic activities in the community.
v. Improve the quality of life through providing refurbishment/improvement of basic housing and shelter.
vi. Monitors and manages all sponsorship & donation benefits.
vii. Execute environment initiatives/projects/programmes for environmental sustainability.

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Services Offered by Corporate Affairs (CA)

02 Corporate Gifts/Souvenirs Management

• Exhibition & Event Management
i. Provide corporate souvenirs for TNB related events.

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Bronze: Customer Centricity
Impact Award

Honorary Mention: Change
Management Impact Award

Champion for CIMA Business Partners
Challenge for Shared Services 2019

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Honorary Mention: Customer
Centricity Impact Award

Honorary Mention: Change
Management Impact Award

Distribution Network Special
Award: COVID-19 Unsung Heroes

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Silver: Business Transformation
Impact Award

Honorary Mention: Business
Resilience Impact Award

Honorary Mention: Diversity &
Inclusion Impact Award

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