Good Morning Jodie,
As a family, we are very happy with the service
provided to our Mother by Platinum Care,
especially during these testing Covid-19 times.
I'm not sure what we we would do if we didn't have
this care package in place.
During normal times we found it difficult to
support our Mother as much we would like, due to
work commitments and now due to Covid-19, with the
self isolation & shielding guidelines, it has
become impossible for some of us to visit Her, so
it has become even more important that Platinum
Care are there to support Her.
At the start of the support, I don't think Mum was
very happy about strangers coming into her home to
care for Her, I know She could be a bit awkward,
not allowing the carers to shower her & insisting
that She could manage, when She clearly couldn't.
But now She has got used to them & looks forward
to their arrival.
So, as a family would like to thank all the Carers
who support Our Mother, we really do appreciate
everything they do & We know that without their
support, we would be really struggling.
I think Platinum is doing a fine job with coping
with Covid 19. I feel much better now that all the
carers wear masks. A couple of them took the
initiative to do this before being requested to by
the office. Trudy and Sarah Jane have been wearing
masks when taking care of me prior to it being a
government requirement. We really appreciated them
All carers follow the guidelines by washing
hands before attending to me. They wear
gloves, masks and aprons.
Kelly Care the Maneger
I'm glad I'm still having good care from Platinum Care
all the care workers have been good and I have a good
laugh with them and they are so. Considerate to me and
anything I want doing is no trouble for them.
Thank you for your help and support.
1 Stevenson Court
21 Palmeson Avenue
P.S. And thank you for thinking of me about food donation
it was much appreciated your lovely.
with a smile.
worries of complaint. Always happy to care my every wish
I would like you to know Platinum are excelent staff. No
To all at Platinum Care
You are all superstars!
For everything you are doing for Marjone and others.
We thought we would write to let you know how
impressed we are with the way you and your carers
have coped with the unprecedented Covid19 situation
over the past few months, while providing care for
my sister, Eileen. In addition to wearing
appropriate PPE to minimise the risk of virus
transmission, your carers have checked her on each
visit for covid symptoms. They have also have been
very supportive to her in a situation where she
found herself very lonely and isolated in the
lockdown scenario, and each carer has taken time to
chat with her during their visit.
We have kept in regular touch with Eileen's care
via the Access app, which has been invaluable.
And when we have contacted Platinum Care
Solutions to ask for slight changes to Eileen's
care plan, they have always been dealt with in an
efficient and professional manner.
Would you please pass on sincere thanks from Eileen
and her family to all of your staff.
I have nothing but admiration for the way your
carers have continued their work throughout this
very difficult time.
It has helped me so much to know that my mother,
Hilda Booth, has had their help and company over
the last weeks. Because I am 75 years of age I
have, therefore, been unable to visit her myself.
The care my mother has received, particularly from
Lynn Stanford, is exemplary. Please let her know
how much I appreciate it. Having the continuous
care from one carer has been, and is, invaluable.
I am so glad I chose Platinumcare.