45th EDITION Jan/Feb 2025 DEDICATED TO UPDATING OUR TEAMS ON EVERYTHING THAT IS GOING ON AT PROFESSIONAL SECURITY ACROSS OUR HUB, OPERATIONS AND FRONTLINE TEAMS. OUR FIRST EDITION OF 2025!!!
CONTENTS COMPANY UPDATES PAGE 4 - 8 HOSPITALITY UPDATE PAGE 10 - 13 GUARDING UPDATE PAGE 15 - 17 SOCIAL VALUE UPDATES PAGE 19 - 20
COMPANY UPDATES
NEW STARTERS & PROMOTIONS We have welcomed a few new members to strengthen all our departments in January/February! Our SOC welcomed Ashley Pullan, Robert Holden, and Soraia De Oliveira to the team! A big welcome to our new Area Managers Darran Hobbs, Ryan McHenry, Andy Nicholson, and Taiwo Fakolujo, who have recently joined us across the UK. Glenn Hellier joined our Sales team as our new Business Development Manager in Wales. Our Finance Team have welcomed two new members. Akib Vail joins us as our Assistant Management Accountant and Nicola Reed joins the team as our new Group Credit Control Manager. EXCEPTIONAL PEOPLE WELL DONE SARAH! A big Shoutout to our Head of Commercial Development, Sarah Baugh, who recently attended the Outstanding Security Performance Awards after being shortlisted in the Outstanding Female Security Professional category. Tom Colman joined the team as our new Group Senior Head of Business Support. And last but by no means least, following our recent Yorkshire Cricket Club contract win, we have welcomed Aaron Grant as our new Operations Manager for our Guarding & Events division. Sarah shared “Although I was not a winner this time around, being shortlisted, especially after only a few years in the industry, is such an honour. It’s a real testament to the importance of championing social mobility and providing opportunities for talented young people to develop in our industry. These young people are our future leaders, and there’s a huge pool of untapped potential that we access and learn from. If all of our industry leaders make deliberate efforts to engage with young people, we can build a more diverse, dynamic and modern workforce.
HOW DID YOU GET INTO WORKING FOR A SECURITY COMPANY? WHAT MADE YOU WANT TO WORK AT PROFESSIONAL SECURITY? I’ve been involved in the night-time economy for most of my working life. I started running nightclubs at a young age, where managing security teams was always a key part of my role. Over time, as my passion for the nightlife industry started to fade (along with my hairline), transitioning into security felt like the natural next step. I had already worked with Professional Security as a client and had built a good relationship with the company. Moving into a security-focused role seemed like the perfect fit. WERE YOU AWARE OF THE CAREER OPPORTUNITIES AVAILABLE IN THE INDUSTRY WHEN YOU FIRST STARTED? Not at all. I don’t think many people enter the security industry by choice—like hospitality, it still carries a stigma of not being seen as a “real job.” No child in school grows up wanting to be a security officer or manager, yet the skills needed to succeed in this industry are hugely underrated. The security sector challenges people in ways they don’t expect—it’s tough, sometimes dangerous, and often thankless. It takes real determination and drive to be successful. I truly hope that one day, people in the security industry will receive the respect they deserve. PROFESSIONAL PROGRESSION At Professional Security, we recognise progression and growth for all members of our team. As part of our Professional Progression blog series, we have been interviewing different members of our team who have progressed their careers within the industry. We are excited to share Chris Taylor’s journey with us in this months’ edition!
WHAT’S THE MOST ENJOYABLE ASPECT OF YOUR ROLE? No two days are ever the same. The BDM role pushes me out of my comfort zone, and I’m constantly learning, adapting, and improving the way I approach things. I love a challenge, and this role keeps me on my toes. But beyond that, it’s the people—especially the Door Supervisors on the ground. The first time I stepped into the boardroom, I looked at the photos of our DS teams displayed on the walls. It made me realise that every single person in those pictures has likely faced difficult and dangerous situations at some point. Many have saved lives— whether they realise it or not. And yet, they rarely receive recognition for what they do. They keep people safe every day, often without thanks. How many people in office jobs can say the same? Not many. They are everyday heroes, and I have massive respect for them. WHAT’S THE BEST CAREER ADVICE YOU HAVE EVER BEEN GIVEN? I once read something that really stuck with me. A bottle of water in a shop costs £2. In a train station, it’s £3. On a train, it’s £4. In an airport, £5. On a plane, £7. Same bottle of water, same product—just a different environment. So, if you ever feel undervalued or underappreciated, maybe you’re just in the wrong place. TELL US ONE SURPRISING FACT ABOUT YOU… Most people wouldn’t guess, but I’m covered in Japanese-themed tattoos, including a full back piece. Bonus fact: I’m also good at accents and impressions—if I hear one for a short time, I can usually replicate it pretty well!
PREVENTION OF SEXUAL HARASSMENT: MANDATORY TRAINING AND SUPPORT We recently announced the launch of our Prevention of Sexual Harassment (PSH) training, in line with new legislation. This training is mandatory for all staff and will ensure that we maintain a safe and respectful workplace for everyone. The 30-minute course is part of our compliance with the new Prevention of Sexual Harassment laws, and we encourage all team members to complete the training by the end of February – Have you completed the training? A special thank you to those who have volunteered to be our PSH Champions! These individuals will be the first to receive training and will play a key role in supporting colleagues throughout this process. Our PSH Champions are: Once trained, they will be available to offer guidance, support, and advice to anyone with concerns regarding sexual harassment in the workplace. The PSH Champions are there to listen without judgment, offer a sounding board for any concerns, and help navigate through any necessary HR processes. Importantly, all conversations with PSH Champions will be treated with the utmost confidentiality. If you have witnessed or been subjected to sexual harassment in the workplace, please don’t hesitate to reach out to one of our PSH Champions. They are there to support you, ensuring you feel heard and respected. You can contact the PSH Champion you feel most comfortable with, and they will assist you in addressing any issues you may be facing. We are committed to fostering a culture of respect, support, and safety for all team members. FINLAY WILKINSON PETER ENGLAND JASON CASTILLO STEVEN ROSE ALEX BOTTOMLEY BECKY PICKLES MICHAEL PALMER BEN KNOTT LEWIS AKPOFURE MICHAEL WILLEY
CELEBRATING OUR FESTIVE 'WORK TO WIN' WINNERS We were excited to recently announce the winners of our latest festive 'Work to Win' competition, where six lucky individuals have been rewarded with £500 holiday vouchers! With over 24,000 entries into the draw, including multiple entries from those who went above and beyond by covering New Year’s Eve and taking on extra shifts throughout the month, the level of commitment shown by our team was truly remarkable. The 'Work to Win' initiative aims to recognise the efforts of our staff, and the response from everyone has been outstanding. A special shoutout goes to our winners: Jeffrey, Luca, Mark, Abou-Baker, Thomas, and Luca. These hardworking individuals combined to work an impressive 110+ shifts over the festive period. Their dedication to the role and to Professional Security truly stands out, and we are thrilled to celebrate their achievements with this well-deserved reward. This initiative is just one way we can recognise the incredible efforts of our team members who consistently go above and beyond. It is an honour to celebrate their success and continue supporting them as they move forward in their careers.
HOSPITALITY UPDATE
NEW HOSPITALITY DEPLOYMENTS A huge shout out to our Operations, Hub and Frontline teams who did a great job at supporting various new hospitality deployments in the months of January and February. Here are a few of our highlights… MARKET KITCHEN - BARNSLEY Introducing Market Kitchen In Barnsley! Located on the first floor of the new market hall, with over 500 seats, a terrace offering stunning views, and a mix of classic cafés and exciting new food outlets, there’s something for everyone! Huge shoutout to Dave Andrews, Lukas Cadman and their exceptional frontline team for this fantastic deployment. VIADUCT SHOWBAR - LEEDS Another exciting new partnership in our hometown of Leeds, Viaduct Showbar! Nestled within the heart of Leeds’ vibrant LGBTQ+ scene within the iconic Freedom Quarter, the Viaduct Showbar reigns supreme as the UK’s premier fully choreographed drag cabaret venue. MOONSHINE SALOON - LIVERPOOL We’re thrilled to announce our latest partnership with Moonshine saloon in Liverpool! Bring your own liquor and become a part of the story as you join an undercover bootlegging empire! ALWAYS WINNING
THE MAYFAIR - HARROGATE Introducing The Mayfair In Harrogate! Mayfair Pub & Kitchen serve up delicious burgers, wraps, pizzas, and pub classics, alongside a wide selection of beers, soft drinks, and cocktails. With live sports screenings (including Premier League matches), plus live music and DJ events, it’s set to be a vibrant spot in Harrogate! Were glad to be keeping the Mayfair team and their customers safe at this fantastic new venue! ARCADIA ALE HOUSE - LEEDS We are delighted to announce another exciting new partnership in our hometown of Leeds, Arcadia Ale House! This place is the ultimate spot for a top-tier pint and good times, whether you’re watching the latest sports, smashing the weekly quiz, or just soaking up the atmosphere Our trusted Door Supervisor, Wayne, is on hand to make sure everyone enjoys a safe, fun, and welcoming night out. HOOTERS -NEWCASTLE Introducing Hooters in Newcastle! The Hooters brand has grown into an international sensation, with more than 400 Hooters in many countries across the globe. Why not try the recommend famous chicken wings with their signature hot sauce next time you’re in Newcastle?
EMPOWERING OUR TEAM: NALOXONE TRAINING IN SHEFFIELD Members of our team had the valuable opportunity recently to participate in Naloxone training in Sheffield, hosted by Likewise Sheffield. This essential training equips our security professionals with the knowledge and skills to respond effectively to opioidrelated emergencies, reinforcing our commitment to safety and community well-being. WHAT IS NALOXONE? Naloxone is a life-saving medication that can rapidly reverse the effects of an opioid overdose. In an industry where quick decision-making can mean the difference between life and death, having our team trained in administering Naloxone enhances their ability to act decisively and effectively in critical situations. WHY NALOXONE TRANING MATTERS The importance of this training cannot be overstated. By participating in this programme, our team members: Enhance their emergency response skills – Learning how to administer Naloxone ensures they are prepared to handle overdose situations confidently. Increase awareness of opioid-related risks – Understanding the dangers of opioid misuse and overdose helps foster a safer environment for both staff and the public. Gain the confidence to act in critical moments – Proper training reduces hesitation in emergency scenarios, allowing for swift and informed decision-making.
We pride ourselves on working with the best and congratulate George, Joel and Lewis on winning our Hero Recognition Award. If it weren't for their actions, these story could have ended very differently. MEET OUR LATEST HOSPITALITY HEROES! JOEL & GEORGE - BISHOPSGATE Firstly, we throw it back to December 2024 where we presented Joel and George, two outstanding members of our frontline team in London, with our Frontline Hero Recognition Awards. On Wednesday, 11th December, while on duty at Dirty Dicks (Bishopsgate - Young's Pubs venue), Joel and George encountered a critical situation where a female collapsed and became unresponsive. With their extensive experience and calm demeanour, they swiftly took control. George secured the area and called for an ambulance, while Joel administered CPR. Their quick thinking and teamwork saved her life. Joel placed her in the recovery position, ensuring she remained safe and warm until paramedics arrived. LEWIS - NORWICH Our most recent Frontline Hero Recognition Award has been awarded to Lewis, one of our exceptional frontline Door Supervisors in Norwich who responded to an incident at the venue they were working at when finding someone unconscious. Lewis used his first-aid training and administered CPR until paramedics took over and took the individual to hospital.
GUARDING UPDATE
“The award for the LTA follows the successful tender and award for Yorkshire County Cricket Club. We are looking forward to a record year in events. We are also excited about being asked to speak at the LTAs senior manager event in April where we will be briefing senior event managers on Martyn’s Law updates and General Security Management.” Martin Leeder – Guarding & Events Director ALWAYS WINNING EXCITING NEW CONTRACT WINS! LAWN TENNIS ASSOCIATION We did mention this in the previous issue… but we now have further details! We are thrilled to announce that we have been awarded a prestigious three-year contract with the Lawn Tennis Association (LTA) to provide security services at two major venues - LTA Nottingham and LTA Eastbourne, starting this year! This contract is a significant achievement for our team, as we will be responsible for providing security stewarding, management, and Close Protection Officer (CPO) functions for both venues and their full annual calendar of events. Our expertise in delivering toptier security solutions will ensure the safety and smooth operation of these high-profile tournaments, reinforcing our reputation within the industry. In preparation for the upcoming events, we have also secured funding for Level 2 Spectator Safety Training in Nottingham, ensuring that our team is fully equipped to handle the demands of large-scale sporting events. This proactive approach demonstrates our commitment to upholding the highest security standards while investing in the continuous development of our workforce. Winning these contracts is not only a testament to our capability but also an opportunity to strengthen our presence in the sports security sector. These highprofile clients serve as excellent case studies, showcasing our ability to manage largescale venues with professionalism, efficiency, and expertise. We look forward to working with the Lawn Tennis Association to create a safe and secure environment for players, staff, and spectators alike. A huge well done to everyone involved in making this happen!
YORKSHIRE COUNTY CRICKET CLUB We are delighted to announce that we have been awarded a new event security contract for the prestigious Yorkshire County Cricket Club. This exciting new partnership will see us provide comprehensive security solutions to ensure the safety and protection of players, staff, and fans at one of the country’s most renowned sports venues. The contract will involve the provision of a highly trained and experienced security team, equipped to handle a wide range of duties, including crowd safety, pitch protection, pavilion safety, turnstile and access security, dog handling and hospitality security. The team will work in partnership with the Yorkshire County Cricket Club’s management to deliver a safe and welcoming environment for all visitors. Yorkshire County Cricket Club, founded in 1863, is one of the most successful and wellrespected cricket clubs in England. Based in Leeds, the club is renowned for its commitment to excellence in the sport and its passion for the game. As Yorkshire Cricket Club looks forward to the new season, our expertise will be instrumental in managing the safety and security of all who visit. With a proven track record in crowd management and event security, Professional Security is well-equipped to meet the needs of this venue and its varied events. "As a company born and bred in Yorkshire, we are thrilled to be working with Yorkshire County Cricket Club,” said Martin Leeder, Guarding & Events Director. “Our team is committed to delivering excellent security services that align with the club’s reputation for excellence. Ensuring the safety of all attendees during match days and events is our top priority, and we are excited to support the club in this regard" Martin Leeder – Guarding & Events Director
RADIO TRAINING IN THE SOC We are thrilled to announce that our Security Operations Centre (SOC) team will be using radios at 80 Travelodge locations nationwide as part of our new Travelodge trial contract. We are deploying four mobile officers who will work closely with our SOC team. This initiative ensures that every Travelodge hotel under our watch is equipped with realtime communication and rapid response capabilities, enhancing overall security standards. EXCEPTIONAL PEOPLE Effective communication is the cornerstone of our security operations, and we are proud to partner with CSE Crosscom, our trusted radio suppliers. Their reliable communication tools enable our teams to stay connected, respond swiftly to incidents, and maintain a secure environment for guests and staff alike. OUR ONGOING PARTNERSHIP WITH COVENTRY BID We are immensely proud of our ongoing partnership with Coventry BID in providing a dedicated Street Patrol Team. This collaboration is a testament to our shared commitment to safeguarding the businesses and residents of Coventry, ensuring that the city centre remains a safe and secure place for everyone. As we enter 2025, the team has already made a significant impact, tackling challenges head-on with unwavering dedication. Their work is vital in addressing key security concerns and enhancing public safety, demonstrating the importance of proactive security measures in urban environments.
SOCIAL VALUE UPDATES
ALWAYS WINNING CELEBRATING NATIONAL APPRENTICESHIP WEEK We recently celebrated National Apprenticeship Week, a week-long celebration that brings together businesses and apprentices across the country to shine a light on the positive impact that apprenticeships make to individuals, businesses and the wider economy. Over the past few months, we have been actively investing in our people by leveraging our apprenticeship levy to support career development in areas like marketing, data, leadership, and operations management. OUR APPRENTICESHIP JOURNEY SO FAR We are very excited to now have 8x apprenticeships currently live through QA Ltd including: • 3x Level 4 Data Analyst • 3x Level 3 Data Technician • 1x Level 3 Multi-Channel Marketer • 1x Level 4 Project Manager Alongside this, we are also working with Raise the Bar and currently have 6x live apprenticeships and are in the process of pushing more live over the coming months. Our live apprenticeships include: • 2x Level 3 Excelling in Team Leadership • 4x Level 5 Excelling in Operational Management
APPRENTICESHIP SPOTLIGHTS! INTERESTED IN AN APPRENTICESHIP? Apprenticeships are more than just career pathways; they’re powerful tools for social mobility. They open doors for people from all backgrounds, providing real opportunities to earn, learn, and grow. If you are interested in an apprenticeship, please do get in touch with your Line Manager who will be able to chat through your options.
DO YOU HAVE ANY NEWS TO FEATURE IN THE PULSE? PLEASE SEND ANY NEWS TO SARAH OR PAIGE TO BE FEATURED IN THE NEXT EDITION! Sarah Baugh Head of Commercial Development [email protected] 07443 985261 Paige Jackson Sales & Marketing Apprentice [email protected] 07398 138883