e-Buletin PADU Feb 2022

time listening to people's daily problems, replying to all In my line of work as a lecturer, I have always replied
the invitation sent by text messages, emails or letters. Thank you to all the reasons that the students gave me
Body language and gestures also play important role for being absent or being late for report submission.
here. A smile, a pat on the shoulder or a good luck wish They took the effort of telling (big matter) when they
may just be too simple but again it has a strong force don't have too. What I just did is to reply thank you
value to the other person. (small matter).

Some other examples that appear small but really big in It does make a lot of difference for my students.
giving the influence in someone's life include:
And, of course, for me personally.
1. Calling people by their name ( it would be better to
find out the name they like to be called).

2. Acknowledge the achievements or contributions and
to praise the person in public (the situation refers).

3.Remember the important dates of the person, for
example, their upcoming wedding, birthday or
anniversary. A personal wish before the date occurs
may put them in a happy state until the day itself.

4.Take interest in their performance and also problems
and drop a note of concern to them knowing that
they have certain problems and difficulties with work
or families. Words of encouragement, hope and
affirmation have great wonders in healing the
sadness and worries.

5.Reply to their worries and questions fast. Do not wait
for days to reply to their concern matters. Even a
thank you note should be getting a reply of ' You're
welcome , Most welcome, or My pleasure' to indicate
acceptance.

6.Replying phone calls, emails, letters and text
messages as soon as we receive them or at least
within a few hours in case of emergency matters.

We might not notice how important is this small matters
but we will definitely know the feeling of the person if we
are the one receiving it. The instant picture of the type of
person you are (positive, can be trusted, concern,
responsible, care and consistent) will be displayed in the
mind of the other person.

This is no longer small matter when it comes to doing
business and dealing with potential clients. Most often, it
is this small matter that ensures and confirms the
business deal. We just have to sit and recall all our past
experience to prove the importance of small matters in
our life.

The most powerful phrase in communicating with
someone is indeed a thank you note (written or verbal).
It should be in our daily spoken dictionary of all
languages. If someone does something to you and it
makes you feel good inside, please say `thank you'.

To name some little things that earn a thank you would
be when someone pick up the call for you, hold the lift/
door, send flowers, treat breakfast, compliment new
dress, share a joke, make coffee before presentation,
setting up your visual aids, wishing best wishes or a well
good morning greeting are just some of the endless list
of the little things that occur in our life everyday.

e-Buletin PADU | 94

Pusat Pengajian Asasi dan Umum
Universiti Selangor,

Jalan Timur Tambahan,
45600 Batang Berjuntai, Selangor

03-3280 5154 | 03-3280 5153
[email protected]