Planning Committee
Todd Arnold* Sandra Broughton Jeffrey Johnson Roger Stephens
Board Member Managing Director, Customer Director, Customer Service Performance Management
CS Week Arizona Public Service
777 Pointe Dr Experience 400 North 5th St Fl 2 Consultant Lead
Villa Hills, KY 41017-5319 Southern Company Gas Phoenix, AZ 85004-3903 Oncor
Sue Daulton* 10 Peachtree Pl Ann Kelly 1616 Woodall Rodgers Fwy
Management Analyst Atlanta, GA 30309 Director, Customer & HR
Tacoma Public Utilities Diane Coley Canadian Electricity Association Ste 6F-002
3628 S 35th St Manager, Customer Service 275 Slater St Ste 1500 Dallas, TX 75202-1234
Tacoma, WA 98409-3192 Ottawa, ON K1P 5H9 Crystal Whitaker
Rod Litke* Support Canada IT Business Solutions Mgr
Chief Executive Officer Piedmont Natural Gas, Inc. Jacqueline Kirwin NextEra Energy/Florida Power &
CS Week 4720 Piedmont Row Dr Director, IT Business Solutions,
2612 W Lamberth Rd Ste 300 Charlotte, NC 28210-4294 Light
Sherman, TX 75092-5183 Tom Cunningham Customer Group 9250 W Flagler St
David McKendry* Director, Payments Eversource Energy Miami, FL 33174-3414
Director, Customer Service Duke Energy 247 Station Dr Donna Williams-Ormond
Hydro Ottawa Limited 400 S Church St ST04C Westwood, MA 02090 Operations Manager, 311 Customer
3025 Albion Rd N Charlotte, NC 28202-1904 Tim Lang
Ottawa, ON K1G 3S4 Fred Daum Director, Business Effectiveness & Care
Canada Director, Customer Contact & City of Richmond
Penni McLean-Conner* Integration 730 E Broad St Fl 5th
Chief Customer Officer & SVP, Billing We Energies Richmond, VA 23219-1861
PSEG Long Island 231 W Michigan St #P277 Shelly Wright
Customer Group 15 Park Dr Milwaukee, WI 53203-2918 Supervisor, Customer Relations
Eversource Energy Melville, NY 11747-3035 Elaine McCallister
247 Station Dr Clayton Dean Mgr, Nonres & Sourced AR Ops Contact Center
Westwood, MA 02090 Mgr, Contact Center Duke Energy BGE, An Exelon Company
Kerry Overton* TECO Energy 9700 David Taylor Dr 1699 Leaden Hall St
Deputy General Manager 702 N Franklin St FI 5 Charlotte, NC 28262-2363 Baltimore, MD 21230
Austin Energy Tampa, FL 33602 Chad Moore Darren Yates
721 Barton Springs Rd Cindy Dossett Supervisor, Meter Maintenance & Application Consultant, Operations
Austin, TX 78704-1167 Manager, Performance Assurance
Andrea Pelt-Thornton* Vectren Corporation Ops Applications
IT Business Solution Group Manager 100 N Governor St Las Vegas Valley Water District ONE Gas, Inc.
NextEra Energy/Florida Power & Light Evansville, IN 47711-5540 1001 S Valley View Blvd 15 East 5th St
9250 W Flagler St Christopher Gagliano Las Vegas, NV 89153-0001 Tulsa, OK 74103-4346
Miami, FL 33174-3414 Director, Strategic Customer Sheila Pressley ___________________________
Mark Wyatt* Director, Customer Revenue Lisa Collins
Board Member Communications Educational Director
CS Week Spire Services CS Week
1506 Chadmore Ln NW 700 Market St JEA 2612 W Lamberth Rd Ste 300
Concord, NC 28027-9084 St Louis, MO 63101 21 W Church St T-15 Sherman, TX 75092-5183
Alfred Glass Jacksonville, FL 32202-3158 John Sild
*Board Member Call Center Manager Lois Stark Conference Director
New Jersey Natural Gas Company Senior Manager, IT Customer CS Week
1415 Wyckoff Rd 2612 W Lamberth Rd Ste 300
Wall Township, NJ 07719-1464 Systems Support Sherman, TX 75092-5183
Kansas City Power & Light
Company
1200 Main St Fl 27
Kansas City, MO 64105-2122
-2-
Attendees Use of this list for marketing purposes is strictly prohibited
Aarsen, Brooke Acres, Duncan Ajdukovic, Slobodan Allen, Lynn
Sr Mgr, Mktg & Mgr, Customer Service Manager
Corporate Account Executive Kissimmee Utility Authority Salt River Project
Communications Hootsuite
Accenture 5 E 8th Ave 1711 W Carroll St PO Box 52025
1301 Fannin St Ste 1900 Kissimmee, FL 34741-6804 Phoenix, AZ 85072-2025
Houston, TX 77002-7026 Vancouver, BC V5T 1R6 Almond, Tim
(713) 483-9742 Canada
[email protected] (888) 350-5191 Akar, Nasser Executive Vice President
Abbatiello, Domenic Asst VP, Strategy & Corporate TMG Consulting
Mgr, Lg Cust Sppt & Critical [email protected] Development 9210 Honeycomb Dr
Facilities Adams, Lloyd Washington Gas Austin, TX 78737-1115
PSE&G Springfield, VA (702) 278-4302
Hicksville, NY National Vice President
SAP America, Inc.
Abercrombie, Debbie New York, NY Alberti, Russ Altheide, Carlyn
Executive Vice President District of Sales Director, Business Development
ETAN Industries InfoSend, Inc. Invoice Cloud
13355 Noel Rd Ste 2100 Adams, Susan 4240 E La Palma Ave 30 Braintree Hill Office Park
Dallas, TX 75240-6837 Customer Service Supervisor
(800) 800-6499 City of Irving Anaheim CA 92807-1816 Ste 303
dabercrombie@ (714) 993-2690 Braintree, MA 02184-8726
825 W Irving Blvd Fl 1 [email protected] (925) 705-5900
etanindustries.com Irving, TX 75060-2860
Abrams, Luba Albu, Chris Amelink, Erik
Mgr, Customer Care Adamske, Brad Vice President, Sales Director, Business Development
Baltimore Gas & Electric Vice President, Sales
Smart Energy Water QuotePro Kiosk Paymentus
Company 820 N Orleans St Ste 400 13024 Ballantyne Corporate Pl
7225 Windsor Blvd 19900 Macarthur Blvd Ste 370 Chicago, IL 60610-3132 Ste 450
Windsor Mills, MD 21244-2642 Irvine, CA 92612-8404
(909) 217-3344 (312) 654-8045 x120 Charlotte , NC 28277-4446
Aburrow, Caitlin [email protected] [email protected] (540) 957-6463
Director, Product Marketing [email protected]
Oracle Alexander, Kristen
475 Sansome St Fl 15 Adderholt, Suzan Business Development Support Anderson, Brenda
San Francisco, CA 94111-3166 Mgr, System Development &
(415) 402-7775 Support Manager QA Supervisor
[email protected] Convergent Outsourcing, Inc. Pedernales Electric Cooperative,
Alabama Power Company 219 Perimeter Ctr Pkwy NE Ste Inc.
Academia, Michelle 600 18th St N
Mgr, CCC Technology Birmingham, AL 35203-2200 200 PO Box 1
Southern California Gas Company Atlanta, GA 30346-1303 Johnson City, TX 78636-0001
1050 Overland Ct (706) 338-2196
San Dimas, CA 91773-1704 Adepetu, Glory
Acevedo, Vidal T & D Application Manager [email protected] Anderson, David
Manager, Customer Operations IBM Corporation
Atmos Energy Corporation Indianapolis Power & Light Allen, Clay 1 New Orchard Rd Ste 1
1400 W Loop 340 Company
Waco, TX 76712-6836 1 Monument Cr Director, Marketing Armonk, NY 10504-1722
Fiveworx (914) 499-1900
Acquaviva, John Indianapolis, IN 46204 [email protected]
SVP, Business Development 9202 S Northshore Dr Ste 300
Walletron Adhami, Raed Knoxville, TN 37922-6603
626 Ardmore Ave (865) 243-8014 Anderson, Debra
Ardmore, PA 19003-1030 CTO [email protected] Dir, Market Performance
(862) 812-4624 AGENT511
613 Landwehr Rd Oncor
Allen, Gail 1616 Woodall Rodgers Fwy
Northbrook, IL 60062-2309 Sr Mgr, Customer Intelligence Dallas, TX 75202-1234
(877) 511-9511
[email protected] Kansas City Power Light Company
PO Box 418679 Anderson, Frank
Kansas City, MO 64141-9679 Chief Business Development
Affonsa, Deborah Officer
VP, Customer Services
Pacific Gas & Electric Company Allen, Lenore Milestone Utility Services
Supervisor, Process Improvement 11830 NW 4th St
San Francisco, CA
& Development Plantation, FL 33325-2416
Central Hudson Gas & Electric (954) 487-9447
Ahonen, Keith Corp.
VP, Client Engagement
Accelerated Innovations 284 South Ave Anderson, Latisha
Poughkeepsie, NY 12601-4838 Customer Services Office Manager
366 Jackson Ste 100 Tacoma Public Utilities
Saint Paul, MN 55101-2989
(218) 838-4630 PO Box 11007
Tacoma, WA 98411-0007
keith@ -3-
acceleratedinnovationsllc.com
Anderson, Mitch Anzell, Patrick Artis, Francine Ayala, Susana
Chief Revenue Officer VP, Member Services, Purchasing Customer Solutions Manager Manager, Products & Services
Pinnacle Data Systems & IT Tacoma Public Utilities Duke Energy
350 Automation Way Great Lakes Energy Cooperative 3628 S 35th St 550 S Tryon St Ste 180
Birmingham, AL 35210-1771 Boyne City, MI Tacoma, WA 98409-3192 Charlotte , NC 28202-4209
(205) 370-5637
mitch.anderson@ Apte, Ajit Ash, Brandon Ayers, Pam
pinnacledatasystems.com Director, IT BI Developer Manager, Credit & Collections
Baltimore Gas & Electric Company Ambit Energy Xcel Energy, Inc.
Anderson, Rachel 110 W Fayette St 1801 N Lamar St Ste 200 4701 Parkside Dr
Assistant Director Baltimore, MD 21201-3708 Dallas, TX 75202-1726 Amarillo, TX 79109-7509
EY
999 Third Ave Ste 3500 Aragon, Michael Atchison, Brad Ayiteyfio, Angela
Seattle, WA 98104-4046 Director, Customer Relations Executive Vice President Utility Operations Analyst
(206) 654-7633 Denver Water Harris Utilities, Cayenta Dekalb County GA
Denver, CO 4200 N Fraser Way Ste 201 744 Jordan Ln Ste 200
Andrews, Deb Burnaby, BC V5J 5K7 Decatur, GA 30033-5700
Pitney Bowes Archard, David Canada
3001 Summer St Director (604) 570-4300 x315 Babin, James
Stamford, CT 06926 Black & Veatch Corporation [email protected] Supervisor, Information
(773) 247-1500 11401 Lamar Ave Technology
[email protected] Overland Park, KS 66211-1598 Atkinson, Jeanne Enstar Natural Gas Company
(401) 451-2022 CIS & Billing Manager PO Box 190288
Andrews, Donna [email protected] Minnesota Power, Inc. Anchorage, AK 99519-0288
Utility CIS Coordinator 30 W Superior St
City of West Palm Beach Armitage, Andy Duluth, MN 55802-2093 Badger, Bret
401 Clematis St Manager, Customer Service & Sales Development Representative
West Palm Beach, FL 33401- Billing Atkinson, Neil Language Services Associates
5319 Thunder Bay Hydro Electric Director, APOLLO WE Technologies 455 Business Center Dr Ste 100
Commission SilverBlaze Solutions Inc. Horsham, PA 19044-3439
Andrews Jim 34 N Cumberland St 9078 Leslie St Unit 2 (215) 259-7000
Executive VP, Solutions & Strategy Thunder Bay, ON P7A 4L4 Richmond Hill, ON L4B 3L8 [email protected]
Origin Consulting, LLC Canada Canada
PO Box 115 (905) 305-1911 Bafus, Paula
Valley Forge, PA 19481-0115 Armstead-Batey, Cheryl [email protected] Sr Event Coordinator
(610) 608-3079 Managing Supervisor, Customer Itron, Inc.
[email protected] Service Aukamp, Stacey 2111 N Molter Rd
AmerenUE Principal Consultant Liberty Lake, WA 99019-9469
Andringa, Rene 1901 Chouteau Ave Westin Engineering (509) 924-9900
Director, Business Development Saint Louis, MO 63103-3003 3100 Zinfandel Dr Ste 300 [email protected]
GC Services Rancho Cordova, CA 95670-6392
6330 Gulfton St Arndt, Ashley (803) 413-1455 Bagley, Jolisa
Houston, TX 77081-1108 Mgr, Billing Sys Projects & LI Choice [email protected] Mgr, AE Customer Accounts
(205) 218-7017 PSEG Long Island Austin Energy
[email protected] 15 Park Dr Auprey, Pauline 721 Barton Springs Rd
Melville, NY 11747-3035 Account Executive Austin, TX 78704-1145
Anglin, Christopher ACI Worldwide
Technology Business Analyst Arnett, Jane 2 Tower Center Blvd FL 15 Bailey, Geoff
Southern Company Customer Service Supervisor East Brunswick, NJ 08816-1100 Dir, Communications
241 Ralph McGill Blvd NE VIN 10071 Fayetteville Public Works (513) 519-9022 Oncor
Atlanta, GA 30308-3374 Commission [email protected] 1616 Woodall Rodgers Fwy
955 Old Wilmington Rd Dallas, TX 75202-1234
Antelo, Gabe Fayetteville, NC 28301-6357 Austin, Adrienne
Lead Analyst, IT Section Manager, Customer Ops Bailey, Henry
Baltimore Gas & Electric Company Arnold, Todd Consolidated Edison Co of New Global VP, Utilities Industry
110 W Fayette St Board Member York, Inc. Business Unit
Baltimore, MD 21201-3708 CS Week 4 Irving Pl Fl 9 SAP America, Inc.
Villa Hills , KY New York, NY 10003-3502 Newtown Square, PA
Antonevich, Jim
VP, Research Arocho, Elizabeth Austin, Lori Baird, Garrett
Research America, Inc. Mgr, Customer Service Chief Financial Officer CEO
785 Elmgrove Rd Village of Wellington Kansas City Board of Public Walletron
Rochester, NY 14624-6200 12300 Forest Hill Blvd Utilities 626 Ardmore Ave
(888) 865-0065 x100 Wellington, FL 33414-5785 540 Minnesota Ave Ardmore, PA 19003-1030
[email protected] Kansas City, KS 66101-2930 (862) 812-4624
[email protected]
-4-
Bajoros, Carol Barnes, Mikki Bartelme, Christine Bayer, Beth
IT Director Business IT Analyst Customer Care Manager Sales Director
South Central Connecticut Exelon Energy Delivery Corix Utilities Experian
Regional Water Authority 1919 Swift Dr 11100 W Plank Ct 475 Anton Blvd
90 Sargent Dr Oak Brook, IL 60523-1502 Wauwatosa, WI 53226 Costa Mesa, CA 92626-7037
New Haven, CT 06511-5966 (414) 203-8746 (310) 795-3262
Barnes, Sandra [email protected] [email protected]
Baker, Jason Dir, Information Technology
Midwest Director, Sales & Greenville Utilities Commission Bascom, Hannah Bazzle, Toni
Partnerships PO Box 1847 Head of Energy Partnerships Manager, AE Customer Accounts
Invoice Cloud Greenville, NC 27835-1847 Nest Labs Austin Energy
30 Braintree Hill Office Park Palo Alto, CA 721 Barton Springs Rd
Ste 303 Barone, Christy Austin, TX 78704-1145
Braintree , MA 02184-8726 Mgr, Collections Operations Basinger, Renata
(317) 670-0372 Public Service Enterprise Group Manager, Business Analyst Beale, Ella
[email protected] 80 Park Plz # T7 Ambit Energy Direct Marketing Specialist
Newark, NJ 07102-4194 1801 N Lamar St Ste 200 Dominion Retail
Baker, Kelly Dallas, TX 75202-1726 120 Tredegar St
Sr Systems Analyst Barrett, Garfield Richmond, VA 23219-4306
City of Provo Manager Baswell, Cathy
351 W Center Jamaica Public Service Company, MSR Supervisor Beaver, Deborah
Provo, UT 84601-4338 Ltd Baldwin County EMC Dir, Bus Dev & Com Proj Mgr
6 Knutsford Blvd PO Box 220 JEA
Baldwin, Jennifer Kingston 5 Summerdale, AL 36580-0220 Jacksonville, FL
Business Development, Utilities Jamaica
TMG Consulting Bates, Nicole Beddingfield, John
9210 Honeycomb Dr Barrett, Susan Customer Communications General Manager Consultant, NA
Austin, TX 78737-1115 Manager, Communications Manager Itineris
(571) 969-0090 Hydro Ottawa Limited Mount Pleasant Waterworks PO Box 680541
jennifer.baldwin@ PO Box 8700 PO Box 330 Marietta, GA 30068-0010
tmgconsulting.com Ottawa, ON K1G 3S4 Mount Pleasant, SC 29465- (667) 212-3950
Canada 0330 [email protected]
Bales, Jim
Vice President, E&U Industry Barrientos, Gilbert Batson, Bob Beebe, Max
Leader Customer Service Supervisor Principal New Business Developer
IBM City of Fort Worth EY ACI Worldwide
1 Lincoln Ctr Ste 16 200 Texas St 55 Ivan Allen Jr Blvd NW Ste 1000 177 Technology Pkwy
Oakbrook Terrace, IL 60181-4816 Fort Worth, TX 76102-3458 Atlanta, GA 30308-3051 Auburn, AL 36830-0502
(630) 301-8700 (404) 541-7972 (334) 663-4487
[email protected] Barrios, Leslie [email protected] [email protected]
Manager, IT
Barbee, Staci Bluebonnet Electric Cooperative, Bauer, Mario Beirne, Christopher
Account Manager Inc. CEO National Account Executive
PayNearMe PO Box 729 TMG Consulting Speedpay, Inc., A Western Union
292 Gibraltar Dr Ste 104 Bastrop, TX 78602-0729 1645 Main St Ste D-61 Company
Sunnyvale, CA 94089-1314 Buda, TX 78610-5043 188 W Sweet Shrub Ave
(925) 243-5540 Barrios, Leticia (720) 244-1183 San Tan Valley, AZ 85140-6609
[email protected] Account Manager [email protected] (303) 956-0695
Pegasystems [email protected]
Barker, Neal 8663 Green Kolbe Ln Baughn, Michael
Director, Sales & Marketing Houston, TX 77080-2203 VP, IT Bekeros, Tina
Fidelity Express (214) 552-3444 Jackson Energy Authority Project Manager
1301 Main St [email protected] PO Box 68 Alectra Utilities
Sulphur Springs, TX 75482-3806 Jackson, TN 38302-0068 PO Box 2249
(800) 621-8030 x4210 Sta LCD 1
[email protected] Barrios, Mark Bavaro, Jackie Hamilton, ON L8N 3E4
Quality Improvement Specialist Communications Specialist Canada
Barnes, Arvina City of Fort Worth American Gas Association
Sales Executive 200 Texas St 400 N Capitol St NW Fl 4 Bell, Joy
FIS Fort Worth, TX 76102-3458 Washington, DC 20001-1598 Senior Manager
1939 South Rd (202) 824-7204 EY
Pueblo, CO 81006-1642 Barsnick, Amy [email protected] 710 Bausch Lomb Pl
(719) 547-8879 Mgr, Work Mgmt Solutions Rochester, NY14604-2707
Pacific Gas & Electric Company (585) 987-4611
6121 Bollinger Canyon Rd
San Ramon, CA 94583-5287
-5-
Cirino, Julie Coates-Seamster, Hollie Concannon, Scott Cook, Katy
Alliances Senior Manager Office Manager Sales Executive & Solutions Partner Director, Customer Experience
Oracle Utilities Tacoma Public Utilities PCI Group, Inc. Strategy
3333 Richmond Rd Ste 420 3628 S 35th St 11632 Harrisburg Rd Liberty Utilities
Beachwood, OH 44122-4198 Tacoma, WA 98409-3192 Fort Mill, SC 29707-9158 Oakville, ON
(216) 328-8844 (803) 578-7700 Canada
[email protected] Cohen, Ethan [email protected]
Principal Cooley, Monica
Clancey, Kevin Capgemini Cone, Brian OAIII
SVP, Business Development, NA 333 W Wacker Dr Ste 300 Executive Director, Advisory Mobile Area Water & Sewer
Itineris Chicago, IL 60606 Services PO Box 2368
PO Box 680451 (312) 395-5000 EY Mobile, AL 36652-2368
Marietta, GA 30068-0008 [email protected] 201 N Franklin St Ste 2400
(404) 481-8227 Tampa, FL 33602-5814 Cooper, Bryce
[email protected] Colacurcio, William (813) 225-4847 Group President
Director, Marketing [email protected] Harris Utilities
Clark, Chris Solix, Inc. 1 Antares Dr Ste 400
Sr Prin, AE Strategic Accts 30 Lanidex Plz W Conelius, Matthew Ottawa, ON K2E 8C4
Neustar, Inc. Parsippany, NJ 07054-2717 Principal Project Manager Canada
21575 Ridgetop Cir (973) 581-7628 Constellation Energy Group,Inc. (613) 226-5511 x2132
Sterling, VA 20166-6505 [email protected] 1068 N Front St
(571) 326-1849 Baltimore, MD 21202-4129 Cooper, James
[email protected] Colarelli, Kelly Manager, Customer Accounts
Clark, James Daniel Dir, Customer Strategy & Conley, Cherise Atmos Energy Corporation
Prin Acct Exec, Strategic Accts Governance Supervisor, Legal Revenue Recovery 1700 Gentry Dr
Neustar, Inc. PECO, an Exelon Company ComEd Amarillo, TX 79124-2103
1861 International Dr 6th Flr 2301 Market St 2 Lincoln Ctr
Mc Lean, VA 22102-4420 Philadelphia, PA 19103-1380 Oakbrook Terrace, IL 60181-4295 Copeland, Alison
(571) 326-1811 Marketing Director
[email protected] Cole, Randy Connolly, Jennifer KUBRA
Clark, Michael Director Sr Customer Solution Director 40 E Rio Salado Pkwy Ste 535
SAP America, Inc. PwC SAP America, Inc. Tempe, AZ 85281-0231
4003 W Chester Pike 16th St Ste 1600 4001 W Chester Pike (480) 584-3041
Newtown Square, PA 19073-2305 Denver, CO 80202 Newtown Square, PA 19073-2305 [email protected]
(847) 370-6891 (303) 249-2256 (781) 852-8928
[email protected] Corbett, Tom
Clark, Scott Conrad, Bryce Managing Director
Deputy Director Coley, Diane President & CEO eBillingRewards
Tucson Water Manager, Cust Svc Support Hydro Ottawa Limited 77 E Halsey Rd
310 W Alameda St Piedmont Natural Gas, Inc. Ottawa, ON Parsippany, NJ 07054-3714
Tucson, AZ 85701-8206 4720 Piedmont Rw Dr Canada (917) 450-3011
Charlotte , NC 28210-4269 [email protected]
Clarkson, John Constantino, Jenna
Consumer Services Operations Collins, Joan Strategic Account Director Corby, Mary
Sales Director, Retroficiency Experian Chief, Enterprise Data Services
Manager Ecova 125 Summer St Ste 1910 Hampton Roads Sanitation District
KCMO Water Services Department 6523 E Millarty Rd Boston, MA 02110-1615 1434 Air Rail Ave
414 E 12th St Fl 5 Cave Creek, AZ 85331 (914) 815-0151 Virginia Beach, VA 23455-3002
Kansas City, MO 64106-2748 (800) 767-4197
[email protected] Constanzo, Anthony Corder, Tammie
Clausen, Eric Executive Director Mgr, Customer Service Quality
Director, Client Services Collins, Lisa EY Assurance
Allconnect Educational Director 950 Main Ave Vectren Corporation
11542 Hemlock St CS Week Cleveland, OH 44113-7202 100 N Governor St
Overland Park, KS 66210-2444 Sherman TX (216) 583-1323 Evansville, IN 47711-5540
(913) 707-7812 [email protected]
[email protected] Colmenero, Jay Cordero, Jeanette
President Conyers, Donna Business & Customer Service
Cleere, Gail Millennium Consulting LLC Customer Operations Supervisor Assistant Manager El Paso Water
Manager, Customer Accounts 1433 Lake Mary Dr City of Tallahassee Utilities
Atmos Energy Corporation Orlando, FL 32803-2603 408 N Adams St 1154 Hawkins Blvd
1400 W Loop 340 (407) 276-3230 Tallahassee, FL 32301-1731 El Paso, TX 79925-6436
Waco, TX 76712-6836 jaycolmenero@
millenniumconsultingllc.com
-10-
Cotangco, Lizette Crawford, Marvin Cullado, Regina Daniels-Bolden, Brandy
Op & Stat Research Analyst Supv, Customer Service & Revenue Customer Service Manager Director, Revenue Operations
Los Angeles Department of Water Mgmt Golden State Water Company Sacramento Municipal Utilities
& Power Fairfax Water Anaheim, CA District (SMUD)
111 N Hope St Rm 1068 8570 Executive Park Ave Sacramento, CA
Los Angeles, CA 90012- 2607 Fairfax, VA 22031-2218 Cumigad, Ariel
Sr Strategic Business Planner Darchi, Bob
Cotney, Scott Craze, Nathan Sacramento Municipal Utilities Senior, Executive Assistant
Manager, Customer Svcs VP, Sales Planet District (SMUD) Oracle Utilities
Alabama Power Company Ecosystems, Inc. 6301 S St 475 Sansome St
600 18th St N 470 Jefferson Ave Sacramento, CA 95817-1818 San Francisco, CA 94111-3103
Birmingham, AL 35203-2200 Louisville, CO 80027-2027 (415) 846-7924
(303) 990-2408 Cunningham, Tom
Cotton, Shelly nathancraze@ Director, Payments Daulton, Sue
Program Marketing Manager planetecosystems.com Duke Energy Management Analyst
Oracle Utilities 400 S Church St ST04C Tacoma Public Utilities
400 Crossing Blvd Fl 6 Crespo, Luis Charlotte , NC 28202-1904 3628 S 35th St
Bridgewater, NJ 08807-2863 Supervisor Tacoma, WA 98409-3192
(720) 474-1192 New Jersey Natural Gas Curtin, Jim
[email protected] Company Principal Daum, Fred
1415 Wyckoff Rd PwC Director, Customer Contact &
Couzens, Frances Wall, NJ 07719-1464 Houston, TX Billing
Sr Solution Architect PSEG Long Island
Utility Solutions Partners, LLC Cromwell, Trudy Cutter, Rick 15 Park Dr
3100 Zinfandel Dr Ste 300 Product Support Supervisor Managing Partner Melville, NY 11747-3035
Rancho Cordova, CA 95670-6392 Nova Scotia Power, Inc. AAC Utility Partners, LLC
(520) 203-2601 PO Box 910 Columbia, SC Davis, Cody
Halifax, NS B3J 2W5 Field Operations Specialist
Coward, Bill Canada Daigle, Jeffrey City of Fort Worth
Senior Vice President Associate Director, CX Practice 200 Texas St
Wells Fargo Bank Crow, Edwin E Source Fort Worth, TX 76102-3458
100 W Washington St FL 25 Managing Partner 1745 38th St
Phoenix, AZ 85003-1824 AAC Utility Partners, LLC Boulder, CO 80301-2635 Davis, Kathleen
(602) 378-5373 Columbia, SC (303) 345-9183 Content Marketing Manager
[email protected] [email protected] Oracle Utilities
Crowder, Kirk 4328 S Palm Ave
Craft, Alan Director, Client Services Dailey, Jeanette Broken Arrow, OK 74011
System Architect Harris Utilities, Cogsdale Account Sales Manager [email protected]
Piedmont Natural Gas Company, 3 Lower Malpeque Rd Project Energy Savers
Inc. Charlottetown, PEI C1E 1R4 10 S Broadway Unit 9 Davis, Laura
PO Box 33068 Canada Nyack, NY 10960-3119 Customer Service Partner
Charlotte, NC 28233-3068 (902) 892-3101 (845) 535-3067 California Water Service Co (Cal
[email protected] jeanette@ Water)
Cranston, Tara projectenergysavers.com 1720 N 1st St
Manager, Customer Care Crowdis, Charles San Jose, CA 95112-4508
Nova Scotia Power, Inc. Sr Manager, Customer Dalesandro, Lisa
PO Box 910 Accounting Vice President, Industry Value Davis, Robert
Halifax, NS B3J 2W5 EPB of Chattanooga Engineering Principal
Canada PO Box 182255 SAP Industries, Inc. Pegasystems
Chattanooga, TN 37422-7255 4000 W Chester Pike 1 Rogers St
Craven, Gara Newtown Square, PA 19073-2305 Cambridge, MA 02142-1209
Account Executive Crowley, Dan (610) 661-1489 [email protected]
Speedpay, Inc., A Western Director [email protected]
Union Company San Antonio Water System Davis, Tim
164 Mandarin Dr PO Box 2449 Dalessio, Sulma Project Manager
Mooresville, NC 28117-8156 San Antonio, TX 78298-2449 Care Center Manager City of Tallahassee
(212) 361-7335 PECO, an Exelon Company 300 S Adams MB A7
[email protected] Cubria, Jose Luis 2301 Market St Tallahassee, FL 32301-1731
District Sales Manager Philadelphia, PA 19103-1380
Craven, Dave INNER-TITE CORP. Davis, Timothy
Director, Customer Care 110 Industrial Dr Dallimore, Norah Director, Revenue Management &
Union Gas Limited Holden, MA 01520-1893 IT Director, Transition Services Control
50 Kein Dr N (508) 829-6361 Alectra Utilities Austin Energy
Chatham, ON N7M 5M1 [email protected] Vaughn, ON 721 Barton Springs Rd
Canada Canada Austin, TX 78704-1145
-11-
Day, Diann DeCotis, Paul Diaz, Antonio Dong, Anh
Director, Business Development Senior Director Sr Specialist Manager, Pricing Products
Harris & Harris, Ltd. West Monroe Partners, LLC Consolidated Edison Co of New PG&E Corporation
111 W Jackson Blvd Ste 400 1700 Broadway St Fl 14 York, Inc. 245 Market St Ste N3F
Chicago, IL 60604-4135 New York, NY 10019-7680 30 Flatbush Ave San Francisco, CA 94105-1415
(312) 415-3655 (646) 998-9147 Brooklyn, NY 11217-1121
[email protected] pdecotis@ Donovan, Tom
westmonroepartners.com Dickerson, Richard Sales Engineer
De Leon, Kevin Director, Southwest & Mid-Atlantic Walletron
Principal Project Manager DeLong, Russell Sales 626 Ardmore Ave
ComEd SVP, Corporate Services Continental Utility Solutions Inc Ardmore, PA 19003-1030
2 Lincoln Ctr Walton EMC (CUSI) (862) 812-4624
Oakbrook Terrace, IL 60181-4295 PO Box 260 300 S Church St Ste 200 [email protected]
Monroe, GA 30655-0260 Jonesboro, AR 72401-2904
De Maio, David (870) 336-2200 Dorfman, Joseph
GVP, Professional Services Demeter, Kristen Sales Strategy Analyst
Oracle Product Marketing Manager Dickinson, Carmen Ecova
7660 Centurion Pkwy Ste 100 EnergySavvy Retired 101 Arch St
Jacksonville, FL 32256-0519 1517 12th Ave Ste 302 83 Edison Dr Boston, MA 02110-1130
Seattle, WA 98122-3956 Augusta, ME 04336-0002 (857) 309-4460
Dean, Andrew (603) 493-0634
Executive Director-Global Business [email protected] Dill, Andrew Doss, Jeff
Development Sales Executive Mgr, Customer Operations
SelfServe.Cloud Deminski, Haley West Atmos Energy Corporation
541 Marin Ave Solution Engineer 6550 Emerald Pkwy Ste 210 1400 W Loop 340
Mill Valley, CA 94941-3976 SAP America, Inc. Dublin, OH 43016-3314 Waco, TX 76712-6836
(888) 885-2568 4002 W Chester Pike (614) 356-8423
[email protected] Newtown Square, PA 19073-2305 [email protected] Dossett, Cindy
(847) 370-6891 Manager, Performance Assurance
Dean, Clayton [email protected] DiSciullo, Richard Vectren Corporation
Manager, Contact Center IT Systems Manager 100 N Governor St
TECO Energy DeMott, Steven ConEdison Energy Evansville, IN 47711-5540
702 N Franklin St Fl 5 Mgr, Customer, Project & System 4 Irving Pl
Tampa, FL 33602-4418 Support New York, NY 10003-3502 Doucet, Heather
PECO, an Exelon Company Customer Services Supervisor
Dean, Tangela 2301 Market St # N5-7 DiTrapani, Denise SLEMCO
IT Business Solutions Supervisor Philadelphia, PA 19103-1380 Manager, Call Center PO Box 90866
Florida Power & Light Company Southwest Gas Corporation Lafayette, LA 70509-0866
9250 W Flagler St Denham, Todd PO Box 98512
Miami, FL 33174-3415 Billing Svc Supervisor Las Vegas, NV 89193-8512 Douglas, Bruce
Sanitation District No. 1 SVP, GM Software Services
DeChellis, Michael 1045 Eaton Dr Dizon, Jon Itron, Inc.
SVP, Client Services & Business Ft Wright, KY 41017-9655 Meter Operations Manager 2111 N Molter Rd
Development Charleston Water System Liberty Lake, WA 99019-9469
Allconnect Denlinger, Keith 1256 Supply St N (509) 924-9900
980 Hammond Dr Ste 1000 Vice President, Sales & Marketing Charleston, SC 29405-2219 [email protected]
Atlanta, GA 30328-8187 Helvey & Associates, Inc.
(404) 260-2236 1029 E Center St Doerr, Leili Douglas, Tessa
[email protected] Warsaw, IN 46580-3420 Sr Marketing Specialist Marketing Manager
(574) 269-1726 West Monroe Partners, LLC Speedpay, Inc., A Western Union
Decker, Ronni [email protected] 222 W Adams St Fl 11 Company
Customer Service Manager Chicago, IL 60606-5310 12500 Belford Ave
City of Olathe DeSnyder, Jeff (312) 288-1755 Englewood, CO 80112-5939
PO Box 768 System Analyst, Dev IS Spec 3 [email protected] (970) 980-4753
Olathe, KS 66051-0768 NW Natural [email protected]
220 NW 2nd Ave Donaldson, Shanique
Decker, Natalie Portland, OR 97209-3991 Mgr, Customer Care Centre Dowd, Casey
Manager, Member Service Jamaica Public Service Company, Account Executive
Tipmont REMC Dhamsania, Janki Ltd Harris Utilities, Cogsdale
PO Box 20 Pitney Bowes 6 Knutsford Blvd 3 Lower Malpeque Rd
Linden, IN 47955-0020 3001 Summer St Kingston 5 Charlottetown, PE C1E 1R4
Stamford, CT 06926 Jamaica Canada
(773) 247-1500 (902) 892-3101
[email protected] [email protected]
-12-
Downs, Shawn Duncan, Phillip Eames, Maureen Elmer, Ashley
Sr Business System Analyst Senior Consultant Mgr, Payment Processing Marketing & Events Coordinator
Charlotte Water AAC Utility Partners, LLC Entergy New Orleans KUBRA
5100 Brookshire Blvd 4711 Forest Dr Ste 3 PMB 374 417 Pride Dr Mail Unit L-AERO-1 40 E Rio Salado Pkwy Ste 535
Charlotte , NC 28216-3371 Columbia, SC 29206-3125 Hammond, LA 70401-9517 Tempe, AZ 85281-0231
(803) 736-9486 (480) 584-3041
Doyle, Carolyn [email protected] Earle, Rob [email protected]
Business Development Director Principal/Partner
E Source Dunklin, Philip First Quartile Consulting Elve, David
1745 38th St CEO 400 Continental Blvd Ste 600 Chief Marketing Officer
Boulder, CO 80301-2635 Chartwell, Inc. El Segundo, CA 90245-5076 PayGo
(303) 345-9126 2970 Peachtree Rd NW Ste 250 [email protected] 333 N Point Ctr E Ste 650
[email protected] Atlanta, GA 30305-4905 Alpharetta, GA 30022-8233
(404) 237-9099 Echeverria, Miguel (470) 219-7803
Dragoo, Julie IT Manager [email protected]
Director, Revenue Management Dunlap, Gregory City of Kansas City
Kansas City Power & Light VP, Customer Operations 4800 E 63rd Trfy Emery, Karen
Company PSE&G Kansas City, MO 64130-4626 Dir, Cust Svc & Lg Cust Support
Kansas City, MO 80 Park Plz Ste 3 Public Service Enterprise Group
Newark, NJ 07102-4194 Eden, Stuart Newark, NJ
Drew, Peter Senior Developer
Director, Sales Dunlap, Matt ONE Gas Emmons-Beam, Laura
Point & Pay Sr Systems Analyst 15 E 5th St Fl 30 Account Executive
110 State St E Ste D Provo City Corp Tulsa, OK 74103-4346 Credit Systems International,
Oldsmar, FL 34677-3666 351 W Center Inc.
(888) 891-6064 Provo, UT 84601-4338 Edmonds, Vanessa 1277 Country Club Ln
[email protected] Vice President Fort Worth, TX 76112-2304
Dunn, Mark TMG Consulting (817) 496-6800
Drummond, Gerri Enterprise Solutions Consultant, 9210 Honeycomb Dr [email protected]
Credit & Collections Coordinator Information Services Austin, TX 78737-1115
Tampa Electric Company Philadelphia Gas Works (678) 215-2253 Ender, Joe
PO Box 111 800 W Montgomery Ave vanessa.edmonds@ Vice President
Tampa, FL 33601-0111 Philadelphia, PA 19122-0500 tmgconsulting.com Utilities International, Inc.
161 N Clark St Ste 3400
Drysdale, Dana Dunphy, Barry Edwards, Sonia Chicago, IL 60601-3327
Vice President, Information Systems VP, Business Development Analyst (561) 906-8574
San Jose Water Company Harris Utilities, Cayenta NRG/Reliant Energy [email protected]
San Jose CA 201-4200 N Fraser Way 1201 Fannin St
Burnaby, BC V5J 5K7 Houston, TX 77002-6929 Engel, Rachael
Dubois, Diana Canada Manager, CSS Support
Dir, Marketing (360) 201-4622 Edwards, Stephanie Atmos Energy Corporation
ETAN Industries [email protected] Consultant 5430 Lyndon B Johnson Fwy
13355 Noel Rd Ste 2100 Level One Ste 160
Dallas, TX 75240-6837 Dunphy, Sean 3 Great Valley Pkwy Ste 100 Dallas, TX 75240-2630
(972) 677-6335 Vice President, Sales Malvern, PA 19355-1478
Harris Utilities, Advanced Utility (610) 229-9297 English, Amy
Dudik, Alex Systems Corporation [email protected] Customer Accounts Specialist
Program Manager 502 Brennan Woods Dr Chelan County Public Utility
Bridgevine, Inc. Williston, VT 05495-8940 Eglesia, Michelle District #1
165 S Union Blvd Ste 405 (802) 233-2958 Muni Service Division Manager 327 N Wenatchee Ave
Lakewood, CO 80228 [email protected] City of Santa Clara Wenatchee, WA 98801-2011
(786) 837-6818 1500 Warburton Ave
[email protected] Duvall, Robert Santa Clara, CA 95050-3796 Ercanbrack, Amanda
VP, Customer Operations Business Analyst
Dunbar, Matthew Southern Company Gas Eichhorn, Daniel Provo City Corp
Revenue & Tax Manager Atlanta, GA VP, Customer Services Provo, UT
City of Chandler Utilities PSEG Long Island [email protected]
Department Eagle, Nicole Melville, NY
PO Box 4008 Manager Espelien, Jennifer
Chandler, AZ 85244-4008 Puget Sound Energy, Inc. Elder, Justin Marketing Director
(PSE) Social Media Web Analyst Milestone Utility Services
PO Box 97034 ComEd 247 Duranzo Aisle
Bellevue, WA 98009-9734 PO Box 805379 Irvine, CA 92606
Chicago, IL 60680-4179 (949) 294-4572
[email protected]
-13-
Hendricks, Shane Herron, John Hightower, Willa Holek, Tim
Managing Director, Utilities Business Development Executive Director, Customer Financial Application Specialist
Advisory VertexOne Operations Union Gas Limited
KPMG 3 Sarazen Loop N PECO, an Exelon Company 20 Bloomfield Rd
2323 Ross Ave Ste 1400 Georgetown, TX 78628 2301 Market St Chatham , ON N7M 5M1
Dallas, TX 75201-2721 (512) 922-7944 Philadelphia, PA 19103-1380 Canada
(214) 840-2063 [email protected] Hollingshed, Lecia
[email protected] Hildebrand, Mike Manager, Credit & Collections
Hesby, Paul VP, Sales ComEd
Henrich, Scott Product Manager E Source 1919 Swift Dr
BPU Telecom Analyst IV Itron, Inc. Boulder, CO Oak Brook, IL 60523-1502
Kansas City Board of Public 2111 N Molter Rd
Utilities Liberty Lake, WA 99019-9469 Hills, Tony Hollman, Randy
540 Minnesota Ave (509) 924-9900 Dir, Centralized Operations Director, Enterprise Strategy
Kansas City, KS 66101-2930 [email protected] Southwest Gas Corporation Services, Information Services
PO Box 98890 Philadelphia Gas Works
Herman, Shelley Hewitt, Caitlin Las Vegas, NV 89193-8890 800 W Montgomery Ave
Customer Call Center Office Product Marketing, Strategy Philadelphia, PA 19122-2898
Supervisor Oracle Utilities Hinson, Johnetta
Minnesota Power, Inc. 680 Folsom St 3rd Fl Customer Service Manager Holman, Penny
30 W Superior St San Francisco, CA 94107-2153 Kansas City Board of Public Utilities Supervisor
Duluth, MN 55802-2093 [email protected] 540 Minnesota Ave Kansas City Power & Light
Kansas City, KS 66101-2930 Company
Hernandez, David Hewitt, Shaun 10700 E 350 Hwy
Supervisor, 311 Director, Operations Support Hirsch, Gerhard Raytown, MO 64138-1871
City of Dallas Region of Peel Manager, Customer Service
Dallas, TX Brampton, ON Snohomish County Public Utility Holmes, Kathy
Canada District #1 Call Center Supervisor
Hernandez, Jesus PO Box 1107 Bluebonnet Electric Cooperative,
Dir, Community Programs Hibbs, Tracy Everett, WA 98206-1107 Inc.
CPS Energy Utility Business Operations Mgr PO Box 729
145 Navarro St MD#310102 City of Pflugerville Hirschey, Mark Bastrop, TX 78602-0729
San Antonio, TX 78205-2934 PO Box 589 Principal
Pflugerville, TX 78691-0589 EY Holmes, Wade
Boston, MA Dir, Electric Division
Hernandez, Orlando Hicks, Ricky Orangeburg Department of Public
Department Manager Operations Manager Ho, Christina Utilities
ConEdison Energy City of Richmond VP, Customer Service PO Box 1057
4 Irving Pl 400 Jefferson Davis Hwy Orange & Rockland Utilities, Inc. Orangeburg, SC 29116-1057
New York, NY 10003-3502 Richmond, VA 23224 Pearl River, NY
Holovnia, Lee
Herndon, Chris
Mgr, Customer Insights & Hicks, Sandra Hoang, Thai General Sales Manager
Utility Revenue & Support INNER-TITE CORP.
Improvement Director, Member Services Manager 110 Industrial Dr
Oncor Blue Ridge Electric Membership
1616 Woodall Rodgers Fwy Corporation City of Saskatoon Holden, MA 01520-1893
222 3rd Ave N (508) 829-6361 x230
Dallas, TX 75202-1234 PO Box 112 Saskatoon, SK S7K 0J5 [email protected]
Lenoir, NC 28645-0112
Herner, Del Canada
Holyoke, Karen
Director, Customer Service Higgins, Andy Hodges, Michelle VP, Customer Experience
Montana-Dakota Utilities Company Mgr, EBusiness &
555 S Cole Rd Telecommunications Systems Marketing, Customer Services Emera Maine
Wheat Belt Public Power District Bangor, ME
Boise, ID 83709-0940 Vectren Corporation PO Box 177
100 N Governor St
Herold, Ana Evansville, IN 47711-5540 Sidney, NE 69162-0177 Hooper, Steve
General Manager
Sr Analyst, IT Hogan, Kerry Water Company of America
Exelon Corporation Higgs, Rachel
2301 Market St Sr Project Manager Managing Dir, Meter Reading & 5215 Fidelity St
Billing Houston, TX 77029-3566
Philadelphia, PA 19103-1338 TXU Energy Southern Company Gas (281) 352-0047
6555 Sierra Dr
Herres, Mechele Irving, TX 75039-2479 10 Peachtree Pl NE Ste 1000 steve@
Atlanta, GA 30309-4496 watercompanyofamerica.com
Sales Executive
West
6500 Emerald Pkwy Ste 210
Dublin, OH 43016-3314
(614) 356-8423
[email protected]
-19-
Hope, Eric Howe, Kate Hunter, Erica Ireland, Kara
Manager, Inside Sales & Client Contact Center Supervisor Business Analyst Marketing Communications
Vectren Corporation Ambit Energy Tendril
Development 100 N Governor St 1801 N Lamar St Ste 200 2580 55th St
Language Services Associates Evansville, IN 47711-5540 Dallas, TX 75202-1726 Boulder, CO 80301-5714
455 Business Center Dr Ste 100 Howe, Tawanda (720) 921-2175
Horsham, PA 19044-3439 Business Analyst, IT Hura, Mark [email protected]
(215) 259-7000 Baltimore Gas & Electric Company GVP, Global Sales
[email protected] 110 W Fayette St Oracle Utilities Isbrandtsen, Kelley
Baltimore, MD 21201-3708 Beachwood, OH Sr Architect
Hopton, Dennis Origin Consulting, LLC
Vice President, Print & Mail Howell, Dan Husnain, Saiyed 5155 S Durango Dr Ste 101
Level One Sr Dir, Administrative Svcs IT Project Manager Las Vegas, NV 89113-0174
3 Great Valley Pkwy Ste 100 Eastern Municipal Water District PSE&G (540) 230-5134
Malvern, PA 19355-1478 2270 Trumble Rd 80 Park Plz Ste 3MS # T17
(610) 229-9291 Perris, CA 92570-6300 Newark, NJ 07102-4194 Issackedes, Nick
[email protected] Senior Sales Consultant
Hudda, Shamshuddin Husta, Bruce Experian
Hornberger, John Senior Utilities Consultant VP, Sales 475 Anton Blvd
Director, Corporate Business Infosys Itron, Inc. Costa Mesa, CA 92626-7037
6100 Tennyson Pkwy Ste 200 2111 N Molter Rd (714) 830-7000
Systems Plano, TX 75024-6104 Liberty Lake, WA 99019-9469 nick.issackedes@
Aqua America, Inc (781) 540-8313 (509) 924-9900 esperian.com
762 W Lancaster Ave [email protected]
Bryn Mawr, PA 19010-3402 Hutchinson, Denise Jackson, Christopher
Hudson, Tanya Mgr, Org Change Mgmt & Trng for Manager, Billing Support Services
Houck, Stewart Chief Customer Officer Project CiNERGY JEA
Sr Manager, IT Washington Gas APS 21 W Church St Fl 1
PNM Resources Springfield, VA PO Box 53933 Jacksonville, FL 32202-3158
414 Silver Ave SW #4 Phoenix, AZ 85072-3933
Albuquerque, NM 87102-3239 Hudson, Tonie Jackson, Greg
Utility Billing Supervisor Hutson, Craig New Business Executive, US
Houck, Ryan City of Irving Chief Information Officer Payments
Manager, Business Services 333 Valley View Ln Exceleron Software, LLC Western Union Payments
Semco Energy Gas Company Irving, TX 75061-6024 8144 Walnut Hill Ln Ste 905 199 Water St Rm 2900
1411 3rd St Ste A Huger, Leialani Dallas, TX 75231-4454 New York, NY 10038-3521
Port Huron, MI 48060-5480 Training Supervisor (214) 679-2832 (571) 243-0879
SCANA Energy [email protected] gregoryl.jackson@
Houn, Edward PO Box 10157 westernunion.com
VP, Cust Development Columbia, SC 29207-0157 Hutson, Karen
Accelerated Innovations Dir, Training & Support Jackson, Larry
366 Jackson Ste 100 Hughes, Dana Exceleron Software, LLC Customer Service Manager
Saint Paul, MN 55101-2989 Process Consultant 153 River Rd Canyon Lake Water Service
(651) 757-4251 NW Natural Graford, TX 76449-3157 Company
[email protected] 220 NW 2nd Ave (940) 393-6676 1399 Sattler Rd
Portland, OR 97209-3991 [email protected] New Braunfels, TX 78132-2247
Houston, Niko
Senior Utility Services Specialist Hulse, Ani Hyskell, Chris Jackson, Tyra
Los Angeles Department of Water Marketing & Events Manager Mgr, Customer Billing Director, Regulatory Compliance &
Tendril Colorado Springs Utilities Customer Affairs
& Power 2580 55th St Ste 100 PO Box 1103 MC1025 Philadelphia Gas Works
111 N Hope St Rm 1009 Boulder, CO 80301-5714 Colorado Springs, CO 80947-0001 800 W Montgomery Ave
Los Angeles, CA 90012-2607 (303) 887-7795 Philadelphia, PA 19122-2898
[email protected] Imlah, Tim
Howard, Nicole Managing Dir, Cust Ops & Billing Jacobs, Laura
Chief Customer Officer Hume, Kate Black & Veatch Corporation Mgr, Community Programs
Sacramento Municipal Utilities Manager, Customer Service Center 11401 Lamar Ave Development
Colorado Springs Utilities Overland Park, KS 66211-1598 CPS Energy
District (SMUD) PO Box 1103 MC950 (727) 642-8678 145 Navarro St
Sacramento, CA Colorado Springs, CO 80947-0001 San Antonio, TX 78205-2934
Howard, Peter
Managing Director
Accenture
1301 Fannin St Ste 1900
Houston, TX 77002-7026
(713) 483-9742
[email protected]
-20-
Jarboe, Chris Johnson, Cassandra Jones, Becca Joyner, Monica
VP, Consulting Consultant Marketing Manager, Smart Grid Manager, AE Customer Service
Utilities International, Inc. AAC Utility Partners, LLC Itron, Inc. Austin Energy
161 N Clark St Ste 3400 4711 Forest Dr Ste 3 PMB 374 4401 Bland Rd 721 Barton Springs Rd
Chicago, IL 60601-3327 Columbia, SC 29206-3125 Raleigh, NC 27609-6240 Austin, TX 78704-1145
(270) 617-1730 (803) 736-9486 (919) 271-9876
[email protected] [email protected] [email protected] Jubane, Carrie
IT Technical Analyst, NERC
Jarrett, Jennifer Johnson, Connie Pepco Holdings, Inc.
Director, Utility & Infrastructure Principal Analyst Software Jones, Cheryl 701 Ninth St NW Ste 5631
J.D. Power 311 Operations Manager Washington, DC 20068-0001
3200 Park Center Dr Fl 13 Development Analyst City of Dallas
Costa Mesa, CA 92626-7163 Black Hills Corporation Dallas, TX Juett, Kristofer
(510) 914-1418 1102 E 1st St Sr Business Analyst
[email protected] Papillion, NE 68046-7641 Jones, Deborah ONE Gas 15 E 5th St Fl 31
Customer Accounts Analyst Tulsa, OK 74103-4346
Jeans, Karen Johnson, Jake Public Works Commission Julien, Tiffany
Mgr, Customer Care Support & Sales Director PO Box 1089 Business Analyst
DATAMATX Fayetteville, NC 28302-1089 Sewerage & Water Board of New
Admin 3146 Northeast Expwy
Union Gas Limited Atlanta, GA 30341 Orleans
50 Keil Dr N (770) 936-5600 Jones, Edgar 625 Saint Joseph St Rm 127
Chatham , ON N7M 5M1 [email protected] Manager, Cust Care Center New Orleans, LA 70165-6500
Canada Tucson Electric Power Company
Jeffries, Pam PO Box 711 Jung, Serena
VP, Marketing Johnson, James 3950 East Irvington Road, 85714 Marketing Strategist Manager
VertexOne Engineering Technician Tucson, AZ 85702-0711 NRG/Reliant Energy
501 W President George Bush Hwy City of Fort Worth 1201 Fannin St
200 Texas St Jones, Garry Houston, TX 77002-6929
Ste 350 Fort Worth, TX 76102-3458 Mgr, Program Implementation
Richardson, TX 75080-1142 Oncor Junge, Sandi
(314) 229-9183 Johnson, Jay 1616 Woodall Rodgers Fwy Director, IT
[email protected] Vice President, Sales Dallas, TX 75202-1234 Exelon Corporation
Convergent Outsourcing, Inc. 1310 Point St
Jerome, Jeffrey 9229 Hollybush Ln Jordan, Jolanda Baltimore, MD 21231-3380
Product Manager, C&I Energy Charlotte , NC 28277-2733 Revenue Mgmt Supervisor
(704) 577-0889 Pinellas County Utilities Kage, Brian
Efficiency [email protected] 14 S Fort Harrison Ave GM, Strategy & Business
Baltimore Gas & Electric Company
110 W Fayette St Johnson, Jeffrey Clearwater, FL 33756-5105 Performance
Baltimore, MD 21201-3708 Director, Customer Service WEC Energy Group, Inc.
APS Jordan, Kristine 700 N Adams St
Jester, Johanna 400 N 5th St Fl 2 Manager, Customer Service Office Green Bay, WI 54301-5145
CS Specialist Phoenix, AZ 85004-3903 San Jose Water Company
Texas Gas Service Company 110 W Taylor St Kamweru, Charles
1301 S Mo Pac Expy Ste 400 Johnson, Sheryl San Jose, CA 95110-2131 Customer Svc Ops Manager
Austin, TX 78746-6918 Work Force Training & Quality Eastern Municipal Water
Jornod, Andrew
Jimenez, Bianca Mgr CEO District
Account Executive Washington Suburban Sanitary VertexOne 2270 Trumble Rd
Smart Energy Water 501 W President George Bush Hwy Perris, CA 92570-6300
19900 Macarthur Blvd Ste 370 Commission
Irvine, CA 92612-8404 14501 Sweitzer Ln Ste 350 Kapper, Shawnelle
(909) 217-3344 Laurel, MD 20707-5901 Richardson, TX 75080-1142 Mgr, Cust Experience & Planning
(214) 576-1148 Alliant Energy
Jimenez, Jorge Johnson, Stephanie [email protected] 4902 N Biltmore Ln Ste 1000
Director, Cust Exp & Utility Mktg Supervisor, Customer Engagement Madison, WI 53718-2148
PSEG Long Island Public Service Company of Joseph, Raymond
15 Park Dr Mgr, Bill Delivery Ops Management Kapur, Sutej
Melville, NY 11747-3035 Oklahoma Consolidated Edison Co of New York, Managing Principal, Industry Value
Johnson, Brett 212 E 6th St
Regional Sales Manager Tulsa, OK 74119-1212 Inc. Engineering
Voice Products Inc. 4 Irving Pl Rm 1815-5 SAP America, Inc.
8555 E 32nd St N Johnson, Tony New York, NY 10003-3502 3999 W Chester Pike
Wichita, KS 67226-2611 IBM Newtown Square, PA 19073-2305
(316) 616-1111 1 New Orchard Rd Ste 1 (312) 636-1541
[email protected] Armonk, NY 10504-1722 [email protected]
(914) 499-1900
[email protected]
-21-
Karcher, Eric Kelly, Ann King, Byron Klyana, Nina
Manager, Digital Strategy Director, Customer & HR VP, Operations UMAX NA Sr System Business Analyst
Eversource Energy Canadian Electricity Association Itineris EPCOR Water Services
1580 Elm St Ottawa, ON PO Box 680451 6250 N Casa Blanca Dr
Manchester, NH 03101-1200 Canada Marietta, GA 30068-0008 Paradise Valley, AZ 85253-5311
(667) 212-3950
Kasarla, Ram [email protected] Knight, Antrameka
President Kelly, Michael Interim Deputy Director, Finance
Milestone Utility Services Dir, Field & Metering Ops King, Dylies
11830 NW 4th St PSE&G Manager, Customer Accounting Dept
Plantation, FL 33325-2416 80 Park Plz # T7 Metropolitan Utilities District Dekalb County GA
(954) 478-9447 Newark, NJ 07102-4109 1723 Harney St 774 Jordan Ln Ste 200
[email protected] Omaha, NE 68102-1960 Decatur, GA 30033-5700
Kelly, Thomas King, Kevin Knight, Gregory
Kassing, Brent Strategic Coordinator Mgr, Mass Market Billing SVP & Chief Customer Officer
Director Washington Suburban Sanitary Duke Energy CenterPoint Energy
TMG Consulting 9700 David Taylor Dr Houston, TX
9210 Honeycomb Dr Commission Charlotte , NC 28262-2363
Austin, TX 78737-1115 14501 Sweitzer Ln Knight-Lee, Crystal
(512) 993-6331 Laurel, MD 20707-5901 Kirk, Matt Chief, Customer Relations
Mgr, Contact Center Oversight Washington Suburban Sanitary
Kaszas, Jessica Kelly, William Oncor
Inside Sales & Marketing Program Mgr, Advanced 1616 Woodall Rodgers Fwy Commission
Dallas, TX 75202-1234 Laurel, MD
Coordinator Technologies
Avertra Corp. Austin Energy Kirwin, Chris Koch, Kathy
375 N Shore Dr 721 Barton Springs Rd Director, Sales East Customer Services Director
Pittsburgh, PA 15212-5866 Austin, TX 78704-1145 FirstFuel Software Portland Water Bureau
(571) 882-3179 420 Bedford St Ste 200 Portland, OR
[email protected] Kennedy, James Lexington, MA 02420-1522
CEO (603) 305-0950 Koecher, Tina
Keane, Siobhan Utility Meter Reader LLC [email protected] Mgr, Customer Solutions
Manager 6265 Riverside Dr Minnesota Power, Inc.
Orange & Rockland Utilities, Inc. Dublin, OH 43017-5401 Kirwin, Jacqueline 30 W Superior St
12 Twin Ct (614) 389-3365 Director, IT Business Solutions, Duluth, MN 55802-2093
Pearl River, NY 10965-1168 [email protected]
Customer Group Kolb, Dena
Keating, John Kephart, William Eversource Energy Supervisor, Member Svcs
Manager, Economic Development Director Westwood, MA Pedernales Electric Cooperative,
PSEG Long Island Veolia Water America, LLC
175 E Old Country Rd Drexel Hill, PA Kistaitis, Jody Inc.
Hicksville , NY 11801 Director, Sales PO Box 1
Keune, Tami West Johnson City, TX 78636-0001
Keenan, Laura Manager, IT Services 11808 Miracle Hills Dr
Supervisor, Billing & Meter Reading Alliant Energy Omaha, NE 68154-4403 Kollaikal, Ambika
NorthWestern Energy 200 First Street SE (402) 716-1410 Lead Enterprise Customer Systems
40 E Broadway St Cedar Rapids, IA 52401-1409 [email protected] Salt River Project
Butte, MT 59701-9350 1600 N Priest Dr 158558
Kies, Joseph Kitchin, Brad Tempe, AZ 85281-1202
Keller, Angie Sr Director, Marketing & Sales VP, Professional Services, Americas
Lead, Member Services SelfServe.Cloud Oracle Komisarz, Joseph
Connexus Energy 541 Marin Ave 7453 T G Lee Blvd Utility Services Manager
14601 Ramsey Blvd NW Mill Valley, CA 94941-3976 Orlando, FL 32822-4416 City of Cedar Hill
Ramsey, MN 55303-6775 (888) 885-2568 (352) 610-0914 285 Uptown Blvd Ste 100
[email protected] [email protected] Cedar Hill, TX 75104-3526
Kelley, Charles
CS Business Process Analyst II Kilbourne, Paul Klem, Brenda Konrath, Mike
Fairfax Water Customer Relationship Manager Regional Sales Manager Director, Client Engagement
8570 Executive Park Ave London Hydro Harris Utilities, Advanced Utility Simple Energy
Fairfax, VA 22031-2218 London, ON 1215 Spruce St Ste 300
Canada Systems Corporation Boulder, CO 80302-4839
(303) 953-4735
Kilmer, Burrell 2235 Sheppard Ave E Ste 1400 [email protected]
President, General Mgr UMAX NA
Itineris Toronto, ON M2J 5B5
PO Box 680451 Canada
Marietta, GA 30068-0008 (416) 496-0149
(667) 212-3950 [email protected]
[email protected]
-22-
Miller, Jeff Mis, Jamie Monaco, Bethina Moore, Jamie
Principal Supervisor, Emergency Dispatch Customer Account Service Director, IT NERC
EY ATCO Gas Supervisor Pepco Holdings, Inc.
55 Ivan Allen Jr Blvd NW 10035 105 St Central Hudson Gas & Electric 701 Ninth St NW Ste 5631
Ste 1000 Edmonton, AB T5J 2V6 Corp. Washington, DC 20068-0001
Atlanta, GA 30308-3051 Canada 284 South Ave
(404) 817-5879 Poughkeepsie, NY 12601-4838 Moore, Shauna
[email protected] Mitchell, Dana Supervisor, Customer Operations
Revenue Collections Manager Monart, Siomara Atmos Energy Corporation
Miller, Kathy City of Irving Utility Services Supervisor 1700 Gentry Dr
VP, CEM Sales 825 W Irving Blvd City of Cedar Hill Amarillo, TX 79124-2103
Experian Irving, TX 75060-2860 285 Uptown Blvd Ste 100
475 Anton Blvd Cedar Hill, TX 75104-3526 Moore, Tamara
Costa Mesa, CA 92626-7037 Mitchell, Noreen Analyst 2
(816) 454-4771 Billing & Account Svcs Manager Mongeau, Rick NW Natural
[email protected] City of Fort Worth SVP, Global Sales & Development 220 NW 2nd Ave
200 Texas St FirstFuel Software Portland, OR 97209-3991
Miller, Scott Fort Worth, TX 76102-3458 Lexington, MA
Director, Customer Care Moosavi, Michael
Alectra Utilities Mitchell, Tracey Montague, Jennifer Vice President, Sales
Vaughn, ON VP, Utilities Marketing Dir, Business Strategy & Tech FATHOM
Canada Oracle Utilities ComEd 9600 Great Hills Trl Ste 150W
400 Crossing Blvd Fl 6 1919 Swift Dr Austin, TX 78759-6303
Milliken, Chuck Bridgewater, NJ 08807-2863 Oak Brook, IL 60523-1502 (512) 516-7312
Managing Director, Managing (908) 547-6192 [email protected]
Consulting [email protected] Montenegro, Raul
Black & Veatch Corporation Sr Utility Svcs Specialist Morada, Rocky
11401 Lamar Ave Mitschke, Richard Los Angeles Department of Water Master Principal Sales Consultant
Overland Park, KS 66211-1598 Director, Customer Service & Power Oracle
(913) 458-2000 Systems 111 N Hope St Rm 1014 288 Guerrero St
[email protected] Atmos Energy Corporation Los Angeles, CA 90012-2607 San Francisco, CA 94103-2313
5420 LBJ Fwy Ste 160 (415) 254-7061
Mincey, Kristy Dallas, TX 75240-6222 Montoya, Chris
Customer Svc Billing Mgr Group Manager, CC&B Program Moradian, Ben
Eastern Municipal Water District Mize, Len Solutions Delivery VP, Research & Development
2270 Trumble Rd Sr Director, Bus Development APS Cogsdale
Perris, CA 92572-8300 HomeServe, USA 400 N 5th St Fl 2 3 Lower Malpeque Rd
601 Merritt 7 Phoenix, AZ 85004-3903 Charlottetown, PE C1E 1R4
Minsky, Jonathan Norwalk, CT 06851-1091 Canada
Managing Director (484) 241-7285 Moore, Bianca (902) 892-3101
Kaihen [email protected] 311 Supervisor [email protected]
1725 Ave Rd City of Dallas
Toronto, ON M5M 0A3 Mlynarski, Autumn Dallas, TX Moraru, Virginia
Canada Business Applications Manager Manager, Senior Product
(416) 785-1748 Semco Energy, Inc. Moore, Chad Harris Utilities, Advanced Utility
[email protected] 1411 3rd St Ste A Supervisor, Meter Maintenance & Systems Corporation
Port Huron, MI 48060-5480 Ops 2235 Sheppard Ave E Ste 1400
Mir, Syed Las Vegas Valley Water District Toronto, ON M2J 5B5
VP, Corp Services & CIO Mohan, Arunesh 1001 S Valley View Blvd Canada
London Hydro Web & Mobile Supervisor Las Vegas, NV 89153-0001 (416) 496-0149
London, ON Tucson Electric Power Company [email protected]
Canada 88 E Broadway Moore, Debbie
Tucson, AZ 85701-1720 Communications Moreno, Anita
Mira, Graciela Oncor Manager, Member Services
Customer Information Systems Mok, Karen 1616 Woodall Rodgers Fwy Flint EMC
Manager Managing Director Dallas, TX 75202-1234 PO Box 7089
Indianapolis Power & Light Accenture Business Services for Warner Robins, GA 31095-7089
Company Utilities Moore, Farley
1 Monument Cr 80 Allstate Pkwy Project Manager Morgan, Tom
Indianapolis, IN 46204 Markham, ON L3R 6H3 Emtec Senior Consultant
Canada 555 E Lancaster Ave Ste 510 AAC Utility Partners, LLC
[email protected] Radnor, PA 19087-5163 4711 Forest Dr Ste 3 PMB 374
(973) 376-4242 Columbia, SC 29206-3125
[email protected] (803) 736-9486
[email protected]
-28-
Morin, Andrea Mulla, Sue Murphy, Michael Nash, William
Senior Account Manager Billing Manager Vice President Director, Customer Contact
Utilitec APS Centric Consulting LLC PSE&G
1911 Woodslee Dr 400 N 5th St Fl 2 79 Cook Rd 80 Park Plz # T7
Troy, MI 48083-2236 Phoenix, AZ 85004-3903 Highlands, NC 28741-9216 Newark, NJ 07102-4194
(248) 526-4863 (828) 526-1841 Necaise, Mike
[email protected] Mulligan, Christopher mike.murphy@ Regional Manager
CEO centricconsulting.com Water Company of America
Morin, Margaret TalentKeepers 5215 Fidelity St
Collections Manager 280 W Canton Ave Ste 100 Murphy, Michael Houston, TX 77029-3566
City of Corpus Christi Winter Park, FL 32789-3146 General Manager, Customer (228) 209-1025
1201 Leopard St (407) 660-6041 x103 Services mike@
Corpus Christi, TX 78401-2120 [email protected] ConEdison Energy
4 Irving Pl watercompanyofamerica.com
Morris, Linda Mulligan, Patrick New York, NY 10003-3502
Supervisor, Customer Operations Talent Strategy Consultant Nelson, Bessie
Atmos Energy Corporation TalentKeepers Murphy, Steve Collections Supervisor
1400 W Loop 340 280 W Canton Ave Go To Market Lead, Utilities Loudoun Water
Waco, TX 76712-6836 Winter Park, FL 32789-3146 Emtec 408 Chestnut Hill Rd
(407) 660-6041 x104 555 E Lancaster Ave Ste 510 Harpers Ferry, WV 25425-4640
Morris, Robert pmulligan@ Radnor, PA 19087-5163
Sr Solution Engineer talentkeepers.com (973) 376-4242 Nelson, Melinda
SAP America, Inc. [email protected] Information Systems Administrator
1 Towne Sq Ste 1550 Mullins, Casee City of New Orleans
Southfield, MI 48076-3735 CSR Murray, William 625 Saint Joseph St Rm 222
(630) 395-3921 Morristown Utility Systems CEO New Orleans, LA 70165-6500
[email protected] PO Box 667 DataProse Billing Solutions
Morristown, TN 37815-0667 1122 W Bethel Rd Ste 100 Nelson, Nikeeta
Morris, Steve Coppell, TX 75019-4408 Information Center Manager
VP, Sales & Marketing Mullins, Shannon (972) 462-5447 Oklahoma Natural Gas Company
Harris Utilities, NorthStar Utilities Supervisor, Customer Operations [email protected] PO Box 401
Solutions Atmos Energy Corporation Oklahoma City, OK 73101-0401
1 Antares Dr Ste 400 1700 Gentry Dr Mushrush, Janet Neumann, Scott
Ottawa, ON K2E 8C4 Amarillo, TX 79124-2103 Director, Sales Vice President, Product Strategy
Canada West Oracle
(613) 226-5511 Munn, Scott 6500 Emerald Pkwy Ste 210 1515 N Courthouse Rd
[email protected] National Account Executive Dublin, OH 43016-3314 Arlington, VA 22201-2909
ONLINE Utility Exchange (614) 356-8551 (650) 575-5559
Mose-Gill, Doranna PO Box 1489 [email protected]
Supervisor Winterville, NC 28590-1489 Nichols, Robin
Mobile Area Water & Sewer (252) 756-1606 Nagoshi, Syd Systems Analyst III
207 N Catherine St [email protected] Principal Manager Greenville Utilities Commission
Mobile, AL 36604-1504 Southern California Edison PO Box 1847
Munro, David 6000 Irwindale Ave Ste F Greenville, NC 27835-1847
Movens, Paul Pitney Bowes Irwindale, CA 91702
Solutions Engineer 3001 Summer St Nieves, Maribel
Virtual Hold Technology Stamford, CT 06926 Nair, Abilaashh Customer Services Officer
3875 Embassy Pkwy (773) 247-1500 Sr Consultant, Transition Long Beach Gas & Oil Department
Akron, OH 44333-8343 [email protected] WNS North America Inc. 2400 E Spring St
(330) 328-1985 15 Exchange Pl Long Beach, CA 90806-2203
[email protected] Murdock Anthony Jersey City, NJ 07302-3914
Director, Customer Billing & 91+9620880333 Nilson, Luci
Muehleck, Charles Revenue Assurance [email protected] Senior Event Manager
Utility Services Manager Washington Gas Experian
NW Natural Springfield, VA Nakafuji, Dora 475 Anton Blvd
220 NW 2nd Ave Director, Renewable Energy Costa Mesa, CA 92626-7037
Portland, OR 97209-3991 Murphy, Dennis Planning (714) 830-7173
Mgr, Revenue Management Hawaiian Electric [email protected]
Mueller, Stephanie Atmos Energy Corporation Company, Inc.
VP, Customer Services 5430 LBJ Fwy Ste 160 PO Box 3978
Metropolitan Utilities District Dallas, TX 75240-2630 Honolulu, HI 96812-3978
Omaha, NE
-29-
Nomoto, Juno Nowlin, Theresa O’Dowd, Andrew Ortiz, William
Project Advisor Customer Care Manager Business IT Analyst Supervisor, Customer Service
Southern California Gas Company EPCOR Water Services Exelon Corporation City of Fort Worth
28014 Ridgebrook Ct 15626 N Del Webb Blvd 2301 Market St 200 Texas St
Rancho Palos Verdes, CA 90275- Sun City, AZ 85351 Philadelphia, PA 19103-1338 Fort Worth, TX 76102-3458
3372
Noxon, Darcy Oglesby, Tara Ortman, Melissa
Noonan, William Sr Mgr, Customer Contact Ctr Vice President, Customer Programmer Analyst Senior
Account Executive NW Natural Experience Minnesota Power, Inc.
Experian 220 NW 2nd Ave Ameren Missouri 30 W Superior St
125 Summer St Ste 1910 Portland, OR 97209-3991 Saint Louis, MO Duluth, MN 55802-2093
Boston, MA 02110-1615
(617) 385-6602 Nugent, Lisa Olejnik, Martin Overton, Kerry
[email protected] Customer Service Manager Partner Deputy General Manager
City of Anaheim Plante Moran PLLC Austin Energy
Normington, Janna 201 S Anaheim Blvd Ste 902 PO Box 307 Austin, TX
Manager, Client Success Anaheim, CA 92805 Southfield, MI 48037-0307
Kandela, LLC (248) 223-3662 Owens, Beth
8306 Wilshire Blvd Ste 87 Nusbaum, Tina [email protected] Director, Marketing
Beverly Hills, CA 90211-2304 Business Svcs Supervisor Diamond Concepts and Consulting
(808) 389-8634 Charlotte County Utilities Oliver, Jerry 733 Bandit Trl
[email protected] 25550 Harborview Rd Ste 1 CMO Business Analyst Sr Keller, TX 76248-0111
Port Charlotte, FL 33980-2503 Oncor (817) 307-9920
Norris, Wayne 1616 Woodall Rodgers Fwy [email protected]
Business Development Nye, Mary Jo Dallas, TX 75202-1234
TIO Networks Business Development Director Owens, Laurie
1550 - 250 Howe St Questline O’Neal, Julie Director, Customer & Business
Vancouver, BC V6C 3R8 5500 Frantz Rd Ste 156 Customer Service Supervisor Services
Canada Dublin, OH 43017-3548 Tucson Electric Power Company Semco Energy Gas Company
(888) 679-3322 (614) 389-2618 PO Box 711 1411 3rd St Ste A
[email protected] 3950 East Irvington Road, 85714 Port Huron, MI 48060-5480
Northrup, Christina Tucson, AZ 85702-0711
VP, Operations Obosnenko, Steve Pacheco, Lisa
Blue Heron Consulting Corporation Director O’Neal, Kelly Senior Manager, QA & Customer
90 Airpark Dr Ste 200 PwC Applications Analyst Satisfaction
Rochester, NY 14624-5732 Harrisburg, PA Tucson Electric Power Company Southern California Edison
(585) 797-9336 88 E Broadway 4777 Irwindale Ave
cnorthrup@ O’Brien, Alec Tucson, AZ 85701-1720 Irwindale, CA 91706-2175
blueheron-consulting.com Vice President
TMG Consulting O’Neill, John Paden, Sheryl
Norton, Karen 9210 Honeycomb Dr COO Supervisor, Member Care
Dir, IT Applications Austin, TX 78737-1115 Blue Ocean Systems Farmers Electric Cooperative,
Kansas City Power & Light (214) 673-5952 3511 Silverside Rd Ste 204B Inc.
Company Wilmington, DE 19810-4902 2000 Hwy 30 E
1200 Main St O’Brien, Dan (866) 355-5989 Greenville, TX 75402-9084
Kansas City, MO 64105-2122 Director, Business Development [email protected]
Avertra Corp. Palmer, Joleen
Norwood, Nellie 375 N Shore Dr Ste 502 Opperman, Jimmy Group Leader
Marketing Analyst Pittsburgh, PA 15212-5866 Account Manager Connexus Energy
Fidelity Express (412) 680-3866 Utilitec 14601 Ramsey Blvd NW
1301 Main St [email protected] 1911 Woodslee Dr Ramsey, MN 55303-6775
Sulphur Springs, TX 75482-3806 Troy, MI 48083-2236
(800) 621-8030 x4211 O’Brien, Shamus (248) 526-4817 Panich, Alexander
[email protected] Senior Performance Analyst [email protected] Mgr, Applications Support
Eversource Energy Aqua America, Inc
Novotny, Gavin 73 West Brook St Orfanedes, Laura 762 W Lancaster Ave
Technical Product Manager Manchester, NH 03101-1214 Director, Strategy & Marketing Bryn Mawr, PA 19010-3402
Clean Power Research Fiveworx
10604 NE 38th Pl Ste 100 Odom, Eddie 162 Parkview Ave Parameswaran, Kumar
Kirkland, WA 98033-7951 Mgr, Credit & Collections Lowell, MA 01852-3811 EVP Sales
(425) 242-4174 Alabama Power Company (978) 973-3517 Hansen Technologies
[email protected] 600 18th St N 17N-0043 [email protected] 350 5th Ave Ste 6510
Birmingham, AL 35203-2200 New York, NY 10118-6510
(212) 268-6000
kumar.parameswaran@
hsntech.com
-30-
Parashar, Saurabh Pastorello, Greg Perez, Ronald Peterson, Adam
Director, Business Development Functional Consultant Managed Services Practice Manager Director, Customer Billing &
VertexOne Itineris Emtec
501 W President George Bush Hwy PO Box 680451 555 E Lancaster Ave Ste 510 Accounting
Marietta, GA 30068-0008 Radnor, PA 19087-5163 Salt River Project
Ste 350 (667) 212-3950 (973) 376-4242 PO Box 52025
Richardson, TX 75080-1142 [email protected] [email protected] Phoenix, AZ 85072-2025
(469) 774-9144 Peterson, Frances
Saurabh.Parashar@ Patterson, Mark Perez, Silvia Customer Relations Manager
Revenue Accounting Manager Supervisor, Member Svcs City of Fort Worth
VertexGroup.com Alabama Power Company Pedernales Electric Cooperative, 200 Texas St
600 N 18th St 65-0131 Fort Worth, TX 76102-3458
Parikh, Nayan Birmingham, AL 35203-2200 Inc. Petro, John
Manager, Customer Operations PO Box 1 Business Application Delivery
PSEG Long Island Paulsen, Shannon Johnson City, TX 78636-0001 Manager Chesapeake Utilities
15 Park Dr Sr Mgr, Strategic Business Relations
Melville, NY 11747-3035 Kansas City Power & Light Perialas, Robert Corporation
Manager, Customer Service 909 Silver Lake Blvd
Parikh, Pankaj Company Lansing Board of Water & Light Dover, DE 19904-2472
Associate Vice President 1200 Main St MS 1KC-27C 1232 Haco Dr
HCL Kansas City, MO 64105-2122 Lansing, MI 48910-1610 Petrone, Sheree
A/104, Sector 58 EVP, Retail
Nordia 201 303 Paulson, Brian Person, Troy Dynegy
India VP, Sales Account Manager Cincinnati, OH
+1 9788210693 FIS Selectron Technologies
[email protected] 4900 W Brown Deer Rd 12323 SW 66th Ave Pfennig, Amanda
Brown Deer, WI 53223-2422 Portland, OR 97223-8568 Marketing Support Manager
Parker, Deborah (414) 357-2607 (503) 597-3314 Bridgevine, Inc.
Supervisor, Acct Svcs [email protected] [email protected] 2770 Indian River Blvd Ste 400
Johnson City Power Board Vero Beach, FL 32960-4289
PO Box 1636 Paulson, Elizabeth Pesek, Rick (772) 316-1020
Johnson City, TN 37605-1636 Mgr, Customer Assistance National Account Executive [email protected]
Western Union Payments Phillips, Bryan
Parker, McKenzie Programs 199 Water St Rm 2900 Sales Executive
Sales & Marketing Manager JEA New York, NY 10038-3521 Conduent
VariVerge 21 W Church St CC-1 (402) 319-1956 100 Campus Dr
920 SW 9th Ave Jacksonville, FL 32202-3158 Florham Park, NJ 07932-1020
Amarillo, TX 79101-3102 (416) 795-0160
(432) 203-6935 Pellegrino, Mike [email protected] [email protected]
[email protected] Vice President, Sales Phillips, Derrick
ETAN Industries Pesis, Brian Group Leader
Parmenter, Jeff 13355 Noel Rd Ste 2100 Staff Washington Suburban Sanitary
Director, Business Development Dallas, TX 75240-6837 Plante Moran PLLC
INLET (615) 599-0681 PO Box 307 Commission
292 Madison Ave FL 5 Southfield, MI 48037-0307 14501 Sweitzer Ln
New York, NY 10017-6321 Pelt-Thornton, Andrea (248) 223-3785 Laurel, MD 20707-5901
(206) 650-5695 IT Business Solutions Group [email protected]
[email protected] Phillips, Dianna
Manager Peters, Michelle Call Center Manager
Parreott, Linda NextEra Energy/Florida Power & Senior Manager City of Tulsa
Supervisor Ernst & Young Tulsa, OK
New Jersey Natural Gas Company Light 370 17th St Ste 3300 [email protected]
1415 Wyckoff Rd 9250 W Flagler St Denver, CO 80202-5663
Wall, NJ 07719-1464 Miami, FL 33174-3415 (720) 931-4533 Phillips, Kemar
[email protected] Mgr, Operations Call Center
Parrish, Bill Pennington, Franchele PSE&G
Utility, Strategic Account Executive Administrative Technician Peters, Stuart 20 Commerce Dr
ONLINE Utility Exchange City of Fort Worth Vice President Cranford, NJ 07016-3612
PO Box 1489 200 Texas St Voice Products Inc.
Winterville, NC 28590-1489 Fort Worth, TX 76102-3458 8555 E 32nd St N
(727) 937-6979 Wichita, KS 67226-2611
[email protected] Pent, Patrick (316) 616-1111
Technology Manager [email protected]
Southern Company
241 Ralph McGill Blvd BIN 10071
Atlanta, GA 30308-3374
-31-
Sillivent, Brad Sirmon, Hayley Smith, Rodger Solano, Kathleen
Supervisor Manager, Contact Centers Sr Vice President & General General Manager, Customer
Xcel Energy, Inc. The Empire District Electric Manager Services
4701 Parkside Dr Company Oracle Utilities Colorado Springs Utilities
Amarillo, TX 79109-7509 PO Box 127 Overland Park, KS Colorado Springs, CO
Joplin, MO 64802-0127
Silva, Marilyn Smith, Stan Solberg, Christen
IT Architect Sittler, Loring Director, Customer Relations Account Services Manager
Consolidated Edison Co of New Business Development Executive AltaGas Utilities, Inc. City of Charlotte
Infosys 5509 45th St 5100 Brookshire Blvd
York, Inc. 6100 Tennyson Pkwy Ste 200 Leduc, AB T9E 6T6 Charlotte , NC 28216-3371
4 Irving Pl Rm 208-209 Plano, TX 75024-6104 Canada
New York, NY 10003-3502 (415) 309-7946 Solomon, Raquel
[email protected] Smith, Sylvia Mgr, Meter Systems & Data
Simas, Antonio VP, Customer Service Management
LeadNext Coach Slade, Suzanne Nashville Electric Service Eversource Energy
CS Week Customer Service Manager 1214 Church St Rm 422 107 Selden St
39 Ireta Rd Turlock Irrigation District Nashville, TN 37246-0001 Berlin, CT 06037-1616
Shrewsbury, MA 01545-1714 333 E Canal Dr
(339) 987-7053 Turlock, CA 95380-3946 Sneddon, Curtis Somers, Tom
[email protected] IT Project Manager Director, Business Development
Sletten, Thomas Tacoma Public Utilities CGI
Simon, Jarrett Principal Project Manager 3628 S 35th St 2200 Riverchase Ctr Ste 680
Dir, Gas Sales & Energy Effic Exelon Energy Delivery Tacoma, WA 98409-3192 Hoover, AL 35244-2857
CenterPoint Energy 1919 Swift Dr (205) 930-9600
1111 Louisiana Ste 2779 Oak Brook, IL 60523-1502 Snopkowski, Jean
Houston, TX 77210-4567 Director, Customer Relationship Sontag, Kurt
Sloane, Jeremy Management Principal Project Manager
Simonson, Jon Sr IT Analyst Solix, Inc. Exelon Corporation
Acct Svcs Billing Svcs Supervisor Constellation Energy Group, 30 Lanidex Plz W 2301 Market St
NW Natural Inc. Parsippany, NJ 07054-2717 Philadelphia, PA 19103-1338
220 NW 2nd Ave 110 W Fayette St (973) 581-5247
Portland, OR 97209-3991 Baltimore, MD 21201-3708 [email protected] Sorensen, Douglas
Product Manager
Simpson, Larry Smay, Mike Snyder, Matthew Itron, Inc.
Sales Director, Retroficiency Principal Customer Service Manager 2111 N Molter Rd
Ecova Diamond Concepts and Consulting Provo City Corp Liberty Lake, WA 99019-9469
1117 Everwild View 733 Bandit Trl Provo, UT (509) 924-9900
Webster, NY 14580-8751 Keller, TX 76248-0111 [email protected]
(585) 415-6646 (602) 284-2944 Soundara, Nae
[email protected] [email protected] Socha, Leonard Planner & Coordinator
Supervisor, CAD & OMS Operations Nashville Electric Service
Sinclair, Benescha Smith, Adam Wisconsin Public Service 1214 Church St
Senior Customer Service Director, R&D Corporation Nashville, TN 37203-3423
Harris Utilities, Systems & Software, 700 N Adams St
Representative Inc. Green Bay, WI 54301-5145 Spears, Kris
Public Works Commission 426 Industrial Ave Ste 140 Communications Rep
PO Box 1089 Williston, VT 05495-4449 Solanki, Ruchi Oncor
Fayetteville, NC 28302-1089 (802) 865-1170 Industry Analyst 1616 Woodall Rodgers Fwy
[email protected] Chartwell, Inc. Dallas, TX 75202-1234
Singh, Sanjay 2970 Peachtree Rd NW Ste 250
Product Manager Smith, James Atlanta, GA 30305-4905 Sperry, Sarah
Harris Utilities, SmartWorks Southeast Regional Sales Manager (404) 237-9099 LeadNext Coach
400-1 Antares Dr Ste 400 Invoice Cloud [email protected] CS Week
Ottawa, ON K2E 8C4 30 Braintree Hill Office Park 2408 Oberbeck Ln
Canada Ste 303 Solano, Fred Charlotte, NC 28210-5867
(613) 226-5511 x2092 Braintree, MA 02184-8726 Information Systems Manager (704) 258-5742
[email protected] (678) 642-4640 El Paso Water Utilities [email protected]
[email protected] 1154 Hawkins Blvd
Sirman, Brandon El Paso, TX 79925-6436 Spratling, Daphne
Manager, Customer Service Public Smith, Kim Senior Consultant
Mgr, Revenue Management AAC Utility Partners, LLC
Service Atmos Energy Corporation 4711-3 Forest Dr #374
Company of Oklahoma 5430 LBJ Fwy Ste 160 Columbia, SC 29206-4800
212 E 6th St Dallas, TX 75240-2630 (803) 736-9486
Tulsa, OK 74119-1212
-37-
Stachnik, Richard Stawicki, Lori Stojanovic, Zoran Stukey, Charlotte
Systems Manager Manager Program Manager Customer Service Accounts
Consolidated Edison Co of New Consolidated Edison Co of New London Hydro
York, PO Box 2700 Rep
York, Inc. London, ON N6A 4H6 Public Service Company of
4 Irving Pl Inc. Canada
New York, NY 10003-3502 511 Theodore Fremd Ave Oklahoma
Rye, NY 10580-1432 Stone, Bill 310 S Comanche Ave
Stafford, Julie Manager, IT NERC Bartlesville, OK 74003-4311
Chief Revenue Officer Stay, Daniel Pepco Holdings, Inc.
Kloudgin , Inc. Senior Manager 701 9th St NW Ste 3 Sullivan, James
440 N Wolfe Rd EY Washington, DC 20001-4572 Washington Suburban Sanitary
Sunnyvale, CA 94085-3869 725 S Figueroa St Ste 200
[email protected] Los Angeles, CA 90017-5403 Storey, Eric Commission
(213) 977-3811 SVP, Sales 588 W 152nd St
Stafford, Timothy [email protected] Solix, Inc. New York, NY 10031
Principal 30 Lanidex Plz W
Accenture Stelz, Bill Parsippany, NJ 07054-2717 Sullivan, Jonathon
1301 Fannin St Ste 1900 Area VP of Sales, Central Region (973) 581-6700 Data Analyst
Houston, TX 77002-7026 Itron, Inc. [email protected] Minnesota Power, Inc.
2111 N Molter Rd 30 W Superior St
Stalker, Dan Liberty Lake, WA 99019-9469 Stover, Aine Duluth, MN 55802-2093
Regional Sales Manager (509) 924-9900 Senior IT Systems Analyst
Voice Products Inc. Salt River Project Sullivan, Karin
8555 E 32nd St N Stephens, Jill 19407 N 36th Way Director, Customer Assistance
Wichita, KS 67226-2611 Sr Peoplesoft Developer Phoenix, AZ 85072-2025 Orange & Rockland Utilities, Inc.
(316) 616-1111 Chelan County Public Utility 390 W Rte 59
[email protected] Strachan, Josh Spring Valley, NY 10977-5320
District #1 Lead Product Manager
Stanford, Scott 327 N Wenatchee Ave SelfServe.Cloud Sumic, Žarko
Energy Efficiency Advisor Wenatchee, WA 98801-2011 541 Marin Ave VP, Distinguished Analyst
Chelan County Public Utility Mill Valley, CA 94941-3976 Gartner, Inc.
Stephens, Roger (888) 885-2568 5674 178th Ave SE
District #1 Performance Management [email protected] Bellevue, WA 98006-5932
PO Box 1231 (425) 651-1184
Wenatchee, WA 98807-1231 Consultant Lead Straubinger, Robert [email protected]
Oncor Solution Manager
Stanzione, Renee 1616 Woodall Rodgers Fwy 6F-002 SAP Labs Summers, Von
Account Executive Dallas, TX 75202-1234 910 Mainland St Director, Business Development
Brownstein Group Vancouver, BC V6B 1A9 TIO Networks
215 South Broad St Stibb, Shirley Canada 1550 - 250 Howe St
Philadelphia, PA 19107-5396 Mgr, Customer Support Technical (604) 318-8175 Vancouver, BC V6C 3R8
(215) 735-3470 Canada
[email protected] Svcs Strotman, Laura Lee (888) 679-3322
Alliant Energy Director, Workforce & Operations
Stark, Lois 4902 N Biltmore Ln Optima Communications Sumner, April
Senior Manager, IT Customer Madison, WI 53718-2148 Sr Dir, Strategic Acct Mgmt,
International Inc.
Systems Support Stickles, Marjorie 144 Front St W Ste 200 Utilities
Kansas City Power & Light Senior Account Executive Toronto, ON M5J 2L7 Source HOV
Skyline Southeast Canada 1023 S Pointe Alexis Dr
Company 5790 Shiloh Rd Ste 100 (416) 581-1236 x2242 Tarpon Springs, FL 34689-7105
1200 Main St Fl 27 Alpharetta, GA 30005-8408 (813) 963-1843
Kansas City, MO 64105-2100 Stuckey, Blake [email protected]
Stinson, Hariette Client Business Executive
Stark, Stephani Manager, Customer Service CSG International Sundaram, George
Customer Service Team Lead Spartanburg Water Systems 18025 Burt St Principal Project Manager
City of Olathe 200 Commerce St Elkhorn, NE 68022-4406 Baltimore Gas & Electric Company
PO Box 768 Spartanburg, SC 29306-5159 (402) 431-7547 110 W Fayette St
Olathe, KS 66051-0768 [email protected] Baltimore, MD 21201-3708
Stogner, Lyle
Stavrianeas, Ioannis Customer Service Account Rep Surgent, Karolyn
Project Specialist Public Service Company of Customer Service Supervisor
Consolidated Edison Co of New City of Alexandria
Oklahoma PO Box 8618
York, Inc. 212 E 6th St Alexandria, LA 71306-1618
4 Irving Pl Fl 9 Tulsa, OK 74119-1212
New York, NY 10003-3502
-38-
Suri, Tanvir Tanner, Korlin Thomas, David Thompson, Julie
SVP, Operations Sales Consulting Senior Manager VP, IT & Chief Information Officer IT Business Consultant
IQor, Inc. Oracle EPB of Chattanooga Snohomish County Public Utility
14401 Carowinds Blvd 1140 E 2050 S PO Box 182255
Charlotte, NC 28273-4798 Bountiful , UT 84010-2362 Chattanooga, TN 37422-7255 District #1
(704) 943-1680 (801) 390-4763 Thomas, Diane PO Box 1107
[email protected] Contact Center Supervisor Everett, WA 98206-1107
Swart, Julie City of Garland
Principal, Business Project Manager Tarasoff, Kerry Garland, TX Thompson, Matthew
ComEd Director, Finance [email protected] Manager
1919 Swift Dr City of Saskatoon Salt River Project
Oak Brook, IL 60523-1502 222 3rd Ave N Thomas, Greg PO Box 52025
Saskatoon, SK S7K 0J5 General Manager Phoenix, AZ 85072-2025
Swayzer, Shannon Canada Rincon del Diablo Water Thompson, Shashana
Customer Svc Manager 1920 N Iris Ln Sr Administrative Assistant
City of Fort Worth Tatro, Gayle Escondido, CA 92026-1318 Baltimore Gas & Electric Company
200 Texas St Call Center Representative Vermont 7225 Windsor Blvd
Fort Worth, TX 76102-3458 Electric Cooperative, Thomas, Hugo Windsor Mill, MD 21244-2642
Inc. Officer
Sweetser, Kurt 42 Wescom Rd Jamaica Public Service Company, Thornton, Preston
Director, IT Johnson, VT 05656-9579 Senior Director Product Manager
Southern California Edison Ltd INLET
PO Box 800 Taylor, Sandi 6 Knutsford Blvd 11210 Pearce Pl
Rosemead, CA 91770-0800 Team Leader Kingston 5 Fishers, IN 46038-4443
Dayton Power & Light Company Jamaica (678) 937-6279
Sykora, Vince 1900 Dryden Rd Thomas, Joseph [email protected]
Regional Sales Director Moraine, OH 45439-1762 Director, Enhanced Basic Services
Paymentus Duke Energy Thorpe, Matthew
13024 Ballantyne Corporate Pl Teal, Anne 550 S Tryon St Ste 180 Director
Ste 450 Sales Director Charlotte, NC 28202-4209 Black & Veatch Corporation
Charlotte , NC 28277-4446 CSG International 11401 Lamar Ave
(815) 331-8298 18020 Burt St Thomas, Karen Overland Park, KS 66211-1598
[email protected] Omaha, NE 68022-4406 Asst VP, Customer Svc (317) 490-3640
(402) 398-4117 EPB of Chattanooga [email protected]
Tabares, Nancy [email protected] PO Box 182255
Community Field Service Chattanooga, TN 37422-7255 Thraen, Darren
Representative Temme, Bonnie Director, Sales
CPS Energy Manager, Community Relations Thomas, Robert West
145 Navarro St MD#310102 Program Group Vice President 6500 Emerald Pkwy Ste 210
San Antonio, TX 78205-2934 Salt River Project Origin Consulting, LLC Dublin, OH 43016-3314
PO Box 52025 915 Patricians Ln (614) 356-8551
Taisacan, Jacalyn Phoenix, AZ 85072-2025 Monroe, NC 28110-8137 [email protected]
Cust Svc Supervisor (786) 423-5804
Guam Waterworks Authority Teng, Phil Thunholm, Erin
PO Box 22056 GMF Information Services Manager Thompson, Amy Director, Client Relations
Tamuning, GU 96913-4111 Rochester Public Utilities Business Development Director Harris & Harris, Ltd.
4000 E River Rd NE E Source 1745 38th St 111 W Jackson Blvd Ste 400
Takru, Vikram Rochester, MN 55906-3414 Boulder, CO 80301-2635 Chicago, IL 60604-4135
Founder & CEO (303) 345-9124 (312) 423-7430
Kloudgin, Inc. Thayer, Cynthia [email protected] [email protected]
440 N Wolfe Rd Asst Billing Manager Tibbets, Gary
Sunnyvale, CA 94085-3869 Los Angeles County Water Works Thompson, Deb Vice President
(408) 663-6675 1000 S Fremont Ave Manager, Customer Service VariVerge
[email protected] Alhambra, CA 91803-8800 Muscatine Power and Water 920 SW 9th Ave
3205 Cedar St Amarillo, TX 79101-3102
Tallale, Terri Theiss, Katie Muscatine, IA 52761-2287 (888) 288-6693
IT Business Systems Analyst Associate Product Marketing Thompson, Doug [email protected]
Principal Manager Dir, Product Mgmt & Dev
Florida Power & Light Company Oracle Utilities West -39-
9250 W Flagler St 400 Crossing Blvd Fl 6 11650 Miracle Hills Dr
Miami, FL 33174-3415 Bridgewater, NJ 08807-2863 Omaha, NE 68154-4448
(224) 217-1547 (402) 716-0829
[email protected] [email protected]
Ticehurst, Trevor Townsend, Amanda Trzebuckowski, David Van Honschooten, Andre
Director, Operations Utilities Director, Customer Service & Senior Manager Vice President, System Integration
Basis Technologies Inc. Solutions EY VertexOne
23 Sheen Rd Oncor 950 Main Ave Ste 100 501 W President George Bush Hwy
Richmond, Surrey TW9 1BN 1616 Woodall Rodgers Fwy Cleveland, OH 44113-7202
United Kingdom Dallas, TX 75202-1234 (216) 583-2429 Ste 350
0044 20 79589025 [email protected] Richardson, TX 75080-1142
trevor.ticehurst@ Traasdahl, Glen (253) 230-8269
basistechnologies.com Director, Technology Services Turnbow, Wayne andre.vanhonschooten@
Salt River Project Senior Consultant
Tilson, David Tempe, AZ AAC Utility Partners, LLC vertexgroup.com
Director, Client Development 4711 Forest Dr Ste 3 PMB 374
West Monroe Partners, LLC Tracey, Vonnessa Columbia, SC 29206-3125 Van Tiem, Lynn
222 W Adams St Fl 11 Quality Analyst (803) 736-9486 Presales Support
Chicago, IL 60606-5310 Jamaica Public Service Company, Hansen Technologies
(312) 288-1755 Ltd Turner, Vicky 350 5th Ave Ste 6510
6 Knutsford Blvd Customer Service Manager New York, NY 10118-6510
Tinkler, Scott Kingston 5 Morristown Utility Systems (212) 268-6000
Managing Director Jamaica PO Box 667 [email protected]
Accenture Morristown, TN 37815-0667
800 N Glebe Rd Ste 300 Traylor, Cathy VanBecelaere, Eric
Arlington, VA 22203-2151 Revenue Accounting Supervisor Ulbrich, Angie Mgr, Meter Ops
(703) 947-2000 Fayetteville Public Works Mgr, Credit & Collections & Westar Energy
Commission Customer Service PO Box 889
Tolstyga, Paul PO Box 1089 Empire District - Liberty Utilities Topeka, KS 66601-0889
President Fayetteville, NC 28302-1089 Co
Diamond Concepts and Consulting 602 S Joplin Ave VanDellen, Dan
733 Bandit Trl Traylor, Kim Joplin, MO 64801 Account Manager, Client Services
Keller, TX 76248-0111 Training & Development Bridgevine, Inc.
(817) 307-5305 Coordinator Ussery, Charlene 3601 SW 160th Ave Ste 140
[email protected] Oncor Customer Services Supervisor II Miramar, FL 33027-6309
1616 Woodall Rodgers Fwy City of Long Beach (786) 837-6914
Toman, Chris Dallas, TX 75202-1234 333 W Ocean Blvd [email protected]
Mgr, Customer Experience Program Long Beach, CA 90802-4664
Enbridge Gas Distribution Traynor, Daniel Vandershaf, Sally
PO Box 650 Supervisor, Credit & Collections Uytdewilligen, Richard Marketing Lead
Scarborough, ON M1K 5E3 Eversource Energy Project Advisor PlanetEcosystems, Inc.
Canada 1985 Blue Hills Ave Gainesville Regional Utilities 201 Spear St Ste 1100
Windsor, CT 06095-1504 PO Box 147117 San Francisco, CA 94105-6164
Tomas, Peter Gainesville, FL 32614-7117 (415) 567-1801
Director Trentacosta, Joseph sallyvandershaf@
KPMG Senior VP & CIO Vaka, Venkata
200 S Biscayne Blvd Ste 2000 Southern Maryland Electric IT Technical Analyst, NERC planetecosystems.com
Miami, FL 33131 Cooperative Pepco Holdings, Inc.
(305) 778-8985 Hughesville, MD 701 Ninth St NW Ste 5631 Vanos, Russ
[email protected] Washington, DC 20068-0001 VP, Software & Services
Trevino, Crystal Itron, Inc.
Tomlin, Mark Coordinator III Valentine, Matthew 2111 N Molter Rd
Administrator, Workload Planning City of Dallas Business Services Supervisor Liberty Lake, WA 99019-9469
Alagasco 1500 Marilla St 7AN Charlotte County Utilities (509) 891-3641
2101 6th Ave N Dallas, TX 75201-6390 25550 Harborview Rd Ste 1 [email protected]
Birmingham, AL 35203-2749 Port Charlotte, FL 33980-2503
Trevino, Vanesa Vasquez, Robert
Tomlinson, David Supervisor, Customer Service Van Der Have, Daniel Call Center Manager
LeadNext Coach City of Fort Worth Managing Director San Antonio Water System
CS Week 200 Texas St Accenture PO Box 2449
Largo, FL Fort Worth, TX 76102-3458 800 North Glebe San Antonio, TX 78298-2449
Arlington, VA 22203-2151
Towne, Rebecca Tronnier, Nathan (240) 381-2503 Vasquez, Sarai
VP, Organizational Strategy Customer Service Account Rep daniel.van.der.have@ Manager II
Vermont Gas Systems, Inc. Public Service Company of accenture.com City of Dallas
Burlington, VT Oklahoma 1500 Marilla St 7AN
212 E 6th St Dallas, TX 75201-6390
Tulsa, OK 74119-1212
Vavallo, Karyn
-40- Project Manager
Consolidated Edison Co of New
York, Inc.
4 Irving Pl FL9
New York, NY 10003-3502
Hempton, Alex Keyhan, Hosna Long, Parris Nallanthi, Nivas
311 Customer Experience CIO Coordinator CEO
Program Manager NebuLogic Technologies City of Dallas NebuLogic Technologies
City of San Diego - Performance Plano, TX Dallas, TX Plano, TX
& Analytics Dept.
San Diego, CA Kurth, Christine Lydens, Edward Natale, Guy
Customer Service Call Center Manager Supervisor
Hernandez, David Representative City of Tulsa City of Fort Worth
Supervisor 311 City of Garland Tulsa, OK Fort Worth, TX
City of Dallas Garland, TX
Dallas, TX Madans, Jack Nelvik-Levitt, Lynn
Lake, Thomas US Managing Director Supervisor
Hillier, Travis 311 Customer Service Center OpenCities City of Minneapolis
Business Integration Manager Supervisor San Francisco, CA Minneapolis, MN
City of Lethbridge Village of Schaumburg
Lethbridge, AB Schaumburg, IL Maldonado, JoAnn Papo, Tina
Canada Division Chief, Customer 311 Call Center Supervisor
Larsen, Karen Riverside Public Utilities
Hines, Erick Customer Service Division Connection Center Riverside , CA
311 Operations Manager Director City of Alexandria
Office of Unified Provo City Corp Alexandria, VA Pearce, Ellen
Communications Provo, UT Wellness Program Coordinator
Washington, DC Mathis, Audrey City of Fort Worth
Leibert, Matthew Director Fort Worth, TX
Holmes, Diane CIO 311 City Services
Customer Service Supervisor City of Allentown Chicago, IL Peneski, Ellen
City of Norfolk Allentown, PA McCallum, Linette 311 Knowledge Management
Norfolk, VA Partner Liaison Analyst
Lemon, Lynnette CharMeck311 Program Coordinator
Jacobson, Paul Senior Mgr, Customer Charlotte, NC City of San Diego - Performance &
VP, Business Development Relations
Commercial Electronics Washington Suburban McNeil, Michael Analytics Dept.
San Antonio, TX Sanitary Commission Program Manager San Diego, CA
Laurel, MD Montgomery County
Jensen, Russ Phillips, Dianna
Director, 311 Leverett, Kenny 311 Customer Service Center Call Center Manager
City of Knoxville 311 National Sales Director Rockville, MD City of Tulsa
Knoxville, TN Motorola Solutions, Inc. Tulsa, OK
Dallas, GA Mendoza, Patty
Jolley, Tony Business Process Consultant Sr Price, Betsy
Director, PMO Levesque, Sean Austin Energy Mayor
Salt Lake County US State and Local Sales Austin, TX City of Fort Worth
Salt Lake City, UT Executive Fort Worth, TX
Adoxio Business Solutions Mesa, Gilbert
Jones, Cheryl Redmond, WA Action Center Manager Pryor, Mark
311 Operations Manager City of Arlington Business Development Manager
City of Dallas Lewis, Markesha Arlington, TX DATAMARK, Inc.
Dallas, TX Partner Liaison Manager El Paso, TX
CharMeck311 Messinger, Craig
Jones, Sabrina Charlotte, NC Interim Director, Public Works Radoff, Michael
Call Center Manager City of Allentown Customer Care Director
City of Oakland Liggins, Eva Allentown, PA City of Tulsa
Oakland, CA Dir, Customer Service Tulsa, OK
Administration Millette, Sherry
Jones, Stacey DC Office of Tax and Revenue Program Manager Reach, Roger
VP, Business Retention & Expansion Washington, DC Cobb County Government Senior IT Manager
Sherman Economic Development Marietta, GA Dallas Water Utilities
Corporation (SEDCO) Linsker, Myra Dallas, TX
Sherman, TX Mgr, Division of Customer Mitchell, Ray
Care Vice President Reyes, Arnie
Joyner, Michele City of Wichita Rock Solid Technologies, Inc. Customer Service Manager
Deputy Water Services Director Wichita, KS Austin, TX City of San Diego - Department of
City of Phoenix Moore, Bianca
Phoenix, AZ 311 Supervisor Environmental Services
City of Dallas San Diego, CA
Dallas, TX
-46-
Rocha, Martin Summerall, Judy Walker, James
Marketing Manager Customer Service Manager Operations Manager
DATAMARK, Inc. City of Fort Worth Faneuil, Inc.
El Paso, TX Fort Worth, TX Hampton, VA
Walker, Stephen
Rodriguez, Maria Sutherland, Cathleen 311 Community Engagement
Marketing Team Lead 311 Customer Service Supervisor
Rock Solid Technologies, Inc. City of South Bend Coordinator
Austin, TX South Bend, IN City of Dallas
Rodriguez, Saul Dallas, TX
IT Programmer/Analyst Swann, Kirk West, James
City of Fort Worth Principal IT Business Systems Coordinator
Fort Worth, TX Incapsulate, LLC City of Fort Worth
Washington, DC Fort Worth, TX
Rosario, Omar Tejada, Edgar
RESPOND Business Director Citizen Services Center Whitney, Angie
Rock Solid Technologies, Inc. TrainerAngie
Austin, TX (3-1-1) Garland, TX
Citizen Services Center 3-1-1
Roscoe, Richard Panama, Panama Williams, Toya
311 Call Center Manager Terry, David Project Management Analyst
City of Cleveland Public Sector Manager City of Richmond
Cleveland, OH Oracle Richmond, VA
Chicago, IL
Sanchez, Julie Williams-Ormond Donna
Director, Citizen Services Thomas, Diane Operations Manager, 311
City of Fort Wayne Contact Center Supervisor
Fort Wayne, IN City of Garland Customer Care
Garland, TX City of Richmond
Schmaltz, Denise Richmond, VA
Superintendent, Cust Service & Thomas, Victor
Public Sector CX Consultant Wilson, Maya
Collections Oracle 311 CS Call Center Supervisor
City of Medicine Hat Chicago, IL City of Berkeley
Medicine Hat, AB Berkeley, CA
Canada Thune, Shannon
Scott, Louie Practice Director, US Winkler, Paul
311 Supervisor Adoxio Business Solutions Solution Principal
City of Dallas Redmond, WA Verint Systems, Inc.
Dallas, TX Tipton, Shawanna Melville, NY
Call Center Supervisor
Shallenberger, Don City of Knoxville 311 Witherspoon, Karen
Systems Analyst IT Knoxville TN Assistant Contact Center Director
Provo City Corp Tsimonjela, Sidney City of Winston-Salem
Provo, UT Call Center Supervisor Winston-Salem, NC
City of Wichita
Simmons, Cynthia Wichita, KS Woods, Deb
311 Director Denver 311 Operations Manager
City of South Bend Van Zee, Paula City of Denver
South Bend, IN 311 Expeditor Denver, CO
City of Mankato
Snyder, Matthew Mankato, MN Wright, Margaret
Customer Service Manager Asst Director, 311 Customer Service
Provo City Corp Varughese, Abraham
Provo, UT Workforce/Training Coordinator Center
City of Dallas City of Dallas
Stewart, Raquishela Dallas, TX Dallas, TX
Utilities Customer Service Yung, Samantha
Walker, James 311 Business Process Program
Manager 311 Supervisor
Riverside Public Utilities City of Dallas Coordinator
Riverside, CA Dallas, TX City of San Diego - Performance &
Analytics Dept.
San Diego, CA
-47-
ATTENDEES Use of this list for marketing purposes is strictly prohibited
Abbatiello, Domenic Chijioke Chimaobi Hargrove, Ana Mosser, Barry
Mgr, Lg Cust Sppt & Critical Manager, External Affairs C&I Cust Relationship Mgr Mgr, National Accounts
Baltimore Gas & Electric Company CenterPoint Energy AEP
Facilities Baltimore, MD Houston, TX Huntington, WV
PSE&G Nelson, Lee
Hicksville, NY Clayton, Steve Harris, Claudette Corporate Account Manager
Account Manager Mgr, Business Energy Acct Consumers Energy
Allen, Steve ComEd Management Muskegon, MI
Sr Account Mgr, Large C&I Chicago, IL DTE Energy Corporation
Oncor Detroit, MI Petrilla, Mark
Dallas, TX Cruz, Joe Strategic Acct Exec
Key Account Manager Heimer, Robert Salesforce
Baggett, Symenda Tucson Electric Power Company Mgr, Commercial & Key Accounts
Sr Account Representative Tucson, AZ Austin Energy Powers, Kim
Baltimore Gas & Electric Austin, TX Regional Mgr, Lg Acct Svcs
Davenport, Michael PECO, an Exelon Company
Company Mgr, Large Customer Svcs Henning, Keith Philadelphia, PA
Baltimore, MD Baltimore Gas & Electric Company Account Executive
Baltimore, MD Lincoln Electric System Prendergast, Allen
Barrow, John Lincoln, NE Reg Mgr, Major Acct Svcs
Mgr, C&I Cust Management Donahue, Kimberly PECO, an Exelon Company
CPS Energy Mgr, Business Customer Group Hildebrand, Mike Philadelphia, PA
San Antonio, TX Portland General Electric Company VP, Sales
Portland, OR E Source Sasser, Sandra
Barsamian, Peter Boulder, CO Sr Account Representative
Dir, Strategies & Nat’l Accts Earl, Greg Baltimore Gas & Electric Company
Eversource Energy Mgr, Cust Svcs & Mktg Justice, Art Baltimore, MD
Westwood, MA AEP Ohio Vice President
Gahanna, OH Cinemark Movies Sharpe, Chris
Beaver, Deborah Regional Dir, Large Acct Mgmt
Dir, Bus Dev & Com Proj Mgr Emery, Karen Kiewit, Steven Duke Energy
JEA Dir, Cust Svc & Lg Cust Support Sr Account Mgr, Large C&I Charlotte , NC
Jacksonville, FL Public Service Enterprise Group Oncor
Newark, NJ Temple, TX Shelley, Mark
Bonner, Reggie Customer Svc Mgr
Dir, Customer Operations Fabre, Isabel Kilbourne, Paul AEP Ohio
Oncor Mgr, Lg Cust Sol, N, S & W Reg Customer Relationship Manager Gahanna, OH
Fort Worth, TX ComEd London Hydro
Oakbrook Terrace, IL London, ON Stanley, Karl
Bringhurst, Mark Canada VP, Commercial Operations
Dir, Customer Ops III, Ft Worth Friedland, Steve NIPSCO
Gen Mgr, Major Acct Svcs King, Jennie Merrillville, IN
Region DTE Energy Corporation Dir, Strategic Energy Mgmt & Cust
Oncor Detroit, MI Experience Svcs Taylor, Dirk
Fort Worth, TX Salt River Project Manager
Gehlbach, Brian Phoenix, AZ General Motors
Brown, Rhea Key Account Manager
Dir, Key & Major Accts, C&I Ops CenterPoint Energy Kirlin, Peter Viamontesm, Eliecer
SaskPower Houston, TX Sr Account Manager Gen Mgr, Maj & Gov’l Accts
Regina, SK PECO, an Exelon Company Florida Power & Light Company
Canada Girod, Cody Philadelphia, PA Miami, FL
Campbell, Monika Principal Solution Engineer
Contracts Administrator Salesforce Lange, Nancy Weis, Paul
Baltimore Gas & Electric Company San Francisco, CA Sr Mgr, Major Account Svcs Manager, Business Services
Baltimore, MD NW Natural Louisville Gas & Electric Company
Graves, Vakesia Portland, OR Louisville, KY
Carver, Nathaniel Dir, Bus Strat & Nat’l Accts
Corporate Account Manager Duke Energy Leist, Debbie Wellman, Frank
Consumers Energy Raleigh, NC Dir, Customer Service & Marketing Sr Account Manager
Grand Rapids, MI Louisville Gas & Electric Company PECO, an Exelon Company
Louisville, KY Philadelphia, PA
-48-
Werth, David
Mgr, Sgmnt & Key Account
Management
APS
Phoenix, AZ
Westerfield, Paul
Manager, Major Accts Support
NIPSCO
Merrillville, IN
Williams, Michael
Principal Mgr, Key & Nat Accts, C&I
Segment
Southern California Edison
Santa Ana, CA
Worster, Brenda
Account Mgr, Large C&I
Oncor
Fort Worth, TX
Wyatt, Mark
Board Member
CS Week
Concord, NC
Yelverton, Trey
City Manager
City of Arlington
Arlington, TX
Yunker, Karen
Mgr, Bus & Econ Development
Colorado Springs Utilities
Colorado Springs, CO
Zazzali, Ed
Regional Mgr, Lg Cust Sppt
PSE&G
Springfield, NJ
-49-
ATTENDEES Use of this list for marketing purposes is strictly prohibited
Adams, Lloyd Bratton, Charlie Chandra, Sabyasachi Curtin, Jim
National Vice President Dir, Customer Operations Segment Head Utilities, Principal
SAP America, Inc. Sharyland Utilities LP PwC
New York, NY Dallas, TX North America Houston, TX
Tata Consultancy Services Cutter, Rick
Affonsa, Deborah Britt, Michael Edison, NJ Managing Partner
VP, Customer Services VP, Energy Innovation Center AAC Utility Partners, LLC
Pacific Gas & Electric Southern Company Cheripko, Robert Columbia, SC
Atlanta, GA Managing Director, Customer
Company Dallimore, Norah
San Francisco, CA Broughton, Sandra Operations IT Director, Transition Services
Managing Director, Customer American Electric Power Company Alectra Utilities
Akari, Nasser Columbus, OH Vaughn, ON
Asst VP, Strategy & Corporate Experience Canada
Southern Company Gas Chiles, Mark Daniels-Bolden, Brandy
Development Atlanta, GA Vice President, Regulatory Affairs & Director, Revenue Operations
Washington Gas Sacramento Municipal Utilities
Springfield, VA Brown, Lance Customer Service
Vice Pres, Customer Service Montana-Dakota Utilities District (SMUD)
Anzell, Patrick Smart Energy Water Sacramento, CA
VP, Member Services, Irvine, CA Company
Bismarck, ND DeBonis, Eric
Purchasing & IT Bugher, Daniel SVP, Operations
Great Lakes Energy Cooperative VP, Customer Experience Christie, Kevin Southwest Gas Corporation
Boyne City, MI Vectren Corporation VP, Customer Solutions Las Vegas, NV
Evansville, IN Avista Corporation
Aragon, Michael Spokane, WA Delgado, Sheila
Director, Customer Relations Burke, Brian Assist Dir, Customer Operations
Denver Water Vice President, Customer Service Cianflone, Nancy Dallas Water Utilities
Denver, CO ONE Gas Deputy Commissioner, Bureau of Dallas, TX
Tulsa, OK
Arnold, Todd Customer Services Derstine, Stacy
Board Member Bussey, Phil NYC Department of Environmental VP, Customer Service & Chief
CS Week SVP & Chief Customer Officer
Villa Hills , KY Puget Sound Energy, Inc. (PSE) Protection Customer Officer
Bellevue, WA Flushing, NY APS
Bailey, Henry Phoenix, AZ
Global VP, Utilities Industry Campbell, Shannon Collins, Lisa
Business Development Manager Educational Director Dragoo, Julie
Business Unit AAC Utility Partners, LLC CS Week Director, Revenue Management
SAP America, Inc. Columbia, SC Sherman, TX Kansas City Power & Light
Newtown Square, PA
Cardenas, Christopher Comstock, Juli Company
Bascom, Hannah VP, Customer Services VP, Customer Service Kansas City, MO
Head of Energy Partnerships PPL Electric Utilities Omaha Public Power District
Nest Labs Allentown, PA Omaha, NE Drysdale, Dana
Palo Alto , CA Vice President, Information
Casarez, Richard Conrad, Bryce
Bergen, Jane VP, Fort Worth Customer President & CEO Systems
Dir, Billing Revenue & Controls Hydro Ottawa Limited San Jose Water Company
PSE&G Operations Ottawa, ON San Jose, CA
Newark, NJ Oncor Canada
Fort Worth, TX Cook, Katy Duvall, Robert
Boisvert, Laura Director, Customer Experience VP, Customer Operations
VP, Customer Care Caselli, Marilyn Southern Company Gas
Duke Energy SVP, Customer Operations Strategy Atlanta, GA
St Petersburg, FL Consolidated Edison Co of New Liberty Utilities
Oakville, ON Eichhorn , Daniel
Brahaney-Cain, Jessica York, Inc. Canada VP, Customer Services
VP, Customer Operations New York, NY Crow, Edwin PSEG Long Island
Eversource Energy Managing Partner Melville, NY
Windsor, CT Castillo, Renee AAC Utility Partners, LLC
Sr Dir, Customer Experience Columbia, SC
-50-
Services Cullado, Regina
Salt River Project Customer Service Manager
Tempe, AZ Golden State Water Company
Anaheim, CA
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