Newsletter - November

In the Know with the CEO

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Mission Statement 2

HCA’s Mission Statement:
Above all else, we are
committed to the care and
improvement of human life.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Welcome!

Colleagues,

It is time for our monthly newsletter, please welcome the November
edition. Please take a minute to check out all of the exciting things
happening around our hospital. In this edition, you will find updates
on our construction and facility investment, our employee
engagement, and our patient experience and quality initiatives.

Scott J. Davis, FACHE This was an exciting month for our hospital with our Demo and Donuts
Chief Executive Officer celebration for the new front entry beautification project as well as
our new brand “HCA Houston Healthcare Northwest” unveiling and
new signage installed around the facility. We also celebrated a
great Thanksgiving meal for all the staff, please take the time to thank
the dietary department for all their great work for that meal, it was
delicious!

I hope you all have plans to enjoy this Thanksgiving holiday with friends and loved ones.
It is a great time to reflect on all of our many blessings even though we all have
struggles every day. I am grateful for the love and support of the people that surround
me and the opportunity to work with all of you each day. Thank you for what you do in
making HCA Houston Healthcare Northwest a great place to work and receive care.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 3

Safety & Security

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Parking Garages

We have recently received & are reviewing the pricing quotes to enhance the
safety of the Employee Parking Garage. These upgrades will include the following:
• New, aluminum-barred garage doors at entry & exit (badge access required)
• Full fencing enclosure on the 1st floor
• Two gated walk-thru entrances (badge access required)

*Scheduled for 1st quarter 2020*

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 5

Employee Engagement

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 7

Employee Advisory Group (EAG)

Actions/Initiatives from your EAG:
• Hope Fund Drive – moved us from 8% participation to over 22%!
• Montgomery Heart Walk / AHA activities
• Butterfly Garden
• Recycling opportunities
• T-shirt / themed scrub top celebration days throughout the year
• Enhanced communication for education opportunities
• Improved translation service agreement
• Improved availability of key supplies and resources

Please take a minute to thank for EAG members for all they do in
making our organization better each and every day.

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Employee “Big Board”

***From your feedback - Additional IV pumps are
being installed this week (Nov 25th), please keep
them in the facility (75 brains and 100 modules)***

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Facility Updates

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Front Entrance Beautification Project

The MRI Building has been demolished. This area will soon be converted into
a dedicated parking lot for our patients that are visiting our facility for
diagnostic procedures, pre-surgical preparation, medical records, and
registration & account services.

South Tower Former MRI Building
Front Entrance

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 11

Front Entrance Beautification Project

The demolition of the FM 1960 Strip Center building will be completed by the end
of November. This newly fenced area will become a temporary green space and

a future parking lot. Cali building will be demolished in coming months for our
new helipad and parking lot. Dunkin Donuts & Ace Checks Cashed will remain.

Cali Building Former FM 1960
Strip Center

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 12

New HCA Signage

Our new HCA exterior signage has been successfully installed as of 11/20/2019.
Phase 2 will consist of updating the exterior directional signage, as well as the

interior wayfinding signage to better assist our guests in reaching their
destinations.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 13

Service Line Update

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Breast Center

HCA Houston Healthcare Northwest is excited to announce the movement of our
Breast Center to the 1st floor of the Peakwood Medical Office Building and our
partnership with Solis Mammography.
We are excited for the growth that this new partnership will allow for our Breast
Center service line and the convenience and aesthetics of this new location.
We will continue to invest our efforts in this service line with our patient care
navigators and other resources.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 15

Nursing Update

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Committee Involvement

Nursing Committee Information – 2019

 Staffing Effectiveness Advisory Council
Chairpersons: Janet Mueller @ 346.267.5367
Michael Barreda @ 346.254.5249
Meets every other month on the last Friday @ 8:00 am
By invitation

 Nursing Leadership Advisory Council
Chairperson: Jeff Mills @ 832.509.7119
Meets the 4th Monday of each month @ 1:00 pm

 Nurse Practice Council (Formerly SNAC)
Chairperson: Laura Crockett @ 281.562.2796
Co-Chairperson: Kimberley Cox @ 281.562.2886

Secretary: Colleen Magura
Meets the 2nd Wednesday of each month @ 9:00am

 CUSP: CLABSI & CAUTI
Contact: Joyce Boyd @ 281.562.3159 - MICU
Malou Vasquez @ 281.440.2208 - SICU Manager
Meets the 4th Thursday of each month @ 9:00am

 Code Blue Committee
Chairperson: Rick Orta @ 281.562.3102
Meeting date/time decided monthly

 Nurse Executive Committee
Chairperson: Sharon Ikeler
Committee: ACNO
Directors

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

New Providers

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

October

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 19

Patient Experience

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Patient Experience

Inpatient Emergency Department Ambulatory Services

100 100 100

80 80 80

60 57 60 60 59 57

40 36 46 44 40 30 40 43 32 37 39 34
20 20
32 34 12 13 20 11 11 13 20
0
22 0

0 Q1 '18 Q2 '18 Q3 '18 Q4 '18 Q1'19 Q2'19 Q3'19 Q1 '18 Q2 '18 Q3 '18 Q4 '18 Q1 '19 Q2'19 Q3'19
n=261 n=233 n=209 n=172 n=229 n=186 n=194
Q1 '18 Q2 '18 Q3 '18 Q4 '18 Q1 '19 Q2'19 Q3'19 n=178 n=207 n=172 n=125 n=140 n=102 n=83

n=304 n=312 n=335 n=395 n=386 n =369 n=329 Goal Goal
Goal

Outpatient Test & Treat Inpatient Rehab

100 100 94 99 96 99
80 81
80

60 58 60 53 33
40 47 40
20
20 25
6 10 14 0
09
Q1 '18 Q2 '18 Q3 '18 Q4 '18 Q1 '19 Q2'19 Q3'19
Q1 '18 Q2 '18 Q3 '18 Q4 '18 Q1'19 Q2'19 Q3'19
n=12 n=12 n=11 n=10 n=14 n=12 n=20
n=280 n=176 n=187 n=153 n=159 n=158 n=189

Goal Goal

“While visiting from FL for our grandsons birthday, my wife started feeling very ill.
Ambulance took her here. The staff in ER and on the floor were very caring and taking the
time to help her out during her overnight stay. We wouldn’t hesitate to send anyone here.”

- Google review on Monday, November 11, 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 21

Upcoming Events

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Dates to Remember

Event Date Time Location

Christmas Toy & November 21st – 8AM – 5PM Administration
December 10th 9AM &
Food Drive
Accounting
Donations Benefiting NAM Departments

City of Houston November 28th Downtown Houston
Thanksgiving Day December 7th
December 19th 8AM – 12PM Houston Food Bank
Parade
11AM – 1:30PM Atrium A&B
HCA Houston 11PM – 12:30AM
Healthcare “Care

Like Family”
Volunteer Day

Employee Christmas
Luncheon/Dinner

12 days of giving – All through the month of Dec – Check your inbox and
intranet page for activities each day!!!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 23

“FORE! The Heart Golf Tournament

• Date: October 26, 2019
• Location: High Meadow Ranch in Magnolia
• Participation: golfers incl. Northwest employees, other HCA hospital

employees, community members, etc.
• GREAT News: WE RAISED $18,000!!

We look forward to the 2nd Annual “FORE! The Heart Golf Tournament” in Oct. 2020!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 24

Montgomery County Heart Walk

HCA Houston Healthcare Northwest contributed to the success of this year’s walk by raising $25,117, with 19 teams and 120 registered
walkers! WOW. HCA Houston Healthcare Northwest was the #4 fundraising company this year!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 25

How the Leapfrog
Group Impacts
Healthcare

HCA HOUSTON HEALTHCARE NORTHWEST

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

About the Leapfrog Group

• National non-profit organization
• Advocate for patient safety and quality
• Influence healthcare through transparency
• Consumers can make an informed choice on hospital based

on reported performance

Results of 15 Publicly
the reported

Hospital CMS
Survey measures

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Where are we headed?

HCA Houston Northwest Hospital leaderships mission is to be an “A”

Current opportunities to reach “A”
CMS outcome measures
• Death rate among surgical inpatients

with serious treatable complications
• Postoperative Respiratory Failure rate-

documentation opportunity
• Postoperative PE/DVT Rate- High rate

among orthopedic patients
• Decrease HACs/HAIs
Process measures
– Increase CPOE compliance-

current rate as of July 2019 is
73%
– Increase HCAHPS Scores

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

GOOD CATCH

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Care. Above All Else.

HCA Houston Healthcare Northwest

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.