OZO MALAYSIA HANDBOOK

TEAM MEMBER HANDBOOK - OZO GEORGE TOWN PENANG

Introduction

Pendahuluan

This handbook has been written by people who have been where you are
now and who want to make your transition into our company as smooth
and informative as possible.
Buku panduan ini ditulis oleh seseorang yang telah berada di tempat anda
sekarang dan ingin menjadikan peralihan anda di dalam Syarikat kami
berjalan lancar dan mendapat maklumat sebaik mungkin.

It has been prepared to inform you of the way in which we operate together
to make ONYX Hospitality Group a great place to work. It is broken into
key sections of “Why” which explains our purpose and our plans of today
and the future; “What” articulates all the key information it is essential you
know and understand, “How” highlights the processes and actions you and
the company will take on your career journey.
Ia disediakan untuk memaklumkan kepada anda cara kami beroperasi
untuk bersama-sama menjadikan ONYX Hospitality Group tempat terbaik
untuk bekerja. Ia dibahagikan kepada beberapa bahagian utama iaitu
"Mengapa" dimana menerangkan tujuan dan rancangan kami sekarang
dan di masa hadapan; "Apa" yang mengetengahkan semua maklumat
penting yang perlu anda ketahui dan fahami, "Bagaimana" yang mana
menjelaskan proses dan tindakan yang diambil oleh anda dan Syarikat
sepanjang perjalanan kerjaya anda.

The handbook describes the formal expectations that ONYX Hospitality
Group has of all team members which you agreed to abide by when you
signed your employment contract. As part of your induction you will be
informed of other policies, procedures and practices that will equip you to
perform your role to the best of your ability.
Buku panduan ini menerangkan matlamat rasmi ONYX Hospitality Group
terhadap semua Ahli Pasukan yang telah bersetuju mematuhinya setelah
menandatangani kontrak pekerjaan anda. Sebagai sebahagian daripada
induksi, anda akan dimaklumkan tentang polisi, prosedur dan praktikal lain
yang akan mempersiapkan anda untuk melaksanakan peranan sebaik
mungkin.

When Employment Law changes, the handbook is automatically
considered to have been amended by that change.
Apabila Undang-undang Pekerjaan berubah, buku panduan ini secara
automatik dipinda mengikut perubahan tersebut.

Should any dispute arise as to the correct interpretation between the
English version and the Bahasa Malaysia version, the English version
supersedes and prevails over the Bahasa Malaysia version.
Jika terdapat sebarang percangahan tafsiran antara versi Bahasa Inggeris
dan Bahasa Malaysia, maka versi Bahasa Inggeris akan diguna pakai.

We wish you all the best as you embark on your career journey with ONYX
Hospitality Group. As we provide a positive and nurturing work
environment we anticipate you forging strong relationships with your teams
and delivering the best in class levels of service to our guests.
Kami mengucapkan selamat maju jaya ketika memulakan perjalanan
kerjaya anda di ONYX Hospitality Group. Oleh kerana kami menyediakan
persekitaran tempat kerja yang positif dan sihat, kami beharap anda dapat
menjalinkan pertalian yang ukuh sesama Ahli Pasukan anda dan
memberikan perkhidmatan yang terbaik kepada para tetamu kami.

Content
Kandungan

Who We Are
Siapakah Kami

- Board of Directors
- Lembaga Pengarah
- History
- Sejarah
- Brand Description
- Huraian Jenama
- Vision
- Visi
- Mission
- Misi
- Our Core Values
- Nilai Teras
- Organization Level chart, Employment Types
- Carta Organisasi, Jenis Pekerjaan

How We Take Care of You
Bagaimana Kami Menjaga Anda

Benefit Overview
Gambaran Manfaat

- Team Member Meals
- Makanan Ahli Pasukan
- Laundry and Dry Cleaning
- Dobi dan Cucian Kering
- Private Stay in ONYX Properties
- Penginapan Persendirian di rangkaiaan ONYX
- Friend and Family Stay in ONYX Properties
- Penginapan Keluarga dan Rakan di rangkaiaan ONYX
Best Practice
Amalan Terbaik
- Birthday Leave
- Cuti Hari Lahir
- Sick Leave
- Cuti Sakit
- Discretionary Bonus
- Budi bicara Bonus
- Medical Insurance
- Insurans Perubatan

- Compensation and Benefits - Market Adjustments
- Pampasan dan Faedah – Pelarasan Pasaran
- Career Development
- Pembangunan Kerjaya
- Rewards and Recognition
- Ganjaran dan Pengiktirafan
Internal Communication
Komunikasi Dalaman
- Addressing by the First Name
- Menyapa Menggunakan Nama Pertama
- Open Door Policy
- Amalan Pintu Terbuka
- Morning Briefing
- Taklimat Pagi
- Departmental / Outlet Briefing
- Taklimat Jabatan / Cawangan
- Town Hall Meetings
- Mesyuarat Town Hall
- Team Member Engagement Survey (TMES) & Focus Group Discussions
- Tinjauan Penglibatan Ahli Pasukan (TMES) & Fokus Perbincangaan
- Berkumpulan
Written Communication
Komunikasi Bertulis
- Notice Board / Digital Notice board
- Papan Notis / Papan Notis Digital
- Team Members’ Event Calendar
- Kalendar Aktiviti Ahli Pasukan
Conditions of Employment
Syarat-syarat Ahli Pasukanan
- Definitions
- Definisi
- Basic Employment Conditions
- Syarat-syarat Asas Ahli Pasukanan
- Equal Opportunity
- Peluang Sama Rata
- Employment Application
- Permohonan Ahli Pasukanan
- Compulsory Documents for the Employment Offer
- Dokumen Wajib untuk Tawaran Ahli Pasukanan
- Reference Check
- Semakan Rujukan
- Probationary Period
- Tempoh Percubaan
- Transfer
- Pertukaran

- Calculation of Years of Service
- Pengiraan Tahun Perkhidmatan
- Pre Employment / Annual Physical Examination
- Pra-Ahli Pasukanan/Pemeriksaan Fizikal Tahunan
- Hiring of Close Relatives
- Pengambilan Ahli Pasukan Dari Kalangan Saudara Terdekat
- Retirement
- Persaraan
- Amendment of Work Regulations
- Pindaan Peraturan Ahli Pasukanan
Attendance and Work Schedule
Kehadiran dan Jadual Kerja
- Time Recording
- Rekod Kedatangan
- Punctuality
- Ketepatan Masa
- Rosters
- Jadual
- Normal Working Days and Weekly Holiday
- Hari Kerja Biasa dan Cuti Mingguan
- Normal Working Hours
- Masa Kerja Biasa
- Rest Period / Meal Breaks
- Tempoh Rehat / Waktu Makan
- Absence
- Ketidakhadiran
- Abandonment of Employment
- Pengabaiaan Ahli Pasukanan
Compensation
Pampasan
- Overtime
- Kerja Lebih Masa
- Overtime Pay
- Bayaran Kerja Lebih Masa
- Payment of Salaries
- Bayaran Gaji
- Payment Day
- Hari Pembayaran
- Tax
- Cukai
- Pay Advances
- Bayaran Pendahuluan
- Employee Provident Fund
- Kumpulan Wang Simpanan Pekerja

Employee Benefits Conditions
Syarat Manfaat Ahli Pasukan

- Public Holiday
- Cuti Umum
- Roster / Day Off
- Jadual Kerja / Hari Cuti
Types Of Leave
Jenis Jenis Cuti
- Rules for Leave
- Peraturan Cuti
- Annual Leave
- Cuti Tahunan
- Birthday Leave
- Cuti Hari Lahir
- Sick Leave
- Cuti Sakit
- Maternity Leave
- Cuti Bersalin
- Paternity Leave
- Cuti Isteri Bersalin
- Leave for Training or Knowledge Development
- Cuti Latihan atau Menambah Pengetahuan
- Absence without Leave
- Tidak Hadir Kerja Tanpa Permohonan Cuti
- Frequent Absence
- Kekerapan Tidak Hadir Kerja
- Leave without Pay
- Cuti Tanpa Gaji
- Paid Leave
- Cuti Berbayar
Other Benefits
Faedah-Faedah Lain
- Wellness / Medical Insurance Cards
- Kesihatan / Kad Insurans Perubatan
- Team Members Accommodation / Dormitory Facility
- Penginapan Ahli Pasukan/Kemudahan Asrama
- Property Specific Benefits
- Maafat Khusus Hartanah

What You Need To Know
Apa Yang Anda Perlu Tahu

- ONYX Space
- RUANG ONYX
- Policies and Procedures
- Polisi dan Prosedur

- Orientation
- Orientasi
- Team Member Entrance to the Hotel
- Pintu Masuk Ahli Pasukan ke Hotel
- Video Surveillance
- Pengawasan Video
- Change Rooms
- Bilik Persalinan
- Smoking
- Merokok
- Email or Internet Abuse
- Emel atau Penyalahgunaan Internet
- Telephone Calls / Mobile Phones
- Panggilan Telefon / Telefon Bimbit
- Off-duty Team Members
- Ahli Pasukan Tidak Tugas
- Use of Guest Facilities
- Penggunaan Kemudahan Tetamu
- Contact with Guests
- Hubungan dengan Tetamu
- Property Removal Form / Gate Pass
- Borang Pemindahan Barang / Pas Kebenaran
- Lost Property
- Kehilangan Barang
- Public Statements and Mebeliau Releases
- Kenyataan Awam and Siaran Media
- Internet / Knowledge Hub
- Internet/Institusi Pengetahuan
- Security Check
- Pemeriksaan Keselamatan
- Changes to Personal Particulars
- Perubahan Butiran Peribadi
Codes of Conduct
Tata Kelakuan
- Overview
- Gambaran Keseluruhan
- Professional Responsibility
- Tanggungjawab Profesional
- Confidentiality
- Rahsia
- Conflict of Interest
- Konflik Kepentingan
- Anti-Corruption and Bribery Policy
- Anti-Rasuah dan Polisi Rasuah
- Compliance with the Law
- Pematuhan undang-undang

- Behavior in Public and on Social Mebeliau
- Kelakuan di Tempat Awam dan di Media Sosial
- Gifts and Entertainment
- Hadiah dan Hiburan

The Tough Conversations
Perbincangaan Yang Sukar

Resignation, Termination of Employment Contract, Termination Benefit and Transfer
Perletakan Jawatan, Penamatan Kontrak Perkhidmatan, Faedah Penamatan dan
Pertukaran

- Resignation
- Perletakan Jawatan
- Termination of Employment Contract
- Penamatan Kontrak Ahli Pasukanan
- Termination Benefit
- Faedah Penamatan
- Exit Clearance
- Prosedur Keluar
- Exit Interview
- Pelepasan Berhenti kerja
- Certificate of Service
- Sijil Perkhidmatan
Rules and Regulations
Peraturan dan Undang-Undang
- Discipline and Disciplinary Actions
- Tindakan Disiplin dan Tatatertib
- Rules of Conduct
- Peraturan Kelakuan
- Minor Misconducts
- Salahlaku Kecil
- Major Misconducts
- Salahlaku Berat
- Effectiveness of Disciplinary Management
- Keberkesanan Pengurusan Disiplin
- Formal Disciplinary Procedure - Termination or Dismissal
- Prosedur Tatatertib Formal - Penamatan atau Pemecatan
- Preliminary Investigation
- Siasatan Awal
- Show Cause Letter
- Surat Tunjuk Sebab
- The Domestic Inquiry
- Siasatan Dalaman
- Making the Decision
- Membuat Keputusan

Grievance Handling Procedure
Prosedur Pengendalian Rungutan

- Scope and Meaning of Complaints
- Skop dan Makna Aduan
- Steps and Process
- Langkah dan Proses
- Investigation and Consideration
- Penyiasatan dan Pertimbangan
- Procedure on Complaint Settlement
- Prosedur dan Penyelesaian Aduan
- Protection of Complainant and Person Involved
- Perlindungan Terhadap Pengadu dan Mereka Yang Terlibat
- Appeals
- Rayuan

How We Look
Bagaimana Penampilan kita

General Information
Maklumat Am

- Grooming
- Penampilan
- Name Badge
- Lencana Nama
- Employee Uniforms
- Pakaian Seragam Ahli Pasukan
- Personal Hygiene
- Kebersihan Diri
- Administrative Team Members
- Ahli Pasukan Pentadbiran
- Kitchen and Food & Beverage Team Members
- Ahli Pasukan Dapur dan Makanan & Minuman
- Front of House (Excluding Food & Beverage)
- Ahli Pasukan Barisan Hadapan (Tidak Termasuk Makanan & Minuman)

How We Feel
Bagaimanakah Perasaan Kita

Health and Safety at Work
Kesihatan dan Keselamatan di Tempat Kerja

- Illness at Work
- Sakit di Tempat Kerja
- Accidents, Injuries and Near Misses
- Kemalangan, Kecederaan dan Nyaris Berlaku

- Security Awareness
- Kesedaran Keselamatan
- ONYX Clean
- ONYX Clean



SIAPAKAH
KAMI

ONYX Hospitality Group and is part of ITALTHAI Group, one of Thailand’s leading
conglomerate companies in construction materials, engineering, hospitality, real estate
development, restaurants, and trading, with a combined annual revenue of over 2 Billion
USD.
ONYX Hospitality Group merupakan sebahagian daripada ITALTHAI Group, salah satu
Syarikat konglomerat terkemuka Thailand di dalam bahan pembinaan, kejuruteraan,
hospitaliti, pembangunan hartanah, restoran, dan perdagangan dengan gabungan
pendapatan tahunan lebih daripada 2 Bilion USD.

Amari brand was created and has expanded in Thailand since 1965 and has consistently
been at the forefront of the Thai hospitality industry and has built a reputation for high
standards of customer service.
Jenama Amari telah diwujudkan dan berkembang di Thailand sejak tahun 1965 secara
konsisten serta berada di barisan hadapan dalam industri perhotelan Thailand dan ianya
telah membina reputasi dalam standard perkhidmatan mesra pelanggan yang tinggi.

After several decades of achievement and growth in Thailand, ONYX is poised to become a
leading player in the international hospitality market, with plans to expand our growing Amari,
Shama and OZO portfolio’s across South East Asia, Greater China, and Australia.
Selepas beberapa dekad pencapaian dan pertumbuhan di Thailand, ONYX bersebeliau
untuk menjadi pemain utama dalam pasaran hospitaliti antarabangsa, dengan rancangan
untuk mengembangkan portfolio Amari, Shama dan OZO yang semakin meningkat di seluruh
Asia Tenggara, Greater China dan Australia.

History
Sejarah

1965 - Nipa Lodge
Our very first property opened its doors to the world in 1956, back then, it was the only hotel
in Pattaya!
1965 - Nipa Lodge
Hartanah pertama kami yang membuka pintu kepada dunia pada tahun 1956, pada ketika
itu, ianya adalah satu-satunya hotel di Pattaya!

1975 - Siam Lodge Group of Hotels
As more and more properties joined, the name of the group was formalised to “Siam Lodge
Group of Hotels” in 1975.
1975 - Siam Lodge Group of Hotels
Apabila semakin banyak hartanah menyertainya, nama kumpulan ini telah ditukarkan
kepada "Siam Lodge Group of Hotels" secara rasminya pada tahun 1975.

1992 - Amari Hotels & Resorts
In 1992, the unique name “Amari” was introduced - a name that would become popular and
well-respected in Thailand.
1992 - Amari Hotel & Resorts
Pada tahun 1992, nama "Amari" yang unik telah diperkenalkan - nama yang akan menjadi
popular dan disegani di Thailand.

2010 - ONYX Hospitality Group
In order to respond to market demands and ensure growth and competitiveness, two more
brands were introduced in addition to Amari: Saffron and OZO. The management company
changed its name to ONYX Hospitality Group in order to distinguish between the property
brands and the management company.
2010 - Kumpulan Hospitaliti ONYX
Dalam usaha untuk memenuhi permintaan pasaran dan memastikan pertumbuhan daya
saing, dua lagi jenama telah diperkenalkan sebagai tambahan kepada Amari: Saffron dan
OZO. Syarikat pengurusan menukar namanya kepada ONYX Hospitality Group untuk
membezakan antara jenama hartanah dan Syarikat pengurusan.

ONYX acquired Shama
Shama was acquired by ONYX, becoming ONYX’s unique serviced apartment brand.
ONYX peroleh Shama
Shama diperolehi oleh ONYX, menjadi jenama pangsapuri khidmat yang unik.

2011 - Breeze Spa
Launched as part of ONYX’s strategic growth plan, Breeze is the spa brand designed to put
a bounce in your step and a smile on your face.

2011 - Breeze Spa
Dilancarkan sebagai sebahagian daripada pelan pertumbuhan strategik ONYX, Breeze
adalah jenama spa yang direka untuk menyempurnakan langkah dan senyuman di wajah
anda.

2013 - OZO Brand Launched
First OZO Property opened in Hong Kong, making waves within the mid-market sector.
2013 - Jenama OZO Dilancarkan
OZO hartanah pertama dibuka di Hong Kong, meluaskan sektor pasaran pertengahan.

2019 - Shama Hub brand Launched
First Shama Hub opened in China in 2020 and first Saffron Collection Hotels opened in Hanoi,
Vietnam and Georgetown, Penang, Malaysia
2019 - Jenama Shama Hub Dilancarkan
Hab Shama pertama dibuka di China pada 2020 dan Koleksi Hotel Saffron pertama dibuka
di Hanoi, Vietnam dan Georgetown, Pulau Pinang Malaysia

Brand Description
Huraian Jenama

Saffron Collection / Koleksi Saffron

Brand Description Snapshot
/Huraian Jenama Gambar

Amari Snapshot
Gambar
Brand Description
/Huraian Jenama

OZO

Brand Description Snapshot
/Huraian Jenama Gambar

Shama Snapshot
Gambar
Brand Description
/Huraian Jenama

YOO and YOO2 Snapshot
Gambar
Brand Description
/Huraian Jenama

Koleksi Mosaic Snapshot
Gambar
Brand Description
/Huraian Jenama

Breeze Spa Snapshot
Gambar
Brand Description
/Huraian Jenama

Maai Spa Snapshot
Gambar
Brand Description
/Huraian Jenama

For Brand Logos and Visual Guideline please scan QR code below
** Restrict for corporate email users only.
Untuk Logo Jenama dan Visual Garis Panduan sila imbas kod QR di
bawah
** Dihadkan untuk pengguna e-mel korporat sahaja.

ONYX Hospitality Group
Hospitality Group

Vision
Visi

The best mid sized regional hospitality company in Asia by 2024.
Menjadi hospitaliti terkemuka tahap pertengahan di Asia menjelang 2024.

Mission
Misi

At the very core of hospitality, is humanity. Our desire to provide excellent service that
delights guests, and fills us with a sense of purpose and value.
Teras hospitaliti adalah kemanusiaan. Adalah hasrat kami untuk menyediakan perkhidmatan
terbaik bagi menggembirakan tetamu dan merasakan tujuan dan nilai murni kami.

Every day offers new challenges and learning moments; a human contact is indispensable
for both our staff and our guests. After all, a computer can share information, but it simply
can not replace the debate of face-to-face conversations, the reassurance of a friendly smile,
or the personal gestures that make memorable connections.
Setiap hari adanya cabaran baru dan detik pembelajaran; hubungan kemanusiaan sangat
diperlukan bagi kedua-dua kakitangan dan tetamu. Walaupun komputer boleh berkongsi
maklumat, namun ianya tidak boleh menggantikan perbualan bersemuka, senyuman mesra
yang meyakinkan atau sentuhan tersendiri yang tidak dilupakan.

At ONYX Hospitality from a people perspective we are not into cloning people or limiting
opportunities for our Team Members, rather ONYX encourages people growth and welcomes
individual viewpoints.
Dari sudut perspektif Hospitaliti ONYX yang lain, kami tidak mengklon atau menghadkan
peluang untuk Ahli Pasukan, malahan ONYX menggalakkan perkembangan pekerja dan
mengalu-alukan pandangan setiap individunya.

In keeping with this ideology we see the importance of sharing a common set of values which
ensure that ONYX remains ONYX
Selaras dengan ideologi tersebut, kami dapati adalah penting untuk kita berkongsi nilai yang
sama bagi memastikan ONYX kekal sebagai ONYX.

So read on to find out more:
Oleh itu, teruskanlah membaca untuk keterangan lanjut:

Our Core Values

Nilai-nilai Teras kami

Our Core Values define our belief system, our behaviours and the attitudes that we welcome
in the workplace.
Nilai Teras merupakan kepercayaan kami, tingkah laku kami dan sikap yang sarankan di
tempat kerja.

Regardless of the brand of your property or the role you play in the company, a shared belief
system binds individuals together.
Tanpa mengira jenama atau peranan anda dalam Syarikat, kepercayaan yang dikongsikan
menyatukan ikatan ukhuwah sesama kita.

Today we are a company on the move. We are crafting new brands, expanding across
geographies and redefining our service offerings to position ourselves to become the best
mid-size hospitality provider by 2024.
Kini kami merupakan sebuah Syarikat yang berdaya saing. Kami merangka jenama baru,
merentasi dan memperluaskan sempadan dan mengklasifikasikan perkhidmatan bagi
meletakkan kami sebagai penyedia hospitaliti terbaik bersaiz sederhana menjelang 2024.

To support our progressive outlook, we have six core values which articulate the behaviors
that enable us to function as highly integrated, forward-moving collaborative teams.
Bagi menyokong pandangan progresif ini, kami ada enam nilai teras yang mengetengahkan
tingkah laku bagi membolehkan kita mejadi satu Pasukan yang bersepadu dan berdaya
saing.

Listen, Speak, Share Learn And Grow
Mendengar, Bercakap, Belajar dan Maju jaya
Berkongsi
Do What Is Right
Create An Impact Lakukan Perkara yang
Menwujudkan Impak Betul

Bring Fun to Work Never Give Up
Membawa Keceriaan ke Tidak Berputus Asa
Tempat Kerja

These six values are the core ingredients that make up an ONYX person - who we are and
who we aspire to be. We call this superhero the O-Man and you will see him often in your
daily work life
Enam nilai inilah yang menjadi initipati teras sebagai seorang ONYX – siapakah kita dan
apakah impian kita. Superhero kami dinamakan O-Man dan anda akan sering melihatnya
dalam tugas harian anda.

It is key that your understanding of the core values cannot just occur at an action level.
Memahami nilai-nilai teras ini amatlah penting dan ianya bukanlah sekadar sewaktu anda
membuat sesuatu tindakan semata-mata.

The understanding must occur at a deeper level. In time you will become increasingly aware
of the prevalence of our core values: in our policies, our processes, our documentation and
our celebrations. We trust you will embrace these behaviors with consistency and customise
them to the situations you face during your work life.
Pemahaman hendaklah lebih mendalam lagi. Sehinggalah satu masa anda akan sedar
kelaziman nilai-nilai teras kami: berada dalam dasar kami, proses kami, dokumentasi kami
dan keraian kami. Kami percaya anda akan dapat mengadaptasikan tingkah laku ini secara
konsisten dan menyesuaikannya dengan situasi yang anda hadapi di dalam kerja harian
anda.

Organization Level Chart, Employment Types
Carta Aras Organisasi, Jenis Pekerjaan

We have developed a flat structure within our organization which enables fluid
communication horizontally and vertically’
Skruktur Carta Organisasi di buat sama rata bagi membolehkan aliran komunikasi
secara selari dan berperingkat.

We are a
Kita adalah

- A recognised international brand expanding throughout the Asia Pacific Region.
- Jenama antarabangsa yang diiktiraf dan berkembang di seluruh rantau Asia

Pasifik.
- A workplace that inspires you, challenges you and makes you proud to serve along

with an energetic and service minded team.
- Tempat kerja yang menjadi inspirasi anda, mencabar anda dan membuatkan anda

bangga berkhidmat bersama Pasukan yang berkebolehan dan mempunyai
mentaliti khidmat pelanggan.
- A workplace which provides you the liberty to identify and reach for the career path
you desire both locally and internationally.
- Tempat kerja yang memberikan ruang untuk mengenal pasti kerjaya yang
diimpikan di dalam dan luar negara.
- An HR-centric organisation which is embedded within a strong value culture and
executed with clearly articulated processes.
- Merupakan sebuah organisasi yang mempunyai Induk Sumber Manusia yang
memiliki nilai budaya yang ukuh dengan proses perlaksanakannya yang jelas.

Six-Layer Organization Pengurus Besar
Enam Lapisan Organisasi Pengarah
Pengurus
Jenis Ahli Pasukanan
Penolong Pengurus
Penyelia

Ahli Pasukan

Kontrak Kontrak Kasual Pekerja Pelajar
Terbuka Tetap Penyelia Luar
Penyelia
Penyelia Ahli Penyelia
Pasukan Ahli
Ahli Ahli Pasukan
Pasukan Pasukan



BAGAIMANA
KAMI
MENJAGA
ANDA

Benefit Overview
Keseluruhan Faedah

Team Member Meals
Makanan Ahli Pasukan

The Team Members’ cafeteria is exclusively for employees. All meals are provided for you at
the cafeteria when you are on duty. We strive to provide a comfortable and clean environment
for team members to enjoy their breaks. Team Members are responsible to follow house
rules to keep their Team Members’ cafeteria clean and tidy for the benefit of everyone. Meal
quality is tested daily and rotated as per schedule.
Kafeteria Ahli Pasukan adalah eksklusif untuk Ahli Pasukan. Semua makanan di kafeteria
disediakan untuk anda apabila anda bertugas. Kami berusaha untuk menyediakan
persekitaran yang selesa dan bersih untuk Ahli Pasukan bagi menikmati waktu rehat. Ahli
Pasukan bertanggungjawab mematuhi peraturan dalaman bagi memastikan kafeteria Ahli
Pasukan bersih dan kemas bagi manfaat bersama. Kualiti hidangan diuji setiap hari dan
bertukar mengikut jadual.

All Team Members must be in uniforms when dining in the Team Member Cafeteria.
Semua Ahli Pasukan mestilah berpakaian seragam semasa menjamu selera di Kafeteria Ahli
Pasukan.

Laundry and Dry Cleaning
Dobi dan Cucian Kering

A Laundry facility is provided for hotel uniforms. Dry cleaning of personal work clothing is
available to those Team Members who have this benefit specified in the employment
contract.
Kemudahan dobi sediakan untuk pakaian seragam hotel. Cucian kering untuk pakaian kerja
peribadi disediakan untuk Ahli Pasukan yang berkelayakan seperti yang tercatat dalam
kontrak perkhidmatan Ahli Pasukan.

Private Stay at ONYX Properties
Penginapan Persendirian di Milikan ONYX

All ONYX Hospitality Group Team Members are eligible for special rates and conditions when
staying at Amari, OZO, Shama, Saffron or Mosaic properties at team member’s rate.
Semua Ahli Pasukan Kumpulan Hospitaliti ONYX layak mendapat kadar dan syarat istimewa
apabila menginap di Amari, OZO, Shama, Saffron atau Mosaic pada kadar harga Ahli
Pasukan.

Friends and Family Stay at ONYX Properties
Rakan-rakan dan Keluarga Menginap di Milikan ONYX

Friends and family members of Team Members, irrespective of the job levels, are eligible for
special rates and conditions when staying at all local/foreign brands/properties under ONYX
Hospitality Group.
Rakan-rakan dan keluarga Ahli Pasukan, tanpa mengira taraf perkerjaan, layak
mendapatkan kadar dan syarat khas apabila menginap di semua jenama/ milikan
tempatan/asing di bawah Kumpulan ONYX Hospitality.

Best Practice
Amalan Baik

Birthday Leave
Cuti Hari Lahir

The Team Member will be entitled to have an additional day of leave for Birthday Leave.
Please refer to the ‘Birthday leave’ section of this handbook for additional details.
Pekerja berhak mendapat cuti tambahan untuk Cuti Hari Lahir. Sila rujuk bahagian ‘Cuti Hari
Lahir’ buku panduan ini untuk maklumat lanjut.

Sick Leave
Cuti sakit

Each Team Member will be entitled to of sick leave every year. Please refer to the ‘Sick
Leave’ section of this handbook for additional details.
Setiap Ahli Pasukan berhak mendapat cuti sakit setiap tahun. Sila rujuk bahagian 'Cuti Sakit'
buku panduan ini untuk maklumat lanjut.

Discretionary Bonus
Bonus Budi bicara

Bonus shall be awarded to the Team Member at the sole discretion of the Employer based
on their performance and is not an automatic entitlement. Based on the Team Member’s
performance and meeting of other designated criteria, the Team Member is eligible to
participate in the Employer’s bonus plan. Bonus is based on a percentage of the annual
salary based on the overall financial performance of the Employer, individual performance
and Team Member’s job levels. The terms and conditions of the bonus plan may be changed
at the sole discretion of the Employer.
Bonus akan diberikan kepada Ahli Pasukan mengikut budi bicara Majikan berdasarkan
prestasinya dan ianya bukanlah secara automatik. Ahli Pasukan termasuk dalam rancangan

bonus Majikan berdasarkan prestasinya dan memenuhi kriteria lain yang telah ditetapkan.
Bonus adalah berdasarkan peratusan gaji tahunan tertakluk kepada prestasi kewangan
keseluruhan Majikan, prestasi individu dan tahap Ahli Pasukanan Ahli Pasukan. Terma dan
syarat rancangan bonus boleh berubah mengikut budi bicara Majikan.
A Bonus based on the property balance score card is available to Team Members of Manager
level upward who attain the pre set score card results for each year of trading.
Bonus adalah berdasarkan kad skor seimbang syarikat yang telah sedia ada untuk Ahli
Pasukan bertaraf Pengurus dan ke atas yang mana keputusan awal kad skor tersebut
ditetapkan pada setiap awal tahun sebelum beroperasi.

Medical Insurance
Insuran Perubatan

The Employer shall provide the Team Member with a medical expense benefit. Expenses
incurred will be reimbursed in accordance with the current Surgical and Hospitalisation
Insurance Policy applicable to the company as updated from time to time, provided the Team
Member has joined such scheme.
Majikan akan menyediakan faedah pembiayaan perubatan kepada Ahli Pasukan. Kos yang
dibiayai mengikut kelayakan Polisi Insuran Pembedahan dan Hospital yang dikemaskini dari
masa ke semasa, dengan syarat Ahli Pasukan di dalam skim tersebut.

Compensation and Benefits - Market Adjustments
Pampasan dan Faedah - Penyesuaian Pasaran

Types of Pay Market Adjustments Guidelines
Jenis Bayaran Panduan Penyesuaian Pasaran

Fixed Pay Paying equitably and fairly does not mean paying the same
Bayaran Tetap amount of money to everyone. It means rewarding team
members according to their contribution/performance rather
● Basic Salary than length of service. Market adjustments are differentiated
● Gaji pokok based on individual performance and benchmarked to market
(for relevant benchmark positions per job level). Market
Variable Pay (Allowances, Service adjustments are considered as well as external market trends
Charge, Bonus etc.) (e.g., salary movements), salary survey data, economic data
Bayaran Tidak Tetap (Elaun, Caj (e.g., GDP, inflation rate), ONYX Group governance,
Perkhidmatan, Bonus dll) company business results, and the company’s affordability.
Pembayaran secara adil dan saksama tidak bermaksud
● All allowances membayar jumlah wang yang sama kepada semua. Ianya
● Semua elaun bermaksud memberi penghargaan kepada Ahli Pasukan
● Bonus mengikut sumbangan / prestasi dan bukannya berdasarkan
● Bonus tempoh perkhidmatan mereka. Perbezaan penyesuaian
● Incentives / Commissions pasaran adalah berdasarkan prestasi individu dan penanda
● Insentif / Komisen aras di pasaran (untuk merelevenkan penanda aras bagi
setiap taraf jawatan). Penyesuaian pasaran dianggap
sebagai tren luar pasaran (contoh., perubahan gaji), data
tinjauan gaji, data ekonomi (contoh., KDNK, kadar inflasi),
urus tadbir Kumpulan ONYX, keputusan perniagaan Syarikat
dan kemampuan Syarikat.

Benefits The target positioning for benefits programmes is market
Faedah mebeliaun in the local hospitality industry. A regular review of
benefits programmes (at least once every three years) is
● Medical Insurance needed to ensure external competitiveness, relevance of
● Insuran Perubatan benefits to employee needs, compliance with mandatory
● Leave government legislation, taxation laws, and affordability of the
● Cuti company. In a benefits review, benefits are assessed based
on value for money and meeting of employee needs, i.e., low
cost to the company and high value to employees.
Penentuan sasaran program faedah adalah berdasarkan
pasaran dalam industri perhotelan tempatan. Kajian berkala
mengenai program faedah (sekurang-kurangnya tiga tahun
sekali) diperlukan untuk memastikan daya saing luaran,
manfaat yang relevan bagi keperluan Ahli Pasukan,
pematuhan undang-undang kerajaan, undang-undang
percukaian, dan kemampuan Syarikat. Dalam tinjauan
faedah, ianya di ambil kira berdasarkan nilai kewangan dan
memenuhi keperluan Ahli Pasukan, contoh., kos rendah bagi
Syarikat dan nilai tinggi kepada Ahli Pasukan.

Career Development
Perkembangan Kerjaya

At ONYX, career growth is not only about moving upward, but also about developing one’s
skills, knowledge, keeping oneself updated and performing one’s job with the highest integrity
and positive attitude. The diversity of the Group allows Team Members to create many tracks
within the organization: lateral movements, cross-functional movements, job enrichment and
the ability to up-skill oneself for future challenges. Both the organization and the individual
play a pivotal role in the career planning process. This enables the organizational needs and
individual aspirations to be met on the same platform. You can always access internal job
postings and discuss job advancement, promotion and career pathways with your direct
supervisor.
Di ONYX, perkembangan kerjaya bukanlah sekadar meningkat, tapi ianya tentang
pertingkatkan kemahiran, pengetahuan, membuat pembaharuan dan melaksanakan tugas
dengan integriti dan bersikap positif. Kepelbagaian dalam kumpulan membolehkan Ahli
Pasukan membuat pemilihan dalam organisasi: pertukaran secara lateral, pertukaran
kepada peranan yang berbeza, memperkasakan skop pekerjaan dan kemampuan untuk
mempertingkatkan diri bagi menghadapi cabaran di masa depan. Kedua-dua organisasi dan
individu memainkan peranan penting dalam proses perancangan kerjaya. Ini membolehkan
keperluan organisasi dan aspirasi individu dicapai melalui platform yang sama. Anda boleh
mengakses peluang pekerjaan dan berbincang tentang kemajuan pekerjaan, kenaikan
pangkat dan haluan kerjaya dengan Penyelia anda.

Rewards and Recognition
Ganjaran dan Pengiktirafan

ONYX’s Team Member recognition programme is based on the exemplification of the Core
Values. Depending on the property size, Outstanding ‘Front of House’ and ‘Heart of House’
Team Members are celebrated quarterly as the “Team Member of the Quarter”. At the end

of the year, all properties celebrate the “Team Member of the Year”. Eligibility - All permanent

team members Level 1 to Level 3 who have worked for more than six months at the property.

Program pengiktirafan Ahli Pasukan ONYX adalah dengan meneladani Nilai Teras.
Bergantung pada saiz syarkat, Kecemerlangan Ahli Pasukan ‘Bahagian Hadapan’ dan
‘Bahagian Belakang’ disambut pada setiap suku tahun dfikenali sebagai “Ahli Pasukan
Cemerlang Suku Tahun”. Pada akhir tahun, semua syarkat akan meraikan "Ahli Pasukan

Cemerlang Tahunan". Kelayakannya - Semua Ahli Pasukan yang bekerja tetap Taraf 1

hingga Taraf 3 yang telah bekerja lebih dari enam bulan di syarikat.

Award Procedure Incentive
Anugerah Peraturan Insentif

Team Member of the Month HODs may propose 1-2 Team Name and photo on the
Front of the House Members from respective property’s notice board.
Heart of the House departments, explaining the Nama dan gambar di papan
reasons for their selection on the kenyataan hotel.
Ahli Pasukan Cemerlang Nomination form.
Suku Tahun Ketua Jabatan boleh Certificate signed by GM.
‘Bahagian Hadapan’ mencadangkan 1-2 Ahli Pasukan Sijil ditandatangani oleh
‘Bahagian Belakang’ dari jabatan masing-masing, Pengurus Besar.
menerangkan pemilihannya di
borang Percalonan. Cash/ Gift voucher prize
Tunai/ Hadiah baucar
The Property Management
Committee discusses and
evaluates the nominee at the end
of the voting period with help of
the nomination forms. The
evaluation considers our Core

Values.

Jawatankuasa Pengurusan
Syarikat akan berbincang dan
menilai percalonan menggunakan
borang pencalonan. Penilaian
dipertimbangkan berdasarkan
Nilai Teras kami.

Team Member of the Year The Property Management Feature of Team Member of
Front of the House Committee reviews the current the Year on ONYX Space.
Heart of the House year’s Team Members of the Dipaparkan di kenyataan
month, and their performance depan ONYX Space.
Ahli Pasukan Cemerlang throughout the year.
Tahunan Tahun Jawatankuasa Pengurusan Announcement at property’s
‘Bahagian Hadapan’ syarikat memeriksa Ahli Pasukan Annual Team Member
‘Bahagian Belakang’ Suku tahun dan prestasi mereka Party.
sepanjang tahun. Pengumuman semasa
Majlis Tahunan Ahli
The Executive Committee selects Pasukan.
the Team Member of the Year,
with the final decision made by Name and photo on the
the GM. The winner is announced property’s notice board.
and celebrated at the Team Nama dan gambar di
Member Annual Party. paparkan di papan

Jawatankuasa Eksekutif memilih kenyataan hotel.
Ahli Pasukan Cemerlang
Tahunan, keputusan akhir akan Certificate signed by HR
dibuat oleh Pengurus Besar. and GM. Outstanding Team
Pemenang akan diumumkan dan Member of the Year (OTY)
diraikan di Majlis Ulang Tahun cash / gift voucher.
Ahli Pasukan. Sijil ditandatangani oleh
Sumber Manusia dan
Pengurus Besar.

A one-night stay at an
ONYX property of choice.
Baucar tunai / hadiah
Penginapan satu malam di
tempat pilihan ONYX.

Four additional annual
vacation days
Tambahan empat hari cuti
tahun.

Internal Communications
Komunikasi Dalaman

Addressing by the First Name
Panggilan menggunakan Nama Pertama

To create an environment that promotes our core values and enforces the equal value of
each Team Members contribution to the business, all Team Members will be addressed by
their first name.
Bagi mewujudkan persekitaran yang memaparkan nilai-nilai teras dan membuat
kesaksamaan keatas setiap sumbangan Ahli Pasukan terhadap operasi perniagaan, semua
Ahli Pasukan dipanggil menggunakan nama hadapan mereka.

Open Door Policy
Dasar Pintu Terbuka

We create and encourage an environment which enables business leaders to continuously
engage with all stakeholders. All Team Members have equal opportunity to approach any
members of the leadership without any restrictions or barriers.
Kami mewujudkan dan mendorong persekitaran yang membolehkan pemimpin operasi
sentiasa melibatkan diri dengan semua pihak. Semua Ahli Pasukan mempunyai peluang
yang sama untuk datang menghampiri mana-mana pemimpin tanpa sekatan atau halangan.

Morning Briefing
Taklimat Pagi

This meeting is to be held daily between the respective HOD and the respective departmental
Team Members to discuss the hotel operations.
Perjumpaan ini diadakan setiap hari di antara Ketua Jabatan dan Ahli Pasukan yang mewakili
jabatan masing-masing untuk membincangkan tentang operasi hotel.

Departmental / Outlet Briefing
Taklimat Jabatan / Outlet

This meeting is to be held daily between the respective HOD and the respective departmental
Team Members to discuss the hotel operations. Team Members are to be given the
opportunity to share their views, suggestions and concerns with the HOD.
Perjumpaan ini diadakan setiap hari di antara Ketua Jabatan dan Ahli Pasukan di jabatan
masing-masing untuk membincangkan tentang operasi hotel. Ahli Pasukan diberi peluang
untuk berkongsi pandangan, cadangan dan keprihatinan dengan Ketua Jabatan.

Town Hall Meetings
Perhimpunan di Dewan

Town Hall Meetings are hosted on a quarterly basis and these informative meetings allow
Team Members to be informed about and be involved in recent Company activities, new
initiatives, future plans and management decisions. All relevant departments are to present
their past performance, developing trends and future plans during the Team Member
meeting. The meeting should include activities that bring the ONYX Core Values to life in a
meaningful and memorable manner.
Perhimpunan di Dewan diadakan setiap suku tahun dan perjumpaan yang berinformasi ini
membolehkan Ahli Pasukan mendapat maklumat dan turut serta dalam aktiviti Syarikat yang
terkini, inisiatif baru, rancangan masa depan dan keputusan pihak Pengurusan. Semua
jabatan yang berkaitan akan mempaparkan prestasi lepas, perkembangan tren dan
rancangan seterusnya waktu perjumpaan Ahli Pasukan. Perjumpaan ini termasuk
merealisasikan nilai teras ONYX dengan kaedah bermakna dan tidak dilupakan.

Team Member Engagement Survey (TMES) and Focus Group
Discussions
Tinjauan Penglibatan Ahli Pasukan (TMES) dan Fokus Perbincangan
Berkumpulan

Biannual Focus Group Discussions and follow-up meetings are conducted to make sure a
consultative/collaborative effort is made by both the HOD and respective departmental Team
Members’ in their action planning for “Team Member Engagement Survey” highlighted
issues.

Fokus Perbincangan Berkumpulan Pertengahan Tahun dan susulan mesyuarat diadakan
bagi memastikan rundingan/kolaboratif dilakukan oleh Ketua Jabatan dan Ahli Pasukan
dalam usaha merancang isu yang diajukan semasa "Tinjauan Penglibatan Ahli Pasukan
(TMES)".

Written Communication
Komunikasi Bertulis

Notice Board / Digital Notice board
Papan Kenyataan / Papan Kenyataan Digital

Notice boards placed in team member areas and in the departments provide the Team
Members access to important information and announcements. The Team Member is
responsible for following up and for reading the necessary information posted on the notice
boards. No Team Member is allowed to place or remove any notices from the staff notice
board without the authorization of the hotel’s General Manager or the hotel’s HR personnel.
All notices displayed should be in both the local language and in English.
Papan Kenyataan ditempatkan di kawasan Ahli Pasukan dan di jabatan bagi membolehkan
Ahli Pasukan memperolehi maklumat penting dan pengumuman. Ahli Pasukan
bertanggungjawab mengikuti dan membaca maklumat yang tertera di papan kenyataan. Ahli
Pasukan tidak dibenarkan untuk meletakkan atau mengeluarkan sebarang kenyataan dari
Papan Kenyataan tanpa kebenaran Pengurus Besar hotel atau pihak Sumber Manusia.
Kenyatan yang dipaparkan hendaklah dalam bahasa tempatan dan Bahasa Inggeris.

Team Members’ Event Calendar
Kalendar Kegiatan Ahli Pasukan

The event calendar is sent out annually to all Team Members via email and is also displayed
on the notice board to communicate all events and activities for each month of the calendar
year.
Kalendar kegiatan dihantar setiap tahun kepada semua Ahli Pasukan melalui e-mel dan
dipaparkan di Papan Kenyataan untuk memaklumkan segala acara dan aktiviti bulanan
setiap tahun kalendar.

Conditions of Employment
Syarat Pekerjaan

Definitions
Definisi

“Company” refers to ONYX Hospitality Group and any company where the hotel business is
managed by ONYX Hospitality Group now and in the future.
“The management” or “management” refers to the management committee of the Company,
including its authorised personnel.
“ Team Member” refers to an individual hired by the Company.

"Syarikat" merujuk kepada ONYX Hospitality Group dan mana-mana Syarikat perniagaan
hotel yang diuruskan oleh ONYX Hospitality Group sekarang dan di masa akan datang.
"Pihak Pengurusan" atau "pengurusan" merujuk kepada Jawatankuasa Pengurusan,
termasuk kakitangan yang diberikuasa.
"Ahli Pasukan" merujuk kepada individu yang digajikan oleh Syarikat.

Basic Employment Conditions
Syarat Asas Pekerjaan

Equal Opportunity
Peluang sama-rata

We provide equal employment opportunities to team members and applicants without regard
to race, colour, religion, sex, age, national origin, disability status or any other characteristic
protected by Malaysia law.
Kami memberi peluang pekerjaan sama-rata kepada Ahli Pasukan dan penggunaannya
tanpa mengira bangsa, warna kulit, agama, jantina, umur, negara asal, status kecacatan,
atau unsur lain yang dilindung oleh perundangan Malaysia.

Employment Application
Permohonan Pekerjaan

The employment application is part of the employment contract. If false statements have
been intentionally made in the application, the respective employment may be deemed
invalid, and appropriate disciplinary action may be taken, up to and including dismissal.
Permohonan pekerjaan adalah sebahagian daripada kontrak pekerjaan. Sekiranya
maklumat palsu diberikan dengan sengaja sewaktu permohonan, maka kontrak
perkhidmatan dengan syarikat dianggap tidak sah, dan tindakan disiplin tatatertib yang
bersesuaian akan diambil, termasuk pemecatan jawatan.

Compulsory Documents for the Employment Offer
Dokumen Wajib untuk Tawaran Pekerjaan

It is compulsory that all Team Members provide all required documents as copies for the
personal file within one week of their recruitment. The original criminal check record and files
and medical check up results may become a compulsory clearance documents to be
submitted upon request by the Company. If submission of all required documents are not
made within timeline or if false documents have been intentionally made and submitted, the
respective employment may be deemed invalid, and appropriate disciplinary action may be
taken, up to and including dismissal.
Semua Ahli Pasukan hendaklah menyerahkan salinan dokumen yang dikehendaki untuk
simpanan fail peribadi dalam masa seminggu selepas perlantikan. Rekod dan fail asal
pemeriksaan jenayah dan keputusan pemeriksaan kesihatan merupakan dokumen
pelepasan yang wajib diserahkan jika ianya di minta oleh Syarikat. Sekiranya penyerahan
dokumen tidak dibuat dalam masa yang ditetapkan atau dengan sengaja memberi dokumen
palsu, kontrak perkhidmatan akan terbatal serta merta, dan tindakan disiplin akan diambil,
termasuk pemecatan jawatan.

Reference Check
Pemeriksaan Rujukan

A reference check is part of the employment contract and is conducted during the pre-
recruitment stage. If the reference check result is not positive, the respective employment
may be deemed invalid and the candidate no longer considered for the role with the company.
Pemeriksaan rujukan adalah sebahagian daripada kontrak pekerjaan dan dilakukan semasa
peringkat pra-pengambilan pekerja. Sekiranya pemeriksaan rujukan gagal, maka kontrak
perkhidmatan akan terbatal dan permohonan jawatan calon di syarikat tidak akan
dipertimbangkan.

Probationary Period
Tempoh percubaan

The probationary period will depend on an individual’s employment contract and the country
in which the hotel is trading. The management and Team Member must follow such
employment conditions accordingly. The management reserves the right to extend the period
of probation at its absolute and sole discretion. There will be no automatic confirmation of
employment and in the absence of a communication in writing confirming the Team Member
in the post, the probation period shall be deemed extended for a further period unless the
Team Members is confirmed in writing.
Tempoh percubaan bergantung kepada kontrak pekerjaan setiap individu dan negara di
mana hotel beroperasi. Pihak pengurusan dan Ahli Pasukan hendaklah mematuhi syarat
pekerjaan yang ditetapkan. Pihak pengurusan berhak melanjutkan tempoh percubaan

mengikut budi bicara. Tiada pengesahan jawatan secara automatik dan sekiranya pekerja
tidak menerima surat pengesahan jawatan, tempoh percubaan akan dilanjutkan sehingga
Ahli Pasukan mendapat surat pengesahan jawatan secara bertulis.

Transfer
Pertukaran

Team Members are subjected to transfer to another position or department in the hotel, or to
the Company’s other business partners whether or not it has existed at the time of
commencement of employment.
Anggota Pasukan boleh dipindahkan ke jawatan atau jabatan lain di hotel, atau cawangan
perniagaan walaupun ianya tidak dinyatakan sewaktu permulaan pekerjaan.

In the event of a Team Member being transferred to any other department or company, the
Team Member’s hours of work will vary in accordance with the hours of work of that
department or company; this also applies to the Team Member’s Welfare benefits (except
where an individual agreement has been made that states otherwise).
Sekiranya Anggota Pasukan berpindah ke jabatan atau syarikat lain, waktu kerja bagi
Anggota Pasukan akan berubah mengikut waktu kerja di jabatan atau Syarikat tersebut; ini
termasuklah faedah Anggota Pasukan (kecuali perjanjian individu menyatakan yang
sebaliknya).

Calculation of Years of Service
Pengiraan Tahun Perkhidmatan

The Team Member’s year of service will be calculated from the first day of the probationary
period until the last day of the Team Member’s employment with the Company.
Tahun perkhidmatan berkerja dikira bermula dari hari pertama tempoh percubaan bermula
sehingga hari Ahli Pasukan menamatkan perkhidmatan dengan Syarikat.

In the event of a transfer from one company to another within ONYX Hospitality Group, with
continuity of service, the service period of the Team Member will be calculated only for
Service Award, the other benefits will restart and counted on their first day at the receiving
property.
Dari segi pertukaran dari satu Syarikat ke ke Syarikat yang lain dalam Onyx Hospitality
Group, dengan perkhidmatan yang berterusan, tahun perkhidmatan Ahli Pasukan akan dikira
bagi Anugerah Perkhidmatan, faedah pekerjaan selainnya akan dikira bermula dari hari
pertama bekerja di Syarikat yang ditukarkan.

Pre-Employment / Annual Physical Examination
Pra-Pekerjaan / Pemeriksaan Fizikal Tahunan

The suitability of the employee for employment will be reviewed pre-employment and
periodically by the employer, and the employee will be required to present him or herself

before a medical practitioner to be nominated by the employer prior to the commencement
of employment and annually at the discretion of the employer. All expenses in connection
with the medical examination shall be borne by the Company and in the event that the results
of the medical examination are unsatisfactory to the employer, the employer shall be entitled
to terminate the employee’s employment without further notice.
Kesesuaian pekerja untuk bekerja akan dinilai oleh majikan sebelum bekerja dan secara
berkala, dan pekerja diminta membuat pemeriksaan perubatan di klinik yang telah dilantik
oleh Syarikat sebelum memulakan pekerjaan dan pemeriksaan tahunan adalah mengikut
budi bicara majikan. Semua perbelanjaan bersangkutan dengan pemeriksaan perubatan
ditanggung oleh Syarikat dan sekiranya keputusan pemeriksaan perubatan tidak
memuaskan, majikan berhak untuk menamatkan kontrak pekerjaan tanpa sebarang notis.

Hiring of Close Relatives
Pengambilan Pekerjaan Saudara Terdekat

Normally a close relative of Team Members will not be employed, regardless of the family
names. The definition of “close relatives” refers to persons related through marriage (e.g.
husband, wife and, in specific circumstances, in-laws) birth (e.g. father, mother, children) or
other close partnership (e.g. Team Members living together in a family relationship).
Kebiasaannya pengambilan Ahli Pasukan dari kalangan saudara terdekat tidak dibenarkan,
tanpa mengira nama keluarga. Definisi "saudara terdekat" merujuk kepada orang yang
mempunyai pertalian perkahwinan (contoh, suami, isteri, dalam kedaan tertentu, mertua)
kelahiran (contoh, bapa, ibu, anak-anak) atau berhubung rapat (contoh, Ahli Pasukan yang
tinggal bersama dalam hubungan kekeluargaan).

In the event a Team Member marries a fellow Team Member, the transfer of one of the parties
may be required by the management. Each case will be reviewed individually.
Jika Ahli Pasukan berkahwin dari kalangan rakan sekerja, pihak pengurusan
berkemungkinan menukarkan salah seorang pasangannya. Setiap kes akan dikaji secara
tersendiri.

Retirement
Persaraan

The retirement age of a Team Member is 60 years of age and his or her employment shall
be deemed terminated upon reaching the retirement age.
Umur persaraan Ahli Pasukan adalah pada umur 60 tahun dan kontrak perkhidmatannya
akan tamat setelah mencapai umur persaraan.

A retiring Team Member who wishes to continue his or her service may apply for an
employment extension on a fixed-term basis for one year (subject to a medical examination)
which will be considered on a case-by-case basis by the General Manager/ Area General
Manager/ Vice President and this is solely at the management’s discretion.

Ahli Pasukan bersara yang ingin menyambung perkhidmatannya boleh memohon untuk
menyambung kontrak pekerjaan secara kontrak selama satu tahun (tertakluk kepada
pemeriksaan perubatan) akan dipertimbangkan berdasarkan kes demi kes dan budi bicara
Pengurus Besar / Pengurus Besar Kawasan / Naib Presiden.

Amendment of Working Regulations
Pindaan Peraturan Pekerjaan

The Company may amend the working regulations contained herein, wholly or partially,
whenever it deems necessary. However, corresponding procedures stipulated in the
Malaysia labour law will be complied with.
Apabila perlu, Syarikat boleh meminda peraturan pekerjaan yang terkandung ini,
sepenuhnya atau sebahagian darinya. Walau bagaimanapun, prosedur berkaitan undang-
undang buruh akan diguna pakai.

Attendance and Work Schedule
Kehadiran dan Jadual Kerja

Time Recording
Rekod Kedatangan

All Team Members must personally record their in-out working time (except those who are
officially exempted), utilising the time and attendance system. If a Team Member fails to
punch in or out, the HOD will be required to follow up and to update the record in the time
and attendance system with an attached note of explanation.
Setiap Ahli Pasukan hendaklah merekod kedatangan masuk dan keluar (kecuali mereka
yang diberikan perlepasan), menggunakan sistem rekod kedatangan. Sekiranya Ahli
Pasukan gagal merekodkan kedatangan masuk atau keluar, Ketua Jabatan hendaklah
membuat susulan dan mengemaskini sistem rekod kedatangan serta melampirkan
penjelasannya.

Punctuality
Ketepatan masa

Punctuality is very important, both when a Team Member commences a shift and in observing
meal break times. Please consider fellow Team Members and observe the working hours
while on duty.
Ketepatan masa amat penting, samada ketika Ahli Pasukan memulakan shif dan sewaktu
rehat. Pertimbangkanlah Ahli Pasukan yang lain dan amati waktu bekerja semasa bertugas

Rosters
Jadual Kerja

The hours of work for all Team Members will be displayed on a roster in the Team Members’
department at least 3 days before the commencement of the first shift. Changes for Team
Members within this period may occur only by mutual agreement between the Team Member
and the relevant HOD. Shifts may only be swapped with the prior approval of the Team
Member’s supervisor of HOD.
Waktu kerja untuk semua Ahli Pasukan akan dipaparkan di dalam Jadual Kerja Jabatan
sekurang-kurangnya 3 hari sebelum bermulanya syif pertama. Sebarang perubahan syif Ahli
Pasukan dalam tempoh ini adalah dengan persetujuan bersama antara Ahli Pasukan dan
Ketua Jabatan berkenaan. Syif hanya boleh ditukar dengan persetujuan dari penyelia atau
Ketua Jabatan.

Normal Working Days and Weekly Holiday
Hari Kerja Biasa dan Cuti Minggu

A normal working week for all Team Members is not more than 48 hours per week. However,
the actual working days for each Team Member will be decided and announced in advance
by the relevant Head of Department through the departmental roster.
Setiap Ahli Pasukan bekerja tidak melebihi 48 jam seminggu. Walau bagaimanapun, hari
bekerja yang sebenar akan ditentukan dan diumumkan terlebih dahulu oleh Ketua Jabatan
melalui jadual kerja jabatan.

For shift Team Members, the HOD will decide which day is a working day and which day is
a weekly holiday for each individual Team Member and the working roster will be announced
not later than 3 days in advance.
Bagi Ahli Pasukan yang bekerja mengikut syif, Ketua Jabatan akan menentukan hari bekerja
dan hari cuti setiap Ahli Pasukannya dan jadual kerja akan diumumkan 3 hari lebih awal.

For office Team Members, normal working are from Monday to Friday, and the weekly holiday
are Saturday and Sunday
Bagi Ahli Pasukan yang bekerja di pejabat, waktu kerja biasa adalah dari hari Isnin hingga
Jumaat, dan hari cuti minguuan ialah pada hari Sabtu dan Ahad.

Normal Working Hours
Waktu Kerja Biasa

Team Members are required to work on a rotating shift system whereby their working time
will differ from time to time. The total number of working hours for each Team Member will
not exceed 48 hours per week.
Ahli Pasukan hendaklah bekerja mengikut sistem giliran syif di mana waktu bekerja berubah
dari masa ke semasa. Jumlah waktu bekerja setiap Ahli Pasukan hendaklah tidak melebihi
48 jam seminggu.

Shift shall be amended according to the requirements of each department, and the HOD will
prepare and announce a working roster three days in advance for the department.
Syif akan dipinda mengikut kesesuaian setiap jabatan, dan Ketua Jabatan akan
menyediakan dan mengumumkan jadual kerja jabatannya tiga hari lebih awal.

Rest Period / Meal Breaks
Tempoh Rehat / Waktu Makan

Each HOD plans rest periods for a total of 45 minutes per shift for each Team Members, after
the Team Member has been working continuously for not longer than 5 hours.
Setiap Ketua Jabatan hendaklah merancang waktu rehat iaitu selama 45 minit setiap hari
untuk setiap Ahli Pasukannya, setelah bekerja berterusan tidak lebih dari 5 jam.

The normal rest period for office personnel is from 12:00 to 1:00. The rest period of
Operations Team Members is reflected in their weekly roster.
Kebiasaan waktu rehat untuk pekerja pejabat ialah dari pukul 12:00 hingga 1:00. Waktu rehat
untuk Ahli Pasukan bahagian operasi tertera di dalam jadual kerja mereka.

Absence
Ketidakhadiran

If a Team Member is sick or unable to work, he or she must call his or her supervisor or Head
of Department in their absence. A minimum of 2 hours advance notice is required; sick calls
taken after the commencement of the Team Member’s shift will not be accepted. Failure to
advise absence or lateness may result in disciplinary action.
Sekiranya Ahli Pasukan sakit atau tidak dapat hadir bekerja, mereka mestilah meghubungi
penyelia atau Ketua Jabatan semasa ketidakhadirannya. Notis pemberitahuan awal
minimum 2 jam diperlukan; memaklumkan sakit selepas syif Ahli Pasukan bermula tidak
diterima. Kegagalan memberitahu atau kelewatan boleh dikenakan tindakan disiplin.

Abandonment of Employment
Pengabaian Pekerjaan

An employee absent from work for a continuous period of more than 2 consecutive working
days without the consent of the Company, or without notification to the Company, shall be
deemed to have abandoned his or her employment; provided that where the employee was
unable through no fault of his or her own to notify the Company, he or she shall not be
deemed to have abandoned employment. It shall be the duty of both the company and the
Team Member to make reasonable efforts to contact the other party during the period of any
absence not notified.
Pekerja yang tidak hadir berkerja selama lebih daripada dua hari berturut-turut tanpa
kebenaran terlebih dahulu daripada Syarikat, atau tanpa memaklumkan Syarikat dianggap
telah mengabaikan pekerjaannya; namun ianya menjadi tidak bersalah sekiranya

kegaggalan menghubungi Syarikat bukan disebabkan oleh dirinya, ia tidak dianggap
pengabaiaan pekerjaan. Adalah menjadi kewajipan kedua-dua belah pihak Syarikat dan Ahli
Pasukan berusaha menghubungi antara satu sama lain sepanjang tempoh ketidakhadiran.

Compensation
Pampasan

Overtime

Kerja Lebih Masa

In the event the nature of work requires continuity or during emergencies, or its stoppage
may cause damage to work, Team Members may be required to work overtime to a maximum
of 104 hours per month.
Semasa memerlukan kerja untuk diteruskan atau waktu kecemasan atau menghentikan kerja
boleh mendatangkan kerosakkan, Ahli Pasukan boleh diperlukan untuk bekerja lebih masa
hingga maksimum 104 jam sebulan.

Team Members who eligible for overtime pay or pay for holiday work only where such work
has been previously requested by the HOD and approved in writing by the hotel’s General
Manager. If such work has not been approved, the Company will not pay for such overtime.
Ahli Pasukan yang layak menerima bayaran kerja lebih masa atau bayaran hari cuti jika
permohonan dibuat terlebih dahulu oleh Ketua Jabatan dan telah mendapat kelulusan
bertulis dari Pengurus Besar. Syarikat tidak akan membuat bayaran di atas kerja lebih masa
yang dilakukan tanpa mendapat kelulusan.

Eligibility – under the scope of Employment Act 1957
Kelayakan - di bawah skop Akta Pekerjaan 1957

Overtime Pay
Bayaran Kerja Lebih Masa

On a normal working day when a Team Member who eligible to performs work over the
normal working hours, the Team Member is entitled to overtime pay of not less than 1.5 times
the hourly wage on a working day for each hour of overtime.
Jika Ahli Pasukan yang layak membuat kerja lebih masa pada hari kerja biasa, Ahli Pasukan
akan dibayar pada kadar tidak kurang dari 1.5 kali sejam untuk setiap kerja lebih masa.

Where a Team Member who eligible to performs work on a compulsory gazetted public
holiday, he or she entitled to holiday overtime pay at 3 times the hourly wage for each hour
of work.

Jika Ahli Pasukan yang layak membuat kerja lebih masa pada hari cuti umum wajib
diwartakan, berhak dibayar pada kadar kerja lebih masa 3.0 kali sejam untuk setiap kerja
lebih masa.

Payment of Salaries
Pembayaran Gaji

All Team Members are paid monthly. The monthly pay comprises a salary and any applicable
allowances and variable pay that is inclusive of payment for all leave granted by the
Company.
Gaji Ahli Pasukan dibayar secara bulanan. Gaji bulanan terdiri daripada gaji dan elaun yang
berkaitan serta bayaran lain yang merangkumi pembayaran untuk semua cuti yang
dibenarkan oleh Syarikat.

Payment Day
Hari Pembayaran

Dates of payment of salary, allowances and overtime pay are on the last day of the month
worked. Should a pay day fall on a bank holiday, payment will be made one business day
earlier. The above payments will be made through each Team Member’s bank account as
instructed by the Team Member.
Tarikh pembayaran gaji, elaun dan kerja lebih masa akan dibayar pada hari terakhir setiap
bulan. Jika hari bayaran jatuh pada hari cuti, maka bayaran akan dibayar sehari awal dari
tarikh pembayaran. Kesemua pembayaran akan dibayar ke dalam akaun bank setiap Ahli
Pasukan seperti yang diarahkan oleh Syarikat.

Tax
Cukai

Unless otherwise stated in the Employment Contract all Team Members are legally
responsible to bear their tax. The Company will deduct each Team Member’s applicable tax
from the payroll at the end of the month for remittance to the Inland Revenue Board, as
required by law.
Setiap Ahli Pasukan tertakluk kepada pembayaran cukai pendapatan kecuali dinyatakan
sebaliknya dalam Kontrak Pekerjaan. Pihak Syarikat akan membayar cukai dari gaji Ahli
Pasukan pada akhir setiap bulan untuk dibayar kepada Lembaga Hasil Dalam Negeri seperti
yang tertakluk dalam undang-undang.

As each Team Member may not have the same amount of income every month and there
are possible changes in tax-related personal data during the year, the Finance and
Accounting department may have to adjust Team Members’ tax according to the Department
of Inland Revenue tax schedule.

Setiap Ahli Pasukan mempunyai jumlah pendapatan yang bebeza dan ada kemungkinan
berlaku perubahan cukai mengikut perubahan data peribadi tahunan, Jabatan Kewangan
dan Perakaunan akan mengubah cukai Anggota Pasukan mengikut jadual cukai Jabatan
Hasil Dalam Negeri.

Pay Advances
Bayaran Pendahuluan

Please note that under no circumstances will a Team Member be entitled to receive wage or
salary payments in advance of hours worked.
Untuk makluman bahawa Ahli Pasukan tidak layak untuk menerima gaji atau pembayaran
gaji lebih awal untuk setiap waktu kerjanya.

Employee Provident Fund
Kumpulan Wang Simpanan Pekerja

Contribution to Employees Provident fund by the employer will be in accordance to the
Malaysia Employee Provident Fund Act 1991.
Caruman Kumpulan Wang Simpanan Pekerja oleh majikan adalah mengikut Akta Kumpulan
Wang Simpanan Pekerja Malaysia 1991.

Employee Benefits Conditions
Syarat Manfaat Pekerja

Public Holiday
Cuti Umum

Team Members are entitled to public holiday each year with full pay. The Company may
request a Team Member to postpone his or her holiday if necessary.
Ahli Pasukan layak mendapat cuti umum setiap tahun dengan gaji penuh. Pihak Syarikat
boleh meminta Ahli Pasukan untuk menangguhkan cuti mereka sekiranya perlu.

The Company will announce within December of the prior year on which days the statutory
holidays will fall.
Pihak Syarikat akan mengumumkan cuti umum dalam bulan Disember terlebih dahulu
sebelum jatuhnya cuti umum tersebut.

A public holiday which falls on a rest day will be celebrated on the following day. Each Head
of Department will plan in advance for the Team Members who work on a shift basis, to
compensate other days for their holidays, in order that the normal operations of the Company
will not be interrupted. If such a holiday is not granted, such Team Members will be allowed

a holiday with full remuneration on or before 31 December or be paid at a rate which is 2 x
the usual rate.
Cuti umum yang jatuh pada cuti rehat akan diganti pada hari berikutnya. Ketua Jabatan akan
merancang terlebih dahulu untuk Ahli Pasukan yang bekerja syif, dan menggantikan hari cuti
umum tersebut ke hari yang bersesuaian supaya ianya tidak menganggu kelancaran operasi
Syarikat. Sekiranya cuti umum tersebut tidak diluluskan, Ahli Pasukan boleh dibayar penuh
atau dibenarkan mengambil cuti pada atau sebelum 31 Disember atau dibayar pada kadar
yang 2x kadar biasa.

Roster / Day-Off
Jadual Kerja / Hari Cuti

For shift Team Members, the HOD will decide which day is a working day and which day is
a weekly holiday for each individual Team Member and the working roster will be announced
not later than three days in advance.
Bagi Ahli Pasukan yang bekerja mengikut syif, Ketua jabatan akan menentukan hari bekerja
dan hari cuti mingguan untuk setiap Ahli Pasukan dan jadual kerja akan diumumkan tiga hari
lebih awal.

The Company may, when necessary, ask a Team Member not to use his or her weekly
holiday but to accumulate it for a period not longer than four consecutive weeks.
Pihak Syarikat boleh meminta Ahli Pasukan untuk tidak menggunakan hari cuti mingguannya
tapi dikumpulkan bagi tempoh tidak melebihi empat minggu berturut-turut.

Types of Leave
Jenis-jenis Cuti

Rules for Leave
Peraturan Cuti

A Team Member who wishes to take leave must fill in the “Request for Leave” form and
submit it in advance. Leave can be taken only after the HOD has signed the approval. This
may be by means of Human Resources Information System or a manual leave card.
Ahli Pasukan yang ingin bercuti hendaklah mengisi borang "Permohonan Cuti" dan
mengemukakannya lebih awal. Cuti hanya boleh diambil setelah ditandatangani
kelulusannya oleh Ketua Jabatan. Ini mungkin melalui Sistem Maklumat Sumber Manusia
atau Kad Cuti Manual.

In the event where an advance request is not possible, the Team Member is expected to
inform his or her HOD as soon as possible, but a minimum of 12 hours advance notice is
required before a Team Member normally has to report to work. A Request for Leave must
be submitted to his or her superior as soon as he or she returns to work.

Sekiranya permohonan awal tidak dapat dibuat, Ahli Pasukan hendaklah memberitahu Ketua
Jabatan dengan kadar segera, iaitu awal 12 jam sebelum waktu kerja Ahli Pasukan bermula.
Borang Permohonan Cuti hendaklah diserahkan dengan segera kepada penyelianya setelah
Ahli Pasukan kembali bekerja.

An unapproved or unauthorised leave is considered as absence without leave, in which case
the Team Member is not eligible to be paid for that day and it may lead to disciplinary action.
Cuti yang tidak diluluskan dianggap sebagai tidak hadir bekerja di mana Ahli Pasukan tidak
akan dibayar pada hari tersebut dan boleh menyebabkan tindakan disiplin diambil.

Reporting false information to a superior to enable approval for leave is considered serious
misconduct.
Melaporkan maklumat palsu kepada penyelia untuk mendapat kelulusan cuti merupakan
salah laku berat.

If an employee has resigned and is now in their advance notice period, the resigning Team
Member has to perform his or her duties as usual. Annual leave is not to be taken during the
notice period without the specific approval of the accrued. Earned leave for the current year
shall be paid in the last month payroll.
Sekiranya seorang pekerja telah memberi notis berhenti dan dalam tempoh notis, Ahli
Pasukan perlu menjalankan tugasnya seperti biasa. Cuti tahunan tidak boleh diambil dalam
tempoh notis tanpa persetujuan cuti terakru. Cuti yang diperoleh untuk tahun semasa
hendaklah dibayar pada gaji bulan terakhir.

Annual Leave
Cuti Tahun

The calculation of annual leave follows the calendar year and is on a pro rata basis from the
second calendar year. At the end of the first year of employment, the Team Members qualifies
for proportionate leave as follows, to be taken in the following year.
Pengiraan cuti tahunan adalah mengikuti tahun kalendar dan dikira secara pro rata daripada
tahun kalendar kedua. Pada akhir tahun pertama pekerjaan, Ahli Pasukan layak mendapat
cuti berkadar seperti berikut, yang akan diambil pada tahun berikutnya.

Job Level 6 5 4 3 2 1

Tahap 20 18 16 12 10 8
Pekerjaan days days days days days days
hari hari hari hari hari hari
Less than 2 years 22 20 18 14 12 12
days days days days days days
Kurang dari 2 hari hari hari hari hari hari
tahun
26 24 22 18 16 16
More than 2 days days days days days day
years but less hari hari hari hari hari hari
than 5 years
Lebih dari 2
tahun tetapi
kurang dari 5
tahun

5 years and
above

5 tahun ke atas

A Team member may be assigned to select his or her holiday schedule or he or she can
propose an advance holiday schedule where a Team Member will be permitted to take at
least seven days of his or her accrued annual leave on a consecutive basis, for the HOD’s
approval. Approval of the HOD will be in a way that the normal operations of the Company
are not interrupted.
Bagi kelulusan Ketua Jabatan, setiap Ahli Pasukan boleh memilih jadual cuti atau memohon
cuti lebih awal di mana Ahli Pasukan dibenarkan mengambil sekurang-kurangnya tujuh hari
cuti tahunannya yang terakru secara berturut-turut. Kelulusan cuti diberikan dengan syarat
ianya tidak mengganggu perjalanan operasi Syarikat.

A Team Member whose employment was terminated due to Section 13(2) of the Employment
Act 1955 will not be eligible to cash compensation for accumulated annual leave.
Ahli Pasukan yang pekerjaannya diberhentikan kerana Seksyen 13 (2) Akta Kerja 1955 tidak
akan layak mendapat pampasan tunai untuk cuti tahunan yang terkumpul.

A Team Member is eligible for an “advance annual leave quota request” from the Head of
Department when the requested annual leave period falls during a low occupancy period of
the hotel’s operations.
Ahli Pasukan layak memohon “kuota cuti tahunan awal" daripada Ketua Jabatan, apabila
waktu cuti tahunan yang dipohon ketika operasi penghunian bilik hotel rendah.

Birthday Leave
Cuti Hari Lahir

The Team Member will be entitled to have an additional day of leave for birthday leave. If the
birthday falls on a non-working day, including Saturday, Sunday, any other day of the week
or a public holiday, the birthday leave must be taken on the next working day only. Birthday
leave cannot be encashed if it is not utilised for any reason.

Setiap Ahli Pasukan layak mendapat cuti tambahan untuk cuti hari lahir. Jika hari lahir jatuh
pada hari tidak bekerja, termasuk hari Sabtu, Ahad, hari-hari lain dalam minggu tersebut atau
cuti umum, cuti hari lahir mesti diambil pada hari berikutnya sahaja. Cuti hari lahir tidak boleh
diganti jika ianya tidak diambil tanpa apa jua alasan.

Sick Leave
Cuti sakit

Sick leave entitlement is subject to rules laid down by the Government, which may vary from
time to time. The entitlement of paid sick leave as follows:
Cuti sakit tertakluk pada peraturan yang ditetapkan oleh Kerajaan, ia berkemungkinan
berbeza dari masa ke semasa. Kelayakan cuti sakit berbayar seperti berikut:

Job Level 6-5 4-1
Tahap Pekerjaan
16 14
Less than 2 years Days / hari Days / hari
Kurang dari 2 tahun 20 18
Days / hari Days / hari
More than 2 years but less than 5
years Lebih dari 2 tahun tetapi 24 22
kurang dari 5 tahun Days / hari Days / hari

5 years and above
5 tahun ke atas

Should a Team Member become so ill that he or she cannot continue to work, he or she must
seek approval from his or her Department head to go home for rest or to seek medical
treatment. Upon returning to work, the Team Member has to immediately submit his or her
request for leave to his or her Department Head.
Sekiranya Ahi Pasukan jatuh sakit dan tidak boleh meneruskan tugasannya, mereka
hendaklah mendapatkan kebenaran Ketua Jabatan untuk pulang berehat atau mendapatkan
rawatan perubatan. Setelah kembali bekerja, Ahli Pasukan hendaklah segera menghantar
borang permohonan cuti kepada Ketua Jabatannya.

A Team Member taking 3 or more days of sick leave must submit a doctor’s certificate from
panel clinic or Hospital to the superior or Human Resources Department. However, in the
event of insufficient evidence to prove their illness, the leave taken will become absence
without leave and the relevant disciplinary action this Team Member handbook will apply.
Ahli Pasukan yang mengambil cuti sakit lebih dari 3 hari hendaklah menunjukkan sijil cuti
sakit dari klinik panel atau hospital. Jika bukti sakit tidak diperolehi, pekerja dianggap tidak
hadir kerja dan tindakan disiplin akan diambil mengikut Buku Panduan Ahli Pasukan.