RAC-PACU-CRE-SERVICING NC III

COMPETENCY-BASED
CURRICULUM

Sector :

HEATING, VENTILATION, AIR CONDITIONING AND REFRIGERATION
(HVAC/R)

Qualification :

RAC SERVICING (PACU/CRE) NC III

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro Manila

TABLE OF CONTENTS

Page

A. Course Design 1-7

B. Modules of Instruction 8-133

 BASIC COMPETENCIES .......................................................................... 8
o Lead workplace communication ..................................................... 9-12
o Lead small team ............................................................................ 13-17
o Developing and practicing negotiation skills ................................. 18-21
o Identifying/determining fundamental cause of problem ................. 22-25
o Using mathematical concepts and techniques .............................. 26-29
o Using relevant technologies .......................................................... 30-33

 COMMON COMPETENCIES .................................................................. 34
o Preparing materials and tools …………………… .......................... 35-38
o Observing procedures, specifications and manuals of
instructions .................................................................................... 39-42
o Performing mensuration and calculations...................................... 44-48
o Performing basic benchwork ......................................................... 49-57
o Performing basic electrical works .................................................. 58-63
o Maintaining tools and equipment ................................................... 64-66
o Performing housekeeping and safety practices ............................. 67-73
o Documenting work accomplished .................................................. 74-76

 CORE COMPETENCIES......................................................................... 77
o Installing package-type air-conditioning unit (PACU)..................... 78-85
o Installing commercial refrigeration equipment (CRE) .................... 86-94
o Servicing and maintaining PACU ................................................ 95-102
o Servicing and maintaining CRE ................................................. 103-109
o Troubleshoot and repair PACU ................................................. 110-116
o Troubleshooting and repair CRE ............................................... 117-123
o Perform start-up, test and commissioning for PACU ................. 124-128
o Perform start-up, test and commissioning CRE......................... 129-133

COURSE DESIGN

COURSE TITLE : PACU/CRE NC III

NOMINAL DURATION : 226 Hours

COURSE DESCRIPTION :

This course is designed to enhance the knowledge, desirable attitudes and skills of
RAC Services in accordance with industry standards. It covers specialized competencies
such as; Install service and maintain, troubleshoot, repair and as well as to perform start-
up, test and commissioning of air-conditioning and refrigeration units in commercial
environment / establishments other than centralized air-conditioning and industrial
refrigeration systems.

ENTRY REQUIREMENTS:

Student/trainee must posses any of the following qualifications;

 Good moral character
 Can communicate in oral and written
 Physically and mentally fit
 Can perform basic mathematical computation

CBC RAC Servicing (PACU/CRE) NC III -1-

COURSE STRUCTURE:

BASIC COMPETENCIES

18 hours

UNIT OF MODULE TITLE LEARNING OUTCOMES NOMINAL
COMPETENCY DURATION
1.1 Leading  Communicate information
1. Lead workplace workplace about workplace processes 2 Hours
communication communication
 Lead workplace discussions 4 Hours
2. Lead small 2.1 Lead small  Identify and communicate
teams teams 2 hours
issues arising in the workplace 4 hours
3. Develop and 3.1 Develop and  Provide team leadership
practice practice  Assign responsibilities among 2 hours
negotiation negotiation
skills skills members 4 hours
 Set performance expectation
4. Solve problems 4.1 Identifying/
related to work determining for team members
activities fundamental  Supervise team performance
cause of  Plan negotiations
5. Use problem  Participate in negotiations
mathematical
concepts and 5.1 Using  Explain the analytical
techniques mathematical techniques
concepts and
6. Use relevant techniques  Identify the problem
technologies  Determine the possible
6.1 Using relevant
technologies cause/s of the problem
 Identify mathematical tools and

techniques to solve problems
 Apply mathematical

procedure/solution
 Analyze results
 Study/ select appropriate

technology
 Apply relevant technology
 Maintain / enhance relevant

technology

CBC RAC Servicing (PACU/CRE) NC III -2-

COMMON COMPETENCIES

28 hours

UNIT OF MODULE TITLE LEARNING OUTCOMES NOMINAL
COMPETENCY DURATION
1.1 Preparing 1.1.1 Identify materials and
1. Prepare materials and tools 4 hours
materials and tools 4 hours
tools 1.1.2 Request materials and
2.1 Observing tools 2 hours
2. Observe 4 hours
procedures, 1.1.3 Inspect and receive
procedures, specifications materials and tools 4 hours
specifications and manuals of
and manuals of instructions 2.1.1 Identify and access
instructions specifications and
3.1 Performing manuals
3. Perform mensuration
mensuration and calculation 2.1.2 Interpret manuals
and calculation 2.1.3 Apply information in
4.1 Performing
4. Perform basic basic manuals
benchwork benchwork 2.1.4 Store manuals
3.1.1 Select measuring
5. Perform basic 5.1 Performing
electrical works basic electrical instruments
works 3.1.2 Carry-out measurements

and calculations
4.1.1 Prepare materials, tools

and equipment for layout
4.1.2 Layout features in

workpiece
4.1.3 Cut sheets, plates and

bars
4.1.4 Smooth sheets, plates and

bars
4.1.5 Drill holes in sheets,

plates and bars
4.1.6 Bore holes in plates and

bars
4.1.7 Bend sheets, plates and

bars
4.1.8 Join sheets, plates and

bars
5.1.1 Measure and analyze

circuit and load resistance
in electrical system
5.1.2 Measure and analyze
voltage in electrical
system
5.1.3 Measure and analyze
current in electrical system
5.1.4 Test simple electrical
components and
connections
5.1.5 Repair minor electrical
system troubles

CBC RAC Servicing (PACU/CRE) NC III -3-

UNIT OF MODULE TITLE LEARNING OUTCOMES NOMINAL
COMPETENCY DURATION
6.1 Maintaining 6.1.1 Check the conditions of
6. Maintain tools tools and tools and equipment 4 hours
and equipment equipment 4 hours
6.1.2 Perform basic preventive
7. Perform 7.1 Performing maintenance 2 hours
housekeeping housekeeping
and safety and safety 6.1.3 Store tools and equipment
practices practices 7.1.1 Sort materials, tools and

8. Document work 8.1 Documenting equipment

accomplished work 7.1.2 Clean workplace area,

materials, tools and
equipment

7.1.3 Systematize dispensing and

retrieval of materials, tools
and equipment

7.1.4 Identify and minimize/
eliminate hazards

7.1.5 Respond and record
accidents

7.1.6 Follow basic securities
8.1.1 Identify forms and data
8.1.2 Prepare reports

accomplished

CORE COMPETENCIES

180 hours

UNIT OF MODULE TITLE LEARNING OUTCOMES NOMINAL
COMPETENCY DURATION
1.1 Installing 1.1.1 Survey site for installation
1. Install Package Package type 1.1.2 Install PACU piping 20 hours
type Air- Air-
conditioning conditioning systems 20 hours
Unit ( PACU) Unit ( PACU) 1.1.3 Install PACU electrical
30 hours
2. Install 2.1 Installing systems
Commercial Commercial 1.1.4 Install indoor and outdoor
Refrigeration Refrigeration
Equipment Equipment unit and accessories
(CRE ) (CRE) 2.1.1 Survey site for installation
2.1.2 Install CRE piping
3. Service and 3.1 Servicing and
Maintain Maintaining systems
Package-type Package-type 2.1.3 Install CRE electrical
Air- Air-
Conditioning Conditioning systems
Unit (PACU) Unit (PACU 2.1.4 Install indoor and outdoor

unit and accessories
3.1.1 Prepare for maintenance

activities
3.1.2 Check and adjust air-

conditioning accessories,
controls and operating
conditions
3.1.3 Maintain lubrication
system in PACU
3.1.4 Maintain refrigeration

CBC RAC Servicing (PACU/CRE) NC III -4-

UNIT OF MODULE TITLE LEARNING OUTCOMES NOMINAL
COMPETENCY DURATION
system in PACU
4. Service and 20 hours
Maintain CRE 3.1.5 Maintain air distribution
20 hours
5.Troubleshoot system in PACU
and repair PACU 20 hours
4.1 Servicing and 4.1.1 Prepare for maintenance
6.Troubleshoot 30 hours
and repair CRE Maintaining activities 20 hours

7.Perform start- up CRE 4.1.2 Check and adjust
test and
commissioning refrigeration accessories,
for PACU
controls and operating
8.Perform start-up
test and conditions
commissioning
CRE 4.1.3 Maintain lubrication

system in CRE

4.1.4 Maintain refrigeration

system in CRE

4.1.5 Maintain air distribution

system in CRE

5.1 .Troubleshooti 5.1.1 Plan and prepare for

ng and troubleshooting and

repairing repair

PACU 5.1.2 Identify and repair

faults/problems

5.1.3 Perform refrigerant

recovery/ recycling and

retrofitting on air

conditioning systems

5.1.4 Test run air-conditioning

unit

6.1 Troubleshooting 6.1.1 Plan and prepare for

and repairing troubleshooting and

CRE repair

6.1.2 Identify and repair

faults/problems

6.1.3 Perform refrigerant

recovery/ recycling and

retrofitting on commercial

refrigeration systems

6.1.4 Test run CRE

7.1 Performing 7.1.1 Prepare for pre-start-up,
start- up test test and commissioning
and for PACU
commissioning
for PACU 7.1.2 Conduct pre-start-up,
testing and
8.1 Performing commissioning for PACU
start-up test
and 8.1.1 Prepare for pre-start-up,
commissioning test and commissioning
CRE for CRE

8.1.2 Conduct pre-start-up,
testing and
commissioning for CRE

CBC RAC Servicing (PACU/CRE) NC III -5-

ASSESSMENT METHODS:

 Written examination
 Demonstration of practical skills
 Direct observation
 Interview

COURSE DELIVERY:

 Modular
 Demonstration
 Lecture
 Discussion
 Dual training
 Distance learning

RESOURCES:

TOOLS  Flaring tool  Refrigeration Ratchet
 Tube cutters  File
 Push and Pull Rule  Vernier caliper  Ball pen hammer
 Meter stick  Adjustable wrench  Pipe wrench
 Spirit level/water level  Open end wrench  Allen wrench
 Screw driver  Multi-tester  Door strip heater
 Pliers  Clamp ammeter  Room thermometer
 Wrench Box  Megger tester  System analyzer
 Screw driver  Leak detector  Digital thermometer
 Crimping tools  Defrost heater
 Bending tool
 Swaging tool

EQUIPMENT

 Masonry drill  Oxy-Acetylene welding  Overload protector

 Package type air- outfit  Package type A/C unit

conditioner  Evaporator fan  Arc welding machine

 Motor compressor Defective airswing motor  Recovery/recycling

 Fan motor  Good condition airswing machine

 High Pressure water motors  Commercial

 Refrigerator units  Refrigerator and air- Refrigeration units

 Vacuum pump conditioning unit with  Condenser fan motorand

 Evaporator fan and motor leak piping motor

CBC RAC Servicing (PACU/CRE) NC III -6-

MATERIALS

 Form Report  Nitrogen gas  Pull-push switch

 Blueprint  Personal protective  Thermostant

 Manufacturer’s manual equipment  Refrigerator switch

 Sealant  Tubes (Copper steel,  Good condition

 Condensate drain Aluminum relevant to electrical controls

 Electrical wire required activity task.  Switch pull-push/rotary

 Circuit breaker/safety  Filler rolls (Bronze , Steel,  Defective capacitators

switch Aluminum Relevant to  Terminal connector

 Wiring diagrams required activity/ task (female)

 Courseware (Learning  Fluxes (Borax, Aluminum  Defective defrost heater

elements and Manuals) and Silver)  Good condition defrost

 Switch Selector  Fittings heater

 Capacitor  Nitrogen regulator  Filter

 Current Relay  Googles  Borax

 Philippine Electrical Code  High pressure  Filter drier

 Electrical tape  washer  Tapelone tape

 Air filters  Strike lighter  Copper elbow 5/8” OD

 Requisition slip  Defective electrical  Copper elbow ½” OD

 Oil controls  Copper onion 5/8 OD

 Grease  Potential Relays  Copper onion ½” OD

 Rags  Silver rod  Copper elbow 3/8” OD

 Soap  Silver flux  Copper elbow 5/16” OD

 Refrigerant 22  Flare cap  Filter drier 3/8”

 Refrigerant 12  Refrigeration oil Connection

 Refrigerant 134a  Vacuum pump oil  Filter drier 5/16”

 Oxygen , content  Masking tape Connection

 Acetylene gas  Sponge  Sight glass/ moisture

 Sand paper  Timer indicator 3/8
 Refrigerant cylinder  Rotary switch “Connection

TRAINER’S QUALIFICATIONS:

 Must be National TVET Trainers Certificate (NTTC) Level I holder
 Must be a holder of RAC Servicing, NC III
 Good moral character
 Must be physically and mentally fit
 Must be computer literate
 Must be a Civil Service eligible (for government position or appropriate professional

license issued by the Professional Regulatory Board)
 *Must have at least two (2) years job/industry experience

*Optional: Only when required by the hiring institution
Reference: TESDA Board Resolution No. 2004-03

CBC RAC Servicing (PACU/CRE) NC III -7-

MODULES OF INSTRUCTION

BASIC COMPETENCIES

RAC SERVICING (PACU/CRE) NC III

BASIC COMPETENCY : COMMUNICATIONS

UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION

MODULE TITLE : LEADING WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to prepare different reports required in the
workplace.

SUGGESTED DURATION : 2 hours

SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/trainees will be able to:

LO1. Communicate information about workplace processes.
LO2. Lead workplace discussions.
LO3. Identify and communicate issues arising in the workplace.

CBC RAC Servicing (PACU/CRE) NC III -9-

LO1. COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES

ASSESSMENT CRITERIA:

1. Appropriate communication method is selected.
2. Multiple operations involving several topic areas are communicated.
3. Questions are used to gain extra information.
4. Correct sources of information are identified.
5. Information is selected and sequenced correctly when required.
6. Verbal and written reporting is maintained in both familiar and unfamiliar

situations.

CONTENTS:

 Method of communication
 Communication skills
 Communication tools
 Questioning techniques

CONDITIONS:

The students/trainees must be provided with the following:

 Simulated workplace environment
 Communication tools
 Variety of information’s

METHODOLOGIES:

 Discussion
 Role play
 Brainstorming

ASSESSMENT METHODS:

 Direct observation
 Interview

CBC RAC Servicing (PACU/CRE) NC III - 10 -

LO2. LEAD WORKPLACE DISCUSSIONS

ASSESSMENT CRITERIA:

1. Responses to workplace issues are sought.
2. Response to workplace issues are provided when sought.
3. Constructive contributions are made to workplace discussion on such issues as

production, quality and safety.
4. Goals and aims of actions under taken in the workplace are communicated.

CONTENTS:

 Method/techniques of discussion
 How to lead discussion
 How to solicit response

CONDITIONS:

The students/trainees must be provided with the following:

 Simulated workplace environment
 Communication tools
 Variety of information’s

METHODOLOGIES:

 Discussion
 Role play
 Brainstorming

ASSESSMENT METHODS:

 Direct observation
 Interview

CBC RAC Servicing (PACU/CRE) NC III - 11 -

LO3. IDENTIFY AND COMMUNICATE ISSUES ARISING IN THE WORKPLACE

ASSESSMENT CRITERIA:

1. Issues and problems are identified as they arise.
2. Information regarding problems and issues are organized coherently to ensure

clear and effective communication.
3. Dialog is initiated with appropriate personnel.
4. Communication problems and issues are addressed as they arise.

CONTENTS:

 Identify problems and issues
 Organizing information on problem and issues
 Relating problems and issues
 Communication barriers affecting workplace discussions.

CONDITIONS:

The students/trainees must be provided with the following:

 Simulated workplace environment
 Communication tools
 Variety of information’s

METHODOLOGIES:

 Discussion
 Role play
 Brainstorming

ASSESSMENT METHODS:

 Direct observation
 Interview

CBC RAC Servicing (PACU/CRE) NC III - 12 -

BASIC COMPETENCY : TEAM WORK

UNIT OF COMPETENCY : LEAD SMALL TEAM

MODULE TITLE : LEADING SMALL TEAM

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to lead small team including setting and maintaining
team and individual performance standard.

SUGGESTED DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/trainees will be able to:

LO1. Provide team leadership
LO2. Assign responsibilities among members
LO3. Set performance expectation for team members
LO4. Supervise team performance

CBC RAC Servicing (PACU/CRE) NC III - 13 -

LO1. PROVIDE TEAM LEADERSHIP

ASSESSMENT CRITERIA:

1. Work requirements are identified and prescribed to members.
2. Reasons for instructions and requirements are properly disseminated to team

members.
3. Team members questions, problems, concerns are recognized, discussed and

dealt accordingly.

CONTENTS:

 Communication skills required for leading small team
 Skills and techniques in promoting team building
 Negotiating skills
 Up to date dissemination of instruction and requirements to members.
 Art of listening and treating individual team members concern

CONDITIONS:

The students/trainees must be provided with the following:

 Learning materials
- team building manual
- catalogs
- brochures

 Simulated team

METHODOLOGIES:

 Traditional /lecture
 Demonstration
 Case studies

ASSESSMENT METHODS:

 Written examination
 Direct observation

CBC RAC Servicing (PACU/CRE) NC III - 14 -

LO2. ASSIGN RESPONSIBILITIES AMONG MEMBERS

ASSESSMENT CRITERIA:

1. Duties and responsibilities are allocated in respect to the skills, knowledge and
attitudes of every team member.

2. Duties are allocated having regard to individual preference, domestic and
personal considerations.

3. Duties and responsibilities of each member are properly identified and defined.

CONTENTS:

 Duties and responsibilities of each team member
 Skills in identifying individual skills ,knowledge and attitude as basis for allocating

responsibilities
 Knowledge in identifying each team member duties and responsibilities

CONDITIONS:

The students/trainees must be provided with the following:

 Learning materials
- relevant legal requirements
- manuals

METHODOLOGIES:

 Traditional /lecture
 Demonstration

ASSESSMENT METHODS:

 Written examination
 Direct observation

CBC RAC Servicing (PACU/CRE) NC III - 15 -

LO3. SET PERFORMANCE EXPECTATION FOR TEAM MEMBERS

ASSESSMENT CRITERIA:

1. Performance expectations are established based on client needs and according
to assigned requirements.

2. Performance expectations are based on individual team member’s duties and
responsibilities.

3. Performance expectations are discussed and disseminated to individual team
member.

CONTENTS:

 Knowledge and skills in setting individual performance target/expectation
 Team members duties and responsibilities
 Employee policies and procedures
 Defining performance expectations criteria

CONDITIONS:

The students/trainees must be provided with the following:

 Performance expectation worksheet
 Relevant legal requirements

METHODOLOGIES:

 Traditional /lecture
 Demonstration
 Case studies

ASSESSMENT METHODS:

 Written examination
 Direct observation

CBC RAC Servicing (PACU/CRE) NC III - 16 -

LO4. SUPERVISE TEAM PERFORMANCE

ASSESSMENT CRITERIA:

1. Team member’s performance is monitored in respect to the defined performance
criteria.

2. Team members are provided with feedback, positive support and advice on
strategies to overcome any difficulties.

3. Team members are informed of any changes in the priority allocated to
assignment or task.

4. Communication follow-up is provided on all issues affecting the team.

CONTENTS:

 Knowledge and skills in monitoring team member performance
 Monitoring team operation to ensure client needs and satisfaction
 Methods of monitoring performance
 Informal/formal counseling skills

CONDITIONS:

The students/trainees must be provided with the following:

 Performance expectation worksheet
 Relevant legal requirements

METHODOLOGIES:

 Traditional /lecture
 Demonstration
 Modular

ASSESSMENT METHODS:

 Written examination
 Direct observation

CBC RAC Servicing (PACU/CRE) NC III - 17 -

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS

MODULE TITLE : DEVELOPING AND PRACTICING NEGOTIATION SKILLS

MODULE DESCRIPTOR : This module covers the skills, knowledge and attitudes
required to collect information in order to plan and participate
in the negotiation.

NOMINAL DURATION : 2 hours

SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/ trainees will be able to:

LO1. Identify relevant information in planning negotiations
LO2. Participate in negotiations
LO3. Document areas for agreement

CBC RAC Servicing (PACU/CRE) NC III - 18 -

LO1. IDENTIFY RELEVANT INFORMATION IN PLANNING NEGOTIATIONS

ASSESSMENT CRITERIA:

1. Information in preparation for negotiation is identified and included in the plan.
2. Information on creating non verbal environments for positive negotiations is

identified and included in the plan.
3. Information on different questioning techniques is identified and included in the

plan.

CONTENTS:

 Background information on other parties to the negotiation
 Observing differences between content and process
 Identifying bargaining information
 Applying strategies to manage process
 Applying steps in negotiating process
 Strategies to manage conflict
 Steps in negotiating process

CONDITIONS:

The students/ trainees must be provided with the following:

 Pertinent documents
 Simulated workplace
 Paper and pencil
 Calculator
 Hands out

METHODOLOGIES:

 Lecturette
 Role playing
 practical exercises

ASSESSMENT METHODS:

 Written test/ questioning
 Demonstration

CBC RAC Servicing (PACU/CRE) NC III - 19 -

LO2. PARTICIPATE IN NEGOTIATIONS

ASSESSMENT CRITERIA:

1. Criteria for successful outcome are agreed upon by all parties.

2. Desired outcome of all parties are considered.
3. Appropriate language is used throughout the negotiation.

CONTENTS:

 Decision making and conflict resolution strategies procedures
 Problem solving strategies on how to deal with unexpected questions and

attitudes during negotiation
 Background information on other parties to the negotiation
 Observing differences between content and process

CONDITIONS:

The students/ trainees must be provided with the following:

 Pertinent documents
 Simulated workplace
 Supplies
 Paper and pencil
 Calculator
 Hands out

METHODOLOGIES:

 Lecturette
 Role playing
 practical exercises

ASSESSMENT METHODS:

 Written test/ questioning
 Demonstration

CBC RAC Servicing (PACU/CRE) NC III - 20 -

LO3. DOCUMENT AREAS FOR NEGOTIATION

ASSESSMENT CRITERIA:

1. The issues and processes are documented and agreed upon by all parties.
2. Possible solutions are discussed and their viability assessed.
3. Areas for agreement are confirmed and recorded.
4. Follow-up action is agreed upon by all parties.

CONTENTS:

 Procedure in documenting negotiations
 Managing information
 Filing documents

CONDITIONS:

The students/ trainees must be provided with the following:

 Pertinent documents
 Simulated workplace
 Supplies
 Paper and pencil
 Calculator
 Hands out

METHODOLOGIES:

 Lecturette
 Role playing
 practical exercises

ASSESSMENT METHODS:

 Written test/ questioning
 Demonstration

CBC RAC Servicing (PACU/CRE) NC III - 21 -

BASIC COMPETENCY : PROBLEM SOLVING

UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES

MODULE TITLE : IDENTIFYING / DETERMINING FUNDAMENTAL CAUSE
OF PROBLEM

MODULE DESCRIPTOR : This module expresses the competency required to apply
problem solving techniques to identify/determine
fundamental cause problem.

SUGGESTED DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/trainees will be able to:

LO1. Explain the analytical techniques
LO2. Identify the problem
LO3. Determine the possible cause/s of the problem

CBC RAC Servicing (PACU/CRE) NC III - 22 -

LO1. EXPLAIN THE ANALYTICAL TECHNIQUES

ASSESSMENT CRITERIA:

1. Importance and application of analytical techniques are explained.
2. Analytical techniques such as brainstorming, cause and effects diagrams,

PARETO analysis, SWOT analysis, GANT chart, PERT CPM & graphs, and
scatter grams are defined.

CONTENTS:

 Observation, investigation & analytical techniques
 Brainstorming
 Cause and effect diagrams
 PARETO analysis
 SWOT analysis
 GANT chart
 PERT CPM & graph
 SCATTERGRAMS

CONDITIONS:

The students/trainees must be provided with the following:

 Coursewares
 Learning materials/guides
 Computer
 OHP

METHODOLOGIES:

 Direct observation
 Simulation /role playing
 Case studies

ASSESSMENT METHODS:

 Written
 Practical/performance test

CBC RAC Servicing (PACU/CRE) NC III - 23 -

LO2. IDENTIFY THE PROBLEM

ASSESSMENT CRITERIA:

1. Variances are identified from normal operating parameters and product quality.
2. Extent, cause, and nature of the problem are defined based on observation,

investigation and analytical techniques.
3. Problems are clearly stated and specified.

CONTENTS:

 Normal operating parameters & product quality
 Identifying & clarifying the nature of problem
 Application of analytical techniques

CONDITIONS:

The students/trainees must be provided with the following:

 Coursewares
 Learning materials/guides
 Computer
 OHP

METHODOLOGIES:

 Direct observation
 Simulation /role playing
 Case studies

ASSESSMENT METHODS:

 Written
 Practical/performance test

CBC RAC Servicing (PACU/CRE) NC III - 24 -

LO3. DETERMINE THE POSSIBLE CAUSE/S OF THE PROBLEM

ASSESSMENT CRITERIA:

1. Possible causes of problems are identified based on experience & the use of
problem solving tools/analytical techniques.

2. Possible cause statements are developed.
3. Fundamental causes are explained.

CONTENTS:

 Non-routine process and quality problems
 Teamwork and work allocation problem
 Safety and emergency situations and incidents

CONDITIONS:

The students/trainees must be provided with the following:

 Coursewares
 Learning materials/guides
 Computer
 OHP

METHODOLOGIES:

 Direct observation
 Simulation /role playing
 Case studies

ASSESSMENT METHODS:

 Written
 Practical/performance test

CBC RAC Servicing (PACU/CRE) NC III - 25 -

UNIT OF COMPETENCY : USE MATHEMATICAL CONCEPTS AND TECHNIQUES

MODULE TITLE : USING MATHEMATICAL CONCEPTS AND
TECHNIQUES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required in the application of mathematical concepts and
techniques.

NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:
Upon completion of the module, the learner/students must be able to:

LO1. Identify mathematical tools and techniques to solve problems
LO2. Apply mathematical procedure/solution
LO3. Analyze results

CBC RAC Servicing (PACU/CRE) NC III - 26 -

IDENTIFY MATHEMATICAL TOOLS AND TECHNIQUES TO SOLVE PROBLEMS

ASSESSMENT CRITERIA:

1. Problem areas based on given condition are identified.
2. Mathematical techniques based on the given problem are selected.

CONTENTS:

 Four Fundamental Operations
 Steps in solving a problem
 Standard formulas
 Conversion
 Measurement

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Problem set
 Conversion table
 Table of formulas
 Measuring tools

METHODOLOGIES:

 Lecturette
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Written
 Demonstration

CBC RAC Servicing (PACU/CRE) NC III - 27 -

LO2. APPLY MATHEMATICAL PROCEDURE/SOLUTION

ASSESSMENT CRITERIA:

1. Mathematical techniques based on the problem identified are applied.
2. Mathematical computations are performed to the level of accuracy required for

the problem.
3. Results of mathematical computation based on job requirements is determined

and verified.

CONTENTS:

 Problem-based questions
 Estimation
 Use of mathematical tools and standard formulas
 Mathematical techniques

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Calculator
 Measuring tools/devices
 Case problems

METHODOLOGIES:

 Lecturette
 Self-paced instruction
 Group discussion
 Practical Work Approach

ASSESSMENT METHODS:

 Written
 Oral Interview

CBC RAC Servicing (PACU/CRE) NC III - 28 -

LO3. ANALYZE RESULTS

ASSESSMENT CRITERIA:

1. Results of application based on expected and required specifications and
outcome is reviewed.

2. Appropriate action in case of error is applied.

CONTENTS:

 Four fundamental operations
 Steps in solving a problem
 Standard formulas
 Conversion
 Measurement

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Problem set
 Conversion table
 Table of formulas
 Measuring tools

METHODOLOGIES:

 Lecturette
 Self-paced instruction
 Group discussion
 Research study

ASSESSMENT METHODS:

 Written
 Oral

CBC RAC Servicing (PACU/CRE) NC III - 29 -

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES

MODULE TITLE : USING RELEVANT TECHNOLOGIES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required in selecting, sourcing and applying appropriate and
affordable technologies in the workplace.

NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:
Upon completion of the module, the learner/students must be able to:

LO1. Identify appropriate technology
LO2. Apply relevant technology.
LO3. Maintain/ enhance relevant technology

CBC RAC Servicing (PACU/CRE) NC III - 30 -

LO1. IDENTIFY APPROPRIATE TECHNOLOGY

ASSESSMENT CRITERIA:

1. Appropriate technologies are studied based on work requirements.
2. Appropriate technologies are identified and selected based on work

requirements.

CONTENTS:

 Machineries/ equipment and their application
 Software/ programs

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Multimedia
 Video tape
 Brochures
 CD’s
 Internet access
 Computer

METHODOLOGIES:

 Lecturette
 Self-paced instruction
 Group discussion
 Film showing

ASSESSMENT METHODS:

 Written
 Interview

CBC RAC Servicing (PACU/CRE) NC III - 31 -

LO2. APPLY RELEVANT TECHNOLOGY

ASSESSMENT CRITERIA:

1. Relevant technology is used in carrying out function based on work requirements.
2. Applicable software and hardware is used as per job requirement.
3. Management concepts are observed as per established industry practices.

CONTENTS:

 Office technology
 Industrial technology
 System technology
 Information technology
 Training technology
 Different software/ hardware
 5S (proper house keeping)

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Multimedia
 Video tape
 Brochures
 CD’s
 Internet access
 Computer

METHODOLOGIES:

 Lecturette
 Self-paced instruction
 Group discussion
 Film showing

ASSESSMENT METHODS:

 Written
 Interview

CBC RAC Servicing (PACU/CRE) NC III - 32 -

LO3. MAINTAIN / ENHANCE RELEVANT TECHNOLOGY

ASSESSMENT CRITERIA:

1. Maintenance of technology is applied in accordance with the industry standard
operating procedure, manufacturer’s operating guidelines and occupational
health and safety procedure

2. Updating of technology is maintained through continuing education or training in
accordance with job requirement.

3. Appropriate action for technology failure/defect is immediately reported to the
concerned/ responsible person or section.

CONTENTS:

 Corrective and preventive maintenance
 Upgrading of technology
 Communication Skills
 Organizational set – up / work flow

CONDITION:

The students/learners must be provided with the following:

 Manuals
 Hand-outs
 Multimedia
 Video tape
 Brochures
 CD’s
 Internet access
 Computer

METHODOLOGIES:

 Lecturette
 Self-paced instruction
 Group discussion
 Film showing

ASSESSMENT METHODS:

 Written
 Interview

CBC RAC Servicing (PACU/CRE) NC III - 33 -

MODULES OF INSTRUCTION

COMMON COMPETENCIES

RAC SERVICING (PACU/CRE) NC III

UNIT OF COMPETENCY : PREPARE MATERIALS AND TOOLS

MODULE TITLE : PREPARING MATERIALS AND TOOLS

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
identifying, requesting and inspecting materials and tools.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:
Upon completion of the module the trainees/students should be able to:

LO1. Identify materials and tools
LO2. Request materials and tools
LO3. Receive and inspect materials and tools

CBC RAC Servicing (PACU/CRE) NC III - 35 -

LO1. IDENTIFY HVAC MATERIALS AND TOOLS

ASSESSMENT CRITERIA:

1. Job requirements are identified
2. HVAC materials and tools are identified
3. Quantity of each material to be used is determined as per instruction
4. Correct quantity and quality of materials are determined as per job requirement

CONTENTS:

 Classification of construction materials, tools and equipment
 Quantification / estimates of tools and materials
 Specification of construction materials
 SOP in requesting tools and materials
 Table of elements
 Comparing and contrasting of objects
 Making of reports
 Storing / stockpiling of materials

CONDITIONS:

Students/trainees must be provided with the following:

 Equipment
- Audiovisual equipment

 Supplies and materials
- Manufacturer’s specification manual
- Repair manual
- Maintenance procedure manual
- Periodic maintenance manual

METHODOLOGIES:

 Self-pace instruction
 Film viewing
 Group discussion

ASSESSMENT METHODS:

 Interview
 Written test/ examination
 Observation with questioning

CBC RAC Servicing (PACU/CRE) NC III - 36 -

LO2. REQUEST MATERIALS AND TOOLS

ASSESSMENT CRITERIA:

1. Construction materials needed are requested according to list prepared.
2. Requisition form / slip is accomplished accurately and properly.
3. Request is done as per company standard operating procedure.

CONTENTS:

 Manuals reading and plan specifications
 Reading and comprehension of interpreting manuals.
 Written communication skills
 Signs and symbols

- electrical
- mechanical

CONDITIONS:

Students/trainees must be provided with the following:

 Equipment
- Computer

 Supplies and Materials
- Manufacturer’s specification manual
- Repair manual
- Maintenance procedure manual
- Periodic maintenance manual

METHODOLOGIES:

 Self- paced instruction
 Film viewing
 Group discussion

ASSESSMENT METHODS:

 Interview
 Written test/ examination
 Observation with questioning

CBC RAC Servicing (PACU/CRE) NC III - 37 -

LO3. RECEIVE AND INSPECT MATERIALS AND TOOLS

ASSESSMENT CRITERIA:

1. Materials and tools as per quantity and specification are inspected.
2. Tools, accessories and materials are checked for damage according to

enterprise.
3. Inspection form is accomplished according to standard operating procedures.
4. Inspected material sand tools are received according to standard operating

procedures.
5. Materials and tools are placed in appropriate location nearest to the workplace.

CONTENTS:

 Reading and comprehension skills required to identify & interpret construction
manuals and specifications

 Accessing information and data
 Work schedule
 Steps of work?

CONDITIONS:

Students/trainees must be provided with the following:

 Supplies and materials
- Manufacturer’s specification manual
- Repair manual
- Maintenance procedure manual
- Periodic maintenance manual

METHODOLOGIES:

 Self-paced instruction
 Film viewing
 Group discussion

ASSESSMENT METHODS:

 Interview
 Written test/ examination
 Observation with questioning

CBC RAC Servicing (PACU/CRE) NC III - 38 -

UNIT OF COMPETENCY : OBSERVE PROCEDURES, SPECIFICATIONS AND
MANUALS OF INSTRUCTIONS

MODULE TITLE : OBSERVING PROCEDURES, SPECIFICATIONS AND
MANUALS OF INSTRUCTIONS

MODULE DESCRIPTOR : This unit covers the knowledge, skills, and attitudes in
identifying, interpreting and applying services to the
specifications and manuals and storing manuals.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:
Upon completion of the module; the trainees/students should be able to:

LO1. Identify and access specifications/manuals
LO2. Interpret manuals
LO3. Apply information in manual
LO4. Store manuals

CBC RAC Servicing (PACU/CRE) NC III - 39 -

LO1. IDENTIFY AND ACCESS SPECIFICATIONS/MANUALS

ASSESSMENT CRITERIA:

1. Appropriate manuals are identified and accessed as per job requirements.
2. Version and date of manual are checked to ensure that correct specification and

procedures are identified.

CONTENTS:

 Types of manuals used in HVAC/R sector
 Identification of symbols used in the manuals
 Identification of units of measurements
 Units of conversion

CONDITIONS:

Students/trainees must be provided with the following:

 Equipment
- Audio-visual equipment

 Supplies and materials
- Manufacturer’s specification manual
- Repair manual
- Maintenance procedure manual
- Periodic maintenance manual

METHODOLOGIES:

 Self-paced instruction
 Film viewing
 Group discussion

ASSESSMENT METHODS:

 Interview
 Written test/examination
 Observation with questioning

CBC RAC Servicing (PACU/CRE) NC III - 40 -

LO2. INTERPRET MANUALS

ASSESSMENT CRITERIA:

1. Relevant sections, chapters of specifications/manuals are located in relation; to
the work to be conducted.

2. Information and procedure in the manual are interpreted in accordance with
industry practices.

CONTENTS:

 Manual reading and plan specifications
 Reading and comprehension of interpreting manuals
 Written communication skills
 Signs and symbols

- Electrical
- Mechanical

CONDITIONS:

Students/trainees must be provided with the following:

 Equipment
- Audio-visual equipment

 Supplies and materials
- Manufacturer’s specification manual
- Repair manual
- Maintenance procedure manual
- Periodic maintenance manual

METHODOLOGIES:

 Self-paced instruction
 Film viewing
 Group discussion

ASSESSMENT METHODS:

 Interview
 Written test/examination
 Observation with questioning

CBC RAC Servicing (PACU/CRE) NC III - 41 -

LO3. APPLY INFORMATION IN MANUALS

ASSESSMENT CRITERIA:

1. Manual is interpreted according to job requirements.
2. Work steps are correctly identified in accordance with manufacturer’s

specifications.
3. Manual data are applied according to the given task.
4. All correct sequencing and adjustments are interpreted in accordance with

information contained in the manual on specifications.

CONTENTS:

 Reading and comprehension skills required to identify & interpret construction
manuals and specifications

 Accessing information and data
 Work schedule
 Steps of work

CONDITIONS:

Students/trainees must be provided with the following:

 Supplies and materials
- Manufacturer’s specification manual
- Repair manual
- Maintenance procedure manual
- Periodic maintenance manual

METHODOLOGIES:

 Self-paced instruction
 Film viewing
 Group discussion

ASSESSMENT METHODS:

 Interview
 Written test/ examination
 Observation with questioning

CBC RAC Servicing (PACU/CRE) NC III - 42 -

LO4. STORE MANUALS

ASSESSMENT CRITERIA:

1. Manuals on specifications are stored appropriately to ensure prevention of
damage, ready access and updating of information when required in accordance
with company’s requirements.

CONTENTS:

 5 S procedure
 Proper storage of manual

CONDITIONS:

Students/trainees must be provided with the following:

 Supplies and materials
- Manufacturer’s specification manual
- Repair manual
- Maintenance procedure manual
- Periodic maintenance manual

METHODOLOGIES:

 Self-paced instruction
 Film Viewing
 Group Discussion

ASSESSMENT METHODS:

 Interview
 Written test/ examination
 Observation with questioning

CBC RAC Servicing (PACU/CRE) NC III - 43 -

UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATIONS

MODULE TITLE : PERFORMING MENSURATION AND CALCULATIONS

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
identifying and measuring objects based on the required
performance standard.

NOMINAL DURATION : 2 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:
Upon completion of the module; the trainees/students should be able to:

LO1. Select measuring instruments.
LO2. Carry out measurements and calculations

CBC RAC Servicing (PACU/CRE) NC III - 44 -

LO1. SELECT MEASURING INSTRUMENTS

ASSESSMENT CRITERIA:

1. Object or component to be measured is identified, classified and interpreted to
the appropriate regular geometric shape?

2. Measuring tools are selected/identified as per object to be measured or job
requirements.

3. Correct specifications are obtained from relevant sources.
4. Appropriate measuring instruments are selected according to job requirements.
5. Alternative measuring tools are used without sacrificing cost and quality of work.

CONTENTS:

 Linear measurements
 Testing measurements
 Four fundamental operations
 Dimensions
 Units of conversion
 Ratio and proportion
 Trigonometric functions
 Algebraic equations

CONDITIONS:

Students/trainees must be provided with the following:

Tools: Supplies and Materials:
 Micrometer  Round
 Vernier caliper  Square
 Dial gauge with magnitude  Rectangular
 Standard  Triangle
 Straight edge  Sphere
 Thickness gauge  Conical
 Torque gauge
 Small hole gauge
 Telescopic gauge
 Tri- square
 Protractor
 Combination gauge
 Steel rule
 Voltmeter
 Ammeter
 Mega ohmmeter
 KWH meter
 Gauges
 Thermometer

CBC RAC Servicing (PACU/CRE) NC III - 45 -

METHODOLOGIES:

 Self-paced instruction
 Film viewing
 Group discussion

ASSESSMENT METHODS:

 Interview
 Written test/examination
 Observation with questioning

CBC RAC Servicing (PACU/CRE) NC III - 46 -

LO2. CARRY OUT MEASUREMENTS AND CALCULATIONS

ASSESSMENT CRITERIA:

1. Accurate measurements are obtained from or according to job requirements.
2. Alternative measuring tools are used without sacrificing cost and quality work.
3. Calculations needed to complete work tasks are performed using the four

fundamental operation (addition, subtraction, multiplication and division) including
but not limited to trigonometric functions and algebraic computations.
4. Calculations involving fractions, percentages and mixed numbers are used to
complete workplace tasks.
5. Numerical computation is self-checked and corrected for accuracy.
6. Instruments are read to the limit of accuracy of the tool.
7. Systems of measurement is identified and converted according to job
requirements/ISO.
8. Work-pieces are measured according to job requirements.

CONTENTS:

 Linear measurements
 Four fundamental operations
 Dimensions
 Units of conversion
 Ratio and proportion
 Trigonometric functions
 Algebraic equations

CONDITIONS:

Students/trainees must be provided with the following:

Tools Supplies and Materials
 Micrometer  Round
 Vernier caliper  Square
 Dial gauge with magnitude  Rectangular
 Standard  Triangle
 Straight edge  Sphere
 Thickness gauge  Conical
 Torque gauge
 Small hole gauge
 Telescopic gauge
 Try- square
 Protractor
 Combination gauge
 Steel rule
 Voltmeter
 Ammeter
 Mega ohmmeter
 KWH meter
 Gauges
 Thermometer

CBC RAC Servicing (PACU/CRE) NC III - 47 -

METHODOLOGIES:

 Self-paced instruction
 Film viewing
 Group discussion
 E-Learning

ASSESSMENT METHODS:

 Actual demonstration
 Direct observation
 Written test/ oral questioning

CBC RAC Servicing (PACU/CRE) NC III - 48 -