RTC Profile

Profile

RTC ©

RTC Profile: Strategic HR Assessment,
Employment & Training

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Content

Section Description
1 Introduction
2 RTC Services
3 RTC an Approved Center for Online Assessment & Tests
4 RTC Laboratory
5 RTC Clinets

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Introduction

Section Description
1.1 RTC - At Glance
1.2 RTC Intention and focus…
1.3 RTC Partners
1.4 RTC Services
1.5 RTC Approach for Strategic HR Employment & Training

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RTC - At Glance

Resources Training Center (RTC) is a professional HR training & services institution
established in 2014. It is based on a legacy of significant achievements and expertise
in the area of HR. The legacy has contributed to the:

Development of the National Employment Project - 2005 (30 Million BD – Bahrain)
Development of Specific Council for Vocational Training in Construction – Bahrain.
Establishment of Abu Dhabi Emiratization Council – Abu Dhabi – UAE.
Emiratization Employment Project (1 Billion UAE Dirham) – Abu Dhabi – UAE.
Design 5 Year Strategic Emiratization Plan For Abu Dhabi Emiratization Council – Executive Council
(Cabinet) of Abu Dhabi headed by Crown Prince of Abu Dhabi.
Labor Market research for Employment and Education Projects in Bahrain & UAE.

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RTC Intention and focus…

Assist individual to identify his/her needs for personal
and professional growth

Assist organization to better understand its HR training
and development needs required to achieve its goals

Assist organization to identify its emerging/future HR
competency needs

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RTC Partners … World Leaders

British Safety Council (BSC) is one of the Cisco Networking Academy is an IT skills
world’s leading advocates of workplace and career building program for learning
health and safety. BSC Vision is that “No- institutions and individuals worldwide.
One should be injured or made ill at More than 5.5 million people have joined
work”. the Networking Academy and become a
force for change in the global economy
BSC is the only UK awarding body since 1997.
to o er complete suite of health and
safety qualifications from Entry Level to With 9000 academies in 170+ countries,
Level 6 in the Qualifications and Credit Cisco Networking Academy is developing
Framework. the talent you need. Increase your
return on investment in new employees
In 2004, BSC became a government by identifying and nurturing the next
regulated awarding organization and generation of talent with us. Together, we
have developed full suite of qualifications are building the workforce of tomorrow.
in the national framework.

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RTC Partners … World Leaders

Institute of Leadership and Management Life O ce Management Association
(ILM) is the UK’s largest management (LOMA) is an international trade association
body, combing industry-leading for the insurance and financial services
qualifications and specialist member industry. For nearly 100 years, LOMA
services. The primary purpose of of ILM have been the trusted source for industry
is to improve the standard of leadership knowledge. LOMA globally-recognized
and management in order to drive social educational resources and products
and economic prosperity. ILM works illuminate new ideas and ignite potential.
with organizations of all shapes and
sizes to define, develop and embed the LOMA are committed to a business
leadership and management they need partnership with their worldwide members
to succeed. to improve their management and
operations through quality employee
training and development, With your
LOMA partnership and membership, you’ll
stay abreast of current industry trends,
regulations, emerging technologies and
best learning practices in the industry.

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RTC Partners … World Leaders As the leading provider of risk
management and property-casualty
The Institute of Supply Chain insurance education for more than 100
Management (IoSCM) was formed as the years, The Institutes are committed to
first international institute representing developing innovative professional
the interests of the supply chain industry development and knowledge solutions
across the world and truly encompassing for insurance professionals worldwide.
all aspects of supply chain operations The Institutes’ knowledge solutions
from purchasing to manufacturing, include the premier Chartered
logistics to general management. Property Casualty Underwriter (CPCU®)
designation; associate designation
Aiming to reinforce and promote programs in areas such as claims,
best practice and high standards risk management, underwriting and
in the industry, the institute is an reinsurance; introductory and foundation
impartial organization o ering services programs; online courses; research;
internationally in support of businesses custom solutions; assessment tools;
and professionals within the sector. and continuing education (CE) courses
for licensed insurance professionals
The IoSCM o ers qualifications with a and adjusters through their CEU.com
uniquely flexible format enabling industry business unit.
professionals to tailor studies specifically
to achieving personal objectives and
gaining internationally recognized
qualifications.

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RTC Partners … World Leaders Highfield is the UK and Middle East´s
leading supplier of compliance training
Profile International (PI) is the fastest materials and is a family business that
growing assessment company in the was formed on the core values of quality,
world (Harvard Business Review). PI value, service and integrity. Its vision is to
operates in more than 120 countries and set the global standard for listening and
provides assessments (Psychometric responding.
and Technical Skills) in more than 30
languages including Arabic. Its employee There are currently over 2 million people
assessments provide employers with using Highfield training materials across
information used for hiring, promoting, an ever-expanding range of subjects,
succession planning, 360-degree including food safety, security, health
feedback programs, management and safety, first aid, licensing and pool
development, training, motivating, lifeguarding. Highfield also has an
improving customer service, and other extensive range of products available
employment issues. for those individuals conducting
apprenticeships and traineeships.

Highfield training materials are available
in over 25 di erent languages in around
100 countries.

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RTC Partners … World Leaders Tamkeen has approved, through E7trf
Scheme, the International Diploma
Ministry of Labour (MOL) and RTC has in Occupational Safety and Health
sign Memorandum of Understanding (IDipOSH) o ered by British Safety
by which RTC is envisaged to train and Council (BSC) and Resources Training
employ Bahraini job seekers in di erent Center (RTC).
professions across economic sectors.
Such strategic partnership reflects the The strategic partnership between
trust and confidence of MOL in RTC in Tamkeen and RTC extends to consider
delivering employment projects for the RTC as service provider for Tamkeen
government. Career Progression Plan (CPP) Scheme.

Netmetric Solutions has grown to

become India’s leader in providing

networking/data communications

training and solutions. It is widely

recognized as the region’s trendsetter,

consistently delivering quality and

setting new industry benchmarks. If you

are determined to expand your horizons

and drive your business forward, no

other organization in can o er you the

services and support that Netmetric can.

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RTC Services

An Integrated Solution to Business Organizations

HR Training and Employment Management
Assessment Development Consultancy
Manpower Planning
Psychometric Tests IT Recruitment and Surveys and
Job-Related Leadership & Selection Empirical Research
Technical Tests Management Consultation on
Business Strategy and HRM
Management
Health and Safety

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RTC Approach for Strategic HR Employment & Training 1-2

Organization
Business
Strategy
Profile

Evaluation of HR Strategy &
HR Training Performance
& Impact on
Performance

Firm-Specific HR
HR Training Assessment
& Knowledge

Map

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RTC Approach for Strategic HR Employment & Training 2-2

Strategy, Structure & Competency-Based Requirements

Business Strategy

What are our products/services and
how di erent are we from other industry
providers?

Organizational Chart

To what extent the organization
structure supports the implementation
of the business strategy?

Competency-Based Job
Description (JD)

Are job & Performance competencies
linked with & contribute to Business
Strategy implementation?

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2. RTC Services

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2.1 HR Assessment: Profiles International (PI)

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The Total Person Assessment Approach

Thinking and + Occupational + Behavioral
Reasoning Style Interest Traits

Allowing You to See

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Assessment of New Recruits

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Profile XT … Total Personality Assessment 1-2

Good Match RTC ©

When a candidate
“Fit”

Within the defined
benchmark.

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Profile XT … Total Personality Assessment 2-2

The Job Pattern RTC ©
Design &

The Role Fit
Technology
(Benchmarking)

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Assessment to Select Best Candidate
MULTI-CANDIDATE ROLE MATCH REPORT

Career Planning Promotion Succession Planning

The following candidates have scored the following percentage
fit for the ROLE OF A LEADER;

Ahmed 81%
Rola 75%
Salem 73%
Sahel 61%
Noora 55%
Rashid 44%

Training & Dev’t. Motivation Team Building

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Assessment for Training Needs Identification

Profiles Assessment Solutions Objective Judgment
Training Need Analysis

Out of the benchmark area:

1 2 3 4 5 6 7 8 9 10

Training Requirements would be: Ideal Benchmark Area

Problem Solving
Decision Making
Analytical and System Thinking
Planning and Organization

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Assessment Applications

The Organization will be able to further Succession Planning
use the reports from the assessment Promotions
process in the following areas:

Driving & Coaching & Mentoring
Managing Change Training & Dev.

Team Building Performance Management

Career Path Planning

STRATEGIC ORGANIZATION PROGRAMS

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2.2 Employment

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Recruitment Process ( RTC & MOL ) 1-2 RTC ©

RTC and Ministry of Labor (MOL) signed Memorandum
of Understanding (MOU) in September 2014. According
to the MOU, RTC became a strategic partner to MOL
in training and employing Bahraini job seekers who
hold secondary school certificate and above. Further
to this, RTC will be promoting and support the MOL
initiative in employment by using advanced RTC HR
Framework that is based on HR Assessment, job
related soft and core skills acquisition, and sustainable
employment. The Employment and Training Initiative
has many benefits from both job seeker and employing
organization. Job seeker is entitled for financed
accredited and professional training programs identified
by HR assessment while employing organization can
get 50% salary subsidiary for two years.

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Recruitment Process ( RTC & MOL ) 2-2

RTC designs the employment and training process that leads to sustainable employment.
The process is based on the following:

1. Conduct HR Psychometric and Technical tests for the job seeker
2. Prepare career progression plan for the job seeker
3. Ensure proper match between the individual job seeker and employing organization at all
levels of fit
4. Provide accredited and professional training for job seeker
5. Follow up with both job seeker and employing organization to ensure sustainability of
employment

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HR Assessment & Employment

1 Measure the knowledge, technical & behavioral competencies of the job.
2 Compare the competencies required by specific job and competencies of job holder

or potential job holder.
3 Help identifying the GAP between the job PERFORMANCE requirements and

individual person technical & behavioral competencies.
4 Show the level of “FIT” or “Congruence” between the individual competencies and

job competencies.
5 Design the Career Path for each individual employee via “Training”
6 Help better utilization of employees via “Re-deployment”.
7 Help maximize the match between the job and the individual.

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2.3 Training & Qualifications

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2.3.1 Institute of Leadership & Management (ILM)

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Briefing

Institute of Leadership and Management (ILM) is the UK’s largest
management body, combing industry-leading qualifications and
specialist member services. The primary purpose of of ILM is to
improve the standard of leadership and management in order to
drive social and economic prosperity. ILM works with organizations
of all shapes and sizes to define, develop and embed the leadership
and management they need to succeed.

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Overview and RTC ©
guide to QCF
qualifications

ILM is the number one body for
leadership, management and
coaching qualifications in the UK
Our simplified core portfolio
contains concise qualifications with
improved progression pathways
The new leadership and management
VRQs are the most flexible
qualifications available today
93% of employers see an
improvement in their managers’

Over 750,000 managers have taken an
ILM qualification in the past 10 years
Learners get free studying membership
for the life of their ILM programme.

ILMOGQ/Int/V1/2012

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Overview and guide to QCF qualifications

Leadership and Management Business and Enterprise Coaching and Mentoring Specialist Qualifications

Combining innovative design with a strong focus on Starting a new business or Our coaching and mentoring qualifications develop qualifications in management-
related areas. Here is a sample of
workplace performance, our leadership and management enterprise requires specialist peoples’ capacity for dealing with change and finding the most popular.

qualifications are structured to meet the needs of skills and knowledge which these solutions to problems. Further Leadership and Management
Level 3 Certificate and Level 5 Diploma in
businesses and individuals. ILM qualifications provide. Principles of Leadership and Management

Leadership and Strategic Executive Coaching Levels 4 and 5 Extended Diplomas in Leadership
Management Leadership and Mentoring and Management
Level 4 Award in Managing Equality and Diversity
Management Level 7 Diploma in Strategic Leadership and
Executive Management
Leadership and Leadership Business Support Coaching and
Management Leadership Mentoring Sector specific
Leadership Enterprise and Level 2 Certificate in Sales Management
Leadership and Member Skills Entrepreneurship Coaching Mentoring Level 3 Certificate in Site Waste Management
Management Enterprise Planning and Implementation
Level 3 Qualifications in Facilities Management
Leadership and Levels 3 and 5 in Management of Volunteers
Management Levels 3, 4 and 5 in Environmental Management
Levels 5 and 7 Management Consultancy
*Available in English and Arabic
Other specialist
Leadership and Level 2 Award in Mentoring for Young Learners
Team Skills Level 3 Certificate in Coaching and Mentoring
Levels 3 and 5 in Action Learning Facilitation
*Available in English and Arabic Levels 3 and 5 in Organisational Development
Levels 4,5 & 6 in School Business Management

Key to Icons

Qualification level
Diploma
Certificate
Award

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2.3.2 Life O ce Management Association (LOMA)

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Briefing

LOMA was Founded in 1924, LOMA is an international association through which more than
1,200 insurance and financial services companies from over 80 countries engage in research
and educational activities to improve company operations.
LOMA members are involved in life and health insurance, managed care, annuities, pensions,
banking, banc assurance, securities, and other financial services areas. Through its sta and
network of industry volunteers, the association serves a large and influential group of companies.
(U.S. member companies alone account for approximately 95 percent of the more than 15 trillion
dollars, worth of life insurance in force in the United States today.)

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Level I Certificate

LOMA’s Level 1 Certificate Required Courses For Level I Certificate
provides need-to-know
information about LOMA 280 LOMA 290
insurance products and Insurance Principles Insurance Operations
operations so employees
quickly gain confidence, Level I: LOMA awards a personalized certificate to learners
serve the customer upon successful completion of LOMA 280 and LOMA 290.
e ectively, and contribute
to company success.

Courses:

LOMA 280

LOMA 280 introduces the principles of insurance,
the process of becoming insured, and the policy
owner’s contractual rights. The course includes
information on the features of individual and
group life insurance, health insurance, and annuity
products.

LOMA 290

LOMA 290 describes how life insurance companies
operate in today’s global environment: how they
are organized, how they are managed, and the
roles of functional and support units in developing,
distributing, issuing, and administering life insurance
and annuity products. Learners who take this course
will better understand how an individual job fits
into the entire scope of the company as well as
the importance of each employee’s contribution to
overall organizational success.

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Level 2 ALMI

The Associate, Life Required Courses For Level 2 ALMI
Management Institute™
(ALMI®) designation is LOMA 301 LOMA 307 LOMA 320
widely recognized as Insurance Administration Business & Financial Insurance Marketing
more than a stop on the
journey to the FLMI-it Concepts
is a milestone in and of
itself. The ALMI delivers Learners must complete all required courses to earn the ALMI designation.
must-have knowledge for
every employee-and a Courses:
valuable credential. The
designation is a globally LOMA 301
recognized educational
standard that indicates LOMA 301 provides a detailed
that those who have discussion of the activities of insurance
earned it understand administration for individual and group
the core products life coverages, focusing on underwriting,
and operations of life reinsurance, claims, and customer
insurance companies service.
and comprehend the
financial concepts that all LOMA 307
insurance professionals
frequently encounter. This LOMA 307 introduces industry employees
designation is replacing to basic financial concepts and
LOMA’s Level I Certificate terminology and relates these concepts
in many companies as the to the business of insurance and
education and training company operations and profitability.
“must-have.”
LOMA 320

LOMA 320 covers marketing principles
and the functions of marketing as an
integral aspect of the life and health
insurance industry.

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Level 3 FLMI

The Fellow, Life Required Courses For Level 3 FLMI
Management Institute
(FLMI) program is a LOMA Level 1 Certificate LOMA 311 LOMA 335
10-course professional and Level 2 ALMI - Course Business Law for Financial Operational Excellence in
development program code 280, 290, 301, 307
that provides an industry- Services Professionals Financial Services
specific business & 320
education in the context
of the insurance and LOMA 357 LOMA 361 LOMA 371
financial services industry. Investments Accounting and Risk Management
The FLMI teaches Financial Reporting in Life & Product Design
advanced insurance and Insurance Companies
financial concepts to build
a deeper understanding Learners must complete the Level I Certificate,Level 2 ALMI, and Level III courses to earn the
of the insurance business. FLMI designation.
Established in 1932, the
FLMI program is the Courses:
world’s largest university-
level education program LOMA 311 types, returns, risks, performance, strategies for
in insurance and financial institutional investors, and fund options for retirement and
services LOMA 311 presents the basic features and principles of the other products.
legal environment in which financial services companies
around the world operate. LOMA 361

LOMA 335 LOMA 361 provides a broad exposure to financial and
managerial accounting in life insurance companies,
LOMA 335 presents financial services from the including the corporate and regulatory environment in
perspective of a company’s operations management. This which accounting functions occur.
course focuses on practical techniques to accomplish the
everyday tasks of providing financial services as e ciently LOMA 371
as possible.
LOMA 371 describes technical product design for life
LOMA 357 insurance and annuities and the current state of risk
management in insurance companies.
LOMA 357 provides an understanding of the investment
regulatory environment and investing for life insurance
companies and similar institutions. It covers investment

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ARA

Reinsurance plays a vital Required Courses For ARA
role in insurance and
financial services. LOMA’s LOMA Level I: Certificate LOMA 301
Associate, Reinsurance Course code 280 & 290 Insurance Administration
Administration™ (ARA™)
Program will help you LOMA 311 LOMA 361 ARA 440
grasp reinsurance Law/Compliance Accounting Reinsurance Administration
principles, the financial
importance of reinsurance, Learners must complete one course from each subject category
and the development, to earn the ARA designation.
administration and
auditing of reinsurance
products.

Course:

ARA 440

ARA 440 shows how reinsurance
strengthens the insurance industry and
increases the likelihood that insurance
companies will have su cient funds to
pay anticipated claims. It also discusses
reinsurance principles, regulation, typical
provisions in a reinsurance agreement,
the administration of reinsurance
business, and the importance of quality
control for reinsurance.

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2.3.3 Cisco

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Briefing

Cisco Networking Academy is an IT skills and career building
program for learning institutions and individuals worldwide. More
than 5.5 million people have joined the Networking Academy and
become a force for change in the global economy since 1997.
With 9000 academies in 170+ countries, Cisco Networking
Academy is developing the talent you need. Increase your return
on investment in new employees by identifying and nurturing the
next generation of talent with us. Together, we are building the
workforce of tomorrow.

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CCNA Routing and Switching Introduction to Networks Routing and Switching Essentials
Four Courses are:
1 Exploring the network 1 Introduction to switched
280 Hours 2 Configuring a network network

The Cisco CCNA Routing and operating system 2 Basic switching concepts
Switching curriculum is designed for 3 Network protocol & and configuration
Cisco Networking Academy students
who are seeking entry-level jobs in ICT communication 3 VLANs
Industry or hope to fulfill prerequisites to 4 Network access 4 Routing Concepts
pursue more specialized ICT skills. The 5 Ethernet 5 Inter-VLAN routing
CCNA Routing and Switching curriculum 6 Network layer 6 Static routing
consists of Four (4) courses that make 7 Transport layer 7 Routing dynamically
up the recommended learning path. 8 IP addressing 8 Single-area OSPF
In each course, Networking Academy 9 Sub-netting IP networks 9 Access control lists
students will learn technology concepts 10 Application layer 10 DHCP
with the support on interactive media 11 It’s a Network 11 Network address translation
and apply and practice this knowledge
through series of hands-on and Scaling Networks for IPv4
simulated activities that reinforce their
learning. 1 Introduction to scaling Connecting Networks
networks
1 Hierarchical network
2 LAN redundancy design
3 Link aggregation
4 Wireless aggregation 2 Connecting to the WAN
5 Adjust and troubleshoot 3 Point-to-Point connections
4 Frame relay
single-area OSPF 5 Network address translation
6 Multi-area OSPF
7 EIGRP for IPv4
8 EIGRP advanced 6 Broadband solutions
7 Securing site-to-site
configuration
&troubleshooting connectivity
9 ISO images and licensing 8 Monitoring the network
9 Troubleshooting the

network

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Cisco CCNA Security CCNP Routing and Switching

Course Summary: Course Summary:
The CCNA Security curriculum prepares you CCNP Routing and Switching builds on the CCNA
to design, implement, and support security for curriculum with in-depth study of advanced routing
networked devices. Add a security specialty to your and switching for converged voice, video, and data
CCNA networking skills and expand your career enterprise networks. The CCNP curriculum consists
opportunities. of 3, 70-hour courses: CCNP R&S ROUTE, CCNP R&S
• Develop a working knowledge of network security SWITCH, and CCNP R&S TSHOOT.
principals, tools, and configurations
• Study with an instructor in the classroom and • Develop an in-depth understanding and
access expert content online anytime theoretical knowledge of advanced routing and
• Practice what you learn on real equipment and switching
using the Cisco Packet Tracer simulation tool
• Get immediate feedback on your work through • Study with an instructor in the classroom and
built-in quizzes and tests access expert content online anytime
• Prepare for the workplace with collaborative
projects and presentations • Practice what you learn on real equipment and
• Get connected to the global Cisco Networking using the Cisco Packet Tracer simulation tool
Academy community
• Get immediate feedback on your work through
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projects and presentations

• Get connected to the global Cisco Networking
Academy community

RTC ©

IT Essentials RTC ©

Course Summary:
IT Essentials covers fundamental computer and
career skills for entry-level IT jobs. The IT Essentials
curriculum includes hands-on labs that provide
practical experience. Virtual tools help you hone your
troubleshooting skills and practice what you learn.
• Develop working knowledge of how computers
operate
• Develop critical thinking and complex problem-
solving skills using hands-on labs and virtual learning
tools
• Apply skills and procedures to install and upgrade
hardware and software and troubleshoot systems
• Practice what you learn on real equipment and
using the Cisco Packet Tracer simulation tool
• Get immediate feedback on your work through
built-in quizzes and tests
• Get connected to the global Cisco Networking
Academy community

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2.3.4 British Safety Council (BSC)

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Briefing

British Safety Council (BSC) is one of the world’s leading advocates
of workplace health and safety. BSC Vision is that “No-One should
be injured or made ill at work”.
BSC is the only UK awarding body to o er complete suite of
health and safety qualifications from Entry Level to Level 6 in the
Qualifications and Credit Framework.
In 2004, BSC became a government regulated awarding
organization and have developed full suite of qualifications in the
national framework.

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No. BSC Level Course Title No. of Hours

1 Entry Level Award in Workplace Hazard Awareness 12
2 Level 1 Award in Health and Safety in a Construction 12
3 Level 1 environment 12
4 Level 1 Award in Environmental Sustainability 25
5 Level 2 30
6 Level 2 Award in Health and Safety at Work 12
7 Level 2 30
8 Level 2 Award in Fire Risk Assessment 15
9 Level 2 15
10 Level 2 Award in Principles of Fire Safety 30

Award in Supervising sta safely

Award in Health and Safety in Health and
Social Care
Award in Principles of COSHH

Award in Principles of Risk Assessment

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11 Level 2 Award in Principles of Manual 15
12 Level 2 15
13 Level 2 Award in Contact Dermatitis Prevention 15
14 Level 2 15
15 Level 2 Award in Manual Handling Risk Assessment 15
16 Level 2 15
17 Level 2 Award in Safe Driving at Work 20
18 Level 3 20
19 Level 3 Award in Food Safety in Catering 20
20 Level 6 150
Award in Food Safety for Manufacturing

Award in Food Safety for Retail

Award in Supervising Food Safety in
Catering
Certificate in Occupational Safety and Health

International Diploma in Occupational
Safety and Health ( IDipOSH )

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2.4 Career Progression Plan (CPP)

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Career ProgresLseioandePrslaDne(vCePloPp)m- eLnetaSdcehresmhiepfDoreCvleielonpt ment Scheme

Time in Weeks

30 Recommendations
29
28 Implementation of
27 leadership
26
25 Development
24 Training Program
23
22 Leadership
21 Development
20 Training Program
19
18 design and
17 Approval
16
15 Training Needs
14 Analysis (TNA) –
13 Leaders Needs
12
11 Phase 2 Phase 3 Phase 4 Phase 5
10

9
8
7
6
5
4

3 Preparations

2
1

Phase 1

Scheme Phases

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