Gateway Initiative Wage and Benefit Survey Results - 2018

Attractions South Baldwin County

Golf Hospitality +
Resorts & Hotels Tourism

Restaurants Compensation + Benefits Survey
Retail 2018

Vacation Rentals

Purpose & Methodology

The South Baldwin Chamber of Commerce conducted a wage and benefit The survey presented common jobs (77 in total) for each represented

survey in November of 2018. The survey helps local businesses gauge their segment and solicited information on:

compensation and benefits packages against other companies in the ❖ Benefits offered to full-time employees to include: Healthcare Insurance, Dental Insurance,
Vision Insurance, Paid Holidays, Paid Vacations, Referral Incentives,

region. The survey results presented here are The number of businesses Annual Bonuses, Incentive Bonuses,
valuable to companies to use as a human reporting from each representative Retirement Plans, Paid Sick Days, and Tuition
resources guide for benchmarking wage and Assistance

❖ Benefits offered to part-time employees -
the same benefits as above

benefit rates. segment of the of the hospitality ❖ Pay structure for each position - hourly,
salary, commission, combo
The survey was sent to human resource and tourism industry are as follows:
professionals, owners, and managers of ❖ Starting wage paid for each position
Attractions: 8 Golf: 5
❖ Current, lowest-paid employee rate
Vacation Rental: 7 Retail: 17
❖ Current, highest-paid employee rate

businesses making up the hospitality and tourism

industry, specifically: restaurants, attractions, Restaurant: 17 Hotels: 8 Survey results are not given for

golf, hotels, vacation rental, and retail. jobs with less than five

The survey was emailed to these representative businesses that were businesses reporting.

members of the South Baldwin Chamber of Commerce. In addition, the In addition, the survey results have been combined to report entry-

survey was promoted and made available as a link on the Gulf Shores / level wages for jobs deemed similar across business segments,

Orange Beach Tourism and Coastal Alabama Business Chamber websites. (i.e. attractions, golf, restaurants, hotels, retail).

Wage Averages: Entry Level & Supervisory

Entry Level Position Salary Averages Supervisory Position Salary Averages

Business Segment Average Average Business Segment Average Average
Starting Current Starting Current
Salary Highest Salary Highest
Salary Salary
Vacation Rental $13.72/hr Vacation Rental $40.3K
Restaurant $9.53/hr $16.51/hr Restaurant $37.6K $54.6K
Retail $8.31/hr Retail $27.7K
Attractions $11.08/hr $11.47/hr Attractions $58.8K $43.5K
$9.14/hr $45.4K
Hotels and Resorts $9.45/hr $12.50/hr Hotels and Resorts $44.45K 31.7K
Golf $10.20/hr Golf $42.4K
$14.09/hr $53.5K
AGGREGATED AVERAGE AGGREGATED AVERAGE
$11.33/hr $56.4K

$11.42/hr $61.64K

$12.89/hr $50.2K

Percentage of Businesses 74% 5% 5% 77%
Offering Benefits, by Type 20% 69%

Healthcare - 77% 2% 71%
Dental - 71% 5% 41%
Vision - 41% 23%
Paid Holidays - 51% 51%
Paid Vacations - 69% 49%
Referral Incentives - 20%
Annual Bonuses - 33% 46%
Incentive Bonuses - 23% 23%
Retirement Plans - 46% 33%
Paid Sick Days - 49%
Tuition Assistance - 23%
Flex Time - 5%
Stock Options - 2%
Employee Discount - 74%
Autonomy / Creative Liberty - 5%
Other - 5%

Hospitality + Tourism

Compensation + Benefits Survey

Vacation Rentals

Reported Positions Unreported Positions
(represented less than 25% of individual position statistic)
Guest Relations Manager
Director of Marketing Guest Relations Assistant Guest Sales Manager Social Media Specialist Owner Services Quality
Maintenance Manager Manager Control Specialist
Guest Sales Lead Vacation Senior Computer Programmer Maintenance Tech I
Guest Relations Team Leader Planner Real Estate Owner Services
Maintenance Tech II
Guest Relations Rep I Guest Relations Vacation Rep
Planner

Guest Relations Rep II Marketing Assistant Director of Owner Services Maintenance Tech III

Guest Relations Rep III Senior Advertising Copywriter Owner Services Area Key Room Technician
Guest Relations Runner Graphic Designer Manager Carpenter

Owner Services Area
Coordinator

Web Developer Owner Services Property Rep

6 66 1 1
1
5 43 3
5
1
Vacation Rentals
322
3

11

Number of Employers per Segment Offering Benefit Type

(e.g., 6 vacation rental companies offer paid holidays to their full time employees)

Guest Relations Manager Director of Marketing

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 Salary Responses: 5 Salary
$50k $62.4k $60k $100k
Average $40k Average $70k
$41.6k $60k $35.3k $100k
$24.9k $45k
$33k $45k $31.2k $47.8k
$37.9k $41.6k $48.3k $50k
$39k $41.6k
$49.6k $67.9k

Number of Starting Salary Current Highest
Responses: 4 Salary
$50k $64.9k
Maintenance $50k $65k
Manager $31.2k $31.2k
$45k $62k
Vacation Rentals Average $44k $55.8k

Hospitality + Tourism

Compensation + Benefits Survey

Restaurants

Reported Positions Unreported Positions
(represented less than 25% of
Restaurant General Expediter Food Runner Server
Manager individual position statistic)
Line Cook Maintenance Busser
Restaurant Assistant Prep Cook Pastry Chef
General Manager Dishwasher Retail Associate Marketing Manager
Bar Manager Catering Manager Baker
Chef Administrative
Assistant Kitchen Manager
Sous Chef
Human Resource Wine Steward
Manager
Bar Back

Janitorial

Retail Manager

14 13 12 13 6

7 6 44 22 22
6
3 22 11 1
Restaurants 6
22
2 22
111

Number of Employers per Segment Offering Benefit Type

(e.g., 14 restaurant companies offer employee discounts to their full time employees)

Restaurant General Manager

Restaurants Number of Starting Salary Current Highest
Responses: 12 Salary
$26k $31.2k
Average $60k $95k
$40k $50k
$52k $62k
$40k $44k
$52k $55k
$52k $52k
$65k $85k
$45k $45k
$42k $71.5k
$45k $50k
$52k $70k
$47.5k $59.4k

Restaurant Assistant General Manager

Number of Starting Salary Current Highest
Responses: 10 Salary
$28k $28k
Average $55k $55k
$35k $38.5k
$48k $52k
$36k $38k
$52k $55k
$55k $65k
$35k $41.9k
$50k $50k
$46.8k $46.8k
$44k $47.8k

Restaurants

Chef Sous Chef

Number of Starting Current Number of Starting Current
Responses: 10 Salary Highest Responses: 8 Salary Highest
Salary Salary
Average $45k Average $38k
$52k $65k $38k $40k
Restaurants $52k $61k $45k $40k
$52k $56k $42.7k $45k
$50k $52k $50k $42.7k
$55k $59k $36k $67k
$27k $72k $45k $72k
$72k $29k $45k $45k
$50k $116k $42.4k $45k
$55k $50k $49.6k
$51k $65k
$61.6k

Line Cook Number of Starting Salary Current Highest
Responses: 13 ($/hr) Salary
Restaurants ($/hr)
Average 10 16
10 12
11 16
11 14.5
11.5 11.5
11.5 15.5
11.5 14.5
11.5 14.5
10 14
10 12
13.5 17.5
13 15
12 17
11.27 14.42

Prep Cook Starting Salary Current Highest
($/hr) Salary
Number of ($/hr)
Responses: 11 10 12
8 10
Restaurants Average 10 15
18 18
11.5 12
13 15
11.5 14.5
10 14
12 15
12 12
10 12
11.45 13.60

Dishwasher Food Runner

Number of Starting Salary Current Highest Number of Starting Salary Current
Responses: 10 ($/hr) Salary Responses: 7 ($/hr) Highest Salary
($/hr)
Average 9 11.5 Average 10 ($/hr)
8.5 * Plus tips 5* 10
Restaurants 11 10 6* 5*
10 6* 6*
10 13 6* 6*
10 10 7.25* 6*
11.5 10 10
9 10.5 7.18 7.75*
9 13 10
10 12.75 7.25
9.8 12.5
15
11.83

Expediter Bar Manager

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 4 ($/hr) Salary Responses: 5 ($/hr) Salary
($/hr) ($/hr)
Average 12 Average 15 15
12 12 *plus tips 17.3
10 6* 23
11 14 10*
11.25 5.25* 6*
13.5 11.25
10*
10
15*
12.4
12.4

Restaurants

Server Busser

Number of Starting Salary Current Number of Starting Salary Current
Responses: 8 ($/hr + tips) Highest Salary Responses: 10 ($/hr + tips) Highest Salary
($/hr + tips) ($/hr + tips)
Average 2.13 Average 7.25
2.15 3 5 7.25
2.13 2.15 5
2.13 5.85
5 6 5.85
8 2.13 6 6
2.13 6 6
2.13 9 6
2.13 2.13 7.25
2.86 2.13 7.5 7.25
2.13 10 7.5
3.45 7.25 10
6.81 7.25
6.81

Restaurants

Maintenance Retail Associate

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 4 Salary Responses: 4 Salary
$25k $35.4k $18.7k $31.2k
Average $35k $38k Average $20.8k $24.9k
$29k $31.2k $18.7k $24.9k
$31.2k $41.6k $20.8k $31.3k
$30k $36.5k $19.7k $28k

Restaurants

Catering Manager HR Manager

Number of Starting Current Number of Starting Current
Responses: 6 Salary Highest Responses: 4 Salary Highest
Salary Salary
Average $42.7k $42.7k Average $31.2k
$42.7k $42.7k $58k $37.4k
$42.7k $42.7k $42k
$42.7k $42.7k $31.2k $68k
$32k $40.6k
$31.2k $47k $55k
$39k $31.2k
$41.5k $31.2k

$47.9k

Restaurants

Administrative Marketing Manager
Assistant
Number of Starting Salary Current
Number of Starting Salary Current Highest Responses: 4 Highest Salary
Responses: 5 Salary $39k
$37.4k $37.4k Average $45k $39k
Average $37.4k $48k $40k $60k
$34.3k $34.3k $18k $44k
$24k $27k $35.5k $18k
$31.2k $31.2k $40.2k
$32.8k $35.6k

Restaurants

Hospitality + Tourism

Compensation + Benefits Survey

Attractions

Reported Positions Unreported Positions
(represented less than 25% of individual position statistic)
General Manager
Maintenance Staff Assistant General Manager Food Cashier Retail Associate Storage Rental

Lifeguard Food Prep Ride Technicians Greeters
Ride Attendants Food Cooks EMT Arcade / Redemption
Entertainment Staff Park Cleaning Services
Food Runner Gift Shop Clerk

6 55 42

5 44
4
11 11
Attractions
3 21

1

Number of Employers per Segment Offering Benefit Type

(e.g., 6 attraction companies offer paid vacations to their full time employees)

General Manager Maintenance Staff

Number of Starting Salary Current Number of Starting Salary Current
Responses: 5 Highest Salary Responses: 5 Highest Salary
$86.8k $19.8k
Average $20.8k $86.8k Average $16.6k $48.4k
$41.6k $20.8k $20.8k $16.6k
$70k $41.6k $27k $20.8k
$50k $120k $31.2k $56.1k
$53.8k $50k $23.1k $33.3k
$63.8k $35.1k

Attractions

Hospitality + Tourism

Compensation + Benefits Survey

Golf

Reported Positions Unreported Positions
(represented less than 25% of individual position

statistic)

Beverage Cart Prep Cook Greenskeeper Chef Bar Back Assistant Golf Teaching
Attendant Professional

Director of Golf Cook Grounds Maintenance Maintenance Busser Dishwasher
Pro Shop Associate Technician Golf Cart Technician
Course Golf Teaching Banquet Manager
Bartender Superintendent Professional Sales and Marketing Course Assistant
Server Assistant Course Manager Food and Beverage
Superintendent Golf Cart Attendant Manager
Sales and Marketing
Starter Assistant

Administrative Assistant

333 21

3 33 11 1
3 2 21

Golf 2
11

Number of Employers per Segment Offering Benefit Type

(e.g., 3 golf companies offer Healthcare to their full time employees)

Beverage Cart Director of Golf
Attendant

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 4 ($/hr + tips) Salary Responses: 5 Salary
$49k $75k
Average 6 ($/hr + tips) Average $75.5k $116.5k
7.50 $49k $75k
6 $140k $140k
6 $49k $75k
6 8.79 $72.5k $96.3k
6.38
6

6

6.70

Golf

Pro Shop Associate Bar Tender

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 ($/hr) Salary Responses: 4 ($/hr) Salary ($/hr)
($/hr) 6 9.50
Average 10 13.50 Average 6 9.50
10 *plus tips 6 9.50
10 13.50 8* 8.71*
15.76 6.50 9.30
8.50 13.50
10.85
15.76

9.84
11.38

Golf

Server Starting Salary Current Highest Cook Starting Salary Current Highest
($/hr) Salary ($/hr) ($/hr) Salary ($/hr)
Number of 6 9.50 Number of 9 14
Responses: 4 6 9.50 Responses: 4 9 14
6 9.50 9 14
Average 2.14* 2.14* Average 11.50 12.53
*plus tips 5.04 7.66 9.63 13.63

Golf

Prep Cook Course Superintendent

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 4 ($/hr) Salary ($/hr) Responses: 5 Salary
9 10 $55.5k $99k
Average 10 11.88 Average $50k $120k
9 10 $41.6k $41.6k
9 10 $50k $120k
9.25 10.47 $50k $120k
$49.42k $100k

Golf

Greenskeeper Assistant Course
Superintendent
Number of Starting Salary Current Highest
Responses: 5 ($/hr) Salary ($/hr) Number of Starting Salary Current Highest
9 13 Responses: 5 Salary
Average 14.10 18.08 $38.8k $53.9k
9 13 Average $25k $38k
10 12.56 $38.3k $38.5k
9 13 $25k $38k
10.22 13.93 $25k $38k
$30.42k $41.28k

Golf

Grounds Maintenance Golf Teaching
Professional
Number of Starting Salary Current Highest
Responses: 4 ($/hr) Salary ($/hr) Number of Starting Salary Current Highest
8 11 Responses: 4 Salary
Average 11 13.49 $28k $35k
8 11 Average $44.6k $55.4k
8 11 $28k $35k
8.75 11.62 $28k $35k
$32.2k $40.1k

Golf

Golf Cart Attendant Starter

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 4 ($/hr) Salary Responses: 4 ($/hr) Salary
($/hr) ($/hr)
Average 7.25 Average 7.25
* plus tips 7.25 8 7.25 7.25
7.50* 7.25
7.25 8 7.25
7.31 8
10.93* 7.44 7.25

8 12.38

8.73 8.53

Golf

Hospitality + Tourism

Compensation + Benefits Survey

Resorts & Hotels

Reported Positions Unreported Positions
(represented less than 25% of
General Manager Director of Food Line Cook Accounts Bar Back HR
& Beverage Receivable Administrative individual position statistic)
Dishwasher Director of Housekeeper
Assistant Restaurant Group Sales Purchasing Assistant Guest Services Landscape Valet
General Manager Manager Front Desk Clerk Laundry Manager Manager
Manager Attendant Restaurant Host
Director of Sales Chef Special Event Night Auditor Retail Shop Accounts Payable Cocktail Server
Coordinator Executive Restaurant Manager
Bartender Housekeeper Server
Sales Sous Chef Landscape Staff Retail Shop Clerk Reservationist Spa Manager
Administrative Assistant Restaurant Food
Executive Runner Massage
Assistant Housekeeper Therapist
Director of Janitorial Worker
Front Office Banquet Chef Bar Manager Bellman Spa
Manager Human Maintenance Prep Cook Bell Captain Receptionist
Resources Technician
Director of Facilities Pastry Chef Concierge Pool Attendant
Maintenance &
Engineering

88 8 73

87 6 3 3
3 3 2
5
8 43

5 3

Resorts & Hotels 3 31
1

Number of Employers per Segment Offering Benefit Type

(e.g., 8 resort/hotel companies offer healthcare to their full time employees)

General Manager Assistant General
Manager
Number of Current Highest
Responses: 5 Starting Salary Salary Number of Starting Salary Current Highest
Responses: 5 Salary
Average $104k $116.5k* $72.5k
* plus bonus $109k $224.5k Average $40k $136.3k*
$105k $105k * plus bonus $42k $44k
$55k $62.4k $68.3k $48.5k
$80k $92.5k* $71.5k $68.3k
$90.6k $120k $58.8k
$75.7k*
$74.5k

Resorts & Hotels

Director of Sales Sales Administrative
Assistant
Number of Current Highest
Responses: 5 Starting Salary Salary Number of Current Highest
$85k* Responses: 5 Salary
$75k $154.1k Starting Salary $25k
$60k Average $25k
$73.8k $36.4k $22.8k $35k
$75.7k $25k $27k
$60k $82.2k $33.2k $22.8k
$25k $27k
$30k $22.8k
$25.7k
$50k

Average $57.7k

* plus commission and bonus

Resorts & Hotels

Front Office Manager Director of Facilities,
Maintenance &
Number of Starting Salary Current Highest Engineering
Responses: 5 Salary
$54k $72k* Number of Starting Salary Current Highest
Average $36.6k $55k Responses: 6 Salary
* plus bonus $32.5k $35k $78.5k $92k
$36k $38.4k Average $72.5k $114k
$35k $42k $50k $50k
$38.8k $48.5k $37.4k $41.5k
$50k $57k
$35.3k $35.4k
$54k $65k

Resorts & Hotels

Director of Food & Restaurant Manager
Beverage

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 Salary Responses: 5 Salary
$67k $73k* $41.5k $50k*
Average $72.5k $142.5k Average $38k $70k
* plus bonus $75k $75k * plus bonus $40k $47k
$61k $61.8k $40k $42.5k
$56.4k $56.4k $43.6k $43.6k
$66.4k $81.7k $40.6k $50.6k

Resorts & Hotels

Chef Sous Chef

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 Salary Responses: 5 Salary
$120k* $52k $76k
$120k $127.2k Average $40.6k $67.1k
$75k $45k $45k
$64.6k $66.4k $39.5k $43k
$58.4k $51k $51k
$75k $89.4k $45.6k $56.4k

$62.5k

$58.4k

Average $71.6k

* plus incentive and bonus

Resorts & Hotels

Banquet Chef Pastry Chef

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 Salary Responses: 5 Salary
$52k $76k $24.3k $36.5k
Average $41.8k $75.9k Average $41.8k $54.5k
$45k $45k $22.6k $25k
$38.4k $42.4k $38.5k $38.5k
$43.6k $43.6k $22.5k $22.5k
$44.1k $56.6k $30k $38k

Resorts & Hotels

Line Cook Dishwasher

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 ($/hr) Salary Responses: 5 ($/hr) Salary
($/hr) ($/hr)
Average 11.49 Average 10.00
11.68 14.86 10.00 13.94
12.98 17.55 10.96
11.49 14.42 10.96 13.46
17.55 10.96
10 12.02 10.58 10.96
11.54 15.29
10.96

15.00
12.84

Resorts & Hotels

Group Sales Manager Special Event Coordinator

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 Salary Responses: 5 Salary
$35k* $62.1k* $30k $62.1k
Average $36.6k* $70.1k* Average $36.6k $43k
* plus commission $40k $32k $32k
$40k $36.4k* $25.4k $25.4k
$32k* $26.5k* $29.4k $31k
$26.5k* $47k $30.7k $38.7k
$34k

Resorts & Hotels

Landscape Staff Accounts Receivable

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 ($/hr) Salary Responses: 5 Salary
($/hr)
Average 11 17 $29.1k* $40k*
10
10 14.85 $25k* $33.7k*
11
12 10 $29.1k* $29.1k*
10.8
11 $36k $36k

12 $41.5k $41.5k
13
Average $32.1k $36k

* Reported as hourly, converted to annual amount

Resorts & Hotels

Director of Purchasing Front Desk Clerk

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 Salary Responses: 7 ($/hr) Salary
$47k $57.8k ($/hr)
Average $43.3k $65.3k 9.75* 13.94*
$38.6k $38.6k 10 13.50
$29.1k $31.2k 11 11
$31.5k $31.5k 11 15
$40.1k $44.8k 10 12
10 11
Average 12 12
*including incentives 10.5 12.63

Resorts & Hotels

Night Auditor Bartender

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 6 ($/hr) Salary Responses: 7 ($/hr) Salary
($/hr) ($/hr)
Average 10.75 13.94 Average 6.50*
12 13.50 * plus tips 14 8.46*
11 11 5*
12 15 18.90
11 12 9.50* 5*
12 11 7.25
12.74 4.75* 9.50*
11.45 10 7.25
8.14 4.75*
12
9.40

Resorts & Hotels

Housekeeper Laundry Attendant

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 6 ($/hr) Salary Responses: 6 ($/hr) Salary
($/hr) ($/hr)
Average 9.50* 14.64* Average 9.50* 14.64*
* plus incentive 10 13.41 * plus incentive 10 13.06
11 11 11 11
11 15.65 11 15.65
11 13 11 12.50
12 13 12 12
13.45 13.14
10.75 10.75

Resorts & Hotels

Executive Housekeeper Assistant Executive
Housekeeper
Number of Current Highest
Responses: 6 Starting Salary Salary Number of Starting Salary Current Highest
$52.5k* Responses: 5 Salary
Average $35k* $80.4k $29.1k* $43.9k*
* plus incentive $47.5k $35k Average $38.8k $53.2k
$35k $35k * plus incentive $29.1k $29k
$35k $36k $27k $27k
$36k $38k $31.6k $31k
$38k $46.2k $31.1k $36.8k
$37.75k

Resorts & Hotels

Director of Human Human Resource
Resources Administrative Assistant

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 Salary Responses: 5 ($/hr) Salary
$72.9k $95k ($/hr)
Average $72.5k $110k Average 12 12
$75k $75k 12
$46.9k $53.6k 11 12.53
$51.6k $52.9k 13
$63.8k $77.4k 12.50 11
12.1
13

13
12.3

Resorts & Hotels

Restaurant Host Restaurant Server

Number of Starting Salary Current Highest Number of Starting Salary Current Highest
Responses: 5 ($/hr) Salary Responses: 5 ($/hr) Salary
($/hr) ($/hr)
Average 8 9 Average 4.15* 6.39*
11 *plus tips 2.14*
12 11 3.50* 2.14*
9.75 2.13*
11 12 3.00* 3.50*
10.35 2.94
11.75 2.13*

11 3.00*
10.95 3.43

Resorts & Hotels

Janitorial Restaurant Food
Runner
Current Highest
Number of Starting Salary Salary Number of Starting Salary Current Highest
Responses: 5 ($/hr) ($/hr) Responses: 5 ($/hr) Salary
10.24* ($/hr)
Average 8.00* Average 9.50 14.64
*plus tips 5.00* 5.00* 10.00
7.25* 10.00 13.50
7.25* 7.25* 10.50
4.50* 7.25 13.78
6.40 9.00* 9.45
10.50
6.50*
7.60 10.00
12.48

Resorts & Hotels