Our Services

Our Services

2 What’s inside

The Kepplegate Mission Page (page numbers found top left)
The Kepplegate Vision 3
The Kepplegate Way 3
Residential Care 4
Domiciliary Care 6
Day Care & Respite Care 7
Community Meals 8
Menus 9
John’s Campaign 10-11
How to Fund Your Care 12
LCC Residential funding guidance 13
LCC Domiciliary Funding Guidance 14-26
LCC Direct Payments Guidance 27-31
Our Fees 32-33
We Want Your Feedback 34-35
Our latest CQC report –abridged 36
Kepplegate Residential Home Contract 37-40
Kepplegate Domiciliary Care Contract 41-42
Our Contact Details 44-49
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3 The Kepplegate Mission:

“Our team are at the heart of the community,
making growing older worry free by living our

values.”

The Kepplegate Vision:

“Kepplegate care services will remove worry and fear and replace
it with reassurance and comfort. For the Over Wyre community,
we will grow our services to allow us to provide outstanding care

to all those who need it. We will create opportunities for local
people to join our genuinely caring, community driven team. We
are the only care company you need to speak to about yours or your

loved one’s needs.”

4 The Kepplegate Way

Approachable At Kepplegate our doors are always open, and our friendly
and respectful team are here, ready to listen to you and each other.

Passionate We encourage a positive environment, taking pride in our
work. It’s the small things that matter and what is important to someone

we care for, is as equally important to us.

Adaptive and Progressive We promote an innovative and learning
environment; sharing our knowledge and skills and using our initiative

to always add value to the care we give in the community.

Community Driven We are committed to building relationships with our
colleagues, our family, their relatives, and our community. Everyone
matters to us at Kepplegate, we are family.

Trustworthy We believe that openness and sincerity is an integral part
of relationships, operating a culture of candour and confidence. We

communicate honestly.

5

Our
Services

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

6 RCaesriedential
Keeping in Touch As we get older, living at home is not always a possibility

It is important to us that everyone who and facing the task of moving into a residential care
setting can be an emotionally daunting task. Whether for
stays with us is able to maintain their yourself or a loved one, choosing the right care home can

social connections. Our home is equipped be difficult, that’s why we believe in communicating

with wi-fi throughout allowing us to honestly.

change the future of communication. Our care is personally tailored to each person who stays

We have an advanced telephone system with us to ensure that their rights, choice, independence

in place which makes it possible for and dignity are wholeheartedly respected. We work with
multiple people to be on the phone at our family and their relatives to create personal
advanced care plans that reflect their personalities and
any one time and our portable handsets beliefs, to allow for a more holistic approach to their care

ensure everyone has the ability to and to ensure they are always cared for how they wish.

maintain their right to private phone Friends and relatives are always welcome at home as we

calls. truly believe that our team, family and their relatives

Sometimes a familiar voice just isn't make up the Kepplegate family. Because we understand

enough but distance makes it hard to that loved ones are sometimes the main carer for an

visit. With our iPad and Skype, face to individual before they move into residential care, we
face communication is now achievable no encourage all carers to visit as often as they wish as well
as inviting them to continue providing care for their
matter where you are in the world. relative should that be both their wishes. Finally, to ease

Technology is new and still quite daunting the initial transitioning period we welcome carers to stay

to some however we really believe in with their loved one for their first few nights living in

adapting to improve the lives of their new home.

everyone. Every day is made memorable at Kepplegate and

Thanks to our super-fast broadband, everybody is valued equally. We blur the lines between

skype and emails are made possible on care home and community by promoting strong social
your own devices! Just ask us for the wi-fi connections, supporting local businesses and creating
jobs for local people. We are very much at the heart of
password when you move in or visit, it's community looking after the people of Over-Wyre. This is
completely free to use!
why it is easy for Kepplegate to become home for

everyone living here.

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

7 CDaormeiciliary
Passion to provide local people with
reassurance and support is why we
started our domiciliary care, or care at home, service. We
understand that considering care to meet yours or a loved one’s
needs can be overwhelming and unnerving but we are here to help.
We don’t just provide care, we provide people with independence,
reassurance and the ability to live well. Through our services, people
can keep the freedom of their lives, remaining at home with a sense
of security for both their relatives and themselves.

Our care is tailored to each individual, ensuring that their own
specific needs are met. Supporting people with all aspects of
personal care, medication support, nutritional encouragement as
well as anything else that they may feel they need assistance with
are just a few of the ways our services can help. Working with our
community family and their relatives, we will build a person-centred
care plan enabling our team to provide care in the most respectful
and dignified way. We will provide as many or as few visits as you
need for as long as you need them.

Although not always possible, we aim to reduce the level of care
that people require, enabling them to live more independently
through the use of community outreach services and physical aids.
We provide regular and familiar members of our family support
team to ensure a consistent service and allowing for better
relationships.

End of life is something a lot of people do not like discussing but it is
something we should all plan for. We provide an empathetic and
attentive end of life care service ensuring that people can live out
the rest of their lives at home.

Our care services are well established and exclusive to the Over-
Wyre villages of Hambleton, Stalmine, Knott End-on-Sea and Preesall
with our fantastic reputation known throughout the community, we
are here to help you. It’s your home, your care, your choice.

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

8 Day Care &
Respite Care

Being the main carer for a loved one, though rewarding, can be mentally and
physically exhausting. We always want to do our best for the ones we care for and in
doing so we sometimes forget that from time to time we need our own space to
recharge our batteries. Being a main carer requires a selfless nature as well as being
available day and night. At Kepplegate we believe in looking after everybody, which
includes you, the carer.

Our Day care and respite services offer you the chance to have some quality ‘you’
time whilst being reassured that your loved one is receiving the care that they need.
We won’t be able to replace the importance of the care you give but we can ensure
that the care we provide will be personally tailored to meet their needs, making their
temporary stay with us as welcoming and accommodating as we can.

Our day care is also invaluable to those who live at home but struggle to maintain
social connections meaning they become isolated and lonely. With frequent day care
guests and our lovely family, there is always a hive of activity and conversation to join
in with. We even have a visiting hair dresser each week!

The team is always there, willing to help with all aspects of personal care as well as
medication needs. We have an adapted wet room so if being able to enjoy a shower
at home is a challenge for you we can help you have one on your day care visit. It may
be that you just don’t have a suitable shower at home and you may not need
assistance, you are still more than welcome to use our facilities on your visit.

We have a wheelchair accessible vehicle meaning we can offer transport in some
instances however our vehicle, day care and respite availability varies so it is always
best to call or pop in for a chat to enquire about using any of these services.

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

9 Community
Meals

We are so proud of the food we serve in our care home we are excited
to be able to offer it to the community. Cooking your favourite meals

can become increasingly difficult as you get older and microwave
meals just don’t bring the same enjoyment as a proper home cooked

dinner. Our community meals are all cooked fresh with
almost 50% of our meat coming from local butchers.

Available 7 days a week, 365 days a year, our meals are
unbeatably priced and delivered hot, right to your table. Our
three course meals provide nutrition and satisfaction to the
Over Wyre villages of Hambleton, Stalmine, Knott End-on-Sea
and Preesall and are cooked fresh each day in our consistently

rated level 5 Kitchen.

The meal consists of three courses;

Soup of the Day

Main course

Dessert

For an extra charge, we also provide a freshly prepared
sandwich alongside the three-course meal as an option for

tea. All meals are delivered over the lunch period in a
thermostatically controlled environment ensuring you get the

best quality food at the right temperature.
Our free delivery service doesn’t stop at the knock of your
door. With permission we will come in and plate your dinner
up for you, making sure you are OK and liaising with your
family or carers if there are any concerns. Our meal service truly looks

after the people who use it.

Meals start from £5.25

Large meals start from £6

Add a cold tea for just £1.25

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

Week 1

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MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

Cottage Pie & Braised Liver SOUP OF THE DAY Salmon Creamy Chick- Roast Lamb &
Gravy in Onion En Croute & en Supreme Gravy
Gravy MAIN COURSE Parsley Sauce Served With
Served With Served With Baby Potatoes Served With
White Served With Mediterranean Roast Grilled Cheesy Roast &
Boiled & Carrots Mashed
Cabbage & Pork Casserole Gammon & Mashed Potatoes,
Pickled Potatoes & Potatoes & Brussel
Beetroot Broccoli Served With Light Gravy Green Beans Sprouts,
Stuffing &
Crispy Potatoes & Served With
Mint Sauce
Cauliflower Potato Bake &

Garden Peas

Apple Crum- Ginger Semolina DESSERT Pineapple Rice Pudding Sherry Trifle
ble & Custard Sponge & Cherry Pie & Sponge &
White Sauce Custard
Cream

FOR £1.25 YOU CAN ADD AN EVENING TEA:- SANDWICHES OF YOUR CHOICE AND A COLD DESSERT

IF YOU ARE ALLERGIC TO ANY FOOD PRODUCTS OR HAVE SPECIFIC DIETARY REQUIREMENTS AND ARE UNSURE IF OUR
MEALS WOULD BE SUITABLE FOR YOU, THEN WE REQUEST THAT BEFORE YOU ORDER A MEAL, YOU DISCUSS ANY ALLER-
GIES OR REQUIREMENTS THAT YOU MAY HAVE WITH ONE OF THE LEADERSHIP TEAM. THEY WILL BE ABLE TO ADVISE YOU

OF ANY ALLERGENS IN OUR MEALS IN ORDER FOR YOU TO DECIDE IF OUR MEALS ARE SUITABLE FOR YOU.
WE RESERVE THE RIGHT TO ALTER A MENU AT SHORT NOTICE IF THERE ARE UNFORESEEN CIRCUMSTANCES.

Week 2

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

Chicken, Steak & SOUP OF THE DAY Poached Sausage in Roast Chicken
Bacon & Leek Kidney White Fish in Onion Gravy Served With
Casserole MAIN COURSE Butter Sauce Served With
Pie Served With Served With Grilled Mashed Roast &
Served With Dumplings, Potato & Meat Pie Lasagne Fondant Pota- Potatoes & Mashed
Boiled toes & Carrots Savoy Cabbage Potatoes,
Baby Potatoes & With Shortcrust Served With Broccoli,
Potatoes & Mixed Veg Gravy &
Garden Peas Pastry Top Served Crispy Stuffing

With Carrot & Potatoes &

Swede Mash, Green Beans

Gravy & Pickles

DESSERT

Chocolate Apple Strudel Plum Crumble & Bread & Butter Rhubarb Pie & Tapioca Pud- Jelly &

Sponge & & Cream Custard Pudding & Custard ding Blancmange

White Sauce Cream

FOR £1.25 YOU CAN ADD AN EVENING TEA:- SANDWICHES OF YOUR CHOICE AND A COLD DESSERT

IF YOU ARE ALLERGIC TO ANY FOOD PRODUCTS OR HAVE SPECIFIC DIETARY REQUIREMENTS AND ARE UNSURE IF OUR

MEALS WOULD BE SUITABLE FOR YOU, THEN WE REQUEST THAT BEFORE YOU ORDER A MEAL, YOU DISCUSS ANY ALLER-

GIES OR REQUIREMENTS THAT YOU MAY HAVE WITH ONE OF THE LEADERSHIP TEAM. THEY WILL BE ABLE TO ADVISE YOU

OF ANY ALLERGENS IN OUR MEALS IN ORDER FOR YOU TO DECIDE IF OUR MEALS ARE SUITABLE FOR YOU.

WE RESERVE THE RIGHT TO ALTER A MENU AT SHORT NOTICE IF THERE ARE UNFORESEEN CIRCUMSTANCES.

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

Week 3

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MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

SOUP OF THE DAY

MAIN COURSE

Minced Steak Slow-Cooked Lamb Hotpot Sausage Plait Breaded Fish Chicken Casse- Roast Beef
Pie & Gravy Pork in Cider Served With Served With Served With role Served Served With
Served With Served With Braised Red Onion Gravy, Crispy Pota- With Herb
Boiled Pota- Cheesy Jacket Cabbage & Mashed Pota- toes, Mushy Dumplings, Roast &
toes & Brussel Pickled Beet- toes & Carrots Peas & Tartar Baby Mashed Pota-
Potato, & Potatoes & toes, Yorkshire
Sprouts Broccoli root Sauce Green Beans Pudding, Gra-
vy & Cauliflow-

er Cheese

Fruit Sponge & Coffee Sponge Mixed Fruit DESSERT Coconut Bakewell Tart Apple Pie &
Crumble & Sago Sponge & Cus- & Custard Whipped
Cream
Custard & Custard Cream tard

FOR £1.25 YOU CAN ADD AN EVENING TEA:- SANDWICHES OF YOUR CHOICE AND A COLD DESSERT

IF YOU ARE ALLERGIC TO ANY FOOD PRODUCTS OR HAVE SPECIFIC DIETARY REQUIREMENTS AND ARE UNSURE IF OUR
MEALS WOULD BE SUITABLE FOR YOU, THEN WE REQUEST THAT BEFORE YOU ORDER A MEAL, YOU DISCUSS ANY ALLER-
GIES OR REQUIREMENTS THAT YOU MAY HAVE WITH ONE OF THE LEADERSHIP TEAM. THEY WILL BE ABLE TO ADVISE YOU

OF ANY ALLERGENS IN OUR MEALS IN ORDER FOR YOU TO DECIDE IF OUR MEALS ARE SUITABLE FOR YOU.
WE RESERVE THE RIGHT TO ALTER A MENU AT SHORT NOTICE IF THERE ARE UNFORESEEN CIRCUMSTANCES.

Week 4

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

Chicken Pie Potato, Leek & SOUP OF THE DAY Fish pie Pars- Corned Beef Roast Pork
Served With Ham Bake ley sauce & Hash & Short- Gravy
Boiled Pota- Served With MAIN COURSE
toes & Garden Broccoli Carrots crust Top Mash & Roast
Boiled beef & Savoury Mince Steeped Peas & Potatoes,
Peas Stuffing,
Carrots, Baby Cobbler, Roast Pickled Red
Cabbage Apple Sauce &
Potatoes & Potatoes & Carrot &

Savoy Cabbage Brussels Swede Mash

Sprouts

Syrup Sponge Pear Crumble Rice Pudding DESSERT Egg Custard Lemon Sponge Peach Pie &
Eves pudding and custard Cream
& Custard & Cream
& custard

FOR £1.25 YOU CAN ADD AN EVENING TEA:- SANDWICHES OF YOUR CHOICE AND A COLD DESSERT

IF YOU ARE ALLERGIC TO ANY FOOD PRODUCTS OR HAVE SPECIFIC DIETARY REQUIREMENTS AND ARE UNSURE IF OUR
MEALS WOULD BE SUITABLE FOR YOU, THEN WE REQUEST THAT BEFORE YOU ORDER A MEAL, YOU DISCUSS ANY ALLER-
GIES OR REQUIREMENTS THAT YOU MAY HAVE WITH ONE OF THE LEADERSHIP TEAM. THEY WILL BE ABLE TO ADVISE YOU

OF ANY ALLERGENS IN OUR MEALS IN ORDER FOR YOU TO DECIDE IF OUR MEALS ARE SUITABLE FOR YOU.
WE RESERVE THE RIGHT TO ALTER A MENU AT SHORT NOTICE IF THERE ARE UNFORESEEN CIRCUMSTANCES.

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

12 JCoahmnp’saign

John’s Campaign was something that we came across a couple of years ago now. We are
always looking at ways in which we can enhance the lives of those who live with us and the
campaign piqued our interests: The values of John’s Campaign were something that we
already felt resonated within our service, but the idea and inspiration behind the campaign
empowered us to really focus on how we could make our services truly carer friendly.

What is John’s Campaign?

“John’s Campaign was founded in November 2014 by Nicci Gerrard and Julia
Jones. Behind its simple statement of purpose lies the belief that carers should
not just be allowed but should be welcomed, and that a collaboration between
the patients and all connected with them is crucial to their health and their well-
being. John’s Campaign applies to all hospital settings: acute, community, mental
health and its principles could extend to all other caring institutions where
people are living away from those closest to them.”

Our John’s Campaign Pledge

“We are passionate that John’s campaign is a culture and a way of life.
Everyone who lives with us is considered family; their relatives, carers and
anyone else who is important to them are always welcome at Kepplegate to
visit and support them as we believe everyone has the right to choose who
supports them to live well. Through family chats and rendezvous, we empower
families to continue supporting each other as they always have done and by
promoting a feedback positive culture our families help us adapt and progress

our services.”

Stay with them when it matters most

'Stay with them when it matters most' is a Kepplegate initiative based on the ideals
of ‘John’s Campaign’. We encourage carers to stay with their loved one for their
first night or two when they move into Kepplegate to help ease their transition into
care. We also encourage carers to stay when the health of their loved one
deteriorates to provide added comfort to the individual during their final days. We
have a dedicated ‘John’s Campaign Bed’ as well as a ‘John’s Campaign’ shower that
can be used by carers and family members. Our ‘Stay with them when it matters
most’ promise;

“We recognise that those first few nights in care can be daunting; That those nights
when they are poorly can be worrying; That their final nights they don't want to be
alone. We are proud to offer our 'John's Campaign' bed that will allow you to stay
over with your loved one in those times of need. Our home is your home. you care, we care.”

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

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Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

14 How to fund your care?

There are a number of options available when looking to see how you can fund
yours or your loved one’s support and care, and although we are limited with
how much we can assist you with organising your funding we can help provide
you with information to guide you. The main funding types for care are:
• Private
• Local Authority
• Local Authority - Direct Payments (Domiciliary Care)

Private

Privately funded care is when you pay for your care completely out of your own
income or savings.

Local Authority

Local Authority funding is when your local council will contribute towards the
cost of your care. To qualify for this you will require your care needs and your
finances to be assessed. In most cases you will still need to contribute towards
your own care. Information regarding local authority funding can be found on
the following pages of this brochure.

Local Authority - Direct Payments

Direct payments is when, following assessments from the local authority, you
are allocated a personal budget. This is an amount of money that will be used to
pay or contribute towards your care. Again, we have provided Lancashire County
Council’s guidance on direct payments in this brochure

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

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Approachable | Passionate | Adaptive & Progressive
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Approachable | Passionate | Adaptive & Progressive
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1 Approachable | Passionate | Adaptive & Progressive
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Approachable | Passionate | Adaptive & Progressive
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Approachable | Passionate | Adaptive & Progressive
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Approachable | Passionate | Adaptive & Progressive
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Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

33 Direct payments

(Provided by Lancashire County Council)

Direct payments is one of the ways you can choose to receive your personal social care budget and use it to meet your care needs.
If you choose to receive direct payments, Lancashire County Council will give you the money so that you can buy the care/support
you need. Direct payments can help you to arrange your care/support around how you live your life, in a way that will meet your
needs. If you think that you would like to use a direct payment to meet your care needs contact our customer care team on 0300
123 6725.

Considering direct payments

Your responsibilities

It is important that you or the person receiving and managing your direct payments understand the responsibilities involved. These
include:

• signing an agreement that sets out the responsibilities between you and Lancashire County Council
• keeping simple records to show us how your money has been spent
• ensuring the money is spent as detailed and agreed in your support plan
• paying your assessed financial contribution
• understanding that if you employ a personal assistant (PA) you will become an employer

ensuring you understand your contractual obligations when buying services from a care agency or another service

Managing direct payments

If you need help to manage your direct payments you can ask someone else to manage the money for you. The person you ask will
need to be willing, able and capable of managing your direct payments.
Where a person lacks mental capacity to consent to receiving direct payments, Lancashire County Council can appoint a
representative to receive the direct payments on their behalf.
The person who receives and manages the direct payments cannot use the money to pay themselves to provide the care or support
needed.

Your contribution to the cost of your care or support

Lancashire County Council operates a charging policy which is based on a person’s ability to pay. We will carry out an assessment of
your financial circumstances. Depending on your income and your ability to pay, you may be required to make a contribution to the
cost of your services.

Receiving direct payments

You can choose to receive your direct payments onto a prepaid card or to a separate bank account that you have set up. You could
use some of your direct payment to pay an independent company who can arrange for any employees to receive their wages and
pay any invoices. They will also prepare paperwork for auditing by the county council.

Choosing a prepaid card

A prepaid card is just like a traditional bank account, but without a cheque book. It is not a credit or debit card so you can only
spend up to the balance on the card. You can also load money on your card to pay your contribution if required. If you choose to
have a prepaid card it will be sent to you or your nominated representative's home address with instructions on how to activate it.

Direct payments and state benefits

Direct payments are not classed as income or a benefit and therefore will not affect any benefits you receive.

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

34 Spending your direct payments

Direct payments are for buying support, services and goods to meet your social care needs as identified in your social care
assessment. Some people use the money to recruit and employ a personal assistant and /or buy support from an agency or
organisation of their choice. The details of what you decide to spend your direct payment on needs to be agreed and written in
your support plan.
Direct payments are not intended as a replacement for support from families, friends or from voluntary organisations and should
not be used to pay someone who lives with you in your home.

Becoming an employer

Many people use their direct payments to employ a personal assistant (sometimes referred to as a PA). If you decide to employ a
personal assistant, you or the person you have asked to manage your direct payments will need to:

• become an employer
• ensure a contract of employment is in place
• manage your employee
• pay your employee's wages including any tax and national insurance contributions
• keep simple employee records
• purchase Employer's Liability Insurance

have a backup plan in place to cover your employee's absences and holidays

Support available if you choose to take a direct payment

We have asked an organisation called Lancashire Independent Living Services (LILS) to provide you with the professional support
you will need to manage your direct payment. They can provide information and support with anything from budgeting to deciding
how to spend the direct payment, including:

• information, advice and support to become an employer
• assistance with staff recruitment, contracts and interviews
• carry out Disclosure and Barring Service checks for your employee
• provide financial management and budgeting advice
• on‐going advice with personnel issues
• general advice about using your direct payments
• help activating your prepaid card

If you employ a personal assistant, LILS can help you with your responsibility to pay your employee's tax, national insurance and
pension contributions. This is not difficult as the payroll service also provided by LILS will work out what needs to be paid and will
send you payslips so you know how much to pay your personal assistant.

Using your direct payment to pay a home care provider

Information about using your direct payment to pay a home care provider including the questions you need to ask.

Contact us

If you think that you would like to use a direct payment to meet your care needs contact our customer care team on 0300 123
6725, Monday to Friday, 8am to 6pm.
If you'd like more information or advice contact Lancashire Independent Living Services (LILS) on 01772 558863.

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

35 KEPPLEGATE FEES

RESIDENTIAL

Rate for Moving in with care and support :-

Standard £588 per week (£84 per night)

Higher £609 per week (£87 per night)

Dementia £630 per week (£90 per night)

Respite Care £ 90 per night

(£630 per week)

“Top Up” fees for Social Services Funded Individuals :-

£9.00 - £20 per day depending on Social Service assessment

DAY CARE

Day Care £50.00

Transport may be available – please enquire

DOMICILIARY CARE £23.50
£14.95
Hourly Rate (60 mins & additional 10 mins travel)
Half Hourly Rate (30 mins & additional 10 mins travel)

Hourly Rate (Without additional travel) £22.00
Half Hourly Rate (Without additional travel) £13.56

MEALS £ 5.25
£ 6.50
Standard 3 Course Meal
Standard Meal + Tea

Large 3 Course Meal £ 6.00

Large 3 Course Meal + Tea £ 7.25

Approachable | Passionate | Adaptive & Progressive
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Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

40

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

41

Compliments
and

Complaints

Improving who we are through our
Feedback Positive Culture

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

42

KEPPLEGATE RESIDENTIAL CARE HOME CONTRACT
TERMS AND CONDITIONS

This contract is made the …………………………...
Between:-
KEPPLEGATE LTD (the provider)
Of Kepplegate House Sandy Lane Preesall FY6 0EJ and

Name: Telephone Number:

Address: …………………………………………………………...

Post Code:

Admission on:

Our preliminary assessment of has established that the fee agreed for this admission is £ per

week. Suitable payment arrangements will be agreed on admission either by cash, cheque (made payable to

Kepplegate Ltd) or standing order.

Services included in the fees are:-

24-hour care and support service to meet the level of your needs
Three meals per day consisting of breakfast, a three-course lunch and two-course

dinner, plus refreshments throughout the day
Laundering service – people living at Kepplegate will be expected to provide adequate

day and night clothing, clearly labelled with their name.
In-house leisure activities
Communal daily papers

Any item other than the above is to be payable by yourself or your relatives, e.g. personal hygiene appliances,
chiropody, hairdressing etc. ‘Pocket money’ for this purpose can be given to the admin team to be kept in a
secure place.

Kepplegate House supports John’s Campaign, whereby relatives are free to continue to provide care to their
loved one in the care home environment. We also promote caring language throughout the home to create a
true homely atmosphere. The people who live at Kepplegate are our family and those who support them to
live well are our family support team

The room available is room number , although a change of room may be appropriate for a variety of
reasons, but this would not take place without consultation with the resident or their relative/advocate.

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

On moving in to Kepplegate House, if the new person would like to continue to vote, it is their family’s
43 responsibility to register the new address on the electoral roll.

When a family member passes away, we invoice for the following three days in line with the local authorities
terms.

Permanent Family Members
During the first four weeks of residency if either party is not satisfied with the arrangements, the agreement
may be terminated immediately. Any fee paid in advance is not refundable.

Either party, for termination of the agreement thereafter, will require four weeks’ notice.

If the person should have to leave the Home for any reason with the intention of returning, then the full fee is
payable during the absence for the first six weeks, then a 30% reduction applies thereafter.

The care home team works closely with the district nurses and other local health professionals to provide the
level of support and care required for each person living at Kepplegate. If it becomes apparent that a family
member requires a higher level of support than can be provided at Kepplegate, then the Kepplegate leadership
team will work closely with the individual and their relatives to help to secure a place in a reputable nursing
home and with arrange required assessments.

Respite Family Members
With respect to people staying with us on respite, there is a charge of two weeks’ fees as the resident move in, if
the length of stay is unknown. If the residency exceeds four weeks in the care home, he/she will be deemed to
be living with us for the foreseeable future and the termination policy for permanent family members will apply.
If the period of respite is known, this will payable in advance. This period can be extended if a room remains
available.

Visiting
We’re proud to encourage visiting at any time, day or night. The door gets locked in the evening around 8pm but
if you call ahead the team will meet you at the door. During the first few nights of living with us, we ihave the
option of relatives staying over using our John’s campaign bed. This also applies during any sever or grave
changes to someone's health. We have a visitors book in the reception to be used for fire and health and safety
reasons and, in order to help promote infection control, and keep out those nasty bugs and germs we
respectfully ask anyone visiting to use the hand gel available at the entrance to our home.
Any complaints by residents will be treated in the strictest confidence and will be rectified to the best of the
proprietor’s ability. If rectification is still not satisfactory, the Care Quality Commission or the Ombudsman can
be contacted. We are a non-smoking home so smoking is only permitted in the designated outside area to the
rear of the premises.

We cannot be responsible for the loss or the damage to residents’ valuables when not held by the proprietor for
safekeeping.

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

Consent
44 Everything told to Kepplegate Ltd will be treated confidentially, but by signing this document you, or your

relative, consents to the organisation keeping a record of information from any enquiry, to contact other
agencies, such as the Department of Work & Pensions, on your behalf and to Kepplegate dealing with a
resident’s correspondence or finances.
We believe in spreading the word of great support whilst also making great connections with our local
community. We do this by utilising many forms of social media which means from time to time photos and
videos will be posted of activities, parties and other community events to try to increase the social and
community presence in our home. No images will be taken of support being provided and all submissions to
social media will be tasteful. Photos may also be used for our monthly newsletter, the activity board and
promotional material. You have the right to ask that your image or likeness not be used in any of our social
media or marketing.

Signed: ……………………………………………………………
Date: ………………………………………………………………
Or
Signed on behalf of
Name:…………………………………………………………….
Relationship:…………………………………………………..
Signed:……………………………………………………………
Date:………………………………………………………………

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

DOMICILIARY CARE SERVICE CONTRACT

45

This contract is made the _____________day of____________________________
Between: -
KEPPLEGATE LTD (the provider)
Of Kepplegate House Sandy Lane Preesall, FY6 0EJ and
Name: - _________________________ Telephone number: - __________________

Address: - _____________________________________________________________________
__________________________________________________Post code: -__________________

Support to start: - ____________________________
WHERE AS:

1. A member of the support team visited to get to know you and to identify your needs that you want help
and assistance with.
2. You are willing and able to arrange for the service to be met by Kepplegate Ltd (Domiciliary).
Where possible unpaid/paid carers and family members have been recognised as expert care partners and been
fully involved throughout the process of tailoring your support plan.
The purpose of this agreement is to set out the responsibilities and obligations of Kepplegate Ltd and the service
user.
It is agreed by the recipient that

1. The charge for the service with additional travel will be £22.55 per hour £14.95per half hour. The charge for
the service without additional travel will be £22. per hour £13.96 per half hour. £50 per full day’s Day Care and
£25 per half day’s Day Care.
2. The charge for any bank holidays worked will be charged at 50% extra.
3. A four-weekly invoice will be received from Kepplegate Ltd for which payment will be due within 28 days.
Kepplegate Ltd reserve the right to charge interest of 5% if the invoice is not paid within 28 days.
4. Cheque payments are to be made to ’Kepplegate Ltd’
5. Kepplegate Ltd. Operates a ‘clipped visit’ system where by no more than the first 5 minutes and last 5
minutes of your visit will be used for travel time.
6. I understand that I am required to give no less than one weeks notice of my intention to terminate the
service in writing or verbally.
7. I understand that this service does not supply transport, but will provide a personal assistant to accompany
me should I need to attend appointments.
8. In the event of an emergency I give Kepplegate Ltd permission to release any relevant information to the
appropriate authorities.

Approachable | Passionate | Adaptive & Progressive

Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

10. I understand that Kepplegate Ltd has a zero tolerance to all forms of abuse and reserves the right to
withdraw its services for reasons of violence, sexual harassment or challenging behaviour towards any of
46 the personal assistants.

11.Support slots will be held for a maximum of 2 weeks free of charge in the event of, but not limited to,
holidays or hospital admissions. If you wish to reserve your care slots for longer than the 2 week period
then you will be required to pay a retainer to the full value of the slot in order for us to keep them open.

SERVICE DETAILS

CLIENT:
ADDRESS:

POSTCODE:

TEL. NO: KEPPLEGATE LTD
PROVIDER DOMICILIARY CARE AGENCY
SANDY LANE
PREESALL
FY6 0EJ

TEL. NO: 01253 811957 / 813862
FAX. NO 01253 813862

Signed (Individual)……………………………………………………………………….

Name (Block letters)…………………………………………………………………

Note: if signed on behalf of the individual please state relationship:………………………..

Signed on behalf of the ‘Provider’ Kepplegate Ltd.

……………………………………………………………………………………….

Date:
……………………………………………………………………………………….

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

TERMS & CONDITIONS

47

DEFINITIONS

The terms & conditions herewith are between Kepplegate Ltd (‘provider’) and the individual recipient
(‘purchaser’) and a copy will be provided with the contract.

CHARGES

All charges for the provision of support and care services will be notified to the purchaser prior to uptake
of the service. Any predetermined special charges or terms with the purchaser will be confirmed in
writing by an authorised representative of the provider.

All charges are subject to regular review and any variation will be notified in writing. The provider will give
at least two weeks notice in advance of their intention to review its charging scale.

PERMANENT RECRUITMENT

Should the purchaser wish to personally employ the provider’s personal assistant within 12 months of the
date the personal assistant was initially introduced to the purchaser, then the provider will be entitled to
a transfer fee of £1000.00. This one-off fee will be charged in consideration of the introduction. This fee
will still apply should a third party on the purchaser’s behalf or the personal assistant arrange
employment.

INSURANCE POLICIES

If the purchaser believes that the provider’s fees may be met by a medical insurance, it is the purchaser’s
responsibility to arrange this. The provider relinquishes all responsibility to enter into any arrangements
on behalf of the purchaser with medical insurance companies.

INVOICES

Invoices will be received by the purchaser on a four-weekly basis and are immediately payable on receipt.
Should no payment be received within 28 days after the invoice date a surcharge of 5% of the total
invoice will be payable. The provider reserves the right on 7 days notice to terminate the service in the
event of continued non-payment or delayed payment of invoices.

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

CONFIDENTIALITY

48

All references and any other information obtained by the provider in respect of the personal assistant are
deemed confidential and can only be divulged to the purchaser in exceptional circumstances. The provider
also holds personal, private and confidential information on the service user. To ensure the guaranteed
privacy of the service user all employees on commencement of employment agree to abide by the
organisation’s policy and procedure on confidentiality.

INDEMNITIES

The provider has affected a public liability insurance policy to indemnify the agency against costs incurred in
respect of proven acts for which the provider can be held responsible in law.

LIABILITY

While every effort is made by Kepplegate Ltd to introduce suitable skilled staff, the service user agrees:
No liabilities attaches to the provider for any loss, expenses, damage or delay arising, for failing to provide
staff for all or part of the period of the client’s booking for from negligence, dishonesty, misconduct or lack of
skill of the personal assistant or if the personal assistant wishes to terminate their contract.

COMPLAINTS

The provider strives to ensure that all individuals are provided with the highest standard of service possible
and to maintain this standard of excellence a comprehensive complaints procedure is in place to ensure any
problems are resolved, and this procedure is given to you with the contract.

CANCELLATION

The provider reserves the right to charge a cancellation fee should less than 24hours notice be given by the
service user in the event of cancellation of an agreement. The fee charged will be consistent with current
rates.

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

49 CONSENT FORM

Kepplegate Ltd. wants to provide the highest quality care at home service. Everything that you tell us will
be treated confidentially, but we do have to ask your consent for the following reasons:-

To keep a record of information gained from any enquiry.

To check that the information is correct. The Data Protection Act 1998 requires us to obtain your consent
for keeping such a record.

Those other agencies we may contact on your behalf, such as the Department of Work and Pensions know
that you have authorised us to act on your behalf.

Dealing with your correspondence or finances.

If a key safe is in place permission is needed to keep key safe codes, these codes will be kept in a confiden-
tial file.

If you have any questions or concerns about the above please contact us.

I give my consent to Kepplegate Ltd to record personal information on myself and to its corresponding on
my behalf with:

Any relevant third party (please tick)

The following third party……………………………………………………….

………………………………………………………..

………………………………………………………..

………………………………………………………..

…………………………………………………………

Name……………………………………………………………………………….
Signature……………………………………………Date………………..............

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ

50 Introduction
At Kepplegate we believe in having a feedback positive culture. Our services can only maintain and im-
prove based on the feedback from all those who use our services as well as those who deliver our
services.

We aim to meet the needs and exceed the expectations of everyone who uses our services, however
sometimes we may get things wrong. We want to empower those who use our services to tell us of
any concern, dissatisfaction, niggle or worry, no matter how slight. Only by knowing of these can we
aim to put things right. Whether you are a family in our home or the community, use our communi-
ty meals, a relative or advocate, a volunteer, a trade contact, or anyone else who works in partner-
ship with us, we want to know of ANY concerns you may have.

Most of the time, however, we believe we get things right and we have now made it easier than ever to
let us know how well we are doing. (Appendix 1)

Aims
We hope that everybody who has interacted with our services would feel comfortable to approach a
member of our team to raise a concern, complaint or compliment. We acknowledge that some com-
plaints are more sensitive than others and they may require a member of the leadership team being
informed which is why we employ an open office policy. Whenever the leadership team are in, any-
body can come and talk to us in our offices, over the phone or by any other required communication
means.

All feedback can be anonymous, and we will respect that, however sometimes, especially in the case of
specific niggles or compliments, providing us with your details will allow us to provide you with feed-
back and also ascertain if our response was satisfactory.

For more serious concerns or complaints then we would hope you have the confidence to approach us.

We want our compliments to be heard as well. Appendix 1 details the way in which you can let us, and
indeed the local community, know what a good job we are doing. Compliments help boost team
moral and also help to dispel the common fear and stigma associated with health care. We want are
community to feel confident in the services we offer. We can only do this with honest feedback.

Making a complaint, concern or worry known
All concerns, worries and complaints are taken seriously at Kepplegate and are never left unanswered.
We also do not discriminate against anyone or anyone associated to a person who has made a com-
plaint or concern known to the team.

Approachable | Passionate | Adaptive & Progressive
Community Driven | Trustworthy

Kepplegate House, Sandy Lane, Preesall, FY6 0EJ