Industrial Training Final Report

1 ASSESSMENT OF INDUSTRIAL TRAINING (FINAL REPORT) WITH MANUAL HANDLING AMONG TRAINESS AT THE ACTUAL WORKPLACE NORKAMILA IDAYU BINTI MOHAMAD MISRAN 202009040014 BACHELOR IN BUSINESS ADMINISTRATION (HONS) FACULTY OF BUSINESS MANAGEMENT CITY UNIVERSITY MALAYSIA JOHOR SEPTEMBER 2023

2 FACULTY OF BUSINESS MANAGEMENT (BBCB3336) INDUSTRIAL TRAINING FINAL REPORT CITY UNIVERSITY MALAYSIA KOTA SOUTHKEY 80150 JOHOR BAHRU Prepared By NORKAMILA IDAYU BINTI MOHAMAD MISRAN 202009040014 BACHELOR OF BUSINESS ADMINISTRATION (HONS) 1 JUNE 2023 – 1 SEPTEMBER 2023

3 ABSTRACT

i ABSTRACT INDUSTRIAL TRAINING FINAL REPORT CITY UNVERSITY, JOHOR BHARU MALAYSIA By Norkamila Idayu binti Mohamad Misran Matric No. 202009040014 Academic Supervisor : Dr Mohd Yuhafidz bin Mohd Yusof Faculty : Faculty of Business As a Bachelor of Business Administration (BBA) student at the City University, each student in any organization must perform practical guidance to complete the four-month Internship Program requirement for a specific institution and produce a corresponding internship final report. This work is provided by the Faculty of Business City University as a partial compliance with the BBA program requirement. The ultimate goal of the faculty is to educate students in business, industry, government and non-governmental areas for professional development.

ii This industrial training report consists of 5 chapters and that are Introduction, Background of the Organization, Client Charter, Description of Functional Area, and Summary, Conclusion and Recommendations. Chapter 1 consist of Objection of Industrial Training, the Important of Industrial Training, Objective of Industrial Training Report and Scope of Industrial Training. Chapter 2 consist of Introduction of Organization, Organization Profiles, Organization Objectives, Organization Function, Organization Strategy/Vision/Mission and Organization Chart. Chapter 3 consist of Description of Product/quality Services, Major Customer and Segment Markets/Client’s Responsibility, Overview of Organization’s Business and its activities and Customer Service Charter Objectives. While chapter 4 consist of Introduction of Functional Area, Objective of Functional Area, Structure of Functional, Job Description, Layout of Functional Area, Work flow of Processes, Human Relations/Communication and Motivation, Critical Incidents and Suggestion for improvement. Last chapter is chapter 5 which has the Summary/Conclusion and Recommendation of the report, Summary of all chapter, Recommendation for improvement, References, Appendices and last is Biodata of Student. In order to complete study, trainee needs to undergo four months of practical training in industry starting from 1 June 2023 until 1 September 2023. During four months of training, trainee have chosen an institution maintaining public safety and order or known as an enforcement agency which is at the Police Station (PDRM) as a place to conduct practical training sessions. Buloh Kasap Police Station is a Police Station under the administration of Segamat District Polis Headquarters located in Segamat district in the state of Johor. Buloh Kasap Police Station is government sector that I chose to undergo my Internship. Training schedule has been

iii prepared by the Police Chief of the Station for the trainee to carry out General Duty Practical Training. This Training provides an initial exposure to trainee about the actual duties when working at the Police Station. Besides that, with early exposure to real workplace environment, student also learn to improve effective communication skills techniques to create good relationships with colleagues as well as foster high discipline, punctuality and fulfill responsibility for task. Practical training is the best method to prepare trainee to face the real work environment and make valuable experience for trainees in relation to the ins and outs of the world of work, thus making highly skilled graduate trainees who meet the needs of employers in the future.

iv ACKNOWLEDGEMENT

iv ACKNOWLEDGEMENT Assalamualaikum w.b.t Alhamdullilah, praise to Allah S.W.T, our creator, I am so blessed that I have managed to put an end to my internship session successfully with Allah’s blessing I would like to thanks Him for giving me good health and ability to go through my internship peacefully and well. Secondly, I am thankfully to my BBCB3336 (Internship) lecturer Dr Mohd Yuhafidz bin Mohd Yusof who had helped me and my other course mates a lot during our internship training session with abundance of information and helped feedback to facilitate us in completing this report. The understanding, encouragement and continuous support from his throughout the duration of fulfilling this assignment are most appreciated. Many thanks also to the Department Faculty of Business, City University Johor Bharu for giving us, the students majoring in business studies (Bachelor of Business Administration), such a huge opportunity to be able to choose to go for internship. Besides that, I would like to thanks the Officer in Charge of Station (OCS), Sergeant Major Mastika binti Ramli, for giving me an opportunity to undergo my practical training internship in

v Buloh Kasap Police Station. I would like to thank all staff in Buloh Kasap Police Station for the hospitality that they have given me which make me feel such a comfort during the four months my intern as well as feeling belonged there. Next, I would like to thank my father Mohamad Misran bin Ismail dan my mother Maimonah binti Ab Rapar and my siblings who always support me with the decision I tool in doing my intern training. Infinite thanks to my husband Addy bin Yunik and other my family members whom had been my backbones throughout my internship period who are always ready to help in providing all my needs including energy and money with love and sincerity. Alhamdullilah. Last but not least, thank you to my friends and other practical members for the ideas and advise that they have given to me. They helped me a lot in completing the industrial report, and without their help ad advise, I could not able to do the industrial training report well. Thank you. Sincerely, ------------------------------- (Norkamila Idayu binti Mohamad Misran)

vi DECLARATION

vi DECLARATION I hereby declare that the thesis is based on my original work except for quotations ad citations, which have been duly acknowledged. It is original and is the result of my own work, with the help of organization, lecturer and other references. I also declare that it has not been previously or concurrently submitted for any other degree at City University or any other institutions. Copying and so forth is prohibited and requires the consent of the student. Student’s Name : Norkamila Idayu binti Mohamad Misran Matric Number : 202009040014 Program : Bachelor in Business Administration (HONS) Faculty : Faculty of Business Management, City University Johor Bharu Title : BBCB3336 – Industrial Training (Final Report) Signature: ………………… Name: Norkamila Idayu binti Mohamad Misran Matric No: 202009040014 Date: 25th August 2023

vii TABLE OF CONTENT

vii TABLE OF CONTENTS TITLE PAGE ABSTRACT i - iii ACKNOWLEDGEMENTS iv - v DECLARATION vi TABLE OF CONTENTS vii - x LIST OF FIGURES xi - xii LIST OF ABBREVIATION/GLOSSARY OF TERM xiii - xiv INDUSTRIAL TRAINING BRIEF xv - xvi CHAPTER 1: INTRODUCTION 1 1.1 Introduction 1 – 3 1.2 Objective of Industrial Training 3 3 – 5 1.3 The important of Industrial Training 6 – 8 1.4 Objective of Industrial Training Report 8 – 11 1.5 Scope of Industrial Training 11 – 14 CHAPTER 2: BACKGROUND OF THE ORGANIZATION 2.1 Introduction of Organization 15 – 17 2.1.1 - History 17 – 18 2.1.2 - Organization of PDRM 18 - 20 2.1.3 - Police Logo 20 2.1.4 - Meaning Police Logo 20 – 21 2.1.5 - PDRM Song 22 2.1.6 - Flag ‘Sang Saka Biru’ 23 2.1.7 - List of IGP 24 – 25

viii 2.1.8 - Biodata of IGP 25 – 26 2.2 Organization Profiles 26 – 28 2.2.1 – Structure of PDRM 29 – 30 2.2.2 - The History of Buloh Kasap 31 2.2.3 - Dato Abdullah Mahat 32 – 33 2.2.4 - Buloh Kasap History Bridge 33 – 34 2.2.5 - Map of Buloh Kasap 34 – 35 2.2.6 - Map of Buloh Kasap Police Station 35 2.3 Organization Objectives 36 – 38 2.3.1 - Royal Malaysia Police Main Policy - Section 3(3) 38 - 41 2.4 Organization Functions 41 2.4.1 - Duties of Police Officer – Section 20 41 2.4.2 - Rank 42 – 43 2.5 Organization Strategy/Objectives/Vision/Mission 44 – 46 2.5.1 - Vision, Mission, Motto PDRM 46 - 47 2.6 Organization Chart 47 – 49 2.6.1 - Department 50 2.6.2 – 10 Department under an IPD 51 – 53 2.6.3 - IPD Segamat 53 – 54 2.6.4 - Buloh Kasap Police Station 55 2.6.5 - Administrative Structure Chart of Contingent to District 56 2.6.6 - Buloh Kasap Police Station Organization Chart 57 CHAPTER 3: CLIENT CHARTER 3.1 Introduction Client Charter 58 – 59 3.2 Description of Product/Quality Services etc 60 – 61 3.3 Major Customers and Segment Markets/Client’s responsibility 62 – 65 3.3.1 - Major Customer and Market Segment in the Police Force 66 - 67 3.3.2 - Client’s Responsibility in the Police Force 67 - 69 3.4 Overview of organization’s business and its activities 70 - 73 3.5 Customer service charter objectives 74 - 75

ix 3.5.1 - Customer service charter objective 76 – 77 CHAPTER 4: DESCRIPTION OF FUNCTIONAL AREAS (1) OR (2) 4.1 Introduction of Functional Area 78 4.1.1 - Functional Area of PDRM 78 – 80 4.1.2 - The Functional of Police Station 80 – 83 4.2 Objective of Functional Area 83 – 86 4.3 Structure of Functional Areas 86 – 88 4.3.1 - Structure of Functional Area of Police Station 88 – 93 4.4 Job Descriptions 94 – 96 4.4.1 - A description of my job if I were a Police Women Officer 96 - 103 4.4.2 – Other Duties 104 1. Lock-Up 104 – 107 2. Amanita 108 3. OCPD Kawad Training 109 4. Physical Training (PT) 110 5. Fatique (Fitik) 111 6. PERKEP 112 7. PPS (School Liaison Officer) 113 4.5 Layout of Functional Area 114 – 116 4.6 Work flow or Processes 116 – 119 4.7 Human Relations, Communication and Motivation 120 – 123 4.8 Critical Incidents (if any), Description and how was it solved 123 4.8.1 - Critical Incident: Hostage Situation 123 – 125 4.8.2 - Critical Incident: High-Speed Pursuit 125 – 126 4.8.3 - Domestic Disturbance with Violence 127 – 128 4.8.4 - Shoplifting and Disorderly Conduct 128 – 129 4.8.5 - Found a dead body 129 – 132 4.9 Suggestion for Improvements 133 – 135 4.9.1 Another Suggestion – Prevent Obesity 136 - 142 CHAPTER 5: SUMMARY, CONCLUSION AND RECOMMENDATIONS

x 5.1 Summary of all chapters 143 – 144 5.2 Conclusion 144 – 145 5.3 Recommendation for improvements 145 – 146 REFERENCES/BIBIOGRAPHY (any references must have citation) xvii APPENDICES (Weekly report/Supervisor’s evaluation/etc.) xviii Industrial Training Weekly Log Book 1 – 19 Appendix 1 – Student Practical Training Letter 20 Appendix 2 – Attendance Note 20 -21 Appendix 3 – Front Desk Task 21 - 23 Appendix 4 – Briefing from the Senior Officer (Supervisor) 23 -24 Appendix 5 – ‘Kawad’ Training 24 Appendix 6 – PPS 25 Appendix 7 – Roll Call 26 Appendix 8 – ‘Fitik’ / Gotong- Royong 27 Appendix 9 – Attent the Program 28 Appendix 10 – PERKEP Activities Program 29 - 30 Appendix 11 - AMANITA 31 Appendix 12 – Crime Prevention Patrol Unit 32 Appendix 13 – Photo with Buloh Kasap Police Station Staff 33 BIODATA OF STUDENT (brief student biodata) xix

xi LIST OF FIGURES

xi LIST OF FIGURES FIGURES PAGE Figure 1: Logo of PDRM 21 Figure 2: The meaning of logo 22 Figure 3: PDRM song lyric 24 Figure 4: Flag ‘Sang Saka Biru’ 26 Figure 5: List of IGP 27 Figure 6: Photo of IGP 27 Figure 7: Structure PDRM 31 Figure 8: Before and after Buloh Kasap Police Station 33 Figure 9: Photo of Dato Abdullah Mahat 34 Figure 10: ‘Jambatan Putus’ 35 Figure11: Map of Buloh Kasap 36 Figure 12: Map of Buloh Kasap Police Station 37 Figure13: PDRM Rank 46 Figure 14: Vision, Mission, Motto 50 Figure 15: IPD Segamat 57 Figure 16: Buloh Kasap Police Station 58 Figure 17: Chart of Structure Contingent to District 59 Figure 18: Buloh Kasap Police Station Organization Chart 60 Figure 19: Example of Charter from PDRM 62 Figure 20: Crime Prevention Patrol from URB 74 Figure 21: Amanita Squad 75 Figure 22: Arrested by the police 76 Figure 23: Women Police Traffic 76 Figure 24: ‘Kaunter Aduan’ Buloh Kasap Police Station 87 Figure 25: Public Relationship 88

xii Figure 26: In-Service Training 88 Figure 27: Patrol Division (MPV) 95 Figure 28: Patrol Division (URB) 95 Figure 29: Criminal Investigation Department 96 Figure 30: Police Traffic Malaysia 96 Figure 31: Community Policing 97 Figure 32: Front Counter 98 Figure 33: Training and Professional Development 99 Figure 34: Specialized Units 100 Figure 35: Policewomen Outfit 104 Figure 36: Traffic Accident 105 Figure 37: House Campaign Safe Monitoring 106 Figure 38: Example of House Campaign Safe Form 107 Figure 39: Register VSP Online 107 Figure 40: ‘Kaunter Aduan’ – Front Counter 108 Figure 41: Task Briefing 109 Figure 42: Roadblock Duty 109 Figure 43: Natural Disaster - Floods 110 Figure 44: Lock-Up 115 Figure 45: Amanita Logo 116 Figure 46: Amanita Squad Petrol 117 Figure 47: OCPD Kawad Training 118 Figure 48: Physical Training (PT) 119 Figure 49: Briefing before Fitik 120 Figure 50: Fitik in the Police Station Area 120 Figure 51: PERKEP Logo 121 Figure 52: PERKEP IPD Segamat 122 Figure 53: Elementary School PPS 123 Figure 54: Shift Briefing 124 Figure 55: Police Line 141

xiii ABBREVIATION / GLOSSARY OF TERM

xiii ABBREVIATION/GLOSSARY OF TERM LIST OF ABBREVIATION / GLOSSARY OF TERM PDRM Polis DiRaja Malaysia IGP Inspektor General of Police DIGP Deputy Inspector General of Police CP Commissioner of Police DCP Deputy Commissioner of Police SAC Senior Assistant Commissioner of Police ACP Assistant Commissioner of Police SP (SUPT) Superintendent of Police DSP Deputy Superintandent of Police ASP Assistant Superintandent of Police INSP Inspector of Police P/INSP Probationary Inspector of Police SI (S/INSP) Sub-Inspector of Police SM Sergeant Major / Sarjan Mejar SJN Police Sergent / Sarjan KPL Police Corporal L/KPL Police Lance Corporal KONST Police Constabel OCPD Officer In-Charge of Police District T/KPD Timbalan Ketua Polis Daerah KCKD Ketua Cawangan Khas Daerah KBSJD Ketua Bahagian Siasatan Jenayah KBSJND Ketua Bahagian Siasatan Jenayah Narkotik KBIPS Ketua Bahagian Intergriti dan Pematuhan Standard

xiv KB LOG Ketua Bahagian Logistik KBPJKK Ketua Bahagian Pencegahan Jenayah dan Keselamatan Komuniti KBSP TRAFIK Ketua Bahagian Siasatan dan Penguatkuasaan Trafik PKP Pegawai Kanan Polis APR Anggota Pangkat Rendah PRP Pegawai Rendah Polis KTA Kakitangan Awam PAP Pegawai Awam IPK Ibu Pejabat Kontinjen IPD Ibu Pejabat Daerah DCC District Control Centre PRS Police Report System MPV Mobile Petrol Vehicle (Patrol Car Unit) URB Unit Ronda Bermotosikal PERKEP Persatuan Keluarga Polis PPS Pegawai Perhubungan Sekolah CPJ Cawangan Pencehahan Jenayah PPS Pegawai Pemantau Sekolah RCJ Ronda Cegah Jenayah MERS 999 Malaysia Emergency Response Services SWAT Special Weapons and Tactics UTK Unit Tindakan Khas K-9 Detection Dog Unit PT Physical Training SPB Sistem Perharian Balai (Station Daily System) BAKA Bahagian Agama & Kaunseling (Religion and Counseling Division)

xv INDUSTRIAL TRAINING BRIEF

xv INDUSTRIAL TRAINING BRIEF Bachelor student form Faculty of Business are compulsory to go for industrial training at organization either government sector or private sector. The training is a part of academic subject (Internship). This industrial training provides pre-professional work experience for the students. The period of industrial training is six months includes presentation of knowledge gained during training and the semester break. Student are required to choose any agencies or company for industrial training’s placement whether it is paid or unpaid. According to industrial training handbook (2015), the student has to work under supervision of experienced information professional. Therefore, student is able to learn more on management, gained added skills and practical knowledge that are possibly different at the class. For this industrial training, student will be grade through the assessment that comes from report of organization itself, industrial training report prepared by the student and presentation at the end of training period. The purpose of the final report of an internship in the government sector is to provide a comprehensive and organized overview of the intern's activities, experiences, and achievements during their time working within a government agency or department. This report serves multiple important functions. Documents the tasks, projects, and responsibilities the intern was involved in during their internship. It outlines the scope of their work, the challenges they faced, and the solutions they implemented.

xvi The report often includes a reflection on the intern's learning experiences. This could involve discussing how the internship contributed to their personal and professional growth, the skills they developed, and how their understanding of the government sector developed. A report that highlights the intern's contributions of trainee to government agencies. This includes specific projects they worked on, ideas they proposed, or tasks they completed that had a positive impact on the organization's goals and objectives. Overall, the final report of an internship in the government sector serves as a valuable tool for both the intern and the organization. It encapsulates the intern's experiences, provides a platform for self-reflection, and contributes to the continuous improvement of the organization's internship programs. Generally, this report contains 5 chapter where chapter 1 and chapter 2 are regarding the organization. Meanwhile in chapter 3, student was describing work done by his or her during the training. It will also include special project that the student has done which give an impact to the organization. In contrast, chapter 4 will be discussing the lesson learnt by the student throughout all activities that have been done. On the other hand, it is also containing suggestions and recommendations at chapter 5.

xvii CHAPTER 1: INTRODUCTION

1 1.1 Introduction A City University’s Johor Bahru student named, Norkamila Idayu binti Mohamad Misran have choose a PDRM government agency as a place of Industial training located at the Buloh Kasap Police Station in Segamat Johor. Student prefer to gain Police Station work experience because of their deep interest in uniformed forces. The internship is an integral platform for anyone to gain experience in actual workplace. Thus, Subject BBCB3336 Internship is a good opportunity for student to learn, to gain experience and also to make preparation. Mean learn through experience, and a real life is full of different kinds of experiences. Student will encounter many difficulties and obstacles, and with experiences them are expected to able to encourage and complete the cleansing process. Experience in my eyes is a very valuable thing in life because we need to be brave in talking risk. It is also not something that we simply create, but we need to undergo through it. By doing my internship in an actual workplace, it helps me to know and discover myself form different angle. It also helps me to control and develop my attitude and behaviour in dealing with different kind of people and situation. I have decided to take the internship course to grab the golden opportunities to apply theories and knowledge that I have in real working life setting. Through learning in university, I learned about theories but by doing internship, I learned the practicality approach on dealing with a real world. Even through it was not that much, it still has profound result in some aspects of my life. In some ways, through the internship, I also have learned that I am still lacking as an individual and employee. Internship helps me to identify my weaknesses and also my strengths. Immanuel

2 Kant once said, ‘Experience without theory is blind, but theory without experience is mere intellectual play.” The other reason why I choose to take the internship course is as a preparation for more challenging work environment and situation. Our life in school and university is incomparable with working life. A working life is very challenging as it requires great effort, commitment, and abilities, those are something that I need to be prepared and trained to. Apart from that, I really want to gain professional knowledge and skills by talking the internship course. At the same time, I also want to improve my communication skills and ability to interact with people. I realize that by being part of working society, I will need to meet different people around the office and I will have to communicate with them to settle their needs. Undergoing internship also helps to make me learn on how to work in a systematic organization. It helps me to learn on how to be independent in accomplishing my tasks. Besides, all knowledge that I have learnt through my learning in classroom can be implemented through internship. Not only that, by doing internship, I am able to undergo challenges which is normal in working life setting. During my four months of internship, I want to actively contribute to the company’s objectives by applying the knowledge I obtained during my education environment for example differentiate between public sector administration and private sector management. I could see how the public sector like Police DiRaja Malaysia managed their organization structure as compared to the private sector. At the same time, I want to understand more about the vision and mission from the leadership in achieve the objectives of its establishment. I go through my internship course for the duration of approximately 16 weeks excluding holidays. I chose Buloh Kasap Police Station located in Segamat Johor as the organization for me to complete my internship. I have several reasons onto choosing this place to do my internship.

3 First of all, my house is nearby to the Buloh Kasap Police Station. Thus, it would be much easier for me to go to work by riding a motocycle. Secondly, I wanted to have a full excitement and experiences period on internship. Perhaps, all the experiences while having internship in Police Station will be beneficial in future. 1.2 Objective of Industrial Training Industrial training, a crucial component of many educational programs, serves as a bridge between classroom learning and real-world application. The primary objectives of industrial training are designed to equip individuals with practical skills, enhance their understanding of industry practices, and prepare them for successful careers. The relevant of giving at least four months working experiences at selected organization is most of the student do not have chance to work in office. Therefore, with the existing of this subject, student can get the image on working in field that they have learnt. Skill Development: One of the primary objectives of industrial training is to develop practical skills that are directly applicable to a chosen field. Trainees engage in hands-on activities that help them master specific techniques, tools, and equipment used in their industry. Whether it's operating machinery, conducting experiments, or implementing software, this skill development is essential for job readiness. Real-world Application: Industrial training aims to provide trainees with real-world exposure to the practical application of theories and concepts learned in the classroom. By working in an actual professional setting,

4 trainees experience firsthand how their theoretical knowledge translates into practical solutions, fostering a deeper understanding of their field. Industry Insights: Understanding the intricacies of an industry is vital for successful career navigation. Industrial training provides trainees with insights into industry practices, standards, regulations, and trends. This knowledge enables them to align their skills with industry needs and prepares them to contribute effectively to their future workplace. Professional Adaptability: Another objective of industrial training is to enhance trainees' adaptability. Exposure to different tasks and challenges helps individuals develop problem-solving abilities, adapt to various work environments, and cultivate a flexible mindset that is essential for thriving in dynamic industries. Communication and Teamwork: Industrial training often involves collaboration with colleagues and supervisors. This fosters the development of interpersonal skills, effective communication, and the ability to work in diverse teams. These skills are crucial for building positive workplace relationships and contributing to collective success. Exposure to work Culture: Understanding workplace dynamics, ethics, and culture is essential for professional integration. Industrial training exposes trainees to the work culture, expectations, and norms within their chosen industry, helping them seamlessly transition from a learning environment to a professional setting.

5 Networking Opportunities: Trainees have the chance to interact with professionals, experts, and peers during industrial training. Networking provides valuable connections that can lead to mentorship, guidance, and potential job opportunities in the future. Enhanced Employability: Industrial training significantly enhances employability by making individuals job-ready. Possessing hands-on experience and industry-specific skills makes graduates more attractive to potential employers, giving them a competitive edge in the job market. Confidence Building: Successfully completing tasks and projects during industrial training boosts trainees' selfconfidence. This self-assurance contributes to a positive self-image and empowers individuals to take on challenges with a can-do attitude. Personal and Professional Growth: Ultimately, industrial training aims to facilitate holistic growth. Through skill development, practical application, and exposure to industry dynamics, trainees experience personal and professional growth that prepares them for lifelong learning and successful careers. The objectives of industrial training are aligned with producing well-rounded professionals who possess not only theoretical knowledge but also practical skills, adaptability, and industry awareness. By emphasizing skill development, real-world application, and professional growth, industrial training plays a pivotal role in shaping individuals into capable and confident contributors to their chosen industries.

6 1.3 The important of Industrial Training Industrial training, often referred to as practical or vocational training, holds a pivotal role in the education and professional development of individuals. Beyond traditional classroom learning, industrial training offers a unique and essential learning experience that bridges the gap between theory and practice. This essay delves into the importance of industrial training in shaping competent, well-prepared professionals ready to excel in their careers. Practical Skill Development: One of the most crucial aspects of industrial training is its emphasis on practical skill development. This training allows individuals to acquire hands-on experience and mastery of tools, equipment, and techniques relevant to their chosen fields. These skills are essential for translating theoretical knowledge into real-world solutions and contributing effectively to their industries. Real-World Application: Industrial training provides trainees with the opportunity to apply their theoretical learning in actual work scenarios. This hands-on experience enriches their understanding of concepts, reinforces classroom learning, and fosters a deeper comprehension of how theories are implemented to address practical challenges. Industry Relevance: The importance of industrial training lies in its ability to acquaint trainees with industry-specific practices, regulations, and standards. Exposure to these aspects ensures that individuals are wellprepared to navigate the intricacies of their chosen professions, making them valuable assets to potential employers.

7 Bridging the Gap: Educational institutions lay the foundation, but industrial training builds the bridge that connects academic knowledge to real-world demands. Trainees gain insights into how concepts are put into action, leading to a well-rounded education that extends beyond textbooks. Employability Enhancement: Industrial training significantly enhances employability. Graduates with practical experience gained during training are more attractive to employers as they possess the skills needed to contribute immediately upon entering the workforce. This hands-on experience can give candidates an edge in a competitive job market. Confidence Building: Completing tasks and projects during industrial training cultivates a sense of accomplishment and confidence in trainees. As they conquer challenges and accomplish objectives, their belief in their abilities grows, empowering them to tackle future professional endeavors with self-assurance. Networking Opportunities: Industrial training often exposes trainees to professionals and experts in their fields. Building connections during this period can lead to mentorship, potential job offers, and a broader understanding of the industry's landscape. Adaptability and Problem Solving: Engaging in real-world tasks hones adaptability and problem-solving skills. Trainees learn to navigate diverse situations and find innovative solutions, making them more resilient and resourceful professionals.

8 Professional Work Culture: Understanding workplace dynamics, ethics, and protocols is critical for successful integration into the professional world. Industrial training familiarizes trainees with work culture, expectations, and professional etiquette, helping them transition smoothly from academia to a career. Lifelong Learning Mindset: Industrial training instils a sense of continuous learning. Trainees recognize that acquiring skills and knowledge is an ongoing process, preparing them for a lifelong commitment to selfimprovement and career advancement. The importance of industrial training cannot be overstated, as it molds individuals into competent, job-ready professionals. By emphasizing practical skills, real-world application, and industry relevance, industrial training equips individuals with the tools they need to excel in their careers. This immersive learning experience not only benefits the trainees themselves but also contributes to the growth and advancement of industries as a whole. 1.4 Objective of Industrial Training Report An industrial training report is a comprehensive document that outlines the experiences, activities, and learning gained during a period of practical training within an industry or workplace. It serves as a formal record of the trainee's accomplishments, observations, and insights acquired during the training period. The report typically includes detailed information about the tasks performed, skills developed, challenges encountered, and the overall impact of the training on the

9 trainee's professional development. The structure and content of an industrial training report may vary depending on the institution, industry, and specific guidelines provided. An industrial training report is a valuable document that showcases the trainee's practical experiences, highlights their achievements, and provides insights into their readiness for the workforce. It is often submitted to educational institutions as part of academic requirements or to potential employers as evidence of the trainee's hands-on experience and industry exposure. The industrial training report serves as a critical documentation of the practical experiences, insights, and skills acquired during a period of hands-on training within an industry or workplace. This report is more than a mere record; it holds specific objectives aimed at showcasing the trainee's growth, achievements, and the application of theoretical knowledge in real-world settings. This essay delves into the objectives of the industrial training report and its significance in the trainee's educational and professional journey. Documentation of Practical Learning: One of the primary objectives of the industrial training report is to document the trainee's practical learning experiences. It serves as a detailed account of the tasks, projects, and responsibilities undertaken during the training period, providing a comprehensive overview of how theoretical knowledge translates into actionable skills. Application of Theoretical Knowledge: The report's objective also includes highlighting the application of theoretical concepts in practical scenarios. It demonstrates how classroom learning intersects with real-world demands, showing how trainees have effectively utilized their knowledge to address industry challenges and contribute to the workplace. Skill and Competency Showcase:

10 Through the industrial training report, trainees aim to showcase the skills and competencies they have developed. This includes technical skills, problem-solving abilities, communication skills, teamwork, and more. The report provides evidence of the trainee's growth and capabilities in performing tasks relevant to their field. Professional Reflection and Self-Assessment: An important objective of the report is to encourage trainees to reflect on their training experience and self-assess their performance. This reflection enables them to identify strengths, areas for improvement, and the ways in which they have grown professionally. Documentation of Challenges and Solutions: The report serves as a platform to document challenges encountered during the training and the strategies employed to overcome them. By detailing these experiences, trainees demonstrate their adaptability, problem-solving skills, and resilience in the face of difficulties. Networking and Industry Exposure: The report's objective extends to documenting interactions with colleagues, supervisors, and professionals within the industry. This highlights the networking opportunities and exposure gained during the training period, which can contribute to the trainee's understanding of industry dynamics. Alignment with Education Goal: Trainees aim to align the objectives of the industrial training report with their educational goals. This includes assessing how the training experience corresponds with their academic studies and contributes to their overall skill development and career readiness. Personal and Professional Growth:

11 The report's objective also encompasses the documentation of personal and professional growth. Trainees reflect on how the training period has enhanced their confidence, adaptability, and overall preparedness for their future careers. Presentation of Future Employability: Through the industrial training report, trainees aim to present themselves as job-ready candidates to potential employers. The report provides concrete evidence of their practical experience, industry awareness, and ability to contribute effectively to the workforce. The objectives of the industrial training report go beyond a mere documentation of experiences; they encapsulate the trainee's journey of growth, learning, and application of knowledge. By achieving these objectives, the report becomes a valuable tool for showcasing competencies, setting a pathway for continuous improvement, and establishing the trainee's readiness for a successful transition from education to the professional realm. 1.5 Scope of Industrial Training The scope of industrial training encompasses a wide range of activities, experiences, and learning opportunities that contribute to the development of practical skills, industry knowledge, and professional competence. It extends beyond traditional classroom education and provides individuals with hands-on exposure to real-world work environments. The scope of industrial training varies based on factors such as the industry, organization, and specific training program, but here are some common aspects that fall within its scope:

12 Practical Skill Development: Industrial training offers the chance to develop practical skills relevant to a specific industry. This can include technical skills such as operating machinery, using software, conducting experiments, performing diagnostics, and applying hands-on techniques. Real-World Application: Trainees get to apply theoretical knowledge gained in classrooms to actual tasks and projects. This scope enables them to understand how concepts are used to solve real problems and contribute to the production or service delivery process. Workplace Expose: Industrial training provides exposure to the dynamics of a real workplace. Trainees learn about organizational hierarchies, work culture, communication protocols, and professional etiquette, which helps them adapt more smoothly to future professional environments. Industry Practice and Standards: Trainees become familiar with industry-specific practices, regulations, and quality standards. This knowledge ensures that they are aligned with industry requirements and are prepared to meet the expectations of their future employers. Problem-Solving and Decision-Making: The scope of industrial training involves encountering real challenges and issues within the industry. Trainees have the opportunity to participate in problem-solving processes, make decisions, and implement solutions under the guidance of experienced professionals.

13 Networking and Collaborations: Trainees interact with colleagues, supervisors, and professionals within the industry, expanding their professional network. Collaboration on projects fosters teamwork, communication skills, and the ability to work effectively with others. Industry Exposure: Industrial training exposes individuals to the broader industry landscape. They gain insights into the industry's trends, innovations, market dynamics, and competitive factors, which contributes to a well-rounded understanding of the field. Skill Application Across Disciplines: The scope of industrial training often allows trainees to apply skills from various disciplines. This interdisciplinary approach enhances their versatility and ability to adapt to diverse roles within an organization. Career Exploration: Industrial training provides a platform for trainees to explore potential career paths within their chosen industry. They can gain insights into different roles, departments, and specializations, helping them make informed decisions about their future career trajectory. Professional Growth: Beyond skill development, industrial training promotes personal and professional growth. Trainees develop self-confidence, time management skills, adaptability, and a sense of responsibility, all of which are crucial for a successful career. Hands-On Projects:

14 Trainees might work on projects that have a direct impact on the organization's operations or services. These projects allow them to see the tangible results of their efforts and gain a sense of achievement. Learning from Industry Expert: The scope of industrial training often involves learning directly from experienced professionals. This mentorship and guidance provide trainees with insights, knowledge, and perspectives that textbooks cannot offer. In essence, the scope of industrial training is comprehensive and multifaceted, encompassing a wide array of learning experiences and opportunities that contribute to the trainee's holistic growth and preparation for a successful career in their chosen industry.

15 CHAPTER 2: BACKGROUND OF ORGANIZATION

15 2.1 Introduction of Organization An organization refers to a structured entity formed with a specific purpose in mind. It involves a group of people, resources, and systems working together to achieve common goals and objectives. Organizations can take various forms, such as businesses, non-profit groups, government agencies, and more. They have defined structure, roles, and hierarchies to facilitate communication, coordination, and decision-making. The background of an organization refers to the historical, contextual, and foundational information that provides an understanding of the organization's origins, development, and key milestones. It encompasses the factors that have contributed to the establishment and growth of the organization, including its purpose, mission, values, and significant events. Essentially, the background of an organization offers insights into its evolution and the factors that have shaped its current identity and operations. Here are some key aspects typically included in the background of an organization: The background of an organization refers to the historical, contextual, and foundational information that provides an understanding of the organization's origins, development, and key milestones. It encompasses the factors that have contributed to the establishment and growth of the organization, including its purpose, mission, values, and significant events. Essentially, the background of an organization offers insights into its evolution and the factors that have shaped

16 its current identity and operations. Here are some key aspects typically included in the background of an organization: Founding and Origin: This section highlights when and why the organization was founded. It might provide information about the vision of its founders and the circumstances that led to its establishment. Historical Context: The background often includes the historical context in which the organization emerged. This could involve mentioning societal, economic, or cultural factors that influenced its inception. Mission and Objectives: The organization's mission statement and core objectives are essential components of its background. These statements outline the organization's purpose and the goals it aims to achieve. Values and Philosophy: An overview of the organization's core values and guiding principles can provide insight into its ethical stance and approach to its work. Milestones and Achievements: Highlighting significant milestones, achievements, and key moments in the organization's history can illustrate its growth and impact over time. Growth and Evolution: Explaining how the organization has evolved and grown since its inception, including changes in its scope, activities, and structure, adds depth to its background. Key Personnel: Mentioning key figures who have played pivotal roles in the organization's development, such as founders, leaders, and influential members, can provide a human dimension to the background. Challenges and Overcoming Obstacles: Discussing challenges, the organization has faced and how it has navigated them showcases its resilience and adaptability.

17 Community and Stakeholder Engagement: Highlighting the organization's engagement with its community, stakeholders, and partners demonstrates its commitment to collaboration and its role in the larger ecosystem. Impact and Contributions: Detailing the organization's positive impact on its community, industry, or sector underscores its significance and contributions. Recognition and Awards: If applicable, mentioning awards, accolades, or recognition the organization has received can reflect its achievements and reputation. Future Outlook: While not always present in a historical background, a brief mention of the organization's future plans, goals, or aspirations can provide context for its ongoing trajectory. In essence, the background of an organization offers a narrative that provides context and depth to its identity and activities. It serves as a foundation for understanding how the organization has developed over time and how its past has shaped its present and future endeavors. 2.1.1 History The history of the Royal Malaysia Police, a police force has been in existence in Malaysia since the days of the Malacca Sultanate. Malacca's canonical law created what was essentially a police force in Malaysia in the fifteenth century, through the institution of the Temenggung and Hulubalang, or royal warriors. During the Sultan of Malacca's absence, the Bendahara, or Prime Minister, held absolute authority, with the power to hand out sentences, but it was the Temenggung who acted as the Police Chief or Inspector General of Police. His tasks were to arrest criminals, build jails and implement sentences. Apart from the Temenggung, there

18 were a number of Penghulu or village chiefs who had the duty of policing their respective villages. Their main tasks included tax collection, law enforcement and preserving village security. These Malacca police systems ended when, on 10 August 1511, a Portuguese fleet led by Afonso de Albuquerque conquered Malacca for the Portuguese crown. Police duties were then largely performed by the Portuguese soldiers. The Royal Malaysia Police (often abbreviated RMP) (Malay: Polis Diraja Malaysia (PDRM)), is a (primarily) uniformed national and federal police force in Malaysia. The force is a centralized organization, and its headquarters are located at Bukit Aman, Kuala Lumpur. The police force is led by an Inspector-General of Police (IGP) who, as of 23 June 2023, is Razarudin Husain. The constitution, control, employment, recruitment, funding, discipline, duties and powers of the police force are specified and governed by the Police Act 1967. In carrying out its responsibilities, the regular RMP is also assisted by a support group of Extra Police Constables, Police Volunteer Reserves, Auxiliary Police, Police Cadets and a civilian service element. There are currently more than 130,000 sworn officers under the Royal Malaysian Police. The RMP often works closely with other law enforcement agencies in the country such as the customs department, immigration department, maritime enforcement agency and many more. 2.1.2 Organization of PDRM As of my last knowledge update in September 2021, police stations in Malaysia are typically organized according to the structure of the Royal Malaysia Police (RMP), which is the national police force of Malaysia. The RMP is responsible for maintaining public order and safety,

19 preventing and investigating crimes, and enforcing laws in the country. Please note that there might have been changes or developments in the organization since that time. Here is a general overview of how police stations are organized in Malaysia: The Royal Malaysia Police follows a hierarchical rank structure, similar to many other police forces around the world. It includes ranks such as Inspector General of Police (IGP), Deputy Inspector General of Police (DIGP), Commissioner, Deputy Commissioner, Assistant Commissioner, Superintendent, Assistant Superintendent, Inspector, and various other ranks. The RMP is divided into several major departments and branches, each responsible for specific areas of policing. These include but are not limited to: Criminal Investigation Department (CID) - Responsible for investigating various types of crimes, including serious offenses like homicide, robbery, and fraud. Traffic Enforcement and Investigation Department - Handles traffic-related matters, enforces traffic laws, and investigates traffic accidents. Narcotics Department - Focuses on preventing and combating drug-related offenses. Commercial Crime Investigation Department - Deals with financial and cybercrimes. Special Branch - Responsible for matters of national security, intelligence gathering, and counterterrorism efforts. Community policing - Engages with the community, promotes crime prevention initiatives, and maintains good relations between the police and the public. Police stations are the basic operational units of the RMP and are spread throughout the country. They are responsible for providing various policing services to the local community. Each

20 police station is typically headed by an officer with the rank of Superintendent or Assistant Superintendent, who is in charge of overseeing the station's activities. In addition to regular police stations, there are various specialized units within the RMP, such as the Federal Reserve Unit (FRU) for handling crowd control, the Marine Police for maritime enforcement, and the General Operations Force (GOF) for rural and border security. 2.1.3 Royal Malaysian Police Logo Figure 1: PDRM logo 2.1.4 The meaning of logo. Figure 2: Meaning of PDRM logo Moon and Star The Moon and Star symbolize Islam as the official religion of Malaysia.

21 Crown A panegyric allusion to the King of Malaysia, which gives the "Royal" title of its own name, is portrayed by the Krone of the Royal Malaysian Police. The phrases Allah and Muhammad in Arabic, symbolizing Allah the All-Powerful and Muhammad as the Massager, mean Islam as the official faith and religion for RMP workers ready for justice and security for the people of Malaysia. Keris and the Elang Sword The Keris is a major emblem of the Peninsula of Malaysia and the traditional machete, Elang or Klewang, are symbolized in the eastern Malaysian states of Sarawak and Sabah and reflect the heroic motive of several ethnic groups such as the Dayak, the Dusun and Bajau. Tiger head The head of the tiger represents courage, power and RMP spirits. Previously, from 16 September 1963, with the creation of Malaysia, the RMP used a lion's head as a symbol of courage until 15 May 1994, when it was replaced by an official order of malaysian government with a lion's head. The previous lion's head also symbolized the Singapore and Sabah States until 1965. Paddy flower Paddy flower is a reference to paddy and rice, the staple food for Malaysians and it signifies national prosperity. Motto The RMP motto represents team spirit and determination.

22 2.1.5 PDRM song lyrics Figure 3: PDRM song lyrics PDRM song. Title: ‘Polis Sedia Berkhidmat’ “Polis sedia berkhimat. Kerna negeri dan rakyat. Hidup berbahagia. Aman sentosa. Polis sedia berkhidmat.’’ “Tanda lekat di lengan. Polis dengan pereman. Tangan bersalaman. Alamat persahabatan” Usually the song “Polis Sedia Berkhidmat” is sung during gathering or during parade reherasals.

23 2.1.6 Flag ‘Sang Saka Biru’ Figure 4: Flag ‘Sang Saka Biru’ ‘Sang Saka Biru’ is the name of the PDRM flag that was introduced on 16 May 1994 and is used until now. It is a symbol of the excellence and splendour of the PDRM. The colour blue was chosen because it has been accepted as a universal color and is used by most police around the world. Blue symbolizes peace, well-being and order which is the core of the police force's struggle and in the middle, there is a white police logo. The police flag is flown every day from 6.30 am to 6.00 pm with certain procedures and respec ‘Sang Saka Biru Song’ “Berkibar Sang Saka Biru. Gagah sentiasa, Pusaka Polis Di-Raja. Inilah azimat kita” “Lakar biru. Warna mulia. Lambang setia kepada negara. Obor bakti penggerak jiwa. Nusa bangsa dijaga.” “Sang Saka Biru bendera kita. Berkibar setiap masa. Bersatu semua. Aman damai negara.”