122 Recognition and Rewards: Police departments can motivate officers through recognition of their efforts and achievements. Awards, commendations, and career advancement opportunities can provide positive reinforcement. Professional Development: Providing opportunities for training and career development can motivate officers to continually improve their skills and stay engaged in their roles. Teamwork: A sense of belonging and camaraderie within the police force can be a strong motivator. Teamwork and mutual support among colleagues can boost morale and motivation. Community Support: Positive feedback and support from the community can be a powerful motivator for officers. Knowing that their efforts are appreciated by the people they serve can enhance job satisfaction. Leadership: Effective leadership within the police department can inspire and motivate officers. Leaders who set a positive example, provide clear direction, and support their team members can foster a motivated workforce. In summary, human relations, communication, and motivation are essential aspects of police work. Building positive relationships with the community, effective communication, and motivation to serve and protect are all critical components of successful law enforcement
123 operations. These elements contribute to both the effectiveness of the police department and the well-being of its officers. 4.8Critical Incident, Description and how was it solved. Here's an example of a critical incident that occurred during the assignment of a police officer: 4.8.1 Critical Incident: Hostage Situation Explanation of the Situation: A police officer, from DCC Segamat responded to a Mers 999 call reporting a hostage situation in a residential neighborhood at Taman Mewah Buloh Kasap. Caller reports that a distraught individual, armed with a firearm, has taken their family member hostage in their own home. The suspect is believed to be emotionally unstable, and the situation is very uncertain. By because the area where the incident occurred is under the administration of Buloh Kasap Police Station, the DCC duty officer continues to pass on the information to the police officer on duty at Buloh Kasap Police Station. In charge Corporal Ahmad Zaki and 3 other police officers rushed to the scene. Upon arriving at the scene, the Police Officer quickly assessed the situation. Realized the middle-aged male suspect had locked himself inside the house with a hostage who was a woman in her late 40s. The suspect was agitated, threatening to harm the hostages and himself if the police tried to enter the premises.
124 How it was Resolved: Corporal Ahmad Zaki immediately established communication with the suspect. He remained calm and empathetic, attempting to build a rapport with the distraught individual. He used his crisis negotiation training to keep the suspect engaged in conversation while gathering critical information about his motivations, emotional state, and any potential demands. Simultaneously, the surrounding area was secured, and a perimeter was established to ensure the safety of nearby residents. Over the course of several hours, Corperal Ahmad Zaki continued to talk to the suspect, slowly de-escalating the situation. He listened to the suspect's concerns and grievances, which helped establish trust. Eventually, the suspect agreed to release the hostage in exchange for speaking to a mental health professional. Once the hostage was safely released, a mental health counsellor was brought to the scene, and Corperal Ahmad Zaki facilitated a dialogue between them and the suspect. The mental health professional evaluated the individual's mental state and arranged for his transport to a psychiatric facility for a thorough assessment and treatment. Through the combined efforts of Corporal Ahmad Zaki's crisis negotiation skills, and the involvement of mental health professionals, the critical incident was resolved without anyone being harmed. The suspect received the necessary mental health care, and the hostage was safely reunited with his family. This incident highlights the importance of training police officers in deescalation and crisis intervention techniques, as well as collaboration between law enforcement and mental health services in dealing with complex situations. *MERS 999 – Malaysian Emergency Response Services 999
125 *DCC – District Control Centre (Pusat Kawalan Daerah) 4.8.2 Critical Incident: High-Speed Pursuit Explanation of the Situation: Officer Corporal Nazreen was on patrol duty when he received a call about a suspected armed robbery in progress at a 7-Eleven convenience store in Taman Yayasan Buloh Kasap. The store supervisor reported that a masked individual had entered the store, brandished a knife, and demanded money. The suspect then fled the scene on a motorcycle suspected of being a stolen vehicle. Officer Corperal Nazreen immediately located the motorcycle and attempted to initiate a traffic stop. However, the suspect refused to pull over and instead led Officer Corperal Nazreen on a highspeed pursuit through city streets. During the pursuit, the suspect drove recklessly, endangering other motorists and pedestrians. How it was Resolved: Officer Corporal Nazreen immediately informed the DCC about the pursuit and requested other assistance as the suspect is likely to pass through the main road and will cross the border into another administrative area. While pursuing a suspect, he follows the department's policy and procedures for high-speed pursuits, taking into account factors such as traffic conditions, the nature of the crime, and the level of danger the suspect poses. While the chase continued, officers from another unit also helped, namely the MPV from IPD Segamat. In addition, help from a motorcycle unit (URB) also participated to provide support
126 blocking the suspect's path. The communication between them is by using a telecommunication tool set walkie-talkie. Realizing the increasing danger to the public, Officer Corporal Nazreen and other officers involved in the pursuit coordinated their efforts by strategically blocking the suspect's path until finally causing the suspect's motorcycle to lose control and stop in a bush area. The officers quickly approached the suspect with caution, ordering the suspect to surrender. The suspect complied, and the suspect was taken into custody without incident. After conducting a physical examination of the suspect and an examination of the motorcycle, officers recovered the stolen money and the knife used in the robbery. Officer Corporal Nazreen informed the DCC about the registration number of the motorcycle used by the suspect for verification. The resolution of this critical incident demonstrates effective coordination among law enforcement units, the use of appropriate tactics to minimize risk, and the successful apprehension of a potentially dangerous suspect. It emphasizes the importance of balancing the need to apprehend suspects with public safety during high-speed pursuits. Officer Corporal Nazreen and the responding officers followed protocols that helped bring this situation to a safe conclusion. *MPV – Unit Kereta Peronda MPV (Multi-Purpose Vehicle) *URB – Unit Ronda Bermotosikal
127 4.8.3 Domestic Disturbance with Violence Explanation of the Situation: Officer Sergeant Major Mastika received information that there was a domestic disturbance at a residence located in Taman Bukit Mutiara Buloh Kasap. As soon as he arrived at the location, he found that there was a fierce argument between the married couple. The argument escalated to the point of physical violence, with both individuals suffering minor injuries. There are also children at home who seem distressed by the situation. How it was Resolved: Officer Sergeant Mejor Mastika immediately assessed the safety of everyone involved. He with the help of officer Lance Corporal Izzat has been trying to separate the couple to prevent further violence and ensure the children's well-being by arranging for relative or child protection services to look after them temporarily. Officer Sergeant Mejor Mastika then conducted interviews with both parties and any witnesses present to gather statements and evidence. He documents the injuries, takes photographs, and collects any relevant physical evidence. In this case, Officer Sergeant Mejor Mastika made an arrest based on evidence and witness statements, charging both individuals with domestic violence and misconduct. She also provides information on obtaining a restraining order and refers the couple to counseling and support services to address the underlying issues contributing to their conflict.
128 The critical incident resolution involved ensuring the immediate safety of the individuals involved, gathering evidence, making arrests as appropriate, and connecting the family with resources to address the root causes of their disputes. 4.8.4 Shoplifting and Disorderly Conduct: Explanation of the Situation: Officer Lance Corporal Azril was called to a local Supermarket in Taman Yayasan Buloh Kasap where a supermarket manager had arrested a person suspected of stealing goods sold in the market. The suspect had hidden the merchandise in a bag and tried to leave the supermarket without paying. When confronted by the supermarket security guard, the suspect cursed and caused a disturbance. How it was resolved: Officer Lance Corporal Azril arrived on the scene and took charge of the situation. He conducted a search on the suspect and recovered the stolen goods. While dealing with the issue of theft, he also assessed the behavior and demeanor of the suspect. In this case, Lance Corporal Azril was issued citations for theft and disorderly conduct, both of which are typically misdemeanors. He warned the suspect of the consequences of disruptive behavior and the possibility of additional charges if the behavior is reported to the police officially through the PRS system. The critical incident is resolved by addressing immediate criminal activity (theft) and disruptive behavior (disorderly conduct) while ensuring the suspect understands the legal consequences. The suspect has negotiated amicably with the store manager and promised not to repeat this. Since the
129 stolen item was only a bag of bread (small value) the store manager forgave the suspect and did not want to prolong the case. Officer Lance Corporal Azril's actions maintain order in the store and follow the established procedures to handle theft cases. *PRS System – Police Report System o The Police Reporting System (RPS) has been developed by the Royal Malaysian Police (PDRM) since 2006. The PRS project is related to the system of receiving police reports through a computer system supplied at police stations throughout Peninsular Malaysia through three phases according to zone. 4.8.5 Found a dead body: In a situation where villagers discover a badly decomposed body in a palm grove and there is a fear that the individual may have died within the past three days, the police would typically respond as follows: Securing the Scene: The first step for the police is to secure the area and ensure the safety of everyone present. They may establish a perimeter to prevent unauthorized access to the scene, and if there are any potential witnesses, they will be interviewed to gather information about the discovery. o Protecting the Scene: The first step, Officer Lance Corporal Zikhri installed a yellow rope (police line) in the perimeter area where the body was found in order to secure the location of the incident with not allowing any person to enter the area without permission as a surveillance measure to facilitate the police
130 investigation. Next, Officer Lance Corporal Zikhri needs to directly report the information to the DCC officer to confirm the incident. The DCC officer will make a police report to be used as a first information report. Figura 55: Police line Preservation of Evidence: Preserving evidence is crucial in a death investigation. Officers will take measures to ensure that the scene remains as undisturbed as possible. This includes preventing anyone from touching or tampering with the body or any potential evidence nearby. o Identify the cause: As Chief of Police Sergeant Mejor Mastika will identify whether the discovery of the body is due to sudden death or has elements of crime. The closest people or witnesses will be interviewed to identify the body. If it is found that there are criminal or suspicious elements, the case will be continued and will be taken over by the Criminal Investigation Division. Notifying Appropriate Authorities:
131 In cases of unexplained deaths, the police will notify the relevant authorities, such as the local coroner or medical examiner. These professionals will be responsible for conducting an autopsy and determining the cause of death. Gathering Information: The police will speak with the villagers who made the discovery to obtain any available information about the deceased person, their identity (if known), and any unusual circumstances surrounding the death. It's essential to determine whether foul play is suspected. Identifying the Deceased: If the deceased person's identity is not immediately apparent, efforts will be made to identify them. This may involve checking for identification documents on the body, contacting family members, or using fingerprints or dental records for identification if necessary. Autopsy and Investigation: The medical examiner will conduct an autopsy to determine the cause of death, the time of death as accurately as possible, and whether foul play was involved. This process will involve a thorough examination of the body and any available evidence. Interviewing Witnesses: The police will interview witnesses, including anyone who may have seen the deceased person in the days leading up to their death or who may have information about their activities.
132 Gathering Forensic Evidence: The scene may be processed for forensic evidence, such as fingerprints, DNA, or other trace evidence, to help establish what happened and potentially identify any suspects. Reviewing Surveillance Footage: If there are nearby surveillance cameras or witnesses who may have captured relevant footage, the police will review this material for any clues or evidence. Investigating for Foul Play: If the circumstances appear suspicious or if evidence suggests foul play, a criminal investigation will be launched. This may involve collecting statements from potential suspects, conducting searches, and collaborating with other law enforcement agencies if needed. Communicating with the Community: The police will maintain open communication with the community, providing updates on the investigation and addressing any concerns or fears that may arise in the community. The specific actions taken will depend on the findings of the investigation. If it is determined that foul play was involved, the police will work to identify and apprehend any suspects. If the death is determined to be non-criminal, the focus will shift to providing support to the deceased person's family and ensuring that the case is properly documented and closed.
133 4.9 Suggestion for Improvements Here are some suggestions for improving the execution of tasks by the police: Enhanced Training and Education: o Continuous training is essential for police officers to stay updated on best practices, legal changes, and evolving technologies. o Training should focus on de-escalation techniques, crisis intervention, cultural sensitivity, and community engagement. Community Policing and Building Trust: o Strengthen community policing efforts to build trust and positive relationships with the communities they serve. o Encourage officers to participate in community events and outreach programs to foster a sense of partnership. Mental Health Training: o Provide specialized training to help officers better respond to individuals experiencing mental health crises. o Establish partnerships with mental health professionals and crisis intervention teams to assist in these situations. Body-Worn Cameras and Accountability: o Mandate the use of body-worn cameras for all officers to increase transparency and accountability. o Develop clear policies regarding when and how body cameras should be activated and used.
134 Data-Driven Policing: o Implement data-driven policing strategies to allocate resources more effectively and address crime trends. o Use data analytics to identify areas with high crime rates and develop targeted interventions. Conflict Resolution and De-escalation: o Prioritize de-escalation tactics and conflict resolution in officer training. o Encourage officers to use verbal communication and non-lethal options whenever possible to defuse potentially violent situations. Body and Dashboard Camera Review: o Establish an independent review board or agency to examine footage from body cameras and dashboard cameras to ensure compliance with department policies. o Publish regular reports on these reviews to enhance transparency. Community Oversight and Accountability Boards: o Create community oversight boards that include representatives from diverse backgrounds to review complaints against officers and recommend disciplinary actions. o Ensure these boards have the authority to hold officers accountable. Diversity and Inclusion: o Increase diversity within police departments to better reflect the communities they serve. o Promote diversity and inclusion training to address biases and stereotypes. Crisis Intervention Teams (CIT): o Expand the use of CIT programs, where specially trained officers respond to mental health and crisis-related calls.
135 o Collaborate with mental health professionals to provide appropriate care and support. Conflict Mediation and Restorative Justice Programs: o Invest in conflict mediation and restorative justice programs that offer alternatives to incarceration for non-violent offenses. o Divert individuals away from the criminal justice system when appropriate. Transparency and Accountability: o Establish transparent procedures for reporting and investigating officer misconduct. o Ensure disciplinary actions are consistent and fair. Technology Integration: o Implement advanced technologies, such as predictive policing software and data analytics, to allocate resources more effectively. o Use technology to enhance communication and information-sharing among law enforcement agencies. Crisis Communication Training: o Train officers in effective crisis communication techniques to prevent misunderstandings and defuse tense situations during interactions with the public. Community Feedback Mechanisms: o Establish accessible and anonymous channels for community members to provide feedback on their interactions with the police. These suggestions aim to promote transparency, accountability, and community trust while equipping law enforcement with the tools and training needed to effectively serve and protect their
136 communities. Police departments should regularly assess and update their policies and practices to align with evolving societal expectations and best practices. 4.9.1 Another Suggestion – Prevent Obesity Figura 56: Fat Cop In addition to the suggestions for improvement that I mentioned above, I also have other suggestions for improvement such as the health issue and the problem of obesity that plagues police officers now. I suggest improvements in the issue of Police needing to undergo regular health check-ups to maintain physical health because the physical condition of policemen who are fat affects their work performance and brings cynicism from the community. Here I would like to elaborate on the relevance of my field. The issue of police officers undergoing regular health checkups to maintain physical fitness is highly relevant and holds significant importance for several reasons:
137 Job Performance and Effectiveness: o Policing is a physically demanding profession that often requires officers to respond swiftly to emergencies, engage in foot pursuits, apprehend suspects, and physically protect themselves and others. o Maintaining physical fitness is essential for officers to perform these duties effectively, ensuring their own safety and the safety of the community. Public Trust and Confidence: o The physical appearance and fitness level of police officers can influence public perceptions of law enforcement. o When community members observe overweight or visibly unhealthy officers, it can erode trust and confidence in the police force, leading to cynicism and skepticism. Role Modeling and Community Engagement: o Police officers serve as role models within their communities. Their physical health and fitness can inspire community members to adopt healthier lifestyles. o Officers who are physically fit are better equipped to participate in community engagement activities and build positive relationships with residents. Reduction of Health-Related Risks: o Regular health checkups can help identify and address underlying health issues among officers, such as obesity, high blood pressure, diabetes, and cardiovascular problems. o Addressing these health concerns early can reduce the risk of chronic illnesses, medical emergencies, and associated costs.
138 Longevity and Career Sustainability: o Maintaining good physical health can extend an officer's career and reduce the likelihood of early retirement due to health-related issues. o This ensures that experienced and skilled officers remain in service, benefiting both the department and the community. Ethical and Professional Responsibities: o Police officers have an ethical duty to uphold the law and protect the community. This includes taking responsibility for their own health and physical fitness to perform their duties effectively. o Neglecting one's health can be seen as a violation of this professional responsibility. Enhancing Officer Safety: o Physically fit officers are better prepared to handle physical confrontations and self-defense situations. o Physical fitness can reduce the risk of injuries on the job, ensuring that officers can continue to serve effectively. Reducing Bias and Stereotypes: o Concerns about overweight or visibly unfit officers can perpetuate stereotypes and bias about law enforcement. o Ensuring officers meet fitness standards can help challenge these biases and promote fairness. To address this issue effectively, police departments can: Implement and enforce fitness standards that officers must meet on an ongoing basis.
139 Provide resources and support for officers to improve and maintain their physical fitness, including access to fitness facilities, exercise programs, and nutritional guidance. Incorporate regular health checkups and fitness assessments as part of officers' wellness routines. Promote a culture of fitness and well-being within the department, with leadership setting an example. In conclusion, the issue of police officers' physical fitness and the need for regular health checkups is highly relevant, as it impacts not only officers' job performance and safety but also community trust and perceptions of law enforcement. Addressing this issue is essential for building stronger, healthier police forces that can better serve and protect their communities. How to cultivate a person’s awareness to take care of physical health? Cultivating awareness and encouraging individuals to take care of their physical health is a valuable endeavor. Here are some strategies to promote and nurture this awareness: Education and Information: o Provide access to accurate and up-to-date information about the importance of physical health, including the benefits of regular exercise, balanced nutrition, and preventive healthcare measures. o Share educational materials, articles, videos, and workshops to increase awareness. Promote a Holistic Approach: o Emphasize that physical health is interconnected with mental, emotional, and social wellbeing. Encourage individuals to understand the holistic nature of health.
140 o Discuss how physical health can impact overall quality of life, including mood, energy levels, and longevity. Set Realistic Goals: o Help individuals set achievable and personalized health goals. Goal-setting provides motivation and direction for improving physical health. o Encourage small, gradual changes rather than overwhelming transformations. Lead by Example: o Be a role model for physical health by demonstrating healthy habits in your own life. This includes regular exercise, nutritious eating, and prioritizing self-care. o People are more likely to follow advice from someone they trust and respect. Foster Intrinsic Motivation: o Encourage individuals to identify their intrinsic motivations for improving physical health, such as feeling more energized, reducing stress, or enhancing self-esteem. o Help them connect their goals to their personal values and aspirations. Make it Enjoyable: o Encourage individuals to find physical activities they enjoy. Whether it's dancing, hiking, swimming, or playing a sport, enjoyable activities are more likely to be sustained. o Incorporate variety to prevent boredom. Provide Support and Accountability: o Establish support networks, such as workout partners, fitness classes, or online communities, where individuals can share their progress and challenges. o Regularly check in with each other to stay accountable.
141 Mindfulness and Self-Reflection: o Promote mindfulness practices that help individuals tune into their bodies, such as meditation, yoga, or tai chi. o Encourage self-reflection on how certain habits and lifestyle choices affect their physical well-being. Celebrate Achievements: o Celebrate milestones and achievements, no matter how small. Recognizing progress can boost motivation and reinforce positive habits. o Acknowledge efforts and resilience in the face of setbacks. Provide Resources and Tools: o Offer practical resources, such as fitness apps, meal planning guides, and workout routines, to make it easier for individuals to take action. o Help them find local gyms, fitness classes, or healthcare providers if needed. Regular Health Checkups: o Stress the importance of regular health checkups and screenings to detect and prevent potential health issues early. o Encourage individuals to establish a relationship with a healthcare provider for ongoing care. Create a Supportive Environment: o Ensure that the workplace, family, and social environments are supportive of healthy choices.
142 o Encourage employers to offer wellness programs and provide opportunities for physical activity during work hours. Empower Through knowledge: o Educate individuals about their own bodies and health conditions. Encourage them to ask questions and be proactive in their healthcare decisions. o Knowledge empowers individuals to make informed choices. Personalized Approach: o Recognize that everyone's health journey is unique. Tailor advice and support to individual needs, preferences, and limitations. Cultivating awareness and encouraging individuals to take care of their physical health requires patience, empathy, and ongoing support. By providing information, motivation, and resources, you can help people make positive changes and prioritize their well-being.
143 CHAPTER 5: SUMMARY, CONCLUSION AND RECOMMENDATIONS
143 5.1 Summary of all chapter During my industrial training at the Buloh Kasap Police Station, I gained valuable insights into the world of law enforcement and the inner workings of a police organization. This report provides an overview of the objectives, scope, and importance of industrial training within the context of a police station setting. It also delves into the organizational background of the Buloh Kasap Police Station, including its profile, objectives, functions, and strategies. In Chapter 3, I provided a detailed description of the functional areas within the organization, highlighting their objectives, structures, job descriptions, workflow, and critical incidents. This section shed light on the various facets of police work, from criminal investigations to community outreach. Throughout my training, I witnessed the dedication and commitment of the officers and staff at the Buloh Kasap Police Station in fulfilling their mission of maintaining public safety and upholding the law. This experience deepened my understanding of the challenges and responsibilities faced by law enforcement professionals and reinforced my appreciation for their vital role in our society. As I conclude this report, I also offer recommendations for consideration, including the importance of continuous training and development for officers, the need for strengthened community engagement efforts, and improved internal communication channels. These suggestions aim to enhance the effectiveness and efficiency of the police station's operations.
144 In closing, my industrial training at the Buloh Kasap Police Station has been a valuable learning experience that has equipped me with practical knowledge and skills. It has reinforced my belief in the importance of law enforcement in ensuring the safety and security of our communities. I am grateful for the guidance and support provided by the officers and staff during this period and look forward to applying the insights gained in my future endeavours. 5.2 Conclusion In the course of my industrial training at the Buloh Kasap Police Station, I have gained valuable insights into the workings of law enforcement and the critical role it plays in our society. This training has not only enriched my understanding of policing but has also provided me with practical experience and skills that will serve as a solid foundation for my future career. Throughout this report, I have outlined the objectives, importance, and scope of industrial training in a police station setting. I have also introduced the organizational background of the Buloh Kasap Police Station, shedding light on its profile, objectives, functions, and strategies. Additionally, I have detailed the functional areas within the organization, emphasizing their objectives, structures, job descriptions, workflow, and critical incidents. One of the key takeaways from this experience is the critical role of effective communication and teamwork within a law enforcement agency. The police force relies heavily on coordination among various functional areas to maintain public safety and uphold the law. This understanding has underscored the importance of well-structured functional areas, clear job descriptions, and efficient communication channels.
145 Moreover, I have had the opportunity to witness the dedication of the officers and staff at the Buloh Kasap Police Station in serving their community. Their commitment to ensuring the safety and security of the public has been inspiring, and it has reinforced my belief in the noble mission of law enforcement. In summary, my industrial training at the Buloh Kasap Police Station has been a rewarding experience that has equipped me with practical knowledge and skills. It has deepened my appreciation for the challenges and responsibilities faced by law enforcement professionals. I am grateful for the guidance and support provided by the officers and staff during this period. 5.3 Recommendation for improvement Recommendations: As I conclude this report, I would like to offer some recommendations for consideration: Continuous Training and Development: Implement ongoing training programs for officers to enhance their skills and keep them updated on the latest policing techniques and technologies. Community Engagement: Strengthen community policing efforts to build trust and positive relationships with the local community, fostering collaboration and support.
146 Improved Communication: Enhance internal communication channels and ensure that critical information flows smoothly between functional areas to improve overall efficiency. Mental Health Support: Provide mental health resources and support for officers to help them cope with the challenges of their profession and reduce stress-related incidents. Collaboration with Local Organizations: Explore partnerships with local organizations and NGOs to address social issues and improve community well-being. In conclusion, my industrial training experience at the Buloh Kasap Police Station has been a valuable learning opportunity, and I am confident that the knowledge and skills acquired during this period will serve me well in my future endeavours in the field of law enforcement.
147 REFERENCES
xvii REFERENCES https://anyflip.com/gjer/kbfl/basic http://galeripdrm.blogspot.com/2010/12/tahukah-anda-makna-lambang-pdrm.html https://www.mkn.gov.my/web/ms/2022/04/11/latihan-semula-pegawai-perkasa-integriti-polis-dirajamalaysia-pdrm/ https://en.wikipedia.org/wiki/Royal_Malaysia_Police https://www.rmp.gov.my/infor-korporate/jabatan---jabatan https://www.permohonan.my/senarai-pangkat-polis-pdrm/#senarai-pangkat-polis-diraja-malaysia-pdrm https://anyflip.com/kkapa/firy/basic http://apaidom904.blogspot.com/2009/10/lambang-pdrm-dan-integriti-amalan-kita.html https://www.fotw.info/flags/my_polic.html https://ms.wikipedia.org/wiki/Polis_Diraja_Malaysia https://www.rmp.gov.my/infor-korporate/polis-diraja-malaysia/tugas http://wikimapia.org/1270034/Balai-Polis-Buloh-Kasap https://youtu.be/JNHrtFSIPUI?si=Iwq23pE9gq55dRkE https://kerjaya.co/kemahiran-pengurusan-dan-penyelesaian-konflik/ https://anyflip.com/gjer/kbfl/basic https://www.scribd.com/presentation/355161650/1-Taklimat-Kaunter-Aduan-24-Julai
xviii APPENDICES
xvii INDUSTRIAL TRAINING WEEKLY LOG BOOK STUDENT NAME: NORKAMILA IDAYU BINTI MOHAMAD MISRAN ID STUDENT: 202009040014 PROGRAMME: BACHELOR OF BUSINESS ADMINISTRATION (HONS) NAME OF ORGANIZATION: BULOH KASAP POLICE STATION NAME OF COMPANY COORDINATOR: SM. MASTIKA BINTI RAMLI
1 Week 1 Day / Date Duties performed/Task setting Thursday 1 June 2023 2 June 2023 3 June 2023 Attend and report at the selected Industrial Internship Training location – Balai Polis Buloh Kasap Meet with the Chief of Police Station / Officer In-Charge Station (OCS) Sergeant Major Mastika binti Ramli to receive briefing and instructions Submit the required documents – offer letter, University letter, copy of identity card, personal biodata to the Officer InCharge Station. Get to know all the Officer and staff working at the Buloh Kasap Police Station. Introduction around the Buloh Kasap Police Station area Introducing the structure of the Buloh Kasap Police Station: o Head of Station Room (OCS) o Complaints Counter (Front Desk) o Police Station Information Room o Lock-Up Cell o Delivery Room / Storage locker for Police Officer o Operation room and Investigation o Surau o Toilet o Pantry
2 Week 2 Day / Date Duties performed/Task setting Sunday to Thursday 11 June 2023 12 June 2023 13 June 2023 14 June 2023 15 June 2023 Attend the training briefing from Supervisor on the duty Corporal Hasnida binti Md Hassan. Assignment of support staff at the Complaints Counter (Front Desk). Duty for 8 hours (8am – 4pm) o Ask the complainant’s problem in an easy- to- understand language. o Receive every complainant from the complainant who comes to the Police Station. o Inform the report to the OCS, the Investigation Officer (IO) on duty (Inspector) and the Assistant Investigation Officer (AIO) on duty (Sergeant) o Inform every case that attracts attention to OCS, DCC and Special Branch. o Ensure files and poll (Pol Pdrm) are safe. o Receive and deliver the motto (semboyan) / instruction received. o Always keep the Complaint Counter clean. o Practice teamwork with the cultural values of the 10S concept: o Senyum (smile), Salam (Greet), Segera (Prompt), Sensitif (sensitive), Sopan (Polite), Sentuh (touch), Segak (Smart), Selia (Supervise), Selidik (research), Semangat (Enthusiasm).
3 Week 3 Day / Date Duties performed/Task setting Sunday to Thursday 4 June 2023 6 June 2023 7 June 2023 8 June 2023 Attend the training briefing from the Chief of Police Station / Officer In-Charge Station (OCS) Sergeant Major Mastika binti Ramli Assignment of Motorcycle Patrol/RCJ (Crime Prevention Patrol) Patrol were conducted around the area under the administration of the Buloh Kasap Police Station. Patrol schedule at 10am – 2pm / 8pm – 10pm o Issuing summons to people who violate traffic laws o Inspection of the vehicle and the public o Ensure the safety of the patrol area o Visit and monitoring to places of focus (Hot Spot) and Financial Institutions (Bank and ATM machine) o Visit and monitoring to gold shops and pawnshops o Visit and monitoring to houses of worship – mosque, temple. 7 June 2023 8 June 2023 Attend the Tahsin Class organized by IPD Segamat. Held every Thursday form 9am – 10am (1 hour). Location: Segamat IPD Criminal Investigation Department Meeting Room Purpose: To give exposure to mastering Al-Quran skills for Muslim officers and strengthen spirituality Led by the BAKA Branch (Religious and Counseling Section) (Bahagian Agama dan Kaunseling) - Ustaz Fahkrul Razzi bin Salleh
4 Each arrival is recorded as representing the attendance quota for the Buloh Kasap Police Station.
5 Week 4 Day / Date Duties performed/Task setting Sunday to Thursday 18 June 2023 19 June 2023 20 June 2023 21 June 2023 22 June 2023 Attend the training briefing from the Officer In-Charge Station (OCS) Sergeant Major Mastika binti Ramli. Lock-Up Sentry Duties (Female) Duty for 8 hours (8am-4pm) o Check the OKT’s body to make sure there are no dangerous items before entering the OKT in the Lock-Up. o *OKT – Orang Kena Tangkap (People here arrest) o List of valuables belonging to OKT and OKT cash in (PDRM 56) o OKT entry register and make sure the OKT entry and exit report is recorded in (PDRM 84) o Make sure OKT is in good condition and healthy o Perform an OKT inspection every 1 hour and record the inspection in the Station Dairy (PDRM 40). o Make sure the lock cell door is always locked. 21 June 2023 22 June 2023 Attend the Solat Dhuha organized by IPD Segamat. Held every Thursday form 8am – 9am (1 hour). Location: Surau Al-Furqan Housing Police IPD Segamat Purpose: To give strengthen spirituality, Dhuha for guarantee sufficient sustenance for his servants. Led by the BAKA Branch (Religious and Counseling Section) (Bahagian Agama dan Kaunseling) - Ustaz Nur Azmi bin Abdullah Each arrival is recorded as representing the attendance quota for the Buloh Kasap Police Station.
6 Week 5 Day / Date Duties performed/Task setting Sunday to Thursday 25 June 2023 26 June 2023 27 June 2023 28 June 2023 Attend OCPD Physical Training activities. Every beginning of the week (Sunday) Early hours 7am – 8.30am Activity: Walking 10,000 steps Location: Sungai Kapeh Segamat Recreation Park Purpose: o Ensure civil servants remain active before performing daily duties. o Increase and maintain physical and mental health o To get health benefit both mentally and physically. 27 June 2023 28 June 2023 Attend the training briefing from Supervisor on the duty Corporal Muhd Nazren bin Roselan Sector Area Monitoring and Patrol Task. o Patrol with other Police Officers, Lance Corporal Azril, Lance Corporal Izzat, and Constable Dalila. o Visit 2 times a week, 8 times a month o Update sector visit report in the SPB system o *SPB – Sistem Perharian Balai. Obtain information on criminal activities from residents.
7 Attend the Solat Mahgrib, Reading Yassin and Tahlil, Solat Isha congregate organized by IPD Segamat. Held every Thursday from 7pm – 9.30am Location: Surau Al-Furqan Housing Police IPD Segamat Purpose: Encouraging the active involvement of Police in spiritual activities ad well fostering and strengthening cooperation and unity Led by the BAKA Branch (Religious and Counseling Section) (Bahagian Agama dan Kaunseling) - Ustaz Fakhrul Razzi bin Kamaruddin Each arrival is recorded as representing the attendance quota for the Buloh Kasap Police Station. 28 June 2023 Attend the training briefing from Supervisor on the duty Corporal Ahmad Zaki bin Dahlan. Roadblock Tasks (SJR – Sekatan Jalan Raya) Duty 4 Hours (9pm – 1am) Joint task/duties of five Police Officer with a combination of other branches led by a supervisor with the rank of Inspector o - Inspecting vehicles and people during road block duties. o - Issue summons to people who violate traffics laws. - Control and ensure safety during the roadblock task.
8 Week 6 Day / Date Duties performed/Task setting Sunday to Thursday 2 July 2023 3 July 2023 4 July 2023 Attend the OCS Roll Call at the Buloh Kasap Polis Station Information Room by the Chief of Police Station / Officer InCharge Station (OCS) Sergeant Major Mastika binti Ramli. Participating in General Upheaval Training. Attending Buloh Kasap Police Station’s Fitik (Gotong-royong) o Foster a spirit of unity with each other o Ensure that the area around the Police Station is clean and cheerful o Create a comfortable atmosphere in the Police station area. 5 July 2023 6 July 2023 Attend the training briefing from Supervisor on the duty Corporal Muhd Nazren bin Roselan Sector B1 area monitoring and patrol task. o Patrol with other Police Officers, Lance Corporal Zikhri, Constable Amirul, and Constable Dalila. o Visit 2 times a week, 8 times a month o Update sector visit report in the SPB system o *SPB – Sistem Perharian Balai. Obtain information on criminal activities from residents.
9 6 July 2023 PPS (Pegawai Perhubungan Sekolah) (School Liaison Officer) monitoring visit. Appointed as PPS for SJK (C) Kasap Meeting with Head Teacher Mrs. Sim Mai Kiow and HEM (Hal Ehwal Murid) Teacher Mrs. Soh reported that the school’s security situation and student attendance ware satisfactory. All school activities and program in June and July went Smoothly Visit are made one a month.
10 Week 7 Day /Date Duties performed/Task setting Sunday to Thursday 9 July 2023 10 July 2023 11 July 2023 12 July 2023 13 July 2023 Attend the training briefing from the Supervisor on Duty Corperal Ahmad Zaki bin Dahlan. Assignment of Motorcycle Patrol/RCJ (Crime Prevention Patrol) Patrol schedule at 12pm – 4pm and 8pm – 12am o Issuing summons to people who violate traffic laws o Inspection of the vehicle o Inspection of the public o Ensure the safety of the patrol area o Visit and monitoring to places of focus (Hot Spot) o Visit and monitoring to financial institutions – Bank, ATM machine o Visit and monitoring to gold shops and pawnshops o Visit and monitoring to houses of worship – mosque, temple. 13 July 2023 Attend OCPD Physical Training activities. Every beginning of the week (Sunday) Time: 7am – 9.00am Activity: Hiking Location: ‘Bukit Cinta’ Jementah Purpose: o Ensure civil servants remain active before performing daily duties. o To get health benefit both mentally and physically. .
11 Week 8 Day / Date Duties performed/Task setting Sunday to Thursday 16 July 2023 17 July 2023 18 July 2023 19 July 2023 20 July 2023 Attend the training briefing from Supervisor on the duty Corporal Hasnida binti Md Hassan. Assignment of support staff at the Complaints Counter (Front Desk). o Ensure files and poll (Pol PDRM) are safe. o Record the action of each report received in the Station Diary (PDRM 40) o Record every report action in the PDRM Daily Record Book by system (SPB iPRS system) o Record every report in PDRM 41 along with police action and report results 19 July 2023 Attend the training briefing from the Officer In-Charge Station SM. Mastika binti Ramli. Participating in the ‘Fitik’ task of cleaning the area inside and outside the office of the Buloh Kasap Police Station. Held every week on Wednesday. Purpose: o Build and strengthen fraternal relationships o Helps build self-confidence o Helps to create positive thoughts o Facilitate a job to be easy and light o Able to complete work quickly
12 Week 9 Day /Date Duties performed/Task setting Sunday to Thursday 23 July 2023 24 July 2023 25 July 2023 26 July 2023 27 July 2023 Attend the training briefing from the Chief of Police Station / Officer In-Charge Station (OCS) Sergeant Major Mastika binti Ramli. Sector Area Monitoring and Patrol Task. o Patrol with other Police Officers, Lance Corporal Douglas, Constable Simron, and Constable Dalila. o Visit 2 times a week, 8 times a month o Update sector visit report in the SPB system o *SPB – Sistem Perharian Balai. o Obtain information on criminal activities from residents. 23 July 2023 Attend the ‘Kawad’ Training briefing from the ‘Kawad Coach SM. Jamari bin Logiman. ‘Kawad’ Training at Segamat IPD Kawad Field. Time: 7am – 9am Purpose: o Discipline and generate self-confidence. o Increase the spirit of teamwork o Increase sensitivity to punishment and instructions. o Cultivating an attitude of obedience and respect to people whi are more senior.
13 Week 10 Day / Date Duties performed/Task setting Sunday to Thursday 30 July 2023 31 July 2023 1 August 2023 2 August 2023 3 August 2023 Attend the training briefing from the Chief of Police Station / Officer In-Charge Station (OCS) Sergeant Major Mastika binti Ramli. Lock-Up Sentry Duties (Female) o Check the OKT’s body to make sure there are no dangerous items before entering the OKT in the lock-Up. o *OKT – Orang Kena Tangkap (People here arrest) o List of valuables belonging to OKT and OKT cash in PDRM book 56 o OKT entry register and make sure the OKT entry and exit report is recorded in PDRM 84. o Make sure OKT is in good condition and healthy o Perform an OKT inspection every 1 hour and record the inspection in the Station Dairy (PDRM 40). o Make sure the lock cell door is always locked. 3 August 2023 Attend the Solat Mahgrib, Reading Yassin and Tahlil, Solat Isha congregate organized by IPD Segamat. Held every Thursday from 7pm – 9.30am Location: Surau Al-Furqan Housing Police IPD Segamat Purpose: Encouraging the active involvement of Police in spiritual activities ad well fostering and strengthening cooperation and unity Led by the BAKA Branch (Religious and Counseling Section).
14 Week 11 Day Duties performed/Task setting Sunday to Thursday 6 August 2023 7 August 2023 8 August 2023 9 August 2023 10 August 2023 Attend the training briefing from Supervisor on the duty Corporal Nazren bin Roselan. RoadBlock Tasks. o - Inspecting vehicles and people during road block duties. o - Issue summons to people who violate traffics laws. o - Control and ensure safety during the roadblock task. o - Escort duty assistance if there is a female arrest. o - Ensure safety during the OKT escort. Handcuffed. 9 August 2023 Attend the training briefing from the Inspector Insp Nurul Ain binti Mustafar. Amanita Squad Patrol with 4 WPC (Women Police Constable) led by 1 senior Officer. Patrols are made in places where people are concentrated – One Segamat Center Supermarket. Focus: o Distribute crime related pamphlets and information o The ‘Talk to Us’ program to reach out to the community and provide exposure related to crime prevention measures and channel information. o Aimed at approaching women, especially housewives.
15 Week 12 Day Duties performed/Task setting Sunday to Thursday 13 August 2023 14 August 2023 15 August 2023 16 August 2023 17 August 2023 Attend the training briefing from Supervisor on the duty Corporal Hasnida binti Md Hassan. Assignment of support staff at the Complaints Counter (Front Desk). o Ask the complainant’s problem in an easy- to- understand language. o Receive every complainant from the complainant who comes to the Police Station. o Inform the report to the OCS, the Investigation Officer (IO) on duty (Inspector) and the Assistant Investigation Officer (AIO) on duty (Sergeant) o Inform every case that attracts attention to OCS, DCC and Special Branch. o Ensure files and poll (Pol PDRM) are safe. o Record the action of each report received in the Station Diary (PDRM 40) o Record every report action in the PDRM Daily Record Book by system (SPB iPRS system) o Record every report in PDRM 41 along with police action and report results o Ensure files and poll (Pol Pdrm) are safe.
16 Week 13 Day Duties performed/Task setting Sunday to Thursday 20 August 2023 21 August 2023 22 August 2023 23 August 2023 24 August 2023 Attend the training briefing from the Supervisor on Duty Corperal Ahmad Zaki bin Dahlan. Assignment of Motorcycle Patrol/RCJ (Crime Prevention Patrol) o Issuing summons to people who violate traffic laws o Inspection of the vehicle o Inspection of the public o Ensure the safety of the patrol area o Visit and monitoring to places of focus (Hot Spot) o Visit and monitoring to financial institutions – Bank, ATM machine o Visit and monitoring to gold shops and pawnshops o Visit and monitoring to houses of worship – mosque, temple. 24 August 2023 Attend the Parade Training briefing from Senior Officer ASP Jamaliah binti Kusban. Training is held at 4pm – 6pm at Segamat IPD Police Quarters. The purpose is training in preparation for participating in the Independence Day Parade.
17 Week 14 Day Duties performed/Task setting Sunday to Thursday 27 August 2023 28 August 2023 29 August 2023 30 August 2023 31 August 2023 Attend the training briefing from the Chief of Police Station / Officer In-Charge Station (OCS) Sergeant Major Mastika binti Ramli. Sector Area Monitoring and Patrol Task. o Patrol with other Police Officers, Lance Corperal Azril, Constable Izham, Constabel Irfan and Constabel Dalila. o Visit 2 times a week, 8 times a month o Update sector visit report in the SPB system o *SPB – Sistem Perharian Balai. o Obtain information on criminal activities from residents. 28 August 2023 Attend the training briefing from the Officer In-Charge Station SM. Mastika binti Ramli. Attending the ‘Fitik’ at the Buloh Kasap Police Station Weekly cleaning, putting up the flag, and painting the surrounding area and inside the Buloh Kasap Police Station Fitik was accompanied by a total of 7 members of the Police Station The Objective of this weekly mockery is to improve the cheerfulness and cleanliness of the Police Station area in conjunction with celebrating Malaysia’s 66th Independence Day.
18 31 August 2023 Attend the Parade briefing from Senior Officer ASP Jamaliah binti Kusban. Have the opportunity to participate in the Kawad with PERKEP IPD Segamat on the 66th Malaysia National Day. The parade is held at Dataran Segamat at 06.30am – 12pm The parade was attended by a total of 33 people including WPC and the wives of Police Officer. PERKEP IPD Segamat won the parade Champion for the Swasta/NGO/Parti Siasah category.
19 Week 15 Day Duties performed/Task setting 1 September 2023 End of Internship Industry Training. Prepare an Internship Industry Training Report. Thank you to all the staff at the Buloh Kasap Police Station Submit Final Report Internship Industry Training to City University Johor Bahru.
20 Appendix 1: Student Practical Training Student Practical Training Letter Appendix 2: Attendance Note Pocket Book – Daily Record Attendance duty