Laporan_Tahunan_2011

LAPORAN TAHUNAN 2011 100 PENGUATKUASAAN
ANNUAL REPORT 2011

langsung telah diperluaskan dengan memasukkan sales has been expanded to include sales through
jualan melalui transaksi elektronik. Pelanggaran syarat- electronic transactions. Breach of the set licenses
syarat lesen yang ditetapkan juga telah menjadi suatu provisions is also an offence under this Act. Enforcement
kesalahan di bawah Akta ini. Kuasa penguatkuasaan powers have also been expanded and penalty was also
juga telah diperluaskan dan penalti ditingkatkan. Pada increased. In 2011, a total of 26 cases were recorded
2011, sebanyak 26 kes direkodkan di bawah Akta ini under this Act with seizure value of RM669, 491.
dengan nilai rampasan sebanyak RM669,491.

Akta Timbang dan Sukat 1972 Weights and Measures Act 1972

Sebanyak 1,545 kes dihasilkan dengan nilai rampasan A total of 1,456 cases were recorded with total value
sebanyak RM1.05 juta pada 2011. Daripada jumlah of goods seized worth RM1.05 million in 2011. From
tersebut, 483 kes telah di kompaun dengan nilai the total, 483 cases were compounded with a value of
sebanyak RM 140,630 manakala 1 kes telah disabit RM140,630 while a case has been convicted and fined
kesalahan dengan nilai denda sebanyak RM 3,000. RM3,000.

Akta Sewa Beli 1967 Hire Purchase Act 1967

Pada 2011, sebanyak 121 kes telah direkodkan dan 1 In 2011, a total of 121 cases were recorded under
kes telah dikompaun dengan nilai sebanyak RM800. the Act with a case compounded with the value of
Bagi melindungi pengguna yang membeli barang RM800. To protect consumers who purchase consumer
pengguna dan kenderaan bermotor secara sewa beli. goods and motor vehicles by means of hire-purchase
Kementerian telah membuat pindaan ke atas kaedah agreement, the Ministry has made amendments with
pemilikan semula di bawah ASB 1967. Kaedah baru yang regards to repossession under the HPA 1967. The
diperkenalkan ini termasuk permohonan permit oleh newly introduced requirements include application
ejen pemilikan semula yang diluluskan oleh Pengawal of permits by repossession agents granted by the
untuk pemilikan semula barangan yang terkandung Controller to repossess goods stipulated in the hire-
dalam perjanjian sewa beli. Selain itu, semua kenderaan purchase agreement. In addition, all used and modified
terpakai dan diubahsuai yang dijual melalui perjanjian vehicles sold by means of hire-purchase agreements
sewa beli wajib menjalani pemeriksaan menyeluruh must undergo thorough inspections in PUSPAKOM for
di PUSPAKOM bagi memastikan status atau keadaan determining the status or condition of the vehicle before
sesebuah kenderaan tersebut sebelum ianya dijual. it is sold.

Pendekatan Baru Dalam Memperkasakan New Approach to Strenghten Enforcement
Penguatkuasaan

Bagi memperkasakan lagi tindakan penguatkuasaan To strengthen enforcement action to protect consumers,
dalam melindungi pengguna, Kementerian telah the Ministry undertook the initiative to appoint
melaksanakan inisiatif melantik penghulu-penghulu di penghulus (village headman) nationwide under the
seluruh negara di bawah Akta Timbang dan Sukat 1972 Weights and Measures Act 1972 and the Price Control
dan Akta Kawalan Harga dan Antipencatutan 2011 di and Anti-Profiteering Act 2011. Their duty is to report
mana antara tugas mereka adalah untuk melaporkan any offences committed by unethical traders and at the
setiap kesalahan yang dilakukan oleh peniaga yang tidak same time educate the public to be smart consumers.
beretika dan dalam masa yang sama memberi kesedaran
kepada orang ramai untuk menjadi pengguna bijak.

Sebagai tambahan, Kementerian juga telah menurunkan In addition, the Ministry also empowered 62 JAKIM
kuasa kepada 62 orang pegawai-pegawai JAKIM sebagai officers as Assistant Controller of Trade Descriptions
Penolong Pengawal Perihal Dagangan di bawah APD under TDA 2011 to inspect and investigate the misuse of
2011 untuk memeriksa dan menyiasat penyalahgunaan the halal expression.
perbahasaan halal.

Graf 7 menunjukkan jumlah kes ASB 1967, ATS 1972, Graph 7 shows the total number of cases under HPA
AJLSAP 1993 dan APP 1999 pada 2010 dan 2011 1967, WMA 1972, DSAPSA 1993 and CPA 1999 in 2010
manakala Graf 8 pula menunjukkan nilai rampasan bagi and 2011 while Graph 8 shows seized value for the same
Akta yang sama pada 2010 dan 2011. Acts in 2010 and 2011.

ENFORCEMENT 101 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Graf 7: Jumlah Kes ASB 1967, ATS 1972, AJLSAP 1993 dan APP 1999 Pada 2010 & 2011
Graph 7: Total Number of Cases under HPA 1967, WMA 1972, DSAPSA 1993 and CPA 1999 in 2010 & 2011

Graf 8: Nilai Rampasan ASB 1967, ATS 1972, AJLSAP 1993 dan APP 1999 Pada 2010 & 2011
Graph 8: Seizure Value under HPA 1967, WMA 1972, DSAPSA 1993 and CPA 1999 in 2010 & 2011

LAPORAN TAHUNAN 2011 102 PENGUATKUASAAN
ANNUAL REPORT 2011

MENGAWALSELIA BEKALAN DAN HARGA MONITORING OF SUPPLIES AND PRICE

Di bawah teras strategik keempat iaitu mengawalselia Under the fourth strategic thrust that is the monitoring
bekalan dan harga barang kawalan berjadual dan of supplies and price of consumer goods, the Ministry
barangan keperluan, Kementerian menguatkuasakan enforces these laws:
undang-undang berikut:

(i) Akta Kawalan Bekalan (AKB) 1961 (i) Control of Supplies Act (CSA) 1961
(ii) Akta Kawalan Harga dan Antipencatutan (AKHAP) (ii) Price Control and Anti-Profiteering Act (PCAPA)
2011 2011

Tujuan utama pengawalseliaan bekalan dan harga The main objectives of monitoring supplies and prices
adalah untuk: are to:

(i) memastikan bekalan barang keperluan mencukupi (i) ensure adequate supplies of essential goods at
sepanjang masa; all times;

(ii) mengelakkan penyelewengan barang kawalan (ii) minimising the leakage of controlled goods (Table
berjadual (Jadual 1) kepada sektor industri atau 1) to industries or other unauthorised factions;
mana-mana pihak yang tidak layak; dan and

(iii) memastikan keseimbangan pasaran (iii) ensure a balanced market

Jadual 1: Barang-Barang Kawalan Berjadual
Table 1: Periodic Controlled Goods

Bil. Barang-Barang Kawalan
No. Controlled Goods

1. Tepung
Flour

2. Minyak tanah
Kerosene

3. Gula
Sugar

4. Baja kimia
Fertiliser

5. Minyak masak
Cooking oil

6. Semua gred Petrol, Spirit Motor dan Gasoline
Motor Petrol, motor spirit and motor gasoline of all grades

7. Bahanapi Diesel
Diesel fuel

8. Bar bulat keluli lembut
Mild steel round bars

9. Simen
Cement

10. Gas petroleum cecair
Liquified petroleum gas

11. Semua jenis roti kecuali lof Perancis yang beratnya di antara 200 gram dan 1,000 gram
All types of breads, except the French loaf, where the weight ranges between 200
grammes and 1,000 grammes

ENFORCEMENT 103 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Isu kekurangan bekalan dan kenaikan harga barang The issue of shortages in supplies and price increase of
keperluan terutama gula, minyak masak dan tepung essential goods especially sugar, cooking oil and flour
yang merupakan keperluan asas bagi sebahagian besar has raised concern among consumers as these goods
isi rumah di negara ini telah menimbulkan keresahan represent a major portion of basic essential goods for
di kalangan rakyat. Sebahagian daripada kos barang most households in the country. Part of the costs of the
keperluan ini diberi subsidi oleh Kerajaan. Selain itu, essential goods are subsidised by the Government. In
petrol RON 95, diesel dan gas petroleum cecair turut addition, RON 95 petrol, diesel and liquified petroleum
diberi subsidi. Mulai 2011, barang kawalan (gula, minyak gas are also subsidised. From 2011, controlled items
masak dan tepung) sahaja dijadikan sebagai petunjuk (sugar, cooking oil and flour) have been set as the
prestasi utama YB Menteri. Satu Pasukan Petugas Khas Minister’s key performance indicators. A special task
yang dikenali sebagai A-Team telah ditubuhkan bagi force known as the A-Team has been established to
memastikan kelangsungan bekalan gula, minyak masak ensure continuity of sugar, cooking oil and flour supply
dan tepung di pasaran. in the market.

Pelbagai faktor menjadi punca berlakunya isu ini seperti Various factors have led to shortages issue such as
kenaikan harga bahan mentah dunia, bencana alam dan soaring world raw materials prices, natural disasters
perubahan kadar pertukaran mata wang asing. Selain and foreign exchange rate. In addition, global political
itu, pergolakan politik dunia dan perubahan dasar upheaval and economic instability and policy changes
sesebuah negara pembekal turut menyumbang kepada of supplier countries also contribute to the supply and
ketidaktentuan bekalan dan harga barangan di pasaran. price volatility in the market.

Akta Kawalan Bekalan 1961 Control of Supplies Act 1961

Sebanyak 1,759 kes telah direkodkan dengan nilai A total of 1,759 cases were recorded with a seized value
rampasan sebanyak RM16.09 juta. Daripada jumlah of RM16.09 million. From the total, 110 cases were
tersebut, 110 kes telah di kompaun dengan nilai compounded with a value total of RM506,510 while 2
sebanyak RM506,510 manakala 2 kes telah disabit cases have been convicted in court and fined RM19,000.
kesalahan dengan nilai denda sebanyak RM19,000.

Ops Goreng Ops Goreng

Pada 2011, Pasukan Petugas Khas Membanteras In 2011, a Special Task Force to Curb Malpractices In
Penyelewengan Minyak Masak Bersubsidi yang The Supply of Subsidised Cooking Oil was established
dianggotai oleh Kementerian Perdagangan Dalam comprising Ministry of Domestic Trade, Cooperatives
Negeri, Koperasi Dan Kepenggunaan (KPDNKK), and Consumerism (MDTCC), Malaysian Anti-Corruption
Suruhanjaya Pencegahan Rasuah Malaysia (SPRM), Commission (MACC), Inland Revenue Board Malaysia
Lembaga Hasil Dalam Negeri (LHDN), Jabatan Kastam (IRB), Malaysian Royal Customs Department, Companies
Diraja Malaysia (JKDM), Suruhanjaya Syarikat Malaysia Commission of Malaysia (CCM), Malaysian Palm Oil
(SSM), Lembaga Minyak Sawit Malaysia (MPOB) dan Board (MPOB) and Ministry of Plantation Industries
Kementerian Perusahaan Perladangan dan Komoditi and Commodities (MPIC). The objective of the Special
Malaysia (KPKK) telah ditubuhkan. Penubuhan pasukan Task Force is to initiate a concerted effort to tackle
petugas khas ini bertujuan untuk menangani masalah shortages problems of subsidised cooking oil with other
kekurangan bekalan minyak masak bersubsidi secara enforcement agencies. A total of 221 premises were
bersepadu bersama agensi penguatkuasaan yang lain. inspected by the Special Task force. From the inspections
Sebanyak 221 buah premis telah diperiksa oleh pasukan conducted, 89 cases were recorded under the Control of
petugas khas ini. Hasil pemeriksaan tersebut, 89 kes Supplies Acts (CSA) 1961 with offences at the refineries,
telah dihasilkan di bawah Akta Kawalan Bekalan 1961 wholesalers and re-packers of subsidised cooking oil.
yang melibatkan kesalahan di peringkat kilang penapis,
pemborong dan pembungkus minyak masak bersubsidi.

LAPORAN TAHUNAN 2011 104 PENGUATKUASAAN
ANNUAL REPORT 2011

Akta Kawalan Harga dan Antipencatutan 2011 Price Control and Anti-Profiteering Act 2011

Akta Kawalan Harga 1946 telah dipinda sebagai langkah The Price Control Act 1946 has been amended and is
penambahbaikan dan dinamakan Akta Kawalan Harga now known as the Price Control and Anti-Profiteering
dan Antipencatutan (AKHAP) 2011. Melalui pindaan Akta Act (PCAPA) 2011. The new amendment provides the
ini, terdapat peruntukan kuasa kepada Kementerian Ministry with power to issue notices to traders who
yang membolehkan notis dikeluarkan kepada peniaga increase prices without any reason. The new amendment
yang menaikkan harga barangan tanpa sebarang alasan. will address profiteering problems by unethical traders.
Peruntukan ini akan mengawal kegiatan pencatutan
yang dilakukan oleh peniaga yang tidak beretika.

Pada 2011 sebanyak 1,121 kes telah direkodkan dengan In 2011, 1,121 cases were recorded with a total seizure
nilai rampasan sebanyak RM450,322 di bawah Akta ini. of RM450,322 under this Act. From the total, 469 cases
Daripada jumlah tersebut, 469 kes telah di kompaun were compounded with a value total of RM116,100.
dengan nilai sebanyak RM116,100.

Graf 9 menunjukkan jumlah kes AKB 1961 dan AKHAP Graph 9 shows the total number of cases under CSA
2011 pada 2010 dan 2011 manakala Graf 10 pula 1961 and PCAPA 2011 in 2010 and 2011 while Graph 10
menunjukkan nilai rampasan bagi Akta yang sama pada shows seizure value for the same Act in 2010 and 2011.
2010 dan 2011.

Graf 9: Jumlah Kes AKB 1961 dan AKHAP 2011 Pada 2010 & 2011
Graf 9: Total Number of Cases Under CSA 1961 and PCAPA 2011 In 2010 & 2011

ENFORCEMENT 105 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Graf 10: Nilai Rampasan AKB 1961 dan AKHAP 2011 Pada 2010 & 2011
Graph 10: Seizure Value Under CSA 1961 and PCAPA 2011 In 2010 & 2011

Skim Kawalan Harga Musim Perayaan Festive Season Price-Controlled Scheme

Skim Kawalan Harga Musim Perayaan telah mula The Festive Season Price-Controlled Scheme has been
diperkenalkan sejak tahun 2000 dan dilaksanakan di introduced since 2000 and implemented under the
bawah Akta Kawalan Harga 1946. Ia merupakan satu Price Control Act 1946. It is a mechanism to control price
kaedah untuk mengawal kenaikan harga barang yang increase due to high demand during festive seasons and
tidak munasabah apabila permintaan tinggi pada musim to protect consumers from traders acquiring excessive
perayaan serta melindungi pengguna daripada peniaga- profits. Under the scheme, the Government declares the
peniaga yang mengambil keuntungan berlebihan. Dalam main commodities of each festival as ‘Price-Controlled
skim ini, Kerajaan mengisytiharkan barangan utama Goods’ and affixed the maximum wholesale and retail
sesuatu perayaan sebagai ‘Barang Harga Terkawal’ dan price for a stipulated period.
menetapkan harga maksimum borong dan runcit bagi
suatu tempoh tertentu.

LAPORAN TAHUNAN 2011 106 PENGUATKUASAAN
ANNUAL REPORT 2011

Sepanjang 2011, Skim Kawalan Harga Musim Perayaan Throughout 2011, the Festive Season Price-Controlled
telah dilaksanakan bagi 6 perayaan utama iaitu Hari Scheme was implemented for 6 main festivals namely
Raya Puasa, Tahun Baru Cina, Deepavali, Krismas, Hari Raya Puasa, Chinese New Year, Deepavali,
Pesta Kaamatan dan Hari Gawai. Bagi memastikan Christmas, Pesta Kaamatan and Hari Gawai. To ensure
kelancaran pelaksanaan skim ini, pegawai penguatkuasa effective implementation of the scheme, the Ministry’s
Kementerian digerakkan di seluruh negara untuk enforcement officers were directed to conduct
menjalankan pemeriksaan dan pemantauan untuk inspections and monitoring to ensure traders do not
memastikan peniaga tidak menjual ‘Barang Harga sell ‘Price-Controlled Goods’ above the maximum fixed
Terkawal’ melebihi harga maksimum yang ditetapkan price and comply with the laws enforced. Enforcement
serta mematuhi sepenuhnya undang-undang yang actions taken under Festive Season Price-Controlled
dikuatkuasakan. Tindakan penguatkuasaan semasa Skim Scheme is shown in Graph 11.
Kawalan Harga Musim Perayaan 2011 adalah seperti di
Graf 11.

Graf 11: Jumlah Pemeriksaan, Nilai Rampasan dan Nilai Kompaun Yang Diambil Semasa
Skim Kawalan Harga Musim Perayaan Pada 2011

Graph 11: Total Inspections, Seizure Value and Total Compound Taken Under
Festive Season Price-Controlled Schemes In 2011

Akta Pencegahan Pengubahan Wang Haram dan Anti-Money Laundering and Anti-Terrorism Financing
Pencegahan Anti Keganasan 2001 Act 2001

Kewujudan Akta Pencegahan Pengubahan Wang Haram The legislation of the Anti-Money Laundering and Anti-
dan Pencegahan Anti Keganasan (AMLATFA) 2001 Terrorism Financing Act (AMLATFA) 2001 is one of the
merupakan salah satu usaha Kerajaan bagi menyekat Government’s efforts to prevent and eradicate money
dan menghapuskan aktiviti pengubahan wang haram. laundering activities. Initially, this Act was under the
Pada mulanya Akta ini diletakkan di bawah bidang kuasa jurisdiction of Bank Negara Malaysia but in 2006, the
Bank Negara Malaysia namun pada 2006, Kementerian Ministry was given the power to enforce this Act for
telah diberi kuasa untuk menguatkuasakan Akta ini bagi predicate offences generated under the Optical Discs Act
kesalahan-kesalahan predikat yang dihasilkan di bawah 2000 (Sections 4 and 21), Copyright Act 1987 (Section 41
Akta Cakera Optik 2000 (Seksyen 4 dan 21), Akta Hakcipta (a)) and the Trade Descriptions Act 1972 (Section 3 (a)).
1987 (Seksyen 41 (1)) dan Akta Perihal Dagangan 1972
(Seksyen 3(1)).

ENFORCEMENT 107 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Pada 2008, Kementerian telah dilantik sebagai In 2008, the Ministry was appointed as a member of the
Ahli Jawatankuasa Pencegahan Pengubahan Wang Anti-Money Laundering and Anti-Terrorism Financing
Haram dan Pencegahan Pembiayaan Keganasan National Co-ordination Committee led by Bank Negara
yang diterajui oleh Bank Negara Malaysia. Di bawah Malaysia. Under this Committee, the Ministry, based on
Jawatankuasa ini, Kementerian bertanggungjawab predicate offences scheduled under AMLATFA 2001, is
untuk menguatkuasakan undang-undang AMLATFA responsible for enforcing the Act to eradicate revenue
2001 bagi mencegah pengubahan wang haram yang procured from criminal activities concerning intellectual
diperolehi daripada aktiviti-aktiviti jenayah hak harta property rights violation, from being laundered and to
intelek berdasarkan kesalahan-kesalahan predikat yang take necessary actions thereof.
telah dijadualkan dalam AMLATFA 2001. Up to 2011, a total of 5 cases were recorded with
Sehingga 2011, sebanyak 5 kes telah direkodkan yang the freezing of the suspects’ assets amounting to
melibatkan pembekuan aset suspek berjumlah lebih approximately RM1.5 million. With AMLATFA 2001,
kurang RM1.5 juta. Dengan adanya AMLATFA 2001, the activities of piracy syndicates in this country will
kegiatan sindiket cetak rompak di negara ini dapat be reduced by the provision of stringent laws given to
dikurangkan melalui peruntukan undang-undang yang detect and freeze ill-gotten gains by the syndicates.
ketat bagi mengesan wang haram yang diperolehi oleh
sindiket ini.

Program Pegawai Penyiasat Kewangan Bertauliah Certified Financial Investigator Program

Program yang dianjurkan oleh Bank Negara Malaysia The programme was organised by Bank Negara Malaysia
ini bermatlamat bagi melahirkan pegawai penyiasat and aims to produce qualified, skilled, knowledgeable and
kewangan bertauliah, berkemahiran, berpengetahuan professional financial investigation officers among the
dan profesional di kalangan pegawai penguatkuasa Ministry’s enforcement officers. Since the programme’s
Kementerian. Sejak program ini diperkenalkan pada inception in 2006, a total of 20 enforcement officers
2006, seramai 20 orang pegawai penguatkuasa from the Ministry have been appointed as Certified
Kementerian telah dilantik sebagai Pegawai Penyiasat Financial Investigator (CFI).
Kewangan Bertauliah.

Penglibatan ini menunjukkan komitmen Kementerian The participation in this programme, shows the
dalam membanteras aktiviti pengubahan wang haram. commitment of the Ministry to fight against money
Di samping itu, program ini juga dapat menjalinkan laundering activities. In addition, the programme also
hubungan yang lebih baik di antara Kementerian dan helps build a better relationship between the Ministry
agensi penguatkuasaan lain di Malaysia. and other enforcement agencies in Malaysia.

LAPORAN TAHUNAN 2011 108 PENGUATKUASAAN
ANNUAL REPORT 2011

RENCANA 3:
PENGENALAN KEPADA
BASKET OF BRANDS (BOB)

Dalam usaha untuk memastikan hak harta intelek
diberi perlindungan yang terbaik di negara ini,
Kementerian Perdagangan Dalam Negeri, Koperasi
dan Kepenggunaan (KPDNKK) pada 20 Oktober
2011 telah memperkenalkan satu inisiatif baru
yang memberi keutamaan penguatkuasaan kepada
jenama-jenama yang tersenarai dalam Basket of
Brands (BOB) yang mana pemilik cap dagangnya
telah pun memeterai persefahaman untuk
memberi kerjasama bagi membuat pengecaman
dan memberi keterangan di mahkamah.
Dengan cara ini, semua kes yang diambil akan
dapat diselesaikan mengikut kehendak undang-
undang berbanding sebelum ini yang mana KPDNKK
menghadapi kesukaran untuk menyelesaikan kes-
kes berkenaan disebabkan keengganan pemilik cap
dagang membuat pengecaman ke atas barang-
barang yang disita dan memberi keterangan di
mahkamah.
Bagi pemilik cap dagang yang enggan bekerjasama
dan menyertai BOB, tindakan penguatkuasaan oleh
KPDNKK untuk melindungi kepentingan mereka tidak
dapat diambil secara proaktif sebaliknya pemilik cap
dagang jika mahu, masih boleh mengambil tindakan
secara sivil ke atas mana-mana orang yang meniru
jenama mereka.
Pendekatan baru ini juga diharap akan dapat
memberi gambaran jelas kepada orang ramai dan
juga pihak United States Trade Representatives
(USTR) iaitu sebuah agensi yang membuat penarafan
tahap perlindungan hak harta intelek ke atas negara-
negara rakan niaga Amerika Syarikat di seluruh dunia
termasuk Malaysia akan tanggungjawab pemilik
cap dagang sendiri dalam memerangi barang-
barang tiruan dan melindungi kepentingan mereka.

ENFORCEMENT 109 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

ARTICLE 3:
INTRODUCTION TO THE
BASKET OF BRANDS (BOB)

In an effort to ensure the best intellectual
property protection in the country, the Ministry of
Domestic Trade, Cooperatives and Consumerism
has introduced a new initiative effective 20th
October 2011. This approach gives priority to the
enforcement of the brands listed in the Basket of
Brands (BOB) in which the trade mark owners had
signed an undertaking with the Ministry to give their
cooperation in the verification of the goods seized
and to give their evidence in court.
With this approach, cases concerning counterfeits
will be resolved according to procedures required
by law, compared previously where the Ministry
faced difficulties in resolving cases due to the lack of
cooperation from the trademark owners to provide
verification reports and to testify in court.
For trademark owners who are not willing to
cooperate and participate in the BOB, the Ministry
faces difficulties to undertake proactive criminal
actions on their behalf and to protect their interest.
However, they may still undertake civil actions
against those found counterfeiting their brand.
This new approach will provide a clear picture to
the public as well as to the United States Trade
Representatives (USTR) Office, a US agency that
monitors intellectual property rights protection
given by its trading country partners around the
world including Malaysia, of the trade mark owners’
responsibilities to fight against counterfeit goods
and protect their own interest.

BAB 4 PENAMBAHBAIKAN SISTEM
PENYAMPAIAN PERKHIDMATAN

CHAPTER 4 Improvement of Delivery System

• URUSAN PELESENAN
• LICENSING

• PENGURANGAN TEMPOH PENDENCY PERMOHONAN HARTA INTELEK
• REDUCING THE PENDENCY PERIOD FOR INTELLECTUAL PROPERTY
APPLICATION

• SISTEM ATAS TALIAN
• ONLINE SYSTEM

• MEDIA SOSIAL
• SOCIAL MEDIA

• PEMBUKAAN CAWANGAN BARU TRIBUNAL TUNTUTAN PENGGUNA
MALAYSIA

• OPENING OF NEW TRIBUNAL FOR CONSUMER CLAIMS MALAYSIA BRANCH

• DIALOG TAHUNAN BERSAMA SEKTOR SWASTA
• ANNUAL DIALOGUE WITH PRIVATE SECTOR

• PROGRAM KEMENTERIAN BERSAMA MEDIA
• MINISTRY’S PROGRAMME WITH THE MEDIA
Rencana 4: Portal 1Malaysia Pengguna Bijak (1MPB)
Article 4: Portal 1Malaysia Pengguna Bijak (1MPB)

LAPORAN TAHUNAN 2011 112 PENAMBAHBAIKAN SISTEM PENYAMPAIAN PERKHIDMATAN
ANNUAL REPORT 2011

PENGENALAN INTRODUCTION

Sistem penyampaian perkhidmatan Kementerian The Ministry’s service delivery system is determined by
ditentukan oleh pelbagai faktor seperti permintaan various factors, such as complexity of consumer demand
pengguna yang kompleks dan globalisasi pasaran. and market globalisation. The Ministry continues to
Kementerian sentiasa menilai dan memperbaiki sistem evaluate and improve its delivery system to ensure
penyampaian perkhidmatan agar perkhidmatan yang high quality services are continuously provided to
bermutu tinggi dapat disediakan secara berterusan stakeholders and public.
kepada pihak berkepentingan dan orang awam.

URUSAN PELESENAN IMPROVEMENT ON DELIVERY SYSTEM

Pada 2011, pelbagai langkah telah diambil untuk In 2011, steps have been taken to expedite issuance
mempercepatkan proses pengeluaran lesen dan permit of licenses and permits to create a more conducive
bagi mewujudkan suasana perniagaan yang lebih business environment.
kondusif.

Lesen Jualan Langsung Direct Sales Licenses

Pengurangan tempoh untuk memproses permohonan Processing period for new application and renewal of
baru dan pembaharuan lesen jualan langsung telah direct sales licenses has been reduced as shown in Table
dilaksanakan seperti di Jadual 1. 1.

Jadual 1: Tempoh Pemprosesan Lesen Jualan Langsung
Table 1: Processing Period of Direct Sales Licenses

Jenis Permohonan Jan-Jun 2011 Jul-Dis 2011
Type of Application

Baru 15 hari (days) 7 hari (days)
New (selepas JKPJL*)/ (selepas JKPJL*)
(after JKPJL*) (after JKPJL*)

Pembaharuan 22 hari (days) 7 hari (days)
Renewal (selepas dokumen lengkap) (selepas JKPJL*)
(after completed documents)
(after JKPJL*)

* Mesyuarat Jawatankuasa Pembangunan Jualan Langsung (JKPJL)

IMPROVEMENT OF DELIVERY SYSTEM 113 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Kelulusan Di Bawah Akta Kemajuan Petroleum (PDA) Approval Under The Petroleum Development Act
1974 (PDA) 1974

Tempoh memproses permohonan baru di bawah Akta Processing period for new application under the
Kemajuan Petroleum (PDA) 1974 untuk menjalankan Petroleum Development Act (PDA) 1974 to market
aktiviti memasar dan mengedar bahan petroleum and distribute petroleum products has been reduced
telah dikurangkan kepada 1 hari bagi permohonan to 1 day subject to application compliance with the
yang memenuhi syarat-syarat yang ditetapkan. set conditions. This improvement was done through
Penambahbaikan ini dilaksanakan melalui proses Business Process Reengineering (BPR) in collaboration
perekayasaan proses kerja dengan kerjasama Unit with the Implementation Coordination Unit (ICU),
Penyelarasan Pelaksanaan (ICU), Jabatan Perdana Prime Minister’s Department. The implementation of
Menteri. Pelaksanaan sistem ini juga akan menyokong the system will support towards offering an efficient
ke arah penyediaan persekitaran perniagaan yang lebih business environment and will be fully implemented in
efisien dan akan dilaksanakan sepenuhnya pada 2012. 2012.

Kebenaran Menjalankan Aktiviti Perdagangan, Approval to Carry Out Wholesale Retail and Trade
Pengedaran dan Peruncitan (WRT) Melibatkan (WRT) Activities for Foreign Participations
Penyertaan Asing

Kementerian juga telah mengurangkan tempoh The Ministry has shortened the processing period for
pemprosesan lesen peruncitan seperti berikut: retail licenses as follows:

(i) Pengurangan tempoh memproses permohonan (i) Reducing the period of processing application for
kebenaran membuka pasaraya hyper/pasaraya approval to establish hypermarket/superstore/
besar/departmental store dan specialty store departmental store and specialty store from 20
daripada 20 hari bekerja kepada 16 hari bekerja; working days to 16 working days; and
dan (ii) Reducing the period of processing application in
(ii) Pengurangan tempoh memproses permohonan carrying out WRT activities other than activities in
kebenaran menjalankan aktiviti WRT selain para (i) from 14 working days to 7 working days.
daripada aktiviti di para (i) daripada 14 hari
bekerja kepada 7 hari bekerja.

PENGURANGAN TEMPOH PENDENCY PERMOHONAN REDUCING THE PENDENCY PERIOD FOR INTELLECTUAL
HARTA INTELEK PROPERTY APPLICATION

Perbadanan Harta Intelek Malaysia (MyIPO) telah Intellectual Property Corporation of Malaysia (MyIPO)
berusaha menambahbaik sistem penyampaian has put an effort to improve the service delivery system
perkhidmatan untuk menggalakkan permohonan to encourage registration of intellectual property from
pendaftaran harta intelek tempatan dan luar negara. local and abroad.

Pada 2011, MyIPO telah memberi fokus kepada In 2011, MyIPO focused on reducing the pendency
pengurangan tempoh pendency bagi paten dan cap period for patents and trademarks. The pendency
dagangan. Tempoh pendency permohonan paten period for patents is reduced from 38 months in 2010 to
selama 38 bulan pada 2010 telah dikurangkan kepada 26 26 months in 2011. While for trademarks, the pendency
bulan pada 2011. Manakala bagi cap dagangan, tempoh period is reduced to 12 months in 2011 as compared to
pendency telah dikurangkan kepada 12 bulan pada 2011 18 months in the previous year.
berbanding 18 bulan pada tahun sebelumnya.

Langkah yang diambil oleh MyIPO telah meningkatkan Steps taken by MyIPO have increased the number
jumlah permohonan dan produktiviti pengeluaran of application and productivity of patent grant and
geran paten dan sijil pendaftaran cap dagangan pada trademark certificate issuance in 2011 as compared to
2011 berbanding 2010. Bilangan permohonan dan 2010. The number of application and registration for
pendaftaran bagi paten dan cap dagangan adalah seperti patents and trademarks are shown in Table 2 and Table
di Jadual 2 dan Jadual 3. 3.

LAPORAN TAHUNAN 2011 114 PENAMBAHBAIKAN SISTEM PENYAMPAIAN PERKHIDMATAN
ANNUAL REPORT 2011

Jadual 2: Permohonan dan Pendaftaran Paten dari 2010 - 2011
Table 2: Applications and Registrations for Patents from 2010 - 2011

Tahun 2010 2011 Peningkatan
Year Increment

(%)

Permohonan 6,464 6,559 1.5
Applications

Pendaftaran 2,177 2,392 9.9
Registrations

Jadual 3: Permohonan dan Pendaftaran Cap Dagangan dari 2010 – 2011
Table 3: Applications and Registrations for Trademarks from 2010 – 2011

Tahun 2010 2011 Peningkatan
Year Increment

(%)

Permohonan 26,370 28,833 9.3
Applications

Pendaftaran 14,294 23,819 66.6
Registrations

Di samping itu, MyIPO juga telah memperkenalkan In addition, MyIPO has introduced the Expedited
prosedur Permohonan Pemeriksaan Dipercepatkan Examination procedures for patents and trademarks on
(Expedited Examination) bagi paten dan cap dagangan 15 February 2011. The pendency period through the
pada 15 Februari 2011. Tempoh pendency melalui Expedited Examination for patents is 20 months while
prosedur Permohonan Pemeriksaan Dipercepatkan for trademarks is 6 months and 3 weeks from the date
bagi paten adalah selama 20 bulan manakala bagi cap of filing the application. The pendency period is only
dagangan adalah 6 bulan dan 3 minggu dari tarikh applicable for clear cut cases and application which
pemfailan permohonan. Tempoh pendency ini hanya complies with the provisions of the Patents Act 1983
terpakai kepada permohonan yang lengkap dan and the Trade Marks Act 1976.
mematuhi peruntukan Akta Paten 1983 dan Akta Cap
Dagangan 1976.

Prosedur ini memberi pilihan kepada pemohon untuk This procedure provides an option to the applicants
mendapatkan perkhidmatan yang lebih pantas bagi to obtain a faster service to protect their intellectual
melindungi harta intelek mereka. Tempoh pendency property. The pendency period under this procedure
bagi prosedur ini adalah antara yang terpantas di dunia. is among the fastest in the world. The number of
Bilangan permohonan dan pendaftaran paten dan cap applications and registrations of patents and trademarks
dagangan melalui prosedur Permohonan Pemeriksaan through the Expedited Examination procedures are
Dipercepatkan adalah seperti di Jadual 4. shown in Table 4.

Jadual 4: Permohonan dan Pendaftaran/Geran bagi Paten dan Cap Dagangan
(Permohonan Pemeriksaan Dipercepatkan) Pada 2011

Table 4: Applications and Registrations/Grant for Patents and Trademarks
(Expedited Examination) in 2011

Harta Intelek Permohonan Pendaftaran/Geran
Intellectual Property Application Registration/Grant
Paten
Patents 34 18
Cap Dagangan 116 20
Trademarks 150 38
Jumlah
Total

IMPROVEMENT OF DELIVERY SYSTEM 115 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

SISTEM ATAS TALIAN ONLINE SYSTEM

Malaysia Franchise Express (MyFex) Malaysia Franchise Express (MyFEX)

Sistem Malaysia Franchise Express atau MyFEX adalah The Malaysian Franchise Express or MyFEX is an
sistem pengurusan pendaftaran, program pembangunan online management system for franchise registration,
dan penguatkuasaan francais secara atas talian. MyFEX programme development and enforcement. It was
dibangunkan bertujuan untuk memenuhi kehendak dan developed to accommodate stakeholder needs and
keperluan pihak berkepentingan yang memerlukan satu requirements for a more efficient, faster, accessible and
platform penyampaian perkhidmatan francais yang lebih transparent franchise service delivery platform. Among
efisien, pantas dan mudah diakses serta telus. Antara the applications available in MyFEX are the e-Daftar,
aplikasi yang terdapat di dalam MyFEX adalah e-Daftar, e-AduFrancais and e-Laporan.
e-AduFrancais dan e-Laporan.

Melalui sistem e-Daftar, pendaftaran francais telah With the e-Daftar, registration of franchise is integrated
diintegrasikan dengan sistem-sistem agensi Kerajaan with other Government and private agencies systems
dan swasta yang lain seperti Suruhanjaya Syarikat such as the Companies Commission of Malaysia,
Malaysia, Perbadanan Harta Intelek Malaysia, Jabatan Intellectual Property Corporation of Malaysia, the
Akauntan Negara dan sistem perbankan internet E-FPX Accountant General’s Department and Bank Islam E-FPX
Bank Islam. internet banking system.

Sistem e-AduFrancais pula, bukan sahaja membolehkan The e-AduFrancais application not only provides a
aduan dilaporkan secara atas talian malah ia juga platform for online reporting of complaints but also
membenarkan tindakan seperti bayaran denda yang allows transactions such as online payment of fines.
dikenakan kepada pihak yang berkenaan dilaksanakan
secara atas talian.

Selain itu, laporan tahunan perniagaan francais boleh Furthermore, the annual report of franchise businesses
dimuatnaik di dalam MyFEX melalui aplikasi e-Laporan can be uploaded to MyFEX via the e-Laporan application
oleh francaisor tempatan dan francaisi induk. Melalui by local franchisors and master franchisees. Through this
aplikasi ini, pemantauan ke atas perkembangan syarikat application, the monitoring of companies development
akan menjadi lebih mudah dan bersistematik. becomes easier and more systematic.

Sistem e-Aduan e-Aduan System

Sistem e-Aduan telah dilaksanakan sejak 14 Jun 2004 The e-Aduan System has been implemented since
bertujuan menyediakan satu medium penerimaan 14 June 2004 to provide an online medium for public
aduan orang ramai melalui internet. complaints.

Pada 2011, kemudahan membuat aduan melalui In 2011, public complaint through short messaging
khidmat pesanan ringkas (SMS) telah disediakan dan system (SMS) was developed and new complaint
kategori-kategori aduan baru telah diwujudkan. Selain categories were created. Furthermore, Call Centres have
itu, Call Center juga telah diperluaskan ke 4 lokasi iaitu been expanded to 4 locations, namely Kuala Lumpur,
Kuala Lumpur, Shah Alam, Johor Bahru dan Pulau Pinang Shah Alam, Johor Bahru and Penang to ensure smooth
supaya pengurusan aduan berjalan dengan lebih lancar and efficient management of complaints.
dan efisien.

MEDIA SOSIAL SOCIAL MEDIA

Selaras dengan perkembangan IT di negara ini, In line with the nation’s IT development, the Ministry has
Kementerian juga telah mengambil inisiatif taken the initiative to engage the social media network
menggunakan laman media sosial seperti Facebook, such as Facebook, Twitter and YouTube as a platform to
Twitter dan YouTube sebagai salah satu platform untuk increase the level of consumer awareness. Facebook
meningkatkan kesedaran pengguna. Akaun Facebook “Kuasa Pengguna” and Twitter “MYConsumer” account
“Kuasa Pengguna” dan Twitter “MYConsumer” have been created as a channel to provide information

LAPORAN TAHUNAN 2011 116 PENAMBAHBAIKAN SISTEM PENYAMPAIAN PERKHIDMATAN
ANNUAL REPORT 2011

diwujudkan bertujuan memberi maklumat dan and guidance regarding consumer’s issue and updates
panduan berkaitan isu-isu kepenggunaan di samping of Ministry’s programmes and activities. It also becomes
memaparkan informasi terkini program-program a platform for consumers to express their views, ideas
dan aktiviti-aktiviti yang sedang dijalankan oleh and comments directly to the Ministry. As of December
Kementerian. Ia juga menjadi platform untuk pengguna 2011, “Kuasa Pengguna” has 1,467 friends while
mengutarakan pendapat, pandangan dan komen secara “MYConsumer” has 135 twitter followers. As an effort
terus kepada Kementerian. Sehingga Disember 2011, to encourage a healthy lifestyle among consumers, the
Facebook “Kuasa Pengguna” mempunyai seramai 1,467 Ministry has also created a Facebook page “You Are
rakan manakala twitter “MYConsumer” mempunyai What You Eat” focusing on healthy eating habits. As of
seramai 135 pengikut. Di samping itu juga, Kementerian December 2011, this page has been visited by 1,321,377
telah mewujudkan laman Facebook “You Are What You Facebook users.
Eat” bertujuan menggalakkan amalan pemakanan sihat
di kalangan pengguna di Malaysia. Sehingga Disember
2011, laman ini telah dilawati oleh seramai 1,321,377
pengguna Facebook.

TRIBUNAL TUNTUTAN PENGGUNA MALAYSIA (TTPM) TRIBUNAL FOR CONSUMER CLAIMS MALAYSIA (TCCM)

Tribunal Tuntutan Pengguna Malaysia (TTPM) Tribunal For Consumer Claims Malaysia (TCCM) provides
merupakan saluran alternatif kepada pengguna an alternative avenue for consumers to file claims
memfailkan tuntutan terhadap pembekal barang dan against the suppliers of goods and services.
perkhidmatan.

PEMBUKAAN CAWANGAN BARU TTPM OPENING OF NEW TCCM BRANCHES

Kementerian sentiasa berusaha untuk menambaik baik The Ministry is committed to providing better services
perkhidmatan dan meningkatkan akses orang awam and accessibility to the justice system for the public
khususnya di kawasan luar bandar kepada sistem especially in rural areas. In 2011, 10 new TCCM branches
keadilan. Pada 2011, sebanyak 10 cawangan baru were opened and consumers can now file their claims at
TTPM yang baru telah dibuka dan kini pengguna boleh TCCM nearest to them.
memfailkan tuntutan di TTPM yang berhampiran.
Cawangan TTPM baru:
New TCCM branches:
• Port Dickson, Negeri Sembilan;
• Kulim, Kedah;
• Batu Pahat, Johor;
• Taiping, Perak;
• Manjung, Perak;
• Sri Aman, Sarawak;
• Muar, Johor;
• Gombak, Selangor
• Kuala Kubu Bahru, Selangor; dan
• Keningau, Sabah.

IMPROVEMENT OF DELIVERY SYSTEM 117 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

PERTANYAAN TUNTUTAN MELALUI KHIDMAT PESANAN CLAIMS ENQUIRIES THROUGH SHORT MESSAGING
RINGKAS (SMS) SERVICES (SMS)
Pada 7 Jun 2011, TTPM telah memperkenalkan
perkhidmatan pertanyaan tuntutan melalui On 7 June 2011, TCCM introduced claims enquiries
MySMS dengan menaip “TTPM TUNTUT<No. service through MySMS by typing “TTPM TUNTUT<
KP><nama><alamat><butiran tuntutan” dan NRIC No.><name><address ><claims particulars” and
menghantar ke 15888. MySMS juga membolehkan send it to 15888. MySMS also enables consumers to
pengguna mendapatkan khidmat nasihat perundangan acquire legal advice in a simple, affordable and fast
dengan cepat, mudah, murah dan berkesan pada bila- manner at any time before filing their claims.
bila masa sahaja sebelum pemfailan tuntutan dibuat.

PENYELESAIAN TUNTUTAN DENGAN LEBIH CEPAT FASTER CLAIMS SETTLEMENT

Pada 2011, pemfailan tuntutan oleh pengguna di In 2011, there was a significant increase in claims filed
TTPM mencatatkan peningkatan ketara berbanding by consumers at TCCM compared to 2010. States such
2010. Negeri-negeri seperti Kedah, Perlis, Kelantan, as Kedah, Perlis, Kelantan, Terengganu, Pahang, Negeri
Terangganu, Pahang, Negeri Sembilan dan Melaka telah Sembilan and Malacca has recorded an increase of 45%
mencatatkan peratus peningkatan pemfailan tuntutan and above in cases being filed. Statistic indicating the
45% ke atas. Statistik peningkatan pemfailan tuntutan increase of claims according to states is shown in Table
mengikut negeri adalah seperti di Jadual 5. 5.

Jadual 5: Pemfailan Tuntutan Mengikut Negeri dari 2010-2011
Table 5: Filing of Claims by States from 2010-2011

Negeri Pemfailan % Peningkatan
States Filing % Increase

Perlis Tahun 46.65%
Kedah Year 375.96%
Pulau Pinang
Perak 2010 2011 62.93%
Selangor 131.76%
W.P K. Lumpur 46 113
W.P. Putrajaya 76.03%
N. Sembilan 104 495 27.08%
Melaka 96.19%
Johor 437 712 49.53%
Pahang 109.13%
Terengganu 255 591 155.80%
Kelantan 123.97%
Sabah 680 1,197 76.52%
W.P Labuan 175.73%
Sarawak 1,795 2,281
4.89%
Jumlah 315 618 7.41%
Total 13.10%
212 317

230 481

595 1,522

267 598

115 203

239 659

266 279

27 29

290 328

5,873 10,423 77.47%

LAPORAN TAHUNAN 2011 118 PENAMBAHBAIKAN SISTEM PENYAMPAIAN PERKHIDMATAN
ANNUAL REPORT 2011

Penyelesaian tuntutan di TTPM yang lebih cepat daripada The settlement of claims which is faster than the time
tempoh yang ditetapkan di dalam Akta Perlindungan frame stipulated in the Consumer Protection Act (CPA)
Pengguna 1999 (APP 1999) merupakan faktor pengguna 1999 has attracted more consumers to exercise their
menuntut hak mereka dalam menyelesaikan sebarang rights in resolving their disputes with traders and service
pertikaian dengan peniaga dan pembekal perkhidmatan providers through TCCM.
melalui TTPM.

Pada 2011, TTPM telah mensasarkan penyelesaian In 2011, TCCM aimed to settle claims within 45 days
tuntutan dalam tempoh 45 hari dari tarikh pemfailan from the date of filing as compared to 60 days stipulated
berbanding 60 hari dari tarikh pendengaran pertama in the CPA 1999. All 10,423 claims filed in 2011 have
seperti yang diperuntukkan di bawah APP 1999. been successfully disposed of within 45 days through
Kesemua 10,423 tuntutan kes yang difailkan pada 2011 751 hearing sessions in all TCCM branch. The breakdown
berjaya diselesaikan dalam tempoh 45 hari melalui 751 according to claims settlement methods is shown in
sesi pendengaran di semua cawangan TTPM. Pecahan Chart 1.
mengikut kaedah penyelesaian tuntutan adalah seperti
di Carta 1.

Carta 1: Pecahan Mengikut Kaedah Penyelesaian Tuntutan
Chart 1: Breakdown According to Claims Settlement Methods

IMPROVEMENT OF DELIVERY SYSTEM 119 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

SISTEM e-TRIBUNAL VERSI BAHASA INGGERIS e-TRIBUNAL SYSTEM IN ENGLISH VERSION

Sistem e-Tribunal berfungsi untuk menguruskan proses The e-Tribunal system is designed to manage the TCCM
perundangan TTPM bermula daripada pengguna legal process from the time consumers obtain advice
mendapat khidmat nasihat sehingga award (perintah) until the award is issued. The system has been upgraded
dikeluarkan. Sistem ini telah dinaik taraf dengan by including the English version to enable consumers
penambahan versi Bahasa Inggeris untuk memudahkan including tourists to access the system. The upgrading
pengguna termasuk pelancong asing. Penambahbaikan has made TCCM’s delivery system more flexible and user
telah meningkatkan sistem penyampaian perkhidmatan friendly.
TTPM yang lebih fleksibel dan mesra pengguna.

PERSEKITARAN PENDENGARAN KES YANG SELESA COMFORTABLE HEARING ENVIRONMENT

TTPM telah melaksanakan penambahbaikan TCCM has carried out improvement of hearing
persekitaran pendengaran dari aspek keselesaan dan environment in the aspect of customer’s satisfaction and
kepuasan pelanggan. Melalui Strategi Lautan Biru, comfort. Through the Blue Ocean Strategy, TCCM has
TTPM telah menjalin kerjasama dengan Mahkamah collaborated with the Industrial Courts of Malaysia, the
Perusahaan Malaysia, Pesuruhjaya Khas Cukai Special Commissioner of Income Tax, Customs Appeal
Pendapatan, Tribunal Rayuan Kastam, Tribunal Tuntutan Tribunal, Tribunal for Homebuyers Claims, Malaysia Co-
Pembeli Rumah, Tribunal Koperasi Malaysia dan Jabatan operative Tribunal and Labour Department to optimise
Tenaga Kerja untuk mengoptimumkan penggunaan the usage of hearing rooms.
bilik-bilik pendengaran.

Dengan usahasama ini, semua pendengaran tuntutan This collaboration enables hearings to be conducted in
dijalankan di premis yang hampir sama strukturnya premises with similar infrastructure as existing courts.
dengan bilik perbicaraan mahkamah. Usaha ini telah This effort has reduced Government expenditure in
mengurangkan kos perbelanjaan Kerajaan untuk providing additional hearing rooms.
menyediakan bilik perbicaraan tambahan.

LAPORAN TAHUNAN 2011 120 PENAMBAHBAIKAN SISTEM PENYAMPAIAN PERKHIDMATAN
ANNUAL REPORT 2011

Selain itu, suasana dan infrastruktur sebuah institusi Furthermore, the comfortable court-like environment
kehakiman yang selesa dapat meningkatkan keyakinan and infrastructure will increase clients and stakeholders’
pelanggan dan pihak berkepentingan serta menghormati confidence as well as their respect towards the process,
proses, prosedur dan keputusan. procedures and decisions.

DIALOG TAHUNAN KEMENTERIAN BERSAMA SEKTOR MINSTRY’S ANNUAL DIALOGUE WITH THE PRIVATE
SWASTA SECTOR

Kementerian telah menganjurkan 3 siri Dialog Tahunan The Ministry has organised a series of 3 Annual
pada 2011 melibatkan wakil-wakil daripada sektor Dialogues in 2011 with representatives from private
swasta, industri, persatuan-persatuan, Pertubuhan sectors, industries, associations, Non-Governmental
Bukan Kerajaan (NGO) dan Kementerian/Agensi Organisations (NGOs) and relevant Ministries/
Kerajaan yang berkaitan. Government Agencies.

Dialog tersebut telah membincangkan isu-isu These dialogues discussed issues related to Intellectual
berkaitan Harta Intelek, Perdagangan Dalam Negeri Property, Domestic Trade and Consumerism as well as
dan Kepenggunaan serta mendapatkan maklum balas to gather feedbacks on the effectiveness of regulations
mengenai keberkesanan penguatkuasaan peraturan enforcement and the Ministry’s programmes.
dan program-program Kementerian.

Senarai dialog tahunan yang diadakan adalah seperti di List of annual dialogues held in 2011 is shown in Table 6.
Jadual 6.

Jadual 6: Dialog Tahunan Kementerian Pada 2011
Table 6: Ministry’s Annual Dialog in 2011

Bil. Isu Tarikh
No. Issues Date
2 November 2011
1. Harta Intelek 9 November 2011
Intellectual Property 14 November 2011

2. Perdagangan Dalam Negeri
Domestic Trade

3. Kepenggunaan
Consumerism

BULETIN KEMENTERIAN MINISTRY BULLETIN

Sepanjang 2011, Kementerian telah menerbitkan Throughout 2011, The Ministry has published 4 “Buletin
“Buletin KPDNKK” sebanyak 4 kali yang bertujuan untuk KPDNKK” to disseminate information to the public. The
menyampaikan maklumat kepada orang awam. Buletin bulletin also contains latest information and activities
ini turut memuatkan maklumat terkini aktiviti serta as well as programmes carried out by the Ministry. The
program yang dijalankan oleh Kementerian. Buletin bulletin is made available in printed form and was also
tersebut telah diterbitkan dalam bentuk cetakan dan uploaded to the Ministry’s Official Portal.
turut dimuatnaik ke portal rasmi Kementerian.

IMPROVEMENT OF DELIVERY SYSTEM 121 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

PROGRAM KEMENTERIAN BERSAMA MEDIA MINISTRY PROGRAMMES WITH MEDIA

Pada 2011, beberapa program bersama media telah In 2011, several programmes with the media were held to
diadakan bagi menjalin dan merapatkan hubungan strengthen relations between the Ministry and the press
baik Kementerian dengan pihak media serta as well as in appreciation of the media’s contribution
menghargai kerjasama yang telah disumbangkan dalam and cooperation in disseminating information and
menyebarkan maklumat dan mempromosikan program- promoting the Ministry’s programmes. The programmes
program Kementerian. Program-program yang telah conducted by the Ministry are shown in Table 7.
dijalankan adalah seperti di Jadual 7.

Jadual 7: Program Kementerian Bersama Media Pada 2011
Table 7: Media Programmes With the Ministry In 2011

Bil. Program Tempat Tarikh
No. Programmes Place Date
Kuantan, Pahang 23 April 2011
1. Malam Media Ekstravaganza KPDNKK, Putrajaya 10 Ogos 2011
Extravaganza Media Night Kuching, Sarawak 18 Disember 2011

2. Berbuka Puasa Bersama Media
Breaking Fast With Media

3. Malam Media Sarawak
Sarawak Media Night

Selain itu, publisiti dan promosi terhadap aktiviti Besides that, publicity and promotion on the Ministry’s
dan program Kementerian juga telah disiarkan dan activities and programmes such as dialogues,
diterbitkan yang meliputi program seperti dialog, clarification of issues, press conferences, press releases,
penjelasan isu, sidang media, kenyataan media, liputan news coverage and articles have also been broadcasted
dan rencana. and published.

LAPORAN TAHUNAN 2011 122 PENAMBAHBAIKAN SISTEM PENYAMPAIAN PERKHIDMATAN
ANNUAL REPORT 2011
ARTICLE 4:
RENCANA 4: Portal 1Malaysia
Portal 1Malaysia Pengguna Bijak
(1MPB)
Pengguna Bijak
(1MPB)

Portal “1Malaysia Pengguna Bijak (1MPB)” telah The portal “1Malaysia Pengguna Bijak (1MPB)”,
diumumkan di dalam Ucapan Bajet 2011 oleh announced by the Prime Minister on 15 October
YAB Perdana Menteri pada 15 Oktober 2010 dan 2010 during the 2011 Budget Speech, is under the
Kementerian Perdagangan Dalam Negeri, Koperasi responsibility of the Ministry of Domestic Trade, Co-
Dan Kepenggunaan telah dipertanggungjawabkan bagi operatives and Consumerism.
membangunkan portal tersebut.

Portal 1MPB telah dilancarkan oleh YB Menteri The 1MPB portal was launched by the Minister of
Perdagangan Dalam Negeri, Koperasi Dan Kepenggunaan Domestic Trade, Co-operatives and Consumerism on 7
pada 7 Jun 2011 di Pusat Dagangan Dunia Putra, Kuala June 2011 at Putra World Trade Centre, Kuala Lumpur.
Lumpur.

Portal 1MPB ini boleh dilayari di www.1Pengguna.com The 1MPB portal can be accessed at www.1Pengguna.
dan sehingga 31 Disember 2011 portal ini mempunyai com and as of 31 December 2011, the portal had 6,594
ahli berdaftar seramai 6,594 orang. Secara purata portal registered members. On average, the portal registered
ini mempunyai bilangan hit sebanyak 152,689 sehari 152,689 hits per day with a total 31,606,693 hits as of
dan hingga 31 Disember 2011 jumlah keseluruhan hit 31 December 2011.
adalah sebanyak 31,606,693.

Portal 1MPB merupakan portal interaktif dan 1MPB portal is an interactive and informative portal
berinformasi yang memberi manfaat kepada pengguna which provides guidance on consumerism.
dalam mendapatkan panduan kepenggunaan.

IMPROVEMENT OF DELIVERY SYSTEM 123 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Portal ini merupakan saluran alternatif pengguna untuk This portal is an alternative channel for consumers to
membincangkan isu-isu kepenggunaan melalui ruangan discuss consumerism issues through its interactive
interaktif seperti forum, blog, laman sembang dan soal applications such as forums, blogs, chat rooms and
jawab bersama YB Menteri Perdagangan Dalam Negeri, question and answer sessions with the Minister of
Koperasi dan Kepenggunaan. Domestic Trade, Co-operatives and Consumerism.

Pengguna juga boleh mengikuti perkembangan semasa Consumers can also keep track of current prices of
harga lebih 100 barangan keperluan pengguna di more than 100 consumer goods nationwide through the
seluruh negara melalui aplikasi Pricewatch. Pricewatch Pricewatch application. Pricewatch assists consumers in
membantu pengguna merancang perbelanjaan secara planning their expenditures wisely by comparing prices
bijak dengan membuat perbandingan harga dan and knowing the premises which offer reasonable prices.
mengetahui premis berhampiran yang menawarkan
harga barangan berpatutan.

Portal ini juga menyediakan kemudahan perkhidmatan The portal also provides SMS application services to
aplikasi SMS kepada pengguna seperti berikut: consumers as follows:

1. SMS Daftar Ahli Portal 1MPB 1. 1MPB Member Registration SMS
2. SMS Semakan Harga Barangan 2. Product Price Check SMS
3. SMS Langganan Harga 3. Price Subscription SMS
4. SMS Aduan 4. Complaints SMS
5. SMS Tuntutan Tribunal 5. Tribunal Claims SMS

Melalui portal 1MPB ini, pelbagai informasi dapat By accessing the 1MPB portal, information can be
dikongsi dan dimanfaatkan oleh pengguna di Malaysia. shared and utilised by consumers in Malaysia. Be a
Jadilah pengguna bijak! smart consumer!

Bilangan Hit Bilangan Ahli Berdaftar
Number of Hits Number of Registered

31,606,693 Members

6,594

BAB 5 PEMBANGUNAN ORGANISASI
CHAPTER 5 Organisational Development

• PENGURUSAN PERSONEL
• PERSONNEL MANAGEMENT

• PANEL PENGURUSAN SUMBER MANUSIA (PPSM)
• HUMAN RESOURCE DEVELOPMENT PANEL (PPSM)

• DASAR LATIHAN SUMBER MANUSIA SEKTOR AWAM
• DASAR LATIHAN SUMBER MANUSIA SEKTOR AWAM

• PROGRAM LATIHAN
• TRAINING PROGRAMMES

• PROGRAM INTERNAL CROSS-FERTILISATION (ICF)
• INTERNAL CROSS-FERTILISATION (ICF) PROGRAMME

• PEMBANGUNAN MODAL INSAN SEKTOR KOPERASI
• CO-OPERATIVE SECTOR HUMAN CAPITAL DEVELOPMENT

• PRESTASI PENGURUSAN KEWANGAN
• FINANCIAL PERFORMANCE

• PENGAUDITAN PENGURUSAN KEWANGAN DAN PENGAUDITAN PRESTASI
• FINANCIAL MANAGEMENT AUDIT AND PERFORMANCE AUDIT

LAPORAN TAHUNAN 2011 126 PEMBANGUNAN ORGANISASI
ANNUAL REPORT 2011

PENGENALAN INTRODUCTION

Kejayaan sesebuah organisasi bergantung kepada The success of an organisation depends on its strategic
perancangan strategik dalam aspek modal insan, planning in the aspects of human capital, finance and
kewangan dan infrastruktur. Setiap komponen organisasi infrastructure. Each of these components plays a vital
memainkan peranan penting dalam menjayakan strategi role in achieving the said strategy. Organizational
tersebut. Pembangunan organisasi merupakan enabler development is an enabler to the Ministry to perform its
kepada Kementerian untuk melaksanakan fungsinya functions effectively.
secara lebih berkesan.

PENGURUSAN PERSONEL PERSONNEL MANAGEMENT

PELANTIKAN APPOINTMENT

Proses pelantikan pegawai-pegawai bagi Kementerian Appointment of officers for the Ministry is carried
dilaksanakan oleh Suruhanjaya Perkhidmatan Awam out ​b​ y the Public Service Commission, whereas the
manakala pelantikan bagi jawatan kontrak dilaksanakan appointment of contract positions is carried out by the
oleh Kementerian adalah: Ministry itself such as:

(i) Pegawai Pemantau Harga; (i) Price Monitoring Officers;
(ii) Pekerja Sambilan Harian; dan (ii) Part Timers; and
(iii) Pegawai Tadbir dan Pembantu Tadbir di bawah Pakej (iii) Administrative Officers and Administrative Assistants

Rangsangan Ekonomi under the Economic Stimulus Package

Pada 2011, sebanyak 1,138 pegawai kontrak telah In 2011, a total of 1,138 contract officers were appointed
dilantik dan pecahan adalah seperti di Jadual 1. as shown in Table 1.

Jadual 1 : Bilangan Pegawai Kontrak Pada 2011
Table 1 : Number of Contract Officers in 2011

Skim Gred Jumlah
Scheme Grade Total
Pegawai Tadbir (Pakej Rangsangan Ekonomi) N41
Administrative Officers (Economic Stimulus Package) N17 8
Pembantu Tadbir (Pakej Rangsangan Ekonomi)
Administrative Assistants (Economic Stimulus Package) N41 32
Pegawai Pemantau Harga N17
Price Monitoring Officers 1,081
Pekerja Sambilan Harian 1
Part Timers 16

Jumlah 1,138
Total

PENGURUSAN KENAIKAN PANGKAT MANAGEMENT OF PROMOTIONS

Urusan kenaikan pangkat adalah merupakan aspek Promotion is an important aspect of human resource
penting pengurusan sumber manusia yang bertujuan management and seeks to produce excellent and
menghasilkan pegawai yang bermotivasi dan cemerlang. motivated officers. Details of promotion exercises in
Maklumat urusan kenaikan pangkat pada 2011 adalah 2011 are shown in Table 2.
seperti di Jadual 2.

ORGANISATIONAL DEVELOPMENT 127 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Jadual 2: Urusan Kenaikan Pangkat/Pemangkuan Pada 2011
Table 2: Promotion/Acting Exercises in 2011

Bilangan
Bil. Perkara Pegawai
No. Matters Number of
Officers

1. Kenaikan Pangkat JUSA 6
Promotions for Superscale Grade (JUSA)

2. Kenaikan Pangkat Skim Perkhidmatan Penguatkuasa Ke Pelbagai Gred 81
Promotions for Enforcement Scheme to Multiple Grades

3. Kenaikan Pangkat Pegawai Tadbir dan Diplomatik (PTD) Gred M44-M54 52
Promotions for Administrative and Diplomatic Officers (ADO) Grade M44-M54

4. Kenaikan Pangkat Pegawai Teknologi Maklumat (PTM) Gred F44 1
Promotions for Infomation Technology Officer (ITO) Grade F44

5. Kenaikan Pangkat Penolong Pegawai Tadbir Gred N27-N36 6
Promotions for Administrative Assistant from Grade N27-N36

6. Kenaikan Pangkat Setiausaha Pejabat Gred N22 2
Promotions for Administrative Assistant (Stenography) Grade N22

7. Kenaikan Pangkat Penolong Akauntan Gred W36 2
Promotions for Assistant Accountant Grade W36

8. Kenaikan Pangkat Jawatan Kader Jabatan Audit Negara 2
Promotions for Cadre Post from National Audit Department

9. Kenaikan Pangkat Kumpulan Sokongan II Bukan Gunasama 36
Promotions for Support Staff II Non-Common User

Kenaikan Pangkat Khas Untuk Penyandang (KUP) Pembantu Tadbir (Kewangan) Gred 3
10. W22

Promotions through Personal to Holder for Administrative Assistant (Finance) Grade W22

Kenaikan Pangkat Pembantu Tadbir (Perkeranian/Operasi) KUP Gred N22 30
11. Promotions through Personal to Holder for Administrative Assistant (Clerical/Operation)

Grade N22

12. Pemangkuan Pegawai Tadbir dan Diplomatik (PTD) Gred M41-M52 35
Acting for Administrative and Diplomatic Officers (ADO) Grade M41-M52

13. Pemangkuan Pegawai Psikologi Gred S48 1
Acting for Psychology Officer Grade S48

14. Pemangkuan Penolong Pegawai Teknologi Maklumat Gred F32 5
Acting for Assistant Information Technology Officer Grade F32

15. Pemangkuan Penolong Pegawai Tadbir Gred N32 6
Acting for Administrative Assistant Grade N32

16. Pemangkuan Pembantu Tadbir (Perkeranian/Operasi) Gred N22 11
Acting for Administrative Assistant (Clerical/Operation) Grade N22

LAPORAN TAHUNAN 2011 128 PEMBANGUNAN ORGANISASI
ANNUAL REPORT 2011

Peperiksaan Kenaikan Pangkat Secara Lantikan Examination for Promotion by Way of Appointment

Peperiksaan Kenaikan Pangkat Secara Lantikan (KPSL) Examination for Promotion by Way of Appointment
diadakan untuk memenuhi salah satu syarat bagi were held as one of the requirement for officers in the
melayakkan pegawai dari skim perkhidmatan Pembantu Enforcement Scheme from Grade 17-32 who do not
Penguatkuasa Gred N17 - N32 yang tidak mempunyai have a diploma/STPM and/or degree qualification to
kelayakan diploma/STPM dan/atau ijazah sarjana muda apply to higher positions. The examinations held in 2011
untuk memohon jawatan yang lebih tinggi. Peperiksaan are shown in Table 3.
yang telah dikendalikan pada 2011 adalah seperti di
Jadual 3.

Jadual 3 : Peperiksaan Kenaikan Pangkat Secara Lantikan
Table 3 : Examination for Promotion by Way of Appointment

Gred Peperiksaan Bilangan Calon
Grade Examinations Number Of Candidates
N41
Bhg. I (Hal Ehwal Penguatkuasaan) 115
N27 Part 1 (Enforcement Affairs)

Bhg. II Umum 133
Part II General

Bhg. I (Hal Ehwal Penguatkuasaan) 402
Part 1 (Enforcement Affairs)

Bhg. II Umum 419
Part II General

Jumlah 1,069
Total

PANEL PEMBANGUNAN SUMBER MANUSIA (PPSM) HUMAN RESOURCE DEVELOPMENT PANEL (PPSM)

Panel Pembangunan Sumber Manusia (PPSM) The Human Resource Development Panel (PPSM)
telah bersidang sebanyak 4 kali pada 2011 bagi held 4 meetings in 2011 to consider aspects of career
mempertimbangkan aspek pembangunan kerjaya, development, recognition and welfare of the officers.
penghargaan dan kebajikan pegawai. Seramai 248 orang A total of 248 people were awarded the Excellence
telah dipilih untuk menerima Anugerah Perkhidmatan Service Award (APC) 2010 where as 23 officers received
Cemerlang (APC) 2010 manakala 23 pegawai telah increment in salary and 3,018 officers received annual
menerima anjakan gaji dan 3,018 pegawai menerima salary increment.
pergerakan gaji tahunan.

DASAR LATIHAN SUMBER MANUSIA SEKTOR AWAM DASAR LATIHAN SUMBER MANUSIA SEKTOR AWAM

Mulai 2011, Kementerian telah mendapat peruntukan Starting 2011, the Ministry received an allocation of RM2
di bawah Dasar Baru sebanyak RM2 juta bagi tujuan million under the new policy for training of personnel
pelaksanaan latihan kepada warga Kementerian dan and the expenditure performance in 2011 was 99.5%.
prestasi perbelanjaan pada 2011 adalah sebanyak 99.5%. The performance of the Ministry’s staff compliance to
Prestasi pematuhan warga Kementerian menghadiri attend a minimum of 7 days of training is shown in Chart
sekurang-kurangnya 7 hari berkursus adalah seperti di 1.
Carta 1.

ORGANISATIONAL DEVELOPMENT 129 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Carta 1: Prestasi Pematuhan 7 Hari Berkursus
Chart 1 : Performance of Compliance to 7 days of Training

PROGRAM LATIHAN TRAINING PROGRAMMES

Bagi melahirkan tenaga kerja yang memiliki kompetensi To produce a workforce with the required competencies,
yang diperlukan, pelaburan yang besar perlu huge investment is needed in developing knowledge
dilaksanakan dalam pembangunan ilmu dan etika kerja and work ethics through continuous, well-planned and
melalui program-program latihan yang berterusan, latest training programmes which are based on the
terancang dan terkini berasaskan kepada keperluan current needs of the public service.
semasa perkhidmatan awam.

LAPORAN TAHUNAN 2011 130 PEMBANGUNAN ORGANISASI
ANNUAL REPORT 2011

Kementerian telah membelanjakan sebanyak RM2.9 juta The Ministry spent RM2.9 million to organise various
bagi melaksanakan pelbagai program latihan mengikut training programmes according to category throughout
kategori sepanjang tahun 2011. Program latihan yang 2011. Training programmes conducted are shown in
telah dikendalikan adalah seperti di Jadual 4. Table 4.

Jadual 4 : Program Latihan Mengikut Kategori
Table 4 : Training Programmes According to Categories

Bil. Kategori Bilangan Program Kos
No. Category Number of Cost
Programmes (RM)
1,050,925.70
1. Penguatkuasaan 50
Enforcement 56,890.00
69,776.00
2. Kewangan 21 284,025.50
Finance 360,843.50
481,580.00
3. Teknologi Maklumat 11 91,500.00
Information Technology 521,445.20
2,916,985.90
4. Motivasi / Pembangunan Sahsiah 25
Motivation/Personality Development

5. Kepimpinan 18
Leadership

6. Pengurusan dan Pentadbiran 37
Management and Administration

7. Bahasa dan Komunikasi 5
Language and Communication

8. Lain-Lain 29
Others

Jumlah 196
Total

Program Latihan Penguatkuasa Dalam dan Luar Negara Local and International Enforcement Training
Programmes

Bagi memantapkan kemahiran dalam penguatkuasaan, To enhance enforcement skills, enforcement officers
kesemua pegawai penguatkuasa diwajibkan menghadiri are compelled to attend both generic and functional
kursus yang berbentuk generik dan fungsional. Pada courses. In 2011, 43 functional courses with regards to
2011, sebanyak 43 latihan fungsional berkaitan procedures, techniques and the laws were held for all
prosedur, teknik-teknik dan undang-undang telah enforcement officers. The course modules are reviewed
didedahkan kepada pegawai penguatkuasa seluruh and updated each year for continuous improvements
negara. Setiap tahun, modul latihan yang dikendalikan and to ensure their suitability according to current
akan dikaji semula bagi tujuan penambahbaikan needs. The cost of conducting the training courses in
berterusan mengikut kesesuaian dan keperluan semasa. 2011 was RM 1.02 million. Table 5 shows the breakdown
Kos pengendalian latihan bagi 2011 telah menelan of local functional courses held in 2011.
belanja sebanyak RM1.02 juta. Jadual 5 menunjukkan
pecahan senarai latihan fungsional dalam negara yang
telah dijalankan sepanjang 2011.

Selain daripada latihan yang dijalankan di dalam negara, Other than training conducted locally, enforcement
pegawai penguatkuasa juga telah dijemput untuk officers were also invited to attend courses held at
menghadiri latihan di peringkat antarabangsa seperti di international level as in Table 6.
Jadual 6.

ORGANISATIONAL DEVELOPMENT 131 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Jadual 5: Senarai Latihan Fungsional Dalam Negara Pada 2011
Table 5: List of Local Functional Training Courses in 2011

Bil. Modul/Latihan/Kursus/Bengkel/Taklimat
No. Module/Training/Course/Workshop
1. Bengkel Kejurulatihan (TOT)

Training of Trainers (TOT) Workshop
2. Kursus Mekanisme Penguatkuasaan Standard Siri 1, 2 & 3

Enforcement of Standard Mechanisme Course Series 1, 2 & 3
3. Kursus Mekanisme Penguatkuasaan Perbahasaan Halal Siri 1, 2 & 3

Enforcement of Halal Expression Mechanisme Series 1, 2 & 3

4. Kursus Teknik Pengumpulan Maklumat dan Risikan Siri 1, 2, 3, 4, 5, & 6
Gathering of Information and Intelligence Course Series 1, 2, 3, 4, 5, & 6

5. Kursus Siasatan Jenayah Perdagangan Atas Talian Siri 1, 2, 3 & 4
On-Line Criminal Investigation Course Series 1, 2, 3 & 4

6. Kursus Menangani Isu Penyelewengan Jualan Langsung dan Skim Piramid Siri 1, 2 & 3
Malpractices Direct Sales and Anti-Pyramid Course Series 1, 2 & 3

7. Kursus Mekanisme Penguatkuasaan Harta Intelek Siri 1, 2, 3, 4 & 5
Enforcement of Intellectual Property Mechanism Course Series 1, 2, 3, 4 & 5

8. Kursus Peralihan Pegawai Penguatkuasa Yang Baru Bertukar Dari JKPTG dan KPKK
Orientation Course For Enforcement Officers Relocated From JKPTG and KPKK

9. Kursus Kemahiran dan Kepakaran Inspektor Timbang dan Sukat
Skills and Expertise Inspectors of Weights and Measures Course

10. Kursus Pencegahan dan Menangani Penyelewengan/
Ketirisan Barang Kawalan Bersubsidi Siri 1 & 2
Eradicating and Handling of Malpractices/
Siphoning off Subsidised Controlled Goods Course Series 1 & 2

11. Kursus Pengurusan Penguatkuasaan Dinamik
Dynamic Management of Enforcement Course

12. Taklimat dan Latihan Kepada Ketua Unit dan Pegawai Penguatkuasa
di Unit Timbang dan Sukat PPDNKK Negeri & Daerah
Training For Heads of Unit and Enforcement Officers of Weights and Measures
Units MDTCC State & District Office

13. Kursus Penyeliaan dan Penguatkuasaan Dinamik Siri 1, 2, 3 & 4
Dynamic Supervisory and Enforcement Course Series 1, 2, 3 & 4

14. Bengkel Integriti dan Pencegahan Rasuah Berhubung Isu-Isu Sempadan
Integrity and Anti-Corruption Workshop On Border Issues

Jadual 6: Senarai Latihan Luar Negara Pada 2011
Table 6: List of International Courses Attended in 2011

Bil. Tajuk Latihan/Kursus Negara
No. Name of Training/Course Country

1. IPR Border Enforcement US Study Tour For Asean Customs United States of America
Officers

2. Asian Regional Intellectual Property Crime Seminar Thailand

3. 6th Global Congress Combating Counterfeiting and Piracy France
Australia
4. ASEAN-Australia-New Zealand Free Trade Agreement United States of America
Seminar on IPR (AANZFTA)

5. Copyright In The Digital Age Workshop

LAPORAN TAHUNAN 2011 132 PEMBANGUNAN ORGANISASI
ANNUAL REPORT 2011

KURSUS INDUKSI INDUCTION COURSES

Kursus Induksi merupakan salah satu kursus wajib Induction Courses is one of the compulsory course
yang dianjurkan sebagai syarat pengesahan dalam conducted and part of the preconditions for confirmation
perkhidmatan. Kursus Induksi yang telah diadakan in service. Induction Courses held in 2011 are shown in
sepanjang tahun 2011 adalah seperti di Jadual 7. Table 7.

Jadual 7: Kursus Induksi Pada 2011
Table 7: Induction Courses in 2011

Bil. Kursus Tarikh Tempat Bilangan Calon
No. Courses Date Venue Number of
Candidates
1. Induksi Modul Khusus – Siri 1 26-30 Mac 2011 Kuala Lumpur 75
Specific Induction Module (1st Series) 76
69
2. Induksi Modul Khusus – Siri 2 11-15 Jun 2011 Selangor 32
Specific Induction Module (2nd Series)

3. Induksi Modul Umum (Kumpulan 1) 17-28 Apr 2011 Selangor
General Induction Module (Group 1)

4. Induksi Modul Umum (Kumpulan 2) 2-9 Apr 2011 Selangor
General Induction Module (Group 2)

PROGRAM INTERNAL CROSS-FERTILISATION (ICF) INTERNAL CROSS-FERTILISATION PROGRAMME (ICF)

Program Internal Cross-Fertilisation (ICF) telah The Internal Cross-Fertilisation Programme (ICF) was
diperkenalkan pada 18 Julai 2011. Seramai 8 orang introduced on 18 July 2011 whereby 8 officers were
pegawai dari Kementerian dan pelbagai agensi di bawah selected from the Ministry and various agencies under
Kementerian telah terpilih untuk pertukaran. Tujuan the Ministry. The main purpose of ICF is to enhance
utama ICF ini dilaksanakan adalah untuk menambah the officers’ experience, improve their capabilities
pengalaman dan meningkatkan keupayaan pegawai- and hence, improve the quality of the Ministry’s and
pegawai di samping menambahbaik kualiti sistem agencies delivery service.
penyampaian perkhidmatan Kementerian dan agensi.

PEMBANGUNAN MODAL INSAN SEKTOR KOPERASI CO-OPERATIVE SECTOR HUMAN CAPITAL
DEVELOPMENT

Pembangunan modal insan sektor koperasi telah The Co-operative College of Malaysia (MKM) is
dipertanggungjawabkan kepada Maktab Koperasi responsible for human capital development of the co-
Malaysia (MKM). Di antara program yang disediakan operative sector. Among the programmes provided by
oleh MKM adalah Program Latihan Jangka Pendek yang MKM are Short-Term Training Programmes which offers
berbentuk sijil dan Program Latihan Jangka Panjang yang certificate and Long-Term Training Programmes offering
berbentuk diploma dan ijazah. Bagi program ijazah, ia diplomas and degree. The degree programme is a
dianjurkan dengan kerjasama Universiti Utara Malaysia collaboration programme between MKM and Universiti
(UUM). Pada 2011, pencapaian program latihan MKM Utara Malaysia (UUM). In 2011, the achievement of
melebihi sasaran iaitu 110.47% dengan jumlah peserta MKM training programmes has exceeded its target at
seramai 24,304 orang seperti di Jadual 8. 110.47% with 24,304 participants, as shown in Table 8.

ORGANISATIONAL DEVELOPMENT 133 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Jadual 8: Pencapaian Program Latihan MKM
Table 8: Achievements of MKM Training Programmes

Dirancang Sebenar
Target Actual
(Jan-Dis) (Jan-Dis)

Bil. Jenis Program
No. Types of Programmes Bil. Kursus Bil. Peserta Bil. Kursus
No. of No. of No. of Bil. Peserta
% No. of
Courses Participants Courses Participants %

1. Jangka Pendek 424 16,941 470 110.85 23,644 139.57
Short-Term

Ijazah Sarjana Muda Pentadbiran
Perniagaan Dengan Kepujian
2. (Bidang Tumpuan Koperasi) 1 256 1 100 167 65.23

Bachelor of Business
Administration with Honours
(Co-operative Focused Areas)

3. Diploma Pengurusan Koperasi 1 367 1 100 327 89.10
Diploma in Co-operative
Management

Diploma Profesional Pengauditan 1 60 1 100 36 60
4. Koperasi (ePJJ)

Professional Diploma in
Co-operative Auditing (ePJJ)

5. Sijil Pengurusan Koperasi 2 60 2 100 67 223.33
Certificate in Co-operative
Management

PRESTASI PENGURUSAN KEWANGAN FINANCIAL MANAGEMENT PERFORMANCE

Peruntukan dan Perbelanjaan Mengurus Operating Allocation and Expenditure

Kementerian telah diperuntukkan sebanyak RM1.02 The Ministry was allocated a sum of RM1.02 billion under
bilion di bawah Perbelanjaan Mengurus pada the Operating Expenditure in 2011. Overall performance
2011. Prestasi keseluruhan Perbelanjaan Mengurus for the Ministry’s Operating Expenditure was
Kementerian adalah RM984,819,417.13 juta atau RM984,819,417.13 million or 96.97% of the total sum
96.97% daripada keseluruhan peruntukan. Ringkasan allocated. The summary of expenditure performance
keseluruhan prestasi perbelanjaan mengikut Objek Am according to the Code Objects are as follows:
adalah seperti berikut: (i) Code Object 10000: RM115,512,165.05 (93.01%)
(i) Objek Am 10000: RM115,512,165.05 (93.01%) (ii) Code Object 20000: RM371,457,444.09 (95.25%)
(ii) Objek Am 20000: RM371,457,444.09 (95.25%) (iii) Code Object 30000: RM4,812,433.50 (96.75%)
(iii) Objek Am 30000: RM4,812,433.50 (96.75%) (iv) Code Object 40000: RM493,037,373.89 (99.35%)
(iv) Objek Am 40000: RM493,037,373.89 (99.35%)

LAPORAN TAHUNAN 2011 134 PEMBANGUNAN ORGANISASI
ANNUAL REPORT 2011

Pembayaran Kurang Daripada 14 hari Payment in Less Than 14 Days

Sepanjang 2011, sebanyak 41,853 baucer telah dibuat Throughout 2011, a total of 41,853 vouchers were paid
pembayaran yang mana 99.96% telah selesai dibuat of which 99.96% were settled in less than 14 days.
pembayaran dalam tempoh kurang daripada 14 hari.

Peruntukan dan Perbelanjaan Pembangunan Development Allocation and Expenditure

Pada 2011, Kementerian telah menerima RM36.60 juta For 2011, the Ministry received RM36.60 million for
bagi peruntukan pembangunan. Prestasi perbelanjaan development allocation. The development expenditure
pembangunan adalah sebanyak RM36,588,344.75 atau performance is RM36,588,344.75 or 99.97% from the
99.97% daripada keseluruhan peruntukan. Prestasi total allocation provided. The expenditure performance
perbelanjaan bagi 9 projek di bawah Rancangan of the 9 projects under the 10th Malaysia Plan (10MP) is
Malaysia Ke-10 (RMK10) adalah seperti di Jadual 9. shown in Table 9.

Jadual 9: Peruntukan dan Perbelanjaan Projek-Projek Pembangunan Pada 2011
Table 9: Projects Development Allocation and Expenditure in 2011

Bil. Nama Program/Projek Peruntukan (RM) Perbelanjaan (RM)
No. Title of Programmes/Projects Allocation Expenditure
(RM) (RM)
1. Program Pembangunan Francais 15,000,000.00 14,995,537.98
Franchise Development Programme 4,500,000.00 4,500,000.00

2. Pembangunan Perniagaan Melalui Koperasi 600,000.00 600,000.00
Business Development Through Co-operatives
3,000,000.00 3,000,000.00
Pembangunan dan Pengurusan Teknologi Maklumat 300,000.00 293,650.00
(SKM) 600,000.00 600,000.00
3. Information Technology Development and Management
1,000,000.00 1,000,000.00
(SKM) 800,000.00 800,000.00

4. Program Pemodenan Koperasi 10,800,000.00 10,799,156.77
Co-operatives Modernisation Programme 36,600,000.00 36,588,344.75

5. Membangunkan Keupayaan ICT (MKM)
Developing ICT Capacity (MKM)

6. Program Taste of Malaysia (TOM)
Taste of Malaysia (TOM) Programme

Sistem Voluntary Notification untuk Perlindungan Hak
7. Cipta

Voluntary Notification System For Copyright Protection

8. Sistem Gazet Harta Intelek (Jurnal IP)
IP Gazzette System (IP Journal)

9. Pelaksanaan Undang-Undang Persaingan
Implementation of Competition Law

Jumlah
Total

Kutipan Hasil Revenue Collection

Pada 2011, jumlah kutipan hasil adalah sebanyak In 2011, the total revenue collected was
RM28,200,171.45 juta yang merangkumi hasil bukan RM28,200,171.45 million which includes non-tax
cukai, terimaan bukan hasil dan kutipan hasil. Pecahan revenue, non-revenue acquisition and revenue
terperinci kutipan hasil Kementerian bagi 2011 adalah collection. Details of the Ministry’s revenue collection
seperti Jadual 10. for 2011 are shown in Table 10.

ORGANISATIONAL DEVELOPMENT 135 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Jadual 10: Kutipan Hasil Kementerian Pada 2011
Table 10: Ministry’s Revenue Collection in 2011

Butiran Hasil Amaun Kemaskini
Revenue Details Updated Amount (RM)

Hasil Bukan Cukai 11,475.00
Non-Tax Revenue 19,000.00
Lesen, Bayaran Pendaftaran dan Permit 87,650.00
Licenses, Registration Fees and Permits 334,380.00
Permit-permit Petroleum 553,776.10
Petroleum Permits 1,006,281.10
Lesen Pengilang
Manufacturing License 78,895.00
Pendaftaran Perniagaan Francais 78,895.00
Franchise Business Registrations
Pendaftaran Perniagaan 5,471.00
Business Registrations 2,874,149.51
Bayaran-Bayaran Lain
Other Payments 6,827.30
Jumlah 68,758.36
Total 237,806.70
Perkhidmatan Dan Bayaran 3,193,012.87
Services and Services Payment
Bayaran Makhamah 68,524.00
Court Payments 21,600.00
Jumlah
Total 3,780.00
Perolehan dari Jualan Barang-Barang
Revenue from Sales Of Goods
Hasil Jualan Borang Tender
Revenue From Sales of Tender Forms
Hasil Jualan Hologram
Holograms Sales Revenue
Jualan Barang Stor
Store Item Sales
Jualan Harta Benda Kerajaan
Asset Sales
Pelbagai Jualan
Other Sales
Jumlah
Total

Sewaan
Rentals
Sewa Bangunan Kediaman
Residential Building Rental
Sewa Bangunan Pejabat
Office Building Rental
Sewa Berganda Kuarters
Rental of Quarters

LAPORAN TAHUNAN 2011 136 PEMBANGUNAN ORGANISASI
ANNUAL REPORT 2011

Butiran Hasil Amaun Kemaskini
Revenue Details Updated Amount (RM)

Sewaan
Rentals

Sewa Bangunan-Bangunan Lain 6,000.00
Other Building Rentals

Bayaran Sewa Lain 15,500.00
Other Rental

Jumlah 115,404.00
Total

Denda dan Hukuman
Fines And Settlements

Bayaran-Bayaran Menyelesaikan Tanpa Perbicaraan 4,326,288.00
Out of Court Settlements

Denda-denda dan Rampasan 899,957.97
Fines and Seizures

Denda Dikenakan Ke atas Pegawai Kerajaan 700.00
Fines on Civil Servants 5,226,945.97

Jumlah
Total

Sumbangan Dan Bayaran Ganti dari Luar Negeri dan Tempatan
Contributions and Reimbursements from Overseas and Local

Sumbangan daripada Syarikat Metrologi 3,223,743.00
Contribution from Metrology Corporation

Jumlah 3,223,743.00
Total

Terimaan Bukan Hasil
Non Revenue Acquisition

Pulangan Balik
Return of Expenditure

Terimaan Balik Bayaran Tahun-Tahun Lalu 14,949,305.86
Return of Expenditure From Past Years

Bayaran –Bayaran Balik Yang Lain 13,252.60
Other Payments Returned

Jumlah 14,962,558.46
Total

Bayaran Daripada Agensi Kerajaan
Payment from Government Agencies

Terimaan Balik Bahagian Kerajaan-KWSP 6,198.95
Return of Government Allocation-KWSP

Jumlah 6,198.95
Total

Hasil Wilayah Persekutuan
Federal Territory Revenue

Bayaran Potongan Rumah Kerajaan 387,132.10
Government Housing Rental

Jumlah 387,132.10
Total

Jumlah Besar 28,200,171.45
Grand Total

ORGANISATIONAL DEVELOPMENT 137 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Pengauditan Pengurusan Kewangan dan Pengauditan Financial Management Audit and Performance Audit
Prestasi

Unit Audit Dalam (UAD) merupakan unit yang The Internal Audit Unit (UAD) is responsible for carrying
bertanggungjawab untuk menjalankan Pengauditan out Financial Management Audit and Performance
Pengurusan Kewangan dan Pengauditan Prestasi. Audit. Financial Management Audits are conducted to
Pengauditan Pengurusan Kewangan dijalankan determine whether the management of finances were
untuk menentukan sama ada pengurusan kewangan carried out according to the relevant financial laws
dilaksanakan mengikut undang-undang dan and regulations. Performance Audits are conducted to
peraturan kewangan yang berkaitan. Pengauditan determine whether an activity was conducted efficiently,
Prestasi pula adalah untuk menentukan sama economically and achieved its specified objectives.
ada sesuatu aktiviti dilaksanakan dengan cekap, Overall, Internal Audit Unit has conducted 83 audit
berhemah dan mencapai objektif yang ditetapkan. activities throughout 2011 as follows :
Secara keseluruhan, 83 aktiviti pengauditan telah
dijalankan sepanjang tahun 2011 seperti berikut:

(i) 32 pengauditan pengurusan kewangan di (i) 32 financial management audit at the Ministry’s
bahagian/unit di ibu pejabat, negeri dan daerah; headquarters, state and district offices;

(ii) 5 kajian pengauditan prestasi iaitu terhadap (ii) 5 performance audit study on Price
Program Penyeragaman Harga, Aktiviti Standardisation Programmes, Direct Sales
Pelesenan Jualan Langsung, Kecekapan dan Licensing Activities, Efficiency and Effectiveness
Keberkesanan Pengurusan Kenderaan, Bantuan of Transportation Management, State Consumer
Kewangan Gerakan Pengguna Negeri serta Movement’s Financial Assistance and e-Tulen
Pengurusan Sistem e-Tulen; System Management;

(iii) 15 pengauditan susulan pengurusan kewangan (iii) 15 financial management audit review at state
di pejabat negeri dan daerah; and district offices;

(iv) 13 pemeriksaan mengejut di pejabat negeri dan (iv) 13 spot checks at state and district offices; and
daerah; dan

(v) 18 pengauditan khas dan siasatan. (v) 18 special audits and investigations.

Keseluruhannya tahap akauntabiliti pengurusan Overall, the level of financial management accountability
kewangan telah meningkat ke tahap yang sangat baik di has significantly improved, whereby state and district
mana pejabat negeri dan daerah yang terlibat dengan offices involved in audit review have obtained 4 stars.
pengauditan susulan telah memperolehi 4 bintang.

BAB 6 KERJASAMA DAN PROGRAM
ANTARABANGSA

CHAPTER 6 International Cooperation and
Programmes

• PERJANJIAN PERDAGANGAN BEBAS (FTA)
• FREE TRADE AGREEMENT (FTA)

• KERJASAMA SERANTAU DAN ANTARABANGSA
• REGIONAL AND INTERNATIONAL COOPERATION

• PROGRAM PEMASARAN ANTARABANGSA
• INTERNATIONAL PROMOTIONAL PROGRAMMES

• LAWATAN KERJA DI PERINGKAT ANTARABANGSA
• WORKING VISITS AT INTERNATIONAL LEVEL

• LAWATAN RASMI KE KEMENTERIAN
• OFFICIAL VISITS TO THE MINISTRY

LAPORAN TAHUNAN 2011 140 KERJASAMA DAN PROGRAM ANTARABANGSA
ANNUAL REPORT 2011

PENGENALAN INTRODUCTION

Kementerian sentiasa meneruskan usaha membina The Ministry continues to build strategic international
hubungan antarabangsa yang strategik bagi menjana relations to generate investments which contribute to
pelaburan yang menyumbang kepada pembangunan the national economic development. In line with these
ekonomi negara. Selaras dengan usaha ini, Kementerian efforts, the Ministry participated actively in several
telah terlibat secara aktif dalam beberapa rundingan negotiations on bilateral and multilateral free trade
perjanjian perdagangan bebas dua hala dan pelbagai agreements in 2011.
hala pada 2011.

Selain itu, lawatan rasmi ke luar negara juga telah In addition, official visits abroad were also carried out
diadakan bagi mengeratkan lagi hubungan perdagangan to strengthen trade ties besides organising events and
di samping menganjurkan beberapa acara dan program joint programmes at regional level.
bersama di peringkat serantau.

PERJANJIAN PERDAGANGAN BEBAS (FTA) FREE TRADE AGREEMENT (FTA)

Kementerian meneruskan penglibatan di dalam The Ministry continues its participation in the following
rundingan seperti berikut: negotiations:

(i) Perjanjian Perdagangan Bebas Malaysia-Kesatuan (i) Malaysia-European Union Free Trade Agreement
Eropah (MEUFTA); (MEUFTA);

(ii) Perjanjian Kerjasama Trans-Pasifik (TPP); dan (ii) Trans-Pacific Partnership Agreement (TPP);and
(iii) Perjanjian Perdagangan Bebas Malaysia-Australia (iii) Malaysia-Australia Free Trade Agreement

(MAFTA). (MAFTA).

Bidang-bidang di bawah tanggungjawab Kementerian The Ministry’s responsibility in these negotiations
yang dibincangkan di dalam rundingan tersebut adalah focuses on competition and intellectual property
berkaitan dengan dasar persaingan dan harta intelek. policies.

KERJASAMA SERANTAU REGIONAL COOPERATION

ASEAN Committee On Consumer Protection (ACCP) ASEAN Committee on Consumer Protection (ACCP)

ASEAN Committee On Consumer Protection (ACCP) The ASEAN Committee on Consumer Protection (ACCP)
merupakan platform bagi negara anggota ASEAN untuk is a platform for ASEAN member countries to collaborate
bekerjasama dalam bidang perlindungan pengguna dan in the area of consumer protection. Malaysia served
Malaysia merupakan Pengerusi ACCP dari 2008-2011. as the chairperson from 2008-2011. In 2011, ACCP
Pada 2011, Mesyuarat ACCP telah diadakan seperti di Meetings were held as shown in Table 1.
Jadual 1.

Jadual 1: Mesyuarat ACCP Pada 2011
Table 1: ACCP Meetings in 2011

Bil. Mesyuarat Tempat Tarikh
No. Meetings Venue Date
12-13 Julai 2011
1. Mesyuarat Khas ACCP Bandar Makati,
Special ACCP meeting Filipina 4-6 Oktober 2011

2 Mesyuarat Ke-4 ACCP Bandar Seri Begawan,
4th ACCP meeting Brunei Darussalam

INTERNATIONAL COOPERATION AND PROGRAMMNES 141 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Antara pencapaian utama ACCP sepanjang 2011 adalah In 2011, the ACCP has successfully developed a website
pembangunan laman web yang membolehkan pengguna which allows consumers to obtain information on the
mendapatkan maklumat mengenai mekanisme tebus mechanism for redress and unsafe products in every
rugi dan produk tidak selamat di setiap negara anggota ASEAN member country.
ASEAN.

ACCP turut menerbitkan risalah Senarai Agensi-Agensi ACCP has also published leaflet on the List of National
Pengurusan Aduan di Negara Anggota ASEAN. Focal Points for Consumer Complaints in ASEAN Member
States.

ASEAN Working Group On Intellectual Property ASEAN Working Group on Intellectual Property
Cooperation (AWGIPC) Cooperation (AWGIPC)

ASEAN Working Group on Intellectual Property The ASEAN Working Group on Intellectual Property
Cooperation (AWGIPC) telah ditubuhkan sejak 1996 Cooperation (AWGIPC), established in 1996, serves as
yang berperanan sebagai satu badan penasihat an advisory body to ASEAN in the area of intellectual
kepada ASEAN dalam bidang harta intelek. Objektif property. Its main objective is to promote the
utama penubuhan kumpulan kerja ini adalah untuk standardisation and harmonisation of registration and
menggalakkan penyeragaman dan pengharmonian protection of intellectual property in the ASEAN region.
pendaftaran bagi perlindungan harta intelek di rantau
ASEAN.

LAPORAN TAHUNAN 2011 142 KERJASAMA DAN PROGRAM ANTARABANGSA
ANNUAL REPORT 2011

AWGIPC aktif bekerjasama dengan Pejabat Harta Intelek The AWGIPC, engaged actively with the Japanese
Jepun (JPO), Pejabat Paten dan Cap Dagangan Amerika Intellectual Property Office (JPO), United States
Syarikat (USPTO), United States Department of Justice Patent and Trademark Office (USPTO), United States
(DOJ), dan World Intellectual Property Organization Department of Justice (DOJ) and the World Intellectual
(WIPO) untuk menjalankan aktiviti sepanjang 2011. Property Organisation (WIPO), in conducting activities
throughout 2011.

Selain itu, mesyuarat bagi membincangkan Pelan In addition, a series of meetings were held to discuss on
Tindakan Harta Intelek bagi 2011-2015 dan ASEAN the Intellectual Property Action Plan for 2011-2015 and
Patent Search and Examination Cooperation (ASPEC) the ASEAN Patent Search and Examination Cooperation
telah diadakan seperti di Jadual 2. (ASPEC) as shown in Table 2.

Jadual 2: Mesyuarat AWGIPC pada 2011
Table 2 : AWGIPC Meetings in 2011

Bil. Mesyuarat Tempat Tarikh
No. Meetings Venue Date
14-18 Mac 2011
1. Mesyuarat Ke-35 AWGIPC Bandar Seri Begawan,
35th AWGIPC Meeting Brunei Darussalam 26-30 Julai 2011

2. Mesyuarat Ke-36 AWGIPC Bali, Indonesia
36th AWGIPC Meeting

Konvensyen Penguatkuasaan Hak Harta Intelek Enforcement of Intellectual Property Rights Convention

Konvensyen telah diadakan pada 20 Oktober 2011 di The convention held on 20 October 2011 at the Kuala
Kuala Lumpur Convention Centre yang melibatkan Lumpur Convention Centre, saw the participation of
penceramah dari Singapura, United Kingdom, speakers from Singapore, the United Kingdom, United
Amerika Syarikat dan Malaysia. Konvensyen ini States of America and Malaysia. The convention served as
merupakan platform untuk mempelajari teknik a platform to learn the best techniques and approaches
dan cara penguatkuasaan hak harta intelek terbaik in the enforcement of intellectual property rights while
serta memperluas jaringan kerjasama tempatan dan expanding their domestic and international cooperation.
antarabangsa.

Semasa konvensyen ini juga Kementerian telah During the convention, the Ministry launched the Basket
melancarkan program Basket of Brands (BOB). Pemilik of Brands (BOB) programme. The owner or representative
atau wakil jenama barangan yang mendaftar di bawah of a registered brand name under this programme
program ini akan diberi keutamaan dalam tindakan will be given priority with respect to intellectual
penguatkuasaan harta intelek (barang tiruan). property enforcement action (counterfeit goods).

Seminar Berkaitan Competition Law And Consumer Seminar On Competition Law And Consumer Welfare
Welfare

Pada 3 November 2011, Kementerian dengan kerjasama On 3 November 2011, the Ministry in collaboration with
Suruhanjaya Persaingan Malaysia (MyCC), telah Malaysia Competition Commission (MyCC) organised a
mengadakan Seminar Competition Law and Consumer Seminar on Competition Law and Consumer Welfare in
Welfare di Kuala Lumpur. Seminar tersebut dihadiri oleh Kuala Lumpur. The seminar involved participants from
wakil-wakil daripada Kementerian berkaitan, universiti, relevant ministries, universities, associations, industries,
persatuan, industri, NGO dan agensi antarabangsa NGOs and international agencies from ASEAN Member
dari negara-negara ASEAN seperti Indonesia, Kemboja, States such as Indonesia, Cambodia, Myanmar, Laos and
Myanmar, Laos dan Vietnam. Seminar ini bertujuan Vietnam. The seminar was held with the purpose to
untuk memberi penjelasan mengenai Akta Persaingan explain the Competition Act 2010 and its role in promoting
2010 dan peranannya dalam menggalakkan persaingan healthy competition which will benefit the consumers.
sihat yang akan memanfaatkan pengguna.

INTERNATIONAL COOPERATION AND PROGRAMMNES 143 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Beberapa kertas kerja telah dibentangkan oleh pakar Experts from Australia Competition and Consumer
dari Australia Competition and Consumer Commission Commission (ACCC), National University Singapore
(ACCC), National University Singapore (NUS), Komisi (NUS), Commission for the Supervision of
Pengawas Persaingan Usaha (KPPU) Indonesia dan Business Competition (KPPU) Indonesia and MyCC
MyCC. presented their paper on this subject matter.

Persidangan Peruncitan Asia Pasifik 2011 Asia Pacific Retail Conference 2011

Pada 2011, Kementerian telah menganjurkan In 2011, the Ministry organised the 6th Asia Pacific
Persidangan Peruncitan Ke-6 Peringkat Asia Pasifik dari Retail Conference from 14-15 September 2011
14-15 September 2011 di Selangor dengan kerjasama in Selangor with the collaboration from Oxford
Universiti Oxford (United Kingdom), Universiti Hosei University (United Kingdom), University of Hosei
(Jepun) dan Universiti Malaya (Malaysia). (Japan) and University of Malaya (Malaysia).

Persidangan ini telah diadakan bertujuan untuk The conference aims to share experience and information
berkongsi pengalaman dan maklumat berkaitan industri pertaining to the retail industry as well as to assist the
peruncitan di samping membantu Kerajaan dalam Government in formulating future policy direction. A
menggubal dasar pada masa akan datang. Sebanyak 43 total of 43 papers were presented by academicians
kertas kerja telah dibentangkan oleh tokoh akademik and among the topics discussed were Distribution of
dan antara topik yang dibincangkan adalah mengenai the Supply Chain, Changes in the Market, Branding,
Rantaian Pengedaran, Perubahan dalam Pasaran, Retail Format Innovation and Human Resource Issues.
Penjenamaan, Inovasi Format Peruncitan dan Isu
Sumber Tenaga

Kursus Latihan Kerjasama Ekonomi Asia Pasifik (APEC) Asia Pacific Economic Cooperation (APEC) Training
Mengenai Dasar Persaingan Course On Competition Policy

MyCC dengan kerjasama Japan Fair Trade Commission MyCC in collaboration with the Japan Fair Trade
(JFTC) telah menganjurkan APEC Training Course Commission (JFTC) organised APEC Training Course
on Competition Policy yang bertemakan Effective on Competition Policy themed Effective Mechanism
Mechanism Against Cartel Offences dari 10-12 Against Cartel Offences from 10-12 October 2011 in
Oktober 2011 di Pulau Pinang. Kursus ini bertujuan Penang. The purpose of this course was to have a joint
untuk mengadakan perbincangan bersama pakar discussion between law experts and APEC member
undang-undang dan anggota-anggota ekonomi APEC economies on effective mechanisms for fighting
mengenai mekanisme yang efektif dalam memerangi against cartel and latest investigation techniques.
kartel dan juga teknik penyiasatan yang terkini.

Kursus latihan ini dihadiri oleh 21 orang peserta luar The training programme was attended by 21 international
negara dari kalangan anggota ekonomi APEC dan 40 participants from the APEC member economies and 40
peserta tempatan dari Kementerian/Agensi serta media. local participants from Ministries/Agencies and media.

LAPORAN TAHUNAN 2011 144 KERJASAMA DAN PROGRAM ANTARABANGSA
ANNUAL REPORT 2011

PROGRAM PEMASARAN ANTARABANGSA INTERNATIONAL PROMOTIONAL PROGRAMMES

Taste Of Malaysia (TOM) Taste of Malaysia (TOM)

Taste of Malaysia (TOM) merupakan program promosi The Taste of Malaysia (TOM) is a promotional programme
yang dilaksanakan di luar negara dengan kerjasama held in collaboration with foreign hypermarkets abroad.
pasaraya hyper asing. TOM telah diperkenalkan pada It was first introduced in 2005 and as of December
2005 dan sehingga Disember 2011 sebanyak 12 2011, 12 TOM programmes have been conducted in
program TOM telah dilaksanakan dengan usahasama collaboration with Carrefour, Giant, Tesco and AEON.
Carrefour, Giant, Tesco dan AEON. Program ini bertujuan This programme aims to permanently list the products
untuk menyenarai tetap produk Perusahaan Kecil dan of Malaysian small and medium enterprises (SMEs)
Sederhana (PKS) Malaysia di dalam pelbagai pasaraya in various foreign hypermarkets. In 2011, the TOM
hyper asing. Pada 2011, program TOM telah berjaya programme was successfully held in Jakarta (Indonesia),
diadakan di Jakarta (Indonesia), Tokyo (Jepun), Istanbul Tokyo (Japan), Istanbul (Turkey), and Beijing (China).
(Turki) dan Beijing (China). Sehingga Disember 2011, As of December 2011, a total of 162 products from
sebanyak 162 produk daripada 32 PKS tempatan telah 32 local SMEs have entered the international market.
menembusi pasaran antarabangsa.

Misi Perdagangan Francais Franchise Trade Mission

Pada 2011, Kementerian telah menyertai beberapa misi In 2011, the ministry participated in several franchise
perdagangan francais di Jeddah (Arab Saudi), Bandung trade missions to Jeddah (Saudi Arabia), Bandung
(Indonesia), Beijing (China), Jakarta(Indonesia), Shanghai (Indonesia), Beijing (China), Jakarta (Indonesia),
(China) dan Surabaya (Indonesia). Hasil daripada misi Shanghai (China), and Surabaya (Indonesia). As a result
perdagangan tersebut, sejumlah RM207.22 juta nilai of these trade missions, RM207.22 million worth of
potensi pelaburan francais telah direkodkan daripada potential franchise investments was recorded from 451
451 potensi bakal francaisi. Sehingga Disember potential franchisees. As of December 2011, 6 local
2011, 6 jenama francais tempatan telah berjaya franchise brands, namely Bangi Kopitiam, Old Town
mengembangkan perniagaan ke luar negara iaitu Bangi White Coffee, Little Taiwan, Leisure Station One Café,
Kopitiam, Old Town White Coffee, Little Taiwan, Leisure Hot & Roll and Snips, had successfully expanded their
Station One Café, Hot & Roll and Snips. businesses overseas.

LAWATAN KERJA DI PERINGKAT ANTARABANGSA WORKING VISITS AT INTERNATIONAL LEVEL

Kementerian dengan kerjasama Suruhanjaya Koperasi The Ministry with the cooperation of Co-operatives
Malaysia (SKM) telah menganjurkan lawatan kerja YB Commission Malaysia (SKM) organized working visits for
Menteri dan YB Timbalan Menteri pada 2011 seperti di YB Minister and YB Deputy Minister in 2011 as shown in
Jadual 3. Table 3.

Jadual 3: Lawatan Kerja Di Peringkat Antarabangsa Pada 2011
Table 3: Official Visits At International Level in 2011

Bil. Lawatan Kerja Tempat Tarikh
No. Official Visits Location Date

1. Lawatan kerja YB Timbalan Menteri Manipur, 7-11 Jun 2011
Working visit by YB Deputy Minister Bangladesh

2 Lawatan kerja YB Menteri Jakarta, 18-21 Jun 2011
Working visit by YB Minister Indonesia

Tujuan lawatan-lawatan tersebut adalah: The objectives of the visits were to:

(i) meninjau peluang kerjasama di antara (i) seek opportunities for cooperation between the
Kementerian dengan agensi/kementerian luar Ministry and relevant foreign agencies/ministries
negara yang berkaitan dalam memperkasakan to enhance the co-operative sector and franchise
sektor koperasi dan industri francais; industry;

INTERNATIONAL COOPERATION AND PROGRAMMNES 145 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

(ii) meneroka bidang baru yang berpotensi untuk (ii) explore new and potential areas which could
meningkatkan pelaburan dalam dan luar negara; elevate the domestic and foreign investment; and
dan
(iii) enable Ministry officials to discuss and exchange
(iii) memberi peluang kepada pegawai-pegawai views on related fields.
Kementerian untuk bertukar-tukar pendapat
mengenai bidang-bidang berkaitan.

LAWATAN RASMI KE KEMENTERIAN OFFICIAL VISITS TO THE MINISTRY

Pada 2011, Kementerian juga telah menerima beberapa In 2011, the Ministry also received several official visits
lawatan rasmi yang bertujuan untuk mengeratkan aimed to strengthen trade ties as well as provide the
lagi hubungan perdagangan di samping menimba opportunity for the exchange of experience in various
pengalaman terbaik dalam pelbagai bidang. fields.

Lawatan-lawatan rasmi adalah seperti berikut: The official visits are as follows:

(i) Kunjungan hormat oleh T.Y.T Duta dari (i) Courtesy call by H.E. the Ambassador of
Mozambique pada 11 Januari 2011; Mozambique on 11 January 2011;

(ii) Kunjungan hormat oleh T.Y.T Timbalan Menteri (ii) Courtesy call by H.E. the Deputy Minister of Co-
Co-operative Development and Supervision, operative Development and Supervision, Islamic
Republik Islam Iran pada 2 Mac 2011; Republic of Iran on 2 March 2011;

(iii) LawatanrasmidaripadaMinistryofEstablishment, (iii) Official visit by the Ministry of Establishment
Bangladesh dan Bangladesh Enterprises Institute of Bangladesh and the Bangladesh Enterprises
pada 22 Mac2011; Institute on 22 March 2011;

(iv) Lawatan rasmi daripada Department of Trade & (iv) Official visit by the Department of Trade &
Industry, South Africa pada 7 April 2011; Industry of South Africa on 7 April 2011;

(v) Lawatan rasmi daripada T.Y.T Ketua Pengarah (v) Official visit by H.E. the Director General of World
World Intellectual Property Organisation (WIPO) Intellectual Property Organisation (WIPO) on 17-
pada 17-18 Oktober 2011; 18 October 2011;

(vi) Kunjungan hormat oleh T.Y.T Duta dari Timor (vi) Courtesy call by H.E. the Ambassador of Timor
Leste pada 21 November 2011; dan Leste on 21 November 2011; and

(vii) Lawatan rasmi daripada Ministry of Trade, (vii) Official visit by the Ministry of Trade of the
Indonesia pada 22 Disember 2011. Republic of Indonesia on 22 December 2011.

BAB 7 AKTA-AKTA DI BAWAH SELIAAN
KPDNKK

CHAPTER 7 Acts under MDTCC Supervision

• SENARAI AKTA DAN UNDANG-UNDANG SUBSIDIARI
• ACTS AND SUBSIDIARY LEGISLATION

• SENARAI AKTA YANG DIKAWAL SELIA OLEH KPDNKK
• LIST OF ACTS UNDER THE PURVIEW OF MDTCC

LAPORAN TAHUNAN 2011 148 AKTA-AKTA DI BAWAH SELIAAN KPDNKK
ANNUAL REPORT 2011 ACTS AND SUBSIDIARY LEGISLATION

SENARAI AKTA DAN UNDANG-UNDANG SUBSIDIARI

Sepanjang 2011, Kementerian telah menggubal dan In 2011, the Ministry drafted and amended several
meminda beberapa undang-undang yang berkaitan legislations in areas related to trade, intellectual
dengan perihal perdagangan, harta intelek dan property and commerce. The list of Acts drafted and
perniagaan. Senara akta yang digubal dan dipinda pada amended in 2011 are shown in Table 1.
2011 adalah seperti di Jadual 1.

Jadual 1: Senarai Akta-Akta Yang Digubal dan Dipinda Pada 2011
Table 1: Lists of Acts Drafted and Amended in 2011

Bil Akta-akta Tarikh Kuatkuasa
No. Acts Effective Date

1. Akta Kawalan Harga dan Antipencatutan 2011 1 April 2011
Price Control and Anti-profiteering Act 2011

2. Akta (Larangan) Kumpulan Wang Kutu (Pindaan) 2011 16 Ogos 2011
Kootu Funds (Prohibiton) (Amendment) Act 2011

3. Akta Maktab Kerjasama (Perbadanan) (Pindaan) 2011 1 September 2011
Co-operative College (Corporation) (Amendment) Act 2011

4. Akta Perihal Dagangan 2011 1 November 2011
Trade Description Act 2011

Bil. Rang Undang-Undang Tarikh Kelulusan
No. Bills Approved Date
1. Rang Undang-Undang Hakcipta (Pindaan) 2010 3 Disember 2011

Copyright Bill (Amendment) 2011 3 Disember 2011

2. Rang Undang-Undang Perkongsian Liabiliti Terhad 2010
Limited Liability Partnerships Bill 2011

Selain daripada Akta-Akta tersebut, beberapa Apart from the Acts stated above, several Subsidiary
perundangan subsidiari bagi undang-undang yang turut Legislations which are also under the purview of
dikawal selia oleh Kementerian juga telah digubal dan the Ministry, were drafted and amended. The list of
dipinda sepanjang 2011. Senarai perundangan subsidiari Subsidiary Legislations drafted and amended in 2011 is
tersebut adalah seperti di Jadual 2. shown in Table 2.

ACTS UNDER MDTCC SUPERVISION 149 LAPORAN TAHUNAN 2011
ANNUAL REPORT 2011

Bil. Jadual 2: Senarai Perundangan Subsidiari pada 2011 Tarikh Kuatkuasa
No. Table 2: List of Subsidiary Legislation in 2011 Effective Date
1. a) Perundangan Subsidiari
Subsidiary Legislation

Perintah Perihal Dagangan (Takrif Halal) 2011 Akta Perihal Dagangan 2011
Trade Descriptions (Definition of Halal) Order 2011, Trade Descriptions Act
2011

b) Perintah Perihal Dagangan (Perakuan dan Penandaan Halal) 2011, Akta Perihal 1 Januari 2012
Dagangan 2011
Trade Descriptions (Certification Fees and Marking of Halal) Order 2011, Trade
Descriptions Act 2011

c) Peraturan-peraturan Perihal Dagangan (Fi Perakuan dan Penandaan Halal)
2011, Akta Perihal Dagangan 2011
Trade Descriptions (Certification Fees and Marking of Halal) Regulations 2011,
Trade Descriptions Act 2011.

2. a) Perintah Kawalan Harga dan Antipencatutan (Penentuan Harga Maksimum dan 23 – 27 Disember
Penandaan Harga Barangan Terkawal) (No.5) 2011, Akta Kawalan Harga dan 2011
Antipencatutan 2011

Price Control and Anti-Profiteering (Determination of Maximum Price and
Price Marking of Controlled Goods) (No.5) Order 2011, Price Control and Anti-
Profiteering Act 2011

b) Perintah Kawalan Harga dan Antipencatutan (Penentuan Harga Maksimum dan 21 – 30 Oktober
Penandaan Harga Barangan Terkawal) (No.4) 2011, Akta Kawalan Harga dan 2011
Antipencatutan 2011

Price Control and Anti-Profiteering (Determination of Maximum Price and
Price Marking of Controlled Goods) (No.4) Order 2011, Price Control and Anti-
Profiteering Act 2011

c) Perintah Kawalan Harga dan Antipencatutan (Penentuan Harga Maksimum dan 23 Ogos – 6
Penandaan Harga Barangan Terkawal) (No.3) 2011, Akta Kawalan Harga dan September 2011
Antipencatutan 2011

Price Control and Anti-Profiteering (Determination of Maximum Price and
Price Marking of Controlled Goods) (No.3) Order 2011, Price Control and Anti-
Profiteering Act 2011

d) Perintah Kawalan Harga dan Antipencatutan (Penentuan Harga Maksimum dan 25 – 31 Mei 2011
Penandaan Harga Barangan Terkawal) (No.2) 2011, Akta Kawalan Harga dan
Antipencatutan 2011

Price Control and Anti-Profiteering (Determination of Maximum Price and
Price Marking of Controlled Goods) (No.2) Order 2011, Price Control and Anti-
Profiteering Act 2011

e) Perintah Kawalan Harga dan Antipencatutan (Penentuan Harga Maksimum) 10 Mei 2011
2011, Akta Kawalan Harga dan Antipencatutan 2011

Price Control and Anti-Profiteering (Determination of Maximum Price and
Price Marking of Controlled Goods)(No.2) Order 2011, Price Control and Anti-
Profiteering Act 2011