GEEC 1052

Program : PPISMP RANCANGAN PENGAJARAN DA
Kod Kursus : GEEC1052
Ambilan : JUN 2021
Nama Kursus : EFFECTIVE COMMUNICAT

Minggu Topik dan Hasil Pembelajaran Strategi / Akt
Tarikh dan Kandungan Topik

Masa

M19
10-14/1/21

(Catatan : Ruangan Interaksi Bersemuka/eP dicatat jumlah jam sahaja
eP = e-Pembelajaran)

Tandatangan Pensyarah

........................................................................................................
Nama : MARIA ALFRED KANYI.
Tarikh : .............................................

Januari 2021

AN PEMBELAJARAN MINGGUAN LAM-PT-05-02
Tahun : 1
Semester : 1

TION IN ENGLISH Kredit : 2

Interaksi Bersemuka (Jam) eP Catatan/Refleksi
(MK)

tiviti Kuliah
(F/S/TS)
Tutorial
(F/S/TS)

Amali
(F/S/TS)
Pentaksiran/
Lain-lain

Tidak
Bersemuka

MINGGU
PEPERIKSAAN

Tandatangan Ketua Jabatan/Ketua Unit

..........................................................................................................
Nama : CHUA GEOK KWEE
Tarikh : ............................................

Program : PPISMP RANCANGAN PENGAJARAN DA
Kod Kursus : GEEC1052
Ambilan : JUN 2021
Nama Kursus : EFFECTIVE COMMUNICAT

Minggu Topik dan Hasil Pembelajaran Strategi / Akt
Tarikh dan Kandungan Topik

Masa

M20
17-21/1/21

(Catatan : Ruangan Interaksi Bersemuka/eP dicatat jumlah jam sahaja
eP = e-Pembelajaran)

Tandatangan Pensyarah

........................................................................................................
Nama : MARIA ALFRED KANYI.
Tarikh : .............................................

Januari 2021

AN PEMBELAJARAN MINGGUAN LAM-PT-05-02
Tahun : 1
Semester : 1

TION IN ENGLISH Kredit : 2

Interaksi Bersemuka (Jam) eP Catatan/Refleksi
(MK)

tiviti Kuliah
(F/S/TS)
Tutorial
(F/S/TS)

Amali
(F/S/TS)
Pentaksiran/
Lain-lain

Tidak
Bersemuka

MINGGU
PEPERIKSAAN

Tandatangan Ketua Jabatan/Ketua Unit

..........................................................................................................
Nama : CHUA GEOK KWEE
Tarikh : ............................................

Program : PPISMP RANCANGAN PENGAJARAN DA
Kod Kursus : GEEC1052
Ambilan : JUN 2021
Nama Kursus : EFFECTIVE COMMUNICAT

Minggu Topik dan Hasil Pembelajaran Strategi / Akt
Tarikh dan Kandungan Topik

Masa

M21
22/1- 6/2/21

(Catatan : Ruangan Interaksi Bersemuka/eP dicatat jumlah jam sahaja
eP = e-Pembelajaran)

Tandatangan Pensyarah

........................................................................................................
Nama : MARIA ALFRED KANYI.
Tarikh : .............................................

Januari 2021

AN PEMBELAJARAN MINGGUAN LAM-PT-05-02
Tahun : 1
Semester : 1

TION IN ENGLISH Kredit : 2

Interaksi Bersemuka (Jam) eP Catatan/Refleksi
(MK)

tiviti Kuliah
(F/S/TS)
Tutorial
(F/S/TS)

Amali
(F/S/TS)
Pentaksiran/
Lain-lain

Tidak
Bersemuka

CUTI AKHIR
SEMESTER

Tandatangan Ketua Jabatan/Ketua Unit

..........................................................................................................
Nama : CHUA GEOK KWEE
Tarikh : ............................................

INSTITUT PENDIDIKAN GURU
KAMPUS SARAWAK
Jalan Bakam
98000 Miri Sarawak
Tel : 085-421201
Fax : 085- 424178

3.0 Bahan-Bahan Pengajaran
Dan Pembelajaran

3.1 Bahan-bahan Kuliah***
3.2 Bahan-bahan dan Hasil Kerja Tutorial***
3.3 Bahan-bahan dan Hasil Kerja Amali ***
3.4 Bahan-bahan dan Hasil Kerja SLT(Interaksi

Bukan Bersemuka)***

***Bergantung kepada kredit/struktur kursus/Rujuk RMK

5

Business Com
Concepts and

Listenin

Presented by:

mmunication :Basic
d Skills

ng Skills

: Kamelia gulam

1

Chapter Outline

 .1 What is Listening?
 .2 Process of Listenin
 .3 Importance of Liste
 .4 Basic Types of Liste
 .5 Barriers to effectiv
 .6 How to Listen Effec
 .7 Benefits of Effectiv

ng.
ening
ening
ve listening
ctively?
ve Listening

2

1.What Is Listenin

• Listening is the ability to acc
messages in the communica

• Listening is key to all effectiv
the ability to listen effectively
misunderstood.

• Listening is one of the most
have.

• An active process of getting
• “Listening is the process of r

meaning from, and respondi

ng? (1)

curately receive and interpret
ation process.

ve communication, without
y messages are easily

important skills you can

information, ideas. 3

receiving, constructing
ing to spoken.

1. What is Listening

• Listining is not just about b
Quiet while someone else

• Listening is with the Mind.
• Hearing with the senses.
• Listening is conscious.
• To improve our interperson

Just Listening to words is no
has to pay attintion to the n
of the speaker.

g? (2)

being
is speaking.

nal & oral exchange.
ot enough; a good Listener
non-verbal communication

4

2.Process of Listening

5

1-Receiving

• Is the intentional focus on

• This stage is represented b
primary tool involved with
process.

hearing a speaker’s message.
by the ear because it is the

this stage of the listening

6

2- Understanding

• In the understanding stage, we a
message, which is not always eas

• Deciding what the message mean

attempt to learn the meaning of the
sy.
ns to you

7

3- Remembering

• Remembering begins with listening
something that was said, you migh
effectively.

• However, even when you are listen
messages are more difficult than o
remember. Highly complex messag
call for highly developed listening s

g; if you can’t remember
ht not have been listening

ning attentively, some
others to understand and
ges that are filled with detail
skills.

8

4- Evaluating

• The fourth stage in the listen
• evaluations of the same me

one listener to another.

• The stages two, three, and f
brain because it is the prima
stages of the listening proce

ning process is evaluating.
essage can vary widely from

four are represented by the
ary tool involved with these
ess.

9

5- Responding

• Responding—sometimes referred
final stage of the listening proces

• Your reaction to the message. It c

• For example, you are giving posit
the end of class you stay behind
or approach the instructor to ask
of feedback is given by students w
rush out the door as soon as clas

• This stage is represented by the l
in the form of verbal feedback; h
respond nonverbally.

d to as feedback—is the fifth and
ss.
can be emotional and intellectual

tive feedback to your instructor if at
to finish a sentence in your notes
k for clarification. The opposite kind
who gather their belongings and
ss is over.

lips because we often give feedback
however, you can just as easily

10

3. Importance of

• We show that we are ser
• We display respect to oth
• Helps us to learn
• Helps us to adapt and u
• Empathize

Listening

rious
her’s view point
understand

11

Why Listening is

• To avoid communication
• Helps to learn something
• It is the key to success.

s Important?

errors.
g new.

12

4. Basic Types o

• Active listening

• Selective listening
• Emphatic listening
• Ignoring listening

of Listening

13

1/ Active Listenin

• Understanding all things
• Proper interaction.
• Proper feedback

ng

14

2/ Selective Liste

• We remember only
• Selective portion.
• Topic is not to our liking

ening

15

3/ Empathetic listenin

• When we listen empathetica
seek a truer understand how

• This requires excellent discrim
the nuances of emotional sig
empathetic, we actually feel

ng

ally, we go beyond sympathy to
w others are feeling.

mination and close attention to
gnals. When we are being truly
what they are feeling.

4/ Ignoring Liste

• Not listening at all
• Is pretty insulting to oth
• It can lead to strained re

ening

hers.
relations

17

Can you hear m

• Does that mean that you are
• A person with normal hearin

listener.
• Many different things can pre

from being received…
• These are called barriers to

me talking?

e a good listener?
ng is not necessarily a good
event a speaker’s message

listening.

18

5. Barriers to eff

Some common barriers in the p
below.
1.Pre-judgments about the spea
2.Assuming that the speaker is g
unimportant information .
3.Arriving late for a speech, pre
4.Judging the speaker by his/he
appearance, accent, etc.
5.Lack of concentration/interest
6.Avoiding listening to difficult,
and selectively listening only to
interesting.
7.Speaker or listener being distr

fective listening

process of listening are listed

aker .
going to give some

esentation or lecture .
er mannerisms, voice,

st .
boring or complex information

o what is considered

racted by disturbances .

19

6. How To Listen

1. Stop Talking – Be Silent
2. Show Interest
3. Empathize
4. Ask Questions
5. Maintain Eye Contact
6. Take notes
7. Listen Creatively
8. Put Your Entirety
9. Send feedback
10. Avoid or eliminate distracti
11. Try to gather information a
topic to develop interest and fa

Effectively?

ion

about the
amiliarity.

20

7. Benefits of Eff

• Listening

Enhances productivity

• Improves relations

• Avoids conflicts

• Improves understanding

• Improves negotiation skills

• Adds to your Image & Person

fective

nality

21

Any Question