MSQH Annual Report 2019

ANNUAL
REPORT 2019

22nd Annual General Meeting

11th September 2020 | Seri Pacific Hotel, Kuala Lumpur

MALAYSIAN SOCIETY FOR QUALITY IN HEALTH

B.6-1, Level 6, Menara Wisma Sejarah, 230 Jalanun Razak, 50400 Kuala Lumpur, Malaysia
Phone : +603 281 2232 | Fax : ++603 2681 3199 | Email : [email protected]

CONTENTS

1 Notice Page
2 Minutes of 21st Annual General Meeting 3
3 Committees’ Report 2019 4
25

4 Treasurer’s Report 59
(Audited Accounts, Revised Budget 2020 & Budget 2021)

5 Proposed Amendments of the Constitution 89
6 Resolutions 90
91
7 MSQH Constitution

Malaysian Society for Quality in Health | Annual Report 2019 2

NOTICE

Minutes of 21st AGM 2019

Minutes of the 21st Annual General Meeting 2019

MINUTES OF 21st ANNUAL GENERAL MEETING 2019

Date: 12th April 2019 (Friday)
Time: 03:00pm – 04:15pm
Venue: Dewan Tun Hamdan, Sheikh Tahir, 2nd Floor, Wisma Sejarah, 50400 Kuala Lumpur

ATTENDANCE - SUMMARY

Type of Membership 21st AGM 2019
a. Ordinary 121
b. Corporate 21
c. Associate 0
d. Honorary Life 0
e. Life 9
151
TOTAL

REGISTERED – Ordinary Members

No Name Proxy
1 Ab Razak Samsudin, Dr Proxy: Tan Tee Tee, Mrs
2 Abdul Wahab Abdul Ghani, Dato' Dr Proxy: Angeline Lee Tze Chyin, Dr
3 Ahmad Kamal bin Ibrahim, En
4 Ahmad Tarmimi Halideh, En Proxy: Norhaizam Mohammad, Pn
5 Aliza Jamaluddin, Dr Proxy: Ooi Phaik Shan, Mr
6 Andrew William Burr, Mr
7 Angeline Lee Tze Chyin, Dr Proxy: Nor Haffizon bt Mat Yaccob, Pn
8 Anjella Ong Siok Chiew Proxy: Sahrul Bariyah bte Sanat, Pn
9 Azarani binti Shaari, Pn Proxy: Baveen Sanjiva, Dr
10 Azimah Aziz, Dr Proxy: Angeline Lee Tze Chyin, Dr
11 Azizah Harun, Pn
12 Azlin Ahmad, Pn Proxy: Angeline Lee Tze Chyin, Dr
13 Azlin Azizan, Dato’ Dr Proxy: Yasser Arafat Ishak, En
14 Azmi bin Mohd Ghazali, Dr
15 Catherine Anak Sadok, Mrs Proxy: Surya Sabrina Ahmad Shamsul Bahrin, Dr
16 Chalvantharan A/L Peravy, Dr
17 Chan Pick Yoke, Ms Proxy: Nor Shuyabah Mohamad Ghazali, Pn
18 Chua Hui Ming, Ms Proxy: Ahmad Kamal bin Ibrahim, En
19 Dashvinder Singh Sidhu, Mr Proxy: Kum Yoke Ching, Ms
20 Ewe Khay Guan, Dr
21 Fadhilah bt Abdullah, Pn Proxy: Yasser Arafat Ishak, En
22 Faezah bt Abdul Mubin, Pn Proxy: Ahmad Kamal bin Ibrahim, En
23 Faizah binti A. Bakar, Pn Proxy: Angeline Lee Tze Chyin, Dr
24 Faizah Doha binti Jaafar, Pn Proxy: Hasnah bt Noratu, Pn
25 Gan Kian Seong, Dr
26 Gerald Loh Chin Weng, Dr Proxy: Yasser Arafat Ishak, En
27 Goveelaneswary a/p Salyah, Madam Proxy: Tan Tee Tee, Mrs
28 Gunasagaran s/o N. Ramanathan, Dr
29 Gunavathy Kalee, Ms Page 1 of 21
30 Habsah binti Mohd Amin, Pn
31 Hafizah Hamidon, Pn

Minutes of the 18th Annual General Meeting 2016
29th April 2016, Dewan Tun Hamdan, Anjung Wisma Sejarah Kuala Lumpur

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Minutes of 21st AGM 2019

32 Hamizah binti Abu Seman, Pn Minutes of the 21st Annual General Meeting 2019
33 Hannah Fong Siew Chin, Ms Proxy: Nor Shuyabah Mohamad Ghazali, Pn
34 Hasnah bt Noratu, Pn
35 Hazarul Azly bin Hamzah, En Proxy: Tan Tee Tee, Mrs
36 Hue Teck Lee @ Khoo Kah Lee, Dr
37 Jaliah Mat Jani, Cik Proxy: Ooi Phaik Shan, Mr
38 Jennifer Soon Mei Ling, Ms Proxy: Nur Zahirah binti Kasim, Ms
39 Jessyca binti Juin, Pn Proxy: Sahrul Bariyah bte Sanat, Pn
40 Jeyamalar d/o Muthusamy, Mrs
41 Katherine Ng Mei Heong, Ms Proxy: Nor Haffizon bt Mat Yaccob, Pn
42 Khaled Mat Hassan, Dato' Dr Proxy: Yasser Arafat Ishak, En
43 Kum Yoke Ching, Ms
44 Kumarappan Nadarajan, Dr Proxy: Hasnah bt Noratu, Pn
45 Law Chuan Lin, Madam Proxy: Nor Shuyabah Mohamad Ghazali, Pn
46 Liu Ghee Voon, (Alice) Ms
47 Low Siew Nian, Mrs Proxy: Hannah Fong Siew Chin, Ms
48 Mahmood bin Awang Kechik, Dato’ Dr Proxy: Mohamad Sofian bin Ismail, En
49 Malar Koudi a/p A. Suppiah, Ms Proxy: Ahmad Tarmimi Halideh, En
50 Maygala Arumugam, Pn Proxy: Norhaizam Mohammad, Pn
51 Mendy Liew Wai Men, Ms Proxy: Ahmad Tarmimi Halideh, En
52 Mohamad Ariffin bin Dagimi, En Proxy: Mohamad Sofian bin Ismail, En
53 Mohamad Sofian bin Ismail, En
54 Mohamed Namazie Ibrahim, Dr Proxy: Hasnah bt Noratu, Pn
55 Mohd Farid Salim, Dato' Proxy:
56 Mohd Hareeff bin Muhammed, En Nor Shuyabah Mohamad Ghazali, Pn
57 Mohd Nazmi Harun, En Proxy: Muhammad Abdul Kadar Marikar, Assoc
58 Mohd Sayuthi bin Mat Zin, En Proxy: Prof Dr
Norhaizam Mohammad, Pn
59 Mohd Shah Rizal b A Rahman, En
Proxy: Yasser Arafat Ishak, En
60 Mohd. Nasir Bin Mohamed, En Proxy: Ahmad Kamal bin Ibrahim, En
61 Muhammad Badri Hussin, En Proxy: Hasnah bt Noratu, Pn
62 Muhammad Iqbal bin Ibrahim, En
63 Naharuddin Mohamad Saifi, Dr Proxy: Yasser Arafat Ishak, En
64 Narendra Somasundaram, Mr Proxy: Sahrul Bariyah bte Sanat, Pn
65 Ng Lee Lee, Madam Proxy: Yasser Arafat Ishak, En
66 Ngun Kok Weng, Y.Bhg. Dato’ Dr Attending
67 Nooraliza binti Manaf, Pn
68 Nor Azura Awang Kechik, Pn Proxy: Sahrul Bariyah bte Sanat, Pn
69 Nor Haffizon bt Mat Yaccob, Pn Proxy: Hasnah bt Noratu, Pn
70 Nor Izam Binti Shaik Ahmad, Dr Proxy: Nor Haffizon bt Mat Yaccob, Pn
71 Nor Shuyabah Mohamad Ghazali, Pn
72 Norazlina binti Bachik, Dr Page 2 of 21
73 Norfaizah binti Bachok, Pn
74 Norhaizam Mohammad, Pn
75 Normawati Binti Abdul Rahman, Dr
76 Noroloiliyah binti Hassan, Pn
77 Nur Hayati binti Azmi, Pn
78 Nur Zahirah binti Kasim, Ms

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79 Nurhazma bt Abdul Rahman, Pn Proxy: Surya Sabrina Ahmad Shamsul Bahrin, Pn
80 Ooi Phaik Shan, Mr Proxy: Siti Sara binti Abd Aziz, Pn
81 P. Shanti P. Kalimuthu, Ms
82 Padmanathan s/o Rajoo, Dr Proxy: Yasser Arafat Ishak, En
83 Rachel Yew Hooi Choo, Ms Proxy: Ahmad Kamal bin Ibrahim, En
84 Rafidah bte Ahmad, Pn
85 Raja Syahiran Raja Ahmad Supian, En Proxy: Nur Hayati binti Azmi, Pn
86 Ridzwani binti Shariff, Pn Proxy: Ahmad Tarmimi Halideh, En
87 Rohana binti Zakaria, Dr Proxy: Nur Hayati binti Azmi, Pn
88 Safari Elis, Dr Proxy: Yasser Arafat Ishak, En
89 Sahrul Bariyah bte Sanat, Pn
90 Salina Mohd Amin, Pn Proxy: Surya Sabrina Ahmad Shamsul Bahrin, Dr
91 Saniah binti Abu, Pn Proxy: Nur Hayati binti Azmi, Pn
92 Santhi Doraisamy, Ms Proxy: Catherine Anak Sadok, Mrs
93 Sarenjit Kaur A/P Ranjit Singh, Dr Proxy: Mohamad Sofian bin Ismail, En
94 Shamsul Nizam Abdul Malek, En Proxy: Nur Hayati binti Azmi, Pn
95 Sharian bt. Hussain, Pn Proxy: Nur Hayati binti Azmi, Pn
96 Sheela Devi a/p Muniandy, Ms
97 Siti Aishah Binti Nawi, Dr Proxy: Tan Tee Tee, Mrs
98 Siti Aishah bt Jaafar, Pn
99 Siti Rasidah Ibrahim, Dr Proxy: Nur Zahirah binti Kasim, Ms
100 Siti Salma Bte Yusoff, Dr
101 Siti Salwa Binti Mohd Nazri, Dr Proxy: Nur Zahirah binti Kasim, Ms
102 Siti Sara binti Abd Aziz, Pn Proxy: Yasser Arafat Ishak, En
103 Sri Widani Buniran, Ms
104 Suhaime bin Ali, En Proxy:
105 Sunthari Thiripura, Ms Proxy: Ooi Phaik Shan, Mr
106 Surya Sabrina Ahmad Shamsul Bahrin, Dr
107 Syarifah Mastura bt Syed Abdul Hamid, Pn Proxy: Nur Zahirah binti Kasim, Ms
108 Tan Mei Li, Ms
109 Tan Tee Tee, Mrs Proxy: Siti Sara binti Abd Aziz, Pn
110 Tan Win Win, Ms Proxy: Ooi Phaik Shan, Mr
111 Thava Mani A/P Kanapathippilai, Dr Proxy: Surya Sabrina Ahmad Shamsul Bahrin, Dr
112 Vickie See Wai Gai, Ms Proxy: Nor Haffizon bt Mat Yaccob, Pn
113 Yap Wai Sam, Ms Proxy: Ooi Phaik Shan, Mr
114 Yasser Arafat Ishak, En
115 Zabidi Haji Abdul Razak, En
116 Zahidah Ishak, Pn
117 Zaidi Zakaria, Dr
118 Zainoris b. Mohd Yatim, En
119 Zaki Morad bin Mohamad Zaher, Dato’ Dr
120 Zalina Osman, Pn
121 Zuraidah Hamidon, Pn

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Corporate Members

No Organisation Registered Person Representative

1. Association of Private Hospitals of Erica Lam Sok Mui, Ms Norazizah Kadil, Pn
Malaysia Shaharul Sadri Alwi, En
Lim Chie Kean, Dr Kogulan Padama, Dr
2. Fatimah Hospital Angeline Lee Tze Chyin, Dr
Azimah binti A. Aziz, Dr
3. Hospital Sultanah Nora Ismail, Batu Tan Tee Tee, Mrs
Pahat Fadilah Baharin, Datuk Siti Sara binti Abd Aziz, Pn
Bahari bin Awang Ngah, Yasser Arafat Ishak, En
4. Jabatan Standard Malaysia Dato’ Dr Surya Sabrina Ahmad
Andrew William Burr, Mr Shamsul Bahrin, Pn
5. Kementerian Kesihatan Malaysia Mohamad Sofian bin Ismail,
En Azif Zahirin bin Md Amin, En
6. KPJ Ampang Puteri Specialist Hospital Norazlina binti Bachik, Dr
Alice Liu Ghee Voon, Ms
7. KPJ Bandar Maharani Specialist Yasser Arafat Ishak, En
Hospital Hazarul Azly bin Hamzah, En
Zabidi Haji Abdul Razak, En
8. KPJ Eyecare Specialist Sdn Bhd Muhammad Badri Hussin, En
Khaled Mat Hassan, Dato' Dr
9. KPJ Kajang Specialist Hospital Mohamed Namazie Ibrahim,
Dr
10. KPJ Pahang Specialist Hospital
Cindy Choe Shin Yee, Ms
11. KPJ Pasir Gudang Specialist Hospital
Rachel Yew Hooi Choo, Ms
12. KPJ Penang Specialist Hospital Erica Lam Sok Mui, Ms
Mohd Hareeff bin
13. KPJ Tawakkal Specialist Hospital Muhammed, En
Nor Izam Binti Shaik Ahmad,
14. Kuantan Wellness Centre Dr
Wan Nadiah Bt Wan Mohd
15. Malaysian Medical Association Abdullah Yaakob, Ms

16. Pantai Hospital Ampang

17. Pantai Hospital Cheras

18. Pantai Hospital Kuala Lumpur

19. Pantai Premier Pathology Sdn Bhd,
Pandan Indah

20. Sime Darby Medical Centre Ara
Damansara

21. Thomson Hospital Sdn Bhd

Life Members

No Name
1. Abd. Razak Md. Yusoff, Lt. Jen Dato' Pahlawan Dr
2. Krishnan a/l Marimuthoo, Mr
3. Lim Chie Kean, Dr
4. Muhammad Abdul Kadar Marikar, Assoc. Prof. Dr
5. Nor Hayati Takiman, Pn
6. Rajasvari Veerasamy, Ms
7. Rebecca John, Ms
8. Sally Tan Chiew Hoi, Ms
9. Suraiya Hani bt. Tun Hussein, Puan Sri Datuk Dr

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1.0 PRESIDENT'S REMARKS

The MSQH President, Puan Norhaizam Mohammad welcomed and thanked the newly elected MSQH
Committee Members and all other members to the 21st Annual General Meeting (AGM). Puan Norhaizam
extended her appreciation to the past president Ybhg Tan Sri (Dr) Siti Sa’adiah Sheikh Bakir and past
deputy president Ybhg Puan Sri Datuk Dr Suraiya Hani Tun Hussein for their service at MSQH for the
past twenty (20) years. The President informed that apologies were received from Dr Shuba Srinivasan,
Mr. Manvir a/l Victor Jesudasan and Ybhg Datuk Fadilah Baharin from Standards Malaysia.

The Secretary confirmed the quorum of 151 registered members (67 attending and 84 proxies)
comprising of 121 ordinary members, 21 corporate members and 9 life members. The President called
the meeting to order at 3.00pm.

The President informed that the notice of the 21st AGM and the text of resolutions have been circulated
in accordance with the Society’s Constitution and was readily available on the MSQH website.

Votes in favour – All members present | Votes against – Nil

Proposer: Puan Norhaizam Mohammad
Seconder: Dr Lim Chie Kean

The President welcomed new and existing members and informed that by virtue of Clause 4.9.2 of the
Constitution, members whose membership fees are still outstanding on or after 1st March 2019 shall be
deemed as ceased. The President tabled the agenda for the AGM and highlighted the following

achievements for year 2018:-

 Held four (4) Committee meetings and four (4) ISQua Local Organising Committee meetings
in 2018;

 Completed the MSQH Medical Assistant Standards 1st Edition;

 Development of MSQH Central Sterile Service Standards;

 Development of MSQH Nuclear Medicine Standards;

 Successful in hosting the ISQua 35th International Conference in Kuala Lumpur, Malaysia in
September 2018 with 1,352 registered delegates and 1,232 abstracts submitted from over 70
countries worldwide;

 Accredited 33 hospitals under the hospital accreditation 5th Edition with 21 public and 12 private
hospitals in 2018. Total number of 3 medical clinics, 12 haemodialisis centres and 2 dental
clinics were accredited during the year;

 Facilities have rated 97% while surveyors rated 96% satisfaction rate for the hospital
accreditation survey in 2018;

 Facilities and surveyors have both rated 100% satisfaction rate for the medical clinics and
dental clinics accreditation survey in 2018;

 Facilities have rated 92% while surveyors rated 96% satisfaction rate for the chronic dialysis
accreditation survey in 2018;

 Website visits increased by 70% in 2018;
 Surplus of RM95,277 with total reserves of RM2.13m in 2018;

 Increase in the number of memberships by 8% in comparison to 2017;
 Provides secretariat and administrative support for the Asian Society for Quality in Health

Care (ASQua). ASQua members have contributed significantly to the success of ISQua
conference in Kuala Lumpur.

The President announced the award of life membership to surveyors who have achieved seventeen (17)
surveys and more as follows (refer next page):

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No Name Speciality No.of Surveys

1 Gnanasakaran, Ir. Engineer 29
2 Irene Quah Sor Looi, Ms. Nursing 23
3 Lim Wee Leong, Dr. Anaesthetist 23
4 Abdul Muttalib bin Abdul Wahid, Dr. Surgeon (Orthopaedic) 22
5 Ghazali Ismail, Dato' Dr. Obstetrician Oncology 22
6 Mohd. Nizar Bidin, Dr. Obstetrician & Gynaecologist 21
7 Phoo Siew Kwok, Ms. Nursing 19
8 Razul Md Nazri Md Kassim, Dr. Physician (Respiratory) 19
9 Rosemi Salleh, Dato' Dr. Physician 18
10 Fatahul Laham b Mohamed, Dr. Physician (Emergency) 18
11 Sukri Ahmad, Dr. Obstetrician & Gynaecologist 18
12 Norlida Mansor, Dr. Obstetrician & Gynaecologist 18
13 Thiyagar Nadarajaw, Dr. Paediatrician 18
14 Chua Chin Teong, Dr. Nephrologist 18
15 Zainab bt. Abdul Ghaffar, Dr. Anaesthetist 17
16 Haris N. Suharjono, Dr. Obstetrician & Gynaecologist 17
17 Noraini Nun Nahar bt. Yunus, Dr. Surgeon (Paediatric Dentistry) 17
18 Mohd Zulkifli bin Mohd Kassim, Dr. Obstetrician & Gynaecologist 17

The President launched the new MSQH website www.msqh.com.my at the AGM. The President
extended the Committee’s appreciation to all members, councillors, surveyors, Ministry of Health
Malaysia, APHM, Malaysian Medical Association (MMA), Standards Malaysia, Academy Medicine
Malaysia, programme partners, Associate Professor Dr M.A.Kadar Marikar (MSQH Chief Executive
Officer) and employees for a successful collaboration in contributing to the growth of the Society for the
year.

RESOLUTION 1

2.0 CONFIRMATION OF PREVIOUS MINUTES OF THE 20TH ANNUAL GENERAL MEETING

The President tabled the minutes of the Twentieth Annual General Meeting (AGM) held on 12th April
2019 at Dewan Tun Hamdan Sheikh Tahir, Wisma Sejarah Kuala Lumpur.

The minutes was confirmed and adopted as tabled.

Proposer: Ms. Gunavathy Kalee
Seconder: Mr. Krishnan a/l Marimuthu

Votes in favour – All members present | Votes against – Nil

3.0 MATTERS ARISING FROM PREVIOUS MINUTES OF THE 20TH AGM 2018
There were no matters arising from the previous minutes.

RESOLUTION 2
4.0 COMMITTEE’S REPORT

Ms. Rachel Yew Hooi Choo, MSQH Secretary presented the membership report as follows:

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Membership status as at 31st December 2018:

Type of 21st AGM 20th AGM 19th AGM 18th AGM 17th AGM
Membership 31/12/2018 31/12/2017 31/12/2016 31/12/2015 31/12/2014
1. Ordinary
1198 1118 932 1070 582
2. Corporate
256 245 211 216 194
3. Associate 33 26 13 40 23

4. Honorary Life 5 4 4 4 4
97 81 78 73 70
5. Life
1,589 1,474 1,238 1,403 873
TOTAL

Associate Professor Dr. M.A. Kadar Marikar, MSQH Chief Executive Officer, presented the Committee’s

Report 2018. The Committee’s Report summarised the activities and events that had taken place since
the last Annual General Meeting held from 1st January 2018 to 31st December 2018.

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Key Performance Summary 2018

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The MSQH Accreditation Programmes status are as follows:

Dr Kadar reported the progress of the development of MSQH Hospital Accreditation Standards 5th
Edition, medical clinics, chronic dialysis and dental clinic standards.

4.1 HOSPITAL ACCREDITATION PROGRAMME 5th EDITION STANDARDS
(A) Total Accreditation Trainings (5th Edition) - Summary: -

Workshop Total Onsite No. of No. of
Participants Training Hospital Participants
19th March
3rd May 86 Public 8 614
27th Aug 45 Private 11 600
Total 33 Total 19 1214
164

(B) Accreditation Survey (Full, focus & surprise surveillance)

Year Public Private Total

July-Dec 2017 10 15 25
2018 21 12 33
31 27 58
Grand Total

(C) Number of Hospitals with Current Accreditation Status

No. Description Total Govt Private Edition

1 Number of hospitals having current status (4 years) 75 43 32 4
2 No of hospitals having current status (1 year) - - -

3 Number of hospitals having current status (4 years) 52 27 25 5
4 Facilities surveyed with results in progress 3 2 1

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(D) Hospital Accreditation Survey Trend Analysis (Full, Focus & Surveillance)

(E) Hospital Accreditation Survey – All Edition’s Status
All Editions as at 31st December 2017

Description Private (APHM Members) Public

No. No. of Beds No. No. of Beds
2018 2017 2018 2017 2018 2017
2018 2017

A Total Healthcare Facilities & 1381 1362 136531 133462 1444 1433 419954 413893
Services (HFS) (All Beds)

B Grand Total Surveyed 61 59 11746 11542 119 115 35067 34481
(83%)
( B ÷ A ) (44%) (43%) (86%) (86%) (83%) (80%) (84%)

C Target HFS to be Surveyed 77 77 1907 1804 25 28 6928 6908
[ A – C ] ÷ A (56%) (57%) (14%) (14%) (17%) (20%) (16%) (17%)

Legend / Sources
1 APHM member hospitals as at 30th June 2018 (Source: APHM Website accessed 29/10/2018)
2 APHM member hospitals as at 30th June 2017 (Source: APHM Website accessed 31/10/2017)
3 Source: MOH website, “Health Facts 2016” accessed on 06/11/2017 (excl. Ministry of Defense’s hospitals)
4 Source: MOH Health Indicators 2017-page 125 (excl. Ministry of Defense’s hospitals)

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4.2 MEDICAL CLINIC ACCREDITATION PROGRAMME

(A) Accreditation Training : -
There was no training conducted for medical clinics for years 2014-2018

Total

Year Public Private Organisation No.of
Participants
2011 1 1
2012 4 10 2 50
2013 1 6
Total 6 17 14 78

7 18

23 146

(B) Accreditation Survey - by Year

Year Public Private Total

2011 1 1 2
2012 - - -
2013 - 3 3
2014 - 3 3
2015 1 3 4
2016 - 1 1
2017 - 3 3
2018 - 3 3
Total 2 17 19

(C) Medical Clinics Accreditation Survey Trend Analysis

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4.3 CHRONIC DIALYSIS TREATMENT SERVICE ACCREDITATION PROGRAMME

(A) Accreditation Training: -

Total

Year Public Private Organisation No.of
Participants
2013 32 49 81
2014 3 21 24 170
2015 2 9 11 46
2016 - - - 22
2017 2 22 24 -
2018 - - - 61
Total 39 101 140 -
299

(B) Accreditation Survey (Private) - by Year

Year 2013 2014 2015 2016 2017 2018 Total
Number - 2 2 5 2 12 23

(C) Chronic Dialysis Accreditation Survey Trend Analysis

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4.4 DENTAL CLINIC ACCREDITATION PROGRAMME

(A) Accreditation Training: -

Total

Year Public Private Organisation No.of
Participants
2018 1 5 6
Total 1 5 6 6

6

(B) Accreditation Survey (Private) - by Year

Year 2018 Total
Number 2 2

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4.5 ISQua 35th International Conference 2018 | 23-26 September 2018 | KLCC, Kuala Lumpur

There were a total of 1,232 number of abstracts submitted from 60 countries at the ISQua
International Conference held from 23rd to 26th September 2018 at Kuala Lumpur Convention
Centre. 51% or 632 abstracts of the total submissions were accepted. Malaysians submitted 91
papers where 61 of them were accepted

ISQua 35th International Conference 2018 | 23-26 September 2018 | KLCC, Kuala Lumpur
Opening Ceremony with His Royal Highness Sultan Nazrin Muizzuddin Shah Ibni Almarhum

Sultan Azlan Muhibbuddin Shah Al-Maghfurlah

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Total Registrations Worldwide - 1,352 Participants
(Total Malaysian Registrations - 292 Participants)

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Resource Centre Materials
The MSQH Resource Center has recorded a growth of approximately 12% in terms of the new in-house
resource materials since the last meeting’s report. Kindly refer to Table 1 below for details on the report
for the period 1st January to 31st December 2018.

TABLE 1

Summary of Resource Centre Materials Inventory
(as at 31st December 2018)

CODE CATEGORIES QUANTITY
31/12/2018 31/12/2017

B BOOKS 105 101
BL BULLETIN / MAGAZINES / PERIODICALS 523 439
D/C CATALOGUES AND DIRECTORIES 471 397
C/S CONFERENCE / SEMINAR MATERIALS 211 193
QM/G QUALITY MANUALS / GUIDELINES 213 197
J JOURNALS 305 279
R REPORTS 118 113
S STANDARDS 13 13
L/P MEDIA 155 155

TOTAL 2114 1887

WEBSITE VISITORS
There was a total of 9,092,521 tab hits from visitors to MSQH website for the period January to
December 2018, a significant increase in traffic by 70% in comparison to the corresponding year

(December 2017: 5,333,307). Tab hits mainly covers the following areas:

No. Description 2018 (%)
1 Membership 73
2 Hospital accreditation and My e-HAP 9
3 Publication and resources 7
4 About MSQH 2
5 Organisation chart 2
6 Medical clinics 2
7 Chronic dialysis 1
8 Dental treatment service 1
9 Education and training programme 1
10 MSQH achievements 1
100
Total

Minutes of the 21st Annual General Meeting 2019 Page 16 of 21
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Minutes of 21st AGM 2019

Minutes of the 21st Annual General Meeting 2019

Human Resource

MSQH Staff
As at 31st December 2018, the Society has eighteen (18) full-time and three (3) part-time staffs.

MSQH Surveyors

Majority of our surveyors continue to work part-time in health as professional specialists, doctors, engineers,
nurses, medical administrators and allied health professionals while contributing to the MSQH mission on a
voluntary basis. There is a total of 144 active surveyors privileged by MSQH who are eligible to assess
hospitals, nine (9) surveyors for medical clinic, ten (10) for chronic dialysis and two (2) for dental clinic.

The Committees’ Report 1st January 2018 to 31st December 2018 was received and adopted as tabled.

Proposer: Encik Azif Zahirin bin Md Amin
Seconder: Encik Muhammad Badri Hussin

Votes in favour – All members present
Vote against – Nil

5.0 TREASURER'S REPORT

The Treasurer, YH Dato’ Mohd Farid Salim presented the Audited Accounts for the year ended 31st
December 2018, proposed revised budget for Year 2019 and budget for Year 2020 as follows:

RESOLUTION 3

5.1 Audited Accounts for the Year Ended 31st December 2018
The accounts have been audited by the Internal Auditor Encik Mohd Johar Ismail and
Mr.Krishnan a/l Marimuthu and certified by the External Auditor, Christopher Heng & Co

STATEMENT OF INCOME AND EXPENDITURE
FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2018

2018 2017
RM RM

Revenue 3,009,860 4,214,788

Direct costs (1,015,848) (1,074,801)
Gross profit
Other revenue ___________________________ ___________________________
Human resources expense
Marketing, promotional and 1,994,012 3,139,987
publication expenses 31,474 40,925
Depreciation of equipment
Other expenses (1,307,412) (1,443,631)
Operating profit
(74,422) (86,735)
Minutes of the 21st Annual General Meeting 2019 (46,606)
12th April 2019, Dewan Aminudin Baki, Wisma Sejarah, Kuala Lumpur (575,542) (66,850)

___________________________ (1,454,493)

21,504 ___________________________

129,203

Page 17 of 21

Malaysian Society for Quality in Health | Annual Report 2019 20

Minutes of 21st AGM 2019

Minutes of the 21st Annual General Meeting 2019

2018 2017
RM RM

Finance income 82,576 72,847
Finance costs
Profit before tax (1,493) (1,762)
Income tax expense
Surplus for the financial year ___________________________ ___________________________

102,587 200,288

(7,310) (6,198)

___________________________ ___________________________

95,277 194,090

STATEMENT OF FINANCIAL POSITION AS AT 31 DECEMBER 2018

2018 2017
RM RM

ASSETS 150,014 148,184

NON-CURRENT ASSETS ___________________________ ___________________________

Equipment - 2,748
21,154 116,548
CURRENT ASSETS 110,211 321,465
Inventories 2,405,209 2,761,241
Trade receivables 69,380 173,708
Other receivables
Fixed deposits ___________________________ ___________________________
Cash and bank balances
2,605,954 3,375,710

___________________________ ___________________________

TOTAL ASSETS 2,755,968 3,523,894

EQUITY AND LIABILITIES

CURRENT LIABILITIES

Other payables 17 345,905 1,337,775
Income tax payable 10 7,310 6,198

NON CURRENT LIABILITIES ____________________________ ___________________________

Deferred income 18 353,215 1,343,973

TOTAL LIABILITIES ____________________________ ___________________________

EQUITY 267,709 140,154
Reserves
____________________________ ____________________________

267,709 140,154

____________________________ ____________________________

620,924 1,484,127

____________________________ ____________________________

19 2,135,044 2,039,767

____________________________ ___________________________

2,135,044 2,039,767

____________________________ ____________________________

TOTAL EQUITY AND LIABILITIES 2,755,968 3,523,894

Minutes of the 21st Annual General Meeting 2019 Page 18 of 21
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Minutes of 21st AGM 2019

Minutes of the 21st Annual General Meeting 2019

The Audited accounts for year 2018 was received and adopted.

Proposer: En. Raja Syahiran Raja Ahmad Supian
Seconder: En. Mohamad Sofian bin Ismail

Votes in favour – All members present
Vote against – Nil

RESOLUTION 4

5.2 MSQH’s Proposed Revised Budget 2019

The Treasurer tabled the revised budget for 2019 and informed that the budget has taken into
consideration current activities, future programmes undertaken by the Society. The revised
budget has taken into consideration the external economic factors into account.

Details and notes supporting the revised Budget 2019 were tabled at the meeting by the Treasurer.

The revised budget for year 2019 was received and adopted.

Proposer: Ms. Gunavathy Kalee
Seconder: Pn Zalina Osman

Votes in favour – All members present
Vote against – Nil

Minutes of the 21st Annual General Meeting 2019 Page 19 of 21
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Minutes of the 21st Annual General Meeting 2019

RESOLUTION 5

5.3 MSQH’s Proposed Budget 2020

The Treasurer tabled the budget for 2020 and informed that the budget has taken into
consideration current and future activities and programmes undertaken by the Society.

Details and notes supporting the Budget 2020 were tabled at the meeting by the Treasurer.

The budget for year 2020 was received and adopted.

Proposer: Madam Ng Lee Lee
Seconder: Puan Nor Hayati Takiman

Votes in favour – All members present
Vote against – Nil

RESOLUTION 6
6.0 PROPOSED AMENDMENTS OF THE CONSTITUTION – CLAUSE 1

CURRENT PROPOSED

1 NAMA 1 NAMA

(1) Pertubuhan ini dikenali dengan nama (1) Pertubuhan ini dikenali dengan nama

PERSATUAN KUALITI KESIHATAN STANDARD KUALITI DAN PENJAGAAN
MALAYSIA (MALAYSIAN SOCIETY FOR KESIHATAN MALAYSIA (MALAYSIAN
QUALITY IN HEALTH) STANDARDS FOR QUALITY IN HEALTHCARE)

Selepas ini disebut "Pertubuhan". Selepas ini disebut "Pertubuhan".

(2) Takrif Nama : PERSATUAN KUALITI (2) Takrif Nama : STANDARD KUALITI DAN
KESIHATAN MALAYSIA (MALAYSIAN PENJAGAAN KESIHATAN MALAYSIA
SOCIETY FOR QUALITY IN HEALTH) (MALAYSIAN STANDARDS FOR QUALITY IN
HEALTHCARE)

Mr. Krishnan Marimuthoo inquired the rationale on the replacement of word from Society to
Standards. The President replied that the change is necessary following the significant increase
in membership as reported in this AGM. Additionally, the organization is now well positioned
and known as a brand under the name “MSQH’ to the members and stakeholders. Dr Lim Chie
Kean inquired as to why the Standard was not translated to “Piawaian”. The Committee replied
that the word ‘Standard’ is also officially used and accepted in Bahasa by Dewan Bahasa and
Pustaka (DBP). Ybhg Pn Sri Datuk Suraiya informed that the word ‘Healthcare and Standards’
under the new name is more focus on accreditation programmes and activities than previously
hence does not reflect the broader areas of health. Madam Ng Lee Lee inquired if there is a
letter ‘s’ after Standard in Bahasa. The Committee replied that there is no ‘s’ letter based from
the DBP’s dictionary.

The members resolved Resolution 6 as adopted.

Proposer: Encik Azif Zahirin bin Md Amin
Seconder: Madam Ng Lee Lee

Votes in favour – All members except 1
Vote against – 1

Minutes of the 21st Annual General Meeting 2019 Page 20 of 21
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23
Malaysian Society for Quality in Health | Annual Report 2019

Minutes of 21st AGM 2019

Minutes of the 21st Annual General Meeting 2019
RESOLUTION 7
7.0 PROPOSED AMENDMENTS OF THE CONSTITUTION – CLAUSE 8.1

CURRENT PROPOSED
18 FLAG, LOGO and BADGE 18 FLAG, LOGO and BADGE

2. Logo 2. Logo

Description Description
Red: Strength and Passion Red: Strength and Passion
Blue: Authority, Trustworthy, Non- Blue: Authority, Trustworthy, Non
threatening and Success White: threatening and Success White:
Neutral and Impartial Q: Symbolise Neutral and Impartial Q: Symbolise
Quality in Health Quality in Health
Stripes: 7 red and 7 white = 14 states Stripes: 7 red and 7 white = 14 states in
in Malaysia Malaysia

The members resolved Resolution 7 as adopted.

Proposer: En. Raja Syahiran Raja Ahmad Supian
Seconder: Puan Nor Hayati Takiman

Votes in favour – All members present
Vote against – Nil

8.0 ADJOURNMENT

On behalf of the Committee, the President expressed her gratitude to the MSQH Committee members,
councillors, surveyors, members and associates, for attending the AGM. The President was very grateful
to Ybhg Tan Sri (Dr) Siti Sa’diah Sheikh Bakir, MSQH Past President and Ybhg Puan Sri Datuk Dr
Suraiya Hani Tun Hussein, MSQH Past Deputy President, for associating MSQH with ISQua in
organising a successful and best ISQua conference for the year. The President put on record her utmost
gratitude to Ybhg Dato’ Dr Hj Azman, Deputy Director General (Medical), Ministry of Health Malaysia, for
his untiring support to register the most number of delegates from Ministry of Health Malaysia, to the
ISQua conference. The President further expressed her deepest appreciation to Ybhg Dato’ Bahari for
his recommendations and success in getting the MSQH-MOH contract extended for another two years.

Ybhg Puan Sri Datuk Dr Suraiya expressed her satisfaction to witness a successful succession of
presidential and newly elected committee members portfolio. Ybhg Puan Sri further advised MSQH to
continue working with ISQua, particularly in the conference’s paper participation and accreditation
programmes. Lastly, the President thanked MSQH Secretariat and staffs and looked forward to the
members continuous support and participation in the next term.

The meeting adjourned at 04.15 pm.

…………………………………………. ….…………………………………………….

Rachel Yew Hooi Choo Puan Norhaizam Mohammad
Secretary President

Minutes of the 21st Annual General Meeting 2019 Page 21 of 21
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24
Malaysian Society for Quality in Health | Annual Report 2019

Committees’ Report 2019

EXECUTIVE SUMMARY

The Malaysian Society for Quality in Health 5. Partnership with the Malaysian Medical
(MSQH) continues to be a leader and a Association (MMA) to support and
credible organisation for quality improvement, implement the Titiwangsa declaration
minimises risks and provides consistency towards Universal Healthcare coverage
to all healthcare facilities and services with
the healthcare accreditation programmes. 6. The financial position of the Society
It has received an international recognition has been audited and conformed to
from the International Society for Quality in the Registrar of Societies Act 1966
Health Care (ISQua) for its organisational (amendments 1 January 2006). As at 31st
programme, standards development, and its December 2019, the Society registered
surveyor’s training programmes since 2008. a surplus of RM890,597, bring in total
Among the achievements for the year are as reserves of RM3,025,641. Milestone for
follows: MSQH where reserve is highest of more
1. There are now 187 hospitals (122 public than RM3m, the highest since MSQH was
registered.
and 65 private) surveyed for the hospital
accreditation programme since inception. 7. Sealed a Memorandum of Understanding
92% of public hospital beds and 75% of (MOU) between MSQH and Global
private hospital beds (who are APHM Healthcare Accreditation (GHA) to
members) have been surveyed. strengthen and develop co-operation
2. Successful implementation year to date in the field of medical travel healthcare
of 100 hospitals accredited under the services.
MSQH Hospital Accreditation Standards
5th Edition, 11 clinics under the Medical 8. Rebranded MSQH logo to enhance
Clinic Accreditation Standards, 34 identity and brand image to reflect a
haemodialysis centres under the Chronic progressive and dynamic Society.
Dialysis Accreditation Standards and
4 dental clinics under the Dental Clinic We would like to extend our appreciation to
Accreditation Standards. Associate Professor Dr M.A. Kadar Marikar for
Successful surveyor’s training programme his immense contribution as MSQH’s former
with 28 trainee surveyors successfully first Chief Executive Officer, to the MSQH
selected for phase 2 of the observational accreditation, quality improvement and
and tagging of hospital survey. patient safety programmes. Our heartfelt
Hospitals have rated 82% satisfaction thanks and congratulations to the committee
rate for the hospital accreditation survey. members, councillors, surveyors, employees
Medical clinic, chronic dialysis and dental and all members who continue to contribute
clinics have rated 100% satisfaction rate and support the Malaysian accreditation
for respective accreditation survey during programme and healthcare systems to
the year. deliver a safer care and improve the quality
3. Development of standards for 6th to patients, community and the healthcare
Hospital Standards, Nuclear Medicine providers.
Service, Aged Care, Linen and Laundry, Thank you.
Ambulatory, Pre-Hospital Care and MHTC
Centre of Service Excellence Guideline. Puan Norhaizam Bin Mohammad
Completed Standards for Central Sterile President
Service.
4. Extension of Contract Agreement on Professor Dato’ Dr Hj Abdul Rahim
Hospital Accreditation Programme Bin Abdullah
between MSQH and Ministry of Health Chief Executive Officer
Malaysia (MOH) valued at RM5.95m.
Strategic partner with MOH and in
collaboration with the Association of
Private of Hospitals Malaysia (APHM), in
organising Global Patient Safety Day
in September 2019 and QA Convention in
October 2019. MSQH acts as secretariat
for Patient for Patient Safety Malaysia
(PFPSM) with a patient chairing the
committee.

Malaysian Society for Quality in Health | Annual Report 2019 25

Committees’ Report 2019

Malaysian Society for Quality in Health | Annual Report 2019 26

Committees’ Report 2019

ABOUT MSQH

The Ministry of Health Malaysia has The Ministry of Health Malaysia (MOH),
been working on the idea of hospital duly recognised MSQH as the National
accreditationsinceMay1993.InNovember Accreditation Body for healthcare
1995, a workshop on accreditation was facilities and services in Malaysia on
held with participants from the Ministry 27th November 2006. Consequently,
of Health, the Association of Private in 19th November 2009, MSQH has
Hospitals of Malaysia and the Malaysian signed an MOU with the STANDARDS
Medical Association. The consensus MALAYSIA to recognise MSQH as an
agreement was as follows: accrediting body and standards writing
• An independent and non-profit organisation for healthcare facilities and
services in Malaysia. MSQH is a member
making organisation to administer of the Malaysia Healthcare Travel Council
the accreditation programme in the Advisory Committee.
country. MSQH has been awarded for the third
• The Accreditation Programme shall time, the ISQua Accreditation certification
be voluntary and independent of on Organisation and Surveyor’s Training
government agencies, organised Programme for a full 4-years period,
and administered by health care from August 2016 to July 2020 while the
professionals under the auspices of a MSQH Hospital Accreditation standards
society. 5th Edition is from June 2017 to June
These led to the formation of the 2021.
Malaysian Society for Quality in Health MSQH is privileged to have a surveyor
(MSQH) that was registered with the workforce which enables us to support
Registrar of Societies on 17 October 1997. and deliver a strong accreditation
The role of MSQH is to: programmes for the hospital, medical
• Develop and upgrade standards for clinics, chronic dialysis service and dental
healthcare facilities and services clinics. We currently have 140 surveyors
• Provide certification for healthcare who continue to work in full-time roles
facilities that complies to MSQH as health professionals in the public and
standards private sector.
• Conduct training workshops and There are fourteen (14) council members,
conference programme for healthcare appointed from reputable organisations
providers in the following areas: in the health industry, representatives
o Support accreditation programme from public and private healthcare
o Quality and patient safety professionals and healthcare institutions.
MSQH is governed by a Committee of MSQH continues to be a lead figure in
15 members including a Chairperson, the Malaysian accreditation system
which provides strategic leadership where it operates in a range of different
to the organisation and is responsible partnerships that are either mutually
for ensuring that it is accountable to supportive and/or jointly collaborative in
its members and the public for how it nature. On this important note, MSQH
discharged its functions and duties in is the lead quality and an international
accordance to the constitution. The accrediting organisation and driver of
Committee is supported by a number sustainable improvements in heathcare
of sub-committees and provide regular in Malaysia.
reporting and formal assurance at
Committee meetings.

Malaysian Society for Quality in Health | Annual Report 2019 27

Committees’ Report 2019

STRATEGIC GOALS
2016 – 2020

1 Advocate and Facilitate Continuous Improvement in Quality and
2 Safety for the Provision of Health Services, including standards
3 development, education, performance assessment and
accreditation

Develop and strengthen collaboration and partnership with
stakeholders and accreditation organisations

Undertake and promote research into quality and safety in
healthcare

4 Promote best practices amd dissemination of information in relation
to quality and safety in healthcare

5 Ensure the organisation’s financial sustainability, growth and
recognition

Malaysian Society for Quality in Health | Annual Report 2019 28

01 Advocate and Facilitate Continuous Improvement in Quality and
Safety for the Provision of Health Services, including standards
development, education, performance assessment and accreditation.

GOAL 1

Advocating the culture of continuous improvement in healthcare facilities by using the
MSQH standards as benchmark and use the self-assessment as a tool to facilitate the
process of accreditation. As the recognised national body for accrediting and developing
standards for healthcare services in the country, the MSQH seeks to continuously improve
and raise the bar of quality and safety to patient and achieve excellence in clinical
outcome by sustaining its international certification recognition by ISQua.

02 Develop and strengthen collaboration and partnership with
stakeholders and accreditation organisations

GOAL 2

Actively seek to develop and improve ties through the collaboration with its partners and
relevant stakeholders in pursuit of ensuring healthcare facilities meet the minimum
standards of practise. This may include engaging consumers and other healthcare and
industry experts to ensure our services remains as the leader of healthcare
advancement in quality and safety

03 Undertake and promote research into quality and safety in
healthcare

GOAL 3

rPacpehcaofarsriontnitnsegioseinnMraginiSnngbQehrHetoeodaabsdltmrhoarcafnaaxdmnrimgeeteoimsineobnrfeeoomMvrnsaaStaiQrinoneHndsoefahsaenttrahadcnelhtrdhehacosiargpedrhpaeseor. scirnRthtdeuquoncusfoittagiqrelniyustiyasefliartdoynmdaasncdtoahnnestaianfaecuctteciyvsr,eehtdooeitrnamgctaeieonenrisetasottuhiuolettnicnoegamvntedoer

04 Promote best practices and dissemination of information in
relation to quality and safety in healthcare

GOAL 4

Empower members and stakeholders to deliver quality and safe care to patients and
providers through the data provided by MSQH. Equitably, to actively share information
and opportunities among members to support the delivery of a safe and quality
healthcare to patients and target audience.

05 Ensure the organisation’s financial sustainability, growth and
recognition

GOAL 5

Provide an efficient and financially sustainable organisational-wide framework reinforced
with a high quality standards of excellence that facilitates the effectiveness and efficiency
of the operations and helps ensure reliability reporting as well as assists with compliance
with laws and regulations.

Malaysian Society for Quality in Health | Annual Report 2019 29

ADVISOR ADVISOR

YBhg. Tan Sri Dato’ Dr. YBhg. Tan Sri
Abu Bakar Suleiman Siti Sa’diah Sheikh Bakir
Independent Non-Executive Director,
President Emeritus and Chairman of KPJ Healthcare Berhad
International Medical University

MSQH COMMITTEE MEMBERS 2019 -2020

PRESIDENT DEPUTY PRESIDENT SECRETARY TREASURER

Puan Norhaizam Mohammad YBhg. Lt. Jen (R) Dato’ Dr. Ms. Rachel Yew Hooi Choo YBhg. Dato’ Mohamad Farid B. Salim
Vice President II, Abd Razak B. Md. Yusoff Chief Executive Officer, Senior General Manager,
Former Director General of Health Services, Pantai Hospital Cheras
Group Finance Services, Malaysian Armed Forces Business Operation Technology and
KPJ Healthcare Berhad Clinical Services,

CHIEF EXECUTIVE OFFICER VICE PRESIDENT KPJ Healthcare Berhad
(Representing MOH)
VICE PRESIDENT
(Representing APHM)

Assoc. Prof. Dr. M A Kadar Marikar YBhg. Prof. Dato’ Dr YBhg. Dato’ Dr Norhizan Ismail Ms. Erica Lum Sok Mui
Chief Executive Officer, MSQH Abdul Rahim Abdullah Director, Chief Executive Officer
October 2006 - June 2020 Chief Executive Officer, MSQH Pantai Hospital Kuala Lumpur
Medical Development Division,
VICE PRESIDENT July 2020 - Present Ministry of Health Malaysia (MOH) COMMITTEE
(Representing MMA) MEMBER
COMMITTEE COMMITTEE
MEMBER MEMBER

Dr Ganabaskaran Nadason En. Mohd Hareeff Bin Muhammed Dr Muhammad Nazri Bin Aziz Dr Hue Teck Lee
President, Chief Executive Officer, Pathologist in Charge, Board of Director & Consultant
Lablink (M) Sdn Bhd
Malaysian Medical Association Pantai Premier Pathology Sdn Bhd General Surgeon,
EX OFFICIO KPJ Klang Specialist Hospital
COMMITTEE COMMITTEE
MEMBER MEMBER EX OFFICIO

Dr Norazlina Bt Bachik Dr Shuba Srinivasan En. Shaharul Sadri Bin Alwi Mr. Manvir Jesudasan
Clinical Director, Head of Medical Affairs & Quality, Director General, Chairman,

KPJ Eye Specialist Sdn Bhd Pantai Operation Division STANDARDS MALAYSIA Patients for Patient Safety Malaysia
Parkway Pantai



Committees’ Report 2019

Goal 1 – Advocate and facilitate continuous improvement in quality
and safety for the provision of health services, including standards
development, education, performance assessment and accreditation

# Committee Meetings in 2019

Committee Members 2019/2020 (5 meetings)

Quorum Met (Committee Minimum of 8pax) # 83rd Special 84th 85th 86th
1 President & Chair person
15/02 08/03 28/06 06/09 22/11
Puan Norhaizam Mohammad
2 Deputy President 15 10 11 10 12

YBhg Lt Gen (R) Dato Dr Abd Razak Md Yusoff 5/5 √ √√√ √
3 Chief Executive Officer (Ex-Officio)
4/5 √ √-√ √
Associate Professor Dr M. A. Kadar Marikar
4 Secretary 5/5 √ √√√ √

Ms.Rachel Yew Hooi Choo 5/5 √ √√√ √
5 Treasurer 3/5 √ -√- √

YBhg Dato Mohd Farid SalimVice Presidents (3) 4/5 --- -
- √√ - √
6 Ministry of Health MalaysiaOrdinary (5) - --- -
(a) YBhg Dato’ Dr Bahari Dato Tok Muda Hj Awang Ngah √
(b) Dr Kogulan Padama Padamakavander (alternate)Ex Officio √√√ √
(c) Dr Paa Mohamed Nazir Abdul Rahman 5/5 √ --- -
(alternate) -
--- -
7 Association of Private Hospitals of Malaysia 2/5 --- √
(a) Ms. Erica Lam Sok Mui √ √√ √
(b) Mr. Tom Lim (alternate) -
√√√ √
8 Malaysian Medical Association 5/5 
(a) Dr Mohamed Namazie Ibrahim (retired 19/8/19) √√√ -
(b) Dr N.Ganabaskaran (effective 20/8/19) 5/5 
-  
9 Ordinary Member 4/5 
Dr Muhammad Nazri Abd Aziz √√ - -
4/5 
10 Ordinary Member --- 
Dr Norazlina Bachik 3/5  --- -
3/5 - - -
11 Ordinary Member
Dr Shuba Srinibasan - --- -

12 Ordinary Member -
Dr Hue Teck Lee
1/5 
13 Ordinary Member
Encik Mohd Hareeff Muhammed

14 STANDARDS MALAYSIA
(a) YBhg Datuk Fadilah Baharin
(b) Encik Shaharul Sadri Alwi (alternate)
(c) Encik Husalmizzar Hussain (alternate)

15 Patient Advocate
Mr Manvir Jesudasan

Malaysian Society for Quality in Health | Annual Report 2019 32

Committees’ Report 2019

KEY ACHIEVEMENTS

MSQH Accreditation Programme

MSQH is a recognised organisation and Hospitals surveyed for the year 2019
has earned a prestigious reputation as are reflected in Table (B). The MSQH
an independent, healthcare accreditation Hospital Accreditation Standards 5th
provider for developing a successful Edition was awarded a full four-year
moMdSeQl Hofisaaccrerceodgintaisteiodnorpgaronigsaratiomnmaneds hfaosr HISoQspuitaals ascucrrveedyeitdatfioorntheceyretiafirca2t0i1o9n afrreom
hoesaprinteadl, ma edpirceastligcioliunsic, recphurtoantioicn daiaslysains rJefulencete2d 0in17TtaoblJe u(nBe). 2T0he21M. ASQtoHtaHlonsupimtabl er
anidnddeepnentadel nctl,inic. healthcare accreditation Aocfcre4d9itathioonspSittanlsdarhdasve5thbeEednitionsurwvaesyed
adwuarridnegdtahefuyllefaourrw-yheailer I2SQounamaeccdriecdaitlactiloinnics,
provider for developing a successful model of c1e3rtifhicaaetiomnofdroiamlyJsuinsec2e0n1t7retos Jauned 2202d1.eAntal
tcoltianlicnsuwmebreer soufrv4e9yehdo.spitals have been
ThaeccreSdoitcaiteiotny pcrognrtainmumeess tfoor dheovsepiltoapl,
stamneddaicradl sclfinoirc,ncuhcrloenaicr mdiaeldysicisinaendsedrvenicteal, surveyed during the year while 2 on medical
agcelidnicc. are, linen and laundry services, cAlinictso,t1a3l haneummodbiealrysiosfcen8tr3e1s anpda2rtdiceinptaalnts
pre-hospital and ambulatory care. During carleincgcicirssetwdeeirteraedtsioufnrovretyrteahdie.nin5gths, Edition hospital
cMTsct wCCCoohieohrnoaeniSettnscaMssf(aiTStlenutrclhoMhhQsioueamnhiteeneyatrennorcrmdHebrrc,MHebvlnaccvcapeSetT2ipouuaoieiScySlMhcHalolClrcc0es2serrlaoeoQea(aealc,osapi0)tetMc1afueolifdHtMs1sa7aroieutnedirsotHodSp7iMny.rylratcEdtStHns.yyamiigenTserotaxidQioycnMiadtraiCrMcnecenlslasivonaaiHeonwlcdvh)ltpSrSciAerglnoyeaeigclsidactoQieQtctyrdst.lecHeanosiioplsnnnoh,leiHcHrM.laedpaocevumvEdArbaDeraineeeSiscasSocessxboliTptusrlseedettcchorvpteiadahrsalrnIrreiapcHiteeShneetavelfnv,ostgsaiolainltiddnegtlnn.OlicoorerescMhddagtiSegeatppoenidacerataoo,Slrdh1ottcvseaclwnsirCT7esihcmolceeIunigl-dtSre0aioeanhPcltaaecooshotbyOnnodlaf2syvrdcplnnePooltcastoeeroe5ra1dSrceaMprraehsblgCvaosgr7ariatltna,tetosrgaCaaiey0rainCsradnefrlnTnrnM2llaodautsago,amarddtC5obmnptSrslaulyaaateirewaeanimcnQiidvsrrnmrnnnorienedidiectititeoelsHadggnnneheoendsssirf,ll. 10 participants
dptf2Aotmscdotfsphrtorruvia8aaohhoauhorvatirerriiaorwealonnvrrteryvrepitleoviictngsaryenn.hamyienitldprtsggserhohtyant9iaisceehaicsrecsun,mso0nndeip5mtap1ndtsa%iarhtmh9cnah0oabthinaon0fadnaigelooenvisd%ptdElrnlrrse.spuyaacdotpitcsmredtihlTticdnftfraitilioeihdnesiiotmahc8loennr,tae,iinhein3cpdenitnttlicae1caaer,i.motinfshlinnnanaarmhup,esrttglgodosccesaadaec2sansicidlriTvtlclctfdtpirii8cioi4hictnleafcssetiiliirotoeiniilceffancpdadararpmipsliacgicccaictlaaantfetilaaavititawaaltnordcryaiiescntcccnottinlsiociicciccciidlorginnccir,ascrerrtfanieieyeeiis,lergpspctfededdceiscui,neaaashodiiialdttttrgitencnaaarnbfrnervoisdhaadtttattitsriiiecnmaoensoosrcibosniyonddnn4kict,fanooiiffnnooocrriagnecskrr
cardiology, ophthalmology and orthopaedics
surveys and trainings for two years in a row.
HosstapnidtaarldAs.ccreditation Programme

(A) Total Accreditation Trainings (5th Edition) - Summary: -

Year Public Private Total No. of Participants
Public/Private
2019 92 117 Workshops Onsite Webinar Total
2018 24 36 209
2017 42 51 60 226 505 100 831
93 164 1378
1214 - 2186
453
1643 90

Malaysian Society for Quality in Health | Annual Report 2019 33

Committees’ Report 2019

Malaysian Society for Quality in Health | Annual Report 2019 34

Committees’ Report 2019

(B) Accreditation Survey – 31st December 2019

Year Public Private Total Type

2019 (47) 26 18 44 Full

2 1 3 Focus

- 2 2 On-site Surprise

Surveillance

2018 (33) 20 11 31 Full
1 1 2 Focus-4th Edition

Jul-Dec 2017 10 15 25 Full

Total 59 48 107

(C) Number of Hospitals with Current Accreditation Status Total Govt Private Edition
35 18 17 4
No. Description - -

1 Number of hospitals having current status (4 years)

2 No of hospitals having current status (1 year) -

3 Number of hospitals having current status (4 years) 79 42 37 5

4 Number of hospitals having current status (1 year) 6 51

(D) Hospital Accreditation Survey Trend Analysis (Full and focus)



35

Malaysian Society for Quality in Health | Annual Report 2019

Committees’ Report 2019

(E) Hospital Accreditation Survey – All Edition’s Status

Description All Editions as at 31st December 2019

A Total Healthcare Facilities Private (APHM Members) Public
& Services (HFS) (All Beds)
No (%) Beds (%) No (%) Beds (%)
B Grand Total Surveyed 2019 2018 2019 2018
(B÷A) 2019 2018 2019 2018

C Target HFS to be Surveyed 1401 1382 18,0871 13,6532 1443 1443 40,7123 41,9953
[A–B]÷A
65 61 13,566 11,746 122 119 37,371 35,067
Legend / Sources (46%) (45%) (75%) (86%) (85%) (83%) (92%) (84%)

75 77 4,521 1,907 22 25 3,341 6,928
(54%) (55%) (25%) (14%) (15%) (17%) (8%) (16%)

1 APHM member hospitals as at 31st December 2019 (Source: APHM Website accessed 10/01/2020)
2 APHM member hospitals as at 30th June 2018 (Source: APHM Website accessed 29/10/2018)
3 Source: MOH Health Indicators 2017-page 125 (excluding Ministry of Defense’s hospitals)

Malaysian Society for Quality in Health | Annual Report 2019 36

Committees’ Report 2019

Medical Clinic Accreditation Programme

(A) Accreditation Training : -

Year Public Private Total

1 Organisation No.of
10
6 Participants
-
2011 1 5 2 50
2012 4 22
2013 1 14 78
2014 to 2018 -
2019 2 7 18
Total 8
--

7 10

30 156

(B) Accreditation Survey - by Year

Year Public Private Total

2011 1 1 2
2012 - - -
2013 - 3 3
2014 - 3 3
2015 1 3 4
2016 - 1 1
2017 - 3 3
2018 - 3 3
2019 1 1 2
Total 3 18 21

(C) Medical Clinic Accreditation Survey Trend Analysis

Malaysian Society for Quality in Health | Annual Report 2019 37

Committees’ Report 2019
Chronic Dialysis Accreditation Programme

(A) Accreditation Training: -

Year Public Private Total

2013 32 49 Organisations No.of Participants
2014 3 21
2015 29 81 170
2016 -- 24 46
2017 2 22 11 22
2018 -- --
2019 1 21 24 61
--
Total 40 122 22 28
162 327

(B) Accreditation Survey (Private) - by Year

Year 2013 2014 2015 2016 2017 2018 2019 Total
Number - 2 2 5 2 12 13 36

(C) Chronic Dialysis Accreditation Survey Trend Analysis

Malaysian Society for Quality in Health | Annual Report 2019 38

Committees’ Report 2019
Dental Clinic Accreditation Programme

(A) Accreditation Training: -

Year Public Private Total

Organisations No.of Participants

2017 3 13 16 22
2018 1 3 46
2019 - 3 34

(B) Accreditation Survey (Private) - by Year

Year Public Private Total

2018 - 2 2
2019 - 2 2

(C) Dental Clinics Accreditation Survey Trend Analysis



39
Malaysian Society for Quality in Health | Annual Report 2019

Committees’ Report 2019

Membership

22nd AGM 21st AGM 20th AGM 19th AGM 18th AGM
31/12/2019 31/12/2018 31/12/2017 31/12/2016 31/12/2015
Type of Membership
1,290 1,198 1,118 932 1,070
1. Ordinary 290 256 245 211 216
2. Corporate 39 33 26 13 40
3. Associate
4. Honorary Life 5 5 4 4 4
5. Life 104 97 81 78 73

TOTAL 1,728 1,589 1,474 1,238 1,403

During the year, our membership continue to grow from 1,589 to 1,728 (9%) compared to year 2018.
Membership is on the rise as the takeup for MSQH accreditation programmes continued to increase during
the year. Training and educational activities were organised throughout the year for members’ continued
professional development.





Malaysian Society for Quality in Health | Annual Report 2019 40

Committees’ Report 2019

Goal 2 – Develop and strengthen collaboration and partnership with
stakeholders and accreditation organisations

aTisctnhtohctrnrcacTenceaeaoonahrndrlndtMetleiganoseuCedbCoMnSagcoolaoioiQtSttidrmlcmfeilaaQayoHstdmttminHaetaoiroinnaaStMlibtldtetneiltwetSyaxerigeinpeQatnpihtcetccaeHctrhounrearoe’ntnesaicltgvvtlsaitniopaeniiitoCcdioennuoansmceEerntaPniedsitaarOlnisdlo.lanaltuynoianann.aendnKgaodendseevaiMnredtyntsnthrweae.tesdrottMlenwooaleTeaaorSyaohtkriMtidsmohQekvsiisnesneSaHeagwwtri,QlmoshiiptwneiHpehetaicxlhtaerei’ikotateslmneththncekiytveocuserheanebsnotyserto.naieglvditKgfdobiaileioeoemacaionswnycgm,tdpregoteejeouidflaedemrMadMiisnotmsaeS,erdnaSatvieQincojgnQfuentrtnHgieoorlHte’opmrisnaassrp’ossoontd.,ftmnivdhoippnicgdeuneTeootecbwiihnMsrnoloioteiigcinnStlnlfsidaQsaiiMotsenei,bHanaavdttploeiiahnvapSlruryeoreitsaasitsprbvaiitmnaaatlbctiih,etogoceteuwgeninneviisidtclatedehluiewsnocsPcienatdtftloinehatgfdrgdhenlnoapsinbobegtwarnauygefwnikiavemldtedahhatdehieineaitononrgieaComtlnaidtaolnEeantinsfatOrhlogdaesftcercaiavotneoromdesrf
stakeh olders nationally and internationally.

KEY ACHIEVEMENTS
Strategic Alliances and Partnership
MSQH places strong emphasis on being a pivotal part of the healthcare accreditation industry through its

MctthhoSpppiernnaraoQottarruhitgtnHnniegrmeeauMhprrmesstSlihmsatooQispetncHeopseat.sphasaptpenrasrrdtootabnarrvreleoeciissahdnrphssewgeoocimatefthnimvuppreteatahpctuairoeehcatgncaannlrtesireussdeireansiastdfdaeohstiteninyioopsrnabtfsiantstpeudyaptiasinonpcttengodirmenaoianntnaiandtgpncusodihoivarnupgowfsoatternhiaqtttriueshylaaapyarMtleiiaetondySnrcdatioQwmncogiHptoafhnrtnottitaehshvtsenieeentmaddauhtieimiooernnneuatts.ososlttpfeiMqhtcseuouctScantaaQbtiforoillHviiesrntmehycaaiomiatcmynnucctdiitncpnrueruaortheeodlreusdvgitnaieatatdocmanectpirrtioseesriootdnanavinntttiiadni.dotseiiMdnoynnagusSwtsQetitrmHhy
and ❖poCrtorlaleycetivdeapnaratntetressbtaettwioeennoMfScQoHn,foArPmHMit,yMinMtAhaendacMcOreHdtoitaprtoiomnoteprqougalritayminmheeaslt.hcare provided

• CPap❖❖raopolriEPblrvnetyexanictdpr-hhettereeenirveraedMtwleqrtmhSbwupicQetyiiaathsmHhrrhietSbtSeHefnetataoraaeicsnlniirntpnlidshtitdtitaehachbarsleaederAarsWdtcMnewcMsdorSfreeaMsalQddleeacairHtnyHavillseaitiMcitiaHoyaeilenStssothosiQPisanOarapHodMrtniggoot,aardapAalnatalmPistysdAhesmaHeoicrtaeiMMpvco5nrtiS,cethMHteIdhSEesMiOedatiilantAt1Mihot5cMniaS1oa8SnraneI9tdSla:aPP2nOM0yard1otsaOi14eirg5adnHMrst1a;8eftomdo9ricpPm:a2arl eot0Lieam15nb4ttooShrMtaaeEtfeoeqdrdtyyuiit;acaisoalianltyLpSraientb-arhoeneqrduaaaislttroithdercsya; ares
•

• E❖xpPeilrott mstuedmy boenr pinattiehnetsWfoor rpldatHienetasltahfeOtyrwgaithniPsattiieonnt HfoeraPltahticeantreSPafaettyienMtaflaoyrsPiaa(tPieFnPtSSMa) fienty;
• Piloctolslatbuodraytioonnwpitah thieenMtisnifsotrry pofaHteieanltht MsalfaeytsyiawanitdhthPeaWtioerlndtHfeoarltPh aOtrigeanntisSataiofne(tWyHMOa) lCaoyllsaibao(raPtFivPe SM)
in cCoellnatrbeso;ration with the Ministry of Health Malaysia and the World Health Organisation
(CmR❖❖WeoevlHCsRldaiteoeaiObcvnlwlao)idaearlbiCwnartoodgirtrnsalaelgataavewnabebdwblosistisptrthtrrtharoaaatMmMccnivtoHtHdsestTiaTofCoCnrCfrdoeootshnnrof eMtntahrtISneehStQdshQedH;eeupvaIaerSdcoIloncQemptrveeumredonaeilttaonaitottpiIioononmnnftaoCeepl frerCnonnMtogtarnrSeoatfemiQfoorefmCnHnSeaeceaselnr;vctsiCccrinereoceEneodxf2ficet0earS0lelt5eeinnoraccvnneeidcpGeBrsuMoiiEndgJexcrlIceinanetemels2lren,m0amnt0ecieoesd5n;iacGalalFuntoridadruvemelBlinMesJ,
• InteornnQautaiolitny aanl dFoSraufemty ionnHeQaulthaclaitrye sainncde S20a1f7e;ty in Healthcare since 2017;
•

• M❖eMmebmebresrhshipip aannddISISQQuausaursvueyrovreiynothreinIStQhueaIESxQteuranaEl xEtvearlunaatiloEnvAaclucraetdioitantiAonccCroeudnitcailt; ion Council;
• B❖oaBrodarMdeMmembeberrooff tthheeAAsisainaSnoScioetcyiefotryQfuoarlitQy uinaHlietaylthinCHareea; lth Care;
• BEW❖❖xMHpWBJeOMHraJTtOneamTdncedehIcmnSIhSiQncbQiaueculaaraCliOCnOorongrtnshgasunaeuilnstlLtaiiasnannignnttcCgiinneoCHtmHoeGmmeallaiottmhtlbetcihaaetrtclMeeaHeaeremneMdabalPeetnramhstdi;eCbnPeotarmSsta;imefenitsyt;sSioanfebtays; ed in USA;
•
•
• T❖ecEhxnpiceartlmCeomnsbuerltiannthtefLoarnIcnest tGitloubtael HoefaHltheaClotmhmSiessrivonicbeasseRdeisneUaSrAc;h (IHSR) of Republic of Korea
❖ Technical Consultant for Institute of Health Services Research (IHSR) of Republic of Korea

Malaysian Society for Quality in Health | Annual Report 2019 41

Committees’ Report 2019

1st WORLD PATIENT SAFETY DAY MALAYSIA 2019
THE EVERLY HOTEL PUTRAJAYA | 17TH SEPTEMBER 2019

Pledge on Speak up for Patient Safety
17th September 2019


Malaysian Society for Quality in Health | Annual Report 2019 42

Committees’ Report 2019




Signing of Memorandum of Understanding, MSQH and Global Healthcare Accreditation

Cape Town International Convention Centre, South Africa, 22nd October 2019

Malaysian Society for Quality in Health | Annual Report 2019 43

Committees’ Report 2019

Malaysian Society for Quality in Health | Annual Report 2019 44

Committees’ Report 2019

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Goal 3 – Undertake and promote research into quality and safety in
hKeEaYltAhCcHaIEreVEMENTS-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

KEY ACHIEVEMENTS

KEY ACHIEVEMENTS

QA Convention

Ministry of Health

Malaysia and

QMASQH Convention

Ministry of Health
M14a-l1a7ysOiactober and
M20S1Q9H

1B4u-k1i7t GOacmtobbaenrg
2R 0e1so9rt, Pahang

Bukit Gambang
Resort, Pahang



Malaysian Society for Quality in Health | Annual Report 2019 45

Committees’ Report 2019

Goal 4 – Promote best practices and dissemination of information in
relation to quality and safety in healthcare

KEY ACHIEVEMENTS
MKSEQYHACacHtIivEeVlyEpMaErtNicTipSated with partners, stakeholders and the consumers to promote and

acMtornSetdhQaestHeagafeaecnwtteivyraeairllnyepnphuaeebrsaltiicscltitaphonacdttaehrdheeewagailtetnhhndcpeaatrrrheatnelpeprMrosuvS,bisdQlteiacHrksaeaonhcnodcldtrhheeeerdsaiimltatanhptdocioratthanrenepccperoornoogsfvruqiamdumeaelrrmistsyteooasnnp.dtrohsmeaofiemtetypaionnrdhtcaeranelctahetceaoarfewqaaurneadnlietthsyes
MSQH accreditation programmes.

APHM 27th International

Conference and Exhibition

with the theme, “Corporate

and Clinical Governance:

Partnerships and

Participation” | Kuala Lumpur
Convention Centre | 29th to

31st July 2019

Right: YBhg Professor Dato’
Dr Ravindran Jegasothy

Below: Associate Professor
Dr M.A.Kadar Marikar with

YB Dato’ Seri Dr Haji
Dzulkefly Ahmad, Minister of
Health Malaysia.

Malaysian Society for Quality in Health | Annual Report 2019

46

Committees’ Report 2019

APHM 27th International Conference and Exhibition with the theme, “Corporate and Clinical
G overnancAeb: oPvaer:tnYeBrsh hgipTsananSdriP(aDrrt)icSipitai tSioan’d” i|aKhuSahlaeiLkuhmBpaukrirCdoenlivveenritniognthCeepnlterena| r2y9athdtdore3s1sst July 2019


TITIWANGSA DECLARATION 2019 – TOWARDS UNIVERSAL HEALTH COVERAGE
15TH JUNE 2019

Malaysian Society for Quality in Health | Annual Report 2019

47

Committees’ Report 2019

INTERNATIONAL STUDY VISIT, UNIVERSITAS AIR LANGGA SURABAYA, INDONESIA
9TH APRIL 2019



PENANG INTERNATIONAL HALAL CONFERENCE AND EXPO 2019
SPICE ARENA PENANG | 1-3 MARCH 2019



Opening ceremony by YAB Tuan Chow Kon Yeow, Chief Minister of Penang | 1st March 2019

Malaysian Society for Quality in Health | Annual Report 2019 48

Committees’ Report 2019

MSQH Exhibition Booth in collaboration with KPJ Penang Specialist Hospital
MSQPHenEaxnhgibIintitoenrnBaotiootnhailnHcaolallal bCoornafteiorennwceith&KEPxJpoPe2n0a1n9g| S1-p3ecMiaalricsht H2o0s1p9ital

Penang International Halal Conference & Expo 2019 | 1-3 March 2019


Res ource Centre Materials

nTfTproeheehTprrsrweeeehoidsoreuRRoidieornuecRedt1r-esaecss1hoetsiomsluooJsutmrauaucJrotranseeaccntureneeeiCaaurtrriCaelChayserneleeysststnoenoitsrntroe3teiucnreo13eprcsfro1ceottsfMehDotrteMhDtfSemelcSefQaMoelacQsaHmerSttsHmemttbQhhmrebaheHireeasaeer2setlprihs20nterie01angecs19rg’ocsisni9.’orosdr.rrceddreeeepedcp1odtosoarhtrtar.etdg.JgKreloaKraidonwinsnwdttuadhltyhlmayogrroerferyeffoaeefatepwrtoprpitnpottr3ohorgTox1T’axsosiamibtmfbrlaeleDaaetept1epe1loylcbpybreer1et1lmoo2l.o2xw%w%bKimfeifoinnoirnardr2dttdtleeeye0errtlmtamry1aei9silsls1fs.2oeooofr%fnnttththtoihehneeeTnntrareeeeebwpwrplomoeirirnntts1--ffhhoobooorrfeuutthhssltoeeeehwe

T(T(aaAAT(ssaBBAsaaLBLtEtaLE3tE1313111-s1ts-S-sDttuSSDeDmuuceemmemccmemaemmbramyaebryroberyr2foe0R2fro10Ref291seR)09os)eo1u9surcor)ecueCrcCeeenntCrtereeMnMtarateeterMiraialasltsIenInrviveaenlnstotIornryvyentory

CODE CATEGORIES QUANTITY
CODE CATEGORIES QUANTITY

B BOOKS 31/12/2019 31/12/2018
BBL BBOUOLKLSETIN / MAGAZINES / PERIODICALS 31/12/2019 31/12/2018
BLD/C BCUALTLAELTOING/UMEASGAANZDINDEIRSE/CPTEORRIOIEDSICALS
D/CC/S CCAOTANLFOEGRUEENSCEAN/ DSEDMIRINEACRTOMRATIEESRIALS 109 105
C/S CONFERENCE / SEMINAR MATERIALS 160190 150253
QUALITY MANUALS / GUIDELINES 641708 542731
QM/G QJUOAULRITNYAMLSANUALS / GUIDELINES 427189 427111
QJM/G JORUEPRONRATLSS 221295 211
JR RSETPAONRDTASRDS 232250 213
RS SMTAENDDIAARDS 312508 231035
S L/P MEDIA 11548 310158
L/P TOTAL 11641 11138
21,62194 11535
TOTAL 2,294 21,15154
2,114

Malaysian Society for Quality in Health | Annual Report 2019 49

Committees’ Report 2019

Website Report

The number of visits, hits and pages view for year 2019 is presented in the table below:

Month Visit Hits Pages Views
Jan 23,467 950,246 218,713
Feb 16,709 450,976 85,150
Mar 18,331 779,804 199,664
Apr 19,713 820,156 201,923
May 19,876 719,506 182,955
Jun 1,984 59,510 8,602
Jul 20,372 851,241 231,914
Aug 2,664 64,786 101,715
Sep 1,778 46,856 6,753
Oct 13,019 387,539 13,019
Nov 4,672 118,606 21,230
Dec 7,045 101,755 22,964

Total 149,630 5,350,981 1,294,602

Malaysian Society for Quality in Health | Annual Report 2019 50