MOPFILE SKM FB024

REKOD PENILAIAN

SIJIL KEMAHIR

NAMA CALON : SOFI NADIRAH BINTI JAMAL HUSAIRI
NAMA NOSS : PENYELIAAN PENGURUSAN PEJABAT
KOD NOSS : FB-024-3:2012
TEMPOH LATIHAN : 2 TAHUN
PERINGATAN :
1. Rekod ini hendaklah disimpan di dalam Rekod Bukti Pencapaian (Portfolio) dan PERLU ada dida
2. Pegawai Penilai (PP) dan Pegawai Pengesah Dalaman (PPD) perlu menandatangani hanya sete
3. Bukti-bukti penilaian mesti disimpan dalam Portfolio calon. PPD perlu menyemak bukti-bukti t
4. PPL perlu mengesahkan setiap helaian RPK.
5. Bulatkan kaedah penilaian yang digunakan bagi menilai calon (kerja kursus).
A= Ujian Kemahiran; B=Projek/Tugas Khas; C=Ujian Lisan; D=Ujian Teori; E=Lain-lain

DILANTIK SEBAGAI Pegawai Pengesah Dalaman (PPD) Pegawai Peni
ROHAIDA BINTI OSMAN ( 710420025332 ) SITI NUR SHUHADA BINTI TAR
NAMA :

T/TANGAN :

KOD CU : 02 WORK ACTIVITIES A WA 1 E WORK ACTIVITIES
TEMPAT PENILAIAN B CD TEMPAT PENILAIAN
TAJUK CU: TARIKH PENILAIAN TARIKH PENILAIAN
MEETING T/TGN PP BENGKEL MK 7 T/TGN PP
ARRANGEMENT
SUPERVISION T/TGN PPD T/TGN PPD

KUMULATIF (RPK) : KOLEJ VOKASIONAL SUNGAI PETANI 2
: K05065
RAN MALAYSIA

NAMA PUSAT BERTAULIAH
KOD PUSAT BERTAULIAH

alam pegangan calon.
elah calon lulus penilaian.
tersebut bagi tujuan pengesahan dalaman.

ilai (PP) Pegawai Penilai (PP) Pegawai Penilai (PP)
RMAZI (820918025302)

A WA 2 E
N B CD

BENGKEL MK 7

Calon ini disahkan telah melengkapkan latihan dan lulus penilaian.

Dengan ini saya telah menyemak dan mengesahkan calon ini layak dipersijilkan mengikut syarat
yang ditetapkan oleh KPPK.

KOD CU YANG DISEMAK : 02

NAMA, NO I/C & TANDATANGAN PPL

REKOD PENILAIAN

SIJIL KEMAHIR

NAMA CALON : SOFI NADIRAH BINTI JAMAL HUSAIRI
NAMA NOSS : PENYELIAAN PENGURUSAN PEJABAT
KOD NOSS : FB-024-3:2012
TEMPOH LATIHAN : 2 TAHUN
PERINGATAN :
1. Rekod ini hendaklah disimpan di dalam Rekod Bukti Pencapaian (Portfolio) dan PERLU ada dida
2. Pegawai Penilai (PP) dan Pegawai Pengesah Dalaman (PPD) perlu menandatangani hanya sete
3. Bukti-bukti penilaian mesti disimpan dalam Portfolio calon. PPD perlu menyemak bukti-bukti t
4. PPL perlu mengesahkan setiap helaian RPK.
5. Bulatkan kaedah penilaian yang digunakan bagi menilai calon (kerja kursus).
A= Ujian Kemahiran; B=Projek/Tugas Khas; C=Ujian Lisan; D=Ujian Teori; E=Lain-lain

DILANTIK SEBAGAI Pegawai Pengesah Dalaman (PPD) Pegawai Peni
ROHAIDA BINTI OSMAN ( 710420025332 ) SITI NUR SHUHADA BINTI TAR
NAMA :

T/TANGAN :

KOD CU : 03 WORK ACTIVITIES A WA 1 E WORK ACTIVITIES
TEMPAT PENILAIAN B CD TEMPAT PENILAIAN
TAJUK CU: TARIKH PENILAIAN TARIKH PENILAIAN
PROCUREMENT T/TGN PP BENGKEL MK 7 T/TGN PP
ADMINISTRATION
T/TGN PPD T/TGN PPD

WORK ACTIVITIES A WA 4 E
TEMPAT PENILAIAN B CD
TARIKH PENILAIAN
T/TGN PP BENGKEL MK 7

T/TGN PPD

KUMULATIF (RPK) : KOLEJ VOKASIONAL SUNGAI PETANI 2
: K05065
RAN MALAYSIA

NAMA PUSAT BERTAULIAH
KOD PUSAT BERTAULIAH

alam pegangan calon.
elah calon lulus penilaian.
tersebut bagi tujuan pengesahan dalaman.

ilai (PP) Pegawai Penilai (PP) Pegawai Penilai (PP)
RMAZI (820918025302)

A WA 2 E WORK ACTIVITIES WA 3
N B CD TEMPAT PENILAIAN AB CDE
TARIKH PENILAIAN
BENGKEL MK 7 T/TGN PP BENGKEL MK 7

T/TGN PPD

Calon ini disahkan telah melengkapkan latihan dan lulus penilaian.

Dengan ini saya telah menyemak dan mengesahkan calon ini layak dipersijilkan mengikut syarat
yang ditetapkan oleh KPPK.

KOD CU YANG DISEMAK : 03

NAMA, NO I/C & TANDATANGAN PPL

REKOD PENILAIAN

SIJIL KEMAHIR

NAMA CALON : SOFI NADIRAH BINTI JAMAL HUSAIRI
NAMA NOSS : PENYELIAAN PENGURUSAN PEJABAT
KOD NOSS : FB-024-3:2012
TEMPOH LATIHAN : 2 TAHUN
PERINGATAN :
1. Rekod ini hendaklah disimpan di dalam Rekod Bukti Pencapaian (Portfolio) dan PERLU ada dida
2. Pegawai Penilai (PP) dan Pegawai Pengesah Dalaman (PPD) perlu menandatangani hanya sete
3. Bukti-bukti penilaian mesti disimpan dalam Portfolio calon. PPD perlu menyemak bukti-bukti t
4. PPL perlu mengesahkan setiap helaian RPK.
5. Bulatkan kaedah penilaian yang digunakan bagi menilai calon (kerja kursus).
A= Ujian Kemahiran; B=Projek/Tugas Khas; C=Ujian Lisan; D=Ujian Teori; E=Lain-lain

DILANTIK SEBAGAI Pegawai Pengesah Dalaman (PPD) Pegawai Peni
ROHAIDA BINTI OSMAN ( 710420025332 ) SITI NUR SHUHADA BINTI TAR
NAMA :

T/TANGAN :

KOD CU : 04 WORK ACTIVITIES A WA 1 E WORK ACTIVITIES
TEMPAT PENILAIAN B CD TEMPAT PENILAIAN
TAJUK CU: TARIKH PENILAIAN TARIKH PENILAIAN
STAFF T/TGN PP BENGKEL MK 7 T/TGN PP
ADMINISTRATION
T/TGN PPD T/TGN PPD

WORK ACTIVITIES A WA 4 E WORK ACTIVITIES
TEMPAT PENILAIAN B CD TEMPAT PENILAIAN
TARIKH PENILAIAN TARIKH PENILAIAN
T/TGN PP BENGKEL MK 7 T/TGN PP

T/TGN PPD T/TGN PPD

KUMULATIF (RPK) : KOLEJ VOKASIONAL SUNGAI PETANI 2
: K05065
RAN MALAYSIA

NAMA PUSAT BERTAULIAH
KOD PUSAT BERTAULIAH

alam pegangan calon.
elah calon lulus penilaian.
tersebut bagi tujuan pengesahan dalaman.

ilai (PP) Pegawai Penilai (PP) Pegawai Penilai (PP)
RMAZI (820918025302)

A WA 2 E WORK ACTIVITIES WA 3
N B CD TEMPAT PENILAIAN AB CDE
TARIKH PENILAIAN
BENGKEL MK 7 T/TGN PP BENGKEL MK 7

T/TGN PPD

A WA 5 E
N B CD

BENGKEL MK 7

Calon ini disahkan telah melengkapkan latihan dan lulus penilaian.

Dengan ini saya telah menyemak dan mengesahkan calon ini layak dipersijilkan mengikut syarat
yang ditetapkan oleh KPPK.

KOD CU YANG DISEMAK : 04

NAMA, NO I/C & TANDATANGAN PPL

REKOD PENILAIAN

SIJIL KEMAHIR

NAMA CALON : SOFI NADIRAH BINTI JAMAL HUSAIRI
NAMA NOSS : PENYELIAAN PENGURUSAN PEJABAT
KOD NOSS : FB-024-3:2012
TEMPOH LATIHAN : 2 TAHUN
PERINGATAN :
1. Rekod ini hendaklah disimpan di dalam Rekod Bukti Pencapaian (Portfolio) dan PERLU ada dida
2. Pegawai Penilai (PP) dan Pegawai Pengesah Dalaman (PPD) perlu menandatangani hanya sete
3. Bukti-bukti penilaian mesti disimpan dalam Portfolio calon. PPD perlu menyemak bukti-bukti t
4. PPL perlu mengesahkan setiap helaian RPK.
5. Bulatkan kaedah penilaian yang digunakan bagi menilai calon (kerja kursus).
A= Ujian Kemahiran; B=Projek/Tugas Khas; C=Ujian Lisan; D=Ujian Teori; E=Lain-lain

DILANTIK SEBAGAI Pegawai Pengesah Dalaman (PPD) Pegawai Peni
ROHAIDA BINTI OSMAN ( 710420025332 ) SITI NUR SHUHADA BINTI TAR
NAMA :

T/TANGAN :

KOD CU : 05 WORK ACTIVITIES A WA 1 E WORK ACTIVITIES
TEMPAT PENILAIAN B CD TEMPAT PENILAIAN
TAJUK CU: TARIKH PENILAIAN TARIKH PENILAIAN
CUSTOMER LIAISON T/TGN PP BENGKEL MK 7 T/TGN PP

T/TGN PPD T/TGN PPD

KUMULATIF (RPK) : KOLEJ VOKASIONAL SUNGAI PETANI 2
: K05065
RAN MALAYSIA

NAMA PUSAT BERTAULIAH
KOD PUSAT BERTAULIAH

alam pegangan calon.
elah calon lulus penilaian.
tersebut bagi tujuan pengesahan dalaman.

ilai (PP) Pegawai Penilai (PP) Pegawai Penilai (PP)
RMAZI (820918025302)

A WA 2 E WORK ACTIVITIES WA 3
N B CD TEMPAT PENILAIAN AB CDE
TARIKH PENILAIAN
BENGKEL MK 7 T/TGN PP BENGKEL MK 7

T/TGN PPD

Calon ini disahkan telah melengkapkan latihan dan lulus penilaian.

Dengan ini saya telah menyemak dan mengesahkan calon ini layak dipersijilkan mengikut syarat
yang ditetapkan oleh KPPK.

KOD CU YANG DISEMAK : 05

NAMA, NO I/C & TANDATANGAN PPL

REKOD PENILAIAN

SIJIL KEMAHIR

NAMA CALON : SOFI NADIRAH BINTI JAMAL HUSAIRI
NAMA NOSS : PENYELIAAN PENGURUSAN PEJABAT
KOD NOSS : FB-024-3:2012
TEMPOH LATIHAN : 2 TAHUN
PERINGATAN :
1. Rekod ini hendaklah disimpan di dalam Rekod Bukti Pencapaian (Portfolio) dan PERLU ada dida
2. Pegawai Penilai (PP) dan Pegawai Pengesah Dalaman (PPD) perlu menandatangani hanya sete
3. Bukti-bukti penilaian mesti disimpan dalam Portfolio calon. PPD perlu menyemak bukti-bukti t
4. PPL perlu mengesahkan setiap helaian RPK.
5. Bulatkan kaedah penilaian yang digunakan bagi menilai calon (kerja kursus).
A= Ujian Kemahiran; B=Projek/Tugas Khas; C=Ujian Lisan; D=Ujian Teori; E=Lain-lain

DILANTIK SEBAGAI Pegawai Pengesah Dalaman (PPD) Pegawai Peni
ROHAIDA BINTI OSMAN ( 710420025332 ) SITI NUR SHUHADA BINTI TAR
NAMA :

T/TANGAN :

KOD CU : 06 WORK ACTIVITIES A WA 1 E WORK ACTIVITIES
TEMPAT PENILAIAN B CD TEMPAT PENILAIAN
TAJUK CU: TARIKH PENILAIAN TARIKH PENILAIAN
OFFICE SAFETY & T/TGN PP BENGKEL MK 7 T/TGN PP
SECURITY
ADMINISTRATION T/TGN PPD

T/TGN PPD

KUMULATIF (RPK) : KOLEJ VOKASIONAL SUNGAI PETANI 2
: K05065
RAN MALAYSIA

NAMA PUSAT BERTAULIAH
KOD PUSAT BERTAULIAH

alam pegangan calon.
elah calon lulus penilaian.
tersebut bagi tujuan pengesahan dalaman.

ilai (PP) Pegawai Penilai (PP) Pegawai Penilai (PP)
RMAZI (820918025302)

A WA 2 E WORK ACTIVITIES WA 3
N B CD TEMPAT PENILAIAN AB CDE
TARIKH PENILAIAN
BENGKEL MK 7 T/TGN PP BENGKEL MK 7

T/TGN PPD

Calon ini disahkan telah melengkapkan latihan dan lulus penilaian.

Dengan ini saya telah menyemak dan mengesahkan calon ini layak dipersijilkan mengikut syarat
yang ditetapkan oleh KPPK.

KOD CU YANG DISEMAK : 06

NAMA, NO I/C & TANDATANGAN PPL

REKOD PENILAIAN

SIJIL KEMAHIR

NAMA CALON : SOFI NADIRAH BINTI JAMAL HUSAIRI
NAMA NOSS : PENYELIAAN PENGURUSAN PEJABAT
KOD NOSS : FB-024-3:2012
TEMPOH LATIHAN : 2 TAHUN
PERINGATAN :
1. Rekod ini hendaklah disimpan di dalam Rekod Bukti Pencapaian (Portfolio) dan PERLU ada dida
2. Pegawai Penilai (PP) dan Pegawai Pengesah Dalaman (PPD) perlu menandatangani hanya sete
3. Bukti-bukti penilaian mesti disimpan dalam Portfolio calon. PPD perlu menyemak bukti-bukti t
4. PPL perlu mengesahkan setiap helaian RPK.
5. Bulatkan kaedah penilaian yang digunakan bagi menilai calon (kerja kursus).
A= Ujian Kemahiran; B=Projek/Tugas Khas; C=Ujian Lisan; D=Ujian Teori; E=Lain-lain

DILANTIK SEBAGAI Pegawai Pengesah Dalaman (PPD) Pegawai Peni
ROHAIDA BINTI OSMAN ( 710420025332 ) SITI NUR SHUHADA BINTI TAR
NAMA :

T/TANGAN :

KOD CU : 07 WORK ACTIVITIES A WA 1 E WORK ACTIVITIES
TEMPAT PENILAIAN B CD TEMPAT PENILAIAN
TAJUK CU: TARIKH PENILAIAN TARIKH PENILAIAN
EVENT T/TGN PP BENGKEL MK 7 T/TGN PP
ARRANGEMENT
ASSISTANT T/TGN PPD

T/TGN PPD

KUMULATIF (RPK) : KOLEJ VOKASIONAL SUNGAI PETANI 2
: K05065
RAN MALAYSIA

NAMA PUSAT BERTAULIAH
KOD PUSAT BERTAULIAH

alam pegangan calon.
elah calon lulus penilaian.
tersebut bagi tujuan pengesahan dalaman.

ilai (PP) Pegawai Penilai (PP) Pegawai Penilai (PP)
RMAZI (820918025302)

A WA 2 E WORK ACTIVITIES WA 3
N B CD TEMPAT PENILAIAN AB CDE
TARIKH PENILAIAN
BENGKEL MK 7 T/TGN PP BENGKEL MK 7

T/TGN PPD

Calon ini disahkan telah melengkapkan latihan dan lulus penilaian.

Dengan ini saya telah menyemak dan mengesahkan calon ini layak dipersijilkan mengikut syarat
yang ditetapkan oleh KPPK.

KOD CU YANG DISEMAK : 07

NAMA, NO I/C & TANDATANGAN PPL

JPK/CA/PP

BORANG PENILAIAN PRESTASI NCS- CORE ABILITIES

(Borang ini perlu diisi oleh PP pada setiap kali menjalankan Penilaian Prestasi)

CORE ABILITY – TAHAP 3

Nama Calon: ______________________________________________________________
No Kad Pengenalan: ________________________________________________________
Nama Pusat Bertauliah: KOLEJ VOKASIONAL SUNGAI PETANI 2
Kod Pusat Bertauliah: K 05065
Kod CU/ WA yang dinilai : L3 : CU01 / CU02 / CU03 / CU04 / CU05 / CU06 / CU07
Nota: PP perlu menanda ( ) pada Abilities berkaitan yang dinilai di ruangan skala yang disediakan berpandukan
kepada Skala Tahap Pencapaian.

ITEM ABILITIES 1 2 3 4 5 REMARK

CA01 EFFECTIVE COMMUNICATION

1.1 Demonstrate communication practice

1.2 Apply basic negotiation skills

CA02 INFORMATION TECHNOLOGY AWARENESS

2.1 Demonstrate technology update awareness
2.2
CA03 Demonstrate Information technology regulatory
awareness

LEADERSHIP SKILL

3.1 Demonstrate counselling abilities

3.2 Demonstrate responsibility

3.3 Demonstrate authority ability

3.4 Demonstrate team work abilities

3.5 Demonstrate emotional intelligence

3.6 Monitor work performance delivery

ITEM ABILITIES 12345 REMARK

CA04 WORK PLACE ETHICS

4.1 Apply cultural requirement to the work place

4.2 Handle situations that require attention

CA05 ADMINISTRATIVE SKILL

5.1 Work asset usage awareness

5.2 Negotiate acceptance and delivery of products
and/or service

5.3 Implement work force resources practices

CA06 HEALTH, SAFETY AND ENVIRONMENTAL IMPLEMENTATION CONSCIOUSNESS

6.1 Execute health consciousness

6.2 Execute safety consciousness

6.3 Execute environment compliance

Skala – Tahap Pencapaian

12345

Sangat Lemah Lemah Sederhana Baik Sangat Baik

Langsung tidak mencapai Tidak mencapai kriteria Mencapai kriteria yang Mencapai kriteria dalam Mencapai kriteria dengan
minima banyak keadaan cemerlang
kriteria yg ditetapkan

Memahami bahasa dan Mengaplikasi bahasa Merumus dan Merumus dan Merumus, menghurai
hubungkait dengan dalam membuat ulasan menghurai bahasa menghurai bahasa dan menganalisa
tempat kerja ditempat kerja secara ringkas ditempat secara terperinci bahasa ditempat kerja
kerja ditempat kerja

Mengetahui keperluan Memahami keperluan Melibatkan diri dalam Mengurus sebuah Mengurus dengan
asas pekerjaan. asas pekerjaan. keperluan pekerjaan keperluan asas sempurna sebuah
pekerjaan. keperluan asas pekerjaan

Mengetahui nilai intergriti Menerap nilai intergriti Mengamal nilai intergriti Mengamal dan Membudaya,
ditempat kerja menyanjungi nilai mempertahan dan
ditempat kerja. ditempat kerja. intergriti ditempat kerja menyanjung nilai
intergriti ditempat kerja.

Tarikh Nama PP: SITI NUR SHUHADA BINTI TARMAZI T/tangan PP:
Penilaian : LULUS/GAGAL

KEPUTUSAN

JABATAN PEMBANGUNAN KEMAHIRAN
KEMENTERIAN SUMBER MANUSIA, MALAYSIA

REKOD PENILAIAN
KUMULATIF -NCS-

CORE ABILITIES
Z-009-1/2/3

RUJUK FAIL
CORE ABILITIES
Z-009-1/2/3 : 2015

KRITERIA
PENILAIAN

KA & PA

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENGURUSAN PEJABAT
KOD PROGRAM FB-024-2:2012-C01
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
INCOMING
COMMUNICATION 6 hours

1. Identify i. Types of business
Incoming
Communications communication
Requirement
ii. Types of tools for

business
communication
 Telephone

 Facsimile
 Email
 Potages

iii. Usage of business

communication
directory:-
 Yellow pages

 Search engine

iv. Types of online

communication:-
 Instant messaging

 Voice Over Internet
Protocol (VoIP)

v. Types of postage;

 Parcel

 Document
 Mail
 Electronic mail

(email)

i. Determine list of

incoming
communication

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)

KSKV KOD PROGRAM BPP 1014

PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
OFFICE 6 hours
COMMUNICATION
1/7
1. Identify incoming 1.1 Types of business
communications communication
requirement
1.2 Types of tools for
business
communication

 Telephone
 Facsimile
 Email
 Postage
1.3 Usage of business

communication
directory:-
 Yellow pages
 Search engine
1.4 Types of online

communication:-
 Instant messaging
 Voice Over Internet

Protocol (VoIP)
1.5 Types of postage;
 Parcel
 Document
 Mail
 Electronic mail

(email)

1.1 Determine list of
incoming
communication

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
procedures
12 hours
ii. List office equipment

used for incoming

communication

iii. Determine office

equipment operation

2. Process Incoming i. Incoming telephone
Communication etiquette and
procedures
10 hours
ii. Facsimile machine 20 hours
usage procedures

iii. Incoming electronic mailing
systems (e-Mail)
and procedures.

iv. Incoming business
correspondence log
book

v. Office mail handling
procedures

vi. Procedures for
distribution of business
correspondence

i. Determine types of
inventory checklist

ii. Obtain and interpret

incoming
communication
recording and

distribution

procedures
iii. Answer telephone

calls in compliance
with procedures.
iv. Record telephone
messages/incoming
fax/incoming mails.
v. Acknowledge received
incoming
fax/correspondence
/email.
vi. Differentiate and
prioritise incoming
mail.
vii. Distribute
mail/incoming fax
according to the
recipient.
viii. Forward emails/

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
procedures
1.2 List of office 18 hours

equipment used for
incoming
communication
1.3 Determine office
equipment operation

3. Process incoming 3.1 Incoming telephone
communication etiquette and procedures

3.2 Facsimile machine 3.1 Obtain and interpret 12 hours
usage incoming 40 hours
procedures communication
recording and
3.3 Incoming electronic distribution
mailing procedures
systems (e-mail) and
procedures. 3.2 Answer telephone
calls in compliance
3.4 Incoming business with procedures.
correspondence log
book 3.3 Record telephone
messages/incoming
3.5 Office mail handling fax/incoming mails.
procedures
3.4 Acknowledge
3.6 Procedures for received incoming
distribution fax/correspondence
of business /email.
correspondence
3.5 Differentiate and
prioritize incoming
mail.

3.6 Distribute
mail/incoming fax
according to the
recipient.

3.7 Forward emails/
incoming mails

2/7

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration

incoming mails
according to the
addressee/department

3. Record Incoming i. Procedure to record 2 hours
Communication incoming communication 4 hours
ii. Business correspondence log
book

i. Determine
procedure to record
incoming
communication

ii. Update incoming
communication record
on business
correspondence log
book

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

according to the
addressee/department.
3.8 Incoming messages
Identified and

recorded

5.1 Record incoming 5.1 Procedure to record 4 hours
communication incoming communication

5.2 Business 5.1 Determine procedure to
correspondence record incoming
communication
log book
5.2 Update incoming
communication record 30 hours
on business
correspondence log
book

3/7

CORE ABILITY LEVEL 1

ABILITY UNIT TITLE CORE ABILITY (CoCA) TRAINING HOURS ABI
ABILITY NO. 10
Z-0091:2015CA01 Z-
BASIC WORKING 1. Apply working language appropriately (English/ 15 BA
COMMUNICATION national language etc CO
2.Apply oral communication and speak reasonable
Z-
3. Understand reading material. PERS

Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-

HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 HEAL
ENVIRONMENTAL 3. Adhere to environmental awareness activity EN
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2 CORE ABILITY (CoCA) TRAINING ABI
ABILITY UNIT TITLE ABILITY NO. HOURS
10 Z-
Z-0092:2015CA01 1. Apply two way communication CO
COMMUNICATION 11
2.Disseminate information electronically A
APPLICATION 3. Disseminate information manually
4. Apply information confidentiality Z-
Z-0092:2015CA02 1. Demonstrate responsibility at work place IN
INTERPERSONAL 2. Apply teamwork cooperation concept
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness

Z-0092:2015CA03 WORK 1. Apply practice work culture Z-009
PLACE CULTURE 2. Respond appropriately to unusual situations 9 PL
BEHAVIOUR 3. Demonstrate initiative and flexibility

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

BILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

BILITY UNIT TITLE CORE ABILITY TRAINING HOURS
ABILITY NO. 10

-0092:2015CA01 1. Apply two way communication 11
OMMUNICATION 9
APPLICATION 2.Disseminate information electronically
3. Disseminate information manually 10
-0092:2015CA02 4. Apply information confidentiality 14 40
NTERPERSONAL 1. Demonstrate responsibility at work place 25 80
2. Apply teamwork cooperation concept
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness

92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE 2. Respond appropriately to unusual situations
3. Demonstrate initiative and flexibility
BEHAVIOUR

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

4/7

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENTADBIRAN PEJABAT
KOD PROGRAM FB-024-2:2012-C01
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
INCOMING 10 hours
COMMUNICATION
20 hours
2. Process Incoming i. Incoming telephone
Communication etiquette and
procedures

ii. Facsimile machine
usage procedures

iii. Incoming electronic mailing
systems (e-Mail)
and procedures.

iv. Incoming business
correspondence log
book

v. Office mail handling
procedures

vi. Procedures for
distribution of business
correspondence

i. Determine types of
inventory checklist

ii. Obtain and interpret

incoming
communication
recording and

distribution

procedures
iii. Answer telephone

calls in compliance
with procedures.
iv. Record telephone
messages/incoming
fax/incoming mails.

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)

KSKV KOD PROGRAM BPP 1033

PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

COMPUTER
PRACTICE

1.1 Typing Duties 1.1 Key Boarding 2 hours

1.1 Develop keyboard skills 12 hours
1.2 Check accuracy

1.3 Develop speed

5/7

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
v. Acknowledge received
incoming 3 hours
fax/correspondence 4 hours
/email.

vi. Differentiate and
prioritise incoming
mail.

vii. Distribute
mail/incoming fax
according to the
recipient.

viii. Forward emails/
incoming mails
according to the

addressee/department

3. Record Incoming i. Procedure to record
Communication incoming communication
ii. Business correspondence log
book

i. Determine
procedure to record
incoming
communication

ii. Update incoming
communication record
on business
correspondence log
book

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

1. Typing Duties 1.1 Key Boarding 4 hours
24 hours
1.1 Develop keyboard skills
1.2 Check accuracy
1.3 Develop speed

6/7

CORE ABILITY LEVEL 1

ABILITY UNIT TITLE CORE ABILITY (CoCA) TRAINING HOURS ABI
ABILITY NO. 10
Z-0091:2015CA01 Z-
BASIC WORKING 1. Apply working language appropriately (English/ 15 BA
COMMUNICATION national language etc CO
2.Apply oral communication and speak reasonable
Z-
3. Understand reading material. PERS

Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-

HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 HEAL
ENVIRONMENTAL 3. Adhere to environmental awareness activity EN
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING ABI
HOURS
Z-0092:2015CA01 1. Apply two way communication 10 Z-
COMMUNICATION CO
2.Disseminate information electronically 11
APPLICATION 3. Disseminate information manually A
4. Apply information confidentiality
Z-0092:2015CA02 1. Demonstrate responsibility at work place Z-
INTERPERSONAL 2. Apply teamwork cooperation concept IN
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness Z-009
1. Apply practice work culture 9 PL
Z-0092:2015CA03 WORK
PLACE CULTURE 2. Respond appropriately to unusual situations
BEHAVIOUR 3. Demonstrate initiative and flexibility

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

BILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

CORE ABILITY

BILITY UNIT TITLE ABILITY NO. TRAINING HOURS
10
-0092:2015CA01 1. Apply two way communication
OMMUNICATION 11
APPLICATION 2.Disseminate information electronically 9
3. Disseminate information manually
-0092:2015CA02 4. Apply information confidentiality 10
NTERPERSONAL 1. Demonstrate responsibility at work place 14 40
2. Apply teamwork cooperation concept 25 80
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness
92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE
2. Respond appropriately to unusual situations
BEHAVIOUR 3. Demonstrate initiative and flexibility

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

7/7

BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONAL,
KEMENTERIAN PENDIDIKAN MALAYSIA,
ARAS 5&6, BLOK E14, PARCEL E,
PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62604 PUTRAJAYA.

PENILAIAN PENGETAHUAN

(KNOWLEDGE ASSESSMENT)

KOD UNIT C01
KOMPETENSI/COMPETENCY INCOMING COMUNICATION
UNIT CODE
TAJUK UNIT
KOMPETENSI/COMPETENCY
UNIT TITLE

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1)

NAMA CALON/CANDIDATE’S
NAME
NO KAD PENGENALAN/NRIC
NO.
MASA/TIME

TARIKH/DATE

KEPUTUSAN PENILAIAN/ASSESSMENT RESULT

MARKAH/SCORE: % TERAMPIL/BELUM TERAMPIL
COMPETENT/ NOT COMPETENT

ULASAN PEGAWAI PENILAI/ASSESSORCOMMENT:

TandatanganPegawaiPenilai/As Tarikh/Date :
sessor’s Signature

Nama/Name :
Arahan kepada calon/Instruction to candidate:

1. Tuliskan nama dan nombor kad pengenalan anda pada ruangan yang disediakan.
2. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan.
3. Sila jawab semua soalan.
4. Dilarang membawa nota dan sebarang bahan rujukan kecuali yang dibenarkan.
5. Dilarang meniru semasa penilaian.
6. Dilarang membawa keluar kertas soalan.

KERTAS PENILAIAN INI MENGANDUNGI 7 MUKASURAT BERCETAK

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :2
Drpd/of :7

BAHAGIAN A (SOALAN OBJEKTIF)
Jawab semua soalan di bawah .

1. Layanan yang berkualiti terhasil melalui ?

A. Bersedia membantu tanpa diminta.
B. Menjawab panggilan sambil lewa dan tergesa-gesa.
C. Layanan yang mesra, bersopan dan bertanggungjawab.
D. Membiarkan pemanggil menunggu terlalu lama tanpa alasan.

2. Telefonis adalah ____________________ .

A. Pegawai penting syarikat
B. Penyambut tetamu sesebuah syarikat
C. Individu yang diamanahkan menjawab panggilan telefon
D. Berpesonaliti yang menarik

3. Berikut merupakan ciri-ciri yang perlu ada pada seseorang telefonis KECUALI?

A. Nada suara yang lemah lembut
B. Sebutan perlu jelas
C. Ramah dengan pemanggil
D. Cantik dan berpesonaliti

4. Penggunaan password untuk mencapai emel pengguna adalah bertujuan untuk

A. Pengenalan pengguna
B. ID pengguna
C. Nama pengguna
D. Keselamatan

5. Dalam penggunaan internet, www bermaksud…

A. World wide web
B. Word west web
C. West white web
D. Word wide web

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :3
Drpd/of :7

6. Diantara kelebihan email adalah…

i) Kos yang murah
ii) Fail yang boleh dihantar serentak
iii) Kadar penghantaran yang cepat
iv) Penghantaran tidak dapat dibuat sekiranya tiada smbungan internet.

A. i dan ii
B. ii dan iii
C. i, ii dan iii
D. i,ii , iii dan iv

7. Bagaimanakah cara-cara untuk membaca emel yang dihantar?

A. LOGIN > COMPOSE > CLEAR ALL
B. LOGIN > INBOX > KLIK PADA SUBJECT
C. LOGIN > CHECK MAIL > SENT > DRAFT
D. LOGIN > TRASH > INBOX MAIL

8. Apakah perkara penting yang perlu dilakukan semasa menerima surat.
A. Surat yang diterima mesti masukkan ke dalam fail
B. Surat yang diterima perlu dicop dengan tarikh dan masa terima.
C. Surat yang diterima mesti diagihkan kepada penerima yang sebenar.
D. Surat-surat atau dokumen yang diterima mestilah direkod terlebih
dahulu.

9. Apakah jenis buku yang perlu direkodkan apabila menerima surat?

A. Buku panduan
B. Buku log
C. Buku akaun
D. Buku nota

. 10. Berikut merupakan laman web yang menawarkan emel percuma kecuali:

a. www.yahoo.com
b. www.goggle.com
c. www.msn.com
d. www.google.com

(10 markah )

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :4
Drpd/of :7

BAHAGIAN B (SOALAN BETUL/SALAH)
Bulatkan pada ruangan betul atau salah untuk jawapan bagi setiap soalan di
bawah..

1. Penghantaran emel melalui pos adalah lebih pantas berbanding email. B S

2. Setelah menerima kiriman, ia hendaklah disimpan. BS

3. Perekodan penting supaya kiriman dapat dikesan apabila berlaku BS
kehilangan.

4. Prosedur penghantaran adalah bergantung kepada sesebuah organisasi itu.
BS

5. Bungkusan barang boleh dihantar dengan menggunakan kaedah BS
faksimili.

6. Borang pesanan telefon hendaklah diserahkan dengan kadar BS
segera kepada individu yang berkenaan.

7. Pengasingan surat merupakan kaedah menyusun dan memisahkan BS
surat mengikut jenis dan siapa penerima tersebut. BS
BS
8. Untuk membuka emel kita tidak perlu melayari internet.
BS
9. Penggunaan email banyak memberikan kelebihan kecuali SULIT
tidak dapat dihantar kepada seseorang yang berada di luar negara.

10. Perkhidmatan telefon merupakan salah satu perkhidmatan barisan
hadapan yang paling penting.

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :5
Drpd/of :7

(10 MARKAH)

BAHAGIAN C (SOALAN JAWAPAN PENDEK)

Jawab semua soalan di bawah

1. Terangkan definisi mesin faksimili.

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________

2. Yellow Pages diterbitkan melalui dua kaedah iaitu secara ;- (2 markah)
i) ________________________________________ (2 markah)
ii) ________________________________________ (4 markah)
(4 markah)
3. Nyatakan empat (4) peringkat pengendalian telefon?
i) ________________________________________
ii) ________________________________________
iii) ________________________________________
iv) _______________________________________

4. Nyatakan jenis-jenis peralatan komunikasi
i) ________________________________________
ii) ________________________________________
iii) ________________________________________
iv) ________________________________________

5. Nyatakan 3 search engine yang anda ketahui

i) ________________________________________
ii) ________________________________________
iii) ________________________________________

(3 markah)

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :6
Drpd/of :7

6 Terangkan apakah prosedur yang terlibat dalam mengakses pesanan daripada
email.
I. __________________________________________________________
__________________________________________________________
II. __________________________________________________________
__________________________________________________________
III. __________________________________________________________
IV. __________________________________________________________
__________________________________________________________
V. __________________________________________________________
__________________________________________________________
( 5 markah)

7. Huraikan lima amalan yang perlu dilakukan oleh pihak-pihak yang terlibat
dengan panggilan telefon.

a) Operator telefon
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :7
Drpd/of :7

(10 markah)
b). Pegawai pegawai
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

(10 markah)

SULIT

BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONAL,
KEMENTERIAN PENDIDIKAN MALAYSIA,
ARAS 5&6, BLOK E14, PARCEL E,
PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62604 PUTRAJAYA.

PENILAIAN PRESTASI

(PERFORMANCE ASSESSMENT)

KOD UNIT C01
KOMPETENSI/COMPETENCY INCOMING COMMUNICATION
UNIT CODE
TAJUK UNIT
KOMPETENSI/COMPETENCY
UNIT TITLE

NO. KOD / CODE NO. FB-024-2:2012-C01/PA(1/1)

NAMA CALON/CANDIDATE’S
NAME
NO KAD PENGENALAN/NRIC
NO.
MASA/TIME

TARIKH/DATE

MARKAH/SCORE : % TERAMPIL/BELUM TERAMPIL
NYATAKAN MARKAH COMPETENT/ NOT COMPETENT

Arahan kepada calon/Instruction To Candidate:
Tuliskan Nama dan nombor Kad Pengenalan anda pada ruangan yang disediakan.
1. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan.
2. Baca arahan soalan dengan teliti. Rujuk Pegawai Penilai (PP) sekiranya

terdapat kekeliruan.
3. Sebarang kerosakan peralatan/bahan perlu dimaklumkan kepada Pegawai

Penilai (PP).
4. Calon dilarang membawa keluar kertas soalan.
5. Calon dikehendaki melaksanakan tugasan yang diberikan dalam tempoh yang

ditetapkan.

KERTAS PENILAIAN INI MENGANDUNGI 5 MUKASURAT BERCETAK.

NO. KOD / CODE NO. FB-024-2:2012-C01/PA(1/1) Muka Surat / Page : 2
Drpd/of : 5

A. TAJUK/TITLE
CIPTA BORANG DAN KENALPASTI PERALATAN KOMUNIKASI

B. TUGASAN/ASSIGNMENT
1. Kenalpasti peralatan – peralatan komunikasi.
2. Bina satu borang pesanan telefon
3. Bina satu borang muka hadapan faks
4. Tunjukkan cara untuk membuka peti mel
5. Cipta satu buku log untuk merekod surat masuk

C. LUKISAN, DATA DAN JADUAL/DRAWING, DATA AND TABLE
-TIADA-

D. PERALATAN, PERKAKASAN DAN BAHAN/TOOLS, EQUIPMENTS AND
MATERIALS

BIL PERALATAN / PERKAKASAN UKURAN KUANTITI
01. Komputer - (Bahan:Calon)
02. Mesin Cetak
03. Telefon 1:1
04. Mesin Faks
05. Talian internet - 2:25

BIL BAHAN - 1:25
1 Kertas A4
- 1:25
E. MASA/TIME : 3 JAM/HOURS
- 1:25

UKURAN KUANTITI
(Bahan:Calon)

1:1

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/PA(1/1) Muka Surat / Page : 3
Drpd/of : 5

F. KRITERIA PENILAIAN /ASSESSMENT CRITERIA
Prestasi anda akan dinilai berasaskan kriteria berikut :
1. Perkara Kritikal : Berjaya mengendalikan proses komunikasi masuk
2. Proses Kerja : Proses kerja bermula dari perancangan sehingga aktiviti berjaya

dilaksanakan dengan sempurna

3. Hasil Kerja :

a) Borang mengikut format yang betul
b) Dapat kenalpasti peralatan komunikasi masuk
c) Ketetapan tempoh masa
4. Sikap/Keselamatan:
a) Etika dan Profesional
b) Diri sendiri dan persekitaran

Skema Pemarkahan Penilaian Prestasi:

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/PA(1/1) Muka Surat / Page : 4
Drpd/of : 5

NAMA CALON/CANDIDATE NAME : NO. K/P/NRIC NUMBER :
NYATAKAN NAMA CALON NYATAKAN NO. KAD PENGENALAN
CALON

MASA MULA/TIME START : TARIKH/DATE :

NYATAKAN TARIKH PENILAIAN

MASA TAMAT/TIME END :

NYATAKAN MASA MULA DAN TAMAT PENILAIAN

SKALA PEMARKAHAN:

0=Tidak dilakukan/ Salah; 1=Tidak memuaskan; 2=Memuaskan;

3=Sangat memuaskan

BHG. KRITERIA PENILAIAN MARKAH

Perkara kritikal (60%) Tandakan (/) pada ruangan

terima atau Tidak terima bagi

perkara kritikal berikut :

Proses komunikasi masuk telah Berjaya dikendalikan.* Terima Tidak
Terima

1 (* Kriteria Kritikal: Markah 60 diberi sekiranya semua perkara di atas diterima dan markah 0
sekiranya terdapat 1 atau lebih perkara kriktikal tidak diterima )

Jumlah markah diberi /60%
Jumlah markah penuh /25%
Jumlah Markah Bahagian 1 (60%)
Proses kerja (25%)
2.1 Kenalpasti peralatan – peralatan komunikasi.
2.2 Bina satu borang pesanan telefon
2.3 Bina satu borang muka hadapan faks
2 2.4 Tunjukkan cara untuk membuka peti mel
2.5 Cipta buku log untuk merekod surat masuk
Jumlah markah diberi
Jumlah markah penuh
Jumlah Markah Bahagian 2 (25%)
Hasil kerja (10%)
3.1 Projek disiapkan dalam tempoh yang ditetapkan
3.2 Borang dibina dengan kreatif dan kemas
3 3.3 Dapat menggunakan email
3.4 Kenal peralatan komunikasi
Jumlah markah diberi

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/PA(1/1) Muka Surat / Page : 5
Drpd/of : 5

Jumlah markah penuh

Jumlah Markah Bahagian 3 (10%) /10%

Sikap / Keselamatan /Persekitaran (5%) /5%
%
4.1 Hadir penilaian pada masa yang ditetapkan

4.2 Peralatan digunakan dengan betul

4.3 Maklumat dikumpul , diolah dan aplikasi mengikut

4 keperluan
4.4 Persekitaran kerja dibersihkan dan dikemaskan selepas kerja

dilaksanankan

Jumlah markah diberi

Jumlah markah penuh

Jumlah Markah Bahagian 4 (5%)

JUMLAH MARKAH KESELURUHAN

(Bahagian 1+ Bahagian 2 + Bahagian 3 + Bahagian 4)

KEPUTUSAN PENILAIAN/ASSESSMENT RESULT

MARKAH/SCORE : % TERAMPIL / BELUM TERAMPIL
COMPETENT/ NOT COMPETENT

ULASAN PEGAWAI PENILAI/ASSESSOR COMMENTS :

________________________ Tarikh/Date :

Tandatangan Pegawai Penilai/
Assessor’s Signature

Nama/Name :

SULIT

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENGURUSAN PEJABAT
KOD PROGRAM FB-024-2:2012-C03
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
FILING 6 hours
ADMINISTRATION
12 hours
1. Prepare i. Company procedure on
organisational filing
system requirement filing system

ii. Types of filing system:-

 Physical filing
system

 Electronic filing
system

iii. Definition of metadata
iv. Location for

physical filing
system

i. Determine company

procedure on filing
system

ii. Determine types of

filing system

iii. Determine location of

physical filing system

2. Carry out filing activities i. Procedure to determine
reference/ index code

ii. File confidentiality
classification

iii. Physical filing system
Log book

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)

KSKV KOD PROGRAM BPP 1023

PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
FILING
ADMINISTRATION 12 hours

1. Prepare 1.1 Company procedure on
organizational filing filing system
system requirement
1.2 Types of filing system:-
 Physical filing system
 Electronic filing system
1.3 Definition of meta data
1.4 Location for physical filing

system

1.1 Determine company 18 hours
procedure on filing
system

1.2 Determine types of
filing system

1.3 Determine location of
physical filing system

2. Carry out filing 2.1 Procedure to determine
activities reference/ index code

2.2 File confidentiality
classification

2.3 Physical filing system Log
book

1/3

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
iv. Physical file closure
procedures 10 hours

v. Electronic folder
creation method

vi. Procedure to organise
electronic filing system

vii. Backup media for
electronic filing system:-

 Magnetic tape
 Hard disc
 External drive
 Optical storage
 Remote backup

service

i. Differentiate 20 hours
physical and electronic
filing system.

ii. Create physical and
electronic file and
folder as per
requirements.

iii. Store and archive
records according
to physical filing
procedures.

iv. Create, rename and
delete electronic folder.

v. Arrange electronic file
according to file
classification.

vi. Apply security
measures for
electronic filing.

vii. Store and archive
electronic file.

3. Record filing activities i. Procedure to record filing 6 hours
activities 12 hours

i. Record physical filing
system activities

ii. Determine procedure
to record filing activities

iii. Update filing record

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
2.4 Physical file closure
procedures 16 hours

2.5 Electronic folder creation
method

2.6 Procedure to organize
electronic filing system

2.7 Backup media for
electronic filing system:-

 Magnetic tape
 Hard disc
 External drive
 Optical storage

 Remote backup
service

2.1 Differentiate physical 39 hours
and electronic filing
system.

2.2 Create physical and
electronic file and
folder as per
requirements.

2.3 Store and archive
records according to
physical filing
procedures.

2.4 Create, rename and
delete electronic
folder.

2.5 Arrange electronic
file according to file
classification.

2.6 Apply security
measures for
electronic filing.

2.8 Store and archive
electronic file.

3. Record filing 3.1 Procedure to record filing 12 hours
activities activities 33 hours

3.1 Record physical filing
system activities

3.2 Determine procedure
to record filing
activities

3.3 Update filing record

2/3

CORE ABILITY LEVEL 1

ABILITY UNIT TITLE CORE ABILITY (CoCA) TRAINING HOURS ABI
ABILITY NO. 10
Z-0091:2015CA01 Z-
BASIC WORKING 1. Apply working language appropriately (English/ 15 BA
COMMUNICATION national language etc CO
2.Apply oral communication and speak reasonable
Z-
3. Understand reading material. PERS

Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-

HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 HEAL
ENVIRONMENTAL 3. Adhere to environmental awareness activity EN
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING ABI
HOURS
Z-0092:2015CA01 1. Apply two way communication 10 Z-
COMMUNICATION CO
2.Disseminate information electronically 11
APPLICATION 3. Disseminate information manually A
4. Apply information confidentiality
Z-0092:2015CA02 1. Demonstrate responsibility at work place Z-
INTERPERSONAL 2. Apply teamwork cooperation concept IN
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness Z-009
1. Apply practice work culture 9 PL
Z-0092:2015CA03 WORK 2. Respond appropriately to unusual situations
PLACE CULTURE 3. Demonstrate initiative and flexibility
BEHAVIOUR

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

BILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

CORE ABILITY

BILITY UNIT TITLE ABILITY NO. TRAINING HOURS
10
-0092:2015CA01 1. Apply two way communication
OMMUNICATION 11
APPLICATION 2.Disseminate information electronically 9
3. Disseminate information manually
-0092:2015CA02 4. Apply information confidentiality 10
NTERPERSONAL 1. Demonstrate responsibility at work place 14 40
2. Apply teamwork cooperation concept 25 80
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness
92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE 2. Respond appropriately to unusual situations
3. Demonstrate initiative and flexibility
BEHAVIOUR

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

3/3

BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONAL
KEMENTERIAN PENDIDIKAN MALAYSIA,
ARAS 5&6, BLOK E14, PARCEL E,
PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62604 PUTRAJAYA.

PENILAIAN PENGETAHUAN

(KNOWLEDGE ASSESSMENT)
KOD UNIT
KOMPETENSI/COMPETENCY CO2
UNIT CODE

TAJUK UNIT
KOMPETENSI/COMPETENCY OUTGOING COMUNICATION
UNIT TITLE

NO. KOD / CODE NO. FB-02402:2012-CO2/KA(1/1)

NAMA CALON/CANDIDATE’S
NAME
NO KAD PENGENALAN/NRIC
NO.
MASA/TIME
TARIKH/DATE

KEPUTUSAN PENILAIAN/ASSESSMENT RESULT

MARKAH/SCORE: % TERAMPIL/BELUM TERAMPIL
COMPETENT/ NOT COMPETENT

ULASAN PEGAWAI PENILAI/ASSESSORCOMMENT:

TandatanganPegawaiPenilai/As

sessor’s Signature Tarikh/Date :

Nama/Name :

Arahan kepada calon/Instruction to candidate:

1. Tuliskan nama dan nombor kad pengenalan anda pada ruangan yang disediakan.
2. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan.
3. Sila jawab semua soalan.
4. Dilarang membawa nota dan sebarang bahan rujukan kecuali yang dibenarkan.
5. Dilarang meniru semasa penilaian.
6. Dilarang membawa keluar kertas soalan.

KERTAS PENILAIAN INI MENGANDUNGI 7 MUKASURAT BERCETAK