Transition Booklet 9.2

FY17 Executive Transition

Director
Finance Standards and Customer Services
Cynthia Garcia

Deputy Director
Finance Standards and Customer Services
Sam Graham

Director
Banking and Credit Union Program Office
William Hawbecker

Director
Civilian Pay
Ronald Gambill

Director
Contingency Operations
Jerry Clinkscales

Director
Finance
Thomas McKenna

Director
Military Pay
Kenneth Crowder

DEFENSE FINANCE AND
ACCOUNTING SERVICE
FINANCE STANDARDS &
CUSTOMER SERVICES

8899 East 56th Street
Indianapolis, IN 46249

(216) 522-5955

www.DFAS. mil

Foreword

I am pleased to present the Finance Standards and Customer Solutions Transition Booklet.
This booklet serves as a source of information for government officials, when requested, about
where our office fits into the DFAS overall organization, our mission, vision, and the functions
we provide. Our primary mission is to provide oversight, establish finance standards, and in-
fluence improvements across operations. We do this by:
 Providing procedural guidance to agency leadership, colleagues, and our customers for pay

services (military, civilian, travel, retired), banking, contingency operations, and tax & dis-
bursing operations.
 Participation in audit readiness, internal controls, accounting & pay quality review
 Managing special action security for systems access
 Serving as a focus point for legislative and customer inquires
 Overseeing DOD banking and credit union programs
 Coordinating crisis financial services support for customers affected by disasters
 Supporting defense critical infrastructure protection efforts
 Coordination business continuity efforts
Enjoy the booklet and please contact FS&CS should you have any questions.

Cynthia B. Garcia

Garcia, Cynthia B
Director, Finance Standards and Customer Services

2

CONTENTS

Transition Overview

Tab 1
Overview

Tab 2
Site locations and facilities

Tab 3
Finance Standards and Mission Areas

3

4

TAB 1

DFAS Overview
6 DFAS Mission /Vison Statement and Core Values
7 Leadership Biographies
10 DFAS Organizational Chart
11 Statistical Summary
12 General Funding
13 Stakeholders

5

DFAS MISSION STATEMENT

Lead our customers in finance and accounting by ensuring the delivery of
efficient, exceptional quality pay and financial information

OUR VISION

To be a recognized leader in financial management by consistently delivering
first-class service and products

OUR CORE VALUES

Integrity: Doing What is Right
Service: Striving to be a Trusted Financial Partner
Innovation: Creating New Ways to do Business

6

Teresa (Terri) McKay

Director, Defense Finance and Accounting Service.
Mrs. McKay leads the day-to-day accounting and
finance activities of the Department of Defense
(DoD). Mrs. McKay has served in a variety of
previous assignments providing her a strong
foundation for her current role. Mrs. McKay served
as the DFAS Principal Deputy Director from August
2006 until she became the agency's director. While
a military spouse, she was also a DFAS customer
serving with the Defense Commissary Agency. In
addition, Mrs. McKay was a DFAS employee in
Columbus, Ohio and Arlington, Virginia, as well as
a policymaker for DoD while serving as the Defense Department's Deputy
Chief Financial Officer, the principal advisor to the Under Secretary of
Defense (Comptroller)/Chief Financial Officer for accounting and finance
matters.

Audrey Y. Davis

Principal Deputy Director, Defense Finance and
Accounting Service. Overseeing the day-to-day
accounting and finance activities of the Department
of Defense (DoD). Ms. Davis previously served as the
Deputy Director, Air Force Staff, Headquarters U.S.
Air Force, Washington, D.C. In that capacity she
assisted the Assistant Vice Chief of Staff in executing
the responsibilities of the office, to include
performing high-level projects according to policies,
goals and objectives. She also assisted in Air Staff
organization and administration to support the Air
Force's mission.

7

David E. McDermott

Deputy Director for Operations with the Defense
Finance and Accounting Service. He assumed this
position in May 2011 and is responsible for the
management and operation of the agency’s mission-
based organizations which provide direct finance
and accounting support to the Department of
Defense, Defense Agencies and various non-DoD
agencies.

Edna Knight

Director, Enterprise Solutions and Standards
(DFAS). Mrs. Knight leads an organization of nearly
600 professionals who provide enterprise wide
solutions and standards supporting the Operations’
Finance and Accounting mission areas, Systems and
auditability-related initiatives In June 2003, she
joined the ranks of the Senior Executive Service
with the Defense Finance and Accounting Service
(DFAS).

8

Cynthia Garcia

Director, Finance Standards and Customer Services.
Responsible for several key and essential missions
within the Defense Finance and Accounting Service
(DFAS). She ensures DFAS finance operations and
client services have consistent internal policies and
systems that comply with finance and accounting laws,
regulations, procedures and requirements. She
collaborates closely with DoD stakeholders to
formulate short and long range program policies,
strategies and objectives and designs and implements innovative programs and
processes to increase levels of service and comply with changes mandated by
modification in finance laws and regulations. She establishes Agency-wide
finance mission performance standards in conjunction with DoD Comptroller

9

DFAS DFAS Strategy and Support
Organizational Information Technology
Director’s Office Enterprise Management
Chart Internal Review Services
General Counsel Strategy, Policy &
Operations Requirements
Chief of Staff Chief Financial Officer
Enterprise Standards & Human Resources
Solutions 10 Office of Equal
Opportunity Programs
Accounting Standards Corporate
& Reporting Communications
Office of Audit
Readiness
Systems

Finance Standards &
Customer Services

DFAS, Indianapolis
DFAS, Rome
DFAS, Europe
DFAS, Texarkana

DFAS, Cleveland
DFAS, Japan

DFAS, Columbus

DFAS, Limestone

Our Functions

Our Volume > $1.4B
Our People

11

Congress Provided Funding
$534.4B requested during DoD FY16 Budget Request
$1.4B for purchase of finance and accounting services

Congress - Cost Authority
Authority to incur costs for services provided
Bill Services for revenue to recover costs in accordance with OSD budget

12

Our Stakeholders

External Group

OUSD Comptroller Military Services
Service Leadership Defense Agencies
Federal Agencies

Internal Group

DFAS Leadership Client Executives
Site Employees Supervisors
Site Directors Project Managers

13

14

TAB 2

Contents
In This Section

16 DFAS Site Map
17 DFAS Indianapolis
18 DFAS Cleveland
19 DFAS Columbus
20 DFAS Rome
21 DFAS Limestone
22 DFAS Europe
23 DFAS Texarkana
24 DFAS Japan
25 DFAS, Bratenahl

26 DFAS Mark Center

15

DFAS Site Map

Limestone

Rome

Bratenahl
Cleveland
Indianapolis Alexandria

Columbus

Texarkana

Japan Europe

16

Indianapolis
Defense Finance and Accounting Services

Major General Emmett J. Bean Center

Primary Functions
Civilian Pay
Military Pay
Travel Pay
Disbursing
Accounts Payable
Accounts Receivable
Accounts Maintenance & Control
Vendor Pay
Disbursing

Built in 1953 Primary Customers
1.2M Sq. Ft Army
Workforce Airforce
3,863 Navy
Marines Corps
Defense Agencies

17

Cleveland
Defense Finance and Accounting Services

Anthony J. Celebrezze Building

Primary Functions
Civilian Pay
Military Pay
Retired & Annuitant Pay
Disbursing
Accounts Payable
Accounts Receivable
Accounts Maintenance & Control
Vendor Pay
Garnishments

Built in 1966 Primary Customers
500K Sq. Ft Navy
Workforce Marines
2,190 DoD Military Retirees
Defense Agencies

18

Columbus
Defense Finance and Accounting Services

Building Twenty One

Primary Functions

Contract Pay
Disbursing
Accounts Payable
Accounts Receivable
Accounts Maintenance & Control
Vendor Pay

Built in 1999 Primary Customers
650K Sq. Ft Defense Logistics Agency
Workforce Defense Agencies
2,380 Army
Air Force
Navy
Marine Corps

19

Rome
Defense Finance and Accounting Services

Primary Functions
Travel Pay
Accounts Payable
Accounts Receivable
Vendor Pay
Accounts Maintenance & Control

Built in 1942 Primary Customers
250K Sq. Ft Army
Workforce Airforce
910 Navy
Marines Corps
Defense Agencies

20

Limestone
Defense Finance and Accounting Services

Primary Functions
Transportation Pay
Accounts Payable
Accounts Receivable
Vendor Pay
Accounts Maintenance & Control

Built in 1988 Primary Customers
140K Sq. Ft Airforce
Workforce US Transportation Command
520 Navy Military Sealift Command
Army Surface Deployment Command
Airforce Mobility Command

21

Texarkana
Defense Finance and Accounting Services

Built in 2015 Primary Functions
28K Sq. Ft Travel Pay
Workforce Accounting
250 Civilian Pay
Vendor Pay
Disbursing

Primary Customers
Department of the Army
Other DoD Entities

22

Japan
Defense Finance and Accounting Services

Primary Functions
Accounts Payable
Accounting
Disbursing

Building 4: Built in 1946 Primary Customers
Building 104: Built in 1942 Army
28K Sq. Ft Airforce
Workforce Navy
215 Marines Corps
DoD Education Activithy

23

Bratenahl
Defense Finance and Accounting Services

DFAS Occupies Primary Functions
28K Sq. Ft DFAS ELAN
Workforce DFAS eMail
75 Blackberry Services
Right Fax
DFAS Data Storage

Primary Customers
DFAS

24

Europe
Defense Finance and Accounting Services

Primary Functions
Accounting
Vendor Pay
Customer Service
Disbursing Liaison

Built in 1917 Primary Customers
37K Sq. Ft Army
Workforce Airforce
60 Joint Commands
Defense Agencies

25

Bratenahl
Defense Finance and Accounting Services

Primary Functions
OuSD Liaison
Client Executive Liaison
Information & Technology
Operations Standards & Compliance
Legislative Liaison

Built in 2015 Primary Customers
21K Sq. Ft Army
Workforce Airforce
55 Navy
Marines Corps
Defense Agencies

26

Customer Service Location Crosswalk

*DFAS site locations based on customer and services provided

27

28

TAB 3

ESS, Finance Standards and Customer Services
Mission Area Overview

In this section
30 ESS, Organizational Chart
31 Finance Standards & Customer Services

Organizational Chart
32 Military Pay
38 Civilian Pay
44 Banking and Credit Union Program Office
54 Finance
68 Contingency Operations

29

Enterprise Solutions and Standards
Director, Edna Knight

Accounting Standards
and Reporting

Mission Statement Compliance
To provide oversite, analyze, and establish
Finance and Accounting goals and Audit Readiness
standards across all applicable systems to
support the War Fighters and DoD Audit Finance Standards and
Readiness Customer Services

Organizational Chart Systems

Enterprise Solutions Business Management
and Standards Office
Director

30

Finance Standards and Customer Service
Director, Cynthia Garcia

Mission Statement Military Pay
To provide Oversite, Establish
Finance Standards and Influence Civilian Pay
Improvements Across Operations
Finance
Organizational Chart
Banking and Credit Union
Finance Standards and Program Office
Customer Services
Director Contingency Operations

31

Military Pay
Director, Kenneth Crowder

Mission Statement

Develops and oversees implementation and operations of personnel, financial
policy and legislative requirements that trigger compensation and entitlements
for all three Services. Maintains the supporting systems that document inquiries,
systems access requests and output requirements. Reviews tax related
legislation and administrative actions associated with Military Compensation.
Conducts Configuration Control Boards, that recommends, prioritizes and
decides system changes that will be programmed for DJMS, and CMS.

Vision
To develop an organization that is responsive to NDAA requirements, legislative
requirements that effect military pay, user requirements that trigger
compensation and entitlements for all four Services. To have an organization that
constantly establishes, reviews, analyzes, tests, and standardizes processes and
procedures. This incorporates the processing of inquiries, processing of systems
access requests and documenting requirements across all services. To have an
organization that effectively monitors audits and is responsive to audit
compliance across the agency.

32

Military Pay Special Actions Security Office
Organizational Structure
(1) GS-501-13 Supv. Fin. Specialist
ESS, Military Pay (1) GS-501-13 Ld. Fin. Sys. Spec.
(1) GS-501-15 Director (6) GS-501-12 Fin. Sys. Specialist
(1) GS-501-13 Fin. Specialist (9) GS-501-11 Fin. Sys. Specialist
(2) GS-501-12 Fin. Specialist (5) GS-501-9/11 Fin. Sys. Specialist

Military Pay Procedures & Audit
Readiness

(1) GS-501-14 Supv. Fin. Specialist
(2) GS-501-13 Ld. Fin. Sys. Spec.
(2) GS-501-13 Fin. Mgmt. Analyst
(1) GS-501-13 Fin. Mgmt. Specialist
(1) GS-501-12 Fin. Mgmt. Analyst
(4) GS-501-12 Fin. Sys. Specialist
(2) GS-501-11 Fin. Sys. Specialist

Military Pay System
Requirements and Testing

(1) GS-501-13 Supv. Fin. Sys. Analyst
(9) GS-501-12 Fin. Sys. Specialist
(3) GS-501-11 Fin Sys Specialist

33

Military Pay
Primary Customers

Site Security Administrators worldwide
Information Assurance Managers
Military and Civilian Pay Customers worldwide
Veterans Affairs
National Geospatial-Intelligence Agency
Health and Human Services
MPOs, I&T
Corporate Audit Readiness
Military Pay Policy
Site Directors
Civilian Pay Functional Area

Military Pay
Stakeholders

OUSD(C)
OUSD P&R
Military Pay Operations
Civilian Pay Operations
Military Services
DoD Agencies
Executive Office of the White House

34

Military Pay
Key Systems /Technology

DJMS (AC)-Defense Joint Military Pay System – Active Component
DJMS (RC) - Defense Joint Military Pay System – Reserve Component
AMPS - Account Management and Provisioning System
Web-DMO -(Defense Military Pay Office)
CEDMS – Corporate Electronic Document Management System
DCPS – Defense Civilian Pay System
REMEDY – Civilian Pay Inquiry System
IMAGING – System used to process scanned and fax access request
DDMS – Defense Debt Management System
MIAP – Multi-Internet Access Portal
iControl – DFAS Internal Control and Risk Management Program
Share Point – Storage Drives
CMS - Case Management System
IMATS – Information Management and Tracking System
DWOWS – Defense Workload Operations Web System
Web-server and Shared Drives

35

Military Pay
Primary Functions

General Function
Provide oversight, guidance and customer support to internal DFAS custom-
ers and Army, Navy and Air Force Finance Communities/Commands

Average process volume
300 Military Pay responses monthly for Procedures and Audit related
Inquiries 3,570 inquiries monthly for user access requests for primary sys-
tems
Special Actions and Security Office
Provide the support that records access requests, reviews access request on
an
annual, quarterly and as requested basis
Average process volume
159 inquiries monthly for password reset 700 inquiries monthly for access
requests to DCPS

Procedures and Audit Readiness
Provides the support for documenting, and evaluating controls of the mili-
tary pay process and system
Systems Requirements and Testing
Provides the support that writes the functional requirements for legislative
changes and changes in procedures for Military Pay. Responsible for the
testing of system changes made to the Military Pay system

Output Maintenance
Provides the support that reviews and implements output changes to data-
bases, reports, and web pages
Conducts Configuration Change Boards for DJMS and CMS
Monitor Military Pay processing cycle schedules for DJMS-AC and DJMS-RC

36

37

Civilian Pay
Director, Ronald Gambill

Mission Statement
To support DFAS in its strategic goal in becoming a premier leader in finance and
accounting by providing a state-of-the -art civilian pay system, exceptional
service, support in the strategic planning for technical enhancement and
standardization of the civilian pay processes and controls.

Vision
Be professional, skilled dedicated liaisons for DFAS, providing high quality service
through integration of effective and efficient financial systems and management
strategies and initiatives.

Primary Function
Provide direct support and act as a liaison to our primary customers with
maintenance of standard operating procedures, development and publishing of
documented workarounds, coordination and implementation of system
enhancements and maintaining audit documentation.

38

Civilian Pay
Organizational Structure

Civilian Pay Requirements and Analysis
(1) GS-501-15 Director (1) GS-501-14 Supervisor
(3) GS-501-13 Analyst
(6) GS-501-12 Analyst
(3) GS-501-11 Analyst

Staff Support
(1) GS-501-13 Lead Analyst
(4) GS-501-13 Analyst
(1) GS-501-12 Analyst
(2) GS-501-11 Analyst

39

Civilian Pay 256,513
Primary Customers 193,328
214,268
Department of the Army 98,000
Department of the Airforce 385,179
Department of the Navy 87,580
DoD Defense Agencies
Department of Veterans Affairs 10,561
Health and Human Services 1,524
Department of Energy 1,865
Board of Broadcasting Governors 1,248,818
Executive Office of the President

Total

Civilian Pay
Stakeholders

Department of State
DoD Personnel and Readiness
Federal Retirement Thrift Investment Board
Office of Personnel Management
Office of Secretary of Defense
Unified Shared Services Management

40

Civilian Pay
System Requirements and Audit Readiness

Support the Defense Civilian Pay System by analyzing and developing soft-
ware changes for legislative requirements

Write, review, and publish the Release Change Description and participating
in Software Qualification Testing
Support to the customer through the Configuration Control Board

Civilian Pay *FY 16’ Totals
Key Systems /Technology

AMPS – Account Management and Provisioning System
ATAAPS – Automated Time Attendance and Production System
iControl – DFAS Internal Control and Risk Management Program
ICPS– International Civilian Pay System (Korea)
Imaging – System to process scanned and faxed inquiry request
MIAP – Multi-Internet Access Portal
Remedy – Civilian Pay inquiry system
SharePoint – Storage Drives
WinAPPS – Windows Automated Portuguese Pay System (Lajes)
DCPS – Defense Civilian Pay System

41

Civilian Pay
Annual Statistics

2016 Debt Management
256,191 debts established
45,446 debt notification letters
4,880 sent for out of service collection

Customer Care Center
190,628 phone calls received
DFAS-CL 23,140
DFAS-IN 167,488

2016 Special Payments
Processed 12,042 totaling $15,469,826.72

Payroll Processing Reports
Invalid - Daily
Message - Daily
High Visibility – Daily/Biweekly
Less than $1 greater than 5K - Biweekly
Duplicate SSN – Biweekly

Military Service Credit
Approximately 45,000 Estimated Earning request annually
Approximately 30,000 Deposit request annually

42

43

Banking and Credit Union Program Office
Director, William Hawbecker

Mission Summary

Establish, promulgate, and monitor policy and procedures, in coordination with
the military Services and OSD Comptroller, for financial institutions on DoD
installations worldwide.

Provide policy and procedural guidance regarding financial institutions on DoD
installations worldwide.

Ensure availability of financial services on military installations overseas for
authorized military personnel, military personnel dependents, DoD
civilian employees, military disbursing officers, non-appropriated fund
instrumentalities, organizational customers, and other individual
customers

Directly support military operations, by assisting disbursing officers and
DoD organizations with cash needs (including foreign currency),
establishing or changing a Treasury General Account (TGA) depository,
as well as processing official US government deposits through the TGA
system.

Serve as the primary point-of-contact for industry for banking and
credit union operations on DoD installations and engage with industry
and trade associations to resolve items of mutual concern.

44

Banking and Credit Union Program Office
Mission Statement and Vision
Mission Statement

Ensure appropriate banking policy, procedures, and programs exist and are oper-
ating as intended to facilitate the execution of the DoD mission worldwide.

Vision Statement
The primary vision of Banking and Credit Union Services is to effectively and effi-
ciently lead DoD banking operations resulting in availability of financial services
for organizations and individuals where and when they need them.

45

Banking and Credit Union Program Office
Organizational Structure

(1)GS-501-14
Financial

Management
Analyst

Banking and Credit (1)GS-501-14
Union Program Office Financial

(1)GS-501-15 Management
Director Analyst

(1)GS-501-13
Financial

Management
Analyst

(1)GS-501-13
Financial

Management
Analyst

46

Banking and Credit Union Program Office
Primary Customers

Army, Navy, Air Force, and USMC Financial Management Organizations
Army, Navy, Air Force, and USMC Disbursing Officers
Service members and their family members
Non-appropriated fund activities (Army and Air Force Exchange
Service, Navy Exchange, and Morale Welfare and Recreation)
NATO military personnel
DOD civilian personnel and their family members
Defense Credit Unions
DoD Agencies and activities
Authorized U.S. Government personnel, Agencies and private
organizations

47

Banking and Credit Union Program Office
Key Systems and Technologies

Intelink: Used for program governance, to track all program projects and maintain
historical documentation
Tableau
Business Intelligence system used to provide a variety of banking operations data,
by Military Branch Facility, region and Military Service.
Trusted Associate Sponsorship System (TASS)
Used for sponsoring Community Bank associates at overseas Military installations
in order to receive a Common Access Card
DoD Contractor Personnel Office Contracting Online Processing
System (DCOPS)- Used for registering Community Bank associates on Military
Installations in Italy.
Wide Area Workflow eBusiness Suite
Used for processing OMBP
contractor monthly invoices, document retrieval and the DoD CORT tool.
Contractor Performance Assessment Reporting System (CPARS)
Used by the Contracting Officer Representative for processing and
collecting contractor performance information and evaluations of
contractor performance.

48

Banking and Credit Union Program Office
Stakeholders and Transactions

Military Services
OSD Comptroller
OSD Personnel and Readiness
OSD Acquisitions, Technology, Logistics

*Total number as of Dec 2016 93K

*Average ATM transactions per month 1M

49

Banking and Credit Union Program Office
Primary Functions

Develop and promulgate policy and procedures for operation of financial
institutions on military installations worldwide.
Serve as the DoD Program Management Office and perform all program
management functions for the Overseas Military Banking Program (OMBP)
contract with oversight of 65 Community Bank branches and 288 Automated
Teller Machines. Provide policy direction and technical direction to the
contractor to perform day-to-day operations of the OMBP.
Review and approve requests submitted by DoD Disbursing Officers to establish
or change Treasury General Accounts for processing Agency deposits. Liaise with
financial institution trade associations, leagues, and councils to resolve items of
mutual concern.
Coordinate with USD(P&R) on all aspects of morale and welfare as they pertain
to financial institutions, financial products, financial services, and financial
education, of financial literacy and with the Under Secretary of Defense
(Acquisition and Technology) on all aspects of logistics support for on-base
financial institutions.

50