Transition Booklet 9.2

Banking and Credit Union Program Office
CONUS AND OCONUS Locations

Banks
Credit Unions
Army
Air Force
Navy
Marine

51

Banking and Credit Union Program Office
Pacific and Misc. Locations

* Additional resources in Diego Garcia and Marshall Islands
(Kwajalein Island)

52

53

Finance
Director, Thomas McKenna

Mission Statement:
Lead our customers in Finance and Accounting by ensuring the delivery of
exceptional efficient quality Travel, Tax and Disbursing, and Customer Service
support.

Vision Statement:
Customer Operations:
Meet customer needs utilizing various mediums, to include (Interactive Voice
Response System (IVRS), web-based tools, and financial management
systems), while significantly reducing incoming calls to the Customer Care
Centers.
Travel:
Meet the needs of our customers through various mediums (financial
management systems, training, and coordination with other offices) that will
support the Travel Offices in the accurate computation of travel claims.
Tax and Disbursing:
To implement standard and efficient Tax and Disbursing business processes
that promote audit steadiness, protect Personally Identifiable Information,
and provide the Agency savings.

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Finance Travel
Organizational Chart
(1) GS-501-14 Supervisor
ESS, Finance (1) GS-501-13 Lead
(1) GS-501-15 Supervisor (5) GS-501-12
(2) GS-501-13 (5) GS-501-11

Customer Operations

(1) GS-501-13 Supervisor
(1) GS-501-13 Lead
(8) GS-501-12
(3) GS-501-11

Tax and Disbursing

(1) GS-501-14 Supervisor
(1) GS-501-12

Tax Disbursing

(1) GS-501-13 Supervisor (1) GS-501-13 Supervisor
(3) GS-501-12 Lead (1) GS-501-13 Lead
(5) GS-501-11 (7) GS-501-12
(1) GS-501-09 (2) GS-501-11
(2) GS-503-07
(1) GS-525-06

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Finance
Primary Customers

Customer Operations

Military (Army, Air Force, Navy, and Marine Corps)
Civilians (All Department of Defense (DoD) and e-Payroll employees)
Retirees (Military Retirees, Annuitants and Former Spouses)

Travel

Military (Army, Air Force, Navy, and Marine Corps)
Civilians (All DoD and e-Payroll employees)
Defense Finance & Accounting Service
Coast Guard members (when operating under the Department of the Navy)
Chemical Biological Defense Program
Defense Advanced Research Projects Agency
Defense Acquisition University
Defense Contract Audit Agency
Defense Contract Management Agency
Defense Commissary Agency
Defense Human Resources Activity
Defense Information Systems Agency
Defense Logistics Agency
Defense Media Activity
DoD Education Activity

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Travel Continued

DoD Office of the Inspector General
Defense Security Cooperative Agency
Defense Security Service
Defense Threat Reduction Agency
Joint Chiefs of Staff
Missile Defense Agency
National Defense University
Pentagon Force Protection Agency
Washington Headquarters Service

Tax and Disbursing

All Civilian, Military, and Contractors with Vendor Pay
Entitlements
Military
Retirees and Annuitants
Civilians
State Revenue Services
Internal Disbursing Organizations

57

Finance
Key Systems and Technologies

Customer Operations

Case Management System (CMS)
Interactive Voice Response System (IVRS)
SharePoint
iControl
Call Back Assist (CBA)
Master Pin Database (MPDB)
Payroll Locator File System (PLFS)
Footprints (Remedy System)
Configuration Management Information System (CMIS)
AskDFAS
Facebook
Managers’ Internal Control Program (MCIP)
Federal Information System Controls Audit Manual (FISCAM)

Travel

Integrated Automated Travel System (IATS)
Defense Travel System (DTS)
Operational Data Store (ODS)
Managers Internal Control Program (MICP) (FISCAM)
iControl (DFAS Internal Control and Risk Management Program)
Corporate Electronic Document Management System (CEDMS)

58

Finance
Key Systems and Technologies

Tax

Integrated Accounts Payable System (IAPS)
Defense Enterprise Accounting and Management System (DEAMS)
Corrective Action Plans (CAPS)
General Fund Enterprise Business System (GFEBS)
Enterprise Business System (EBS)
Defense Agency Initiative (DAI)
Mechanization of Contract Administration Services (MOCAS)
Contract Debt System (CDS)
One Pay
Navy Enterprise Resource Planning (NERP)
1099 Tax Reporting Program (TRP)

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Tax cont.

1099PRO
Electronic Document Management (EDM)
Electronic Document Access (EDA)
Wide Area Work Flow (WAWF)
CLEAR (On-Line Investigation Software)
Social Security Administration - Business Services Online (SSA-BSO)
On Line Report Viewing (OLRV)

Disbursing

MICP
iControl
e577 Workflow
Over the Counter Channel Application (OTC.net)
Intra-Governmental Payment and Collection (IPAC)
Corporate Electronic Document Management System (CEDMS)
Disbursing Station Symbol Number (DSSN) Database

60

Finance
Stakeholders (Internal)

Customer Care Managers
Information Technologies, Teleservices
MI&O
CSI2
Enterprise Project Solutions
Client Executive Liaisons
Congressional Liaison Office
Corporate Communications
FS&CS Project Office
FS&CS Budget Office
Survey Office
Learning and Development
Tax Program Office
ACA Project
APS/RCPS
DCPS
DJMS (AC and RC)
MCTFS
Non-Appropriated Fund (NAF)
Savings Deposit Program
Student Loan Repayment Program
Travel & Vendor Pay

61

Finance
Stakeholders (Internal continued)

Travel
Integrated Garnishment System
MyPay
SmartDocs
MPDB
DISA –MQ
Internal Review
Naval Criminal Investigative Services– Cleveland (NCIS)
Computer Network Defense Service Provider
Post Pay Review and Analysis
Accounting
Debt Management
Military Pay
Civilian Pay
Vendor and Contract Pay
Retired and Annuitant Pay
Disbursing Operations
DFAS Policy
Office of General Counsel
SPR, Disbursing Policy and Treasury Initiatives
Information & Technology
EMS, Agency Program Mgmt. Office
ESS, Business Mgmt. Office
Operations Integrated Services
Standard Disbursing Initiative (SDI)
Corporate and Site Audit Readiness Offices
Site Accounting Organizations (IPAC Programs)

62

Finance
Stakeholders (External)

Avaya Solutions
Envision
Interactive Northwest, Inc. (INI)
US Army (USAFINCOM)
Department of Energy
Executive Office of the President
Environmental Protection Agency
Health and Human Services
OPM Programmers
Federal Taxing Administrators
Internal Revenue Services
State Taxing Authorities
Treasury
OuSD

63

Finance
Primary Functions

Customer Operations

Respond to customer inquiries and requests courteously and professionally,
consistently providing accurate service in a timely manner. The CCC Teams have
direct responsibility to serve all customers calling their respective DFAS CCC.
Responsible for supporting the myPay application, Master Pin Database and
SmartDoc notification system change requirements management, scheduling
releases, functional requirements, managing access to the Master Pin Database.
SmartDoc is the email notification to advise users of availability of LES, W-2
etc. The myPay web provides electronic payroll/personnel support to all DoD
customers located anywhere in the world. myPay is comprised of three (3)
Modules: myPay Web/IVR Service, myPay Master Military Pin
Database, and myPay SmartDoc.

64

Finance
Primary Functions Cont.

Travel

Respond to proposed regulatory changes from the DoD Per Diem, Travel, and
Transportation Allowance Committee. Write and publish Chapter 10 of DFAS-
IN Regulation 37-1, coordinate on Department of Defense Financial
Management Regulation (DoDFMR), Volume 9.
Function as the Program Manager (PM) for oversight of travel internal control
initiatives such as iControl and FISCAM efforts. Coordinate with sites to ensure
requirements are met.
Review and process travel appeals to the Defense Office of Hearings and appeals
and the GSA Civilian Board of Contract Appeals for all DoD entities.
Identify process errors, discrepancies, and non-compliance findings; prepare
and report findings. Analyze data to identify trends for timeliness, accuracy,
and recurring errors. Develop and staff comments on audit findings related to
the functional area, and make recommendations for corrections.

65

Finance
Primary Functions Cont.

Tax

Customer service for tax statement recipients
Customer service for DFAS and Service Component on vendor pay tax issues
Monthly review of vendor payment data requiring Internal Revenue Service (IRS)
reporting; Consolidate vendor pay activity for annual tax reporting
Compliance review of vendor pay activities
Audit support for IRS tax audits for vendor payments
FISCAM support for 1099TRP
Risk Management Framework (RMF) Certification Support TRP
Tax reporting improvement with entitlement systems
DFAS Liaison for IRS related to all entitlement tax debt (Civilian Pay, Military
Pay, Vendor Pay and Travel)
DFAS Liaison for State Tax Reporting (New Function - defining roles)

66

Finance
Primary Functions Cont.

Disbursing

Project oversight for standardization
Standards for Attestation Engagements (SSAE) 16/iControl
Enterprise IPAC Wizard
Retirement of Legacy Systems Personally Identifiable Information (PII)
Reduction
OTC.Net Authorization
DD577 Workflow
Establish new DSSNs/Check proof for DSSNs
Check Collection Process Work in Process Teams (WIPT) Calls/Policy
Discussions
Treasury Direct Discussions (TDD)
Monthly CCB coordination with SDI
Disbursing Officer (DO) Master List DSSN Update for DD577
Non-Treasury Disbursing Offices (NTDO) Reporting
Customer Service\Standardization Calls

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Finance
Process Flow/Interval Cycles

Customer Operations
The purpose of the Customer Operations Office is to fully define the functional-
ity of a change request when it appears that the change will make a significant
functional impact on the systems baseline. The CCB process will categorize all
changes, schedule changes for a release and eliminated change requests that are
duplicates
Travel
The purpose of the Travel Functional Area is to provide implementing guidance
to DFAS and the field in a timely manner that will result in accurate travel pay-
ments.
Tax and Disbursing
Tax Monthly review and analyze tax files; annually print and mail tax state-
ments and tax files
Disbursing No set interval cycle; workload is dependent upon requests for as-
sistance coming in projects/initiatives timelines

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69

Contingency Operations
Director, Jerry Clinkscales

Mission Statement
ESS, Contingency Operations support the Operations Director by serving as liai-
son to Strategy and Support , Enterprise
Management Services, Support Services to ensure policies and programs affect-
ing operations are interpreted and implemented effectively, consistent and sus-
tainable. We also assist DFAS,
Operations to remain prepared to handle a variety of internal and external un-
predicted situations and coordinates responses.

Vision
To exceed expectations by providing high quality solutions for agency programs
requirements through professional collaboration and coordination.

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Contingency Operations
Organizational Chart

ESS, Contingency (1) GS-301-12
Operations Contingency
Operations Planner
(1) GS-301-14
Director (1) GS-089-12
Contingency
Operations Specialist

GS-089-11
Business Continuity

Planner

71

Contingency Operations
Primary Customers

Internal:

Deputy Director Operations (DDO)
ESS Organizations
DFAS Agency Contingency Planning
DFAS and Financial Service Sector (FSS) Defense Critical Infrastructure
DOD Military Services and DOD Agencies
Corporate Communications (Corp Comm)
Office of the General Counsel (OGC)
Emergency Management Services (EMS)
Information and Technology (I&T)
DFAS Sites/Site Support Offices

External:
Federal Emergency Management Agency (FEMA)
Combatant Commands (COCOMs)
Department of Homeland Security (DHS)
Defense Agencies
Office of Secretary of Defense (OSD)
Office of Under Secretary of Defense Personnel and Readiness (OSD P&R)
Lighthouse Contingency Planners
Mid-West Contingency Planners
US Postal Service
Department of State
Indiana National Guard
National Oceanic and Atmospheric Administration (NOAA)
Military Services

72

Contingency Operations
Key Systems and Technology

eBRP
LLIS HD FEMA Lessons Learned Information Sharing
FEMA Federal Emergency Management Agency Homeland Defense
NORTHCOM
Enterprise Services Portal replacing Defense Knowledge Online
DCO Defense Connect Online
NOAA National Oceanic Atmospheric Administration Storm Pulse
National Hurricane Center
Bridge-Line
Send Word Now
CNN, MSNBC, Weather Channel and Fox News Services
CDC Center for Disease Control

73

Contingency Operations
Primary Functions

Support and complement the Agency Programs, Business Continuity
Planning Efforts and Asset Protection Efforts
Coordinate, Track and Participate in Operations Areas COOP Planning
Develop Disaster-Preparedness Plans within Functional Areas that
outline a comprehensive and effective program to ensure continuity of
DFAS Mission Essential Functions in “All Hazards” and provide
effective external support to customers affected by disasters
Expose DFAS Operations employees to realistic training, tools, and
techniques for contingency response, emergency response, business
continuity and disaster recovery through off-site visits and training
(military bases and other related facilities)
Develop plans that complement Functional Area Plans that
include identification of essential functions, programs, procedures and
personnel to implement these plans, and supporting personnel
notification and accountability, delegations of authority and lines of
succession

74

Contingency Operations
Primary Functions continued

Identify alternative facilities and related infrastructure for contin-
uation of operations, communications/systems and protection of
vital records
Support schedules and procedures for periodic tests, training,
and exercises
Serve as a Liaison and Support to DFAS Enterprise Management
Services, DFAS Operations, DMG, Sites, I&T and when
requested or directed external agencies that we depend on and
coordinate operations response efforts
Ensure personnel to support are in place, trained and properly
equipped to maintain operations in a disaster (FMAT & NEO)
Project Management

75

Acronyms

AMPS Account Management and Provisioning System
ATAAPS Automated Time and Production System
CAP Collective Action Plan
CBA Call Back Assist
CEDMS Corporate Electronic Document Management System
CDS Contract Debt System
CivPay Civilian Pay
CMIS Configuration Management Information System
CMS Case Management System
COCOMs Combatant Commands
Corp Comm Corporate Communication
CPARS Contractor Performance Assessment Reporting Systems
CSI2
DAI Defense Agency Initiative
DCOPS DoD Contractor Online Processing System
DCPS Defense Civilian Pay System
DDO Deputy Director Operations
DDMS Defense Debt Management System
DEAMS Defense Enterprise Accounting and Management System
DFAS Defense Finance and Accounting Service
DHS Department of Homeland Security
DISA
DJMS Defense Joint Military Pay System
DSSN Disbursing Station Symbol Number
DTS Defense Travel System
DWOWS Defense Worklaod Operartions Web System

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Web-DMO Defense Military Pay Office
DoD Department of Defense
eBRP Enterprise Business Resiliency Planning
EBS Enterprise Business Systems
EDA Electronic Document Access
EDM Electronic Document Management
EMS Emergency Management Services
ESS Enterprise Solutions and Standards
FEMA Federal Emergency Management Agency
FISCAM Federal Information System Controls Audit Manual
FC&CS Finance Standards and Customer Services
FMAT
FSS Finance Services Sector
FY Fiscal Year
GFEBS General Fund Enterprise Business System
GS Government Service
I&T Information and Technology
IAPS Integrated Accounts Payable System
IATS Integrated Automated Travel System
iControl DFAS Internal Control and Risk Management Program
ICPS International Civilian Pay System (Korea)
IMATS Information Management and Tracking System
IPAC Intra-Governmental Payment and Collection
IVRS Interactive Voice Response System
MCTFS
DWOWS Defense Worklaod Operartions Web System

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Acronyms

MI&O Multi-Internet Access Portal
MIAP Military Pay
MilPay Managers' Internal Control Program
MCIP Mechanization of Contract Administration Services
MOCAS Master Pin Database
MPDB Military Pay Office
MPO Non-Appropriated Fund
NAF Naval Crmininal Investigation Services
NCIS
NDAA Navy Enterprise Resource Planning
NEO National Ocenanic and Atmospheric Administration
NERP Operational Data Source
NOAA Office of General Counsel
ODS Online Report Viewing
OGC Overseas Military Banking Program
OLRV Office of Secretary of Defense
OMBP Over The Counter Channel Application
OSD Office of Under Secretrary of Defense
OTC.net Payroll Locator File System
OuSD Civilian Pay Inquiry System
PLFS Standard Disbursting Initiative
REMEDY Trusted Associate Sponsorship System
SDI Treasusry General Account
TASS Defense Worklaod Operartions Web System
TGA
DWOWS

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TRP Tax Reporting Program

USAFINCOM United States Army, Finance Command

WAWF Wide Area Work Flow

WinAPPS Windows Automated Portuguese Pay System

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