Betterlife 3rd party 2016 Cat NEW (1)

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T 0333 9200 677 W betterlife.co.uk/catalogue

102 Delivery &
VAT Relief:

Delivery

Below are details of the different delivery types we offer and the estimated timescales for
each (which may vary). Postage and packaging costs (where applicable) will be added to your
order and will depend on the total cost, size and weight of your order. Where multiple items are
ordered, we may dispatch the items separately, however unless stated at the time of order, you
will only be charged one delivery charge.

Courier deliveries on larger items are only delivered to the front door and are often a one man
delivery. You will need someone there to be able to take the goods inside and set them up.
Please be aware that if you live in apartments or flats, the front door is classed as the front door
of the building, not of the individual flat. Lifts or stairs will not be used by the courier.

STANDARD HEAVY ITEMS SATURDAY

Zone A Zone B Zone C Adjustable beds, electric wheelchairs, Orders placed before 2pm on Friday will be
£11.99 £14.99 mobility scooters and riser recliner chairs. delivered by a courier on Saturday.
FREE for
Zone A Zone B Zone C Zone A Zone B Zone C
over £35 FREE £49.99 £69.99 £12.99 N/A N/A
£3.95 for

under £35

NEXT DAY DELIVERY AND INSTALLATION

Orders placed before 2pm will be delivered on the next Orders will be delivered by our professional installation team who
working day by courier. Orders placed after Friday 2pm will provide a timed delivery to your home address, installation and

will be delivered on Tuesday. demonstration of the product within 7-10 working days.

Zone A Zone B Zone C Zone A Zone B Zone C
Not available Not available £64.99 £64.99 Not available
£5.99
(Items under 25kg)

£14.99
(items over 25kg)

Zone A Zone B Zone C

England, Wales and Scotland Scottish Highlands including; AB36-38, AB55-56, Republic of Ireland, Northern Ireland,

(excluding Scottish Highlands) FK17-21, IV, KW, PA20-99, PH15-99) Channel Islands and Isles

Returns policy

You have the right under the Consumer Contracts (Information, Cancellation & Additional
Charges) Regulations 2013 to cancel orders for goods and services that have been placed
with Betterlife Healthcare Limited, up to 14 days after the date on which your last item(s)
are delivered. This right does not apply to any product that has been inspected beyond the
handling necessary to see if the goods are as expected. Please note that if you cancel
your order within 14 days of delivery we will refund any standard postage paid. You will
be responsible for any postage paid for return delivery of goods as per the costs shown
in the chart opposite. To enable us to accept returns they should be returned to us within
14 working days of notifying us that you wish to return the order.

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Should any product be damaged on receipt or within 6 months of supply develop a fault
we will ask you to return the item for inspection. We will then either replace the item, repair
the item free of charge or refund the price you originally paid for the item plus the cost of
‘standard’ delivery (if you originally paid a delivery charge when you purchased the item).

For our full Terms and Conditions please see www.betterlifehealthcare.com/service.php

How to return an item Small items – under 2kgs
Please return via post
To return an item, please refer to the
instructions included on the Shipment Note Large items up to 25kgs
received with the goods for full details of Courier collection service £15*
what you need to do. Before returning
your product you must obtain a Returns Extra Large item over 25kgs
Reference Number from our Customer
Services Department. You may return Betterlife van collection Courier collection service (Republic
the items by your own preferred method. (available in England, of Ireland, Isle of Man, Isle of Wight,
However should you require us to collect the Wales and Scotland only)
item the charges opposite may apply. Jersey and Guernsey)
£65**
£120

Bed collection service £110

* If you arrange a courier collection but there is nobody at the address who can hand
over the delivery on the agreed date, you will be charged a £10 re-collection charge.
** If you arrange a Betterlife van collection but there is nobody at the address who can hand over
the delivery on the date agreed, you will be charged the full amount to reschedule the collection. Collections of extra large
items will be within 7-10 working days.

VAT relief

Some of our products may be eligible for VAT relief if you are chronically sick
or disabled and are buying the item for your personal use, or you are a parent,
spouse or guardian buying on behalf of a chronically sick or disabled person
for their personal use, or you are a registered charity. To obtain VAT relief
you will be required to make a declaration at the point of purchase to confirm
that you meet the above criteria and it is your responsibility to ensure the
information you give in the declaration is accurate.

Where a product may be eligible for VAT relief this is shown in the pricing
panels within this brochure.

For more information call 0333 9204 977

All product information and prices correct at the time of print May 2016.

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