PROVIDING MOBILITY AND ACCESS WITHIN A DESTINATION When a tourist arrives at a destination, tourist must travel around for a variety of reasons. For example, from the airport where a tourist may arrive, transfer is needed to reach the accommodation centre. Various attractions may be found in various locations. The tourist must also travel in order to consume other products. When a tourist arrives at a destination, the most significant activities for him or her are sight-seeing and seeing varioussites. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 36
The ability of a tourist to travel around within a destination is crucial, as the major goal of tourism is to visit and experience attractions. It is important to have the right infrastructure and transportation to enable tourists to move easily wherever tourists want to go with varioustransportation services already available. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 37
Some of the attractions require different modes of transportation inside them. For example, seeing different elements of an industrial tourist destination frequently necessitatestransit within the site. In many situations, exclusive transportation is provided to go into the forest and witness wild creatures in their natural habitat as part of wildlife tourism. PROVIDING MOBILITY WITHIN TOURIST ATTRACTION TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 38
Depending on the type of attraction, the mode of transportation may vary. Because, each attraction has different attractionslike tram which is always used in the zoo for convenience and used tourists visiting around the zoo. Tourist destinations that are vulnerable require transportation that is appropriate for tourist, such as more environmentally friendly options. Different modes of transportation may be available at industrialsites. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 39
To enhance the tourism experience, destinations provide recreational transportation. Along tourist circuits, unique transportation options are occasionally available. A destination 's recreational routes service connects it to surrounding cities. PROVIDING RECREATIONAL TRAVEL OPTIONS In well-known destinations around the world, hopon, hop-off city tours are popular. Bicycle tourism and bike tourism are oriented on recreational excursions to rural places using simple modes of transportation. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 40
In certain situations, transportation is a major attraction for tourists. This is because, at one time, one transport can make various services and activitiesin the transport. When the mode of transportation is one of the key reasons for taking the trip, it might become a prominent aspect. ACTING AS PRIMARY ATTRACTION TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 41
The vehicle involved in the travel must be unique, with facilities and servicesforrecreation. Cruise voyages and the recreation on-board during the course of the journey constitute the primary attraction for cruise tourists. In this case, the role of transportation increase and holds includes both travel facilitation and attraction. Cruise tourism is growing in popularity, with major increases in recent years. On a wide range of onboard services and amenities, modern cruise lines compete with one another. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 42
This is fairly prevalent in package tours (when the package consists of more than one destination). When long-haul tours became popular, the trend of visiting multiple destinations gained some traction. When visitors are on a multi-center tour, transportation is important not only to connect origin and destination, but also makes it easier to connect different destinations. LINKING HOST DESTINATIONS TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 43
The distance a tourist has to cover to reach a faraway destination may tempt them to visit neighboring destinations as well. Unlike the transportation between origin and destination, which is dominated by air travel, the means of transit between destinations may vary. Road and rail transport play an important role in travel between destinations as well. This is because the service and transportation travel takestime and distance TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 44
Determinants in the satisfaction of tourists in a visit there are several factors, among the factors is the type of transportation and the way either by land, water, air to be chosen by tourists to go to the place to be visited As an integral part of the tourism system, transportation provides an experience that is a determinant of the overall tourist experience. Certainly, transport experience is an important element of the tourist experience. DETERMINANT IN TOURIST SATISFACTION TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 45
While the nature of the tourism transportation experience is determined by a single mode or a combination of modes, it still entails movement from one site to another, as well as a degree of attraction or, more accurately, fulfilment of demands related with the actual activity of travelling. Tourists transportation experiences may vary from time to time. A pleasant encounter, on the other hand, adds to the tour's wonderful memories. Quality transportation makes tourists feel more comfortable and encourages them to return at a later date. A terrible transportation experience can lead to unhappiness and, as a result, impact the whole visitor experience. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 46
The transportation available in Malaysia has become one of the contributors in the tourist attraction, regardless of whether the transportation is from the type of water, air or land. This is because tourists want to get the experience of riding the transport that is not available in other countries. A tourism destination that is easily accessible and has a highquality transportation infrastructure can attract visitors. Even if a destination has attractive tourism resources, tourists must be able to get there. CONTRIBUTOR IN TOURIST ATTRACTIVENESS TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 47
However, a lack of quality transportation can restrict tourism growth. Furthermore, different modes of transportation might attract tourists. The availability of recreational transportation, accessibility, and other factors all contribute to a destination's appeal. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 48
Transportation is a determinant of the success of the destination for every tourist because a transportation will bring and facilitate tourists to go from one place to another to visit. So, when the tourist has arrived at the desired destination safely then thus this transportation has played a determining role in the success of the destination. Quality transportation is undeniably important for the success of this destination because the transportation has been serviced according to the schedule that has been set to provide smoothness and comfort to tourists while using it. DETERMINANT IN DESTINATION SUCCESS TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 49
The growth of transportation affects the evolution of this destination because the newly developed place does not have many facilities and transportation infrastructure for tourists to move from one place to another place The accessibility of a location, the quality of its transportation services, and the diversity of its transportation options are all elements that influence its success. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 50
Transportation is among the major contributors in the socioeconomic benefits of this tourism because transportation allows tourists to engage physically, facilitates cultural exchange, facilitates the development of understanding between cultures and societies, and provides othersocial benefits. Furthermore, transportation is a major industry in the tourism industry, as well as a source of additional economic and social benefits. MAJOR CONTRIBUTOR IN TOURISM’SOCIO-ECONOMIC BENEFITS TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 51
List 5 role of Transport Tourism Industry? Describe the facilitator for tourism growth in role of transport tourism industry? Describe the providing recreational travel options in role of transport tourism industry? Describe the providing recreational travel options in role of transport tourism industry? 1. 2. 3. 4. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 52 5. Match the table below with the correct statement Acting as primary attraction Determinant in destination success Providing recreational travel options Bicycle tourism and bike tourism are oriented on recreational excursions to rural places using simple modes of transportation. Cruise voyages and the recreation onboard during the course of the journey constitute the primary attraction for cruise tourists. Quality transportation is undeniably important for the success of this destination because the transportation has been serviced according to the schedule that has been set to provide smoothness and comfort to tourists
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C HAPT ER 06 TYPE S O F PUBL I C TRA N SP O RTAT I O N I N MALAYS IA
On August 31, 2003, the Kuala Lumpur Monorail System (KL Monorail System) began service in Malaysia, and it has since expanded to include the adjacent areas of Selangor, Pahang, Melaka, and Putrajaya. 1.Monorail TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 53 This route passed through major shopping malls such as Bukit Bintang, Imbi and Chow Kit. The KL Monorail line has 11 stations and runs for 8.6 kilometres through city. RAIL-BASED TRANSPORTATION
TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 54 Here isthe monorail map orroute in Malaysia.
2. Light Rapid Transit (LRT) The Kelana Jaya LRT line and the Ampang LRT line are the two main routes for public rail transportation in Malaysia. The Kelana Jaya LRT line runs approximately 27 kilometres from north to south, connecting Kelana Jaya (in the Klang Valley, 17 kilometres from KL's central business district) and Gombak (16 km from the city center). TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 55
Meanwhile, the Ampang line is divided into two routes, each covering a distance of 20 kilometres: the first route begins at Sentul Timur LRT Station north of Kuala Lumpur and ends at Sri Petaling in the south, while the second lane ends at Ampang on the outskirts east of the city. The LRT Malaysia route map is as follows: TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 56
3. KTM Komuter We can purchase KTM Commuter tickets at the ticket window or from machines located at the station 's entrance. Prospective passengers can also purchase a card, which they can swipe at the ticket gate before boarding the train. We can replenish the card's balance and use it again in the future. The destination of the train is also clearly displayed both inside the train car and at the station, and it is easy to read because it is bilingual (English and Malaysian), so you do not need to be afraid even if you travel alone. Here is a map of the KTM Komuter route: TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 57
KLIA Express or KLIA Transit KLIA Express / KLIA Transit is used for airport transportation. This is one of the options for getting from the Kuala Lumpur airport to the city centre. The train used is very comfortable, with air conditioning and WiFi. KLIA Ekspres arrives every 15 minutes during offpeak hours and every 20 minutes during peak hours. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 58
KLIA Express or KLIA Transit TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 59 KLIA Transit, on the other hand, has an arrival schedule that is every 15 minutes during off-peak hours and every 30 minutes during peak hours.
Mass Rapid Transit (MRT) Beginning in December 2016, MRT became a largerthan-LRT land transportation route in Malaysia. MRT tickets can be purchased at the station area 's vending machine. Furthermore, friendly officers will assist prospective passengers in obtaining the desired tickets. Unlike the KL Monorail and LRT, the MRT ticket machine will issue a token when entering the entry gate and must be entered into the exit gate when arriving at the destination station. The following is a route map for Malaysia 's MRT: TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 60
Mass Rapid Transit (MRT) TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 61
Malaysia 's bus system, particularly in Kuala Lumpur, is highly well developed. It is Malaysia 's cheapest and fastest mode of transportation. The majority of the buses have air conditioning. Tickets can be purchased at the counters using ticket machines. However, the line can get very lengthy at times, and there may be an issue with the exact change. As a result, Touch n Go or TnG cards come to the rescue. TnG Prices: RM 20 + RM 10 saved credit TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 62 BUS-BASED TRANSPORTATION
Rapid Kl Rapid-KL is a bus that is white and blue. The RapidKL bus service runs on 177 routes across Kuala Lumpur. Recently revamped, this transport in Malaysia divided its routes into four classes, there are express routes, city shuttles, trunk routes and localshuttles. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 63 We may now get local ALL-DAY tickets to Malaysian tourist destinations at RapidKL. Ticket costs range from RM 1 for a local ALL-DAY bus ticket to RM 2 for a city ALL-DAY bus ticket and RM 5 for an express ALLDAY busticket. The ALL-DAY ticket allows you to ride the same service (Local, City, or Express) as many times as you like
go Kl bus The Malaysian government provides a free bus service called Go-KL.Go KL City Bus is a free bus service which covers most of the tourist spots in Kuala Lumpur, including Bukit Bintang, Chinatown, and KLCC. With a frequency of 15 minutes, these pink buses can be boarded at any stop. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 64
go Kl bus Each bus is air-conditioned and has free wifi. There are two buses operators for the Go KL City Bus Service: Rapid Bus and Konsortium Transnasional This Go-KL bus is solely for passengers. For a scheduled arrival time of around 5 minutes at the bus stop. The following is a map of Go-KL busroutes: TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 65
The Hop On Hop Off Bus is the best method to obtain a general picture of Kuala Lumpur. See Kuala Lumpur 's best sights and attractions with one pass that lets you visit each one at your own pace. This KL Hop On Hop Off Bus Pass allows you to get on the hop on, hop off bus and ride it as it stops at some of the best places to visit in Kuala Lumpur, such as Aquaria, Karyaneka, Chinatown, the dazzling Central Market, Little India, The National Museum, Bird Park and so much more. Kl hop-on hop-off bus TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 66
With 27 designated stops and over 60 attractions, make the most of your trip and hop on and off at any time. Visit only the attractions you want to see along the bus route for maximum flexibility. You can absolutely learn about the history and culture of Malaysia as you tour through the city with English audio commentary. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 67
KTB, or Konsortium Transnasional Berhad, is Peninsular Malaysia 's largest bus operator. It has four types of bus services which are, the Transnasional stage bus, the Pushliner expedited bus service, the Nice luxury bus service, and the Cityliner specialised service. KTB operates around 1500 buses on 250 routes, making over 1000 journeys every day. KONSORTIUM TRANSNASIONAL BERHAD bus As a result, this service has the capacity to accommodate nearly 60 million passengers per year. Bus services to and from Singapore are also provided by Konsortium Transnasional Berhad which makes KTB Bus does not have a specific route map. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 68
Taxi Long-distance taxi can be boarded from Puduraya bus station. They only operate when the taxi is full of passengers and are more expensive. Unfortunately, the taxi drivers in this region are notorious for refusing to use their meter and overprice passengers, especially tourists. Tourists are advised to be cautious while using the taxiservice. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 69 CAR-BASED TRANSPORTATION
GRAB CAR OR GRAB TAXI A direct competitor to Uber, Grab Taxi or MyTeksi is spread across Kuala Lumpur, Putrajaya, Selangor, Negeri Sembilan, Johor Bahru, Malacca, Penang, Kuching and Kota Kinabalu. Running on the principle of speed, safety and certainty, this swift app offers a number of options: GrabTaxi (budget or premium taxi), GrabCar (ondemand chauffeur service), GrabBike (on-demand motorbike service for those running short on time) and GrabExpress (delivery services for documents, gifts and parcels). TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 70
EASY TAXI Easy taxi private car, offering passengers a better experience at the same cost as a taxi. Now available in Malaysia, Thailand, Vietnam and also Philippines. The service integrated into the app itself. Easy Taxi is the world's most downloaded taxi app, present in 420 citiesin 33 countries acrossfour continents worldwide. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 71
beca or trishaw A trishaw or 'beca ' as they are known in Malaysia, is a three-wheeled vehicle with a driver in the back or side who will pedals to move the vehicle and a cab in the front that is just big enough for two adults to sit in. Trishaw is mostly known in Malacca and also Penang. In thistrishaw or 'becca ' you will have a ride acrossthe city while listening to past stories or commentary by the driver. It is a well known must-do activity for tourists who come to Penang and Malacca. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 72 BICYCLE-BASED TRANSPORTATION
water taxi Since it is an island country, there is a rich system of water transport in Malaysia. There are five ports: Penang, Port Klang, Kuantan, Kuching and Kota Kinabalu. Boat services connect the islands, including remote areas. Apart from boats, small rover crafts and ferries are also operational. Holiday cruises are available for inter-country transport in Malaysia. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 73 WATER-BASED TRANSPORTATION
FACI L I T I ES AVAI LABL E F O R P U BL IC T RA N SP O R TAT I O N U SE R S I N MALAY SIA: TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 74
APPS U SE D F O R P U BL IC T RA N SP O R TAT I O N I N MALAY SIA Grab is one of Asia 's most popular super apps, providing rides, food delivery, and, most recently, banking services. Loans, insurance, payments, and investments are all available via a mobile phone app. Grab, which began as a ridehailing app similar to Uber in 2012, hassince grown significantly. Easy(EzCab) is Malaysia ehailing apps offers transport booking service for Taxis, Private Cars, Executive and Luxury MPV. easy(EzCab) allows you to book vehicles anywhere anytime. With just a few clicks, you can save the hassle of calling up hotlines and make your journey a safer, easier one TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 75
APPS U SE D F O R P U BL IC T RA N SP O R TAT I O N I N MALAY SIA PULSE is a mobile application designed to assist public transport commuters in the Klang Valley, Penang and Kuantan. It allows users to plan their journey along Rapid KL, Rapid Penang and Rapid Kuantan routes and networks with greater ease. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 76 GoCar Malaysia is a car-sharing network that lets members rent automobiles by the hour or day through the GoCarsmartphone app. GoCar is a membership-based service in which all members are members of our car-sharing community. Following the instructions and respecting the vehicle as though it were your own helps us keep our charges reasonable.
APPS U SE D F O R P U BL IC T RA N SP O R TAT I O N I N MALAY SIA KTMB MobTicket is a mobile application that allows users to purchase tickets for National Railways (Malaysia) train services such as KTM Intercity and ETS. When checked by the train crew, the mobile ticket is accepted as an authentic ticket at the departure point and on board the train. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 77
1) List 6 public transportation that available in Malaysia 2) State 3 types of public transportation in Malaysia 3) Give 4 facilities available for public transportation users in Malaysia 4) List 3 suitable apps for public transportation in Malaysia TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 78
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S UMMAR Y Transportation is an essential component of the tourism industry. It connects tourists to various tourist attractions. There is widespread agreement that better transportation systems lead to increased tourism growth. In many parts of the world, tourism has underperformed in comparison to the country 's natural heritage. Poor transportation systems have been mentioned as one of the reasons for poor performance. Transportation requirements for tourism promotion and development include, among other things, the maintenance of existing roads, the construction of additional roads/rail tracks/sea and air transportation, the construction of local airports, and the enhancement of local flight operations. And it was established that the level of security and safety in transportation systems is not bad, despite the fact that tourists considertransportation coststo be high. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 79
S UMMAR Y Tourism development could be greatly enhanced even further if more was implemented to improve various aspects of transportation systems. It is critical for all stakeholders to contribute to the development of tourism in their respective regions. (The government and other tourism stakeholders.) One of the most important sectors of the economy is tourism. Many countries take advantage of tourism profits to help cover their budget deficits. That is why tourism is sometimes referred to as a factory without a chimney. However, tourism has distinct characteristics that set it apart from the rest of the industry. Customers, or tourists, come to the destination where tourism services are provided, just as they do in other service industries. In fact, it is difficult to imagine the tourism industry without transportation. Transportation is the primary mode of transport for passengers, i.e. tourists, to the actual location where tourism services are provided. TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 80
SYNOPSIS In tourist literature, the phrases travel and tourism are frequently used interchangeably. This comprehensive and interactive E-book equips students with the knowledge they need to understand the complex relationship that exists between travel, transportation, and tourism. The book delves into the structure, functions, activities and strategies of each travel industry sector.It is divided into six chapters that address all forms of transportation (air, land, and sea), actual Meaning of Tourism, Tourism Transportation History, Historical Development of Global Tourism Transportation System, Element of Passenger Transport, Roles of Transportation in Tourism Industry and Public Transportation Available in Malaysia . This is an important resource for students of tourism, hospitality, transportation, and travel management courses, as it is written in an easy and compelling approach. TRAVEL & TOURISM TRANSPORTATION IN MALAYSIA TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 81
TRAVEL & TOURISM TRANSPORT IN MALAYSIA | 82 REFERENCE AASHTO. (2019). TRANSPORTATION HISTORY. RETRIEVE FROM HTTPS://TRANSPORTATIONHISTORY.ORG AHMAD NAQIB IDRIS. THEEDGEMARKETS.COM (2021). KONSORTIUM TRANSNASIONAL 3Q RETRIEVE FROM HTTPS://WWW.THEEDGEMARKETS.COM AHMAD SUHAEL. (2019. PENGAYUHBECA RETRIEVE FROM HTTPS://WWW.GENGTRAVEL.COM AHMAD SUHAEL. (2019. PENGAYUHBECA RETRIEVE FROM HTTPS://WWW.GENGTRAVEL.COM/2020/06/16/PENGAYUH-BECA-DI-MELAKARAYU-SOKONGAN/ BURSAMALAYSIA. (2020). MALAYSIA PUBLIC TRANSPORTATION & REVIVING MALAYSIA’S INFRASTRUCTURE PRIVATISATION. RETRIEVE FROM HTTPS://WWW.BURSAMALAYSIA.COM/SITES/5D809DCF39FBA22790CAD230/ASSETS/5F17BDA439 FBA224819E094D/SESSION_1_IMKL2020_V2.PDF COACH DIGI. (2015). WXQ 5361 SCANIA K420EB6X2. RETRIEVE FROM HTTPS://WWW.FLICKR.COM/PHOTOS/COACHDIGI/15694906114/IN/PHOTOSTREAM/ DILEEP, M. R. (2019). TOURISM, TRANSPORT AND TRAVEL MANAGEMENT DREAMCRUISES. (2021). GENTING DREAM. RETRIEVE FROM HTTPS://WWW.DREAMCRUISELINE.COM/EN-M Y/SHIPS/GENTING-DREAM DR. JEAN PAUL RODRIGUE. (2020). THE GEOGRAPHY OF TRANSPORT SYSTEM. RETRIEVE FROM HTTPS://TRANSPORTGEOGRAPHY.ORG/CONTENTS/APPLICATIONS/TOURISMTRANSPORT/KLIA2.INF O. (2012). DAUD DAHIR. (2016). TRANSPORTATION. HTTPS://WWW.SLIDESHARE.NET/0907688150/TRANSPORTATION-59973396 DR MDUSCMGR MSCMBAITCDSLM. (2016). THE IMPORTANCE OF TRANSPORTATION TO TOURISM DEVELOPMENT. RETRIEVE FROM HTTPS://WWW.LINKEDIN.COM/PULSE/IMPORTANCE-TRANSPORTATION-TOURISM DEVELOPMENT-FDA-BA-ITC-MBA-EMBA FRIDO OGIER. (2021). KLM'S FIRST PASSENGER AIRCRAFT. RETRIEVE FROM HTTPS://BLOG.KLM.COM/KLMS-FIRST-REAL-PASSENGER-SEATS/